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Wynhoven Community Care Center

1050 Medical Center, Marrero, LA 70072 · Non profit - Corporation · 188 certified beds · (504) 347-0777 Medicare & Medicaid certified

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1 immediate-jeopardy citation1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$48,420 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (20) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $48,420 in federal fines (most recent 2026-03-30)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • about 17% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1111 Medical Center Blvd Ste North · (504) 229-6612 · Call to confirm hours
Pharmacy
1111 Medical Center Blvd · (504) 349-6185 · Call to confirm hours
Grocery
Rouses0.1 mi
4627 Westbank Expressway
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 5 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased25.1%17.8%15.4%worse
Long-stay residents who lose too much weight14.1%5.2%5.4%worse
Long-stay residents with a catheter left in their bladder0.4%1.2%0.9%better
Long-stay residents with a urinary tract infection0.8%2.1%2.0%better
Long-stay residents with depressive symptoms0.3%2.3%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.2%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.8%3.5%3.3%better
Long-stay residents whose ability to walk worsened16.8%17.9%16.1%typical
Long-stay residents on antianxiety or hypnotic medication14.6%23.2%18.9%better
Long-stay residents given the seasonal flu vaccine93.8%94.9%95.3%typical
Long-stay residents with pressure ulcers5.2%5.6%4.7%worse
Long-stay residents with worsening bladder/bowel control17.9%15.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table12.0%22.7%17.1%better
Short-stay residents who newly got an antipsychotic medication0.6%3.1%1.4%better than state — see note marked double-dagger below the table
Short-stay residents given the seasonal flu vaccine80.0%76.3%79.4%typical
Short-stay residents rehospitalized after admission40.5%28.0%22.6%worse
Short-stay residents with an outpatient ER visit5.5%14.8%12.0%better
Long-stay hospitalizations per 1,000 resident days1.922.561.67worse
Long-stay outpatient ER visits per 1,000 resident days1.702.741.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

58.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 40 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

58.0%U.S. median 51.5%
Got home and stayed home
10.9%U.S. median 10.7%
Went back to hospital
88.9%U.S. median 56.6%
Met the expected recovery
not reportedno hours filed
Therapy hours / resident / day

Met the expected recovery: 88.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 27 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: not reported. This home filed no therapist hours at all in its payroll data for this quarter. That is a gap in what it reported, and we do not read it as an absence of therapy — the homes that file nothing here include ones that discharged hundreds of Medicare rehab patients in the very same period, who plainly received therapy from someone. Because we cannot tell a home that under-reports from one that genuinely provides little, this home is left out of the comparison above rather than scored at zero. Ask it directly how many therapist hours a rehab resident gets, and on which days.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF58.0%CMS range 43.1–71.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.9%CMS range 7.3–15.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge88.9%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge74.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge77.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified97.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.0%CMS range 3.1–12.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.961.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.29
RN hours/ resident / day
1.43
LPN hours/ resident / day
2.55
Aide hours/ resident / day
4.27
Total nurse hours/ resident / day
0.20
RN hoursweekends
53.8%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 188 beds and averages 119.1 residents a day — about 63% occupied, or roughly 69 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.27 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.29 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.55 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.41 hrs/resident/day on weekends vs 4.61 on weekdays — 26% thinner on weekends — a notable drop. RN hours go from 0.33 to 0.21 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 54% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

1
deficiencies at the latest standard inspection (2026-04-22)
12
at the previous standard inspection (2025-04-17)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

20 citations, most serious first. The 12 most serious are shown; the remaining 8 are one tap away and print in full.

  • Immediate jeopardy · L2025-04-17 · tag F0678 — failed to provide CPR when needed — widespread
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure an effective system was in place to ensure the resident record accurately reflected a resident's wishes for a code status of Do Not Resuscitate (DNR) if an emergency occurred for 1 (Resident #103) of 46 (Resident #1, Resident #4, Resident #5, Resident #10, Resident #11, Resident #14, Resident #19, Resident #20, Resident #23, Resident #24, Resident #25, Resident #28, Resident #29, Resident #33, Resident #35, Resident #36, Resident #37, Resident #39, Resident #40, Resident #41, Resident #46, Resident #52, Resident #53, Resident #60, Resident #61, Resident #68, Resident #71, Resident #72, Resident #76, Resident #77, Resident #80, Resident #82, Resident #83, Resident #85, Resident #86, Resident #87, Resident #88, Resident #92, Resident #93, Resident #94, Resident #97, Resident #99, Resident #102, Resident #103, Resident #154, Resident #354) sampled residents reviewed for advanced directives. This deficient practice resulted in an Immediate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-03-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, observations, and record reviews, the facility failed to ensure a resident's enabler bar was not an accident hazard for 1 (Resident #1) of 3 sampled residents reviewed for accident hazards. This deficient practice resulted in actual harm on 02/28/2026 at 7:33PM for Resident #1, when S3Certified Nursing Assistant (CNA) transferred Resident #1 from her wheelchair to the bed. Resident #1's left leg hit the enabler bar, with a missing end cap, which resulted in a laceration to Resident #1's left lower leg. Resident #1 was then transported to a local Emergency Department (ED) where she was assessed as having a large stellate (a star-shaped or irregular, multi-angled tear in the skin) laceration to the left lower leg, received 6 interior sutures, 27 exterior sutures, a tetanus shot, and pain medication. Resident #1 required daily wound care and 14 days of antibiotics. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a past noncompliance citation.Findings:Review of the facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · D2026-04-22 · tag F0638 — isolated
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure staff completed quarterly assessments within the required timeframes for 3 (Resident #1, Resident #23, Resident #88) of 3 sampled residents reviewed for resident assessment requirements. Findings:Resident #1Review of Resident #1's clinical record revealed Resident #1 had a Quarterly Minimum Data Set (MDS) with an ARD (Assessment Reference Date) of 12/17/2025. Further review revealed Resident #1 had a subsequent Quarterly MDS with an ARD of 03/23/2026. Further review revealed Resident #1's Quarterly MDS with an ARD of 03/23/2026 exceeded 92 days from the previous Quarterly MDS with an ARD of 12/17/2025. Resident #23Review of Resident #23's Quarterly MDS with an ARD of 03/22/2026 revealed, in part, the assessment was completed on 04/06/2026, exceeding the required timeframe of 14 days after the ARD. Resident #88Review of Resident #88's Quarterly MDS with an ARD of 03/21/2026 revealed, in part, the assessment was completed on 04/06/2026, exceeding the required timeframe of 14 days after the ARD. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-17 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record reviews, the facility failed to implement their controlled substance policy to ensure controlled drugs were reconciled for 1 (Medication Cart b) of 3 (Medication Cart a, Medication Cart b, Medication Cart c) medication carts reviewed for reconciliation of controlled substances. Findings: Review of the facility's Controlled Substances Policy and Procedure, revised on 10/06/2023, revealed, in part, nursing staff must count controlled medications at the end of each shift. Further review revealed the nurse coming on duty and the nurse going off duty must make the count together and discrepancies must be documented and reported to the Director of Nursing. Review of the March 2025 Daily Narcotic Sheet Count for Medication Cart b revealed the narcotic count was not signed off by both the coming on duty and the going off duty nurse on the following dates and shifts: 03/01/2025 for the Morning and Evening shift; 03/02/2025 for the Morning shift; and, 03/04/2025 for the Morning shift. Review of the April 2025 Daily Narcotic Sheet Count for Medication Cart b…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-17 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to ensure staff wore proper personal protective equipment (PPE) for a resident on Enhanced Barrier Precautions (EBP) during a resident transfer and linen change for 3 (S10Certified Nursing Assistant [CNA], S11CNA, S12CNA) of 4 (S10CNA, S11CNA, S12CNA, S15CNA) CNAs observed while providing care to residents on EBP. Findings: Review of the facility's Enhanced Barrier Precautions policy and procedure dated 2001 and revised on 04/2024, revealed, in part, EBP should be followed when working with residents when close physical contact would occur during transfer and mobility. Further review revealed personnel should use gowns and gloves if they were changing the linens of residents on EBP. Review of Resident #99's April 2025 physician's orders revealed, in part, an order dated 03/19/2025 for EBP. Observation on 04/14/2025 at 12:15PM revealed an EBP sign on Resident 99's room door indicating staff must wear a gown and gloves when performing high contact resident care activities including transferring and changing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to assess a resident for self-administration of medications for 1 (Resident #29) of 1 (Resident #29) sampled residents observed with medications left at the bed side for self-administration. Findings: Review of the facility's Self-Administration of Medications policy and procedure revised on 11/2024 revealed, in part, the interdisciplinary team would assess each resident's cognitive and physical abilities to determine whether self-administration of medications were safe and clinically appropriate for the resident. Further review revealed if a resident was deemed safe for self-administration of medications, this was to be documented in the resident's medical record and care plan. Further review revealed self-administered medications should be stored in a safe and secure place and any medications found at bedside that were not authorized for self-administration were turned over to the nurse in charge for return to the family or responsible party. Review of Resident #29's Quarterly Minimum Data Set with an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure facility whirlpool rooms were maintained in a sanitary manner for 3 (Whirlpool Room a, Whirlpool Room b, Whirlpool Room c) of 3 (Whirlpool Room a, Whirlpool Room b, Whirlpool Room c) whirlpool rooms observed for cleanliness. Observation on 04/16/2025 at 10:30AM, of Whirlpool Room a, revealed there was an unidentified pink residue noted on the bottom of the whirlpool bathtub. Observation on 04/16/2025 at 10:45AM, of Whirlpool Room c, revealed there was an unidentified yellow residue and a piece of used paper noted on the bottom of the whirlpool bathtub. Observation on 04/16/2025 at 11:00AM, of Whirlpool Room b, revealed there was an unidentified pink residue noted on the bottom of the whirlpool bathtub. Observation on 04/16/2025 at 3:10PM, of Whirlpool Room c, with S4Assistant Director of Nursing/Infection Preventionist present, revealed there was an unidentified yellow residue and a piece of used paper noted on the bottom of the whirlpool bathtub. Observation on 04/16/2025 at 3:12PM, of Whirlpool Room b, with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to communicate and/or document the required information when a resident was transferred to the hospital for 1 (Resident #103) of 3 (Resident #83, Resident #102, Resident #103) sampled residents reviewed for transfer requirements. Findings: Resident #103 was transferred to the hospital on [DATE]. There was no documented evidence and the facility failed to present any documented evidence that nursing staff communicated and/or provided the hospital with Resident #103's face sheet/contact information, diagnosis list, LAPOST, medication list and a copy of the transfer order for the above mentioned transfer to the hospital. There was no documented evidence and the facility failed to present any documented evidence a discharge transfer summary was provided to the receiving hospital when Resident #103 was transferred to the hospital on [DATE]. In an interview on 04/16/2025 at 9:36AM, S14Licensed Practical Nurse indicated a discharge transfer summary should…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record reviews the facility failed to develop a person-centered care plan for a resident with a Urinary Tract Infection (UTI) receiving Intravenous (IV) Antibiotics via a Midline Intravenous Catheter. This deficient practice was identified for 1 (Resident #46) of 1 (Resident #46) residents investigated for intravenous antibiotic usage. Findings: Review of Resident #46's electronic medical record (EMR) revealed, in part, Resident #46 had diagnoses, which included, in part, Urinary Tract Infection (UTI) and Non- Alzheimer's Dementia. Review of Resident #46's April 2025 Physician's orders revealed, in part, an order dated 04/04/2025, for Resident #46 to receive intravenous antibiotics via a midline intravenous catheter. There was no documented evidence and the facility did not present any documented evidence that a care plan was developed for Resident #46 receiving Intravenous (IV) Antibiotics for a UTI via a Midline Intravenous Catheter prior to when the surveyor brought it to the attention to facility staff. In an interview on 04/15/2025 at 2:00PM, S22Licensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to ensure a resident's care plan was revised to update his code status (a term used to describe what type of interventions, if any, a healthcare team could perform if an individual's heart stopped beating or they stopped breathing). This deficient practice was identified for 1 (Resident #103) of 23 (Resident #5, Resident #23, Resident #25, Resident #29, Resident #33, Resident #35, Resident #39, Resident #40, Resident #41, Resident #46, Resident #68, Resident #71, Resident #72, Resident #76, Resident #80, Resident #82, Resident # 83, Resident #92, Resident #93, Resident #94, Resident #99, Resident #102, and Resident #103) sampled residents. Findings: Review of Resident #103's clinical record revealed, in part, Resident #103 was admitted to the facility on [DATE]. Review of Resident #103's Minimum Data Set with an Assessment Reference Date of 01/02/2025 revealed, in part, Resident #103 had a Brief Interview Mental Status score of 15, which indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure a Registered Nurse adhered to professional standards of practice when a Registered Nurse (S6Interim Clinical Care Coordinator [S6ICCC]) falsified a resident's medical record. This deficient practice was identified for 1 (S6ICCC) of 2 (S6ICCC, and S7Quality Management Nurse) Registered Nurses identified as having revised Resident #103's care plan. Findings: Review of the facility's Code of Conduct, with a revision date of 09/2016, revealed, in part, falsification of records was a violation that was grounds for disciplinary action up to and including termination. Review of the Louisiana Title 46 Professional and Occupational Standards, Part XLVII 3915 Standard Number 7: Professional Performance revealed, in part, a registered nurse should demonstrate professional nursing practice behaviors by making nursing decisions and actions that are determined in an ethical manner. Review of Resident #103's physician orders revealed, in part, Resident #103…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to ensure a resident's pressure ulcer treatment plan was carried out in accordance with physician's orders for 1 (Resident #94) of 2 (Resident #94, Resident #99) sampled residents investigated for pressure ulcer care. Findings: Review of the facility's Wound Care policy and procedure dated 01/09/2022 revealed, in part, pressure relieving devices should be adhered to as part of the resident's wound care plan. Review of Resident #94's medical record revealed, in part, Resident #94 had diagnoses which included hemiplegia (loss of movement on one side of the body) following a stroke affecting the left side and symptoms involving cognitive functions. Review of Resident #94's Minimum Data Set with an Assessment Reference Date of 01/08/2025 revealed, in part, Resident #94 had a Brief Interview for Mental Status (BIMS) score of 0 which indicated severe cognitive impairment. Further review revealed Resident #94 had an unhealed Stage 4 left lateral foot pressure injury. Review of Resident #94's care plan with a start…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 8 citations
  • Potential for harm · Dcited before2025-04-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based observations, interviews, and record reviews, the facility failed to: 1. Ensure the facility's infectious waste storage room was locked and not accessible to residents prone to wandering for 1 (Storage Room a) of 1 (Storage Room a) infectious waste storage rooms observed; 2. Ensure disposable razors were not accessible for 2 (Shower Room a, Shower Room b) of 3 (Shower Room a, Shower Room b, Shower Room c) observed; and, 3. Ensure shower rooms were secured for 3 (Shower Room a, Shower Room b, and Shower Room c) of 3 (Shower Room a, Shower Room b, Shower Room c) shower rooms observed; and, 4. Ensure whirlpool rooms were secured for 3 (Whirlpool Room a, Whirlpool Room b, Whirlpool Room c) of 3 (Whirlpool Room a, Whirlpool Room b, Whirlpool Room c) whirlpool rooms observed. Findings: 1. Review of the facility's wanderguard resident's list revealed, in part, 14 residents were identified as residents who wander and require monitoring. Observation on 04/15/2025 at 11:23AM revealed Storage Room a door found unlocked and unattended, with the key left in the doorknob. In an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record reviews, the facility failed to maintain an accurate medical record for a resident's code status (a term used to describe what type of interventions, if any, a healthcare team could perform if an individual's heart stopped beating or they stopped breathing). This deficient practice was identified for 1 (Resident #103) of 23 (Resident #5, Resident #23, Resident #25, Resident #29, Resident #33, Resident #35, Resident #39, Resident #40, Resident #41, Resident #46, Resident #68, Resident #71, Resident #72, Resident #76, Resident #80, Resident #82, Resident #83, Resident #92, Resident #93, Resident #94, Resident #99, Resident #102, and Resident #103) sampled residents reviewed for accurate records. Findings: Review of Resident #103's physician orders revealed, in part, Resident #103 had an order for Full Code status (life saving measures, cardiopulmonary resuscitation) dated [DATE]. Review of Resident #103's care plan, presented to the survey team on [DATE] by S6ICCC revealed, in part,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-02 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interviews, the facility failed to ensure a resident was referred for dental services within 3 days of a resident's dentures being missing for 1 (Resident #1) of 1 (Resident #1) sampled residents with missing dentures in a total sample of 3. Findings: Review of the facility's undated Dental Services policy and procedure revealed, in part, the facility will promptly, within 3 days, refer residents with lost or damaged dentures for dental services. In an interview on 07/02/2024 at 3:46 p.m., S2Social Service Director indicated she was notified of Resident #1's missing dentures on either the Tuesday or Wednesday after Memorial Day (05/28/2024 or 05/29/2024) by a staff member. S2Social Services Director indicated she did not have any documented evidence she attempted to arrange dental services for Resident #1's missing dentures until 06/12/2024. In an interview on 07/02/2024 at 4:08pm, S1Administrator indicated once the facility was aware of Resident #1's missing dentures, services should have been arranged for replacement of the missing dentures within 3 days.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-11 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interviews, the facility failed to ensure a resident who no longer resided on a locked memory care unit's careplan was updated for 2 (Resident #9 and Resident #71) of 2 residents reviewed for Dementia Care. Findings: Review of the facility's undated document titled, Memory Care Unit Transition to Wander Guard System document revealed, in part, all residents transitioning from the memory care unit to a wander guard would have their careplan updated. Resident #9 Review of Resident #9's electronic medical record (EMR) revealed, in part, Resident #9 was admitted to the facility on [DATE] with a diagnosis of Dementia and Alzheimer's Disease. Review of Resident #9's Comprehensive Careplan with a target revision date of 06/20/2024, revealed, in part, Resident #9 resided on the facility's locked memory care unit. Resident #71 Review of Resident #71's electronic medical record (EMR) revealed, in part, Resident #71 was admitted to the facility on [DATE] with a diagnosis of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-11 · tag F0849 — pattern
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to obtain the resident's most recent documentation of services provided for 2 (Resident #53 and Resident #104) of 2 (Resident #53 and Resident #104) sampled residents reviewed for hospice. Findings: Review of the facility's Hospice Program Policy Statement last reviewed on 01/02/2024 revealed, in part, staff must have communication with the hospice provider (and documented such communication) to ensure the needs of the resident are addressed and met 24 hours a day. Resident #53 Review of Resident #53's hospice binder revealed Resident #53 was admitted to hospice on 7/29/22. Further review of Resident #53's hospice binder revealed the last Aide Care Visit documentation was dated 02/21/2024 and the last Registered Nurse Skilled Nursing Visit documentation was dated 02/20/2024. Resident #104 Review of Resident #104's hospice binder revealed Resident #104 was admitted to hospice on 11/20/2023. Further review of Resident #104's hospice binder revealed the last Aide Care Visit documentation was dated 02/17/2024 and the last…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-11 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interviews, the facility failed to ensure a resident's pain level was reassessed and managed for 1(Resident #40) of 1(Resident #40) residents reviewed for pain management. Findings: Review of the facility's undated policy titled Administering Pain Medications revealed, in part, staff should prepare by reviewing the resident's care plan to assess for any special needs of the resident. Further review revealed all nursing, therapy, and ancillary staff would utilize the verbal descriptive scale, and/or Numeric Pain Intensity Scale (0-10) to facilitate consistent pain assessments. Review of the facility's undated policy titled Pain Assessment and Management revealed, in part, pain management was defined as the process of alleviating the resident's pain to a level that was acceptable to the resident. Further review revealed the facility should implement the resident's medication regimen as ordered and document the results of the intervention. Review of the National Institutes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-10 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews, and interviews the facility failed to ensure all oral medications remained under the direct visual supervision of S4Licensed Practical Nurse (LPN) for 1 (Resident #R3) or 3 (Resident #R1, Resident #R2, Resident #R3) residents observed during a medication pass. Findings: Review of the facility's Administering Oral Medications Policy and Procedure revealed, in part, staff were to remain with the resident until all medications were taken. Review of Resident #3's August 2023 physician's orders revealed, in part, the following: Zoloft (a medication for depression) 100 milligram (mg) tablet, 1 tablet by mouth each day; Namzaric (a medication to treat moderate to severe Alzheimer's disease) 14 mg-10 mg capsule, 1 capsule by mouth each day, Ranolazine ER (a medication to treat chest pain) 500 mg tablet, 1 tablet by mouth twice a day; Metoprolol Succinate ER (a medication used to treat chest pain, heart failure, or high blood pressure) 50 mg tablet, 1 tablet by mouth twice a day; Furosemide (a medication used to fluid retention) 20 mg tablet, 1 tablet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-10 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility ensure staff used Personal Protective Equipment (PPE) with 1 COVID-19 positive resident (Resident R1). This deficient practice had the potential to affect 82 non-positive COVID-19 residents residing in the facility who were at risk for contracting COVID-19. Findings: Review of the facility's Infection Control Interim Policy for Coronavirus revealed, in part, residents, visitors, and others at the facility must wear appropriate source control, in accordance with national standards. Personal Protection Equipment should be discarded after resident care, prior to leaving a resident room, and followed by hand hygiene. Review of the facility COVID test results log dated 08/2023 revealed, in part, Resident #R1 tested positive for COVID-19 on 08/05/2023. Record review revealed in part, Resident #R1 was placed on contact and droplet isolation precautions after testing positive for COVID-19. An observation on 08/09/2023 at 9:55 a.m. into the open doorway of Resident #R1's isolation room revealed Resident #R1 was sitting in her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$48,420 in federal fines across 2 penalties.

  • $14,015 — penalty dated 2026-03-30
  • $34,405 — penalty dated 2025-04-17

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to COMMCARE CORPORATION — 14 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.7-0.7 vs chain
Health inspection 2 of 53.6-1.6 vs chain
Staffing 3 of 53.4-0.4 vs chain
Quality measures 5 of 53.8+1.2 vs chain
The other 13 homes this chain runs (chain average 3.7★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
COMMCARE CORPORATIONOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/14/2023
HUDSON, MARYIndividualW-2 MANAGING EMPLOYEEsince 06/14/2023
LUNDBERG, ALECIndividualW-2 MANAGING EMPLOYEEsince 06/14/2023
PRECHTER, PATRICIAIndividualW-2 MANAGING EMPLOYEE; CORPORATE DIRECTOR; CORPORATE OFFICERsince 03/01/2018
FORD, MICHAELIndividualCORPORATE DIRECTORsince 01/01/2021
MANGUN, GAROLDIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 06/09/1997
PLAISANCE, WAYNEIndividualCORPORATE DIRECTORsince 01/01/2022
HARVEY PSARELLIS, DAWNIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 06/14/2023
COMMCARE MANAGEMENT CORPORATIONOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 06/14/2023
GARDNER, GEORGEIndividualOPERATIONAL/MANAGERIAL CONTROLsince 06/14/2023
TUCKER, JAMESIndividualOPERATIONAL/MANAGERIAL CONTROLsince 06/14/2023

CMS files one row per role, so the 15 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.1M
Net patient revenuemost recent cost report
-2.9%
Operating marginrevenue minus expenses
$1.9M
Related-party expense17% of expenses
Who pays — share of resident-days
Medicaid 73%Medicare 2%Other / private 25%

About 73% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.9M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$282per resident / day
operating cost
$8,575per month
≈ monthly operating cost
$274per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in LA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Louisiana Medicaid page.

Typical monthly cost in Louisiana
$7,604/mo
Nursing home (semi-private)
$8,076/mo
Nursing home (private)
$5,163/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 195210. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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