Silverstone Place
2735 Eagleson Dr, Rolla, MO 65401 · For profit - Limited Liability company · 110 certified beds · (573) 426-6200 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has citations for mishandling residents’ money or property (F0567, F0569, F0570)
- a high number of inspection citations overall (33) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing rating is low (1/5)
- its facility-reported quality-measure rating is low (2/5)
- nursing-staff turnover (58%) runs well above the national median (45%)
- about 22% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 21.0% | 18.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 8.6% | 5.3% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 5.2% | 1.1% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 2.6% | 2.3% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 14.4% | 18.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 7.4% | 4.1% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 29.7% | 17.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 25.9% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 97.6% | 90.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.3% | 4.5% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 21.7% | 17.8% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 19.3% | 23.5% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 2.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 97.6% | 63.5% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 25.4% | 26.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 10.8% | 13.7% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.50 | 2.11 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 2.80 | 2.33 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
41.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 53 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 35.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 37 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.07 therapist hours per resident per day in 2026Q1 — more than 4% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 19% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 41.7%CMS range 32.4–54.5 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.4%CMS range 8.0–14.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 35.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 51.4% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 24.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.7% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 7.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.8%CMS range 3.4–13.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.92 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 110 beds and averages 86.2 residents a day — about 78% occupied, or roughly 24 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.88 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.27 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.03 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.74 hrs/resident/day on weekends vs 2.93 on weekdays — 6% thinner on weekends. RN hours go from 0.29 to 0.20 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 58% is well above the national median of 45%. 5 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
33 citations, most serious first. The 10 most serious are shown; the remaining 23 are one tap away and print in full.
- Potential for harm · Dcited before2025-11-20 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to ensure residents remained free of significant medication errors when staff administered Resident #2's medication to Resident #1 which resulted in Resident #1 glucose levels fall below the healthy range. The facility census was 86.The administrator was notified on 11/20/25 of past Non-Compliance, which occurred on 8/13/25 when staff administered the wrong medication to the incorrect resident. Staff assessed the resident, notified the residents physician, monitored the resident, and in-serviced nursing staff on medication administration. Staff corrected the deficient practice on 8/13/2025.1. Review of the facility Medication Administration General Guidelines Policy, revised 5/2022, showed medications are administered as prescribed in accordance with manufacturers specifications, good nursing principles and practices and only by persons legally authorized to do so. Personnel authorized to administer medications do so only after having familiarized themselves with the medication. Residents are identified before medication is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-24 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, facility staff failed to report an allegation of abuse for one resident (Resident #1) out of five sampled residents, within in two hours to the administrator and the state agency (Department of Health and Senior Services). The facility census was 65.1.Review of the facility's Abuse policy, dated 01/10/2024, showed time period to report allegations of abuse and neglect establishes two-time limits for the reporting of reasonable suspicion of a crime, depending on the seriousness.-Serious Bodily Injury-two-hour limit: If the events first cause the reasonable suspicion result in serious bodily injury to a resident, the covered individual shall report the suspicion immediately, but not later than two hours after forming the suspicion.-All others-Within 24 hours: If the events that cause the reasonable suspicion do not result in serious bodily injury to a resident, the covered individual shall report the suspicion not later than 24 hours after forming suspicion.3. Review Resident #1's Face Sheet, dated 07/09/25, showed staff assessed the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-06-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to preform hand hygiene as often as necessary using approved techniques to prevent cross-contamination. Facility staff also failed to wash, rinse and sanitize mechanically washed dishes in a manner to prevent cross-contamination and allow cleansed dishes to air dry before they were stacked in storage or used to prevent the growth of foodborne pathogens. These failures have the potential to affect all residents. The facility census was 77. 1. Review of the facility's policy titled Hand Washing, dated 03/21/18, showed the policy directed staff to wash their hands whenever visibly soiled and before, during and after food preparations. Review showed the policy directed staff to lather and scrub their hands for 10 to 15 seconds, rinse thoroughly under warm running water, dry with a single-service paper towel and turn off the faucet with a paper towel; the whole process should take 25 seconds. Observation on 06/04/25 at 6:21 A.M., showed, when the cook washed his/her hands, he/she scrubbed his/her hands with soap for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-12 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review facility staff failed to ensure one resident (Resident #1) remained free from significant medication errors when staff administered Resident #2's Fentanyl (an copied drug used in the treatment of severe pain) patch to Resident #1. The facility census was 85. The administrator was notified on 3/12/25 of past Non-Compliance, which occurred on 2/27/25 when staff administered the wrong medication to the incorrect resident. Staff assessed the resident, notified the residents physician, sent the resident to the hospital, and in-serviced nursing staff on medication administration. Staff corrected the deficient practice on 3/10/25. 1. Review of the facility's Medication administration general guidelines policy, undated, showed staff are to verify medication is correct three times before administering the medication. Residents are identified before medication is administered. Medications supplied for resident are never administered to another resident. Review of the facility's Medication error policy, undated, showed staff are to report the administration…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-05-16 · tag F0802 — failed to prepare enough nourishing food — widespreadProvide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to ensure dietary staff had the appropriate competencies and skills to safely and effectively carry out the functions of food and nutrition services. Facility staff failed to provide effective training to dietary staff related to kitchen ware washing/sanitation. The facility census was 87. 1. Review of the facility's Food Service policy, undated, showed dishwashing machines use either heat or chemical sanitization methods. Manufacturer's instructions must always be followed. Review of the manufacturer's label which was affixed to the front of the dish machine showed wash and rinse temperatures 120 degrees Fahrenheit (F), minimum. Review of the low temperature dish machine operation guidelines, which were mounted on the wall on the clean side of the dish machine showed: -Water temperature should be between 120 and 140 degrees F; -Special notes when using this machine; -Wash minimum temperature, 120 degrees F; -Final rinse temperature minimum, 140 degrees F. Observation on 05/14/24 at 9:55 A.M., showed DA B ran…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-05-16 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to thaw frozen food in a manner to prevent potential contamination. Facility staff failed to store frozen food in a manner to prevent potential contamination. Facility staff failed to allow cleansed dishes to air-dry prior to stacking in storage to prevent the growth of food-borne pathogens. These failures have the potential to affect all residents. The facility census was 87. 1. Review of the facility's Food Service policy, undated, showed thawing some foods at room temperature may not be acceptable because it may be within the danger zone for rapid bacterial proliferation. Recommended methods to safely thaw frozen foods include: -Thawing in the refrigerator, in a drip proof container, and in a manner that prevents cross-contamination; -Completely submerging the item under cold water (at a temperature of 70 degrees F or below) that is running fast enough to agitate and float off loose ice particles. Observation on 05/14/24 at 9:54 A.M., showed the sanitizer compartment of the three-compartment sink contained…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-16 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to perform Criminal Background Checks (CBC), and Employee Disqualification List (EDL) checks in accordance with facility policy for six (Licensed Practical Nurse (LPN) M, Nursing Assistant (NA) N, Certified Nursing Assistant Technicain (CMT) O, Laundry Aid U, Dietary Aid R, Dietarty Aid T) out of ten sampled staff. The facility census was 87. 1. Review of the facility CBC policy, undated, showed: -All applicants for employment must have a CBC submitted a minimum of two days prior to date of hire, -All offers of employment are contingent on a satisfactory report, -No applicant may be offered a position prior to checking the State EDL. 2. Review of LPN M's personnel record showed a hire date of 6/9/2023. Review showed the facility requested and received the CBC results on 6/30/2023 (21 days after hire). Review showed staff documented the EDL check on 6/29/2023 (20 days after hire). 3. Review of NA N's personnel record showed a hired date of 4/20/2024. Review showed the facility requested and received the CBC results on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-16 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to notify the Ombudsman (a resident advocate who provides support and assistance with problems and/or complaints regarding the facility) of resident transfers to the hospital for five residents (Resident #4, #47, #61, #77 and #84) of 22 sampled. The facility census was 87. The facility did not provide a policy for Ombudsman notification of resident transfers to the hospital. 1. Review of Resident #4's medical record showed the resident transferred to acute care for pneumonia on 04/12/24. The record did not contain documentation staff notified the Ombudsman of the resident's transfer and readmitted on [DATE]. 2. Review of Resident #47's medical record showed the resident: -Transferred to the hospital on [DATE] and returned to the facility on [DATE]. The record did not contain documentation staff notified the Ombudsman of the resident's transfer; -Transferred to the hospital on [DATE] and returned to the facility on [DATE]. The record did not contain…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-16 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to provide written information to resident's and/or the responsible party of the bed hold policy at the time of transfer to the hospital on eight residents (Resident #2, #4, #47, #61, #76, #77, #84, and #340) out of 22 sampled residents. The facility census was 87. 1. Review of the facility's policy titled Hospital Transfer and Bed Hold Policy, undated, showed if the physician orders his/her patient to be transferred to the hospital, the family or responsible part will be notified and arrangements made. In the event a resident is transferred to a hospital, a copy of the policy with be sent with them. 2. Review of Resident #2's Discharge/Return Anticipated Minimum Data Set (MDS), a federally mandated assessment tool, dated 02/15/24, showed the resident discharged to the hospital. Review of the resident's medical record, showed the resident returned to the facility on [DATE]. Review showed the medical record did not contain a bed hold…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-16 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review, staff failed to maintain a professional standard of care, when facility staff failed to document the dosage of insulin administered to three residents (Resident #2, #59 and #71) of 22 sampled residents. The facility census was 87. 1. Review of the facility's Eight Rights of Medication policy, dated 05/2023, showed staff are instructed to ensure when staff administer medications: -Right individual; -Right medication; -Right dosage; -Right route; -Right time; -Right documentation; -Right reason; -Right to refuse. 2. Review of the facility's Medication Administration policy, undated, showed staff should ensure the correct medication doses administered to the resident. 3. Review of Resident #2's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 02/25/24, showed staff assessed the resident as follows: -Insulin injections seven days of the seven day look back period; -Diagnosis of Diabetes. Review of the resident's Physician Order Sheet…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 23 citations
- Potential for harm · E2024-05-16 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, facility staff failed to properly maintain the temperature of hot foods at or above 120 degrees Fahrenheit (ºF) at the time staff served hall trays to six residents (Residents #13, #45, #75, #59, #42 and #77) of 22 sampled residents. Facility staff failed to maintain hold temperatures of 135 ºF, while on the steam table, during food service. Failure to maintain hold temperatures on steam table has the potential to affect all residents served in the main dining room. The facility census was 87. 1. Review of the facility's Food Service policy, undated, showed: -Avoid holding foods in danger zone temperatures which are between 41 ºF and 135 ºF; -Cooking Fresh, Frozen, or canned fruits and vegetables to a hot holding temperature of 135ºF prevents the growth of pathogenic bacteria that may be present in, or on these foods; -Does not identify the expectation of temperature for food at time of service. 2. Observation on 05/14/24 at 11:53 A.M., showed Dietary Aide (DA) B served Resident #13 a hall tray. At the time of service, the resident's broccoli was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-16 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to develop and implement a comprehensive person-centered care plan for three residents (Resident #27, #47, and #61) out of 22 sampled residents. The facility census was 87. 1. Review of the facility's policy titled Care Planning Policy and Procedure, revised 01/17/18, directed staff to: -Ensure the resident and family participate in the resident's care quarterly and annually to ensure there is continuity of care; -Care plan will be developed upon admission, updated quarterly, annually, with any significant change, and in accordance with the individual's needs; -Care plan will be updated as needed. Review of the facility's policy titled Falls, revised 10/05/23, directed staff to: -Care plans with individualized interventions post fall; -The Interdisciplinary Team (IDT) will evaluate the fall prevention plan of care for residents at risk for falls; -Following a resident fall appropriate interventions are implemented, and the care plan…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-03-09 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record reviews, the facility staff failed to protect, label, and date stored food to prevent cross contamination and outdated use; to ensure the ice machine drained through an air gap; and to perform hand hygiene as often as necessary. Facility staff also failed to test the sanitizing solution according to facility policy and to protect stored dishes, silverware, and plastic ware to prevent contamination. This failure had the potential to affect all facility occupants. The census was 82. 1. Review of the facility's Purchasing and Storage: Facility and Resident Food and Supplies policy, undated, showed the policy did not address the storage of food in the kitchen. Observation on 3/5/23 at 10:05 A.M., of the refrigerator in the kitchenette of the main dining room, showed: - Open package of cream cheese in a zipper storage bag, undated; - Open container of grape jelly, undated; - Three pitchers of juice, not labeled and undated; - Open jar of dill pickles, undated; - Open five…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-03-09 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility staff failed to maintain a clean blood glucose meter (device used to obtain a blood sugar reading) between two residents (Resident #49 and #195) and failed to use hand hygiene, change gloves, and wiped multiple times with the same area of a wipe/gauze during perineal care and wound care in a manner to reduce the risk of infection for one resident (Resident #23). Additionally, staff failed to ensure all employees were screened for Tuberculosis (TB), a potentially serious infectious bacterial disease that mainly affects the lungs), when staff failed to ensure a two-step purified protein derivative (PPD) (skin test for TB) was completed and documented as per the facility policy for ten out of ten sampled employees (Dietary Aide (DA) G, Certified Nurse Assistant (CNA) H, CNA I, Activities Director, CNA J, Activity Aide (AA) K, DA L, Maintenance Director, Licensed Practical Nurse (LPN) M, and DA N). Facility staff failed to follow infection control…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to maintain resident dignity, when staff failed to cover two residents' (Resident #23 and #36) catheter drainage bags (bag that collects urine from the bladder), failed to assist one resident (Resident #39) with dressing in a timely manner resulting in the resident sitting in his/her doorway without clothing on, posted resident care data on the closet doors in view of the hallway for one resident (Resident #37), and staff used the over-head paging system to ask staff to come to the dining room to assist the feeders. The facility census was 82. 1. Review of the facility's Resident Rights policy, dated January 2017, showed: -The facility protects and promotes the rights of each resident in order to provide a dignified life; -The right to be treated with dignity and respect; -The right to personal privacy and confidentiality of his/her personal and medical records. Review of the facility's Abuse Policy and Procedures, dated December 2018,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0567 — failed to protect residents' money held by the home — patternHonor the resident's right to manage his or her financial affairs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to keep eight residents (Residents #7, #33, #35, #46, #193, #289, #290 and #291) from going into a negative balance, which allowed the residents to spend another resident's money without written authorization. The facility also failed to obtain written authorization before donating Resident #193's funds to MO Healthnet. The facility census was 82. 1. Review of the facility's policies showed staff did not provide a policy for managing the Resident Trust Account. 2. Review of the facility's maintained Trust Fund Balance Reports for the period 03/01/22 through 02/28/23, showed on 2/28/23 Resident #7's account had a negative balance of $-5.91. 3. Review of the facility's maintained Trust Fund Balance Reports for the period 03/01/22 through 02/28/23, showed on 2/28/23 Resident #33's account had a negative balance of $-11.13. 4. Review of the facility's maintained Trust Fund Balance Reports for the period 03/01/22 through 02/28/23, showed on 1/31/23 Resident #35's account had a negative balance of $-7.37. 5. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0569 — patternNotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide notification when the resident's trust account reached $200 less than the Supplemental Security Income (SSI) resource limit of $5,301.85 for three residents (Residents #13, #49 and #292). The census was 82. 1. Review of the facility's policies showed staff did not provide a policy covering Medicaid resource limit. 2. Review of the Resident Trust Fund Balance Reports for the period of March 2022 through February 2023 showed Resident #13 had a trust fund balance in excess of the SSI threshold on the following dates: -On 2/28/23 the balance was $5,725.55; -On 1/31/23 the balance was $5,744.30; -On 12/31/22 the balance was $5,563.00; -On 11/30/22 the balance was $5,695.72; -On 10/31/22 the balance was $5,788.10; -On 9/30/22 the balance was $5,720.81; -On 8/31/22 the balance was $5,723.31; -On 7/31/22 the balance was $5,656.02; -On 6/30/22 the balance was $5,598.72; -On 5/31/22 the balance was $5,541.46; -On 4/30/22 the balance was $5,484.11. 3. Review of the Resident Trust Fund Balance Reports for the period of March…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0570 — patternAssure the security of all personal funds of residents deposited with the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility staff failed to maintain an approved surety bond sufficient to ensure protection of all resident funds. The facility census was 82. 1. Review of the facility's Resident Trust Surety Bond Policy, revised 4/7/17, showed: -The facility must purchase a surety bond, or otherwise provide assurance satisfactory to the secretary to assure the security of all personal funds of residents deposited with the facility; -The facility will maintain a non-canceling escrow agreement which has been filed with and approved by the state to cover the amount of coverage needed for the trust account. Review of the Department of Health and Senior Services bond approved list showed a surety bond and escrow amounts that totaled $78,500. Review of facility's records showed trust fund security as follows: -Bond - $70,000 -Escrow with a current value of $1,062.59 -Escrow with a current value of $2,584.39 -Escrow with a current value of $5,259.14 -Total of current bond and escrow values…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility staff failed to serve meals on plates with silverware to residents who received hall trays. The census was 82. 1. Review of the facility policies showed the facility did not have a policy regarding the use of plates and silverware for resident meals served as hall trays. Review of the resident meal tickets, showed 42 residents received their lunch meal as a hall tray. Observation on 3/5/23 at 11:30 A.M., showed dietary aide (DA) AA and DA BB prepare resident lunches for hall tray service. The DAs prepared the meals in disposable Styrofoam containers with plastic ware. The DA also provided drinks for resident lunches in disposable Styrofoam cups with plastic lids. Further observation showed the facility had forty plates and sufficient silverware and cups available for use for the hall tray service. During an interview on 3/8/23 at 2:19 P.M., the dietary manager (DM) said the facility has been using disposable containers, cups, and plastic ware for hall tray service since the beginning of the pandemic. She said the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0636 — patternAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility staff failed to complete the required Minimum Data Set (MDS), a federally mandated resident assessment, within the required timeframe for six sampled residents (Residents #1, #9, #21, #58, #80, and #193). The facility census was 86. 1. Review of the Resident Assessment Instrument (RAI) manual version 3.0 RAI OBRA-required Assessment Summary showed assessment time frames as follows: -Entry MDS completion date no later than the 7th calendar day from the resident's entry into the facility and submitted no later than 14 days from the date of entry into the facility; -admission (Comprehensive) MDS completion date no later than 14th calendar day of the resident's admission and submitted no later than 14 calendar days from the care plan completion date; -Quarterly (Non-Comprehensive) MDS completion date not later than ARD + 14 calendar days; -Quarterly assessment for a resident must be completed at least every 92 days following the previous OBRA assessment of any type;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-03-09 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to develop a comprehensive person-centered care plan for each resident to meet the resident's medical, and nursing needs when staff failed to address the fluid intake limitations for one resident receiving dialysis (Resident #193), failed to address the use of antipsychotic and antidepressants for one resident (Resident #8), and failed to address falls for three residents (Resident #8, #23, and #189). The facility census was 86. 1. Review of the facility's Care Planning policy dated 2022, showed: -The interdisciplinary team (IDT) is responsible for the development of an individualized comprehensive care plan for each resident; -The care plan is based on the resident's comprehensive assessment and is developed by a Care Planning/IDT which includes, but is not limited to the following: attending physician, registered nurse who has responsibility for the resident, the dietary manager/dietician, the social services worker, the activity…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to provide activity of daily living (ADL) care to meet the basic hygiene needs for six dependent residents (Resident #25, #32, #38, #45, #53, and #75). The facility census was 82. 1. Review of the facility's Showers policy, dated January 2017, showed: -The facility is to offer showers on a bi-weekly basis with requests for more frequent showers granted and addressed via the care plan; -A shower schedule will be maintained at each nurse station for each division reflecting days for each resident's shower to be completed; -Residents right to refuse showers will be respected and addressed via the plan of care; -The charge nurse will forward all completed shower sheets to the clinical nurse managers; -Clinical nurse managers will ensure a shower sheet is received for each shower; -Shower sheets will be kept in the Clinical Managers office for a period of two weeks. Review of policies and procedures provided by the facility showed they did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to ensure the resident environment remained as free of accident hazards, when facility staff failed to ensure electronic cigarettes were kept secure for two residents (Resident #41, and #53), failed to ensure hazardous chemicals were stored in a safe manner, failed to lock an unattended medication and treatment cart and failed to propel three residents (Residents #28, #20 and #12) in wheelchairs in a manner to prevent accidents. The facility census was 82. 1. Review of the facility's Smoking Policy, dated February 2021 showed: -Any resident who smokes may do so in the designated smoke area for residents; -The designated smoke area is located outside the exit door in the Activity Department for residents; -There will be designated published smoking schedules and at those times will be supervised by a facility staff member; -All cigarette and smoking items (lighters, cigarettes, vaping devices, electronic cigarettes, matches) are to be kept…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility staff failed to provide sufficient staff to meet the needs of the residents. The facility failed to provide showers for six residents (Resident #25, #32, #38, #45, #53, and #75), failed to administer medications in a timely manner for one resident (Resident #191), and failed to ensure call lights were answered in a timely manner. The facility census was 82. 1. Review of the facility assessment tool, dated February 23, 2023, showed: -Average census of 80-85 residents; -Direct care staff needed for a 24 hour period of time: -Licensed Nurses: 3 to 8; -Certified Medication Technicians (CMT's): 3 to 6; -Certified Nurse Aides (CNA's): 8 to 14; -Resident preferences will be considered with regard to daily schedules, bathing, naps, going to bed and medication times; -As acuity and/or census needs change, staffing levels and assignments will be reviewed through Quality Assessment and Performance Improvement (QAPI) and weekly staffing committee meetings. Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility staff failed to maintain a medication error rate of less than five percent (%) when medications were given late. There were 30 opportunities with 3 errors made, for an error rate of 10%. This affected one sampled resident (Resident #191) of six sampled residents. The facility census was 86. 1. Review of the facility's Liberal Medication Policy, dated February 2020, showed: -The purpose is to provide a general guideline to ensure safe and effective administration of medications to accommodate the resident's choice of time for administration, as well as encouraging administration of medications during times when the resident is awake; -Time specific medications ordered by a physician will have specific times indicated on the Medication Administration Record (MAR). These medications will be given within one hour before or after the specific times labeled on the MAR. Review of the Medication Error Policy, undated, showed: -The purpose is to report the administration of the wrong medication being administered to a resident;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to store and label medication in a safe and effective manner in one of two medication storage carts and two of two medication storage rooms. The facility census was 82. 1. Review of the facility's Medication Storage and Labeling Policy, undated, showed staff are directed as follows: - Pharmaceutical medications will be labeled, and stored in accordance with all state of Missouri, and federal guidelines as well as all standards of clinical practice; - Expiration dates must be checked prior to administration. Expired medications are removed from area of care immediately, and disposed of according to facility medication disposal policy, per state and federal guidelines. Review of the facility's Medication Administration General Guidelines policy, dated May 2020, showed: -Medications are administered as prescribed in accordance with manufacturer's specifications, good nursing principles and practices, and by persons legally authorized to do so; -Check expiration date on package/container. Many products have…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility staff failed to implement an infection prevention and control program (IPCP) that included an Antibiotic Stewardship Program that addressed antibiotic use protocols and a system to monitor antibiotic use. The facility census was 82. 1. Review of the facility's Antibiotic Stewardship policy, undated, showed: -Antibiotic Stewardship Leaders did not include the Infection Preventionist (IP); -Included a system to monitor antibiotic use included antibiotic use and resistance reports; -Establish minimum criteria for prescribing antibiotics; -Develop facility specific standards for empiric antibiotic use, based on data from the facility; -Review antibiotic appropriateness and resistance patterns on a regular basis; -Provide access to individuals with antibiotic expertise for support staff. During an interview on 3/08/23 at 10:28 A.M., the Infection Preventionist (IP) said he/she just started as the IP in January 2023. The IP said facility staff did not follow formal criteria for starting antibiotics. The IP also said he/she did not get monthly…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-09 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to maintain and follow current guidance and procedures for immunizations of residents against pneumococcal (infection caused by bacteria) pneumonia in accordance with national standards of practice for four (Residents #8, #38, #40 and #193) of five sampled residents. The facility census was 82. 1. Review of the facility's Resident Pneumococcal Immunization Policy, revised 4/27/17, showed the pneumococcal vaccine will be offered to the residents of the facility. Informed consent must be obtained from the resident or responsible representative noting the benefits and complications or side effects. Review also showed the policy did not contain a timeline for pneumococcal immunization. Review of the U.S. Department of Health and Human Services - CDC, pneumococcal and influenza vaccine timing for adults, dated 4/01/2022, showed the following: -Four types of pneumonia vaccines are acceptable for adults 65 years or older. PCV13: 13-valent pneumococcal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to provide appropriate care and services for one resident (Resident #23) with an indwelling urinary catheter (a drainage tube that is inserted into the urinary bladder, left in place, and is connected to a drainage bag) who had a Urinary Tract Infection (UTI), when staff failed to ensure the resident's catheter drainage bag was kept off the floor, and failed to provide catheter care in a manner to prevent the spread of infection. The facility census was 82. Review of the facility's Catheter Care, Urinary Policy, dated August 2017, showed staff are directed to: -Maintain catheter tubing coiled to gravity, ensure privacy bag intact and ensure catheter tubing does not make contact with the floor; -Provide catheter care every shift; -Identify and document clinical indications for the use of a catheter. 1. Review of Resident #23's Significant Change Minimum Data Set (MDS), a federally mandated assessment tool, dated 1/23/23, showed staff assessed the resident as: -Cognitively impaired; -No physical or verbal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to provide oxygen as ordered by the physician and failed to ensure proper equipment maintenance for one resident (Resident #40). The facility census was 82. 1. Review of the Facility Assessment, updated 2/23/23, showed 25-31 residents per month received oxygen therapy. Oxygen therapy was included in additional competencies in ongoing educational training. Review of the facility's policies showed staff did not provide a policy for oxygen use. Review of the oxygen concentrator operator's manual showed: -This device contains an alarm system which monitors the state of the device and alerts of abnormal operation, loss of essential performance or failures; -Alarm conditions are shown on the LED display; -All alarms are low priority technical alarms. Review of Resident #40's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 12/23/22 showed facility staff assessed the resident as follows: -Moderate cognitive impairment; -Diagnoses included chronic lung disease, anemia, heart failure, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-09 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide orders for ongoing assessment after dialysis (the clinical purification of blood as a substitute for the normal function of the kidney), or have a system in place for ongoing assessments or communication with the dialysis clinic for two residents (Resident #17 and #193) who received dialysis. The facility also failed to include dialysis specific assessments and interventions in the residents' care plans. The facility census was 82. 1. Review of Facility assessment, dated 2/23/23, showed an average of two to seven residents on dialysis per week. Additional competencies included ongoing training in dialysis care. Review of the facility's policies showed staff did not provide a policy for on going communication and collaboration with the dialysis facility regarding dialysis care and services. 2. Review of Resident #17's Quarterly Minimum Data Set (MDS), a federally mandated assessment tool, dated 12/25/22, showed facility staff assessed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-03-09 · tag F0575 — widespreadPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, facility staff failed to post the telephone number for the Department of Health and Senior Services (DHSS) Adult Abuse and Neglect Hotline (used to report allegations of abuse and neglect) in a form and manner accessible to all residents and visitors. The facility census was 86. 1. Review of the facility policies provided showed the facility did not provide a policy for the required postings. Observation of the facility from 3/5/23 at 10:00 A.M. through 3/9/23 at 12:00 P.M., showed the facility did not post the name, address, and toll free telephone number for the Adult Abuse and Neglect Hotline in an accessible location for residents or visitors to use if needed. During an interview on 3/5/23 at 2:03 P.M., Resident #23's family member said he/she did not know where the abuse and neglect hotline is posted and would not know how to report issues if he/she had them with care or concerns with abuse and/or neglect. During an interview on 3/5/23 at 2:18 P.M., Resident #29 said he/she did not know where the abuse and neglect hotline…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-03-09 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to complete or post the required nurse staffing information in an area readily accessible to residents and visitors. The facility census was 86. 1. Review of the facility's Staffing Hours Posted policy, undated showed: -Human Resources will post every day: the staff by discipline for the community; -Staffing will be broken down by Registered Nurse (RN), Licensed Practical Nurse (LPN), Certified Medication Technician (CMT) and Certified Nurse Aide (CNA); -The posting will be hung in the lobby for all visitors and residents to see; -Human Resources will update the posting for any call ins or changes to the schedule; -Human Resources will keep the old posting in their office for storage. Observation 3/5/23 at 10:00 A.M. through 3/9/23 at 12:00 P.M., showed the nurse staffing information was not posted in a visible location for residents and visitors. During an interview on 3/9/23 at 10:24 A.M., LPN C said he/she does not know where the staff hour posting is or what it is. He/She said the Director of Nursing (DON)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to RILEY SPENCE SENIOR LIVING — 5 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 1.6 | +1.4 vs chain |
| Health inspection | 4 of 5 | 2.8 | +1.2 vs chain |
| Staffing | 1 of 5 | 1.6 | -0.6 vs chain |
| Quality measures | 2 of 5 | 1.4 | +0.6 vs chain |
The other 4 homes this chain runs (chain average 1.6★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| RILEY, CHARLES | Individual | DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 01/08/2025 |
| SPENCE, GREGORY | Individual | DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 01/08/2025 |
| LEBEDOWICZ, BOHDAN | Individual | CONTRACTED MANAGING EMPLOYEE; ADP OF THE SNF | since 01/01/2016 |
| GOTT, CHARITY | Individual | W-2 MANAGING EMPLOYEE; ADP OF THE SNF | since 01/08/2025 |
| RILEY SPENCE MANAGEMENT COMPANY, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/08/2025 |
CMS files one row per role, so the 10 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 83% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.4M paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265851. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.