Elevate Health and Rehabilitation
91 Victoria Road, Asheville, NC 28801 · For profit - Limited Liability company · 120 certified beds · (828) 255-0076 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- inspectors cited 4 immediate-jeopardy problems — the most serious level
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (28) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $174,346 in federal fines (most recent 2025-09-02)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (73%) runs well above the national median (45%)
- about 29% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 6.5% | 15.6% | 15.4% | better |
| Long-stay residents who lose too much weight | 10.0% | 7.2% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 2.1% | 2.3% | 2.0% | typical |
| Long-stay residents with depressive symptoms | 3.5% | 5.9% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.0% | 3.5% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 8.1% | 18.3% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 27.1% | 21.3% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 91.5% | 94.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.4% | 5.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 20.8% | 20.7% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 14.1% | 14.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.4% | 1.4% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 56.3% | 78.1% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 21.1% | 22.9% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 5.4% | 12.9% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.34 | 1.78 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.66 | 1.80 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
34.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 57 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 27.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 33 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.30 therapist hours per resident per day in 2026Q1 — more than 47% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 34.9%CMS range 25.6–48.2 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.5%CMS range 7.2–14.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 27.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 36.4% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 24.2% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 5.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.8%CMS range 4.0–11.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.03 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 98.3 residents a day — about 82% occupied, or roughly 22 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.25 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.26 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.28 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.92 hrs/resident/day on weekends vs 3.38 on weekdays — 14% thinner on weekends. RN hours go from 0.29 to 0.19 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 73% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
28 citations, most serious first. The 15 most serious are shown; the remaining 13 are one tap away and print in full.
- Immediate jeopardy · Jcited before2025-09-02 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and interviews with family, staff, Nurse Practitioner (NP), and Medical Director, the facility failed to prevent significant medication errors when required seizure medication (lacosamide) was not administered during the timeframe of 1/10/25 to 1/14/25 as a result of the medication not being available from the pharmacy. Resident #98 was ordered lacosamide twice daily. The medication supply was depleted and it was not administered as ordered on 1/10/25, 1/11/25, and the morning dose on 1/12/25. On the afternoon of 1/12/25 the lacosamide order was put on hold for two days for the documented reason of hold until pharmacy arrival. On the morning of 1/14/25 an additional hold order was entered into the medical record for the time period of one day with no documented reason noted on the order. That same morning (1/14/25) Resident #98 experienced a seizure at the facility. She was administered intramuscular (IM) Ativan (medication used to treat seizures) with no effect. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · K2024-08-07 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, staff, and Medical Director (MD) interviews, the facility failed to notify the physician of a Urologist appointment on 5/16/24 for Resident #53 that resulted in an order for a CT (computed tomography) scan for renal stones (small, hard deposit that forms in kidneys) and a follow-up appointment following the CT scan to determine treatment which included surgery for removal of renal stones and right ureteral (tubes composed of smooth muscle that transport urine from the kidneys to the urinary bladder) stent exchange (procedure that replaces an existing stent with a new one) not being completed. Resident #53 experienced and was treated for urinary tract infections (UTI) and on-going hematuria (blood in urine) while waiting to see the urologist. Resident #53's prolonged treatment for his renal stones made him susceptible to persistent kidney obstruction, which could cause permanent kidney damage and a higher risk for sepsis (bodies improper response to an infection). This deficient practice…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · K2024-08-07 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — patternProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interviews with staff, Nurse Practitioner (NP), Medical Director, urology office staff, and the Urologist the facility failed to follow an order from a Urologist appointment on 5/16/24 for a CT (computed tomography) scan for ureteral stones and a follow-up appointment following the CT scan to determine treatment which included surgery for removal of ureteral stones and right ureteral stent exchange for Resident #53. Resident #53 was previously hospitalized for obstructing ureteral stones (kidney stones that get stuck in tubes composed of smooth muscle that transport the urine from the kidneys to the bladder) with hydronephrosis (swelling of one or both kidneys due to urine build up), urinary tract infection (UTI), and sepsis (a serious condition in which the body responds improperly to an infection). Resident #53 also had a stent (a small tube placed in the ureter that allows the urine to drain) placed for renal stone obstruction on 4/19/24 and returned to the facility on 4/25/24. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2024-08-07 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff, Nurse Practitioner, Medical Director, and Podiatrist interviews the facility failed to apply the ordered dressing for a resident (Resident #31) with diabetic foot ulcers when the Treatment Nurse Aide (NA) applied a Coban 2 two-layer compression system (a two layer system: a Comfort Foam Layer (Layer 1) and a Compression Layer (Layer 2) that provides therapeutic compression) to Resident #31's feet instead of using regular Coban (a self-adherent wrap). Resident #31 experienced the toes on his right foot turning purple after the right foot dressing was applied by the Treatment NA and dusky gray skin discoloration under the left foot dressing when the dressing was removed. Had the dressing been left in place, there was a high likelihood for blood circulation problems, vessel blockage or development of new wounds. In addition, the facility failed to perform wound assessments for Resident #31 who had diabetic foot ulcers and failed to obtain treatment orders for a new…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2024-04-10 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, and interviews with resident, staff and Medical Director, the facility failed to prevent a significant medication error when Nurse #1 administered medications to Resident #1 prescribed for Resident #2 which included Risperidone (antipsychotic medication), Furosemide (a medication used to treat fluid retention and swelling), Lisinopril (a medication used to treat hypertension), and Amlodipine (a medication used to treat hypertension). Nurse #1 identified the error and Resident #1 was sent to the emergency department (ED) on 2/17/24 for further evaluation due to elevated heart rate and hypotension (low blood pressure). While in the ED, Resident #1 complained of having chest pain and feeling weak. An electrocardiogram showed normal sinus rhythm with prolonged QT interval 5-7 seconds (irregular heart rhythm where it takes longer than usual for the heart to recharge between beats). She was given two liters of normal saline bolus and calcium gluconate (medication used to manage hypocalcemia or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-22 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, observations and staff interviews, the facility failed to follow their infection control policies and procedures for Enhanced Barrier Precautions (EBP) for two residents with chronic wounds when the Treatment Nurse did not wear Personal Protective Equipment while providing wound care for Resident #7 and Resident #8. In addition, the Treatment Nurse failed to change her gloves and perform hand hygiene during wound care. This deficiency occurred for 1 of 3 staff members reviewed for infection control practices (Treatment Nurse).The findings included:A review of the facility's policy titled Enhanced Barrier Precautions, revised on 6/4/25, indicated:Enhanced Barrier Precautions (EBP) referred to an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDRO) by using gowns and gloves during high-contact resident care activities.High-contact activities included dressing, bathing, transferring, providing hygiene, changing linens or briefs, assisting with toileting, device care or use (central lines, urinary catheters,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-09-02 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to date, label and store staff food in a nourishment room refrigerator (100-hall). The facility also failed to date an opened container of applesauce and store in a refrigerator (200-hall). This was for 2 of 2 nourishment rooms observed and had the potential to affect food served to residents in the facility. Findings includedOn 8/28/25 at 9:45 AM an observation was conducted in the 100-hall nourishment room with the Dietary Manager. The 100-hall nourishment room refrigerator contained 2 personal sized food storage containers located in the door of the refrigerator. The food containers were not labeled or dated with an use by date. The Dietary Manager immediately removed the food containers and stated the food containers belonged to staff and should not have been stored in the nourishment room refrigerator, but in the employee breakroom. The Dietary Manager stated she had checked the refrigerator earlier that morning and the containers were not present then. On 8/28/25 at 9:54 AM the 200-hall nourishment room was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-02 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility failed to remove a petroleum-based lotion from a resident's room that received oxygen which posed a significant fire hazard for 1 of 1 resident reviewed for respiratory care (Resident #20).Findings includedResident #20 was admitted to the facility on [DATE] with diagnoses that included congestive heart failure and chronic respiratory failure.Resident #20 had a physician's order dated 8/4/25 for oxygen via nasal cannula at 2 liters per minute continuously. Resident #20 was care planned on 8/4/25 for requiring the use of oxygen via a nasal cannula at 2 liters per minute continuously. Interventions include assisting the resident with elevating head of bed to facilitate comfort and breathing, encouraging rest periods throughout the day, and provide oxygen via nasal cannula as ordered. A review of Resident #20's significant change Minimum Data Set (MDS) assessment dated [DATE] coded her as cognitively intact and received oxygen during the 7-day look back.On 8/25/25 at 10:35 AM an in-room observation of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-07 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and staff, resident, and Nurse Practitioner interviews, the facility failed to obtain a physician's order for a resident who returned from the hospital on continuous oxygen (Resident #3) and the facility also failed to ensure oxygen was delivered at the prescribed rate (Resident #70). These practices occurred for 2 of 2 residents reviewed for respiratory care and services. The finding included: 1. Resident #3 was admitted to the facility on [DATE]. Resident #3 had diagnoses which included chronic respiratory failure with hypoxia, and congestive heart failure (CHF). Review of the care plan dated 08/05/2022 revealed Resident #3 was at risk for respiratory complications secondary to chronic respiratory failure with hypoxia requiring supplemental oxygen. The interventions included administer oxygen as ordered and observed for signs and symptoms of respiratory complications. Review of Resident #3's quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #3 had moderately…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-07 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff and pharmacist interviews, the facility failed to secure medications when a Medication Aide (Medication Aide #1) left medication at a resident's (Resident #57) bedside. Furthermore, the facility failed to discard expired medications on 2 of 4 medication carts (200 hall medication cart-2 and 100 hall medication cart-2) reviewed for medication storage and labeling. The findings included: 1. Resident #57 was admitted to the facility on [DATE] with diagnoses that included dementia. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #57 was cognitively impaired. On 7/23/24 at 9:00 AM an observation was completed of Resident #57 and his room. Resident #57 was laying in his bed with his bedside table positioned next to his bed. A medication cup was observed sitting on his bedside table with one oblong yellow colored pill in the cup. He had a small plastic cup filled with water sitting next to the medication cup. Resident #57 was unable to say what…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-07 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews the facility failed to label opened foods with a use by date stored for use in 1 of 1 reach-in refrigerators and 1 of 1 walk-in refrigerators. This practice had the potential to affect food served to residents. The findings included: a. On 7/22/24 at 10:20 AM an observation of the reach in refrigerator was conducted with the Cook. The observation revealed a sandwich in a plastic bag, 4 dessert cups, and a cup of fruit cocktail. No label with a date was present on those items. The observation continued to the walk-in refrigerator where there was no label with a date on the following: lettuce wrapped in plastic, open package of shredded cheese, container of unknown ingredients, container of pinto beans, 2 pieces of watermelon wrapped with plastic, container of barley. An interview on 7/25/24 at 10:05 AM with the Interim Dietary Manager revealed that the open foods should be labeled with a use by date 7 days after opening. She stated that she did not know why open foods had not been labeled. An interview on 7/25/24 at 10:33 AM with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-07 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, and staff interviews the facility failed to maintain an accurate treatment administration record (TAR) when the Treatment Nurse Aide (NA) used a Nurse's (Nurse #3) login credentials for the electronic medical record to sign off treatments for 1 of 1 resident (Resident #31) reviewed for accurate and complete medical records. The findings included: A review of Resident #31's Treatment Administration Record (TAR) for June 2024 and July 2024 revealed that Resident #31's treatment orders scheduled on the day shift had been signed off as completed using Nurse #3's log in 28 times on the July 2024 TAR and 3 times on the June 2024 TAR. An interview was conducted on 7/24/24 at 1:30 PM with the Treatment NA. The Treatment NA said she was unable to log in to the electronic computer system to access the TAR. The Treatment NA said that there had been a mistake when her login for the electronic computer had been created and that she was unable to log in to the system. The Treatment NA said she had been using Nurse #3's log information for the last 3-4 weeks to get into the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-07 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, observations and staff interviews, the facility failed to implement their infection control policy when the Treatment Nurse Aide (NA) did not perform hand hygiene and wore the same pair of gloves while doing wound care for two wounds and incontinence care for Resident #31. In addition, the Treatment NA failed to wear a gown while providing wound care for a resident (Resident #31) who required Enhanced Barrier Precautions (EBP) and did not wear personal protective equipment (PPE) per the facility's policy while doing wound care on Resident #31. The Treatment NA also failed to change her gloves and perform hand hygiene while providing several treaments and wound care for Resident #3. The Treament NA touched the resident, several surfaces in the room, and obtained supplies from the treament cart wearing the soiled gloves. In addition, Nurse #1 did not perform hand hygiene after removing soiled dressings with drainage and before donning new gloves to cleanse the wound for Resident #10. These deficient practices affected 3 of 3 residents reviewed for infection…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-07 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interviews, the facility failed to protect the private health information for 1 of 1 sampled resident by leaving confidential medical information unattended in an area accessible to the public (Resident #45). The findings included: Resident #45 was admitted to the facility on [DATE]. A continuous observation was made on 07/23/24 from 2:09 PM through 2:12 PM of an unattended wound care cart on the lower 200 hall. The Treatment Nurse Aide left the wound care cart unattended with the Treatment Administration Records (TAR) of Resident #45 visible on the wound care cart's computer screen. The screen showed the name and the picture of Resident #45. The surveyor could easily access information related to her current medications and other private health information. The unattended computer was accessible by anyone passing by the wound care cart. During an interview with the Treatment Nurse Aide on 07/23/24 at 2:15 PM, she explained while she was looking for Resident #45 to provide wound…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-07 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff and Nurse Practitioner interviews, the facility failed to follow physician orders for 2 of 3 wounds (pressure ulcer of the coccyx and pressure ulcer of the back) for 1 of 2 residents reviewed for wound care (Resident #3). The findings included: Resident #3 was admitted to the facility on [DATE] and readmitted to the facility on [DATE] with diagnoses which included chronic respiratory failure with hypoxia, end stage renal disease (ESRD), epilepsy, diabetes mellitus (DM), and congestive heart failure (CHF). Review of Resident #3's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed he had moderately impaired cognition with no behaviors. The MDS also indicated Resident #3 was totally dependent for all activities of daily. The assessment additionally revealed he had three unhealed stage IV pressure ulcers and had a pressure reducing device for bed, nutrition, and hydration interventions to manage skin problems, pressure injury care, and application of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 13 citations
- Potential for harm · D2024-08-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, resident and staff interviews, the facility failed to ensure smoking assessments were completed accurately and timely to reflect residents smoking status and level of supervision for 2 of 5 residents reviewed for smoking (Resident #65 and Resident #57). Findings Included: 1. Resident #65 was admitted to the facility on [DATE] with diagnosis that included chronic respiratory failure and muscle weakness. Review of revised care plan dated 3/19/24 revealed Resident #65 was assessed as a supervised smoker and vaper and at risk for injury related to smoking activity. Interventions included, in part, inspect room every shift to ensure resident does not have vapes, if identified remove and if refuses room check notify administrator, supervised smoker, maintain lighting material at nurse's station, and direct supervision to be provided to resident during entire smoking period. A review of Resident #65's electronic medical record revealed that he had a smoking assessment completed on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-10 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, and interviews with resident, staff and Medical Director, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put into place following the complaint investigation survey conducted on 3/3/22 and the recertification and complaint investigation survey conducted on 6/1/22. This was for a repeat deficiency in the area of significant medication errors that was originally cited on 3/3/22 during the complaint survey, and subsequently recited during the recertification and complaint investigation survey on 6/1/22 and the complaint survey completed on 4/10/24. The continued failure of the facility during three federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA program. The findings included: This tag is cross-referenced to: F760 - Based on record reviews, and interviews with resident, staff and Medical Director, the facility failed to prevent a significant medication error when Nurse #1 administered medications to Resident #1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-14 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY D. Resident #6 was admitted to the facility on [DATE]. A quarterly Minimum Data Set for Resident #6 dated 1/6/23 revealed she was cognitively intact. The resident was dependent on staff for transfers, walking did not occur during the assessment period. An observation was made of Resident #6's room on 4/10/23 at 2:25 PM. The switch for the lights behind Resident #6's bed was located on the wall approximately 3 feet from the floor and about 5-6 feet from Resident #6's bed, and there was no cord attached for the resident's use. Resident #6 could not reach the light switch from her bed. During an interview on 4/10/23 at 2:30 PM Resident #6 revealed she could not reach any of the light switches in the room and if she wanted the lights off or on, she would have to call staff for assistance. She stated if she had a cord, she could control the lights herself. E. Resident #11 was admitted to the facility on [DATE]. A quarterly Minimum Data Set for Resident #11 dated 3/10/23 revealed she was cognitively intact. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-14 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews with residents and staff, the facility failed to repair a hole with jagged edges and splintered wood on the lower portion of a door in a shared bathroom (room [ROOM NUMBER]); failed to repair holes in the bathroom linoleum floor (room [ROOM NUMBER]); failed to repair the seal surrounding the base of the toilet that had a buildup of black colored debris in shared bathrooms with a strong odor resembling urine (rooms [ROOM NUMBERS]); failed to maintain clean and sanitary bathroom floors (rooms 110, 114, 116, 120, 128); failed to remove side rails from the floor (room [ROOM NUMBER]); failed to maintain a clean and sanitary room divider curtain (room [ROOM NUMBER]); failed to properly label and store personal care equipment in shared bathrooms (rooms 110, 116, 119, 120, 121); failed to maintain walls and baseboards in good repair (rooms 101-2, 114, 116, 120, and 124); failed to repair a loose fitting sink faucet (room [ROOM NUMBER]); failed to maintain a toilet paper holder in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-14 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident interview, staff interviews, Pharmacist interview, and Physician interview the facility failed to provide care according to professional standards when the Physician failed to continue a resident's testosterone injections that he needed for hormone replacement. This resulted in 1 of 1 resident missing monthly testosterone injections for more than 2 months. (Resident #83) The findings included: Resident #83 was admitted to the facility on [DATE] with diagnoses that included, hypopituitarism (a deficiency in 1 or more pituitary hormones), and kallmann syndrome (a condition characterized by absent or delayed puberty, and lack of or loss of sense of smell. This condition was treated with hormone therapy). The admission Minimum Data Set for Resident #83 dated 2/20/23 revealed he was cognitively intact with no behaviors or rejection of care. Review of a hospital discharge summary for Resident #83 dated 2/7/23 the section titled medication list included new, unchanged, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-04-14 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interviews the facility failed to secure medication for 6 of 6 residents observed for medicated creams and/or medicated powders at the bedside (Resident #26, Resident #80, Resident #24, Resident #20, Resident #38, and Resident #44). Findings included: 1. Resident #26 was admitted to the facility 02/28/20 with multiple diagnoses including diabetes. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #26 was cognitively intact. Review of the medical record revealed no documentation that Resident #26 had been assessed for self-administration of medication. Review of Resident #26's medical record revealed no physician orders for antifungal powder or cream containing miconazole nitrate 2% or zinc oxide cream 20% (a skin protectant). An observation of Resident #26's room on 04/10/23 at 11:53 AM revealed he had two 3 ounce (oz) bottles of antifungal powder containing miconazole nitrate 2% sitting on the windowsill of his room and one 3 oz bottle of antifungal powder…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-04-14 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews the facility's Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and monitor interventions the committee put into place following the complaint survey and recertification survey conducted on 3/3/22 and 6/1/22. Six of the seven repeat deficiencies were originally cited on the 6/1/22 recertification survey under the areas of Resident Rights (F561 and F584), Comprehensive Resident Centered Care Plan (F658), Quality of Life (F677), Quality of Care (F684), and Infection Control (F880). One of the seven repeat deficiencies was originally cited on the 3/3/22 complaint survey under the area of Resident Rights (F558). These repeat deficiencies during the 3 federal surveys show a pattern of the facility's inability to sustain an effective QAA Program. The findings included: This citation is cross referenced to: F 561: Based on record review, observations, resident and staff interviews, the facility failed to honor a resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-04-14 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff interviews the facility failed to implement infection control for hand hygiene when 2 of 2 facility staff (Nurse Aide #6 and Nurse Aide #2) did not remove their gloves and perform hand hygiene after providing incontinence care for 2 of 2 residents observed for incontinence care (Resident #33 and Resident #46); and when 1 of 1 facility staff (Nurse Aide #6) handled soiled linen without gloved hands and failed to place soiled linen in bag before removing it from a resident room and placing it in the soiled linen hamper for 1 of 2 residents observed for incontinence care (Resident #33). Findings included: Review of the facility's policy titled Hand Hygiene revised 10/29/20 read in part as follows: All staff will perform proper hand hygiene procedures to prevent the spread of infection to other personnel, residents, and visitors. This applies to all staff working in all locations within the facility. Hand hygiene is a general term for cleaning your hands by handwashing with soap and water or the use of an antiseptic hand rub, also known as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-14 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, resident and staff interviews, the facility failed to honor a resident's bathing preference for 1 of 4 residents reviewed for choices (Resident #19). Findings included: Resident #19 was admitted to the facility on [DATE]. Her diagnoses included hemiplegia (paralysis on one side of the body) affecting the left non-dominant side and low back pain. The annual Minimum Data Set (MDS) dated [DATE] revealed Resident #19 had intact cognition and displayed no behaviors or rejection of care. The MDS further revealed Resident #19 had an impairment on one side of the upper and lower extremities, required total staff assistance with bathing and it was very important for her to choose between a shower or bed bath. Review of the Shower Sheets and Nurse Aide (NA) bathing documentation reports provided by the facility for Resident #19 revealed the following: • February 2023: Partial or complete bed baths were documented as provided on 02/01/23, 02/04/23, 02/05/23, 02/06/23, 02/08/23,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-14 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to provide a Skilled Nursing Facility Advanced Beneficiary Notice (SNF ABN) prior to discharge from Medicare Part A skilled services to 2 of 3 residents reviewed for beneficiary notification review (Residents #41 and #46). The Findings Included: 1. Resident #41 was admitted to the facility on [DATE]. Review of the medial record revealed a Notice of Medicare Non-Coverage (NOMNC) was discussed with and signed by Resident #41 on 03/21/23 which indicated Medicare Part A coverage for skilled services would end on 03/27/23. Resident #41 remained in the facility. A review of the medical record revealed no evidence a SNF ABN was provided to Resident #41. During an interview on 04/11/23 at 3:55 PM, the Social Worker (SW) confirmed she was responsible for issuing residents or their Responsible Party a NOMNC prior to Medicare Part A services ending but was not aware a SNF ABN was also required. The SW confirmed Resident #41 was not issued a SNF ABN. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-14 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews with staff, the facility failed to request a resident with a newly diagnosed mental illness be reevaluated for a level II Preadmission Screening and Resident Review (PASRR) for 1 of 1 resident reviewed for PASRR (Resident #28). The findings included: Resident #28 was admitted to the facility on [DATE] with diagnoses including anxiety and depression. Review of Resident #28's current PASRR determination letter dated 06/12/21 revealed the resident remained a level I and determined no further screening was required unless a significant changed occurred to suggest a diagnosis of mental illness. Review of Resident #28's current diagnoses revealed schizoaffective disorder was documented on 06/14/22. Review of a hospital Discharge summary dated [DATE] included schizoaffective disorder as a current diagnosis for Resident #28 and noted aripiprazole (an antipsychotic medication) was being used as a treatment and was included on the list of medications. Review of the significant change…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and interviews with residents and staff the facility failed to provide dependent residents assistance with personal hygiene including oral care (Resident #2 and #47) and shaving (Resident #6) for 3 of 11 residents reviewed for activities of daily living. The findings included: 1. Resident #2 was admitted to the facility on [DATE]. Her diagnoses included diabetes mellitus, cerebrovascular accident, and aphasia (a disorder affecting comprehension and communication). Review of the significant change Minimum Data Set (MDS) dated [DATE] revealed Resident #2 was assessed as having severely impaired cognition with no rejection of care behaviors and needed extensive assistance with personal hygiene. Review of the care plan revised on 03/24/23 revealed Resident #2 required extensive to total assistance with activities of daily living related to poor strength and severely impaired cognition. Interventions included provide AM and PM oral care. An observation and interview with Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-04-14 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident interview, staff interviews, and Physician interview the facility failed to follow the Physician's order to provide dressing changes to a resident's peritoneal catheter daily. This occurred for 1 of 1 resident reviewed for quality of care (Resident # 83). The findings included: Resident #83 was admitted to the facility on [DATE] with diagnoses that included end stage renal disease, diabetes, and orthostatic hypotension. The admission Minimum Data Set for resident #83 dated 2/20/23 revealed he was cognitively intact with no behaviors or rejection of care. Resident #83 was receiving hemodialysis. Review of Resident #83's care plan updated on 4/5/23 revealed the resident was at risk for complications related to hemodialysis. The interventions included provide treatment to access site (chest) as ordered. Review of Resident #83's Physician orders revealed the following: Left chest peritoneal dialysis access - Monitor every shift for signs and symptoms of bleeding. every…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$174,346 in federal fines across 3 penalties.
- $17,345 — penalty dated 2025-09-02
- $139,932 — penalty dated 2024-08-07
- $17,069 — penalty dated 2024-04-10
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to ASCENT HEALTHCARE MANAGEMENT — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.2 | -1.2 vs chain |
| Health inspection | 1 of 5 | 2.5 | -1.5 vs chain |
| Staffing | 1 of 5 | 2.0 | -1.0 vs chain |
| Quality measures | 4 of 5 | 2.8 | +1.2 vs chain |
The other 5 homes this chain runs (chain average 2.2★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| FRIEDMAN, YISROEL | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2024 |
| MOYE, MATTHEW | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2025 |
| PRICE, VARONICA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2025 |
CMS files one row per role, so the 6 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 82% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $3.7M paid to related parties — landlords or management companies under common ownership — equal to about 29% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NC
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345174. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-02, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.