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August Healthcare at Wilmington

820 Wellington Avenue, Wilmington, NC 28401 · For profit - Corporation · 120 certified beds · (910) 343-0425 Medicare & Medicaid certified

Call the home — (910) 343-0425 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Jan 2023Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation CMS recorded as corrected before the inspection ended (past non-compliance)$27,378 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jan 2023
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $27,378 in federal fines (most recent 2023-11-20)
  • its payroll-based staffing rating is low (1/5)
  • about 29% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Urgent care / clinic
2421 Silver Stream Ln · (910) 251-8824 · Call to confirm hours
Pharmacy
2607 Carolina Beach Rd · (910) 791-7658 · Call to confirm hours
Grocery
800 Shipyard Blvd · (910) 791-5858 · Call to confirm hours
Park
Lakeside Park Wilmington North Carolina · Typically dawn to dusk
Place of worship
712 Wellington Ave · (910) 708-6644

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased14.3%15.6%15.4%typical
Long-stay residents who lose too much weight8.3%7.2%5.4%worse
Long-stay residents with a catheter left in their bladder2.1%0.7%0.9%worse
Long-stay residents with a urinary tract infection4.5%2.3%2.0%worse
Long-stay residents with depressive symptoms10.6%5.9%6.5%worse
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.7%3.5%3.3%worse
Long-stay residents whose ability to walk worsened27.2%18.3%16.1%worse
Long-stay residents on antianxiety or hypnotic medication15.4%21.3%18.9%better
Long-stay residents given the seasonal flu vaccine77.5%94.1%95.3%worse
Long-stay residents with pressure ulcers5.7%5.5%4.7%worse
Long-stay residents with worsening bladder/bowel control20.8%20.7%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table17.5%14.0%17.1%typical
Short-stay residents who newly got an antipsychotic medication1.5%1.4%1.4%typical
Short-stay residents given the seasonal flu vaccine22.1%78.1%79.4%worse
Short-stay residents rehospitalized after admission22.1%22.9%22.6%typical
Short-stay residents with an outpatient ER visit19.3%12.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.481.781.67better
Long-stay outpatient ER visits per 1,000 resident days2.251.801.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

49.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 92 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

49.9%U.S. median 51.5%
Got home and stayed home
9.4%U.S. median 10.7%
Went back to hospital
69.8%U.S. median 56.6%
Met the expected recovery
0.19U.S. median 0.31
Therapy hours / resident / day
0.10hours / resident / day
Physical therapy
0.06hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 69.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 53 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.19 therapist hours per resident per day in 2026Q1 — more than 20% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF49.9%CMS range 39.3–61.451.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.4%CMS range 6.1–14.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge69.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge56.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge54.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified96.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge94.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.1%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.1%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.1%CMS range 4.7–14.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.321.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.39
RN hours/ resident / day
0.68
LPN hours/ resident / day
1.76
Aide hours/ resident / day
2.83
Total nurse hours/ resident / day
0.26
RN hoursweekends
52.3%
Total nursing turnover
46.2%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 105.8 residents a day — about 88% occupied, or roughly 14 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.83 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.76 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.44 hrs/resident/day on weekends vs 2.99 on weekdays — 19% thinner on weekends. RN hours go from 0.45 to 0.26 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 52% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

5
deficiencies at the latest standard inspection (2025-05-15)
12
at the previous standard inspection (2024-05-02)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

35 citations, most serious first. The 11 most serious are shown; the remaining 24 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2023-11-20 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff, Physician Assistant, Physician, Emergency Medical Service Responder, Adult Day Care staff nurse, and Pharmacist Consultant interviews, the facility failed to prevent a significant medication error when Medication Aide #1 administered Resident #1 medications prescribed to Resident #3 to include Clonazepam (a medication to treat anxiety classified as benzodiazepine) 1 milligram (mg) and Buprenorphine HCI-Naloxone (a medication to treat opioid addiction) 8mg/2 mg causing Resident #1 to become unresponsive. Resident #1 required 2 doses of Narcan (medication given to reverse opioid overdose) administered by Emergency Medical Services and was sent to the emergency room for further evaluation where it was determined he had a drug overdose as evidenced by the lab results testing positive for benzodiazepine and buprenorphine in Resident #1's blood stream. This deficient practice affected 1 of 4 residents reviewed for significant medication errors. Findings included: Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2025-05-15 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff and resident interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessment in the area of vision for a resident with visual impairment. This was for 1 of 32 residents reviewed for MDS accuracy (Resident #61). Findings included: Resident #61 was admitted to the facility on [DATE] with diagnosis of glaucoma. The Minimum Data Set admission assessment dated [DATE] revealed Resident #61 was cognitively intact and was coded has having adequate vision. The care area assessment (CAA) indicated a care plan should be triggered for vision. An observation of Resident #61 on 05/12/25 at 11:30 AM revealed upon entry to his room it was noted to be very bright with all overhead lights on. An interview with Resident #61 on 05/12/25 at 11:30 AM was conducted. Resident #61 stated he needed all the lights on so that he could see. He stated he was nearly blind. Resident stated he had a reaction to cancer treatment to his brain and it affected his vision. An…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews the facility failed to implement care planned interventions by not placing a fall mat at the bedside of residents with a history of a fall with major injury. This occurred for 2 of 6 residents reviewed for accidents and care plan interventions (Residents #24 and #81). Findings included: 1. Resident #24 was admitted to the facility on [DATE] with diagnoses of Alzheimer's and muscle weakness. An incident note dated 10/12/2024 at 6:21 PM indicated Resident #24 had an unwitnessed fall from his bed and was sent to the hospital for evaluation. A care plan revised on 10/14/24 revealed Resident #24 was at risk of falls due to poor safety awareness, right sided hemiplegia, and poor communication and comprehension. Interventions included fall mat at the bedside and keep the call light within reach. The hospital Discharge summary dated [DATE] revealed Resident #24 was discharged with a diagnosis of a femur fracture sustained from the fall. The Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-15 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff, family and physician interviews, the facility failed to obtain orders from a Pulmonologist for the appropriate setting for a resident's (Resident #189) Continuous Positive Airway Pressure (CPAP) machine (used as a type of ventilator with diagnoses of obstructive sleep apnea; a health condition that causes brief pauses in breathing during sleep) upon resident's admission and during the resident's stay at the facility for 8 days. This was for 1 of 1 resident reviewed that utilized a CPAP machine. Findings included: Review of the discharge summary from the hospital Resident #189 was discharged from on 11/23/24 revealed there were no orders written for Resident #189 for a CPAP machine. Resident #189 was admitted to the facility on [DATE] and discharged to the hospital on [DATE]. Diagnoses included, in part, obstructive sleep apnea (OSA). The admitting physician orders revealed there were no orders written for CPAP use. The physician orders dated 11/23/24 included: Advair discus…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-15 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observations and staff interviews, the facility failed to have a system in place to train nurses and nursing assistants (NAs) and verify their competency with infection control procedures necessary for providing care to meet residents' needs. Nurse #4 failed to follow infection control protocol by not wearing a gown and not changing gloves after touching items in the resident's environment while providing care to a peripherally inserted central catheter (PICC) line, a thin flexible tube inserted into a vein in the arm and threaded up to a larger vein in the chest close to the heart used for long term intravenous therapy. NA #2 and NA #4 failed to follow infection control protocol by repositioning a resident on Enhanced Barrier Precautions due to a feeding tube and a wound that was positive for MRSA (Methicillin Resistant Staphylococcus Aureus) without the required Personal Protective Equipment (PPE). The deficient practice was identified for 1 of 1 nurse (Nurse #4) and 2 of 2 NAs (NA #2 and NA #4) reviewed for competency. Findings included: This tag is cross…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-15 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and staff interviews the facility failed to implement the infection control policy and procedures for Enhanced Barrier Precautions (EBP) when providing direct care activities to residents. 1. Nurse # 4 provided care to a resident with a peripherally inserted central catheter (PICC) line, a thin flexible tube inserted into a vein in the arm and threaded up to a larger vein in the chest close to the heart used for long term intravenous therapy. The nurse donned gloves but no gown during the procedure and did not change gloves after obtaining items from the bedside table. 2. Nursing Assistant #2 and Nursing Assistant # 4 provided turning and repositioning for a resident on EBP due to a gastrostomy tube and a wound to the right upper chest that was positive for MRSA (methicillin resistant staphylococcus aureus) without donning gowns or gloves. This occurred for 3 of 3 staff members who were observed for infection control practices. Findings included: The facility's Guidelines for Preventing Intravenous Catheter-related Infections Policy dated April…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-02 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident and staff interviews the facility 1a) failed to repair torn floor linoleum in resident rooms (513 and 515), 1b) failed to remove the black greenish substance from the commode base caulking in resident rooms (511, 513, 515, 606, and 608), 1c) failed to repair a broken free standing clothes cabinet doors in resident rooms (510, 513, and 608), 1d) failed to repair leaking commode bases in resident rooms (506, 511, 513, 515, 608, 612, and 615), 1e) failed to replace broken or missing bathroom door threshold strip in resident rooms (500, 510, 612, 613, and 615), 1f) failed to replace broken or missing toilet paper dispensers in resident rooms (612), 1g) failed to repair resident's overhead lights that were either non-functioning, missing a light cover, or had broken light covers in rooms (515 and 601), 1h) failed to replace broken window blinds in resident rooms (515, 606, and 608); and 2a) failed to eliminate a strong urine and feces odor noted on the 500 and strong urine odor on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-02 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to code the Minimum Data Set (MDS) assessments accurately in the areas of Hospice services, respiratory care, nutrition and weight loss, unnecessary medications, and communication and sensory for 5 of 35 residents whose MDS assessments were reviewed (Residents #19, #47, #35, #17 and # 1). Findings included: 1. Resident #35 was admitted to the facility on [DATE] with diagnosis which included in part vascular dementia with behaviors and dementia with agitation. Review of Resident #35's electronic health record revealed a 1/23/24 Physician Assistant progress note which indicated a problem of debility with decline and was followed by Hospice. Review of Resident #35's electronic health record revealed a Hospice progress note dated 2/1/24. Further review of Resident #35's health record revealed a Hospice Team Care Plan Hospice program note which indicated resident was admitted to Hospice services on 10/20/23 and continued to receive Hospice services.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-02 · tag F0692 — failed to prevent malnutrition and dehydration — pattern
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Registered Dietician (RD) and Physician Assistant (PA) interviews, the facility failed to 1.) obtain and record accurate weights per physician order and verify the accuracy of a resident with a significant change in weight (Resident #47), and 2.) obtain weekly weights according to the physicians order and provide nutritional supplements for a resident with weight loss (Resident #81). This occurred for 2 of 2 residents reviewed for nutrition (Resident # 47 and Resident # 81). The findings included: 1). Resident #47 was admitted to the facility on [DATE] with medical diagnosis stroke, diabetes, and dysphagia (swallowing difficulty). Review of Resident #47's electronic health record revealed a 3/10/23 physician order for Osmolite 1.5 100 cubic centimeters (cc's) per hour for 13 hours daily related to moderate protein calorie malnutrition and dysphagia. The order was discontinued on 3/10/24. The following weights were recorded in Resident #47's electronic medical record: 1/2/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-02 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff and Physician Assistant interviews the facility failed to discontinue an order for the antibiotic Clindamycin and an opioid medication Oxycodone. This resulted in the resident receiving 16 additional doses of the Clindamycin and 15 additional doses of the Oxycodone. This occurred for 1 of 5 residents reviewed for unnecessary medications (Resident #401). Findings included. Resident #401 was admitted to the facility on [DATE] with diagnoses that included cellulitis of the left lower limb and history of opioid dependence. The hospital Discharge summary dated [DATE] included orders for Resident #401 for Clindamycin 150 milligrams (mg) take 3 capsules (450 mg) by mouth every 8 hours for 4 days. The hospital Discharge summary dated [DATE] included orders for Oxycodone 5 mgs immediate release. Take one tablet by mouth every 4 hours as needed for pain for up to 5 days. Review of the Medication Administration Record (MAR) dated April 2024 for Resident #401 revealed Clindamycin…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-02 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff, Pharmacy Consultant, and the Physician Assistant interviews the facility failed to: 1a) administer an as needed antihypertensive medication as prescribed by the physician for blood pressure greater than 160 millimeters of mercury (mm Hg) resulting in 2 missed doses (Resident #3), and 1b) failed to check a blood pressure prior to administering an antihypertensive medication with parameters to hold the medication if systolic (the top number of a blood pressure reading that measures the pressure in the arteries when the heart beats) blood pressure was less than 100 (Resident #3), and 2) failed to check a resident's blood pressure prior to administering a scheduled nitrate medication used to treat angina (chest pain) with parameters to hold the medication if systolic blood pressure was less than 100 (Resident #10), and 3.) administer the full course of the oral antibiotic Ciprofloxacin prescribed for treatment of a urinary tract infection according to the Physicians order (Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 24 citations
  • Potential for harm · E2024-05-02 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to air dry kitchenware before stacking them in storage and failed to ensure refrigerated meat items stored for use in the reach-in refrigerator for resident sandwiches were dated and sealed. These practices had the potential to affect food quality. Findings included: 1. During initial tour of the kitchen, beginning at 10:30 AM on 04/29/24, 8 of 8 wet tray pans were noted to be stacked on top of one another on a storage rack for use. At 10:30 AM on 04/29/24, the Dietary Manager (DM) stated that several times prior to the survey the dietary staff had been in-serviced on making sure all kitchenware was air dried before stacking it in storage. She reported that stacking pieces of wet kitchenware of top of one another in storage promoted the growth of bacteria which could make residents sick. 2. An observation on 04/29/24 at 10:40 AM of the kitchen's reach in refrigerator, with the DM revealed one bag of 16 ounce sliced sandwich ham, not sealed, or dated and open to air. The DM was unable to explain why food stored in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-02 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and resident, Physician, Physician Assistant, and staff interviews, the facility's Quality Assurance and Performance Improvement Program (QAPI) failed to maintain implemented procedures and monitor interventions that the committee put into place following the recertification and complaint investigation surveys of 11/19/21 and 1/20/23 and the complaint investigation surveys of 4/21/22, 11/8/22, and 11/20/23. This was for 6 recited deficiencies on the current recertification and complaint investigation survey of 5/2/24 in the areas of: safe, clean, comfortable, and homelike environment (584), resident assessments (F641), bowel/bladder incontinence, catheter care, urinary tract infections (F690), posting of accurate nurse staffing information (F732), medication error rate of 5% or more (759), and significant medication errors (760). The continued failure during two or more surveys of record shows a pattern of the facility's inability to sustain an effective Quality Assurance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-02 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews, the facility failed to use a clean washcloth and clean water to provide catheter care for 1 of 1 resident reviewed for an indwelling urinary catheter (Resident #61). Findings included: Resident #61 was admitted to the facility on [DATE] with diagnoses which included: Sacral ulcer stage-4, osteomyelitis of sacral area, urinary tract infection, and had an indwelling urinary catheter. A review of Resident #61's hospital discharge orders dated 01/02/24 included: Continue indwelling urinary catheter on discharge to assist stage-3 or 4 sacral and perineal wound healing in the incontinent patient. A review of Resident #61's most recent care plan dated 04/09/24 revealed: Resident #61 required staff assistance with activities for daily living related to history of ulcers and had an indwelling urinary catheter related to wound healing stage-4 wound. A review of Resident #61's most recent Minimum Data Set, dated [DATE] indicated resident #61 was cognitively intact…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-02 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and staff interviews, the facility failed to store the plastic plunger and plastic syringe used for the administration of water and medications separated resulting in the potential for bacterial growth for 1 of 2 residents (Resident #47) reviewed for feeding tube. Findings included: Resident #47 was admitted to the facility on [DATE] with medical diagnosis which included stroke and dysphagia (swallowing difficulty). Review of Resident #47's 4/5/24 annual Minimum Data Set assessment revealed the resident had severe cognitive impairment. The resident was coded as having had a feeding tube and received 51% or more of her total calories through a feeding tube. In addition, the resident was coded as received 501 cubic centimeters (cc) or more of fluid intake through a feeding tube. An observation was conducted of Resident #47's feeding equipment on 4/29/24 at 2:48 PM. The observation revealed a syringe stored with the plunger inside the syringe in a clear plastic bag hanging on an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-02 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and staff interviews the facility failed to maintain a medication error rate of less than 5%. There were 3 medication errors observed out of 25 opportunities which resulted in a medication error rate of 12%. This occurred for 2 of 3 residents reviewed during a medication pass observation. (Resident #401, #84). Findings included. a.).During a medication pass observation on 05/01/24 at 10:00 AM with Medication Aide #1 revealed Resident #401 was administered Oxycodone 5 milligrams (mg) for pain. Resident #401 was also administered Clindamycin (antibiotic) 150 mgs for infection. During the medication reconciliation on 05/01/24 of Resident #401's medications revealed a physicians order dated 04/22/24 for Oxycodone (opioid pain medication) 5 mgs give one tablet by mouth every 4 hours as needed for pain for 5 days. This order should have been discontinued on 04/27/24 but remained on the Medication Administration Record (MAR) and was administered to Resident #401 during the observation. During the medication reconciliation on 05/01/24 of Resident #401's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-20 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews the facility failed to record an open date on insulin pens, failed to discard an expired insulin pen and inhalers and to refrigerate an unopened insulin, and failed to store medications safely when a medication cup filled with an over the counter stock medication was stored on the top shelf of the medication cart and multiple loose pills were noted in 4 of 4 medications cart observed for medication storage for the 400, 500, 300, and 100/200 hall medications carts. Findings included: a. An observation of the 400 hall medication cart with Nurse #6 on 11/06/23 at 1:18 PM revealed a medication cup filled with 6 clear yellow fluid filled capsules and 2 white tablets were noted to be in the top drawer. Additionally, an Advair inhaling dispenser was noted to be expired. The open date on the inhaler was 10/03/23 with an expiration date of 11/02/23. Further observations of the mediation cart revealed there were several unidentified loose pills on the bottom drawers of the medication carts. An interview with Nurse #6 on 11/06/23 at 1:18 PM revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-20 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews, the facility's Quality Assurance and Performance Improvement Program (QAPI) failed to maintain implemented procedures and monitor interventions that the committee put into place following a complaint investigation on [DATE] and a recertification, follow up, and complaint investigation on [DATE]. This was for 2 deficiencies that were originally cited in the areas of significant medication errors and medication storage and were subsequently recited on the current complaint investigation on [DATE]. The continued failure during 3 surveys of record shows a pattern of the facility's inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross referenced to: F760: Based on observations, record review, staff, Physician Assistant, Physician, Emergency Medical Service Responder, Adult Day Care staff nurse, and Pharmacist Consultant interviews, the facility failed to prevent a significant medication error when Medication Aide #1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-01-20 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interviews the facility failed to have a registered nurse (RN) scheduled for 8 consecutive hours a day for 2 of 92 days (09/02/22 and 09/12/22) reviewed for nurse staffing. This deficient practice had the potential to affect all facility residents. Findings Included: Review of the facility's computerized payroll data from 07/01/22 through 09/30/22 revealed there was no registered nurse (RN) in the building on 9/2/22 and 9/12/22. An interview was conducted with the Nursing Scheduler on 1/10/23 at 2:10 PM. The Nursing Scheduler stated that she was put in charge of scheduling after the former Director of Nursing (DON) left in October 2022. She further stated that she was aware the facility had not had a Registered Nurse in the building for 8 consecutive hours a day every day, but she was unable to recall which days. The Nursing Scheduler indicated that the facility's nursing staffing was provided by 80% agency staff. An interview was conducted with the Administrator and the Regional [NAME] President of Operations on 1/12/23 at 4:15 PM. The Administrator…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-01-20 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on staff interviews the facility failed to establish a water management program for Legionella and other opportunistic waterborne pathogens. This had the potential to affect all facility residents. The findings included: In an interview with the Administrator on 01/11/23 at 10:40 AM he stated the facility did not have a water management program for Legionella or other waterborne pathogens. In an interview with the Maintenance Director on 01/11/23 at 1:30 PM he stated the facility did not have a water management program for Legionella or other opportunistic waterborne pathogens but the new company who bought the facility was sending in an outside contractor who would routinely check the water for Legionella and other pathogens. He provided a copy of the new owner ' s policy titled, Legionella/Water-Borne Pathogen Management Program, dated 11/01/22. He concluded he would not be involved in the process.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-20 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff interviews, and Physician interviews, the facility failed to notify the Physician of an allegation of resident abuse (Resident #44) and failed to notify the Physician for missed doses of medications (Resident #22 and Resident #14) for 3 of 3 residents observed for notification of change. Findings included: 1. Resident #44 was admitted to the facility on [DATE] with diagnoses that included bipolar disorder, anxiety, and dysphagia. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #44 was cognitively intact with verbal and physical behaviors. The MDS also indicated the resident was ambulatory. The initial 24-hour report alleged resident to staff altercation was faxed to the Health Care Personnel Registry the facility indicating resident abuse between Resident #44 and Nurse Aide (NA) #5 on 11/24/22 at approximately 9:15 PM. The 5-day investigation report by the previous Administrator revealed this investigation did not include any mention…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-20 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews the facility failed to: 1a) failed to repair torn floor linoleum in 3 of 13 resident rooms (508, 600, and 603), 1b) failed to remove the black greenish substance from the commode base caulking in 4 of 13 resident rooms (506, 508, 510, and 615), 1c) failed to ensure the ceilings were free from damaged drywall in 2 of 4 shower rooms (500 and 600 halls), 1d) failed to repair a broken wall cabinet door in 1 of 13 resident rooms (502), 1e) failed to replace rough, worn, splintered hand-rails on the 500 and 600 halls, 1f) failed to repair leaking commode bases in 4 of 13 resident rooms (506, 508, 510, and 612). 1g) failed to repair drywall wall damage in 3 of 13 resident rooms (501, 508, and 615), 1h) failed to replace broken or missing floor tile in 8 of 13 resident rooms (502, 508, 600, 609, 610, 612, 614, and 615), and 1i) failed to replace broken window blinds in 2 of 13 resident rooms (600 and 613). Findings included: 1a. An observation on 01/10/23 at 2:20 PM revealed torn floor linoleum in 3 of 13 resident rooms (508, 600, and 603). 1b. An…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-20 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff interviews, Pharmacy Supervisor, Nurse Practitioner and Physician Assistant interviews, the facility failed to follow up on medications that were not available from the pharmacy and failed to follow the pharmacy process for ordering and receiving medications for 2 of 2 residents (Resident #22 and #14). Findings included: 1. Resident #22 was admitted to the facility on [DATE]. Diagnoses included schizoaffective disorder, bipolar disorder, high blood pressure, allergies, and gastroesophageal reflux disease (GERD). A review of the physician orders revealed on 08/22/18 an order for Prilosec (Omeprazole) 20 milligrams (mg) one capsule by mouth one time a day for GERD, an order written on 06/11/20 for Valproic Acid Solution 250 mg per 5 milliliters (ml) give 625 mg by mouth two times daily for schizoaffective disorder, and an order written on 06/22/21 for Cetirizine 10 mg by mouth one time daily for allergies. The Minimum Data Set (MDS) quarterly assessment dated [DATE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-20 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff interviews, Pharmacy Supervisor, Pharmacy Consultant, Nurse Practitioner and Physician Assistant interviews, the facility failed to administer 14 doses of Valproic Acid Solution for 1 of 2 residents observed for significant medication errors (Resident #22). Findings included: Resident #22 was admitted to the facility on [DATE]. Diagnoses included schizoaffective disorder and bipolar disorder. A review of the physician orders revealed an order was written on 06/11/20 for Valproic Acid Solution 250 mg per 5 milliliters (ml) give 625 mg by mouth two times daily for schizoaffective disorder. The Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #22 was moderately cognitively impaired, demonstrated no behaviors, and received 7 days of an antipsychotic medication during this look back period. The Medication Administration Record (MAR) review for Resident #22 revealed: On 01/02/23, 01/03/23, 01/04/23, 01/05/23, 01/06/23, 01/08/23, 01/09/23, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-20 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, the facility's Quality Assurance & Performance Improvement Program (QAPI) failed to maintain implemented procedures and monitor interventions that the committee put into place following a recertification and complaint investigation on 11/19/21 and complaint investigations on 04/21/22 and 11/08/22. This was for 4 deficiencies that were originally cited in the areas of safe, homelike environment, accurate coding of the minimum data set assessments, significant medication errors and medication storage and were subsequently recited on the current recertification, complaint and follow up survey of 01/20/23. The continued failure during 4 surveys of record shows a pattern of the facility's inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross referenced to: F584: Based on observations and staff interviews the facility failed to: 1a) repair torn floor linoleum in 3 of 13 resident rooms (508, 600, and 603), 1b) failed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-20 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff, resident, and police detective interview, the facility failed to protect a Resident's right to be free from physical abuse for 1 of 2 residents reviewed for abuse (Resident #44). Findings included: Resident #44 was admitted to the facility on [DATE] with diagnoses that included bipolar disorder, anxiety, dysphagia, gastrostomy, vocal cord cancer with old trach site. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #44 was cognitively intact with verbal and physical behaviors. The MDS also indicated the resident was ambulatory, required enteral tube feeding due to dysphagia and eating nothing by mouth (NPO). Resident #44 's care plan dated 11/14/22 revealed resident had an Activities for Daily Living (ADL) self-care performance deficit relate to dementia. Resident had a behavior problem related to going into resident's rooms and taking things that did not belong to her from other rooms/nursing stations. Resident was resistive to tube feeding related to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and staff interviews, the facility failed to provide supervision to prevent accidents by allowing a resident who was identified by the facility as a supervised smoker (Resident #67) and a resident who was assessed as not a current smoker (Resident #43) to smoke cigarettes without staff supervision for 2 of 5 residents observed smoking cigarettes in the designated smoking area. Findings included: Review of the facility policy, Smoking Policy (Revised 11/2/2022), documented: August Healthcare has chosen to be a smoke free building. However, smokers will be allowed to smoke outside the building at the designated smoking area, under the supervision of an assigned staff monitor. a. Resident #67 was admitted to the facility on [DATE] with diagnoses that included dementia, adult failure to thrive, encephalopathy, altered mental status, age related physical debility, and tobacco use. Review of a quarterly MDS assessment dated [DATE] documented Resident #67 had intact cognition. He had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-20 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, Pharmacist Consultant, Physician and Physician Assistant interviews the facility failed to act upon the Pharmacist's recommendation from the monthly Consultant Pharmacist Medication Regimen Review for 1 of 5 residents (Resident #24) observed for unnecessary medications. Findings included: Resident #24 was admitted to the facility on [DATE]. Diagnoses included major depressive disorder, bipolar disorder, and anxiety disorder. A physician's order was written on 11/02/22 for Clonazepam (medication to treat anxiety) 0.5 milligrams. Give one tablet by mouth every 12 hours as needed for anxiety. The order did not include a 14-day limited duration which would have a stop date of 11/16/22. This order was in place until 01/11/23. The Minimum Data Set 5-day admission assessment dated [DATE] revealed Resident #24 was cognitively intact, demonstrated no behaviors and received 6 days of an antidepressant and 5 days of opioids (narcotic pain medication). She was not coded as receiving…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-20 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, Nurse Practitioner and Pharmacist Consultant interviews the facility failed to ensure an as needed (PRN) psychotropic medication (medications used to manage behaviors and psychiatric symptoms) was limited to 14 days or document the continued use with a rationale and duration for 1 of 5 residents (Resident #24) reviewed for unnecessary medications. Findings included: Resident #24 was admitted to the facility on [DATE]. Diagnoses included major depressive disorder, bipolar disorder, and anxiety disorder. A physician's order was written on 11/02/22 for Clonazepam (medication to treat anxiety) 0.5 milligrams. Give one tablet by mouth every 12 hours as needed for anxiety. The order did not include a 14-day limited duration which would have a stop date of 11/16/22. This order was in place until 01/11/23. The Minimum Data Set 5-day admission assessment dated [DATE] revealed Resident #24 was cognitively intact, demonstrated no behaviors and received 6 days of an antidepressant…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-20 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews the facility failed to maintain a medication error rate of less than 5% as evidenced by 3 medication errors out of 27 opportunities resulting in a medication error rate of 10.71% for 2 of 4 residents (Resident #14 and Resident #24) observed for medication administration. Findings included: 1) Resident #24 was admitted to the facility on [DATE]. Diagnoses included hypertensive (high blood pressure) chronic kidney disease. The Minimum Data Set 5-day admission assessment dated [DATE] revealed Resident #24 was cognitively intact. Physician orders written on 11/06/22 revealed an order for Carvedilol 12.5 milligrams (mg) give one tablet by mouth twice daily for high blood pressure and an order for Amlodipine Besylate 5 mg give one tablet by mouth daily for high blood pressure. No blood pressure or pulse parameters were written as part of the physicians' orders to indicate blood pressure medications should be held. The Medication Administration Record (MAR) for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-20 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews the facility failed to keep unattended medications stored in a locked medication cart for 1 of 3 medication carts observed (500 hall medication cart) during a medication pass. Findings included: During a medication administration observation on 01/11/23 at 9:20 AM with Medication Aide (MA) #4 on the 500 hall, MA #4 was observed dispensing her medications into a medication cup and bringing them to the resident without first locking her cart. MA #4 had the medication cart facing a resident's room. Several staff were observed in the hallway at this time including two residents in their wheelchairs propelling by the cart. An interview was conducted with MA #4 on 01/11/23 at 9:22 AM. The MA stated she was rushing to finish her medication pass and she should have made sure the medication cart was secured before she walked away from it. A second medication administration observation on 01/11/23 at 9:30 AM with MA #4 on the 500 hall was conducted. During the observation, MA #4 had the medication cart facing the resident's room. She was unable to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2024-05-02 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to post accurate nurse staffing information for 18 of 106 days reviewed (October 1, 2023 through April 30, 2024) and failed to complete a Daily Staffing Form on one day (12/25/23) for staffing. Findings included: A review of the nursing staff posting (report of nursing staff directly responsible for resident care) from 10/01/23 through 04/30/24 was conducted. The staff posting included the day shift 7:00 AM - 3:00 PM, the evening shift 3:00 PM - 11:00 PM and the night shift 11:00 PM - 7:00 AM. Each shift listed the category for Registered Nurses (RNs), Licensed Practical Nurses (LPNs) and Certified Nurses (CNAs), the census (# of residents in the facility) actual hours worked, and a column for staffing totals. A review of the actual working assignment sheets compared to the daily staff posting sheets from 10/01/23 through 04/30/24 revealed 18 of the staff posting sheets were noted to have discrepancies of actual nursing staff that were physically…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has plan of correction
  • No harm found · B2024-05-02 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to provide written notification of discharge or transfer to the resident and their Responsible Party (RP) of the reason for discharge to the hospital for 1 of 1 sampled resident (Resident #102) reviewed for hospitalization. Findings included: Resident #102 was admitted to the facility on [DATE]. The admission Minimum Data Set, dated [DATE] revealed Resident #102 was cognitively intact. Review of Resident #102's medical record revealed she was transferred to the hospital on [DATE]. No written notice of discharge was documented to have been provided to the resident or her Responsible Party (RP). An interview was conducted on 05/01/24 at 8:30 AM with Social Worker #1. The Social Worker stated she was not aware that a written notification of discharge needed to be provided in writing to the resident and RP and was never directed to do so. An interview was conducted on 05/02/24 at 7:55 AM with the Administrator. The Administrator stated that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • No harm found · Ccited before2023-01-20 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview the facility failed to: 1) post complete and accurate nurse staffing data for 1 of 5 days during the survey (01/09/23); 2) utilize and post daily staffing forms for 63 days of 73 days (11/01/22-01/02/23 ; and 3) failed to save the daily staffing forms for the regulatory timeframe of 18 months for 6 of 18 months reviewed for staffing (08/22, 09/22, 10/22, 11/22, 12/22, 01/23). The findings included: 1. Review of the facility daily nurse staffing forms for the week of the survey 01/09/23 -01/13/23 revealed there were no registered nurse (RN) hours listed on the daily staffing form for 01/09/23. An interview was conducted with the Nursing Scheduler on 01/12/23 at 3:00 P.M. The Nursing Scheduler stated there were no hours listed in the registered nurse (RN) column on the daily staffing form on 01/09/23 because there was not an RN working on the unit that day but there were RNs in the building such as the Director of Nursing (DON), Assistant Director of Nursing (ADON), Staff Development Coordinator (SDC) and the Minimum Data Set (MDS) Nurse. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2023-01-20 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to accurately code the Minimum Data Set (MDS) assessments for medications recieved (Resident #24) and for falls (Resident #35) for 2 of 33 residents reviewed. Findings included: 1. Resident #24 was admitted to the facility on [DATE]. Diagnoses included major depressive disorder, bipolar disorder, and anxiety disorder. The MDS admission assessment dated [DATE] revealed Resident #24 was cognitively intact and was not noted as receiving any antianxiety medications during this review period. A physician's order was written on 11/02/22 for Clonazepam (medication to treat anxiety) 0.5 milligrams. Give one tablet by mouth every 12 hours as needed for anxiety. A review of the Medication Administration Record for November 2022 revealed Resident #24 received 8 doses of Clonazepam from 11/02/22 through 11/07/22. An interview with MDS Nurse #1 on 01/13/23 at 4:10 PM revealed she overlooked that Resident #24 had an order for Clonazepam, and she had received 8…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$27,378 in federal fines across 1 penalty.

  • $27,378 — penalty dated 2023-11-20

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to AUGUST HEALTHCARE — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.0-1.0 vs chain
Health inspection 3 of 53.3-0.3 vs chain
Staffing 1 of 52.2-1.2 vs chain
Quality measures 3 of 53.3-0.3 vs chain
The other 5 homes this chain runs (chain average 3.0★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
COHEN, ITAMARIndividualINDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROLsince 01/01/2025
CROSS RIVER BANKOrganization5% OR GREATER MORTGAGE INTERESTsince 01/01/2025
LOCUST POINT PRIVATE CREDIT FUND III LPOrganization5% OR GREATER MORTGAGE INTERESTsince 01/01/2025
AUGUSTNC HOLDCO LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 01/01/2025
GRIGGS, DEBRAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
RUDYK, MARYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
HYMAN, RACHELIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 05/27/2025
HYMAN, SIMCHAIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 06/16/2025
SCHONFELD, AKIVAIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 05/19/2025
ZANZIPER, NATALIEIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 05/27/2025
AUGUST NC5 PROPCO HOLDCO II LLCOrganizationADP OF THE SNFsince 01/01/2025
HC FAMILY TRUSTOrganizationADP OF THE SNFsince 01/01/2025
JJH FAMILY REVOCABLE TRUSTOrganizationADP OF THE SNFsince 01/01/2025
NC SNF PROPCO HOLDINGS II LLCOrganizationADP OF THE SNFsince 01/01/2025
WILMINGTON PROPCO LLCOrganizationADP OF THE SNFsince 01/01/2025
ZANZIPER FAMILY TRUSTOrganizationADP OF THE SNFsince 01/01/2025
ZANZIPER, NAFTALIIndividualADP OF THE SNFsince 01/01/2025

CMS files one row per role, so the 20 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.7M
Net patient revenuemost recent cost report
-9.2%
Operating marginrevenue minus expenses
$3.7M
Related-party expense29% of expenses
Who pays — share of resident-days
Medicaid 72%Medicare 7%Other / private 20%

About 72% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $3.7M paid to related parties — landlords or management companies under common ownership — equal to about 29% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$388per resident / day
operating cost
$11,809per month
≈ monthly operating cost
$356per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NC

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.

Typical monthly cost in North Carolina
$9,733/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)
$6,496/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345236. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-15, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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