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Safire Rehabilitation Of Northtowns, L L C

2799 Sheridan Drive, Tonawanda, NY 14150 · For profit - Limited Liability company · 100 certified beds · (716) 837-4466 Medicare & Medicaid certified

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Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0607, F0609, F0610) — most recent Feb 20261 immediate-jeopardy citation
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • about 26% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★★ 5/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1751 Sheridan Dr · (716) 541-0234 · Call to confirm hours
Pharmacy
Walgreens0.3 mi
2601 Sheridan Dr · (716) 835-3348 · Call to confirm hours
Grocery
2929 Sheridan Dr · (716) 831-1336 · Call to confirm hours
Park
Curtis Playground, 45 Carpenter Ave · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased12.1%14.1%15.4%better
Long-stay residents who lose too much weight4.5%5.8%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.5%0.9%better
Long-stay residents with a urinary tract infection0.0%1.3%2.0%better
Long-stay residents with depressive symptoms84.9%19.5%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.2%0.1%better
Long-stay residents with falls causing major injury2.7%3.1%3.3%better
Long-stay residents whose ability to walk worsened10.0%12.5%16.1%better
Long-stay residents on antianxiety or hypnotic medication15.0%13.2%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%95.3%95.3%typical
Long-stay residents with pressure ulcers6.4%6.5%4.7%worse
Long-stay residents with worsening bladder/bowel control14.7%19.5%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table13.8%13.7%17.1%better
Short-stay residents who newly got an antipsychotic medication0.9%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine100.0%78.8%79.4%better
Short-stay residents rehospitalized after admission18.9%20.6%22.6%better
Short-stay residents with an outpatient ER visit14.0%9.6%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.671.701.67typical
Long-stay outpatient ER visits per 1,000 resident days0.981.361.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

43.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 52 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

43.0%U.S. median 51.5%
Got home and stayed home
10.0%U.S. median 10.7%
Went back to hospital
66.0%U.S. median 56.6%
Met the expected recovery
0.25U.S. median 0.31
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.12hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 66.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 53 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.25 therapist hours per resident per day in 2026Q1 — more than 34% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF43.0%CMS range 31.1–57.851.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.0%CMS range 6.2–13.910.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge66.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge47.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge67.9%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay2.4%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened6.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.5%CMS range 3.5–10.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.401.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.63
RN hours/ resident / day
1.02
LPN hours/ resident / day
2.15
Aide hours/ resident / day
3.79
Total nurse hours/ resident / day
0.31
RN hoursweekends
39.2%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 100 beds and averages 91.8 residents a day — about 92% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.79 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.63 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.15 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.20 hrs/resident/day on weekends vs 4.03 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 0.76 to 0.31 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 39% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

16
deficiencies at the latest standard inspection (2025-03-28)
8
at the previous standard inspection (2023-09-18)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 11 most serious are shown; the remaining 26 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2026-07-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview during survey, the facility failed to ensure that a resident received adequate supervision and assistive devices to prevent accidents/hazards for two (Resident #1 and Resident #2) of five residents reviewed for accidents. a.) Specifically, on 06/04/2026 Resident #1 who was severely cognitively impaired, wore a wander alert device due to being at high risk for elopement, exited the facility undetected through doors that were not secured by the wander alert system. Resident #1 was located 12 hours later approximately three miles away by local police. This resulted in no actual harm that was Immediate Jeopardy and Substandard Quality of Care with the likelihood of serious harm, serious impairment, serious injury or death to Resident #1's health and safety. b.) On 06/29/2026, Resident #2's wander alert device failed to alarm when tested.The findings include: The facility policy and procedure titled Missing Resident/Elopement Policy and Procedure Statement Prevention…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · E2026-07-02 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review during survey, the facility was not administered in a manner that enables it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. The facility administration failed to ensure a safe environment for cognitively impaired residents who wander and/or are at risk for elopement. a.) Specifically, Resident #1 was located 12 hours later approximately three miles away by local police on 06/04/2026. b.) On 06/29/2026, Resident #2's wander alert device failed to alarm when tested and the facility had no policy, current manufacturers guidance or system that monitored the functionality of the wander alert bracelets weekly per the manufacturers' recommendations. This has the potential to affect seven residents identified as at risk of unsafe wandering and at risk of elopement.The findings include: The facility policy and procedure titled Missing Resident/Elopement Policy and Procedure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2026-02-26 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review conducted during the survey, the facility did not ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source, were reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation did not involve abuse and do not result in serious bodily injury, to the State Survey Agency for one (1) (Resident #4) of three (3) residents reviewed. Specifically, the Administrator was notified of an injury of unknown origin to Resident #4's left hand and it was not reported to the State Agency as required. The finding is:The policy titled Abuse Reporting revised 10/24/22, documented all alleged suspected violations of abuse are required to be promptly reported to appropriate state agencies. Federal Regulation requires the reporting of all alleged violations involving abuse, neglect, exploitation or mistreatment,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-26 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews and record review conducted during a survey, the facility did not ensure that menus were followed and prepared to meet resident choices and nutritional needs in accordance with established national guidelines for one (1) of one (1) kitchen. Specifically, on 02/25/2026 the kitchen did not prepare an adequate amount of the posted lunch meal to serve all residents. Additionally, during meal observation residents did not receive food/beverage items that were listed on their meal tickets. This involved Residents #2, #5, #6, and #7. The findings are:The policy titled Food and Nutrition Services dated 11/02/2017, documented that each resident is provided with a nourishing, palatable, well-balanced diet that meets their daily nutritional and special dietary needs, taking into consideration the preferences of each resident. Reasonable efforts will be made to accommodate resident choices and preferences. Food and nutrition services staff will inspect food trays to ensure that the correct meal is provided to each resident.The policy titled Tray Identification…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-28 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during a Standard survey completed 3/28/25 the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety for one of one main Kitchen and three (Unit 1, Unit 2, and Unit 3) of three Nourishment Kitchens. Specifically, the main Kitchen had issues with opened undated, outdated, and/ or unlabeled foods. The floors throughout the Kitchen and dry storage room had copious amounts of debris under the equipment, storage racks, and the floors had areas of dark black buildup. The equipment was dirty and sticky. The steam table was being held up by a canned good in one corner. Hoods and pipes along the ceiling had a thick layer of dust and grease buildup. Paint on the ceiling was peeling in areas and the ceiling had a buildup of multiple dark dirty spots. [NAME] restraints were not being worn during prepping and serving of food. In addition, the Nourishment Kitchens refrigerators had undated and/or unlabeled food. Refrigerators were dirty and had debris, dried, and/…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-03-28 · tag F0836 — widespread
    Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review conducted during a Complaint investigation (#NY00348183, #NY00338640) during a Standard survey completed on 3/28/2025, the facility did not operate and provide services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards and principles that apply to professionals providing services in such a facility. Specifically, the facility did not have sufficient nurse staffing on a 24-hour basis to adequately care for residents' needs 15 out of 30 days and falling below the State average daily staffing hours per resident per day. The finding is: Refer to F 658 Refer to F 677 Refer to F 561 The policy and procedure titled Nursing Department Staffing dated 2/17/2021 documented the facility provides adequate staffing to meet needed care and services for their resident population. The ACTS Complaint/Incident Investigation Report #NY00338640 dated 4/21/2024 documented the facility was consistently short staffed on the weekends. The ACTS Complaint/Incident Investigation Report…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-03-28 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review conducted during the Standard survey completed on 3/28/25, the facility did not ensure a Quality Assurance and Performance Improvement program (QAPI) developed, implemented, monitored, maintained effective systems, and used feedback to develop an appropriate plan of action to correct identified deficiencies and regularly reviewed, analyzed, and acted on available data to make improvements. Specifically, the facility did not maintain effective systems to maintain compliance, and there were repeated deficiencies from the previous Standard survey 9/18/23 and Compliant survey 2/22/24 in Food and Nutritional Services. In addition, there were patterned and wide spread cited deficiencies. The findings are: F 812 Food Procurement, Store/Prepare/Serve Sanitary scope and severity F 584 Environment F 836 Administration F 880 Infection Control The policy and procedure titled Quality Assessment/Quality Assurance Committee (QAA) and QAPI (Quality Assurance/Performance Improvement) revised 3/20/23, documented the facility will monitor and improve…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-03-28 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review conducted during a Complaint investigation (#NY00347069) during a Standard survey completed on 3/28/25, the facility did not maintain an infection prevention and control program to help prevent the development and transmission of communicable diseases and infections for one of one facility reviewed for infection control. Specifically, staff did not utilize enhanced barrier precautions (interventions designed to reduce transmission of multi-drug-resistant organisms including gown and glove use during high contact resident care activities) during morning care, urinary catheter (foley-a tube inserted into the bladder to drain urine) care, and wound care and staff did not remove their gloves or wash hands after incontinent care was provided and before touching clean items for Resident #19; staff did not use enhanced barrier precautions during administration of intravenous medication through a central line for Residents #396 and #399; staff did not perform hand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-28 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and record review conducted during complaint investigations (NY00348183, NY00338640, NY00335062, NY00347069) conducted during a Standard survey completed on 3/28/2025, the facility did not ensure that there were housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior for three (3) (Units 1, 2, and 3) of three (3) resident units. Specifically there were issues with dirty floors (Units 1, 2, 3); dirty window curtains in disrepair (Units 2, 3); stained privacy curtains in disrepair (Units 1, 2, 3); window blinds with missing or broken slats (Units 1, 2, 3); walls had chipped paint and spackled areas that were not sanded or painted (Units 1, 2, 3); dirty wall register covers (Units 1, 2, 3); resident's bed had missing molding around the footboard (Unit 3); soiled fall mats (Unit 2): strong urine odors in resident rooms (Units 2, 3); dirty windows (Units 2, 3); spider webs on windows and walls (Unit 3); door threshold was missing (Unit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review conducted during a Standard survey completed on 3/28/25, the facility did not ensure that each resident was treated with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident's individuality for one (1) (Resident #48) of one (1) reviewed. Specifically, Resident #48 was treated by nursing staff members in an undignified and demeaning manner. The issues involved staff grabbing and yanking the residents clothing to keep them seated; lack of staff intervention when the resident experienced agitation in a common area; transporting the resident facing backwards through the hall; inappropriate use of a staff members foot against the residents face to support their head after a fall; an inappropriate transfer from the floor causing the resident to land on their face; and providing a feeding though the percutaneous endoscopic gastrostomy (PEG) tube…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-28 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview conducted during the Standard survey completed on 3/28/25, the facility did not ensure residents had the right to choose activities, schedules, and health care consistent with their interests, assessments, and plan of care for two (2) (Resident #53 and #90) of five (5) residents reviewed for choices. Specifically, Resident #53 missed two scheduled orthopedic consult appointments and Resident #90 was not provided with showers twice a week per their preference. The findings are: The policy titled Quality of Life-Self-Determination dated 9/1/17, documented the facility respects and promotes the right of each resident to exercise his/her autonomy regarding what the resident considers to be important facets of his/her life. Each resident shall be allowed to choose activities, schedules and health care that are consistent with his/her interest, assessments and plans of care, including: bathing schedules, bathing methods and health care scheduling. The policy titled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 26 citations
  • Potential for harm · D2025-03-28 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during a Complaint investigation (#NY00365639) during a Standard survey completed on 3/28/25, the facility did not ensure the resident's right to be free from physical restraints imposed for the purposes of discipline or convenience and is not required to treat the residents' medical symptoms for one (Resident #48) of four residents reviewed. Specifically, Resident #48 was physically restrained by a staff member in bed. The finding is: The policy and procedure titled Abuse, Neglect and Exploitation of Residents with a revised date of 2/2023 documented acts of abuse against residents were absolutely prohibited. Abuse includes control of resident's behavior through corporal punishment. Unlawful restraint is intentionally or knowingly using physical or chemical restraints or medication on a care-dependent person. The policy and procedure titled Resident Rights dated 3/1/17 documented Federal and State laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to be free…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews conducted during the Standard Survey completed on 3/28/25, the facility did not provide services consistent with professional standards of quality for one (Resident #444) of 25 residents reviewed. Specifically, Resident #444 did not receive an intravenous medication as ordered by the physician and the physician was not notified of those omissions. The policy and procedure titled administering medication/treatments dated 12/1/17, documented medications shall be administered in a safe and timely manner and as prescribed including any required time frame and state regulations. If the drug is withheld or refused, the licensed nurse administering the medication will document accordingly in the electronic medical record and notify the nursing supervisor. 1. Resident #444 had diagnoses that included diabetes mellites, acute osteomyelitis (infection of the bone) of the left foot, and orthopedic aftercare. The comprehensive care plan dated 3/11/25, documented Resident #444 was alert and oriented. The care plan documented Resident #444 had an infection…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review conducted during a Complaint investigation (#NY00335062, NY00338640, and NY00347069) during the Standard survey completed on 3/28/25, the facility did not ensure that residents who were unable to carry out activities of daily living received the necessary services to maintain good grooming and personal hygiene for three (Resident #82, #19 and #79) of six residents reviewed. Specifically, Resident #82 had long fingernails with brown debris underneath them on multiple observations; Resident #19 had facial hair that they wanted removed and during morning care observation staff did not offer shaving; Resident #79 had disheveled, oily hair on multiple observations and during a morning care observation, staff did not wash their face and underarms, oral care was not provided, hair wasn't washed or combed, and they were not dressed in their personal clothing or transferred out of their bed to a chair. The findings are: The policy titled Activities of Daily Living dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during a Standard survey completed on 3/28/25, the facility did not ensure residents with pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing for one (1) (Resident #19) of three (3) residents reviewed. Specifically, staff did not follow physician orders when completing a pressure ulcer treatment. In addition, there was a delay in assessments and notification to the physician regarding a declining skin concern and newly identified pressure ulcer. The finding is: The policy and procedure titled Skin and Wound Care Policy dated 5/10/18 documented, the purpose is to facility the prevention and or treatment of impaired skin integrity, by assessing and planning care immediately upon identification of residents at risk or with existing wounds. To provide skin and wound care protocols for use in determining appropriate interventions. A pressure ulcer is defined as any lesion caused by unrelieved pressure resulting in damage to underlying tissue. Stage 2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during a Standard survey completed on 3/28/25, the facility did not ensure that each resident received adequate supervision and assistance devices to prevent accidents for one (1) (Resident #48) of five (5) reviewed for accidents. Specifically, staff did not remove Resident #48 from the common area/dining room to a lesser stimulating environment as care planned when they had increased agitation and the resident fell out of their Geri chair (specialized chair designed for elderly or disabled individuals), hitting their head on the floor; staff inappropriately transferred the resident from the floor back into their chair and the resident landed on their face. Additionally, care plan interventions were not revised after the resident fell on 3/24/25. The finding is: The policy titled Accidents and Incidents - Investigating and Reporting revised 12/10/21 documented the facility will ensure that the residents environment remains as free from accident hazards as is possible while providing adequate supervision and assistive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review conducted during the Standard survey completed on 3/28/25, the facility did not ensure that residents who had an indwelling (foley) catheter (tube inserted into the bladder to drain urine) received the appropriate care and services to manage catheters for two (Resident #13 and #19) of three residents reviewed. Specifically, infection control practices were not maintained when caring for residents with an indwelling foley catheter. Resident #13's foley catheter drainage bag (used to collect urine) was observed on the floor and Resident #19's foley catheter drainage bag was improperly emptied. Additionally, the comprehensive care plan was not developed to include the use of an indwelling foley catheter and the Minimum Data Set ( a resident assessment tool) was coded inaccurately (#13). The findings are: The policy and procedure titled Urinary Catheter Care dated 8/2022 documented use aseptic technique (a method used to prevent contamination with microorganisms)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review conducted during a Standard survey completed on 3/28/25, the facility did not ensure that the pharmacist reported irregularities to the attending physician and the facility's Medical Director, and the Director of Nursing, and that these reports were acted upon for two (Residents #25 and #75) of five residents reviewed for drug regimen reviews. Specifically, the Consultant Pharmacist did not report a gradual dose reduction for a psychotropic medication had not been attempted at least annually per the facility protocols (#25). In addition, the Consultant Pharmacist recommendations on 10/17/24 and 12/5/24 were not acted upon (#75). The findings are: The policy and procedure titled, Coordination of Consultant Pharmacist Monthly Review and Recommendations revised 11/28/2017, documented the facility will ensure that all pharmacist recommendations are coordinated with the Physician and nursing services timely and appropriate actions and follow up actions occurs to ensure each…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during the Standard survey, completed on 3/28/25, the facility did not provide or obtain dental services to meet the resident's needs for one (Resident #74) of one resident reviewed. Specifically, there was a lack of timely follow - up on dental recommendations for extractions (removal of teeth). The finding is: The policy titled Dental Services, last revised 1/26/2020, documented routine and emergency dental services were available to meet the resident's oral health services in accordance with the resident's assessment and plan of care. The Director of Nursing or their designee was responsible for notifying social services of a resident's need for dental services and coordinating appointments with Medical Records/ Unit Clerks. Social Services personnel would be responsible for assisting the resident in making dental appointments and transportation arrangements as necessary whenever an outside dentist was requested. All dental services were recorded in the resident's medical record. The Medical Records Department/ Unit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-12 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review conducted during the Onsite Post Survey Revisit #1, the facility did not ensure all menus were followed for four (Residents #1, 2, 3 and 4) of 7 residents reviewed. Specifically, residents were not served a ground consistency diet as planned. This is a continuing deficiency from the abbreviated survey completed 11/12/2024. The findings are: The policy and procedure titled, Tray Identification dated 2/17/17, documented the purpose of the policy was to assist in setting up and serving the correct food trays/diets to residents. The Food Services Manager or Supervisor will check trays for correct diets before the food carts are transported to their designated areas. Nursing staff shall check each food tray for the correct diet before serving the residents. If there is an error, the Nurse Supervisor will notify the Dietary Department Immediately by phone so that the appropriate food tray can be served. The policy and procedure titled, Therapeutic Diets dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-15 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review during the Abbreviated survey (complaint # NY00329948) completed on 2/15/24, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. Specifically, one of one kitchen had issues that included undated and outdated food, a cooked food item stored adjacent to raw meat, flies observed, no single service towels at the handwash sink, multiple soiled surfaces, missing wall tiles, and missing floor tiles. The findings are: The policy and procedure titled Food Receiving and Storage, reviewed 10/4/23, documented foods shall be received and stored in a manner that complies with safe food handling practices. All foods stored in the refrigerator will be covered, labeled, and dated. Uncooked and raw animal products will be stored separately in drip-proof containers and below fruits, vegetables, and other ready-to-eat foods. The policy and procedure titled Sanitization, reviewed 10/4/23, documented the food service area shall be maintained in a clean and sanitary manner. All…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-18 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review conducted during a Standard survey completed on 9/18/23, it was determined that the facility did not ensure maintenance of an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infection for one of one facility water management systems. Specifically, water samples that tested positive for Legionella was not reported to the New York State Department of Health (NYS DOH) and institute short-term control measures when control measures were not met. Additionally, staff that administered the facility's Potable Water Sampling and Management Plan did not notify the facility Infection Preventionist of the positive Legionella water sample results. The findings are: 1. The policy and procedure P&P titled, Legionella Water Management Program dated 12/01/2017, it documented that the purpose of the water management program is to identify areas in the water system where Legionella bacteria can grow and spread, and to reduce…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-18 · tag F0801 — pattern
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review conducted during a Standard survey completed 9/18/23, the facility did not employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service. Specifically, one of one facility reviewed for sufficient staffing did not have a full-time (working 35 or more hours a week) qualified Director of Food and Nutrition services. The finding is: Refer to F 804, F 809, and F 812 The undated policy and procedure (P&P) titled Food and Nutrition Services documented it is the policy of the facility to ensure that facility staff supports the nutritional wellbeing of the residents while respecting an individual's right to make choices about his or her diet. If a qualified dietitian or other clinically qualified nutrition professional is not employed full time, the facility must designate a person to serve as the director of food and nutrition services who for designations prior to November 28, 2016, meets the following requirements no later than 5 years after November 28, 2016, or no later than 1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-18 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during a Standard survey completed 9/18/23, the facility did not provide food and drink that were prepared by methods that conserved flavor, and appearance, were palatable and at a safe and appetizing temperature, for four (1st, 2nd, 3rd, and 4th floors) of four test trays. Specifically, food and beverages during meals were served at suboptimal temperatures and were not palatable. Residents #1, #5, #19, #34, #40, #55, #57, #77, #341, and #388 were involved. The findings are: The undated/unsigned document labeled Food and Nutrition Services documented it was the policy of the facility to ensure that staff support the nutritional wellbeing of the residents while respecting their right to make choices about their diet. In addition, it documented that the facility would provide each resident with a nourishing, palatable, well-balanced diet that met their nutritional and special dietary needs, taking into consideration the preferences of each resident. The policy and procedure (P&P) titled Food Preparation and Service dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-18 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during a Standard survey completed 9/18/23 the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. Specifically, one of one Kitchen had issues: floors throughout kitchen, walk in cooler, and dry storage room had debris build-up and/ or dark black substance along the perimeters/ corners, plexiglass in front of the steam table was soiled and cracked, outdated, undated, and/or unlabeled food items, multiple packages of bread products had a green mold like growth on them with outdated sell by date, multiple containers had small dead flies and/or black mold like spots on their lids/ sides, small metal racks and condenser in the walk-in cooler had copious amounts of thick dark black mold like build-up, walk-in cooler had a musty/ mildew smell, outside surface of reach-in cooler had a buildup of grease and food splatters, several crates/ boxes containing sherbet and ice cream were soft/ not frozen, ice build under the freezer condenser, multiple uncovered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-18 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews during the Standard Survey completed on 9/18/23, the facility did not allow residents to choose activities, schedules, and health care consistent with his or her interests, assessments, and plan of care for one (Residents #26) of 3 residents reviewed for resident choices. Specifically, residents were not provided a choice to take a tub bath because there was no working bathtub in the facility. The finding is: The policy and procedure (P&P) titled Quality of Life - Self Determination and Participation dated 9/1/17 documented the facility respects and promotes the right of each resident to exercise his or her autonomy regarding what the resident considers to be important facets of his or her life. Each resident shall be allowed to choose activities, schedules and health care that are consistent with his or her interests including personal care needs such as bathing methods. To facilitate resident choices staff shall gather information about the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-18 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review conducted during a Complaint investigation (#NY00294631) during a Standard survey completed on 9/18/23, the facility did not ensure that the resident's representative was notified immediately of a change of condition for one of three residents (Resident #12) reviewed for notification of change. Specifically, Resident #12's representative was not notified of the resident's tooth pain, loose tooth, and the loss of the tooth that required treatment. The finding is: 1. Resident #12 was admitted to the facility with diagnosis of dementia and high blood pressure. The Minimum Data Set (MDS - a resident assessment tool) dated 8/18/23 documented Resident #12 was moderately cognitively impaired, understood by others, and understands others. The MDS documented that the resident did not have any oral or mouth issues. Review of the Resident #12's dental order and progress note dated 4/17/23 documented the resident's tooth (#18 - lower left quadrant second molar tooth) was loose and the resident had refused an extraction. The dental order and progress note…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-18 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review conducted during a Standard survey completed on 9/18/23, the facility did not provide, based on the comprehensive assessment and care plan and the preferences of each resident, an ongoing program to support residents in their choice of activities, both facility-sponsored group and individual activities and independent activities, designed to meet the interests of and support the physical, mental, and psychosocial well-being of each resident, encouraging both independence and interaction in the community for one (Resident #5) of one resident reviewed for activities. Specifically, Resident #5 was not provided accommodations for activities for an individual who was visually impaired. In addition, the facility did not develop an activities comprehensive person-centered care plan for Resident #5 to accommodate special needs related to visual impairment. The finding is: The policy & procedure (P/P) titled Activity Programs revised 3/30/2020, documented that activity…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-18 · tag F0809 — failed to serve meals on a reasonable schedule — isolated
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review conducted on a Standard survey completed 9/18/23, the facility did not ensure each resident be provided at least three meals daily, at regular times comparable to normal mealtimes in the community or in accordance with resident needs, preferences, requests, and plan of care for three (Unit 1, Unit 2, and Unit 3) of three units. Specifically, resident meal trays were served up to 60 minutes after scheduled mealtimes. Residents' #1, 59, 61 and 75 were involved. The findings are: The undated policy and procedure titled Food and Nutrition Services documented it is the policy of the facility to ensure that facility staff supports the nutritional wellbeing of the residents while respecting an individual's right to make choices about his or her diet. Each resident will receive, and the facility will provide at least three meals daily at regular times comparable to normal mealtimes in the community, or in accordance with resident needs, preferences, requests, and plan of care. Review of the Facility Survey Report dated and signed 9/12/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-11-19 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review during the Standard survey completed on 11/19/21, the facility did not implement written policies and procedures for screening employees that would prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident property. Specifically, the facility did not provide documentation that verified four (Employees A, B, C, and F) of seven employees that worked in the facility and were subject to the New York State Nurse Aide Registry, had been screened through the New York State Nurse Aide Registry prior to their employment. The findings are: Per Part 415 - Nursing Homes - Minimum Standards: Nursing home shall develop and implement written policies and procedures that prohibit mistreatment, neglect or abuse of residents and misappropriation of resident property. The facility shall not employ individuals who have had a finding entered into the New York State Nurse Aide Registry concerning abuse, neglect or mistreatment of residents or misappropriation of their property. The facility's policy titled, Registry of Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-11-19 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review during the Standard survey completed on 11/19/21, the facility did not maintain all essential mechanical, electrical, and patient care equipment in safe operating condition. Specifically, a shower plumbing device and hose did not have a vacuum breaker installed to prevent backflow. Also plumbing pipes were open and uncapped. This affected three (Basement, First and Second floors) of four resident use floors. The findings are: 1a. Observation in the Second floor Beauty Shop on 11/15/21 at 8:11 PM revealed the hair washing sink had a shampoo nozzle and hose that did not have vacuum breakers installed. The shampoo nozzle had a hose attached to it that allowed the nozzle to lie flush with the interior of the sink's bowl. The length of the hose allowed the shampoo nozzle to be submerged if the sink's drain did not drain. 1b. Observation in the Second floor Shower room on 11/15/21 at 8:12 PM revealed one of the two shower stalls had a shower and shower wand that did not have vacuum breakers installed. The shower had a shower wand attached…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-11-19 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review conducted during the Standard survey completed 11/19/21, the facility did not ensure that grievances were filed on behalf of residents and thoroughly investigated. Specifically, residents voiced complaints of missing personal belongings, the facility did not file grievances on behalf of the residents and did not complete investigations into the missing personal belongings. This involves Residents #5, 18, 40, 47, 66. The findings are: The facility policy and procedure (P&P) titled Resident Council dated 4/12/19 documented the facility would act promptly upon the grievances and recommendations of such groups concerning issues of resident care and life in the facility and the facility will be able to demonstrate their response and rationale for such response. The facility P& P titled Investigation of Grievances/Concerns dated 6/2019 documented the facility was committed to fair and equal treatment of all residents and will complete a prompt thorough investigation of all grievances and/ or concerns filed with the facility. In addition, the resident,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-11-19 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review conducted during a Complaint investigation (NY00282505) during the Standard survey completed on 11/19/2021, the facility did not ensure all alleged violations involving injuries of unknown origin were reported immediately, but not later than 2 hours after the allegation is made to the State Survey Agency. Specifically, two (Residents #20, 33) of five residents reviewed for abuse bruising of unknown origin was not reported to the New York State Department of Health (NYSDOH) as required. The findings are: The facility policy and procedure (P&P) titled Abuse, Neglect and Exploitation of Residents revised 11/2021 documented once an allegation of abuse has been made, the supervisor who initially received the report must inform the Administrator/Director of Nursing as soon as possible and initiate gathering requested information. An investigation must be directed by the Administrator/ designee immediately, report to Department of Health within 2 hours of their knowledge of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-11-19 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review conducted during the Standard Survey (Complaint# NY00272002 & NY00272117) completed on 11/19/21, the facility did not have the evidence that all alleged violations of abuse were thoroughly investigated for three (Resident #9, 33, 68) of five residents reviewed. Specifically, there was a lack of thorough investigations into injuries of unknown origin (#33, 68) and resident self-reported alleged abuse (#9). The findings are: The policy and procedure titled Abuse, Neglect and Exploitation of Residents dated 11/21 documented each resident has the right to be free from verbal, sexual, physical and mental abuse, corporal punishment, involuntary seclusion, mistreatment, neglect, exploitation and misappropriation of property. Residents will not be subjected to abuse by anyone. The policy and procedure titled Identification and Initiation of Investigation dated 6/21 documented all reports of resident abuse, neglect and injuries of unknown source shall be promptly and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-11-19 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review conducted during the Standard survey completed 11/19/21, the facility did not ensure that residents who require dialysis received services consistent with professional standards of practice for one (Resident #56) of one resident reviewed. Specifically, the resident's left arm Arteriovenous (AV) fistula (a tube or device surgically implanted to create an artificial connection between an artery and a vein) access site was not monitored for patency by checking for bruit (a rumbling or whooshing sound you can hear) and thrill (a rumbling or buzzing sensation that you can feel) per physician's order. The finding is: The facility policy and procedure titled Dialysis dated 1/19/2019 documented the facility had established standards of care for the dialysis resident. The Registered Nurse (RN) or designated Licensed Nurse will maintain the established standard of care. The access site would be monitored per doctor's order, palpate for thrill and auscultate bruit every shift for the presence of blood flow. Absence of thrill / bruit (for shunt) may indicate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-11-19 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review conducted during a Standard survey completed on 11/19/21, the facility did not provide food prepared in a form designed to meet individual needs for one of 3 residents (Resident #35) reviewed for food. Specifically, the facility did not ensure proper ground consistency was provided. The finding is: The facility policy and procedure (P&P) titled Therapeutic Diets with a revision date of 11/1/21 documented therapeutic diets are prescribed by the attending physician to support the resident's treatment and plan of care and in accordance with his/her goals and preferences. If a mechanically altered diet (requires change in texture of food or liquids) is ordered, the provider will specify the texture modification of ground, chopped or puree. 1. Resident #35 was admitted to the facility with diagnoses including depression, anxiety, and asthma (lung disorder characterized by narrowing of the airways causing shortness of breath, wheezing and cough). The Minimum Data Set (MDS- a resident assessment tool dated 9/13/21 documented Resident #35…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-03-28 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review conducted during the Standard survey completed on 3/28/25, the facility did not implement written policies and procedures for screening employees, that would prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident property. Specifically, employees that worked in the facility and were subject to the New York State Nurse Aide Registry Verification, were not reviewed through the New York State Nurse Aide Registry prior to their employment as required. This affected three (Employee #1, Activities Aide, Employee #8, Dietary Aide, and Employee #9, Dietary Aide) of seven employees that worked in the facility and were subject to the New York State Nurse Aide Registry Verification, that were not reviewed through the New York State Nurse Aide Registry prior to their employment as required. The findings are: Review of the policy and procedure titled: Abuse, Neglect and Exploitation of Residents with a reviewed date of 2/2023 documented: It is the policy of the facility that acts of physical, verbal, mental and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to SAPPHIRE CARE GROUP — 8 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.6-1.6 vs chain
Health inspection 1 of 51.9-0.9 vs chain
Staffing 2 of 52.1-0.1 vs chain
Quality measures 4 of 54.6-0.6 vs chain
The other 7 homes this chain runs (chain average 2.6★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ABRAMCZYK, SOLOMONIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST16%since 11/09/2015
LANDA, JUDYIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST32%since 11/09/2015
PLATSCHEK, RICHARDIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL32%since 11/09/2015
SCHUCK, ROBERTIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST16%since 11/09/2015
STEINBERG, MOSHEIndividualLIMITED PARTNERSHIP INTERESTsince 11/09/2015

CMS files one row per role, so the 6 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.5M
Net patient revenuemost recent cost report
-25.9%
Operating marginrevenue minus expenses
$3.8M
Related-party expense26% of expenses
Who pays — share of resident-days
Medicaid 60%Medicare 17%Other / private 22%

This home reported $3.8M paid to related parties — landlords or management companies under common ownership — equal to about 26% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$460per resident / day
operating cost
$13,977per month
≈ monthly operating cost
$365per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NY

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the New York Medicaid page.

Typical monthly cost in New York
$15,528/mo
Nursing home (semi-private)
$16,729/mo
Nursing home (private)
$7,110/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 335180. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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