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Riverside Lifelong H & R Warwick Forest

1000 Old Denbeigh Boulevard, Newport News, VA 23602 · Non profit - Corporation · 209 certified beds · (757) 875-2000 Medicare & Medicaid certified

Call the home — (757) 875-2000 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citations — no harm found (F0740, F0758)3 actual-harm citations1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$10,358 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

Worth asking about
  • it has 3 actual-harm citations
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (58) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $10,358 in federal fines (most recent 2025-08-25)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • about 23% of its spending goes to commonly-owned related companies
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
4032 Campbell Rd Ste A · (757) 534-5600 · Call to confirm hours
Pharmacy
13349 Warwick Blvd · (757) 877-0253 · Call to confirm hours
Grocery
Aldi0.2 mi
549 Bland Blvd · (855) 955-2534 · Call to confirm hours
Park
401 Chatham Dr · (757) 597-2842 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased14.7%14.9%15.4%typical
Long-stay residents who lose too much weight5.3%5.4%5.4%typical
Long-stay residents with a catheter left in their bladder0.4%0.4%0.9%typical for the state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection2.2%1.6%2.0%worse
Long-stay residents with depressive symptoms1.5%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.3%3.6%3.3%better
Long-stay residents whose ability to walk worsened12.2%15.6%16.1%better
Long-stay residents on antianxiety or hypnotic medication18.2%20.6%18.9%typical
Long-stay residents given the seasonal flu vaccine96.6%94.0%95.3%typical
Long-stay residents with pressure ulcers7.9%4.7%4.7%worse
Long-stay residents with worsening bladder/bowel control24.1%21.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table20.3%14.2%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.7%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine83.3%73.6%79.4%typical
Short-stay residents rehospitalized after admission21.7%22.3%22.6%typical
Short-stay residents with an outpatient ER visit15.8%11.5%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.341.521.67better
Long-stay outpatient ER visits per 1,000 resident days1.631.481.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

58.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 430 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

58.0%U.S. median 51.5%
Got home and stayed home
9.9%U.S. median 10.7%
Went back to hospital
37.0%U.S. median 56.6%
Met the expected recovery
0.35U.S. median 0.31
Therapy hours / resident / day
0.18hours / resident / day
Physical therapy
0.13hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 37.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 219 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.35 therapist hours per resident per day in 2026Q1 — more than 60% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF58.0%CMS range 54.0–61.951.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.9%CMS range 7.8–12.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge37.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge37.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge37.9%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.4%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.4%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.0%CMS range 3.1–7.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.811.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.55
RN hours/ resident / day
1.07
LPN hours/ resident / day
1.77
Aide hours/ resident / day
3.38
Total nurse hours/ resident / day
0.31
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 209 beds and averages 198.2 residents a day — about 95% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.38 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.546 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.77 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.97 hrs/resident/day on weekends vs 3.55 on weekdays — 16% thinner on weekends. RN hours go from 0.64 to 0.31 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

26
deficiencies at the latest standard inspection (2023-12-08)
11
at the previous standard inspection (2020-02-21)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

58 citations, most serious first. The 14 most serious are shown; the remaining 44 are one tap away and print in full.

  • Actual harm · Gcited before2025-08-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, clinical record review, and review of facility documents, the facility staff failed to provide adequate supervision to prevent accidents for 1 of 17 residents (Resident #8) in the survey sample, which constituted harm. The findings included: The facility staff failed to provide adequate supervision to ensure Resident #8 was safe from falling while ambulating, which constituted harm. Resident #8 was no longer a resident of the facility; therefore, a closed record review was conducted. Resident #8 was admitted to the facility on [DATE] after a hospital stay. The resident's diagnoses included unspecified nondisplaced fracture of the second cervical vertebra, nondisplaced intertrochanteric fracture of the right femur, vascular dementia, and muscle weakness. The annual Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 11/6/24 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 03 out of a possible 15. This…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2020-02-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, family interview, clinical record review and facility document review the facility staff failed to prevent an avoidable fall for 1 of 59 residents in the survey sample, Resident #121. During the provision of care by staff, the resident fell off the bed and sustained left hip and left femur fractures. Following the fall, the facility staff did a root cause analysis and implemented a plan of correction with a completion date of 1/15/2020. No other falls during provision of care was identified after the completion date. The deficiency is cited as a level 3 isolated, past non-compliance. The findings included: Resident #121 was admitted to the facility on [DATE] with a readmission date of 1/1/20 following a hospitalization for surgical intervention to the left hip and proximal femur fractures resulting from a fall from the bed on 12/25/19 at the facility. The resident's other diagnoses included, but were not limited to chronic pain syndrome, Alzheimer's dementia with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2018-08-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and family interviews, the facility staff failed to ensure the residents environment remained as free of accident hazards and receive adequate supervision and assistive devices to prevent accidents for two residents (Resident #87 and #47) in the survey sample of 52 residents. 1. The facility identified Resident #87 was a high fall risk. The facility developed a plan of care to prevent avoidable injuries, which included the use of a Hoyer lift with two staff assistance for transfer. The resident was transferred on 02/16/18 by one staff member doing a stand pivot transfer instead of using a Hoyer lift. As a result, Resident #87 sustained an avoidable Right Femur Fracture resulting in harm. 2. The facility staff failed to ensure the assistive device, total lift, was utilized appropriately to prevent Resident #47 from an avoidable fall during a transfer. The findings included: 1. Resident #87 was admitted to the facility on [DATE]. Diagnosis for Resident #87 included but not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2018-08-03 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interviews, clinical record review, and review of the facility's policy, the facility staff failed to ensure that pain management was provided for 1 of 52 residents (Resident #136), in the survey sample. The facility staff failed to provide effective pain management to Resident #136, by not having the ordered narcotic analgesic (Hydrocodone/APAP tablet 5/325 milligrams) readily available for administration, resulting in periods of unnecessary and excruciating pain, constituting harm. The findings included: Resident #136 was originally admitted to the facility 8/1/03 and readmitted [DATE], after an acute care hospital stay. The current diagnoses included; spasmodic torticollis. Cervical dystonia, also called spasmodic torticollis, is a painful condition in which your neck muscles contract involuntarily, causing your head to twist or turn to one side. Cervical dystonia can also cause your head to uncontrollably tilt forward or backward. A rare disorder that can occur…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-25 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interviews and review of facility documentation the facility staff failed to ensure resident care and services were provided in accordance with accepted standards of clinical practice for medication administration for 1of 17 residents. Resident #11.Findings included: For Resident #11, the facility staff failed to administer her scheduled Gabapentin (a seizure medication commonly used for neuropathic pain) on 2/17/24 at 8:00 PM, 2/18/24 at 8:00 AM, midday and 8:00 PM, 2/19/24 at 8:00 AM and midday as ordered by the physician.Resident #11 was originally admitted to the facility on [DATE] with diagnoses including but not limited to: hypertension, major depressive disorder, chronic pain, insomnia, muscle spasms, reduced mobility, anxiety, treatment for malignant neoplasm right kidney, cardiomegaly, polyneuropathy, chronic pulmonary disease, morbid (severe) obesity due to excessive calories, osteoporosis, atrial fibrillation and peripheral vascular disease. On the most recent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-25 · tag F0697 — failed to manage pain — pattern
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, resident interviews, staff interviews, and review of the clinical record, the facility staff failed to manage acute pain secondary to fractures for 1 of 17 residents (Resident #1) in the survey sample. The findings included: Resident #1 was initially admitted to the facility 8/13/25, after an acute care hospital stay for a fall with fractures. The resident's current diagnoses included fibromyalgia, acute on chronic lower back pain, a right distal radius fracture, and status post L4 - L5 lumbar laminectomy with fixation and TLIF pedicle screw fixation on 08/07/25. The resident had not been admitted to the facility long enough for the Minimum Data Set (MDS) to be completed; therefore, the following information was obtained from the N Adv - Clinical admission dated 8/13/25. The assessment revealed the resident was alert and oriented three times. The resident communicated verbally; her speech was clear, and she was able to understand and be understood when speaking. The following self-care information was documented in the nurse's notes by the MDS Coordinator:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-25 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interviews and review of facility documentation the facility failed to provide pharmaceutical services to assure the accurate acquiring, receiving, dispensing and administration of drugs to meet the needs of each the resident for 1 of 17 residents. Resident #11.Findings included: For Resident #11, the facility staff failed to administer her scheduled Gabapentin (a seizure medication commonly used for neuropathic pain) on 2/17/24 at 8:00 PM, 2/18/24 at 8:00 AM, midday and 8:00 PM, 2/19/24 at 8:00 AM and midday as ordered by the physician.Resident #11 was originally admitted to the facility on [DATE] with diagnoses including but not limited to: hypertension, major depressive disorder, chronic pain, insomnia, muscle spasms, reduced mobility, anxiety, treatment for malignant neoplasm right kidney, cardiomegaly, polyneuropathy, chronic pulmonary disease, morbid (severe) obesity due to excessive calories, osteoporosis, atrial fibrillation and peripheral vascular disease. On the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-25 · tag F0849 — pattern
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Observation, staff interview, clinical record review, and facility document review the facility staff failed to provide necessary documents for two Residents receiving hospice care (Resident #15, and 6) in a survey sample of 17 Residents. 1. The Facility staff failed to provide Hospice nurses' notes and wound care measurements pertaining to Resident #15. Resident #15 was initially admitted to the facility on [DATE] and readmitted on [DATE] from the community. The current diagnoses included cerebral vascular disease. The admission, significant change, annual quarterly, Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of [DATE] coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 3 out of a possible 15. This indicated that Resident #15's cognitive abilities for daily decision making were severely impaired. In sectionGG(Functional Abilities) the resident was coded as requiring extensive assistance of one person with bed mobility, transfers,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-25 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, family interview, staff interview, clinical record review, and review of facility documents, the facility's staff failed to notify the resident's family representative of two pressure ulcers identified on 7/09/25 for 1 of 17 residents (Resident #15), in the survey sample. Resident #15 was initially admitted to the facility on [DATE] and readmitted on [DATE] from the community. The current diagnoses included cerebral vascular Disease. The admission, significant change, annual quarterly, Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 7/15/25 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 3 out of a possible 15. This indicated Resident #15 cognitive abilities for daily decision making were severely intact.In sectionGG(Functional Abilities) the resident was coded as requiring extensive assistance of one person with bed mobility, transfers, eating, toileting, personal hygiene. In section M (Skin Conditions) Number of stage…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-25 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interviews, staff interviews, and review of the clinical record, the facility staff failed to provide toileting upon request for 1 of 17 residents (Resident #2) in the survey sample. The findings included: Resident #2 was initially admitted to the facility on [DATE], after an acute care hospital stay. The resident's current diagnoses included an L2 - L5 laminectomy and fusion, and left upper extremity edema secondary to a left cephalic vein superficial vein thrombosis.The resident had not been admitted to the facility long enough for the Minimum Data Set (MDS) to be completed; therefore, the following information was obtained from the N Adv - Clinical admission dated 8/12/25. The assessment revealed the resident had mild cognitive impairment (some confusion). The Mobility assessment dated [DATE] revealed: Upper extremity (shoulder, elbow, wrist, hand): No impairment. Lower extremity (hip, knee, ankle, foot): No impairment. Wheelchair (manual or electric). Roll left and right: admission…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-08 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence of written RP (responsible party) notification was provided when four of 60 residents in the survey sample who were transferred to the hospital, Residents #49, Resident #58, Resident #8 and Resident #60. The findings include: 1. The facility staff failed to evidence provision of required written RP (responsible party) notification at the time of discharge for Resident #49. Resident #49 was transferred to the hospital on [DATE] and 11/7/23. Resident #49 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: COPD (chronic obstructive pulmonary disease), cellulitis, ASCVD (atherosclerotic cardiovascular disease) and PVD (peripheral vascular disease). The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 11/28/23, coded the resident as scoring a 15 out of 15 on the BIMS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-08 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review, and clinical record review, the facility staff failed to develop and/or implement the care plan for seven of 60 residents in the survey sample, Residents #59, #70, #49, #115, #60, #23, and #134. The findings include: 1. For Resident #59 (R59), the facility staff failed to develop a care plan for the resident's ADL (activities of daily living) needs. On R59's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 10/10/23, R59 was coded as having no cognitive impairment for making daily decisions, having scored 15 out of 15 on the BIMS (brief interview for mental status). On 12/6/23 at 10:23 a.m., R59 was observed sitting up in bed. He stated he received assistance from the facility staff for his daily needs, including dressing, bathing, and personal hygiene. A review of R59's comprehensive care plan dated 12/1/22 revealed no information related to the assistance the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-08 · tag F0676 — failed to keep up residents' daily-living abilities — pattern
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence of providing ADLs (activities of daily living) care to maintain abilities for two of 60 residents, Resident #49 and Resident #8. 1.The findings include: The facility staff failed to provide evidence of bathing and showers for Resident #49. Resident #49 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: COPD (chronic obstructive pulmonary disease), cellulitis, ASCVD (atherosclerotic cardiovascular disease) and PVD (peripheral vascular disease). The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 11/28/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional status coded the resident as requiring extensive assistance for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-08 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to provide dialysis care and services to three of nine facility dialysis residents; Residents #72, #60, and #120. The findings include: 1. For Resident #72, the facility staff failed to include pre-dialysis vital signs on the communication sheet from the facility to the dialysis center on four of nine dialysis visits. Resident #72 was admitted to the facility on [DATE] and discharged on 12/6/23. The resident had nine dialysis visits during her stay. A review of the clinical record revealed a physician's order dated 11/14/23 documented, DIALYSIS - Attends Dialysis (address of dialysis center) every day shift every Mon (Monday), Wed (Wednesday), Fri (Friday). A review of the dialysis communication sheets revealed that four of the nine times the resident had dialysis while at the facility, the sheets were missing the vital signs from the facility to the dialysis center:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 44 citations
  • Potential for harm · E2023-12-08 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interview and facility document review it was determined that the facility staff failed to ensure that pharmacy recommendations were reviewed and implemented in a timely manner for three of five residents reviewed for unnecessary medications, Resident #24, Resident #39 and Resident #41. The findings include: 1. For Resident #24 (R24), the facility staff failed to act on pharmacy medication regimen review recommendations in a timely manner. A review of the monthly pharmacy medication regimen reviews for R24 documented a consultation report for R24 dated 6/6/2023. The report documented in part, .Resident is currently on Olanzapine 20mg (milligram) daily. An A1c (Hemoglobin A1C blood test to measure average blood sugar over the past 3 months) was obtained 5/30/23, which resulted 9.3%. Currently, there are no orders for any antidiabetic medications. Recommendation(s): At this time, would it be appropriate to consider evaluation for potential initiation of an antidiabetic agent? The area for Physician/Prescriber response was observed to be blank. An…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-08 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, it was determined that the facility staff failed to ensure that one of sixty residents in the survey sample, Resident #134, was free of unnecessary psychotropic medications. The findings include: 1. For Resident #134 the facility staff failed to evidence an appropriate diagnosis for the use of Trazodone (1), and failed to ensure consistent monitoring for the use of Trazodone and Risperdal (2), including behavior monitoring, effectiveness, side effects, and adverse reactions to an antipsychotic and an antidepressant medication. A review of the clinical record revealed a physician's order dated 9/13/23 for Trazodone Oral Tablet 50 MG, Give 0.5 mg by mouth at bedtime for per psych. A review of the clinical record revealed a physician's order dated 9/13/23 for Risperdal Oral Tablet 0.5 MG (milligrams) (Risperidone) Give 1 tablet by mouth at bedtime for psychotic disturbance. Further review failed to reveal any orders for staff monitoring for the use of Trazodone, including monitoring for signs and symptoms…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-08 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility document review, it was determined that the facility staff failed to serve food in a palatable manner from one of one facility kitchens. The findings include: On 12/6/23 at 11:21 AM, tray line observation was conducted with OSM #9 (Other Staff Member) the Dietary Manager. The temperatures were taken of the tray line lunch meal. The following temperatures were obtained for the main meal: Meatballs was 179 degrees Noodles was 176 degrees Mixed vegetables was 183 degrees Florentine tomato soup was 167 degrees On 12/6/23 at 12:47 PM the cart with the test tray was taken to the [NAME] unit. Staff started serving trays at 12:53 PM. At 1:11 PM after all residents were served, temperatures for the test tray food items were obtained by OSM #9 as follows: Meatballs was 121 degrees. This was a 57 degree drop in temperature. Noodles was 113 degrees. This was a 63 degree drop in temperature. Mixed vegetables was 117 degrees. This was a 66 degree drop in temperature.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-08 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, staff interview and facility document review, it was determined that the facility staff failed to store food in a sanitary manner in one of one facility kitchens. The findings include: On 12/5/23 at 11:10 AM a tour of the kitchen was conducted with OSM #9 (Other Staff Member) the Dietary Manager. In the walk-in refrigerator, a box of garlic bread was observed with the plastic bag open, exposing the bread to the elements of the refrigerator environment. OSM #9 stated that it should be sealed to protect it. The facility policy Food and Nutrition Services Infection Control, Food Safety and Sanitation Policy was reviewed. This policy documented, .J. Food will be stored in a manner to avoid deterioration in quality by drying out, freezer burning or change in color On 12/6/23 at 5:15 PM at the end-of-day meeting, ASM #1 (Administrative Staff Member) the Administrator and ASM #2 the Director of Nursing were made aware of the findings. No further information was provided by the end of the survey.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-08 · tag F0909 — failed to maintain a comfortable temperature — pattern
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interview, clinical record review and facility document review, it was determined the facility staff failed to evidence bed inspections for four of 60 residents in the survey sample, Residents # 49, Resident #58, Resident #60 and Resident #8. The findings include: 1.The facility staff failed to perform bed rail inspections for the use of positioning / assist bars for Resident #49. Resident #49 was observed in bed with bilateral half bed rails on 12/6/23 at 7:30 AM and 12/7/23 at 8:00 AM. Resident #49 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: COPD (chronic obstructive pulmonary disease), cellulitis, ASCVD (atherosclerotic cardiovascular disease) and PVD (peripheral vascular disease). The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 11/28/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-08 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to ensure reasonable accommodation of needs for one of 60 residents in the survey sample, Resident #19. The findings include: For Resident #19 (R19), the facility staff failed to ensure their roommates personal belongings did not hinder their ability to leave the room if they chose. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 9/14/2023, the resident scored 15 out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident was cognitively intact for making daily decisions. The assessment documented R19 being dependent on staff for bed to chair transfers, utilizing a manual wheelchair and dependent on staff to wheel at least 50 feet with two turns. On 12/5/2023 at 12:59 p.m., an interview was conducted with R19 in their room. R19 was observed in bed in their room on the right side of a semi-private room near the window. When asked…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility's documentation and staff interview, it was determined that the facility failed to promote and facilitate the resident's right to self-determination by promoting resident's choice in transferring to wheelchair for one of 60 residents in the survey sample, Resident #154. The findings included: Resident #154 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: diabetes mellitus (DM), paraplegia and gangrene. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 9/19/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the MDS Section G-functional status coded the resident as requiring extensive assistance for bed mobility, dressing and hygiene; supervision for eating and total dependence for transfers and bathing. A review of the comprehensive care plan dated 5/22/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence of required resident information when a resident is transferred to the hospital, for one of 60 residents in the survey sample, Residents #49. The findings include: The facility staff failed to evidence provision of required resident information to a receiving facility at the time of discharge for Resident #49. Resident #49 was transferred to the hospital on [DATE] and 11/7/23. Resident #49 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: COPD (chronic obstructive pulmonary disease), cellulitis, ASCVD (atherosclerotic cardiovascular disease) and PVD (peripheral vascular disease). The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 11/28/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-08 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide an accurate MDS (minimum data set) assessment for two out of 60 residents in the survey sample, Resident #192 and Resident #129. The findings include: 1.The facility staff failed to complete an accurate MDS (minimum data set), a discharge assessment for Resident #192. Resident #192 was sampled during the closed record review for transfer to hospital. Resident #192 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: COPD (chronic obstructive pulmonary disease), chronic bronchitis and acute kidney failure. The most recent MDS (minimum data set) assessment, a Medicare 5-day assessment, with an ARD (assessment reference date) of 10/8/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of Section A: Identification…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, the facility staff failed to develop a complete baseline care plan for one of 60 residents in the survey sample, Resident #347. The findings include: For Resident #347 (R347), the facility staff failed to develop a baseline care plan for dialysis care. R347 was admitted to the facility on [DATE]. A review of R347's clinical record revealed a physician's order for dialysis every Monday, Wednesday and Friday. R347's baseline care plan with an admission date of 11/25/23 only documented the resident was at risk for weight fluctuations due to dialysis; this was documented in the dietary section of the care plan. The care plan failed to document any information regarding R347's dialysis care. On 12/6/23 at approximately 3:30 p.m., an interview was conducted with LPN (licensed practical nurse) #5. LPN #5 stated the purpose of the baseline care plan is to show the plan of care for the patient while they are at the facility. LPN #5 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, clinical record review and facility document review, it was determined the facility staff failed to review and revise the care plans for three of 60 residents in the survey sample, Resident #24, Resident #120 and Resident #145. The findings include: 1. For Resident #24 (R24), the facility staff failed to review and revise the comprehensive care plan after a fall on 10/27/2023. On the most recent MDS (minimum data set) assessment, a quarterly assessment with an ARD (assessment reference date) of 10/5/2023, the resident scored 3 of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident was severely impaired for making daily decisions. Section J documented no falls. Observations of R24 conducted during the dates of the survey revealed R24 in their wheelchair in the day area of the unit or participating in activities. The comprehensive care plan for R24 documented in part, (Name of R24) is High risk for falls r/t (related to) Gait/balance problems, Incontinence, Psychoactive drug use and history…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to meet professional standards for one of 60 residents, Resident #49. The findings include: The facility staff failed to meet professional standards by administering medications as ordered, specifically Fluoxetine CAP 40MG (milligram), for Resident #49. Resident #49 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: COPD (chronic obstructive pulmonary disease), cellulitis, ASCVD (atherosclerotic cardiovascular disease) and PVD (peripheral vascular disease). The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 11/28/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional status coded the resident as requiring extensive assistance for bathing and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to provide ADL (activities of daily living) care to a dependent resident to one of 60 residents in the survey sample, Resident #2. The findings include: For Resident #2 (R2), the facility staff failed to provide incontinence care on the day shift (7:00 a.m. to 3:00 p.m.) of 3/13/2022. On the most recent MDS (minimum data set), an annual assessment with an ARD (assessment reference date) of 10/12/2023, R2 was assessed as scoring 14 out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident was cognitively intact. The assessment documented R2 requiring substantial/maximal assistance with toileting and being always incontinent of bowel and bladder. On the MDS assessment, a quarterly assessment with an ARD of 1/27/2022, R2 was assessed as requiring extensive assistance from two or more persons for toileting. Section H documented R2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, facility document review and clinical record review, the facility staff failed to provide care and services for a urinary catheter for one of 60 residents in the survey sample, Resident #23. The findings include: For Resident #23 (R23), the facility staff failed to obtain physician's orders and provide care per manufacturer's instructions for the resident's external urinary catheter. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 11/14/23, the resident scored 15 out of 15 on the BIMS (brief interview for mental status), indicating the resident was cognitively intact for making daily decisions. On 12/5/23 at 4:16 p.m., R23 was observed lying in bed. The resident's external urinary catheter canister was observed in a box on the floor beside the bed. R23 stated the staff changes the catheter wick every day and changes the canister, every so often. A review of R23's clinical record failed to reveal any physician's orders for R23's external urinary catheter. Further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-08 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, facility document review and clinical record review, the facility staff failed to provide respiratory care and services for one of 60 residents in the survey sample, Resident #344. The findings include: For Resident #344 (R344), the facility staff failed to store a nebulizer (1) mouthpiece in a sanitary manner. R344's admission minimum data set assessment was not complete. A clinical admission form dated 11/27/23 documented R344 was alert and oriented times three. A review of R344's clinical record revealed a physician's order dated 11/27/23 for ipratropium-albuterol inhalation solution (2) 0.5-2.5 three milligrams/three milliliters- three milligrams inhale orally four times a day for chronic obstructive pulmonary disease. On 12/5/23 at 12:23 p.m., R344 was observed sitting in a wheelchair in the bedroom. The resident's nebulizer mouthpiece was uncovered and sitting on the nebulizer machine. R344 stated the staff had never provided anything to cover the nebulizer mouthpiece. On 12/6/23 at 4:10 p.m., the nebulizer mouthpiece…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, facility document review and clinical record review, the facility staff failed to implement a complete pain management program for one of 60 residents in the survey sample, Resident #23. The findings include: For Resident #23 (R23), the facility staff failed to treat the resident's reported right leg pain on 12/5/23. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 11/14/23, the resident scored 15 out of 15 on the BIMS (brief interview for mental status), indicating the resident was cognitively intact for making daily decisions. A review of R23's clinical record revealed a physician's order dated 3/15/23 for acetaminophen (Tylenol) 325 milligrams- give 650 milligrams by mouth every six hours as needed for pain. On 12/5/23 at 4:16 p.m., R23 was lying in bed. The resident stated her right leg was hurting and the facility staff had not done anything for her pain. A note signed by the nurse practitioner on 12/5/23 documented, Seen today in bed resting. She is alert and following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-08 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide trauma informed care for one of 60 residents in the sample Resident #115. The findings include: Resident #115 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: PTSD (post-traumatic stress disorder), CVA (cerebrovascular accident) and hemiplegia. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 10/24/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional status coded the resident as requiring extensive assistance for bathing, bed mobility, transfer, dressing, hygiene and eating. A review of Section I: Medical Diagnosis: I6100. Post Traumatic Stress Disorder (PTSD)-coded yes. A review of the comprehensive care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-08 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined the facility staff failed to implement bed rail requirements for three out of 60 residents in the survey sample, Residents # 49, Resident #58 and Resident #60. The findings include: 1.The facility staff failed to obtain informed consent for Resident #49. Resident #49 was observed in bed with bilateral half bed rails on 12/6/23 at 7:30 AM and 12/7/23 at 8:00 AM. Resident #49 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: COPD (chronic obstructive pulmonary disease), cellulitis, ASCVD (atherosclerotic cardiovascular disease) and PVD (peripheral vascular disease). The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 11/28/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-08 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to ensure sufficient CNA (certified nursing assistant) staffing to provide care and services for one of 60 residents in the survey sample, Resident #2. The findings include: For Resident #2 (R2), the facility staff failed to ensure sufficient CNA staffing on the day shift (7:00 a.m. to 3:00 p.m.) of 3/13/2022 to provide adequate incontinence care. On the most recent MDS (minimum data set), an annual assessment with an ARD (assessment reference date) of 10/12/2023, R2 was assessed as scoring 14 out of 15 on the BIMS (brief interview for mental status) assessment, indicating the resident was cognitively intact. On the MDS assessment, a quarterly assessment with an ARD of 1/27/2022, R2 was assessed as requiring extensive assistance from two or more persons for toileting. On 12/5/2023 at 3:44 p.m., an interview was conducted with R2. R2 stated that they had no concerns…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-08 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide necessary behavioral health care and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being, in accordance with the comprehensive assessment and plan of care for one of 60 residents in the sample, Resident #115. The findings include: The facility staff failed to assess and implement psychosocial interventions for Resident #115, who had an admitting diagnosis of PTSD (post traumatic stress disorder) and was coded on admission MDS (minimum data set) assessment with an ARD (assessment reference date) of 4/30/23, Section I: Active Diagnosis: I6100: post-traumatic stress disorder- coded as present. Resident #115 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: PTSD (post-traumatic stress disorder), CVA (cerebrovascular accident) and hemiplegia. The most recent MDS (minimum…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-08 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide medically related social services for one of 60 residents in the sample Resident #115. The findings include: For Resident #115, the facility staff failed to provide psychosocial follow up following the resident being admitted with a diagnosis of PTSD (post-traumatic stress disorder). Resident #115 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: PTSD (post-traumatic stress disorder), CVA (cerebrovascular accident) and hemiplegia. The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 10/24/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional status coded the resident as requiring extensive assistance for bathing,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to provide pharmacy services in a timely manner for one of 60 residents, Resident #49. The findings include: The facility staff failed to provide pharmacy services by administering medications as ordered, specifically ELIQUIS TAB 5MG (milligram), for Resident #49. Resident #49 was admitted to the facility on [DATE] with diagnosis that included but were not limited to: COPD (chronic obstructive pulmonary disease), cellulitis, ASCVD (atherosclerotic cardiovascular disease) and PVD (peripheral vascular disease). The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 11/28/23, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was cognitively intact. A review of the MDS Section G-functional status coded the resident as requiring extensive assistance for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2020-02-21 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review and facility document review the facility staff failed to ensure 1 of 59 residents in the survey sample, Resident #122's choice to receive showers was honored. Resident #122 was dependent on staff for the provision of showers and had not received a shower from 12/6/19 through 2/19/20. The findings included: Resident #122 was admitted to the facility on [DATE] with diagnoses to include, but not limited to seizure disorder, paraplegia and spinal bifida (a congenital birth defect affecting the spinal canal-Taber's Cyclopedic Medical Dictionary, Edition 19). The current MDS (Minimum Data Set) a significant change with an Assessment Reference Date of 1/31/20 coded the resident as scoring a 15 out of a possible 15 on the Brief Interview for Mental Status, indicating the resident's cognition was intact. The resident was coded as requiring extensive assistance of one staff for bed mobility, dependent on two staff for transfers, and dependent on one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2020-02-21 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility staff failed to ensure eight residents (Residents #48, #135, #39, #46, #77, #138, #52, and #91, were given the opportunity to formulate an advance directive in the survey sample of 59 residents. The findings included: 1. The facility staff failed to ensure Resident #48 had the opportunity to formulate an advance directive. Resident #48 was admitted to the facility on [DATE] with diagnoses which included hypertension, GERD, history of UTI, hyperlipidemia, thyroid disorder, dementia, anxiety disorder and depression. During a review of the clinical record for Resident #48, no advance directive was included in the resident record. During an interview on [DATE] at 12:08 PM with the Director of Nursing , she stated, the resident does not have an advance directive. 2. The facility staff failed to ensure Resident #135 had the opportunity to formulate an advance directive. Resident #135 was re-admitted to the facility on [DATE] with diagnoses which included…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2020-02-21 · tag F0622 — pattern
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff interviews, and facility documentation review; the facility's staff failed to covey a copy of the resident's comprehensive care plan goals to the receiving facility for 8 of 59 residents (Resident #80, #40, #125, #43, #63, #121, #3 and #77) in the survey sample. 1. The facility staff failed to convey the summary and goals of the comprehensive plan of care upon transfer/discharge to the local hospital for Resident #80. Resident #80 was admitted to the nursing facility on 10/28/11 with diagnoses that included high blood pressure, Alzheimer's Disease and diabetes mellitus. Resident #80's most recent Minimum Data Set (MDS) was a quarterly assessment and coded the resident with short and long term memory problems and severely impaired in the cognitive skills for daily decision making. There was no evidence provided that the facility staff conveyed the summary and goals of the comprehensive plan of care upon or after transfer/discharge to the local hospital's Emergency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2020-02-21 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, clinical record review and facility documentation review, the facility staff failed to revise 5 (Resident #52, #175, #100, #122 and #165) comprehensive person-centered care plans of 59 residents in the survey sample. The findings included: 1. The facility staff failed to revise Resident #52's comprehensive person centered care plan to include a stage III right ankle pressure ulcer. Resident #52 was originally admitted to the facility on [DATE]. Current diagnoses for Resident #52 included but not limited to Stage III pressure ulcer to right ankle. Resident #52's Minimum Data Set (MDS-an assessment protocol) a quarterly assessment with an Assessment Reference Date of 11/21/19 coded the resident with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS), indicating no cognitive impairment skills for daily decision-making. During the review of Resident #52's current Physician Order Sheet (POS) for February 2020, a Stage III wound care order to the right lateral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview and staff interviews the facility staff failed to maintain a clean, sanitary and homelike environment for 1 of 59 residents (Resident #109) in the survey sample. The findings included: Resident #109's, wheel chair observed with worn, torn and cracked armrest pads. Resident #109 was originally admitted to the facility on [DATE]. Diagnoses for Resident #109 included but not limited to Cognitive Communication Deficit. The current Minimum Data Set (MDS), quarterly assessment with an Assessment Reference Date (ARD) of 01/02/20 coded the resident with a 01 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) indicating severe cognitive impairment. In addition, the MDS coded Resident #109 requiring total dependence of one bathing, extensive assistance of two with bed mobility, dressing, transfer and toilet use, extensive assistance of one with hygiene. The MDS was coded under section G 0600 (mobility devices) was coded for wheel chair usage. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2020-02-21 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined that facility staff failed to provide evidence that the written bed hold notification/policy was sent with three of 59 sampled residents, Residents #3, #77, and #63, upon transfer to the hospital. The findings included: 1. Resident #3 was originally admitted to the facility on [DATE]. Resident #3 was discharged to the hospital on [DATE] and readmitted to the facility on [DATE]. Diagnosis included but were not limited to, Osteoporosis and Heart Disease. Resident #3's Minimum Data Set (MD'S - an assessment protocol) with an Assessment Reference date of 11/05/2019 coded Resident #3 with a BIMS (Brief Interview for Mental Status) score of 15 indicating no cognitive impairment. On 02/18/2020 evidence that written Bed Hold Notice was sent with Resident #3 upon discharge to the hospital on [DATE] was requested. On 02/18/2020 at approximately 6:00 p.m., the Administrator provided copy of Nursing Home to Hospital Transfer…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2020-02-21 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, staff interviews, and facility document review the facility staff failed to ensure a baseline care plan was person-centered to include hospice services for 1 of 59 Residents in the Survey Sample, Resident #442. The findings included: Resident #442 was admitted to the facility on [DATE] with diagnoses to include but not limited to Alzheimer's Disease and Left Femur Fracture. Due to Resident #442's recent admission a Comprehensive Minimum Data Set (MDS) and a Comprehensive Care Plan have not been completed. Resident #442's admission Orders were reviewed and are documented in part, as follows: Order Date: 2/13/2020 Admit to Hospice Services Resident #442's Baseline Care plan dated 2/13/20 was reviewed and there was no entry to show that the resident would be receiving hospice services. Unit Manager LPN (Licensed Practical Nurse) #7 was asked if she saw any entry on Resident #442 Baseline Care Plan indicating the resident was receiving hospice services. LPN #7 stated, No I don't, we…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and clinical record review; it was determined that facility staff failed to provide treatment and services to promote the healing of a pressure ulcer for two of 59 residents in the survey sample, Resident #189 and Resident #77. 1. For Resident #189, facility staff failed to thoroughly assess a healing stage 3 pressure ulcer* to her second right toe upon admission to the facility; and, failed to provide treatment in a timely manner. 2. For Resident #77, facility staff failed to apply physician ordered heel boots for the treatment and prevention of pressure ulcers. The findings included: 1. Resident #189 was admitted to the facility on [DATE] with diagnoses that included but were not limited to chronic kidney disease stage 4 requiring dialysis, idiopathic chronic gout, right ankle and foot with tophus (deposits), and open wound of right foot. Resident #189's most recent MDS (minimum data set) assessment was an admission assessment with an ARD…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-21 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medication pass observations, staff interviews, facility document review and clinical record review the facility staff failed to ensure they were free from a medication error rate of 5 % or greater. There were 28 observed medication opportunities with 2 errors (Resident #41 and #58), resulting in a 7.14% medication error rate. The findings include: 1. On 2/18/20 at 5:00 p.m., during the medication pass observation, for Resident #41, Licensed Practical Nurse (LPN) #11 administered 10 Units of *Humalog U-100 insulin (subcutaneously) before the evening meal. Resident #41 had physician's orders dated 9/28/19 to administer 9 Units of Humalog U-100 insulin prior to the evening meal. Resident #41's blood sugar reading was high at 253 mg/dL (milligrams/deciliter) prior to the administration of the insulin. After the observed error was brought to the attention of LPN #11, the LPN asked if the nursing facility needed different insulin syringes so you could see the lines more clearly. Additionally she said,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2020-02-21 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and facility document review, it was determined the facility staff failed to ensure one of six medication carts were free from expired medications; the second medication cart on [NAME] Unit. The findings included: On 2/21/20 at 11:49 a.m., inspection of the second medication cart on the [NAME] Unit was conducted with LPN (Licensed Practical Nurse) #4. One bottle of Multivitamin One a Day gummies was found with an open date of 4/30/19. The expiration date documented 1/26/2020. When asked how often the medication carts were checked for expired items, LPN #4 stated that she checked the cart whenever she worked. When asked if the multivitamins were expired, LPN #4 checked the bottle and confirmed they had just hit the expiration date. LPN #4 then stated that the multivitamins belonged to (Name of Resident #3) and that she was taken off the multivitamin awhile back. LPN #4 then dumped the contents of the multivitamin bottle into the sharps container. Resident #3 was admitted to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2018-08-03 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, staff and resident interviews, the facility staff failed to ensure a program of activities were in place for 1 of 51 residents (Resident #110) in the survey. Resident #110 was not provided one-to-one activities based on the comprehensive plan of care for five months. The findings include: Resident #110 was admitted to the nursing facility on 10/4/17 with diagnoses that included high blood pressure, stroke with swallowing problems and quadriplegia (paralysis of all four limbs), a feeding tube, and respiratory failure with a tracheostomy (surgically created hole through the front of your neck and into your windpipe) and oxygen therapy. The most recent Minimum Data Set (MDS) was a quarterly dated 6/27/18 and coded the resident on the Brief Interview for Mental Status (BIMS) with a score of 5 out of a possible score of 15 which indicated the resident was severely impaired in the cognitive skills for daily decision making. The resident was totally dependent on two staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-08-03 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record review, staff interviews and facility documentation, the facility staff failed to ensure Medicare Beneficiary Notices in accordance with applicable Federal regulations, were issued to 2 of 52 residents (Resident #102 and 152) in the survey sample. 1. The facility staff failed to issue an Advanced Beneficiary Notice (ABN) letter to Resident #102 who was discharged from skilled services with Medicare days remaining. 2. The facility staff failed to issue an Advanced Beneficiary Notice (ABN) letter to Resident #152 who was discharged from skilled services with Medicare days remaining. The findings included: 1. Resident #102 `was admitted to the nursing facility on 3/16/18. Diagnosis for Resident #102 included but not limited to Heart Failure. Resident #102 Minimum Data Set (MDS) a quarterly assessment with an Assessment Reference Date (ARD) date of 6/19/18 coded Resident #102 a 09 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS), which indicated the resident with moderate cognitive impairment. On review of the Beneficiary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-08-03 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident record review, staff interviews and facility document review, the facility failed to notify the Office of the State Long-Term Care Ombudsman in writing of hospital discharges for 2 of 52 residents in the survey sample, Resident #142 and #44. 1. The facility staff failed to notify the Office of the State Long-Term Care Ombudsman of Resident #142's transfer and admission to the hospital on 1/4/18. 2. The facility staff failed to notify the Office of the State Long-Term Care Ombudsman of Resident #44 being transferred and admitted to the hospital. The finding include: Resident #142 was originally admitted to the facility on [DATE]. Diagnosis for Resident #142 included but not limited to *Congestive Heart Failure (CHF). *Heart failure is a condition in which the heart cannot pump enough blood to meet the body's needs. Heart failure does not mean that your heart has stopped or is about to stop working. It means that your heart is not able to pump blood the way it should. It can affect one or both…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-08-03 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews and facility documentation, the facility staff failed to issue bed hold notices for 2 (Residents #133 and #142) of 52 residents in the survey sample. 1. The facility staff failed to ensure Resident #133 or resident representative was issued a written notice of the bed hold policy prior to transfer to the local hospital. 2. The facility staff failed to provide Resident #142 or resident's representative with a written or a copy of the bed hold policy. The findings include: 1. Resident #133 was admitted to the nursing facility on 6/22/18 with diagnoses that included Parkinson's disease and muscle weakness. The most recent Minimum Data Set (MDS) assessment was a 30 day scheduled assessment dated [DATE] and coded the resident on the Brief Interview for Mental Status (BIMS) with a 15 out of a possible score of 15, which indicated the resident was intact in the cognitive skills needed for daily decision making. Resident #133 was discharged to the local hospital on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-08-03 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility staff failed to obtain PASARR level I assessments prior to admission for two residents (Resident #17 and #85) in the survey sample of 52. The findings included: 1. Resident #17 was admitted to the facility on [DATE] with diagnoses of celliulitis of right lower limb, dementia, delirium due to other condition, confusion, disorientation psychosis, major depressive disorder, and Psychotic disorder with delusions. The facility staff failed to assess Resident #17 prior to admission for a mental disorder and services-PASARR level I assessment. A Care Plan dated 4/30/18 indicated: Problem: Dementia due to arteriosclerosis with behavioral disturbance. and Psychotic disorder with delusions due to known physiological condition. Intervention provide resident with medications and Psychiatric follow-up. A Psychiatric Progress note dated 3/14/18 indicated: This is a follow-up visit for a history of severe dementia with psychosis. Notable behavior/information charted in a nursing note dated March 11, 2018 where she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-08-03 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interview, and clinical record review, the facility staff failed to ensure 1 out of 52 residents (Resident #37) in the survey sample who were unable to independently carry out activities of daily (ADL), received necessary services to maintain grooming. 1. The facility staff failed to ensure Resident #37 was provided ADL care to include removal of long facial hair to her lower lip and chin. Findings include: Resident #37 was admitted to the facility on [DATE]. Diagnosis for Resident #37 included but are not limited to *Dementia without behavioral disturbances. Resident #37 Minimum Data Set (MDS) a quarterly with an Assessment Reference Date (ARD) of 5/10/18 coded Resident #37 with a 15 of a total possible score of 15 on the Brief Interview for Mental Status (BIMS), indicating no cognitive impairment. In addition, the MDS coded Resident #37 requiring total dependence of two with bathing, extensive assistance of one with dressing, personal hygiene and toileting. Section, E (Behavior)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-08-03 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and review of the Hospice policy; the facility staff failed to ensure the Hospice Agency provided a written agreement describing the provision of services for 1 of 52 residents (Resident #101), in the survey sample. The facility staff failed to ensure the Hospice Agency provided the facility staff with the coordinated plan of care for Resident #101, to identify which services the Hospice Agency would provide, when the services would be provided, the communication process, and when or why the nursing facility staff should notify the Hospice Agency. The findings included: Resident #101 was originally admitted to the facility 5/23/18 and has never been discharged from the facility. The current diagnoses included; protein calorie malnutrition The significant change Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 6/19/18 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 4 out of a possible 15. This indicated Resident #101's cognitive abilities for daily decision making…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-08-03 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews and facility documentation review the facility staff failed ensure 1 of 52 residents (Resident #151) in the survey sample's indwelling Foley catheter tubing remained off the floor. The facility staff failed to provide appropriate indwelling Foley catheter care. The findings included: Resident #151 was admitted to the facility on [DATE]. Diagnosis includes but limited to *Benign Prostatic Hyperplasia (BPH). *Benign Prostatic Hyperplasia (BPH) is a nonmalignant, non-inflammatory enlargement of the prostate, most common among men over [AGE] years of age (Mosby's Dictionary of Medicine, Nursing and Health Professions). The current Minimum Data Set (MDS) a comprehensive assessment with an Assessment Reference Date (ARD) of 02/1/17 coded the resident with a 11 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS), indicating cognitive impairment. In addition, the MDS coded Resident #151 with dependent of one with bathing, extensive assistance of one with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-08-03 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on information obtain during a complaint investigation, resident interview, staff interviews, and facility documentation review, the facility staff failed to ensure 1 of 52 residents was free from unnecessary drugs for (Resident #232), in the survey sample. The facility staff administered excess doses of Prednisone totaling of 50 mg everyday to Resident #232, from 12/17/17 through 12/20/17. The findings included: Resident #232 was originally admitted to the 11/3/17 and discharged from the facility 1/3/18. The admission diagnoses included; inflammatory and immune myopathy. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 11/10/17 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 14 out of a possible 15. This indicated Resident #232's cognitive abilities for daily decision making were intact. In section D (Mood) the resident was coded for feeling down on day, having trouble sleeping one day, feeling tired 7-11 days and feeling bad about himself one day. In section G (Physical functioning) the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-08-03 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on information obtain during a complaint investigation, resident interview, staff interviews, and facility documentation review, the facility staff failed to ensure 1 of 52 residents was free from significant medication error for (Resident #232), in the survey sample. The facility staff abruptly discontinued administration of Prednisone to Resident #232, against the prescriber's order and without tapering (a gradual dose reduction) a medication which can result in withdrawal syndrome. The findings included: Resident #232 was originally admitted to the 11/3/17 and discharged from the facility 1/3/18. The admission diagnoses included; inflammatory and immune myopathy. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 11/10/17 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 14 out of a possible 15. This indicated Resident #232's cognitive abilities for daily decision making were intact. In section D (Mood) the resident was coded for feeling down on day, having trouble sleeping one day, feeling…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-08-03 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews and facility documentation review the facility staff failed to ensure medications were stored in a secured location for 1 (Resident #142) of 52 residents in the survey sample. The facility staff failed to ensure the following medications, Cortizone 10 liquid and Arctic Ice Analgesic gel were stored in a secured location. The medications were observed on Resident #142's overbed table. The finding include: Resident #142 was originally admitted to the facility on [DATE]. Diagnosis for Resident #142 included but not limited to *Congestive Heart Failure (CHF). *Heart failure is a condition in which the heart cannot pump enough blood to meet the body's needs. Heart failure does not mean that your heart has stopped or is about to stop working. It means that your heart is not able to pump blood the way it should. It can affect one or both sides of the heart (Mosby's Dictionary of Medicine, Nursing & Health Professions, 7th Edition). The current Minimum Data Set (MDS), a significant…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-08-03 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and review of the Hospice policy; the facility staff failed to ensure the Hospice Agency provided a written agreement describing the provision of services for 1 of 52 residents (Resident #101), in the survey sample. The facility staff failed to ensure the Hospice Agency provided the facility staff with the coordinated plan of care for Resident #101, to identify which services the Hospice Agency would provide, when the services would be provided, the communication process, and when or why the nursing facility staff should notify the Hospice Agency. The findings included: Resident #101 was originally admitted to the facility 5/23/18 and has never been discharged from the facility. The current diagnoses included; protein calorie malnutrition The significant change Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 6/19/18 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 4 out of a possible 15. This indicated Resident #101's cognitive abilities for daily decision making…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$10,358 in federal fines across 1 penalty.

  • $10,358 — penalty dated 2025-08-25

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to RIVERSIDE HEALTH SYSTEM — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 53.3-2.3 vs chain
Health inspection 1 of 53.2-2.2 vs chain
Staffing 2 of 53.2-1.2 vs chain
Quality measures 3 of 53.7-0.7 vs chain
The other 5 homes this chain runs (chain average 3.3★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
RIVERSIDE HEALTHCARE ASSOCIATION, INC.Organization5% OR GREATER DIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 05/03/2010
NELSON, LINWOODIndividualW-2 MANAGING EMPLOYEEsince 10/01/2019
ALEWYNSE, JOYCEIndividualCORPORATE DIRECTORsince 03/01/2022
BATES, JAREDIndividualCORPORATE DIRECTORsince 03/01/2022
HAYWOOD, BARBARAIndividualCORPORATE DIRECTORsince 01/01/2019
HOUSER, JASONIndividualCORPORATE DIRECTORsince 01/01/2019
SMITH, CONWAYIndividualCORPORATE DIRECTORsince 06/01/2008
SMITH, KIRBYIndividualCORPORATE DIRECTORsince 06/01/2008
TILLER, BROOKEIndividualCORPORATE DIRECTORsince 03/01/2022
VERSER, JOSEPHIndividualCORPORATE DIRECTORsince 03/01/2022
ZEIDLER, JEANNEIndividualCORPORATE DIRECTORsince 01/01/2019
AUSTIN, WALTERIndividualCORPORATE OFFICERsince 07/02/2012
DACEY, MICHAELIndividualCORPORATE OFFICERsince 01/01/2019
DOWNEY, WILLIAMIndividualCORPORATE OFFICERsince 06/01/2008
HECKLER, EDWARDIndividualCORPORATE OFFICERsince 01/01/2019

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$22.7M
Net patient revenuemost recent cost report
-2.7%
Operating marginrevenue minus expenses
$5.3M
Related-party expense23% of expenses
Who pays — share of resident-days
Medicaid 65%Medicare 9%Other / private 26%

This home reported $5.3M paid to related parties — landlords or management companies under common ownership — equal to about 23% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$339per resident / day
operating cost
$10,294per month
≈ monthly operating cost
$330per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495071. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2023-12-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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