Dove Healthcare - Spooner
510 First St, Spooner, WI 54801 · For profit - Limited Liability company · 50 certified beds · (715) 635-1415 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 2 actual-harm citations
- a high number of inspection citations overall (38) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
- nursing-staff turnover (71%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 20.1% | 16.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 6.7% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.5% | 2.1% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 6.3% | 2.7% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 1.3% | 5.7% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 0.6% | 3.3% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 20.2% | 18.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 16.9% | 16.9% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.1% | 5.0% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 28.7% | 24.6% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 8.2% | 15.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.1% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 97.9% | 82.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 24.2% | 23.1% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 16.9% | 15.5% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.96 | 1.66 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 6.36 | 2.29 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
46.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 59 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 55.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 29 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: not reported. This home filed no therapist hours at all in its payroll data for this quarter. That is a gap in what it reported, and we do not read it as an absence of therapy — the homes that file nothing here include ones that discharged hundreds of Medicare rehab patients in the very same period, who plainly received therapy from someone. Because we cannot tell a home that under-reports from one that genuinely provides little, this home is left out of the comparison above rather than scored at zero. Ask it directly how many therapist hours a rehab resident gets, and on which days.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 46.4%CMS range 37.9–60.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.4%CMS range 8.3–17.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 55.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 44.8% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 41.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 2.4% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.0%CMS range 3.9–13.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.75 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 50 beds and averages 42.7 residents a day — about 85% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.63 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.93 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.02 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.01 hrs/resident/day on weekends vs 4.89 on weekdays — 18% thinner on weekends. RN hours go from 1.07 to 0.59 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 71% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
38 citations, most serious first. The 12 most serious are shown; the remaining 26 are one tap away and print in full.
- Actual harm · Gcited before2024-05-23 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not provide diabetic care and treatment by professional standards of practice to maintain a resident's highest practicable level of physical well-being for 1 of 14 residents (R32) reviewed. Staff did not follow diabetic protocol to manage R32's type 1 diabetic hypoglycemia episodes by not providing glucagon when blood sugars were below 70 and re-checking low blood glucose (BG) levels within 15 minutes after intervention. Staff did not notify R32's physician when hypoglycemic and hyperglycemic episodes were occurring to change treatment. Staff did not monitor R32's vital signs, monitor and documenting signs and symptoms. Findings include: Surveyor reviewed the policy titled, Management of Hypoglycemia, which stated in part, .-Symptoms of Hypoglycemia #1. Signs of symptoms of hypoglycemia usually have a sudden onset and may include the following: Weakness, dizziness, fainting, pale, cool, moist skin, excessive perspiration, stupor,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-05-23 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility did not ensure that residents are free of significant medication errors for 1 of 14 residents (R32) reviewed for medication errors. R32 has a type 1 diabetes mellitus diagnosis. Facility staff administered glucagon three times with no documentation and reasoning for giving glucagon outside of blood glucose parameters. Facility staff did not administer glucagon when R32's blood glucose levels were 30 to 54. Facility staff did not follow physician orders when insulin was held and administered insulin as R32 requested. The facility did not have a physician order to allow R32 direct the amount of insulin administered. Findings include: Surveyor reviewed the policy titled, Management of Hypoglycemia which stated in part, #2. For level 1 hypoglycemia (<70mg/dL but >54 mg/dL: e. Give resident an oral form of rapidly absorbed glucose (15-20grams); f. Notify the provider immediately. g. Remain with the resident; h. Recheck blood glucose in 15 minutes: (4) If…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-07-23 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility did not ensure proper sanitation practices to prevent the outbreak of foodborne illness which had the potential to affect all 45 residents.-The facility did not ensure dishes were dried appropriately.-The facility did not ensure proper cleaning of portable steam tables before replacing clean covers.Findings include:The facility policy entitled, Dishwashing, (no date) reads in part: All items are air dried in racks before storing.The facility policy regarding steam tables (no date, no title), reads in part: Wash top of steam table with warm soapy water and cloth. Spray sanitizing solution.empty water.wash all covers after each meal. On 07/22/25 at 9:20 AM, Surveyor entered the kitchen to observe dish washing. Surveyor observed plastic containers stacked together in the clean area near the 3-compartment sink. Visible moisture inside of the outside container. On 07/22/25 at 9:23 AM, Surveyor observed [NAME] Q stack slotted plastic dinner plates together immediately upon them coming out of the dish machine. Several plates…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-07-23 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure it maintained an infection prevention and control program designed to help prevent the development and transmission of communicable disease and infections such as COVID-19. This had the potential to affect all 45 residents. -The facility did not test staff or residents with symptoms of COVID-19. -Staff did not use a barrier under the graduate when emptying the catheter for R3.-The facility did not ensure proper infection control measures were conducted when providing a shower and during catheter care for R3 who is on Enhanced Barrier Precautions (EBP). Example 1 The facility policy titled, “COVID-19 Prevention, Response, and Reporting,” last reviewed 01/2025, read in part, ”It is the policy of this facility to ensure that appropriate interventions are implemented to prevent the spread of COVID-19 and promptly respond to any suspected or confirmed COVID-19 infections. 2. Staff will be alert to signs of COVID-19 and notify the resident’s…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-23 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not notify the physician on call of R40's new break in skin on right great toe for 1 of 12 residents (R) reviewed for activities of daily living (ADL) (R40).Findings include:R40 was admitted to the facility on [DATE] with diagnoses including in part, acute respiratory failure with hypoxia, type 2 diabetes mellitus, obstructive sleep apnea, venous insufficiency, morbidly obese, bilateral osteoarthritis of hip, and prostatic hyperplasia. R40's care plan was initiated on 04/15/25 and included the following: DIABETIC:-Nursing to complete nail care on Tuesday evening. Surveyor reviewed R40's skin prevalence reports that did not note any skin issues. Surveyor reviewed diabetic foot checks weekly documentation:-On 07/07/25, R40's skin was intact.-On 07/14/25, R40's skin was intact.-On 07/15/25, R40's skin was intact.-On 07/21/25, R40's foot check was completed with right and left foot dry, not cracked, with slight edema which is not new to R40.-On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-23 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and record review, the facility did not provide Advanced Beneficiary Notice (ABN) of non-coverage and/or Notice of Medicare of Non-Coverage (NOMNC) appropriately for residents (R) whose Medicare Part A coverage was discontinued with benefit days remaining for 2 of 3 residents (R) reviewed. (R55, R46) R55 had a skilled Medicare A Service Episode with a start date of 03/19/25 and last covered date of 04/19/25. The facility/provider initiated the discharge from Medicare A Services when benefit days were not exhausted. The facility checked the box on the SNF Beneficiary Protection Notification Review form that asked the question Was a Skilled Nursing Facility (SNF) Advanced Beneficiary Notice (ABN), Form CMS-10055 provided to the resident? The facility checked the box No with an explanation handwritten, Was given, however cannot find it in paper form or Electronic Medical Record (EMR). On the box on the SNF Beneficiary Protection Notification Review form that asked the question Was a Notice of Medicare of Non-Coverage (NOMNC) provided to the resident?, the box…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-23 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 1 of 5 residents reviewed (R2) was free from unnecessary medications.-Facility did not ensure adequate indication for use of psychotropic medications.Findings include:R2 was admitted to the facility on [DATE] with diagnoses of dizziness and giddiness, and dementia (moderate) without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety.Most recent Minimum Data Set (MDS) shows a Brief Interview for Mental Status (BIMS) score of 13/15 indicating R2 is cognitively intact.Facility policy titled, Psychotropic Medication Evaluation and Utilization, last reviewed 12/2024, reads in part: Psychotropic medications and other medications with black box warnings are specifically identified as requiring additional monitoring.these medications require more in-depth review.due to the potential for limited effect and higher potential for significant side effects.all of these medications require individualized monitoring which may…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure activities of daily living (ADLs) of toileting and incontinence cares were provided for 1 of 12 residents (R6) reviewed. This is evidenced by:R6 was admitted to the facility on [DATE], with diagnoses including Alzheimer's disease unspecified, dementia, type 2 diabetes mellitus, essential hypertension, major depressive disorder, and dysphagia.R6's minimum data set (MDS) assessment, completed on 07/05/25, confirmed R6 is incontinent of urine and frequently incontinent of bowels. R6 requires supervision assistance with eating. R6 is substantial or maximal assist on staff for personal hygiene, showering/bathing, toileting, transferring, dressing lower body, and putting on/taking off footwear. R6's care plan was initiated on 02/05/25, and included the following: BED MOBILITY:-2 assist EATING:-Set-up assistance DRESSING:-2 assist TOILET USE:-2 assist TRANSFER:-1 assist [NAME] steadyOn 07/22/2025 at 6:40 AM, Surveyor observed R6's room door…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-23 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not provide appropriate skin assessments and treatment by professional standards of practice to maintain a resident's highest practicable level of physical well-being for 1 of 12 residents (R40) reviewed.Staff did not assess or document R40's new break in skin on great right toe or treat the skin injury appropriately.Findings include:R40 was admitted to the facility on [DATE] with diagnoses including in part, acute respiratory failure with hypoxia, Type 2 Diabetes Mellitus, obstructive sleep apnea, venous insufficiency, morbidly obese, bilateral osteoarthritis of hip, and prostatic hyperplasia.R40's care plan was initiated on 04/15/25, and included the following:DIABETIC:-Nursing to complete nail care on Tuesday evening. Surveyor reviewed R40's skin prevalence reports that did not note any skin issues. Surveyor reviewed Diabetic foot checks weekly documentation:-On 07/07/25, R40's skin was intact.-On 07/14/25, R40's skin was intact.-On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-23 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure acceptable parameters of nutritional status to maintain usual body weight. This occurred for 1 of 3 residents reviewed for nutritional status, Resident (R) R6.R6 was not weighed weekly to assess if he was maintaining his usual body weight. R6 had significant weight loss that was not assessed appropriately. Based on record review and interview, the facility did not ensure acceptable parameters of nutritional status to maintain usual body weight. This occurred for 1 of 3 resident reviewed for nutritional status. Resident (R) R6.R6 was not weighed weekly to assess if he was maintaining his usual body weight. R6 had significant weight loss that were not assessed appropriately. This is evidenced by:R6 was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease unspecified, dementia, type 2 diabetes mellitus, essential hypertension, major depressive disorder, and dysphagia.R6's minimum data set (MDS) assessment, completed on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure that 1 of 4 residents (R1) reviewed for pressure injuries (PI) received care consistent with professional standards of practice to prevent potential skin breakdown and promote healing of existing PIs. R1 was on hospice and nearing end of life. R1 was at risk for PI; alternate support surfaces were not provided when skin issues were noted. Findings include: The facility policy, titled Pressure Injury Risk Assessment, revised January 21, 2025, states: .#1. Pressure injury risk assessments will be conducted by a licensed nurse on admission, weekly times four weeks, then quarterly. Assessments will be conducted after a change in condition or after any newly identified pressure injury .#5. Residents determined as at risk for developing pressure injuries will have interventions documented in plan of care base don specific factors identified in the risk assessment . The facility policy, titled Documentation of Wound Treatments, revised May…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-08-21 · tag F0908 — failed to keep essential equipment working — widespreadKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure that the steam heated hot water system is maintained in a safe operating condition resulting in the return hot water temperature at fixtures used by residents fluctuating in temperature, at times not adequate temperature for bathing/handwashing. This has the potential to affect all 46 residents (R) in the facility. Findings: Facility policy titled, Water Management Program Policy and Procedure, revision date May 29, 2024, states: Purpose: The purpose of this policy is to ensure the safety of our residents, staff, and guests. Through monitor, testing, and maintaining of our domestic water system under the guidelines and regulations by Centers for Medicare and Medicaid Services (CMS) and the Center for Disease control (CDC) recommendations. Implementation: 4. Weekly audits and water flushes completed on all high-risk areas for legionella to grow. Temps completed to all hot water holding tanks to be in compliant range of 140 degrees…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 26 citations
- Potential for harm · F2024-05-23 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility did not use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. This has the potential to affect all 50 residents who reside in the facility. This is evidenced by: On 05/22/24 at 9:30 AM, Surveyor completed a record review for the month of May related to daily staff postings and noticed there were certain weekends where RN coverage hours were less than 8 hours. The dates of 05/04/24, 05/05/24, 05/18/24, and 05/19/24 all showed less than 8 hours of RN coverage. On 05/22/24 at 9:45 AM, Surveyor completed a record review of the time punches for the days of 05/04/24, 05/05/24, 05/18/24, and 05/19/24 and confirmed there were less than eight hours of coverage on those days. -On 05/04/24, only 4.5 hours were covered by a Registered Nurse. -On 05/05/24, only 4.5 hours were covered by a Registered Nurse. -On 05/18/24, only 4.5 hours were covered by a Registered Nurse. -On 05/19/24, there was no coverage from a Registered Nurse. On 05/22/24 at 1:25 PM, Surveyor interviewed Director of Nursing (DON) B…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-05-23 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview and record review, the facility did not prepare, distribute, and serve food in accordance with professional standards for food service safety. This had the potential to affect 48 of 50 residents within the facility that took nourishment from the kitchen. Opened milk in the refrigerator not labeled with open date. Staff touching ready to eat foods with contaminated gloves during food service. Staff did not perform hand hygiene between glove changes during food service. Findings: Milk not labeled: Facility policy titled, Infection Control, Sanitation, Safety the most current revision, states in part: .E. Storage Refrigerators/Freezers .7. Food must be covered and dated when stored . 10. Commercial products must be labeled as to date of initial opening and will be discarded per manufacturer's expiration date. On 05/20/24 at 9:06 AM, during initial tour of the kitchen, Surveyor noted that a gallon of milk did not have a date opened written on the container. Surveyor interviewed Dietary Manager (DM) L and asked, What date was this opened? DM L took…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-05-23 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. This had the potential to affect all 49 residents (R). The facility did not have a clear water management process or plan in effect to prevent transmission of Legionella infection. Staff provided high-contact care to residents on Enhanced Barrier Precautions (EBP) without wearing proper Personal Protective Equipment (PPE). (R32 and R17). The facility is not tracking the type of symptoms for all staff and resident infections. The facility is not providing alternative testing to rule out influenza or RSV cases when residents and staff become sick. Findings include: Facility policy and procedure entitled: Enhanced Barrier Precautions, dated 04/01/24, stated in part, Enhanced barrier precautions (EBPs) are utilized to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-23 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility did not implement policy and procedures related to screening employees for a prior history of abuse, neglect, exploitation of residents, or misappropriation of resident property for 5 of 8 staff reviewed. This had the potential to affect all residents. Findings include: Facility policy and procedure entitled, Abuse Prohibition, last revised 11/28/16, stated in part, .Once an offer of employment has been made, the facility will submit a request to obtain a criminal history from the Department of Justice (DOJ). An electronic search will be conducted by the Department of Health and Family Services (DHFS) to check on the prospective employee's status in the following areas: the Nurse Aide Directory, Caregiver Finding of Abuse or Neglect of a client; or Misappropriation of a Client's Property, Denials or Revocations of Operating Licenses for Adult Programs, and any Rehabilitation Review Findings. In addition the Department of Regulation and Licensing (DRL) will also conduct an electronic search as to the status of Professional…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not treat each resident with respect and dignity and care for each resident in a manner that promotes his quality of life. Resident (R43) was not provided privacy when lying in bed not fully clothed and covered while being visible from the hallway. For 1 of 13 sampled residents (R43). Findings include: R43 was admitted to the facility on [DATE] following a stroke. R43 was not able to speak but was able to nod head to yes and no questions. R43 had hemiplegia (paralysis) and hemiparesis (weakness) on the right side of the body following the stroke and was dependent on staff for all cares. R43's most recent Minimum Data Set (MDS) assessment, dated 4/23/24, identified R43 showed signs of mild depression with a PHQ-9 (depression scale) score of 09. On 05/20/24 at 11:03 AM, Surveyor observed R43 lying in bed in resident room. R43 was completely uncovered and only wearing an incontinent brief. The door to the room was open with no privacy curtain…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview, the facility did not implement a comprehensive individualized safety care plan to meet the needs of 1 of 14 residents (R). R34. This is evidenced by: R34 was admitted to the facility on [DATE] with diagnoses that included in part Alzheimer's disease, dementia, and cognitive communication deficit. On 03/24/24, a male resident was found in R34's room with his pants down urinating. One of the interventions from this incident was a stop sign barrier added to R34's entrance to her room to help prevent other residents from wandering into R34's room. R34's care plan, dated 03/24/24, with a target date of 05/29/24, states: .[R34] has a stop sign rope across doorway in room. Stop sign will prevent others from entering her room due to wondering behaviors. Intervention: Have stop sign on [R34]'s door if she is in her room at night while sleeping . R34's progress note on 03/30/24 stated, [R34] expressed concern about men going into her room. Nurse reassured resident that we…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not review and revise the comprehensive toileting care plan for 1 of 14 sampled residents, Resident (R)7. This is evidenced by: The facility policy, entitled Incontinence, Catheters, & Urinary Tract Infections, last reviewed in January 2017, states in part: 7. The following items may be addressed in the care plan according to individualized resident needs: . interventions specific enough to guide the provision of services and treatment that are also dependent on resident choices and preference. R7 was admitted to the facility on [DATE] and has diagnoses that include hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, unspecified osteoarthritis, unspecified site, anxiety disorder, unspecified, pain in unspecified hip, and constipation, unspecified. R7's Minimum Data Set (MDS) assessment, dated 03/21/24, indicated that resident is always incontinent of bowel and bladder. On 05/20/24 at 10:42 AM, Surveyor observed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure activities of daily living (ADLs) of meal set-up, repositioning, and incontinence cares were provided for 1 of 15 residents (R21) reviewed. This is evidenced by: R21 was admitted to the facility on [DATE], with diagnoses including alcohol induced persisting dementia, malignant neoplasm of esophagus, Wernicke's encephalopathy, aphasia following cerebral infarction, and depressive disorder. R21's minimum data set (MDS) assessment, completed on 04/04/24, confirmed R21 is incontinent of urine and frequently incontinent of bowels. R21 requires supervision assistance with eating. R21 is dependent on staff for personal hygiene, showering/bathing, toileting, transferring, dressing lower body, and putting on/taking off footwear. R21's care plan was initiated on 03/28/24, and included the following: BED MOBILITY: -The resident requires assist of one staff to turn and reposition in bed. -Turn/reposition as needed. EATING: -Supervision/Set-up.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure a resident received adequate supervision and assistance to prevent falls and injury. This occurred for 1 of 3 residents (R) reviewed for falls, (R40). The facility was not following the intervention of utilizing a pressure alarm that was set in place to prevent further falls for R40. This is evidenced by: R40 was admitted to the facility on [DATE] with diagnoses that included in part unspecified mood disorder, cognitive communication deficit, illiteracy and low level literacy, major depressive disorder, and insomnia. R40's care plan, dated 12/06/23, states: .[R40] is a risk for falls due to impaired balance, poor safety awareness, impulsiveness, and history of falling .Intervention: Pressure alarm for bed and chair . R40's fall risk assessment, completed on 12/06/23, showed moderate fall risk. 01/12/24 and 03/07/24 fall risk assessments showed R40 was a high fall risk. R40 fell at the facility on 12/28/23, 01/11/24, 01/17/24, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure residents (R) with indwelling Foley catheters received care and treatment consistent with professional standards of practice to prevent complications or urinary tract infections (UTI) from the catheter. This occurred for 2 of 4 residents reviewed for urinary catheters. (R43 and R29). R43 was recently hospitalized with UTI and sepsis. Surveyor observed staff perform improper catheter care and did not use proper infection control practices for R43's catheter care. R29's Foley catheter was changed on a routine monthly basis without clinical indications and not following professional standards of practice. Findings include: Facility policy and procedure entitled, Perineal Care, last revised February 2018, stated in part, .For a male resident: a. Wet washcloth and apply soap or skin cleansing agent. b. Wash perineal area starting with urethra and working outward. c. If the resident has an indwelling catheter, gently wash the juncture of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure residents (R) who are fed by enteral means receive the appropriate treatment and services of tube placement and storage of supplies to prevent complications of enteral feeding. This occurred for 2 of 2 residents observed for tube feedings. (R32 and R43). This is evidenced by: R32 was admitted to the facility on [DATE] with diagnoses including in part, type 1 diabetes mellitus with diabetic chronic kidney disease and ketoacidosis without coma, metabolic encephalopathy, chronic kidney disease stage 4, vascular dementia unspecified severity with agitation, paroxysmal atrial fibrillation, gastrostomy status, and dysphagia oropharyngeal phase following cerebral infarction. R32's minimum data set (MDS) assessment, completed on 01/29/24, confirmed R32 scored 11/15 during Brief Interview for Mental Status (BIMS), indicating moderate cognitive impairment. R32 has an activated power of attorney for healthcare decisions. R32 is dependent on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-04-12 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility did not have an effective Infection Prevention and Control Program to prevent the spread of COVID 19, hand hygiene was not performed appropriately for 2 of 2 residents observed for cares. The infection control surveillance was not accurate. There was no documentation of R40 being put on isolation, or on the line list accurately when symptoms started. Staff and resident line lists are not complete. Staff were not washing hands properly while providing cares for R21. R102 was provided morning bathing cares in which staff did not conduct hand hygiene when moving from a dirty task to a clean task. This is evidenced by: Example 1 Surveyor reviewed the facility policy titled, Surveillance for Infections. This policy is dated 2017. Under Collection and Recording it stated: For residents with infections that meet the criteria for definition of infection for surveillance, collect the following data as appropriate: e. Pathogens g. Pertinent remarks, additional relevant information i.e., temperatures, other symptoms of specific…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-12 · tag F0561 — failed to honor residents' choices — patternHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility did not ensure residents (R) had the right to choose schedules consistent with their interests, for 5 of 5 residents (R4, R17, R21, R23, and R151). Facility developed a schedule for care, for staff convenience and without resident considering resident preference. Residents are placed at the medication cart to receive medications. Residents waited for nursing staff to administer medication, after receiving medication waited for staff to assist them to the dining room for breakfast. Residents waited approximately 50 minutes at medication cart. This is evidenced by: R4 has diagnoses of severe visual impairment and Type 2 Diabetes Mellitus with insulin dependence. Minimum Data Set (MDS), dated [DATE], R4 scored 5/15 during Brief Interview for Mental Status (BIMS), indicating severely impaired cognition. R4 requires total dependence for wheelchair locomotion. R17 has a diagnosis of dementia. MDS, dated [DATE], R17 scored 13/15 during BIMS, indicating intact cognition,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-04-12 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record reviews, the facility did not complete care plan revisions for 6 of 13 residents (R) sampled. R5's care plan and orders were not updated to reflect the current dose of O2 and were not specific to how often it should be used. R21's care plan was not updated with information to use a washcloth in the right contracted hand. Facility did not complete assessment, monitoring, or update care plan for prescribing of Melatonin for R6. Facility did not update care plan to reflect R15's wanderguard. Facility did not update R3's care plan to reflect current and individualized activities. This is evidenced by: Example 1 R5 was admitted to the facility on [DATE]. R5 receives oxygen therapy due to a diagnosis of Acute Respiratory Failure with Hypoxia and Chronic Obstructive Pulmonary Disease. On 4/10/23, 4/11/23 and 4/12/23, Surveyor observed R5 in their room sitting in recliner. R5 had on oxygen (O2) delivered via a nasal cannula. It was set to deliver 3L per minute. On 4/11/23,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-12 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not provide an ongoing, individualized, and meaningful program to support the residents in their choice of activities, which was designed to meet their interests and support their physical, mental, and psychosocial well-being. This affected 4 of 4 residents (R3, R6, R15, and R40) reviewed for activity participation. Facility did not complete, implement, or revise activity assessments to obtain individualized preferences and interventions. This is evidenced by: Example 1 R3 was admitted to facility on 4/26/17. Diagnoses include Alzheimer's disease, dementia with agitation, osteoarthritis, history of falling, and pain. Minimum Data Set (MDS) MDS, dated [DATE], R3 scored 2/15 during Brief Interview for Mental Status (BIMS), indicating severe cognitive impairment. Most recent annual MDS completed 1/22/22 confirmed that R3 reported, 'Very Important,' to do favorite activities. Physician orders indicate R3 takes anti-depressant medications. R3 care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-12 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and record reviews, the facility did not ensure 1 of 1 Medication Technicians (MT E), completed appropriate competency to administer insulin. During the Medication Administration task, Surveyor observed MT E administer insulin to R41 (Resident). Upon review, the facility was unable to provide evidence that MT E completed the appropriate training and competency to administer insulin under the supervision of a registered nurse. This is evidenced by: On 04/12/23, Surveyor was observing medication administration. MT E administered 8 units of Insulin Novolin N to the right abdomen of R41 at 7:29 AM utilizing the correct technique. At 9:45 AM, Surveyor interviewed MT E on the procedure for insulin administration. MT E was able to verbalize the correct technique. At 9:55 AM, Surveyor requested from NHA A (Nursing Home Administrator) and DON B (Director of Nursing) the training and competency evaluation that was provided to MT E in order for her to complete this delegated nursing task. At 10:20 AM, NHA A provided Surveyor with the Certified Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-12 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not provide the services necessary to maintain ROM (range of motion) for 1 of 1 resident (R) reviewed. (R21) R21's plan of care states under category Pressure ulcer that R21 should be wearing a palm protector at all times as he allows. Remove only for daily cleaning and PROM (Passive range of motion). To encourage physical activity, mobility, and ROM to maximal potential. This is evidenced by: R21 was a [AGE] year old admitted to the facility on [DATE]. R21 had a DX of Hemiplegia and hemiparesis following a CVA (stroke), Alzheimer's disease, Dementia. R21 stroke affected the right side of the body resulting in a contracture to the right hand. On 4/11/23 at 7:00AM, Surveyor observed CNA F doing cares with R21. CNA F washed R21's right hand on the outside, briefly attempted to open the right hand but his contracture is tight so CNA F stated she would ask the nurse to help open the hand so it could be washed. There was no attempt to apply a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-04-12 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record reviews, the facility did not provide services and treatment to restore or improve as much bladder function to the extent possible for 1 of 1 residents (R29) reviewed for bladder function. R29 (Resident) was admitted to the facility with an Indwelling Foley catheter following a Cerebrovascular Accident (CVA) affecting the left non-dominant side. The catheter has since been removed and the facility did not complete a comprehensive bladder assessment to assist R29 to improve or restore as much bladder function as possible. This is evidenced by: R29 was admitted to the facility 1/26/23 from another facility in which he resided for a short time following a stroke (CVA) with Hemiplegia and Hemiparesis that affected his left (non-dominant) side of the body. Other medical diagnoses include, but are not limited to Type 2 Diabetes Mellitus with other diabetic neurological complications, Chronic Kidney Disease, stage 2 (mild), Urinary Tract Infection and Depression. The admission Minimum Data Set Assessment completed for R29 was dated 2/3/23. According to this…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not provide respiratory services in a manner consistent with professional standards of care for 1 of 1 residents reviewed for respiratory care. Oxygen (O2) was being delivered to R5 at a rate higher than what was ordered by the physician. There was no documentation or evidence that the tubing was being changed. This was evidenced by: R5 was admitted to the facility on [DATE]. R5 was [AGE] years old with diagnosis of Acute Heart Failure, Chronic Respiratory failure with Hypoxia, Chronic Obstructive Pulmonary Disease, and Obstructive Sleep Apnea among others. R5 was an interviewable resident. On 4/10/22 at 10:00 am, Surveyor observed R5 in his recliner with O2 on per nasal cannula at 3L per min. Surveyor observed that the O2 tubing had no date on it indicating the last time it was changed. On 4/11/23, Surveyor observed R5 in his recliner, O2 was running at 3L per minute. There was no date on the O2 tubing indicating when it was last changed. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-12 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews, the facility did not ensure that residents (R) were free from unnecessary medication for 2 (R48 and R15) of 5 Residents. Facility did not ensure that as needed orders (PRN) for psychotropic drugs are limited to 14 days unless documented rationale is indicated and avoid duplicate therapy of same pharmacological class for R48. Facility did not implement non-pharmacological interventions, indicate rationale for continued and duplicate use for R15's psychotropic medications. This is evidenced by: Example 1: The facility policy for Psychotropic Medication Use states, in part .2. psychotropic medications are subject to prescribing, monitoring, and review requirements specific to psychotropic medications .12(a) PRN orders for psychotropic medications are limited to 14 days .12(a)(1) For psychotropic medications that are NOT antipsychotics: If the prescriber or attending physician believe it is appropriate to extend the PRN order beyond 14 days, he or she will document…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-04-12 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility did not ensure an intermediate-acting insulin administration was given timely within meal or beverage service for 1 of 2 residents (R41) observed for insulin administration. During the Medication Administration task, Surveyor observed MT E (Medication Technician) administer Insulin N, an intermediate-acting insulin to R41 (Resident). Beverages or meals were not served within the allotted time frame of onset of effects of the insulin. This is evidenced by: Medscape. com states the following in relation to Novolin N insulin: - Novolin N is a combination medicine of Insulin isophane, an intermediate-acting insulin and Regular, a short-acting insulin. This combination insulin starts to work within 10 to 20 minutes after injection, peaks in 2 hours, and keeps working for up to 24 hours. - Novolin N should be administered within 15 minutes before a meal or immediately after a meal. On 4/12/23 at 7:29 AM, Surveyor observed MT E administer 8 units of Insulin Humulin N to the right abdomen of R41. The meal trays arrived on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-12 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility did not ensure that each resident eligible for influenza or pneumococcal vaccine was offered it to prevent pneumonia and influenza. This was discovered for 2 of 5 residents reviewed for immunizations. R5 and R9 did not have declinations on file, nor was there a progress note stating that these residents refused the vaccine and were educated on the importance of being immunized. This is evidenced by: On 4/12/23, Surveyor reviewed the resident vaccination matrix. Those that refused the vaccine for COVID 19 were included in the sample of 5. It was noted that R9 had refused the pneumococcal vaccine and the influenza vaccine. It was noted that R5's last influenza vaccine was 9/27/21. There was no information on the 2022 influenza vaccination. On 4/12/23, Surveyor requested the declinations for the refusals of vaccine, and requested copies of the progress notes for R9 and R5 indicating that they had refused and were educated on the vaccines. On 4/12/23, DON reported to the Surveyor that there were no declinations available and that there…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-12 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility did not ensure that the medical record included documentation that the Resident or Resident Representative were educated on the risks and benefits of the COVID 19 vaccine for 3 of 5 residents reviewed for immunization. R5, R9, and R6 did not have documentation of having declined or been educated on the COVID 19 vaccine. This was evidenced by: On 4/12/23, Surveyor reviewed the resident vaccination matrix. Per the infection control task instructions 5 residents were chosen for review of Immunizations. Those that refused the vaccine for COVID 19 were included in the sample of 5. It was noted that R5, R6, and R9 had refused the COVID 19 vaccine. On 4/12/23, Surveyor requested the declinations for the refusals of vaccine, and requested copies of the progress notes for R9, R6, and R5 indicating that they had refused and were educated on the covid vaccines. On 4/12/23, DON B reported to the Surveyor that there were no declinations available and that there were also no progress notes found indicating that the residents in question had been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-05-23 · tag F0623 — widespreadProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not notify the resident or the resident's representatives of a transfer and the reasons for the move in writing and in a language and manner they understand when transferred to the hospital for 5 residents (R) reviewed for hospitalizations. (R23, R43, R100, R46, R40) This had the potential to affect all 50 residents that reside in the facility. Findings include: Example 1 Record review identified R23 was admitted to the facility on [DATE] with spastic hemiplegia (partial paralysis) affecting the right side and aphasia (inability to speak) following a stroke. On 05/20/24 at 3:36 PM, Surveyor interviewed R23's legal guardian who stated R23 had frequent hospitalizations due to pneumonia. The legal guardian stated they had never received a written notice of discharge or transfer with the reason for the transfer at the time of any of R23's transfers to the hospital. R23's medical record identified R23 was transferred to the hospital on 6/27/23, 01/29/24, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-04-12 · tag F0886 — failed to test for COVID-19 as required — widespreadPerform COVID19 testing on residents and staff.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not document that testing was completed for staff or residents with signs or symptoms of COVID 19. This has the potential to affect all 50 residents. This is evidenced by: Facility policy for testing in part; Testing of Staff and Residents with COVID-19 Symptoms or Signs Staff with symptoms or signs of COVID-19, regardless of vaccination status, must be tested as soon as possible and are expected to be restricted from the facility pending the results of COVID-19 testing. If COVID-19 is confirmed, staff should follow Centers for Disease Control and Prevention (CDC) guidance On 04/12/23, Surveyor noted on staff line list for February of 2023 that CNA Q began S/S on the PM shift of 02/22/23 and tested positive on the PM shift; first day off of work was 02/23/23. CNA Q had a stuffy nose, cough, and fever. CNA Q returned to work on 3/2. This was on the 8th day. There is no documentation on the line list that CNA Q tested negative prior to returning to work. Surveyor also noted CNA S and Maintenance Assistant T had S/S consistent with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-04-12 · tag F0888 — widespreadEnsure staff are vaccinated for COVID-19
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility did not implement policies and procedures to decrease the spread of COVID 19. The facility did not have a staff vaccination policy to mitigate those employees who were unvaccinated for COVID-19. The 16 staff members who were not vaccinated for COVID 19 were not required to take any extra precautions. At the time of the survey, the community transmission level was substantial. The facility chose to make facemasks optional. This is evidenced by: Facility policy for mitigation in part, Unvaccinated Staff: Staff who have a valid exemption on file will be required to wear protective face covering regardless of county transmission levels or CDC recommendations as a form of mitigation to support basic infection control strategies in preventing the spread of communicable disease. On 04/10/23 after 10:00 a.m. and throughout the day, Surveyor observed the general staff. All staff Surveyor observed were unmasked. Surveyor reviewed the staff vaccination log and identified 16 unvaccinated staff: Licensed Practical Nurse (LPN) J,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to DOVE HEALTHCARE — 11 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 3.2 | -1.2 vs chain |
| Health inspection | 2 of 5 | 3.1 | -1.1 vs chain |
| Staffing | 4 of 5 | 3.6 | +0.4 vs chain |
| Quality measures | 2 of 5 | 3.4 | -1.4 vs chain |
The other 10 homes this chain runs (chain average 3.2★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| SPOONER OPCO HOLDCO LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 05/01/2024 |
| DIVINE HC HOLDCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/01/2024 |
| GOLDSTAR - DIVINE HOLDINGS SPOONER LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/01/2024 |
| GOLDSTAR CAPITAL PARTNERS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/01/2024 |
| GOLDSTAR WISCONSIN ASSOCIATES, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/01/2024 |
| MARKOVITS, ISAAK | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | NO PERCENTAGE PROVIDED | since 05/01/2024 |
| RICHLAND, ILAN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/01/2024 |
| DUNHAM, JEFFREY | Individual | CONTRACTED MANAGING EMPLOYEE | — | since 05/01/2024 |
| MERTENS, KALI | Individual | W-2 MANAGING EMPLOYEE | — | since 05/01/2024 |
| GOLDNER, DAVID | Individual | CORPORATE OFFICER | — | since 05/01/2024 |
CMS files one row per role, so the 11 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted.
5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $93K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525673. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.