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Tampico Healthcare Center

130 Tampico Street, Walnut Creek, CA 94598 · For profit - Individual · 128 certified beds · (925) 933-7970 Medicare & Medicaid certified

Call the home — (925) 933-7970 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Apr 2024
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (32% vs 45% nationally) — better care continuity
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Apr 2024
  • a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • about 18% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1399 Ygnacio Valley Rd · (925) 326-4040 · Call to confirm hours
Pharmacy
112 La Casa Via Ste 100 · (925) 939-6312 · Call to confirm hours
Grocery
Safeway1.0 mi
600 S Broadway · (925) 935-9205 · Call to confirm hours
Park
1540 Marchbanks Dr · Typically dawn to dusk
Place of worship
1650 Ygnacio Valley Rd · (925) 939-7911

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased18.4%10.2%15.4%worse
Long-stay residents who lose too much weight9.4%4.0%5.4%worse
Long-stay residents with a catheter left in their bladder0.3%0.8%0.9%better
Long-stay residents with a urinary tract infection1.7%1.2%2.0%better
Long-stay residents with depressive symptoms8.1%7.3%6.5%worse
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.6%1.6%3.3%better than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened16.3%9.8%16.1%typical
Long-stay residents on antianxiety or hypnotic medication14.5%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers3.8%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control16.9%10.2%21.2%worse than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table10.7%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication1.5%1.5%1.4%typical
Short-stay residents given the seasonal flu vaccine97.9%93.2%79.4%better
Short-stay residents rehospitalized after admission22.2%23.0%22.6%typical
Short-stay residents with an outpatient ER visit10.0%11.2%12.0%better
Long-stay hospitalizations per 1,000 resident days1.672.251.67typical
Long-stay outpatient ER visits per 1,000 resident days1.111.571.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

61.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 384 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

61.2%U.S. median 51.5%
Got home and stayed home
10.8%U.S. median 10.7%
Went back to hospital
73.2%U.S. median 56.6%
Met the expected recovery
0.47U.S. median 0.31
Therapy hours / resident / day
0.25hours / resident / day
Physical therapy
0.18hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 73.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 216 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.47 therapist hours per resident per day in 2026Q1 — more than 79% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF61.2%CMS range 56.0–66.251.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.8%CMS range 8.5–13.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge73.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge71.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge59.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting99.1%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge85.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.1%CMS range 5.9–11.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.911.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.68
RN hours/ resident / day
1.18
LPN hours/ resident / day
2.61
Aide hours/ resident / day
4.47
Total nurse hours/ resident / day
0.44
RN hoursweekends
32.3%
Total nursing turnover
33.3%
RN turnover

How full it usually is: this home is certified for 128 beds and averages 116.0 residents a day — about 91% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.47 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.68 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.61 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.00 hrs/resident/day on weekends vs 4.66 on weekdays — 14% thinner on weekends. RN hours go from 0.77 to 0.44 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 32% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

13
deficiencies at the latest standard inspection (2025-03-27)
8
at the previous standard inspection (2022-12-08)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

40 citations, most serious first. The 10 most serious are shown; the remaining 30 are one tap away and print in full.

  • Potential for harm · Dcited before2026-03-05 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure comprehensive skin assessment was conducted and pressure injury (localized damage to the skin and/or underlying soft tissue usually over a bony prominence) prevention for one of two sampled residents (Resident 1) when:Resident 1's skin injury on the right buttock, described as a bump with purple discoloration, did not have the exact measurements and specific anatomical (structure of the body) location documented. Resident 1's cause of skin injury was not investigated.Resident 1's physician's order to apply preventive boot for Stage I (skin intact with redness) pressure injury on left heel was not implemented.This failure placed Resident 1 at risk for further skin breakdown, infection, and delayed wound healing. During a record review of Resident 1's admission Record (AR), the AR indicated Resident 1 was admitted to the facility in October 2025 with diagnoses: congestive heart failure (the heart can't pump enough blood), atrial fibrillation (heart condition causing an irregular, often rapid heart rate), and history…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-28 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure for one out of four residents (Resident 1), the accuracy of data collection during respiratory illness outbreak. Resident 1 was not included in respiratory illness outbreak line list (infection control tracking tool used to collect data and active monitoring of both residents and staff during suspected outbreak). This failure resulted in unreliable data for analysis and identifying the root cause of infection.Findings:A review of the facility's admission Record, indicated Resident 1 was admitted on [DATE], with diagnoses that included Chronic obstructive pulmonary disease with (acute) exacerbation. During a review of facility's Change in Condition Evaluation dated 04/27/2025, it indicated Resident 1 had Shortness of breath. Resident 1 was transferred to hospital for evaluation. Resident 1's laboratory result dated 04/27/2025 indicated positive for Coronavirus 0C43, (common human coronaviruses, that usually cause mild to moderate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-12-11 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation interview and record review the facility failed to observe infection control measures for Residents 1,2 and 3 when the following items were found in the shared room sink of Residents 1, 2 and 3:a. One open, unlabeled toothbrush exposed to air and one tube of unlabeled toothpaste were stored in an unlabeled kidney basin (Kidney basin is a shallow, kidney-shaped tray, also known as an emesis basin or kidney dish, used in medical settings to collect bodily fluids like urine or vomit, medical waste, and surgical supplies). b. One unlabeled open tube of triad paste was stored together with two open, unlabeled tubes of toothpastes in a kidney basin (Triad paste is a cream applied to various wounds, including pressure ulcers of the residents).These deficient practices had the potential to transmit infectious microorganisms among residents. Findings: During a concurrent observation and interview on 9/11/25 at 10:52 a.m., with Licensed Vocational Nurse (LVN) 1 and with Certified Nursing Assistant (CNA) 1 in Resident 1, 2 and 3's room:a. One unlabeled toothbrush exposed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-27 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure pureed texture meal was prepared in a manner that is flavorful, appetizing, and with good nutritional value. These failures had the potential to affect the resident's overall nutritional status. Findings: During a concurrent observation and interview on 03/26/25 at 01:02 P.M., with Dietary Supervisor (DS), one test plate of pureed texture food consisted of oven-roasted BBQ beef, pureed fresh zucchini and carrots, and cheddar biscuits. The pureed BBQ beef was light brown with dark brown BBQ sauce, pureed fresh zucchini and carrots was light green and looked like a slime (squishy sensory toy), and pureed cheddar biscuit was paper white. Pureed oven BBQ beef roast did not have a strong flavor of beef; the BBQ sauce which tasted vinegary over powered the flavor of the oven roasted BBQ beef. The pureed zucchini and carrots did not taste like vegetables, and the consistency and texture were gummy/slimy. Pureed cheddar biscuit did have any flavor, and the texture was starchy. During a concurrent observation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-27 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food served was palatable and at proper temperature. The oven BBQ beef roast was dry and non-tender, the vegetables were bland, and cheddar biscuit was dry. These failures had the potential to affect resident's well-being due to lack of enjoyment, satisfaction, and decrease in nutrients from their meals. Findings: During an interview on 03/24/25 at 10:48 A.M., with Resident 115's Responsible Party (RP)1, RP 1 stated Resident 115 had been eating a lot less because he did not like the food. RP 1 stated Resident 115 enjoyed soup, salad, fruit, and fish. During an interview on 03/24/25 at 11:21 A.M., with Resident 33, Resident 33 stated she did not like the food because it was either cold or bland to taste. During an interview on 03/25/25 at 12:14 P.M., with Resident 112, Resident 112 stated she did not like the food in the facility because it was always cold, bland, and no variety. During an interview on 03/25/25 at 12:17 P.M., with Resident 371, Resident 371 stated she was not happy with the food since…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-27 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to store and prepare food in safe and sanitary manner when, large baking sheet trays with ground meat patties were not fully covered and stored near fresh vegetables, and foods were stored without identifying labels and use-by-dates. These failures had the potential for contamination of food resulting in food borne illness. Findings: During a concurrent observation and interview on 03/24/25 at 10:25 A.M., in the kitchen with Dietary Supervisor (DS), DS stated the facility had one reach-in refrigerator. In the reach-in refrigerator there was one container labeled beans with DM date: 3/16/25 and UBD: 3/21/25, DS stated the beans was past it's Use by date. There was another container did not have a label to identify it and open or use by date. DS stated the container labeled beans was kidney beans, and the other container without the identifying label was grape jelly. During a concurrent observation and interview on 03/24/25 at 10:35 A.M., in the walk-in refrigerator with DS, there were five large size baking sheet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-27 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the skilled nursing facility staff did not honor personal choices for one of 26 sampled residents (Resident 51). Resident 51 had complained to staff that his bed was not long enough and he wanted regular utensils with his meals as opposed to the plastic ones being served. Staff did not abide by his requests. This resulted in Resident 51 feeling Frustrated. Findings: Record review of the document admission Record showed the facility admitted Resident 51 on 2/27/2025. Diagnoses included epilepsy (seizure disorder). Review of the document MDS 3.0 Nursing Home Comprehensive (NC) Version 1.19.1 dated 3/6/2025, (resident assessment) showed Resident 51 was alert and oriented. During an interview on 3/24/2025 at 10:15 a.m. Resident 51 stated he had not been sleeping well since his bed was too short. In a concurrent observation Resident 51 was bent over in his bed reading. He stated sleeping in this position makes him wake up Sore. He is also being served his meals but…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-27 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide reasonable accommodations and/or alternative measures to address visual deficit (partial or total inability of visual perception) for one sampled resident (Resident 112). This failure caused Resident 112 to become tearful and feel worthless. Findings: A record review of Resident 112 's admission record, printed on 3/26/25, indicated Resident 112 was admitted to the facility on [DATE]. During a record review of Resident 112 ' s Minimum Data Set (MDS, an assessment used to guide care) dated 3/1/25, it indicated Resident 112 had moderately impaired vision. The MDS assessment indicated Resident 112 ' s Brief Interview for Mental Status (BIMS, an assessment used to assess mental status) score was 15 out of 15, score for intact cognition. The assessment indicated Resident 112 required supervision and/or hand over hand assistance with eating and oral hygiene. The assessment indicated Resident 112 had diagnosis of cataracts (clouding of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-27 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the skilled nursing facility staff did not accurately assess the needs for one of 26 sampled residents (Resident 51). Resident 51 had difficulty eating with poor-fitting dentures and impaired vision due to broken eyeglasses. This resulted in Resident 51 feeling Frustrated. Findings: Record review of the document admission Record showed the facility admitted Resident 51 on 2/27/2025. Diagnoses included epilepsy (seizure disorder). Review of the document Nursing admission Assessment dated 2/27/2025, showed under the section Natural Teeth and Dentures, staff had not checked the appropriate boxes which would indicate Resident 51 had no natural teeth or dentures. Review of the document MDS 3.0 Nursing Home Comprehensive (NC) Version 1.19.1 dated 3/6/2025, (resident assessment) showed Resident 51 was alert and oriented. Review of the section Oral/Dental Status showed he had No natural teeth or tooth fragment(s) and had Mouth or facial pain, discomfort or difficulty with chewing.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure for one out of 26 sampled residents (Resident 88), foot care on a regular basis. Resident 88 had long, thickened, and cracked toenails, and his feet and ankles had layers of scaly dry skin. This failure resulted in Resident 88's feelings of well-being being affected due to lack of foot care. Findings: A review of the facility's admission Record indicated Resident 88 was admitted on [DATE] with diagnoses that included failure to thrive. Resident 88's Minimum Data Set (MDS - resident assessment tool) dated 2/5/2025, the MDS indicated a Brief Interview for Mental Status (BIMS, a scoring system used to determine the resident's cognitive status regarding attention, orientation, and ability to register and recall information) score of 14, (BIMS score of 13 - 15, cognitively intact). Resident 88's MDS Section GG- Functional Abilities for Self-Care indicated Resident 88 needed partial to moderate assistance for shower/bathe self, lower…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 30 citations
  • Potential for harm · Dcited before2025-03-27 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the skilled nursing facility's licensed nursing staff did not provide care according to professional standards for 2 of 26 sampled residents (Residents 90 and 111). Residents 90 and 111 had elevated blood pressures that were not treated with available medication or reported to the doctor. This resulted in the potential for a stroke. (bleed or clot in the brain) Findings: Record review of the document admission Record showed the facility admitted Resident 90 on 1/24/2025. Diagnoses included End Stage Renal Disease. During an interview on 3/25/2025 at 2:55 p.m. the Director of Nursing (DON) stated the dialysis center had called on 3/15/2025 to ask that Resident 90's blood pressure medication be adjusted as his blood pressure became too low at dialysis. The DON stated the medication was changed to prn (as needed) as opposed to regularly scheduled. Record review of the document Order Summary Report dated 3/25/2025 showed Hydralazine (blood pressure medication) was to be given by mouth every 8 hours as needed for SBP greater than 170. (SBP: systolic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-27 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the skilled nursing facility did not make an appointment to assess poor vision for one of 26 sampled residents (Resident 51). Resident 51 had broken his glasses and could not adequately see. This resulted in Resident 51 feeling Frustrated. Findings: Record review of the document admission Record showed the facility admitted Resident 51 on 2/27/2025. Diagnoses included epilepsy (seizure disorder). Review of the document Nursing admission Assessment 5.4 dated 3/6/2025, showed Resident 51 had Adequate vision without the use of corrective lenses. Review of the document MDS 3.0 Nursing Home Comprehensive (NC) Version 1.19.1 dated 3/6/2025, (resident assessment) showed Resident 51 was alert and oriented. Review of the section Hearing, Speech, and Vision showed Resident 51 used Corrective Lenses. During an interview on 3/24/25 at 10:15 a.m. Resident 51 stated he had seizures and broke his glasses in October. He stated he could not see this surveyor as his vision was Blurry and he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-27 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure for one out of 26 sampled residents (Resident 99), Resident 99's head of the bed (HOB) was elevated at a minimum of 30 degrees during tube feeding administration. This failure had a potential to affect Resident 99's health due to accidental inhalation of stomach contents to lungs. Findings: A review of facility's admission Record indicated Resident 99 was admitted on [DATE], with diagnoses that included protein-calorie malnutrition and cancer of upper opening of the stomach. Resident 99's Minimum Data Set (MDS - resident assessment tool) dated 12/18/2024, the MDS indicated a Brief Interview for Mental Status (BIMS, a scoring system used to determine the resident's cognitive status regarding attention, orientation, and ability to register and recall information) score of 00, (BIMS score of 00 - 07, severe impairment). During a review of Resident 99's physician's Order Summary Report (OSR) for the month of 3/2025 indicated Enteral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-27 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to label medications and properly dispose of expired medications for two of 26 sampled residents (Residents 24 and 28): 1. Resident 24's one open inhaler (inhaler: a devise used for delivering medicines into the lungs through breathing) was used beyond the use by date. 2. Resident 28's one discontinued inhaler was found in the medication cart. This failure exposed Resident 24 in receiving an inhaler with questionable potency and efficacy. This failure also resulted in a lack of oversight for Resident 28's discontinued inhaler. Findings: 1. During a review of Resident 24's admission Record (information containing contact details, brief medical history at-a-glance) indicated, Resident 24 was admitted to the facility on [DATE]. During a concurrent observation and interview on 3/25/25, at 1:05 p.m., with Licensed Vocational Nurse (LVN) 2, while inspecting medication cart one, Resident 24 had one opened medication box which contained Wixela or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-27 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the skilled nursing facility's staff did not set up a dental appointment for one of 26 sampled residents (Resident 51). Resident 51 had no natural teeth and had poor fitting dentures. This resulted in Resident 51 feeling Frustrated. Findings: Record review of the document admission Record showed the facility admitted Resident 51 on 2/27/2025. Diagnoses included epilepsy (seizure disorder). Review of the document Nursing admission Assessment, dated 2/27/2025 showed, under the section Natural Teeth and Dentures, nothing had been checked off to indicate he had no teeth or dentures. Review of the document MDS 3.0 Nursing Home Comprehensive (NC) Version 1.19.1 dated 3/6/2025, (resident assessment) showed Resident 51 was alert and oriented. Review of the section Oral/Dental Status showed he had No natural teeth or tooth fragment(s) and had Mouth or facial pain, discomfort or difficulty with chewing. Review of the document Inventory of Personal Effects dated 2/27/2025, showed Resident 51 entered the facility at that time with upper and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-27 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility failed to assist one out of three sampled residents (Resident 73) obtain Medi-Cal authorization for dental services in a timely manner.This failure had the potential to cause Resident 73 to be without dentures longer than necessary, which could result in weight loss, unhappiness, and stress. Findings: During a review of Resident 73's admission Record, dated 3/27/25, Resident 73 was admitted to the facility on [DATE] with multiple diagnoses including homelessness, depression, and hypertension (high blood pressure). During an interview on March 24, 2025 at 11:55 a.m. with Resident 73, Resident 73 stated his teeth were removed several months ago, he wanted dentures, and he did not understand what was happening with his dental insurance. Resident 73 stated he was feeling very stressed about dental insurance and that if he understood about the share of cost, he would not have consented to have his teeth removed. Resident 73 stated not having teeth or dentures makes him feel like crap. During an interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-03 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two (Resident 1 and 3) of three sampled residents were free from verbal and physical abuse when, 1. Resident 2 screamed, hit and made verbal threats to harm Resident 1 during an altercation in the hallway; and 2. Resident 2 threw an object at Resident 3 who reacted by pushing the table, lost his balance and fell at a bingo game in the dining room. This failure caused repeated resident-to-resident altercations, emotional distress and potential to result in injuries for residents in the facility. Findings 1. Review of Resident 2 ' s progress notes dated 3/12/24 indicated Resident 2 screamed, hit and made verbal threats to harm Resident 1. Resident 2 was angry that Resident 1 was in the room next to Resident 2. Resident 2 demanded that Resident 1 leave her side of the hallway. During an interview with Resident 1, on 4/3/24, at 11:26 a.m., Resident 1 stated he went to visit one resident in the room next to Resident 2 ' s room, when Resident 2 came…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-09 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident was free from physical abuse when Resident 2 punched her roommate (Resident 1) on the left arm with her right hand. This failure had the potential for physical injury from retaliation in response to the roommates's aggressive behavior. Findings: Review of Resident 1's admission Record, dated 10/19/23, indicated Resident 1 had a diagnosis of Dementia (the impaired ability to remember, think, or make decisions that interferes with doing everyday activities) with behavioral disturbances and schizophrenia (a mental disorder in which a person loses touch with reality). Review of the clinical record for Resident 1, the Minimum Data Set (MDS-a comprehensive assessment tool) dated 8/10/23, indicated Resident 1 had severe memory and judgement impairments. Review of Resident 1 ' s Care Plan, indicated Resident 1 had behavior problems of saying profanities and throwing things on the floor. Review of Resident 1's interdisciplinary team (IDT,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-13 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure nursing staff followed policies and procedures for safe medication administration when: 1. For one (Resident 5) of five sampled residents, Registered Nurse 1 (RN 1) left six prescription medications on Resident 5 ' s bedside table unmonitored. 2. For three of five sampled residents (Resident 5, Resident 2, and Resident 4), nursing staff did not use two resident identifiers (Information directly associated with a person that reliably identifies the individual as the person for whom the service or treatment is intended) before administration of medications. The failure to monitor the medications left on Resident 5 ' s bedside table resulted in Resident 5 taking medications prescribed for another resident and required two days in an acute care hospital to monitor Resident 5 for adverse side effects from the medications. The failure to use two resident identifiers resulted in Resident 5 receiving medications not prescribed for Resident 5 and had the potential to result in administration of the wrong medications to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-13 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, for one of four sampled residents (Resident 5), the facility failed to ensure nursing staff followed policy and procedures to prevent significant medication errors when nursing staff failed to use resident identifiers (Information directly associated with a person that reliably identifies the individual as the person for whom the service or treatment is intended) to check Resident 5 ' s identity before leaving six medications not prescribed for Resident 5, on Resident 5 ' s bedside table. These failures resulted in Resident 5 taking the six unprescribed prescription medications (quetiapine as a mood stabilizer/depression treatment, empagliflozin for high blood sugar/heart failure, enalapril for high pressure/heart failure, divalproex for seizures/mood stabilizer, duloxetine for depression, and alogliptin for high blood sugar) left at her bedside. The unprescribed medications caused Resident 5 to have dizziness, drowsiness, and required two days in acute care hospital to monitor for potentially life-threatening adverse consequences…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-14 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, for two of two sampled residents (Resident 1 and Resident 2), the facility failed to ensure a homelike environment with clean bed and bath linens that are in good condition when facility did not have enough towels and bed linens and used washcloths that had frayed edges. This failure resulted in an unfamiliar and uncomfortable environment for residents. Findings: During a review of Resident 1's admission Record, printed 9/15/23, the admission Record indicated Resident 1 was admitted on [DATE] with diagnoses that included pain in the right leg and the thoracic spine (upper and middle part of the back). During a review of Resident 1's Minimum Data Set (MDS, a resident assessment instrument used to identify resident care problems to be addressed in an individualized care plan), dated 6/10/23, the MDS indicated Resident 1's Brief Interview for Mental Status (BIMS, is a scoring system used to determine the resident's cognitive status regarding attention,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-03 · tag F0688 — failed to keep residents mobile / prevent decline — pattern
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, for three of three sampled residents (Resident 1, Resident 2, and Resident 3), the facility failed to ensure restorative nursing program was provided to prevent decrease in range of motion and improve mobility. This failure had the potential to result in decline in range of motion and mobility. Findings: 1. During a review of Resident 1's admission Record, the record indicated Resident 1 was admitted to the facility in June 2020 with diagnoses that included right side sciatica (pain, weakness, numbness, tingling in the leg), muscle weakness, pain in the right leg, unsteadiness on feet, history of falling, osteoarthritis (the ends of the bones/joints wear down causing pain), and lumbar region spinal stenosis (narrowing of the spinal canal, compressing the nerves that travel through the lower back down to the legs). During a review of Resident 1's Minimum Data Set (MDS, an assessment tool used to direct resident care), dated 6/2/23, under Section G, the document indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-03 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure there was sufficient staff to provide nursing services to maintain residents' practicable physical and psychosocial well-being. This failure had the potential to result in poor care and increased risk for safety like falls. Findings: During a review of the Facility Assessment, last updated 8/14/23, the document indicated a total average daily census of 98 to 100 residents. The assessment indicated services the facility offers included activities of daily living (ADLs) like bathing, showers, oral/denture care, dressing, eating, support with needs related to hearing/vision/sensory impairment. The facility assessment also indicated resident acuity ranged from residents needing assistance from 1-2 staff to residents who are totally dependent on staff assistance for all ADLs. The general staffing plan to meet residents' needs are as follows; for the morning shift, 11 Certified Nursing Assistants (CNA), for the afternoon/evening shift, ten CNAs and six CNAs for the night shift for a total of 27 CNAs over a 24-hour period.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-03 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, for one of three sampled residents (Resident 2), who was dependent on staff for Activities of Daily Living (ADLs, such as transfers from bed to chair, bathing/showers, eating, personal hygiene), the facility failed to ensure showers were provided to maintain grooming and personal hygiene. This failure had the potential to result in diminished self-esteem and poor grooming and personal hygiene. Findings: During a review of Resident 2's admission Record, the record indicated Resident 2 was admitted to the facility on [DATE] with diagnoses that included muscle spasms, chronic pain, multiple sclerosis (chronic disease of the central nervous system, symptoms include trouble walking) and epilepsy (nerve cell activity in the brain is disturbed causing seizures). During a review of Resident 2's MDS (Minimum Data Set, a standardized assessment tool used for nursing home residents), dated 4/14/23, the MDS indicated Resident 2 had a Brief Interview for Mental Status (BIMS,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-12-08 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to store and procure food in a sanitary manner when eggs were not pasteurized, dented cans were stored in the dry storage area, and a scoop used for a thickening agent was not stored in its holder. These deficient practices had the potential to cause food borne illness that can affect all residents. The facility census was 79. Findings: During a concurrent observation of the kitchen and interview on 12/5/22 at 9:30 a.m., with the Dietary Manager (DM) 1, eggs stored in the refrigerator were not pasteurized, a dented can of marinara sauce was stored with the undented cans and a scoop for a thickening agent was placed on top of a nearby shelf. DM 1 confirmed the eggs in the refrigerator were not pasteurized. DM 1 further stated when unpasteurized eggs are not fully cooked and served, it can make residents sick. DM 1 acknowledged the dented can of marinara sauce stored with the rest of the ready-to-use cans and should be placed in a designated area for dented cans. DM 1 further stated the scoop for the thickening…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-08 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, record review, and interview, the facility failed to follow the lunch menu planned for 12/6/22 when fruit cups was served as dessert instead of triple fruit crisp. This deficient practice resulted in Resident 26 feeling disappointed. Findings: During an interview on 12/6/22 at 12:25 p.m. with Dietary Aide (DA) 1, DA 1 stated the triple fruit crisp dessert ran out during tray line and substituted the desert with fruit cups. During an interview on 12/6/22 at 12:45 p.m., with Resident 26, Resident 26 stated she was disappointed because she was given a fruit cup instead of the triple fruit crisp as a dessert for lunch. Resident 26 further stated she was not informed of the menu change. A review of the facility document titled, Food Menus, dated April 2020 indicated Menus must: be prepared in advance and be followed. A review of the document titled, Menu Changes dated April 2020 indicated, Procedure 1. Modify posted menus to reflect menu changes . Documentation- Record changes directly on the printed menu. Retain all menus according to state requirements.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-08 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to follow infection control policies and procedures when two residents (Resident 189 and 28) of four sampled residents receiving oxygen therapy aerosol set-ups were not labeled and put away in a manner to prevent infection. This deficient practice has the potential to spread infection. Findings: 1. A review of Resident 189's admission Record, dated 12/7/22 indicated Resident 189 was admitted to the facility on [DATE] with a diagnosis of COVID-19 (respiratory disease caused by SARS-CoV-2). Resident 189 also has a diagnosis of chronic respiratory failure (condition that occurs when the lungs cannot get enough oxygen into the blood or eliminate enough carbon dioxide from the body). A review of Resident 189's Minimum Data Set (MDS- an assessment tool to guide care) dated 11/28/22 indicated Resident 189 receives oxygen while a resident. A review of Resident 189's doctor's orders on 11/23/22 indicated for oxygen by nasal cannula as needed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-08 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to identify, assess, and intervene for multiple purplish discolorations on the right and left arms of one of 23 sampled Residents (Resident 28). This failure placed Resident 28 at risk for further skin injury and delayed care. Findings: During an observation on 12/05/22, at 10:35 a.m., Resident 28 was observed with multiple purplish discolorations on her right and left arms. During a concurrent observation and interview on 12/05/22, at 10:40 a.m., with the Licensed Vocational Nurse (LVN) 2, Resident 28's arms were visible. LVN 2 stated Resident 28 had multiple discolorations on both arms. During a concurrent interview and record review on 12/06/22, at 9:50 a.m., with the Director of Nursing (DON), of Resident 28's Weekly Nursing Summary, dated 11/30/22 was reviewed. DON stated the multiple discolorations on both arms were not documented on the Weekly Nursing Summary, and no other skin assessments were evident from 11/30/22 through 12/6/22. DON further stated nurses should have checked Resident 28's skin daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-08 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide a homelike environment for one of 23 sampled residents (Resident 59). This failure resulted in Resident 59 feeling upset that her room was not homelike. Findings: During a concurrent observation and interview on 12/05/22, at 12:52 p.m., in Resident 59's room, Resident 59 stated her room walls were in disrepair and was not homelike. The wall above Resident 59's bed had multiple areas with paint peeling and wall scratches. Resident 59 stated it made her feel so upset that her walls had always been in disrepair and had told staff about it. During a concurrent observation and interview on 12/06/22, at 12:15 p.m. with the Maintenance Director (MD), Resident 59's room walls had scratches. MD stated the room walls had a lot of scratches that needed to be repaired. MD stated he didn't keep a log of wall repairs and did know when the wall was last repaired. MD further stated it was not homelike. During a concurrent observation and interview on 12/07/22, at 11:18 p.m., with Licensed Vocational Nurse (LVN) 2,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-08 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that one (Resident 46) of five sampled residents with mobility issues received treatment and care to prevent a worsening of contractures (a condition of shortening and hardening of muscles, tendons, or other tissues, often leading to deformity and rigidity of joints) when Resident 46 did not receive Restorative Nursing Program (RNA) services. This deficient practice has the potential for Resident 46 contractures to worsen. Findings: A review of Resident 46's admission Record, dated 12/7/22 indicated Resident 46 was admitted to the facility on [DATE] with a primary diagnosis of urinary (bladder) tract infection. Resident 46 also had a diagnosis of generalized muscle weakness. A review of Resident 46's Minimum Data Set (MDS) an assessment tool to guide care, dated 11/27/22 indicated, Resident 46 requires extensive assistance from one staff person to dress, eat, use the toilet and for personal hygiene. During a review of Resident 46's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-08 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow their policy and procedures for oxygen administration for one (Resident 23) of four sampled residents receiving oxygen therapy when two portable oxygen tanks were not safely stored. This deficient practice may result in placing individuals in the facility at risk of potential harm in the event that a portable oxygen tank is dropped. Findings: A review of Resident 23's admission Record, dated 12/7/22 indicated Resident 23 was admitted to the facility on [DATE] with the primary diagnosis of spinal stenosis (narrowing of the spaces in your spine and creating pressure of the spinal cord and nerve roots). Resident 23 also had chronic respiratory failure (a condition that occurs when the lungs cannot get enough oxygen into the blood or eliminate enough carbon dioxide from the body). A review of Resident 23's Minimum Data Set (MDS- an assessment tool to guide care dated 11/10/22 indicated, Resident 39 is cognitively intact and receives…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-08 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview and record review, the facility failed to prepare food that was palatable and attractive when Resident 26 was served a burnt quesadilla for lunch. This deficient practice resulted in Resident 26 not enjoying her lunch and feeling disappointed. Findings: During an observation on 12/6/22 at 12:20 p.m. the tortilla on one side of a quesadilla had burned spots and was placed on a serving platter by [NAME] 1 to serve. During a concurrent observation and interview on 12/6/22 at 12:45 p.m., Resident 26 had leftover burnt tortilla left on her plate. Resident 26 stated she had to eat around the burnt parts and she did not enjoy her lunch and felt disappointed. During an interview with Dietary Manager (DM) 1 on 12/6/22 at 1:45 p.m., DM 1 stated he was not aware a burnt quesadilla was served to Resident 26. DM 1 stated burnt foods should not be served. DM 1 further stated food that is served should have a good appearance and should be palatable to the residents.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2020-02-06 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility had a 7.14 % medication error rate when two medication errors of 28 opportunities were observed during medication passes observation: 1. Reglan 5 mg (metoclopramide- use to treat nausea, vomiting) was given with meals. 2. Staff did not follow physician order to mix Prostat (a liquid protein for pressure ulcers, wounds, critical illnesses and other conditions requiring increased protein) 30 milliliters with 100 milliliters. These failures had the potential of ineffective medication treatment for Residents 19 and 69. Findings: 1. Review of the admission Record (a medical record that documents the patient's status) indicated Resident 19 was admitted to the facility with diagnosis that included nausea. During the morning medication pass observation on 2/5/2020 at 8:10 a.m., Resident 19 was eating breakfast. Licensed Vocational Nurse (LVN) 1 pulled the over-bed table where the breakfast tray was and gave all his medications that were due at 9:00 am., including his dose of Reglan. During an interview on 2/5/2020 at 9:05 a.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2020-02-06 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to store, prepare, and serve food under sanitary conditions when: 1. a male kitchen staff did not wear facial hair protection while in the kitchen food preparation areas; 2. several food items were expired; 3. canned emergency food supplies were dented; 4. expired nutritional supplements were stored with currently used enteral (food fed via a tube) products. These failures had the potential to cause food contamination or food borne illness. Findings: 1. During a brief tour of the Kitchen on 2/3/20 at 9:07 a.m., the Dietary Manager (DM) was observed to have facial hair that was not covered while in the food preparation areas of the Kitchen. In an interview with the DM on 2/3/20 at 9:07 a.m., the DM stated the facility's policy was to cover facial hair with a hair net while inside the Kitchen. Review of the Food and Drug Administration (FDA) Food Code 2017, Chapter 2-4, paragraph 402, Hair Restraints, indicated, Food employees shall wear hair…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2020-02-06 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to follow infection control practices when: 1. The staff did not change gloves during treatment for Resident 40. 2. The staff did not wash hands before and between glove changes during treatment for Resident 19. 3. The staff did not wash hands before and after delivering meal tray to Residents. 4. The staff did not wash hands between residents during medication pass for Resident 69 and 84. These failures increased the potential for cross contamination. Findings: 1. During an observation of a gastrostomy tube (G-Tube, a tube inserted through the belly that brings nutrition directly to the stomach) dressing change with Licensed Vocational Nurse (LVN) 6 on 2/3/2020 at 2:10 p.m., for Resident 40, LVN 6 used the gloves from the dispensing box and started cleaning the GT site with normal saline, patted dry, she then applied skin prep surrounding the skin, and she covered the site with a drain sponge, leaving the gloves on from the beginning to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2020-02-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one of 22 sampled residents (Resident 40) was treated with respect and dignity when staff failed to close the privacy curtain during treatment procedure. This failure had the potential to result in Resident 40's unnecessary body exposure, and embarrassment that could lower her self-stem and self-worth. Findings: A review of Resident 40's physician's order dated 9/18/2019, indicated gastrostomy tube (GT- a tube inserted through the belly that brings nutrition directly to the stomach) site cleanse with normal saline, pat dry, skin prep (the) surrounding skin, cover with drain sponge, secure with tape and change every day and PRN spoilage. During treatment observation on 2/3/2020 at 2:10 p.m., Licensed Vocational Nurse (LVN) 6 approached Resident 40 (who was in bed) and explained the procedure to Resident 40 of what she was going to do. The privacy curtain surrounding Resident 40's bed on her right side was left open. LVN 6 pulled Resident 40's gown up above her abdomen, exposing the resident's abdomen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-06 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide notice to the Office of the Long-Term Care Ombudsman of transfers to the hospital for two of 22 sampled residents (Residents 66 and 76). This failure had the potential to result in the residents not having access to an advocate. Findings: Review of Resident 66's clinical record indicated Resident 66 was transferred to the acute care hospital on [DATE]. A notice to the Office of the Long-Term Care Ombudsman was unable to be found in Resident 66's clinical record. During an interview on 2/6/20, at 11:09 a.m., with the Assistant Administrator (AA.), the AA stated there was no notice sent to the Office of the Long-Term Care Ombudsman for Resident 66's transfer to the hospital. The AA stated she did not know the facility was supposed to do that, but the facility will now start sending a notice to the ombudsman for resident transfers to the hospital. Review of the admission Record indicated Resident 76 was admitted to the facility with multiple…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-06 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to to provide pain management for one (Resident 25) of 22 sampled residents when: 1. a pain assessment was not conducted routinely. 2. pain medication or non-drug intervention was not given for complaints of pain. These failures resulted in unnecessary pain and suffering which affected Resident 25's ability to maintain his highest practicable physical, mental, and psychosocial well-being. Findings: 1. Review of the Face Sheet indicated that Resident 25 was admitted on [DATE] with multiple diagnosis including, Muscle Spasms, Chronic Pain Syndrome and Anxiety. During an observation on 2/3/20 at 9:30 a.m., Resident 25 was awake in bed. Both arms and feet were flexed as if he was in a fetal position. The Minimum Data Set (MDS - a resident assessment tool) Coordinator at bedside attempted to take Resident 25's hand away from the center of his body but Resident 25 yelled and screamed was if he was in a lot of pain. Review of clinical records…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2020-02-06 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, for one (Resident 25) of 22 sampled residents, the facility failed to ensure that Resident 25 was free of a significant medication error when a scheduled antibiotic medication was not given. This failure had the potential for Resident 25 not getting the full effect of the antibiotic and compromise the healing process. Findings: A review of Resident 25's face sheet (a document that gives resident information at a quick glance), indicated that Resident 25 was admitted on [DATE] with multiple diagnoses which included Urinary Tract Infection (UTI). In an observation of Resident 25 on 2/3/20 at 9:30 a.m, Resident 25 was in bed eating his breakfast. Resident 25 stated the nurses did not wake him up to give his medications. Review of the Physician's order dated 2/1/20, indicated, Cipro (medication given for infection) 500 mg tablet, give 1 tab by mouth twice daily x (for) 7 days. Review of the Medication Administration Record, dated February 2020, indicated that staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2020-02-06 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure safe medication storage when: 1. in the North Wing Station medication room, the refrigerator had a yellowish sticky liquid at the bottom and the container for the medications to be destroyed was overflowing. 2. in the South Wing Station medication room, the refrigerator had a yellowish sticky liquid at the bottom. 3. the South Wing Station Medication Cart 3 was dirty with small pieces of aluminum paper and multiple loose tablets in the bottom of the cart; the pill crusher was with brownish substance around the rim. Discontinued medication for Resident 83 was still stored it the Medication Cart 3. 4. in the South Wing Station, Medication cart 1 was dirty with small pieces of aluminum paper and multiple loose tablets in the bottom of the cart and pill crusher had brownish substance around the rim. These failures had the potential for residents to receive unintended medications. Findings: 1. During a concurrent observation and interview on 2/4/2020 at 9:20 a.m., with Registered Nurse (RN) 1, the North Wing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to AARON MAYER — 7 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 53.1+0.9 vs chain
Health inspection 3 of 52.6+0.4 vs chain
Staffing 4 of 53.3+0.7 vs chain
Quality measures 5 of 54.3+0.7 vs chain
The other 6 homes this chain runs (chain average 3.1★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
AHM TRUSTOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL100%since 08/01/2021
MAYER, AARONIndividualDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/22/2021
THE COMPLIANCE INSTITUTE LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/03/2023
CHANDRA, SMITAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/01/2022
ELLKS, MARJORIEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/03/2023
130 TAMPICO, LLCOrganizationADP OF THE SNFsince 05/22/2021
MCP WAYSIDE, LLCOrganizationADP OF THE SNFsince 07/28/2022
PACIFICARE HEALTH MANAGEMENT LLCOrganizationADP OF THE SNFsince 05/22/2021
MAYER, RONALDIndividualADP OF THE SNFsince 05/22/2021

CMS files one row per role, so the 16 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$19.2M
Net patient revenuemost recent cost report
+6.4%
Operating marginrevenue minus expenses
$3.2M
Related-party expense18% of expenses
Who pays — share of resident-days
Medicaid 65%Medicare 19%Other / private 16%

This home reported $3.2M paid to related parties — landlords or management companies under common ownership — equal to about 18% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$515per resident / day
operating cost
$15,667per month
≈ monthly operating cost
$551per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056213. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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