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Yukio Okutsu State Veterans Home

1180 Waianuenue Avenue, Hilo, HI 96720 · Government - State · 95 certified beds · (808) 961-1500 Medicare & Medicaid certified

Call the home — (808) 961-1500 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citations — no harm found (F0740, F0744)2 actual-harm citations1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$13,049 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • it has 2 actual-harm citations
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $13,049 in federal fines (most recent 2023-10-30)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • nursing-staff turnover (60%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1190 Waianuenue Avenue, First Floor · (808) 932-3730 · Call to confirm hours
Pharmacy
670 Ponahawai St Ste 213 · (808) 933-8555 · Call to confirm hours
Grocery
96 Pikake Pl · (808) 928-8101 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship
1099 Waianuenue Ave · (808) 959-7765

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased16.0%16.8%15.4%typical
Long-stay residents who lose too much weight10.7%4.9%5.4%worse
Long-stay residents with a catheter left in their bladder0.4%1.0%0.9%better
Long-stay residents with a urinary tract infection0.9%2.4%2.0%better
Long-stay residents with depressive symptoms9.0%1.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.8%1.9%3.3%worse
Long-stay residents whose ability to walk worsened15.0%20.4%16.1%typical
Long-stay residents on antianxiety or hypnotic medication5.1%9.1%18.9%better than state — see note marked double-dagger below the table
Long-stay residents given the seasonal flu vaccine91.8%95.4%95.3%typical
Long-stay residents with pressure ulcers3.7%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control16.3%17.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table11.4%11.9%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.4%1.4%better
Short-stay residents given the seasonal flu vaccine84.4%84.7%79.4%typical
Short-stay residents rehospitalized after admission20.4%19.4%22.6%typical
Short-stay residents with an outpatient ER visit4.3%10.3%12.0%better
Long-stay hospitalizations per 1,000 resident days0.181.091.67better
Long-stay outpatient ER visits per 1,000 resident days0.110.881.80better than state — see note marked double-dagger below the table

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

58.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 35 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

58.8%U.S. median 51.5%
Got home and stayed home
10.2%U.S. median 10.7%
Went back to hospital
70.0%U.S. median 56.6%
Met the expected recovery
0.31U.S. median 0.31
Therapy hours / resident / day
0.15hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 70.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 20 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 50% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF58.8%CMS range 45.6–72.851.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.2%CMS range 6.4–15.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge70.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge70.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge70.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified95.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.801.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.12
RN hours/ resident / day
0.50
LPN hours/ resident / day
3.03
Aide hours/ resident / day
4.64
Total nurse hours/ resident / day
0.91
RN hoursweekends
60.3%
Total nursing turnover
53.6%
RN turnover

How full it usually is: this home is certified for 95 beds and averages 67.1 residents a day — about 71% occupied, or roughly 28 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.64 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.12 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.03 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.07 hrs/resident/day on weekends vs 4.88 on weekdays — 17% thinner on weekends. RN hours go from 1.20 to 0.91 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 60% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2024-11-15)
10
at the previous standard inspection (2023-10-30)

Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 13 most serious are shown; the remaining 26 are one tap away and print in full.

  • Actual harm · G2023-10-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure one of the residents (Resident (R) 161) in the sample was free from accident hazards from the use of a mechanical lift. A facility staff independently operated the mechanical lift without assistance form another staff member. As a result of this deficient practice, R161 sustained multiple fractures to his vertebra and ribs. This deficient practice has the potential to affect all residents that require the use of a mechanical lift for transfers. Findings include: Review conducted for the Facility Reported Incident (FRI) document retrieved from Aspen Complaints/Incidents Tracking System (ACTS) 10397. Initial report was submitted to the Office of Healthcare Assurance on 06/29/23 and the completed report on 07/07/23. Type of incident was listed as Other, Serious Bodily Injury. Details of incident stated that on 06/29/23, R161 was being transferred from the wheelchair to the bed using a mechanical lift by a Certified Nurse Assistant (CNA) when the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2022-10-14 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview with staff members, the facility failed to ensure residents received care to prevent development of new pressure inuries and provide care to promote healing and prevention of infections from developing for two (Residents 11 and 54) of four residents included in the sample. The facility failed to develop a person-centered care plan for the prevention of development and infection of pressure injuries; implement the resident's care plan to facilitate healing of the pressure injuries (application of foam boots and elevating feet); and provide resident with informed choices regarding the treatment of the pressure ulcers. As a result of the deficient practice, Resident (R)11 developed two facility-acquired pressure injuries which worsened, Stage 4 pressure injury to the left heel and Stage 3 pressure injury to the right buttock. R11's pressure injury also became infected requiring antibiotic treatment. R54 was admitted to the facility with deep tissue injury (DTI) to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2022-10-14 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that adequate pain management was provided to one resident (R34) in the sample. As a result of this deficient practice, R34 experienced pain that interfered with his movement, affected his mood, and diminished his appetite, thereby preventing him from attaining his highest practicable level of well-being. Findings include: Resident (R)34 is a [AGE] year-old male admitted to the facility on [DATE] with diagnoses that include muscular dystrophy, heart failure, and chronic pain syndrome. On 10/11/22 at 01:29 PM, an interview was done with R34 at his bedside. R34 reported constant pain everywhere, but worse in his neck and hands. When asked, R34 stated that the pain medications he was on did little to relieve his pain. Concurrent observations noted several signs indicating severe pain. R34 was observed grimacing, biting his lower lip, holding his breath and or taking very shallow breaths, speaking in few words at a time, frequently…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-11-15 · tag F0847 — pattern
    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure the Binding Arbitration Agreements (BAA) followed all the requirements as specified in the regulations. Specifically, the agreements residents were asked to enter into, did not explicitly grant the residents or their representatives the right to rescind the agreement within 30 calendar days of them signing it. Findings include: On 11/14/24 at 10:00 AM, review of resident (R)25's Electronic Health Record (EHR) was conducted. Review of the document titled Patient and Facility Arbitration Agreement revealed that it did not include language that the resident or their representative have the right to rescind the agreement within 30 calendar days of signing it. Review of the list of residents that have entered into a BAA showed 42 of the 60 residents have agreed to it. On 11/15/24 at 10:32 AM, a concurrent interview and record review was conducted with the Administrator in her office. Administrator reviewed the BAA and acknowledged the agreement did not explicitly grant the residents or their representatives the right to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-15 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure the resident's right to a dignified existence and is treated with respect and dignity for one resident (Resident (R)36) sampled. Registered Nurse (RN)6 referred to resident's who require assistance with meals as feeders in front of R36, who requires assistance with meals. As a result of this deficient practice, residents are at a potential risk of psychosocial harm. Findings include: On 11/12/24 at 12:09 PM, while conducting an interview with R36 in the resident's room, RN6 entered the room, stood next to the resident, and informed this surveyor, The unit has two other feeders, and the aide will be over to assist the resident (R36 with lunch) when they (aides) are done. After RN6 left the room, R36 stated, I guess I'm a feeder. and reported it did not feel good to hear staff refer to him as a feeder. RN6 returned to R36's room a short time later to assist the resident with lunch and R36 refused the meal. Review of R36's Electronic Health Record (EHR) documented the resident's most recent annual Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-15 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to facilitate a resident's self-determination through support of the resident's choice of food preferences for one resident (Resident (R)58) sampled. R58's reported he informed the facility of his food preferences and still receives foods that he informed the facility he does not like, for example milk and fish. During lunch observation on 11/12/24, the resident was served salmon for lunch and the resident's meal ticket documented R58 dislikes fish. As a result of this deficient practice, residents are at risk for more than minimal physical and/or psychosocial harm. Findings include: On 11/12/24 at 10:55 AM, conducted an interview with R58. During the interview, R58 reported the food is not so good and he receives foods that he has told staff he dislikes or has stopped eating/drinking. Asked R58 for an example of an event he experienced. R58 reported since last week, he has had diarrhea and, in an attempt, to minimize the incident of having diarrhea, he told staff that he does not want any milk or dairy products, with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-15 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the resident or their representative was given written notice of transfer or discharge from the facility and that a copy of the notice was sent to a representative of the Office of the State Long-Term Care Ombudsman for two residents (Resident (R)7 and R43) sampled. This deficient practice has the potential to affect all the residents who are transferred or discharged from the facility. Findings include: 1) Review of R7's Electronic Health Record (EHR) documented R7 was sent to an acute hospital on [DATE] due to difficulty breathing. On 11/15/24 at 09:18 AM, conducted an interview and concurrent review of R7's Transfer/Discharge Notice (which was provided by the facility) with Social Service staff (SS)2. Inquired if a copy of R7's Transfer/Discharge Notice for 07/09/24 was sent to a representative of the Office of the State Long-Term Care Ombudsman and requested for SS2 to provide a confirmation of the date and time the notice was sent. SS2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop a comprehensive person-centered care plan (CP) for pain which included non-pharmacological interventions for one of five residents (Resident (R)16) sampled for unnecessary medication. Review of R16's CP for pain did not include non-pharmacological interventions as a standard of practice of multimodal approaches for pain relief according to the American Nurses Association (ANA). As a result of this deficient practice, resident is at risk for potential harm by potentially receiving unnecessary medications, which could include opioids, prior to implementing other effective modalities of pain relief (cold, heat, repositioning, exercise, stretching etc.). Findings include: Review of R16's Electronic Health Record (EHR) documented R16 was admitted to the facility on [DATE] with diagnosis which included low back pain and has a current diagnosis of cellulitis to both lower limbs, and gangrene. R16 was admitted to hospice on 10/31/24. R16's physician's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility failed to provide appropriate medical care for one resident (R)58. The facility failed to manage R58's bowel regimen and manage the resident's diarrhea. This deficient practice has the potential to result in more than minimal psychosocial and physical harm. Findings include: On 11/12/24 at 10:52 AM, entered R58's room and conducted an interview with R58 and R58's Family Member (FM)1. R58 reported having diarrhea since last week Thursday (11/07/24). R58 expressed concerns about having diarrhea for the past six (6) days and felt that the facility has not been managing his condition according to professional standards of medical care. R58 reported to date, the facility has not taken a stool sample to ensure he does not have C. difficile (a germ bacterium that causes diarrhea and inflammation of the colon and can be life threatening) or a similar condition; administered medication that is an osmotic laxative (MiraLAX, which draws water into the colon)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-15 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to provide care consistent with professional standards of practice for the resident (Resident (R)25) who received hemodialysis (treatment to remove waste and excess fluids from the blood) treatments. Specifically, the facility did not ensure fluid restrictions were followed as ordered by the attending physician. This deficient practice could result in preventable adverse health conditions like fluid overload and congestive heart failure for residents with end stage renal disease. Findings include: R25 was admitted to the facility on [DATE] for short-term rehabilitation services. Diagnoses included but not limited to End Stage Renal Disease (ESRD) and dependence on renal dialysis. During an interview with R25 on 11/13/24 at 09:25 AM, R25 said he has been on hemodialysis for over 10 years. Asked R25 if he has had any complications during his treatments. R25 said his blood pressure drops during treatments when the weight gains between…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-15 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a medication error rate of less than 5%, as evidenced by two medication errors observed out of 30 opportunities, for an error rate of 6.67%. Safe and timely medication administration practices are essential for the health and well-being of the residents. As a result of this deficient practice, two residents (Resident (R)56 and 52) were placed at risk of negative outcomes due to medication errors. This deficient practice has the potential to affect all residents in the facility taking medications. Findings include: 1) On 11/14/24 at 08:14 AM, observed Licensed Practical Nurse (LPN)2 administer medications on the second floor. One of the medications administered to R56 was Mucinex Extended Release, 600 mg (milligrams). LPN2 cut the tablet into two pieces prior to giving it to R56. 2) On 11/14/24 at 08:31 AM, LPN2 administered Flonase nasal spray to R52. LPN2 inserted the applicator into R52's nostril and administered two sprays into each nostril as ordered. LPN2 then replaced the applicator cover and did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-15 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to clean and maintain food serving equipment, dishes, and utensils in a sanitary condition. This deficient practice places the residents at risk for food borne illness and has the potential to affect all the residents who have meals served by the facility. Findings Include: 1) Concurrent observation and interview were conducted on 11/12/24 at 09:31 AM. Observation was made of a food warmer that contained an uncovered container of soup. The top of the food warmer had a worn down rubber seal and a buildup of dust and lint. The dust and lint were directly above the uncovered soup. Both the cook and the Dietitian (D)1 were shown the dirty warmer and the uncovered soup. D1 confirmed that the container of soup should have been covered and the food warmer should be cleaned. 2) Concurrent observation and interview were conducted on 11/12/24 at 09:43 AM. Dietary Assistant (DA)1 was observed testing the dishwasher solution. After the solution was tested, observation of the test strip bottle showed that the container had an expiration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-15 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to ensure a resident's medical record included documentation that indicated the resident did not receive the influenza immunizations for one of five residents (Resident (R)46) sampled for immunizations. R46 signed a consent form to receive the influenza immunization. However, R46 did not receive the influenza immunization and the resident's refusal and education regarding the benefits of the vaccination was not documented in his medical record. As a result of this deficient practice, R46 was placed at risk for more than minimal harm. Findings include: On 11/14/24 at 03:04 PM, conducted an interview and concurrent record review with the Director of Nursing (DON), in her office regarding the facility's infection control program. Reviewed the immunization status of five (5) preselected residents. R46 did not receive the influenza immunization but had signed a consent form to receive it. Provided an opportunity for DON to provide an attestation or other documentation of R46's refusal and education the facility provided to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 26 citations
  • Potential for harm · D2024-11-15 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to provide competent nursing services for one resident (Resident (R)166) sampled. Specifically, nursing staff did not take immediate action and seek a higher level of care for R166's respiratory distress. As a result of this deficient practice, R166 was placed at risk of more than minimal physical harm. Findings include: Review of R166's Electronic Health Record (EHR) documented the resident was admitted to the facility on [DATE] with diagnosis which included hemiplegia/hemiparesis following a cerebral infarction affecting the right dominant side, dysphagia, and hypertension. R166 was at the facility for physical, speech, and occupational therapy services after experiencing a cerebral infarction (condition that occurs when brain tissue dies as a result of a lack of blood flow). Review of R166's oxygen saturations documented R166's oxygen saturation as: 10/06/24 at 11:15 PM- 91.0 % on room air 10/07/24 at 06:07 AM- 92.0% oxygen via nasal cannula 10/07/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-30 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review (RR) and interview, the facility did not provide a written notice to specify a bed-hold at the time of transfer. In addition, the facility failed to provide written information to the resident and/or resident representative at the time of transfer. Findings include: RR of resident (R)37 reveals multiple hospitalizations to an acute facility. R37 was initially admitted to the facility on [DATE]. Most recent admission was 10/27/23 at 11:46 AM. Unable to locate via record review documentation regarding bed-hold policy except on admission and notice of transfer to resident or resident representative. Interview with Nursing Home Administrator (NHA) and Direction of Nursing (DON) regarding admission to the hospital for R(37). He was admitted on [DATE] for aspiration and then most recently on 10/27/23. NHA stated that they have a weekly communication every week and the facility still has a bed for him. NHA stated that they have no written communication that goes out to patient representative…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-30 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure dishes used to serve food were appropriately sanitized in accordance with professional standards for food service safety. This deficient practice placed all the residents in the facility at risk for possible foodborne illnesses. Findings include: An observation and concurrent interview was done on 10/24/23 at 09:47 AM. The initial tour of the kitchen area was conducted with Dining Services Director (DSD). Observed a log on the wall by the dishwashing machine that DSD identified as the temperature log. DSD added that the staff use the log to record the temperatures for the dishwasher to make sure that the dishes are disinfected properly after use. Review of the log titled Dishwashing/Warewashing Machine Temperature Log and noted an entry for 10/23/23 was missing. Asked DSD how often the staff record the temperatures on the log. DSD said the staff record it three times a day since they use the dishwashing machine after each meal service. Asked DSD if the dishwasher was used after dinner on 10/23/23. DSD…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-30 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review (RR), two residents of the three sampled resident (R)38 and R43, failed to receive accurate assessments, reflective of their status at the time, to identify relevant care areas. As a result of this deficiency, their care plans (CP) did not identify focus areas needed to ensure they maintain or attain their highest medical, functional, and psychosocial potential. All residents are at risk of not receiving an accurate assessment. Findings include: 1) On 10/27/2023 at 08:00 AM, observed R38 in his room, lying in bed. During the interview, he said he had a cracked tooth, for some time. R38 said he wanted to have the tooth taken out. The MDS (Minimum Data Set), used for standardized assessments (comprehensive, quarterly, significant change in status) includes a Dental Section L. which assesses for any Obvious or likely cavity or broken natural teeth. On R38's annual assessment completed on 02/07/2023, this was checked off, indicating he did have a current issue with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-30 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record reviews, the facility failed to implement person-centered comprehensive care plan for one of two sampled residents (Resident (R) 39). An intervention to prevent falls for R39 was not implemented. As a result of this deficient practice, the R39 was placed at risk for potential harm from avoidable falls and has the potential to affect all resident at the facility on close monitoring. Findings include: On 10/24/23 at 11:37 AM, observed R39 lying in bed, awake, with Certified Nurse Assistant (CNA) 11 sitting at bedside. CNA11 said R39 is on one-on-one close observation during the day due to a history of frequent falls. Review of R39's care plan documented that he is at risk for falls and interventions included but not limited to, 1:1 (one-on-one) observation and supervision, Q-15 (every 15) minute check QHS (every night at bedtime). Further review of progress notes for the past six months revealed R39 has had falls on the following dates: 04/03/23, 04/15/23, 04/25/23, 05/19/23, 05/30/23, 05/31/23, 06/06/23, 06/13/23, and 06/14/23. One-on-one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-30 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to meet the standards of good clinical practice and ensure timeliness of revisions to the Care Plan (CP) of two Residents (R) of a sample size of 3, R9 and R43. Specifically, R9's dental issue, was not addressed in his CP and R43's hearing aid was not being used. As a result of these deficiencies there was the potential they would not meet their highest level of medical, physical and psychological well-being. This deficient has the potential to affect all residents. Findings include: 1) R9 was admitted to the facility on [DATE], and is a long term resident. His medical history includes, type 2 diabetes, hypertension, Parkinson's disease, dementia without disturbance, major depressive disorder, and acute kidney failure. On 10/27/2023 at approximately 08:30 AM, during an interview with R9 in his room, he said he had been having tooth pain, and pointed to the upper tooth. He went on to say, he wanted it removed because he had a bad experience…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-30 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, observation and record review, the facility failed to provide consistent repositioning for one of the one sampled residents (R) 45 in the sample. R45 had an existing Stage 4 (Full-thickness skin and tissue loss) Pressure Ulcer (PU) on the sacrum. As a result of this deficiency, R45 was at increased risk for new PU's and the potential of healing the current PU was decreased. This deficient practice could affect any resident identified at risk for the development of PU, and those with current PU's, resulting in preventing them from reaching their highest physical and psychosocial well-being. as ordered, and consistent with professional standards of practice. Findings include: R45 is a [AGE] year old male admitted to the facility on [DATE]. He has a pertinent medical history that includes a history of paraplegia (paralysis, loss of function in the lower part of body) due to astrocytoma (tumor of the spinal cord) with a neurogenic bladder (lack of control of bladder). He has a chronic indwelling…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-30 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure that the medication error rate was less than 5 percent for one of five sample residents Resident (R)46. This deficient practice has the potential to harm other residents and failure for R46 to reach their highest practicable level of health and well-being. Findings include: Observation and concurrent record review (RR) on 10/26/23 at 08:36 PM was done during medication pass with Registered Nurse (RN)4. Doctor's orders for Metoprolol 100 mg extended release (ER) to give one tab twice a day for hypertension. RN4 reported blood pressure was 96/64 mmHg and stated that she was going to hold the medication from the resident. Surveyor asked if there were parameters to hold the medications and RN4 stated there were no parameters. Surveyor asked if this was a common practice of other nurses for this blood pressure reading. RN4 stated I am not responsible for what others do. RN4 stated that she was going to hold blood pressure medication Lisinopril/hydrochlorathiazide 50 mg which is given one tablet by mouth…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-30 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure appropriate temperatures for one of its two medication refrigerators that are monitored and maintained. This deficient practice has the potential to negatively affect the efficacy and integrity of medications that require storage at proper temperatures. Findings include: On 10/26/23 at 03:27 PM, observation and concurrent interview of the medication refrigerator was done with Registered Nurse (RN) 6 on the first-floor unit. The refrigerator contained insulin, suppositories and vaccines. Further review of the instructions on the temperature log stated, Refrigerator temperature to be monitored and documented on day shift and NOC [night] shift to maintain a desired refrigerator temperature of 36-46 degrees Fahrenheit (F). Temperature log for the month of October was on the door of the refrigerator. Review of the log showed that the temperature readings for 10/18/23 was missing. RN6 confirmed that the nurses assigned to work on that day should have checked and documented the temperatures on the log.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-30 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility failed to ensure shared medical devices were properly disinfected after use. Specifically, the facility did not use the appropriate disinfectant to wipe the shared blood glucose meter (device used to measure blood sugar levels). The facility also failed to ensure proper hand hygiene was used to prevent the transmission of commumnicable diseases and infections. The deficient practice have the potential to spread communicable diseases and infections to other residents that use the same device to have their blood sugar levels checked. Findings include: 1) On 10/26/23 at 03:27 PM, observation and review of the medication cart was conducted with Registered Nurse (RN) 6. Observed a blood glucose meter in the top drawer of the cart that RN6 said the staff use to check blood sugar levels of multiple residents on the unit. Asked RN6 how often is the device disinfected. RN6 replied the staff disinfect it immediately after each use with alcohol wipes. When…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-10-14 · tag F0656 — failed to write and follow a full care plan — widespread
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to develop resident-centered comprehensive care plans supporting resident's choices and interventions to achieve the resident's goals for 9 residents (R), R16, R27, R109, R11, R54, R13, R22, R34, and R56, out of a sample of 19 residents. This deficient practice failed to recognize individualized care and medical needs of each resident with measurable objectives and timeframes to help them attain or maintain their highest practicable physical, mental, and psychosocial well-being. Finding includes: 1) Cross Reference to F684. On 10/11/22 at 10:43 AM, R16 was observed while an interview was conducted with family member (FM)6. R16 sat up in a 45 degree angle in his wheelchair with pillows on either side of him, under his head, and under his legs. R16's skin to his arms and neck had red bumps that R16 occasionally scratched. FM6 stated that R16 returned here after spending the last two weeks of September in the hospital. R16's tube feeding…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-10-14 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interview with residents and staff, the facility failed to ensure there were sufficient nursing staff to assure residents' highest practicable physical, mental and psychosocial well-being was attained or maintained. Findings include: 1) On 10/12/22 at 09:00 AM an interview was conducted with the resident council representatives. The representatives were asked if they receive the help and care needed without waiting a long time. A representative reported the facility doesn't have enough workers, they leave faster than they are coming. The representative commented, the certified nurse aides are the backbone of the company. A representative reported waiting quite a while for call light response, at times for 30 minutes or more, for assistance with urinal or going to the toilet. The late response often results in bowel incontinence. The representative noted it is usually around mealtimes when there aren't enough staff as they are occupied with assisting other residents with their meals and passing out trays. A representative reported there are times when a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-10-14 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on review of the facility's assessment, the facility failed to include the facility's assessment of the facility's resources to meet the needs of their resident population. Findings include: The facility assessment was reviewed as interviews with residents indicated the facility does not have enough staff to provide care in a timely manner. Review of the facility assessment found documentation that describes the facility's resident population, however, based on the acuity level of the residents, there was no documentation of the staffing levels, contract services required, and equipment, supplies required to meet the residents' needs.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-10-14 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, in response to a COVID-19 outbreak identified on 12/15/22, the facility failed to ensure appropriate protective and preventive measures for COVID-19 were executed, as evidenced by the facility failing to follow and implement their infection prevention and control policies and procedures, including standard and transmission-based precautions to control and prevent the spread of COVID-19. In addition, the facility failed to ensure staff conducting point-of-care (POC) COVID-19 self-testing conducted the testing per CDC and manufacturer guidelines and failed to ensure staff handling the collected specimens followed standard precautions. This deficient practice has the potential to contribute to the transmission and spread of COVID-19 in the facility, compromising resident, staff, and visitor safety. Findings include: 1) Cross-reference to F761 Medication Storage and Labeling. The facility failed to ensure the proper storage of collected COVID-19 test samples as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-10-14 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to maintain a clean, sanitary, and homelike environment as evidenced by repeated instances of resident (R) urinal(s), both partially filled and empty, being placed/left on the top of the resident's bedside table(s). As a result of this deficient practice, resident safety was compromised as the residents' food and hydration items were also placed on the bedside table(s). This deficient practice has the potential to affect all residents at the facility who are using urinals. Findings include: 1) On 10/10/22 at 11:30 AM during the initial screening of residents, Residents (R)54 and R2 were observed with empty urinals placed on their overbed trays. On 10/12/22 at 08:30 AM, R32 was interviewed. Observed a plastic urinal containing urine and a plastic bed pan lined with paper towel on his overbed tray. R32 stated nobody emptied his urinal since he used it at 07:00 AM. He ate breakfast and staff removed his tray but did not empty his urinal. Observed two open containers of dietary supplements next to the used urinal. 2) On 10/10/22 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-14 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to treat residents with respect and dignity to promote maintenance or enhancement of his or her quality of life. Findings include: 1) On 10/12/22 at 09:30 AM the resident council interview was conducted. R8 reported not receiving a response from a grievance that was filed regarding the facility withholding his electric wheelchair. R8 reported his electric wheelchair was taken away in April related to an incident with another resident. Record review found an entry dated 06/16/22 at 10:09 by the Licensed Clinical Social Worker (LCSW) documenting meeting with R8 three times during the month. LCSW asked R8 whether he would intentionally use his electric wheelchair to harm another resident. R8 reported stated that he would intentionally use his wheelchair to harm another resident. LCSW documents with assistance, R8 still participates in activities of choice and eats in the dining room. LCSW planned to reassess the use of the electric wheelchair quarterly. The facility provided a list of the grievances they received.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-14 · tag F0572 — isolated
    Give residents a notice of rights, rules, services and charges.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview with residents, the facility did not assure staff provide ongoing communication to residents about their rights. Findings include: On 10/12/13 at 09:00 AM an interview was conducted with resident council representatives. The representatives were asked whether staff periodically review their resident rights with them. The representatives were unable to confirm their rights are reviewed with them. A review of the Residents Advisory Council Meeting minutes found no documentation resident rights were reviewed during their meetings.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-14 · tag F0574 — isolated
    The resident has the right to receive notices in a format and a language he or she understands.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on resident interview, the facility failed to ensure residents are provided with informational notice of how to contact the Ombudsman or the State Agency. Finding includes: On 10/12/22 at 09:30 AM, an interview was conducated with six resident council representatives. Residents were asked if they know where the contact information is posted for the Ombudsman. The residents did not answer. Residents were asked whether they have been informed of their right and given informaiton on how to formally complain to the State Agency. Further asked if they were aware they can call the State Agency to complain. None of the residents in attendance were able to confirm they know where to find informaiton to contat the Ombudsman or State Agency to complain or request support.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-14 · tag F0577 — isolated
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on resident interview, the facility did not assure residents were aware of their right to examine the results of the most recent survey of the facility conducted by State or Federal surveyors. Findings include: On 10/12/22 at 09:00 AM an interview was conducted with resident council representatives. The representatives were asked if they were aware the results of the State inspection are available to read. None of the representatives were able to acknowledge awareness of State inspection results or where to locate the report.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-14 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, the facility failed to timely update the care plans for two residents (R), R21 and R49, out of a sample of 19 residents. This deficient practice does not assure interventions were revised to meet the care needs of the residents. Findings include: 1) On 10/11/22 at 10:43 AM, R21 was observed to be in his room lying on his bed with a specialty mattress watching television. Boots were noted to be on both of his feet. On 10/11/22 at 2:05 PM, an interview was done with R21. R21 stated that he looked forward to going home to Maui, but the wounds on his feet are slow to heal because of his diabetes (high blood sugar medical disorder). On 10/13/22 at 11:22 AM, R21's electronic health record (EHR) was reviewed. The Medical Diagnosis screen revealed that R21 is an [AGE] year old resident initially admitted to the facility on [DATE] for TYPE 2 DIABETES MELLITUS WITH FOOT ULCER [high blood sugar disorder with foot wound] and then readmitted to the facility on [DATE] for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to provide appropriate medical care for four residents (R), R27, R109, R39, and R16 residents. The facility failed to manage bowel regimen to treat constipation for R27 and R109; obtain weights for R39 who has a complex medical history and is on medication to help rid his body of excess fluid; and medically treat and manage R16's rash. These deficient practices affected residents' ability to attain or maintain their highest practicable physical well-being. Findings include: 1) Cross Reference F656 (Comprehensive Care Plan). R27 was admitted to the facility on [DATE]. Diagnosis includes, bipolar disorder, benign prostatic hyperplasia without lower urinary tract symptoms, severe obesity due to excess calories, and borderline personality disorder. On 10/10/22 at 01:29 PM, R27 reported that he gets constipated, clarified in the past he was stopped up three times. R27 further reported he is provided a red pill and pudding for constipation.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-14 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility did not assure 2 of 5 residents (Resident 109 and 34) received necessary behavioral health services to attain or maintain their highest practicable mental and psychosocial well-being. As a result of this deficient practice, these residents did not have their needs met, and were placed at risk for a decline in their quality of life. This deficient practice has the potential to affect all the residents at the facility in need of behavioral health services. Findings include: 1) R109 was admitted to the facility on [DATE]. Diagnoses include necrotizing fasciitis, cellulitis of right lower limb, cellulitis of left lower limb, and bacteremia. On [DATE] at 08:06 AM, R109 reported his mother died and while picking [NAME] leaves for her funeral he fell and was impaled by a tree branch. He did not seek medical attention, then went to the beach where he contracted bacteria from the water. R109 was hospitalized , reported almost losing his foot but the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-14 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and record review, the facility failed to ensure one resident (R) diagnosed with dementia, received the appropriate treatment and services to attain or maintain her highest practicable physical, mental, and psychosocial well-being. As a result of this deficient practice, R56 did not have her needs met, and was placed at risk for a decline in her quality of life. This deficient practice has the potential to affect all the residents at the facility with a diagnosis of dementia. Findings include: R56 is an [AGE] year-old female admitted to the facility on [DATE] with admitting diagnoses that include Parkinson's Disease, major depressive disorder, generalized anxiety disorder, and dementia with agitation, behavioral disturbances, and anxiety. On 10/11/22 at 10:38 AM, during a review of R56's comprehensive care plan (CP) the following intervention was noted: Resident prefers to have STOP SIGN placed on her door. There were no observations made throughout the survey period of a stop sign placed on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-14 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure that one resident (R) was free from a significant medication error as evidenced by R47 being administered an insulin pen that was labeled as expired for six days. In addition, the insulin would have been administered for a seventh day had the state agency (SA) not intervened. Safe medication administration practices are essential for the health and well-being of the residents. As a result of this deficient practice, R47 was placed at risk of inadequate glucose control as a result of being administered expired insulin. This deficient practice has the potential to affect all residents in the facility receiving insulin. Findings include: On [DATE] at 09:30 AM, Registered Nurse (RN)5 was observed preparing medications for Resident (R)47. One of the medications prepared was an insulin pen that RN5 removed from a plastic bag labeled with the prescription label. In addition to the prescription label identifying the medication, dose ordered, and resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-14 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure all medications used in the facility were stored in accordance with professional standards. Proper storage practices of all medications and biologicals are necessary to ensure their integrity, safety, and efficacy. Findings include: On 12/20/22 at 07:45 AM, observed eight (8) boxes of Influenza Vaccines, each containing ten (10) single-dose pre-filled syringes for a total of eighty (80) doses, on one of the refrigerator (fridge) shelves in the Adult Day Health (ADH) Room. On the same shelf in the fridge was a brown paper bag with half of a moldy egg salad sandwich in a plastic container with a date label that read 10.17, and a large plastic bag with approximately twenty (20) laboratory (lab) specimen bags, each bag containing a specimen swab sealed in a labeled specimen tube and a lab slip. At 08:12 AM, observed Certified Nurse Aide (CNA)1 enter the ADH Room and collect some lab specimen bags from the Quiet Room [a small room within the larger ADH Room]. Prior to CNA1's exit from the ADH Room, asked her if she needed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-14 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure that the health record for one resident (R)7, out of a sample of 19 residents, accurately conveyed R7's current wishes for medical treatment. This deficient practice has the potential to confuse caregivers to ensure the resident's wishes are executed. Findings include: On [DATE] at 12:25 PM, a concurrent observation and interview were done with R7. R7 laid in bed at a 45 degree angle watching television, his body leaning to the left and his feet towards the right lower edge of his mattress. Both feet were noted to have foot drop (toes pointing down with the inability to lift that part of the foot) and he wore padded boots on both feet. R7 wore tubing in his nares that delivered oxygen from the oxygen compressor located next to his bed. On [DATE] at 10:57 AM, R7's electronic health record (EHR) was reviewed. The Medical Diagnosis screen revealed that R7 is a [AGE] year-old resident who was admitted on [DATE] for heart failure. R7 has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$13,049 in federal fines across 1 penalty.

  • $13,049 — penalty dated 2023-10-30

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to HAWAII HEALTH SYSTEMS CORPORATION — 7 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 54.2-0.2 vs chain
Health inspection 3 of 53.3-0.3 vs chain
Staffing 4 of 54.8-0.8 vs chain
Quality measures 5 of 54.7+0.3 vs chain
The other 6 homes this chain runs (chain average 4.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
HAWAII HEALTH SYSTEMS CORPORATIONOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 11/21/2007
HASH, ALANIndividualCONTRACTED MANAGING EMPLOYEEsince 03/01/2014
KIRTON, CHARLESIndividualCONTRACTED MANAGING EMPLOYEEsince 10/23/2012
STUART, ANNEIndividualCONTRACTED MANAGING EMPLOYEEsince 03/01/2014
IGNACIO, JAYIndividualCORPORATE DIRECTORsince 04/01/2019
NUNOKAWA, CLARYSSEIndividualCORPORATE DIRECTORsince 06/01/2019
ROSEN, LINDAIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 12/16/2014
SAKO, DEANNAIndividualCORPORATE DIRECTORsince 09/01/2018
SMITH, STEPHENIndividualCORPORATE DIRECTORsince 02/24/2018
VANCAMP, CAROLIndividualCORPORATE DIRECTORsince 10/01/2019
ZELKO-SCHLUETER, JENNIFERIndividualCORPORATE DIRECTORsince 10/04/1977
BELCHER, DANIELIndividualCORPORATE OFFICERsince 06/01/2020
BRINKMAN, DANIELIndividualCORPORATE OFFICERsince 06/22/2015
CHU, EDWARDIndividualCORPORATE OFFICERsince 11/16/2010
FARIAS, CHADIndividualCORPORATE OFFICERsince 03/01/2021
GOMEZ, LARAIndividualCORPORATE OFFICERsince 11/01/2022
GRAY, JERRYIndividualCORPORATE OFFICERsince 05/22/2019
KUROHARA, RANDALLIndividualCORPORATE OFFICERsince 02/01/2021
SKRUCH, JOSEPHIndividualCORPORATE OFFICERsince 05/22/2019
WALTJEN, JONIIndividualCORPORATE OFFICERsince 04/16/2018
WONG, YVONNEIndividualCORPORATE OFFICERsince 10/01/2022
EAST HAWAII STATE VETERANS HOMEOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 01/02/2021
PETTIJOHN, DAVIDIndividualOPERATIONAL/MANAGERIAL CONTROLsince 05/01/2015

CMS files one row per role, so the 24 rows in the source record cover these 23 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.5M
Net patient revenuemost recent cost report
-14.7%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 29%Medicare 3%Other / private 68%

A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$662per resident / day
operating cost
$20,116per month
≈ monthly operating cost
$577per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in HI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Hawaii Medicaid page.

Typical monthly cost in Hawaii
$15,473/mo
Nursing home (semi-private)
$16,395/mo
Nursing home (private)
$12,096/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 125058. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-11-15, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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