Hallmar Village
8900 C Avenue NE, Cedar Rapids, IA 52402 · Non profit - Church related · 55 certified beds · (319) 369-4638 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2026
- it has 3 actual-harm citations
- a high number of inspection citations overall (22) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $11,960 in federal fines (most recent 2025-07-10)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 25.0% | 17.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 6.0% | 4.6% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 7.4% | 1.5% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 9.4% | 2.4% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 2.7% | 4.2% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.0% | 3.8% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 18.9% | 16.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 27.5% | 20.8% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 78.0% | 95.3% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 2.2% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 24.3% | 25.6% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 13.4% | 19.5% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 2.1% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 61.9% | 73.3% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 21.8% | 20.9% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 18.4% | 13.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.84 | 1.49 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.80 | 2.08 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Met the expected recovery: 51.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 35 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.45 therapist hours per resident per day in 2026Q1 — more than 75% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 3% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 51.4% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 48.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 34.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 88.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 55 beds and averages 53.3 residents a day — about 97% occupied, or roughly 2 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.46 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.72 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.28 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.12 hrs/resident/day on weekends vs 4.59 on weekdays — 10% thinner on weekends. RN hours go from 0.90 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 51% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
22 citations, most serious first. The 13 most serious are shown; the remaining 9 are one tap away and print in full.
- Actual harm · Gcited before2025-07-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, facility policy review, and staff interviews, the facility failed to use safe transfer techniques when using a mechanical lift to transfer 2 of 3 (Resident #101 and Resident #102) which resulted in one resident incurring bilateral femur fractures. The facility failed to safely transfer 2 of 2 residents (Resident #101 and Resident #102) from the floor after a fall. The facility reported a census of 52 residents. Findings include:1. Review of the Minimum Data Set (MDS) assessment, dated 6/04/25, revealed Resident #101 had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated intact cognition. The list of diagnoses included type 1 diabetes, congestive heart failure, and neuromuscular dysfunction of the bladder (loss of control due to nerve damage). The MDS indicated Resident #101 dependent for all transfers, which included going from a seated to standing position. The MDS revealed the resident unable to walk and utilized a wheelchair. The MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-01-23 · tag F0725 — failed to have enough nursing staff — isolatedProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, employee record review, staff and resident interviews, and facility policy review, the facility failed to provide adequate supervision for residents who occupied a 14 room shift assignment. This resulted in harm to Resident #3 due to her walker being left out of reach when she was put to bed, leading to a fall with injury. Staff failed to perform safety rounds and the resident was not found by staff for a significant amount of time after the fall. Additionally, other residents of the shift assignment were left without call lights in reach and others with call lights going unanswered. The facility reported a census of 50 residents. Findings include: The Minimum Data Set of Resident #3 dated 12/3/24 identified a Brief Interview for Mental Status (BIMS) score of 10 which indicated moderate cognitive impairment. The MDS indicated the resident had not had any falls since the prior assessment. The Care Plan documented that on 9/6/24 the resident was deemed to be independent in her room…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-07-03 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, staff interview, resident interview, and family interview the facility staff failed to properly insert a catheter for 1 of 3 residents reviewed which resulted in hospitalization (Resident #3). The facility identified a census of 33 residents. Findings include: A Minimum Data Set (MDS) assessment form dated 3.27.24 indicated Resident #3 had diagnoses that included Parkinson's Disease, End Stage Renal Disease (ESRD), Benign Prostatic Hyperplasia with Lower Urinary Tract symptoms, Bladder Neck Obstruction, Urinary Tract Infection (UTI), and Diabetes Mellitus (DM). The assessment indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 8 out of 15 (moderately impaired cognitive status), with the ability to understand others and make himself understood. The assessment indicated the Resident required maximum/substantial assistance to dependent on staff with activities of daily living (ADL's) and had a catheter. A Care Plan identified a Focus area of a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-23 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, staff and resident interviews, the facility failed to supervise residents to ensure safety and freedom from abuse for one of 3 residents reviewed (Resident #1). On 4/15/26, staff found Resident #2 with Resident #1 in intimate situation. Resident #1 didn't have the ability to consent to the situation. The facility reported a census of 55 residents. Findings include:1. Resident #1's Minimum Data Set (MDS) dated [DATE] identified they had severe cognitive impairment (decline in mental state). Resident #1 required total dependence on staff to transfer from one surface to another, and used a wheelchair for locomotion (moving around). The MDS included diagnoses of Alzheimer's disease (a progressive brain disorder causing memory loss) and anxiety (excessive worrying). The Care Plan dated 4/4/25 noted Resident #1 experienced non-verbal communication, a fall risk, and used a wheelchair for locomotion. The plan identified Resident #1 had a communication problem, remained…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-09 · tag F0725 — failed to have enough nursing staff — isolatedProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff and resident interviews, and policy review the facility failed to answer resident call lights within 15 minutes of activation for 2 of 4 residents reviewed (Resident #1 and #2). The facility reported a census of 54 residents.Findings include: According to the Minimum Data Set (MDS) dated [DATE], Resident #1 had diagnoses which included Dementia with agitation, heart failure, and diabetes mellitus. The resident had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated intact cognition. The resident required partial assistance for toilet hygiene and transfers, and required substantial assistance with bathing and dressing. The MDS revealed the resident had occasional urinary incontinence. Review of the Care Plan revised 10/24/25 indicated the resident required assistance to perform activities of daily living due to weakness, impaired mobility. The Care Plan informed the staff the resident required assistance of 1 staff for dressing, grooming, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-10-02 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, resident interviews, resident council minutes, call light device reports, staff interviews, and policy review the facility failed to provide sufficient nursing staff to ensure resident needs were met in a timely manner. During the survey residents reviewed for call lights reported waiting for 20 to 45 minutes for call lights to be answered and stated staff turned call lights off without completing cares. The facility reported a census of 44 residents. Findings include:A document titled Quality Concern Form dated 7/2/25 documented a resident waited 20 minutes for a second Certified Nurses Aide (CNA) to help with their transfer.A document titled Resident Council Meeting Minutes Template dated 7/14/25 documented 7 residents and 6 facility staff attended the meeting. The notes indicated call lights were 'still' not being answered in a timely manner and there was a new process for lights over 15 minutes. A resident reported to attendees that her call light was on for 30 minutes. Staff indicated they would access the call light report.A document titled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-10-02 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interviews, facility documents review, and facility policy review, the facility failed to discard undated and expired food found in 2 of 3 kitchens. The facility food items not contaminated when scoops were left in containers during 2 of 2 main kitchen observations. The facility failed to log food temperatures, refrigerator/freezer temperatures, or dishwasher temperatures to ensure safe food storage, thorough cooking, and sanitation for 3 of 3 kitchen logs observed. The facility additionally failed to check the temperature of mechanically altered diets before serving to residents to ensure safe food holding temperatures during 1 of 2 lunch services observed. The facility reported a census of 44 residents.Findings include: 1. During the initial walkthrough of serving kitchen #2, located on the second floor of the facility, on 9/29/25 at 9:30 AM, observed a container of cut fruit covered with plastic cling undated and an opened bag of whipped cream undated in the refrigerator located next to the serving area. During an interview on 9/29/25 at 9:30 AM, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-10-02 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, resident, family, and staff interviews, and policy review the facility failed to ensure dignified care for 1 of 3 residents reviewed for dignity (Resident #31). The resident was left on a bed pan for over 3 hours with her call light out of reach. The facility reported a census of 44 residents.Findings include:Minimum Data Set for Resident #31 dated 7/9/25 revealed diagnoses of neurogenic bladder (disruption of nerve signals between the brain, spinal cord, and bladder that led to problems storing and emptying urine), non-Alzheimer's dementia, anxiety, and chronic pain. Section GG documented the resident was dependent on staff for hygiene and toileting hygiene, and transferring to the toilet was not attempted due to medical condition or safety.The Care Plan for Resident #31 dated 7/3/24 indicated the resident also had neurogenic bowel (loss of bowel control due to nerve damage) and a suprapubic catheter. As of 7/22/24, staff were directed to to treat the absence of bowel function per facility protocol or standing orders. As of 9/25/24, staff were directed to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-02 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, interviews, and policy review the facility failed to ensure a resident with limited Range of Motion (ROM) received appropriate treatment and services for 1 of 3 residents reviewed (Resident # 7). The facility reported a census of 44 residents.Findings include:The Minimum Data Set (MDS) for Resident #7 dated 9/3/25 documented diagnoses of non-Alzheimer's dementia, malnutrition, idiopathic peripheral autonomic neuropathy (nerve damage affecting involuntary bodily functions). The MDS indicated the resident was dependent on staff assistance for transfers, hygiene, and bed mobility and required the use of a wheelchair.The Care Plan for Resident #7 dated 12/3/24 documented an ADL (Activities of Daily Living) self-care performance deficit and limited physical mobility related to impaired mobility, generalized weakness, and impaired cognition, and end of life stage. The Care Plan intervention dated 9/16/25 directed staff to assess functional ability with bed mobility, transfers, walking, and locomotion at admission, quarterly, annually, with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-02 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review, employee file review, and facility policy review, the facility failed to ensure insulins were stored in a locked treatment cart for 1 of 2 medication storage carts observed, and failed to label insulin with date opened to ensure medicine was not expired for 1 of 1 insulin administrations observed (Resident #4). The facility additionally failed to ensure medications were safely administered to 1 of 4 residents (Resident #5) reviewed for medication administration, when medications were given to a family member to administer to a resident. The facility reported a census of 44 residents.Findings include: 1. Review of the Minimum Data Set (MDS) dated [DATE] revealed Resident #4 had the diagnoses of Type 2 Diabetes Mellitus and received insulin injections daily.Review of the Care Plan, initiated [DATE], identified Resident #4 being at risk for alteration in blood glucose levels related to diagnosis of Diabetes Mellitus and instructed staff to give medications as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-10-02 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review, and facility policy review, the facility failed to ensure a resident's with a diet order for Nothing Per Oral (NPO) was followed when the resident recieved a meal tray for 1 of 1 residents (Resident #4) on an NPO diet. The facility additionally failed to ensure residents on pureed diet received food listed on the menu or had Dietitian approved alternatives to menu items for 1 of 1 meals observed. The facility reported a census of 44 residents. Findings include: Findings include:1. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #4 had a Brief Interview for Mental Status (BIMS) score of 12 out of 15, which indicated moderate cognitive impairment. The list of diagnoses included non-Alzheimer's dementia, malnutrition, dysphagia (difficulty swallowing), and gastrostomy (g-tube) status. The MDS revealed Resident #4 had a feeding tube and received 51% or more of total calories through tube feeding. Review of the Care Plan…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-29 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, and staff and resident interviews, the facility failed to ensure 3 of 6 residents reviewed were treated with respect and dignity (Residents #2, #3, #7). The facility reported a census of 51 residents. Findings include: 1. On 1/20/2025, Resident #2 had a BIMS (Brief Interview for Mental Status) score of 15, indicating no cognitive impairment. On 3/4/2025 the resident had a score of 10, indicating moderate cognitive impairment. During an interview on 4/29/2025 at 1:00 PM, the resident revealed she reported to the former administrator a concern she had with staff G, C.N.A. The resident observed Staff G assist residents up from dining room chairs in a very harsh manner. Staff G assisted the resident in her room in a rough manner when she asked for bathroom assistance. Staff G told the resident she needed to be independent in her room when she asked for assistance. Staff G jerked the resident up from a seated position without warning or direction. The resident thought the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-29 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, staff interviews, and facility policy review, the facility failed to follow standard and transmission-based precautions to prevent spread of infections for 3 of 6 residents reviewed (Residents #2,#3,#7). The facility reported a census of 51 residents. Findings include: 1. The MDS (Minimum Data Set) dated 3/26/2025 indicated Resident #2 had memory impairment, transferred and ambulated independently and had diagnoses including peripheral vascular disease, diabetes, and a right lower leg ulcer. The resident had a left iliofemoral endarterectomy with patch angioplasty (a surgical procedure to remove plaque buildup from narrowed or blocked iliac and femoral arteries) on 3/26/2025. The resident's Care Plan dated 8/30/2024 required staff to implement EBP (enhanced barrier precautions) related to wounds. It directed staff to follow EBP in addition to standard precautions: wear gown and gloves during high contact resident care activities. On 3/27/2025 the physician ordered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 9 citations
- Potential for harm · Ecited before2025-01-23 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, resident interview, staff interview, review of Resident Council minutes, and facility policy review, the facility failed to treat each resident with dignity and respect. The facility reported a census of 50 residents. Findings include: 1. The Minimum Data Set of Resident #3 dated 12/3/24 identified a Brief Interview for Mental Status (BIMS) score of 10 which indicated moderate cognitive impairment. The Care Plan of Resident #3 identified she was receiving occupational and physical therapy. The Care Plan documented that the resident required the assistance of 1 staff member for ambulation, dated 1/16/25, and assistance of 1 staff member for bed mobility, dated 1/16/25. The Care Plan documented the resident required the assistance of 1 staff member for transfers, dated 1/17/25. On 1/21/25 at 1:30 pm, Staff I, Occupational Therapist, was observed walking into the nursing station after leaving the room of Resident #3. She was heard directing staff J, Certified Nurse Aide not to give assistance to Resident #3. She stated the resident will ask for assistance to put…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, review of resident council notes, resident interview, and staff interview, the facility failed to provide consistent bathing for 2 of 5 residents reviewed for bathing (Resident #4 and Resident #7) . The facility reported a census of 50 residents. Findings include: 1. The Minimum Data Set (MDS) of Resident #4 dated 1/2/25 identified a Brief Interview for Mental Status (BIMS) score of 15 which indicated cognition intact. The MDS documented the resident required substantial/maximal assistance for showering/bathing. The Care Plan of Resident #4, documented the resident required assistance of 1 staff member to bathe and desired to bathe once a week on Saturdays, dated 12/7/23. On 1/21/25, Resident #4 stated in a recent resident council meeting, getting showers done was one of the topics brought up by the residents in the meeting. She stated her preference is to shower only on Saturdays, and desires her shower to be done by 6:45 am. She stated staff often want to wait until 9:00 or 10:00 am, after she is already dressed. She said she doesn't want to get…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-23 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interview, and facility policy review, the facility failed to retain complete and accurate medical records for Resident #6. The facility also failed to accurately transcribe orders from a medical provider for Resident #7. The facility reported a census of 50 residents. Findings include: 1. The Minimum Data Set (MDS) of Resident #6, dated 12/5/14 identified a diagnosis of pneumonitis due to inhalation of food. The MDS documented the resident received anti anxiety medication during the 7-day assessment reference period. The Care Plan of Resident #6 identified a Focus Area of use of anticonvulsant, antihistamine, and benzodiazepine medications dated 12/9/24. The Medication Administration Record (MAR) for December of 2024 documented Resident #6 had an order for Lorazepam (also known as Ativan, a benzodiazepine/anti anxiety medication), 0.5 mg, every four hours as needed, start date of 12/2/24, discontinued 12/16/24. The MAR failed to document the resident had been administered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff and resident interviews, observations, and policy review, the facility failed to have an effective process in place to identify residents who left their units for 1 of 3 residents reviewed (Resident #4). The facility reported a census of 41 residents. Findings include: Review of the Minimum Data Set (MDS) dated [DATE] Resident #4 had diagnoses which included poly substance abuse, vascular dementia, and acute kidney failure. The MDS indicated the resident had total independence with ambulation, transfers, and dressing, without the use of devices. The resident had a Brief Interview for Mental Status score of 14 which indicated the resident had intact cognitive ability. Review of the Care Plan updated on 9/26/24 revealed the resident will communicate with nursing staff when he has a need to go outside and get fresh air and will vocalize this to the staff prior to leaving the unit. The Care Plan informed staff the resident will communicate interest with the staff when he needs…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-10 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review and staff interviews, the facility failed to maintain an effective pest control policy to ensure the facility is free of pests. The facility reported a census of 41 residents. Findings include: 1. Resident #5's MDS (Minimum Data Set) dated 9/4/2024 revealed the resident had severely impaired cognitive abilities, required assistance of staff to transfer from one surface to another, and used a wheel chair for locomotion. The resident had diagnoses including dementia and a history of prostate cancer. Resident #5's Progress Notes included: On October 17, 2024, Staff A, DON (Director of Nursing) documented staff observed a bed bug in the resident's room. Staff collected the specimen and sent it to Plunkett's Pest Control. October 19, 2024 skin assessment revealed the resident had scratches on his face and a red groin. October 21, 2024 skin assessment revealed the resident had right forehead and bilateral ear scratches. On 12/9/2024, Staff C, maintenance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-26 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews the facility failed to ensure 1 of 1 residents who attempted to leave the facility without staff had their Care Plan updated with interventions to prevent future attempts (Resident #91). The facility reported a census of 40 residents. Findings include: The Minimum Data Set (MDS) for Resident #91 dated 9/9/24 documented a Brief Interview for Mental Status (BIMS) of 14 indicating no cognitive impairment. The MDS also documented he was independent with ambulation and had diagnoses of vascular dementia and psychoactive substance abuse. Record review of Resident #91 Elopement Risk Assessment, completed 9/6/24 documented he had intermittent confusion and dementia with desire to go home and verbalizes seeking of things (desire to go to the store and to go home) and no Care Plan updates at this time. Record review of a Progress Note dated 9/7/24 at 10:27 AM documented Resident #91 went outside the facility by himself on 9/7/24 at approximately 9:35 AM, heard door alarm sounding, staff investigated and looked out window, noticed resident leaving…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-07-03 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility policy review the facility failed to store, prepare, distribute, and serve food in accordance with the professional standards for food service safety. The facility identified a census of 33 residents. Findings include: During observation 6.28.24 at 10:30 a.m. with the Dietary Manager (DM) revealed the following items located in the stand up fridge in the prep area: 1. Two (2) long squeezable tubes full of whipped topping open and not dated. The DM confirmed the items should have been stored in a zip lock bag, labeled and dated. 2. Icing in squeeze bottle not labeled or dated. 3. Barbeque sauce in squeeze bottle not labeled or dated. The following items had been located in a walk-in cooler located in the prep area in the main kitchen: 1. Five (5) cheese cake bites in a Styrofoam container not labeled or dated. The DM indicated the items must have belonged to a staff member. 2. An open bag full of basil leaves not dated. The following items had been located in a walk-in freezer: 1. An open bag of hash browns not dated. 2. An opened…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-03 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, staff interview and facility policy review, the facility failed to follow physician's orders for 1 of 3 residents reviewed (Resident #3). The facility identified a census of 33 residents. Findings include: A Medication Administration Record (MAR) form dated 6.1.24 thru 6.30.24 for Resident #3 directed the facility staff to have administered the Resident's Carbidopa-Levodopa (Parkinson's medication) 25-100 milligram (mg) four (4) tablets by mouth (po) five (5) times a day at 2 a.m., 6 a.m., 10 a.m., 2 p.m. and 6 p.m. Review of a Medication Administration Audit Report form dated 7.2.24 at 4.07 p.m. revealed the Resident received the medications on the date and times specified below: a. 6.19.24 the 2 p.m. dose administered at 4:51 p.m. and the 6 p.m. dose at 5:31 p.m. which equated to a late administration at 2 p.m. followed by an administration of the 6 p.m. dose within 40 minutes. The facilities Medication Administration Policy modified 5.21 indicated the Purpose as an insurance of a safe, effective and timely drug therapy. The Procedure included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-28 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews, and facility policy review, the facility failed log dish machine, sanitizer, and food temperatures regularly for 1 of 2 kitchen observations. The facility reported a census of 22 residents. Findings Include: A kitchen observation on 12/20/23 at 10:59 AM, revealed the binder used for documentation of chemical and temperature readings in the 2nd floor kitchen lacked proper record keeping on the following dates: a. Sanitizer log - November 1, 2, 3, 5, 6, 8, 9, 11-16, 19-30, 2023. The December 2023 log did not contain any documentation. b. Dish machine log - November 1-7, 9, 10, 12-, 2023. The December 2023 log did not contain any documentation. c. Food temperature log - December 2023 lacked documentation on the 4th and the 10th. Lunch temperatures were missing on the 6th and the 11th through the 17th. Dinner temperatures were not documented on the 3rd, 5th, 6th, and the 11th through the 16th. An interview with Staff F, Lead Cook, on 12/20/23 at 11:45 AM, determined the temperature log was completed for lunch and they were aware the log contained…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$11,960 in federal fines across 1 penalty.
- $11,960 — penalty dated 2025-07-10
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PRESBYTERIAN HOMES & SERVICES — 21 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 4.3 | -2.3 vs chain |
| Health inspection | 2 of 5 | 3.4 | -1.4 vs chain |
| Staffing | 4 of 5 | 4.9 | -0.9 vs chain |
| Quality measures | 3 of 5 | 2.8 | +0.2 vs chain |
The other 20 homes this chain runs (chain average 4.3★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| UMB BANK NATIONAL ASSOCIATION | Organization | 5% OR GREATER MORTGAGE INTEREST; 5% OR GREATER SECURITY INTEREST | since 08/30/2023 |
| FLETCHER, JONATHAN | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/01/2025 |
| HILL-DAVIS, NANCY | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | since 08/30/2023 |
| LARSON, DUANE | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | since 08/30/2023 |
| MEYER, MARK | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 08/30/2023 |
| QUINN, TIMOTHY | Individual | CORPORATE DIRECTOR | since 08/30/2023 |
| VANGENDEREN, NATHAN | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | since 08/30/2023 |
| MERCY MEDICAL CENTER | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 08/30/2023 |
| PHS MANAGEMENT, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 08/30/2023 |
| PRESBYTERIAN HOMES HOUSING AND ASSISTED LIVING, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 08/30/2023 |
| SHAFFER, CLAIRE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/19/2025 |
| STEPHENS, CASEY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/31/2025 |
| TAEGER, VINCENT | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 09/01/2023 |
| PETERSON, HEIDI | Individual | ADP OF THE SNF | since 08/30/2023 |
CMS files one row per role, so the 30 rows in the source record cover these 14 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in IA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Iowa Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 165798. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-10-02, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.