Sixteen Acres Health and Rehabilitation Center LLC
215 Bicentennial Highway, Springfield, MA 01118 · For profit - Limited Liability company · 120 certified beds · (413) 796-7511 Medicare & Medicaid certified
On the public record, this home looks stronger than most — but visit before you decide.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- a high number of inspection citations overall (28) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 16.4% | 16.4% | 15.4% | typical |
| Long-stay residents who lose too much weight | 5.8% | 5.1% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.3% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.5% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 15.5% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.6% | 3.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 18.9% | 15.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 16.6% | 19.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 91.8% | 94.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.9% | 4.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 22.7% | 21.2% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 5.4% | 21.4% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.4% | 1.4% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 64.3% | 77.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 31.0% | 25.7% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 10.2% | 11.9% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.95 | 1.88 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.31 | 1.50 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
45.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 117 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 52.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 48 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.29 therapist hours per resident per day in 2026Q1 — more than 44% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 36% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 45.2%CMS range 36.8–51.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.6%CMS range 9.3–15.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 52.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 43.8% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 52.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 98.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 90.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.6%CMS range 5.5–13.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.91 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 104.9 residents a day — about 87% occupied, or roughly 15 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.72 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.33 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.26 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.47 hrs/resident/day on weekends vs 3.82 on weekdays — 9% thinner on weekends. RN hours go from 0.33 to 0.31 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 43% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
28 citations, most serious first. The 10 most serious are shown; the remaining 18 are one tap away and print in full.
- Potential for harm · E2025-12-09 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and record review the facility failed to follow professional standards of practice for food safety to prevent the potential spread of foodborne illness in the main facility kitchen and on three (Unit #2, #3 and #4) of three unit kitchenettes.Specifically, the facility failed to:1.Implement control measures for monthly cleaning of the facility's ice machine located in the main kitchen, and proper storage of the ice scoop, increasing the risks for residents to develop foodborne illnesses and infections.2. ensure that food items were properly stored in the kitchenettes on Unit #2, #3 and #4 and that Unit #2 and Unit #3 kitchenettes were maintained in safe, clean, and sanitary conditions. Findings include: 1. Review of the facility's policy titled Ice, revised October 2022, indicated the following:-Ice will be prepared and distributed in a safe and sanitary manner.-The exterior of the ice machine will be cleaned weekly.-Ice bins will be cleaned monthly and as needed.-Ice scoops will be cleaned and stored in a separate container that limits exposure to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-09 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and records review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections in the facility main laundry area, and on one unit (Unit #2) out of three resident units.Specifically, the facility failed to:1. Ensure that laundry personnel in the main facility laundry room wore the indicated Personal Protective Equipment (PPE-items such as gowns and gloves worn by staff to decrease the spread of infections) when sorting dirty laundry and linens soiled with feces.2. Ensure that facility staff followed appropriate hand hygiene standards on Unit #2 when: -Certified Nurse Aide (CNA) #1 failed to perform handwashing procedure while entering and exiting individual resident rooms with Enhanced Barrier Precautions (EBP) signage posted and clearly visible at the doorway of the resident rooms. -CNA #1 failed to perform handwashing procedure after the removal of gloves and after providing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-09 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record reviews, the facility failed to provide necessary care and services in a timely manner, consistent with Residents' needs and choices, to improve the Resident's ability to carry out activities of daily living (ADLs) relative to mobility for one Resident (#10) out of a total sample of 21 residents. Specifically, the facility failed to respond to Resident #10's request to be assessed for the use of a walker and the ability to walk when: -The Resident used a wheelchair for mobility. -The Resident reported improved abilities to move his/her legs. -The Resident requested therapy services to address his/her ability to stand and use a walker. Findings include: Review of the facility policy titled Functional Impairment - Clinical Protocol, dated 2001 and revised September 2012, indicated the following: - . periodically during a resident's stay, .staff will assess the resident's physical condition and functional status. - Staff will monitor . the resident's functional progress,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-09 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one Resident (#14) out of a total sample of 21 residents was provided assistance with personal hygiene care and services. Specifically, the facility failed to ensure that Resident #14 was offered and/or provided grooming assistance timely for nail care when the Resident required total dependence of staff for hygiene, bathing, and dressing. Findings include: Review of the facility policy for Activities of Daily Living (ADLs - basic self-care tasks that individuals perform daily to maintain their health and well-being), last reviewed 12/2022, indicated:-A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming and personal and oral hygiene. -The facility will ensure a resident is given the appropriate treatment and services to maintain or improve his or her ability to carry out the activities of daily living. -the facility will provide care and services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-09 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interviews, the facility failed to ensure that a Physician ordered pain medication was available to be administered for one Resident (#4) out of a total sample of 21 residents.Specifically, for Resident #4, the facility failed to ensure that Morphine Sulfate (pain medication) was available to be administered to the Resident every four hours as ordered by the Physician, over six consecutive opportunities, for two consecutive days. Findings include:Review of the facility pharmacy policy titled Provider Pharmacy Requirements, effective June 2020, indicated:-The provider pharmacy is responsible for rendering the required services in accordance with local, state and federal laws and regulations; facility policies and procedures; community standards of practice; and professional standards of practice. Review of the facility policy titled Medication and Treatment Orders, reviewed June 2022 indicated:-Medications shall be administered only upon the written order of a person duly licensed and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-09 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, and interview, the facility failed to ensure that medications were stored according to professional standards of practice for one unit (4th floor) out of three total units. Specifically, for the 4th floor unit, the facility failed to: -ensure that a controlled substance medication was stored in a safe and secure compartment for controlled substances and/or other drugs subject to abuse inside the medication cart, when an Oxycodone tablet was found in a medication cup during a medication cart observation. -ensure that a controlled substance medication that was refused by a resident was appropriately destroyed and not left unlabeled and accessible in the medication cart with the potential of being diverted or accidentally administered to a resident. Findings include: Review of the facility policy titled Storage of Medications, dated 10/1/19, included but was not limited to:>Medications and biologicals are stored safely, securely, and properly, following manufacturers' recommendations or those of the supplier. The medication supply is accessible only to licensed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-09 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility to ensure that medical records were complete and accurate for one Resident (#4) out of a total sample of 21 residents. Specifically, for Resident #4, the facility staff failed to provide documentation that the Provider was notified when the Resident's Morphine Sulfate Oral Solution was not available to be administered as ordered placing the Resident at risk of not having pain appropriately managed. Findings include: Review of the facility policy titled Medication and Treatment Orders, reviewed June 2022 indicated the following:-Medications shall be administered only upon the written order of a person duly licensed and authorized to prescribe such medications in the state. Review of the facility policy titled Change in Resident's Condition or Status and Notification, reviewed June 2022 indicated the following:-The Nurse Supervisor/Charge Nurse will notify the resident's Attending Physician, Physician Assistant (PA) or on-call Physician when there has been a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-22 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility staff failed to maintain a clean, orderly, homelike environment on one unit (Unit Four) out of three units. Specifically, the facility failed to ensure that the air conditioning (AC) vent located on the ceiling, and the ceiling tiles surrounding the vent in the hallway outside of the resident rooms were maintained in good repair and a clean, homelike environment. Findings include: On 8/20/24 at 9:58 A.M., the surveyor observed the following on Unit Four: -A blue and white disposable incontinence pad (used to absorb urine on the resident's beds) was placed on the floor in the middle of the resident's hallway, topped with a yellow caution sign, indicating a water/slip hazard. -Directly above the disposable incontinence pad and hazard sign was a leaking AC vent with water droplets dripping from the left side of the vent. -The ceiling tiles around the AC vent were dark water-stained, with larger water-stained markings on the right side of the vent, some darker in color and spanning three tiles around the vent. During an interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-22 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record and policy review, and interview, the facility failed to ensure that the required transfer documentation was completed and the transfer documentation communicated the appropriate information to the receiving health care institution for one Resident (#13), out of a total sample of 22 residents. Specifically, the facility failed to ensure Resident #13 was transferred to the emergency room with a form that included important information relative to the Resident's medical history and the reason for transfer, putting the Resident at risk for complications and adverse events upon transfer to the hospital. Findings include: Review of the facility policy titled Transfer/Discharge Notifications, revised on September 2022, indicated the following: -Documentation by the physician must be in the medical record and include the following information: A. The basis for the transfer B. The specific resident need(s) that cannot be met, facility attempts to meet the residents needs, and the service available at the receiving facility to meet the need(s) -Information provided to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-22 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record and policy review, the facility failed to ensure the risks and benefits of bed rails was reviewed with the Resident and/or Resident Representative and informed written consent was obtained prior to the use of bed rails for one Resident (#15) out of a total sample of 22 residents. Specifically, for Resident #15, the facility failed to ensure the risks and benefits of bed rails was reviewed with Resident #15's Guardian (a court appointed person who makes important personal and healthcare decisions for an adult who lacks the capacity to make their own decisions) and written consent was obtained from the Guardian prior to the installation and use of bed rails. Findings include: Review of the facility policy titled Use of Side Rails, undated, indicated the following: -Consent for side rail use will be obtained from the resident or legal representative, after presenting potential benefits and risks. Resident #15 was admitted to the facility in February 2024, with a diagnosis of Paranoid Schizophrenia (type of Schizophrenia characterized by paranoia [distrust,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 18 citations
- Potential for harm · Dcited before2024-08-22 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to maintain complete and accurate medical records for one Resident (#15) out of a total sample of 22 residents. Specifically, for Resident #15, the facility failed to contact the Resident's Guardian (a court appointed person who makes important personal and healthcare decisions for an adult who lacks the capacity to make their own decisions) and ensure that the Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST- form that indicates what types of medical treatment a resident wishes to have concerning life-sustaining treatment) form was signed by the Guardian and not by the Resident. Findings include: Review of the facility's policy titled Massachusetts Advanced Directives, last revised 8/3/22, indicated the following: -Guardian: A person who is appointed by the court to make decisions for an incapacitated person. A Guardian's authority varies based on the type of guardianship and grants specifically permitted by a Judge. -The Nursing Home Administrator is responsible for appointing staff who will initiate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-05-04 · tag F0636 — widespreadAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure its staff completed a Comprehensive Minimum Data Set (MDS) Assessment within the required time frames for eleven Residents (#141, #142, #145. #190, #191, #14, #18, #24, #30, #36, and #59) out of 38 sampled residents. Specifically, 1. for Residents #141, #142, #145, #190, and #191 the facility failed to ensure its staff completed admission MDS Assessments within the required 14 days of admission to the facility and 2. For Residents #14, #18, #30 #36, and #59 the facility failed to ensure its staff completed an Annual MDS Assessment at least every 12 months. 1. For Residents #141, #142, #145, #190, and #191 the facility failed to complete an admission MDS Assessment within 14 days of Admission a. Resident #141 was admitted to the facility 3/22/23. Review of the Resident's MDS Assessments indicated the Resident should have had an admission MDS completed with an Assessment Review Date (ARD) of 3/29/23. Review of the MDS dated [DATE] indicated it had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-05-04 · tag F0638 — widespreadAssure that each resident’s assessment is updated at least once every 3 months.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to ensure its staff completed quarterly review Minimum Data Set (MDS) Assessments for 22 Residents (#3, #4, #6, #10, #16, #20, #25, #34, #37, #39, #42, #53, #55, #57, #60, #68, #71, #79, #81, #82, #83, and #84) out of a total of 38 sampled residents. Review of the Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument (RAI) Version 3.0 Manual indicated the Quarterly MDS Assessment must be completed no later than 14 calendar days after the Assessment Reference Date (ARD-refers to the last day of the observation period that the assessment covers for the resident). 1. Resident #3 was admitted to the facility in July 2016. Review of the Quarterly MDS Assessment with an Assessment Reference Date (ARD) of 3/22/23 indicated it had not been completed within 14 days of the ARD. 2. Resident #4 was admitted to the facility in December 2016. Review of the Quarterly MDS Assessment with an ARD of 2/10/23 indicated it had not been completed within 14 days of the ARD. 3. Resident #6 was admitted to the facility in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-05-04 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to ensure its staff provided meals that were palatable, and of appropriate temperatures on three (Second Floor, Third Floor, and Fourth Floor) out of three Units observed. Findings include: During the initial pool process conducted by the survey team on 5/1/23, the following food concerns were identified by Residents/Resident Representatives: -Numerous concerns that hot meals were served cold -Food did not taste good -Sausage was too spicy -Requests for staff to reheat food regularly -Non preferred food items routinely delivered on food trays, despite written documentation/requests not to receive specific items On 5/2/23 at 11:16 A.M., the surveyor requested test trays and calibrated thermometers to be sent to all three units and the following was observed: The following temperatures were obtained in the kitchen prior to food being delivered to the units: Roasted Pork: 180 degrees Fahrenheit (F) Roasted Pork minced: 180 degrees F Roast Pork pureed: 163 degrees F Rice pilaf: 175 degrees F Gravy: 179 degrees F Broccoli: 172…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-05-04 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure its staff: 1. provided a written Notice of Transfer and Discharge to the resident and/or residents representative at the time of discharge and 2. failed to notify a representative in the Office of the State Long Term Care Ombudsman when a resident was transferred from the facility for six Residents (#241, #13, #29, #85, #61, and #70) out of a total of 22 residents sampled. Findings include: Review of the facility policy titled Transfer/Discharge Notification, revised September 2022, indicated the following: -In accordance with 42 CFR 483.15, all Bear Mountain Healthcare Centers will issue residents with appropriate transfer discharge notification . -Notify the resident and the resident's representative(s) of the transfer or discharge and the reasons for the move in writing and in a language and manner they understand -Send a copy of the notice to a representative of the Office of the State Long-Term Care Ombudsman in accordance with state and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-05-04 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure its staff provided written notification of the Bed-Hold policy to the Resident and/or the Resident's Representative for four Residents (#61, #70, #241 and #85) who were transferred to the hospital, out of a total sample of 22 residents. Findings include: Review of the facility policy titled Bed-Hold Policy, dated 12/6/21, indicated the following: -Upon admission and when a resident is transferred for hospitalization or for therapeutic leave, a representative of the business office or designee will provide information concerning our bed-hold policy. -When emergency transfers are necessary, the facility will provide the resident or representative (sponsor) with information concerning our bed-hold policy within 24 hours of such transfer. -A copy of the resident's bed-hold or release record will be filed in the resident's medical record. 1.Resident #61 was admitted to the facility in July 2022. Review of the Nursing progress notes indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-05-04 · tag F0640 — patternEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure its staff completed and/or transmitted discharge information for five Residents (#13, #29, #60, and #241) out of 38 sampled residents. Findings include: Review of the Minimum Data Set (MDS) 3.0 Resident Assessment Instrument (RAI) Manual, dated October 2019, indicated a discharge assessment must be submitted no later than fourteen days after the date of discharge. 1. Resident #13 was admitted to the facility in May 2021. Review of the medical record indicated the Resident was transferred to the hospital on 2/26/23. Further review of the medical record indicated no evidence a discharge assessment was transmitted, as required. 2. Resident #29 was admitted to the facility in January 2023. Review of the medical record indicated the Resident was transferred to the hospital on 3/25/23. Further review of the medical record indicated no evidence a discharge assessment was completed, as required. 3. Resident #60 was admitted to the facility in September 2022. Review of the medical record indicated the Resident was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-05-04 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. For Resident #60 the facility failed to ensure its staff developed a comprehensive, individualized, person-centered care plan relative to the Resident's psychosocial well-being. Resident #60 was admitted to the facility in September 2022 with diagnoses including anxiety and adjustment disorder with depressed mood. Review of the medical record indicated no documented evidence that a psychosocial assessment was completed upon admission or anytime thereafter. PCC indicated that a Psychosocial History and Assessment was 211 days overdue. Additionally, the medical record indicated no documented evidence that an individualized, person-centered care plan had been developed relative to psychosocial well-being, that included mood or Adjustment Disorder. During an interview on 5/01/23 at 11:03 A.M., Resident #60 became visibly upset during the conversation as evidenced by tears in his/her eyes and a increase in volume of speech. He/she said that all he/she wanted to do was to leave but everyone kept saying that he/she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-04 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to ensure its staff completed the necessary comprehensive Significant Change in Status Minimum Data Set assessment (SCSA MDS) for one Resident (#13) out of a total of 22 sampled residents. Findings include: Review of the MDS 3.0 Resident Assessment Instrument (RAI) Manual, dated October 2019, indicated a SCSA comprehensive assessment must be completed by the end of the 14th calendar day following determination that a significant change has occurred. Resident #13 was admitted to the facility in May 2021. Review of the Resident's medical record indicated a SCSA assessment with an assessment reference date (ARD) of 3/5/23 was initiated, but never completed. During an interview on 5/4/23 at 9:55 A.M., the MDS Nurse said the MDS assessment in question had not been completed within the required timeframe, as required
- Potential for harm · D2023-05-04 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure its staff completed a Level II Preadmission Screening and Resident Review (PASRR-evaluation done if it was determined by the Level I screen that a resident had an intellectual or developmental disability and/or serious mental illness and if resident was in need of additional support services at the facility) for one Resident 2 (#2) out of a total sample of 22 residents. Specifically, For Resident #2, facility staff failed to request a Level II PASRR evaluation when the Resident exceeded their 30-day convalescent care stay (time frame certified by a doctor indicating the Resident's stay will not exceed 30 days at the facility). Findings include: Resident #2 was admitted to the facility in July 2022 with diagnoses including Post Traumatic Stress Disorder and Major Depressive Disorder. Review of Resident #2's Level 1 PASRR dated 7/17/22 indicated he/she was convalescent care as certified by a Physician, not to exceed 30 days directly following an acute inpatient hospital stay. Further review of the Resident's medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-04 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure its staff included two Residents (#29 and #191) and/or their representatives out of 22 sampled residents in the care planning process. Findings include: Review of the facility policy titled, Care Planning- Resident Participation, revised 12/6/21 indicated the following: -Purpose: to ensure the Resident and/or resident representative are informed of his/her right to participate in his/her care planning and treatment. -The facility will discuss the plan of care with the Resident and/or his/her representative and allow them to see the care plan initially, at routine intervals, and after significant changes. The facility will obtain a signature from the Resident and/or his/her representative after discussion or viewing of the care plan. -If the participation of the Resident and/or his/her representative is determined not practicable for the development of the Resident's care plan, an explanation will be documented in the Resident's medical record.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-04 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure its staff provided activities designed to support the physical, mental, and psychosocial well-being for two Residents (#29 and#24) out of 22 sampled residents. Findings include: Review of the facility policy titled, Activities, revised 12/6/21 indicated the following: -Purpose: to ensure the residents are provided with activities to meet their interest. -Policy: to provide an ongoing program of activities designed to meet the interest choice and preferences as well as to meet the interests of, and support the physical, mental and psychosocial well-being of each resident . -Each resident's interests and needs will be assessed on a routine basis .included in assessment will be the Minimum Data Set assessment (MDS), Activity Assessment to include the resident's interest, preferences and needed adaptations, social history and discharge information when applicable. -Activities will be designed with intent to enhance the resident's sense…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-04 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to provide care and services for a BiPAP (Bi-level positive airway pressure machine capable of generating two adjustable pressure levels used for obstructive sleep apnea (OSA) and other breathing disorders to provide a person with continuous positive airway pressure) machine for one Resident (#241) out of 22 residents sampled. Findings include: Review of the facility policy titled CPAP and BiPAP, effective May 1, 2022, indicated the following: -Medical Doctor orders will be obtained and include the following: -Orders for cleaning the machine -Orders for cleaning the mask and replacement of the hoses Resident #241 was admitted to the facility in February 2023 with diagnoses of acute respiratory failure with hypoxia, chronic respiratory failure, and obstructive sleep apnea (OSA). During an interview and observation 5/1/23 at 11:26 A.M., the surveyor observed a BiPAP machine at the Resident's bedside. The mask for the BiPAP mask laying facedown on top of his/her bedside dresser not bagged. Resident #241 said he/she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-04 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure its staff completed a Trauma-Informed Care screening at the time of admission or after it was identified one Resident (#2) who had a diagnosis of Post-Traumatic Stress Disorder (PTSD-a disorder in which a person has difficulty recovering after experiencing or witnessing a terrifying event) out of 22 sampled residents. Findings include: Review of the facility policy titled Trauma Informed Care, reviewed 12/21/22, indicated the following: -Upon admission residents will be screened for a history of trauma or PTSD. -Current, in-house residents will be assessed during their next quarterly or annual assessment until all residents have been screened. Resident #2 was admitted to the facility in July 2022 with diagnoses including PTSD and Major Depressive Disorder. During an observation and interview on 5/1/23 at 9:37 A.M., the surveyor visited with Resident #2 during the initial resident screening. The Resident had a flat affect and immediately asked the surveyor What did I do wrong when the surveyor approached…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-04 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure staff documented if Resident's had consented to and received pneumococcal immunization or had received pneumococcal immunization due to medical contraindication or refusal for two Residents (#76 and #190) out of 5 sampled residents. Findings include: Review of the facility policy titled Pneumococcal Vaccine, effective 3/8/20, indicated the following: -It is the policy of this facility to offer and administer pneumococcal polysaccharide vaccination (PPSV23) to eligible individuals who consent for vaccination. 1. Resident #76 was admitted to the facility in December 2022. Review of the Resident's medical record indicated the Resident and/or Resident's Representative wished for the Resident to receive PPSV23 vaccination. Further review of the medical record indicated no documentation on if the PPSV23 vaccination had been administered. On 5/4/23 at 9:42 A.M., the Infection Preventionist (IP) said there was no documentation in the Resident's chart to show if he/she had received the PPSV23 vaccination as requested. She…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-04 · tag F0926 — failed to keep the home smoke-free / fire-safe — isolatedHave policies on smoking.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, observation and interviews, the facility failed to ensure its staff implemented the facility smoking policy for one Resident (#142) out of a total of 22 residents sampled. Specifically, the facility staff failed to 1. obtain a Physician's Order allowing Resident #143 to smoke, and 2. maintain a safe smoking environment by ensuring a fire blanket was available in the smoking area. Findings include: Review of the facility policy, last reviewed on 5/26/22, indicated the following: -It is the policy of this facility to maintain a safe resident smoking/nicotine environment. -To provide a structured framework to ensure safety and wellbeing of residents who choose to smoke, as well as the safety and well-being of others. -Have a fire-retardant smoker's apron and a fire blanket available in the smoking area Review of the Bear Mountain Smoking Contract, undated, indicated the following: -The Physician writes an order allowing smoking Review of the Resident Smoking list indicated there were four residents who wished to smoke, including Resident #143. Resident #143 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2025-12-09 · tag F0644 — patternCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, and records review, the facility failed to refer one Resident (#3) out of a total sample of 21 residents to the PASRR office when the Resident experienced a significant change in status assessment.Specifically, the facility failed to refer Resident #3 to the PASRR office when the Resident:-had a previous negative PASRR screening for serious mental illness (SMI).-expressed a wish to commit suicide.-required modification to his/her care plan relative to his/her suicidal statement.-required antipsychotic medication that was previously discontinued to be re-ordered and administered following his/her suicidal statement. Findings include: Review of the facility policy titled PASRR, dated 11/1/21 and last reviewed 2023, indicated the following: -When an individual who resides in a nursing facility has experienced a significant change or the individual is newly identified as having a condition that may impact the individual's PASRR disability status, the appropriateness of the individual's nursing facility placement, or the individual's need for specialized services,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-08-22 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure that a Minimum Data Set (MDS) Assessment was accurately coded for one Resident (#39) out of a total sample of 22 residents. Specifically, for Resident #39, the facility staff failed to accurately code that the Resident had falls on the most recent Quarterly MDS Assessment. Findings include: Resident #39 was admitted to the facility in August 2020, with diagnoses including Central Cord Syndrome (a cervical spinal cord injury that can cause loss of power and sensation in the arm and hands) and Unspecified Dementia (a mental disorder that occurs when someone has Dementia but does not have a specific diagnosis). Review of the Quarterly MDS assessment dated [DATE], indicated the Resident had no falls during the look back period (the time frame during which a resident's condition is captured by the MDS Assessment). Review of the Resident's Nursing Progress Notes indicated the Resident had documented falls on 3/30/24, 4/5/24 and 4/23/24, during the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to VANTAGE CARE — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 2.4 | +1.6 vs chain |
| Health inspection | 4 of 5 | 2.7 | +1.3 vs chain |
| Staffing | 3 of 5 | 2.8 | +0.2 vs chain |
| Quality measures | 3 of 5 | 2.3 | +0.7 vs chain |
The other 9 homes this chain runs (chain average 2.4★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| AREM, CHERYL | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 25% | since 12/29/2025 |
| BROWN, YOSSI | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | 25% | since 12/29/2025 |
| HERSKOVITZ, MIRIAM | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 25% | since 12/29/2025 |
| YUROWITZ, SAM | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | 25% | since 12/29/2025 |
| JOHNSON, JERI | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/29/2025 |
| INNOVATIONS HEALTHCARE, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 01/30/2026 |
| BUTT, JENNIFER | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/29/2025 |
| COUGHLIN, LEANNE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/29/2025 |
| GREEN, MORRIS | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/29/2025 |
| KAZI, FAHIM | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/29/2025 |
| LECOURS, DARRYL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/29/2025 |
CMS files one row per role, so the 29 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $624K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225392. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.