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Maristhill Nursing & Rehabilitation Center

66 Newton Street, Waltham, MA 02453 · Non profit - Corporation · 123 certified beds · (781) 755-2020 Medicare & Medicaid certified

Call the home — (781) 755-2020 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0605, F0609) — most recent Nov 2025Behavioral-health or dementia-care citations — no harm found (F0740, F0758)1 actual-harm citation$9,496 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a high payroll-based staffing rating (5/5)
  • lower-than-typical staff turnover (15% vs 45% nationally) — better care continuity
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (43) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $9,496 in federal fines (most recent 2025-02-24)
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 2 of 5

Worth a closer look. This home's staffing rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
6 Lexington St 2nd Fl · (781) 899-5555 · Call to confirm hours
Pharmacy
577 Main St · (781) 893-3870 · Call to confirm hours
Grocery
607 Main St · (781) 891-6946 · Call to confirm hours
Park
Pine St. · (781) 314-3855 · Typically dawn to dusk
Place of worship
311 River St. · (781) 893-8461

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased19.0%16.4%15.4%worse
Long-stay residents who lose too much weight6.0%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder0.8%0.8%0.9%better
Long-stay residents with a urinary tract infection2.5%1.8%2.0%worse
Long-stay residents with depressive symptoms0.3%15.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.8%3.4%3.3%worse
Long-stay residents whose ability to walk worsened16.3%15.4%16.1%typical
Long-stay residents on antianxiety or hypnotic medication10.3%19.5%18.9%better
Long-stay residents given the seasonal flu vaccine96.7%94.8%95.3%typical
Long-stay residents with pressure ulcers3.3%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control22.4%21.2%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table21.0%21.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication4.2%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine71.2%77.7%79.4%worse
Short-stay residents rehospitalized after admission27.9%25.7%22.6%worse
Short-stay residents with an outpatient ER visit11.2%11.9%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.871.881.67worse
Long-stay outpatient ER visits per 1,000 resident days1.681.501.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 181 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.1%U.S. median 51.5%
Got home and stayed home
9.8%U.S. median 10.7%
Went back to hospital
37.1%U.S. median 56.6%
Met the expected recovery
0.30U.S. median 0.31
Therapy hours / resident / day
0.13hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 37.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 70 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.30 therapist hours per resident per day in 2026Q1 — more than 47% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 20% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.1%CMS range 48.4–61.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.8%CMS range 7.1–13.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge37.1%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge18.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge28.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.4%CMS range 4.2–10.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.831.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.20
RN hours/ resident / day
0.54
LPN hours/ resident / day
2.17
Aide hours/ resident / day
3.90
Total nurse hours/ resident / day
0.80
RN hoursweekends
15.3%
Total nursing turnover
9.5%
RN turnover

How full it usually is: this home is certified for 123 beds and averages 88.3 residents a day — about 72% occupied, or roughly 35 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.90 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.20 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.17 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.57 hrs/resident/day on weekends vs 4.03 on weekdays — 11% thinner on weekends. RN hours go from 1.36 to 0.80 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 15% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2025-11-25)
13
at the previous standard inspection (2024-10-10)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

43 citations, most serious first. The 11 most serious are shown; the remaining 32 are one tap away and print in full.

  • Actual harm · G2025-02-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of three sampled residents, (Resident #1), who required assistance from staff with personal hygiene, the Facility failed to ensure that during the provision of personal care that staff took necessary steps to maintain his/her safety to prevent an incident resulting in an injury, when on 01/22/25, a Certified Nurse Aide (CNA) used an electric curling iron to curl Resident #1's hair, he/she sustained a second-degree burn (partial thickness, involves both the outer (epidermis) and underlying layer (dermis) of skin, they cause pain, redness, swelling, and blistering) to the upper left side of his/her forehead, which required treatment. Findings Include: Review of the Facility's Policy titled, Electric Safety for Residents, dated as revised January 2011, indicated that the resident will be protected from injury associated with the use of electric devices, including electrocution, burns and fire. Review of the Facility's Policy titled, Activities of Daily Living…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-11-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to ensure that respiratory care and services, consistent with professional standards of practice, were provided for 5 Residents (#56, #82, #62, #73 and #2) out of sample of 30 residents. Specifically,1. For Resident #56, the facility failed to set oxygen as ordered by the physician.2.For Resident #82, the facility failed to clean the concentrator filter as ordered by the physician.3. For Resident #62, the facility failed to clean the concentrator filter.4. For Resident #73, the facility failed to clean the concentrator filter, keep the water bottle off the floor and keep an oxygen cannula clean.5. For Resident #2, the facility failed to clean the concentrator filter and keep an oxygen cannula clean.Findings include:A review of the facility policy titled 'Oxygen Administration' with a revision date of 5/9/25 indicated the following: -Oxygen is administered to residents who need it, consistent with professional standards of practice, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-11-25 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure medications were labeled and stored in accordance with acceptable professional standards on three of three units. Specifically,1.The facility failed to ensure medications were labeled in accordance with acceptable professional standards, to include open dates on medications with shortened expiration dates in three medication carts on three of three units.2. The facility failed to secure and lock an unattended medication cart on the first-floor unit.Findings include:Review of the facility policy titled medication Storage, dated revised 5/9/25, indicated that all medications requiring refrigeration are stored in refrigerators located in the pharmacy and at each mediation room. 1a. On 9/30/25 at 2:50 P.M. the surveyor observed the following in the first-floor medication cart: One bottle of Latanoprost eye drops (used to treat glaucoma) open, without a label. One bottle of Latanoprost eye drops not opened, received at the facility on 9/17/25. Review of the manufacturer's directions indicated refrigerating…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-11-25 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the faciliy failed to 1. provide appropriate hand hygiene after glove changes and 2. appropriately label and date items in the unit kitchenettes on 2 of 3 units. Findings include: Review of the facility policy titled Hand Washing, dated 2021, indicated the following: When to wash hands: i: Before donning disposable gloves for working with food and after gloves are removed. Review of the facility policy, undated, indicated the following: Any items for residents must be labeled with name, room number, and date. All refrigerated commercially prepared items must be discarded within 72 hours. All home/or restaurant prepared foods must be discarded within 24 hours. The following observations were made in the first floor dining room on 9/30/25: 8:27 A.M. the server removed gloves, did not wash or sanitize, and put on new gloves.8:32 A.M., the server served one meal, took off his gloves and put new gloves on without performing hand hygiene.The server removed gloves and changed them without hand hygiene at 8:34 A.M., 8:35 A.M., 8:36 A.M., and 8:40 A.M.On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-11-25 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interview the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, 1. The facility failed to maintain Enhanced Barrier Precautions (EBP) while caring for a resident with a gastrostomy tube.Findings include:Review of the Centers for Disease Control (CDC) website indicated the following, dated June 28, 2024:-Enhanced Barrier Precautions are an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDROs) in nursing homes. Enhanced Barrier Precautions involve gown and glove use during high-contact resident care activities for residents known to be colonized or infected with a MDRO as well as those at increased risk of MDRO acquisition (e.g., residents with wounds or indwelling medical devices).Resident #53 was readmitted to the facility in September 2025 with diagnoses that included dysphagia (difficulty swallowing) and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-25 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to assess two Residents (#10 and #18), out of a total sample of 30 residents, for the ability to self-administer medications and determine if it was clinically appropriate.Findings include:Review of the facility policy titled Resident Self Administration of Medication, dated revised 5/9/25, indicated that when determining if self-administration is clinically appropriate for a resident, the interdisciplinary team should at a minimum consider the following:a. the medications are appropriate and safe for administration.b. the resident's physical capacity to swallow without difficulty, open medication bottles .c. the resident's cognitive status, including their ability to correctly name their medications and know what conditions they are taken for.d. the resident's capability to follow directions and tell time to know when to take the medications.e. the resident's comprehension of instructions . including the dose, timing and signs of side effects…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-25 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to assess the use of an abdominal binder as a potential restraint for one Resident (#40) out of a total sample of 30 residents.Findings include:Review of the facility policy titled Restraint Free Environment, dated 5/9/25, indicated Physical Restraint refers to any manual method or physical or mechanical device, material, or equipment attached or adjacent to the resident's body that the individual cannot remove easily which restricts freedom of movement or normal access to one's body. Resident #40 was admitted to the facility in March 2025 with diagnoses that included cerebral infarction, epilepsy, aphasia, and dysphagia. Review of the Minimum Data Set (MDS) assessment, dated 8/12/25, indicated he/she was assessed by nursing staff to have severe cognitive impairment. Further review of the MDS indicated no restraints used. Further review of the MDS indicated the Resident was dependent on staff for activities of daily living. Review of Resident #40's physician order dated 6/13/25, indicated Apply Abdominal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-25 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure one Resident (#27) was free from unnecessary psychotropic medications by ensuring a reassessment of an as needed (PRN) dose of Haldol (an antipsychotic medication) after 14 days, out of a total sample of 30 residents. Findings include: Review of facility policy titled Use of Psychotropic Medication(s), dated as reviewed 5/9/25, indicated the following:-PRN (as needed) orders for antipsychotic medications only, shall be limited to 14 days with no exceptions, If the attending physician or prescribing practitioner believes it is appropriate to write a new order for the PRN antipsychotic, they must first evaluate the resident to determine if the new order for the PRN antipsychotic is appropriate. Resident #27 was admitted to the facility in September 2025 with diagnoses that included dementia and parkinsonism. Review of Resident #27's most recent Minimum Data Set (MDS) Assessment, dated 9/15/25, indicated a Brief Interview for Mental Status (BIMS) score of 11 out of a possible 15, indicating that the Resident had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-25 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to develop a person- centered comprehensive care plan for one Resident (#53) out of a total sample of 30 residents. Specifically, for Resident #53, the facility failed to develop a person-centered comprehensive care plan for a pacemaker.Findings include:Review of facility policy titled Use of Pacemaker, dated as revised 5/9/25, indicated the following:-All residents with a pacemaker will be monitored according to standard protocol and plan of care.-All documentation about the pacemaker will be placed in the residents' chart and part of their permanent record.-All immediate care staff will be aware that the resident has a pacemaker. Resident #53 was readmitted to the facility in September 2025 with diagnoses that included sick sinus syndrome. Review of the Minimum Data Set (MDS) Assessment, dated 8/11/25, indicated that the Resident was independent with cognitive skills for daily decision making. Review of the Physician Discharge Summary from the acute care hospital, dated 9/23/25, indicated the following:-history of SSS (sick…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-25 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure one Resident (#40) received care in accordance with professional standards of practice, out of a total sample of 30 residents. Specifically, for Resident #40, the facility failed to ensure nursing completed a weekly skin assessment per the physician order. Findings include:Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated the following:- Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescriber that are received by a variety of methods (i.e., written, verbal/telephone, standing orders/protocols, pre-printed order sets, electronic) in emergent and non-emergent situations. Licensed nurses in a management role must ensure an infrastructure is in place, consistent with current standards of care, to minimize error. Resident #40 was admitted to the facility in March 2025 with diagnoses that included cerebral infarction, epilepsy, aphasia,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to provide treatment and care in accordance with professional standards of practice for one Resident (#40) who was assessed to be at high risk for developing pressure ulcers, out of a total sample of 30 residents. Specifically, for Resident #40, the facility failed to notify the provider of an open skin lesion of his/her left heel.Findings include: Resident #40 was admitted to the facility in March 2025 with diagnoses that included cerebral infarction, epilepsy, aphasia, and dysphagia. Review of the Minimum Data Set (MDS) assessment, dated 8/12/25, indicated he/she was assessed by nursing staff to have severe cognitive impairments. Review of Resident #40's Braden Scale (Scale for Predicting Pressure Ulcer Risk Evaluation) 9/30/25, indicated he/she scored a 12 indicating high risk. Review of Resident #40's medical record indicated the last completed skin check was on 9/12/25. The skin check from 9/12/25 indicated foot evaluation was completed and there was an open lesion noted to the left heel and the skin issue…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 32 citations
  • Potential for harm · D2025-11-25 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to ensure staff provided appropriate care and services for one Resident (#53) with a gastrostomy tube (a tube that is placed directly into the stomach through an abdominal incision for administration of nutrition, fluids, and medication), out of 30 sampled residents. Specifically, the facility failed to ensure that the head of the bed was elevated to prevent potential aspiration while receiving enteral feedings. Findings include: Review of facility policy titled Care and Treatment of Feeding Tubes, revised 5/9/25, indicated the following:-It is the policy of this facility to utilize feeding tubes in accordance with current clinical standards of practice, with interventions to prevent complications to the extent possible.-The resident's plan of care will direct staff regarding proper positioning of the resident consistent with the resident's individual needs. Resident #53 was readmitted to the facility in September 2025 with diagnoses that included dysphagia (difficulty swallowing) and gastrostomy status. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-25 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record and interviews, the facility failed to provide behavioral health care services in a person-centered environment for one Resident # 88 out of a sample of 30 Residents. Specifically, the facility failed to implement psychiatric recommendations provided after the Resident expressed suicidal ideations. Findings include: A review of the facility policy titled 'Behavioral Health Services' revised 5/9/25 indicated the following:-It is the policy of this facility to ensure all residents receive necessary behavioral health services to assist them in reaching and maintaining their highest level of mental and psychological functioning and well-being.-The facility will ensure that necessary behavioral health services are person centered and reflect the resident's goals of care, while maximizing the resident's dignity, autonomy, privacy, socialization, independence, choice and safety.Resident #88 was admitted to the facility in September 2021 with diagnoses including suicidal ideations and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-10 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to implement treatment orders recommended by the Wound Physician for three Residents (#74, #40 and #55) out of a total of 22 sampled Residents. Specifically: 1. For Resident #74, the facility failed to implement the Wound Physician's treatment order for offloading heels while in bed. 2. For Resident #40, the facility failed to implement the Wound Physician's treatment order for offloading heels while in bed. 3. For Resident #55, the facility failed to transcribe and consistently implement a treatment order for wound care to the coccyx as ordered by the Wound Physician. Findings include: Review of the facility policy titled Pressure Ulcers, dated and revised 1/27/21 indicted the following: - The facility will ensure that a resident with pressure ulcers receives necessary treatment and services to promote healing, prevent infection and prevent new sores from developing. - The Unit Nurse will: provide wound care as prescribed by the physician…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-10 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure staff followed proper sanitation and food handling practices to prevent the outbreak of foodborne illness. Review of the facility policy titled, General Food Preparation and Handling, dated 2021, indicated the following: -Bare hands must never touch ready to eat raw food directly. Disposable gloves are single use item and must be discarded after each use. Employees must wash hands prior to putting gloves on and off after removing gloves. On 10/8/24 at 8:12 A.M., the following was observed on the third-floor unit during the breakfast meal: -The server changed gloves twice without washing his hands in between. -The server touched the serving utensils, plastic wrap, plates and toaster buttons potentially contaminating his gloves. He then put eight pieces of toast into and out of the toaster and buttered them with the potentially contaminated gloves. On 10/8/24 at 12:54 P.M., the following was observed on the third-floor unit during the lunch meal: -The server prepared a tuna fish sandwich while wearing one glove. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-10 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interviews, the facility failed to report allegations of abuse to the state agency within two hours as required for one Resident (#65) out of a total sample of 22 residents. Specifically, on 10/8/24 at 9:00 A.M., the Director of Nursing (DON) was made aware of Resident #65's allegations of abuse. The DON did not report to the state agency until 10/9/24 at 11:15 P.M., when the surveyor inquired about the follow up, more than 24 hours after becoming aware of the allegations. Findings include: Review of the facility policy Abuse, Neglect, Mistreatment, Exploitation & Misappropriation of Property Policy Including Elder Justice Act, revised September 2018, indicated the following: -When staff have knowledge of an allegation of abuse or a serious bodily injury of unknown source then an immediate report (within 2 hours of knowledge) of the incident will be sent to the Department of Public Health via HCFRS (health care facility reporting system). Administrator and the DON must…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-10 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview, the facility failed to accurately complete a Level 1 Preadmission Screening and Resident Review (PASARR) screen to determine if a resident had an intellectual or developmental disability (ID or DD) and/or serious mental illness (SMI) and needed further evaluation for one Resident (#61), out of a total sample of 22 residents. Specifically, for Resident #61, the facility failed to accurately complete a Level 1 PASARR indicating that the Resident had a diagnosis of schizotypal disorder which is a SMI, resulting in a Level II PASARR evaluation not being completed as required. Findings include: Review of facility policy titled admission Criteria' date revised March 2019, indicated the following but not limited to: -All new admissions and readmission are screened for mental disorders (MD), intellectual disorder (ID) or related disorders (RD) per the Medicaid Pre-admission Screening and Resident Review (PASARR) process. -If the level 1 screen indicates that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interviews, the facility failed to ensure a comprehensive resident centered care plan was developed for one Resident (#63) out of a total sample of 22 Residents. Specifically, the facility failed to develop an individualized comprehensive resident centered care plan related to the monitoring and care of a pacemaker for Resident #63. Findings include: Review of the facility policy titled Pacemaker, Care of a Resident with, revised 12/15, indicated the following: Purpose: -The purpose of this procedure is to provide information about and guidance for the care of a resident with a pacemaker Monitoring: -Monitor the resident for pacemaker failure by monitoring for signs and symptoms of bradyarrhythmia's. -The pacemaker battery will be monitored remotely through the telephone or an internet connection. The resident's cardiologist will provide instructions on how and when to do this. -Make sure the resident has a medical identification care that indicated he or she has a pacemaker. The medical record must contain this information as well. When the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide services that met professional standards of practice for one Resident #55 out of a sample of 22 residents. Specifically, for Resident #55 the facility failed to ensure nursing implemented Teds (compression) stockings according to the physician's orders. Findings include: Resident #55 was admitted to the facility in July 2024 with diagnoses including dementia, instability of left knee, and localized edema (fluid retention). Review of Resident #55's Minimum Data Set Assessment (MDS) dated [DATE], indicated the Resident scored a 7 out of a possible 15 on the Brief Interview for Mental Status (BIMS) indicating he/she was moderately cognitively impaired. The MDS further indicated the Resident was dependent on staff for activities of daily living. On 10/9/24 at 7:11 A.M., the surveyor observed the Resident lying in bed, the Resident did not have ted stockings on his/her legs. On 10/9/24 at 9:10 A.M., the surveyor observed Resident #55…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-10 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interviews, the facility failed to provide assistance with Activities of Daily Living (ADLs) for dependent residents for one Resident (#1) out of a total sample of 22 residents. Specifically, the facility failed to provide assistance with weekly showers for Resident #1. Findings include: Review of the facility policy titled Activities of Daily Living (ADL), undated, indicated the following: - A program of activities of daily living (ADL) is provided to residents to prevent disability and return residents to a maximum level of independence. - Hygiene: Frequent showers or baths are scheduled and assistance provided when required. Resident #1 was admitted to the facility in September 2022 with diagnoses including chronic congestive heart failure and bradycardia. Review of Resident #1's most recent Minimum Data Set Assessment (MDS) indicated that the Resident has a Brief Interview for Mental score of 15 out of 15 indicating intact cognition. Further review of the Resident's MDS indicated that the Resident is dependent on staff for all activities…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure standards of quality of care were implemented for one Resident (#32), out of a total sample of 22 residents. Specifically, the facility failed to identify a skin injury on the Resident's left upper arm. Findings include: Review of the facility policy titled Skin Assessment, revised and dated 1/27/21 indicated the following: - The Unit Nurse will: Complete a comprehensive head to toe assessment of the resident's skin with each scheduled assessment and with any significant change of condition, that includes evaluating risk factors. - Instruct Nursing Assistants to identify and report signs of skin breakdown, such as: purple or dark area. Resident #32 was admitted to the facility in January 2023 with diagnoses including unspecified dementia and anxiety disorder. Review of Resident #32's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that the resident has a Brief Interview for Mental Status score of 9 out of 15…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-10 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, the facility failed to ensure a resident received proper treatment to maintain hearing and ensure assistive devices to maintain hearing and enhance communication were utilized for one Resident (#63), out of a total sample of 22 residents. Specifically, for Resident #63, the facility failed to consistently implement his/her hearing aids. Finding Included: Review of the facility policy titled, Hearing Impaired Resident, Care of, last revised 2/18, indicated the following: Policy: -Staff will assist hearing impaired residents to maintain effective communication with clinicians, caregivers, other residents, and visitors. -Staff will assist residents with care and maintenance of hearing devices. Resident #63 was admitted to the facility in April 2023 with diagnoses that included unspecified symptoms and signs involving cognitive functions and awareness, heart failure, paroxysmal atrial fibrillation, presence of cardiac pacemaker, and chronic systolic heart failure. Review of Resident #63's most recent Minimum Data Set (MDS) assessment,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews the facility failed to ensure a resident who required respiratory care (continuous oxygen) received care consistent with professional standard of practice for one Resident (#27) out of a total sample of 22 residents. Specifically, for Resident #27, the facility failed to follow the physician's order for supplemental oxygen. Findings include: Review of the facility policy titled Oxygen, undated, indicated the following: - There must be a physician's order for oxygen use which includes the route and liter flow or specific oxygen concentration, and how long the oxygen is to be administered. - Setting up Oxygen Administration: adjust the liter flow to the prescribed amount, check that oxygen is flowing properly. Resident #27 was admitted to the facility in June 2024 with diagnoses including acute systolic congestive heart failure and chronic obstructive pulmonary disease (COPD). Further review of Resident #27's most recent Minimum Data Set Assessment (MDS) dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-10 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a plan of care was developed for Trauma-Informed Care for one Resident (#16), who was admitted with the diagnosis of Post-Traumatic Stress Disorder (PTSD), out of a total sample of 22 residents. Findings include: Review of the facility policy titled Trauma-Informed and Culturally Competent Care, dated and revised August 2022 indicated the following: -Purpose: To guide staff in providing care that is culturally competent and trauma informed in accordance with professional standards of practice. - Resident Care Planning: Develop individualized care plans that address past trauma in collaboration with the resident and family, as appropriate. Identify and decrease exposure to triggers that may re-traumatize the resident. Recognize the relationship between past trauma and current health concerns Develop individualized care plans that incorporate language needs, culture, cultural preferences, norms and values. Resident #16 was admitted to the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to maintain an accurate medical record for two Residents (#55) out of a total sample of 22 residents. Specifically, Nurses documented in the Treatment Administration Record (TAR) that Resident #55 wore teds stocking while in bed, contrary to direct observation of the teds stockings not being worn. Findings include: Resident #55 was admitted to the facility in July 2024 with diagnoses including dementia, instability of left knee localized edema (fluid retention). Review of Resident #55's Minimum Data Set Assessment (MDS) dated [DATE], indicated the Resident scored a 7 out of a possible 15 on the Brief Interview for Mental Status (BIMS) indicating he/she was moderately cognitively impaired. The MDS further indicated the Resident was dependent on staff for activities of daily living. On 10/9/24 at 7:11 A.M., the surveyor observed the Resident lying in bed, the Resident did not have ted stockings on his/her legs. On 10/9/24 at 2:00 P.M., the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-10 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to assess for eligibility, and offer pneumococcal vaccinations per the Centers for Disease Control and Prevention (CDC) recommendations for one Resident (#6) out of a total of five residents reviewed. Findings include: Review of the facility policy titled, Pneumococcal Vaccine, dated October 2022, indicated that all residents are offered pneumococcal vaccines to aid in preventing pneumonia/pneumococcal infections. 1. Prior to or upon admission, residents are assessed for eligibility to receive the pneumococcal vaccine series, and when indicated, are offered the vaccine series within thirty (30) days of admission to the facility unless medically contraindicated or the resident has already been vaccinated. 2. Assessments of pneumococcal vaccination status are conducted within five (5) working days of the resident's admission if not conducted prior to admission. 3. Before receiving a pneumococcal vaccine, the resident or legal representative receives…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-04 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure food was handled in a manner to prevent the risk for potential foodborne illness in the kitchen and during the meal service on one of three resident care units. Specifically, 1) A Diet Aide #3 handled cups with her fingers inside the cup and eating utensils by the end that touches food and enters the mouth. 2) Diet Aide #1 and Diet Aide #2 touched ready to eat food directly with potentially contaminated gloves during meal service on the C unit. 3)Cook #1 and [NAME] #2 were observed preparing food without hair restraints. Review of the 2022 Food Code, U.S. Food and Drug Administration, Code of Federal Regulations Title 21, indicated the following: 110.10 Personnel. The plant management shall take all reasonable measures and precautions to ensure the following: The methods for maintaining cleanliness include, but are not limited to: (2) Maintaining adequate personal cleanliness. (3) Washing hands thoroughly (and sanitizing if necessary to protect against contamination with undesirable microorganisms) in an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-04 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to provide a dignified dining experience for one Resident (#19) out of a total sample of 21 residents. Findings include: Resident #19 was admitted to the facility in August 2022 and had diagnoses that included Alzheimer's disease, anxiety disorder and dysphagia (difficulty chewing and swallowing). Review of the most recent Minimum Data Set (MDS) assessment, dated 8/2/23, indicated Resident #19 sometimes understands, is sometimes understood and was assessed by staff to have severely impaired cognition. The MDS further indicated Resident #19 required total assistance with feeding and had no behaviors. Review of Resident #19's current Activities of Daily Living (ADL) care plan indicated Resident #19 is totally dependent on 1 staff for eating. Review of the most recent Licensed Nursing Summary, dated 9/21/23, indicated Resident #19 is totally dependent on staff for eating. On 10/02/23 at 10:10 A.M., the surveyor observed a Certified Nursing Assistant (CNA) enter Resident #19's room briefly, place a breakfast tray in the room, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interview the facility failed to ensure, for one Resident (#77), was free from the use of a restraint, out of a total sample of 21 residents. Findings include: Review of the facility's policy, entitled, subject: Restraints-Program, not dated, indicated the following: 1. The facility's goal is to achieve a restraint-free environment. 2. The facility will ensure that the resident is free from any physical or chemical restraint imposed for purposes of discipline or convenience and not required to treat the resident's medical symptoms. 4. A restraint assessment will be completed before any restraint is applied. Resident #77 was admitted to the facility in May 2021 with diagnoses that include but not limited to polymyalgia rheumatica, unspecified dementia and repeated falls. Review of Resident #77's most recent Minimum Data Set assessment, with an Assessment Reference Date of 7/27/23 indicated Resident #77 scored an 8 out of 15 on the Brief Interview for Mental Status exam, indicating he/she is moderately cognitively intact, requires extensive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-04 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to complete a Significant Change in Status Minimum Data Set (MDS) assessment for one Resident (#11) out of a total sample of 21 residents. Findings include: Resident #11 was admitted to the facility in July 2019 with diagnoses including a stroke with residual hemiparesis and dementia. Review of Resident #11's Quarterly MDS assessment dated [DATE], indicated he/she required limited assistance for toilet use, personal hygiene, and bed mobility. Review of Resident #11's nursing progress notes indicated he/she sustained a fall which resulted in a fracture of his/her left femur on 7/7/23. Review of Resident #11's Nutritional assessment dated [DATE], indicated severe weight loss of 11.4% over the past 6 months. Review of Resident #11's most recent Quarterly MDS assessment dated [DATE], indicated a significant decline in status in four areas. Resident #11 required extensive assist for toilet use, personal hygiene, and bed mobility. The MDS also indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to meet professional standards of quality for three Residents (#18, #1 and #55), out of a total sample of 21 residents. Specifically: 1. For Resident #18 the facility failed to ensure nursing implemented a physician's order for medications ordered to be administered with breakfast and supper (with meals). 2. For Resident #55 the facility failed to ensure an order was obtained for the use, including the proper setting, and plan for monitoring the setting and function of the air mattress in use. 3. For Resident #1 the facility failed to implement a physician's order for contact precautions. Findings include: 1. For Resident #18 the facility failed to ensure nursing implemented a physician's order for medications ordered to be administered with breakfast and supper (with meals). Review of the facility policy titled, Medication and Treatment orders, dated as revised 7/18/22, indicated orders for medications and treatments will be consistent with principles of safe and effective order writing. Resident #18 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and policy review the facility failed to ensure quality care was provided for two Residents (#44 and #33) out of a total sample of 21 residents. Specifically: 1.) For Resident #44 the facility failed to ensure geri sleeves were placed on the resident, as ordered by the Physician, on all days of survey. 2.) For Resident #33 the facility failed to identify and investigate bruising. Findings include: 1.) Resident #44 was admitted to the facility in November 2022 and had diagnoses that include cerebral infarction and inclusion body myositis. Review of the most recent Minimum Data Set (MDS) assessment, dated 8/8/23, indicated Resident #44 was assessed by staff to have both short and long term memory loss and required extensive assistance with his/her care. Review of the current Physician's orders indicated an order, start date 6/10/23, for: Geri sleeves to BUE (bilateral upper extremities). On in am off in PM. Review of the clinical progress notes failed to indicate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and staff interviews, the facility failed to ensure measures were in place to address the risk for pressure ulcers for three Residents (#53, #2, and #19) out of 21 sampled residents. Specifically: 1. Wound physician recommendations were not addressed and transcribed resulting in a delay of treatment for a skin injury on the right heel for Resident #53. 2. The physician orders for management/prevention of a pressure ulcer for Residents #2, and #19 were not followed. 3. The physician orders for the application of a bunny boot and the air mattress pressure setting was not followed for Resident #19. Findings include: 1. Resident #53 was admitted to the facility in January 2023 with diagnoses including chronic atrial fibrillation, depression, and anxiety disorder. On 9/29/23 at 8:52 A.M., the surveyor observed Resident #53 sleeping on an air mattress bed. Review of the Minimum Data Set assessment dated [DATE] indicated that Resident #53 is dependent on staff for daily care. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-04 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to follow the plan of care for an indwelling urinary catheter/Foley (a flexible tube that passes through the urethra and into the bladder to drain urine) for one Resident (#19) out of a total sample of 21 Residents. Specifically, the facility staff failed to ensure the correct size indwelling urinary catheter was in place for Resident #19 as ordered by the physician. Findings include: Review of the facility policy titled, Catheter Care, Urinary, dated August 2022, indicated the purpose of this procedure is to: 1. Prevent urinary catheter- associated complications, including urinary tract infections. Changing Catheters 2. Change catheters and drainage bags based on clinical indications such as infection, obstruction, or when the closed system is compromised. Resident #19 was admitted to the facility in August 2022 with diagnosis including urinary retention. Review of the Minimum Data Set (MDS) assessment, dated 8/2/23, indicated Resident #19 required an indwelling urinary catheter. On 10/4/23 at 8:49 A.M., the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview the facility failed to develop and implement a plan of care and maintain oxygen equipment for 2 Residents (#61 and #25) out of 21 sampled residents. Specifically: 1) For Resident #61 the facility failed to ensure the oxygen concentrator filter was clean and free of dust build up. 2) For Resident #25 the facility failed to obtain a physician's order for the use of an oxygen concentrator, oxygen liter amount to be given, and ensure the oxygen concentrator filter was clean and free of dust build up. Findings include: Review of the facility policy titled Oxygen Administration (undated) indicated: - A physician order is required for continuous administration of oxygen. The order must include the percentage of oxygen concentration to be delivered expressed as liters/minute or percentage of FiO2 [fraction of inspired oxygen]. - When oxygen therapy is ordered, the licensed clinician will verify the physician's order. Review of the facility's policy titled Respiratory…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-04 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and observation, the facility failed to: assess for the use of an installed bed rail, obtain informed consent or a physician's order, for one Resident (#25) out of 21 sampled residents. Findings include: 1. Review of the facility policy titled Bed Safety and Bed Rails (last revised August 2022) indicated: - The use of bed rails or side rails (including temporarily raising the side rails for episodic use during care) is prohibited unless the criteria for use of bed rails have been met, including attempts to use alternatives, interdisciplinary evaluation, resident assessment, and informed consent. Resident #25 was admitted to the facility in July 2021 and had diagnoses which included dementia. Review of Resident #25's Minimum Data Set (MDS) assessment dated [DATE], indicated: Brief Interview for Mental Status score of 13 representing intact cognition, and independent with bed mobility and transfers. Review of Resident #25's medical record indicated there was no assessment,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-04 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure a licensed Registered Nurse (RN) had the appropriate competency and skill set to provide the necessary care and treatment for one Resident (#19) with skin protocol in place out of total sample of 21 residents. Findings include: For Resident #19, a Resident at high risk for developing pressure ulcers, Nurse (#6) failed to: a.) apply bunny boots (booties that are placed on the feet to protect a person's heels) as ordered by the physician; and b.) maintain the air mattress at the correct setting, as ordered by the physician. Resident #19 was admitted to the facility in August 2022 and had diagnoses that included Alzheimer's disease and anxiety disorder. Review of the most recent Minimum Data Set (MDS) assessment, dated 8/2/23, indicated Resident #19 was assessed by staff to have severely impaired cognition. The MDS further indicated Resident #19 had no behaviors, was at risk of developing pressure areas and required extensive two person physical assistance for bed mobility and care. Review of the current…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-04 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to ensure that the pharmacy recommendations were addressed by the attending physician for one Resident (#53), out of 21 sampled residents. Findings include: Resident #53 was admitted to the facility in January 2023 with diagnoses including chronic atrial fibrillation, depression, and anxiety disorder. Review of the monthly pharmacist recommendations for Resident #53 indicated the following: -May 18, 2023, the licensed pharmacist recommends to the physician discontinuing PRN (as needed) Melatonin (a medication used to help sleep disorder). -June 12, 2023, the licensed pharmacist recommends to the physician evaluation PRN order of Ativan (a medication used to treat anxiety). -August 24, 2023, the licensed pharmacist recommends to the physician evaluation PRN order of Ativan, Benadryl (an antihistamine), Melatonin, and Ondansetron (a medication used to help prevent nausea/vomiting). Review of Resident #53's medical record failed to indicate the physician responded to the pharmacist's recommendations. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-04 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed, policy review, and interviews, the facility failed to ensure that as needed (PRN) orders for psychotropic medications are limited to 14 days unless the prescribing practitioner documents a rational to extend the medication for two Residents (#18 and #84), in a total sample of 21 residents. Specifically, 1.) For Resident #18 the facility failed to ensure an as needed (PRN) alprazolam (psychotropic medication) had a stop date as required. 2.) For Resident #84 the facility failed to ensure an as needed (PRN) diazepam (psychotropic medication) had a stop date as required. Findings included: Review of the facility policy for psychotropic medication use, dated as revised July 2022, indicated residents will not receive medications that are not clinically indicated to treat a specific condition. * Psychotropic medications are not prescribed or given on a PRN basis unless that medication is necessary to treat a diagnosis specific condition that is documented in the clinical record. * PRN orders for psychotropic medications are limited to 14 days. * For psychotropic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview the facility failed to ensure: 1. medications were secured and stored for one Resident (#55) out of a total sample of 21 residents and 2. failed to ensure that insulin (vials/flex pen), and lancets were stored safely on one of three resident care units. Findings include: Review of the facility's s policy titled 4.1 Storage of Medication, dated 01/23 indicated the following: Policy: Medications and biologicals are stored properly, following the manufacturers or provider pharmacy recommendations, to maintain their integrity and to support safe effective Drug Administration. The medication supply shall be accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. Procedures, 1. The provider pharmacy dispenses medication in containers that meet state and federal labeling requirements, including requirements of good manufacturing practices established by the United States pharmacopeia (USP). Medications are to remain in these containers and stored in a controlled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews and interviews, the facility failed to maintain accurate medical records for three Residents (#84, #19 and #44) out of a total sample of 21 Residents. Specifically, 1. For Resident #84 nursing failed to accurately update the physician's order for tube feedings. 2. For Resident #19 nursing failed to accurately document in the Treatment Administration Record (TAR) regarding bunny boots and the air mattress setting. 3. For Resident #44 nursing failed to accurately document in the TAR regarding geri sleeves. Findings include: 1). For Resident #84 nursing failed to accurately update the physician's order for tube feedings. Specifically, on 9/26/23 the Nurse Practitioner decreased Resident #84's tube feeding from three times daily to twice daily, nursing did not update the wording of the physician's order which indicated for nursing to administer the tube feeding to twice daily and TID (three times daily). Resident #84 was admitted to the facility in February 2023 with diagnoses including malignant neoplasm of the oropharynx, insomnia and depression.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to adhere to standards of practice to prevent the spread of potential infection on two of three resident care units. Specifically, housekeeping staff failed to perform hand hygiene when exiting resident rooms, between glove changes, and wore potentially contaminated gloves in the hall when disposing of soiled items. Findings include: Review of the Centers of Disease Control and Preventions document entitled Hand Hygiene Guidance, indicated the following: The Core Infection Prevention and Control Practices for Safe Care Delivery in All Healthcare Settings recommendations of the Healthcare Infection Control Practices Advisory Committee (HICPAC) include the following strong recommendations for hand hygiene in healthcare settings. Healthcare personnel should use an alcohol-based hand rub or wash with soap and water for the following clinical indications: Immediately before touching a patient. Before performing an aseptic task (e.g., placing an indwelling device) or handling invasive medical devices Before moving from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-04 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, policy review, and interview the facility failed to ensure that residents were provided education on the pneumococcal vaccine, were assessed for the eligibility for the administration of a pneumococcal vaccine and that the medical record for 2 out of 5 residents had documentation of the administration of the pneumococcal vaccine. Findings include: Review of the facility's policy, entitled, Resident and Staff Pneumococcal Immunizations, not dated, indicated the following: Purpose: To decrease the risk of transmission of the pneumococcal virus and provide a safe environment for our residents. Policy: It is the policy of Covenant long term care facilities to offer eligible staff members, and residents or their responsible party upon admission if they have previously had the appropriate pneumococcal vaccination and their age at the time of the vaccination. The record that accompany the resident also will be used to determine immunization status. Procedure: Before offering the pneumococcal immunization, each resident or the resident's legal representative will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$9,496 in federal fines across 1 penalty.

  • $9,496 — penalty dated 2025-02-24

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to COVENANT HEALTH — 8 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.0≈ chain avg
Health inspection 2 of 52.8-0.8 vs chain
Staffing 5 of 54.4+0.6 vs chain
Quality measures 2 of 52.9-0.9 vs chain
The other 7 homes this chain runs (chain average 3.0★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
CASTILLO, NICOLEIndividualW-2 MANAGING EMPLOYEE; CORPORATE OFFICERsince 05/18/2018

CMS files one row per role, so the 2 rows in the source record cover these 1 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.4M
Net patient revenuemost recent cost report
-12.0%
Operating marginrevenue minus expenses
$411K
Related-party expense3% of expenses
Who pays — share of resident-days
Medicaid 71%Medicare 13%Other / private 16%

About 71% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $411K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$376per resident / day
operating cost
$11,444per month
≈ monthly operating cost
$336per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225408. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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