Millcreek Rehabilitation and Nursing
3520 South Highland Drive, Salt Lake City, UT 84106 · Government - City/county · 61 certified beds · (801) 484-7638 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS has flagged it for abuse
- it has abuse, neglect, or exploitation citations (F0600, F0610) — most recent Mar 2025
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 2 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $25,441 in federal fines (most recent 2025-03-31)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- about 38% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 5.9% | 11.3% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.9% | 3.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.4% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 4.7% | 16.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 0.9% | 2.5% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 8.7% | 15.1% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 12.9% | 25.3% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 1.6% | 3.9% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 15.2% | 21.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 9.9% | 14.2% | 17.1% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.13 | 1.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.79 | 1.43 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.08 therapist hours per resident per day in 2026Q1 — more than 4% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.92 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 61 beds and averages 57.6 residents a day — about 94% occupied, or roughly 3 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.25 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.69 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.39 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 1.95 hrs/resident/day on weekends vs 2.36 on weekdays — 17% thinner on weekends. RN hours go from 0.77 to 0.49 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 52% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
29 citations, most serious first. The 13 most serious are shown; the remaining 16 are one tap away and print in full.
- Immediate jeopardy · J2025-03-31 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, for 1 of 43 sampled residents, the facility, in response to an allegations of abuse, neglect, or mistreatment, failed to provide evidence that all alleged violations were thoroughly investigated and failed to report the results of all investigations to the State Survey Agency (SSA), within 5 working days of the incident. Specifically, a resident sustained a fall in a wheelchair while being transported in the facility van and the facility did not investigate the incident or report the incident to the SSA. This was determined to have occurred at an Immediate Jeopardy level. Resident identifier: 47 and 50. On 3/20/25 at 1:30 PM, an Immediate Jeopardy (IJ) was identified when the facility failed to implement Centers for Medicare and Medicaid Services (CMS) recommended practices to thoroughly investigate alleged violations, prevent further potential abuse, neglect exploitation or mistreatment while the investigation was in progress, and report the results of all investigations to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2025-03-31 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined, for 2 of 43 sampled residents, that the facility did not ensure that each resident received adequate supervision and assistance devices to prevent accidents. Specifically, one resident fell backwards while being transported in a facility van due to not being secured properly and the resident sustained an injury to the head/neck. This was determined to have occurred at an Immediate Jeopardy level. Also, a resident with multiple falls did not have interventions in place to prevent additional falls. Resident identifiers: 1, 47, and 50. On 3/20/25 at 1:30 PM, an Immediate Jeopardy (IJ) was identified when the facility failed to implement Centers for Medicare and Medicaid Services (CMS) recommended practices to identify hazard(s) and risk(s); evaluate and analyze the hazard(s) and risk(s); implement interventions to reduce hazard(s) and risk(s); and monitor for effectiveness and modify the interventions when necessary. Specifically, the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-03-31 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 3 out of 43 sampled residents, that the facility did not ensure resident's were free from abuse. Specifically, a resident reported that another resident groped his genitals and attempted to penetrate his anus without his consent to the sexual activity. This deficient practice was found to have occurred at a Harm level. Additionally, a resident's capacity to consent to sexual activity assessment was not completed prior to the resident engaging in sexual activity. Resident identifiers 23, 49, and 112. Findings included: HARM 1. Resident 23 was admitted to the facility on [DATE] and was re-admitted on [DATE] with diagnoses which included chronic obstructive pulmonary disease, type 2 diabetes mellitus, right below the knee amputation, phantom limb syndrome, congestive heart failure, hypertension, viral hepatitis C, schizoaffective disorder, insomnia, anxiety disorder, and post-traumatic stress disorder (PTSD). On 3/17/25 at 10:38 AM, an interview was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-07 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review, for 1 of 5 sampled residents, the facility did not ensure that allegations of neglect were reported immediately to the State Survey Agency. Specifically, the facility did not report an incident where a resident was not secured while being transported in a facility van. Resident Identifier: 2 Findings include: The surveyor reviewed the facility's grievance binder. A resident grievance, dated 3/26/26, stated, Resident reported to SS/RA [social services/resident advocate] that during transportation to their appointment earlier this week, the [sic] observed that the other resident in the transport vehicle was not strapped in appropriately, resident specified that the residents w/c [wheelchair] was not anchored via straps to the van floor. It was documented that the grievance was confirmed. The corrective action to the grievance included: Driver 1 was written up and re-educated regarding the incident; all staff who drove the van were re-educated on the transport evaluation checklist; additional training on wheelchair securement,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review, for 1 of 5 sampled residents, the facility did not ensure that a resident's environment remained free of accident hazards. Specifically, a resident's wheelchair was not secured during transport. Resident Identifier: 1 and 2. It was determined the provider's non-compliance with the requirements of participation caused potential harm However, based on the facility's corrective actions and a review of its current compliance in this regulatory area, the deficiency was determined to be past noncompliance. The facility developed and implemented a corrective action plan before the survey start date. The facility's corrective action plan, which was developed and implemented on 3/27/26, educated and retrained all staff members who transport residents. Specifically, the facility provided Driver 1 with additional training, during which he demonstrated his step-by-step knowledge of proper wheelchair securement, and all drivers were given additional education to ensure ongoing compliance. In addition,, the Administrator performed random audits.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-31 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 5 of 43 sampled residents, that the facility did not ensure that all alleged violations involving abuse were reported immediately, but not later than 2 hours after the allegation was made, to the administrator, the State Survey Agency (SSA), Adult Protective Services (APS), and local law enforcement. Specifically, an allegation of sexual abuse was not reported to the SSA, APS, or local law enforcement within 2 hours after the facility became aware of the allegation, an allegation of sexual abuse was not reported to the APS within 2 hours after the facility became aware of the allegation, and an injury sustained in the transportation van was not reported to the SSA and APS within 2 hours of the incident. Resident identifiers 23, 50, 112, 113, and 114. Findings included: 1. a. Resident 23 was admitted to the facility on [DATE] and was re-admitted on [DATE] with diagnoses which consisted of chronic obstructive pulmonary disease, type 2 diabetes mellitus,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-31 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined, for 3 of 43 sample residents, that the facility did not develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights, that included measurable objectives and timeframe's to meet a resident's medical, nursing, mental and psychosocial needs that were identified in the comprehensive assessment. Specifically, a resident that received dialysis did not have a care plan, a resident that vaped THC (Tetrahydrocannabinol) did not have a care plan, and a resident with frequent falls did not have care plan interventions implemented. Resident identifiers: 1, 33, and 58. Findings included: 1. Resident 1 was admitted to the facility on [DATE] with diagnoses which included displaced intertrochanteric fracture of left femur, mild intellectual disabilities, traumatic brain injury, subdural hemorrhage, dementia with agitation, presbyopia, and sensorineural hearing loss. On 3/19/25 at 1:14 PM, an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-31 · tag F0775 — patternKeep complete, dated laboratory records in the resident's record.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 3 of 43 sampled residents, that the facility did not file, in the resident's clinical record, laboratory reports that were dated and contained the name and address of the testing laboratory. Specifically, 3 residents did not have laboratory reports filed in their medical record. Resident identifiers: 33, 37, and 49. Findings included: 1. Resident 37 was admitted to the facility on [DATE] with diagnoses which included atrial fibrillation, congestive heart failure, thrombocytopenia, disorder of bilirubin metabolism, chronic kidney disease, hypertension, bipolar disorder, and generalized anxiety disorder. Resident 37's medical record was reviewed 3/17/25 through 3/31/25. A physician's order, dated 10/4/24 at 12:32 PM, indicated, Collect one time BMP [Basic Metabolic Panel] on 10/29/24 one time only . There were no laboratory results in resident 37's medical record. On 3/31/25 at 11:50 AM, an interview was conducted with the Director of Nursing (DON). The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-31 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined that, for 4 of 43 sampled residents, the facility failed to maintain medical records on each resident that were complete, accurately documented, and readily accessible and failed to protect resident-identifiable information from being released to the public. Specifically, one resident did not have a physician's rationale for an on-going use of a PRN (as needed) psychotropic medication located in the medical record and 3 residents had another resident's name or documents located in their medical records. Resident identifiers: 49, 59, 164, and 214. Findings included: 1. Resident 59 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included post-traumatic stress disorder (PTSD), schizoaffective disorder bipolar type, generalized anxiety disorder (GAD), cognitive communication deficit, and frontal lobe and executive function deficit. Resident 59's medical record was reviewed 3/17/25 through 3/31/25. A physician's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-31 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined, for 2 of 43 sampled residents, that the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, there was direct food contact with bare hands and 2 residents who had indwelling medical devices or wounds and did not have Enhanced Barrier Precautions (EBP) in place. Resident identifiers: 22 and 58. Findings included: 1. Resident 22 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included respiratory failure with hypoxia, hypertension, pneumonia, paroxysmal atrial fibrillation, chronic viral hepatitis C, chronic kidney disease, bladder-neck obstruction, and retention of urine. On 3/17/25 at 9:45 AM, resident 22 was observed in his room in bed with a foley catheter drainage bag hanging from his bed. Resident 22 stated he had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-31 · tag F0924 — patternPut firmly secured handrails on each side of hallways.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure that all corridors were equipped with firmly secured handrails. Specifically, 3 handrails throughout the facility were found to be loose which created a resident safety hazard. Findings included: On 3/17/25 at 2:09 PM, an observation was made in the resident corridor of a handrail outside of room [ROOM NUMBER]. The handrail was not secured to the wall. On 3/20/25 at 4:09 PM, an observation was made in the resident corridor of the handrail between rooms [ROOM NUMBERS]. The handrail was not secured to the wall. On 3/20/25 at 4:10 PM, an observation was made in the resident corridor of the handrail between rooms [ROOM NUMBERS]. The handrail was not secured to the wall. On 3/31/25 at 10:13 AM, an interview was conducted with the Maintenance and Housekeeping Supervisor (MHS) who stated audits were conducted with housekeeping staff everyday. The MHS stated audits included inspecting handrails at least everyday. The handrail between rooms [ROOM NUMBERS]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-31 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined for 1 of 43 sampled residents that the facility did not promote and facilitate the resident right to self-determination through support of the resident choice. Specifically, a resident who was assessed as not requiring supervision with smoking was not allowed access to the secured outside smoking patio after 9:00 PM unless it was at the supervised smoking times of 11:00 PM or 3:00 AM. Resident identifier 33. Findings included: Resident 33 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses which included type II diabetes mellitus, end stage renal disease, arteriovenous fistula, hypertension, encephalopathy, hidradenitis suppurativa, borderline personality disorder, major depressive disorder, anxiety disorder, and ascities. On 3/18/25 at 10:43 AM, an interview was conducted with resident 33. Resident 33 stated that he would like to sit outside on the smoking patio at night but he was told by staff that he had to be inside the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-31 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, it was determined that, for 1 of 43 sampled residents, that the facility did not provide a safe, clean, comfortable, and homelike environment, allowing the resident to use his or her personal belongings to the extent possible. Specifically, a resident had a brown substance on the wall next to the toilet for the entire length of the survey. Resident identifier: 50. Findings included: Resident 50 was admitted to the facility on [DATE] with diagnoses that included heart failure, type 2 diabetes, osteomyelitis, and diarrhea. On 3/17/25 at 10:07 AM, resident 50 stated there was fecal matter on the wall next to the toilet that had been there since he was admitted . The State Surveyor (SS) observed the area in the resident's bathroom and found there was a brown substance on the wall near the toilet next to the toilet paper dispenser and below the dispenser. On 3/27/25 at 11:15 AM, an observation was made in resident 50's bathroom. The brown substance that was observed on the wall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 16 citations
- Potential for harm · D2025-03-31 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 1 of 43 sampled residents, that the facility did not provide or obtain laboratory services to meet the needs of the residents. Specifically, resident had routine orders for a Complete Blood Count (CBC), a Comprehensive Metabolic Panel (CMP), and a hemoglobin A1c (HbA1c) every 6 months in February and August that were not completed. Resident identifier: 33. Findings included: Resident 33 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses which consisted of type II diabetes mellitus, end stage renal disease, arteriovenous fistula, hypertension, encephalopathy, hidradenitis suppurativa, borderline personality disorder, major depressive disorder, anxiety disorder, and ascities. Resident 33's medical records were reviewed. On 8/15/23, resident 33's physician ordered routine labs for a CBC, a CMP, and a HbA1c every 6 months in February and August. The order was updated on 1/10/25. No documentation could be found in resident 33's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-31 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined that, for 1 of 43 sampled residents, the facility failed to provide each resident with food prepared in a form designed to meet individual needs. Specifically, 1 resident received a modified diet that was not approved by the physician. Resident identifier: 5. Findings included: On 3/18/25 at 12:08 PM, an observation was made of resident 5 sitting in his wheelchair eating in the dining room. Resident 5's plate contained Lo Mein, chicken, and vegetables that were chopped into very small pieces. Resident 5 was observed to have no teeth and he stated that he could not remember the last time that he had teeth. Resident 5 was observed to finish his lunch and self-propel himself out of the dining room with a full fortune cookie in his lap. Resident 5 stated he would be fine eating the fortune cookie. On 3/18/25 at 1:44 PM, an observation was made of resident 5 in the dining room doing an activity that included French fries. Resident 5 was observed to eat whole French fries. Resident 5's medical record was reviewed 3/17/25…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-15 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, it was determined for 1 of 26 sampled residents that the facility did not provide the necessary assistance to ensure each resident maintained or improved their ability to perform activities of daily living, including eating. Specifically, a resident with swallowing issues was not provided one-to-one assistance while eating as ordered by the physician. Resident identifier: 10. Findings include: Resident 10 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included non-displaced fracture of head of left radius, dysphagia, epilepsy, schizoaffective disorder, and diabetes mellitus type 2. On 6/13/23 at 12:26 PM, an observation was made of resident 10. Resident 10 was observed to be taking multiple spoonful's of his mechanical soft meal and eating it without one-on-one staff assistance. Resident 10 was observed to be using a spoon to feed himself. The Director of Nursing (DON) was observed to be in the dining room assisting other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-15 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined that the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, food was not covered when transported through the hallways. Findings include: On 6/12/23 at 12:40 PM, an observation was made of the meal trays. The meal trays were delivered to the hallway from the kitchen. The meal cart was observed to be covered. At 12:48 PM, an observation was made of the Certified Nursing Assistant (CNA) Coordinator. The CNA Coordinator was observed to remove a meal tray from the meal cart outside room [ROOM NUMBER] and the tray was transported through the hallway to 118 with the dessert uncovered. There were residents observed in the hallway. The CNA Coordinator was observed to remove a meal tray from the meal cart outside room [ROOM NUMBER] to room [ROOM NUMBER] with dessert…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-09-30 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and observation, the facility did not provide a safe, clean, comfortable and homelike environment to residents. Specifically, resident wheelchairs and walkers were dirty and furniture was in disrepair. The facility shower room was not clean. Findings include: On 9/29/21 at 3:26 PM an interview was conducted with the facility Maintenance Manager (MM). The MM stated a maintenance log was kept at the nurse's station for staff to report items in need of repair. The MM stated that he performed an environmental audit and a housekeeping audit daily both inside and outside. The MM stated Certified Nursing Assistants (CNA's) were responsible for cleaning wheelchairs. The MM stated the wheelchair cleaning schedule was located at the nurse's station. The MM stated the CNA's alerted him when they became aware of repairs that needed to be fixed throughout the facility. The MM stated he checked every room every day and if he missed something the CNA's should have reported broken furniture so it could be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-09-30 · tag F0636 — patternAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 2 of 42 sample residents, that the facility did not conduct a comprehensive, accurate, standardized reproducible assessment of each resident's functional capacity, not less than once every 12 months. Specifically, resident Annual Minimum Data Set (MDS) assessments were not completed. Resident identifiers: 23, 30 Findings include: 1. Resident 23 was admitted to the facility on [DATE] with diagnoses which included paranoid schizophrenia, asthma, and hyperlipidemia. Resident 23's medical record was reviewed on 9/29/21. Resident 23's MDS assessments were reviewed and revealed a 2021 Annual MDS was completed 9/28/21. Further review revealed the 2021 Annual MDS had a required completion date of 8/17/21 2. Resident 30 was admitted to the facility on [DATE] which diagnoses which included Parkinson's disease, paraplegia, and schizoaffective disorder. Resident 30's medical record was reviewed on 9/29/21. Resident 30's MDS assessments were reviewed and revealed a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-09-30 · tag F0638 — patternAssure that each resident’s assessment is updated at least once every 3 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined, for 10 of 42 sampled residents, that the facility did not assess a resident using the quarterly review instrument specified by the State and approved by CMS not less frequently than once every 3 months. Specifically, 11 residents did not receive timely Quarterly Review Assessments. Resident identifiers: 4, 12, 15, 18, 19, 20, 22, 24 31, and 44. Findings include: 1. Resident 4 was admitted to the facility on [DATE] with diagnoses which included cerebral infarction, atrial flutter, and hypertension. Resident 4's medical record was reviewed on 9/29/21. Resident 4's Minimum Data Set (MDS) quarterly assessment was due on 8/1/21. The medical record showed the quarterly assessment was in progress and 44 days overdue 2. Resident 12 was admitted to the facility on [DATE] with diagnoses which included osteomyelitis of the vertebra, intraspinal abscess, and psoas muscle abscess. Resident 12's medical record was reviewed on 9/29/21. Resident 12's MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-09-30 · tag F0676 — failed to keep up residents' daily-living abilities — patternEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, it was determined, for 3 of 42 sample residents, the facility did not give the appropriate services to maintain or improve the resident's activities of daily living (ADL). Specifically, residents were observed to have greasy hair and dirty fingernails. Resident identifiers: 15 Findings include: 1. Resident 15 was admitted to the facility 3/28/19 and readmitted to the facility on [DATE] colostomy, abnormalities of gait and mobility, schizoaffective disorder, chronic pain syndrome, iron deficiency anemia, sympathetic uveitis, muscle weakness. On 9/27/21 at approximately 10:00 AM, an observation was made of resident 15. Resident 15 was observed in his room sitting in a chair without shoes on. Resident 15's toe nails were long and thick. Resident 15 stated that he had seen the podiatrist but had not seen one for a while. Resident 15 was observed to have long greasy hair and long fingernails with a brown substance under them. Resident 15's medical record was reviewed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-09-30 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined, for 1 of 42 sampled residents, that the facility did not ensure it was free of medication error rates of five percent or greater. Observations of 25 medication opportunities on 9/29/21 revealed two administration errors which resulted in an 8% medication error rate. Specifically, the nurse left the medication cart unlocked in a resident care area and a resident was not properly positioned to receive medication. Resident identifier: 3. Findings include: Resident 3 was initially admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included alcohol dependence, type 2 diabetes, allergic rhinitis, and spinal stenosis. On 9/29/21 at 8:55 AM, Registered Nurse (RN) 1 was observed to prepare medication for resident 3. RN 1 placed 2 Colace capsules, 1 Finasteride tablet, and 2 Flomax capsules in a small plastic medication cup. RN 1 then entered resident 3's room and administered resident 3's morning medication while resident 3 was lying flat…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-09-30 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined that the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety. Specifically, the back splash area behind the steam table was dirty, the flooring around the drain near the stove had paint peeling up and the cement was chipped, and sausage patties and pie dough in the freezer were open to air. Findings include: On 9/27/21 at 8:44 AM, an initial walk-through of the kitchen was conducted. An observation was made in the freezer of sausage patties in a box that were open to air. An observation was made of the drain near the stove that had chipping paint and concrete. The back splash to the steam table was observed to have dried white and brown splatter on it. On 9/29/21 at 11:40 AM, a second walk-through of the kitchen was conducted. An observation was made in the freezer of sausage patties inside a box that were open to air. An observation was made of a package of pie dough in the freezer that was open to air. The drain near the stove had chipping…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-09-30 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview it was determined that the facility failed to maintain an infection prevention and control program (IPCP) designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections, including COVID-19. Specifically, reusable resident medical equipment was not cleaned and disinfected according to manufacturers' instructions using an EPA registered disinfectant for healthcare settings prior to use on another resident. Resident identifiers: 22, 31, and 34. Findings include: On 9/29/21 Registered Nurse (RN) 1 was observed during AM medication pass. At 8:55 AM, RN1 was observed to enter resident 22's room and measure his blood pressure, temperature, and blood oxygen content with a portable blood pressure cuff, touchless thermometer, and pulse oximetry unit. It was observed that RN 1 physically touched the thermometer to resident 22's right temple when taking his temperature. After taking his vital signs, RN 1 exited the resident room and returned to the medication cart…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-09-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined, for 1 of 42 sample residents, that the facility did not provide adequate supervision and assistance devices to prevent accidents. Specifically, a resident that was assessed as an independent smoker was observed to ash on himself and had holes in his clothing. Resident indenter: 24. Findings include: Resident 24 was admitted to the facility on [DATE] with diagnoses which included schizophrenia, vascular dementia with behavioral disturbance, weakness, and age-related osteoporosis. On 9/30/21 at 9:20 AM, an observation was made of resident 24 walking through the hallway. Resident 24 was observed to have gray pants with holes in the lap area. Resident 24 was observed to be smoking at 9:28 AM. Resident 24 was observed to be seated on a bench on the south side of the facility. Certified Nursing Assistant (CNA) 5 was observed outside holding a container of cigarettes. Resident 24 was observed to be out of the line of CNA 5's site from 9:30 AM until…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-09-30 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 2 of 42 sample residents, that the facility did not ensure that residents were free of any significant medication errors. Specifically, insulin was not provided according to physician orders. Resident identifiers: 39 and 58. Findings include: 1. Resident 39 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included paraplegia, bipolar disorder, psychosis, anxiety disorder, mood disorder, type 2 diabetes, history of traumatic brain injury, and chronic pain. Resident 39's medical record was reviewed on 9/30/21. A physician order dated 8/5/21 for Novalin R solution stated inject 15 unit subcutaneously two times a day related to TYPE 2 DIABETES MELLITUS WITHOUT COMPLICATIONS. The administer time was ordered for 7:30 AM and 4:00 PM. The September 2021 Medication Administration Record (MAR) revealed that the 7:30 AM and 4:00 PM doses of Novalin R insulin was administered at the following times: a. 9/2/21- 9:08 AM b. 9/3/21-…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-09-30 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, it was determined for 2 of 42 sample residents, that the facility did not provide nor ensure each resident received food prepared in a form designed to meet individual needs. Specifically, residents with a physician's order for nectar thickened liquids received non-thickened foods. Resident Identifiers: 28 and 30. Findings include: On 9/27/21, an observation was made of the posted menus outside of the facility dining room. The menu revealed that lunch for 9/27/21 was spaghetti with meatballs, tossed salad, garlic bread, sherbet and milk. The menu further revealed on 9/28/21 for dinner the dessert was banana gelatin. On 9/27/21 at 12:35 PM, an observation was made for lunch meal in the dining room. Resident 30 was observed to be served pureed tan substance, red sauce, and a small cup labeled sherbet. Resident 30 had thickened milk, thickened juice, and thickened coffee. Certified Nursing Assistant (CNA) 1 was observed to feed resident 30 the sherbet. On 9/27/21…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-09-30 · tag F0825 — isolatedProvide or get specialized rehabilitative services as required for a resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined, for 1 of 42 sample residents, that the facility did not provide specialized rehabilitation services. Specifically, a resident with orders for physical therapy did not receive therapy. Resident identifier: 58. Findings include: Resident 58 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included type 2 diabetes, gastroesophageal reflux disorder, obesity, arthrodesis status, pain in right shoulder, chronic pain, major depressive disorder, ventricular premature depolarization, and injury at C1 level of cervical spinal cord. On 9/27/21 at 2:29 PM, an interview was conducted with resident 58. Resident 58 stated he should be receiving physical therapy. Resident 58 stated that the physician ordered therapy multiple times. Resident 58 stated he should be getting out of bed as much as possible. Resident 58 stated that he went 3 straight weeks without getting out of bed. Resident 58's medical record was reviewed on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-09-30 · tag F0840 — isolatedEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, it was determined the facility did not ensure that outside services providing services to their residents met professional standards of practices for 1 of 42 sample residents. Specifically, a resident was not provided a podiatry and an Optometrist appointment as he requested. Resident identifier: 58. Findings include: Resident 58 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included type 2 diabetes, gastroesophageal reflux disorder, obesity, arthrodesis status, pain in right shoulder, chronic pain, major depressive disorder, ventricular premature depolarization, and injury at C1 level of cervical spinal cord. On 9/27/21 at 2:35 PM, an interview was conducted with resident 58. Resident 58 stated he had been asking to see the foot, eye, and hearing doctors since admission. Resident 58 stated he had asked staff for the appointments since he was admitted . Resident 58's medical record was reviewed on 9/29/21. A admission…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$25,441 in federal fines across 1 penalty.
- $25,441 — penalty dated 2025-03-31
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to BEAVER VALLEY HOSPITAL — 5 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.2 | -0.2 vs chain |
| Health inspection | 1 of 5 | 1.8 | -0.8 vs chain |
| Staffing | 2 of 5 | 1.6 | +0.4 vs chain |
| Quality measures | 5 of 5 | 4.6 | +0.4 vs chain |
The other 4 homes this chain runs (chain average 2.2★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| LANGFORD, SCOTT | Individual | CORPORATE OFFICER | since 07/01/2017 |
| COTTONWOOD HEALTHCARE LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 02/10/2016 |
| MILLCREEK REHABILITATION AND NURSING LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 07/11/2025 |
| CLARK, BRENDAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 07/03/2025 |
| MYERS, WALTER | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 04/04/2016 |
| STUBBS, RACHAEL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 07/03/2025 |
| MYERS, KATIE | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 07/11/2025 |
| SWAIN, HOLLY | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 07/11/2025 |
| SWAIN, JARED | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 07/11/2025 |
CMS files one row per role, so the 13 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.5M paid to related parties — landlords or management companies under common ownership — equal to about 38% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in UT
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Utah Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 465185. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-31, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.