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Greendale Park Nursing and Rehab

5404 W Loomis Rd, Greendale, WI 53129 · For profit - Limited Liability company · 105 certified beds · (414) 421-0088 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Jul 2024Behavioral-health or dementia-care citations — no harm found (F0740, F0758)1 immediate-jeopardy citation$184,477 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jul 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (85) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $184,477 in federal fines (most recent 2025-03-19)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (2/5)
  • nursing-staff turnover (78%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
4710 W Loomis Rd · (414) 433-1000 · Call to confirm hours
Pharmacy
Walgreens0.9 mi
4405 W Layton Ave · (414) 281-5762 · Call to confirm hours
Grocery
5800 W Layton Ave · (414) 304-2010 · Call to confirm hours
Park
5321 Middleton Dr · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased14.1%16.1%15.4%typical
Long-stay residents who lose too much weight9.4%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%2.1%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection4.3%2.7%2.0%worse
Long-stay residents with depressive symptoms19.4%5.7%6.5%worse
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.1%3.3%3.3%better
Long-stay residents whose ability to walk worsened29.7%18.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication20.3%16.9%18.9%typical
Long-stay residents given the seasonal flu vaccine77.8%95.0%95.3%worse
Long-stay residents with pressure ulcers6.9%5.0%4.7%worse
Long-stay residents with worsening bladder/bowel control30.6%24.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table16.8%15.8%17.1%typical
Short-stay residents who newly got an antipsychotic medication1.0%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine64.5%82.2%79.4%worse
Short-stay residents rehospitalized after admission27.3%23.1%22.6%worse
Short-stay residents with an outpatient ER visit12.7%15.5%12.0%typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

64.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 522 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

64.2%U.S. median 51.5%
Got home and stayed home
14.9%U.S. median 10.7%
Went back to hospital
21.4%U.S. median 56.6%
Met the expected recovery
0.51U.S. median 0.31
Therapy hours / resident / day
0.27hours / resident / day
Physical therapy
0.20hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 21.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 84 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.51 therapist hours per resident per day in 2026Q1 — more than 82% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 15% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF64.2%CMS range 59.5–68.851.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF14.9%CMS range 12.3–16.810.7%Oct 2022–Sep 2024worse than U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge21.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge42.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge16.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified91.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge95.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened4.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.2%CMS range 5.0–10.77.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.871.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.58
RN hours/ resident / day
1.22
LPN hours/ resident / day
2.35
Aide hours/ resident / day
4.14
Total nurse hours/ resident / day
0.49
RN hoursweekends
78.0%
Total nursing turnover
86.7%
RN turnover

How full it usually is: this home is certified for 105 beds and averages 73.7 residents a day — about 70% occupied, or roughly 31 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.14 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.58 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.35 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.76 hrs/resident/day on weekends vs 4.30 on weekdays — 13% thinner on weekends. RN hours go from 0.61 to 0.49 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 78% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

13
deficiencies at the latest standard inspection (2026-01-27)
6
at the previous standard inspection (2024-10-08)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

85 citations, most serious first. The 20 most serious are shown; the remaining 65 are one tap away and print in full.

  • Immediate jeopardy · K2024-07-18 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not implement their written policies and procedures to prohibit and prevent abuse, for 1 CNA (Certified Nursing Assistant)-GG of 1 CNA reviewed who was involved in an allegation of sexual assault against 1 (R10) of 1 residents who alleged sexual assault. The deficient practice has the potential to affect a pattern of the 69 residents residing in the facility as the staff on night shift float to assist on other units. CNA-GG's BID (background information disclosure) form, completed by CNA-GG upon hire at the facility, was completed inaccurately as CNA-GG answered no for the question, Were you ever convicted of any crime anywhere including in federal, state, local, military and tribal courts? The facility did not verify the positive results of the DOJ (Department of Justice) background check (which identified a fourth-degree sexual assault conviction) against the results of the BID, completed by CNA-GG, to identify CNA-GG had inaccurately completed the BID…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-01-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not ensure residents received care consistent with professional standards of practice, to prevent pressure ulcers and do not develop pressure ulcers unless the individual's clinical condition demonstrates that they were unavoidable; and residents with pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing for 4 (R41, R2, R60, and R10) of 6 residents reviewed for pressure injuries. R41 developed an avoidable left heel deep tissue injury that was not comprehensively assessed or measured since September 2025. No treatment has been implemented and Surveyor had observations while on survey of R41's care plan interventions of heel boots and turning from side to side and not laying on his back, not implemented. R10 admitted to the facility on [DATE] with a pressure injury to the right heel. A comprehensive assessment was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-03-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility did not ensure that residents with pressure injuries received necessary treatment and services to promote healing and prevent new injuries from developing for 1 of 2 (R3) residents reviewed for pressure injuries. R3's pressure injuries were not comprehensively assessed and treatment was not implemented timely. This deficient practice resulted in R3's development of a stage 3 pressure injury. Findings include: The facility policy titled Skin Assessment implemented 3/1/19 documents (in part) . . It is our policy to perform a full body skin assessment as part of our systemic approach to pressure injury prevention and management. 1. A full body, or head to toe skin assessment will be conducted by a licensed or registered nurse upon admission/re-admission and weekly thereafter. The assessment may also be performed after a change of condition or after any newly identified pressure injury. 7. Documentation of skin assessment: Document type of wound.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-01-08 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure 1 (R8) of 4 residents reviewed with pressure injuries had the necessary care and treatment to prevent and heal pressure injuries. R8 developed a facility acquired, unstageable pressure injury to their right great toe despite being at risk for the development of pressure injuries. R8's skin was not assessed upon admission and an individualized care plan was not developed based upon R8's risks and care needs. Assessments by the contracted wound care provider incorrectly identified the location of the wounds. Facility wound assessments were not comprehensive. Findings include: The facility's policy titled, Wound Management documents: . In the absence of treatment orders, the licensed nurse will notify the physician to obtain treatment orders. This may be the treatment nurse, or the assigned licensed nurse in the absence of the treatment nurse. Treatment decisions will be based on: Etiology of the wound: Pressure injuries will be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-07-18 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that based on the comprehensive assessment of a resident, residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan and the resident's choices for 1 (R6) of 3 residents. R6 did not have a CBC (complete blood count) & BMP (basic metabolic panel) during the week of 5/19/24 to 5/25/24 according to physician orders. CNAs (Certified Nursing Assistants) documented 14 episodes of loose, watery, diarrhea stools starting 5/25/24. On 5/28/24, Imodium 2 mg (milligram) was ordered every six hours as needed. Also on 5/28/24, NP (Nurse Practitioner) recommended Metamucil for R6. An order wasn't obtained until 5/30/24 two days later for psyllium husk powder (an ingredient in Metamucil.) The facility did not comprehensively assess R6's bowels and a stool sample was not obtained to rule out an infectious process. On 6/4/24, R6 was discharged from the facility to a family member. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-07-18 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the comprehensive assessment of a resident, the facility did not ensure that residents received care, consistent with professional standards of practice, to prevent pressure injuries and did not develop pressure injuries unless the individual's clinical condition demonstrates that they were unavoidable; and residents with pressure injuries received necessary treatment and services to promote healing, prevent infection, and prevent new injuries from developing for 2 of 4 (R4 and R5) residents reviewed for pressure injuries. R4 was dependent for bed mobility and identified to be at high risk for pressure injuries. Care plan interventions to include offloading, turning, and repositioning were not implemented. R4 developed a stage 3 pressure injury to her buttock and the care plan was not revised to include increased offloading, turning, and repositioning. Initial assessment and measurements were not completed and treatment for the pressure injury was not immediately implemented. In addition, R4 developed a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-06-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3) R97 was admitted to the facility on [DATE]. Diagnoses includes end stage renal disease, diabetes mellitus with foot ulcer, heart failure, hypertension, and dependence on renal dialysis. The hospital Discharge summary dated [DATE] under principle diagnosis includes Bilateral diabetic foot ulcers without infection. The Clinical admission assessment dated [DATE] is checked for diabetic foot ulcer(s). The physician orders dated 6/3/23 documents, Left dorsal foot: Wash with soap/water, pat dry. Apply Iodosorb f/b (followed by) secondary dry dressing. Change daily and prn (as needed.) Every evening shift for wound care. Review of R97's June TAR (treatment administration record) reveals the treatment is not initialed as being completed on 6/6/23, 6/8/23, 6/9/23, 6/11/23, 6/12/23, & 6/13/23. The physician order dated 6/3/23 documents Right hallux (big toe): Wash with soap and water, pat dry. Apply Iodosorb f/b dry dressing. Change 3x's (three times)/week on AM (day shift) M-W-F (Monday-Wednesday-Friday) and prn (as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-06-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review the facility did not ensure that residents received care consistent with professional standards of practice to prevent pressure injuries and did not develop pressure injuries unless the individual's clinical condition demonstrates that they were unavoidable; and residents with pressure injuries received necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new pressure injuries from developing for 6 of 7 (R197, R21, R199, R22, R245, R15) residents reviewed for pressure injuries. R197 admitted to the facility without pressure injuries and was identified to be at risk. No preventative care plan (CP) interventions to offload heels were implemented. The resident developed a Suspected Deep Tissue Injury (SDTI) to the right heel, which R197 described as hurts so bad. There was a delay in treatment and Surveyor had observations care plan interventions not in place while on survey. R21's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-06-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4) R6 was admitted to the facility on [DATE] with diagnoses of Hemiplegia and Hemiparesis Following Cerebral Infarction Affecting Left-Dominant Side, Sleep Apnea, Insomnia, Other Idiopathic Scoliosis, Chronic Obstructive Pulmonary Disease, Major Depressive Disorder, Anxiety Disorder, Other Obsessive-Compulsive Disorder, Unspecified Attention-Deficit Hyperactivity Disorder, and Other Psychoactive Substance Abuse. R6 is currently their own responsible party. R6's 5 day Minimum Data Set (MDS) dated [DATE] documents R6's Brief Interview for Mental Status(BIMS) score to be a 14, indicating R6 is cognitively intact for daily decision making. R6's MDS also documents R6 requires extensive assistance of 2 staff for bed mobility and transfers. R6 requires extensive assistance of 1 staff for dressing and toileting and has range of motion (ROM) impairment on 1 side for both upper and lower extremities. R6 has 2 Fall Risk Evaluations completed with the following scores. A score of 10 or higher indicates a Resident is high…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-06-19 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not: identify and seek ways to support resident's individual needs through the assessment and care planning process, make referrals and obtain needed services from outside entities, and provide and arrange for needed mental and psychosocial services related to difficulty coping with change in condition and loss of meaningful life, and need for emotional support for 1 of 1 Residents (R6) reviewed for medically related social services. R6 was not provided medical related social services to attain or maintain the highest practicable physical, mental, and psychosocial well-being. *R6's electronic medical record (EMR) documents that R6 had suicidal ideation on [DATE], and was given a 30 day discharge notice on [DATE], 1 day after having suicidal ideation. There is no documentation that at any point, R6 was being monitored for any psychosocial symptoms, care plan interventions were not followed through with, and R6's mental health issues were not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-07-01 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interviews and observation, the facility failed to ensure a qualified individual was designated to serve as the director of food and nutrition services with the potential to affect 65 of 76 residents consuming food in the dietary department. This failure had the potential to contribute to improper kitchen sanitation practices. Findings include: The facility failed to provide a copy of the Dietary Manager (DM) job description when requested on 06/30/26 at 12:35 PM, on 06/30/26 at 4:30 PM, and on 07/01/26 at 10:15 AM. During observation of the kitchen on 06/30/26 at 11:00 AM, no certificates of training were observed in the kitchen or office area. During an interview on 06/30/26 at 12:35 PM, the DM stated, I've been in this position for about two months, I do not have any certifications. During an interview on 06/30/26 at 4:30 PM, the Administrator stated, The current DM does not have any certifications. I just hired a Certified Dietary Manager (CDM) who will be starting in two weeks.

    Nutrition and Dietary Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · F2026-07-01 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility policy review, the facility failed to ensure facial hair was properly restrained while serving food with the potential to affect 65 out of 76 residents consuming food in the dietary department. This had the potential for physical contamination of the food being served. Findings include: During an observation on 06/30/26 at 11:35 AM, the [NAME] (C) 1 was observed to have a goatee approximately 0.25-0.50 in length. C1 was working at the steam table, plating food for lunch service and was not wearing a beard restraint. During the same observation Dietary Aide (DA) 1 was observed to have a goatee approximately 1.00-2.00 inches in length. DA1 was prepping (placing drinks, silverware, and condiments) meal trays for service on the tray line and was not wearing beard restraint. During the same observation DA2 was observed to have a goatee approximately 0.25-0.50 inches in length. DA 2 was prepping (placing drinks, silverware, and condiments) meal trays for the service on the tray line and was not wearing a beard restraint. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Fcited before2026-07-01 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews, document review, and policy review, the facility failed to maintain a comprehensive water management program, including hot and cold-water temperature monitoring, a water system risk assessment, and a water distribution flow diagram. Additionally, the facility failed to provide an infection surveillance system to identify, track, trend, analyze, and respond to infectious illnesses within the facility. These deficient practices had the potential to contribute to the transmission of infectious diseases and adversely affect all 76 residents residing in the facility. Findings include: 1. During an interview on 07/01/26 at 9:10 AM, the Maintenance Director (MD) was asked to provide water temperature monitoring records for the previous three months. The MD stated that water temperature testing had not been conducted during that period. The MD further stated that no water treatment activities had been completed since the start of his employment and that he was unable to locate documentation of any previous water treatment program or monitoring activities.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · D2026-07-01 · tag F0579 — isolated
    Provide information about how to apply for and use Medicare and Medicaid benefits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record review, the facility failed to provide a contract that they provided Medicaid services as required for one of one resident (Resident (R) 9) reviewed for admission contract of 18 sample residents. The facility's contract, signed by residents and/or their representatives, stated The Facility does NOT participate in the Medicaid program. This failure had the potential to affect payor source. Findings include: Review of the Face Sheet tab of the electronic medical records (EMR) revealed R9 was admitted on [DATE] with payer as Medicare A. Review of the quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/12/26 revealed a Brief Interview for Mental Status (BIMS) score of zero out of 15 which indicated R9 was severely cognitively impaired. During an interview on 06/29/26 at 4:35 PM the Business Office Manager (BOM) revealed that R9 had been under Medicare services and back to private pay at this time. During an interview on 06/29/26 at 1:54 PM, R9's guardian…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2026-07-01 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview, and facility policy review, the facility failed to notify the physician that medication (Arikayce - an antimicrobial) was not administered as ordered for one out of three residents (Resident (R) 1) reviewed for physician notification of 18 sample residents. This failure had the potential to delay physician evaluation and intervention and placed R1 at risk for worsening or progression of the underlying infection. (Cross Reference F755) Findings include: Review of R1's admission Record located under the Profile tab of the electronic medical record (EMR) revealed the resident was admitted to the facility on [DATE] with a diagnosis of mycobacterium avium complex (a chronic, sometimes progressive pulmonary infection). Review of R1's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/21/26 and located under the MDS tab of the EMR, revealed the resident had a Brief Interview for Mental Status (BIMS) score of 12 out of 15 which indicated R1 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2026-07-01 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility policy review, the facility failed to ensure medications were available and administered as ordered for two of three residents (Residents (R) 2 and R1) reviewed for medication availability from a total sample of 18 residents. This failure had the potential to result in adverse health outcomes which could lead to ineffective treatment. Findings include: 1. Review of R2's admission Record located under the Profile tab of the electronic medical records (EMR) revealed R2 was admitted to the facility on [DATE] with a diagnosis of hereditary spastic paraplegia. Review of R2's physician Orders, dated 01/20/26 and located under the Orders tab of the EMR, revealed an order for diazepam (an antianxiety) 0.5 milligrams (mg) to be administered twice a day (7:30 AM and 12:00 PM) for anxiety. In addition, R2 had an order for metformin 500 mg twice a day (7:30 AM and 6:30 PM) for diabetes. Review of R2's January 2026 Medication Administration Record (MAR) located under the Orders…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2026-07-01 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to prevent a significant medication error for 1 (R1) of 18 sampled residents reviewed for medications.R1 was prescribed the medication Arikayce, an antimicrobial medication related to a diagnosis of mycobacterium avium complex (a chronic, non-contagious infection caused by bacteria naturally found in soil and water - causing a pulmonary infection). R1 did not receive the medication as ordered on 6 different dates.Findings include:Review of R1's admission Record located under the Profile tab of the electronic medical record (EMR) revealed the resident was admitted to the facility on [DATE] with a diagnosis of mycobacterium avium complex (a chronic, sometimes progressive pulmonary infection). Review of R1's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/21/26 and located under the MDS tab of the EMR, revealed the resident had a Brief Interview for Mental Status (BIMS) score of 12 out of 15 which indicated R1 was moderately…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · F2026-01-27 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility did not ensure the Payroll Based Journal (PBJ) was accurately submitted to the Centers for Medicare and Medicaid (CMS). The facility's fourth quarter (July 1st-September 30th) PBJ data triggered for excessively low weekend staffing. This deficient practice has the possibility of affecting all 74 residents residing at the facility. Findings include:The facility's PBJ staffing data report for quarter 4 2025 (July 1st-September 30th), triggers for excessively low weekend staffing. Surveyor reviewed the weekend staffing schedules for the 4th quarter and the facility assessment. The facility assessment documents the needs of the facility for staffing, and it coincided with the staffing levels on the provided schedules.On 1/26/26 at 1:14 p.m., Surveyor interviewed Scheduler-AA. Surveyor reviewed the weekend staffing schedules with Scheduler-AA and noted that the staffing schedule document that there is sufficient staff to meet residents' needs.On 1/26/26 at 2:00p.m., Surveyor interviewed BOM-L. BOM-L stated he is responsible for collecting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-01-27 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. This deficient practice had the potential to affect all residents residing in the facility. The facility does not have a current comprehensive water management plan that includes flow charts specific to the facility to determine areas of concern or interventions implemented to prevent the spread of opportunistic pathogens (Legionella) in the facility's water systems. R11 was documented as having loose stools and had a physician's order to check stool for Clostridium Difficile (C-diff). Transmission Based Precautions (TBP) was not implemented. In addition, R11 was sent to the emergency room after coughing up bloody sputum and returned to the facility on antibiotic for pneumonia. TBP was not implemented. Surveyor observed the laundry aid sorting dirty laundry not wearing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-27 · tag F0887 — pattern
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not develop and implement policies and procedures to ensure that when Covid (Coronavirus)-19 vaccine is available to the facility, each resident is offered the vaccine unless the immunization is medically contraindicated or the resident has already been immunized for 4 of 5 (R2, R9, R35 and R54) residents reviewed for immunizations.Findings include:The facility policy titled COVID-19 Vaccination (which is not dated) documents (in part): It is the policy of this facility to minimize the risk of acquiring, transmitting or experiencing complications from Covid-19 (SARS-CoV-2) by educating and offering our residents and staff the Covid-19 vaccine.10. Individuals should receive the recommended [NAME]-appropriate vaccine product and dosage-based o their age on the day of vaccination and follow the recommended dosing intervals.11. Covid-19 vaccinations will be offered to residents when supplies are available, as per CDC and/or FDA guidelines unless such…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 65 citations
  • Potential for harm · Dcited before2026-01-27 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility did not ensure 1 (R2) of 1 residents reviewed for self-administration of medications had a physician order to self-administer and for the medication.*R2 was observed with Melatonin 5mg at the bedside and did not have a physician order for Melatonin 5mg or an order to self-administer medication.Findings include:The facility's policy titled Self-Administration of Medications effective 10/25/2014 documents:Policy:In order to maintain the residents' high level of independence, residents who desire to self-administer medications are permitted to do so if the facility's interdisciplinary team has determined that the practice would be safe for the resident and other residents of the facility and there is a prescriber's order to self-administer.Procedures:A. If the resident desires to self-administer medications, an assessment is conducted by the inter disciplinary team of the resident's cognitive(including orientation to time), physical, and visual…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-27 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility did not ensure a clean environment for 1 (R67) of 1 Resident.*Food and debris were observed alongside and under the wheelchair cushion on 1/20/26, 1/21/26, & 1/22/26.Findings include:On 1/20/26, at 9:45 a.m., Surveyor observed R67 sitting in a wheelchair in R67's room with his head down. R67 looked at Surveyor and then put his head back down. Surveyor observed the right side of R67's wheelchair, between the cushion and the right side, has a large accumulation of food particles and other debris.On 1/21/26, at 12:59 p.m., Surveyor observed R67 sitting in the wheelchair with an overbed table in front of him in R67's room. Surveyor observed on the right side of R67's wheelchair, between the cushion and the right side there is a large accumulation of food particles, including scrambled eggs, and other debris.On 1/22/26, at 10:58 a.m., Surveyor observed Certified Nursing Assistant (CNA)-Q, CNA-O, and Licensed Practical Nurse/Wound Nurse (LPN/WN)-T in R67's room. CNA-Q placed the sit to stand lift in front of R67 and CNA-O placed R67's feet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-27 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not ensure 1 (R25) of 5 residents were free from chemical restraints.R25 was prescribed Seroquel 25 mg (milligrams) twice daily, an antipsychotic medication, on 11/5/25 after R25's family voiced concerns about R25 yelling and swearing. The facility did not attempt any nonpharmacological interventions and did not rule out any underlying medical conditions.Findings include:The facility's policy titled, Use of Psychotropic Medication(s) and not dated documents under policy It is the intent of this policy to ensure that residents only receive psychotropic medication when other nonpharmacological interventions are clinically contraindicated. Additionally, these medications should only be used to treat the resident's medical symptoms and not used for discipline or staff convenience, which would deem it a chemical restraint. Under police explanation and compliance guidelines include documentation of 5. The indications for initiating, maintaining, or discontinuing medication(s), as well as the use of non-pharmacological…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-27 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 3 (R2, R35, and R34) of 3 residents and/or representative were notified of the reason for transfer/discharge in writing and the facility bed hold notice did not contain the required information for appeal rights. *R2 was discharged to the hospital on 8/6/25, 10/21/25, and 12/7/25. The facility's transfer and discharge notice was not provided in writing and in a language understood to R2 and/or R2's representative. The facility bed hold notice does not contain the email address for all 3 agencies listed and the ombudsman information does not include an address. The facility was not able to provide documentation that bed hold/transfer notice was provided to R2 and/or representative for R2's discharge on [DATE]. *R35 was discharged to the hospital on 8/19/25 and 12/2/25. The facility's transfer and discharge notice was not provided in writing and in a language understood to R35 and/or R35's representative. The facility was not able to provide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-27 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure 1 (R2) of 4 Residents reviewed with limited range of motion, received appropriate treatment and services to increase range of motion/mobility and/or to prevent further decrease in range of motion/mobility.*R2 was observed not wearing a right hand splint to prevent further decrease in range of motion/mobility. Findings include:The facility's undated Use of Assistive Devices policy and procedure documents:Policy: The purpose of this policy is to provide a reliable process for the proper and consistent use of assistive devices for those residents requiring equipment to maintain or improve function and/or dignity .Policy Explanation and Compliance Guidelines:2. The use of assistive devices will be based on the resident's comprehensive assessment, in accordance with the resident's plan of care.4. Facility staff will provide appropriate assistance to ensure that the resident can sue the assistive devices. This may include education or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 2 (R25 & R34) of 6 residents received adequate supervision and assistance devices to prevent accidents.*R25 was observed without a fall mat and body pillow while in bed according to R25's plan of care.*R34's falls on 8/12/25, 10/24/25, 11/23/25, 12/13/25, & 1/3/26 were not thoroughly investigated and the root cause was not consistently determined to help prevent further falls.Findings include:The facility's undated policy titled, Fall Prevention Program documents: Each resident will be assessed for fall risk and will receive care and services in accordance with their individual level of risk to minimize the likelihood of falls.1.) R25's diagnoses includes chronic kidney disease (kidneys are damaged and cannot filter blood & waste effectively), diabetes mellitus (high blood sugar), anxiety disorder (group of mental health conditions characterized by excessive and persistent worry, fear, and nervousness that can interfere with daily life),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-27 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure ongoing communication with the dialysis center and monitoring for complications before and after dialysis treatment for 2 (R34 & R11) of 2 residents reviewed for hemodialysis. Findings include: The facility's undated policy, titled Hemodialysis documents: The facility will assure that each resident receives care and services for the provision of hemodialysis consistent with professional standards of practice. This will include: *The ongoing assessment of the resident's condition and monitoring for complications before and after dialysis treatments received at a certified dialysis facility. *Safe administration of hemodialysis at the bedside in the nursing home provided by qualified trained staff/caregivers, in accordance with State and Federal laws and regulations: (see home dialysis treatment policy). *Ongoing assessment and oversight of the resident before, during and after dialysis treatments, including monitoring of the resident's condition…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-27 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility did not ensure residents received the necessary behavioral health care and services to maintain the highest practical mental and psychosocial well being in accordance with a comprehensive assessment and plan of care for 1 (R69) of 1 resident received for mood concerns.R69 has a long history of suicidal ideations. On 9/3/25 and 1/19/26, R69 voiced suicidal ideations while in the dining room. R69 was not placed on a one to one according to R69's plan of care, R69's physician and/or psychological services were not notified, and social service staff was unaware of these suicidal ideations.Findings include:The facility's undated policy titled, Suicide Prevention documents: It is the policy of this facility to act quickly and appropriately if a resident expresses thoughts of suicide. Under policy explanation and compliance guidelines documents 1. All staff members will immediately report any suicidal ideation to the resident's charge nurse and facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-27 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that each resident is offered an influenza immunization October 1 through March 31 annually, unless the immunization is medically contraindicated or the resident has already been immunized during this time period and each resident is offered a pneumococcal immunization, unless the immunization is medically contraindicated or the resident has already been immunized for 2 of 5 (R9 and R35) residents reviewed for immunizations. Findings include:The facility policy titled Influenza Vaccination (which is not dated) documents:. It is the policy of this facility to minimize the risk of acquiring, transmitting or experiencing complications from influenza by offering our residents, staff members and volunteer workers annual immunization against influenza.2. Influenza vaccinations will be routinely offered annually from October 1st through March 31st unless such immunization is medically contraindicated, the individual has already been immunized during this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-03 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, record review, facility document review, and interview, the facility failed to report an incident of resident-to-resident abuse to the state survey agency within the required timeframe for 1 of 3 allegations of abuse reviewed. Specifically, the facility failed to report an incident of physical abuse between R1 and R2 within two hours of the witnessed incident.Findings included:A facility policy titled, Abuse, Neglect, and Exploitation, dated 10/01/2022, indicated, It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. The policy revealed, VII. Reporting/Response included, A. The facility will have written procedures that include, which included, 1. Reporting of all alleged violations to the Administrator, state agency, adult protective services and to all other required agencies (e.g.[exempli gratia; for example], law enforcement when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-03 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, record review, facility document review, and interview, the facility failed to complete a thorough investigation for 1 of 3 allegations of abuse reviewed. Specifically, the facility failed to obtain interviews or retain documentation of interviews from witnesses to an incident of resident-to-resident abuse involving R1 and R2.Findings included:A facility policy titled, Abuse, Neglect, and Exploitation, dated 10/01/2022, indicated, It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. The policy revealed, V. Investigation of Alleged Abuse, Neglect and Exploitation included A. An immediate investigation is warranted when suspicion of abuse, neglect or exploitation, or reports of abuse, neglect or exploitation occur. The policy continued, B. Written procedures for investigations include, which included, 4. Identifying and interviewing all…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-03 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not complete and transmit a discharge assessment as required for 1 (R1) of 2 residents reviewed for Minimum Data Set (MDS) assessments and transmission.R1 did not have a discharge assessment completed or transmitted after discharging from the facility on 9/1/2025.Findings include:The Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual, Version 1.19.1 dated October 2024 (the RAI Manual) documents all Medicare and/or Medicaid-certified nursing homes must transmit required MDS data records to the Centers for Medicare and Medicaid Services' (CMS') Internet Quality Improvement Evaluation System (iQIES). Required MDS records include admission, quarterly, annual, and discharge assessments and entry tracking records. A discharge assessment refers to an assessment required on resident discharge from the facility. The RAI documents the discharge assessment is to be completed no later than the discharge date plus 14 calendar days. R1 was admitted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-03 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the Facility did not ensure a resident with a gastrostomy tube received the appropriate care and services for 1 (R3) of 3 residents reviewed with gastrostomy tubes. R3 had an enteral feed order for: Jevity 1.5, 65mL/hour X 20 hours. Off at 10:00AM and restart at 1400 (2:00PM). Surveyor had observations of R3's tube feed running between 10:00AM -2:00PM and was not turned off. R3 did not have monitoring, treatment, or care interventions in place for R3's G-tube site.Findings include:The facility policy titled Gastrostomy (G-tube) . Care Policy reviewed/ revised on 5/1/2025 documents: Purpose: To ensure safe, consistent, and evidenced-based care for residents with gastrostomy (G-tube) . feeding tubes, maintaining patency, preventing infection, and supporting adequate nutrition and hydration. Policy Statement: It is the policy of this facility to provide comprehensive care for residents with G-tubes . per physician orders, current standards of nursing practice, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-12 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record, the facility did not ensure 1 (R7) of 1 residents were assessed by the interdisciplinary team to determine it was clinically appropriate to self-administer medication.On 8/12/25, LPN-C was observed leaving R7's medication on the over bed table without observing R7 take her medication. R7 did not have an assessment to self-administer medications.Findings include:The facility's policy titled, Self-Administration of Medications and dated 10/25/14 under Policy documents In order to maintain residents' high level of independence, residents who desire to self-administer medications are permitted to do so if the facility's interdisciplinary team has determined that the practice would be safe for the resident and other residents of the facility and there is a prescriber's order to self-administer. Under Procedures documents A. If the resident desires to self-administer medications, an assessment is conducted by the interdisciplinary team of the resident's cognitive (including orientation to time), physical, and visual ability to carry out this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-12 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 1 (R1) of 3 resident's reviewed for hospitalization were allowed to the facility after they were hospitalized .*R1 was hospitalized on [DATE] and was denied readmission to facility. The facility did not effectively implement a discharge plan for R1 to include the timely and appropriate 30-day discharge notice providing the basis for R1's discharge nor did the facility provide coordination to find a safe transfer.Findings include:The facility's policy titled, Bedhold Notice Upon Transfer, dated [DATE], documents in part. POLICY: At the time of transfer for hospitalization or therapeutic leave, the facility will provide to the resident and/or the resident representative written notice which specifies the duration of the bed-hold policy and addresses information explaining the return of the resident to the next available bed.Policy Explanation and Compliance Guidelines: Bed Hold Notice Upon Transfer: . 3. The facility must permit each resident to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-12 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 2 (R1 and R2) of 3 resident's reviewed for hospitalization received the proper notice of transfer and bed-hold to include; date and reason for transfer, location of transfer, duration of bed hold, appeal rights, and name and address (including mail and email) with the telephone number of the Office of the State Long-Term Care Ombudsman. * R1 was transferred to the hospital on 5/3/25, 6/6/25 and 6/9/25 and transfer and bed-hold notice was not given to R1 and/or R1's representative. *R2 was transferred to the hospital on 7/20/25 and transfer and bed-hold notice was not given to R2 and/or R2’s representative. Findings include: The facility’s policy titled, “Bedhold Notice Upon Transfer,” dated 3/1/19, documents in part… POLICY At the time of transfer for hospitalization or therapeutic leave, the facility will provide to the resident and/or the resident representative written notice which specifies the duration of the bed-hold policy and addresses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-12 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not develop a comprehensive person-centered care plan to include measurable objectives and timeframes to meet the nursing needs for 2 (R4, R6) of 7 residents reviewed. *R4 did not have a comprehensive person-centered care plan developed to address R4’s urinary incontinence *R6 did not have a comprehensive person-centered care plan developed to include timeframes for how staff will meet R6’s urinary incontinence needs Findings include: The facility policy titled “Comprehensive Care Plans” dated 10/1/22 documents: . It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet a resident’s medical, nursing, and mental and psychosocial needs that are identified in the resident’s comprehensive assessment… The care planning process will include an assessment of the resident’s strengths and needs… The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-12 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure there was a medication error rate below 5 percent. There were 2 medication errors in 34 observed opportunities which resulted in a medication error rate of 5.88%. Two medication errors were identified for R7.R7's Humalog insulin pen was not primed prior to dialing the amount of insulin R7's physician ordered. R7's Glargine insulin pen was not primed prior to dialing the amount of insulin R7's physician ordered, and the insulin pen was not dated when opened.Findings include:The facility's policy titled, Insulin Pen and not dated under Policy documents It is the policy of this facility to use insulin pens in order to improve the accuracy of insulin dosing, provide increased resident comfort, and serve as a teaching aid to prepare residents for self-administration of insulin therapy upon discharge. Under Policy Explanation and Compliance Guidelines documents 2. Insulin pens must be clearly labeled with the resident's name, physician…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-12 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 2 (R3 & R4) of 5 residents were free of significant medication errors.*R3 was admitted to the facility on [DATE] & discharged on 7/15/25. The after visit summary & Discharge summary dated [DATE] documents bacitracin-polymyxin B ophthalmic ointment with instructions to place into R3's right eye every 12 hours. The facility did not process this physician order and R3 did not receive bacitracin-polymyxin B ophthalmic ointment. R3 missed 10 doses of this medication.*On 12/10/24, R4's Humulin R 8 units before meals and Potassium & sodium phosphates 280-150-250 mg (milligrams) two packets twice daily documented in the hospital after visit summary & discharge summary was not processed by facility staff. R4 missed 8 doses of Humulin R and 6 doses of Potassium & sodium phosphates.Findings include:1.) R3 was admitted to the facility on [DATE] with diagnoses which includes congestive heart failure (chronic condition in which the heart doesn't pump blood as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based in interview and record review the Facility did not ensure 1 (R2) of 3 residents received treatment and care in accordance with professional standards of practice, the comprehensive person centered care plan and the resident's choice. R2 was admitted on [DATE] with a history of diverticulosis and constipation. R2 did not have a care plan initiated for bowel monitoring or interventions. R2 did not have documentation of bowel elimination until 3/10/2025 and R2 did not have a bowel movement documented until 3/12/2025 which was diarrhea and R2 had complaints of nausea. R2 was not assessed and there was no documentation regarding R2 was having nausea and diarrhea. On 3/13/2025 R2 went to the Hospital for further evaluation for complaints of nausea and abdominal cramping and a CT scan showed R2 had moderate colonic stool burden with mildly distended rectal vault. R2 was readmitted to the facility on [DATE] with recommendations to increase R2's laxative to two times a day and add MiraLAX daily, these…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-19 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not ensure that residents who are incontinent of bowel and bladder receive appropriate treatment and services to prevent skin-related complications for 1 of 2 (R3) residents reviewed for bowel and bladder. R3 admitted to the facility with pressure injuries and Moisture Associated Skin Damage (MASD). A care plan was not implemented to manage R3's incontinence. Findings include: R3 admitted to the facility on [DATE] and has diagnoses that include severe hypoxic ischemic encephalopathy, Chronic Obstructive Pulmonary Disease, Chronic Respiratory Failure with hypoxia, anoxic brain damage, Cerebral Infarction, Heart Failure, Major Depressive Disorder, spondylosis lumbosacral region, Hidradenitis Suppurativa and Epilepsy. The facility policy titled Continence and Incontinence - Assessment and Management review date 1/2025 documents (in part) . . Policy Statement 1. The staff and practitioners will appropriately screen for, and manage, individuals with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure 1 (R8) of 4 residents reviewed for accidents received adequate supervision and assistance devices to prevent residents from sustaining falls. On 12/22/24, at 6:50 am, R8 sustained an unwitnessed fall and was found by facility staff lying on the floor with his left arm stuck in his bed rail. The facility did not complete a bed rail assessment prior to R8 having bed rails (cross-reference F700). The facility did not complete a thorough fall investigation, determine a root cause for his fall, complete reassessments to determine if bed rails continue to be appropriate for R8, and create a care plan with interventions in a timely manner. Findings include: The facility's Fall Risk Assessment that is not dated, documents: Each resident will be assessed for the risks of falling and will receive care and services in accordance with the level of risk to minimize the likelihood of falls. 1. The facility utilizes a standardized risk assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-08 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not assess the risk of entrapment and review the risks and benefits for 1 (R8) of 1 residents observed having bed rails. R8, who is dependent on staff for mobility, was observed to have a half side rail/grab bars on both sides of the bed and did not have a completed side rail risk assessment. Findings include: The facility's Bed Rail Policy dated 10/1/22, documents it is the policy of the facility to utilize a person-centered approach when determining the use of bed rails. Appropriate alternative approaches are attempted prior to installing or using bed rails. If bed rails are used, the facility ensures correct installation, use, and maintenance of the bed rails. As part of the resident's comprehensive assessment, the following components will be considered when determining the resident's needs, and whether or not the use of bed rails meet those needs. The resident assessment must include an evaluation of the alternatives that were attempted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-10-08 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility did not ensure an RN (Registered Nurse) worked at the facility for at least eight consecutive hours a day, seven days a week, on 17 of 152 days reviewed. The facility also did not ensure a charge nurse was designated for shifts. * The facility did not have an RN (Registered Nurse) working in the facility for at least eight consecutive hours on 4/14, 4/20, 4/27, 5/12, 5/18, 6/1, 6/9, 6/15, 6/29, 7/4, 7/7, 7/13, 7/14, 7/20, 7/21, 7/28 and 9/2/2024. This deficient practice had the potential to affect all of the residents residing at the facility from April 1st through July 31st, 2024, and September 1st through September 30, 2024. * The facility did not ensure a charge nurse was assigned for each shift. This has the potential to affect all 76 residents residing in the facility at the time of the survey. Findings include: 1.) In preparation for the recertification survey, the Surveyor reviewed the PBJ report with a run date of 9/3/2024. (Payroll Based Journal reporting is a system that requires nursing homes to submit staffing data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-10-08 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    The facility did not ensure the facility assessment was updated to include the details regarding the water management committee, the infection preventionist and infectious disease management. This has the potential to affect all 76 residents residing in the facility. *The Facility Assessment lacked infection prevention and water management information. Findings include; On 10/03/24, at 11:22 AM, Surveyor reviewed the Facility Assessment for the water management committee, infection preventionist and hours devoted to program, and a section on infectious disease management. Surveyor notes nothing was listed for water management, infection preventionist or infectious disease management. (Cross-reference F880). On 10/07/24, at 09:02 AM, Surveyor interviewed Director of Nursing (DON)-B regarding the Facility Assessment lacking infection prevention and water management information. DON-B states they recently redid the Facility Assessment with a new update and accidentally omitted the information. On 10/07/24, at 10:42 AM, Surveyor spoke with DON-B who asked what needs to be in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-10-08 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the Facility did not establish and maintain an infection prevention and control program based upon current standards of practice, designed to provide a safe environment and to help prevent the development and transmission of communicable diseases and infections. This deficient practice has the potential to affect all 76 residents. Additionally, 1 (R450) of 1 residents reviewed for medication administration had their medication handled bare handed by a nurse during preparation. *The Facility's Water Management Plan (WMP) was not based on current standards of practice and did not: -Reflect changes in program members, last updated June 2023. -Include the Facility's Infection Preventionist (IP). -No meetings were held related to WMP, only updates given to Quality Assurance Team of No infections related to Water Management -Have current water testing for Legionella, last test was 6/28/2023. *The Facility's Surveillance of the Infection and Control Program tracking was not accurate as the list did not accurately include residents as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-08 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility did not ensure that 5 of 5, CNAs (Certified Nursing Assistants) reviewed completed the required annual 12 hours of educational training hours. Findings include: 1. On 10/8/24 at 1:45 PM, Surveyor reviewed the required educational training hours for CNA-C who was hired by the facility on. Surveyor noted that CNA-C had not completed the required 12 educational training hours in the last 12 months. Surveyor noted that CNA-C had only completed 8 hours of educational training hours in the last 12 months. 2. Surveyor reviewed the required educational training hours for CNA-D who was hired by the facility on. Surveyor noted that CNA-D had not completed the required 12 educational training hours in the last 12 months. Surveyor noted that CNA-D had only completed 7 hours of educational training hours in the last 12 months. On 1/17/2024 at 12:05 p.m., Surveyor informed NHA (Nursing Home Administrator)-A and DON (Director of Nursing) of the above findings. No additional information was provided as to why the facility did not ensure that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-08 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the Facility did not ensure the medical record contained signed advanced directive election forms for 1 (R71) of 18 residents reviewed. R71's Cardiopulmonary Resuscitation (CPR) advance directive election form Consent to CPR was not completed until [DATE], the day the Surveyor requested the information from the Facility. R71 had no care plan for advance directives completed. Findings include: The Facility Policy titled Resident's Rights Regarding Treatment and Advance Directives implemented [DATE] documents (in part): Policy: It is the policy of this facility to support and facilitate a resident's right to request, refuse and/or discontinue medical or surgical treatment and to formulate an advance directive . Policy Explanation and Compliance Guidelines: 1. On admission, the facility will determine if the resident has executed an advance directive, and if not, determine whether the resident would like to formulate an advance directive. 2. The facility will provide the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-08 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the Facility did not ensure that residents who require dialysis receive such services, consistent with professional standards of practice, including the ongoing assessment of the resident's condition and monitoring for complications before and after dialysis treatments received at a certified dialysis facility for 1 (R426) of 1 residents reviewed for dialysis. R426 was admitted to the Facility needing dialysis and did not have physician orders for hemodialysis and frequency of the dialysis. Assessments were not completed before or after dialysis sessions. No care plan was in place for monitoring and care of R426 related to dialysis and complications. There wasn't communication between the Facility and the dialysis center with each visit. Findings include: The Facility Policy titled Dialysis implemented 3/1/2019 documents (in part): Policy: This facility will provide the necessary care and treatment, consistent with professional standards of practice, physician orders, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-08 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the Facility did not ensure 2 residents (R7, R66) of 2 residents were properly assessed or risks explained for the use of bed rails. A routine maintenance and inspection schedule was not enforced by the Facility. *R7's Bed Rail Assessment was not updated since 1/25/2024 and Bed Rails Informed Consent for Use was not updated since 2/1/2024. R7's bed was observed to have grab bars on both sides of bed. *R66 has a right grab bar attached to bed frame but there is no evidence that risks were explained to R66 or their representative. *Routine maintenance and inspection of the grab bars was not documented or completed. Findings include: The Facility Policy titled, Proper Use of Bed Rails Date Implemented: 10/1/2022, documents in part: Policy It is the policy of this facility to utilize a person-centered approach when determining the use of bed rails. Appropriate alternative approaches are attempted prior to installing or using bed rails. If bed rails are used, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-07-25 · tag F0837 — widespread
    Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based upon interview and record review, the facility's governing body failed to fulfill the responsibilities of the governing body to include establishing an implementing policies and procedures regarding the operations of the facility. This has the potential to affect all 75 residents present in the facility at the time of the survey. The facility's governing body did not ensure contracted vendors were reimbursed and paid in accordance with established contracts or invoiced amounts causing the facility's fiscal accounts to be in arrears. This has created the likelihood where good and services necessary to maintain operations of the facility along with care and treatment of the residents may be impacted by the failures of the governing body. Findings include: The facility Governing Body policy Implemented 3/1/23 documents: The facility will have a governing body, or designated persons functioning as a governing body, that is legally responsible for establishing and implementing policies regarding the management and operation of the facility. Policy Explanation and Compliance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-07-18 · tag F0944 — widespread
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure staff received annual QAPI (Quality Assurance and Performance Improvement) training for 4 of 5 Certified Nursing Assistants (CNA) reviewed. This practice had the potential to affect all 69 residents in the facility. The facility did not provide staff with the required annual QAPI training. Findings include: The Facility Policy titled Training Requirements implemented 10/1/2022, documents (in part) . Policy: . 5. Training requirements should be met prior to staff and volunteers independently providing services to residents, annually, and as necessary based on the facility assessment. 6. Training content includes, at a minimum: . c. Elements and goals of the facility's QAPI program . 7. It is the responsibility of each employee, volunteer, or contract staff to complete required training. a. The facility offers a variety of training methods and times to accommodate individuals. b. An individual's failure to complete required training in a timely manner will result in termination of employment or contractual/volunteer…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure the accurate and safe administration of medication for 1 (R 7) of 1 residents reviewed for self-administration of medication. R7 was admitted to the facility on [DATE]. From 4/18/2024 through 5/3/2024, the facility documented that R7 was self-administering Entresto (a medication given to treat heart failure). R7 did not have a self-administration of medication assessment completed prior to administering Entresto. R7 did not have a physician's order to self-administer medication. R7 did not have a care plan regarding self-administration of medication. Findings include: The facility policy, entitled Self-Administration of Medications dated 10/25/14, documents, in part: In order to maintain the residents' high level of independence, residents who desire to self-administer medications are permitted to do so if the facility's Interdisciplinary team has determined that the practice would be safe for the resident and other residents of the facility and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0576 — isolated
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure a resident's right to privacy was maintained when receiving mail for 1 (R7) of 1 residents reviewed. R7's package was opened by facility staff without R7's permission. Findings include: The facility policy, entitled Communications within and external to the Facility dated 3/26/2023, documents, in part: The facility will protect and facilitate the resident's right to communicate with individuals and entities within and external to the facility . The facility will ensure the resident has the ability to send and receive mail, letters, packages and other materials delivered to the facility for the resident through a means other than a postal service . R7 was admitted to the facility on [DATE]. R7's admission Minimum Data Set (MDS) assessment, dated 4/24/2024, documents R7 is cognitively intact. R7 reported that R7's mail was delivered opened. On 6/27/24, at 8:40 AM, Surveyor interviewed Director of Nursing (DON)-B about R7's mail. DON-B stated that R7…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the Facility did not promptly investigate and resolve grievances for 3 (R16, R17, & R18) of 9 resident grievances reviewed. Findings include: The facility's policy titled, Grievance not dated under Preface documents The facility will ensure prompt resolution to all grievances, keeping the resident and resident representative informed throughout the investigation and resolution process. The facility grievance process will be overseen by a designated Grievance who will be responsible for receiving and tracking grievances through their conclusion, lead necessary investigations, maintaining the confidentiality of all information associated with grievances, communicate with residents throughout the process to resolution and coordinate with other staff (including the Administrator, if he or she is not the designated Grievance Official) and with state of sic (or) federal agencies as may indicated by specific allegations. Under G. Response includes documentation of Upon receipt of a grievance or concern, the Grievance Official will review the grievance,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility did not report 2 (R10 & R3) of 6 incidents to the State survey agency and/or Nursing Home Administrator during the required timeframe. * An allegation of sexual assault involving R10 was not reported to the Administrator and the State agency immediately but not later than 2 hours after the allegation was made. * An allegation of physical abuse involving R3 was not reported to the State Survey agency within 2 hours of the allegation being made. Findings include: The facility's policy titled, Abuse/Neglect/Exploitation and not dated under VII. Reporting/Response documents A. The facility will have written procedures that include: 1. Reporting all alleged violations to the Administrator, state agency, adult protective services and to all other required agencies (e.g. law enforcement when applicable) within specified timeframe's: a. Immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or b. Not later than 24 hours if the events that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the Facility did not have evidence allegations of abuse, misappropriation of property & mistreatment were thoroughly investigated for 3 (R10, R15, & R11) of 6 Residents reviewed for abuse. * The facility did not thoroughly investigate R10's allegation of sexual assault. * The facility did not thoroughly investigate R15's allegation of missing $416 and CNA-GG not assisting R15 with toileting. * The facility did not thoroughly investigate R11's allegation of neglect. Findings include: The facility's policy titled, Abuse/Neglect/Exploitation and not dated under section V. Investigation of Alleged Abuse, Neglect and Exploitation documents A. An immediate investigation is warranted when suspicion of abuse, neglect or exploitation, or reports of abuse, neglect or exploitation occur. B. Written procedures for investigation include: 1. Identifying staff responsible for the investigation; 2. Exercising caution in handling evidence that could be used in a criminal investigation (e.g.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that 1 (R7) of 7 residents reviewed for ADL (Activities of Daily Living) assistance received the necessary services to maintain ability to practice good grooming and personal hygiene. R7 had no documented showers provided by facility staff from 4/18/2024 through 5/19/2024. Findings include: R7 was admitted to the facility on [DATE] and was discharged on 5/19/2024. R7 has diagnoses that include Right arm fracture, Muscle weakness, Morbid obesity, Depression, Anxiety and Type 2 Diabetes. R7's admission Minimum Data Set (MDS) assessment, dated 4/24/2024, documents R7 is cognitively intact. When asked, How important is it to you to choose between a tub bath, shower, bed bath or sponge bath? R7 answered somewhat important. R7's Care Area Assessment (CAA) dated 4/24/2024 documents R7 requires substantial/maximal assistance to shower/bathe self. R7 reported not receiving a shower or having her hair washed despite asking facility staff. Surveyor reviewed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the Facility did not ensure each Resident received adequate supervision to prevent accidents for 1 (R10) of 5 Residents. R10's fall interventions of body pillow to the side closest to the door and call light within reach were not observed when R10 was in bed during multiple observations. Findings include: R10's diagnoses includes hemiplegia and hemiparesis following cerebral infarction affecting left non dominate side, hypertension, and left & right above knee amputation. The at risk for falls care plan initiated 2/15/24 documents the following interventions: * Assess that wheel chair is of appropriate size; assess need for footrests; assess for need to have wheelchair locked/unlocked for safety. Initiated & revised 2/15/24. * Call light and personal items available and in easy reach or provide reacher. Initiated & revised 2/15/24. * Encourage participation in activities to improve strength or balance. Initiated & revised 2/15/24. * Keep environment well lit and free of clutter. Initiated & revised 2/15/24. * Keep personal items within reach.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 1 (R7) of 1 residents reviewed for respiratory care received such services consistent with professional standards of practice, comprehensive person-centered care plan and the residents' goals and preferences. R7 did not have MD (Medical Doctor) orders documenting the settings or cleaning of a CPAP (Continuous Positive Airway Pressure) machine per the facility policy. R7 did not have a Care Plan addressing the CPAP machine. Findings include: The undated facility policy, entitled CPAP system use or suspected OSA (Obstructive Sleep Apnea) documents, in part: Purpose-To identify proper patient selection in the use of Continuous Positive Airway Pressure . A physician's order for CPAP must include: an order for the device with settings or home settings per order, when the device will be used, cleaning schedule . Monitoring-The nurse will assess the patient and system and provide documentation. The nurse should note: .Respiratory rate . [Oxygen level] .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the Facility did not ensure 2 (R8 and R9) of 4 residents were free from significant medication errors. *R8 had a MD (medical doctor) order to receive Tacrolimus (a medication to prevent rejection of a transplanted organ) 2 times a day. R8 did not receive 6 administrations during the first 5 days of R8's admission to the facility. *R9 had a MD order to receive Ivabradine (a medication to treat heart failure) 2 times a day. R9 did not receive 9 administrations of Ivabradine from 1/4/2024 through 1/9/2024. Findings include: The facility policy titled, Unavailable Medication dated 10/25/2014, documents, in part: Medications used by residents in the nursing facility may be unavailable for dispensing from the pharmacy on occasion . The facility must make every effort to ensure that medications are available to meet the needs of each resident . The pharmacy staff shall: 1) Call or notify nursing staff that the ordered product(s) is/are unavailable. 2) Notify nursing when it is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not maintain records that were accurately documented for 1 (R10) of 15 residents reviewed. R10's diagnoses includes diabetes mellitus and right & left above knee amputation. There is a doctors order dated 4/4/24 for diabetic foot checks and starting on 4/4/24 licensed nursing staff were checking and initialing on the April, May, & June 2024 MAR (medication administration record) diabetic foot checks were being done when R10 does not have feet. Findings include: The facility's policy titled Documentation in the Medical Record and not dated under policy documents Each resident's medical record shall contain an accurate representation of the actual experiences of the resident and include enough information to provide a picture of the resident's progress through complete, accurate, and timely documentation. R10's diagnoses includes diabetes mellitus and right & left above knee amputation. The physician's order dated 4/4/24 documents Diabetic foot checks daily at HS (hour sleep) at bed time. Review of R10's April MAR (medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation and record review, the facility did not ensure 1 (R1) of 4 residents reviewed for quality of care received with treatments and care provided to facility residents. R1 was having pain across his chest and his rib area. R1 was given Tylenol by Med Tech (MT)-D. Med Tech-D did not alert a Registered Nurse to assess the resident's cardiac status, did not obtain vital signs and did not ask the resident what level of pain (on a 0 to 10 scale) he was at. MT-D charted that the medication was effective but he did not return to the resident to ask the resident if the medication was effective. No MD was updated on the resident's chest pain and possible change of condition. Findings include: Surveyor reviewed facility's Notification of Changes Policy with an implementation date of 3/1/19. Documented was: POLICY It is the policy of this facility that changes in a resident's condition or treatment are immediately shared with the resident and/or the resident representative, according to their authority, a reported to the attending physician or delegate (hereafter…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-09 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure that 1 (R1) of 3 residents reviewed for medications were adequately monitored for Warfarin side effects. R1 was admitted to the facility with an order for Warfarin daily. The facility did not implement a care plan or orders to monitor for any adverse side effects that could result from taking an anticoagulant. Findings include: Surveyor reviewed facility's High Risk Medications - Anticoagulants with an implementation date of 3/1/19. Documented was: POLICY This facility recognizes that some medications, including anticoagulants, are associated with greater risks of adverse consequences than other medications. This policy addresses the facility s collaborative, systematic approach to managing anticoagulant therapy for efficacy and safety . Policy Explanation and Compliance Guidelines: 1. Anticoagulants shall be prescribed by a physician or other authorized practitioner with clear indications for use. Examples include prevention and treatment of deep vein thrombosis, pulmonary embolism, atrial fibrillation with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-17 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record reviews, the facility failed to formulate a comprehensive care plan for 2 of 11 sampled residents (R6 and R8). Findings include: Review of the facility policy titled, .Comprehensive Care Plans dated 10/01/22, stated It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the resident's comprehensive assessment .All Care Assessment Areas (CAAs) triggered by the MDS will be considered in developing the plan of care .The comprehensive care plan will include measurable objectives and timeframes to meet the resident's needs as identified in the resident's comprehensive assessment . 1. R6 was admitted to the facility on [DATE] with a primary diagnosis of encounter for surgical aftercare following surgery on the skin and subcutaneous tissue, with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-17 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure quality of care for 2 of 11 sampled residents (R6 and R7). Specifically, the facility failed to ensure R6 received wound care services and laboratory services, and the facility failed to follow physician orders for R7's pain medication. Findings include: 1. R6 was admitted to the facility on [DATE] with a primary diagnosis of encounter for surgical aftercare following surgery on the skin and subcutaneous tissue, with comorbidities of pressure ulcer of sacral region stage 4, bacteremia, sepsis, colostomy status, and neuromuscular dysfunction of bladder. R6's Minimum Data Set (MDS) dated [DATE], revealed the resident had a BIMS score of out 14 of 15 indicating she was cognitively intact. R6 also was noted to have a stage four pressure ulcer to the sacral area. Review of R6's Care Plan initiated on 12/21/23 included pressure ulcer offloading, skin assessments, turning and repositioning, weekly wound assessments, and treatments as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-17 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews, and review of the policy, the facility failed to ensure 1 of 11 sampled residents (R7) received toileting care as needed to maintain continence level as assessed on admission. Findings Include: R7 was admitted to the facility on [DATE] with diagnosis of but not limited to age-related osteoporosis without current pathological fracture, neuromuscular scoliosis, lumbosacral region, displaced transverse fracture of right patella, and radiculopathy. R7's Minimum Data Set, dated [DATE] a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated R7 was cognitively intact. R7 was documented as dependent on toileting hygiene and transfer and was occasionally incontinent of urine. During an interview on 01/25/24 at 2:15 PM, R7 revealed she was continent of urine but had struggled with toileting since admission. R7 said that she was restricted because of her leg's immobility. She said staff would come in every two hours to offer her a bedpan for toileting. She said…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interviews, the facility failed to ensure that 1 of 9 sampled residents (R1) was provided appropriate assistance with transfers resulting in fall. Findings include: Review of R1 was admitted to the facility on [DATE] with a primary diagnosis of COVID-19, and comorbidities including morbid obesity, heart disease, peripheral vascular disease, and lymphoma. Review of R1's Minimum Data Set (MDS) dated [DATE] revealed RI was cognitively intact. The MDS also indicated he had bilateral lower extremity impairment, used a walker/wheelchair, with substantial/maximal assistance for toileting. The resident was also dependent on assistance with sitting to standing, and all transfers. Review of R1's Care Plan revealed he required two person assistance with all transfers with a wheeled walker and one person maximum assistance to complete toileting. Review of the facility's Investigation Report indicated on 09/22/23 at 10:30 PM CNA C (Certified Nursing Assistant) answered R1's call…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-06 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility policy review, the facility failed to ensure 2 of 9 sampled residents (R4 and R5) reviewed for treatment administration had complete and accurately documented medical records. Specifically, the facility failed to ensure treatment administrations for R4 and R5 contained accurate documentation of physician treatment orders. Findings include: Review of the undated facility policy titled, Documentation in the Medical Record, revealed Each resident's medical record shall contain an accurate representation of the actual experiences of the resident and include enough information to provide a picture of the resident's progress through complete, accurate, and timely documentation . Documentation shall be completed at the time of service, but no later than the shift in which the assessment, observation, or care service occurred . 1. R4 was admitted to the facility on [DATE] with diagnoses of COVID-19, low back pain, and sepsis related to prior back surgery with surgical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-06-19 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2.) R95 was admitted to the facility on [DATE]. R95's physician order with a start date of 2/19/23 & end date of 2/20/23 documents Rapid Covid test day of admission, 48 hours after admission and 48 hours after one time a day for 1 Administration. R95's physician order with a start date of 2/21/23 & end date of 2/22/23 documents Rapid Covid test day of admission, 48 hours after admission and 48 hours after one time a day for 1 Administration. R95's physician order with a start date of 2/23/23 & end date of 2/24/23 documents Rapid Covid test day of admission, 48 hours after admission and 48 hours after one time a day for 1 Administration. The nurses note dated 2/20/23 at 10:19 a.m. documents Patient tested this morning for COVID. Patient tested positive. Patient and family member notified that patient has COVID. Surveyor reviewed the facility's COVID line list and noted R95 is not listed during February 2023 as being COVID positive. On 6/14/23 at 12:30 p.m., Surveyor spoke with LPN/UM-E who is the Infection…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-19 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 1 (R6) of 17 sampled residents was given the right to formulate their preference regarding their code status and have the facility correctly reflect that preference. *R6 elected to be a full code upon admission to the facility on [DATE], a new document was initiated for Do Not Resuscitate (DNR) on [DATE] with DNR physician's orders. The electronic medical record contained conflicting details regarding R6's code status. R6 verbally expressed during survey they are to be a full code. Interviews with facility staff indicated the facility did not have an effective system to ensure residents are able to accurately formulate their code status and have it honored. Findings Include: Surveyor reviewed the facility Communication of Code Status policy and procedure implemented [DATE]. .Policy: It is the policy of this facility to adhere to Residents' rights to formulate advance directives. In accordance to these rights, this facility will implement…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-19 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the Facility did not ensure 1 (R22) of 17 sampled Residents reviewed had facility staff consult with the Resident's physician according to their physician orders. R22's physician orders for Januvia 50 mg (milligrams) includes to call MD (medical doctor) if blood sugar is less than 70 or greater than 400. On 6/9/23 R22's blood sugar was 67. There is no evidence R22's physician was consulted with when staff identified the low blood sugar. Findings include: R22's diagnosis includes Type 2 diabetes mellitus with diabetic chronic kidney disease. R22's physician orders include, with an order date of 5/25/23 documents, Januvia oral tablet 50 mg (Sitaglipin Phosphate). Give 1 tablet by mouth one time a day for DM2 (diabetes mellitus type two) call MD if BS (blood sugar)< (less than) 70 or > (greater than) 400. On 6/13/23, at 10:49 a.m., Surveyor reviewed R22's June 2023 MAR (medication administration record) and noted the blood sugar is documented as 67 with RN (Registered Nurse)-W's initials. Surveyor reviewed R22's medical record including progress…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-19 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the Facility did not ensure 1 (R6) of 1 Residents who received a facility initiated 30 day notice of discharge received a notice that contained the required contents. R6's 30 day notice of discharge included the incorrect address and phone number of the Division of Quality Assurance (DQA), Southeastern Regional Office, the incorrect information for the Division of Hearings and Appeals notification, and the 30 day notice incorrectly advises R6 to contact the Department of Human Services (DHS) for assistance with filing an appeal. Findings Include: Surveyor reviewed the facility's Transfer and Discharge policy and procedure dated 10/1/22 and notes the following applicable to 30 day discharge notices: .Policy Explanation and Compliance Guidelines: . 3. When a Resident exercises his/her right to appeal a transfer or discharge, the facility will not transfer or discharge the Resident while the appeal is pending, unless the failure to discharge or transfer would endanger the health…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-19 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record review, the facility did not ensure the PASARR (Pre-admission Screen and Resident Review) for 1(R6) of 1 Residents reviewed for PASARR screening was completed accurately and referred for a Level II screen when a change in status occurred. *R6's Pre-admission Screen and Resident Review (PASARR) dated 9/10/20 does not accurately document R6's mental disorders and current medications used for treatment upon admission to the facility. R6's PASARR was not updated when the facility identified R6's placement was going to exceed the 30 day exemption nor when R6's was evaluated by psychiatric services for hallucinations, and delusions and new mental disorder diagnoses were given thus resulting in an inaccurate screening. With an inaccurate Level I screen the facility did not refer R6 for a Level II screen. The Level II screen would determine whether a resident has a mental disorder (MD), intellectual disability (ID) or a related condition, determine the appropriate setting and what if any…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-19 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the Facility did not ensure a baseline care plan was developed and implemented within 48 hours of a Resident's admission for 3 (R22, R95, R97) of 17 Residents. * R22 was admitted to the facility on [DATE]. The Facility did not develop a baseline care plan for pain, pressure injuries, or falls. * R95 was admitted to the facility on [DATE]. The Facility did not develop a baseline urinary catheter care plan. * R97 was admitted to the facility on [DATE]. The Facility did not develop any baseline care plans. Findings include: The Baseline Care Plan Policy implemented 3/1/19 under Policy Explanation and Compliance Guidelines documents: 1. The baseline care plan will: a. Be developed within 48 hours of a resident's admission. b. Include the minimum healthcare information necessary to properly care for a resident including, but not limited to: i. Initial goals based on admission orders. ii. Physician orders. iii. Dietary orders. iv. Therapy services. v. Social Services. vi.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-19 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure resident's had a comprehensive plan of care related to clinical concerns. This was observed with 2 (R146 and R38) of 18 resident reviews. -R146 did not have a comprehensive plan of care for continuously removing their oxygen to include interventions, goals and timeframes. -R38 did not have a comprehensive plan of care for fall interventions with goals and timeframes. Findings include: 1.) R146 medical record was reviewed by Surveyor. R146 resided in the facility from [DATE] -11/3/22. R146 has physician orders to receive oxygen continuous for Chronic Obstructive Pulmonary Disease. R146's physician orders dated 10/15/22, indicates oxygen at 2.5 liters per minute per nasal cannula continuous for Chronic Obstructive Pulmonary Disease every shift. R146 Progress Notes from the medical record include the following: - On 11/3/2022, at 10:45 AM, [R146] was noted with oxygen nasal cannula off on multiple occasions during the morning oxygen [sic] and [R146]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-19 · tag F0660 — isolated
    Plan the resident's discharge to meet the resident's goals and needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility did not develop and implement an effective discharge planning process including involving the resident and resident representative in the development of the discharge plan and inform the resident and resident representative of the final discharge plan for 1 (R297) of 6 Residents reviewed for discharge planning. *R297 was discharged to another skilled nursing (SNF) facility on 6/4/22 without R297's activated Health Care Power of Attorney (HCPOA)'s authorization. On 6/3/22 the facility notified a family member of R297, not R297's Activated HCPOA, of the planned transfer of R297 to another SNF. R297's Activated HCPOA and/or interested family members were not involved in the discharge planning process including selection of the new SNF or ability to tour SNFs prior to agreement to transfer. Findings Include: Surveyor reviewed the facility's Transfer and Discharge, policy and procedure dated 10/1/22, and notes the following applicable: . 9. The facility will not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-19 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure that 1 (R6) of 5 residents reviewed for ADL (Activities of Daily Living) assistance received the necessary services to maintain good grooming and personal hygiene. *R6 had no documented showers provided by facility staff per their plan of care. Findings include: R6 was admitted to the facility on [DATE] with diagnoses of hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, injury of unspecified nerve at shoulder and upper arm level, left arm, subsequent encounter, other specified disorders of muscle, chronic obstructive pulmonary disease as well as obsessive-compulsive disorder, anxiety disorder, unspecified, and major depressive disorder. R6's most recent MDS (Minimum Data Set) documents a BIMS (Brief Interview for Mental Status) score of 15, indicating that R6 is cognitively intact. Section G (Functional Status) documents that R6 requires total assistance and one-person physical assist for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-19 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the Facility did not ensure 1 (R95) of 2 Residents reviewed received appropriate treatment and services related to catheter care. *R95's medical record did not have any physician orders for R95's urinary catheter, there is not a diagnoses, size of the catheter, or any catheter care to be provided. Findings include: The Appropriate Use of Indwelling Catheter policy not dated under Policy Explanation and Compliance Guidelines documents 4. The use of an indwelling urinary catheter will be in accordance with physician orders, which will include the diagnosis or clinical condition making the use of the catheter necessary, size of the catheter, and frequency of change (if applicable). R95 was admitted to the facility on [DATE] and discharged to the hospital on 2/21/23. Diagnoses includes hydronephrosis with ureteropelvic junction obstruction, urinary retention, and benign prostatic hyperplasia. The Clinical admission Evaluation dated 2/19/23 under Genitourinary section documents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-19 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not ensure that residents who need respiratory care are provided such care, consistent with professional standards of practice, the comprehensive person-centered care plan and the residents' goals and preferences for for 2 of 2 (21 and R22) residents reviewed for respiratory care. R21 and R22 have a CPAP (Continuous Positive Airway Pressure) machine in their room. Neither resident had Physician's orders or a care plan for the CPAP. Findings include: 1,) R21 admitted to the facility on Admit 4/28/23 and has diagnoses that include acute Respiratory Failure with hypercapnia, Asthma, Chronic Obstructive Pulmonary Disease, Chronic Respiratory Failure with hypoxia, acute systolic Congestive Heart Failure and morbid obesity. R21's Care Plan Focus area documented: Alteration in Respiratory Status Due to Impaired Gas Exchange - date initiated 4/30/23. Interventions: - Administer medications as ordered. Observe Labs, response to medication and treatments.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-19 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility did not ensure pain management was provided to Residents who required such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences for 1 Resident (R) (R6) of 3 sampled Residents who was experiencing pain. *R6's pain is not effectively managed through assessment, intervention, non-pharmacological interventions, and Resident advocacy to control R6's identified pain. Findings Include: R6 was admitted to the facility on [DATE] with diagnoses of Cerebral Infarction Affecting Left-Dominant Side, Sleep Apnea, Insomnia, Other Idiopathic Calliopsis, Chronic Obstructive Pulmonary Disease, Major Depressive Disorder, Anxiety Disorder, Other Obsessive-Compulsive Disorder, Unspecified Attention-Deficit Hyperactivity Disorder, and Other Psychoactive Substance Abuse. R6 is currently R6's own person. R6's 5-day Minimum Data Set (MD'S) dated 5/26/23 documents R6's Brief Interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-19 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the Facility did not ensure consistent communication for 1 (R97) of 1 Residents who receive dialysis services. R97's dialysis/observation communication forms were either missing or incomplete. Findings include: The Dialysis policy implemented 3/1/19 under Policy Explanation and Compliance Guidelines documents 2. The care plan will reflect the coordination between the facility and dialysis provider and will identify nursing home and dialysis responsibilities. 4. Nursing staff will provide a report to the dialysis provider regarding the resident's condition and treatment provisions each dialysis treatment day, and as needed. R97 was admitted to the facility on [DATE]. Diagnoses includes end stage renal disease and dependence on renal dialysis. The physician orders dated 6/2/23 documents Dialysis Monday, Wednesday, Friday at [Dialysis Name]. The physician orders dated 6/3/23 documents Monitor left arm AV (arteriovenous) fistula for + (positive) bruit and thrill q (every) shift…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-19 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure 2 (R6 and R38) of 2 residents reviewed for side rails had assessments for the need to use side rails, that consent was obtained for their use and that alternatives were attempted prior to installation. R6 and R38 were observed to have assist/side rails on their bed without assessments, and/or without care plans, consent, and without alternatives attempted. Findings Include: Surveyor requested a facility policy and procedure for re-positioning mobility bars. Surveyor notes the facility refers to re-positioning mobility bars as 'bed canes'. Surveyor reviewed the provided facility 'Proper Use of Bed Rails' policy and procedure dated 10/1/22 and notes the following applicable: .It is the policy of this facility to utilize a person-centered approach when determining the use of bed rails. Appropriate alternative approaches are attempted prior to installing or using bed rails. If bed rails are used, the facility ensures correct installation,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-19 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure R299 received pharmaceutical services (accurate acquiring, dispensing and administering of all drugs and biologicals) to meet the needs of each resident. Surveyor observed Pepto Bismal and fiber powder, on R299's bedside table and a non prescription sleep aide was located in R299's drawer. R299 did not have a physician's order for the Pepto Bismal, fiber power, and non-prescription sleep aide. R299 was assessed to not be able to safely self-administer medication. The Facility was not aware R299 was self-administering Pepto Bismal, fiber powder and non-prescription sleep aide until the Surveyor alerted the Facility of the concern. Findings Include: Surveyor reviewed the facility's Storage of Medications policy and procedure dated 3/17 and notes the following: . Medications and biologicals are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier. The medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-19 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure 1 (R15) of 5 residents reviewed for unnecessary medications had adequate behavior monitoring on a consistent basis while receiving psychotropic medications. *R15 was receiving Seroquel for Dementia with Delirium; there is no indication facility staff were monitoring individual behaviors for R15 including symptoms of delirium. Findings include: R15 was admitted to the facility on [DATE]. R15 has a diagnoses of Unspecified Dementia without behavioral disturbance and cognitive communication deficit. A physician's order was initiated indicating: Seroquel Oral Tablet 25 MG (Quetiapine Fumarate): Give 1 tablet by mouth at bedtime for Dementia With Delirium. On 6/15/23, Surveyor reviewed R15's comprehensive care plan. R15's care plan initiated 5/30/23 indicates: Potential for drug related complications associated with use of psychotropic medications related to: Anti-Anxiety medication, Anti-psychotic medication. Care plan interventions…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$184,477 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $14,950 — penalty dated 2025-03-19
  • $169,527 — penalty dated 2024-07-18
  • Medicare payment denial — starting 2024-08-17 for 13 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to BEDROCK HEALTHCARE — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.4-0.4 vs chain
Health inspection 1 of 51.3-0.3 vs chain
Staffing 1 of 52.1-1.1 vs chain
Quality measures 2 of 52.7-0.7 vs chain
The other 8 homes this chain runs (chain average 1.4★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BEDROCK HCS AT GREENDALE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 10/01/2019
BEDROCK HC WI LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2019
CHOPP, LYNNIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2019
CHOPP, MARTINIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2019
CHOPP, PNINAIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2019
CHOPP, RACHELIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2019
CHOPP, SARAHIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2019
CHOPP, SOLOMONIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2019
PRAGER, AVROHOMIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2019
PRAGER, SHULAMITIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2019
NICHOLS, KENNETHIndividualCONTRACTED MANAGING EMPLOYEE; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 10/01/2019
OPAL HEALTHCARE NJ LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 10/01/2019
OPAL HEALTHCARE WI LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 10/01/2019

CMS files one row per role, so the 15 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.8M
Net patient revenuemost recent cost report
-14.5%
Operating marginrevenue minus expenses
$591K
Related-party expense4% of expenses
Who pays — share of resident-days
Medicaid 13%Medicare 28%Other / private 59%

This home reported $591K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$573per resident / day
operating cost
$17,430per month
≈ monthly operating cost
$501per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.

Typical monthly cost in Wisconsin
$10,646/mo
Nursing home (semi-private)
$12,319/mo
Nursing home (private)
$6,540/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525549. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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