Meadowbrook at Oconto Falls
100 E Highland Dr, Oconto Falls, WI 54154 · For profit - Corporation · 99 certified beds · (920) 848-3272 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- lower-than-typical staff turnover (35% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $43,234 in federal fines (most recent 2024-12-16)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.1% | 16.1% | 15.4% | better |
| Long-stay residents who lose too much weight | 8.5% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 3.7% | 2.1% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 2.6% | 2.7% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 2.2% | 5.7% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 0.0% | 3.3% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents whose ability to walk worsened | 16.1% | 18.4% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 22.2% | 16.9% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.0% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 11.3% | 5.0% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 15.6% | 24.6% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 13.2% | 15.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.9% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 98.3% | 82.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 24.9% | 23.1% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 26.3% | 15.5% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.90 | 1.66 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 2.83 | 2.29 | 1.80 | worse |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: not reported. This home filed no therapist hours at all in its payroll data for this quarter. That is a gap in what it reported, and we do not read it as an absence of therapy — the homes that file nothing here include ones that discharged hundreds of Medicare rehab patients in the very same period, who plainly received therapy from someone. Because we cannot tell a home that under-reports from one that genuinely provides little, this home is left out of the comparison above rather than scored at zero. Ask it directly how many therapist hours a rehab resident gets, and on which days.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.8%CMS range 6.1–15.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.92 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 99 beds and averages 61.4 residents a day — about 62% occupied, or roughly 38 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.62 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.59 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.13 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.24 hrs/resident/day on weekends vs 3.77 on weekdays — 14% thinner on weekends. RN hours go from 0.69 to 0.32 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 35% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
39 citations, most serious first. The 12 most serious are shown; the remaining 27 are one tap away and print in full.
- Immediate jeopardy · J2024-12-16 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff, resident, resident representative interview, and record review, the facility did not ensure the resident environment remained free of abuse for 1 resident (R) (R2) of 10 sampled residents. R9 had a history of sexually inappropriate behavior toward residents and staff. R2 had a history of wandering in and out of residents' rooms unsupervised. On 10/23/24, R10 reported to R2's Guardian (GDN-O) that R9 had groped R2's breast in the dining room. GDN-O reported the allegation to Nursing Home Administrator (NHA)-A. R2 was not assessed for injury and there were no interventions put in place to supervise R9 and R2. The facility's failure to supervise a resident with a history of sexually inappropriate behavior and a vulnerable resident who wandered in the facility unsupervised created a finding of immediate jeopardy that began on 10/23/24. NHA-A was notified of the immediate jeopardy on 12/6/24 at 11:00 AM. The immediate jeopardy was removed on 12/6/24, however, the deficient practice…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-05-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure the provision of a safe environment that was free of accident hazards for 1 resident (R) (R1) of 5 sampled residents. On 5/17/24, R1 reported to staff that R1 fell out of a Hoyer lift when Certified Nursing Assistant (CNA)-C transferred R1 alone. On 5/18/24, R1 went to the hospital and was diagnosed with a left hip fracture. In addition, staff did not adequately assess R1 following R1's reported fall and had increased pain which delayed R1's diagnosis. Findings include: The facility's Change of Condition policy, with a revision date of October 2020, indicates: To ensure prompt notification of the resident, the attending physician, and durable power of attorney/responsible party of changes in the resident's physical, psychosocial and/or mental condition and/or status .Specific information that requires prompt notification includes, but is not limited to: .l. A significant change in the resident's physical/psychosocial/mental condition; m. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure the resident environment remained as free of accident hazards as possible for 2 residents (R) (R1 and R2) of 3 sampled residents. R1 was on a facility-provided list of resident who smoke, vape, or use nicotine. R1's safe smoking evaluation and care plan indicated vaping materials should be stored at the nurses' station. R1 kept vaping materials in R1's room and vaped inside the facility. R2 was on a facility-provided list of residents who smoke, vape, or use nicotine. R2's care plan indicated smoking materials should be stored at the nurses' station. R2's smoking materials were observed in R2's room. Findings include: The facility's Safe Smoking/Tobacco Use Policy, revised 1/2026, indicates: Smoking is not permitted in the facility or where oxygen is in use .3. A resident who smokes, uses smokeless tobacco, or uses an e-cigarette is evaluated to determine whether the resident is safe or unsafe to use tobacco…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-29 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and record review, the facility did not ensure drugs and biologicals were stored in accordance with the facility's policy. One of three medication carts was observed unlocked and unattended during medication pass. This practice had the potential to affect more than 4 of the * residents residing in the facility. The 300 wing medication cart was unlocked and unattended during medication administration on 5/28/25. Findings include: The facility's Medication Storage policy, revised 1/2023, indicates: .c. During a medication pass, medications must be under the direct observation of the person administering medications or locked in the medication storage area/cart. On 5/28/25 at 9:07 AM, Surveyor observed Licensed Practical Nurse (LPN)-L administer medication to residents. During the observation, LPN-L returned to the medication cart to retrieve a medication for a resident and left the medication cart unlocked and unattended in the hallway after entering the resident's room. The medication cart was left unlocked and unattended for 20 minutes. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-29 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to help prevent the development and transmission of communicable disease and infection for 4 residents (R) (R1, R35, R30, and R15) of 6 residents observed during medication administration and the provision of cares. R1 was on enhanced barrier precautions (EBP). Staff did not wear a gown and gloves at all times during a pressure wound dressing change or urostomy and colostomy care. Staff did not complete proper hand hygiene before or after preparing medication and prior to administering medication to R35, R30, and R15. Findings include: The facility's Handwashing/Hand Hygiene policy, dated August 2014, indicates: This facility considers hand hygiene the primary means to prevent the spread of infections .7. Use an alcohol-based hand rub containing at least 62% alcohol; or, alternatively, soap (antimicrobial or non-antimicrobial) and water for the following situations: .c.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, and record review, the facility did not provide the necessary care and services to prevent pressure injuries from developing and/or promote healing for 1 resident (R) (R24) of 3 sampled residents. R24's wound care order was changed following a wound clinic appointment on 5/19/25. The facility did not implement the new order or order the needed supplies in a timely manner. In addition, the facility did not notify R24's physician or obtain an alternate order until the supplies could be obtained. Findings include: The facility's undated Skin Management policy indicates: Residents receive care to aid in the prevention or worsening of wounds and/or pressure ulcers. Individuals at risk for skin compromise are identified, assessed, and provided treatment to promote healing, prevent infection, and prevent new ulcers from developing. Ongoing monitoring and evaluation are provided for optimal resident outcomes. From 5/27/25 to 5/29/25, Surveyor reviewed R24's medical record. R24 was admitted to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure adequate assistance to prevent accidents was provided for 1 resident (R) (R43) of 3 sampled residents. R43 was observed without care planned fall prevention interventions on multiple occasions from 5/27/25 to 5/29/25. Findings include: The facility's Fall Reduction Policy, dated October 2020, states residents will be assessed for risk of falling and risk management should monitor to ensure the facility's policies and protocols are followed, including implementation and effectiveness of interventions. On 5/27/25, Surveyor reviewed R43's medical record. R43 was admitted to the facility on [DATE] and had diagnoses including hemiplegia (weakness on one side of the body) and hemiparesis (paralysis on one side of the body) on the left side, dysphagia (difficulty swallowing), type 2 diabetes, anxiety, and depression. R43's most recent Minimum Data Set (MDS) assessment, dated 3/21/25, had a Brief Interview for Mental Status (BIMS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-29 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure the necessary care and treatment to prevent weight loss and dehydration was provided for 2 residents (R) (R40 and R51) of 5 sampled residents. R40 had significant weight loss. Weekly weights were not implemented per Registered Dietician (RD)-G's recommendation and a nutrition care plan was not implemented timely. R40's quarterly evaluation for nutrition, dated 4/2/25, contained a weight from 1/6/25 and did not indicate a current weight was requested at the quarterly review. In addition, R40's family's request to evaluate R40's stomach issues was not completed timely. R51 had severe weight loss without appropriate follow-up. In addition, R51 had an order for weekly weights which was not implemented or completed. Findings include: The facility's Weight Management policy, revised November 2021, indicates: Residents' nutritional status will be monitored on a regular basis to aid in the maintenance of acceptable parameters, such as body weight…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-29 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not develop a culturally competent, trauma-informed care plan for 1 resident (R) (R33) of 2 sampled residents with an identified trauma history and intermittent issues with coping and functioning related to surviving trauma. R33 was a trauma survivor. The facility did not develop a trauma-informed plan of care to address R33's firework-related trauma. On 5/24/25, there was a fireworks show near the facility. Findings include: Substance Abuse and Mental Health Services Administration (SAMHSA, 2014) (https://www.ncbi.nlm.nih.gov/books/NBK207191/) indicates: The impact of trauma can be subtle, insidious, or outright destructive. How an event affects an individual depends on many factors, including characteristics of the individual, the type and characteristics of the event(s), developmental processes, the meaning of the trauma, and sociocultural factors. SAMHSA indicates trauma causes immediate and delayed emotional, behavioral, physical, cognitive, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-16 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and resident interview and record review, the facility did not acknowledge nor make a prompt effort to resolve grievances for 5 residents (R) (R3, R4, R6, R7, and R8) of 10 sampled residents. R3 filed a grievance regarding R2 wandering into R3's room unsupervised. The facility did not implement interventions to prevent R2 from wandering into R3's room. R3 indicated R2 continued to wander into R3's room and the grievance was not resolved. R4, R6, R7, and R8 verbally notified staff that R2 repeatedly wandered into their rooms and was not welcome in their rooms. The facility did not document R4, R6, R7, and R8's concerns as grievances and did not implement interventions to prevent R2 from wandering into their rooms. Findings include: The facility's Company Concerns Policy, dated 10/2020, indicates: Concerns may be filed orally or in writing and may be anonymous if so desired .1. At the time a concern is noted, (either verbal or written) the resident and his/her representative may speak to any member…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-16 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff, resident, and resident representative interview and record review, the facility did not report an allegation of abuse to the State Agency (SA) for 1 resident (R) (R2) of 10 sampled residents. R10 and R2's Guardian (GDN-O) reported an allegation of sexual abuse that occurred on 10/23/24. The facility did not report the allegation to the SA. Findings include: The facility's Abuse Prevention Program policy indicates: .IV. Internal Reporting Requirements and Identification of Allegations .Any allegation of abuse or any incident that results in serious bodily injury will be reported to the required regulatory agencies immediately, but not more than two hours after the allegation of abuse. Any incident that does not involve abuse and does not result in serious bodily injury shall be reported within 24 hours .VII. External Reporting: .When an allegation of abuse .has been made, the Administrator, or designee, shall complete and submit a Division of Quality Assurance (DQA) form F-62617 notifying DQA that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-16 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff, resident, resident representative interview and record review, the facility did not report an allegation of sexual abuse to the State Agency (SA) for 1 resident (R) (R2) of 10 sampled residents. R10 and R2's Guardian (GDN-O) reported an allegation of sexual abuse that occurred on 10/23/24. The facility did not thoroughly investigate the allegation of abuse. Findings include: The facility's Abuse Prevention Program policy indicates: .VI. Internal Investigation: 1. All incidents will be documented, whether or not abuse, neglect, exploitation, mistreatment, or misappropriation of resident property occurred, was alleged, or suspected. 2. Any incident or allegation involving abuse .will result in an investigation .If an allegation of physical sexual contact without penetration is involved: Do a full body exam. Check range of motion. Consult with a physician as to the need for further diagnostic examination or X-rays .The facility shall immediately contact local law enforcement authorities (e.g.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 27 citations
- Potential for harm · Dcited before2024-12-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure appropriate supervision was in place for 1 resident (R) (R2) of 3 residents who wandered and was physically and verbally aggressive. R2 wandered throughout the facility and was physically and verbally aggressive. The facility did not appropriately supervise R2 to protect R2 and other residents. In addition, the facility did not revise R2's plan of care to include behavioral and monitoring interventions. Findings include: The facility's Dementia Care policy, dated March 2020, indicates: Residents with dementia-related diagnoses will have individualized care plans developed by the Interdisciplinary Team which provide person-centered care that is supportive, promotes comfort, recognizes individual needs/preferences, and includes past life experiences and preferences when possible .The facility's behavior committee will monitor residents for new and worsening behaviors and will implement individualized care approaches…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-14 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and resident interview and record review, the facility did not ensure care plans were updated for 4 residents (R) (R3, R4, R5, and R2) of 7 sampled residents. R3's care plan was not updated to indicate R3 frequently called out and did not include interventions to offer R3 when R3 called out. R4's care plan was not updated with interventions to offer R4 when R4 expressed concern about another resident frequently calling out. R5's care plan was not updated with interventions to offer R5 when R5 expressed concern about another resident frequently calling out. R2's care plan was not updated to indicate R2 no longer required 1:1 supervision. Findings include: The facility's Comprehensive Care Plan policy, with a revision date of February 2021, indicates: .5. The care plan is reviewed on an ongoing basis and revised as indicated by the resident's needs, wishes, or a change in condition. At a minimum, the care plan is updated with each comprehensive and quarterly assessment in accordance with Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-14 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and resident interview and record review, the facility did not thoroughly investigate and resolve grievances for 2 residents (R) (R4 and R5) of 7 sampled residents. R4 and R5 expressed concerns to staff that R3 frequently called out. Grievance forms were not completed and the grievances were not thoroughly investigated or resolved. Findings include: The facility's Company Concerns Policy, with a revision date of October 2020, indicates: Concerns may be filed orally or in writing and may be anonymous if so desired. 1. At the time a concern is noted (either verbal or written), the resident or his/her representative may speak to any staff member and report the nature of the grievance or submit a written concern form. 2. The staff member will, at the time of the concern, attempt to resolve the issue or direct the resident/representative to the appropriate department head or staff member for further action and/or notify the Concern Officer. 3. Upon notification of a resident concern, information…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-05-21 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and record review, the facility did not ensure a Registered Nurse (RN) was on duty at least 8 consecutive hours per day 7 days per week. This practice had the potential to affect all 51 residents residing in the facility. The facility did not have an RN on duty from 5/17/24 at 6:05 PM until 5/19/24 at 12:00 PM. Findings include: On 5/21/24, Surveyor reviewed the facility's assessment, revised 5/14/24, that indicated the facility will have an RN on duty at least 8 consecutive hours per day 7 days per week. On 5/21/24, Surveyor reviewed the facility's waivers. The facility did not have a waiver related to staffing or having an RN on duty. On 5/21/24, Surveyor reviewed the facility's schedules and time sheets from 5/17/24 through 5/20/24. Surveyor noted an RN was on duty until 6:05 PM on 5/17/24, but another RN did not punch in until 6:00 PM on 5/20/24. On 5/21/24 at 9:40 AM, Surveyor interviewed Director of Nursing (DON)-B regarding staffing for the weekend of 5/17/24 through 5/19/24. DON-B verified the RN who was scheduled that weekend did not come in. DON-B…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-04-30 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to provide a safe and sanitary environment to prevent the transmission of communicable disease and infection. The facility did not maintain an infection tracking and surveillance log which had the potential to affect all 50 residents residing in the facility. In addition, staff did not perform appropriate hand hygiene or sanitize equipment during the provision of cares for 2 residents (R) (R30 and R4) of 2 residents and did not don appropriate personal protective equipment (PPE) for 1 (R2) of 2 residents on transmission-based precautions. The facility did not consistently maintain infection surveillance logs designed to assist with the detection of disease transmission patterns. During an observation on 4/28/24, Laundry Aide (LA)-L entered R2's room and did not don the appropriate PPE. During an observation on 4/29/24, Licensed Practical Nurse (LPN)-J did not perform…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-04-30 · tag F0552 — patternEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. R1 was admitted to the facility on [DATE] and had diagnoses including quadriplegia, anxiety, depression, and insomnia. R1's MDS assessment, dated 4/3/24, stated R1 had a BIMS score of 15 out of 15 which indicated R1 had intact cognition. Between 4/28/24 and 4/30/24, Surveyor reviewed R1's medical record and noted R1 was prescribed the following medications with a black box warning: lorazepam 1 milligram (mg) every 12 hours for anxiety; escitalopram 5 mg for depression; duloxetine 90 mg for depression; Ambien 10 mg for insomnia; and Benadryl for anxiety. Surveyor reviewed R1's Informed Consent for Mediation documents for the above medications. Surveyor noted the consents for the medication were signed by R1 on 4/24/24, but pages one, two, and three were not initialed and dated by R1. On 4/30/24 at 1:29 PM, Surveyor interviewed DON-B who verified R1's Informed Consent for Medication documents were not completed as required. Based on staff interview and record review, the facility did not ensure 4 residents (R)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-04-30 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure vaccinations were reviewed, offered, and administered for 4 residents (R) (R17, R18, R20, and R23) of 5 residents reviewed for vaccines. The facility did not review R17's vaccination history or offer R17 the PCV20 (Prevnar 20®) vaccine. The facility did not review R18's vaccination history or offer R18 the Prevnar 20® vaccine. The facility did not review R20's vaccination history or offer R20 the Prevnar 20® vaccine. The facility did not review R23's vaccination history or offer R23 the Prevnar 20® vaccine. Findings include: Abbreviations (www.cdc.gov): PCV13: 13-valent pneumococcal conjugate vaccine (Prevnar13®) PCV20: 20-valent pneumococcal conjugate vaccine (Prevnar 20®) PPSV23: 23-valent pneumococcal polysaccharide vaccine (Pneumovax23®) The most recent Centers for Disease Control and Prevention (CDC) recommendations for pneumococcal vaccinations indicate: For adults 65 years or older who have only received PPSV23, the CDC recommends:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-04-30 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff and resident interview, the facility did not ensure mechanical lift equipment used to transfer residents was maintained in a safe operating condition. This had the potential to affect 17 residents who were transferred via lift. The facility's mechanical lift equipment showed signs of wear and tear. Residents and staff expressed concerns with the condition of the equipment and the length of time it took to transfer residents. In addition, the emergency pull was broken on one of the lifts. Findings include: The facility's Sling Safety Inspection and Care policy, dated April 2020, contains a Lift Inspection Checklist that indicates the following are to be inspected monthly: 1) [NAME] base; 2) Shifter handle; 3) Mast; 4) Boom; 5) Swivel bar; 6) Electric actuator assembly; 7) Emergency release. The checklist also indicates moving parts on the lifts are to be lubricated every 6 months. The manufacturer's recommendations for Invacare Reliant Lifts RPL450-1 and RPL600-1 state regular…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-30 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not provide the necessary care and services to prevent the development of or promote healing for 1 resident (R) (R4) of 3 residents reviewed for pressure injuries. R4 had a pressure injury on the left heel. During observations on 4/28/24 and 4/29/24, R4 was not wearing a left heel boot as ordered. Certified Nursing Assistant (CNA) staff was not aware R4 should wear a heel boot when out of bed and R4's care plan was not updated to reflect the intervention. Findings include: The facility's Skin Management policy, with a revision date of July 2020, indicates: 5. A care plan is developed upon admission, and reviewed upon readmission .and interventions implemented to promote healing and prevent further breakdown. The care plan should address, but is not limited to the following: .C. Preventive devices . R4 was admitted to the facility on [DATE] with diagnoses including multiple sclerosis, osteoarthritis, and history of falling. R4's Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-30 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not provide appropriate care and services to prevent urinary tract infections (UTIs) for 2 residents (R) (R20 and R18) of 2 residents with indwelling catheters. R20 and R18's uncovered catheter drainage bags were observed in contact with the floor. Findings include: On 4/29/24 at 10:49 AM, Surveyor reviewed the facility's policy and procedure for catheter care and Relias training provided annually to nursing staff. The facility's undated Catheter Policy indicates: It is the policy of this facility to ensure that residents with indwelling catheters receive appropriate catheter care and maintain their dignity and privacy when indwelling catheters are in use .2. Privacy bags will be available and catheter drainage bags will be covered at all times while in use . The facility's Catheter Policy did not address positioning/placement of tubing or drainage bags. The facility's Care of a Urinary Catheter Relias training indicates: .Many of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-30 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure 3 residents (R) (R7, R12 and R2) of 3 residents with respiratory needs were provided with the necessary care and treatment. R7 used oxygen therapy. R7 did not have a physician's order for oxygen therapy. In addition, R7's plan of care did not address the use oxygen therapy. R12 and R2 were on droplet and contact precautions. R12 and R2's medical records did not contain consistent monitoring or assessments. Findings include: The facility's Liquid Oxygen Use policy, dated October 2020, states that residents should be provided oxygen therapy whenever possible for the purpose of ensuring maximum mobility in alignment with safety regulations .It is the responsibility of the nurse to provide emergency oxygen administration when necessary and to contact the physician as soon as possible to obtain a physician's order .Oxygen tubing including nasal cannula tubing should be changed weekly or more frequently if necessary .Residents who…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-30 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure they had a signed and dated contract that contained the correct name of the dialysis center for 1 resident (R) (R46) of 1 resident who received dialysis services. R46 received treatment at a dialysis center three times weekly. The facility did not have an accurate signed and dated contract with the dialysis center to ensure agreed upon communication and services were in place to provide the necessary care and treatment. Findings include: The facility's Hemodialysis policy, dated March 2023, indicates it is the policy of the facility to ensure each resident receives care and services for hemodialysis .As appropriate, the administrator, nursing director, medical director, and pharmacist, and the quality assurance committee should review the facility's dialysis care and services on an ongoing basis, including communication, training, supervision, and care coordination between the facility and the dialysis facility .Whether policies and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-30 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure timely administration of all drugs and biologicals for 1 resident (R) (R30) of 23 sampled residents. R30 was prescribed Fiasp (a short-acting insulin used to treat high blood sugar) with dosing based on blood sugar levels. On 4/29/24, R30 did not receive R30's morning dose of Fiasp timely following a blood sugar check. Findings include: On 4/28/24, Surveyor reviewed R30's medical record. R30 was admitted to the facility on [DATE] with diagnoses including diabetes mellitus. R30's Minimum Data Set (MDS) assessment, dated 2/25/24, stated R30's Brief Interview for Mental Status (BIMS) score was 15 out of 15 which indicated R30 had intact cognition. R30's medical record indicated R30 was responsible for R30's healthcare decisions. R30's medical record contained the following physician orders: ~Fiasp (insulin) 100 unit/ml (units per milliliter) Inject 18 units subcutaneously (under the skin) three times daily . Give with sliding scale ~ Fiasp 100…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-30 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure monitoring for adverse reactions or the effectiveness of psychotropic medication was initiated for 1 resident (R) (R48) of 5 residents reviewed for unnecessary medications. R48 was prescribed mirtazapine (an antidepressant medication). R48's plan of care did not contain interventions for staff to monitor R48 for adverse reactions or the effectiveness of mirtazapine. Findings include: On 4/28/24, Surveyor reviewed R48's medical record. R48 was admitted to the facility on [DATE] with diagnoses including multiple fractures and internal injuries following a motor vehicle accident. R48's Minimum Data Set (MDS) assessment, dated 4/10/24, stated R48 had a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R48 had intact cognition. R48's medical record indicated R48 was responsible for R48's healthcare decisions. R48's care plan indicated R48 was feeling bad about R48's current medical issues. R48's medical record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-30 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure it was free of a medication error rate of 5% or greater. During medication administration observations, 5 errors occurred during 25 opportunities which resulted in a 20% medication error rate that affected 3 residents (R) (R2, R23, and R30) of 3 residents observed during medication pass. On 4/29/24, R2 was administered an incorrect dose of Miralax (used to treat/prevent constipation). On 4/29/24, R23 was administered the wrong medication for vitamin B-complex with folic acid (used as a supplement), was administered the wrong dose of vitamin B-12 (used as a supplement), and was administered the wrong medication for a multivitamin (used as a supplement). On 4/29/24, Surveyor intervened before staff administered an incorrect dose of Fiasp (a fast-acting insulin used to treat high blood sugar). Findings include: The facility's Medication Administration policy, with a revision date of January 2023, indicates: Resident medications…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-02 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and record review, the facility did not implement their abuse policy and complete timely background checks for 5 of 8 staff reviewed. Maintenance Staff (MS)-C had a conviction that required the facility to obtain further information prior to employment. The facility did not obtain further information regarding the conviction. Activity Aid (AA)-F, Social Worker (SW)-G, and Certified Nursing Assistant (CNA)-H did not have a background check completed within the past 4 years. CNA-E did not have a new background check completed after a more than 30 day lapse in employment with the facility. Findings include: The facility's undated Abuse Prevention Program Facility Procedures Training Program and Staff Materials policy indicated: Procedures: 1. Pre-Employment Screening of Potential Employees. Prior to a new employee starting a work schedule, this facility will: Obtain a Wisconsin Criminal History Record from the Wisconsin Department of Justice, Division of Law Enforcement Services for the individual being hired; and Obtain a Caregiver Background Check from the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-03-16 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interview, and record review, the facility did not meet state minimum staffing requirements, did not address resident council complaints and resident grievances regarding insufficient staffing, and did not ensure sufficient nursing staff to answer residents' call lights and provide care in a timely manner. This had the potential to affect all residents residing in the facility. Staffing levels were below the state minimum staffing requirement of 2.5 skilled nursing staff hours per Resident (R) per day on three (2/23/23, 2/25/23, and 3/4/23) of fourteen days reviewed. Staff did not answer call lights and meet needs for residents R27, R30, R20, R56, R51, and R54 in a timely manner. R20 had 3 documented showers between 1/11/23 and 3/15/23. R50 was not checked and changed and remained in a soiled brief from approximately 5:00 PM until 10:06 PM. The facility did not address resident council complaints of insufficient staffing documented as a concern in monthly meeting minutes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-03-16 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
2. During record review on resident council meeting notes, Surveyor noted insufficient staffing documented as a concern on monthly meeting minutes for November 2022, December 2022, and January 2023. On 3/14/23 at 2:01 PM, R15, R17, R22, R29, R30, R43 and R44 participated in a group interview with Surveyors and all expressed concerns with staffing levels. R22, who was the resident council president, and R44, who attended resident council meetings regularly, stated staffing concerns were repeatedly brought up at resident council meetings, but were not addressed by the facility. In addition, most residents denied knowledge of the facility's grievance officer. When Surveyor inquired about communication with staff following concerns, R30 stated, We tell the aides and that's as far as it goes. R30 stated there is no follow-up by the facility after concerns are communicated to staff. R15 stated, The buck is passed on. Based on resident and staff interview and record review, the facility did not promptly resolve grievances for 8 Residents (R) (R15, R17, R22, R27, R29, R30, R43 and R44) of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-03-16 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and record review, the facility did not ensure staff performed proper hand hygiene for 4 Residents (R) (R48, R19, R268 and R51) of 8 residents observed during medication administration. On 3/15/23, Licensed Practical Nurse (LPN)-M did not consistently perform appropriate hand hygiene when obtaining R48's blood sugar level. On 3/15/23, LPN-M did not consistently perform appropriate hand hygiene when obtaining R19's blood sugar level and administering R19's insulin injection. On 3/16/23, LPN-S did not consistently perform appropriate hand hygiene following administration of R268's insulin injection. On 3/16/23, LPN-S did not consistently perform appropriate hand hygiene prior to, during and after preparation of R51's oral medication. Findings include: 1. On 3/15/23, Surveyor reviewed R48's medical record. R48 was admitted to the facility on [DATE] with diagnoses to include diabetes mellitus (a disease in which blood sugar levels are too high). On 3/15/23 at 11:41 AM, Surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-16 · tag F0551 — isolatedGive the resident's representative the ability to exercise the resident's rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure 1 resident (R) (R19) of 1 sampled resident with a guardian was provided services following State Statute Chapter 55.03(4) which requires a court-ordered protective placement for any resident admitted to a nursing home who has a legal guardian and whose nursing home stay exceeds ninety days. Protective placement is reviewed annually (State Statute Chapter 55.18) to determine if placement continues to be least restrictive and in the best interest of the resident. R19 was admitted to the facility on [DATE] and had a legal guardian. The most current protective placement (temporary or permanent) court documentation contained in R19's medical record was dated 6/9/21. The facility did not ensure R19's protective placement was reviewed annually. Findings include: On 3/15/23, Surveyor reviewed R19's medical record. R19 was admitted to the facility on [DATE] with diagnoses to include aphasia (a disorder that affects how one communicates) following a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-16 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure PASRR (Pre-admission Screen and Resident Review) requirements were met for 3 Residents (R) (R58, R167 and R3) of 16 sampled residents. R58 did not have a PASRR Level 2 Screen completed after R58's 30 day exemption expired. R167's Level 1 PASRR Screen was completed late. R3's Level 1 PASRR Screen was completed late. Findings include: The Department of Health Services Preadmission Screen and Resident Review (PASRR) Level 1 Screen (F-22191) document, revised in [DATE], contains the following information: .Federal law requires that all persons requesting admission to a nursing facility must be screened to determine the presence of a major mental illness and/or a developmental disability .All persons seeking admission to a nursing facility must receive a Level 1 Screen prior to admission .Section B. Short Term Exemptions: If, during the short-term stay, it is established that the person will be staying for a longer period of time than permitted…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-16 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. R56 was admitted to the facility on [DATE] with diagnoses to include dependence on supplemental oxygen, chronic obstructive pulmonary disease (COPD), shortness of breath, major depressive disorder and had a recent bout of influenza A and pneumonia. R56's MDS assessment, dated 1/8/23, contained a BIMS score of 15 out of 15 which indicated R56 had intact cognition. On 3/13/23 at 6:32 PM, Surveyor interviewed R56 and noted R56 had difficulty speaking. Surveyor noted R56 became tired easily, was breathy and used partial words. Surveyor then asked R56 yes or no questions and R56 shook a fisted hand yes or no to answer the questions. R56 shook yes when asked if R56 could hear and understand the questions. R56 shook yes when asked if R56 had a difficult time getting words out. R56 did not indicate any distress at the time. Between 3/14/23 and 3/16/23, Surveyor reviewed R56's medical record and noted the following: ~On 1/2/23, R56 went to the emergency room (ER) and was diagnosed with influenza A. ~On 3/2/23, R56 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-16 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interview and record review, the facility did not ensure 1 Resident (R) (R20) of 16 residents received weekly showers as scheduled. R20 did not receive weekly showers as scheduled. In addition, R20s bed linens were not changed regularly. Findings include: R20 was admitted to the facility on [DATE] with diagnoses to include multiple sclerosis (MS), major depressive disorder, anxiety disorder, weakness and chronic pain. R20's Minimum Data Set (MDS) assessment, dated 1/7/23, contained a Brief Interview for Mental Status (BIMS) score of 13 out of 15 which indicated R20 had intact cognition. R20 had a self-care performance deficit care plan related to MS which indicated R20 required assistance of one staff for bathing and preferred a shower. On 3/13/23 at 6:55 PM, Surveyor interviewed R20 who stated R20 only received three showers since admission, but was supposed to receive showers weekly. R20 stated staff provided bed baths; however, R20 wanted a weekly shower. R20 also stated R20s…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-16 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interview and record review, the facility did not ensure treatment and care in accordance with professional standards of practice for 2 Residents (R) (R19 and R48) of 3 residents reviewed for insulin administration. On 3/15/23, R19 was administered a short-acting insulin dose based on a blood sugar level taken over an hour prior to the administration. In addition, on 3/16/23, the facility did not follow their policy in response to R19's hypoglycemia (low blood sugar) incident. From 3/1/23 through the breakfast dose on 3/16/23, ten of forty six insulin doses administered to R48 were incorrect based on R48's physician order. Findings include: The facility's Diabetic Management policy, dated May 2020, contained the following information: Diabetic Management involves both preventative measures and treatment of complications .Blood glucose (sugar) measurements are taken per the physician order. Results outside of ordered parameters are communicated to the physician…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-16 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and record review, the facility did not provide proper assistance in maintaining hearing ability for 1 Resident (R) (R55) of 16 residents reviewed. R55 had hearing aids that R55 did not wear. Staff documented R55's hearing aids were put in and taken out daily. In addition, R55's communication care plan was not updated and did not include approaches for successful communication with R55 when R55 did not wear hearing aids. Findings include: R55 was admitted to the facility on [DATE] with diagnoses including dementia without behavioral disturbance and bilateral hearing loss. R55's Minimum Data Set (MDS) assessment, dated 2/24/23, contained a Brief Interview for Mental Status (BIMS) score of 3 out of 15 which indicated R55 had severe cognitive impairment. R55 was admitted to the facility with both right and left hearing aids. R55 had a care plan, initiated 11/17/22, that indicated R55 had the potential for a communication problem related to dementia with approaches that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-03-16 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure accurate and safe administration of medication for 1 Resident (R) (R68) of 17 sampled and supplemental sampled residents. On or about 11/29/22, R68 reportedly self-administered a dose of ondansetron (an antiemetic medication used to prevent nausea and vomiting) which was left at R68's bedside. R68 was assessed as not safe to self-administer medication. Findings include: The facility's Medication Error policy, dated February 2022, contained the following information: All medication errors and drug reactions will be reported immediately to the Director of Nursing, the attending physician and will be documented according to established procedures .Medication error is defined as the preparation or administration of a medication or biological that is not in accordance with the Prescriber's order .and/or accepted professional standards for medication or biological administration. A detailed account of the error will be recorded in the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-03-16 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure it was free of a medication error rate of 5% or greater. During medication administration observations, 2 errors occurred during 38 opportunities which resulted in a 5.26% medication error rate affecting 2 Residents (R) (R19 and R48) of 8 residents observed during medication pass. On 3/15/23, R19 was given a short-acting insulin dose based on a blood sugar taken over an hour prior which was not in accordance with acceptable standards of practice. On 3/15/23, R48 was given an insulin dose not in accordance with the math requirements of R48's physician order. Findings include: The facility's Medication Error policy, dated February 2021, contained the following information: . Medication error is defined as the preparation or administration of medications or biological that is not in accordance with the prescriber's orders, manufacturer specifications regarding the preparation and administration of the medication or biological…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$43,234 in federal fines across 1 penalty. 1 Medicare payment denial on record.
- $43,234 — penalty dated 2024-12-16
- Medicare payment denial — starting 2024-06-20 for 18 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to SYNERGY SENIOR CARE — 5 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.0 | ≈ chain avg |
| Health inspection | 2 of 5 | 2.2 | -0.2 vs chain |
| Staffing | 4 of 5 | 3.4 | +0.6 vs chain |
| Quality measures | 3 of 5 | 3.0 | ≈ chain avg |
The other 4 homes this chain runs (chain average 2.0★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| VANDER VELDEN, BARBARA | Individual | CORPORATE DIRECTOR; ADP OF THE SNF | since 12/01/2019 |
| LINDEMANN, MITUL | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 12/01/2019 |
| SYNERGY SENIOR CARE LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/03/2025 |
| BELL, CODY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 10/15/2024 |
| GOEDTEL BIRR, STACEE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/22/2016 |
| PUKSHANSKY, ROSTISLAV | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 12/01/2019 |
| OCONTO FALLS NURSING REALTY LLC | Organization | ADP OF THE SNF | since 06/28/2022 |
| REINHART BOERNER VAN DEUREN S.C. | Organization | ADP OF THE SNF | since 12/01/2019 |
| ROTH & CO, LLP | Organization | ADP OF THE SNF | since 12/01/2019 |
| WIPFLI LLP | Organization | ADP OF THE SNF | since 12/01/2019 |
| MASLOVSKY, BORIS | Individual | ADP OF THE SNF | since 12/01/2019 |
CMS files one row per role, so the 18 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.1M paid to related parties — landlords or management companies under common ownership — equal to about 14% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525449. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-29, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.