Providence Seward Mountain Haven

Location & what’s nearby

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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

Therapy staffing: this home’s payroll records show 0.06 therapist hours per resident per day in 2026Q1 — more than 3% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

Staffing

How full it usually is: this home is certified for 40 beds and averages 38.9 residents a day — about 97% occupied, or roughly 1 bed typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 6.27 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 2.05 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.52 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 5.43 hrs/resident/day on weekends vs 6.62 on weekdays — 18% thinner on weekends. RN hours go from 2.22 to 1.64 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 75% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

20 citations, most serious first. The 10 most serious are shown; the remaining 10 are one tap away and print in full.

• Potential for harm · E2026-02-11 · tag F0552 — pattern
  Ensure that residents are fully informed and understand their health status, care and treatments.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY .Based on record review and interview, the facility failed to ensure residents were informed in advance, by the physician or other practitioner or professional, of the risks and benefits of proposed care, or treatment and treatment alternatives or treatment options and to choose the alternative or option he or she preferred. Specifically, the facility failed to obtain informed consent (a process where a patient or their representative was provided with the necessary information to make an informed decision about the use of medications. This includes understanding the potential benefits, risks, and alternatives associated with the medication, as well as the right to withdraw consent at any time) prior to administering psychotropic medications (medications in the class of either antipsychotics, antianxiety, or antidepressants that would have affected behavior, mood, thoughts, or perception) for 4 residents (#'s 1, 3, 4 and 5), out of 6 sampled residents. This failed practice violated the residents', or resident…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · F2024-09-13 · tag F0585 — failed to handle grievances — widespread
  Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to ensure 1) accurate information regarding the grievance officer was available to the residents and 2) residents could file a grievance anonymously. This failed practice denied all residents and their representatives (for a census of 39) the right to file a grievance while maintaining confidentiality and having the grievance resolved. Findings: Grievance Official Information: Review of the Providence [NAME] Mountain Haven [PSMH] - Resident Handbook 2022/2023, with the admission Coordinator (AC), revealed on page 27 the PSMH Grievance Official (GO) listed was GO #1. The current GO was GO #2, who was the Quality Improvement Coordinator (QIC). During an interview on 9/12/24 at 10:00 AM, the QIC stated he/she was in charge of all the grievances. He/she provided the surveyors with documentation regarding Resident Rights. The QIC stated resident rights were given to residents on admission in a packet and stated he/she did not realize that some…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-09-13 · tag F0550 — failed to protect resident dignity and rights — isolated
  Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to ensure respect and dignity were provided to 1 resident (#11) out of 12 sampled residents. Specifically, the Licensed Nurse (LN) #1 failed to provide privacy during administration of topical medications to the resident. This failed practice denied the resident of his/her right for respect and dignity. Findings: Record review from 9/9-12/24, revealed Resident #11 had diagnoses that included aphasia (a language disorder), unspecified signs and symptoms involving cognitive functions following cerebral infarction (stroke), and chronic pain (persistent discomfort). Review of the Quarterly Assessment Minimum Data Set (MDS - a federally required nursing assessment), dated 8/1/24, revealed in Section C - Cognitive Patterns, the response for brief interview for mental status was No (resident is rarely/never understood). Review of the Care Plan, dated 8/6/24, revealed Resident #11's needs and preferences . I have [a] problem communicating, being…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-09-13 · tag F0625 — isolated
  Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on record review and interview, the facility failed to provide written notice of bed-hold policy upon an emergent transfer to the hospital of 1 resident (#38), out of 12 sampled residents. This failed practice denied the resident of the facility's bed-hold policy, placing the resident at risk for losing his/her bed at the facility due to an extended stay at the hospital. Findings: Record review from 9/9-13/24, revealed Resident #38 was admitted at the facility with a diagnosis of panlobular emphysema (respiratory disorder characterized by problems with fully exhaling air). Review of Nursing notes, on 9/9/24 at 9:28 PM, a nurse received an order to send Resident #38 to the emergency room (ER) for evaluation. On the same date, Resident #38's Durable Power of Attorney (DPOA) was informed of the resident being sent to ER . Review of facility's LTC Bed Hold Policy, last revised date 5/2022, revealed: . 4. Notice of Bed-Hold Guidelines for Transfers: a. Before a non-emergency transfer to a hospital or therapeutic leave, the facility will inform the resident and a family member or…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-09-13 · tag F0761 — failed to label and store drugs safely — isolated
  Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to ensure drugs and medical supplies were labeled and stored in accordance with acceptable professional principles for 19 residents (#s 1, 3, 4, 5, 10, 13, 14, 18, 22, 23, 24, 25, 29, 31, 32, 33, 36, 37, and 38) out of 19 residents who resided in Eagle and Lupine lodges. Specifically, the facility failed to: 1) discard expired medical supplies in 1 medication room (Lupine Lodge) out of 4 medication rooms inspected in the facility. 2) discard expired medical supplies in 1 medical supply storage room (Lupine Lodge) out of 4 medical supply storage rooms inspected in the facility, and 3) store insulin pens with prescription labels and protected barriers in 2 medication carts (Eagle and Lupine lodges) out of 4 medication carts inspected in the facility. This failed practice had the potential to place all residents in Eagle and Lupine lodges at risk of receiving expired supplies and adverse effects due to medication errors. Findings: Medical…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Pharmacy Service Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2024-09-13 · tag F0812 — failed to store, cook, and serve food safely — isolated
  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview and record review, the facility failed to ensure food safety for 18 residents (#s 2, 10, 11, 16, 17, 18, 19, 20, 21, 24, 25, 27, 29, 31, 32, 37, 39, and 40) who received food from the Lupine and Raven lodges' kitchen out of 20 residents that resided in the lodges. This failed practice had the potential to place the residents at risk of receiving contaminated food and food borne illness. Findings: Improper food labeling: During initial tour at the Raven Lodge kitchen on 9/9/24 at 2:00 PM, revealed the following opened food items in the refrigerator: 1-quart half and half, with no opened date and no use by date. 1- gallon 2% milk, with no opened date and no use by date. Further observation in the kitchen, revealed opened Simply thick it (a thickener added to residents' fluid or beverages) was on the counter. The [NAME] #1 stated he/she also used a powder thickener by showing Ready care instant thickener. These thickeners had no open date and no use by date label. During the…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2024-09-13 · tag F0880 — failed to prevent and control infections — isolated
  Provide and implement an infection prevention and control program.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview and record review, the facility failed to ensure infection control and prevention practices were observed during resident care for 1 unsampled resident (#20) out of a census of 39 residents. Specifically, 1) the Certified Nurse Assistants (CNAs) failed to change soiled gloves before moving from dirty areas to clean areas and 2) CNAs failed to perform hand hygiene between glove changes. This failed practice placed the resident at an increased risk for transmission of disease and infection. Findings: During an observation on 9/11/24 at 9:17 AM, CNAs #1 and #2 performed Resident care to Resident #20. The CNAs were wearing gloves. CNA #1 wiped Resident's face with a wet washcloth followed by a dry washcloth. CNA #2 wiped the Resident's left arm and armpit with a wet washcloth followed by a dry washcloth. Then, CNA #2 while still wearing the same gloves, applied lotion to the Resident's left arm and sprayed deodorant onto the resident's armpit. On the other side of the bed, CNA #1 did the same to resident's right arm. During the same observation, CNA #2…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Infection Control Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2024-09-13 · tag F0609 — failed to report abuse allegations — pattern
  Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure final investigation results were reported to the State Agency for five Facility Reported Incidents (FRIs -AK 4446, 4485, 4486, 4487, and 4498) out of six FRIs within the mandatory reporting period. This failed practice had the potential to place all residents (based on a census of 39) at risk of abuse or neglect, and harm. Findings: Resident #5 Record review on 9/9-13/24 revealed Resident #5 was admitted to the facility with a diagnosis that included Alzheimer's disease (a progressive mental deterioration, due to generalized degeneration of the brain) with late onset. During an interview on 9/13/24 at 9:28 AM, the Director of Nursing (DON) stated LN #34 struggled with completing initial and final reports in a timely fashion. Review of the Adult Protective Services Intake Report (APS), dated 11/3/23 at 6:14 PM, revealed an initial report sent to the State of an incident that occurred on 10/31/23 at 5:30 PM. This report was completed by Licensed…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
• Potential for harm · E2023-03-03 · tag F0575 — pattern
  Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and observations, the facility failed to ensure the contact information of advocacy groups was posted in location accessible to residents and their representatives in one lodge (#1), of 4 lodges observed during survey. This failed practice denied the residents and their representatives the contact information for State and local advocacy groups. Findings: During resident group interviews conducted on 3/01/23 from 1:06 PM-2:10 PM, the Residents at Lodge #1 were asked if they knew how to contact the long-term care ombudsman or the state agency. Resident #'s 19, 22, and 29 stated they did not know how to file a grievance with the facility or contact the state agency. Resident #s 19 and 22 stated they did not know how to contact the long-term care ombudsman's office. Observations on 2/27/23-3/3/23 revealed no signage in Lodge #1 that contained the phone numbers and addresses of the State Survey Agency, the State licensure office, adult protective services, the Office of the State Long-Term Care Ombudsman program, the Medicaid Fraud Control Unit; and the Office of…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Ecited before2023-03-03 · tag F0812 — failed to store, cook, and serve food safely — pattern
  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and policy review, the facility failed to ensure: 1) storage of food under sanitary conditions, and 2) dietary staff protected food from cross contamination during the preparation of ready-to-eat foods in 2 of 4 lodges observed. This failed practice placed the 18 residents, receiving food from the kitchens, at risk for possible food borne illness and/or degradation in food quality. Findings: Food storage: Lodge #1: An observation on 02/27/23 at 11:32 AM, of the refrigerator located in the pantry, revealed: - Unfrozen package of ground meat in zip lock bag on bottom shelf, writing on label [Lodge #1] not dated; - Unfrozen package of ground meat in zip lock bag on bottom shelf, writing on label [Lodge #2] undated; - One container of Liquid Whole Eggs opened: no opened date. Dry Storage located in the pantry: - One container of Potato Pearls opened, and resealed, no open date; - One Krusteaz Cornbread box opened and resealed, no open date. Lodge #2: An observation on 02/27/23 at…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to PROVIDENCE HEALTH & SERVICES — 8 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

What families pay in AK