Country Manor Healthcare
11723 Fenton Avenue, Lake View Terrace, CA 91342 · For profit - Limited Liability company · 99 certified beds · (818) 899-0251 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a high payroll-based staffing rating (5/5)
- lower-than-typical staff turnover (20% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (65) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $8,018 in federal fines (most recent 2023-11-27)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 6.4% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 4.9% | 4.0% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.6% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 2.5% | 1.2% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 0.0% | 7.3% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.8% | 1.6% | 3.3% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 5.4% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 7.7% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 98.9% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.0% | 4.3% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 9.1% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 27.7% | 12.0% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 97.3% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 31.3% | 23.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 0.0% | 11.2% | 12.0% | check this* — see note marked star below the table |
| Long-stay hospitalizations per 1,000 resident days | 0.95 | 2.25 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.22 | 1.57 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.25 therapist hours per resident per day in 2026Q1 — more than 36% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 56% of this home’s weekday level — it runs therapy at close to weekday levels right through the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 90.5% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 99 beds and averages 90.1 residents a day — about 91% occupied, or roughly 9 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.30 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.76 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.85 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.06 hrs/resident/day on weekends vs 4.40 on weekdays — 8% thinner on weekends. RN hours go from 0.85 to 0.55 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 20% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
65 citations, most serious first. The 11 most serious are shown; the remaining 54 are one tap away and print in full.
- Actual harm · Gcited before2023-11-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of three sampled residents (Resident 1), who had three falls at the facility since admission and needed moderate assistance from staff (helper does less than half the effort; helper lifts, hold, or supports trunk or limbs and provides more than half the effort while walking between 10 to 50 feet) when walking, was free of accidents and injury. The facility failed to provide Resident 1 supervision and assistance in accordance with the assessment and plan of care. As a result, on 11/16/2023, Resident 1 sustained an acute fracture (sudden break of a bone) of the femoral component (generally made of metal, and curves around the end of the femur [thigh bone]) of the right total hip arthroplasty (damaged femoral head is removed and replaced with a metal stem that is placed into the hollow center of the femur). Findings: A review of Resident 1 ' s admission Record indicated the facility admitted the resident on 1/6/2023 with diagnoses including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-12 · tag F0604 — failed to not use physical restraints improperly — patternEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents were treated with respect and dignity including the right to be free from physical restraints (any manual method, physical or mechanical device, material or equipment that is attached or adjacent to the resident's body that he or she cannot easily remove that restricts freedom of movement or normal access to one's body) for three of three sampled residents (Resident 29, 9, and 77) reviewed for physical restraints by failing to: 1.Ensure Residents 29 and 9 did not have wedge pillows (firm, triangular-shaped foam cushion used to elevate parts of the body) tucked under the residents' fitted sheets on the right and left side of the body while in bed. 2.Ensure Resident 77's restraint bilateral wedges tucked under the sheets had a/an: a. Physician's order b. Informed consent (voluntary agreement to accept treatment and/or procedures after receiving education regarding the risks, benefits, and alternatives offered) from the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-12 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility's licensed nursing staff failed to provide care in accordance with professional standards of care to: 1. One of one sampled resident (Resident 4) reviewed for insulin (a hormone that removes excess sugar from the blood, can be produced by the body or given artificially via medication) use by failing to rotate (a method to ensure repeated injections are not administered in the same area) subcutaneous (sq, beneath the skin) insulin administration sites. The deficient practice had the potential for adverse effect (unwanted, unintended result) of the same site subcutaneous administration of insulin such as excessive bruising, lipodystrophy (abnormal distribution of fat) and cutaneous amyloidosis (is a condition in which clumps of abnormal proteins called amyloids build up in the skin). 2. One of three sampled residents (Resident 4) during random Medication Administration observation facility task by failing to flush the gastrostomy tube (g-tube, a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-12 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure residents were free of any significant medication errors (means the observed or identified preparation or administration of medications or biologicals which are not in accordance with the prescriber's order, manufacturer's specifications, and accepted professional standards) for one of one sampled resident (Resident 4) reviewed for insulin (a hormone that removes excess sugar from the blood, can be produced by the body or given artificially via medication) use by failing to rotate (a method to ensure repeated injections are not administered in the same area) subcutaneous (sq, beneath the skin) insulin administration sites. The deficient practice had the potential for adverse effect (unwanted, unintended result) of the same site subcutaneous administration of insulin such as excessive bruising, lipodystrophy (abnormal distribution of fat) and cutaneous amyloidosis (is a condition in which clumps of abnormal proteins called amyloids build up in the skin). Cross reference F658. Findings: During a review of Resident 4's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-12 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to follow the menu and did not meet nutritional needs of 15 of 85 residents on pureed texture diets (diet with pudding like consistency foods used for individuals with difficulty chewing or swallowing) when Cook1 did not follow the recipe for the amount of thickening powder when preparing the pureed vegetables to be served for lunch service as observed on 2/10/2026. This failure had the potential to result in difficulty in eating, chewing, and swallowing to the residents and decreased food and nutrient intake resulting to unintended (not done on purpose) weight loss. Findings: During a review of the facility's daily spreadsheet titled Winter Menus, dated 2/10/2026, the spreadsheet indicated residents on pureed and International Dysphagia Diet Standardization 4 ([IDDSI] a global standard to describe texture modified foods and thickened drinks for individuals with swallowing difficulties in all ages, in all settings) Level 4 (pureed foods with extremely thick fluids) portions would get the following food items: -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-12 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure safe and sanitary food storage and food preparation practices in the kitchen by: 1. Failing to ensure seven (7) clear food storage bins were stacked wet in the storage area next to the dishwashing area. 2. Failing to ensure a container of grated white cheese labeled parmesan cheese was found inside Refrigerator two (2) with a lid was tightly sealed inside Refrigerator 2. 3. Failing to discard two (2) tomatoes with black spots and two (2) tomatoes with white fluffy material inside a clear vegetable bin. 4. Failing to discard one (1) head of lettuce with brown discoloration on the leaves and bottom part inside a vegetable bin. 5. Failing to discard a tub of unopened beef bouillon seasoning with a received date of 9/17/2025 and an expiration of 2/5/2026 and remained in the dry storage room. 6. Failing to ensure that during lunch service on 2/10/2026, the peanut butter cup pudding temperature was not between 43 degrees Fahrenheit (F - a unit of measurement for temperature) to 45 degrees F. These failures…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-12 · tag F0849 — patternArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure necessary care was provided consistently for one (1) of two (2) sampled residents (Resident 9) reviewed for hospice services (a program designed to provide a caring environment for meeting the physical and emotional needs of the terminally ill) by: 1. Failing to ensure Hospice Aid (HA) visited Resident 9 two (2) times per week as indicated in the Team Care Plan and calendar of visits. 2. Failing to ensure the HA provided visitation notes to the facility from 12/26/2025 to 2/9/2026. These deficient practices had the potential to negatively affect Resident 9's physical comfort and psychosocial well-being resulting in the delay or lack of necessary hospice care and services. Findings: During a review of Resident 9's admission Record (front page of the chart that contains a summary of basic information about the resident), the admission Record indicated the facility originally admitted Resident 9 on 8/24/2018 and readmitted in the facility on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-12 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases (an infectious illness caused by germs that can spread from person to person, or from animals to humans), and infections by failing to: 1. Ensure the Certified Nursing Assistants (CNAs) wore a gown while providing direct care to Resident 44, who was on an enhanced barrier precaution (EBP, infection control measures in nursing homes requiring staff to wear gowns and gloves during high-contact care (e.g., bathing, dressing, changing linens) to prevent the spread of germs, specifically antibiotic-resistant bacteria. 2. Ensure Resident 68's soiled incontinence brief was not left on top of the bed for one of two sampled residents (Resident 68) reviewed for infection control during random rounds. This deficient practice had the potential to cause…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-12 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to keep the call light (an alerting device for nurses or other nursing personnel to assist a patient when in need) within reach of one of two sampled residents (Resident 26) reviewed under environment task. The deficient practice had the potential to prevent residents from summoning health care worker for help when needed. Findings: During a review of Resident 26's admission Record (AR), the AR indicated the facility admitted the resident on 3/1/2019, and readmitted the resident on 4/22/2025, with diagnoses including schizoaffective disorder (a mental illness that can affect thoughts, mood, and behavior), drug induced dyskinesia (a drug-induced movement disorder in which sudden, uncontrollable movements happen in the face and body because of prolonged use of medication, typically anti-psychotic drugs [prescription medications used to treat serious mental health conditions]), and mild cognitive impairment (a slight, noticeable decline in memory or thinking skills that is greater than normal age-related changes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to honor the resident's right to a safe, clean, comfortable, and homelike environment, including but not limited to receiving treatment and support for daily living safely for one of two sampled residents (Resident 77) reviewed under environment facility task by failing to ensure there were no signs of wear and tear on the resident's floor mat (a cushioned floor pad designed to help prevent injury should a person fall), as evidenced by cracks and holes on Resident 77`s left floor mat. The deficient practice had violated the resident's right to a safe, clean, comfortable, and homelike environment. Findings: During a review of Resident 77's admission Record (AR), the AR indicated the facility admitted the resident on 4/22/2025, with diagnoses including traumatic subdural hemorrhage (a kind of intracranial hemorrhage, which is the bleeding in the area between the brain and the skull), history of falling, and nondisplaced type II dens fracture (a broken neck bone (specifically the C2 vertebra) at its base, which has…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and implement a comprehensive care plan (CP - a plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial and functional needs) for one of one sampled resident (Resident 37) reviewed for antibiotic (a type of medication used to treat infection) use by failing to develop and implement a CP addressing Resident 37`s use of micafungin (medication used to treat fungal infections) and isavuconazonium sulfate (Cresemba-medication used to treat fungal infections). This deficient practice had the potential to result in delays in the delivery of necessary care and services. Findings: During a review of Resident 37's admission Record (AR), the AR indicated that the facility originally admitted the resident on 12/4/2025, and readmitted on [DATE], with diagnoses including pneumonia (an infection/inflammation in the lungs), acute respiratory failure (serious condition that suddenly develops when the lungs cannot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
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- Potential for harm · Dcited before2026-02-12 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide care consistent with professional standards of practice to prevent pressure ulcer/injury (ulcers that happen on areas of the skin that are under pressure from lying in bed, sitting in a wheelchair, or wearing a cast for a long period) for one of one sampled resident (Resident 3) reviewed for pressure ulcers by failing to set the low air loss mattress (LALM, a special type of air mattress that uses a constant, gentle flow of air through microscopic holes to keep the skin dry and prevent pressure wounds) according to the resident's weight. The deficient practice had the potential for development and worsening of pressure ulcers/injuries to residents. Findings: During a review of Resident 3's admission Record (AR), the AR indicated the facility admitted the resident on 3/1/2010, and readmitted the resident on 1/28/2025, with diagnoses including osteomyelitis of vertebra (a serious infection of the spine bones (vertebrae), often caused by bacteria or fungi that travel through the bloodstream, following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of one sampled resident (Resident 22) received appropriate services to prevent a decline (to become lower in amount or less in number) in range of motion (ROM - full movement potential of a joint) by failing to provide a safe and appropriate Restorative Nursing Aide program (RNA - nursing aide program that help residents to maintain their function and joint mobility) for active assistive range of motion exercises (AAROM - use of muscles surrounding the joint to perform the exercise but requires some help from a person or equipment) to Resident 22's left lower extremity (part of the body that includes the hip, knee, ankle, and foot) in accordance with the physician's order and care plan. This deficient practice had the potential for Resident 22 to develop ROM limitations such as contractures (a stiffening/shortening at any joint, that reduces the joint's range of motion). Findings: During a review of Resident 22's admission Record (AR), the AR indicated that the facility admitted the resident on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the resident environment was free of accident hazards for two of five (5) sampled residents (Residents 26 and 77) reviewed for accidents by failing to ensure: 1. Resident 26's call light (a button, cord, or device in a hospital room or nursing home that allows a patient to alert nurses or caregivers to need assistance) was within reach and there were no banana peels on the floor in Resident 26`s room. 2. Resident 77 did not have furniture or equipment on top of the floor mat (a cushioned floor pad designed to help prevent injury should a person fall). The deficient practices increased the risk of accidents such as slips, trips, and falls with injuries for the residents. Findings: 1. During a review of Resident 26's admission Record (AR), the AR indicated the facility admitted the resident on 3/1/2019, and readmitted the resident on 4/22/2025, with diagnoses including schizoaffective disorder (a mental illness that can affect…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-12 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents received appropriate treatment and services to prevent urinary tract infections (UTI, an infection in the bladder/urinary tract) for one sampled resident (Resident 5) reviewed for UTIs by failing to ensure Resident 5 did not use a urinal labeled for Resident 42, a discharged resident. This deficient practice had the potential to result in UTIs in Resident 5. Findings: a. During a review of Resident 5's admission Record (AR), the AR indicated the facility admitted the resident on 1/16/2026, with diagnoses that included acute and chronic venous hypertension (sudden worsening of a long-term condition in which the flow of superficial or deep venous blood is impaired) with ulcer (shallow, slow-healing open sores) of bilateral (both) lower extremities, methicillin-resistant staphylococcus aureus (MRSA - a bacteria that does not respond to antibiotics), and an open wound on the left thigh. During a review of Resident 5's Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide pharmaceutical services (including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals) to meet the needs of residents by failing to ensure licensed nurses (LN) completed documentation indicating reconciliation (a system of recordkeeping that ensures an accurate inventory of medications that have been received, dispensed, administered, and wasted) of controlled medications (medication considered to have a strong potential for abuse and may also lead to physical or psychological dependence) at every change of shift on the Narcotic Check Sheet form in one of two medication carts (Station 1 Medication Cart) observed during the Medication Storage and Labeling task. This deficient practice had the potential for inaccurate reconciliation of controlled medication and placed the facility at potential for inability to readily identify loss and drug diversion (illegal distribution of prescription drugs for their use for unintended purposes) of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-12 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure safe provision of pharmaceutical services (the procuring, manufacturing, compounding, dispensing, distributing, storing and administering of drugs, biologicals and chemicals) by failing to: 1. Ensure the medication disposition record contained the signature of witnesses when Eliquis (apixaban - an anticoagulant [blood thinner]) medication for Resident 24 was disposed and destroyed reviewed during medication storage task in one of one medication room (Med room [ROOM NUMBER]). This deficient practice had the potential to result in medication diversion (illegal transfer of prescription drugs) and unauthorized use. 2. Perform the quality check control solution test (a quality check that verifies the accuracy of the glucometer [medical device used to measure the concentration of sugar in the blood] and test strips using a liquid with a known glucose [sugar] concentration) and repeat the test for one of three medication carts (Med Cart…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement its policy for antibiotic (medication used to treat infection) stewardship (efforts in long-term care facilities to ensure that antibiotics are used only when necessary and appropriate [means prescribing the right drug at the right dose at the right time for the right duration]) program for one of one sampled resident (Resident 37) reviewed for antibiotic use by failing to monitor Resident 37's adverse effects (undesired or harmful effects) of isavuconazonium sulfate (also known as Cresemba - an antifungal medication used to treat fungal infection) and micafungin (an antifungal medication) while receiving the medication. This deficient practice had the potential for Resident 37 to experience unmonitored adverse reactions. Findings: During a review of Resident 37's admission Record (AR), the AR indicated that the facility originally admitted the resident on 12/4/2025 and readmitted on [DATE], with diagnoses including pneumonia (an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-21 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report an incident of a physical abuse (deliberately aggressive or violent behavior with the intention to cause harm) for one of three sampled residents (Resident 1). This deficient practice had the potential to result in unidentified abuse in the facility and failure to protect Resident 1 from further abuse. Findings:During a review of Resident 1's admission Record (AR), the AR indicated the facility originally admitted Resident 1 on 12/11/2024 and readmitted on [DATE] with diagnoses including chronic obstructive pulmonary disease (COPD-a chronic lung disease causing difficulty in breathing), schizoaffective disorder bipolar type (a mental illness that can affect thoughts, mood, and behavior), diabetes mellitus (DM-a disorder characterized by difficulty in blood sugar control and poor wound healing). During a review of Resident 1's History and Physical (H&P), dated 5/14/2025, the H&P indicated Resident 1 had the capacity to understand and make…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-27 · tag F0712 — isolatedEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the Attending Physician (AP) visited one of three sampled residents (Resident 1) timely. This deficient practice had the potential to result in an undetected decline in medical, health or psychosocial condition and can lead to a delay in necessary care, treatment and services. Findings: During a record review of Resident 1's admission Record, the admission Record indicated the facility admitted Resident 1 on 10/25/2019, with diagnoses that included hypertensive (HTN-high blood pressure) chronic kidney disease (a long-term condition where the kidneys gradually lose their ability to filter blood properly.), diabetes mellitus (DM-a disorder characterized by difficulty in blood sugar control and poor wound healing) and epilepsy (a disorder of the brain characterized by repeated seizures [abnormal electrical activity in your brain that temporarily affects your consciousness, muscle control and behavior]. During a record review of Resident 1's History and Physical (H&P), dated 6/13/2024, the H&P indicated Resident 1 had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-27 · tag F0808 — failed to follow doctor-ordered diets — isolatedEnsure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure therapeutic diets (a customized meal plan designed by a healthcare professional to treat a specific medical condition) were served as prescribed by the physician for one of three sampled residents (Resident 2). This deficient practice can prevent Resident 2 from receiving the benefit of the therapeutic diet. Findings: During a record review of Resident 2's admission Record, the admission Record indicated the facility admitted Resident 2 on 3/4/2024, with diagnoses that included schizoaffective disorder (a mental illness that can affect thoughts, mood, and behavior), diabetes mellitus (DM- a disorder characterized by difficulty in blood sugar control and poor wound healing) and essential hypertension (HTN-high blood pressure). During a record review of Resident 2's History and Physical (H&P), dated 3/5/2024, the H&P indicated Resident 2 had fluctuating capacity to understand and make decisions. During a record review of Resident 2's Minimum Data Set (MDS - a resident assessment tool), dated 9/4/2024, the MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-08 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide care in a manner that maintained a resident's dignity for two of two sampled residents (Resident 3 and Resident 52) investigated under the dignity care area and for one of two sampled residents (Resident 94) investigated under the urinary catheter (also known as an indwelling catheter, a hollow tube inserted into the bladder to drain or collect urine) care area when: 1. Certified Nursing Assistant 6 (CNA 6) failed to sit at eye level with Resident 3 while assisting the resident with feeding. 2. Activities Assistant 1 (AA 1) failed to sit at eye level with Resident 52 while assisting the resident with hydration. 3. Treatment Nurse 1 (TN 1) and CNA 2 did not refer to an incontinence brief as a diaper while providing care to Resident 94. These failures had the potential to negatively affect the residents' psychosocial wellbeing. Cross reference F659 Findings: 1. During a review of Resident 3's admission Record, the admission Record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-08 · tag F0604 — failed to not use physical restraints improperly — patternEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure residents were treated with respect and dignity including the right to be free from physical restraints (any manual method, physical or mechanical device, material or equipment that is attached or adjacent to the resident's body that he or she cannot easily remove that restricts freedom of movement or normal access to one's body) for one (1) out of 1 sampled resident (Resident 60) investigated during a review of physical restraints care area by failing to obtain a physician's order, informed consent from the resident and/or resident representative, and complete a restraint assessment prior to use of the pommel cushion (a cushion for wheelchair designed to maintain proper hip and leg alignment, reduce the risk of inward movement of the legs, and prevent the patient from sliding forward in the seat). These deficient practices had the potential to result in the restriction of residents' freedom of movement, a decline in physical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-08 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and implement a comprehensive person-centered care plan for three (3) sampled residents (Residents 60, 17, and 57) investigated under the accidents care area and one (1) out of two (2) sampled residents (Resident 3) investigated under the respiratory care area: 1. By failing to develop a care plan addressing the use of pommel cushion (a cushion for wheelchair designed to maintain proper hip and leg alignment, reduce the risk of inward movement of the legs, and prevent the patient from sliding forward in the seat) for Resident 60. 2. By failing to develop a care plan addressing the use of floor mat (a cushioned floor pad designed to help prevent injury should a person fall) for Resident 17. 3. By failing to develop the Resident 57's care plan addressing the placement of a medical equipment on the resident's floor mat. 4. By failing to address Resident 3's care plan addressing oxygen use. These failures had the potential to cause a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-08 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide care in accordance with professional standards for four (4) of five (5) sampled residents (Resident 14, 37, 56 and 60) investigated for insulin (a hormone that lowers the level of glucose [a type of sugar] in the blood) use by failing to rotate (a method to ensure repeated injections are not administered in the same area) subcutaneous ([SQ] -beneath the skin) insulin administration sites. The deficient practice increased the risk that Residents 14, 37, 56 and 60 could experience adverse effects (unwanted, unintended result) from same site subcutaneous administration of insulin such as lipodystrophy (abnormal distribution of fat) and cutaneous amyloidosis (is a condition in which clumps of abnormal proteins called amyloids build up in the skin). Cross Reference F760 Findings: a. During a review of Resident 14's admission Record, the admission Record indicated the facility admitted the resident on 7/10/2024 with diagnoses including type two…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-08 · tag F0678 — failed to provide CPR when needed — patternProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement their policy and procedure on cardiopulmonary resuscitation (CPR, an emergency procedure used to restart a person's heartbeat and breathing after one or both have stopped) by failing to maintain American Red Cross (an organization led by volunteers that provide relief to victims of disasters and help people prevent, prepare for and respond to emergencies) or American Heart Association (AHA, a non-profit organization that aims to reduce disability and death from cardiovascular diseases and stroke) CPR certification for three (3) of five (5) sampled employees (Activity Assistant 1 [AA1], Certified Nursing Assistant 3 [CNA 3], CNA 4) during a review of employee files under Sufficient and Competent Nurse Staffing care area. This deficient practice had the potential of delayed provisions of emergency care for current residents who wishes to have full treatment in a life-threatening situation. Findings: During a record review of employee files on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the resident environment was free of accident hazards for two of four sampled residents (Residents 17 and 57) investigated under accidents by: 1. Failing to ensure Resident 17's floor mat (a cushioned floor pad designed to help prevent injury should a person fall) did not have the wheelchair and overbed table on top of it. 2. Failing to ensure Resident 17's floor mat was placed properly as indicated in the application instructions. 3. Failing to ensure Resident 57's floor mat did not have a medical equipment on top of it observed multiple times. These deficient practices increased the risk of Resident 17 and Resident 57 incurring an injury such as falls with fracture (a break or crack in a bone) and even death. Findings: a. During a review of Resident 17's admission Record (AR), the AR indicated the facility admitted the resident on 3/25/2014 and readmitted on [DATE] with diagnoses dementia (a progressive state of decline in mental…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-08 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents were free of any significant medication errors (means the observed or identified preparation or administration of medications or biologicals which is not in accordance with the prescriber's order, manufacturer's specifications, and accepted professional standards) for four (4) of five (5) sampled residents (Resident 14, 37, 56 and 60) investigated for insulin (a hormone that lowers the level of glucose [a type of sugar] in the blood) use by failing to rotate (a method to ensure repeated injections are not administered in the same area) subcutaneous ([SQ] -beneath the skin) insulin administration sites. The deficient practice increased the risk that Residents 14, 37, 56 and 60 could experience adverse effects (unwanted, unintended result) from same site subcutaneous administration of insulin such as lipodystrophy (abnormal distribution of fat) and cutaneous amyloidosis (is a condition in which clumps of abnormal proteins called amyloids…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-08 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow the menu and did not meet the nutritional needs of 17 of 96 residents on puree texture diets (diet with pudding-like consistency foods used for individuals with difficulty chewing or swallowing) when: a. Polenta (a grainy dish made from boiled cornmeal) was watery and could not hold its shape on the plate on 11/5/2024 for lunch. b. Puree carrots were runny and could not hold its shape on the plate on 11/6/2024 for lunch. This failure had the potential to result in difficulty in eating, chewing, and swallowing to the residents and decrease food and nutrient intake resulting to unintended (not done on purpose) weight loss. Findings: a. During a review of the facility's daily spreadsheet titled Fall Menus, dated 11/5/2024, the spreadsheet indicated residents on puree and International Dysphagia Diet Standardization 4 ([IDDSI] a global standard to describe texture modified foods and thickened drinks for individuals with swallowing difficulties in all ages, in all settings) Level 4 (pureed foods with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-08 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to prepare food by methods that conserved flavor and appearance when: a. The polenta (a grainy dish made from boiled cornmeal) was watery, runny, and touching other foods on the plate for Resident 10. b. Fresh green salad with dressing was served frozen and wilted for Resident 10. These failures had the potential to result in 95 of 96 facility residents getting food from the kitchen, including Resident 10 at risk of unplanned weight loss, a consequence of poor food intake. Findings: During a review of Resident 10's admission Record, the admission Record indicated the facility originally admitted Resident 10 on 3/11/2010 and readmitted the resident on 5/19/2024 with diagnoses including chronic kidney disease ([CKD] a long term condition where the kidneys are damaged and cannot filter blood properly), Type II diabetes mellitus ([DM 2] a chronic disease that occurs when the body does not produce enough insulin (hormone that lowers the level of glucose [sugar] in the blood) or does not use it properly, resulting in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-08 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure safe and sanitary food storage and food preparation practices were followed in the kitchen when: a. Garbanzo (chickpea) salad and sherbert were not labeled with product names. b. Three eggs and hash brown (staff food) in a Styrofoam container was sitting on the countertop by the thawing spinach container. c. Staff walked around inside the walk-in refrigerator while drinking from an open coffee tumbler. d. Domes and pans were stacked wet. e. Ice machine internal parts had brown and black slimy dirt when wiped with paper towel. f. Internal parts of the mixer had dry food residues and buildup. g. Staff's cellphone was stored on top of the pot in the clean area. These failures had the potential to result in harmful bacteria growth and cross contamination (transfer of harmful bacteria from one place to another) that could lead to foodborne illness (a disease caused by consuming food or drinks that are contaminated by germs or chemicals) in 95 of 96 medically compromised residents who received food and ice…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-08 · tag F0813 — patternHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to enforce its policy and procedures of storing food brought in by family or visitors in a way that it was either separate or easily distinguishable from facility food when there was no designated refrigerator space. This failure had the potential to result in a decrease food intake resulting to unintentional (without trying) weight loss, frustrations, and psychosocial harm to 95 of 96 facility residents. Findings: During an interview on 11/7/2024 at 2:12 p.m. with the Dietary Supervisor (DS), the DS stated they allowed family to bring food for the residents; however, family were not allowed to bring food for more than a meal. The DS stated if family brought food for more than one (1) meal, they must throw everything away because there was no designated refrigerator for residents in the kitchen and in the nurses' station. The DS stated this was not a good practice because residents could feel angry and feel bad. The DS stated she could store the food in the kitchen's refrigerator; however, would not be a good…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-11-08 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections by failing to: 1.Ensure the indwelling catheter (a hollow tube inserted into the bladder to drain or collect urine) drainage bag was not touching the floor for one of five sampled residents (Resident 16) reviewed during the Infection Control task. 2. Ensure Enhanced Barrier Precautions (EBP, an infection control intervention designed to reduce transmission of multidrug-resistant organisms [MDRO, microorganisms, mainly bacteria, that are resistant to one or more classes of antibiotics] that uses targeted gown and glove use during high contact resident care activities) were implemented by Housekeeper 1 (HSK 1) and Certified Nursing Assistant 5 for one of five sampled residents (Resident 16) reviewed during the Infection Control task.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-08 · tag F0887 — patternEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide education about the risks and benefits of, obtain consent or refusal for, and/or administer the 2023/2024 coronavirus disease 2019 vaccine (medication used to prevent complications from COVID-19 [a highly contagious viral infection that can trigger respiratory tract infection]) for three of five sampled residents (Resident 16, 57, and 91) reviewed during the Infection Control task by failing to: 1. Ensure informed consent was obtained prior to the administration of the 2024/2025 COVID-19 vaccine to Resident 16. 2. Offer and/or clarify with the physician the appropriateness for the administration of the 2024/2025 COVID-19 vaccine for Resident 57. 3. Ensure vaccine education was provided and documented per the facility policy and procedures prior to the administration of the 2024/2025 COVID-19 for Resident 91. These deficient practices had the potential to result in adverse reactions (any unexpected or dangerous reaction to a drug) to receiving…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0659 — isolatedProvide care by qualified persons according to each resident's written plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure services provided by the facility were provided by qualified persons in accordance with the resident's plan of care for one of two sampled residents (Resident 52) investigated under the dignity care area when Activities Assistant (AA) 1 provided hydration to Resident 52. This failure had the potential to result in Resident 52 aspirating (accidental breathing in of food or fluid into the lungs) during the intake of fluid provided by an unqualified staff member. Findings: During a review of Resident 52's admission Record, the admission Record indicated the facility originally admitted Resident 52 on 8/24/2018 and readmitted the resident on 9/8/2020 with diagnoses including dementia (a progressive state of decline in mental abilities) and dependence on wheelchair. During a review of Resident 52's Minimum Data Set (MDS, a resident assessment tool), dated 8/29/2024, the MDS indicated Resident 52 had short-term and long-term memory problems and severe daily decision-making impairment, and required maximal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure residents receiving enteral feeding (also known as tube feeding, a method of supplying nutrients directly into the gastrointestinal tract) received appropriate care and services to prevent complications of enteral feeding for one of one sampled residents (Resident 90) investigated under the tube feeding care area when the facility failed to replace the tubing on the tube feeding set when replacing the resident's tube feeding formula and water flush bag. This failure had the potential for clogging and harboring bacteria which may result in infection, disrupted delivery of proper nutrition and hydration, and risk for aspiration (happens when food or liquid enters a person's airway by accident when food or liquids come back up from the stomach) if the formula flows improperly. Findings: During a review of Resident 90's admission Record, the admission Record indicated the facility originally admitted Resident 90 on 2/22/2024 and readmitted the resident on 9/15/2024 with diagnoses including encounter for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow professional standards of practice for respiratory care for one of two sampled residents (Resident 13) reviewed under the Respiratory care area by failing to ensure Resident 13 received continuous administration of oxygen as ordered when the resident's oxygen tank (supplemental oxygen) was observed empty. This deficient practice had the potential to place Resident 13 at risk for respiratory distress. Findings: During a review of Resident 13's admission Record (AR), the AR indicated the facility originally admitted the resident on 2/17/2021 and readmitted the resident on 8/22/2024 with diagnoses including sick sinus syndrome (a type of heart rhythm disorder) and chronic respiratory failure (serious condition that slowly develops when the lungs cannot get enough oxygen into the blood), with hypoxia (low levels of oxygen in blood). During a review of Resident 13's History and Physical (H&P), dated 8/22/2024, the H&P indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to assess the medical need, evaluate the risks of entrapment (a state in which a person is trapped by the bed rail [also known as side rails, a type of safety device that can be attached to a bed frame to help prevent falls and provide support for getting in and out of bed] in a position that they cannot move from), and obtain a physician's order and informed consent from the resident or resident representative for one (1) out of 1 sampled resident (Resident 17) investigated under the Accidents care area. This deficient practice placed the resident at risk for potential accidents such as a body part being caught between the rails; falls if a resident attempts to climb over, around, between, or through the rails; restriction of resident's freedom of movement; decline in physical functioning; psychosocial harm; and death of residents. Findings: During a review of Resident 17's admission Record, the admission Record indicated the facility admitted the resident on 3/25/2014 and readmitted in the facility on 5/10/2021…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one of six sampled residents (Residents 22) was free from unnecessary medications by not: 1. Assessing Resident 22's pain level prior to administering Celebrex (a medication referred to as analgesic which is used to decrease pain) on 11/5/2024, 2. Administering Celebrex to Resident 22 daily for a documented pain level of zero (0) (by using a numerical scale used to measure pain with 0 being no pain and 10 being the worst pain) between 11/1/2024 and 11/5/2024, and 3. Following physician orders for non-pharmacological (also known as non-drug, that do not involve medications or drugs) interventions prior to the administration of Celebrex to Resident 22. As a result, Resident 22 received Celebrex daily between 11/1/2024 and 11/5/2024 against physician order and without adequate assessment and monitoring for pain. This failure had the potential to cause Resident 22 to receive suboptimal (less than the highest standard or quality) care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to store one insulin (medication used to regulate blood sugar levels) Humalog (rapid-acting insulin) vial (a glass bottle that contains the insulin) for Resident 49, in accordance with manufacturer's requirements in one (1) of two (2) inspected medication carts (Medication Cart 3). This deficient practice increased the risk that Residents 49 could have received insulin that had become ineffective or toxic due to improper storage or labeling, possibly leading to health complications resulting in hospitalization or death. Findings: During an observation and a concurrent interview on [DATE] at 12:34 p.m., in Medication Cart 3, with Licensed Vocational Nurse 3 (LVN 3), Resident 49's unopened Humalog vial was found stored in a manner contrary to its manufacturer's requirements, and not labeled with an open date as required by its manufacturer's specifications and facility policy and procedures (P&P). Resident 49's unopened Humalog vial was found…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to maintain documentation of offering advance directive (a legal document indicating resident preference on end-of-life treatment decisions) information to the resident/resident representative and of reviewing the resident's advance directive annually for one of two sampled residents (Resident 86) per facility's policy and procedure (P&P). This failure had the potential to result in not knowing the resident's wishes regarding end-of-life care and life-sustaining treatments which may lead to unwanted or inappropriate medical interventions. Findings: During a review of Resident 86's admission Record, the admission Record indicated the facility admitted the resident on 10/26/2023 with diagnoses including dementia (a progressive state of decline in mental abilities), major depressive disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest), and paranoid schizophrenia (a type mental illness that is characterized by disturbances in thought with symptoms of intense feeling of distrust or suspicion…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to obtain informed consent (voluntary agreement to accept treatment and/or procedures after receiving education regarding the risks, benefits, and alternatives offered) prior to the administration of the pneumococcal vaccine (medication used to prevent pneumonia [serious lung infections caused by streptococcus pneumoniae, a type of bacteria]) and the 2024/2025 influenza vaccine (medication used to prevent a highly contagious respiratory illness, which spreads easily through the air or when people touch contaminated surfaces) for one of five sampled residents (Resident 16) reviewed during the Infection Control task. This deficient practice had the potential to result in adverse reactions (any unexpected or dangerous reaction) from the vaccines and the denial of the resident's right to refuse vaccines. Findings: During a review of Resident 16's admission Record, dated 11/7/2024, the admission Record indicated the facility admitted Resident 16 on 4/10/2024 and readmitted the resident on 9/29/2024 with diagnoses that included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-28 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure that the physician was notified when one of three sampled residents (Resident 1) had a change in condition. This deficient practice had the potential for delayed medical interventions for Resident 1. Findings: A review of Resident 1 ' s admission Record indicated the facility admitted the resident on 4/30/2024 with diagnoses that included urinary tract infection (UTI - an infection in any part of the urinary system [kidneys, bladder, or urethra]), benign prostatic hyperplasia ((BPH - a condition that occurs when the prostate gland enlarges, potentially slowing or blocking the urine stream), and obstructive and reflux uropathy (occurs when urine cannot drain through the urinary tract and backs up into the kidney). A review of Resident 1 ' s Minimum Data Set (MDS - a standardized assessment and care screening tool) dated 5/15/2024, indicated the resident ' s cognitive (mental action or process of acquiring knowledge and understanding) skills was intact. The MDS indicated Resident 1 was dependent on facility staff for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-28 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to secure a resident's urinary indwelling catheter (a flexible plastic tube inserted into the bladder that helps provide continuous urinary drainage) with a securement device (strap free device which locks the catheter in place, stabilizes the catheter and eliminates any chance of sudden pull) for one of one sampled residents. This deficient practice had the potential to result in urinary catheter dislodgement (forcefully pulled out of a secure position) causing urethral (the tube through which urine leaves the body) tearing resulting to possible pain, bleeding, and infection. Findings: A review of Resident 1 ' s admission Record indicated the facility admitted the resident on 4/30/2024 with diagnoses that included urinary tract infection (UTI - an infection in any part of the urinary system [kidneys, bladder, or urethra]), benign prostatic hyperplasia ((BPH - a condition that occurs when the prostate gland enlarges, potentially slowing or blocking the urine stream), and obstructive and reflux uropathy (occurs…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-27 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure an allegation of abuse was reported immediately, but no later than two hours after the allegation was made, to the State Survey Agency (SSA) for one of three sampled residents (Resident 1). On 11/16/2023 Resident 1 reported to Registered Nurse 1 (RN 1) that someone pushed him causing him to fall to the ground. The facility did not investigate and reported the allegation of abuse to the SSA. This deficient practice had the potential to result in harm to residents from uninvestigated allegations of abuse. Findings: A review of Resident 1 ' s admission Record (Face Sheet) indicated the facility admitted the resident on 1/6/2023 with diagnoses that included pneumonitis (inflammation of lung tissue) due to inhalation (the process by which air enter your lungs) of food and vomit (the involuntary, forceful expulsion of the contents of one's stomach through the mouth and sometimes the nose), hypotension (uncontrolled low blood pressure), muscle weakness and Alzheimer ' s Disease (brain condition that causes a worsening…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-03 · tag F0604 — failed to not use physical restraints improperly — patternEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record, the facility failed to provide an environment that is restraint-free as indicated in the facility's policy for three (3) of 3 sampled residents (Residents 51, 53, and 55) investigated under the Restraint care area by: 1. Failing to ensure least restrictive measures were attempted prior to use of self-release belt alarm and sensor pad alarm in bed to ensure the alarms were used to treat medical symptoms and not for discipline or convenience, for Resident 51. 2. Failing to ensure least restrictive measures were attempted prior to use of self-release belt alarm and failing to ensure the informed consent was clarified with the physician for the use of self-release belt alarm, to ensure the self-release belt alarm was used to treat medical symptoms and not for discipline or convenience, for Resident 53. 3. Failing to ensure least restrictive measures were attempted prior to use of pressure alarm in wheelchair and failing to ensure the informed consent for the use of pressure alarm in wheelchair and in bed was clarified with the physician prior…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-03 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to develop and implement a comprehensive person-centered care plan (a written or electronic record containing all the information the resident needs to effectively manage their own health) for three out of 31 sampled residents (Residents 80, 93, 34, and 20) by failing to ensure: 1. Resident 80 had a care plan addressing the use of an anticoagulant (Eliquis, a drug to treat and prevent dangerous blood clots). 2. Resident 93 had a care plan addressing the resident's discharge to home. 3. Resident 34 had a care plan addressing the use of an anticoagulant (Xarelto, anticoagulant [blood thinner medication] used to lower the risk of stroke [occurs when something blocks blood supply to part of the brain) 4. Resident 20's echocardiogram (EKG, a noninvasive test that records the electrical signal from the heart to check for different heart conditions) was done per physician's order. This deficient practice had the potential to result in inconsistent implementation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-03 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility licensed nursing staff failed to provide care in accordance with professional standards to one out of twenty-four sampled residents (Residents 71) by failing to rotate (a method to ensure repeated injections are not administered in the same area) subcutaneous (beneath the skin) insulin (a hormone that lowers the level of sugar in the blood) administration sites to Resident 71. This deficient practice had the potential to place the resident at increased risk of developing lipodystrophy (a group of conditions characterized by a complete or partial loss of fat tissue) and amyloidosis (when an abnormal protein called amyloid builds up in the tissues and organs). Findings: A review of Resident 71's admission Record indicated the facility admitted Resident 71 on 9/15/2020 and the facility readmitted Resident 71 on 1/8/2021, with diagnoses including type 2 diabetes mellitus (a disease that occurs when the blood glucose, also called blood sugar, is too high) with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents received adequate supervision and implemented measures to prevent accidents for five of five sampled residents, by failing to: 1. Ensure smoking aprons were provided or offered to four of four sampled residents (Resident 7, 29 36, 55). This deficient practice had the potential for placing the residents at risk for sustaining injuries related to cigarette burns. 2. Ensure bilateral floor mats (high-impact foam and are designed to help prevent injury from potential falls) were provided for Resident 77 as ordered by the physician. This deficient practice had the potential to result in fall related injuries. Findings: 1. A review of Resident 36's admission Record indicated the facility admitted the resident on 9/13/2021, with diagnoses including schizoaffective disorder, depressive type (a mental health disorder with symptoms, such as hallucinations or delusions, and mood disorder symptoms, such as depression), and major…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-03 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one of one Nursing Aide (Nursing Aide 1 [NA 1]) was competent to provide indwelling catheter care (reduces the risk of complications such as infections) for one of one sampled resident (Resident 77), who had physician order for indwelling urinary catheter (a tube that is inserted into the bladder, allowing urine to drain freely). This deficient practice had the potential for residents to develop catheter associated urinary tract infection (CAUTI, an infection of the urinary tract caused by a tube [urinary catheter] that has been placed to drain urine from the bladder). Cross reference to F690 and F728. Findings: A review of Resident 77's admission Record indicated the facility originally admitted the resident on 5/12/2023 and readmitted the resident on 8/7/2023 with diagnoses including chronic kidney disease (a disease characterized by progressive damage and loss of function in the kidneys [filter waste and excess fluid from the blood]), dementia (impaired ability to remember, think, or make decisions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-03 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow proper sanitation and food handling practices by: 1. Failing to store food in accordance with professional standards for food service safety by failing to discard: A. [NAME] cooking wine, which expired on 7/28/2022 and was observed in the dry storage room on 10/31/2023. B. [NAME] pie shell wrapped in plastic wrap, dated 9/9/2023, with no expiration date, which was observed in the dry storage room. C. Traditional Stuffing mix, with no expiration date, which was observed in the dry storage room on 10/31/2023. D. Thawing ground beef, dated 10/28/2023, which was observed in the refrigerator on 10/31/23. E. Ground beef, dated 10/28/2023, and ground chicken, dated 10/31/2023, thawing in the same pan, which were observed in the refrigerator on 10/31/2023. F. Pancakes, prepared on 10/25/2023, with an expiration date of 10/28/2023, which were observed in the refrigerator on 10/31/2023. G. A box of unopened sliced ham with a sell by date of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-03 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure Certified Nursing Assistant 5 (CNA 5) was not standing over a resident while feeding the resident for one (Resident 70) out of one sampled resident investigated for dignity. This deficient practice had the potential to affect the residents' sense of self-worth and self-esteem. Findings: A review of Resident 70's admission Record indicated the facility admitted the resident on 8/28/2020, with diagnoses including multiple left rib fractures, psychosis (a mental health condition when there is a loss of contact with reality), vascular dementia (a condition that refers to changes with memory, thinking, and behavior caused by reduced blood flow in the brain), and lack of coordination. A review of Resident 70's Minimum Data Set (MDS - a standardized assessment and care screening tool), dated 01/21/2021, indicated the resident had moderately impaired cognition (mental action or process of acquiring knowledge and understanding) and required extensive assistance with bathing, limited assistance with dressing,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-03 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the call light is within the resident's reach for two of two sampled residents (Resident 36 and Resident 50). This deficient practice had the potential for delaying care and services requested by the residents and placing the residents at risk for falls and injuries. Findings: A review of Resident 36's admission Record indicated the facility admitted the resident on 9/13/2021, with diagnoses including schizoaffective disorder, depressive type (a mental health disorder with symptoms, such as hallucinations or delusions, and mood disorder symptoms, such as depression), and major depressive disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest). A review of Resident 36's Minimum Data Set (MDS, a standardized assessment and care screening tool), dated 2/8/2023, indicated Resident 36 had the ability to make self-understood and understand others. The MDS indicated the resident required supervision with bed mobility, transfer, walk in room, walk in corridor, locomotion on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-03 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide a written notice of bed hold (holding or reserving a resident's bed while the resident is absent from the facility for therapeutic leave or hospitalization) policy and return for one out of five residents (Resident 70) investigated addressing the care area of hospitalization. Resident 70 was transferred from the facility to a general acute care hospital (GACH) on 10/30/2023. This deficient practice had the potential to deny Resident 70's timely return to the facility due to no available bed. Findings: A review of Resident 70's admission Record indicated the facility admitted the resident on 8/28/2020, with diagnoses including multiple left rib fractures, psychosis (a mental health condition when there is a loss of contact with reality), vascular dementia (a condition that refers to changes with memory, thinking, and behavior caused by reduced blood flow in the brain), and lack of coordination. A review of Resident 70's Minimum Data Set (MDS - a standardized assessment and care screening tool), dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide care consistent with professional standards of practice to prevent pressure ulcer (injury to skin and underlying tissue resulting from prolonged pressure on the skin) for one of one sampled resident (Resident 77) by failing to ensure Resident 77's bilateral heel protectors were placed on the resident's heels as ordered. This deficient practice had the potential for development and worsening of pressure ulcer/injuries to the resident. Findings: A review of Resident 77's admission Record indicated the facility originally admitted the resident on 5/12/2023 and readmitted the resident on 8/7/2023, with diagnoses including chronic kidney disease (a disease characterized by progressive damage and loss of function in the kidneys [filter waste and excess fluid from the blood]), dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), and non-pressure chronic ulcer of right heel and midfoot limited to skin breakdown. A review of Resident 77's History and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-03 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide catheter care (reduces the risk of complications such as infections) in a manner to prevent odors, and infection for one of one sampled resident (Resident 77) investigated under the urinary catheter (a tube that is inserted into the bladder, allowing urine to drain freely) or urinary tract infection (UTI, an infection that affects part of the urinary tract-kidneys, ureters, urinary bladder and the urethra) care area. This deficient practice had the potential for residents to develop catheter associated urinary tract infection (CAUTI, an infection of the urinary tract caused by a tube [urinary catheter] that has been placed to drain urine from the bladder). Cross reference to F726 and F728. Findings: A review of Resident 77's admission Record indicated the facility originally admitted the resident on 5/12/2023 and readmitted the resident on 8/7/2023 with diagnoses including chronic kidney disease (a disease characterized by progressive damage and loss of function in the kidneys [filter waste and excess…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-03 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to provide respiratory care consistent with professional standards of practice to one of twenty-four sampled residents (Resident 41) by failing to ensure: 1. The nasal prongs of the nasal cannula (a lightweight tube which on one end splits into two prongs which are placed in the nostrils to provide supplemental oxygen to the body) were inserted on both nostrils of Resident 41. The deficient practice had the potential for Resident 41 not to get enough oxygen in the system causing shortness of breath leading to hypoxia (low levels of oxygen in the body). 2. The nasal cannula tubing was labeled with the date it was last changed. The deficient practice had the potential for Resident 41's nasal cannula tubing to grow bacteria that could cause respiratory infections. Findings: A review of Resident 41's admission Record indicated the facility admitted Resident 41 on 8/13/2015 and readmitted Resident 41 on 8/26/2023, with diagnoses including acute respiratory failure (a serious condition that makes it difficult to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-03 · tag F0728 — failed to protect against nurse-aide misconduct — isolatedEnsure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure Nurse Aide 1, who was employed as a Certified Nursing Assistant, had successfully completed the state's Certified Nursing Assistant (CNA) competency evaluation examination (a standardized assessment that measures the knowledge and skills of individuals seeking certification as a CNA). The facility failed to provide NA 1's CNA certificate number. This deficient practice had the potential to result in the residents receiving substandard care, leading to potential health risks and complications. Cross reference to F690 and F728. Findings: During an interview and record review on 11/3/2023 at 9:43 a.m., with the Assistant Administrator (AADM), reviewed NA 1's employee file. The AADM stated the facility hired NA 1 on 7/28/2023 as full time CNA. The AADM stated NA 1's certificate number and orientation checklist was not on file. During a concurrent interview and record review on 11/3/2023 at 1:44 p.m., with the Director of Staff Development (DSD), reviewed NA 1's training program certificate. The DSD stated the training…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-03 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of five sampled residents (Residents 81) reviewed for unnecessary medications was free from unnecessary psychotropic medications (medications capable of affecting the mind, emotions, and behavior) by failing to provide documented diagnosis for administering Olanzapine (antipsychotic medication, drug used to manage abnormal condition of the mind described as involved a loss of contact with reality) to Resident 81. This deficient practice had the potential to result in ineffective treatment and placed the resident at risk for receiving unnecessary psychotropic medication and adverse effects (unwanted effects that a medication may have) including sedation, fatigue, death typically occurred due to heart failure (a progressive heart disease that affects pumping action of the heart muscles), or sudden death. Findings: A review of Resident 81's admission Record indicated the facility admitted the resident on 2/17/2022, with diagnoses including vascular dementia (a type of dementia that occurs when there is damage to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-03 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to maintain safe and proper temperatures for all medications for one of two medication room refrigerators (Med Ref 1) by: 1. Failing to ensure the medication refrigerator freezer did not have ice buildup. 2. Failing to ensure the refrigerator temperature was maintained between 36 Fahrenheit (F, a unit of measure) to 46 F. This deficient practice had the potential to result in degradation or alteration of the medications, rendering them ineffective or even potentially harmful. Cross reference to F908. Findings: During a concurrent observation and interview, in Med Ref 1, on 11/1/2023 at 2:44 p.m., with Licensed Vocational Nurse 2 (LVN 2), observed medication refrigerator with temperature reading at 28 F. LVN 2 stated there is ice buildup inside the fridge and will ask maintenance to clean the refrigerator. LVN 2 stated the medication refrigerator's temperature should be between 36 F to 46 F. During a concurrent observation and interview, inside Med Ref 1, on 11/1/2023 at 3:55 p.m., with the Registered Nurse 1 (RN…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-03 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to provide food that accommodates resident preferences for one out of twenty-four sampled residents (Resident 36) by failing to ensure Resident 36's preferences were updated per facility's policy and procedure. The deficient practice had the potential for resident to have poor appetite that could potentially result in weight loss. Findings: A review of Resident 36's admission Record indicated the facility admitted Resident 36 on 9/13/2021, with diagnoses including protein-calorie malnutrition (an imbalance between the nutrients the body needs and the nutrients it gets), major depressive disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest), and lymphedema (tissue swelling caused by an accumulation of protein-rich fluid drained through the body's lymphatic system [part of the immune system]). A review of Resident 36's Minimum Data Set (MDS - a standardized assessment and care screening tool), dated 9/8/2023, indicated Resident 36 had the ability to make self-understood and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-03 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain one of two medication room refrigerators (Med Ref 1) in safe operating condition by: 1. Failing to ensure the medication refrigerator freezer did not have ice buildup. 2. Failing to ensure the refrigerator temperature was maintained between 36 Fahrenheit (F, a unit of measure) to 46 F. This deficient practice had the potential to result in degradation or alteration of the medications, rendering them ineffective or even potentially harmful. Cross reference to F761. Findings: During a concurrent observation and interview, in Med Ref 1, on 11/1/2023 at 2:44 p.m., with Licensed Vocational Nurse 2 (LVN 2), observed medication refrigerator with temperature reading at 28 F. LVN 2 stated there is ice buildup inside the fridge and will ask maintenance to clean the refrigerator. LVN 2 stated the medication refrigerator's temperature should be between 36 F to 46 F. During a concurrent observation and interview, inside Med Ref 1, on 11/1/2023 at 3:55 p.m., with the Registered Nurse 1 (RN 1), observed ice buildup…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-30 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to screen and/or offer the pneumococcal vaccine (a drug that helps the immune system develop immunity from pneumococcal pneumonia [an infectious bacterial lung disease]) for three of five sampled (Resident 1, Resident 3, and Resident 4) when the following occurred: A. Resident 1 ' s immunization record (document that indicates the type of vaccine administered and when the vaccine was administered) did not indicate if Resident 1 received the pneumococcal vaccine. B. Resident 3 was not screened for pneumococcal vaccine eligibility and was not offered the pneumococcal vaccine. C. Resident 4 was not screened and offered the pneumococcal vaccine upon admission to the facility. These deficient practices resulted in Resident 1, Resident 3, and Resident 4 to not make an informed decision regarding the pneumococcal vaccine and potentially increase the risk of acquiring and transmitting pneumococcal pneumonia in the facility. Findings: A. A review of Resident 1 ' s…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-17 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the Fall Risk Evaluation tool (a rapid and simple method of assessing resident ' s likelihood of falling in the skilled nursing facility) accurately reflected the fall risk status of one of three sampled residents (Resident 1). The deficient practice had the potential to formulate and implement a care plan not appropriate to current fall risk status of Resident 1 that could lead to further falls with injury. Findings: A review of Resident 1 ' s admission Record indicated the facility admitted the resident on 4/1/2019 and the facility readmitted the resident on 5/7/2021 with diagnoses including fracture (a partial or complete break in bone) of greater tuberosity (the bump of bone) of left humerus (left upper rm bone), disorders of bone density (measurement of how tightly a material is packed together) and structure, and abnormalities of gait (a manner of walking) and mobility. A review of Resident 1 ' s Minimum Data Set (MDS - a standardized…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-17 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to maintain an infection prevention and control program by failing to label the urinal with name of the resident to one of three sampled residents (Resident 1). This deficient practice had the potential for cross contamination (unintentional transfer of bacteria/germs or other contaminants from one surface to another) of infection among residents. Findings: A review of Resident 1 ' s admission Record indicated the facility admitted the resident on 4/29/2019 and the facility readmitted the resident on 5/7/2021 with diagnoses including benign prostatic hyperplasia (a condition in men in which the prostate gland [a gland below the bladder and in front of the rectum in men] is enlarged and not cancerous), neuromuscular dysfunction of the bladder (when a person lacks bladder control due to brain, spinal cord or nerve problems), and Coronavirus Disease 2019 (COVID-19 -a highly contagious disease spread from person to person through droplets released when an infected person coughs, sneezes, or talks). A review of Resident 1 ' s…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$8,018 in federal fines across 1 penalty.
- $8,018 — penalty dated 2023-11-27
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to CHARIS TRUST DTD 12/22/16 — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.3 | +0.7 vs chain |
| Health inspection | 2 of 5 | 2.0 | ≈ chain avg |
| Staffing | 5 of 5 | 4.5 | +0.5 vs chain |
| Quality measures | 5 of 5 | 5.0 | ≈ chain avg |
The other 5 homes this chain runs (chain average 3.3★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| DAVID, EMMANUEL | Individual | DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; CORPORATE OFFICER | since 03/05/2003 |
| DAVID, OFELIA | Individual | DIRECT OWNERSHIP INTEREST | since 12/22/2016 |
| QUION, ANTONIO | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2014 |
| STEVE, DENISE | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2021 |
| AREVALO, JOSE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/06/2026 |
| OFOEGBU, KINGSLEY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/01/2023 |
| WASHINGTON INVESTMENTS III, LLC | Organization | ADP OF THE SNF | since 02/01/2023 |
CMS files one row per role, so the 15 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.0M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055002. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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