No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Heritage Rehabilitation Center

21414 S. Vermont Avenue, Torrance, CA 90502 · For profit - Limited Liability company · 161 certified beds · (310) 320-8714 Medicare & Medicaid certified

Call the home — (310) 320-8714 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0609, F0610) — most recent Jul 20255 actual-harm citations$179,687 in federal fines2 Medicare payment denials
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a high payroll-based staffing rating (5/5)
  • lower-than-typical staff turnover (30% vs 45% nationally) — better care continuity
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 5 actual-harm citations
  • a high number of inspection citations overall (59) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $179,687 in federal fines (most recent 2025-06-13)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
1/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
Grace Pyo0.3 mi
1000 W Carson St · (424) 306-5602 · Call to confirm hours
Pharmacy
21720 S Vermont Ave · (310) 328-0982 · Call to confirm hours
Grocery
21600 S Vermont Ave · (310) 328-3023 · Call to confirm hours
Park
21411 Orrick Ave · (310) 830-4925 · Typically dawn to dusk
Place of worship
21804 S Vermont Ave · (310) 833-4049

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased3.2%10.2%15.4%better
Long-stay residents who lose too much weight2.8%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.9%0.8%0.9%typical
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms5.5%7.3%6.5%better
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.9%1.6%3.3%worse than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened4.8%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication14.0%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers5.6%4.3%4.7%worse
Long-stay residents with worsening bladder/bowel control2.2%10.2%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table3.1%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication0.6%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine100.0%93.2%79.4%better
Short-stay residents rehospitalized after admission23.0%23.0%22.6%typical
Short-stay residents with an outpatient ER visit11.1%11.2%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.752.251.67typical
Long-stay outpatient ER visits per 1,000 resident days1.341.571.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

61.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 238 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

61.2%U.S. median 51.5%
Got home and stayed home
8.3%U.S. median 10.7%
Went back to hospital
51.1%U.S. median 56.6%
Met the expected recovery
0.37U.S. median 0.31
Therapy hours / resident / day
0.18hours / resident / day
Physical therapy
0.15hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 51.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 94 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.37 therapist hours per resident per day in 2026Q1 — more than 63% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 43% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF61.2%CMS range 52.9–66.151.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.3%CMS range 5.8–10.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge51.1%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge48.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge29.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.1%CMS range 4.5–10.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.371.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.69
RN hours/ resident / day
1.22
LPN hours/ resident / day
2.74
Aide hours/ resident / day
4.65
Total nurse hours/ resident / day
0.54
RN hoursweekends
30.5%
Total nursing turnover
33.3%
RN turnover

How full it usually is: this home is certified for 161 beds and averages 131.8 residents a day — about 82% occupied, or roughly 29 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.65 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.69 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.74 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.20 hrs/resident/day on weekends vs 4.83 on weekdays — 13% thinner on weekends. RN hours go from 0.75 to 0.54 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 30% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

21
deficiencies at the latest standard inspection (2025-06-13)
13
at the previous standard inspection (2024-06-13)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

59 citations, most serious first. The 15 most serious are shown; the remaining 44 are one tap away and print in full.

  • Actual harm · Gcited before2025-06-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide the necessary care and treatment for four of six sampled residents (Resident 19, 14. 61 and 39). The facility failed to: 1. Ensure Licensed Vocational Nurse (LVN) 8, LVN 9 and Registered Nurse (RNS) 4 assessed and monitored Resident 19 when the resident had a change in condition (COC- a sudden, clinically important deviation from a patient's baseline in physical, cognitive [ability to think, and understand] behavioral, or functional status which without immediate intervention, may result in complications or death) manifested by shivering and shaking on 6/8/2025 at 11:10 p.m., and every two hours thereafter. 2. Ensure LVN 8 informed LVN 9 of Resident 19's shivering and shaking on 6/8/2025 at 11:10 p.m. during change of shift handoff. These failures resulted in Resident 19 found unresponsive on 6/9/2025, at 4:14 a.m., pronounced dead on 6/9/2025 at 5:03 a.m. after cardiopulmonary resuscitation (CPR- an emergency procedure used to restart a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-06-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents, who were identified at risk for falls, did not fall and sustain injury for two of three sampled residents (Resident 50 and Resident 89). The facility failed to: 1. Ensure Resident 50's talking device (recordable voice alarm with a personalized message that plays when an alarm is triggered) was turned on as one of the interventions of fall risk prevention program for Resident 50. 2. Ensure the licensed nurses evaluated the effectiveness of interventions of Resident 50's care plan titled, At risk for falls, difficulty maintaining sitting/standing balance, history of falls/multiple falls initiated on 12/25/2024, after the resident's fall on 4/19/2025, to develop new interventions to prevent the resident's fall on 5/22/2025 with injuries. 3. Ensure staff followed the facility's policy and procedure (P&P) titled, Safety and Supervision of Residents, undated, which indicated, The care team will target interventions that will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-06-13 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to prevent the resident's unplanned severe weight loss (a weight loss greater than 5 % in one month, greater that 7.5% in three months and greater than 10 % in 6 months) of nine (9) pounds ([lbs.] 9.57 percent [%] in one month for one of two sampled residents (Resident 129). The facility failed to: 1. Ensure the Registered Dietician's ([RD] a health professional who has a special training in diet and nutrition) recommendation to increase Resident 129's enteral (form of nutrition that is delivered into the digestive system as liquid) feeding from 250 milliliter ([ml] unit of measurement) four times per day to 250 ml five times per day totaling 1500 calories ([kCal] energy people get from the food and drink they consume, and the energy they use in physical activity) were followed and provided. 2.Ensure staff monitored Resident 129's weight and reported the resident's five pounds weigh loss to Resident 129's physician and RD in accordance with the care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-06-13 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the resident, who had a Stage 4 pressure ulcer (wound that penetrate all layers of skin exposing muscles, tendons [tissue that unites a muscle with a bone] cartilage {tissue that lines a joints}, and bones caused by prolonged pressure on the skin) to sacrum (tailbone area), did not experience unnecessary pain and suffering during pressure ulcer treatment and repositioning for one of five sampled residents (Resident 73). The facility failed to: 1. Ensure the Registered Nurse (RN 6) provided Resident 73 with effective pain relieve when Resident 73 loudly screamed and moaned during the sacral pressure ulcer treatment. 2. Evaluate the pain relieve effectiveness of Tylenol (pain medication) 325 milligrams ([mg]-a unit of measurement) two tablets given to Resident 73's as ordered prior to pressure ulcer treatment before the start of pressure ulcer treatment. 3. Notify Resident 73's physician (MD 1) of Resident 73's pain management with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-10-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure a resident was placed securely in the sling (part of a lift system placed under and around patients who have mobility issues to assist them to be lifted and transferred safely from a bed, wheelchair, toilet, or shower) for a mechanical lift (a device used to ensure the safe transfer of patients from one location to another), prior to being transferred from a bed to a wheelchair, for one of three sampled residents (Resident 1). This deficient practice resulted in Resident 1 falling from the mechanical lift onto his bed and sustaining a fracture (partial or complete break in the bone) of his clavicle (the collar bone) and his rib (chest bone). Resident 1 was transferred to a General Acute Care Hospital (GACH) for evaluation, treatment, and a Computed Tomography scan ([CT scan] a diagnostic imaging procedure that uses a combination of x-rays and computer technology to produce images of the inside of the body) of his head. Findings: During a review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-24 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a written copy of the bed hold notice was created and provided to one of three sampled resident's (Residents 1) responsible party (RP) within 24 hours of transferring Resident 1 to a General Acute Care Hospital (GACH).This deficient practice resulted in the incomplete status of Resident 1 bed hold availability and no documented notice provided to RP.Findings:During a review of Resident 1's admission Record, the admission Record indicated Resident 1 was initially admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses including Huntington's disease (nerve cells in parts of the brain that gradually break down and die), major depressive disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest), and dementia (a progressive state of decline in mental abilities). During a review of Resident 1's Minimum Data Set (MDS- a resident assessment tool) dated 9/13/2024, the MDS indicated Resident 1's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-23 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to the California Department of Public Health (CDPH) in two hours of an allegation for one of five sampled residents (Resident 1). This deficient practice placed Resident 1 at risk for further abuse in the facility and had the potential for abuse for all residents in the facility. Findings:During a review of Resident 1's admission Record (Face Sheet), the admission Record indicated Resident 1 was initially admitted on [DATE] and was readmitted on [DATE] with diagnoses including muscle wasting and atrophy (gradual decline), lack of coordination, and Type 2 (II) Diabetes Mellitus (DM: a chronic disease that affects how the body processes sugar). During a review of Resident 1's history and physical (H&P) dated 6/18/2025, the H&P indicated Resident 1 has fluctuating capacity to understand and make decisions.During a review of Resident 1's Minimum Data Set ([MDS] a resident assessment tool) dated 6/20/2025, the MDS indicated Resident 1 was cognitively intact.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-23 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement its abuse policy and procedure by failing to do a complete investigation and remove a Certified Nurse Assistant (CNA) 1 during the investigation for an allegation of abuse for one of five sampled residents (Resident 1). This deficient practice had the potential to place Resident 1 and all residents in the facility at risk of abuse. Findings: During a review of Resident 1's admission Record (Face Sheet), the admission Record indicated Resident 1 was initially admitted on [DATE] and was readmitted on [DATE] with diagnoses including muscle wasting and atrophy (gradual decline), lack of coordination, and Type 2 (II) Diabetes Mellitus (DM: a chronic disease that affects how the body processes sugar)During a review of Resident 1's history and physical (H&P) dated 6/18/2025, the H&P indicated Resident 1 has fluctuating capacity to understand and make decisions.During a review of Resident 1's Minimum Data Set (MDS: a resident assessment tool) dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-06-13 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to store, handle and maintain food/food supplies with professional standard for food service safety for 125 residents who eat in the kitchen when : 1.Staff failed to wear a hair net while in the kitchen. 2. Food stored in the refrigerator had no label and open date. 3.The counter mounted can opener had a black tarry substance present. 4.One large dented can of jack pot brand 6 pounds 11 ounce of pineapple on the shelf. 5.Floor underneath the triple sink with small white particle and thick black tarry film. These failures had the potential to result in pathogen (germ) exposure to residents and placed residents at risk for developing foodborne illness (food poisoning) with symptoms including upset stomach, stomach cramps, nausea, vomiting, diarrhea and fever and can lead to other serious medical complications and hospitalization. During a concurrent observation and interview on 6/9/2025 at 8:19 a.m., with Dietary Staff Supervisor (DSS) in the kitchen, Dietary Aide (DA) 2 walked into the kitchen without wearing a hair net. DSS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-06-13 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility's Quality Assessment and Assurance Committee (QAA) failed to implement corrective action from the last re-certification survey in regard to the facility repeated deficient practices. Findings: During a review of the facility's Statement of Deficiencies for the 2024 Recertification survey indicated the following repeat deficiencies: Nutrition/Hydration, pain management, food procurement, store/prepare/serve-sanitary, QAPI QAA improvement, reasonable accommodation of needs /preferences, development/ implement comprehensive care plan, Infection prevention & control, quality of care, pharmaceutical services, drug regimen review, labeling and storage of drugs. During a concurrent interview and record review on 06/13/25 at 10:41 a.m., with the Director of Nursing (DON), Administrator (ADM) and Quality Assurance (QA) nurse, reviewed QAPI reports on falls. QA nurse confirmed that these deficiencies were identified and went up and down, but facility was working on them. Per reports goals of QAPI reports as follows: 1.To decrease the number…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-06-13 · tag F0925 — failed to control pests — widespread
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to provide an effective pest control by: a. Preventing an infestation of tiny flies (Drain Flies) in the kitchen. This deficient practice had the potential to affect the residents by causing disease for the 127 residents who eat food in the kitchen. Findings: During an initial observation in the kitchen on 6/9/2025 at 8:16 a.m. with the Dietary Supervisor (DS), two small flies were seen flying over a mat placed in front of the triple sink. Additionally, there were small white particles and a black tarry substance observed on the floor under the sink. The mat was noted to be sticky. DS mentioned that staff are unable to clean under the sink. During a second kitchen inspection on 6/10/2025 at 9:15 a.m., multiple tiny flies flew from the mat in front of the three sinks. The area around the drain under the mat was moist. During a record review of the Orkin Service Report (OSR) dated 5/21/2025 at 8:09 a.m., a technician checked the kitchen for any pest activity and treated as needed. During a review of the records for the floor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-13 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the nursing staff failed to: 1.Ensure that the call light device was within easy reach for Resident 42 and Resident 45. 2.Provide a communication board (a visual aid often featuring pictures, symbols, or words to help individuals with aphasia express themselves and understand others when verbal communication is difficult) for Resident 120, who is aphasic. These deficient practices had the potential to result in a delay of care and the residents needs not being met. Findings: a.During a review of Resident 42's admission Record, the admission Record indicated Resident 42 was initially admitted to the facility on [DATE] and last admitted on [DATE] with a diagnosis including ataxic gait ( an abnormal walking pattern ), repeated falls, and depression , unspecified ( a condition of persistent sadness and loss of intertest in activities). During a review of Resident 42's History and Physical (H&P), dated 3/25/2025, the H&P indicated, Resident 42 does not have the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-13 · tag F0697 — failed to manage pain — pattern
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure the resident, who had unrelieved pain on his shoulder, neck, and legs, was provided with effective pain management (the process of alleviating the resident's pain to a level that is acceptable to the resident and is based on his or her clinical condition and established treatment goal) for one of one sampled resident (Resident 55). The facility failed to: 1. Ensure Lidocaine patch (topical [applied to the surface of the body] pain relievers that work by numbing the skin) and Aspercrem (topical pain relief designed to relieve minor aches and pains associated with conditions like arthritis and backaches) were offered and given to Resident 55 in 4/2025, 5/2025 and 6/2025, as ordered by the physician. 2. Ensure Resident 55's pain level rated 8 out of 10 on a pain rating scale (pain screening tool using numerical value to assess the level of pain ranging from 0 to 10 where (0) No Pain, (1-3) Mild Pain, (4-6) Moderate Pain, and (7-10) Severe Pain) on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-13 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to: 1. Administer metformin ( a medication for treating high blood glucose), within one hour of its scheduled administration time according to the facility's undated policy and procedure titled Administering Medications. This affects one of the six sampled residents during medication administration (Resident 30). 2a. Ensure Resident 47's aspirin [a medication used to prevent heart attack (flow of blood and oxygen is blocked) and stroke (loss of blood flow to a part of the brain)] chewable tablet was administered as a chewable according to manufacturer formulation specifications instead of being swallowed without chewing, on 6/10/2025, affecting one of six sampled residents during medication administration (Resident 47). 2b. Wear gloves during the administration and handling of Letrozole (a hazardous medication used to treat cancer) for Resident 47 as per facility's P&P titled, Handling of Hazardous Drugs in Healthcare Setting, undated,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-13 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to: 1. Maintain a clean and safe environment for medication storage by removing unsealed red biohazard containers filled with discarded medications in tablets, capsules and liquid form from three of the four inspected carts (Station B1, Station B2, and Station A). 2.Ensure that Resident 30 does not self-administer medications without facility supervision by safeguarding his medications during the medication pass, affecting one of six residents (Resident 30). 3. Ensure Resident 40's Humulin N ([generic name - insulin human isophane NPH] a type of insulin [a hormone that removes excess sugar from the blood, can be produced by the body or given artificially via medication] used to treat high blood sugar) was labeled with an open date and Resident 76's Breyna ([generic name - budesonide with formoterol] a medication delivered in the form of inhalation spray through a device used to treat breathing problems) were labeled in accordance with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 44 citations
  • Potential for harm · E2025-06-13 · tag F0790 — failed to provide dental care — pattern
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide necessary dental services for four of four sampled residents (Resident 78,105, 6 and 10). This failure had the potential to lead to weight loss, inability to chew effectively, or infection of the mouth. Findings: During a record review of Resident 78's admission Record, the admission Record indicated Resident 78 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including mild protein-calorie malnutrition (a mild deficiency in the intake of both protein and calories, resulting in adequate nutrition), nausea with vomiting, and muscle wasting. During a review of Resident 78's History and Physical (H&P), the H&P indicated, Resident 78 he was able to express needs, communicate, follow commands and talk in full sentences. During a review of Resident 78's Minimum Data Set (MDS-a resident assessment tool), the MDS indicated, Resident 78 was dependent on nursing staff with transferring. The MDS indicated Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-13 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accurately assess and code the Minimum Data Set (MDS, resident assessment tool) assessments for one of six sampled residents (Resident 32) by failing to ensure Section GG 0115A was coded accurately to indicate functional limitations in range of motion (limited ability to move a joint that interferes with daily functioning, including activities of daily living, or places the resident at risk of injury) of Resident 32's both arms. This deficient practice had the potential to result in delayed or missed identification of joint range of motion (ROM, full movement potential of a joint) changes, inaccurate care planning, and inadequate provision of services and treatments for Resident 32. Findings: During a review of Resident 32's admission Record, the admission indicated Resident 32 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses including osteoarthritis (loss of protective cartilage that cushions the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-13 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to review and revise the comprehensive care plan for two of four sampled residents (Resident 50 and 61) by failing to: 1.Revise and update Resident 50's care plan after a fall on 4/19/2025. 2.Revise and update Resident 61's care plan after Resident 61 pulled out her nasogastric tube (NG tube- a thin flexible tube inserted through the nose, down the throat, and into the stomach) and conduct an Interdisciplinary Team (IDT) conference. These failures resulted in Resident 50 falling on 5/22/2025 and Resident 61 pulling out her NG tube multiple times. Findings: 1. During a review of Resident 50's admission Record, the admission Record indicated Resident 50 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including dementia (a progressive state of decline in mental abilities), osteoporosis (weak and brittle bones due to a lack of calcium and Vitamin D), fractures of left and right humerus (the long bone of the upper arm), repeated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-13 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that facility staff did not administer Resident 120's benzonatate (a medication used to treat cough) capsules via gastrostomy tube ([G-tube] a soft tube surgically placed directly into the stomach for administration of medication and nutrition), for one of six sampled residents. This deficient practice failed to provide medication in accordance with professional standards of practice and had the potential to result in adverse effects and untreated cough for Resident 120. Findings: During a review of Resident 120's admission Record dated 6/10/2025, the admission Record indicated Resident 120 was admitted to facility on 5/22/2025 with diagnoses including but not limited to dysphagia (difficulty swallowing), aphasia (a disorder that makes it difficult to speak) following cerebral infarction (loss of blood flow to a part of the brain), pneumonia (an infection/inflammation in the lungs) due to methicillin susceptible staphylococcus…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews and record reviews, the facility failed to provide the necessary treatment and services to minimize the risk of development of pressure injuries (PIs, areas of damaged skin caused by staying in one position for too long) for one of three sampled residents (Resident 115) by failing to: a.Ensure the low air loss mattress (LALM - a pressure relieving mattress filled with air) remains inflated. This deficient practice had the potential for Resident 115 to develop new pressure injury and skin wounds to worsen. Findings: During a review of Resident 115's admission Record, the admission Record indicated the facility admitted Resident 115 on 4/21/2025 with diagnoses of muscle wasting and atrophy ( partial or complete wasting away of the body ), not elsewhere classified, multiple sites, pressure-induces deep tissue damage of sacral region ( pressure ulcer of lower back and spine), pressure-induces deep tissue damage of the left heel, pressure-induces deep tissue damage of the right heel and essential primary hypertension ( high blood pressure). During a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-13 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to improve and/or prevent a decline in range of motion (ROM, full movement potential of a joint) for one of six sampled residents (Resident 39) by failing to provide Resident 39 with active assistive range of motion (AAROM, movement at a given joint with a person's own effort and assistance from an external force or another person) exercises to the left ankle per Restorative Nursing Aide (RNA, nursing aide program that helps residents maintain their function and joint mobility) physician's orders and in accordance with Physical Therapy (PT, profession aimed in the restoration, maintenance, and promotion of optimal physical function) recommendations. This deficient practice had the potential to cause Resident 39 to have a decline in ROM leading to contracture (loss of motion of a joint) development and have a decline in physical functioning and mobility (ability to move). Findings: During a review of Resident 39's admission Record, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-13 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure two sampled residents (Resident 78 and Resident 95) were provided with a bowel and bladder retraining and/or toileting program ( aims to help individuals regain control over their bowel and bladder functions through a structured approach), to regain normal bowel and bladder function as much as possible and received appropriate treatment and services to restore continence. This failure had a potential risk for Resident 78 and Resident 95 to lose their ability to regain control of bowel and bladder function, which could result in loss of dignity. Findings: 1. During a record review of Resident 78's admission Record, the admission Record indicated Resident 78 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including mild protein-calorie malnutrition (a mild deficiency in the intake of both protein and calories, resulting in adequate nutrition), nausea with vomiting, and muscle wasting. During a review of Resident 78's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-13 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation interview, and record review the facility failed to ensure one of one sampled resident (Resident 62) was provided with water at the bedside. This failure had the potential to put Resident 62 at risk for dehydration (occurs when your body loses more fluids than it takes in, leading to an insufficient amount of water for normal function.) Findings: During a review of Resident 62's admission Record, the admission Record indicated Resident 62 was originally admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including to constipation (digestive issue where bowel movements become less frequent, and stools become difficult to pass) diabetes mellitus (DM-a disorder characterized by difficulty in blood sugar control and poor wound healing), nausea with vomiting gastro-esophageal reflux (a condition in which acidic gastric fluid flows backward into the esophagus, resulting in heartburn.) During a review of Resident 62's Minimum Data Set (MDS - a resident assessment tool), dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-13 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain a medication error rate of less than 5% (percent) during medication pass for two of six sampled residents (Residents 30 and 47) by failing to: 1. Ensure administration of metformin (a medication used to treat high blood glucose) within one hour of its scheduled time of administration as per facility's policy and procedure (P&P) titled, Administering Medications, undated, affecting one of six sampled residents during medication administration (Resident 30). 2. Ensure Resident 47's aspirin [a medication used to prevent heart attack (flow of blood and oxygen is blocked) and stroke (loss of blood flow to a part of the brain)] chewable tablet was administered as a chewable according to manufacturer formulation specifications instead of being swallowed without chewing, on 6/10/2025, affecting one of six sampled residents during medication administration (Resident 47). These deficient practices of medication administration error rate of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-13 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure residents were free from significant medication errors for one (Resident 30) of six sampled residents during medication administration, by failing to administer Resident 30's metformin (a medication used to treat high blood glucose) within one hour of its scheduled time of administration as per facility's policy and procedure (P&P) titled, Administering Medications, undated. This deficient practice failed to provide medication in accordance with the physician's orders or professional standards of practice and had the potential to result in hyperglycemia (high blood glucose) for Resident 30. Findings: During a review of Resident 30's admission Record (a document containing demographic and diagnostic information), dated 6/11/2025, the admission record indicated, Resident 30 was admitted to facility on 1/21/2021 with diagnosis including, but not limited to, Type 2 Diabetes Mellitus (DM - a disorder characterized by difficulty in blood sugar control and poor wound healing) without complications. During a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-13 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY During a review of Resident 19's admission Record, the admission Record indicated Resident 19 was initially admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including congestive heart failure (CHF-a heart disorder which causes the heart to not pump the blood efficiently, sometimes resulting in leg swelling), diabetes mellitus (DM- a disorder characterized by difficulty in blood sugar control and poor wound healing), cardiomyopathy ( a long term condition that affects the heart muscle making it harder to pump blood), Covid -19 (highly contagious respiratory disease caused by Coronavirus which is transmitted thru coughing, talking , sneezing and touching contaminated surfaces ), and end stage renal disease (ESRD- irreversible kidney failure) with dependence on renal hemodialysis (procedure to remove waste products and excess fluids from the blood when kidneys stop working properly). The admission Record indicated the resident was discharged to a funeral home on 6/9/2025 at 10:25 a.m.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-13 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure Certified Nursing Assistant (CNA 5) wear proper personal protective equipment (PPE-clothing and equipment that is worn or used to provide protection against hazardous substances and/or environments) and practice hand hygiene for one of two sampled resident ( Resident 119) who had Covid 19 ( highly contagious respiratory disease) before entering the room. This failure had the potential to transmit and spread infection among residents ,visitors and staff. Findings: During a review of Resident 119's admission Record, the admission Record indicated Resident 119 was initially admitted to the facility on [DATE] and was readmitted on [DATE] with diagnoses including hemiplegia (paralysis of one side of the body) and hemiparesis (weakness of one side of the body) affecting the left non-dominant side following a stroke[occurs when a blood vessel that carries oxygen and nutrients to the brain is blocked by a clot or bursts]), Covid 19…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-07 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two of five sampled residents (Resident 1 and 2) participated in care plan meetings to discuss her care and discharge goals. This deficient practice had the potential to violate Resident 1 and 2's right to be an active participant in her care. Findings: a. During a review of Resident 1's admission record (Face Sheet), the Face Sheet indicated Resident 1 was initially admitted to the facility on [DATE] and was readmitted on [DATE] with diagnoses including hemiplegia (total paralysis of the arm, leg, and trunk on the same side of the body) and hemiparesis (one sided muscle weakness) following cerebral infarction (blood flow to a part of the brain is blocked that leads to tissue death) affecting right dominant side and aphasia. During a review of Resident 1's History and Physical (H&P) dated 4/5/2025, the H&P indicated Resident 1 has limited decision-making capacity. During a review of Resident 1's Minimum Data Set ([MDS] a resident assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-26 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure Certified Nursing Assistant 1 (CNA 1) followed proper hand hygiene for contact isolation (the use of personal protective equipment [PPE - gown, mask, and gloves] for patients with diseases [illness or sickness characterized by specific signs or symptoms] caused by bacteria [germs] and viruses [a type of germ which causes disease] that are spread through direct and indirect contact) for Clostridioides difficile ([C. diff] a bacteria that causes diarrhea [the passage of three or more loos or liquid stools in one day or more frequent passage than is normal for the individual] and inflammation [the body ' s immune system ' s (body ' s protection against germs) response to an irritant] in the large intestine) for one of three sampled residents (Resident 2) when CNA 1 did not wash her hands with soap and water after providing direct care to Resident 2. This deficient practice has the potential to spread contagious bacteria and spores such…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-06-13 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain and observe infection control practices by failing to: 1. Ensure Certified Nursing Assistant (CNA) 1 and 2, performed hand hygiene in between residents when passing lunch trays. 2. Ensure Restorative Nursing Aide 1 (RNA 1) use the appropriate cleaning agent to effectively clean and disinfect a cloth gait belt (safety device worn around the waist that can be used help safely transfer a person from one surface to another or while walking) after completing RNA walking exercises with Resident 96. These deficient practices had the potential to result in cross contamination (physical movement or transfer of harmful bacteria from one person, object, or place to another) and place residents at risk for the spread of infection. 3.Ensure Resident 3's nephrostomy tube (a drainage tube placed into the kidney to drain urine directly from the kidney) drainage should be below the level of the kidneys. This deficient practice had the potential…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-13 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility staff failed to ensure call light was within reach for two of four sampled residents (Resident 3 and Resident 22). This deficient practice had the potential for Resident 3 and 22 not to receive necessary assistance when needed, and experienced loss of self-esteem. Findings: During a review of Resident 3's admission Order, the admission Record indicated Resident 3 was admitted to the facility on [DATE] and re-admitted on [DATE], with diagnoses including paraplegia (paralysis that affects your legs, but not your arms), and unspecified epilepsy (disorder in which nerve cell activity in the brain is disturbed, causing seizures [involuntary muscle movements]) During a review of Resident 3's Minimum Data Sheet (MDS- a comprehensive assessment and care planning tool) dated 5/10/2024 indicated Resident 3 had moderate cognitive impairment (ability to learn, understand, and make decisions) and requires maximum assistance for toileting hygiene, shower/bathe…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-13 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and/or implement an individualized person-centered plan of care with measurable objectives, timeframe, and interventions to meet the residents' needs for four of eight sampled residents (Residents 66 and 73, 9 and 103) by failing to: a. Develop a care plan for Restorative Nursing Aide (RNA, nursing aide program that helps residents maintain their function and joint mobility) services for Resident 66. b. Develop a care plan for RNA services for Resident 73 These deficient practices had the potential to negatively affect the delivery of necessary care and services for Residents 66 and 73. c.Follow the care plan interventions for Resident 9 and 103 who were at risk for bleeding while on Coumadin (blood thinner) therapy. This deficient practice had the potential to result in complications from the use of Coumadin such as bruising and bleeding. Findings: a. During a review of Resident 66's admission Record indicated Resident 66 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-13 · tag F0688 — failed to keep residents mobile / prevent decline — pattern
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide treatments and services to five of eight sampled residents (Residents 23, 66, 84, 117, and 43) to prevent and/or limit a decline in joint (where two bones meet) range of motion ([ROM] full movement potential of a joint) and mobility (ability to move). a. For Resident 23, the facility failed to provide Restorative Nursing Aide ([RNA] nursing aide program that helps residents maintain their function and joint mobility) ROM exercises to Resident 23's both legs and assist with arm bicycle (stationary piece of equipment using a cycling motion for the arms to provide a cardiovascular and strength workout exercises, seven (7) times a week as ordered. b. For Resident 66, the facility failed to provide RNA ROM exercises to both arms and both legs, 7 times a week as ordered. c.For Resident 84, the facility failed to provide RNA services for: 1.ROM exercises to the left arm, 7 times a week as ordered. 2.Right arm strengthening exercises on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-06-13 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide adequate and sufficient nursing staff to provide care for residents requiring Restorative Nursing Aide (RNA, nursing aide program that helps residents maintain their function and joint mobility) services. This deficient practice had the potential for 95 residents with physician's orders for RNA to experience a decline in range of motion (ROM, full movement potential of a joint) and mobility (ability to move). Findings: During a review of the Order Listing Report of RNA orders for 6/2024 indicated 95 residents had physician's orders for RNA to provide either assistance with sit-to-stand transfers, ROM exercises to the arms, ROM exercises to the legs, application of splints (material used to restrict, protect, or immobilize a part of the body to support function, assist and / or increase range of motion), ambulation (walking), stair climbing exercises, or exercises on the arm bicycle (stationary piece of equipment using a cycling motion for the arms to provide a cardiovascular and strength workout). During a review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-13 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to: 1.Ensure to keep a separate log of uses from the emergency medication supplies. 2.Ensure the licensed nurses would document inventory count (cycle count) of narcotics (medication used to moderate to severe pain) stored in the Cubex (an automated dispensing cabinet with a computer-controlled system that stores and dispense medications) at change of shift. Twenty-four of 124 shifts did not have nurses' signatures, and the existing signatures of the remaining 100 shifts had identical signatures for the performing and witnessing nurses. 3.Ensure there were administration record of narcotic medications for three (3) of 30 sampled residents (Residents 5, 43, 239). 4.Ensure the facility's consent policy is outdated and did not match with current regulations. These deficient practices had the potential for loss of accountability, medication errors, issues in residents' rights, and/or diversions or theft of medications. Findings: 1. During a concurrent observation, interview, and record review on 6/11/2024 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-13 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility's Quality Assessment and Assurance ([QAA] a group which develops and implements appropriate plans of action to correct identified quality deficiencies) committee and Quality Assurance Performance Improvement ([QAPI] a group who takes a systemic, interdisciplinary, comprehensive, and data driven approach to maintaining and improving safety and quality in nursing homes while involving residents and families) committee failed to: 1. Ensure on-going assessment and reevaluation of physical restraints' continuous use were conducted. 2. Identify, assess, and implement interventions on residents with severe weight loss. 3. Identify, assess, and implement interventions on residents with pain during wound care treatment. 4. Ensure Restorative Nurse Aide services were implemented to residents as ordered. These deficient practices placed the residents at risk for not receiving the quality-of-care treatment necessary to adequately meet their highest practicable well-being and placed the residents. Findings: During an interview with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-13 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a comfortable room temperature on one of five sampled residents (Resident 25). This deficient practice had the potential to place Resident 25 at risk for disturbed sleep and can negatively impact resident's comfort and health. Findings: During a review of Resident 25's admission Record, indicated the Resident 25 was initially admitted on [DATE] and was readmitted on [DATE] to the facility with diagnoses including presence of cardiac pacemaker( small electrical device implanted in the chest to treat abnormal heart rhythms), end stage renal disease (a medical condition in which a person's kidneys cease functioning on a permanent basis) , cardiomyopathy( heart muscles became stretched, weakened and unable to pump blood or function well) and diabetes( high blood sugar). During a review of Resident 25's Minimum Data Set ([MDS] standardized assessment and care screening tool) dated 4/25/2024, the MDS indicated Resident 25 had an intact…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-13 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one of one sampled resident (Resident 73) was free of unnecessary physical restraints (any object or device that an individual cannot remove easily which restricts freedom of movement) by failing to: 1.Ensure on-going assessment and reevaluation of physical restraints' continuous use were conducted and documented. 2. Follow policy and procedure (P&P) regarding the use of restraints. These deficient practices had the potential to place Resident 73 at risk for unnecessary prolonged use of physical restraints, impaired blood circulation, skin injuries and contracture (permanent tightening of muscles that causes tissues and joints to become stiff and short). Findings: During a review of Resident 73's admission Record , indicated the Resident 73 was originally admitted to the facility on [DATE] and was readmitted on [DATE] with diagnoses including unspecified dementia (loss of cognitive functioning such as thinking, remembering, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-13 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to complete a preadmission screening and annual resident review (PASARR) I accurately for one of one sampled resident (Resident 50) who has a diagnosis of major depressive disorder (affects how you feel, think, and behave that can lead to a variety of emotional and physical problems). This deficient practice had the potential to result in inappropriate placement and delay of needed services for Resident 50. Findings: During a review of Resident 50's admission Record, Resident 50 was admitted to the facility on [DATE] with a diagnosis of major depressive disorder. During a review of Resident 50's Minimum Data Set (MDS- a standardized assessment and care screening tool), dated 4/5/2024, indicated Resident 50 was assessed in needing maximal assistance for all activities of daily living (ADL). During a review of Resident 50's Physician Order Summary Report, Resident 50 was prescribed Quetiapine Fumarate (medication used to treat certain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-13 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the label of a bubble pack (unit-dose card that packages doses of medication within small, clear, or light-resistant plastic bubbles) reflected the current dosage, and/or a change in dosage, for one (1) of 30 sampled residents (Resident 239). This deficient practice had the potential for medication error. Findings: During an observation on 6/12/2024 at 2:55 p.m. at the nursing station A medication cart, the Licensed Vocational Nurse (LVN 5) presented a bubble pack belonged to Resident 239. The pharmacy label on the bubble read: hydrocodone-acetaminophen (potent narcotic for the treatment of pain) 10-325 milligrams ([mg] unit to measure mass), take one tablet by mouth every eight hours for pain management. During a review of Resident 239's physician orders indicated Norco 10-325 mg, give 1 tablet by mouth every 6 hours as needed (PRN) for moderate to severe pain (pain level 6-10), ordered on 6/7/2024 at 12:13 p.m. During an interview on 6/12/2024 at 3:03 p.m., the Director of Nursing (DON) stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-03 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to: 1. Ensure two of two clean linen carts did not have unnecessary items such as a box of gloves, trash bags, assignment sheets, and container of perfumed body fragrance noted inside of the clean linen carts. 2. Ensure a box of clean gloves did not have soiled gloves inside for one of three resident rooms. These deficient practices had the potential to result in cross contamination (process by which germs are unintentionally transferred from one object to another) and the spread of infections in the facility. Findings: During a concurrent observation and interview, on 4/2/2024, at 9:20 a.m., with Certified Nurse Assistant 2 (CNA 2), in the hallway, CNA 2 was observed to have trash bags, and an assignment sheet laying on top of clean linens inside of the clean linen cart. CNA 2 stated the gloves, trash bags, and assignment sheet were inside of the linen cart because there was no other place to put them. CNA 2 stated leaving the box of gloves, trash bags, and the assignment sheets inside of the linen cart can…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0626 — isolated
    Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of five sampled residents (Resident 1), who was transferred from the facility to a General Acute Care Hospital (GACH) for evaluation and treatment following a change of condition (COC) that Resident 1 experienced on [DATE], was readmitted to the facility after the seven-day bed hold expired, Resident 1 was cleared by the GACH to return to the facility and there were multiple female beds available. This deficient practice resulted in Resident 1's unnecessary stay in a GACH after the Resident 1 was cleared by the GACH to return to the facility. This had the potential for Resident 1's continuity of care to be interrupted and inconsistently provided. Findings: During a review of Resident 1's admission Record (Face sheet), the Face Sheet indicated Resident 1 was initially admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included spinal stenosis of the lumbar region (a condition of narrowing of the spinal canal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-07-15 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to implement the care plans for two 6 out of 27 sampled residents (5, 32, 53, 69, and 95) to eliminate or decrease the risks by: a. Resident 5 and 95, who were receiving hemodialysis ([HD] a treatment that does some of the things done by healthy kidneys. It is needed when your own kidneys can no longer take care of your body's needs) the facility failed to ensure Resident 5 and 95 had a HD emergency kit in their room. b. Resident 32, 53, and 93 who were a fall risk, the facility failed to ensure Resident 32, 53, and 93 had a fall wrist band. C. Resident 69 who had a weight loss, the facility failed to ensure Resident 69 received Prostat (a supplement) to manage weight loss. The deficient practice result in Resident 5, 32, 53, 69, and 95 not receiving individualized care which had the potential to result in Resident 5, 32, 53, 69, and 95 to suffer an accident such as a fall, major bleeding, and decline of function. Findings A1. During a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-07-15 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and review facility failed to revise the care plan for 4 out of 4 residents (20, 5, 87, 95) to reflect the individualized professional standards of care. This deficiency has the potential to harm by negating plans and care specific to the individual's needs. Findings: a) During a review of the Charge Nurse (LVN/RN) job description, dated 2003, the document indicates that the charge nurse is to, Cooperate with other resident services when coordinating nursing services to ensure that the resident's total regimen of care is maintained. The job description also indicates, Transcribe physician's orders to resident charts, cardex, medication cards, treatment/care plans, as required. During a review of the Nurse Supervisor (RN) job description, dated 2003, the document indicates to, Assist in developing methods for coordinating nursing services with other resident services to ensure the continuity of the residents' total regimen of care. The job description also indicates, Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-07-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and review, the facility failed to respond promptly to a bed alarm and provide a hazard-free environment for 4 out of 4 sampled residents (61, 87, 20, 157). These deficient practices had the potential to cause falls and injuries to Residents 61, 87, 20, 157 and other residents in the facility. Findings: 1) During a review of Resident 61's admission Face Sheet dated indicated Resident 61 was admitted to the facility on [DATE] with diagnoses including epilepsy (a brain disorder that causes unconsciousness and fainting ), paraplegia (an inability to move and feel the lower legs and lower body ), and history of COVID-19 (a serious, life-threatening and highly contagious disease causing difficulty breathing). During a review of Resident 61's Minimum Data Set ([MDS] a care planning and assessment tool) dated 10/1/2020, indicated Resident 61 had a clear speech, was usually understood ,and able to understand others. During a review of Resident 61's Order Summary Report dated 7/2/21,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-07-15 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to have a Hemodialysis ([HD] process of purifying the blood of a person whose kidneys are not working normally) emergency kit (E-kit) available at the bedside for two of three residents (Residents 5 and 95) who were receiving Hemodialysis treatment. The deficient practice had the potential to result in Residents 5 and 95 not receiving lifesaving interventions for HD emergencies such as severe bleeding. Finding: a. During an interview on 7/7/21 at 9:23 a.m. with Resident 95, Resident 95 stated she had not seen a HD kit in her room. During an interview and concurrent record review on 7/8/21 at 8:04 a.m. with Licensed Vocational Nurse 7 (LVN 7), LVN 7 checked Resident 95's room and stated there was not a HD E-kit in the resident's room. LVN 7 stated Resident 95 should have an E-kit in the room to stop the bleeding from the HD site. LVN 7 stated Resident 95 could bleed to death if the HD site bled and was not controlled. During a review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-07-15 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure licensed and unlicensed staff, in accordance with the nursing standards of practice, were able to identify residents requiring seizure (burst of uncontrolled electrical activity between brain cells that causes temporary abnormalities in muscle tone or movements [stiffness, twitching or limpness], behaviors, sensations or states of awareness) precautions, monitored residents at risk for seizures, and demonstrated the ability to care for residents during and after a seizure. This deficient practice had the potential to place residents at risk for seizures to result in serious harm or inadequate care and services. Findings: During a review of the Competency Evaluations dated 2001, the Competency Evaluations indicated the Certified Nurse Aides (CNA) must pass a skills check to determine competency upon hire, and this includes, but is not limited to: transferring and positioning, vital signs, intake and output, weighing residents, skin care, feeding techniques, bed making, and body mechanics. The Competency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-07-15 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure to dispose of controlled ([C], medications that have the potential for abuse and may also lead to physical or psychological dependence) and non-controlled (NC) medications in a manner that is not retrievable, in the one inspected pharmaceutical waste bin (bucket used for disposing medication) inside the Director of Nursing (DON's) office. As a result, control and accountability of C and NC medications awaiting final disposition (process of returning and/or destroying unused medications) did not follow the facility policy and procedures. This deficient practice increased the opportunity for C and NC medication diversion (the transfer of medications from a lawful to an unlawful channel of distribution or use), and increased the risk that residents and staff in the facility could have accidental administration and exposure to harmful medications, possibly leading to physical and psychosocial harm and hospitalization. Findings: During a concurrent observation and interview on 7/7/21 at 3:30 PM with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-07-15 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure its medication error rate was less than five percent (%) due to two errors observed out of 26 total opportunities (error rate of 7.69 %). The medication errors were as follows: 1. Resident 606 received a form of calcium carbonate with vitamin D (a combination medication used to promote bone health, treat low blood calcium levels, and protect against osteoporosis [a condition where the bones become fragile and brittle from low calcium and vitamin D levels]) that was different than the one ordered by his attending physician. 2. Resident 610 received a form of multivitamin (a medication used as a dietary supplement to provide essential vitamins, minerals, and other nutritional elements) that was different than the one ordered by his attending physician. These deficient practices of failing to administer medication in accordance with the attending physician's orders increased the risk that Residents 606 and 610 could have experienced…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-07-15 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure nursing staff accurately calculated and documented the total weekly intake and output (of fluids) for four out of four (4) sampled residents (Residents 7, 32, 53, and 76). This deficient practice resulted in inaccurate documentation of the residents' total weekly intake and output, and had the potential to place the residents at risk for inaccurate evaluation of the residents' progression or regression of the delivery of care services. Findings: During a review of Resident 7's admission Record (a document that provides patient information at-a-glance), dated July 15, 2021, indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including epilepsy (seizure disorder - sudden, uncontrolled electrical activity in the brain that causes temporary abnormalities in muscle tone or movements, behaviors, sensations, or states of awareness), muscle wasting and atrophy, dementia (a decline in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-15 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure personal property was kept safe from loss or theft for one out of one (1) sampled residents (Resident 53). This deficient practice resulted in Resident 53 losing her diamond ring, which upset the resident, and had the potential to result in further loss of personal belongings. Findings: During a review of Resident 53's admission Record, dated July 15, 2021, indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including osteoarthritis (breakdown of cartilage in joints), type 2 diabetes mellitus, end stage renal disease (ESRD - permanent kidney function loss), dependence on renal dialysis (procedure to remove waste products from the blood when the kidneys no longer function), and major depressive disorder. During a review of Resident 53's Resident's Clothing and Possessions, dated September 7, 2019, indicated the resident only had one gown and one silver chain for keys documented as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-15 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure the Minimum Data Set ([MDS] a standardized assessment and care screening tool) assessment accurately reflected the discharge status of 1 out of 3 sampled residents (108). Resident 108 who was discharge to the community and the MDS indicated she was discharged to the General Acute Care Hospital (GACH). This deficient practice had the potential to put Resident 1 at risk of not receiving optimal care for a safety discharge. Findings: During a record review, the Face Sheet, indicated Resident 108 was admitted on [DATE]. Diagnosis included left leg fracture (broken bone) and diabetes mellitus (abnormal blood sugar). During a record review the Skilled Nursing Facility Discharge Instructions dated 5/28/21 and timed 10:59 p.m., indicated Resident 109 was discharge home. During a record review the Progress note dated 5/28/21 and timed 11:24 p.m., indicated Resident 109 and the responsible party received discharge instructions prior to being discharge…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-15 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure one out of two residents (Resident 87) who received oxygen (a gas used by a person to increase the amount of oxygen the lungs receive and deliver to the blood) had the nasal cannula (device used to deliver oxygen) properly place consistent with professional standards of practice. Resident 87 who was a total care and was dependent on the staff to ensure he received oxygen. The deficient practice had the potential to cause Resident 87 to not receive the needed oxygen to maintain physiological function. Findings: During a record review for Resident 87, the admission record indicated Resident 87 was originally admitted on [DATE] and readmitted on [DATE]. Diagnoses included epilepsy (seizure activity that causes a burst of uncontrolled electrical activity between brain cells that causes temporary abnormalities in muscle tone or movements such as stiffness, twitching or limpness, behaviors, sensations or states of awareness), functional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-15 · tag F0675 — failed to support quality of life — isolated
    Honor each resident's preferences, choices, values and beliefs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to monitor a certified nursing assistants (CNA 6) positions while feeding one of 27 residents, Resident 82. This failed practice had the potential to cause the resident to eat faster, have difficulty swallowing, and diminish the resident's dignity. Findings: During a concurrent observation and interview on 7/14/2021 at 7:43 in Resident 87's room, Resident 82 was observed lying in bed and CNA 6 was standing over the bedside table and feeding Resident 82. Surveyor further observed a beige folding chair in the corner. CNA 6 stated Resident 82 ate 75% of her breakfast, and standing over the resident while feeding her may make her feel uncomfortable. During a review of Resident 82's admission record (AR) indicated Resident 82 was re-admitted on [DATE] with diagnosis of Dementia (is a general term for loss of memory, language, problem-solving and other thinking abilities that are severe enough to interfere with daily life), gastro-esophageal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure three out of three (3) sampled residents (Residents 93 and 25) received treatment and care in accordance with professional standards of practice to meet the residents' physical, mental, and psychosocial needs as evidenced by: 1. For Resident 93, nursing staff failed to notify the physician of, create an SBAR (abbreviation for Situation, Background, Assessment, Recommendation - a communication tool) for, and update the resident's care plan to reflect the resident's complaint of burning with urination; 2. For Resident 5, who had a recent history of seizure a burst of uncontrolled electrical activity between brain cells (also called neurons or nerve cells) that causes temporary abnormalities in muscle tone or movements (stiffness, twitching or limpness), behaviors, sensations or states of awareness), the facility failed to ensure Resident 5 receive proper seizure precaution the deficient practice had the potential to cause Resident 5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-15 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow up with the facility's Registered Dietician (RD) recommendations for weight loss for one of 21 residents (Resident 69) who had 23 percent (%) significant weight loss in one month. This deficient practice had the potential to cause Resident 69 to experience dehydration, loss of caloric intake, and more serious complications that may lead to immediate death. Findings: During a review of Resident 69's admission Record (Face sheet), the admission Record indicated Resident 69 was initially admitted to the facility on [DATE]. Resident 69's diagnoses included malignant neoplasm of the ileum (small intestinal cancer), type 2 diabetes mellitus with other specified complications (inability to metabolize glucose in the body causing elevated blood sugar levels), and anemia (low blood count). During a review of Resident 69's Minimum Data Set (MDS), a standardized assessment and care-screening tool, dated 4/21/21, the MDS indicated Resident 69 had cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-07-15 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to: 1. Label one Oxycontin (a medication used to treat pain) package, in accordance with federal, state requirements, and current professional principals, affecting one of four observed residents (Resident 81) for medication administration. 2. Store one insulin (medication used to regulate blood sugar levels) vial for Resident 80, and one ophthalmic (medication used for the eye) bottle for Resident 44 in accordance with the manufacturer's requirements in one of two inspected medication carts (Medication Cart Station A). These deficient practices increased the risk that Residents 44, 80 and 81, could have received medication that had become ineffective or toxic due to improper storage or labeling, without identification and instruction of use due to lack of proper labeling, possibly leading to accidental use, resulting in health complications, hospitalization or death. Findings: During a review of Resident 81's Order Summary Report, printed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-07-15 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure two of two (2) sampled residents (Residents 7 and 32) received laboratory blood draws/tests as ordered by the physician. This deficient practice had the potential to delay necessary care and services. Findings: During a review of Resident 7's admission Record (a document that provides patient information at-a-glance), dated July 15, 2021, indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including epilepsy (seizure disorder - sudden, uncontrolled electrical activity in the brain that causes temporary abnormalities in muscle tone or movements, behaviors, sensations, or states of awareness), muscle wasting and atrophy, dementia (a decline in memory, language, problem-solving and other thinking skills that affect a person's ability to perform everyday activities), and quadriplegia (paralysis of all four limbs). During a review of Resident 7's Physician Order Summary, dated July 15,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-10-22 · tag F0912 — pattern
    Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide 80 square feet of space per resident in multiple resident bedrooms (29 and 30). This failure to provide adequate space had the possibility for negatively affecting the residents' quality of life, safety, and plan of care. Findings: During an observation on 10/22/2024 at 3:05 p.m. and interview with the Maintenance Supervisor (MS), MS completed the measurements of the following rooms: a. Resident room [ROOM NUMBER] and 30 measured 77.66 square feet (sq ft). MS stated the required room size for three of residents living in each of these room was 240 sq ft. During an observation on 10/22/2024 at 3:05 p.m., the residents' quality of life, care needs and safety were not adversely affected by the room size. Residents residing in rooms [ROOM NUMBERS] did not complain of the room space. During an interview with the Administrator on 10/22/2024 at 3:48 p.m., a room waiver for room [ROOM NUMBER] and room [ROOM NUMBER] has not been submitted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$179,687 in federal fines across 4 penalties. 2 Medicare payment denials on record.

  • $141,000 — penalty dated 2025-06-13
  • $29,234 — penalty dated 2024-06-13
  • $3,728 — penalty dated 2023-10-26
  • $5,725 — penalty dated 2023-10-26
  • Medicare payment denial — starting 2025-07-15 for 24 days
  • Medicare payment denial — starting 2024-07-13 for 2 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to CHARIS TRUST DTD 12/22/16 — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.3-1.3 vs chain
Health inspection 1 of 52.0-1.0 vs chain
Staffing 5 of 54.5+0.5 vs chain
Quality measures 5 of 55.0≈ chain avg
The other 5 homes this chain runs (chain average 3.3★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
DAVID, EMMANUELIndividualDIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; CORPORATE OFFICERsince 07/01/2003
DAVID, OFELIAIndividualDIRECT OWNERSHIP INTERESTsince 12/22/2016
DEL ROSARIO, EVELYNIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/01/2017
STEVE, DENISEIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/01/2022
AGUINALDO, ESTRELLAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2010
CASTRO, MARIA GLORIAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/28/2025
MARTINEZ, ROYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/01/2024

CMS files one row per role, so the 16 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$20.0M
Net patient revenuemost recent cost report
-4.0%
Operating marginrevenue minus expenses
$1.7M
Related-party expense8% of expenses
Who pays — share of resident-days
Medicaid 6%Medicare 17%Other / private 77%

This home reported $1.7M paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$483per resident / day
operating cost
$14,680per month
≈ monthly operating cost
$464per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056308. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next