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Alta View Post Acute

831 S Lake Street, Los Angeles, CA 90057 · For profit - Limited Liability company · 99 certified beds · (213) 380-9175 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0602) — most recent Jan 2024Behavioral-health or dementia-care citations — no harm found (F0740, F0758)1 immediate-jeopardy citation$174,736 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Jan 2024
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (52) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $174,736 in federal fines (most recent 2023-10-22)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • about 17% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
Urgent care / clinic
2208 W 7th St · (213) 330-9184 · Call to confirm hours
Pharmacy
819 S Alvarado St · (213) 388-9518 · Call to confirm hours
Grocery
2414 James M Wood Blvd · (323) 926-4014 · Call to confirm hours
Park
843 S Bonnie Brae St · (323) 644-6661 · Typically dawn to dusk
Place of worship
2300 James M Wood Blvd · (213) 321-8215

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.2%10.2%15.4%better
Long-stay residents who lose too much weight0.7%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.7%0.8%0.9%better
Long-stay residents with a urinary tract infection1.0%1.2%2.0%better
Long-stay residents with depressive symptoms12.4%7.3%6.5%worse
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.0%1.6%3.3%check this — see note marked star below the table
Long-stay residents whose ability to walk worsened14.5%9.8%16.1%typical
Long-stay residents on antianxiety or hypnotic medication11.0%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers8.6%4.3%4.7%worse
Long-stay residents with worsening bladder/bowel control8.7%10.2%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table9.7%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication1.8%1.5%1.4%worse
Short-stay residents given the seasonal flu vaccine96.2%93.2%79.4%better
Short-stay residents rehospitalized after admission17.9%23.0%22.6%better
Short-stay residents with an outpatient ER visit7.3%11.2%12.0%better
Long-stay hospitalizations per 1,000 resident days2.082.251.67worse
Long-stay outpatient ER visits per 1,000 resident days0.741.571.80better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

10.6%U.S. median 10.7%
Went back to hospital
37.5%U.S. median 56.6%
Met the expected recovery
0.50U.S. median 0.31
Therapy hours / resident / day
0.22hours / resident / day
Physical therapy
0.24hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 37.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 64 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 22% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.6%CMS range 6.6–14.910.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge37.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge45.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge28.1%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting87.2%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.5%CMS range 3.2–11.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.461.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.39
RN hours/ resident / day
1.23
LPN hours/ resident / day
2.54
Aide hours/ resident / day
4.15
Total nurse hours/ resident / day
0.26
RN hoursweekends
44.7%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 99 beds and averages 93.0 residents a day — about 94% occupied, or roughly 6 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.15 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.54 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.69 hrs/resident/day on weekends vs 4.34 on weekdays — 15% thinner on weekends. RN hours go from 0.44 to 0.26 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 45% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

19
deficiencies at the latest standard inspection (2025-08-21)
5
at the previous standard inspection (2024-08-15)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

52 citations, most serious first. The 14 most serious are shown; the remaining 38 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2023-11-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a safe environment and supervision for one of three sampled residents (Resident 1), who was at risk for elopement (leaving facility without notice or permission, presenting an imminent threat to the resident's health and safety because resident was too impaired to make a decision to leave), at risk for wandering (occurs when a person with loss of memory, thinking or reasoning roams around and becomes lost or confused about their location), and had diagnoses of epilepsy (a brain disorder that can cause people to suddenly have a seizure), to address the resident's attempt of elopement on 11/11/2023 at 1:05 PM. The facility failed to: -Follow its policy and procedure titled, Elopements, Resident Behavior and Facility Practices, and promptly report any resident who tried to leave the premises or suspected of being missing to the Charge Nurse or Director of Nursing and the facility policy titled, Wandering, Behavior, Mood and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-11-30 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to protect the resident's right to be free from physical abuse (deliberately aggressive or violent behavior with the intention to cause harm) for two of five sampled residents (Resident 1 and 2) when on 10/22/2023, at 3:45 p.m., Resident 1 and Resident 2 punched each other. This deficient practice resulted in Resident 1 and Resident 2 being subjected to physical abuse while under the care of the facility and resulted in Resident 1 having facial bruises, a facial cut, and he was feeling anxious and not safe in this facility. Resident 2 had a skin tear on his forehead and a skin tear on his upper left cheek. Findings: A review of Resident 2's admission Record indicated the facility initially admitted Resident 2 on 3/30/2023 with a readmission date of 8/17/2023. Resident 2's diagnoses included sepsis (the body's extreme response to an infection), schizophrenia (a serious mental illness that affects how a person thinks, feels, and behaves), and major…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-10-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide an environment that was free of accident hazards for two of seven residents (Resident 24 and Resident 33) by failing to: 1. Ensure Certified Nurse Assistant 9 and 10 (CNA 9 and CNA 10) checked the integrity of the Hoyer lift (an equipment used by caregivers to safely transfer patients) sling and if the size was appropriate prior using it to transfer Resident 24 from a wheelchair (WC) to a bed on 10/5/2023 in accordance with the facility's policies and procedures (P&P) titled, Lifting Machine, Using a Mechanical, revised 9/2023, and the manufacturer's undated instruction manual on Hoyer lift sling. Resident 24 weighed 426 pounds at the facility. On 10/5/2023, the Hoyer lift sling snapped (break suddenly and completely) when CNA 9 and CNA 10 were transferring Resident 24 from WC to a bed. Resident 24 fell four feet from the Hoyer lift to the floor. These deficient practices resulted in Resident 24 was transferred to a general acute…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-08-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure one of three sampled residents (Resident 1), who was diagnosed with hemiplegia (paralysis of one side of the body), and reduced mobility, received two or more-person physical assistance with transfer, per the comprehensive assessment. Resident 1 was solely transferred from wheelchair to bed by Certified Nursing Assistant 1 (CNA) on 8/18/2023. This deficient practice caused Resident 1 to complain of severe pain to the right leg on 8/18/2023, requiring transfer to the general acute care hospital (GACH) 1 where Resident 1 was diagnosed with a distal femoral fracture (break in thigh bone just above the knee joint) and treated with a soft cast. Resident 1 complained of unrelieved pain, was transferred to GACH 2 and underwent an open reduction and internal fixation (ORIF, a type of surgery used to stabilize and repair broken bones, using screws, plates, sutures, or rods to hold the bone together so it can heal) on 8/27/2023. Findings: A review of the admission Record indicated the facility admitted Resident 1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-16 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one of three sampled residents (Resident 1) was provided with necessary behavioral health assessments, care, and services for the treatment of Resident 1's schizophrenia (mental disorder which leads to hallucinations, irrational thoughts, and behaviors) by failing to: 1. Identify, address, and provide Resident 1 with the necessary behavioral health care and services. 2. Develop a behavioral health care plan for Resident 1. These deficient practices denied Resident 1 behavioral health care and services needed to maintain mental well-being and resulted in Resident 1 being unnecessarily admitted to General Acute Care Hospital (GACH) 1 on 6/3/2026.Findings: During a review of Resident 1's admission record, the admission record indicated that Resident 1 was admitted to the facility on [DATE] with diagnoses the included affective-mood disorder (a mental health condition that fundamentally alters your emotional state, causing persistent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-30 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview and record review, the facility failed to implement their policy and procedures (P&P), titled, Infection Prevention and Control Program, revised in April 2025, during an outbreak (the sudden occurrence of two or more residents (or staff) getting the same illness within a short period) of Invasive Group A Streptococcus (IGAS - refers to a surge in rare, dangerous infections caused by common bacteria [Strep A] invading blood, muscles, or lungs, rather than just the throat or skin) for two of two sampled residents, (Resident 1 and Resident 2). By failing to implement transmission-based precautions (extra, targeted safety steps taken in healthcare settings to stop the spread of specific germs from infected or suspected-infected patients to others) including posting notification signage on the front door of the facility and in all common areas on 4/16/2026 when an outbreak of IGAS was declared in the facility. This deficient practice had the potential to transmit infectious diseases…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-08 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain the clinical records as indicated in the facility's Charting and Documentation policy and procedure for one of three sampled residents (Resident 1) by failing to ensure to document: -A significant care event on 3/6/2026, including Resident 1's refusal of shower care, aggressive behavior, staff interventions, and outcome. -The transfer of care from Certified Nursing Assistant 1 (CNA 1) to CNA 2 during the shower refusal on 3/6/2026. These failures resulted in an incomplete medical record of Resident 1 and had potential to affect Resident 1's care.Findings: During a review of Resident 1's admission Record, the admission Recorded indicated the facility admitted Resident 1 on 2/27/2024, and readmitted the resident on 8/11/2025, with diagnoses including but not limited to schizophrenia (a chronic brain disorder that disrupts how a person thinks, feels, and acts, making it difficult to distinguish reality from imagination), bipolar disorder (a chronic mental health condition characterized by intense, extreme mood swings…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-06 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed ensure its' policy and procedures (P&P) titled Transfer or Discharge, Preparing a Resident for, were implemented for one of three sampled residents (Resident 1).This failure resulted in Resident 1 being discharged to a board and care ( without a post-discharge plan documented, and the potential to delay ordered home health services and missing the ordered follow-up doctor's appointment.During a review of Resident 1's admission Record , dated 3/6/26, indicated Resident 1 was admitted to the facility on [DATE], with diagnoses including hypertension (HTN - high blood pressure), hyperlipidemia (HLD - high cholesterol, epilepsy (chronic brain disorder characterized by recurrent, unprovoked seizures caused by sudden, abnormal electrical activity in the brain), and difficulty in walking.During a review of Resident 1's History and Physical (H&P), dated 1/19/26 indicated the resident had the capacity to understand and make own medical decisions.During a review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-05 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to allow one sampled resident (Resident 1) to return to the facility following a hospitalization on 12/3/2025, Resident 1 was transferred to general acute care hospital (GACH) on 11/11/2025. This deficient practice delayed Resident 1's return to the facility and had the potential to result in psychosocial harm for Resident 1, and Resident 1's responsible party. Findings:During a review of Resident 1's admission Records, the Records indicated Resident 1 was initially admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including hemiplegia and hemiparesis (severe or complete loss of strength or paralysis on one side of the body and mild or partial weakness or loss of strength on one side of the body), morbid (severe) obesity (a disorder that involves having too much body fat, which increases the risk of health problems) , type 2 diabetes mellitus (a long-term condition in which the body has trouble controlling blood sugar and using it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-08-21 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure expired food was not stored in the kitchen for 76 of 84 residents who received food from the facility's kitchen. This deficient practice had the potential to cause food-borne illnesses to the residents related to ingestion of expired food and has a potential to lead to foodborne illnesses which can be life-threatening. During an initial kitchen tour observation on 8/18/2025 at 8:08 a.m. with the Dietary Manager (DM), it was observed to have undated and expired food items stored in the refrigerator: Undated prepared peanut butter and jellied sandwiches were stored in one of four refrigerators. Expired deli turkey slides were stored inside one of four refrigerators in a container with a label to use by 8/17/2025. During a concurrent observation and interview on 8/18/2025 at 8:08 a.m. with the Dietary Manager DM stated the label for the peanut butter and jellied sandwiches must have fallen off and that it should have a label when it was prepared and when to use by. DM stated the turkey deli should have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-08-21 · tag F0908 — failed to keep essential equipment working — widespread
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure kitchen freezer #1 and freezer #2 was maintained at 0-degree Fahrenheit (F-unit of measurement) temperature while hashbrowns, whipped topping, french fries, assorted vegetables, sweet potato fries were store. This deficient practice placed 76 of 84 residents residing in the facility at risk for foodborne illnesses (refers to illness caused by the ingestion of contaminated food or beverages). During a concurrent initial kitchen tour observation on 8/18/2025 at 8:03 a.m. and interview with the Dietary Manager (DM), the following were observed. a. Freezer #1 is located outside the storeroom. The internal thermometer reads 12 degrees F. b. Freezer #2 located inside the storeroom, the internal thermometer reads 10 degrees F. During an interview with DM, stated the staff had moved items around to fit new incoming food supplies that were to be delivered. DM stated staff had been opening the freezers for breakfast preparation and that's why the temperature was not 0 degrees or less. During a subsequent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-21 · tag F0582 — pattern
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure to provide a Skilled Nursing Facility Advance Beneficiary Notice of Noncoverage (SNF ABN, a document that the facility must provide to Medicare beneficiaries when the facility anticipates that Medicare might not pay for certain services) for two of three sampled residents (Resident 44 and Resident 95). This failure had the potential to result in Resident 44 and Resident 95 not being able to make an informed decision (a choice made after carefully gathering and assessing all relevant facts) regarding the care that may not be covered by Medicare (a federal system of health insurance for people over [AGE] years of age and for certain younger people with disabilities) program.Findings:1.During a review of Resident 44's admission Record, the admission Record indicated the facility re-admitted the resident on 2/28/2025 with diagnoses that included hemiplegia (total paralysis of the arm, leg, and trunk on the same side of the body), hemiparesis (mild…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-21 · tag F0605 — failed to not use drugs as a restraint — pattern
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide nonpharmacological interventions (behavioral interventions that do not involve medications) prior to administering Resident 4 Lorazepam (a medication that helps reduce anxiety) PRN (as needed) for one of five residents sampled for unnecessary medications (Resident 4).This deficient practice increased the risk of Resident 4 experiencing adverse effects (unwanted or dangerous medication-related side effects) related to psychotropic medication therapy (medications that affect brain activities associated with mental processes and behavior), such as drowsiness, low blood pressure, constipation, or increased risk of fall; possibly leading to impairment or decline in her mental or physical condition or functional or psychosocial status. During a review of Resident 4's admission Record, the admission Record indicated Resident 4 was admitted on [DATE] with diagnoses including anxiety, depression, psychosis (a severe mental condition in which thought and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure to accurately set the settings of the Low Air Loss mattresses (LAL - medical-grade mattress designed to prevent and treat pressure injuries [PI, injuries to the skin and underlying tissue resulting from prolonged pressure on the skin] by reducing moisture and heat buildup) for two of three sampled residents (Resident 56 and Resident 90) according with the residents' weights per the physician's orders. This failure had the potential to prevent the promotion of skin wound healing for Resident 56 and Resident 90.Findings: 1.During a review of Resident 56's admission Record, the admission Record indicated the facility admitted the resident on 3/14/2025 with diagnoses including dementia (a progressive state of decline in mental abilities), contractures (a stiffening/shortening at any joint, that reduces the joint's range of motion), and PIs. During a review of Resident 56's Order Summary Report, dated 6/7/2025, the Order Summary Report…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 38 citations
  • Potential for harm · E2025-08-21 · tag F0692 — failed to prevent malnutrition and dehydration — pattern
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure that one of six sample residents (Resident 46) who was assessed at risk for weight loss, and were provided with timely nutritional intervention to prevent continuous significant weight loss, including: 1.Failure to follow Registered Dietitian (RD) interventions for Resident 46 to have dental evaluation. 2.Failure to have interdisciplinary (IDT-team-a coordinated group of experts from several different fields) meeting to strive to prevent, monitor, and intervene Resident 46's undesirable weight loss as indicated in the facility's policy and procedure on Nutrition (Impaired) Unplanned Weight Loss-Clinical Protocol revised on July 2025. 3.Failure to implement the RD interventions nutritional plan of care by not notifying the attending physician regarding Resident 46's significant weight loss and by not providing the resident with double protein with meals, and multi-vitamin as recommended by RD. 4. Failure to ensure IDT revised plan of care for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-21 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to observe infection control measures by failing to wear appropriate personal protective equipment (PPE) while feeding residents on enhanced barrier precautions (EBP- infection control measures that require targeted use of gowns and gloves during high-contact resident care activities along with strict hand hygiene) for three of four sampled residents (Resident 39, Resident 44, and Resident 81)This failure had the potential to spread disease and infection among residents and staff. 1. During a review of Resident 39's admission Record, the admission Record indicated Resident 39 was initially admitted to the facility on [DATE] with diagnoses including Candidiasis (C. auris- a multidrug resistant fungus that causes life-threatening infections) and cerebral infarction (stroke- loss of blood flow to part of the brain). During a review of Resident 39's Minimum Data Set (MDS- a resident assessment tool) dated 5/22/2025, the MDS indicated Resident 39…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-21 · tag F0887 — pattern
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to offer COVID-19 vaccines for three of three residents sampled for immunizations (Resident 4, resident 62, and Resident 96). This deficient practice had the potential to result in Resident 4, Resident 62, and Resident 96 contracting, transmitting, and experiencing complications related to COVID-19 such as acute respiratory distress syndrome (ARDS- life-threatening lung injury), pneumonia (an infection/inflammation in the lungs), respiratory failure requiring oxygen, and sepsis (overwhelming infection spreading throughout the body).1. During a review of Resident 4's admission Record, the admission Record indicated Resident 4 was admitted on [DATE] with diagnoses including anxiety, depression, psychosis (a severe mental condition in which thought and emotions are so affected that contact is lost with reality), delusional disorders (having false or unrealistic beliefs), and auditory hallucinations (false perceptions of sound, such as hearing voices or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide reasonable accommodations for one of 20 sampled residents (Resident 15) by not ensuring Resident 15's call light (a device used by residents to call for assistance) was within reach. This deficient practice had the potential to cause a delay in staff meeting Resident 15's needs for assistance further resulting in falls and accidents.During a review of Resident 15's admission Record, the admission Record indicated Resident 15 was initially admitted to the facility on [DATE] with diagnoses including cerebral infarction (stroke- loss of blood flow to a part of the brain) and needing assistance with personal care. During a review of Resident 15's Minimum Data Set (MDS- a resident assessment tool) dated 5/10/2025, the MDS indicated Resident 15 had severely impaired cognition (significant difficulty with memory, decision-making, and understanding) and was dependent for help (helper does all of the effort) with toileting hygiene,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to inform and consult with resident's physician when there was a significant change in the resident's physical status for one of six sample residents (Resident 46) regarding 7.2 pounds weight loss in 14 days. This deficient practice delayed the Medical Doctor (MD) being notified and the resident not being reassessed for the 7.2 pounds weight loss. Findings: During a review of Resident 46's admission Record dated 6/25/2025, the admission record indicated the resident was admitted to the facility on [DATE] and was readmitted on [DATE] to the facility with diagnoses of, but not limited to, Unspecified protein-calorie malnutrition (a nutritional disorder resulting from a lack of adequate protein and caloric intake). Dysphagia (difficulty swallowing), Pneumonitis due to inhalation of food and vomit (inflammation of the lung's air sacs caused by an inhaled substance). Diabetes Mellitus (DM-a disorder characterized by difficulty in blood sugar control and poor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain a clean environment for one of six sample residents (Resident 31). This deficient practice had the potential for an unsafe and unclean resident's environment with the potential for the spread of infection and to place the resident at risk for physical discomfort. During a record review of Resident 31's admission Record dated 6/27/2025, the admission record indicated the resident was admitted to the facility on [DATE], with diagnoses of, but not limited to Gastrostomy-tube (a surgical opening fitted with a device to allow feedings to be administered directly to the stomach common for people with swallowing problems), Delayed Milestone in Childhood (a situation where a child does not reach a particular developmental milestone at the expected age). During a review of Resident's 31 Minimum Data Set (MDS-a resident assessment tool) dated 7/4/2025, the MDS indicated Resident 31 is dependent (helper does all the effort) from staff for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the Minimum Data Set (MDS, a resident assessment tool) assessment for entry and discharge from the facility were completed within the required time frame for one of three sampled residents (Resident 94).This failure had the potential to result in Resident 94 receiving a delay in care and services at the facility.Findings:During a review of Resident 94's admission Record, the admission Record indicated the facility initially admitted the resident on 6/24/2025 with diagnoses that included chronic respiratory failure (a gradual, long-term condition where the lungs can't effectively exchange oxygen and carbon dioxide, leading to symptoms like shortness of breath, fatigue, and confusion), muscle weakness, seizures (a sudden, uncontrolled electrical disturbance in the brain which can cause uncontrolled jerking, blank stares, and loss of consciousness), encephalopathy (permanent brain damage that causes severe confusion and forgetfulness), glaucoma (a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the assessment entry on the Minimum Data Set (MDS- an assessment and care screening tool) related to weight loss was accurately coded to reflect the resident's weight loss of five percent in a month for one of six sampled residents (Resident 46). This deficient practice resulted in incorrect data being transmitted to the Center for Medicare and Medicaid Services (CMS) and had the potential to negatively affect the plan of care and services for Resident 46. During a review of Resident 46's admission Record dated 6/25/2025, the admission record indicated the resident was admitted to the facility on [DATE] and was readmitted on [DATE] to the facility with diagnoses of, but not limited to, Unspecified protein-calorie malnutrition (a nutritional disorder resulting from a lack of adequate protein and caloric intake). Dysphagia (difficulty swallowing), Pneumonitis due to inhalation of food and vomit (inflammation of the lung's air sacs caused by an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to develop a plan of care for one of six sample residents (Resident 46), who had lost 7.2 pounds (5.9 percent) in 14 days after admission. This deficient practice had the potential for delayed provision of necessary care and services. During a review of Resident 46's admission Record dated 6/25/2025, the admission record indicated the resident was admitted to the facility on [DATE] and was readmitted on [DATE] to the facility with diagnoses of, but not limited to, Unspecified-Calorie Malnutrition (a nutritional disorder resulting from a lack of adequate protein and caloric intake). dysphagia (difficulty swallowing), pneumonitis due to inhalation of food and vomit (inflammation of the lung's air sacs caused by an inhaled substance). During a review of Resident 46's Minimum Data Set (MDS-a resident assessment tool) dated 7/15/2025, the MDS indicated Resident 46's cognition (thought process) was moderately impaired. Please add ADL's for eating During a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to explain medications that were administered to one of nine sampled residents (Resident 35) observed during medication pass, as indicated in the facility's policy and procedure (P&P), titled Medication Administration - General Guidelines, dated 10/2017 and Charge Nurse/Nurse Supervisor Competency Assessment, dated 10/2020. This deficient practice failed to provide information to Resident 35 regarding his medications before Licensed Vocational Nurse 1 (LVN1) administered the medications.Findings:During a review of Resident 35's admission Record (a document containing demographic and diagnostic information), dated 8/21/2025, the admission Record indicated the facility admitted Resident 35 on 11/27/2024 with diagnoses that included but not limited to moderate protein-calorie malnutrition, muscle weakness, pressure ulcer, rhabdomyolysis (severe muscle damage leading to kidney failure), depression (a mood disorder characterized by persistent feelings of sadness or loss of interest), schizophrenia (a mental illness…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-21 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to:1. Ensure to inform the facility nursing staff (in general) to maintain the medication refrigerator's temperature with the correct reference range of 36-to-46 degrees Fahrenheit ([ F] is a unit of temperature) (2-to-8 degrees Celsius ([ C] is a unit of temperature) in accordance with the regulatory standards, manufacturer's specifications and the facility's policy and procedure (P&P) titled, Medication Storage in the Facility, dated 1/2025, for the storage and monitoring of refrigerated medications for one of one inspected medication room (Medication Room). 2. Ensure Resident 84's empty, punctured, opened vial of single-use Epogen ([generic name - epoetin alfa] a medication used to treat anemia [low red blood cell count]) was discarded in accordance with facility's P&P titled, Medication Storage in the Facility, dated 1/2025, in one of one inspected medication room (Medication Room). These failures had the potential to result in medication errors, and for the residents to receive medications that were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement their protocol for Antibiotic (medicine that kill or stop the growth of bacteria) Stewardship for one of three sampled residents (Resident 62) by failing to complete an Infection Surveillance Outcome form (a tool used in healthcare to document and analyze infections and monitor antibiotic use in a facility) for Resident 62. This deficient practice had the potential to increase antibiotic resistance and provide antibiotics without justification for Resident 62. During a review of Resident 62's admission Record, the admission Record indicated Resident 62 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease (COPD- a chronic lung disease causing difficulty breathing), skin cancer (uncontrolled growth of abnormal skin cells), and surgery of the scalp (the skin covering the top of the skull).During a review of Resident 62's Minimum Data Set (MDS- a resident assessment tool) dated 7/31/2025, the MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the pneumococcal vaccine (PVC 20) was administered to one of three residents sampled for immunizations (Resident 62) after Resident 62 consented to receive the vaccine.This failure had the potential to result in Resident 62 contracting, transmitting, and experiencing complications related to pneumococcal diseases such as pneumonia (an infection in the lungs), meningitis (inflammation of brain and spinal cord membranes), and sepsis (a life-threatening blood infection).During a review of Resident 62's admission Record, the admission Record indicated Resident 62 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease (COPD- a chronic lung disease causing difficulty breathing), skin cancer (uncontrolled growth of abnormal skin cells), and surgery of the scalp (the skin covering the top of the skull).During a review of Resident 62's Minimum Data Set (MDS- a resident assessment tool), the MDS indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-21 · tag F0947 — failed to train nurse aides adequately — isolated
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure 12 hours required in-service training for one of two sampled Restorative Nursing Assistant (RNA). This deficient practice has a potential to compromise residents safety due to RNA training was insufficient. Findings:During a concurrent interview and record review on 8/21/2025 at 8:19 AM with Interim Director of Staff Development (IDSD)IDSD and RNA 1 employee file out of five sampled employees, the IDSD stated there is no training prior to going on the floor for RNA 1, The employee file packet does not have the required in-service training for RNA 1. IDSD stated employee file was missing a documentation of the required mandatory in-service. IDSD stated that Dementia in-service training hours as of August 2024-August 2025 only showed 1 hour and abuse in-service hours as of August 2024-Agust 2025) showed a total of 9 hours accordingly. IDSD stated that it is not enough trainings before taking care of elderly can put residents at risk to get abused or unable to meet demented resident's needs. During a record review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-31 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of three sampled residents (Resident 1) received his personal belongings after discharge as indicated in the facility's policy and procedures titled Resident's Personal Belongings. This failure resulted in Resident 1 feeling angry, belittled, and disgusted. A review of Resident 1's admission sheet indicated Resident 1 was admitted to the facility on [DATE] with a diagnoses including muscle weakness (lack of physical or muscle strength), and essential hypertension (high blood pressure). A review of Resident 1's History and Physical dated 2/26/25, indicated Resident 1 was a great historian. A review of Resident 1's Minimum Data Set (MDS- a resident assessment tool) dated 3/12/2025, indicated the resident was cognitively intact, and required moderate to maximum assistance with Activities of Daily Living (ADL's- activities related to personal care such as toileting, eating, bathing, dressing, etc. ). A review of Resident 1's care plan dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-13 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a care plan was developed for Resident 2 ' s Central Venous Catheter (CVC—is a thin, flexible tube that's inserted into a vein to give fluids, blood, and/or medications). This failure had the potential to negatively affect the delivery of care and services. Findings: During a review of Resident 2 ' s admission Record dated 1/13/25, it was indicated that Resident 2 was readmitted . to the facility on [DATE], with diagnoses including chronic obstructive pulmonary disease (COPD, a chronic lung disease causing difficulty in breathing), diabetes mellitus (DM, a disorder characterized by difficulty in blood sugar control and poor wound healing), dementia (a progressive state of decline in mental abilities), muscle weakness, and pressure ulcers (localized, pressure-related damage to the skin and/or underlying tissue usually over a bony prominence). During a review of Resident 2 ' s History and Physical (H&P), dated 10/25/24, indicated the resident can…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-13 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure Resident 2 ' s Central Venous Catheter (CVC, a thin, flexible tube that's inserted into a vein to give fluids, blood, and/or medications) care was documented, indicating it was done in the Intravenous (IV, inside the vein) Administration Record (IVAR). This failure resulted in the documentation not being complete and therefore unable to tell if the care was completed. Findings: During a review of Resident 2 ' s admission Record dated 1/13/25, it was indicated that Resident 2 was readmitted to the facility on [DATE], with diagnoses including chronic obstructive pulmonary disease (COPD, a chronic lung disease causing difficulty in breathing), diabetes mellitus (DM, a disorder characterized by difficulty in blood sugar control and poor wound healing), dementia (a progressive state of decline in mental abilities), muscle weakness, and pressure ulcers (localized, pressure-related damage to the skin and/or underlying tissue usually over a bony…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-20 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to notify the physician and the next of kin (NOK) when resident had a change in condition for one of three sampled residents (Resident 1). For Resident 1 whose weight was 126 pounds (lbs., unit of measurement) on 10/8/24 and on 11/4/24 Resident 1 weighed 118 lbs., the facility identified Resident 1 had a significant weight loss of eight lbs. in one month. The facility failed to notify Resident 1 ' s physician and Resident 1 ' s NOK in a timely manner. This deficient practice had the potential for delay in providing Resident 1 interventions to prevent further weight loss and the NOK not updated with Resident 1 ' s condition. Findings: During a review of the admission Record indicated the facility admitted Resident 1 on 8/22/24 with diagnoses including dementia (progressive state of decline in mental abilities) and chronic kidney disease (CKD, disease characterized by progressive damage and loss of function in the kidneys [two bean shaped organs that filter waste in the blood]). During a review of the Minimum Data Set (MDS,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-20 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to maintain accurate record for one of three sampled residents (Resident 1). For Resident 1, who had a physician order to collect urine sample for urinalysis (UA, test of urine for the presence of infection and other problems), culture and sensitivity (C&S, determine the causative agent of the infection and the best way to treat it) on 10/25/24, the facility failed to ensure the Resident 1 ' s record reflected that the urine sample was not collected and the notification of Resident 1 ' s primary physician. These deficient practices resulted in inaccurate representation of Resident 1 ' s medical record. Findings: During a review of the admission Record indicated the facility admitted Resident 1 on 8/22/24 with diagnoses including dementia (progressive state of decline in mental abilities) and chronic kidney disease (CKD, disease characterized by progressive damage and loss of function in the kidneys [two bean shaped organs that filter waste in the blood]). During a review of the Minimum Data Set (MDS, resident assessment tool)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-15 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure safe and sanitary food storage and preparation practices when: 1. Dishware were not sanitized with adequate amount of sanitizer per manufacture guidelines. Sanitizers and disinfectants are used on food contact surfaces such as pots, pans and dished helps to prevent the growth and spread of germs and the risk of food borne illness. 2. The ice machine was not maintained in a clean manner and the inside compartment of ice machine was dirty. 3. Individual juice cartons with manufactures instruction if frozen, thaw, refrigerate and use within 10 days, were not monitored for the date they were thawed to ensure expired juice were discarded. One large bowl holding 15 individual cartons of orange pineapple flavored juice were stored in the reach in refrigerator with no thaw date. One package of ham was labeled with open dates 8/10/2024 and use by date of 8/17/2024 exceeding the facility policy for food storage. These deficiencies had the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-15 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately code the Minimum Data Set (MDS - a standardized assessment and screening tool) for the section relating to Restorative Nursing Program (nursing aide program that helps residents maintain their function and joint mobility) use for one out of the four sampled residents (Resident 34). This deficient practice had the potential to incorrectly reflect Resident 34's plan of care and care and services received by the resident. Findings: During a review of Resident 34's admission Record indicated the resident was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including but not limited to, neuralgia (severe, sharp pain that follows the path of a nerve) and neuritis (inflammation of the nerves), muscle weakness and right hand contracture (occurs when your muscles, tendons, joints, or other tissues tighten or shorten causing a deformity). During a review of Resident 34's Physician Orders, dated 5/2/2022, indicated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-15 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide chest physiotherapy on 8/10/2024 and 8/12/2024 according to the physician order for one out of the two sampled residents (Resident 42). This deficient practice had the potential to result in Resident 42 becoming short of breath and could negatively impact the resident's health and well-being. Findings: During a review of Resident 42's admission Record indicated the facility admitted the resident on 4/13/2024 with diagnoses including but not limited to, Parkinson's disease (a brain disorder that causes unintended or uncontrollable movements, such as shaking, stiffness, and difficulty with balance and coordination), aspiration pneumonia, dysphagia (difficulty swallowing), Stage IV pressure ulcer (deep wound reaching the muscles, ligaments, or bones) and Alzheimer's disease (a progressive disease that destroys memory and other important metal functions). During a review of Resident 42's Respiratory Treatments care plan, developed 7/11/2024, indicated the goal was to reduce the frequency of acute exacerbations. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-15 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to accurately account for one dose of a controlled medication (medications with a high potential for abuse) affecting Resident 28 in one of two inspected medication carts (Medication Cart 1.) This deficient practice increased the risk of diversion (any use other than that intended by the prescriber) of controlled medications and that Resident 28 could have received too much or too little medication due to lack of documentation possibly resulting in serious health complications requiring hospitalization. Findings: During an observation and concurrent interview of Medication Cart 1, on 8/13/2024 at 1:05 PM, with the Licensed Vocational Nurse (LVN 1), the following discrepancies were found between the Controlled Drug Record (a log signed by the nurse with the date and time each time a controlled substance is given to a resident) and the medication card (a bubble pack from the dispensing pharmacy labeled with the resident's information that contains the individual doses of the medication): 1. Resident 28's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-15 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow up the requested dental services for dentures for one of four sampled resident (Resident 25). This deficient practice resulted in a delay of Resident 25 being evaluated for dentures and increased Resident 25's risk for weight loss and loss of muscle mass. Findings: During a review of Resident 25's admission Record, the admission Record indicated Resident 25 was initially admitted to the facility on [DATE] and readmitted on [DATE], with diagnoses that included anxiety (a feeling of fear, dread, and uneasiness), dorsalgia (back pain), and chronic obstructive pulmonary disease (COPD-a lung diseases that block airflow and make it difficult to breathe). During a review of Resident 25's Minimum Data Set (MDS- a standardized assessment and screening tool) dated 6/8/2023, the MDS indicated that Resident 25 had intact cognition (the mental action or process of acquiring knowledge and understanding through thought, experience, and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-21 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to develop individualized person-centered care plans (a set of instructions for providing individualized care to a resident for an identified area of concern) to meet the residents need for three of ten sampled residents (Residents 12, 275, and 40). -For Resident 12, the facility failed to develop a care plan with goals and interventions for doxycycline (an antibiotic [medicines that fight infections] used to treat infections). -For Resident 275, the facility failed to create a care plan for the problematic behaviors of angry outbursts and agitation related to the diagnosis of psychosis (a severe mental condition in which thoughts and emotions were so affected that contact was lost with external reality). -For Resident 40 the facility failed to create a care plan for Carbapenem-Resistant Enterobacterales (CRE, a type of bacteria that causes infections in healthcare setting) of the urine, and contact isolation (steps that healthcare facility visitors and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-21 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to: -Ensure lorazepam (a medication used to treat mental illness) was used for a medical condition as diagnosed and documented in the resident's clinical record between 3/8 and 3/20/2024, for one of five residents sampled for unnecessary medications (Resident 275). -Define resident-specific target behaviors regarding the use of lorazepam for one of five residents sampled for unnecessary medications (Resident 275). -Monitor Lorazepam for adverse effects (unwanted, uncomfortable, or dangerous effects that a drug may have) and effectiveness between 3/8 and 3/20/2024, for one of five residents sampled for unnecessary medications (Resident 275). -Quantify episodes of angry outbursts due to psychosis, per the physician's order related to the use of quetiapine (a medication used to treat mental illness) to treat psychosis (a severe mental condition in which thoughts and emotions are so affected that contact is lost with external reality) between 3/6 and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-21 · tag F0802 — failed to prepare enough nourishing food — pattern
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure kitchen staff were routinely trained and evaluated for competency skills for the following: -Two of two staff were not following the manufacturer's guidelines of the test strip, when checking the concentration of the Quat Sanitizer (a chemical use for disinfection) solution used in the two compartment sinks and sanitation of food preparation surfaces. -One of two staff were unable to demonstrate and verbalize proper dish machine temperature checks. -Two of two staff were not following the manufacturer's guidelines of the test strip when checking the concentration of the chlorine (a chemical used for disinfection) solution used in the low temperature dish machine. These failures had the potential to result in cross-contamination (a transfer of bacteria from one object to another), ineffective dish machine, and unsensitized dishes that could lead to food borne illness (an illness caused by contaminated food and beverages) in 68 of 73 medically compromised residents who received food and ice from the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-21 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure safe and sanitary food storage and food preparation practices in the kitchen when: a.Staff was wearing wristwatches and gold bracelet during food preparation and dishwashing. b.Refrigerator gasket was dusty. c.Freezer had ice crystals, tape residue, and food debris on the bottom shelves. d.Storage racks were not six inches (in., unit of measurement) from the floor. e.Dirt debris on the dry storage floor. f.Three dented cans in the storage area. g.Domes were not air dried before storage. h.Sheet pan storage racks were dusty. i.Two staff were not wearing beard guard in the kitchen. j.Staff did monitor food temperature during food pick up from Facility 2 on the first day the kitchen was closed. k.Sticky dirt build-up in two of the plate lowerators (kitchen equipment to warm and hold plates). l.Coffee dispenser spout had coffee build-up. m.Clean dishes in the drying area were not protected from the splash from the two compartment sink where pots and pans were washed. n.Expired Quat sanitizer test strips.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-21 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the food services department when cockroaches (a type of insect) were observed in the kitchen. This deficient practice resulted in multiple cockroaches (eleven cockroaches), observed hiding in the cracks at the base of the steam table (assembly area for resident's food), crawling in the kitchen on the sheet pan's storage rack. This deficient practice caused an increased risk in 68 of 73 residents, who received food from the kitchen, to acquire food borne illnesses (illness caused by consuming contaminated foods or beverages) by consuming potentially contaminated food. Findings: During concurrent observation of the facility's kitchen and interview with the Dietary Supervisor (DS) on 3/18/2024, at 10:26 AM, two brown cockroaches one centimeter in size and two baby cockroaches were observed hiding in the cracks at the base of the steam table. The DS stated the steam table area was clean and thought the insects were roaches upon seeing it. During concurrent observation of the crack…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-21 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide care in a manner that maintained or enhanced the resident's dignity and respect for one of six sampled residents (Resident 51). The Certified Nursing Assistant stood over Resident 51 while assisting him during a meal. This deficient practice had the potential to affect Resident 51's sense of self-worth, self-esteem, and psychosocial wellbeing. Findings: A review of the admission Record (Face Sheet) indicated the facility originally admitted the Resident 51 on 7/28/2023 with diagnoses including major depressive disorder (a mood disorder that causes a persistent feeling of sadness and loss of interest), and Parkinson's disease (a brain disorder that causes unintended or uncontrollable movements, such as shaking, stiffness, and difficulty with balance and coordination) without dyskinesia (uncontrolled, involuntary muscle movements). A review of the Dietary Profile dated 10/24/2023, indicated Resident 51 required total assistance with eating (one-on-one assistance for direct feeding). A review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-21 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately complete the minimum data set assessment (MDS - a comprehensive resident assessment and care planning tool), Section I (active diagnoses) on 3/12/2024, for one of five residents sampled (Resident 275) for unnecessary medications by: -Including a diagnosis of anxiety (feeling of fear, dread, and uneasiness that may occur as a reaction to stress) without evidence to support this as an established diagnoses in the clinical record. -Omitting a diagnosis of dementia (a condition characterized by progressive or persistent loss of intellectual functioning, especially with impairment of memory and abstract thinking, and often with personality change, resulting from organic disease of the brain) despite evidence to support this as an established diagnosis in the clinical record. This deficient practice increased the risk that Resident 275 may not have received care planning and treatment according to his needs, possibly leading to a decline in his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-21 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one sampled resident (Resident 28) was provided a communication device with the language that the resident was able to understand. On 3/18/2024 Resident 28 repeatedly stated comida in Spanish (food). Sitter 1 stated he did not understand what Resident 28 was saying and ingnored the resident. As a result, Resident 28 appeared distressed and prevented Resident 28 from communicating with the staff, delaying appropriate care / treatment the resident requested. Findings: A review of the admission Record indicated the facility admitted Resident 28 on 6/25/2019, and readmitted the resident on 11/24/2021, with diagnoses including unspecified dementia (decline in mental ability severe enough to interfere with daily functioning/life), generalized muscle weakness (lack of physical or muscle strength and the feeling that extra effort was required to move your arms, legs, or other muscles), and anxiety (feeling of worry and nervousness). A review of Resident 28's Minimum Data Set (MDS - standardized assessment and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-21 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to accurately account for one dose of a controlled medication (has a high potential for abuse) affecting Resident 69 in one of two inspected medication carts (Medication Cart 3). This deficient practice increased the risk of diversion (any use other than that intended by the prescriber) of controlled mediations and that Resident 69 could have received too much or too little medication due to lack of documentation, possibly resulting in serious health complications requiring hospitalization. Findings: During an observation and concurrent interview of Medication Cart 3, on 3/20/2024 at 1:51 PM, with Licensed Vocational Nurse (LVN) 1, the following discrepancies were found between the Controlled Drug Record (a log signed by the nurse with the date and time each time a controlled substance was given to a resident) and the medication card (a bubble pack from the dispensing pharmacy labeled with the resident's information that contains the individual doses of the medication): -Resident 69's Controlled Drug Record for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-21 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow up on a recommendation from the facility consultant pharmacist, concerning adding instructions for how to treat moderate pain, in one of five sampled residents for unnecessary medications (Resident 46). This deficient practice increased the risk that Resident 46 could have experienced pain that was not adequately treated with medications available, causing a decline in Resident 46's quality of life. Findings: A review of Resident 46's admission Record indicated the resident was admitted to the facility on [DATE], and most recently readmitted on [DATE], with diagnoses including hemiplegia (severe or complete paralysis of one side of the body) and hemiparesis (slight muscle weakness or partial paralysis of one side of the body) following cerebral infarction affecting the left non-dominant side (left-side paralysis due to stroke). A review of the History and Physical dated 4/9/2023, indicated Resident 46 did not have the capacity to understand and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-21 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the appropriate transmission-based precaution (TBP, the second tier of basic infection control that is used in addition to Standard Precautions [the minimum infection prevention practices that apply to all patient care] for patients who may be infected or colonized with certain infectious agents for which additional precautions are needed to prevent infection transmission) signage was posted for one of six sampled residents (Resident 40). This deficient practice had the potential to cause the spread of infection to staff, other residents, and the community. Findings: A review of Resident 40's admission Record indicated the facility re-admitted the resident on on 1/11/2024 with diagnoses that included candidiasis (a fungal infection caused by a yeast), osteomyelitis (an inflammation or swelling of bone tissue that is usually the result of an infection), dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), neuromuscular dysfunction of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-17 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to protect one of three sampled residents (Resident 1) from misappropriation of the resident's property (the willful misplacement or wrongful temporary or permanent use of a resident's belongings or money) by the staff. The Certified Nursing Assistant (CNA) received money from Resident 1. This deficient practice resulted in the misappropriation of Resident 1's money while under the care of the facility. Findings: A review of Resident 1's admission Record indicated the facility admitted Resident 1 on 4/20/2023 with a readmission date of 1/4/2024. Resident 1's diagnoses included fracture of the right femur (a break in the uppermost part of the thighbone, next to the hip joint), Type II diabetes (a long-term medical condition in which the body does not use insulin [a hormone that lowers the level of sugar in the blood] properly), and heart failure (heart muscle cannot pump enough blood to meet the body's needs). A review of Resident 1's Minimum Data Set (MDS - a standardized assessment and care-screening tool), dated 10/31/2023,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-22 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Repeat Deficiency from the Recertification Survey 10/2023. Based on observation, interview, and record review, the facility failed to ensure drugs and biologicals were labeled in accordance with accepted professional principles for two of two medication carts. An open bottle of Morphine Sulfate and an open bottle of Ondansetron were open without labeled dates of opening. This deficient practice caused an increased risk of residents to receive potentially ineffective or toxic medication due to improper storage. Findings: A review of the Recertifciation Survey Plan of Correction approved on 11/30/2023, indicated the Pharmacy Consultant was to check all medication carts during the monthly visit and report the findings on the labeling and storage of the medications to the Director of Nursing (DON). During an observation of Medication Cart #1 with Licensed Vocation Nurse (LVN) 1, on 12/20/2023 at 9:13 AM, there was an opened bottle of Morphine Sulfate 100 mg/5 ml oral solution for Resident 63 without a labeled open date. During a concurrent review of the manufacturer's product labeling,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement their policy and procedure for infection control to prevent an infectious disease outbreak (a sudden rise in the number of cases of an infectious disease) by staff failing to perform hand hygiene when entering and exiting resident rooms, and after touching residents' surroundings in 21 of 36 rooms. This failure had the potential to cause or prolong an infectious disease outbreak, affecting all residents and staff in the facility. Findings: During an interview on 12/19/2023 at 8:44 AM, the Maintenance Director (MDIR) stated he checked all the call lights in the residents' rooms weekly. During an observation on 12/19/2023 at 9:04 AM, the facility's weekly call light check was conducted with the MDIR and the MDIR did not perform hand hygiene after touching the call lights in residents' rooms A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, and U. The MDIR did not perform hand hygiene when entering and exiting rooms A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, and U. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$174,736 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $163,566 — penalty dated 2023-10-22
  • $11,170 — penalty dated 2023-08-30
  • Medicare payment denial — starting 2023-11-18 for 64 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to WEST HARBOR HEALTHCARE — 8 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 53.3-2.3 vs chain
Health inspection 1 of 53.1-2.1 vs chain
Staffing 2 of 53.5-1.5 vs chain
Quality measures 4 of 54.1≈ chain avg
The other 7 homes this chain runs (chain average 3.3★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
WEST HARBOR HEALTHCARE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 03/01/2023
GALBASINI, KEVINIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER40%since 03/01/2023
GILL, DANIELIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE; CORPORATE OFFICER40%since 03/01/2023
ROSENHAN, CAMERONIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER20%since 03/01/2023

CMS files one row per role, so the 8 rows in the source record cover these 4 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.7M
Net patient revenuemost recent cost report
-35.0%
Operating marginrevenue minus expenses
$2.0M
Related-party expense17% of expenses
Who pays — share of resident-days
Medicaid 83%Medicare 10%Other / private 7%

About 83% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $2.0M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$479per resident / day
operating cost
$14,570per month
≈ monthly operating cost
$355per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056078. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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