Westminster Village Health
1175 McKee Road, Dover, DE 19904 · Non profit - Corporation · 75 certified beds · (302) 744-3527 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- a high payroll-based staffing rating (5/5)
- lower-than-typical staff turnover (35% vs 45% nationally) — better care continuity
- it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2023
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (33) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $30,494 in federal fines (most recent 2025-10-08)
- its payroll-based staffing score sits well above its independent inspection score
- its facility-reported quality-measure rating is low (2/5)
- about 17% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 16.6% | 12.7% | 15.4% | typical |
| Long-stay residents who lose too much weight | 5.6% | 5.4% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.3% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.0% | 2.1% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 10.3% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.9% | 3.2% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 23.8% | 13.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 5.9% | 21.8% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 88.0% | 97.4% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 1.8% | 3.5% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 16.8% | 20.2% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 5.3% | 10.7% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 2.3% | 1.0% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 50.0% | 83.1% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 30.6% | 23.3% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 14.0% | 11.6% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 3.20 | 1.81 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.72 | 1.40 | 1.80 | typical |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
43.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 146 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 38.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 84 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.54 therapist hours per resident per day in 2026Q1 — more than 85% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 43.5%CMS range 36.2–51.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.8%CMS range 8.8–16.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 38.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 50.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 39.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.9% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.3%CMS range 4.7–11.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.87 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 75 beds and averages 54.7 residents a day — about 73% occupied, or roughly 20 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.33 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.18 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.18 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.95 hrs/resident/day on weekends vs 4.48 on weekdays — 12% thinner on weekends. RN hours go from 1.33 to 0.81 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 35% is below the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
33 citations, most serious first. The 12 most serious are shown; the remaining 21 are one tap away and print in full.
- Immediate jeopardy · Jcited before2025-10-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and review of other facility documentation it was determined that for one (R1) out of four residents sampled for wandering and elopement the facility failed to ensure adequate supervision to prevent R1 from eloping putting the resident at serious immediate jeopardy and risk of a serious adverse outcome. R1, a resident that was confused was able to elope from the facility on 9/27/25 by climbing out of the window in R1's room. R1 walked across the facility's back parking lot and then proceeded to walk across a busy roadway to an area where there was a raised curb, a sloped hill with trees, shrubs and brush. R1 was missing for seven minutes. An immediate jeopardy (IJ) was identified starting on 9/27/25. Due to corrective measures following the incident, this is being cited as immediate jeopardy, past non-compliance with an abatement date of 10/1/25. Findings include:A policy titled Elopement last reviewed by the facility 12/24/24 documented Facilities will identify residents at risk for elopement and develop a plan to prevent unauthorized…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2023-11-01 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, it was determined that for three (R71, R68 and R43) out of six residents reviewed for abuse, the facility failed to ensure that R71, R68 and R43 were free of sexual abuse by R16, a resident with a history of sexually inappropriate behavior. The facility's failure to monitor R16 allowed the sexual abuse of R71 on 9/14/22, R68 on 11/16/22 and R43 on 12/16/22. An Immediate Jeopardy (IJ) was identified starting 9/14/22. Due to the facility's corrective measures following the last incident, this is being cited as immediate jeopardy, past non-compliance with an abatement date of 12/16/22. Findings include: A facility policy and procedure titled, Abuse, Neglect or Exploitation, revised 10/24/22, documented, Policy .each resident is provided with a safe environment where they are not subject to mental, physical .and sexual abuse .Objective: Residents are protected from real or perceived abuse .Standard: The facility is committed to ensuring that each resident is free…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-16 · tag F0919 — failed to provide a working call system — widespreadMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and review of other facility documentation it was determined that the facility failed to have a functioning call bell system. Findings include: 12/9/25 10:57 AM room [ROOM NUMBER] - During initial observations the surveyor discovered that the call bell was not functioning. There was no sound and the light outside of the doorway was not lit after the call bell was pressed. E25 (LPN) confirmed the finding.12/9/25 12:05 PM room [ROOM NUMBER] - During initial observations the surveyor discovered that the call bell was not functioning. E26 (CNA) confirmed the finding. E26 then notified E25 (LPN) who immediately placed a call to the maintenance department. The surveyor then tested the call bell function across the hall in room [ROOM NUMBER] and the call bell did not function. 12/9/25 12:07 PM room [ROOM NUMBER] - During initial observations the surveyor discovered that the call bell was not functioning. E27 (CNA) confirmed the finding. 12/9/25 12:08 PM room [ROOM NUMBER] - E28 (MT)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-12-16 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, record review and interview it was determined that the facility failed to ensure that food was stored and served in accordance with professional standards. Findings include:12/15/25 8:39 AM - During a tour of the facility's short-term unit refrigerator an undated unlabeled sandwich and an expired pudding cup dated 12/10/25 was discovered. 12/15/25 9:00 AM - Review of the facility's food temperature logs lacked evidence that temperatures were taken prior to serving the following meals:11/13/25 breakfast, lunch and dinner.11/20/25 lunch.11/26/25 dinner.11/28/25 dinner.12/4/25 lunch. 12/15/25 9:52 AM - During an interview E21 (DDS) confirmed the undated and expired foods. E21 then confirmed the unrecorded food temperature logs. 12/16/25 3:45 PM - Findings were reviewed at the exit conference with E1 (NHA), E2 (DON) and E3 (ED).
- Potential for harm · D2025-12-16 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R16) out of one resident reviewed for accidents, the facility failed to notify a physician of a significant injury of unknown source that was determined to be a right fifth toe fracture. Findings include:A review of R16's clinical record revealed: 7/15/25 - R16 was admitted to the facility with a diagnosis including, but not limited to, CVA and abnormal gait.8/1/25 4:00 PM - A progress note documented that R16 was transferred to the hospital after a fall in the facility.8/1/25 11:40 PM - A progress note documented R16 returned from the hospital after a fall with the following: purple bruising to the right fifth toe and right flank, scattered bruising to the left lower leg.8/2/25 12:35 AM - A progress note documented bruising to R16's right fifth toe.8/4/25 2:58 PM - A mobile X-ray provider performed an X-ray of R16's right foot at the facility. The X-ray report revealed a fracture at the base of the right fifth toe. 8/4/25 3:00 PM - A doctor's order was documented to complete an X-ray of R16's right foot. There…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-16 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined that for one (R16) out of four residents reviewed for accidents, the facility failed to report an injury of unknown source in timely manner. Findings include:A review of R16's clinical record revealed:7/15/25 - R16 was admitted to the facility with a diagnosis, including but not limited to CVA and abnormal gait.8/1/25 5:45 AM - A progress note documented R16 had a fall un-witnessed in the TV/dining room. 8/1/25 11:40 PM - A progress note documented R16 returned from the hospital with the following: purple bruising right fifth toe and right flank, scattered bruising to left lower leg.8/4/25 1:00 PM - A progress note R16 documented a stat order for x-ray of the right foot.8/4/25 - An X-ray report was performed and revealed a fracture at the base of the right fifth toe. 8/5/25:8:26 AM - A facility incident report documented R16 had a swollen right fifth toe that occurred on 8/1/25.12/15/25 11:35 PM - During an interview E4 (RN) confirmed that during an unwitnessed fall with injuries, she would get a call from the nurse, and they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-16 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R8) out of two residents reviewed for limited ROM the facility failed to develop a care plan that addressed the residents limited ROM and interventions to prevent further contractures. Findings include: Review of R8's clinical record revealed: 4/14/22 - R8 was admitted to the facility with multiple diagnoses including dementia and an impairment to the right middle finger. 7/8/25 - A physician's order was written for R8 to have a rolled washcloth placed in the right hand. Completion of the task was signed by nurses in R8's TAR. 12/11/25 10:05 AM - Review of R8's care plans lacked evidence of a care plan that addressed R8's contractures and the rolled wash cloth intervention used. 12/11/25 10:21 AM - During an interview E2 (DON) confirmed there was no care plan to address R8's contractures. E2 stated, there is no care plan because she is on hospice E2 then initiated a care plan for R8's contracture and use of the rolled washcloth. 12/16/25 3:45 PM - Findings were reviewed at the exit conference with E1 (NHA), E2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-16 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R67) out of two new admissions reviewed the facility failed to adhere of standards of practice when the initial care plan and admission assessment were not completed by a Registered Nurse. Findings include: The state of Delaware Board of Nursing Professional Regulations Decision Tree 2024 indicated that admission assessments and initial care plans must be completed by a Registered Nurse.Review of R67's clinical record revealed:11/14/25 - R67 was admitted to the facility.11/14/25 - A baseline care plan was created for R67 by E20 (LPN).11/14/25 - An admission assessment that documented the clinical details such as vital signs, skin condition, care needs and general condition of R67 upon arrival to the facility was completed by E20 (LPN).12/16/25 2:34 PM - During an interview E20 (LPN) confirmed she completed R67's admission assessment and initial care plans. E20 stated, Yes, I completed them and I did have an aide assist me with positioning for the skin assessment. 12/16/25 3:30 PM - During an interview E2 (DON)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-16 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined that for one (R67) out of three residents reviewed for hydration, the facility failed to offer sufficient hydration. Findings include:The facility policy on hydration last updated 12/24/24 indicated, To enable all residents to be hydrated. Facilities will have a process in place to ensure that all residents receive sufficient amounts of fluids, based on individual needs, to maintain proper hydration and health. Review of R67's clinical record revealed: 11/14/25 - R67 was admitted to the facility with multiple diagnoses including mild cognitive impairment. 11/14/25 - A baseline care plan created for R67 indicated a risk of hydration concerns. 11/15/25 6:04 PM - A progress note in R67's clinical record documented, Residents husband in facility and asked nurse to speak with son over phone call regarding a request for IV placement for nutrients until Monday due to resident not eating and drinking per son and husband, on call was made aware of request and gave…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-16 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined for one (R31) out of one resident sampled for respiratory care the facility failed to provide professional standards of practice by ensuring R31's BiPap equipment was stored in a protective plastic bag when not in use. Findings include:A review of R31's clinical record revealed: 11/5/25 - R31 was admitted to the facility with a diagnosis of chronic obstructive pulmonary disease, congestive heart failure and obstructive sleep apnea. 11/5/25 - A physician's order for R31 documented BiPap application off in the AM and on at night at bedtime assist with application of BiPap to use with 3L (liters) oxygen. R31's treatment administration record lacked evidence of an order to place the respiratory equipment in a plastic bag. 11/11/25 - A review of a five-day MDS admission assessment documented R31 was cognitively intact. 12/10/25 9:35 AM - During an interview E6 (RN) reported [R31's] respiratory equipment should probably be in a plastic bag but it probably isn't. E6 went to R31's room and confirmed the respiratory…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-16 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R7) out of five residents reviewed for unnecessary medication review the facility failed to adequately complete monitoring for side effects of a resident on psychotropic medications. Findings include: The facility policy on consultant pharmacist recommendations last updated 7/9/25 indicated Recommendations are acted upon and documented by the facility staff and/or the prescriber. Review of R7's clinical record revealed: 7/16/25 - R7 was admitted to the facility with multiple diagnoses including dementia with psychotic disturbance, psychotic disorder with delusions and schizophrenia. 7/16/25 - An AIMS assessment was completed for R7 that scored the resident as a 3, indicative of mild risk of side effects as a result of antipsychotic medications. 7/17/25 - A physician's order was written for R7 to receive quetiapine, an antipsychotic twice a day. 8/18/25 - A consultant pharmacist medication regimen review (MRR) completed for R7 recommended the following Resident is currently receiving quetiapine. Her baseline AIMS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-16 · tag F0773 — isolatedProvide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R20) out of three residents reviewed for transmission-based precautions the facility failed to ensure that a physician was notified promptly of laboratory results. Findings include:Review of R20's clinical record revealed: 12/8/25 - A physician's order was written for R20 to have a urinalysis culture and sensitivity test completed. 12/11/25 - R20's urinalysis culture and sensitivity was collected by the contracted laboratory. 12/13/25 - The results of R20's urinalysis culture and sensitivity were relayed to the facility by phone to E24 (LPN). R20's progress notes lacked evidence that E24 relayed the results to R20's physician or nurse practitioner. 12/15/25 - A copy of the results of R20's urinalysis culture and sensitivity were reviewed by E23 (NP), two days after the results were known. 12/16/25 2:00 PM - During an interview E22 (ADON/IP) and E2 (DON) confirmed the facility the delay in notification without explanation. 12/16/25 3:45 PM - Findings were reviewed at the exit conference with E1 (NHA), E2 (DON) and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 21 citations
- Potential for harm · D2025-12-16 · tag F0775 — isolatedKeep complete, dated laboratory records in the resident's record.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R20) out of three residents reviewed for transmission-based precautions the facility failed to ensure that laboratory reports were filed in the clinical record. Findings include: The facility policy on diagnostic services last updated 12/24/24 indicated All test results will be maintained in the clinical record. Review of R20's clinical record revealed: 12/8/25 - A physician's order was written for R20 to have a urinalysis culture and sensitivity test completed. 12/11/25 - R20's urinalysis culture and sensitivity was collected by the contracted laboratory. 12/16/25 1:00 PM - Review of R20's clinical record lacked evidence of the results of R20's urinalysis culture and sensitivity was collected by the contracted laboratory on 12/11/25. 12/16/25 2:00 PM - During an interview E22 (ADON/IP) provided the surveyor with a copy of the results of R20's urinalysis culture and sensitivity and confirmed it was not in R20's clinical record. E22 stated, they were waiting to be filed. 12/16/25 3:45 PM - Findings were reviewed at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-16 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for two (R1 and R20) out of five residents reviewed for immunizations the facility failed to offer pneumococcal vaccination as required. Findings include: The facility policy on immunizations last updated 2/19/25 indicated, Each resident is offered a pneumococcal immunization. The residents medical record includes documentation that indicates the following: That the resident or resident's legal representative was provided education .That the resident either received the pneumococcal immunization or refusal. 1. 1/22/25 - R20 was admitted to the facility. 2. 6/25/25 - R1 was admitted to the facility. 12/15/25 12:35 PM - Review of resident's immunization records lacked evidence of pneumococcal immunization or declination for R1 and R20. Surveyor requested evidence of declination or consent from E2 (DON). 12/16/25 10:22 AM - During an interview E2 (DON) and E22 (ADON/ICP) provided consents dated 12/15/25 day of surveyor request. E2 confirmed that R1 and R20 had not been offered immunization prior. 12/16/25 3:45 PM - Findings…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-10-31 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview it was determined that the facility failed to ensure food was stored, prepared, and served in a manner that prevents food borne illness to the residents. Findings include: 10/21/24 9:14 AM - During the initial tour of the kitchen, there were no buckets containing sanitizing solution for storing wet wiping clothes used for sanitizing food preparation surfaces. 10/21/24 9:38 AM - During a tour of the kitchen, E12 (Cook) tested the sanitizing solution in the three compartment sink, directly at the source two times. Both attempts indicated the level of chemical concentration was not at a sufficient level to provide proper sanitization. An interview with E12 later that day revealed the facility had been using the incorrect type of chemical test strips when testing the sanitizer levels in the kitchen. 10/21/24 9:42 AM - During a tour of the kitchen, there were three compromised food cans with dented sides, which were not separated from the cans of food being served to the residents. 10/21/24 10:23 AM- During a tour of the kitchen, the ice scoop was being…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-31 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, it was determined for three (R16, R32, and R217) out of eighteen residents in the investigative sample, the facility failed to ensure the MDS was accurate. Findings include: 1. Review of R16's clinical record revealed: 9/28/24 - R16 was admitted to the facility. 10/4/24 - An admission MDS documented that R16 had restraints. These restraints included bilateral bed rails. 10/21/24 - An observation of R16 in bed with bilateral side rails in place, used as an enabler bar for turning and repositioning. 10/25/24 1:48 PM - An interview with E6 (RNAC), E7 (RNAC) and E1 (NHA) revealed that the MDS was miscoded for R16 and discovered when surveyors requested the Matrix. E1 stated that E7 is in training and miscoded the MDS. E1 provided evidence that the MDS was corrected. 2. Review of R32's clinical record revealed: 10/2/24 - R32 was admitted to the facility. 10/4/24 - An admission MDS documented that R32 had restraints. These restraints included bilateral bed rails. 10/22/24 - An observation of R32 in bed with bilateral side rails in place, used as an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-31 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, it was determined that for one (R37) out of eighteen residents reviewed in the investigative sample, the facility failed to ensure that the required interdisciplinary team (IDT) members participated in the care plan meetings. Findings include: Review of R37's clinical record revealed: 10/3/24 - R37 was admitted to the facility. 10/16/24 - A careplan meeting interdisciplinary note revealed that the following attendees were present: R37, family member, nursing, therapy, CNA, Social worker, and dietary. 10/25/24 9:22 AM - An interview with E6 (RNAC) confirmed that physician or physician's representative did not participate in R37's care plan conferences. E6 stated the physician reviews residents monthly but not in coordination with the care plan meetings. 10/31/24 3:00 PM - Findings were reviewed with E1 (NHA) , E2 (DON), and E4 (Executive Director) at the exit conference.
- Potential for harm · D2024-10-31 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
2. Review of R27's clinical record revealed: 12/5/22 - R27 was admitted to the facility. 12/21/22 - A physician's order was written for midodrine HCL 2.5 mg one tablet by mouth three times a day before meals. Alert please note parameters: hold for systolic blood pressure (SBP) greater than 130. 11/2023 - A review of the November 2023 MAR revealed that on 11/5/23 R27 documented a blood pressure listed of 152/81 and a signature indicating midodrine medication was administered. 11/1/23 - 11/16/23 - A consultant pharmacist's medication regimen review documented that R27 recommendation to read parameters closely for holding midodrine. Order is to hold midodrine for SBP greater than 130 but dose is documented as administered on November 5 at 9:00 AM when blood pressure is 152/81. 10/24/24 2:31 PM - An interview with E14 (LPN) confirmed that midodrine was signed off on 11/5/23 at 9:00 AM, even though parameters indicated to not administer. The facility lacked evidence that the aforementioned irregularity was addressed. The progress notes lacked evidence of monitoring related to medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-31 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined that for two (R21 and R37) out of two residents reviewed for incontinence, the facility failed to provide services to restore bowel and bladder continence. Findings include: 1. Review of R21's clinical record revealed: 12/22/23 - A policy titled Bowel and Bladder training documented the objective is to retrain a formerly continent resident or reduce incontinence in residents with stress or urge incontinence.Procedure 1. determine eligibility for retraining program using the Bowel and Bladder UDA. A bowel or bladder UDA is assigned with each new admission, quarterly, annually and with each resident significant change. Upon completion the bowel and bladder evaluation is reviewed to determine if voiding diaries are needed in order to ascertain resident toileting plans. 3. Establish scheduled toileting program. 4. Determine appropriate incontinence aids to assist in obtaining continence. 6. Establish an individualized bowel or bladder program for each resident. 7. Place approaches on the individual resident's care plan.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-31 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interviews, it was determined that for one (R47) out of eight residents sampled for food the facility failed to follow menu requests. Findings include: 10/21/24 10:11 AM - A random observation of R47's breakfast tray revealed oatmeal, cheerios, scrambled eggs, raisin toast and hot tea. The meal ticket showed R47 was supposed to have apple juice, oatmeal, fresh whole apple, fried egg, cinnamon wheat toast, 2% milk and coffee or hot tea. The tray was missing apple juice and a fresh whole apple. The meal ticket showed R47's dislikes as: chocolate, gravy, apples, eggs, milk or pork and to serve soft fruits. R47 stated they bring her food that she doesn't like. 10/21/24 10:20 AM - An interview with E8 (CNA) confirmed that R47 did not have apple juice or a substitute and did not have a fresh whole apple or any substitute. E8 stated that there was no apple juice left and offered to give R47 cranberry juice. E8 stated that the kitchen makes up the tray and we bring the trays to the resident rooms. 10/22/24 9:32 AM - A random observation of R47's breakfast tray…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-16 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, it was determined that for one (R1) out of three residents reviewed for Abuse, the facility failed to implement their written abuse policy by failing to notify R1's physician of the abuse allegation. Findings include: Facility Policy- .Abuse, Neglect or Exploitation .Guidelines: .3. In health care centers, alleged violation of abuse .the facility MUST report the allegation to the Department of Health IMMEDIATELY but no later than 2 hours after the allegation is made . 10. In the health centers, assisted living/personal care staff will notify the resident's attending physician, medical director and family member or designated person of all allegations of abuse, neglect or misappropriation of property . 9/9/24 11 PM - The facility's incident report documented that R1, who was diagnosed with profound dementia, allegedly made a claim to E5 (RN) that a man raped her. Of note, 9/9/24 was a Monday. 9/10/24 11:32 AM - Review of text conversation between E7 (MD) and E8 (Medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-16 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, it was determined that for two (R1, R3) out of three residents reviewed for Abuse, the facility failed to report an allegation of abuse within the 2 hour time frame. For R1, the incident alleging sexual assault was reported to staff on 9/9/24 at approximately 11 PM but was not reported to the State Agency until 9/10/24 at 1:18 PM. For R3, the incident alleging emotional abuse was reported to the facility on 4/4/24 at 11 AM but was not reported to the State Agency until 4/8/24 5:18 PM. Findings include: 1. Review of R1's clinical record revealed: 9/9/24 approximately 11 PM - R1, who was diagnosed with profound dementia, allegedly made a statement to E5 (RN) that a man raped her. 9/9/24 approximately 11:35 PM - After counting the narcotics and checking her patients, E5 (RN) went to the other nursing unit to find the nursing supervisor, who was not available at that time. 9/10/24 approximately 1 :00 AM - E6 (RN nursing supervisor) approached E5 (RN) on the dementia unit and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-11-01 · tag F0756 — failed to review each resident's drug regimen — widespreadEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it has been determined that for two (R10 and R21) out of five residents sampled for unnecessary medication review, the facility failed to ensure the physician reviewed and signed the consultant pharmacist communication. In addition, the facility failed to develop policies and procedures for the monthly MRR (Medication Regimen Reviews) that included time frames for different steps in the MRR process. Findings include: 1. Review of R10's clinical record revealed: 6/28/22 - R10 was admitted to the facility with diagnosis of depression, vascular dementia, psychosis, and repeated falls. 5/17/23 - A consultant pharmacist communication to the physician documented . 1. Per CMS guidelines, all PRN (as needed) psychotropic medications require a stop date . 1. Please provide a stop date for PRN clonazepam order . 2. Note order was updated May 9 but no stop date was included. Further review of the communication to the physician lacked a required response and physician signature. 6/20/23 - A consultant pharmacist communication to the physician documented .…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-01 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview it was determined that the facility failed to ensure safe, sanitary storage of food and maintain food preparation equipment in a sanitary and safe operating condition. Findings include: 10/10/23 8:26 AM - During a kitchen tour, several food items in the reach-in refrigerator including numerous individual portions of peach pie and individual servings of chocolate pudding were missing the date stamp required for safe food storage. Several condiments including grape jelly and strawberry flavored syrup were missing the required date stamp for food safety. The reach-in refrigerator contained several plastic cups of orange slices with expired use by dates. 10/10/23 9:48 AM - The ice scoop was stored on top of the ice machine, there was a large puddle of water under the ice machine, the door of the ice machine remained open more than twenty (20) minutes, and one of the front panels of the ice machine was missing exposing the wiring behind it. 10/10/23 9:52 AM - Outdated fruit cups were discovered in the snack refrigerator located behind the counter in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-01 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R5) out of forty (40) sampled residents for resident assessment, the facility failed to accurately assess an unstageable pressure ulcer/injury due to an eschar on R5's left lateral heel. Findings include: Review of R5's clinical record revealed: 6/20/23 - R5 was admitted to the facility. 6/26/23 - Review of R5's admission MDS (Minimum Data Set) assessment on skin condition revealed that R5 had one unhealed stage 2 pressure ulcer injury present upon admission, and other wounds and skin problems including a surgical wound and MASD (Moisture Associated Skin Damage). 9/20/23 - Review of R5's Discharge MDS assessment revealed that R5 was discharged to an acute hospital and that R5 had an unhealed stage 2 pressure ulcer injury present upon admission. 10/31/23 - Review of R5's facility Skin Evaluation form dated 9/19/23 documented a pressure injury measuring 4.5 cm in length, 4.0 cm width and 0 cm depth with 100% necrotic/eschar to the left heel. 11/1/23 11:18 AM - In an interview, E22 (RNAC) stated that her review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-01 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Review of R10's clinical record revealed: 6/23/22 - Review of R10's PASARR Level I screen outcome documented . 1. No level II required . 2. No SMI (serious mental illness), ID (intellectual disability) or RC (related condition). In addition, R10's PASARR Level I screen documented R10 did not have a diagnosis and or neurocognitive disorder. 6/28/22 - A review of R10's medical diagnosis sheet revealed R10 was admitted with a diagnosis of psychosis, anxiety, and dementia. 10/18/23 11:07 AM - E4 (SW) was interviewed and stated, R10 had a PASARR dated 6/23/22 and was admitted on [DATE]. E4 revealed I'm not sure if a PASARR Level II was done, I'll need to check. 10/18/23 1:55 PM - E4 presented a preadmission PASARR Level I screen for R10 and stated, I don't know why another PASARR had not been done, it just slipped off the radar. The facility lacked evidence that R10 a resident with a mental disorder was referred to the state agency for a PASARR Level II evaluation and determination. 10/20/23 12:30 PM - Findings…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-01 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined that for two (R5 and R36) out two residents reviewed for pressure ulcers (PU), the facility failed to provide necessary treatment and services to promote healing. For R5, the facility failed to remove an orthopedic boot that was identified as a possible cause of preventing the healing of a pressure ulcer. For R36, the facility failed to apply the air-filled heel off-loading boots. Findings include: 1. Review of R5's clinical record revealed: 6/20/23 - R5 was admitted to the facility from an acute hospital for rehabilitation with diagnoses including a left femur (thigh bone) fracture, difficulty walking, disorientation, dementia. On admission, R5's skin evaluation documented that the left heel had a fluid filled blister with blanchable redness to surrounding skin measuring (L) length 4.0 (cm) centimeters, (W) width 2.7 cm, (D) depth 0.0 cm, and pain level zero. The cause of the left heel wound was noted as pressure. 7/10/23 - The Physician's progress note from E11 (Medical Director) documented that R5 had a fall on Friday 7/7/23…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-01 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined that for one (R57) out of three residents reviewed for range of motion, the facility failed to ensure R57 received services to maintain functional ability and to prevent contractures. Findings include: A facility policy (last revised 2/4/22) titled Restorative Care Program included: Presbyterian Senior Living Facilities will provide restorative services which prevent slow functional decline and/or maintain the resident highest practicable level functioning in accordance with state and federal regulations. The restorative nursing care program includes .range of motion program - active and passive. Review of R57's clinical record revealed: 6/9/23 - R57 was admitted to the facility after having a stroke which left him with left-sided hemiplegia. 6/29/23 - R57's restorative nursing care plan included: -Active range of motion for fifteen minutes two times a day to right side extremities. -Passive range of motion for fifteen minutes two times a day to left side extremities. 9/15/23 - A quarterly MDS assessment documented that R57 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R368) out of six residents reviewed for accidents, the facility failed to provide adequate supervision during a mechanical lift transfer. Findings include: A facility policy titled Transferring a Resident (last approved 5/31/23) included: Full body mechanical lift - always have 2 staff members when completing a transfer with a full body mechanical lift (Hoyer lift). Review of R368's clinical record revealed: 11/30/22 - R368 was admitted to the facility with dementia. 12/6/22 - An admission MDS assessment documented that R368 was cognitively impaired and required assistance of two staff members to be transferred. 1/27/23 - R368 care plan included: Transfers: total assist x 2 (staff members) with Hoyer (mechanical) lift. 3/5/23 12:45 PM - A facility incident report documented CNA stated while transferring resident with Hoyer (mechanical lift), (R368) left leg got caught behind wheelchair (there was no other CNA staff present at the time). (R368 sustained a) vertical skin tear measuring 3.6 cm x 6 cm. 3/5/23 12:45 PM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-01 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview it was determined that for one (R56) out of one resident reviewed for incontinence the facility failed to respond to or provide services to restore bladder continence after a decline in bladder continence was identified. Findings include: The facility policy for bowel and bladder training last updated 5/31/23 indicated, .Determine eligibility for retraining program using the bowel and bladder evaluation. Upon completion of the bowel and bladder evaluation is reviewed to determine if voiding diaries are needed in order to ascertain resident toileting plans. Review of R56's clinical record revealed: 6/23/23 - A quarterly MDS assessment documented R56 as mentally intact, requiring extensive assistance of one staff member for toileting and frequently incontinent of bladder with no toileting plan. 6/29/23 - R56's care plan for continence issues was reviewed with no revisions since the 10/8/22 revision. 8/1/23 - A toileting plan was created for R56. The clinical record lacked evidence a voiding diary or similar tool was completed to assist in creating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-01 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and review of facility documentation, it was determined that the facility failed to ensure that a performance review was completed at least every 12 months for three (E8, E9 and E10) out of five sampled employees. Findings include: 1. E8 (CNA) had a hire date of 2/21/17. A record review revealed that the last annual performance was completed on 10/17/23. There was a lack of evidence of a performance evaluation from the past year. 2. E9 (CNA) had a hire date of 1/22/19. A record review revealed that the last annual performance was completed on 10/11/23. There was a lack of evidence of timely completion of current performance evaluation. 3. E10 (CNA) had a hire date of 5/5/14. A record review revealed that the last annual performance was completed on 5/20/22. There was a lack of evidence of timely completion of current performance evaluation. 10/19/23 9:05 AM - The above findings confirmed in interview with E1 (NHA). 10/20/23 - Findings were reviewed with E1 (NHA), E2 (DON) and E3 (ED) during the exit conference starting at 12:30 PM.
- Potential for harm · D2023-11-01 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, it was determined that the facility failed to ensure that medications were stored and labeled properly in two out of three medication carts reviewed. Finding's include: The facility policy on storage of medications, last updated May 2018 indicated, .Medications and biologicals are stored safely, securely, and properly, following manufacturers' recommendations or those of the supplier . 10/16/23 12:14 PM - During a medication storage review of the 200 hall the following was observed inside the 200 hallway medication cart: - One opened bottle of laxative with no open date. - One opened vial/pen of insulin labeled 'discard unused after 28 days' with no open date. 10/16/23 12:24 PM - E14 (LPN) confirmed the findings. 10/16/23 12:39 PM - During a medication storage review of the 400 hall the following was observed inside the 400 hallway medication cart: - Three vials/pens of opened insulin with no open dates. - Two nasal inhalers in use with no open date. E13 (LPN) immediately confirmed the finding. 10/20/23 12:30 PM - Findings were reviewed during the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2024-10-31 · tag F0756 — failed to review each resident's drug regimen — widespreadEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, it was determined that the facility failed to develop policies and procedures for the monthly MRR (Medication Regimen Review) that included time frames for different steps in the MRR process. Findings include: 12/05/23 12:50 PM - A review of the facilities policy titled, Consultant Pharmacist Reports, lacked information regarding the time frames for a pharmacist response for urgent medication recommendations. The MRR policy did not meet the expected time frame requirements. 10/31/24 - An interview during exit conference with E1 (NHA) confirmed the MRR policy did not meet the expected requirements for urgent medication response times. 10/31/24 9:45 AM - Findings were reviewed with E1 (NHA) , E2 (DON), and E4 (Executive Director) at the exit conference.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$30,494 in federal fines across 2 penalties.
- $14,901 — penalty dated 2025-10-08
- $15,593 — penalty dated 2023-11-01
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PRESBYTERIAN SENIOR LIVING — 11 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.6 | +0.4 vs chain |
| Health inspection | 3 of 5 | 3.2 | -0.2 vs chain |
| Staffing | 5 of 5 | 4.0 | +1.0 vs chain |
| Quality measures | 2 of 5 | 3.5 | -1.5 vs chain |
The other 10 homes this chain runs (chain average 3.6★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PHI | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 02/11/1997 |
| BOWSER, NICOLE | Individual | W-2 MANAGING EMPLOYEE | — | since 08/01/2011 |
| VINETTE-CLAY, MELISSA | Individual | W-2 MANAGING EMPLOYEE | — | since 04/19/2010 |
| BIRDSALL, JAMES | Individual | CORPORATE DIRECTOR | — | since 01/01/2023 |
| CHOTTINER, LAWRENCE | Individual | CORPORATE DIRECTOR | — | since 01/01/2023 |
| ELLIOTT, BRENDA | Individual | CORPORATE DIRECTOR | — | since 12/31/2021 |
| GOLDSTEIN, TERRY | Individual | CORPORATE DIRECTOR | — | since 01/01/2018 |
| KELLY, SHARON | Individual | CORPORATE DIRECTOR | — | since 01/01/2011 |
| KINARD, JOSEPH | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 01/01/2021 |
| PAXTON, STUART | Individual | CORPORATE DIRECTOR | — | since 01/01/2019 |
| REIMANN, SUSAN | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 01/01/2016 |
| RHODES, CHERYL | Individual | CORPORATE DIRECTOR | — | since 01/01/2024 |
| SCOTT, WILLIAM | Individual | CORPORATE DIRECTOR | — | since 12/31/2021 |
| SEIBERT, JOSEPH | Individual | CORPORATE DIRECTOR | — | since 01/01/2023 |
| SHROPSHIRE, JENNIFER | Individual | CORPORATE DIRECTOR | — | since 06/01/2017 |
| STONE, ROBYN | Individual | CORPORATE DIRECTOR | — | since 01/01/2016 |
| DAVIS, DANNY | Individual | CORPORATE OFFICER | — | since 04/21/2018 |
| HOFFMAN, CYNTHIA | Individual | CORPORATE OFFICER | — | since 06/02/2021 |
| KRIEGER, DANIEL | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
| MCALISTER, DYAN | Individual | CORPORATE OFFICER | — | since 12/17/2016 |
| WICKLINE, BEVERLY | Individual | CORPORATE OFFICER | — | since 01/01/2024 |
CMS files one row per role, so the 23 rows in the source record cover these 21 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $3.0M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in DE
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Delaware Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 085032. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-16, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.