Shores Nursing And Rehab Center
220 Ninth Street, Port Saint Joe, FL 32456 · For profit - Limited Liability company · 120 certified beds · (850) 229-8244 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- inspectors cited 5 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $137,446 in federal fines (most recent 2024-02-02)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.5% | 8.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 10.2% | 5.5% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.4% | 0.3% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.5% | 0.7% | 2.0% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 5.6% | 4.6% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 5.9% | 2.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 6.9% | 9.5% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 15.3% | 14.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 99.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.6% | 4.5% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 13.8% | 10.5% | 21.2% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 13.7% | 8.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 96.1% | 94.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 30.1% | 26.1% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 18.7% | 9.1% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 2.24 | 2.13 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.87 | 1.15 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
46.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 52 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 66.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 36 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.22 therapist hours per resident per day in 2026Q1 — more than 27% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 46.1%CMS range 33.4–57.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.5%CMS range 6.4–15.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 66.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 50.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 50.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 98.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 96.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.7% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 6.9% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.2%CMS range 4.5–13.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.43 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 98.8 residents a day — about 82% occupied, or roughly 21 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.34 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.49 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.11 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.31 hrs/resident/day on weekends vs 3.34 on weekdays — 1% thinner on weekends. RN hours go from 0.52 to 0.40 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 53% is about the same as the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
40 citations, most serious first. The 17 most serious are shown; the remaining 23 are one tap away and print in full.
- Immediate jeopardy · L2024-02-02 · tag F0835 — failed to run the facility competently — widespreadAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation of laundry storage and laundry procedures, staff interviews, review of the laundry policy, review of laundry training, and review of job descriptions, the facility Administration failed to provide oversight in a manner that enabled the facility to use its resources effectively and efficiently to attain or maintain the highest practicable level of well-being for all 68 residents in the facility. Administrative staff failed to ensure that essential equipment, washing machines, were in working order and facility textiles and resident clothes were stored, sorted, processed and transported in a manner to prevent cross-contamination in accordance with facility policy. The facility failed to ensure that the facility Infection Preventionist had oversight of the laundry procedures. The facility failed to update their laundry procedures to ensure hygienic laundry after both facility washing machines failed, and the facility made the determination to utilize a local laundromat. The facility had 2 commercial grade washing machines, one broke in December 2022 and the second…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · L2024-02-02 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews, resident interviews, and quality assurance performance improvement plan (QAPI) review, the facility failed to develop and implement appropriate plans of action to correct identified quality deficiencies related to ensuring an adequate supply of clean linens was readily available for resident use and care; ongoing housekeeping and maintenance issues throughout the facility; maintaining essential equipment (washing machines) in good operating order; and infection control processes and training related to laundry processing. Concerns were previously identified with clean linen availability, broken laundry equipment and the QAPI processes during a complaint investigation ending a year ago on 2/02/2023 [refer to the Statement of Deficiencies, Form CMS-2567, Survey Event ID # 8Q7X11. Citations were issued at F584 (Environment) and F867 (QAPI). The facility had 2 commercial grade washing machines, one broke in December 2022 and the second broke on or before November 2023 (exact dates could not be determined). Soiled laundry (linens, towels, resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · L2024-02-02 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation of laundry storage and laundry procedures, staff interviews, review of facility laundry policy, facility laundry inservices, and a review of the Centers for Disease Control (CDC) guidelines, the facility failed to ensure that facility textiles and resident clothes were stored, sorted, processed and transported in a manner to prevent cross-contamination in accordance with facility policy and recommendations by the CDC. The facility failed to ensure that the facility's Infection Preventionist had oversight of the laundry procedures. The facility failed to update their laundry procedures to ensure hygienic laundry after both facility washing machines failed, and the facility made the determination to utilize a local laundromat. This failure had the potential to affect all 68 residents at the time of the survey. Additionally, the facility failed to ensure appropriate infection control practices were followed for 1 of 1 fingerstick blood glucose checks observed (Resident #10). The facility had 2 commercial grade washing machines, one which became non-functional in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · L2024-02-02 · tag F0908 — failed to keep essential equipment working — widespreadKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, resident interviews, staff interviews, ombudsman interview, and review of facility provided documentation, the facility failed to maintain 2 of 2 laundry washing machines in good repair. Both of the facility washing machines have been non-functional since at least November 2023 (exact date could not be determined). The first washing machine became non-functional in the month of December 2022 (exact date could not be determined) and remained broken. Staff were unable to demonstrate the specific date the second washing machine broke. Invoices indicated that parts were ordered both in September 2023 and November 2023. Observations found a lack of readily available linens in 2 of 2 linen closets, resident beds with missing sheets and pillowcases, residents observed without a change of clothing in their closets, and residents wearing hospital gowns. This failure had the potential to affect all 68 residents residing in the facility at the time of the survey. Due to the lack of washing machines, facility staff were transporting soiled laundry to a local laundromat…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · L2024-02-02 · tag F0945 — failed to train staff on abuse prevention — widespreadInclude as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation of laundry storage and laundry procedures, staff interviews, review of facility laundry policy, and facility laundry staff training, the facility failed to ensure that staff were trained in infection control processes related to the laundering of linens and resident clothing to prevent cross-contamination. Both of the facility laundry machines (2 of 2) have been non-functional since at least November 2023. Facility staff are transporting soiled laundry to a local laundromat for washing, then bringing the wet laundry back to dry. However, not all the wet laundry could be dried at once, so some of the clean wet laundry was stored wet, often overnight. The laundry was not being handled, stored, processed, or transported, in a manner to prevent the spread of infection. On 2/1/2024, clean wet linens were observed in clear plastic bags that were stored inside bins labeled Soiled Linen and clean wet linens were observed outside stacked on a wooden pallet. Dirty linens were observed on the floor in both a shower room, and piled on the floor on the dirty side of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-02-02 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, resident interviews, staff interviews, and clinical record review, the facility failed to implement the care plan for 2 of 2 sampled residents with Activity of Daily Living Care concerns (Resident #9 and #45). The facility identified that resident #9 needed extensive assistance with transfers, ambulation, dressing, toileting, and bathing. The facility failed to provide bathing in accordance with the resident's abilities and preferences. The facility failed to assist with ambulation (walking) and transfers out of bed since November 2023 for Resident #9. The resident was observed dressed in a hospital style gown. The facility failed to provide timely incontinence care for 12 hours the evening/night of 1/31/24 into the morning of 2/1/24. The morning of 2/1/24, during incontinence care, a new buttocks wound was discovered for Resident #9. The facility failed to provide wound care for 7 days in accordance with the care plan for resident #45. The skin around the wound was missing and yellow exudate and redness were present. The findings include: Resident #9 A review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-02-02 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, resident interviews, staff interviews and clinical record review, and the facility failed to provide necessary care and services to ensure that a resident maintains or improves abilities in activities of daily living (ADL) for 1 of 2 residents sampled for ADL care, #9. The facility failed to provide bathing and dressing assistance in accordance with the resident's abilities and preferences. The facility failed to assist with mobility (walking) and transfers out of bed since November 2023. During the survey, when the facility did assist resident #9 out of bed on 1/31/24, Resident #9 was left in a wheelchair for about 10 hours. The facility failed to provide timely incontinence care for 12 hours the evening/night of 1/31/24 and morning of 2/1/24. This failiure resulted in the discovery of a new buttocks wound on 2/1/24. The findings include: Resident #9 On 1/29/24 at approximately 11:50 AM, Resident #9 was observed asleep in the bed. The bed was raised all the way up to the highest position. Resident #9 was on a pressure reducing mattress with no sheet and a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-04 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and policy review, the facility failed to provide an environment that is free of offensive odors and failed to maintain a sanitary and clean environment in 7 of 15 rooms on the 300 unit and 8 of15 rooms on the 400 unit. (Rooms identified are 341, 342, 348, 352, 353, 354, 355, 456,461,464, 466, 467, 468, 469, 470, including the patio outside the 400 unit.)The findings include:On 4/29/26 upon entrance to the facility, a strong, pungent urine-like smell was noted. The smell of urine was present throughout the facility but noted to be stronger on the 200, 300, and 400 halls. On 4/29/26 at 10:30 AM, upon entry into the facility and while observing the clinical nursing units, a strong odor of urine was noted. At 10:40 AM an observational tour was conducted on unit 300 and 400 nursing units, where a strong odor of urine was noted. The 300-unit hallway observation revealed torn flooring, food particles, and a butter knife laying in the floor in the hallway. room [ROOM NUMBER] had a straw…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-04 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based upon interviews and record reviews, the facility failed to notify state and federal agencies of an incident involving elopement of a resident from the facility for 1 of 2 residents reviewed for elopement. (Resident #5)The findings include:During review of facility incidents, it was documented that on 2/28/26 at approximately 12:15 PM, Resident #5 exited the facility building from his bedroom window and walked across the facility property toward the perimeter fence. It was documented that a CNA saw Resident #5 and called out for assistance. It was documented that staff were able to redirect Resident #5 and escort him back to the facility where he was placed on one-to-one supervision for safety. It was documented that facility maintenance conducted an inspection on all window seals in Resident #5's room to ensure proper securement was in place. It was noted that this investigation did not include any staff or witness statements for review.An interview was conducted with Resident #5 on 5/1/26 at 10:30 AM concerning his leaving the facility on 02/28/26. Resident #5 remembered the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-04 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, and record review, the facility failed to provide the necessary care and services to maintain grooming and incontinence care for 1 of 2 residents sampled for incontinence care (Resident #7).The findings included:On 4/29/26 at 3:45 PM, Resident #7 was observed standing in the doorway of his room holding onto a wheelchair. Resident #7's navy-colored pants were observed to be wet, covering the seat of his pants extending down both legs to the calves. Resident #7 had a strong odor of urine and stated, I have been waiting on them to change my clothes. A follow up observation was made on 4/29/26 at 5:18 PM. Resident #7 was observed to be wearing the same soiled navy-colored pants and red shirt, seated in a wheelchair next to the nurses' station.An observation was conducted of Resident #7 on 4/30/26 at 1:20 PM. Resident #7 was observed wearing the same soiled clothes as the previous day. Resident #7 smelled of urine, and his shirt was soiled with food and a dark liquid. Upon interview, Resident #7 stated that he wanted fresh clothes and that he had asked…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-08 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure residents in the 400 Hall Memory Care Unit lived in a clean, comfortable, homelike environment. The findings include:On December 8, 2025 at 1:40 pm, a tour of the facility's Memory Care unit (400 Hall) revealed the floors throughout the unit had food/debris. The floors were sticky in the Dining area and throughout the all the resident rooms. room [ROOM NUMBER]'s floor was full of debris and food. room [ROOM NUMBER] had a mattress on the floor with fall mats. The floors were extremely dirty, the mats were dirty, and the sheets on the bed were stained. (photographic evidence obtained)At this time, Staff A, Personal Care Assistant (PCA), was observed using a mop at the end of the hallway. When asked about housekeeping, he stated he is normally a PCA but all of maintenance and housekeeping called out sick today, so he was fulfilling those duties. At 2:00 pm, an interview with the Director of Nursing revealed several staff in housekeeping called out…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-08 · tag F0565 — failed to support the resident council — isolatedHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident council interviews, review of resident council grievances, staff interviews, and policy reviews, the facility failed to demonstrate acting upon 1 of 1 sampled grievances filed by the resident council regarding food. The findings include: A meeting was held with the Resident Council members in the facility on 5/7/25 at 2:20 PM, which included Residents 2, 17, 30, 32, and 55. During the meeting, the residents voiced ongoing concerns about the variety and quality of the food served by the facility. The residents stated the food was sub-par and the menu changed based on what the kitchen has available. The only alternate meal items that are available were a grilled cheese sandwich, egg salad sandwich, tuna sandwich, or peanut butter and jelly sandwich. They have voiced several complaints about the food and do not always receive the monthly resident choice meal either. They can no longer have fried chicken because the facility cannot purchase oil to fry the chicken, and they bake the chicken instead. They stated that families bring in food from outside to the residents.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-08 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interviews, and staff interviews, the facility failed to maintain resident equipment in a safe and sanitary manner in 1 of 20 rooms. (room [ROOM NUMBER]) The findings include: On 05/05/25 at approximately 12:00 pm, upon observation of room [ROOM NUMBER], it was noted that the base boards visible from the entrance of the room were damaged, cracked, and held together with blue painter's tape and that the bed frame of one of the residents in this room had extensive rust covering more than half the length of the bed. On 05/06/25 at approximately 12:50pm, an interview was performed with Maintenance Employee A and the Administrator about maintenance issue tracking. Employee A stated that he rounds daily to make sure exit doors are working properly, inspects the hallways for anything obvious that might need fixing, and checking the maintenance log that is located at each nurse's station. When asked about the rusted bed frame and baseboards from room [ROOM NUMBER], Employee A stated that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-08 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based upon observations, record reviews, and interviews, the facility failed to provide a comprehensive person-centered care plan process to meet the needs and services for six out of twenty-one residents reviewed. (Residents #5, #10, #27, #79, #31, and #51) The findings include: Resident #5 A record review on 5/6/25 of Resident #5 revealed diagnoses of Chronic obstructive pulmonary disease (COPD), Dementia, Schizophrenia, Cerebrovascular accident (CVA), Type 2 Diabetes, Epilepsy, and Heart Failure. A plan of care was initiated on 8/26/24 for review of functional abilities with goal to maintain current level of functioning abilities but no interventions were in place. Resident #5 had no plan of care in place prior to 5/7/25 for limited range of motion. This plan of care was initiated post interview with the Director of Nursing (DON) on 5/6/25. The DON stated that the facility only had a partial restorative program in place for dining activities only. Resident #10 A record review on 05/06/25 for Resident #10 revealed diagnoses of Chronic respiratory failure, Arteriosclerotic Heart…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-08 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based upon observations, interviews and record reviews, the facility failed to meet the needs and services of resident number 27 who is unable to carry out activities of daily living. The findings include: An observations was conducted on 05/05/27 at 12:30 PM revealed resident 27 lying in bed with her head resting against the side rail, hair appears tangled, unkept, and messy with her bangs hanging over into her eyes. Resident 27 teeth appear to have yellowish colored substance build up around teeth and gums when she smiled, shirt unclean with notable stains on the front of the shirt. On 5/6/27 at 08:40 AM resident 27 is observed laying in bed with a yellow and white striped shirt on, pulled up to her upper torso just below her breast area, incontinent brief on, with a white thin sheet covering her lower extremities. Her teeth is observed with a thick yellowish substance around her teeth and gum line. Her hair is messy and unkept. An observation was made on 5/6/27 at 12:21 PM of resident 27 coming out of dining room with assistance from staff noted to be in a pair of black pull up…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-08 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based upon observations, interviews and record review, the facility failed to provide care and services for 1 of 1 residents reviewed for range of motion (Resident #5). The findings include: An observation of Resident #5 was made on 5/6/25 at 08:30 AM. The resident was lying in bed awake and alert, with the head of the bed (HOB) elevated at an approximately 90-degree angle. The bedside table was placed in front of Resident #5 across her lap area with her breakfast tray sitting on top. Resident #5 reached for her cup with her left hand. Her left hand had a contracture with the third, fourth, and fifth digits resting on her left inner palm. No splints or devices were observed on her left hand. At 12:00 PM, Resident #5 was observed sitting up in her bed with the HOB elevated at a 90-degree angle. Her lunch tray was sitting on top of the bedside table. Again she was observed without splints or devices to the left hand. Further observations on 5/6/25 at 2:00 PM and 4:30 PM; on 5/7/25 at 8:30 AM, 11:30 AM, 1:00 PM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-08 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, record review, and staff interview, the facility failed to provide appropriate care and services of an arteriovenous (AV) fistula for 1 of 1 sampled residents receiving dialysis services. (Resident #39) The findings include: An interview was conducted with Resident #39 on 5/6/25 at 9:15 AM. She stated she had a new fistula in her left arm and the nursing staff did not touch, palpate, or assess the fistula. A review of the resident's medical record revealed the new AV fistula was placed on 4/10/25. The record revealed no physician's orders to check the bruit and thrill of the fistula until an order was placed on 5/7/25. (A thrill is a vibration felt when touching the fistula, and a bruit is a swishing or whooshing sound that can be heard with a stethoscope over the fistula. Both are indicators of normal blood flow through the fistula and are essential for its proper function.) A review of the hospital discharge instructions dated 4/10/25 revealed on page 7 that the fistula site should be checked daily to make sure the thrill feels the same. The record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 23 citations
- Potential for harm · D2025-05-08 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to provide medication to prevent hepatic encephalopathy (swelling of brain caused by liver disease) as prescribed to Resident #31 who subsequently experienced a change in condition which required transfer to a hospital. The findings include: A record review conducted on 5/6/25 for Resident #31 revealed that the resident was admitted to the facility with a diagnosis of hepatic encephalopathy and liver cirrhosis (scarring of the liver affecting its function). Resident #31 was prescribed rifaximin 550 mg (milligrams) twice a day to treat hepatic encephalopathy . The nursing home medication administration record and progress notes revealed that Resident #31 did not receive rifaximin 1/27/25, 1/26/25, 1/24/25, or 1/18/25 due to the medication not being available from the pharmacy. On 1/31/25 a change of condition progress note revealed Resident #31 was experiencing increased tremors, increased confusion with sudden decline in self-care activities of daily living . A review of the hospital notes found on 1/31/25 Resident #31…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-08 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, record review, and staff interview, the facility failed to provide documentation that 4 of 6 residents reviewed received education and were offered the pneumococcal immunization. (Resident #21, #76, #14, and #50) The findings included: Upon a review of Residents #21, #76, #14, and #50's medical records, it was discovered that they were missing documentation about Education and Consent or Declination of the Pneumococcal Immunization. After reviewing the paper and electronic medical record, an interview with the Assistant Director of Nursing (ADON) was conducted on 05/6/25 at 12:45pm about how often the flu and Pneumoncoccal vaccines are offered. The ADON stated they are offered yearly in the fall. If a resident declines immunizations, the ADON stated There should be a declination on the chart. An interview was conducted with the facility's Director of Nursing (DON), Assistant Director Of Nursing (ADON), and Administrator on 05/06/25 at approximately 2:30 pm. The DON stated that every resident receives education on immunizations on admission and, if they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-08 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, record review, and staff interview, the facility failed to provide documentation that 5 of 6 residents reviewed received education and were offered the pneumococcal immunization. (Resident #72, #21, #76, #14, and #50) The findings included: Upon a review of Residents #72, #21, #76, #14, and #50's medical records, it was discovered that they were missing documentation about Education and Consent or Declination of the COVID Immunization. After reviewing the paper and electronic medical record, an interview with the Assistant Director of Nursing (ADON) was conducted on 05/6/25 at 12:45pm about how often the COVID vaccines are offered. The ADON stated they are offered yearly in the fall. If a resident declines immunizations, the ADON stated There should be a declination on the chart. An interview was conducted with the facility's Director of Nursing (DON), Assistant Director Of Nursing (ADON), and Administrator on 05/06/25 at approximately 2:30 pm. The DON stated that every resident receives education on immunizations on admission and, if they decline, there…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-08 · tag F0914 — isolatedProvide bedrooms that don't allow residents to see each other when privacy is needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interview, the facility failed to ensure each resident's bedroom was equipped to provide full visual privacy for 2 of 20 sampled resident rooms. (Room numbers 219 and 220) The findings include: An observation of rooms [ROOM NUMBERS] was conducted with the Maintenance Director and the Administrator on 5/7/25 at 1:35 PM. The Maintenance Director measured the privacy curtain between the occupied beds in room [ROOM NUMBER] and stated the curtain between the beds was about 2 feet too short in width to insure complete visual provacy. The Maintenance Director and Administrator then observed the privacy curtains in room [ROOM NUMBER]. The Maintenance Director measured the privacy curtain between the beds in room [ROOM NUMBER] and stated the curtain was about 18 inches too short in width to insure complete visual provacy. (Photographic evidence was obtained.) An interview was conducted with the Administrator on 5/7/25 at 1:24 PM. The Administrator stated she expected each room to be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-31 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that employee performance reviews were completed every 12 months for 1 of 6 sampled Certified Nursing Assistant (CNA) staff members. (Staff Member D) Additionally, the facility failed to ensure that 1 of 6 staff members received annual training for responding to cognitively impaired residents with difficult behaviors every 12 months. (Staff Member D) The findings include: On 10/30/24 at approximately 10:55 AM, an interview was conducted with Staff Member D, a CNA. She was asked if she recalled her last training regarding resident rights and abuse prevention, working with cognitively impaired residents with difficult behaviors, dementia, and annual performance evaluation. She explained she knew she had had the trainings and evaluations but could not provide information regarding when the trainings and last performance evaluation occurred. On 10/31/24 at approximately 10:00 AM, a review of the employee file for Staff Member D was conducted. Staff Member D was hired on 10/20/22 according to the background screening on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-12 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, and staff interview, the facility failed to promote resident dignity and care for each resident in a manner and in an environment that promotes enhancement of his or her quality of life for 9 of 32 sampled residents (#1, #5, #6, #8, #11, #14, #16, #18 and #31). The facility failed to allow 4 of 32 sampled residents to wear their own personal clothing (Residents #1, #6, #11, #14, #18), failed to provide enough clean clothes for 2 of 32 sampled residents (Residents #8, #16), and failed to allow 1 of 34 sampled residents to be out of his room at night (Resident #16). The findings included: On 8/7/24 at approximately 9:35 AM, a strong smell of urine was noted in Resident #6's room. Resident #6 was observed to be unclothed in her bed. There was a soiled gown laying on her bedside table. It was also noted that her toenails were long. When interviewed, Resident #6 started crying immediately telling the surveyor that staff will not come to help her. She said they would not give her a bath. She explained that she has not had a bath in some time and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-12 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, and staff interview, the failed to provide adequate supplies of clean laundry in 4 of 5 linen storage areas observed affecting 8 of 32 current residents sampled (#1, #5, #6, #8, #14, #16, #19, adn #21). The failure had the potential to affect all 92 residents residing at the facility. The findings include: On 8/7/24 at approximately 10:00 AM, Resident #1 was in bed awake. During the observation, the surveyor noted that he was wearing a patient gown. When asked if he prefers to wear a gown, Resident #1 indicated he wears a gown a lot and would prefer to get dressed in clothes. On 8/7/24 at approximately 9:45 AM, an interview was conducted with Resident #5. There were no pillow cases on the pillow she was using. The bed linen on her bed was visibly soiled. The resident stated that she asked for a bed spread the other day but still has not gotten one. She explained that she attempted to bargain with staff telling them she would do without pillow cases if they would have changed her sheets yesterday. She explained that staff still has not come…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-12 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident interview, staff interview and staff, and grievance policy review, the facility failed to ensure the prompt resolution of grievances for 7 of 10 grievances sampled from May to July 2024 (Residents #4, #5, #14, #16, #28, #29, and #30). The facility failed to document a grievance reported by Resident #16 in July, and failed to document any investigation for grievances filed by Residents #4, #5, #14, #28, #29, and #30 in July 2024. The findings include: A review of the grievances and grievance log for July 2024 revealed the following: There were 6 resident grievances for the month of July, 5 of which were noted on the log. Resident #28 filed a grievance on 7/15/24. This grievance stated that a night nurse snatched the resident's arm and stated, I'm not going to take care of you. The grievance form had no investigation or resolution noted, but it was signed by the Social Services Director (SSD). Resident #14 filed a grievance on 7/11/24. The grievance stated that, at night, nurses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-12 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interview, staff interview, record review, and policy review. the facility failed to provide timely assistance to residents in a timely manner for 1 of 15 residents sampled residents for oral care (Resident #1), 1 of 15 residents sampled residents for nail care (Resident #1), 3 of 15 residents sampled residents for podiatry care (Resident #1, #6, and #16), and 15 of 15 residents sampled for assistance with hygiene. (Resident #1, #5, #6, #8, #9, #12, #16, #19, #20, #21, #24, #31, #32, #33, and #34) The findings include: Resident #6 On 8/7/24 at approximately 9:35 AM, a strong smell of urine in the room was noted in Resident #6's room. She also was observed to be unclothed in her bed. There was a soiled gown that lay on her bedside table. Her feet were out from the sheets and visible. It was also noted that her toenails were long. When interviewed, Resident #6 started crying immediately saying that facility staff will not come to help her. She said they would not give her a bath.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-12 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interviews, staff interview, and record review, the facility failed to provide sufficient staff to provide for resident basic needs as required by the residents' care plans for 14 of 15 residents sampled for assistance with daily living (Resident #1, #5, #6, #8, #9, #12, #16, #19, #20, #24, #31, #32, #33 and #34). Interview conducted with 10 of 10 residents (#1, #5, #6, #8, #12, #16, #24, #31, #32 and #34) and 6 of 6 staff (Certified Nursing Assistant CNA E, F, G, Personal Care Assistant N, and nurses A and C) indicated insufficient staffing. The findings include: Resident #1 On 8/7/24 at approximately 10:00 AM, Resident #1 was in bed awake. His lips looked dry and cracked. He was wearing a patient gown. His fingernails were long with soil under them. His toenails were long as well. When asked about how long it had been since his last bath, Resident #1 estimated it had been about two weeks since his last bath. When asked if he prefers to wear a gown, Resident #1 indicated he wears…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and facility policy review, the facility failed to develop a care plan for 1 of 3 residents sampled for wound care. (Resident #7) The findings include: On 8/7/24, a review of Resident #7's medical record was conducted. Resident #7 was admitted to the facility on [DATE] and discharged on 7/31/24 with diagnoses including type 2 diabetes mellitus with diabetic neuropathy, morbid obesity, hypertension, chronic kidney disease, and need for assistance with personal care. A physician's order dated 5/30/24 stated, Cleanse open area to right scapula with wound cleanser and apply Duoderm every 3 nights and as needed. A review of the most recent plan of care, dated 6/6/24, revealed it did not include goals and interventions related to wound care. A review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed in section M, Skin conditions, that resident #7 received nonsurgical dressings and applications of ointments/medications. On 8/8/24 at 4:28 PM, an interview was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-12 · tag F0772 — isolatedHave an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to obtain laboratory results for 1 of 1 residents sampled for blood sample testing. (Resident #7) The findings include: On 8/8/24, a review of resident #7's medical record was conducted. A physician ordered laboratory blood sample tests for a CBC (Complete Blood count), BMP (Basic Metabolic Panel) and Hemoglobin A1c dated 7/22/24. A review of resident #7's Treatment Administration Record (TAR) revealed the blood sample was documented as completed on 7/22/24. Further review of medical records revealed no results were on file. Laboratory results were requested by the Director of Nursing (DON), but none were provided. On 8/8/24 at 12:08 PM, an interview was conducted with Staff R, Registered Nurse (RN). She reviewed Resident #7's full medical records and confirmed there were no lab results for 7/22/24. Staff R, RN confirmed there was a physician's order dated 7/22/24. She further explained laboratory staff had come in the morning. She verified that Resident #7 had a check mark on his TAR documentation, which meant the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-02-02 · tag F0584 — failed to keep a safe, clean, comfortable home — widespreadHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interviews, family interviews, staff interviews, room check documentation and the housekeeping job description, the facility failed to maintain a sanitary and orderly interior, and clean linens that were in good condition. The facility failed to provide adequate housekeeping services to ensure the daily cleaning of resident rooms throughout the facility. The lack of housekeeping services affected 13 of 26 sampled residents (#1, 2, 9, 10, 16, 19, 23, 30, 40, 45, 47, 54, and #211) plus 8 additional resident rooms (341, 343, 345, 347, 349, 351, 353, and 355), the shower rooms in the 100 and 200 hallways and the baseboards in the 300 hallway. This failure had the potential to affect all 68 residents at the time of the survey. For additional laundry related concerns, please cross reference F835, F867, F880, F908 and F945. The findings include: On 1/29/24 beginning at 11:15 AM, an initial tour of the facility was conducted. The following environmental concerns were observed in resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-02-02 · tag F0851 — widespreadElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interviews and record review of the payroll-based journal (PBJ) Staffing Data Reports for Quarter 3 and Quarter 4 2023, the facility failed to accurately submit staffing information to CMS (Centers for Medicare and Medicaid). The findings include: A review of the fiscal year PBJ Staffing Data Report, form 1705D, for the 4th Quarter in 2023 (July 1 - September 30, 2023) found low weekend staffing, no Registered Nurse (RN) hours, and a failure to have Licensed Nursing coverage 24 hours a day. On 1/29/24 at 4:11 PM, an interview was conducted with the Administrator. She stated the PBJ was not submitted appropriately. She further stated that it was not possible that the facility did not have an RN or Licensed Nursing coverage from 7/1/23 until 9/16/23. On 2/02/24 at 2:49 PM, a follow up interview was conducted with the Administrator. She stated the PBJ was not properly filled out because the previous owner would not provide the data to the new company's corporate office and would disregard corporate requests.
- Potential for harm · E2024-02-02 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, staff interviews, resident and family interviews, review of November 2023 medication training, and policy review, the facility failed to ensure procedures were in place and followed to assure the accurate administering of all drugs 5 of 21 residents sampled for Medication Administration Records (#9, #35 #45, #211 and #311 ). The findings include: Resident # 45 A review of Resident #45's medical record was conducted. Resident #35 had diagnoses including dementia and end stage renal disease. Physician's orders included Paxil 20 mg (milligrams) for anxiety at 9 PM, Donepezil 10 mg for dementia at bedtime, and Haloperidol 0.5 mg for mild psychosis at bedtime. A review of the Medication Administration Records (MAR) revealed Paxil 20 mg was not documented as given on 1/17/24 and 1/22/24, Donepezil 10 mg was not documented on 1/21/24, and Haloperidol 0.5 mg was not documented on 1/21/24. Resident # 35 A review of Resident #35's medical record was conducted. Resident #45 had diagnoses including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-02 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, staff interview and review of the 2022 Food Code from the United States Public Health Service Food and Drug Administration, the facility failed to ensure chicken was thoroughly cooked the evening of 1/31/24. This affected 5 observed dinner trays, including the tray served to resident #9. The findings include: On 1/31/24 at approximately 6:00 PM, resident #35 requested the survey staff to view the chicken dinner recently served to resident #9. Resident #35 stated that this is the crap food they serve us. An observation of the dinner tray served to resident #9 found a significantly uncooked dark meat chicken quarter. The chicken meat was pink to red and blood was visible. Staff AA, a Certified Nursing Assistant (CNA) was in the room and observed to cover the tray. CNA AA confirmed that the chicken was completely raw and she wouldn't eat it herself. Facility staff became alerted to the undercooked chicken, and began checking and removing affected resident trays. Two additional resident trays with partially eaten food were observed, one was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-02 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, review of Treatment Administration records (TAR), clinical record review, and review of staff training from November 2023, the facility failed to ensure accurate medical record documentation (TAR) for 2 of 21 residents sampled for Medication Administration Records (#9 and #211). The findings include: Resident #211 On 1/31/24 at approximately 2:00 PM, a review of the Treatment Administration Record (TAR) for Resident #211 for the month of January 2024 was conducted. There were multiple treatments not signed on the TAR, and no explanation recorded in the medical record to explain the missed treatments. Resident #211 had a physician order to cleanse the sacral wound with normal saline, pat dry, apply skin prep to peri wound then apply wet to dry dressing to wound bed cover with dry dressing on 7PM-7AM shift daily and as needed. The TAR was not signed off that this had been done on 1/11, 1/23, 1/14, 1/18, 1/21, 1/24, 1/25, 1/27, 1/28, or 1/29/24. Resident #211 had a physician order to check dressing to sacrum every shift for soilage and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, family interview, medical record review, and policy review, the facility failed to ensure residents had advance directives included in the medical record for 1 of 2 residents reviewed for advanced directives. (Resident #43) The findings include: On 1/29/24 at 3:35 PM, a record review was conducted for Resident #43. Advance directives were not located in the medical record. On 1/30/24 at 3:48 PM, an interview was conducted with licensed practical nurse (LPN) EE who was asked to help locate the advance directives for Resident #43. After looking through the record, LPN EE confirmed the advanced directives were not there. LPN EE stated, If this resident had a medical emergency, I wouldn't know what to do. On 1/30/24 at 4:17 PM, an interview was conducted with the facility administrator (FA) regarding the lack of advance directives in Resident #43's record. The FA stated that all staff were trained that residents should be a full code if no advance directives could be found. The FA also stated that a copy of the advance directives could be located somewhere, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, family interview, medical record review, and policy review, the facility failed to develop an Advanced Directive Care Plan in accordance with the residents preferences for 1 of 2 residents reviewed for advanced directives. (Resident #59) The findings include: On 1/29/24, a record review was conducted for resident #59. The physician order form documented the residents code status as Do Not Resuscitate (DNR) on 1/11/24. A review of the care plan dated 1/18/24 documented the resident was a full code and the resident had a Power of Attorney (POA). On 1/31/24, a review of the facility policy Florida Do Not Resuscitate (DNR), effective date 9/7/23. Page 1 item 3 states The properly execute DNRO will be placed in the resident's medical record. On 1/31/24 at approximately 1:44 PM, a telephone interview was conducted with the resident's son who is the POA. The POA stated the resident is supposed to be a DNR. On 1/31/24 at approximately 2:15 PM an interview was conducted with Registered Nurse (RN) N, a Unit Manager. RN N reviewed the residents medical record and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interviews, staff interviews and record review, the facility failed to ensure that 1 of 1 sampled residents received assistance arranging services for evaluation and treatment of issues with vision (Resident #9). The findings include: On 1/31/24 at approximately 11:48 AM, Resident #9 indicated that he has asked repeatedly since admission to get an eye exam. He explained that he has been having significant trouble with his eyes. The resident explained that he has told the nurses several times. A review of the record of Resident #9 was conducted. The Minimum Data Set Data (MDS) submitted on 12/17/23 indicated that Resident #9 can see fine detail including regular print in newspapers and books and that he did not use corrective lenses. A review of the face sheet for Resident #9 revealed that he was admitted 5 years ago in early 2019. Resident #9 had been diagnosed with the following conditions: Chronic Kidney disease, Hypertension, and Diabetes Type II. There were no progress notes that indicated assessment or plans for the evaluation of vision. No consults were found…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0727 — failed to provide required RN coverage — isolatedHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, staff interviews and review of the Director of Nursing (DON) job description, the facility failed to designate an acting DON when the facility DON was on extended leave. The findings include: During the survey, from 1/29/24 to 2/1/24, the facility DON was not present at the facility. On 1/31/24 at 11:30 AM, an interview was conducted with the Administrator. The Administrator stated the DON had been on leave for 2 weeks and she was currently working from home. She further explained the plan was for the DON to have 2 weeks of leave and then 2 more weeks working remote from home. The Administrator was asked who was the acting DON and she replied that was herself. She was asked if she was licensed as a registered nurse and the Administrator replied she was not a nurse. On 2/01/24 at 5:42 PM, an interview was conducted with the DON via telephone. She stated her regular tasks consisted of overseeing medications, activities of daily living, care plans and nursing staff. Stated she had been on leave since 1/16/24. She further stated her return day was 2/14/24. She…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews, and facility policy review, the facility failed to appropriately store medications. The findings include: On 2/01/24 at 1:08 PM, an observation was conducted of the facility's 200 hallway. The hallway did not have any rooms currently occupied by residents. There was a double door to access the hallway that was unlocked. There were some cardboard boxes in the middle of the hallway. One of the boxes contained dozens of bottles of various medications. (Photographic evidence was obtained) On 2/01/24 at 04:48 PM, an interview was conducted with Staff N, a Registered Nurse (RN) and unit manager. She stated all medications are securely stored inside the medication rooms or inside the medication carts. At this point, RN N was made aware of the medications inside the box at 200 hallway. She looked at the medication box and stated those were over the counter medications and should not be there. On 2/01/24 at 5:59 PM, a telephone interview was conducted with the facility's Director of Nursing (DON). During the interview, she was made aware of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident and family interviews and staff interviews, the facility failed to maintain an effective pest control program. The findings include: On 1/29/24 at approximately 11:30 AM, Resident #10 was interviewed. The resident stated that she saw the large kind of roaches in her room last night. On 1/29/24 at approximately 1:00 PM, an interview was conducted with Resident #40. He complaint of seeing roaches in his room all the time. He indicated that someone comes out to spray, but stated that the man who comes out to spray never comes into resident rooms when he is here. On 01/29/24 at 1:00 PM, a telephone interview was conducted with the daughter of Resident #311. She stated her father was admitted to the facility on [DATE] from the hospital following a stroke. She stated that she brought him home the very next day on 11/15/23 because her father called her screaming Get me out of here. She stated there were roaches in her father's room, and the room was so filthy she felt she had to clean it…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$137,446 in federal fines across 1 penalty.
- $137,446 — penalty dated 2024-02-02
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to ELIYAHU MIRLIS — 13 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.1 | -1.1 vs chain |
| Health inspection | 1 of 5 | 2.0 | -1.0 vs chain |
| Staffing | 3 of 5 | 3.0 | ≈ chain avg |
| Quality measures | 3 of 5 | 3.2 | -0.2 vs chain |
The other 12 homes this chain runs (chain average 2.1★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| 220 NINTH ST PORT ST JOE HOLDCO LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 08/01/2024 |
| NEW HORIZON HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 08/01/2023 |
| MIRLIS, ELIYAHU | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | NO PERCENTAGE PROVIDED | since 08/01/2023 |
| HARRISON, JACK | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/31/2024 |
| THORNGREN III, DANIEL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/31/2024 |
CMS files one row per role, so the 8 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in FL
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Florida Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 105435. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.