Luther Manor at Hillcrest
3131 Hillcrest Road, Dubuque, IA 52001 · For profit - Corporation · 103 certified beds · (563) 588-1413 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a high payroll-based staffing rating (4/5)
- it has 3 actual-harm citations
- a high number of inspection citations overall (24) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $42,406 in federal fines (most recent 2026-02-12)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its facility-reported quality-measure rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 25.5% | 17.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 2.6% | 4.6% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 1.7% | 1.5% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 2.9% | 2.4% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 14.8% | 4.2% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.4% | 3.8% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 16.8% | 16.6% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 21.8% | 20.8% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 68.0% | 95.3% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 4.1% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 31.2% | 25.6% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 34.2% | 19.5% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 2.1% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 40.9% | 73.3% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 27.0% | 20.9% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 16.0% | 13.2% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.61 | 1.49 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.73 | 2.08 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
43.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 50 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 52.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 63 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.13 therapist hours per resident per day in 2026Q1 — more than 9% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 12% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 43.7%CMS range 31.2–56.8 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.0%CMS range 8.8–17.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 52.4% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 39.7% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 39.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 93.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 2.7% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.8%CMS range 3.6–12.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.73 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 103 beds and averages 91.2 residents a day — about 89% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.49 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.66 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.45 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.99 hrs/resident/day on weekends vs 4.70 on weekdays — 15% thinner on weekends. RN hours go from 0.68 to 0.63 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 54% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
24 citations, most serious first. The 13 most serious are shown; the remaining 11 are one tap away and print in full.
- Actual harm · G2026-02-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, staff interview and facility policy review the facility failed to follow fall interventions to prevent falls for 3 out of 4 residents reviewed with falls resulting in injuries. (Resident #11, #13 and #80). Staff failed to properly transfer Resident #11, resulting in a fractured ankle. The facility failed to follow fall interventions to prevent a fall for Resident #80, resulting in a hematoma and abrasion to forehead and a skin tear to left elbow. The facility failed to have interventions in place to prevent an abrasion to Resident #80's knee while in bed. The facility reported a census of 94 residents. Findings include. 1. The Minimum Data Set (MDS) assessment dated [DATE] for Resident #80 revealed a diagnosis of coronary artery disease, hypertension, peripheral vascular disease, cerebrovascular accident and non Alzheimer's Dementia. The MDS revealed the resident had short and long term memory problem, with severely impaired decision making. The MDS indicated Resident #80 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-10-23 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews and facility policy review the facility failed to remove a transdermal patch prior to administering a new patch on 1 of 1 resident (Resident #2) which caused increased confusion and required an admission to the hospital for treatment of acute encephalopathy. The facility reported a census of 90 residents.Findings include: Review of the Minimum Data Set (MDS) assessment for Resident #2, dated 8/8/25, revealed a list of diagnoses which included coronary artery disease, hypertension, Parkinson's disease, and bipolar disease. The MDS indicated the resident experienced short term memory problems and difficulty with decision making. The MDS assessed the resident required extensive assist with toileting, bathing and dressing. Review of Resident #2 September 2025 Medication Administration Record (MAR) revealed an order for Rivastigmine Transdermal Patch (a medication in the neurotransmitter class that helps with memory and cognition that is delivered through a patch…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2025-09-18 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, staff and resident interview, along with policy and procedures, the facility failed to treat and manage pain, for 1 out of 3 resident reviewed (Resident #1) Resident #1 ran out of pain medication on 8/13/25-8/18/25, for which resulted in the resident being sent out to the local Emergency Department on 8/16/25 and 8/17/25 for pain medications. The facility reported a census of 99 residents.Findings include:The Minimum Data Set (MDS) assessment dated [DATE], documented Resident #1 with a Brief Interview For Mental Status (BIMS) score of 15 for which indicated no cognitive impairment. The MDS documented the resident with diagnosis for which included Peripheral Vascular Disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs), Diabetes Mellitus (a condition in which the body has trouble controlling blood sugar and using it for energy), absence of left leg above the knee and back pain. The MDS documented a scheduled pain medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-02-12 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interviews, and policy review the facility failed to prevent physical contamination of food in the kitchen during 4 observations. Hair nets were improperly worn, the cleaning schedule was not followed, and staff did not adequately sweep and mop floors to remove dead cockroaches. The facility reported a census of 94 residents. Findings include:During a kitchen observation on 2/04/26 starting at 10:20 AM noted the following:Staff I, Dietary Director, wore a brown hairnet that left about 2 inches of hair exposed over each ear and about 3 inches exposed in the backStaff P, Dietary Aide (DA), wore a white hairnet with about 2-3 inches of hair exposed in the back.Staff N, DA, wore a hairnet with about 1-2 inches of hair exposed in the back and about an inch over each earStaff Q, Cook, wore a hairnet with hair exposed on the right side, about 1-2 inches out of hairnet over her earsStaff O, Cook, wore a hairnet with about 2 inches exposed in back and wisps out over both earsFreezer - Whipped cream sprayed on the right freezer wall. Staff I stated someone…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-02-12 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the Centers for Medicare and Medicaid Services (CMS) Statement of Deficiencies forms, review of the facility Quality Assurance and Performance Improvement (QAPI) documentation, QAPI policy review, and staff interview the facility failed to carry out QAPI activities to obtain feedback, use data, and take action to conduct structured, systematic investigations and analysis of underlying causes or contributing factors of problems affecting the facility. The facility reported a census of 94 residents.Findings include:The CMS 2567 Statement of Deficiencies dated 10/17/24 included the following concern: F812 Food Procurement, Store/Prepare/Serve-Sanitary.The CMS 2567 Statement of Deficiencies dated 12/30/24 included the following concerns: F812 Food Procurement, Store/Prepare/Serve-Sanitary; F865 QAPI Program/Plan, Disclosure/Good Faith AttemptThe CMS 2567 Statement of Deficiencies dated 7/25/25 included the following concerns: F689 Free of Accident Hazards/Supervision/Devices; F880 Infection Prevention & ControlThe current survey, conducted 2/04/26 through 2/12/26 also…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-12 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, invoices, resident and staff interviews, and policy review the facility failed to maintain a safe and sanitary environment for residents when the facility failed to keep vents between the kitchen and the dining room and in the dining room clean, failed to ensure facility windows, screens, and refrigerators were kept clean, and dead cockroaches from a prior treatment were found two days in a row in the family rooms in addition to sightings of live roaches. The facility reported a census of 94 residents. Findings include: 1. On 2/04/26 at 12:42 PM observed a live cockroach travel from the base of a cabinet under the sink in the family room to the inside of the cabinet. The cabinet contained a towel with brown and yellow stains on it that was stiff to the touch near the opening and damp towards the back. Where the water pipe entered the wall there was an approximately 1/4 inch gap between the wall and the sheetrock. On 2/04/26 at 5:16 PM the middle family room cabinets contained a live roach…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, policy review and staff interviews, the facility failed to notify the physician when bilateral lower extremity reduction kit wraps (velcro cloth wraps for legs to help reduce swelling) were not applied as ordered by the physician for 1 of 1 residents reviewed (Resident #89). The facility reported a census of 94 residents. Findings include: Review of Resident #89's Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status exam (BIMS) score of 13 out of 15, which indicated intact cognition. The MDS included diagnoses of anemia (reduced quantity of red blood cells), high blood pressure (condition where the force of blood pushing against your artery walls is consistently too high) and lymphedema (swelling of arms or legs caused by build up of lymph fluid).Review of Resident #89's Treatment Administration Record (TAR) January 2026 revealed the resident to wear bilateral lower extremity reduction kit wraps (velcro cloth wraps for legs to help…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, therapy documentation, resident interview, and staff interviews the facility failed to provide required Center for Medicare and Medicaid Services (CMS) Skilled Nursing Facility Advanced Beneficiary Notice forms (CMS 10055 and CMS 10123) at the completion of skilled services for 1 of 3 residents reviewed (Resident #61). The facility reported a census of 94 residents.Findings include:Review of Resident #61's Minimum Data Set (MDS) dated [DATE] for the end of Part A stay documented the resident's Brief Interview for Mental Status (BIMS) score was 15/15, which indicated intact cognition. A therapy note dated 11/21/25 revealed Staff H, Occupational Therapy advised the social worker of therapy recommendations for 24 hour care at the end of skilled services. During an interview on 2/11/26 at 10:13 AM, Staff H stated the resident's therapy ended 11/24/25. She confirmed the discussion with the social worker documented in the therapy note, and reported the social worker should have then…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-12 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review and staff interview the facility failed to provide complete perineal care after incontinence for 2 out of 5 resident reviewed (Resident #11 and Resident #84). The facility reported a census of 94 residents. Findings include: 1. The Minimum Data Set (MDS) assessment for Resident #11 dated 1/14/26 revealed the following diagnoses: Hypertension, Diabetes, Anxiety Disorder and Depression. The MDS revealed a Brief Interview for Mental Status score of 6 out of 15, which indicated severe cognitive impairment, and revealed the resident was dependent on staff for toileting hygiene and toilet transfers. The MDS reflected Resident #11 was always incontinent of bowel and bladder. The Care Plan intervention for Resident #11 dated 5/7/25 revealed the resident was frequently incontinent of bowel and bladder, utilize incontinent products for dignity. Provide incontinent cares as needed and utilize stock barrier ointment for skin protection from breakdown due to incontinence. On 2/10/26 at 8:27 AM, Staff B, Certified Nursing Assistant (CNA) and Staff C,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and staff interview the facility failed to provide adequate assessment and intervention after a fall for 1 of 3 residents reviewed with a fall (Resident #11). The facility reported a census of 94 residents. Findings include:The Minimum Data Set (MDS) assessment dated [DATE] for Resident #11 revealed a diagnosis of hypertension (high blood pressure), diabetes, and depression. The Brief interview for Mental Status (BIMS) revealed a score of 7 which indicated severe cognitive impairment. The MDS indicated the resident required maximal assistance from staff for transfers. An Incident Report dated 12/15/25 at 5:00 PM revealed Resident #11 told Certified Certified Nursing Assistant (CNA) she could walk and CNA pushed button on the recliner to raise it and when her partner saw this informed the CNA she was an EZ stand (mechanical lift). Resident #11 started to slide and CNA could not hold the resident up and CNA assisted Resident #11 to the floor. Resident did not hit head. No…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0809 — failed to serve meals on a reasonable schedule — isolatedEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, facility documentation, resident interview and staff interview the facility failed to ensure 2 of 3 residents observed for room trays received their meals in a timely manner (Residents #31 and Resident #104). The facility reported a census of 94 residents. Findings include: 1.The Minimum Data Set (MDS) for Resident # 31 dated 11/19/25 documented a Brief Interview for Mental Status (BIMS) score of 15/15, indicating no cognitive impairment.During an observation on 2/5/26 beginning at 9:30 AM, Staff J, Restorative Aide, Staff K, Certified Nursing Assistant (CNA) and Staff L, CNA were heard at the nurses station on Bluff View discussing that Resident #31 just woke up and did not have a breakfast tray. During an interview on 2/5/26 at 10:30 AM, Resident #31 explained she did not get breakfast and no one woke her up for breakfast. She explained she does not get meals frequently and her son bought her a mini fridge for her room so she would always have food available. A mini fridge was observed between the bed and dresser. When asked if she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and staff interview the facility failed to provide appropriate practices to prevent the spread of infection during wound care for 1 of 2 residents observed for wound care (Resident #80). The facility identified a census of 94 residents. Findings include: Review of the Minimum Data Set (MDS) assessment for dated 1/14/26 revealed Resident #80 had severely impaired cognitive skills for daily decision making. Review of the Hospice order for wound care to Resident #80's left knee dated 2/4/26 revealed to cleanse left knee wounds with wound cleanser, apply triple antibiotic ointment, non adhesive dressing and wrap with cotton gauze twice a day and as needed. May discontinue when no longer draining and healed. On 2/05/26 at 11:02 AM, Staff E, Licensed Practical Nurse (LPN) provided wound care to abrasion on the left knee of Resident #80. Staff E removed the dressing from the left knee and cleansed the wounds. Staff E did not remove gloves or wash hands after she cleansed the wound Staff E used her index finger and applied triple antibiotic from the tube…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-12 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, staff interview, and policy review the facility failed to offer and/or administer the influenza vaccine for 2 of 5 residents reviewed (Residents #19 and Resident #64). The facility reported a census of 94 residents. Findings include:1. The annual Minimum Data Set (MDS) for Resident #19 dated 9/03/25 included diagnoses of personal history of pulmonary embolism (when a blood clot gets stuck in an artery in the lung, blocking blood flow) and localized edema. The Brief Interview for Mental Status (BIMS) assessment was blank and the staff assessment indicated the resident's cognitive skills for daily decision making was moderately impaired. An immunization consent form dated 10/29/25 documented the Infection Preventionist/Assistant Director of Nursing (IP/ADON) spoke to the resident's Power of Attorney (POA) who gave verbal consent for the COVID vaccine, influenza vaccine, and Respiratory Syncytial Virus (RSV) vaccines. A document titled Iowa Immunization Registry Information System (IRIS) revealed Resident #19 received the influenza (flu) vaccine in 2015, 2016,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 11 citations
- Potential for harm · Dcited before2025-09-18 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interview, facility policy and procedure the facility failed to reconcile narcotic/controlled substance counts at the beginning and ending of every shift for one of three residents reviewed (Resident #2) for which resulted in a narcotic cassette missing. The facility census was 99 residents. Findings include:1. The Minimum Data Set (MDS) assessment dated [DATE], documented Resident #2 with a Brief Interview For Mental Status (BIMS) score of 15 for which indicated no cognitive impairment. The MDS documented the resident with diagnosis for which included heart failure, Peripheral Vascular Disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs), Diabetes Mellitus (a condition in which the body has trouble controlling blood sugar and using it for energy), sepsis (a life-threatening complication of an infection) and chronic pain. The MDS documented a scheduled pain medication regimen with an opioid (a class of drugs that reduce moderate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-12-30 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews, and policy review, the facility failed to store, prepare, and distribute food in accordance with standards of food service safety. The facility reported a census of 96 residents. Findings include: Kitchen Observations on 12/30/2024 included: At 9:24 A.M. Staff B (cook) had no hair net on. Staff B donned the hair net at 9:28 A.M. The floor had a large amount of food spatters including grapes, crumbs, and cheese slices. The kitchen counters and shelves had crumbs, cereal boxes including Fruit Wheels and Crisp [NAME] open and without a date, peanut butter open and without a date, orange juice and red juice sitting in a tub of ice with no date. The stove had a large amount of food particles including egg, broccoli, oatmeal on the burners, and grease and food residue on the grill. The oven doors had brown spatters dripping down the doors to the floor. Three food prep spaces had a moderate amount of food particles and spatters. A fourth food prep counter had piles of flour present. Four trash cans placed in the kitchen area had no lids. Four bags of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-30 · tag F0865 — failed to run a quality-improvement (QAPI) program — isolatedHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the Centers for Medicare and Medicaid Services (CMS) Statement of Deficiencies form, the facility Quality Assurance and Performance Improvement (QAPI) Plan, and staff interview the facility failed to carry out Quality Assurance activities to ensure effective measures had been taken to correct deficiencies and prevent their ongoing prevalence. The facility reported a census of 96 residents. Findings include: The CMS 2567, dated 10/17/24 listed, in part, the following concerns: F812 The current complaint survey, conducted 12/30/24 also identified the above concern. In an interview on 12/30/24 at 3:48 PM the Administrator explained the QAPI team met monthly to discuss the Performance Improvement Projects (PIP) and quarterly with the full team. Data was collected via an online program, suggestion boxes, grievance forms, and when the Department of Inspections, Appeals, and Licensing found a deficiency. The facility prioritized the issues that impinged on residents' quality of life or rights. She explained there was a PIP in place for the previous survey deficiency but they were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-10-17 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, kitchen record review, staff interview, and policy review the facility failed to store foods according to professional standards, cover foods during hallway transport, and maintain effective sanitizing solution during 2 of 2 kitchen observations and 2 of 3 hallway observations. The facility reported a census of 97 residents. Findings include: During a kitchen tour on 10/14/24 at 10:12 AM observed the dry storage area. In the back left corner where two shelves met there was a plastic spoon on the floor, laying in a brown sticky wet substance about 2 feet long, extending to the back wall. It started at 8 inches wide, narrowing to 2 inches, and then widened along the base of the wall. The substance contained small pieces of a darker brown substance. The shelf above it contained boxes of fig bars on the left, pop to the right, and a silver CD radio combo perched between them. The radio was touching the boxes and was covered with a shiny, sticky brown substance, flecks of white powder, and food particles. During the same tour, observed the walk-in cooler and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-08-14 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation during meal service, record review, and resident and staff interviews the facility failed to serve food at an appropriate temperature and in a palatable manner during two of two meals observed. The facility reported a census of 97 residents. Findings include: On 8/12/2024 at approximately 7:45 A.M. during the breakfast meal service, Staff A, CNA (Certified Nurse's Aide), served residents in the main dining room. The menu included french toast, oatmeal, and sausage patty. At 8:30 A.M., Resident #5 reported the food was not hot. A temperature check of a test tray at 9:00 A.M. revealed the oatmeal, french toast, and sausage all had temperatures at approximately 125 degrees Fahrenheit. Staff B, dietary aide, reported staff served breakfast from 7:15 A.M. until 9:00 A.M. At 9:25 A.M., Staff C, DON (Director of Nursing) revealed the facility used H.C.S. (Health Care Services) to manage the dietary department for the past year. Currently, they had no dietary manager in the facility. Testing of the steam cart at 11:00, prior to lunch service revealed the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-02 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to provide housekeeping services in a manner to maintain a safe, clean, comfortable, and homelike environment. The facility reported a census of 97 residents. Findings include: Facility observation on 10/31/2023 at 11:30 A.M. included: Room BV-9 had debris on the floor including socks, papers, and trash. The floors appeared grimy with moderate scuff marks. The BV Nurse's station had used gloves and med cups on the floor. Room BV-17 had used gloves on the floor. Room BV-20 had trash on the floor. Rooms BV-28 and 25 had floors with heavy scuff marks, dirt, and debris. Room BV-2 had used linen and a resident gown on the floor. Room BV-11 had used linen on the bathroom floor. At 11:50 A.M. observation of WW hall revealed the following: WW-14 had debris on the floor. At 12:00 P.M. observation of the dementia unit revealed the common area had a moderate amount of dirt, food debris, scuffs, and grime on the floor. On 10/31/2023 at 11:45 A.M., Staff D, housekeeping, indicated she had no other housekeepers working with her today.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-02 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff and resident interviews, and observations the facility failed to provide 4 of 4 resident's reviewed with 2 baths weekly. The facility reported a census of 97 residents. Findings include: 1. According to the Minimum Data Set, dated [DATE], Resident #6 had diagnoses which included depression and post traumatic stress disorder. The MDS revealed the resident had mild impairment of cognitive ability, and transferred independently from one surface to another. Resident #6 required assistance of one staff for bathing. Review of the Care Plan revealed Resident #6 had a self care deficit related to unsteady gait and need for assistance with cares, and assistance of one staff for baths. Review of the bath records, where CNA's charted in the computer, revealed the staff provided the residents with 4 baths in September. On 10/31/2023 at 1:20 P.M., Resident #6 indicated he received his bath if the facility had enough help, therefore, not always did he receive two baths. The resident had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-25 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, and staff interview, the facility failed to notify the ombudsman for 1 of 3 residents reviewed for notification (Resident #53). The facility reported a census of 90 residents. Findings include: Resident #53's clinical record documented she was admitted to the hospital on [DATE] with a diagnosis of pneumonia. The clinical record documented she returned to the facility on 8/7/23. The facility document Admissions, Discharges, Hospitalizations/Bed Holds dated 9/5/23 that is sent to the ombudsman for residents the month prior (Residents admitting, discharging or going to the hospital in August) did not include Resident #53. During an interview on 9/20/23 at 11:46 AM, Staff B, Social Services Coordinator, explained she should have notified the ombudsman of the hospitalization.
- Potential for harm · D2023-09-25 · tag F0638 — isolatedAssure that each resident’s assessment is updated at least once every 3 months.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews the facility failed to complete a quarterly minimum data set (MDS) assessment on one out of one residents reviewed for residents assessments (Resident #19). The facility reported a census of 90 residents. Findings include: Review of the residents assessment lookup for Resident #19 revealed the facility completed a comprehensive assessment on 5/11/23. The document revealed a quarterly assessment was completed on 9/21/23. The quarterly review had not been submitted. On 09/21/23 at 9:15 AM the MDS Coordinator stated Resident #19's MDS was late because it did not show up on the calendar on the electronic health record. I just found it last week and I completed it as soon as soon as I found it. It happens every once in a while where it does not show up in the calendar. The software company has tried to look back at it and could never find why this occurs. The software is the only way I track when assessments are due. I use the weekly calendar and it was not populating in the calendar until I went in and messed with the residents calendar then…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-25 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, clinical record review, policy review, and staff interview, the facility failed to ensure an accurate written record of medications administered was created by the individuals administering the medications. The facility reported a census of 90 residents. Review of the Narcotic Administration Record (NAR) for Residents #8 and #242 dated 4/30/23 showed a discrepancy between the medication cards and the NAR for both residents. Staff D, Registered Nurse (RN) was responsible for the medications at the time of the discrepancy. She was unavailable for interview. During an interview on 9/20/23 at 2:43 PM Staff A, RN explained Staff D told her she had disposed of the medications noted in the discrepancy and asked Staff A to sign as a witness the medications had been disposed of. Staff A did sign as a witness but clarified she did not actually see the medication being disposed of. During a medication cart observation on 9/21/23 at 10:00 AM, on Bluff View, the surveyor noted Staff C, RN, documenting in the narcotic count book. Staff C explained he was just double checking…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2026-02-12 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview the facility failed to ensure nursing department staffing information was posted with the required information on a daily basis for 3 of 6 days of the survey. The facility reported a census of 94 residents. Findings include:Observations of the staff posting by the nurses station included the following: On 2/04/26 at 12:09 PM the staff posting was dated 2/02/26.On 2/05/26 at 10:54 AM the staff posting was dated 2/04/26.On 2/10/26 at 12:08 PM the staff posting was dated 2/09/26. On 2/10/26 at 11:05 AM, the staff posting on the wall outside of the SS Unit (memory care) showed a date of 2/06/26. On 2/11/26 at 1:04 PM the Director of Nursing (DON) stated the only staff posting was by the nurses station. She said the scheduler was responsible for emailing it to the charge nurse, including the weekend schedule for posting. The DON stated third shift usually took care of it and would not forget because they didn't want the aides asking about it all day. She was not aware there were postings missing. Documents provided by the facility for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$42,406 in federal fines across 2 penalties. 1 Medicare payment denial on record.
- $34,125 — penalty dated 2026-02-12
- $8,281 — penalty dated 2025-07-25
- Medicare payment denial — starting 2025-09-20 for 34 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to SHLOMO HOFFMAN — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.1 | -1.1 vs chain |
| Health inspection | 1 of 5 | 2.1 | -1.1 vs chain |
| Staffing | 4 of 5 | 3.3 | +0.7 vs chain |
| Quality measures | 2 of 5 | 2.9 | -0.9 vs chain |
The other 9 homes this chain runs (chain average 2.1★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| HOFFMAN, SHLOMO | Individual | DIRECT OWNERSHIP INTEREST | since 11/01/2024 |
| PAVEL, ASHER | Individual | DIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 11/01/2024 |
| SHEINBEIN, JOSHUA | Individual | DIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 11/01/2024 |
| SVARC, JONAH | Individual | DIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 11/01/2024 |
| STELLAR HEALTHCARE MGMT LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 11/01/2024 |
| JOHNSON, CASSANDRA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 09/13/2025 |
| KIRKENDALL, MATTHEW | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 11/01/2024 |
| HOFFMAN, JESSICA | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 05/12/2025 |
| 3131 HILLCREST PROPCO LLC | Organization | ADP OF THE SNF | since 11/01/2024 |
| LTC CONSULTING SERVICES LLC | Organization | ADP OF THE SNF | since 11/01/2024 |
| MIDWEST SNF HOLDINGS LLC | Organization | ADP OF THE SNF | since 11/01/2024 |
| YY SEA FAMILY IRREVOCABLE TRUST | Organization | ADP OF THE SNF | since 11/01/2024 |
CMS files one row per role, so the 24 rows in the source record cover these 12 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in IA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Iowa Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 165513. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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