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Middleton Village Nursing And Rehab

6201 Elmwood Ave, Middleton, WI 53562 · For profit - Individual · 97 certified beds · (608) 831-8300 Medicare & Medicaid certified

Call the home — (608) 831-8300 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0606) — most recent Oct 2024Behavioral-health or dementia-care citation — no harm found (F0758)3 actual-harm citations1 immediate-jeopardy citation CMS recorded as corrected before the inspection ended (past non-compliance)$67,772 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0606) — most recent Oct 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 3 actual-harm citations
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (63) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $67,772 in federal fines (most recent 2024-10-28)
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 2 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
6255 University Ave · (608) 819-8544 · Call to confirm hours
Pharmacy
6333 University Ave · (608) 310-5390 · Call to confirm hours
Grocery
6136 University Ave · (608) 238-7889 · Call to confirm hours
Park
6415 South Ave · (608) 821-8360 · Typically dawn to dusk
Place of worship
6205 University Ave · (608) 238-2781

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased9.4%16.1%15.4%better
Long-stay residents who lose too much weight6.0%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder2.4%2.1%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.9%2.7%2.0%better
Long-stay residents with depressive symptoms68.5%5.7%6.5%check this — see note marked dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.8%3.3%3.3%worse
Long-stay residents whose ability to walk worsened9.2%18.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication16.7%16.9%18.9%better
Long-stay residents given the seasonal flu vaccine90.9%95.0%95.3%typical
Long-stay residents with pressure ulcers3.1%5.0%4.7%better
Long-stay residents with worsening bladder/bowel control26.7%24.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table10.9%15.8%17.1%better
Short-stay residents who newly got an antipsychotic medication4.8%1.2%1.4%worse
Short-stay residents given the seasonal flu vaccine91.7%82.2%79.4%better
Short-stay residents rehospitalized after admission29.6%23.1%22.6%worse
Short-stay residents with an outpatient ER visit14.1%15.5%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.921.661.67worse
Long-stay outpatient ER visits per 1,000 resident days2.752.291.80worse

This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

36.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 130 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

36.0%U.S. median 51.5%
Got home and stayed home
9.9%U.S. median 10.7%
Went back to hospital
52.6%U.S. median 56.6%
Met the expected recovery
0.28U.S. median 0.31
Therapy hours / resident / day
0.07hours / resident / day
Physical therapy
0.13hours / resident / day
Occupational therapy
0.08hours / resident / day
Speech therapy

Met the expected recovery: 52.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 38 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.28 therapist hours per resident per day in 2026Q1 — more than 42% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 19% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF36.0%CMS range 26.3–43.851.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.9%CMS range 7.1–13.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge52.6%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge63.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge52.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified90.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.6%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.6%CMS range 4.8–11.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.131.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.84
RN hours/ resident / day
0.72
LPN hours/ resident / day
2.54
Aide hours/ resident / day
4.09
Total nurse hours/ resident / day
0.43
RN hoursweekends
51.1%
Total nursing turnover
62.5%
RN turnover

How full it usually is: this home is certified for 97 beds and averages 72.8 residents a day — about 75% occupied, or roughly 24 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.09 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.84 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.54 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.41 hrs/resident/day on weekends vs 4.37 on weekdays — 22% thinner on weekends — a notable drop. RN hours go from 1.00 to 0.43 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 51% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2026-03-05)
10
at the previous standard inspection (2024-10-28)

Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

63 citations, most serious first. The 14 most serious are shown; the remaining 49 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-04-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, record review, document review, and policy review, the facility did not ensure staff responded appropriately to an alarm and provided adequate supervision to 1 of 2 (R5) residents reviewed for elopement. R5 was assessed by the facility to be at risk for elopement. He did wear a WanderGuard. On 12/18/23, R5 eloped from the facility and was found on facility grounds by staff. On 02/25/24, at approximately 04:26am, R5 eloped from the facility through an alarmed door. Staff responded to the alarm but did not look outside the door to determine if anyone was outside. Staff did not begin a room-by-room search until approximately 30 minutes later when it was noted R5 was not in the building. Law Enforcement was not notified of the missing resident for 2 hours. R5 was found at a gas station approximately 1.5 miles from the facility around 07:32am and returned him to the facility at 08:06am. The facility's failure to implement appropriate safety measures and provide adequate supervision to R5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2024-10-28 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Example 7 The facility policy titled, Change in a Resident's Condition or Status, revised November 2015, states, in part: . 3. Prior to notifying the Physician or healthcare provider, the nurse will make detailed observations and gather relevant and pertinent information for the provider, including (for example) information prompted by the SBAR (Situation, Background, Assessment, and Recommendation) (Interact Version 4.0) Communication Form . 7. The Nurse Supervisor/Charge Nurse will record in the resident's medical record information relative to changes in the resident's medical/mental condition or status . The facility policy, Falls Investigation Guideline, undated, states in part: .It is the practice of this facility to evaluate a resident following every fall . 2. Following a fall or when a resident is found on the ground without a witness to the fall, a nurse should note position, record vital signs, perform ROM (Range of Motion) on all extremities to evaluate for upper or lower extremity injuries, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-10-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure each resident receives care, consistent with professional standards of practice (SOP), to prevent pressure injuries (PI) and each resident with PIs receives necessary treatment and services, consistent with professional SOP, to promote healing, prevent infection, and prevent new injuries from developing in 1 of 2 sampled residents (R41). R41 developed an in house acquired, stage 3 pressure injury on her coccyx. Surveyor observed R41 to be lying directly on her wound and to have her heels directly on the mattress/not floating several times during survey. The facility delayed changing out R41's bed to a mattress designed to treat pressure injuries stage 3 or higher. The facility did not perform wound care per physician orders. Evidenced by: Facility policy, titled Pressure Injury/Skin Integrity, review date 10/21/24, includes: It is the policy of the facility to enable nursing staff to manage wounds and select appropriate interventions according to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-10-28 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, facility staff did not ensure that each resident who required pain management received such services according to the comprehensive person-centered care plan and the resident's goals and preferences for 1 of 2 residents (R26) reviewed for pain management resulting in R26 experiencing uncontrolled pain. R26 was experiencing breakthrough pain at 9 out of 10 severity and the facility staff did not provide her with pain medication over a period of 5 hours on 10/22/24. The facility had R26's as needed pain medication in contingency stock, however R26 was told the facility was out of her medication. R26's comprehensive care plan does not include individualized non-pharmacological interventions, and the medical record does not indicate any of these interventions being performed. This is evidenced by: The facility policy titled, Pain Management, dated 11/28/17, states in part: Purpose . Residents are observed for pain regularly during daily care and interactions. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-03-05 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Number of residents sampled:5Number of residents cited:5Based on observation, interview, and record review, the facility did not ensure that each resident receives food and drink that is palatable and at a safe and appetizing temperature. This has the potential to affect all residents who resident at the facility. Residents (R45, R18, R76, R15, R65, R3, R58, R74, R34, R54) on 5 of 5 hallways voiced concerns regarding food temperatures and palatability of food served. Surveyor received a test tray, and hot foods were served cold. Evidenced by: The facility policy, Food Preparation and Service, dated 7/14, states, in part;.Food service employees shall prepare and serve food in a manner that complies with safe food handling practices.3. The temperature of foods held in steam tables will be monitored by food service staff. Example 1: On 3/3/26 at 9:50 AM, R45 indicated she eats her meals in her bedroom and hot foods are served cold. R45 indicated she will ask for other items on the menu but does not always get what she has ordered. At 12:45 PM, Surveyor followed back up with R45 to see…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-05 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not maintain a safe and sanitary environment in which food is prepared, stored, and distributed. This has the potential to affect all 73 residents who reside in the facility.Surveyor observed dietary aide directly touching food with dirty gloves.Evidenced by:The facility policy, Food Preparation and Service, 7/14, states, in part.Food service employees shall prepare and serve food in a manner that complies with safe food handling practices.5. Food preparation staff will adhere to proper hygiene and sanitary practices to prevent the spread of food borne illness.6. Bare hand contact with food is prohibited. Gloves must be worn when handling food directly. However, gloves can also become contaminated and/or soiled and must be changed between tasks. Disposable gloves are single-use items and shall be discarded after each use.On 3/3/26 at 12:06 PM, Surveyor was observing staff plate food for lunch. Surveyor observed DA W (Dietary Aide) wash hands, put on gloves, touch the counter, lunch tickets and the tray cart, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-03-05 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure the facility wide assessment developed by the facility included all relevant details to ensure the facility provided care and services to residents to meet their individual needs within the facility's identified resources. This has the potential to affect all 73 residents residing in the facility.The facility assessment does not include information on staffing levels needed for specific shifts.This is evidenced by:Surveyor requested a facility assessment policy; however, staff reported to Surveyor that the facility does not have a facility assessment policy.Surveyor reviewed the facility assessment, last updated 2/26/26, as part of a resident investigation. Surveyor found that the facility assessment does not contain information on staffing levels needed for specific shifts.The facility assessment states, in part: .PurposeThe purpose of the assessment is to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies. Use this assessment to make decisions…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-05 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure each resident had the right to a safe, clean, comfortable, and homelike environment for 3 of 3 shower rooms, in use, affecting a pattern of residents who use the shower rooms and 3 (R3, R51, and R58) of 23 sampled residents. R3 refuses his showers because the showers are too cold.R51 stated the shower is cold.R58 has not showered in 3 months because the shower does not have hot water.The water temperature in 3 shower rooms that are in use, did not have adequate hot water.This is evidenced by:The facility policy Water Temperatures, Safety of, dated 12/09, includes: Maintenance staff is responsible for checking thermostats and temperature controls in the facility and recording these checks in a maintenance log. Maintenance staff shall conduct periodic tap water temperature checks and record the water temperature in a safety log.Example 1R3 admitted to the facility on [DATE] with diagnoses including morbid obesity, limitation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-05 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure that a resident who is unable to carry out activities of daily living (ADLs) receives the necessary services to maintain good nutrition, grooming, personal and oral hygiene for 5 of 23 sampled Residents (R3, R14, R29, R48, and R58). R3 refuses his showers because the showers are too cold. R58 has not showered in 3 months because the shower does not have hot water. R29 did not receive all showers as scheduled. R14 did not receive all showers as scheduled. R48 did not receive all showers as scheduled and has not been shaved. This is evidenced by: The facility's policy Activities of Daily Living (ADLs), dated 5/7/20, includes: Based on the comprehensive assessment of a resident and consistent with the resident's needs and choices, our facility provides necessary care and services to ensure that a resident's activities of daily living. In accordance with the comprehensive assessment, together with respect for individual resident needs and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-03-05 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure drugs and biologicals are labeled in accordance with currently accepted professional standards for 3 of 3 out of 5 medication carts reviewed for medication storage.The Harbor Hall medication cart had an undated open insulin pen for R36. Additionally, Surveyor located a box of 3 warm, undated GLP-1 pens without a resident label fixed to the box or the pens.The St. [NAME] Hall medication cart had an illegible date on R67 inhaler.The Depot Hall medication cart had an open and undated ophthalmic solution (eye drops) for R62. Additionally, there was an undated, open insulin pen for R19 and an open, undated inhaler for R17.As evidenced by:The facility policy entitled, Storage of Medications, dated 4/2007, states, in part: Policy StatementThe facility shall store all drugs and biologicals in a safe, secure, and orderly manner.Policy Interpretation and Implementation.3. Drug containers that have missing, incomplete, improper, or incorrect…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-05 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure each resident has the right to be fully informed in a language that he or she can understand of his or her total health status, including but not limited to, his or her medical condition for 1 of 23 sampled residents (R84).The Facility does not ensure R84 is receiving communication in a language he can understand.As evidenced by:On 3/3/26 at 3:27 PM, Surveyor interviewed R84. Surveyor asks R84 if he is concerned about anything. R84 indicated he has trouble communicating with staff and wants them to speak with him in Spanish. R84 also indicated he only speaks a little English.(Of note: Surveyor observed R84 using hand signals when trying to converse with Surveyor along with having word-finding difficulty for the word pain.)The facility policy titled, Translation and/or Interpretation of Facility Services, dated 3/2012, states, in part: Policy StatementThis facility's language access program will ensure that individuals with limited…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-05 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure the residents' right to formulate an advanced directive in 1 of 23 sampled residents reviewed (R76) for advanced directives. R76 is a full code with corresponding paperwork in the medical chart. She has no advanced directive in the medical chart. No evidence of discussions regarding advanced care planning, other than code status, was noted to be in R76's medical record. This is evidenced by: The facility policy Advance Directives revised 4/2013 states in part: The interdisciplinary team will review annually with the resident his or her advance directive to ensure that such directives are still the wishes of the resident. Such reviews will be made during the annual assessment process and recorded on the resident assessment instrument (MDS). R76 had an initial admission date of [DATE] and a current code status of Cardiopulmonary Resuscitation (CPR). R76's Minimum Data Sheet (MDS) dated [DATE] indicates a Brief Interview for Mental Status (BIMS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-05 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not maintain medical records on each resident that are complete, accurately documented, readily accessible, and systematically organized in accordance with accepted professional standards and practices for 1 resident (R18) of 23 residents sampled. R18 experienced an incident involving a transfer and sustained a fracture. Staff did not document this incident in the medical record. Evidenced by:The Facility Policy titled, Charting and Documentation includes, in part:Policy Statement: Any changes to the residents' medical or mental condition shall be documented in the residents' medical chart. All incidents, accidents, or changes in the residents' condition must be recorded. R18 was admitted to the facility on [DATE] with diagnoses that include Type II diabetes (a condition where your body has trouble turning the food you eat into energy), anemia with chronic kidney disease (your blood doesn't have enough healthy red blood cells to carry oxygen through your…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-05 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure hospice collaboration and communication processes were established to ensure continuity of care between hospice and the facility for 1 of 1 resident (R11) reviewed for hospice.R11's current hospice plan of care and visit notes were not available to facility staff.As evidenced by:R11 was administered to the facility on 2/13/25 with diagnoses including end stage renal disease (kidney failure in which the kidney's no longer function well enough to sustain life), type 2 diabetes mellitus, infection and inflammatory reaction due to indwelling urethral catheter, obstructive and reflux uropathy (urine flow is blocked and backs up into the kidneys), and retention of urine.R11's Quarterly Minimum Data Set (MDS) with Assessment Reference Date (ARD) 12/22/25 indicates a Brief Interview for Mental Status score of 10 out of 15, indicating R11 has a moderate cognitive impairment. Section H indicates R11 has an indwelling catheter. Section O indicates R11 is receiving hospice care.R11's Physician Orders include:[Organization Name]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
Show the remaining 49 citations
  • Potential for harm · Dcited before2025-10-08 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures for 1 of 1 reportable incidents involving 1 of 3 residents reviewed for abuse (R1).An allegation of abuse was made involving facility staff inappropriately touching R1, this was not reported to the State Agency.Evidenced by:The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-10-08 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not have evidence that all alleged violations are thoroughly investigated and did not report the results of all investigations to officials in accordance with State law, including to the State Survey Agency, within 5 working days of the incident for 1 of 1 allegations of abuse involving 1 of 3 residents reviewed for abuse (R1).An allegation of sexual abuse was made in which a staff member was accused of inappropriately touching R1's genitals and the facility did not conduct a thorough investigation and report the results to the state survey agency.Based on interview and record review, the facility did not have evidence that all alleged violations are thoroughly investigated and did not report the results of all investigations to officials in accordance with State law, including to the State Survey Agency, within 5 working days of the incident for 1 of 1 allegations of abuse involving 1 of 3 residents reviewed for abuse (R1).An allegation of sexual abuse was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-05-07 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not ensure the preparation, storage, and serving of food in a clean and sanitary environment. This has the potential to affect all 67 residents in the facility. Surveyor observed partially eaten meal trays from the previous meal sitting on tables in the dining room while residents were eating breakfast. Surveyor observed 3 wall dispensers of hand sanitizer in the dining room to not be in working order. Surveyor observed a table in the dish room to be covered with stacked boxes mixed with a tray of glasses, a dirty towel, dirty coffee pots, and a fleece jacket laying on top of a metal pot which was inside of a box of white aprons. Surveyor observed a microwave in the kitchen which was covered with multi-colored splatters all over the inside walls. Surveyor observed an opened package of butter with half of the wrapper removed and butter was sitting on a cart by the stove exposed to air, not covered. Surveyor observed multi-colored stains on the wall to the right and left of the dish room entrance and stains on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-07 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Example 3 On 5/5/25 at 2:49 PM Surveyors interviewed R5 who indicated she had a shower that morning and that she feels the shower room is cluttered, congested, not clean, and does not feel homelike. R5 indicated she does not always get her shower on Depot and sometimes is taken to [NAME] hall. R5 indicated last week was the last time she had been to the one on [NAME] and indicated it is more homelike than depot but still cluttered and indicated they need to take some of that stuff down to the basement. Example 4 On 5/5/25 at approximately 8:15 AM Surveyors began observations of the facility shower rooms and completed staff interviews regarding the shower rooms which included the following: [NAME] Hall shower room: 1) Two lifts and Multiple shower chairs were present with some shower chairs being stacked on top of each other. 2) Wet white paper like substance on the tile by the shower as well as other white substance noted on floor. 3) A shelving unit containing the following: Multiple bottles of open, unlabeled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-07 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made for 2 of 6 residents (R2 and R5) reviewed for abuse. R2's POA (Power of Attorney) reported an alleged sexual abuse allegation and did not report this to the State Agency or Law Enforcement. R5 reported an allegation of abuse that was not reported to other officials (including to the State Survey Agency) within two hours of discovery. This is evidenced by: The Facilities Policy and Procedure entitled Abuse, Neglect, and Exploitation dated 1/5/24 documents, in part: .Verbal Abuse means the use of oral, written or gestured communication or sounds that willfully includes disparaging and derogatory terms to residents or their families, or within their hearing distance regardless of their age, ability to comprehend, or disability. Sexual Abuse is non-consensual sexual contact of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-07 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility did not thoroughly investigate an allegation of abuse this has the potential to affect 1 of 6 investigations reviewed affecting resident (R5). R5 reported an allegation of abuse that was not thoroughly investigated by the facility. R5's most recent Minimum Data Set (MDS), target date 3/8/25, indicates a Brief Interview of Mental Status (BIMS) of 13. Indicating that R5 is cognitively intact. On 5/5/25 at 2:49PM Surveyors interviewed R5 who indicated last week when she was in activities R9 said to her If I had a gun, I'd shoot you. R5 indicated she did not believe any staff witnessed the event. R5 indicated she did not tell anyone until the next day when she reported it during her therapy session to OT K (Occupational Therapist) who told her she would report it to NHA A (Nursing Home Administrator). R5 indicated it makes her feel anxious. On 5/5/25 at 3:42PM Surveyors interviewed OT K who indicated that R5 did report to her that R9 had said to her If I had a gun, I would shoot you. At 3:50PM PT L (Physical Therapist) joined the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure that each resident receives adequate supervision and assistance devices to prevent accidents for 1 of 3 residents (R2) reviewed for elopement. R2 did not have an order to check the function of his elopement device. This is evidenced by: The Facilities Elopement/Unsafe Wandering Policy and Procedure dated 1/4/24 does not speak to monitoring the function of the elopement device. R2 is short-term resident of the facility. R2 has the following diagnoses: cerebral infarction, nontraumatic intracerebral hemorrhage in cerebellum, psychosis not due to a substance or known physiological condition, mood disorder, alcohol dependence with unspecified alcohol-induced disorder, psychoactive substance abuse, anxiety disorder, personality disorder, and encephalopathy (disease in which the functioning of the brain is affected by some agent or condition). R2's Physician Orders include: Wander Device, Check placement and location on right ankle dated 4/28/25. It is important to note that R2's TAR (treatment authorization request) does…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-07 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure that they provided pharmaceutical services (including procedures that assures the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals) to meet the needs of each resident. This affected 1 (R2) of 6 residents reviewed for medication administration. R2 had 2 dates in May 2025 that were blank for his thyroid medication. This is evidenced by: The Facilities Administering Medications Policy and Procedure dated 12/24 documents, in part: .3. Medications must be administered in accordance with the orders, including any required time frame .19. The individual administering the medication must initial the resident's MAR (Medication Administration Record) on the appropriate line after giving each medication and before administering the next ones . R2 is short term resident of the facility. R2 has the following diagnoses: cerebral infarction, nontraumatic intracerebral hemorrhage in cerebellum, psychosis not due to a substance or known physiological condition, hypothyroidism (thyroid gland…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-10-28 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect all 75 residents. Moldy food was found in a resident's room. Food items were found without dates in multiple locations. A scoop was observed in an ice machine. Findings include The facility's policy titled Personal Food Guidelines, states, Food brought from outside sources by residents, friends or family will be stored in a designated location and labeled as such, separately from facility food. Labeling will include: 1) Product name 2) Received date 3) Use by date (no longer than 3 days) 4) Staff member's initials and 5) Resident's name. Example 1 R48 was admitted to the facility on [DATE]. Her most recent Minimum Data Set (MDS) includes a Brief Interview for Mental Status (BIMS) score of 14, indicating she is cognitively intact. On 10/22/24 at 11:59 AM, Surveyor noted a putrid smell coming from R48's room.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-10-28 · tag F0814 — failed to dispose of garbage properly — widespread
    Dispose of garbage and refuse properly.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility did not ensure that garbage and refuse was disposed of properly. This has the potential to affect all 75 residents. On 10/21/24 at 10:10 AM, surveyors observed the facility's main dumpster (located outside) lid open and the following on the ground near the dumpster: *Surgical Masks *8 sealed condiment packets *2 pre-made condiment containers with lids *Numerous used disposable gloves *Plastic straws and plasticware *Paper towels *Various pieces of scattered cardboard On 10/21/24 at 10:11 AM, DM Y (Dietary Manager) stated that facility tries to keep the area clean whenever garbage is brought out and stated it should be cleaned up and it would get done immediately.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-28 · tag F0606 — failed to not employ staff found guilty of abuse — isolated
    Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure that staff background checks were completed thoroughly or timely for 3 of 8 staff (Medication Technician K, Certified Nursing Assistant R (CNA), and CNA S) background/Background Information Disclosure (BID) checks reviewed. MT K's (Medication Technician) BID had not been run since her initial one on 12/10/19. CNA R's (Certified Nursing Assistant) BID had not been run since his initial one on 11/25/19 and this did not include the Wisconsin results. CNA S's BID was dated 8/15/24, however, there were no questions on this document that were answered. This is evidenced by: The Facilities Policy and Procedure entitled Background Screening Investigations dated 2008 documents, in part: .1. The Personnel/Human Resources Director, or other designee, will conduct employment background checks, reference checks and criminal conviction checks (including fingerprinting as may be required by state law) on persons making application for employment with this facility. Such an investigation will be initiated within two days of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-28 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that a resident with limited mobility receives appropriate services, equipment, and assistance to maintain or improve mobility for 1 of 1 resident's reviewed for mobility (R58). The facility was not walking R58 in accordance with his plan of care. Findings include. R58 was admitted to the facility on [DATE] and has diagnoses that include Type 2 diabetes, atherosclerotic heart disease, respiratory failure, chronic pain syndrome and morbid obesity. His most recent Minimum Data Set (MDS), dated [DATE], shows a Brief Interview for Mental Status (BIMS) score of 15, indicating R58 is cognitively intact. His care plan states, Focus: Resident requires restorative nursing. Resident has a behavior of refusing to participate in walking program .Goal: Ambulation - resident will maintain current functionality (Target Date: 10/30/2024) .Interventions: CNAs (Certified Nursing Assistant) to assist resident to ambulate once during each AM and PM shift daily using…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-28 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that residents (R) receiving psychotropic medication were free from unnecessary medication for 1 of 5 residents (R23) reviewed for unnecessary medications. R23 receives psychotropic and antipsychotic medications. R23 does not have an appropriate diagnosis for antipsychotic medication. Consent was not obtained prior to administration of psychotropic and antipsychotic medications. Verbal consent was obtained without follow up signature. Findings include: Facility policy entitled, Psychotropic Medication Management, dated 11/28/2017, states, in part; Purpose: It is the practice of this facility that a resident will not receive unnecessary medications including psychoactive medications, unless non-pharmacological interventions have failed to sufficiently modify a resident's target behavioral, mood, or sleep disturbance.Residents prescribed psychoactive medications will receive adequate monitoring . Antipsychotics: An antipsychotic (or neuroleptic) is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-28 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not ensure that it was free of medication error rates of 5% or greater. There were 2 errors out of 26 opportunities that affected 1 out of 12 residents (R477) included in the medication pass task, which resulted in an error rate of 7.69%. LPN HH (Licensed Practical Nurse) did not give R477 the correct dosing of his calcium carbonate (antacid). LPN HH omitted R477's Pyridoxine HCl (Vitamin B6). This is evidenced by: The facility policy entitled, Administering Medications, dated 12/2012, states in part: Policy Statement: Medications shall be administered in a safe and timely manner, and as prescribed. Policy Interpretation and Implementation: . 3. Medications must be administered in accordance with the orders, including any required time frame. R477's Physician Orders state, in part: Calcium Carbonate Oral Tablet Chewable 600 MG (Milligrams) (Calcium Carbonate/ (Antacid). Give 1 tablet by mouth two times a day for indigestion. Pyridoxine HCl Oral Tablet 100 MG (Pyridoxine HCl) Give 100 mg by mouth in the morning for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-28 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment, affecting 1 of 21 sampled residents (R41). Surveyor observed CNA KK (Certified Nursing Assistant) don gloves (put on), assist R41, and then exit R41's room. CNA KK went into the clean linen storage, gathered an armful of bedding, and enter another resident's room wearing the same pair of gloves. Surveyor observed dirty linens to be stored in R41's room on the floor. R41 voiced concerns regarding the cleanliness of her room. Evidenced by: Facility policy, titled Handwashing/Hand Hygiene, dated 8/2014, includes: all personnel shall follow the hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors. Use an alcohol-based hand rub containing at least 62% alcohol or soap and water for the following situations: before and after direct contact with residents . after contact with the residents intact skin . the use of gloves does not replace hand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-24 · tag F0940 — failed to train staff — pattern
    Develop, implement, and/or maintain an effective training program for all new and existing staff members.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not develop, implement, and maintain an effective emergency training program for all facility and contracted staff consistent with their expected roles and based on the facility assessment for 8 of 8 facility staff and 1 of 1 contracted staff. Eight facility staff and one contracted staff had not received training on electric power outages and emergency outlets. Staff stated they have not received emergency training regarding severe thunderstorm or tornado warnings. 3 of 8 Residents stated the staff where rattled, scurrying, and struggled during the severe weather and power outage. This is evidenced by: The facility's policy, revised 1/2011, titled Disaster Training states in part; This facility has established training and education programs that provide specific guidance and instruction on the proper handling of a crisis or disaster situation. 1. All training programs pertaining to emergency management shall address the general principles of the National…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-24 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure a Resident (R) who is fed by enteral means receives the appropriate treatment and services for 1 of 1 Residents (R) with a tube feeding (R7). R7 had two different enteral feeding orders that were being signed out as administered and R7's enteral feeding bottle was observed to be without a name, date, and time it was hung for use. This is evidenced by: Facility policy entitled Enteral tube Feeding via continuous pump, revised March 2015, states in part: .General guidelines: .3. Check the enteral nutrition label against the order before administration. Check the following information: a. Resident name, ID, and room number. b. Type of Formula. C. Date and time formula was prepared .g. Rate of administration (ml/hour).Initiate feeding .5. on the formula label document initials, date, and time the formula was hung/administered and initial that the label was checked against the order . R7 was admitted on [DATE] with diagnoses that include…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-24 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure Continuous Positive Airway Pressure (CPAP) orders were obtained or transcribed upon admission and consistent with professional standards of practice, the comprehensive person-centered care plan and the residents' goals and preferences for 2 (R5 and R8) of 4 residents reviewed for CPAP use. R5's hospital discharge orders dated 4/18/22 state OSA (obstructed sleep apnea) continue CPAP. R5 did not have an order for CPAP in her medical record until 5/24/24. Orders for R8's CPAP were not obtained or entered upon admission. This is evidenced by: Example 1 R5 was admitted to the facility 4/18/22 with diagnoses of morbid obesity, Obstructed Sleep Apnea (OSA), and general weakness. R5's hospital discharge orders dated 4/18/22 state in part; OSA continue with CPAP. R5's care plan dated 4/18/22 Focus: resident has altered respiratory status/difficulty breathing related to OSA. Interventions: BIPAP/CPAP to be in place at bedtime dated initiated 4/18/24. R5's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-16 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment, are reported immediately to the administrator of the facility and to other officials, including the State Survey Agency, in accordance with State law though established procedures for 1 of 7 abuse investigations (R2) reviewed of a total sample of 10 residents. Facility became aware of an abuse allegation on 4/18/24 and did not report to state. Evidenced by: The facility policy, entitled Abuse, Neglect and Exploitation, dated 1/5/24, states, in part: . Policy: It is the policy of this facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation and misappropriation of resident property . Policy Explanation and Compliance Guidelines: 1. The facility will develop and implement written policies and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-16 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to thoroughly investigate an accusation of verbal abuse for 1 of 7 residents (R2) reviewed for abuse out of a total sample of 10 residents. Facility became aware of an abuse allegation on 4/18/24 and did not report to state. Evidenced by: The facility policy, entitled Abuse, Neglect and Exploitation, dated 1/5/24, states, in part: . Policy: It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation and misappropriation of resident property . Policy Explanation and Compliance Guidelines: 1. The facility will develop and implement written policies and procedures that: a. Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident property, b. Establish policies and procedures to investigate any such allegations; and . The components…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-16 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure that 3 (R3, R10, R5) of 5 residents reviewed for Activities of Daily Living (ADL) out of a total sample of 10 received the necessary services to maintain good nutrition grooming, personal and oral hygiene. R3 voiced concern of not receiving showers as scheduled. R10 voiced concerns of not receiving showers as scheduled. R5 did not receive showers as scheduled. Evidenced by: The facility policy entitled, Shower/Tub Bath, dated October 2010, states, in part: . Purpose: The purposes of this procedure are to promote cleanliness, provide comfort to the resident and to observe the condition of the resident's skin . Documentation: The following information should be recorded on the resident's ADL record and/or in the resident's medical record: 1. The date and time the shower/tub bath was performed. 2. The name and title of the individual(s) who assisted the resident with the shower/tub bath . 5. If the resident refused the shower/tub bath,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-16 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices for 3 of 10 residents reviewed for quality of care (R1, R3, and R5). R1 was noted to have a history of aspiration pneumonia and refusal to comply with thickened liquid recommendations and the facility did not care plan his refusals or need to assess R1 more frequently due to increased risk of aspiration pneumonia. Facility staff were not monitoring R5's bowel movements. R3 did not receive wound care two times in one week for two wounds. Findings include: The facility's Therapeutic Diets policy states: *Therapeutic diets shall be prescribed by the attending physician. *Therapeutic diets include: .altered consistency diet *If the resident or the residence representative declines the recommended therapeutic diet, the interdisciplinary team will collaborate with the resident or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-24 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and review of professional standards of practice, the facility did not ensure that the services provided by nursing personnel met the professional standards of quality for 1 of 6 residents (R1). R1 was admitted to the facility with orders for Point of Care glucose testing (POCT) 4 times daily before meals and at bedtime. Facility did not monitor blood glucose levels while R1 was a resident in facility. Evidenced by: The facility's policy entitled, Diabetes Management, dated 6/29/17, states, in part: . Purpose: To develop a practice in which our facility consistently provides care for the resident with diabetes . Admission, Quarterly and Change in Condition Evaluations . Individualized approaches for protection must be initiated upon admission .Additional evaluations to be included upon admission and throughout stay: Upon admission and Throughout Stay: . Blood Glucose Monitoring, parameters for Care . Management of Diabetes Mellitus (DM): Blood glucose monitoring: -Ideal range…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-24 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure the provision of pharmaceutical services (including procedures that assure that accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals) to meet the needs of each resident for 1 out of 3 sampled residents (R1). R1 did not receive her ordered amlodipine on 3/23/24. R1 did not receive her ordered Ezetimibe on 3/23/24. R1 did not receive her ordered dose of carbamazepine on 3/23/24. Evidenced by: The facility policy, entitled Administering Medications, with a revision date of December 20212, states, in part: . Policy Statement: Medications shall be administered in a safe and timely manner, and as prescribed. Policy Interpretation and Implementation: . 3. Medications must be administered in accordance with the orders, including any required time frame. 4. Medications must be administered within one (1) hour of their prescribed time, unless otherwise specified (for example, before and after meals) . 18. If a drug is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-18 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and policy review, the facility failed to prevent staff to resident abuse for 1 (Resident (R) 4) of 1 resident reviewed for physical abuse when allegedly Licensed Practical Nurse (LPN)3 physically grabbed R4's arm and removed a dab/vape pen from R4's hand. Findings include: Review of R4's admission Record, located in the Profile tab of the electronic medical record (EMR) revealed admission to the facility on [DATE] and readmission was on 08/04/21 with diagnoses of multiple sclerosis, bipolar disorder, and anxiety disorder. Review of R4's annual Minimum Data Set (MDS) with an assessment reference date (ARD) of 03/12/24 revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated resident was cognitively intact. Review of R4's Care Plan, located under the Care Plan tab of the EMR dated 04/25/23, revealed The resident has a behavior of ordering items that are potentially harmful to self or others. Interventions in place were to monitor for unsafe items…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-18 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and policy review, the facility failed to report 1 of 1 allegations to the State Agency (SA) that Licensed Practical Nurse (LPN)3 physically grabbed R4's arm and removed a dab/vape pen from R4's hand. Findings include: Review of the facility's policy titled Abuse, Neglect, and Exploitation revised 01/05/2024, revealed, it is the policy of this facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse. Reporting of all alleged violations to the Administrator, state agency, adult protective services and to all other required agencies (e.g., law enforcement when applicable) within specified timeframes, immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury. Review of R4's admission Record, located in the Profile tab of the electronic medical record (EMR)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-18 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and policy review, the facility failed to thoroughly investigate 1 of 1 allegation's that Licensed Practical Nurse (LPN)3 physically grabbed R4's arm and removed a dab/vape pen from a resident's hand for one (Resident (R 4) of one resident reviewed for physical abuse. Findings include: Review of the facility's policy titled Abuse, Neglect, and Exploitation revised 01/05/2024, revealed, it is the policy of this facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse. The facility will make efforts to ensure all residents are protected from physical and psychosocial harm during and after the investigation. Examples include but are not limited to: Responding immediately to protect the alleged victim and integrity of the investigation. The Administrator will follow up with government agencies to report the results of the investigation when final within five…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-18 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure 1 of 10 residents (R8) was using a continuous positive airway pressure (CPAP) machine as ordered by R8's Physician. Findings include: Review of R8's electronic medical record (EMR), census tab revealed an admission date of 02/05/24. Review of Physician orders in the EMR under the orders tab revealed an order for the resident to use . Review of R8's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 02/22/24 revealed a Brief Interview for Mental Status score of 15 out of 15 which indicated the resident was cognitively intact. Observation of R8's room on 03/25/24 at 10:30 AM revealed there was no CPAP near the resident's bedside. Interview 03/25/24 at 10:40 AM, R8 stated that she did not have a CPAP machine in her room to use at night. Interview on 03/26/24 at 1:30 PM, Licensed Practical Nurse (LPN)1 stated that R8 did not have a CPAP machine and that the physician was not notified of the inability to follow the physician's orders for the CPAP. LPN 1 confirmed the physician was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-12 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not immediately report alleged violations of abuse to the State Agency for 1 of 3 reports incidents (R1). On 1/28/24 at 11:47 AM, R1 and his Activated Power of Attorney for Health Care (APOAHC) contacted the police department regarding a theft of R1's backpack which contained his wallet, identification card, debit card, and FoodShare/[NAME] card (a public assistance card used to purchase food). R1's APOAHC reported this allegation to NHA A (Nursing Home Administrator), the Grievance Officer, told R1's APOAHC he was unable to do anything about this. NHA A failed to report this Suspicion of a Crime to law enforcement and the State Agency. This is evidenced by: The facility's policy and procedure, Abuse, Neglect, Exploitation, Mistreatment and Misappropriation of Property, dated 9/11/20, documents in part, the following: Purpose: It is the practice of the facility to encourage and support all residents, staff, families, visitors, volunteers and resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-12 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to thoroughly investigate an allegation of abuse for 1 out of 3 sampled Residents (R1). On 1/28/24 at 11:47 AM, R1 and his Activated Power of Attorney for Health Care (APOAHC) contacted the police department regarding a theft of R1's backpack which contained his wallet, identification card, debit card and FoodShare/[NAME] card (a public assistance card used to purchase food). R1's APOAHC reported this allegation to NHA A (Nursing Home Administrator), the Grievance Officer, who told R1's APOAHC he will be unable to do anything about this. NHA A failed to investigate this Suspicion of a Crime. This is evidenced by: The facility's policy and procedure, Abuse, Neglect, Exploitation, Mistreatment and Misappropriation of Property, dated 9/11/20, documents in part, the following: Purpose: It is the practice of the facility to encourage and support all residents, staff, families, visitors, volunteers and resident representatives in reporting any suspected acts of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, review of facility policy, and staff interviews, the facility failed to develop a person-centered comprehensive plan of care with measurable goals and plans for one of 18 residents (Resident (R) 2) reviewed for care plans. Findings include: Review of the Minimum Data Set (MDS) 3.0 Resident Assessment Instrument (RAI) Manual, dated October 2019, indicated, . Care Area Assessment (CAA) Process. This process is designed to assist the assessor to systematically interpret the information recorded on the MDS . The CAA process helps the clinician to focus on key issues identified during the assessment process so that decisions as to whether and how to intervene can be explored with the resident . Specific components of the CAA process include: - Care Area Triggers (CATs) are specific resident responses for one or a combination of MDS elements. The triggers identify residents who have or are at risk for developing specific functional problems and require further assessment . The MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-10-26 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not store, prepare, distribute, and serve food in accordance with professional standards for food service safety. This has the potential to affect all 70 residents who reside at the facility. Surveyor observed the following: - Food items were not dated to reflect open and/or use by date. - Crumbs, debris, and spilled food on the floor of the kitchen. - 2 garbage cans with no lids near the food prep area. - Microwave splattered with substance and crumbs. - Scoops left in the flour and sugar bins. - A bag of onions directly on the floor with 3 moldy onions. - Observation of staff not wearing beard nets and entering the kitchen without a hair net on. - Improper hand hygiene during dishwashing, going from dirty items to clean items. - Food items not labeled or dated in the nourishment room refrigerator. - Nourishment room refrigerator and freezer food crumbs and spilled substance. Evidenced by: The facility policy, titled, Quick Resource Tool: QRT Food Storage, dated 9/1/21, states, in part; Guidelines: 1. All food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-10-26 · tag F0814 — failed to dispose of garbage properly — widespread
    Dispose of garbage and refuse properly.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility did not ensure that garbage and refuse was disposed of properly. This has the potential to affect all 70 residents. On 10/23/23, Surveyor observed garbage not properly contained in the dumpsters. Evidenced by: On 10/23/23, at 8:30 AM, during the initial tour of the kitchen, Surveyor and [NAME] R observed the following outside, on the ground near the facility's main garbage dumpster: Used gloves. Wet cardboard boxes A garbage bag that was ripped open and debris laying on ground. Plastic spoons Plastic wrap and used food containers. Cook R indicated she was not sure who was responsible for ensuring garbage was disposed of properly. On 10/24/23 at 9:22 AM, DM J (Dietary Manager) indicated the kitchen is responsible for ensuring garbage is in the dumpsters. DM J indicated the expectation is that garbage is put in the dumpsters and not laying outside. Waste was not properly contained in dumpsters resulting in an unsanitary condition which may lead to harboring or feeding of pests.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-10-26 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility does not have a system for preventing, identifying, reporting, investigating, and controlling infections and communicable disease for all residents. This has the potential to affect the census of 70. The facility's line lists for Infection Control are not being completed contemporaneously as the dates are not in any order. The line lists only include residents receiving antibiotic therapy, no residents with only signs or symptoms (S/Sx) are on the line lists. August through October line lists are not accurate compared to the McGeer's documentation (i.e., HAI or CAI, type of infection, etc.) and all are documented as Healthcare Associated Infection (HAI), none are Community Associated Infection (CAI). The line list does not contain any S/Sx, organism, or colony counts. McGeer's forms are either on paper in IP's (Infection Preventionist) office or in each resident's Electronic Health Record (EHR); it is not clear how tracking and trending is occurring. This is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure that residents that use psychotropic drugs have appropriate assessments, behavioral interventions, and consent. This affected 4 of 5 residents (R18, R26, R60, R36) reviewed for unnecessary medications. R18 receives medication for insomnia and has no sleep assessment. R18 does not have specific individualized targeted behaviors in place for staff to monitor to ensure the effectiveness of her psychotropic medications. R18 does not have the appropriate consents for her psychotropic medications. R26 receives medication for insomnia and has no sleep assessment. R26 does not have the appropriate consents for her psychotropic medications. R60 does not have the appropriate consents for her psychotropic medications. R36 does not have the appropriate consents for his psychotropic medications. This is evidenced by: The Facility does not have a Policy and Procedure related to Psychotropic medications per DON B (Director of Nursing). Example 1 R18 is a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0881 — failed to use antibiotics responsibly — pattern
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility did not ensure they followed their antibiotic stewardship program that includes antibiotic use protocols and a system to monitor antibiotic use for 5 of 14 supplemental residents (R226, R23, R3, R225, R272). R226 treated for Urinary Tract Infection (UTI) per line list, no urinalysis (UA) culture and sensitivity (C/S) provided. R23 per line list received antibiotic for prophylaxis but did not indicate for what. R3 treated for respiratory illness when CT chest did not show infectious process. R225 treated for UTI when C/S results indicate probable contamination and antibiotic treated with in same family as antibiotic listed as resistant. R272 McGeer's documentation indicates there is physician diagnosis or lab confirmation; neither was provided. This is evidenced by: The Facilities Policy and Procedure entitled Infection Prevention and Control Program dated 7/25/23, documents in part: .6. Antibiotic Stewardship: a. An antibiotic stewardship program will be implements as part of the overall infection prevention and control program. b.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not facilitate resident self-determination through support of resident choice for 1 of 15 supplemental residents (R24). R24 did not know the facility's menu choices and was not given the opportunity to choose his meals before receiving them. Findings include: R24 was admitted to the facility on [DATE] and has multiple diagnoses that include Multiple Sclerosis. His most recent Minimum Data Set (MDS), dated [DATE], shows a Brief Interview for Mental Status (BIMS) score of 15, indicating R24 is cognitively intact. On 10/26/23 at 9:37 AM, R24 stated to Surveyor that he has not filled out a meal ticket in a month. R24 stated that he got a hard-boiled egg earlier in the morning, but he does not like hard boiled eggs. R24 stated he got oatmeal, which he does not like and then asked staff for cold cereal, which he received but it took a while. R24 stated he does not have a monthly menu in his room. R24 stated that in the past, CNAs (Certified Nursing Assistants)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure the environment was safe, clean, comfortable, and homelike for 1 (R51) of 20 sampled residents during mealtime out of a total sample of 27 Residents. Surveyors observed R51 during lunch time on 10/23/23. R51 was sitting at the table closest to the dishwashing room. Kitchen staff had the dishwashing door propped open during mealtime. Kitchen staff was standing outside of the dishwashing room next to R51. Kitchen staff had a garbage can, a cart with stacks of dirty plates, and the staff was scraping off food from the dirty dishes into the garbage can. As kitchen staff was doing this, R51 was flinching. R51 is unable to verbally indicate if there is something that bothers R51. Evidenced by: R51 was admitted to the facility on [DATE] with diagnoses including but not limited to, unspecified lack of expected normal physiological development in childhood, altered mental status, speech disturbances, limitation of activities due to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure allegations of abuse were reported to the State Survey Agency for 1 of 27 sampled residents (R65.) R65 shared an allegation of abuse with Surveyor. R65 alleged CNA V (Certified Nursing Assistant) was verbally abusive to him and would throw his meal trays on his over bed table for three (3) days after he reported a concern to her. R65 also reported this concern to CNA H. Neither CNA V nor CNA H reported this allegation of abuse to the facility. Subsequently, the facility did not report this allegation of abuse to the State Agency until Surveyor brought this allegation to the attention of facility. Evidenced by: The facility's Policy and Procedure entitled Abuse and Neglect dated 9/11/20, documents in part: .Internal Reporting: a. Employees must always report any abuse or suspicion of an abuse immediately to the Administrator. Note: Failure to report can make employee just as responsible for the abuse in accordance with State Law. The Administrator will involve key leadership personnel as necessary to assist with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility did not provide an ongoing, individualized, and meaningful program to support the residents in their choice of activities, which was designated to meet their interests and support their physical, mental, and psychosocial well-being. This affected 1 of 2 residents (R51) out of a sample of 20 residents reviewed for activity participation out of a total sample of 27 Residents (R). The facility failed to offer a variety of activities that meet the interests and support all residents' physical, mental, and psychosocial well-being. Evidenced by: The facility policy, Activity Programs, with a revised date of 8/06, states, in part; .1. Our activity programs are designed to encourage maximum individual participation and are geared to the individual resident's needs. 2. Activities are scheduled 7 (seven) days a week and residents are given an opportunity to contribute to the planning, preparation, conducting, cleanup, and critique of the programs G. At least two group…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility did not ensure that residents received treatment and care in accordance with professional standards of practice for 2 of 27 total sampled residents (R37 and R27). R37 has diagnosis of congestive heart failure and facility staff did not complete daily weights as ordered, nor did they update the Nurse Practitioner when R37 had a weight gain. R27 has diagnoses of Adult Failure to Thrive and Severe Protein-Calorie Malnutrition and facility staff did not complete weights as ordered. Evidenced by: The facility's policy titled Weight Monitoring Guideline last revised on 7/1/2019, states in part: .Residents will be weighed; documentation will be recorded in PCC (Point Click Care): *Upon admission and re-admission. Hospital weights should be verified and compared to facility admission/ re-admission weight. *Daily for three days *Weekly for four weeks post admission .*Monthly by the 7th of each month .*As specified the physician or mid-level practitioner .The Licensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure a resident (R) with a pressure injuries/ulcers receives necessary treatment and services, consistent with professional standards of practice. The facility did not implement immediate robust care plan interventions for 1 (R73) of 4 residents reviewed for pressure ulcers out of a total sample of 27. R73 admitted to the facility with pressure ulcers. The facility did not implement a robust care plan in place for R73. This is evidenced by: The facility policy, entitled Wound Care, dated October 2010, states, in part: . Purpose: The purpose of this procedure is to provide guidelines for the care of wounds to promote healing. Preparation: . 2. Review the resident's care plan to assess for any special needs of the resident. a. For example, the resident may have PRN (as needed) orders for pain medication to be administered prior to wound care . The facility policy, entitled Care Plans- Comprehensive, dated October 2010, states, in part: . Policy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not ensure that a resident with limited range of motion (ROM) receives appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion for 1 of 1 Resident's (R57) reviewed for limited range of motion of 27 sampled residents. R57 is not receiving his walking program. This is evidenced by: The facility does not have a Restorative Program. The facility has a binder labeled Daily Skilled Schedule - Walking Program Schedule - Section GG The facility's Walking Program, dated 10/3/23, that indicates the following: CNAs (Certified Nursing Assistants) to assist resident to ambulate once during each AM and PM shift daily using 2ww (wheeled walker), gait belt and wheelchair to follow (1 assist). Distance as tolerated. Please see therapy staff with any questions. R57 is listed as participating in the walking program. R57 was admitted to the facility on [DATE]. R57 has the following diagnoses: laceration of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure the resident environment remains as free of accident hazards as is possible for 1 of 1 resident (R39) reviewed for smoking out of a total of 27 sampled residents. R39 requires supervision while smoking. Surveyor observe R39 put out his cigarette on the wheel on his wheelchair, on a leaf he had picked up off the ground, and then placed the used butt back in the empty pack of cigarettes. CNA N (Certified Nursing Assistant) who was supervising the smoking session did not notice how R39 put out his cigarette nor how he disposed of it. As evidenced by The facility's policy, Smoking Guideline, dated 11/28/17, states in part, the following: Residents who want to smoke are evaluated and assessed for smoking safety. Each facility establishes its own smoking policy that addresses how, when, and where to allow smoking. Any resident with restrictions will have direct supervision during smoking unless contraindicated within the facility smoking…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that a resident with an indwelling catheter receives services and assistance. This affected 1 of 4 residents with catheters (R48) out of a sample of 27 Residents (R). R48's catheter was leaking on 9/2/23; the facility did not have the size catheter that R48 needed. A different size catheter was inserted, and no Provider notification was done. This is evidenced by: The Facilities Policy and Procedure entitled Urinary Indwelling Catheter Management Guideline dated 11/28/17, documents in part: .Medically justified indwelling catheters will require physician orders for: Catheter size and type- Current standards indicate catheterization should be accomplished with the narrowest, softest tube that will serve the purpose of draining the bladder. Changing indwelling catheters and drainage bags at routine or fixed intervals is not recommended. Rather, catheters and drainage bags should be changed based on clinical indications such as: infection,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure that a resident who is fed by enteral means receives the appropriate treatment and services. This affects 1 of 1 resident (R51) reviewed for G/T (gastrostomy tube) out of a total sample of 27 residents. The facility did not properly check placement of R51's gastronomy tube (G/T; surgically placed device used to give direct access to the stomach for supplemental feeding, hydration, or medicine). This is evidenced by: The Facilities Policy and Procedure entitled Tube Feeding dated 6/29/21, documents in part: .Refer to [NAME] Clinical Nursing Skills and Techniques (or alternated facility evidence-based standards for practice guide) for: Site Care, Observation, Flushing Feeding, Placement Checking: NOTE Auscultation is no longer recommended for checking placement of the feeding tube. Movement of air would likely be heard whether the tube was in the correct or incorrect location. X-ray confirmation is the most accurate method for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that it provided pharmaceutical services (including procedures that assure the accurate acquiring, receiving, dispensing, and administering of all drugs and biologicals) to meet the needs of each resident, this affected 1 of 27 sampled residents (R48). R48 did not receive her Actos medication on 10/8/23 and 10/9/23. R48 did not receive her Glipizide medication on 8/5/23, 8/6/23, and 9/9/23. R48 did not receive her Oxycodone medication on 10/6/23. This is evidenced by: The Facilities Policy and Procedure entitled Adverse Consequences and Medication Errors dated 4/14, documents in part: .5. A medication error is defined as the preparation or administration of drugs or biological which is not in accordance with physician's orders, manufacturer specifications, or accepted professional standards and principles of the professional(s) providing services. 6. Examples of medications errors include: a. Omission- a drug is ordered but not administered .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0773 — isolated
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure laboratory services were obtained as ordered by the physician for 1 of 20 residents (R37) reviewed for laboratory services out of a total sample of 27 residents (R). R37's laboratory orders were not carried out as ordered. Evidenced by: R37 was admitted to the facility on [DATE] with diagnoses that include: congestive heart failure (impairment of the heart's blood pumping function), major depressive disorder, type 2 diabetes mellitus, and fracture of neck of right femur (leg bone). On 10/19/23, R37 was seen by the NP (Nurse Practitioner). The NP's note states in part: .Upon entering room, foul odor noted. Overall patient reports feeling well but spouse is concerned that she may have a UTI (Urinary Tract Infection). She endorses foul odor, dysuria, frequency, and urgency. Orders for UA (Urinalysis) with C&S (Culture and Sensitivity) if indicated .Plan of care discussed with the nurse who will obtain UA and update provider with results . On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure the resident's medical record includes documentation that indicates, at a minimum, the following: (A) That the resident or resident's representative was provided education regarding the benefits and potential side effects of influenza and/or pneumococcal immunization; and (B) That the resident either received the influenza and/or pneumococcal immunization or did not receive the influenza and/or pneumococcal immunization due to medical contraindications or refusal. This affected 3 of 5 residents (R36, R57, R60) reviewed for immunizations. R36 did not receive influenza vaccine consent or declination for last year, 2022. R57 was not offered next dose of pneumococcal vaccine. R60 was not offered pneumococcal vaccine. This is evidenced by: The Facilities Policy and Procedure entitled Infection Prevention and Control Program dated 7/25/23, documents in part: .7. Influenza and Pneumococcal Immunization: a. Residents will be offered the influenza vaccine…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$67,772 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $55,734 — penalty dated 2024-10-28
  • $12,038 — penalty dated 2024-04-18
  • Medicare payment denial — starting 2024-11-26 for 10 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to SHLOMO HOFFMAN — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.1-1.1 vs chain
Health inspection 1 of 52.1-1.1 vs chain
Staffing 3 of 53.3-0.3 vs chain
Quality measures 2 of 52.9-0.9 vs chain
The other 9 homes this chain runs (chain average 2.1★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
JEIDEL, JACOBIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER60%since 01/01/2023
SHKOP, BENJAMINIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST20%since 01/01/2023
JACOBSON, ERICIndividualW-2 MANAGING EMPLOYEEsince 01/01/2023

CMS files one row per role, so the 4 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.1M
Net patient revenuemost recent cost report
+12.3%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 57%Medicare 19%Other / private 24%

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$397per resident / day
operating cost
$12,064per month
≈ monthly operating cost
$452per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.

Typical monthly cost in Wisconsin
$10,646/mo
Nursing home (semi-private)
$12,319/mo
Nursing home (private)
$6,540/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525330. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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