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Samaritan Nursing and Rehab

531 E Washington St, West Bend, WI 53095 · For profit - Limited Liability company · 131 certified beds · (262) 335-4500 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuse4 immediate-jeopardy citations$210,298 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Apr 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 4 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (65) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $210,298 in federal fines (most recent 2025-10-16)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • nursing-staff turnover (76%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1700 Paradise Dr · (262) 334-3451 · Call to confirm hours
Pharmacy
333 E Washington St Ste 2100 Rm 2107 · (262) 346-1144 · Call to confirm hours
Grocery
W4535 County Road A · (414) 779-0661 · Call to confirm hours
Park
508 Main St · (262) 675-6077 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased25.8%16.1%15.4%worse
Long-stay residents who lose too much weight11.8%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder2.1%2.1%0.9%typical for the state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection6.4%2.7%2.0%worse
Long-stay residents with depressive symptoms1.7%5.7%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.5%3.3%3.3%better
Long-stay residents whose ability to walk worsened33.9%18.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication13.9%16.9%18.9%better
Long-stay residents given the seasonal flu vaccine91.5%95.0%95.3%typical
Long-stay residents with pressure ulcers5.9%5.0%4.7%worse
Long-stay residents with worsening bladder/bowel control27.6%24.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table17.1%15.8%17.1%typical
Short-stay residents who newly got an antipsychotic medication1.3%1.2%1.4%typical
Short-stay residents given the seasonal flu vaccine80.6%82.2%79.4%typical
Short-stay residents rehospitalized after admission19.9%23.1%22.6%better
Short-stay residents with an outpatient ER visit18.2%15.5%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.471.661.67better
Long-stay outpatient ER visits per 1,000 resident days3.192.291.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

71.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 113 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

71.3%U.S. median 51.5%
Got home and stayed home
9.6%U.S. median 10.7%
Went back to hospital
65.4%U.S. median 56.6%
Met the expected recovery
0.34U.S. median 0.31
Therapy hours / resident / day
0.20hours / resident / day
Physical therapy
0.13hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 65.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 81 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.34 therapist hours per resident per day in 2026Q1 — more than 56% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 15% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF71.3%CMS range 62.4–79.151.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.6%CMS range 6.7–13.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge65.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge54.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge55.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting98.5%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge96.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.9%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.3%CMS range 4.2–11.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.911.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.28
RN hours/ resident / day
0.62
LPN hours/ resident / day
3.05
Aide hours/ resident / day
4.95
Total nurse hours/ resident / day
1.07
RN hoursweekends
75.7%
Total nursing turnover
76.5%
RN turnover

How full it usually is: this home is certified for 131 beds and averages 77.6 residents a day — about 59% occupied, or roughly 53 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.95 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.28 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.05 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.22 hrs/resident/day on weekends vs 5.24 on weekdays — 19% thinner on weekends. RN hours go from 1.36 to 1.07 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 76% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

14
deficiencies at the latest standard inspection (2026-05-18)
11
at the previous standard inspection (2025-01-29)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

65 citations, most serious first. The 14 most serious are shown; the remaining 51 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2026-04-20 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure the resident environment was free of abuse for 2 residents (R) (R1 and R10) of 10 sampled residents.On 2/15/26, Certified Nursing Assistant (CNA)-J observed R1 crying and R6's hand in R1's shirt touching R1's breast. The facility did not implement preventative safety measures to ensure the safety of R1. In addition, the facility did not complete thorough behavior monitoring and behavior tracking for R6. On 2/11/26, CNA-N observed R10 in R9's room touching R9's private area inside R9's upper thigh. The facility did not complete thorough behavior monitoring and behavior tracking for R10 and did not develop a care plan to address the fact that R10 appeared to target and fixate on R9.The facility's failure to prevent cognitively impaired residents from being sexually abused by residents with a history of inappropriate sexual behavior led to a finding of immediate jeopardy that began on 2/11/26. Nursing Home Administrator (NHA)-A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2025-11-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff, resident, and resident representative interview, and record review, the facility did not provide the necessary care and services to promote healing and/or prevent wounds from worsening for 3 residents (R) (R1, R2, and R4) of 3 sampled residents reviewed for non-pressure related wounds.R1 had a left total knee arthroplasty (a surgical procedure that replaces the damaged surfaces of the knee joint with artificial parts made of metal and plastic) in 2016. On 10/31/24, R1 reported pain, redness, and swelling in the left knee and lower leg. On 10/31/24, Wound Care Physician (WCP)-F recommended a magnetic resonance image (MRI) scan and an orthopedic consult. An MRI was ordered on 11/7/24 and scheduled for 12/5/24. The MRI was canceled due to insurance concerns. The MRI was rescheduled for 12/28/24 and canceled again due to insurance concerns. The facility did not provide further assistance to obtain an MRI or schedule an orthopedic consult. R1 received multiple courses of oral antibiotics…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2025-10-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, resident representative interview, and record review, the facility did not ensure adequate assistance and supervision to prevent falls was provided for 1 Resident (R) (R4) of 7 sampled residents.R4 had left-sided hemiparesis (paralysis on one side of the body) because of a cerebrovascular accident (CVA) and required assistance for bed mobility. On 8/26/25 at approximately 8:00 AM, R4 rolled out of bed while Registered Nurse (RN)-C was providing care and sustained an orbital floor blowout fracture with herniated extraconal fat (a trauma-induced break in the thin bone separating the eye socket from the sinuses, allowing fat from around the eye to bulge into the sinus cavity). The facility's fall investigation indicated the fall occurred because R4 was not positioned appropriately in bed and rolled out of bed when RN-C turned away to get a brief. R4 was transferred to the hospital on 8/26/25 and returned to the facility the same day. R4 had an episode of vomiting that was reported by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-10-16 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure the resident environment remained free of abuse for 1 resident (R) (R1) of 6 sampled residents. During the night (NOC) shift on 9/24/24-9/25/24, Licensed Practical Nurse (LPN)-D observed R2 touch R6's leg and try to kiss R6. LPN-D immediately separated R2 and R6 and documented the incident in R2's medical record. Following the incident, no interventions were put in place to ensure the safety of R6 or other residents. On 9/25/24 at approximately 11:00 AM, Registered Nurse (RN)-C observed R1 and R2 in the lounge. R2 had one arm around R1's shoulders and the other hand inside R1's brief. R2 moved R2's hand back and forth while R1 attempted to push R2's hand away. RN-C separated the residents, placed R2 on 1:1 supervision, and notified supervisory staff. The facility's failure to implement interventions to supervise a resident with previous sexually inappropriate behavior and keep residents safe from further abuse created a finding of immediate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-05-18 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure food was stored and prepared in a safe and sanitary manner. This practice had the potential to affect 70 of 71 residents residing in the facility.The facility did not ensure monitoring and documenting of cooling temperatures.The facility did not properly monitor dishwashing temperatures or conduct dishwashing in a manner that ensured dishes were washed and properly sanitized.The facility did not wash and sanitize dishes in the three-compartment sink per manufacturer's guidelines or the facility's policy.The facility did not consistently label food stored for resident consumption with received or open dates.The facility did not obtain food temperatures in a manner to prevent cross-contamination.Findings include:Food Cooling: The 2022 Federal Food and Drug Administration (FDA) Food Code documents at 3 501.14 Cooling: (A) Cooked time/temperature control for safety food shall be cooled: (1) Within 2 hours from 57 Celcuis (C) (135 Farenheit (F)) to 21 C (70 F); and (2) Within a total of 6 hours from 57…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-05-18 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not establish and maintain an infection control program designed to help prevent the development and transmission of communicable disease and infection. This practice had the potential to affect all 71 residents (R) residing in the facility. The facility's infection surveillance line lists did not contain all pertinent information for identification, tracking, reporting, investigating, and mitigating infections.R59 was diagnosed with urinary tract infections (UTIs) in April and May 2026. R59 was not included in the facility's surveillance data for April.The facility did not ensure contact precautions were implemented and personal protective equipment (PPE) was provided for R4 who had a diagnosis of methicillin-resistant Staphylococcus aureus (MRSA) (a type of bacteria resistant to many antibiotics) with an open wound.R40 had an indwelling catheter and was not on enhanced barrier precautions (EBP). Findings include: The facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-05-18 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure drugs and biologicals were stored in accordance with the facility's policy. Two medication carts contained expired medication and syringes. One medication storage room contained expired medication and syringes. This practice had the potential to affect more than 4 of the 71 residents residing in the facility.The medication cart on 4 North contained 1 opened box of expired Mucinex DM, 1 opened bulk bottle of expired calcium with vitamin D, 9 expired Bisacodyl suppositories, and 8 expired syringes.The medication cart on 3A contained 1 opened bulk bottle of expired calcium with vitamin D and 12 expired syringes.The fourth floor medication storage room contained 1 expired bottle of Advil and 2 expired boxes of syringes.Findings include:The facility's Medication Storage policy, revised 12/2025, indicates: It is the policy of this facility to ensure all medications housed on our premises will be stored in the pharmacy and/or medication rooms according to the manufacturer's recommendations and sufficient…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-18 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not implement written policies and procedures that prohibit and prevent abuse for 1 staff (Registered Nurse (RN)-I) of 8 staff reviewed for caregiver background checks. The facility did not ensure a Certificate of Release or Discharge from Active Duty (DD214) was received from RN-I prior to RN-I's employment on 8/5/24.Findings include:The facility's undated Abuse, Neglect and Exploitation policy indicates: Potential employees will be screened for a history of abuse, neglect, exploitation, or misappropriation of resident property. Background, reference, and credentials check shall be conducted on potential employees, contracted temporary staff, students affiliated with academic institutions, volunteers, and consultants.The Wisconsin Department of Health Services (DHS) Wisconsin Background Check and Misconduct Investigation Program Manual, dated 10/2025, indicates new employees or contractors can temporarily work for up to 60 days pending official Department of Justice (DOJ) results, provided they meet strict conditions:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-18 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff, resident, and resident representative interview and record review, the facility did not ensure the comprehensive plan of care was reviewed and revised for 1 resident (R) (R59) of 22 sampled residents.R59's care plan was not revised to reflect the level of assistance R59 required to complete activities of daily living (ADLs). In addition, the care plan did not contain updated interventions to assist R59 with completing ADLs.Findings include:The facility's Comprehensive Care Plans policy, revised 12/2025, indicates: It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs .The care planning process will include an assessment of the resident's strengths and needs, and will incorporate the resident's personal and cultural preferences .The comprehensive care plan will be developed within 7 days after the completion of the comprehensive Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure the resident environment remained as free of accident hazards as possible for 3 residents (R) (R10, R51, and R42) of 4 sampled residents.R10 was known to smoke. A smoking assessment, dated 11/25/25, indicated R10 required assistance with smoking. The facility did not reassess R10 for smoking. R51 was known to smoke. A smoking assessment, dated 9/10/25, indicated R51 did not smoke. The facility did not reassess R51 for smoking. R42 was known to smoke. The facility did not complete a smoking assessment for R42. Findings include: The facility's Resident Smoking policy, dated 12/2025, indicates: It is the policy of this facility to provide a safe and healthy environment for residents, visitors, and employees, including safety as related to smoking. Safety protections apply to smoking and non-smoking residents .5. All residents will be asked about tobacco use during the admission process, and during each Quarterly or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not provide appropriate cather care and services for 1 resident (R) (R40) of 2 sampled residents. R40 had an indwelling catheter and was prone to urinary tract infections (UTIs). R40's catheter bag was in contact with the floor on multiple occasions.Findings include:The Centers for Disease Control and Prevention and Healthcare Infection Control Practices Advisory Committee - Guidelines for Prevention of Catheter-Associated Urinary Tract Infections (2009) indicates: .III. Proper Techniques for Urinary Catheter Maintenance .B. Maintain unobstructed urine flow .2. Keep the collecting bag below the level of the bladder at all times. Do not rest the bag on the floor.Between 5/11/26 and 5/13/26, Surveyor reviewed R40's medical record. R40 was admitted to the facility on [DATE] and had diagnoses including obstructive and reflux uropathy and infection, and inflammatory reaction due to indwelling urethral catheter. R40's Minimum Data Set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-18 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure adequate nursing oversight for the administration of as needed (PRN) narcotic medication for 1 resident (R) (R5) of 1 sampled resident.Medication Technician (MT)-M administered PRN hydromorphone HCL (a narcotic pain medication) to R5 and completed pre-and post-pain assessments without a licensed nurse.Findings include:The facility's Medication Technician job description, signed by MT-M on 5/8/23, indicates: The Medication Technician (MT) plays an essential role in supporting safe, accurate, and timely medication administration for residents under the supervision of licensed nursing staff and in accordance with state regulations, facility policies, and scope of practice.From 5/12/26 to 5/14/26, Surveyor reviewed R5's medical record. R5 had a diagnosis of heart failure. R5's Minimum Data Set (MDS) assessment, dated 4/16/26, stated R5 had a Brief Interview for Mental Status (BIMS) score of 13 out of 15, indicating intact cognition.R5's medical record contained an order, dated 5/5/26, for hydromorphone…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-18 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure the accurate and safe administration of medication for 2 residents (R) (R3 and R35) of 16 sampled residents. R3 had medication in R3's room. R3 did not have an order to self-administer medication or a self-administration of medication assessment that indicated R3 could safely and accurately self-administer medication. In addition, R3 did not have a care plan for self-administration of medication or to store medication at the bedside. R35 had medication in R35's room. R35 did not have an order to self-administer medication or a self-administration of medication assessment that indicated R35 could safely and accurately self-administer medication. In addition, R35 did not have a care plan for self-administration of medication or to store medication at the bedside. Findings include: The facility's undated Resident Self-Administration of Medication policy indicates: .A resident may only self-administer medication after…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-18 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure it served food at a safe and palatable temperature for 2 residents (R) (R72 and R37) of 2 sampled residents.On 5/12/26, R72 and R37 were served hot food that was below the recommended temperature of 135 degrees Fahrenheit (F) and cold food that was above the recommended temperature of 41 degrees F.Findings include: The facility's Record of Food Temperatures policy indicates: Potentially Hazardous Food (PHF) or Time/Temperature Control for Safety (TCS) Food means food that requires time/temperature control for safety to limit the growth of pathogens such as bacterial or viral organisms capable of causing disease .Food temperatures will be checked on all items prepared in the dietary department. 2. Hot foods will be held at 135 degrees Fahrenheit (F) or greater .4. Potentially hazardous cold food temperatures will be kept at or below 41 degrees F .8. If the food temperature falls into an unsafe range, immediately…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 51 citations
  • Potential for harm · D2026-05-18 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not implement their antibiotic stewardship program to ensure the accurate use of antibiotics for 2 residents (R) (R59 and R6) of 8 sampled residents.R59's medical record indicated R59 had urinary tract infections (UTIs) in April and May 2026 and was treated with antibiotic therapy. R59's UTIs were not included on the facility's infection surveillance line list, including criteria for antibiotic therapy. R6's medical record indicated R6 was started on antibiotic therapy for a UTI in May 2026 without completed criteria that indicated R6 had a UTI.Findings include: The facility's Infection Prevention and Control Program, revised 3/26, indicates: This facility maintains an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable disease and infection .The designated Infection Preventionist is responsible for oversight of the program and serves as a consultant to our staff on infectious diseases, resident room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-18 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure influenza and pneumococcal vaccines were administered for 1 resident (R) (R10) of 5 sampled residents.R10 signed consent for influenza and pneumococcal vaccines on 2/24/26. R10 did not receive the vaccines.Findings include:The facility's Influenza Vaccination policy, revised 1/19/26, indicates: Influenza vaccinations will be routinely offered annually from October 1st through March 31st unless such immunization is medically contraindicated, the individual has already been immunized during this time period, or refused to receive the vaccine .Individuals receiving the influenza vaccine, or their legal representative, will be required to sign a consent form prior to administration of the vaccine. The completed, signed, and dated record will be filed in the individual's medical record or the staff's medical file.The facility's Pneumococcal Vaccine policy, revised 1/2026, indicates: Each resident will be offered a pneumococcal immunization .A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-18 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not screen, educate, or offer the COVID-19 vaccination to 3 residents (R) (R10, R59, and R7) of 5 sampled residents.R10's COVID-19 vaccination form signed on 6/13/25 was incomplete. The form did not indicate whether R10 consented to or declined the vaccination. R10's medical record did not indicate whether or not a COVID-19 vaccine was provided.R59's medical record did not indicate R59 was offered or declined a COVID-19 vaccination since admission on [DATE].R7's medical record did not indicate R7 was offered or declined a COVID-19 vaccination since admission on [DATE].Findings include:The facility's Infection Prevention and Control Program, revised 3/2026, indicates: Residents and staff will be offered the COVID-19 vaccine when vaccine supplies are available to the facility. The resident's medical record includes documentation that indicates, at a minimum, the following: i. The resident or resident representative was provided education regarding the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-20 · tag F0850 — failed to provide social-work services — widespread
    Hire a qualified full-time social worker in a facility with more than 120 beds.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on staff interview and record review, the facility did not have a qualified Social Worker. This practice has the potential to affect all 75 residents residing in the facility. Social Services Designee (SSD)-G did not meet the necessaray requirements for a qualified Social Worker in a facility licensed for 131 beds. Findings include: On 4/1/26 at 1:25 PM, Surveyor interviewed SSD-G who started working at the facility in June of 2025 and confirmed SSD-G was the facility's Social Services Designee. SSD-G verified SSD-G was not certified or licensed as a Social Worker and did not have a degree in a related field. SSD-G stated SSD-G had previous experience working in another facility where a Social Worker worked with SSD-G. On 4/1/26 at 1:14 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A who confirmed the facility has 131 licensed beds. NHA-A confirmed SSD-G is not a licensed or certified Social Worker. NHA-A was aware a facility with more than 120 beds requires a full-time qualified Social Worker.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-20 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure allegations of abuse were reported to the State Agency (SA) for 6 residents (R) (R6, R1, R10, R9, R7, and R8) of 9 sampled residents. On 2/15/26, Certified Nursing Assistant (CNA)-J observed R6 touching R1's breast. The facility did not report the allegation of abuse to the SA. On 2/11/26, CNA-N observed R10 touching R9's pubic area and thigh. The facility did not report the allegation of abuse to the SA. On 9/14/25, staff observed R1 and R7 in a verbal dispute. R1 stated R1 hit R7 and showed staff R1's reddened left palm. The facility did not report the allegation of abuse to the SA.On 12/23/25, staff observed R8 punch R1 in the arm after R1 grabbed R8's walker. The facility did not report the allegation of abuse to the SA. On 3/6/26, R1 struck and threw a glass of orange juice at R9. The facility did not report the allegation of abuse to the SA. Findings include:The facility's Abuse, Neglect and Exploitation policy, revised 1/5/24,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-04-20 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and and record review, the facility did not ensure allegations of abuse were thoroughly and accurately investigated for 6 residents (R) (R6, R1, R9, R10, R7, and R8) of 9 sampled residents. On 2/15/26, Certified Nursing Assistant (CNA)-J observed R6 touching R1's breast. The facility did not ensure the allegation of abuse was thoroughly and accurately investigated. In addition, the facility did not ensure ongoing behavior monitoring was thoroughly completed. On 2/11/26, CNA-N observed R10 touching R9's pubic area and thigh. The facility did not ensure the allegation of abuse was thoroughly and accurately investigated. In addition, the facility did not ensure ongoing behavior monitoring was thoroughly completed. On 9/14/25, staff observed R1 and R7 in a verbal dispute. R1 told staff R1 hit R7 and showed staff R1's reddened palm. The facility did not ensure the allegation of abuse was thoroughly investigated or ensure safety interventions to prevent recurrence were appropriate. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-20 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not implement policies and procedures for 1 of 8 sampled staff to prevent abuse, neglect, misappropriation, and exploitation of residents. The facility did not ensure a thorough background check was completed for Licensed Practical Nurse (LPN)-H. Findings include: The facility's Abuse, Neglect, and Exploitation policy, dated 1/5/24, indicates: .The components of the facility's abuse prohibition plan are discussed herein: 1. Screening: A. Potential employees will be screened for a history of abuse, neglect, exploitation, or misappropriation of resident property. 1. Background, reference, and credentials checks shall be conducted on potential employees, contracted temporary staff, students affiliated with academic institutions, volunteers, and consultants. Background checks, including re-checks, will be completed consistent with applicable state laws and regulation. Responsibility of performance of compliance checks on contracted temporary staff will be established via contractual agreement .3. The facility will maintain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-20 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and resident interview and record review, the facility did not ensure bathing/showering assistance was provided for 2 residents (R) (R5 and R2) of 5 sampled residents. R5 and R2 did not receive weekly baths/showers as scheduled.Findings includeThe facility's Activities of Daily Living (ADLs) policy, dated 5/7/20, indicates: In accordance with the comprehensive assessment, together with respect for individual resident needs and choices, our facility provides care and services for the following activities: Hygiene: Bathing .1. On 3/30/26, Surveyor reviewed R5's medical record. R5 was admitted to the facility on [DATE] and had diagnoses including fracture of right lower leg, morbid obesity, and type 2 diabetes. R5's Minimum Data Set (MDS) assessment, dated 3/20/26, had a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R5 had intact cognition. On 3/30/26 at 11:00 AM, Surveyor interviewed R5 who indicated the facility does not always complete showers on R5's scheduled day…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-20 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure physician orders were followed and treatment was not provided without an order for 1 resident (R) (R4) of 3 sampled residents.R4 had an order for bilateral Tubigrips (elasticized tubular bandages designed to provide firm, sustatined support for general edema). The order was not consistently followed. In addition, R4 had a Kerlix (woven gauze) wrap dressing around R4's lower left leg. R4 did not have an order for the dressing.Findings include:The facility's policy Wound Care Prevention and Program Management policy, dated 11/13/24, indicates: .1. Interventions will be implemented to mitigate the risk for skin breakdown, based on individual risk factors .On 3/30/26,, Surveyor reviewed R4's medical record. R4 was admitted to the facility on [DATE] and had diagnoses including type 2 diabetes with diabetic chronic kidney disease, congestive heart failure (CHF), venous infusion, polyneuropathy, morbid obesity, peripheral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure adequate supervision and assistance to prevent accidents was provided for 1 resident (R) (R6) of 2 sampled residents. R6 had a history of inappropriately touching residents and staff. The facility did not implement an appropriate intervention to prevent recurrence. On 4/13/26, staff placed R6 within reach of R13. R6 touched and grabbed R13. Findings include: The facility's Abuse, Neglect and Exploitation policy, dated 4/2026, indicates: .The facility will develop and implement written policies and procedure that: a. Prohibit and prevent abuse, neglect, and exploitation of residents .3. The facility will provide ongoing oversight and supervision of staff in order to assure its policies are implemented as written .Employee Training: .5. Understanding behavioral symptoms of residents that may increase the risk of abuse and neglect .Prevention of Abuse, Neglect and Exploitation: .A. Establishing a safe environment that supports, to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-20 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure it was free of a medication error rate of 5% or greater. During medication administration observations, 2 errors occurred during 29 opportunities which resulted in a 6.8% medication error rate that affected 2 residents (R) (R11 and R12) of 4 residents observed during medication pass. R11 and R12 did not receive medications as ordered because the medications were not reordered or available. Findings include: The facility's Administering Medications policy, revised 5/2025, indicates: Medications shall be administered in a safe and timely manner and as prescribed .3. Medications must be administered in accordance with the orders, including any required time frame. 4. Medications must be administered within one hour of their prescribed time, unless otherwise specified (for example, before and after meal orders) . 1. On 3/30/26, Surveyor reviewed R11's medical record. R11 was admitted to the facility on [DATE] and had a diagnosis of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-20 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure it was free from a significant medication error for 1 resident (R) (R3) of 6 sampled residents.R3 was admitted to the facility on [DATE] and had an order for vancomycin HCl intravenous (IV) 1250 milligrams (mg) twice daily for a right knee infection. R3 did not receive the antibiotic as ordered on 2/13/26, 2/20/26, 2/23/26, and 3/9/26. Findings include:The facility's Administering Medications policy, revised 5/2025, indicates: Medications must be administered in accordance with the orders, including any required time frame .if a drug is withheld, refused, or given at a time other than the scheduled time, the individual administering the medication shall document the reason for it.On 3/30/26, Surveyor reviewed R3's medical record. R3 was admitted to the facility on [DATE] post knee replacement with an infected joint and had diagnoses including hemiplegia, history of stroke, epilepsy, and chronic pain. R3's Minimum Data Set (MDS) assessment,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-20 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure a prescribed diet was provided for 1 resident (R) (R4) of 2 sampled residents. R4 had an order for a consistent carbohydrate (CCHO) diet. R4 was not provided with the designated CCHO diet dessert.Findings include: On 3/30/26, Surveyor requested the facility's policy related to residents receiving prescribed diets. The facility provided an Order Entry by Dieticians policy, dated 3/12/18, that detailed the process for entering a diet order and ensuring the order is correct in the resident's electronic health record (EHR).On 3/30/26, Surveyor reviewed R4's medical record. R4 was admitted to the facility on [DATE] and had a diagnosis of type 2 diabetes with diabetic chronic kidney disease. A care plan, initiated 12/12/25, indicated R4 had type 2 diabetes mellitus. A care plan, initiated 11/30/25, indicated R4 had a nutritional problem or potential nutritional problem related to diet restrictions .obesity, diabetes mellitus,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-20 · tag F0947 — failed to train nurse aides adequately — isolated
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure in-service training of at least 12 hours for 2 of 5 sampled Certified Nursing Assistants (CNAs). CNA-Z was hired on 6/14/21. CNA-Z did not receive at least 12 hours of in-service training during CNA-Z's most recent anniversary hire year.CNA-AA was hired on 10/23/23. CNA-AA did not receive at least 12 hours of in-service training during CNA-AA's most recent anniversary hire year.Findings include:1. On 4/13/26, Surveyor reviewed the required education training hours for CNA-Z who was hired by the facility on 6/14/21. Surveyor noted CNA-Z had not completed the required 12 educational training hours during CNA-Z's most recent anniversary hire year.(See interview under example 2)2. On 4/13/26, Surveyor reviewed the required education training hours for CNA-AA who was hired by the facility on 10/23/23. Surveyor noted CNA-AA had not completed the required 12 educational training hours during CNA-AA's most recent anniversary hire year.On 4/13/26 at 3:45 PM, Surveyor interviewed Nursing Home Administrator (NHA)-A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-11 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and policy review, the facility failed to ensure 2 residents (R) (R10 and R14) of 15 sampled and supplemental sampled residents received meals at a palatable temperature. R10 and R14 reported receiving cold food. A test tray on 3/10/26 revealed food items were served below the required temperatures for food service and palatability. Findings include:The facility's Safe Food Handling policy, dated 9/1/21, indicates: All foods are prepared in accordance with the Food and Drug Administration (FDA) Food Code .3. The Dining Services Director/Cook(s) will be responsible for food preparation techniques which minimize the amount of time food items are exposed to temperatures greater than 41 degrees and/or less than 135 degrees.1. Review of R10's admission Record revealed R10 was admitted to the facility on [DATE]. R10's admission Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 3/6/26, revealed R10 had a Brief Interview for Mental Status…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-11 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure care and treatment was provided to prevent the development of pressure injuries and/or promote healing for 2 residents (R) (R2 and R1) of 3 sampled residents. R2 had a stage 3 pressure injury on the right lateral chest. The facility did not ensure R2's wound care order was consistently followed. R1 had a deep tissue injury (DTI) on the left hip. The facility did not ensure R1's wound care order was consistently followed.Findings include:The facility's Wound Treatment Staff Education, initiated 11/5/25, indicates treatments should be recorded in the Medication Administration Record (MAR) and/or Treatment Administration Record (TAR) at the time completed. The MAR/TAR should not contain any late or missed entries unless properly documented per policy.1. On 12/16/25, Surveyor reviewed R2's medical record. R2 was admitted to the facility on [DATE] and had diagnoses including osteomyelitis of vertebra lumbar region, wedge compression fracture of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure adequate assistive devices were in place to prevent falls for 1 resident (R) (R5) of 3 sampled residents.R5 had falls on 7/2/25, 7/7/25, 7/23/25, and 10/20/25. R5's care plan was not updated with appropriate interventions. Findings include:The facility's Falls and Fall Risk, Managing policy indicates: Based on previous evaluations and current data, the staff will identify interventions related to the resident's specific risks and causes to try to prevent the resident from falling and try to minimize complications from falling. Prioritizing Approaches to Managing Falls and Fall Risk: .4. If falling recurs despite initial interventions, staff will implement additional or different interventions or indicate why the current approach remains relevant.On 11/4/25, Surveyor reviewed R5's medical record. R5 was admitted to the facility on [DATE] and had diagnoses including acute respiratory failure with hypoxia, insomnia,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-11 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure 1 resident (R) (R2) of 3 sampled residents was free of a significant medication error. R2 was prescribed an intravenous (IV) antibiotic for 28 days for a diagnosis of cellulitis of lower extremity with sepsis. The facility did not ensure R2's antibiotic and corresponding flushes were administered as ordered on multiple occasions.Findings include:The facility's Administering Medications policy, revised May 2025, indicates: Medications shall be administered .as prescribed .3. Medications must be administered in accordance with the orders, including any required time frame .20. As required or indicated for a medication, the individual administering the medication will record in the resident's medical record: a. The date and time the medication was administered; .g. The signature and title of the person administering the drug. On 12/16/25, Surveyor reviewed R2's medical record. R2 was admitted to the facility on [DATE] and had diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-10-16 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility failed to develop and/or implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act for 2 Residents (R) (R1 and R17) of 4 sampled residents.A grievance filed on 9/2/25 by R1's Power of Attorney for Healthcare (POAHC) indicated R1's iPad was missing. The allegation of misappropriation was not reported to law enforcement or the State Agency (SA).A grievance filed on 9/24/25 by R17's POAHC indicated R17's watch was missing. The allegation of misappropriation was not reported to law enforcement or the SA. Findings includeThe facility's Abuse, Neglect and Exploitation policy and procedure, dated 1/5/24, indicates: .A. The facility will have written procedures to assist staff in identifying the different type of abuse - [NAME]/verbal, sexual abuse, physical abuse and the deprivation by an individual of goods and services. B. Possible indicators of abuse include but are not limited…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-10-16 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure allegations of misappropriation were thoroughly investigated for 2 Residents (R) (R1 and R17) of 4 sampled residents.R1 and R1's Power of Attorney for Healthcare (POAHC) notified the facility that R1's iPad was missing. The facility did not thoroughly investigate the allegation of misappropriation.R17's POAHC notified the facility that R17's watch was missing. The facility did not thoroughly investigate the allegation of misappropriation. Findings include:The facility's Abuse, Neglect and Exploitation policy and procedure, dated 1/5/24, indicates: V. Investigation of Alleged Abuse, Neglect and Exploitation: A. An immediate investigation is warranted when an allegation or suspicion of abuse, neglect, or exploitation, or reports of abuse, neglect, or exploitation occur. B. Written procedures for investigations include: 1. Identifying staff responsible for the investigation; 2. Exercising caution in handling evidence that could be used in a criminal investigation; 3. Investigating different types of alleged…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-10-16 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff, resident, and resident representative interview, and record review, the facility did not ensure 3 Residents (R) (R2, R8, and R11) of 17 sampled residents received care and treatment in accordance with physician orders. R2's edema assessments and weights were not completed as ordered to monitor for fluid retention. In addition, R2's thrombo-embolic deterrent (TED) hose and tubular support bandages (Tubigrips) were not applied as ordered. R8 and R11's Tubigrip stockings were not removed at night as ordered. Findings include:The facility's Care Plans - Comprehensive policy, dated 2010, indicates: .3. Each resident's comprehensive care plan is designed to: a. Incorporate identified problem areas; b. Incorporate risk factors associated with identified problems; .4. Areas of concern that are triggered during the resident assessment are evaluated using specific assessment tools (including Care Area Assessments) before interventions are added to the care plan. 5. Care plan interventions are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-10-16 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not provide the necessary respiratory care and services for 1 Resident (R) (R1) of 4 sampled residents.R1 received supplemental oxygen. R1 did not have an order for oxygen or a care plan for oxygen therapy. Findings include:On 10/8/25, Surveyor requested the facility's oxygen policy and procedure from Director of Nursing (DON)-B who provided an undated Oxygen Guideline Policy Interpretation and Implementation and Fire Prevention form that addressed oxygen safety and fire prevention. DON-B indicated the facility did not have another oxygen policy. From 10/7/25 to 10/8/25, Surveyor reviewed R1's medical record. R1 was admitted to the facility on [DATE] and had diagnoses including malignant neoplasm of the bladder, secondary neoplasm of the bone, toxic encephalopathy, and osteoporosis with current pathological fractures. R1's most recent Minimum Data Set (MDS) assessment, dated 9/25/25, had a Brief Interview for Mental Status…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-10-16 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not provide pharmaceutical services to ensure the accurate administration of medication for 1 Resident (R) (R2) of 4 sampled residents.D-Mannose (a simple sugar related to glucose considered effective for treating carbohydrate-deficient glycoprotein syndrome and can help with digestive issues, low blood sugar and blood clotting disorders), nateglinide (an oral medication used to manage type 2 diabetes), and pregabalin (an anticonvulsant medication) were not administered to R2 in accordance with physician orders. Findings include:The facility's Administering Medications policy, dated 5/2025, indicates: Medications shall be administered in a safe and timely manner and as prescribed .3. Medications must be administered in accordance with the orders, including any required time frames. 4. Medications must be administered within one hour of their prescribed time, unless otherwise specified .From 10/7/25 to 10/8/25, Surveyor reviewed R2's medical record. R2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-26 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not provide pharmaceutical services to ensure the accurate administration of medication for 8 residents (R) (R2, R4, R10, R9, R5, R6, R7, and R8) of 10 sampled residents.On 8/12/25, R2 was administered sevelamer. R2 did not have an order for the medication. On 7/31/25 and 8/1/25, multiple medications for R2 were administered late or not in accordance with physician orders.On 8/4/25, 8/20/25, 8/21/25, and 8/22/25, multiple medications for R4 were not administered in accordance with physician orders. In addition, R4's AM medications were not administered timely on 8/25/25.On 8/25/25, R10's ropinirole was not administered in accordance with the physician order.On 8/25/25, R9's Protonix and potassium chloride were not administered in accordance with physician orders.On 8/25/25, R5, R6, R7, and R8's AM medications were not administered timely.Findings include:The facility's Administering Medications policy, dated 5/2025,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-26 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure drugs and biologicals were stored in accordance with the facility's policy. This practice had the potential to affect more than 4 of the 67 residents residing in the facility.On 8/26/25. the 400 North medication cart was left unlocked and unattended.Findings include:The facility's Storage of Medications policy, dated 4/2007, indicates: .7. Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes) containing drugs and biologicals shall be locked when not in use and trays or carts used to transport such items shall not be left unattended if open or otherwise potentially available to others .On 8/26/25 at 9:23 AM, Surveyor observed agency Registered Nurse (RN)-J leave a medication cart unlocked and unattended with an open computer screen on top of the cart that displayed resident information. The medication cart drawers faced the hallway. Surveyor observed one resident self-propel in a wheelchair in the hallway.On 8/26/25 at 9:23 AM, Surveyor interviewed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-26 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff and resident interview, and record review, the facility did not ensure food was served at a palatable, safe, and appetizing temperature for 4 residents (R) (R1, R3, R2 and R4) of 6 sampled residents. This practice had the potential to affect more than 4 of the 67 residents residing in the facility.R1 and Anonymous Person (AP)-E (on behalf of R3) indicated hot and cold foods were not always served at palatable temperatures. R2 and R4 indicated the food was not palatable. During the lunch meal on 8/25/25, the facility served food that appeared to be burned. During the lunch meal on 8/26/25, food was not held at a palatable temperature.Findings include:The 2022 Federal Food and Drug Administration (FDA) Food Code documents at 3-501.16 Time/Temperature Control for Safety Food, Hot and Cold Holding: (A) Except during preparation, cooking, or cooling, or when time is used as the public health control as specified under S3-501.19, and except as specified under (B) and (C) of this section, time/temperature control for safety food shall be maintained: (1) At 57…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not provide the necessary care and services to prevent pressure injuries from developing and/or promote healing for 4 residents (R) (R2, R7, R14, and R15) of 4 sampled residents. R2 had a pressure injury on the sacrum and deep tissue damage to the right heel. R2's June 2025 Treatment Administration Record (TAR) contained orders for staff to monitor R2's bilateral feet wounds, offer changes of position during the day, apply zinc cream to the sacrum, encourage R2 to wear soft boots at all times, ensure sheep skin is in place at the foot of R2's bed, and good change of position with toileting schedules. The orders were not consistently completed.R7 had a pressure injury on the sacrum. R7's June 2025 Medication Administration Record (MAR) and TAR) contained orders for staff to reposition R7 every 2 hours, encourage change of position every 1-2 hours, and apply silver sulfadiazine (wound cream) to R7's coccyx. The orders were not consistently completed. R14…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-29 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to prevent the transmission of communicable disease and infection for 2 residents (R) (R5 and R7) of 11 residents observed during the provision of care. Staff did not ensure enhanced barrier precautions (EBP) were followed during transfers and cares for R5.Staff did not ensure EBP was followed during catheter care for R7. In addition, staff did not ensure a catheter collection bag was stored properly and a collection bag exchange was completed appropriately. Staff did not ensure medical equipment was sanitized after use and before being placed in storage.Findings includeThe facility's Enhanced Barrier Precautions (EBP) policy, dated 4/1/24, indicates: .3. Implementation of EBP: .b. Personal protective equipment (PPE) for EBP is only necessary when performing high-contact care activities .4. High-contact resident care activities include: a. dressing, .c. transferring, d. providing hygiene, e. changing linens, f. changing briefs or assisting with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-23 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure effective pain management was provided for 1 resident (R) (R2) of 1 sampled resident. R2 was not assessed or provided pain medication during the night (NOC) shift of 3/11/25 into 3/12/25. Findings include: The facility's Pain Management Guidelines policy, dated 2/24/25, indicates: .Based on the comprehensive assessment of a resident, the facility must ensure residents receive treatment and care in accordance with professional standards of practice, the comprehensive care plan, and the resident's choices related to pain management .Strategies for the prevention and management of pain may include but are not limited to: Assessing the potential for pain, recognizing the onset, presence, and duration of pain, and assessing the characteristics of the pain .Expressions of pain may be verbal or nonverbal and are subjective . On 4/23/25, Surveyor reviewed R2's medical record. R2 was admitted to the facility on [DATE] and had diagnoses including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-23 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not provide pharmaceutical services to ensure the accurate administration of medication for 3 residents (R) (R9, R1 and R3) of 9 sampled residents. R9 had an order for Tresiba (long-acting insulin) and self-administered the medication. R9 did not have a physician order to self-administer Tresiba or a self-administration of medication assessment that indicated R9 could self-administer Tresiba. In addition, 444 units of R9's Tresiba were unaccounted for and allegedly borrowed from other residents' supplies for administration. R1's medical record indicated R1 did not receive multiple doses of medication, including controlled substances and pain medication. In addition, R1 did not receive Rosuvastatin on 4/23/25 and had to request the medication from Registered Nurse (RN)-G. R3's medical record indicated R3 did not receive an injection as ordered. Findings include: The facility's Administering Medications policy, revised 12/2024,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-23 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff and resident interview, and record review, the facility did not ensure food preferences were honored for 2 residents (R) (R1 and R3) of 2 sampled residents. R1 was not provided R1's preferred breakfast item of fried eggs and was told by kitchen staff that eggs were not available. R3's meal ticket indicated R3's food preference for breakfast was 3 fried eggs if available. R3 did not receive fried eggs and was told by kitchen staff that eggs were not available. Findings include: 1. On 4/23/25, Surveyor reviewed R1's medical record. R1 had diagnoses including chronic obstructive pulmonary disease (COPD), pulmonary embolus, edema, venous thrombosis and embolism, wedge compression fracture of unspecified thoracic vertebra subsequent encounter for fracture with routine healing, iron deficiency, and borderline personality disorder. R1's Minimum Data Set (MDS) assessment, dated 1/25/24, had a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R1 was not cognitively impaired. On 4/23/25 at 5:17 AM, Surveyor interviewed R1 who indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-01-29 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure food was stored and prepared in a sanitary manner. This practice had the potential to affect all 69 residents residing in the facility. Staff did not monitor and document cooling temperatures. Staff did not consistently monitor and document food cooked temperatures Staff did not wash and sanitize dishes in the three-compartment sink per manufacturer's guidelines or the facility's policy. Findings include: Cooling Method: The facility's Previously Cooked Food Saved for Future Service policy, dated 9/1/21, indicates: All foods are prepared in accordance with the Federal Food and Drug Administration (FDA) Food Code .Previously cooked foods must be cooled to an internal temperature of 70 degrees within 2 hours from the start of the process . The 2022 FDA Food Code documents at 3-501.14 Cooling: (A) Cooked time/temperature control for safety food shall be cooled: (1) Within 2 hours from 57° Celsius (C) (135° Fahrenheit) (F) to 21° C (70° F); and (2) Within a total of 6 hours from 57° C (135° F) to 5° C…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-29 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure nutritional needs were met or diet orders were followed for 5 residents (R) (R7, R26, R16, R24, and R48) of 5 sampled residents. This practice had the potential to affect multiple other residents in the facility. Residents on pureed diets did not receive the correct serving size for lunch on 1/27/25 and 1/28/25 and breakfast on 1/28/25. Residents on carb controlled (CCHO) and low concentrated sweets (LCS) diets did not receive their diets as ordered for lunch on 1/27/25 and 1/28/25 and breakfast on 1/28/25. R26's meal ticked indicated R26 should receive double portions, diet Jell-O and sugar-free cereal. R26's meal ticket was not followed during lunch on 1/27/25 and breakfast on 1/28/25. R48 had an order for ground meat when served roasts. R48 did not receive ground pork roast for lunch on 1/28/25. Residents on the fourth floor did not receive the ordered serving size of corn casserole for lunch on 1/28/25. Findings include: The facility's Therapeutic Diets policy, dated 9/1/21, indicates: All…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-29 · tag F0551 — isolated
    Give the resident's representative the ability to exercise the resident's rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure court-ordered protective placement was obtained for 1 resident (R) (R48) of 2 sampled residents. R48 had a legal Guardian. The facility did not obtain court-ordered protective placement to ensure R48 resided in the least restrictive environment at the facility. Findings include: The facility did not provide a policy regarding protective placement. State Statute Chapter 55.03(4) indicates court-ordered protective placement should be obtained for any resident admitted to a nursing home who has a legal Guardian and whose nursing home stay exceeds ninety days. State Statute Chapter 55.18 indicates protective placement is reviewed annually. On 1/27/25, Surveyor reviewed R48's medical record. R48 had a legal Guardian when R48 was admitted to the facility on [DATE]. R48 had court-ordered Guardianship, dated 2006, with a successor Guardian appointed on 9/26/23. R48's medical record did not contain protective placement documentation. On 1/27/25,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-29 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff and resident representative interview and record review, the facility did not ensure 3 residents (R) (R13, R15, and R168) of 3 sampled residents received a copy of the Skilled Nursing Facility Advanced Beneficiary Notice (ABN) form or were provided a Notice of Medicare Non-Coverage (NOMNC) form in a timely manner. The facility did not provide R13 and R15 with an ABN form or a timely NOMNC form when R13 and R15's Medicare services ended and R13 and R15 remained in the facility. The facility did not provide R168 with a timely NOMNC form when R168's Medicare services ended on 11/18/24. Findings include: The facility did not provide a policy regarding Medicare coverage/liability notices. The Centers for Medicare & Medicaid Services (CMS)-10055 Skilled Nursing Facility Advanced Beneficiary Notice of Non-Coverage (ABN) form indicates: The ABN provides information to the beneficiary so the beneficiary can decide whether or not to get the care that may not be paid for by Medicare and assume financial responsibility .The ABN is only issued if the beneficiary intends to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-29 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not provide privacy during showers for 1 resident (R) (R7) of 1 sampled resident. R7 indicated staff interrupted R7 and entered the shower room during R7's showers. R7 filed a grievance with the facility on 1/23/25. Staff created a sign for R7 to use while R7 showered, however, staff were not educated about the sign and interrupted R7 again on 1/27/25. Findings include: On 1/27/25, Surveyor reviewed R7's medical record. R7 was admitted to the facility on [DATE] and had diagnoses including chronic heart failure, chronic obstructive pulmonary disease (COPD), and pulmonary embolus. R7's Minimum Data Set (MDS) assessment, dated 7/25/24, had a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R7 had intact cognition. R7's medical record indicated R7 was responsible for R7's healthcare decisions. On 1/27/25 at 10:45 AM, Surveyor interviewed R7 who indicated a male Certified Nursing Assistant (CNA) enters the shower…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-29 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and resident interview and record review, the facility did not ensure the provision of safe and comfortable water temperatures for 2 residents (R) (R7 and R16) of 23 sampled residents. R7 reported to staff that R7 did not have warm water while showering on multiple occasions. R16 reported that staff gave R16 a bath with cool water. Findings include: 1. On 1/27/25, Surveyor reviewed R7's medical record. R7 was admitted to the facility on [DATE] and had diagnoses including chronic obstructive pulmonary disease (COPD) and pulmonary embolus. R7's Minimum Data Set (MDS) assessment, dated 7/25/24, had a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R7 had intact cognition. R7's medical record indicated R7 was responsible for R7's healthcare decisions. On 1/27/25 at 11:46 AM, Surveyor interviewed R7 who indicated there was often no hot water from 7:00 AM to 7:00 PM in the fourth floor shower room. R7 was informed hot water was an issue because the laundry and kitchen used…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-29 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and family interview and record review, the facility did not make a prompt effort to resolve a grievance for 1 resident (R) (R25) of 2 sampled residents. R25 had a lab culture obtained on 1/2/25. On 1/3/25, 1/4/25, 1/5/25, and 1/6/25, R25's Family Member ((FM)-N) called the facility for the culture results but staff were unable to provide the results. FM-N filed a grievance with the facility on 1/6/25. At a care conference for R25, FM-N was notified the grievance was resolved, however, the facility did not provide an explanation of what happened or the resolution. Findings include: The facility's Grievance Guideline policy, dated 4/23/18, indicates: The facility will ensure prompt resolution (within five calendar days) to all grievances, keeping the resident and resident representative informed throughout the investigation and resolution process .G. Response: Any employee of this facility who receives a complaint shall immediately attempt to resolve the complaint within their role and authority.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure treatment and services were provided to prevent the development of pressure injuries and/or promote healing for 1 resident (R) (R44) of 4 sampled residents. R44 had impaired skin integrity and multiple wounds, including a chronic ulcer of the buttocks. R44's pressure-relieving air mattress was not correctly set to R44's body weight. In addition, R44's care plan did not contain an individualized setting for the mattress. Findings include: The facility's Wound Care Prevention and Program Management policy, dated 11/13/24, indicates: Interventions will be implemented to mitigate the risk for skin breakdown, based on individual risk factors, and may include, but are not limited to: a. The use of pressure redistribution device such as mattresses .Interventions should be documented in the resident's electronic medical record, including in the resident's individualized resident-centered plan of care .Residents with risk…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-29 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure 2 residents (R) (R15 and R368) of 3 sampled residents received the appropriate care and services to prevent urinary tract infections (UTI). R15's uncovered catheter bag was observed on the floor underneath R15's wheelchair on multiple occasions. R368 was on enhanced barrier precautions (EBP). R368's uncovered catheter bag was observed on the floor underneath R368's bed. Findings include: The facility's Catheter Care, Urinary Policy, dated 9/2014, indicates: The purpose of this procedure is to prevent catheter-associated urinary tract infections .1. Use standard precautions when handling or manipulating the drainage system. b. Be sure the catheter tubing and drainage bag are kept off the floor. 1. From 1/27/25 to 1/29/25, Surveyor reviewed R15's medical record. R15 was admitted to the facility on [DATE] and had diagnoses including cerebral palsy, epilepsy, mutism, obstructive uropathy, and multidrug-resistant organism (MDRO).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-29 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not provide pharmaceutical services to ensure accurate administration of drugs and biologicals for 3 residents (R) (R7, R114, and R15) of 8 sampled residents. R7 did not receive eight doses of scheduled medication because the medication was not available. R114 did not receive a scheduled medication because the medication was not available. Licensed Practical Nurse (LPN)-U dispensed an expired medication for R15 and did not dispose of the medication according to the facility's policy. Findings include: The facility's Administering Medications policy, dated 12/2024, indicates: Medications shall be administered in a safe and timely manner, and as prescribed .3. Medications must be administered in accordance with the orders, including any required time frame. 4. Medications must be administered within one hour of their prescribed time, unless otherwise specified .9. The expiration/beyond-use date on the medication label must be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-29 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure prompt laboratory services for 1 resident (R) (R25) of 1 sampled resident. R25 had an order for a wound culture on 1/2/25. R25's wound culture was obtained on 1/2/25 and again on 1/5/25. Due to a delay in submitting the culture sample timely, R25 did not start antibiotic therapy until 1/8/25. Findings include: The facility's Cultures, Specimen Collection policy, dated October 2011, indicates: Correct collection and handling of culture specimens helps ensure more accurate and timely results and subsequent treatment .1. Labeling of specimen must include: a. resident name .d. Date and time specimen collected .5. Label the specimen correctly and send it to the laboratory .Special Considerations: .3. Document the time, date, and site of specimen collection. Note any unusual appearance or odor of the specimen . On 1/27/25, Surveyor reviewed R25's medical record. R25 was admitted to the facility on [DATE] and had diagnoses including T12 compression…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interview and record review, the facility did not provide pharmaceutical services to meet the needs of 1 resident (R) (R1) of 6 sampled residents. R1 was admitted to the facility on [DATE] and had an order for Vyvanse. The facility did not provide R1 with prescribed medication from 11/9/24 through 11/11/24. Findings include: The facility's admission Criteria Policy, dated October 2012, states the facility will admit only those residents whose medical and nursing care needs can be met .1. The objectives of the policy are to: .b. Admit residents who can be cared for adequately by the facility; .e. Assure the facility receives appropriate medical and financial records prior to or upon a resident's admission .2. Prior to or at the time of admission, a resident's attending physician must provide the facility with information needed for the immediate care of the resident, including orders covering at least: b. Medication orders. On 12/5/24, Surveyor reviewed R1's medical record. R1 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure nutritional needs were met for 1 resident (R) (R3) of 1 resident who had an order for double entree portions at all meals. R3's diet order included double entrees at all meals for wound healing. R3 did not receive a double entree during the lunch meal on 12/5/24. Findings include: The facility's Therapeutic Diets policy, revised November 2015, indicates: Therapeutic diets shall be prescribed by the attending physician. The facility will strive for the fewest possible dietary restrictions .Diet will be determined in accordance with the resident's informed choices, preferences, treatment goals and wishes. Diagnoses alone will not determine whether the resident is prescribed a therapeutic diet .A therapeutic diet must be prescribed by the resident's attending physician. The physician's diet order should match the terminology used by food services .The clinical dietitian, nursing staff, and attending physician will review, along with other orders, the need for and resident's acceptance of a prescribed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-11-02 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility did not ensure that food was stored, prepared and served under sanitary conditions. Staff were observed touching ready to eat food after touching non-sanitized food surfaces with no barrier or handwashing. This deficient practice had the potential to affect 42 of 43 residents served food from these kitchenettes. On 10/31/23, Dietary Aide-S was observed touching ready to eat food (cupcakes) with a bare hand after touching non-sanitized food surfaces (counter and steam table lid covers) and place the food item onto trays for residents to eat. Findings include: The facility policy, entitled Bare Hand Contact with Food and Use of Plastic Gloves, from Policy and Procedure Manual, 2013 [Name of Company], states, Single-use gloves will be worn when handling food directly with hands to assure that bacteria are not transferred from the food handlers' hand to the food product being served. Bare hand contact with food is prohibited. #2. Staff use clean barriers such as single-use gloves, tongs, deli paper and spatulas to prevent food borne…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-11-02 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility did not establish and maintain a comprehensive Water Management Plan (WMP), to reduce the growth and spread of Legionella, which has the potential to affect 43 of the 43 residents residing in the facility at the time of the survey. The facility's Water Management Plan (WMP) did not address components of a complete water management plan to include; the names, titles, contact information and roles of the water management program team, the buildings water systems, identification of external hazards and plans for mitigating or managing these events, identifying areas where biofilms may be present and where pathogens may grow and spread in the plumbing systems, conduct an infection control risk assessment, identify control point locations and determine how control measures will be applied using both the environment assessment and the infection control assessment. The facility's WMP did not address control limits for control measures that will be monitored (water temperature, etc.), outbreak and contingency response plans, verification the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review the facility did not ensure incidents of potential abuse were investigated thoroughly for 1 (R10) of 2 residents reviewed for potential abuse. *R10 was discovered with a large bruise. The facility completed an investigation and reported the incident to the state agency; however, the facility's investigation did not include resident interviews or like resident assessments to identify the scope of the allegation. Findings include: The facility policy entitled, Abuse Prevention Policy, revised on 2/12/2021, documented, Objective: To protect and maintain each resident/tenant's right to be treated with courtesy, respect, and recognition of one's dignity and individuality by all employees of the facility .1) Reporting and Investigation .Investigations may include: resident statements . R10 was admitted to the facility on [DATE] with diagnoses that include Alzheimer's disease, dementia, hemiplegia and hemiparesis following cerebral infarction affecting unspecified side,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review the facility did not ensure that residents received care and treatment in accordance with professional standards of practice for 1 (R342) of 12 residents reviewed for Quality of Care. R342's admission orders, which included insulin and blood sugar monitoring, were not correctly transcribed onto the Medication Administration Record (MAR). R342 sustained a fall related to a hypoglycemic (low blood sugar) episode. Findings include: R342 admitted to the facility on [DATE] for respite care. Diagnoses included: Alzheimer's disease, liver cell carcinoma, hypertension, Type 2 Diabetes Mellitus, major depressive disorder, anxiety disorder, cervical disc degeneration and obstructive sleep apnea. The facility policy and procedure titled Administering Medications dated revised 11/3/21 documents (in part) . Objective: To ensure that medications are administered in a safe and timely manner, as prescribed. 3) Medications must be administered in accordance with the orders, including any…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not ensure residents with pressure injuries received necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing for 1 (R38) of 3 residents reviewed for pressure injuries. R38 was admitted to the facility with an identified pressure injury to the sacrum. The wound was not comprehensively assessed and was staged incorrectly. In addition, treatment for the pressure injury was not implemented upon admission. Findings include: The facility policy and procedure titled Wound Care, revised 10/27/23 documents (in part) . It is the policy of this facility to enable nursing staff to manage wounds and select appropriate interventions according to the National Pressure Ulcer Advisory Panel (NPUAP). 4) Wound documentation guidelines. a) Document size measurements in centimeters b) Document any undermining/tunneling/sinus tracts c) Describe any exudates -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not ensure residents maintain acceptable parameters of nutritional status, such as usual body weight or desirable body weight range, unless the resident's clinical condition demonstrates that this is not possible or resident preferences indicate otherwise for 1 (R1) of 2 residents reviewed for weight loss. R1 had daily weights ordered which were not consistently completed. R1 sustained weight loss over 9 days of 8.6 pounds (6.06%). Neither the Physician or Dietician were notified of R1's weight loss. Findings include: R1 admitted to the facility on [DATE] with diagnoses that include Covid-19, Type 2 Diabetes Mellitus, Gastroesophageal Reflux Disease, Heart Failure and Anemia. The facility policy and procedure titled Resident Weights and Nutrition dated 1/14/21 documents (in part) . [Facility name] will provide a program to assist residents in maintaining acceptable parameters of nutritional status such as body weight, unless his/her clinical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2026-05-18 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interview, the facility did not ensure nurse staffing was posted daily. This practice had the potential to affect all 71 residents residing in the facility.The facility did not post nurse staffing on 5/12/26 or 5/14/26.Findings include:Division of Quality Assurance (DQA) memo 12-020 Clarification Concerning Posting Requirements for Nurse Staffing indicates: .Nursing homes must post information about the number of staff directly responsible for resident care on each shift. This information must be posted in a prominent place, readily accessible to residents and visitors at the start of each shift .The information that is posted must include the following: .3. The total number of staff directly responsible for resident care per shift for each of the following categories: licensed (Registered Nurses (RNs), Licensed Practical Nurses (LPNs)), and unlicensed (Certified Nursing Assistants (CNAs)). (For example, 1 RN, 2 LPNs, 4.5 CNAs.) The number of RNs must be separate from the number of LPNs. 4. The actual hours worked per shift for each of the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$210,298 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $134,800 — penalty dated 2025-10-16
  • $75,498 — penalty dated 2024-10-16
  • Medicare payment denial — starting 2025-12-10 for 8 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to SHLOMO HOFFMAN — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.1-1.1 vs chain
Health inspection 1 of 52.1-1.1 vs chain
Staffing 4 of 53.3+0.7 vs chain
Quality measures 3 of 52.9+0.1 vs chain
The other 9 homes this chain runs (chain average 2.1★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
JEIDEL, JACOBIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST60%since 07/01/2024
SHKOP, BENJAMINIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE20%since 07/01/2024
HOFFMAN, SHLOMOIndividualW-2 MANAGING EMPLOYEEsince 07/01/2024

CMS files one row per role, so the 4 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.9M
Net patient revenuemost recent cost report
-67.7%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 77%Medicare 11%Other / private 12%

About 77% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$759per resident / day
operating cost
$23,072per month
≈ monthly operating cost
$453per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.

Typical monthly cost in Wisconsin
$10,646/mo
Nursing home (semi-private)
$12,319/mo
Nursing home (private)
$6,540/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525165. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-05-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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