Colony Center For Health And Rehabilitation
277 Washington Street, Abington, MA 02351 · For profit - Corporation · 92 certified beds · (781) 871-0200 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 2 actual-harm citations
- a high number of inspection citations overall (52) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $25,593 in federal fines (most recent 2024-07-15)
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- its facility-reported quality-measure rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 25.7% | 16.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 8.5% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.7% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 2.3% | 1.8% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 32.8% | 15.5% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 0.8% | 3.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 38.0% | 15.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 20.1% | 19.5% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 73.2% | 94.8% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 7.2% | 4.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 26.7% | 21.2% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 29.8% | 21.4% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.2% | 1.4% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 46.8% | 77.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 22.4% | 25.7% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 14.9% | 11.9% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.61 | 1.88 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 0.89 | 1.50 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
37.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 116 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 49.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 51 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.22 therapist hours per resident per day in 2026Q1 — more than 28% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 20% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 37.6%CMS range 29.0–47.5 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.6%CMS range 8.2–15.9 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 49.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 51.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 47.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.9% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.3% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.1% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 9.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.3%CMS range 6.0–13.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.00 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 92 beds and averages 78.0 residents a day — about 85% occupied, or roughly 14 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.52 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.57 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.89 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.14 hrs/resident/day on weekends vs 3.67 on weekdays — 14% thinner on weekends. RN hours go from 0.63 to 0.42 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
52 citations, most serious first. The 12 most serious are shown; the remaining 40 are one tap away and print in full.
- Actual harm · Gcited before2024-07-15 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was cognitively intact, and on 6/23/24 during the overnight shift had been heard calling out for help and was found on the floor by two Certified Nurse Aides (CNAs) after an unwitnessed fall, the Facility failed to ensure he/she was provided with nursing care and treatment that met professional standards of practice, when although Nurse #1 went to Resident #1's room with the two CNA's to check him/her, after a brief assessment Nurse #1 assisted the CNA's with lifting him/her off the floor and putting him/her back in to bed. However, Nurse #1 did not document the incident, did not complete an incident report, did not report the incident to the oncoming nurse during shift change report and there was no documentation in Resident #1's medical record to support she had adequately assessed him/her after the fall. Resident #1 verbalized complaints of pain in his/her left upper leg/thigh area for the next two shifts after the incident, and approximately 24 hours after the incident, Resident #1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-01-18 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide adequate pain management for one Resident (#53), out of a total sample of 20 residents, when the facility was unable to reach the Resident's primary care physician for new pain management orders based on Hospice recommendations, resulting in the Resident suffering very severe pain of 7/8 on a scale of 1-10 with 10 being the worst pain for more than 24 hours after the Hospice recommendation was made. Findings include: Review of the facility's policy titled Pain Assessment and Management, last revised 7/2023, included but was not limited to: -The purposes of this procedure are to help the staff identify pain in the resident, and to develop interventions that are consistent with the resident's goals and needs and address the underlying causes of pain. Guidelines: -The pain management program is based on a facility-wide commitment to resident comfort. -Pain management is defined as the process of alleviating the resident's pain to a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-30 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of three sampled residents, (Resident #1), who was readmitted to the Facility after a hospitalization and who required follow up appointments one week post discharge with Cardiology and Gastrointestinal providers, the Facility failed to ensure he/she was provided services that met professional standards of practice when arraignments for the follow-up appointments were not made or scheduled by nursing.Findings Include:Resident #1 was admitted to the Facility in October 2025, diagnoses included gastrointestinal hemorrhage, anemia, atrial fibrillation (irregular heartbeat), hypertension, anoxic brain damage, and seizure disorder. Review of Resident #1's Hospital Discharge summary, dated [DATE], indicated that Resident #1 was hospitalized for Upper Gastrointestinal (GI) Bleed and was noted with a new onset of Atrial Fibrillation with Rapid Ventricular Response (RVR). The Summary further indicated that Resident #1's discharge instructions included the following: -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-14 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews for one of three sampled residents (Resident #1), whose Health Care Agent (HCA, Family Member #1) was very involved in his/her care, the Facility failed to ensure staff promptly notified Family Member #1 of a change in Resident #1's status, when on 04/25/25, he/she fell while working with Occupational Therapy (OT). Findings include: Review of the Facility Policy titled Change in a Resident's Condition or Status, undated, indicated that the Facility promptly notifies the resident, his/her attending physician, and the resident representative of changes in the resident's medical/mental condition and/or status. Resident #1 was admitted to the Facility in April 2025 diagnoses included status-post left below the knee (BKA) amputation, peripheral vascular disease, urinary retention with an indwelling urinary catheter (a tube inserted into the bladder allowing urine to flow out of the body) in place, diabetes mellitus, and depression. Review of Resident #1's Durable Power of Attorney (POA), dated 03/14/25, indicated his/her HCA's (Family Member #1)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-14 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of three sampled residents, (Resident #1), the facility failed to ensure that upon admission, that nursing developed and implemented baseline care plans with interventions, treatments, goals, and outcomes that addressed the residents' overall immediate care needs. Findings include: Review of the Facility Policy titled Baseline Care Plans, dated as last revised 07/26/17, indicated a Baseline Care Plan will be developed and implemented within 48 hours of admission, for each resident that includes the instructions needed to provide effective and person-centered care of the resident that meets professional standards of quality care. The Policy indicated that the baseline care plan will include the minimal healthcare information necessary to properly care for a resident including but not limited to; -Initial goals based on admission orders; -Physician Orders; -Dietary Orders; -Therapy Services; -Social Services; and Preadmission Screening and Resident Review (PASRR)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-14 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of three sampled residents (Resident # 1), who upon admission required a therapeutic diet in relation to diabetes mellitus, the Facility failed to ensure nursing developed and implemented a comprehensive person-centered care plan with interventions, treatment goals, and outcomes that addressed his/her person-centered nutritional needs. Findings include: Review of the Facility Policy titled Comprehensive Care Plans, dated a last revised 07/2023, indicated that an individualized comprehensive care plan that includes measurable objectives and timetables to meet the residents' medical, nursing, emotional and psychological needs is developed for each resident within seven days of the completion of the resident's comprehensive assessment. The Policy further indicated that identifying problem areas and their causes and developing interventions that are targeted and meaningful to the residents are interdisciplinary processes that require careful data gathering, proper…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-14 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews for one of three sampled residents (Resident #1), who had been assessed as requiring nutritional interventions for wound care, the Facility failed to ensure nursing staff provided care and services that met professional standards of quality, when recommendations made by the Registered Dietician (RD) for Resident #1, were not followed up on timely by nursing. Findings include: Review of the Policy titled Consultants, undated, indicated the Facility utilizes outside resources to furnish specific services provided by the facility. The Policy further indicated Consultants provide the Administrator with written, dated, and signed reports for each consultation visit. Such reports contain the consultants; -Recommendations; -Plans for implementation of his/her recommendations; -Findings; and -Plans for continued assessment. Resident #1 was admitted to the Facility in April 2025 diagnoses included status-post left below the knee (BKA) amputation, peripheral vascular disease, urinary retention with an indwelling urinary catheter (a tube inserted into…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-03-07 · tag F0585 — failed to handle grievances — widespreadHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and observations, the facility failed to ensure grievance forms were available in resident care and public areas so residents and/or visitors were able to access forms without requesting staff assistance. Findings include: Review of the facility's policy titled Grievance, dated as last revised 3/2024, indicated but was not limited to the following: - The resident and/or resident representative will be made aware of the right to voice grievances, orally in writing and anonymously. - The resident will be made aware of the right to voice grievances to other agencies and entities in addition to the facility without fear of discrimination or reprisal. - The Administrator is identified as the Grievance Official responsible for oversight of the grievance process in the facility. - The Administrator will ensure that confidentiality is maintained, to the extend possible, any information regarding any grievances submitted anonymously. - If a resident, and/or health care representative, or another interested family member of a resident has a complaint, a staff member should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-07 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure a resident at risk for skin breakdown with a wound received necessary treatment and services to promote healing for one Resident (#59), out of a total sample of 18 residents. Specifically, the facility failed to complete weekly skin checks, to investigate wounds caused by injury/trauma, and to follow wound physician's recommendations and accurately implement care and treatment of a non-pressure wound to the Resident's left knee, heel, and shin. Findings include: Review of the facility's policy titled Skin Tears-Care of Abrasions and Minor Breaks, undated indicated but was not limited to the following: -Record the following in the resident's medical record: a. Complete an in-house investigation of the causation. b. Document physician and family notification, and resident education (if completed) in medical record. c. When an abrasion/skin tear/bruise is discovered, complete an investigation to determine causative effect. Review of the facility's policy titled Accidents and Incidents - Investigating and Reporting,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-07 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — patternProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interviews, the facility failed to ensure residents at risk for developing pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to prevent new ulcers from developing and to promote healing for two Residents (#2 and #59), out of 18 sampled residents. Specifically, the facility failed: 1. For Resident #2, to perform weekly skin assessments and/or monitor his/her skin until he/she developed an unstageable pressure ulcer on the left heel, and an unstageable pressure area on the left calf. The calf pressure wound required debridement and was eventually assessed as a stage 3 pressure area (full thickness tissue loss; subcutaneous fat may be visible, but bone, tendon, or muscle are not exposed); and 2. For Resident #59, who was identified as being at risk for skin breakdown, to obtain wound care orders on re-admission for a Stage 3 pressure area, to implement wound care orders per physician recommendations, to perform…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-07 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a complete and accurate medical record was maintained for nine Residents (#59, #67 #18, #24, #27, #31, #64, #68, #77 and #2 ), out of a total sample of 18 residents. Specifically, the facility failed to ensure: 1. For Resident #59, Urology consultation progress notes/office visit notes were part of the medical record; 2. For Residents #18, # 24, #27, #31, #64, #68, and #77, the Medication Administration Record (MAR) was accurate, documenting on 3/4/25 and 3/5/25, the residents received their nutritional supplements when they remained in the refrigerators on their respective units; and 3. For Resident #2, the MAR was accurate, documenting the Resident was being administered off-loading booties when they were not available to the Resident. Findings include: 1. Review of the facility's policy titled Consultants, undated, indicated but was not limited to the following: -Facility uses outside resources to furnish specific services. -Consultants…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-07 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interview, and records reviewed, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment, and to help prevent the development and potential transmission of communicable diseases and infections for 10 Residents (#65, #31, #3, #9, #26, #28, #40, #72, #17, and #21). Specifically, the facility failed: 1. For Residents #65, #31, #3, #9, #26, and #28, to initiate Transmission Based Precautions (TBP) specifically Droplet Precautions, as indicated for suspected influenza while diagnostic testing was pending; 2. For Residents #40 and #72, to ensure staff implemented appropriate use of personal protective equipment (PPE) prior to entering rooms of Residents on TBP (Droplet Precautions); 3. For Residents #17 and #21, to ensure staff implemented appropriate use of PPE for Residents positive for Influenza (FLU) on TBP (Droplet Precautions); 4. To follow infection control standards for Resident #17 while administering medications; and 5. To ensure proper cleaning of resident shared…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 40 citations
- Potential for harm · D2025-03-07 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement policies and procedures for bruises of unknown origin for two Residents (#2 and #12), in a total sample of 18 residents. Specifically, the facility failed: 1. For Resident #2, to ensure a large bruise of unknown origin on the right side of the Resident's head was fully investigated to prevent potential further injury; and 2. Resident #12, to ensure bruises to the left elbow and wrist were fully investigated to prevent potential further injury. Findings include: Review of the facility's policy titled Clinical Services: Abuse, dated 3/2023, indicated but was not limited to the following: -The facility must ensure that all alleged violations involving mistreatment, neglect, or abuse including injuries of unknown source and misappropriation of resident property and exploitation are reported immediately to the Administrator and Director of Nursing (DNS) of the facility utilizing the chain of command. -Staff will follow the facility policy and procedure on investigation of abuse, mistreatment, or neglect. -Any…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to report bruises of unknown origin to the Department of Public Health's (DPH) Health Care Facility Reporting System (HCFRS-a web-based system that health care facilities must use to report incidents and allegations of abuse, neglect, and misappropriation) as required for two Residents (#2 and #12), in a total sample of 18 residents. Specifically, the facility failed to report bruises of unknown origin within the required timeframe to the State Survey Agency for: 1. Resident #2's large bruise to the right side of the head; and 2. Resident #12's bruises to the left elbow and hand. Findings include: Review of the facility's policy titled Clinical Services: Abuse, dated 3/2023, indicated but was not limited to the following: -The facility must ensure that all alleged violations involving mistreatment, neglect, or abuse including injuries of unknown source and misappropriation of resident property and exploitation are reported immediately to the administrator and director of nursing (DNS) of the facility utilizing the chain of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to fully investigate bruises of unknown origin for two Residents (#2 and #12), in a total sample of 18 residents. Specifically, the facility failed to investigate: 1. Resident #2's large bruise to the right side of the head; and 2. Resident #12's bruises to the left elbow. Findings include: Review of the facility's policy titled Clinical Services: Abuse, dated 3/2023, indicated but was not limited to the following: -The facility must ensure that all alleged violations involving mistreatment, neglect, or abuse including injuries of unknown source and misappropriation of resident property and exploitation are reported immediately to the administrator and director of nursing (DNS) of the facility utilizing the chain of command. -Staff will follow the facility policy and procedure on investigation of abuse, mistreatment, or neglect. -Any complaint of, observation of, or suspicion of resident abuse, mistreatment or neglect is to be thoroughly investigated and reported. Investigation: The administrative staff or nursing supervisor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to provide treatment and services related to an indwelling urinary catheter (a thin, flexible tube inserted into the bladder to drain urine outside the body), for one Resident (#26), out of a total sample of 18 residents. Specifically, the facility failed to ensure the physician's orders were followed and the correct size indwelling catheter balloon was implemented for Resident #26. Findings include: Review of the facility's policy titled Catheter Care, Urinary, undated, indicated but was not limited to the following: The following information should be recorded in the resident's medical record: -The date and time that catheter care was given. -All assessment data obtained when giving catheter care. -Any problems or complaints made by the resident related to the procedure. Resident #29 was admitted to the facility in July 2023 with diagnoses which included overactive bladder, benign prostate hyperplasia with lower urinary tract symptoms, and acute cystitis with hematuria (bleeding), calculus of ureter, and after…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-07 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop a person-centered plan of care which included trauma informed approaches and identified triggers to avoid potential re-traumatization for two Residents (#61, #29) with a history of trauma, out of a total sample of 18 residents. Findings include: Review of the facility's policy titled Trauma Informed Care, undated, included but was not limited to: - To guide staff in appropriate and compassionate care specific to individuals who have experienced trauma. - All staff are provided in-service training about trauma, its impact on health, and post-traumatic stress disorder in the context of the healthcare setting. - Social Service staff are trained on screening tools, trauma assessment and how to identify triggers associated with re-traumatization. - Trauma informed care is culturally sensitive and person-centered. - As part of the comprehensive assessment, identify history of trauma or interpersonal violence when possible. Identifying past trauma or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-07 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to monitor for signs/symptoms of adverse consequences (i.e., side effects) of an anticoagulant agent (blood thinner) prescribed for one Resident (#12), out of a total sample of 18 residents. Findings include: Review of the facility's policy titled Anticoagulation-Clinical Protocol, undated, indicated but was not limited to the following: -As part of the initial assessment, the physician and staff will identify individuals who are currently anticoagulated; for example, those with recent history of deep vein thrombosis (DVT), or heart valve replacement atrial fibrillation, or those who have had recent joint replacement surgery. -The staff and physician will monitor for possible complications in individuals who are being anticoagulated and will manage related problems. -If an individual on anticoagulation therapy shows signs of excessive bruising, hematuria, hemoptysis, or other evidence of bleeding, the nurse will discuss the situation with the physician before giving the next scheduled dose of anticoagulant. Resident #12 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-01-18 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, document review, and policy review, the facility failed to develop, implement, and maintain a Quality Assurance and Performance Improvement (QAPI) program that addressed the full range of care and services, was comprehensive and data-driven, and focused on indicators of outcomes of quality of life, quality of care, and services to residents in the facility. Findings include: Review of the facility's policy titled QAPI Program, dated 10/2017, included but was not limited to the following: Policy: -Identify and use data to monitor our performance -Established goals and thresholds for our performance measurement -Identify and prioritize problems and opportunities for improvement -Systematically analyze underlying causes of systemic problems and adverse events -Develop corrective action or performance improvement activities -Our organization strives to employ evidence-based practices related to performance excellence in all management practices, clinical care and resident and family satisfaction. -The Quality Council will review data from areas the facility believes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-01-18 · tag F0941 — widespreadDevelop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the Facility Assessment, interview, and staff education record review, for 7 out of 8 direct care employees reviewed, the facility failed to ensure that the training on effective communication was included as mandatory training for direct care staff per facility assessment. Findings include: Review of the Facility Assessment, revised 10/27/23, indicated but was not limited to: - Staff training/education and Competencies - Each employee at the facility is given competencies based on their position. Upon hire and annually, staff receive both education and competencies. Competency assessments are based upon the employee's job description/responsibilities and the relevant company policies and procedures that pertain to each particular position. - The facility provides continuous education and training for all our staff. We have a full-time registered nurse as our staff development coordinator (SDC). Our SDC is continually educating staff through presentations, educational fairs, and on the floor in services. - Additionally, the facility offers training topics by the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-01-18 · tag F0944 — widespreadConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the Quality Assurance and Performance Improvement (QAPI) program, interview, and staff education record review, for seven out of eight direct care employees reviewed, the facility failed to ensure that the training on the facility's Quality Assurance Performance Improvement (QAPI) program was included as part of the mandatory training for all staff per facility policy. Findings include: Review of the facility's QAPI Program, dated 10/2017, indicated but was not limited to: -Training and Orientation QAPI principles and staff responsibilities related to QAPI and ongoing quality improvement will be included in orientation for all new employees. All staff will participate in ongoing annual QAPI training which will include quality improvement principles and practices, how to identify areas for improvement, and communication procedures to the Quality Council, updates on current performance improvement projects, and how staff can be involved in performance improvement projects. Review of the staff education/competency records for seven out of the eight sampled employee's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-01-18 · tag F0946 — widespreadProvide training in compliance and ethics.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the Facility Assessment, interview, and staff education record review, for eight out of eight employee records reviewed, the facility failed to ensure that the training on compliance and ethics was included as part of the mandatory training for all staff per facility assessesment. Findings include: Review of the Facility Assessment, revised 10/27/23, indicated but was not limited to: - Staff training/education and Competencies - Each employee at the facility is given competencies based on their position. Upon hire and annually, staff receive both education and competencies. Competency assessments are based upon the employee's job description/responsibilities and the relevant company policies and procedures that pertain to each particular position. - The facility provides continuous education and training for all our staff. We have a full-time registered nurse as our staff development coordinator (SDC). Our SDC is continually educating staff through presentations, educational fairs, and on the floor in services. - Additionally, the facility offers training topics…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-18 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and records reviewed for four Residents (#27, #72, #28, and #41), of 20 sampled residents, the facility failed to ensure that individualized, comprehensive care plans were developed and consistently implemented. Specifically, the facility failed to ensure: 1. For Resident #27, a care plan was developed to address the Resident's history of Post-Traumatic Stress Disorder (PTSD, occurs in some individuals who have encountered a shocking, scary, or dangerous situation. Symptoms usually begin early, within three months of the traumatic incident, but sometimes they begin years afterward); 2. For Resident #72, his/her fall care plan was updated after a fall and was inclusive of new interventions; 3. For Resident #28, a care plan was developed to address the Resident's recent history of suicidal ideation; and 4. For Resident #41, his/her care plan was individualized to include the use of a cast boot and weight bearing status to his/her left lower extremity. Findings include: Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-18 · tag F0712 — patternEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one Resident (#22), of 20 sampled residents, the facility failed to ensure the Resident was seen by the physician at least every 30 days for the first 90 days after admission and at least every 60 days thereafter, with alternate visits by a nurse practitioner as indicated. Findings include: Review of the facility's policy titled Physician Visits, dated 4/2017, indicated but was not limited to: -The attending physician must visit his/her patients at least once every 30 days for the first 90 days following the resident's admission, and then at least every sixty days thereafter -The attending physician must perform relevant tasks at the time of each visit including a review of the resident's total program of care and appropriate documentation Resident #22 was admitted to the facility in August 2019 with the following diagnoses: dementia and atrial fibrillation (irregular heart rhythm). Review of the Minimum Data Set (MDS) assessment, dated 10/19/23, indicated Resident #22 had impaired short- and long-term memory. Review of the medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-18 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interview, the facility failed to ensure for four Residents (#11, #28, #71, and #72), out of a total sample of 18 residents, that each Resident's drug regimen was free from unnecessary psychotropic medications. Specifically, the facility failed to ensure: 1. For Resident #11, the use of antipsychotic medication was managed and monitored for movement disorders to promote the Resident's highest practicable mental, physical, and psychosocial well-being; 2. For Resident #28, that psychotropic medication ordered as needed (PRN) was limited to 14 days and was reviewed by the Physician with a documented rationale for its continued use; 3. For Resident #71, that psychotropic medication ordered as needed (PRN) was limited to 14 days and was reviewed by the Physician with a documented rationale for its continued use; and 4. For Resident #72, a. that Hydroxyzine (used for anxiety) ordered as needed (PRN) was reviewed by the Physician with a documented rationale for its continued use, and b. failed to monitor for potential side effects of psychotropic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-18 · tag F0847 — patternInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure the Arbitration Agreement presented to residents as part of the admission packet included the required information for one Resident (#46), out of a sample of one record reviewed. Specifically, the facility failed to ensure the Resident had a full thirty days to rescind the Arbitration Agreement after signing it as required. Findings include: On 1/11/24 at 1:10 P.M., the facility Administrator provided the requested list of residents, who currently are residing in the facility, that have entered into a binding arbitration agreement on or after September 16, 2019. The list included one Resident (#46). Review of the facility's admission Packet, Attachment C: Arbitration Agreement, undated, indicated but was not limited to the following: -Right to Change Your Mind. This Arbitration Agreement may be revoked (i.e., rescinded or canceled) by written notice sent certified mail by any Party within thirty (30) days from the date the Resident moves in and takes occupancy of his/her Suite. However, if the alleged acts…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-18 · tag F0925 — failed to control pests — patternMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and documentation review, the facility failed to implement an effective pest control program, as evidenced by sanitation concerns, mice sightings, and mice droppings on one (West unit) of two units. Findings include: During a Resident Group Meeting with the surveyor on 1/12/24 at 10:30 A.M., seven of the seven residents in attendance said they all have seen mice in their rooms. The residents said staff come in rooms and set traps and hope it gets better. Three of the residents in attendance resided on the [NAME] unit. During an interview on 1/11/24 at 12:23 P.M., Resident #41 said he/she saw a mouse in their room. The Resident said the mouse ran to the corner and pointed to the far corner of the room. The surveyor observed a mouse hole in the corner, with visible mice droppings. During an interview on 1/11/24 at 4:22 P.M., Family Member (FM) #3 said he/she sees a mouse run across the room everyday he/she visits. FM #3 said he/she is in the building multiple times every week for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-18 · tag F0940 — failed to train staff — patternDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the Facility Assessment, employee education record review, and interview, the facility failed to implement and maintain and effective training program per the facility assessment for all new and existing staff. Specifically, the facility failed to provide the required training necessary to meet the needs of each resident. Findings include: Review of the Facility Assessment, revised 10/27/23, indicated but was not limited to: - Staff training/education and Competencies - Each employee at the facility is given competencies based on their position. Upon hire and annually, staff receive both education and competencies. Competency assessments are based upon the employee's job description/responsibilities and the relevant company policies and procedures that pertain to each particular position. - The facility provides continuous education and training for all our staff. We have a full-time registered nurse as our staff development coordinator (SDC). Our SDC is continually educating staff through presentations, educational fairs, and on the floor in services. -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-18 · tag F0942 — patternEnsure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the Facility Assessment, interview, and staff education record review, for four employees (Nurse #4, Nurse #6, Nurse #7, and Certified Nursing Assistant (CNA) #4), out of eight employees reviewed, the facility failed to ensure that the training on resident rights was included as mandatory training for all staff per facility assessment. Findings include: Review of the Facility Assessment, revised 10/27/23, indicated but was not limited to: - Staff training/education and Competencies - Each employee at the facility is given competencies based on their position. Upon hire and annually, staff receive both education and competencies. Competency assessments are based upon the employee's job description/responsibilities and the relevant company policies and procedures that pertain to each particular position. - The facility provides continuous education and training for all our staff. We have a full-time registered nurse as our staff development coordinator (SDC). Our SDC is continually educating staff through presentations, educational fairs, and on the floor in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-18 · tag F0943 — patternGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the Facility Assessment, interview, and staff education record review, for three employees (Nurse #4, Nurse #6, and Certified Nursing Assistant (CNA) #4) out of eight employees reviewed, the facility failed to ensure that the training on abuse, neglect, and exploitation was included as mandatory training for all staff per facility assessment. Findings include: Review of the Facility Assessment, revised 10/27/23, indicated but was not limited to: - Staff training/education and Competencies - Each employee at the facility is given competencies based on their position. Upon hire and annually, staff receive both education and competencies. Competency assessments are based upon the employee's job description/responsibilities and the relevant company policies and procedures that pertain to each particular position. - The facility provides continuous education and training for all our staff. We have a full-time registered nurse as our staff development coordinator (SDC). Our SDC is continually educating staff through presentations, educational fairs, and on the floor in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-18 · tag F0949 — failed to train staff on dementia and abuse — patternProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the Facility Assessment, interview, and staff education record review, for six out of eight direct care employees reviewed, the facility failed to ensure that the training on behavioral health was included as part of the mandatory training for all staff. Findings include: Review of the Facility Assessment, revised 10/27/23, indicated but was not limited to: - Staff training/education and Competencies - Each employee at the facility is given competencies based on their position. Upon hire and annually, staff receive both education and competencies. Competency assessments are based upon the employee's job description/responsibilities and the relevant company policies and procedures that pertain to each particular position. - The facility provides continuous education and training for all our staff. We have a full-time registered nurse as our staff development coordinator (SDC). Our SDC is continually educating staff through presentations, educational fairs, and on the floor in services. Review of the staff education/competency records for six of the eight sampled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-18 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, records reviewed, and review of the facility policies for two Residents (#22 and #41), of 20 sampled residents, the facility failed to provide care and services consistent with professional standards of practice. Specifically the facility failed: 1. For Resident #22, to communicate to the physician and timely implement recommendations made by a consulting hospice nurse; and 2. For Resident #41, to follow their policy and fully investigate a fall to analyze the vulnerabilities and consider interventions to mitigate the risk of future falls. Findings include: 1. Review of the facility's policy titled Physician Services, undated, indicated but was not limited to: -Supervising the medical care of residents includes but is not limited to: providing consultation or treatment when called by the facility -The attending physician will determine the relevance of any recommended interventions from other disciplines. Resident #22 was admitted to the facility in August 2019 with the following diagnoses: dementia and atrial fibrillation (irregular heart rhythm).…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-18 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and policy review, the facility failed to ensure proper care and treatment of a midline catheter (long, thin, flexible tube that is inserted into a large vein in the upper arm to administer medication into the bloodstream) device in accordance with professional standards of practice for one Resident (#56), out of a total sample of 20 residents. Specifically, the facility failed to flush the midline to prevent blockages and change the midline dressing per physician's orders. Findings include: Review of the facility's policy titled Midline/Extended Dwell Catheter Flushing, dated January 2022, indicated but was not limited to: - Purpose: To maintain patency of the midline or extended dwell catheter. 1. A prescriber order is required for vascular access devices (VADs) flushing. The order will be specific with regards to flush solution, volume, and frequency. 2. The VAD will be flushed before and after administration, in between multiple intravenous medication administrations, and routinely, at established intervals, when the VAD is not in use. Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-18 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed, interviews, and policy review, for one Resident (#27) with a history of trauma, of 20 sampled residents, the facility failed to ensure he/she received culturally competent, trauma-informed care in accordance with professional standards of practice. Specifically, the facility failed to assess the Resident and identify triggers of trauma to prevent potential re-traumatization. Findings include: Review of the facility's policy titled Trauma Informed Care, dated 7/23, indicated but was not limited to: -Nursing staff are trained on screening tools, trauma assessment and how to identify triggers associated with re-traumatization. -Trauma-informed care is culturally sensitive and person-centered. -Steps in the procedure: Implement universal screening of residents for trauma. -Resident-care strategies: As part of the comprehensive assessment, identify history of trauma or interpersonal violence when possible. Identifying past trauma or adverse experiences may involve record review or the use of screening tools. Resident #27 was admitted to the facility in July…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-18 · tag F0825 — isolatedProvide or get specialized rehabilitative services as required for a resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and records reviewed, for two Residents (#75 and #279), of 20 sampled residents, the facility failed to provide specialized rehabilitative services, specifically speech-language pathology services, as required in the resident's comprehensive plan of care. Findings include: Review of the facility's policy titled Functional Impairment, undated, indicated but was not limited to: -the staff and physician will collaborate to identify a rehabilitative care plan to help improve function and quality of life and meet a resident/patient's goals and needs to attain other desired outcomes such as discharge to the community -the physician will order any therapy services based on the above considerations 1. Resident #75 was admitted to the facility in December 2023 with the following diagnoses: cerebral infarction (stroke), hemiplegia and hemiparesis (weakness or loss of strength) following cerebral infarction affecting right dominant side, and dysphagia (difficulty swallowing). Review of the Minimum Data Set (MDS) assessment, dated 12/22/23, indicated Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-18 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to maintain accurate medical records for one Resident (#28), out of a total sample of 13 residents. Specifically, the facility failed to ensure staff accurately and completely documented the presence of signs and symptoms of infection of the Resident's port-a-cath (device that is usually placed under the skin in the right side of the chest. It is attached to a catheter (a thin, flexible tube that is threaded into a large vein above the right side of the heart called the superior vena cava) to deliver medication. Findings include: Resident #28 was admitted to the facility in November 2022 with diagnoses including multiple myeloma (a cancer that forms in a type of white blood cell called a plasma cell). Review of the medical record indicated Physician's Orders including but not limited to: -Monitor Right port-a-cath for signs/symptoms of infection, every shift (1/18/24) Review of the Treatment Administration Record (TAR), dated 1/18/24 through 1/31/24 and 2/1/24 through 2/17/24 reflected the order to monitor the Resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-12-07 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, documentation review, policy review, and interview, the facility 1. Failed to implement transmission-based precautions (TBP) for a newly admitted Resident (#268) and educate the Resident's family on TBP, per the facility's policy, to help prevent the potential spread of infection throughout the facility; and 2. Failed to have an ongoing infection control and surveillance program that included consistent tracking, identifying, and monitoring of all potential or actual infections within the facility. Findings include: 1. During an initial tour on 12/1/21 at 7:37 A.M., the surveyor observed two Residents (#62 and #218) out of the unit census of 26 residents, with signs outside of their bedroom doors indicating they were on contact or TBP. During an interview on 12/1/21 at 8:52 A.M., Nurse #1 said there were currently 26 residents on the unit and to the best of her knowledge only two Residents #62 and #218 were on some type of isolation or TBP. In addition, she said Resident #268 was a new admission, but did not require any quarantine or precautions. On 12/1/21 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-12-07 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to notify the physician and the Healthcare Proxy (HCP) when a resident returned to the facility with a new trauma pressure injury for one Resident (#35), out of a total sample of 17 residents. Findings include: Resident #35 was newly diagnosed with an unstageable left heel wound in August 2021. Review of Resident #35's current Physician's Orders indicated the following: -Healthcare proxy activated effective 7/16/21 Review of Resident #35's Care Plan for Alteration in Skin Integrity related to trauma on the left Achilles (tendon connecting calf muscles to the heel) was initiated 8/24/21 and indicated the following: -update family with changes in wound status Review of the initial Wound Weekly Observation Tool, dated 8/18/21, indicated the following: -Left heel, acquired 8/16/21 by trauma, first observation, granulation tissue present (beefy red), moist, small amount serous drainage. Measurement 3 centimeters (cm) length, 1.5 cm width, 0.2 cm depth, peri- wound tissue described as fragile, no swelling, no other sign of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-12-07 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, interview, and policy review, the facility failed to ensure that professional standards for medication administration via a gastrostomy tube (GT) were met for one Resident (#9), out of a total sample of 17 residents. Specifically, the facility failed to ensure staff 1. Checked the GT for placement per the facility's policy; and 2. Flushed the GT with the proper amount of water, per the physician's order. Findings include: 1. Review of the facility's policy titled Gastrostomy Tube Medication Administration, dated 1/29/09, indicated, but was not limited to: - Check the medication administration record (MAR) to confirm the order: note the medication, dose, route (tube), volume of water for flushing . Note: Medication administration via tube requires flushing with water at several steps in the procedure. - With gloves on, check for proper tube placement using air and auscultation only. Never check placement with water. - Administer each medication separately and flush the tubing between each medication. Resident #9 was admitted to the facility in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-12-07 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to follow their policy by not immediately documenting the condition of a new trauma pressure injury the resident received while out of the facility at a medical appointment. In addition, they failed to notify and obtain treatment orders from the physician to start providing immediate care to the trauma pressure injury for one Resident (#35), out of a total sample of 17 residents. Findings include: Review of the facility's wound management policy titled Pressure Ulcer Prevention Management and Treatment Program, dated May 2013, indicated the following: -The registered nurse is responsible for the completion of the skin assessment on admission, re-admission and four weeks post admission and with significant change using the skin assessment tool. -The charge nurse or designee is responsible for completing the weekly Pressure Ulcer Flow Sheet and/or weekly Wound/Skin Condition Report, and implementing appropriate interventions if a skin condition or breakdown is noted. -When a pressure ulcer is identified, the nurse will notify…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-12-07 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews, and policy review, the facility failed to ensure professional standards were followed for residents receiving dialysis services, through ongoing communication and collaboration with the dialysis facility for two Residents (#55 and #38), out of two total residents receiving dialysis. Findings include: Review of the facility's policy for Hemodialysis, dated May 2014, indicated the following procedures: -clarify with a physician if Hemodialysis medications should be given pre-dialysis or held -the licensed nurse will document on the Hemodialysis flow sheet (communication form) whenever a resident goes and returns from dialysis -the communication book will include pertinent information on the resident (vital signs, medications given prior to dialysis) -the Unit Manager will read the communication book upon return from dialysis 1. Resident #55 was admitted to the facility in May 2018 with a diagnosis of diabetes and was receiving Hemodialysis outside of the facility. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-12-07 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and policy review, the facility failed for one Resident (#66), out of a total sample of 17 residents, to have documented evidence of a clinical rationale for the as needed extended use of a psychotropic medication. Findings include: Resident #66 was admitted to the facility in November 2021. Review of the medication administration record (MAR) indicated the following: 1. On 11/13/21, the Resident had a new order for Alprazolam (an anti-anxiety) 0.5 milligrams (mg) every 12 hours as needed (PRN) for anxiety; the order had a discontinuation date of 11/15/21; the medication was not used in those three days by the Resident. 2. On 11/15/21, a new order was received for Alprazolam 0.5 mg, every 12 hours PRN for anxiety for 14 days. Throughout the 14-day period the medication was administered five times out of a possible 28 times. 3. On 11/29/21, following the discontinuation of the previous order, a new order was received for Alprazolam for 0.5 mg every 12 hours PRN for anxiety. The order did not include a duration for use. During an interview on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2025-03-07 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure a Notice of Transfer/Discharge was issued to one Resident (#69), out of a total sample of 18 residents and one discharged Resident (#80), out of a total sample of three discharged residents. Findings include: Review of the facility's policy titled Transfers or Discharge Notice, undated, indicated but was not limited to: -Residents and/or Representatives are notified in writing, and in a language and format they understand, at least thirty (30) days prior to a transfer or discharge. -Under the following circumstances, the notice will be given as soon as it is practicable but before the transfer or discharge: An immediate transfer or discharge is required for the resident's urgent medical needs. 1. Resident #69 was admitted to the facility in July 2023 with diagnoses including dysphagia, chronic atrial fibrillation, atherosclerotic heart disease of native coronary artery without angina pectoris. Review of a Nursing Progress note, dated 1/3/25 at 2:41 P.M., indicated Resident #69 was transferred to the hospital for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2025-03-07 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure a Bed Hold Policy Notice was issued upon transfer to the hospital for one Resident (#69), out of a sample of 18 residents, and one discharged Resident (#80), out of a total sample of three discharged residents. Findings include: Review of the facility's policy titled Bed Holds/Returns, undated, indicated but was not limited to: - Residents and/or representatives are informed (in writing) of the facilities and state bed-hold policies. -Residents are provided with written information about these policies: at the time of transfer (or if the transfer was an emergency, within 24 hours) -Written information will be provided to the residents and/or the resident representatives that explains in detail: The rights and limitations of the resident regarding bed-holds; The reserve bed payment policy as indicated by the state plan; The facility per diem rate required to hold a bed, or to hold a bed beyond the state bed-hold period; the return policy. 1. Resident #69 was admitted to the facility in July 2023 with clinical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-01-18 · tag F0844 — widespreadFollow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
What the surveyor found here — the official record, unedited, may be distressing
Based on interviews and review of the Health Care Facility Reporting System (HCFRS-State agency reporting system), the facility failed to provide written notice to the State agency when a change in the facility's Director of Nursing (DON) occurred. Findings include: Review of HCFRS indicated: -Change in facility DON occurred on 12/1/21 Further review of HCFRS failed to indicate the State Agency was notified when the change took place for the current DON as required. During an interview on 1/16/24 at 8:14 A.M., the Administrator said the Director of Nurses started on July 19, 2023 and she did not report the change in HCFRS. The Administrator said she thought only a change in the administrator had to be reported. Review of HCFRS on 1/19/24 indicated the facility reported a change of DON on 1/16/24 to the current DON but did not indicate the date the role was assumed.
- No harm found · B2024-01-18 · tag F0582 — patternGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, and the Beneficiary Protection Notification Review, the facility failed to issue a Notice of Medicare Non-Coverage (NOMNC) and the Skilled Nursing Facility Advanced Beneficiary Notice (SNF ABN) for two Residents (#180 and #181), out of three resident records reviewed. Specifically, the facility failed: 1. For Resident #180, to issue the NOMNC and the SNF ABN notice; and 2. For Resident #181, to issue the NOMNC notice. Findings include: The NOMNC is issued to a resident who is receiving benefits under Medicare Part A when all covered services end for coverage reasons. A resident must be told in advance when changes will occur in their bills and the facility must fully inform the Resident of service-related changes and appeal rights. The SNF ABN notice is administered to a Medicare recipient when the facility determines the beneficiary no longer qualifies for Medicare Part A skilled services and the resident has not used all the Medicare benefit days for that episode. The SNF ABN provides information to beneficiaries so that they can decide if they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2024-01-18 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interview, the facility failed to ensure written notice for transfer and discharge was provided to Residents and/or Resident Representatives prior to hospital transfers for two Residents (#56 and #72), out of a total sample of 20 residents. Findings include: Review of the facility's policy titled Transfer or Discharge, Emergency, undated, indicated but was not limited to: - Policy Statement: Emergency transfer or discharge may be necessary to protect the health and/or well-being of the resident(s). - Should I become necessary to make an emergency transfer or discharge to a hospital or other related institution, our facility will implement the following procedures: a. prepare a transfer form to send with the resident. 1. Resident #56 was admitted to the facility in June 2020 with diagnoses including quadriplegia, neuromuscular dysfunction of bladder, and urinary tract infection. Review of the medical record indicated that Resident #56 was transferred to the hospital on 12 occassions between March 2023 and December 2023 for changes in medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2024-01-18 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interviews, the facility failed to provide written notification of the bed hold policy to one Resident (#56) prior to transfer to the hospital, out of a total sample of 20 residents. Findings include: Review of the facility's policy titled Bed-Holds and Returns, undated, indicated but was not limited to: - Policy Statement: Residents and/or representatives are informed (in writing) of the facility and state (if applicable) bed-hold policy. - All residents/representatives are provided written information regarding the facility bed-hold policies, which address holding or reserving a resident's bed during periods of absence (hospitalization or therapeutic leave). Residents are provided written information about these policies at leave twice: a. well in advance of any transfer (e.g. in the admission packet); and b. at the time of transfer (or, if the transfer was an emergency, within 24 hours). - The written information regarding bed-holds provided to the residents/representatives explains in detail: a. the duration of the stated bed hold…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-01-18 · tag F0636 — patternAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and records reviewed, for two Residents (#43 and #17), of six residents reviewed, the facility failed to conduct annual comprehensive assessments through completion of Minimum Data Set (MDS) assessments as required. Findings include: Review of the Centers for Medicare and Medicaid Services (CMS) Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual indicated for Annual Comprehensive Assessments: -The ARD (Assessment Reference Date) (item A2300) must be set within 366 days after the ARD of the previous OBRA comprehensive assessment (ARD of previous comprehensive assessment + 366 calendar days) AND within 92 days since the ARD of the previous OBRA Quarterly or SCQA (ARD of previous OBRA Quarterly assessment + 92 calendar days). -The MDS completion date (item Z0500B) must be no later than 14 days after the ARD (ARD + 14 calendar days). Review of the facility's policy titled Electronic Transmission of the MDS, undated, indicated but was not limited to: -All MDS assessments and discharge and reentry records will be completed and electronically…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-01-18 · tag F0638 — patternAssure that each resident’s assessment is updated at least once every 3 months.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and records reviewed, for five Residents (#69, #40, #23, #8, and #53), of six residents reviewed, the facility failed to conduct quarterly assessments through completion of Minimum Data Set (MDS) assessments as required. Findings include: Review of the Centers for Medicare and Medicaid Services (CMS) Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual indicated for Quarterly Assessments: The MDS completion date (item Z0500B) must be no later than 14 days after the Assessment Reference Date (ARD + 14 calendar days). Review of the facility's policy titled Electronic Transmission of the MDS, undated, indicated but was not limited to: -All MDS assessments and discharge and reentry records will be completed and electronically encoded into our facility's MDS information system and transmitted to CMS' QIES Assessment Submission and Processing (ASAP) System in accordance with current OBRA regulations governing the transmission of MDS data. -MDS electronic submissions shall be conducted in accordance with current OBRA regulations governing the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-01-18 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure a Minimum Data Set (MDS) assessment was accurately completed to reflect the status for two Residents (#28 and #76), in a total sample of 20 residents. Specifically, the facility failed: 1. For Resident #28, to ensure the MDS accurately reflected his/her cognitive status; and 2. For Resident #76, to ensure the MDS accurately reflected his/her discharge status. Findings include: 1. Resident #28 was admitted to the facility in November 2022 with a diagnosis of osteoarthritis. Review of section C-Cognitive Patterns of the MDS assessment, dated 10/26/23, indicated sections C0100 through C1000 were blank and did not reflect the Resident's cognitive status. During an interview on 1/18/24 at 4:57 P.M., the MDS Coordinator reviewed the 10/26/23 MDS and said the MDS consultant company did not assess the Resident's cognitive status and did not complete section C of the 10/26/23 MDS. She said the MDS does not accurately reflect the Resident's cognitive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-01-18 · tag F0848 — patternProvide a neutral and fair arbitration process and agree to arbitrator and venue.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and review of the Arbitration Agreement, the facility failed to ensure their arbitration agreement specifically provides for the selection of a venue that is convenient to both parties as required. Findings include: Review of the arbitration agreement in use by the facility titled Exhibit C; Arbitration Agreement, undated, failed to provide the required information indicating the selection of venue would be convenient to both parties. During an interview on 1/17/24 at 2:41 P.M., the Admissions Director said she explains the agreement to residents, but she was not aware the agreement had to offer a mutually agreed upon venue. During an interview on 1/18/24 at 5:15 P.M., Corporate Consultant #1 said she was told the facility did not need to have the venue option in the agreement.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$25,593 in federal fines across 2 penalties.
- $9,561 — penalty dated 2024-07-15
- $16,032 — penalty dated 2024-01-18
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to AZURE HEALTHCARE — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 1.7 | -0.7 vs chain |
| Health inspection | 1 of 5 | 1.8 | -0.8 vs chain |
| Staffing | 2 of 5 | 1.8 | +0.2 vs chain |
| Quality measures | 1 of 5 | 2.0 | -1.0 vs chain |
The other 5 homes this chain runs (chain average 1.7★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| AMNH LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 03/18/2024 |
| OC COLONY CENTER LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 12/29/2023 |
| BROYDE, CHAIM | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | NO PERCENTAGE PROVIDED | since 12/29/2023 |
| FRIEDMAN, SAMUEL | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 03/18/2024 |
| LIEBERMAN, AZRIEL | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | NO PERCENTAGE PROVIDED | since 12/29/2023 |
| MANDEL, ABRAHAM | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 03/18/2024 |
| SCHWARCZ, ELLIOT | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 03/18/2024 |
| JEFFERY, STEPHEN | Individual | W-2 MANAGING EMPLOYEE | — | since 02/01/2024 |
CMS files one row per role, so the 11 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $16K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225435. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-07, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.