Chestertown Nursing And Rehab
415 Morgnec Road, Chestertown, MD 21620 · For profit - Limited Liability company · 92 certified beds · (410) 778-1900 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0567)
- a high number of inspection citations overall (79) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $3,418 in federal fines (most recent 2024-01-22)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 12.7% | 20.4% | 15.4% | better |
| Long-stay residents who lose too much weight | 8.7% | 5.4% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.7% | 0.5% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.0% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 52.3% | 22.8% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 1.3% | 2.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 15.6% | 22.2% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 21.3% | 16.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 97.5% | 96.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.4% | 5.9% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 30.5% | 25.0% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 17.2% | 13.8% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 2.6% | 1.1% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 26.7% | 80.6% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 12.6% | 21.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 20.2% | 9.8% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.45 | 1.33 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 2.06 | 1.20 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
41.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 107 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 60.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 74 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.26 therapist hours per resident per day in 2026Q1 — more than 37% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 41.1%CMS range 32.0–50.5 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 14.2%CMS range 11.0–17.8 | 10.7% | Oct 2022–Sep 2024 | worse than U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 60.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 58.1% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 58.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.9% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.2%CMS range 4.5–13.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.20 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 92 beds and averages 88.1 residents a day — about 96% occupied, or roughly 4 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.38 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.70 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.03 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.25 hrs/resident/day on weekends vs 3.43 on weekdays — 5% thinner on weekends. RN hours go from 0.76 to 0.56 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 53% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
79 citations, most serious first. The 10 most serious are shown; the remaining 69 are one tap away and print in full.
- Potential for harm · F2025-08-13 · tag F0584 — failed to keep a safe, clean, comfortable home — widespreadHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — the official record, unedited, may be distressing
Number of residents sampled: Number of residents cited: Based on observation and interview, it was determined that the facility failed to ensure residents had a homelike dining environment. This was evident for the initial dining observation during the annual survey.The findings include:On 08/04/2025 at 9:35 AM, an initial observation of the Chesapeake unit upon facility entrance revealed the dining room was locked and unused for breakfast. The residents were getting their breakfast delivered to their rooms.On 08/11/2025 at 2:35 PM, an interview with the Nursing Home Administrator (NHA) revealed that the dining room was locked for breakfast and dinner. She said the residents were not up and ready in the morning by breakfast time so it stayed locked until lunch, and was locked again for dinner. The surveyor reviewed the concern.
- Potential for harm · F2025-08-13 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interview and record reviews, it was determined that facility staff failed to ensure sufficient weekend staffing. This deficient practice was evidenced by the Payroll-Based Journal (PBJ) report review during the annual survey.The findings include:A review of the facility's Payroll-Based Journal (PBJ) report on 07/30/25, revealed that the facility was flagged for excessively low weekend staffing levels during the second quarter of 2025. On 08/12/25 at 8:09 AM, a review of the facility assessment showed that the document was updated in 2025. Further review indicated that, to provide continuity of care for residents, the facility's staffing goal is 3.15 Hours Per Patient per Day (HPPD). On 08/12/25 at 8:36 AM, during an interview with Staffing Coordinator (SC) #6, the surveyor discussed that the facility's PBJ report indicated low weekend staffing. The SC #6 acknowledged that the facility had low staffing on the weekends through June 2025. When asked whether the facility uses agency nursing staff, the SC #6 stated that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-13 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview with facility staff, it was determined that the facility 1) failed to maintain kitchen, kitchen equipment and surfaces in a sanitary condition to prevent the potential for food contamination 2) failed to ensure that food items were labeled and dated. This was found to be evident during the observations of the facility's kitchen food service operations during Medicare/Medicaid recertification survey. 1) On 08/04/2025 at 7:43 AM, during the initial facility tour with the Assistant Food Service Director (Staff #1), the surveyor observed five jars of different seasonings on the top shelf, all open, with visible seasoning particles scattered across the shelf. When the surveyor asked why the seasoning jars were not covered, she stated that she had just returned from vacation and that the night staff should have kept it covered. The food preparation sink had lots of white oily stains, when asked what was in the sink, she confirmed that the stains were from oily foods that were washed during the previous shift and proceeded to clean the sink.At 8:00 AM on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — the official record, unedited, may be distressing
Number of residents sampled: Number of residents cited: Based on observation and interview, it was determined that the facility failed to ensure that resident rights are maintained by knocking prior to entering a resident's room. This was evident for 2 of 2 observations on the Chesapeake unit upon facility initial entry.The findings include:On 08/04/2025 at 9:12 AM, during an interview with Resident #8, Registered Nurse (Staff #11) opened the door and walked into the room but failed to knock prior to entering. On 08/04/2025 at 9:21 AM, an observation right outside of Resident #8's room revealed Staff #11 walked into the residents room without knocking.On 08/04/2025 at 4:50 PM, an interview with the Director of Nursing revealed that the expectation was for staff to knock prior to entering a resident's room. The surveyor reviewed the concern.
- Potential for harm · Dcited before2025-08-13 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interview and record review, it was determined that the facility failed to ensure that Advanced Beneficiary Notice of Noncoverage (ABN) was provided as required. This was evident for 1 (Resident #99) of 3 residents reviewed for beneficiary notification.The findings include:The ABN notice is provided to residents/responsible parties in order to provide information so the resident/responsible party can make a decision to continue to receive services that may not be paid for by Medicare and assume the financial responsibility prior to services ending.On 08/11/2025 at 9:07 AM, the surveyor requested Resident #99's beneficiary notification documentation for review.On 08/11/2025 at 11:15 AM, Business Office Manager (Staff #4) provided the documentation for Resident #99's beneficiary notification which indicated the last day covered for Part A Services was 2/4/25. Staff #4 informed the surveyor that she was unable to find documentation regarding the ABN. At the same time, an interview with Staff #4 revealed that Resident #99…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — the official record, unedited, may be distressing
Number of residents sampled: Number of residents cited: Based on record review and interview, it was determined that the facility failed to ensure that a resident was free from abuse. This was evident for 1 (Incident #310745) of 3 Facility Reported Incidents (FRIs) reviewed during the annual survey.The findings include:On 08/11/2025 at 10:34 AM, review of Incident #310745 investigation documentation revealed that on 4/20/25, Geriatric Nursing Assistant (Staff #34) observed bruises on Resident #24's right ankle. Further review of the investigation documentation revealed when Staff #34 asked Resident #24 about the bruising, he/she indicated that GNA was rough and aggressive with him/her on 4/19/25. On 08/11/2025 at 10:43 AM, review of the follow-up investigation report form revealed that the allegation was verified by the facility based on statements collected and physical findings.On 08/13/2025 at 8:39 AM, the surveyor reviewed the concern with the Nursing Home Administrator, who was aware that the allegation was verified by the facility.
- Potential for harm · D2025-08-13 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on record review and staff interviews, the facility failed to ensure less restrictive alternatives were attempted and documented prior to administering an additional antipsychotic medication. This deficient practice was evident for 2 (Resident #6 and #69) of 2 residents reviewed for unnecessary medications during a Medicare/Medicaid recertification survey. The findings include: 1) On 08/06/2025 at 10:03 AM, a record review revealed that on 07/09/2025, the Medical Director (Staff #32) ordered an additional prescription of Seroquel (Quetiapine) 25 mg BID, in addition to the standing Quetiapine 50 mg BID, increasing the total daily dose to 75 mg at 9:00 AM and 5:00 PM. On 08/06/2025 at 10:07 AM on the same day, a review of Resident #69's progress notes in the electronic health record on 07/10/2025 showed Alert Note with note text: Behaviors, Resident observed very agitated and aggressive towards staff and residents. Medical Doctor made aware, medication in place. The note did not reflect whether non-pharmacological…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — the official record, unedited, may be distressing
Number of residents sampled: Number of residents cited: Based on record review and interview, it was determined that the facility failed to report an allegation of abuse within two hours. This was evident for 1 (Incident #310745) of 3 Facility Reported Incidents reviewed during the annual survey.The findings include:On 08/11/2025 at 10:34 AM, review of Incident #310745 investigation documentation revealed that on 4/20/25 at 11:30 AM, Geriatric Nursing Assistant (Staff #34) observed bruises on Resident #24's right ankle. Further review of the investigation documentation revealed that on 4/20/25 at 11:30 AM, when Staff #34 asked Resident #24 about the bruising, he/she indicated that GNA was rough and aggressive with him/her on 4/19/25. On 08/11/2025 at 10:43 AM, review of the investigation documentation revealed that the facility failed to report the incident to the Office of Health Care Quality until 4/20/2025 at 1:10 PM.On 8/11/25 at 11:28 AM, the surveyor reviewed the concern with the Nursing Home Administrator, she understood that the incident was not reported within two hours.
- Potential for harm · Dcited before2025-08-13 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on record reviews and interviews, it was determined that facility staff failed to ensure a thorough investigation was conducted for an allegation of staff to resident abuse and failed to maintain documentation. This deficient practice was evident for one resident (# 78) reviewed for facility reported investigations during the annual survey.The findings include:On 08/11/25, a review of the facility reported incident (FRI) # 310743 revealed that on 1/26/25, Resident #78 informed a nurse supervisor that a staff member made inappropriate comments while administrating medication on 01/24/25. The resident stated that the comments made them feel uncomfortable and embarrassed. A review of the facility's initial report form dated 01/27/25 indicated that the facility contacted the police. The alleged perpetrator was suspended, a psychiatric nurse practitioner was requested to evaluate the resident, and social worker met with the resident to ensure the resident felt safe. In addition, statements were obtained from Resident #78, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Number of residents sampled: Number of residents cited: Based on record reviews and interviews, it was determined that facility staff failed to ensure electronic transfer forms and bed hold notices were completed in Point Click Care for a resident who was transferred to the hospital. This deficient practice was evident for one resident (#93) reviewed for transfer notices during the annual survey.The findings include: On 08/07/2025 12:07 PM, during a review of Resident #93's medical record, the surveyor noted documentation indicating that the resident was transferred to the hospital on 4/24/25. The surveyor confirmed that the facility had completed an electronic transfer form and bed hold notice. Further review showed another transfer to the hospital on [DATE], in which there was no documentation indicating that an electronic transfer form or bed hold notice had been completed. The surveyor requested proof of an electronic transfer form and bed hold notice completed. During an interview with the Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 69 citations
- Potential for harm · D2025-08-13 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on record review and interview, it was determined that the facility failed to ensure the Minimum Data Sheet (MDS) accurately reflected a resident's status. This was evident for 1 (Resident #5) of 3 residents reviewed for pressure ulcers/wounds.The findings include:The Minimum Data Set (MDS) is a federally mandated assessment tool used by nursing home staff to gather information on each Resident's strengths and needs. Information collected drives resident care planning decisions. MDS assessments must be accurate to ensure that each Resident receives the care they need.On 08/04/2025 at 5:13 PM review of Resident #5's medical record revealed a documented skin check dated 4/23/25 that indicated the resident had four wounds. At the same time, further review of the skin check document revealed two of the wounds (the left hip and right heel) were documented as present on admission (the resident had the wounds prior to being admitted to the facility).On 08/04/2025 at 5:19 PM, review of Resident #5's medical record revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Number of residents sampled: Number of residents cited: Based on record review and interviews, it was determined that facility staff failed to provide evidence that a level 1 preadmission screening and resident review (PASARR) was completed prior to admission, or at the time of admission for a resident with a mental disability. This deficient practice was evident for 1 (Resident #6) of 2 residents reviewed for PASARR during the annual survey. The findings include: The PASARR process requires that all applicants to Medicaid-certified nursing facilities be screened for possible serious mental disorders, intellectual disabilities and related conditions. This initial screening is referred to as Level I Identification of individuals with MD or ID and is completed prior to admission to a nursing facility. The purpose of the Level I pre-admission screening is to identify individuals who have or may have MD/ID or a related condition, who would then require PASARR Level II evaluation and determination prior to admission…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview with facility staff, it was determined that the facility failed to 1) initiate a care plan for residents receiving oxygen therapy, 2) initiate a care plan for a resident with Clostridioides difficile (C. Diff), and 3) initiate a care plan for a resident with colostomy. This was evident for 3 residents (Residents #19, #20 and #98) out of 3 resident records reviewed for care plans during the Medicare/Medicaid recertification survey. A care plan is a guide that addresses the unique needs of each resident. It is used to plan, assess, and evaluate the effectiveness of the resident's care.Oxygen (O2) therapy is a treatment that provides you with extra oxygen to breathe in. It is also called supplemental oxygen. It is only available through a prescription from your health care provider.Clostridioides difficile (C. Diff) is the currently accepted scientific name, replacing the former Clostridium difficile (C. Diff). Both names refer to the same bacterium, which is a common cause of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of a facility reported incident , record reviews and staff interviews, it was determined that the facility failed to 1) revise a care plan to accommodate the need after medication was increased and 2) revise a care plan after a facility reported incident. This was evident for 1 resident (Resident #69) out of 3 residents reviewed for care plans during the Medicare/Medicare recertification survey.The care plan provides an opportunity to see if it meets the residents' needs by reviewing what strategies are working and which are not. It can also identify changes in the resident's condition or behavior that will require revisions of the care plan. Care conferences are usually held on a regular basis, often quarterly, but can be scheduled more frequently if needed based on the resident's condition. 1) On 08/06/2025 at 9:57 AM, during a review of Resident #69’s order in his/her electronic health records, it revealed that the Medical Director, Staff #32 had given an order on 07/09/2025 for “Seroquel Tablet 25 MG (Quetiapine Fumarate) Give 1 tablet by mouth two times a day”…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, it was determined that the facility staff failed to follow physician's orders and professional standards of quality when administering blood pressure medication. This deficient practice was evident for one resident (#9) reviewed for professional standards during the annual survey. The findings include: On 08/05/25 at 4:51 PM, a review of Resident #9's medication administration record (MAR) for July 2025 revealed a physician's order dated 12/31/24 for Metoprolol 25 milligram (mg) to be administered twice daily for hypertension with instruction to hold the medication if the systolic blood pressure was less than 100 mmHg. The MAR showed that the Metoprolol was administered twice daily for the entire month of July 2025. However, review of the resident's blood pressure readings revealed that it was only recorded on 7/3/25, 7/8/25, 7/16/25, and 7/21/25. On 8/6/25 at 10:45 AM, during an interview with licensed practical nurse (LPN) #5, the survey asked about the process for administering blood pressure medications. The LPN #5 explained that in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interviews and record reviews, it was determined that the facility staff failed to provide appropriate treatment to maintain the resident's ability to perform activities of daily living. This deficient practice was evident for 1 (Resident #6) of 2 residents reviewed for vision and hearing. The findings include: During an interview with Resident #6 on 08/04/2025 at 10:56 AM, the resident expressed concerns about their vision and hearing and stated that the facility did not address the concerns. A review of Resident #6's medical records revealed that the facility referred the resident to 360 Care for an ear exam due to decreased hearing. The exam was completed on 07/08/25. The audiologist documented that the resident's exam was abnormal due to impacted cerumen (earwax) and recommended Debrox (earwax removal aid) for the resident's left ear. Review of the resident's physician orders failed to show an order for Debrox or documentation explaining why the recommendation was not followed. On 08/05/25 at 9:43 AM, during an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interviews and record reviews it was determined that facility staff failed to assist a resident who was dependent on staff for activities of daily living (ADLs) for showers. This deficient practice was evident for 1 (#38) resident reviewed for ADL care during the annual survey. The findings include: During an interview with Resident #38 on 08/04/25 at 11:20 AM, the resident stated they are to receive showers on Wednesday and Saturday during the evening shift. However, staff fail to provide showers and instead offered a bed bath. The resident stated they would prefer showers and reports that staff sometimes document that they refused showers, which the resident stated was not true. On 08/04/25 at 11:30 AM, during an interview with the Unit Manager #7 (UM), the surveyor asked where staff documented residents showers. The UM #7 stated that some staff documented showers in Point Click Care (PCC), and other staff recorded them in the unit's shower log. The surveyor reviewed the shower logbook which revealed that Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Number of residents sampled: Number of residents cited: Based on interviews, observations, and record reviews it was determined that staff failed to 1.) adequately monitor and assess urinary output and 2.) ensure pain was assessed and managed per the physician's order. This deficient practice was evident for one Resident (#38) reviewed for quality of care and one (#94) of two residents reviewed for pain management during the annual survey.The findings include: 1. On 08/04/2025 at 11:20 AM during an interview, Resident #38 reported that the urine in their foley catheter bag was often dark, bloody with clots and staff fail to irrigate the foley catheter tubing. The resident further stated they were hospitalized in April 2025 for urinary tract infection since staff failed to irrigate the foley catheter tubing. The surveyor observed amber colored cloudy urine in the resident's foley catheter bag. On 08/06/25, a review of Resident #38 medical record revealed a progress note dated 04/27/25 at 10:28 PM, documented by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interview and record review, it was determined that the facility failed to ensure a resident received services consistent with professional standards of practice to prevent new pressure ulcers/wounds from developing. This was evident for 1 (Resident #5) of 3 residents reviewed for pressure ulcers/wounds.The findings include:On 08/04/2025 at 8:20 AM, an interview with Resident #5 revealed that the facility staff did not always turn him/her from side to side every two hours, and as a result, he/she developed two new pressure ulcers/wounds in the facility. He/she further indicated he/she was unable to reposition himself/herself and was dependent on staff for repositioning. On 08/04/2025 at 5:07 PM, a review of Resident #5's medical record revealed a resident assessment with an ARD dated of 2/21/25 that indicated the resident had a Brief Interview for Mental Status (BIMS) of 15. A recent resident assessment with an ARD of 8/6/25 indicated the resident had a BIMS of 14.A Brief Interview for Mental Status (BIMS) is a tool…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0691 — failed to provide colostomy / ostomy care — isolatedProvide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the review of Complaint Number 310737, medical records, and interviews with facility staff, it was determined that the facility failed to ensure proper colostomy care was provided and documented for a resident (Resident #98), who had a colostomy. This deficiency was identified during the complaint investigation at the facility's Medicare/Medicaid recertification survey An ostomy is a surgery that makes a temporary or permanent opening in the skin called a stoma. A stoma is a pathway from an internal organ to the outside of your abdomen. A colostomy is a surgical procedure that brings one end of the large intestine out through an opening (stoma) made in the abdominal wall. Stools moving through the intestine drain through the stoma into a bag attached to the skin of the abdomen. A colostomy bag, also called a stoma bag or ostomy bag, is a small, waterproof pouch used to collect waste from the body. The Minimum Data set (MDS) assessment is a federally mandated assessment tool that nursing home staff use…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on surveyor observation, review of the medical record, and interview with facility staff, it was determined the facility staff failed to provide residents with respiratory care consistent with professional standards by 1) failing to date and label the oxygen tubing, nasal cannula and the humidifier bottle and 2) failing to follow the physicians' order for the oxygen administration. This was evident for 1 resident (Resident #19) out of 1 resident observed on oxygen therapy during the Medicare/Medicaid recertification survey.The findings include:Oxygen (O2) therapy is a treatment that provides you with extra oxygen to breathe in. It is also called supplemental oxygen. It is only available through a prescription from your health care provider.Oxygen saturation or SpO , is a medical measurement that indicates the percentage of oxygen-carrying hemoglobin in the blood compared to the total amount of hemoglobin. It is a key indicator of how well oxygen is being distributed from the lungs to the rest of the body.Oxygen tubing is a clear, flexible, medical-grade tube used to deliver…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Number of residents sampled: Number of residents cited: Based on interview and record review, it was determined that the facility failed to ensure 1) pain management was provided to a resident based on professional standards of practice and the comprehensive person-centered care plan, and 2) adequate pain management by assessing pain as ordered. This was evident for 2 (Resident #8 and #94) of 2 residents reviewed for pain management. The findings include: 1) On 08/04/2025 at 9:17 AM, an interview with Resident #8 revealed that he/she was always in pain due to his/her back, and that his/her pain was not managed by his/her current medication regimen. On 08/04/25 at 4:56 PM, review of Resident #8's medical record revealed a progress note titled, nurse practitioner follow up note, dated 7/30/25 at 10:30 PM by Nurse Practitioner (Staff #40), which indicated the resident reported he/she had low back pain all of the time due to arthritis. At the same time, further review of the resident's medical record failed to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0711 — isolatedEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Number of residents sampled: Number of residents cited: Based on interview and record review, it was determined that the facility failed to ensure that the physician reviewed a resident's total plan of care at each visit. This was evident for 1 (Resident #8) of 2 residents reviewed for hospitalization during the annual survey.The findings include:On 08/04/2025 at 9:17 AM, an interview with Resident #8 revealed that he/she was always in pain from his/her back. He/she indicated their pain was not managed by their current medication regimen.On 08/04/25 at 4:37 PM, review of Resident #8's medical record revealed that he/she was hospitalized on [DATE].On 08/04/25 at 4:46 PM, further review of Resident #8's medical record revealed the discharged summary from the hospital dated 7/29/25, which indicated that the resident had been seen by palliative medicine. Further review of the discharge summary revealed that the resident had back pain and that the resident was recommended by palliative medicine to have transdermal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interviews and record reviews, it was determined that the facility staff failed to conduct annual nursing aide performance reviews. This was evident for 5 out of 5 nursing aide performance appraisals, reviewed during the annual survey. The findings include: During an interview with the Assistant Director of Nursing (ADON) on 08/11/25 at 11:46 AM, the surveyor inquired about the process for conducting annual performance reviews. The ADON explained annual training was offered to nursing aides and stated the surveyor should speak with Human Resource (HR) #4 regarding annual performance reviews. The surveyor requested employee files including annual performance reviews, for geriatric nursing assistant (GNA) #45, GNA #46, GNA #22, GNA #47, and GNA #48. On 08/11/2025 at 12:30 PM, the ADON provided the surveyor with employee files for GNA #45, GNA #46, GNA #22, GNA #47, and GNA #48. A review of the files failed to show evidence that a performance review had been conducted within the past 12 months. The surveyor informed ADON…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0732 — isolatedPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Number of residents sampled: Number of residents cited: Based on observation and interviews, it was determined that facility staff failed to post the actual hours worked per shift for Registered Nurse (RN), Licensed Practical Nurse (LPN), Certified Medication Aide (CMA), Geriatric Nursing Assistant (GNA). This deficient practice was evident for 2 (Chesapeake and [NAME]) out of 2 units reviewed for posted nurse staffing information. The findings include: During the initial tour of Chesapeake Unit on 08/04/25 at 7:35AM, the surveyor observed a white board hanging on the wall dated 08/04/25. The whiteboard listed Nurse Unit Manager (UM) #7, six GNA's with their room assignments, LPN #35, LPN #9, and RN #11. However, the actual hours worked were not listed for any of the staff. A Resident Care Staffing Report sheet was taped to the white board, which included a sections for day, evening and night shifts, unit census, and nursing staff assignments. The area designated for actual hour worked was left blank. Multiple…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of narcotic record books and interviews with facility staff, it was determined that the facility failed to ensure narcotic record books were consistently signed by both incoming and outgoing nurses. This was evident for 5 out of 5 narcotic books reviewed during the facility's Medicare/Medicaid recertification survey. On 08/05/2025 at 7:40 AM, during a medication administration observation on the [NAME] Unit, the surveyor reviewed the narcotic record book and noted multiple missing signatures dating back to May 2025. More recent omissions included the weekend shifts from 08/01/2025 through 08/03/2025. At 7:44 AM on 08/05/2025, the unit manager Staff #5 was called for dual observation. She confirmed the missing signatures. When asked about facility protocol, she stated that narcotics were to be counted at the beginning and end of each shift by both the outgoing and incoming nurse, and that both nurses were required to sign the record. She acknowledged that the absence of signatures was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on record review and staff interviews, it was determined that the facility failed to ensure that resident Medication Regimen Review (MRR) recommendations were addressed by the provider. This was evident for 3 (Resident #5, #6, and #69) of 5 residents reviewed for unnecessary medications. The findings include: 1) Gradual Dosage Reduction (GDR) refers to the process of systematically reducing the dosage of medications, especially psychotropic drugs, over time, while carefully monitoring a patient's response to reduce reliance and dependence on certain medications, to find the lowest effective dose and to avoid unnecessary medication. On 08/06/2025 at 9:50 AM, review of the pharmacy medication regimen review (MRR) for Resident #69 showed that in June 2025 the pharmacy recommended a gradual dose reduction (GDR) of Alprazolam 0.25 mg one time a day, Alprazolam 0.25 mg every 12 hours, Gabapentin 600 mg two times a day and Quetiapine 50mg (Seroquel) two times a day. Further review revealed that Resident #69 was last seen for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interviews with facility staff, it was determined that the facility failed to ensure residents were free from unnecessary psychotropic medications. This was found to be evident for 1 (Resident #69) out of 2 residents reviewed for unnecessary medications during the facility's Medicare/Medicaid recertification survey. The findings include: Brief Interview for Mental Status (BIMS) is a standardized assessment tool used in long-term care facilities to screen residents for cognitive impairment. The BIMS assessment helps identify potential cognitive decline, including early signs of dementia and can help determine if further evaluation is needed. Gradual Dosage Reduction (GDR) refers to the process of systematically reducing the dosage of medications, especially psychotropic drugs, over time, while carefully monitoring a patient's response to reduce reliance and dependence on certain medications, to find the lowest effective dose and to avoid unnecessary medication. An…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews it was determined that the facility failed to ensure the 1) appropriate labeling and storage of medications and 2) appropriate temperature monitoring was maintained for the medication refrigerator. This was evident in 2 out of 5 medication carts observed and 1 out of 2 medication storage rooms observed during the facility's Medicare/Medicaid recertification survey.House Stock Medications are medications kept readily available on-site for general use by residents or patients, not specifically ordered for an individual. 1) On 08/05/2025 at 10:06 AM, during a medication administration observation on the [NAME] Unit, the surveyor observed one opened bottle each of Melatonin tablets, Vitamin B12 tablets, Magnesium Oxide tablets, and Guaifenesin extended-release expectorant that were not dated. At 10:10 AM on 08/05/2025, in an interview with Licensed Practical Nurse LPN #17, when she was asked for the expectation regarding dating house stock medications, she stated that whenever…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0791 — failed to provide routine dental services — isolatedProvide or obtain dental services for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interviews and record reviews, it was determined that facility staff failed to refer a resident with worn down dentures for dental services in a timely manner. This deficient practice was evident for one resident (#10) reviewed for dental services during the annual survey. The findings include:During an interview with Resident #10 on 08/04/25 at 8:52 AM, the resident expressed concerns regarding their dentures. The resident stated that someone was supposed to schedule an appointment; however, the resident was unsure who was responsible for scheduling it or when the appointment would take place. On 08/04/25, a review of Resident #10's medical records revealed a progress note dated 04/6/24, by the Registered Dietitian (RD) #10. The RD documented that the resident reported missing teeth and stated that their dentures were causing difficulty with chewing and eating. During the visit, the resident also reported that their gums were sore and request soft textured food. The RD documented that she informed the kitchen, speech…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on record reviews and interviews, it was determined that the facility staff failed to ensure 1) resident medical records were complete and accurate, and 2) resident medical records were maintained. This was evident for 3 (Resident #5, #6, and #80) of 4 residents reviewed for Preadmission Screening and Resident Review (PASARR), and 1 (Resident #97) of 42 residents reviewed during the annual survey. The findings include: 1a) Preadmission Screening and Resident Review (PASARR) is a federal requirement to help ensure that individuals are not inappropriately placed in nursing homes for long term care. PASARR requires that 1) all applicants to a Medicaid-certified nursing facility be evaluated for serious mental disorder and/or intellectual disability; 2) be offered the most appropriate setting for their needs (in the community, a nursing facility, or acute care setting); and 3) receive the services they need in those settings. On 08/05/2025 at 8:00 AM, a review of Resident #6's PASARR dated 09/16/21, revealed that in section…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — the official record, unedited, may be distressing
Number of residents sampled: Number of residents cited: Based on observation and interview, it was determined that the facility failed to ensure linen was stored and processed to prevent the spread of infection. This was evident during 1 of 1 observation of the laundry room.The findings include:On 08/12/2025 at 10:31 AM, an initial observation of the laundry room revealed two separate rooms, one with exposed dirty linen in bins and one with clean linen that was folded on tables exposed without covering. The two rooms had a door in between which failed to be closed to prevent the spread of infection while linens were processed and stored. On 08/12/2025 at 10:35 AM, an interview with Director of Housekeeping (Staff #28) revealed that the door was kept open between the two rooms when he had started working at the facility, and it had been kept that way. He was unaware that it was an infection control concern. On 08/12/2025 at 11:21 AM, the surveyor reviewed the concern with the Director of Nursing, he understood the concern.
- Potential for harm · Dcited before2025-08-13 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — the official record, unedited, may be distressing
Number of residents sampled: Number of residents cited: Based on record review and interview, it was determined that the facility failed to ensure residents had or were screened for the pneumococcal and influenza vaccinations as indicated. This was evident for 2 (Resident #43, #78) out of 5 residents screened for immunizations.The findings include:1) On 08/12/2025 at 7:53 AM, review Resident #43's immunization record failed to reveal any documentation of pneumococcal and influenza vaccinations.2) On 08/12/2025 at 7:55 AM, review of Resident #78's immunization record failed to reveal any documentation of the pneumococcal vaccination. On 08/12/2025 at 9:25 AM, the surveyor reviewed the concern with the Director of Nursing. He indicated he was aware the facility did not have a good process in place for resident immunization records and understood the concern.
- Potential for harm · D2025-08-13 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — the official record, unedited, may be distressing
Number of residents sampled: Number of residents cited: Based on record review and interview, it was determined that the facility failed to ensure that each resident was screened for and offered the COVID- 19 vaccination. This was evident for 2 (Resident #43, #78) out of 5 residents screened for immunizations.The findings include:1) On 08/12/2025 at 7:53 AM, review Resident #43's immunization record failed to reveal any documentation that indicated the resident was screened for and offered the COVID-19 vaccination.2) On 08/12/2025 at 7:55 AM, review of Resident #78's immunization record failed to reveal any documentation that indicated the resident was screened for and offered the COVID-19 vaccination.On 08/12/2025 at 9:25 AM, the surveyor reviewed the concern with the Director of Nursing. He indicated he was aware the facility did not have a good process in place for resident immunization screening and documentation, and understood the concern.
- Potential for harm · Dcited before2025-08-13 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Number of residents sampled: Number of residents cited: Based on observations and interviews, it was determined that the facility failed to ensure a safe and comfortable environment for residents and staff. This was evident during observations on the Chesapeake and [NAME] units during the annual survey. The findings include:1) On 8/4/25 at 11:31 AM, an observation of the Chesapeake unit revealed a locked closet with a 3-11 linen sign on the 300-teens hallway, which looked like a section of the door fell off next to the door code box/handle. This crack revealed the door latch exposed where staff and residents could see from the hallway.2) On 8/4/25 at 11:32 AM, further observation of the Chesapeake unit revealed a soiled utility room next to the 3-11 linen room on the 300-teens hallway. Inside the soiled utility room revealed cracked tiles on the floor in front of the square tub-looking drain.3) On 8/5/25 at 6:30 AM, an observation of the [NAME] unit shower room revealed the first shower stall in the shower room…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews with the facility staff, it was determined that the facility failed to ensure effective pest control measures were implemented to prevent and control flies in food service and resident care areas. This was found to be evident during the observations of the facility's kitchen food service operations and in two residents (Resident #84 and #78) rooms during Medicare/Medicaid recertification survey.On 08/04/2025 at 7:44 AM, a surveyor observed multiple flies flying around Resident #84's room (room [ROOM NUMBER]) while the resident was resting in bed. When the surveyor asked if flies were often present, Resident #84 replied, Yes.On 08/04/2025 at 7:51 AM, during the continued initial tour of the kitchen, this surveyor observed multiple flies inside the kitchen. When asked why there were many flies, Staff #1 stated the back door was often left open, which allowed flies to enter, since the refuse area was located directly outside the door. At the time of the observation, the surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0944 — isolatedConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interviews and administrative record reviews, it was determined that the facility failed to provide staff with the required Quality Assurance and Performance Improvement (QAPI) training. This deficient practice was evident for 7 out of 7 employee files reviewed during the annual survey. The findings include: During an interview with the Assistant Director of Nursing (ADON) on 08/11/25 at 11:46 AM, when asked about the process for training staff, she explained that she conducts ongoing training twice per month. She further explained that the facility held its annual competency skills fair in May 2025. The surveyor requested employee files to include education verifying that geriatric nursing assistant (GNA) #45, GNA #46, GNA #22, GNA #47, GNA #48, Licensed Practical Nurse (LPN) #35, and Registered Nurse (RN) #36 completed the required annual QAPI training for 2024.On 08/11/2025 at 12:30 PM, the ADON provided the surveyor with employee files for GNA #45, GNA #46, GNA #22, GNA #47, GNA #48, LPN #35, and RN #36. A review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0945 — failed to train staff on abuse prevention — isolatedInclude as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interviews and administrative record reviews, it was determined that the facility failed to provide staff with mandatory infection prevention and control training. This deficient practice was evident for 7 out of 7 employee files reviewed during the annual survey. The findings include: During an interview with the Assistant Director of Nursing (ADON) on 08/11/25 at 11:46 AM, when asked about the process for training staff, she explained that she conducts ongoing training twice per month. She further explained that the facility held its annual competency skills fair in May 2025. The surveyor requested employee files to include education verifying that geriatric nursing assistant (GNA) #45, GNA #46, GNA #22, GNA #47, GNA #48, Licensed Practical Nurse (LPN) #35, and Registered Nurse (RN) #36 completed the required infection prevention and control training for 2024.On 08/11/2025 at 12:30 PM, the ADON provided the surveyor with employee files for GNA #45, GNA #46, GNA #22, GNA #47, GNA #48, LPN #35, and RN #36. A review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0946 — isolatedProvide training in compliance and ethics.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interviews and administrative record reviews, it was determined that the facility failed to provide staff with compliance and ethics training. This deficient practice was evident for 7 out of 7 employee files reviewed during the annual survey. The findings include: During an interview with the Assistant Director of Nursing (ADON) on 08/11/25 at 11:46 AM, when asked about the process for training staff, she explained that she conducts ongoing training twice per month. She further explained that the facility held its annual competency skills fair in May 2025. The surveyor requested employee files to include education verifying that geriatric nursing assistant (GNA) #45, GNA #46, GNA #22, GNA #47, GNA #48, Licensed Practical Nurse (LPN) #35, and Registered Nurse (RN) #36 completed compliance and ethics training for 2024.On 08/11/2025 at 12:30 PM, the ADON provided the surveyor with employee files for GNA #45, GNA #46, GNA #22, GNA #47, GNA #48, LPN #35, and RN #36. A review of the files failed to show evidence of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interviews and administrative record reviews, it was determined that the facility failed to provide geriatric nursing assistants (GNA) with the required annual in-service training. This deficient practice was evident for 5 out of 5 GNA files reviewed during the annual survey. The findings include: During an interview with the Assistant Director of Nursing (ADON) on 08/11/25 at 11:46 AM, when asked about the process for annual training for GNA staff, she explained that she conducts ongoing training twice per month. She further explained that the facility held its annual competency skills fair in May 2025. The surveyor requested employee files to include education verifying that GNA #45, GNA #46, GNA #22, GNA #47, and GNA #48 completed the required annual in-service training for 2024.On 08/11/2025 at 12:30 PM, the ADON provided the surveyor with employee files for GNA #45, GNA #46, GNA #22, GNA #47, and GNA #48. A review of the files failed to show evidence of required annual in-service training. The surveyor informed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-13 · tag F0949 — failed to train staff on dementia and abuse — isolatedProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Number of residents sampled: Number of residents cited: Based on interviews and administrative record reviews, it was determined that the facility failed to provide staff with dementia training. This deficient practice was evident for 7 out of 7 employee files reviewed during the annual survey. The findings include: During an interview with the Assistant Director of Nursing (ADON) on 08/11/25 at 11:46 AM, when asked about the process for training staff, she explained that she conducts ongoing training twice per month. She further explained that the facility held its annual competency skills fair in May 2025. The surveyor requested employee files to include education verifying that geriatric nursing assistant (GNA) #45, GNA #46, GNA #22, GNA #47, GNA #48, Licensed Practical Nurse (LPN) #35, and Registered Nurse (RN) #36 completed dementia training for 2024.On 08/11/2025 at 12:30 PM, the ADON provided the surveyor with employee files for GNA #45, GNA #46, GNA #22, GNA #47, GNA #48, LPN #35, and RN #36. A review of the files failed to show evidence of dementia training. The surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-09-28 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview it was determined that the facility staff failed to develop and implement policies and procedures for a Quality Assurance Performance Improvement (QAPI) program to ensure that residents received quality care that was safe and effective. This was evident throughout the survey and has the potential to affect all residents residing in the facility. The findings include: During an interview with the Administrator on 09/28/23 01:43 PM a copy of the facility's QAPI plan was requested to be submitted to the surveyor. At 3:15 PM on 09/28/23 the administrator stated that she had forgotten to have individual attendees sign the QAA Committee attendance sheets since March 2023. Additionally, no written documentation was provided regarding the topics discussed during the last six months within the QAA committee related to quality improvement projects. The facility also failed to provide the following documentation related to QAPI activities: 1. The procedures for the system they use to identify, collect, and use feedback and input from direct care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-09-28 · tag F0921 — failed to keep a safe, functional, sanitary building — widespreadMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, records reviews, and staff interviews, the facility failed to provide and maintain a clean, comfortable/homelike environment for all residents of the facility. This was evident throughout the facility impacting all residents. Findings include: On 9/10/23 review of MD00195781 received by the Office of Health Care Quality on 08/21/23 at 1:28 PM revealed residents had been without hot water from 08/17/23 through 08/21/23. The complaint alleged that one shower room had been closed down since May 2023. Also, the residents on the Chesapeake units had to travel through a long hallway, through the facility lobby in order to use the shower room on the [NAME] side of the facility. On 09/10/23 at 17:30 during interview, the Administrator and the maintenance director #7 confirmed that the facility had experienced problems with two water heaters within the facility during the months of July and August 2023. Staff #7 was requested to provide documents detailing how the facility provided the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-28 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review, interviews, and observations it was determined that the facility staff failed to 1.) provide twice weekly showers to residents 3 (#7, #10, #16) of 24 residents reviewed per the residents' schedule, individual needs, and preferences and 2.) provide working telephones to all the residents. This was evident for 48 of 76 residents. The findings include: 1.) On 9/10/23 at 3pm during observation rounds Resident #7 stated s/he has been unable to take a shower due to the shower being closed. S/he stated the facility has one shower that is working, and it's located on the other side of the building. Review of the shower schedule for the resident revealed s/he was scheduled for showers on Thursdays and Sundays during the day shift. On 9/11/2023 at 9am during an interview with Resident #10 s/he stated, I haven't had a shower since April of 2023. S/he stated the shower is broken. They have a shower on unit one, but I don't want to go other there to take a shower. Review of the shower schedule for the resident revealed s/he was scheduled for showers on Mondays and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-28 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, medical record review and staff interview it was determined the facility failed to ensure a resident was free of significant medication error as evidenced by failure of the nurse to verify the correct dosage of a medication prior to administration. This was evident for 1 (Resident # 8) of 5 residents reviewed during the survey for medications. The findings include: Pregabalin is a nerve pain medication. It is used to treat nerve and muscle pain. Record review revealed Resident #8 was admitted to the facility with diagnoses that included but were not limited to Polyneuropathy (is when multiple peripheral nerves become damaged) and Parkinson's Disease The resident was alert and oriented and cognitively intact. During a medication pass observation on 9/26/23 at 9am RN (Registered Nurse) #50 stated she was not able to administer the medication Pregabalin to Resident # 8 due to the incorrect dosage being in the medication cart. During review of the Pregabalin medication dosage that was in the medication cart revealed a blister pack of medication with 200mg tablets.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-09-28 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews with facility staff it was determined the facility failed to document adequately on the dishwasher and three compartment sink logs, properly label and store food to ensure the food is properly maintained and does not expire and prevent flies from entering the stored food. This was found to be evident during an initial tour of the facility during the facility's Medicare/Medicaid survey. Findings include: An initial tour of the kitchen was done on 9/10/23 at 2:40 PM with the Dietary Cook, staff # 9 present and the following concerns were identified: Review of the September Three Compartment Sink Log showed a discrepancy in the diagram that was posted on the wall, of PPM (Parts Per Million). The PPM is the number of units of mass contaminant per million units of total mass. The surveyors asked staff # 77 to explain the discrepancy and she was unable to do so. Inside the dry storage area were the following observed concerns: 1. A large bag of Harvest Elbow Macaroni (1/4 left in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview and observation it was determined the facility staff failed to treat residents with respect and dignity. This was evident for 4 (#16, #48 #75, #228) of 24 residents reviewed during the survey. The findings include the following: A urinary catheter bag attaches to a catheter that is inside a person's bladder that collects urine and is covered to discreetly to hide the urine. A urinary catheter bag is to be kept below a person's bladder to prevent infection. 1. During observation rounds on 09/10/23 at 3:00 PM the Resident #16 was found to be sitting outside of his/her room in the hallway in a chair with a urinary catheter bag sitting next to him/her. The urinary catheter bag was uncovered above his/her bladder and yellow white tinged fluid was noted inside the urinary catheter bag. The Unit Manager #26 was made aware of the findings on 9/10/23 at 3:10 PM. 2. During observation rounds on 09/20/23 at 10:35 AM the Resident #48 was being transported in the hallway by GNA (Geriatric Nursing Assistant) #34 on a shower bed/stretcher with his/her urinary catheter…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0559 — isolatedHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined that the facility failed to provide written notice to a resident prior to changing the room assignment and failed to provide the resident with room assignment options. This deficient practice was evidenced in 1 (#228) of 2 resident records reviewed for room assignment changes. The findings include: During observation rounds on 09/10/23 at 9:57 am the surveyor noticed Resident #228 was assigned room [ROOM NUMBER]. On 09/15/23 at 11:25 am during an interview with Resident #228 who was in room [ROOM NUMBER], he/she made the surveyor aware the facility staff told him/her that morning he/she had to be moved to another room. He/she did receive written notice before being moved to another room and was not given an option to choose an available room and/or roommate. He/she was told a male resident needed to be isolated, so he/she had to be moved to another room. On 09/21/231:23 pm during an interview with Admissions Director # 44 he/she stated if the facility has…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0567 — failed to protect residents' money held by the home — isolatedHonor the resident's right to manage his or her financial affairs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff, resident interview and review of facility policy and procedure it was determined the facility failed to provide the ability for Resident (#58) to have access to his/her personal funds on the same day funds were requested. This was evident for 1 resident (#58) out of 58 residents reviewed during the annual survey. The findings include the following: During observation rounds on 09/14/2023 at 02:15 PM a letter addressed to all residents was found posted outside on the door of the Business Office stating that the facility petty cash account policy banking hours are from 9:00 AM to 4:00 PM on weekdays excluding holidays. During an interview on 09/14/2023 at 02:20 PM Resident (#58) stated that he/she does not have access to his/her money on the weekends. During an interview on 09/15/2023 at 09:43 AM the facility Administrator (#1) stated that money is not accessible to the residents on the weekends and that it will be fixed that they do. Review of the facility Resident Funds Policy and Procedure on 09/15/2023 at 10:00 AM stated that a resident's request for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0576 — isolatedEnsure residents have reasonable access to and privacy in their use of communication methods.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews with the resident and facility staff it was determined the facility staff failed to ensure that the resident right to privacy was maintained by delivering mail unopened to the resident. This was found to be evident for 1 (Resident # 46) of 58 residents reviewed during the survey. Findings include: An interview was conducted with Resident # 46 on 9/15/23 at 9:30 AM to discuss concerns that s/he were having. The resident stated that mailed is delivered open when s/he receives it. An interview was conducted with the Administrator on 9/15/23 at 9:40 AM and she was made aware of the resident concerns. The Administrator stated that the facility opens two residents mail and that Resident # 46 is one of them due to suspicion of paraphernalia, which is sent into the facility to this resident. The Administrator went on to say that Resident # 46 is present when the facility opens the mail. The survey team asked the Administrator if this process of opening resident's mail with the resident present is documented and/or care planned, and she stated that she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview it was determined the facility failed to give Resident #49 at least 48 hours' notice before the end of his/her Medicare covered Part A facility stay. This was evident for 1 resident (#49) out of 3 residents reviewed for discharges during the survey. The findings include the following: On 9/28/23, review of Resident #49's notices of Medicare Non-Coverage on 09/28/23 at 09:09 AM revealed that Resident #49's Medicare coverage was ending on 08/08/2023. Resident #49 was given notice that was signed by Resident #49 on 08/08/2023 therefore it was not 48 hours prior to his/her Medicare coverage ending. During an interview with the Social Worker on 9/28/23 at 10am she verified the notice of Medicare Non-Coverage was not given 48 hours prior to Resident #49's Medicare coverage ending.
- Potential for harm · Dcited before2023-09-28 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on administrative record review and interviews with facility staff it was determined the facility failed to keep a resident safe from verbal abuse. This was found to be evident for 1 (Resident # 176) of 12 residents reviewed for abuse during the facility's survey. Findings include: MD00160134 was reviewed on 9/27/23 at 12:00 PM for allegations of abuse. According to the facility's investigation, Licensed Practical Nurse (LPN) #64 admitted to being frustrated and yelling at Resident #176. According to a typed interview in which LPN #64 signed the form, she indicated that she may have been upset at the time and raised her voice. The LPN #64 stated that she told the resident that because the resident did not ring the call bell for assistance, she now has a lot of paperwork to complete and must work until 2-3:00 AM and may not make it to her appointment in the morning due to having to stay to complete the paperwork. The facility's investigation revealed the resident roommate was interviewed and confirmed that that the LPN (#64) yelled at the resident and another staff member (#65)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews with the resident family and facility staff, it was determined the facility failed to report allegations of abuse immediately to the state agency. This was found to be evident for 1 (Resident # 51) of 12 residents reviewed for abuse during the facility's Medicare/Medicaid survey. Findings include: A call was placed on 9/19/23 at 12:00 PM to Resident #51's family member. The family member told the survey team that they were informed by Registered Nurse (RN)/Unit Manager # 28 and Licensed Practical Nurse (LPN)/Unit Manager #33 that Resident # 51 had bruises noted on both hands and along both forearms. The family member went on to say that the facility was doing an investigation into this matter. At this time two surveyors went to the RN #28 and LPN #33 and asked if they would bring Resident # 51 to the resident room. An observation was made at that time of Resident # 51 hands and both hands had a large area of bruising noted to the anterior aspect of the hand. Additional bruises were noted along both forearms. One area was covered with a dressing. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews it was determined the facility failed to complete a thorough investigation of an alleged employee to resident verbal and physical abuse incident and failed to report the alleged physical and verbal abuse to the police. This deficient practice was evident for 1 (#54) of 12 residents reviewed for alleged abuse during the survey. The findings include: On 09/11/23 at 10:30 AM review of facility incident report (FRI) MD00175409 revealed allegations of employee abuse towards Resident #54 but the resident requested that the police not be notified at the time of an incident on 4/12/22. The facility report was completed by an employee, the director of nursing, staff # 2, who was currently employed by the facility. On 09/11/23 at 11:44 AM in interview with Resident #54, the resident did not recall the incident that occurred on 04/12/22. On 09/18/23 at 11:23 AM the surveyor requested the facility related incident folder with all documentation related to Resident #54 from the director of nursing. The documentation was reviewed with the director of nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — the official record, unedited, may be distressing
Based on medical record review and staff interview it was determined the facility failed to notify the resident/resident representative in writing of the bed hold policy when the resident was transferred/discharged from the facility to an acute care facility. This was evident for 1 (resident #48) of 3 residents reviewed for transfers. The findings include: Review of the medical record for Resident #48 on 9/26/23 at 2pm revealed that on 9/10/23 the resident was sent to an acute care facility for a change in his/her medical condition. Further review of the medical record failed to produce written evidence that the resident and /or the resident representative were given written notice of the bed hold policy. During an interview with the Social Worker (staff # 17) on 9/26/23 at 5:50pm she stated the resident was given the reason for the transfer; however, she was unable to produce written evidence that the resident/resident representative was given written notice of the bed hold policy.
- Potential for harm · Dcited before2023-09-28 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews it was determined that the facility failed to have Quarterly care plan meetings as required for resident (#52) and failed to update the resident care plan to include the resident is non-compliant with treatment regimen (#46). This was evident for 2 of 58 residents (#52 and #46) reviewed during the survey. The findings include: 1. During an interview with Resident #52 on 09/13/23 at 9:59 am the resident was unable to verify the facility arranged quarterly care plan meetings. On 09/21/23 at 12:05 pm a review of Resident #52's electronic medical record (EMR) revealed that there were no care plan meeting notes to review in the EMR. On 09/22/23 at 9:05 am during an interview Social Services Director #17 stated he/she was hired with the expectation of completing care plan meetings every 90 days. He/she had been working to get them done. She indicated there were a few residents who have not been seen and he/she is trying to get the ball rolling so the meetings can be held every 90 days and that prior to his/her coming to the facility some were not done…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the medical record review and staff interview it was determined the facility failed to ensure that medication was administered to a resident within a timeframe of professional standards of practice. This was evident for 1 resident (#330) out of 10 residents reviewed for medications during the survey. The Findings Include: Metoprolol Succinate ER (Extended Release) and Lisinopril are medications that are used to treat Hypertension (high blood pressure) to lower a person's blood pressure. Digoxin (Digoxin) is a medication that is used to treat Atrial fibrillation (AFIB) (irregular heart rhythm) to manage a person's heartbeat. Review of resident #330's medical record on 09/25/2023 at 01:49 PM revealed the following: 1. A physician ordered on 01/07/2023 to administer medication Metoprolol Succinate ER (Extended Release) 24-hour 200mg give 1 tab by mouth one time a day for Hypertension. Review of the January 2023 Medication Administration Audit Report revealed that on 01/21/2023 the ordered administration time of medication was 08:00 AM but this medication was given at 14:43 PM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, interviews with family, observations, interviews with facility staff and a review of facility video footage, it was determined the facility failed to supervise residents with wandering and known aggressive behaviors. This was evident for 3 residents (#51, #33 and #9) of 58 residents reviewed during the survey. Findings include: 1. A call was placed on 9/19/23 at 12:00 PM to Resident #51's family member regarding a concern that they had involving Resident #51. The family told the survey team that they were informed by Registered Nurse/(RN) Unit Manager #28 and Licensed Practical Nurse (LPN)/Unit Manager #33 that Resident (# 51) had bruises noted on both hands and along both forearms. At this time two surveyors went to the two nurses, RN# 28) and LPN (# 33) and asked if they would bring Resident (# 51) to the resident room. An observation was made at that time of Resident #51's hands and both hands had a large area of bruising noted to the anterior aspect of the hand. Additional…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review and interview it was determined that the facility failed to have an effective system in place to ensure communication of assessment information was conveyed between the nursing facility and the offsite dialysis center. This was found to be evident for 1 of 1 resident (#10) reviewed for dialysis. The findings include: Dialysis is a treatment to clean your blood when the kidneys are not able to perform the function. On 9/15/23 at 10 am Resident #10's clinical records were reviewed and revealed that the resident was admitted to the facility with diagnosis which included End Stage Renal disease and high blood pressure. Further review of the resident's clinical records revealed that the resident attended dialysis at an offsite dialysis center three times a week. During an interview on 9/15/23 at 10:30 am the unit manager #28 reported that prior to sending a resident out for dialysis they take vital signs and complete the top portion of the form (Dialysis Communication Record) which is sent to dialysis with the resident. Upon return the resident is assessed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0732 — isolatedPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews it was determined that the facility failed to ensure staffing information was complete and accurate. This deficient practice was evident for 1 of 2 units observed during the Medicare/Medicaid survey. The findings include: On 09/10/23 at 5:40 pm during observation rounds the surveyor observed the assignment board on [NAME] was not updated to reflect the current shift. During an interview with GNA #6 he/she reported the nurses usually update the assignment board. On 09/11/23 at 9:52 am while on the [NAME] Unit the surveyor observed the assignment board was not updated to reflect the nurse who were assigned to the unit. On 09/12/23 at 8:25 am the surveyor observed the assignment board on [NAME] was not updated to reflect the name of the nurse and GNA's who were working on the unit. RN #28 confirmed that the assignment was not completed. On 09/13/23 at 9:43 am the surveyor observed that the assignment board on [NAME] was not updated to reflect the current date. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on a review of the medical record and interviews with facility staff it was determined that the facility failed to respond to the pharmacy recommendations after a monthly clinical review was done. This was found to be evident for 1 (Resident # 46) of 5 residents reviewed for unnecessary medications during the facility's Medicare/Medicaid survey. Findings include: Resident #46 medications were reviewed on 9/19/23 at 11:00 AM for unnecessary medications. Upon review of the Consultant Pharmacist Medication Regimen Review Medical Director Report dated 8/24/23 it indicated the following: Physician Recommendation: Ordered: Risperdal 0.5 mg BID for Psychosis since 4/27/2023. Resident is due for a Gradual Dose Reduction (GDR) to find the lowest effective dose. Please consider a trial dose reduction. If the medication cannot be reduced at this time, please provide a rationale below related to the gradual dose reduction being clinically contraindicated at this time and make a brief clinical rationale note that benefits outweigh the risks. There was no response indicated on the form.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review and interviews it was determined that the facility physician prescribed an antibiotic to a resident without adequate indication of use. This deficient practice was evident in 1 (#226) of 5 resident records reviewed for unnecessary medications. The findings include: On 09/13/23 at 12:04 pm, review of Resident #226's medical record revealed the resident was prescribed an antibiotic for a suspected urinary tract infection (UTI). Per the medication administration record (MAR) on 09/11/23 at 9 pm the resident was ordered Cipro 250 mg by mouth two times a day for a low-grade fever for 7 days. The medication was signed off as given on 09/12/23 at 9 am. The antibiotic was discontinued on 09/13/23 at 12:37 pm. On 09/15/23 at 9:47 am. review of the Electronic Medical Record (EMR) revealed a urine specimen was collected from Resident #226 on 09/12/23 at 6:00 am. The results were reported on 09/13/23 at 2:12 pm which revealed that the resident did not have a urinary tract infection. On 09/20/23 at 10:54 am, during an interview with Director of Nursing (DON) #2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review and interviews with facility staff, it was determined the facility failed to keep a resident free from unnecessary psychotropic medications. This was found to be evident for 1 (Resident #7) of 5 residents reviewed for unnecessary medications during the facility's recertification survey. The findings include: On 9/18/23 at 4pm, Resident #7's medical records were reviewed and revealed the resident was admitted to the facility with the following, but not limited to diagnosis: bipolar disorder. Review of the medical records revealed an order for Seroquel 50 milligram two times a day for schizophrenia. Further review of resident #7's medical record revealed a consultant pharmacist medication regimen review dated 8/24/23 which documented the following: The resident was ordered Seroquel 50 mg bid for schizophrenia since 10/14/22. The Resident is due for a gradual dose reduction in an attempt to find the lowest effective dose. Please consider a trial dose reduction. Continued review of the medical record failed to reveal any documentation that the pharmacist…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medication administration observation, medical record review, and staff interview, it was determined the facility staff failed to ensure a medication error rate of less than 5%. This was evidenced by 7 errors observed during the medication administration of 25 opportunities for errors, that resulted in a medication error rate of 28%. This was found to be evident for 1 resident (R #8) out of 5 residents observed during the medication administration. The findings include: On 9/26/23 at 10:40 am, a surveyor observed a pink medication administration screen during medication administration. The surveyor asked what that color screen indicated, and RN # 50 revealed that it meant the medication was late or they hadn't signed off the medicine administration. On 9/26/23 at 10:45 am, RN #50 was observed on the Chesapeake Nursing Unit preparing the following medications for Resident #8: 1.Wellbutrin SR 150mg (milligrams) by mouth due at 8am for depression, given at 10:51am, signed off at 11:21am. 2.Aripiprazole 0.5mg by mouth due at 8am for bipolar disorder, given at 10:51am, signed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview it was determined the facility failed to secure a narcotic medication and limit access to unauthorized persons. This was evident for 1 resident (#329) out of 5 residents reviewed for medications during the annual survey. The findings include the following: Morphine is a medication that is used for pain and is classified as a narcotic. Narcotic medications are always to be kept secured and locked up when not in use by authorized staff. Review of Resident #329's medical record and facility investigation for Facility Reported Incident MD00148275 on 09/25/2023 at 11:00 AM revealed that during stay at facility, Resident (#329) was ordered Morphine which was in liquid form and dispensed to facility by the pharmacy in a bottle. On 09/11/2019 during the 3:00 PM to 11:00 PM shift it was documented in facility investigation notes that LPN (#61) left Resident #329's bottle of Morphine unsecured on the table in Resident #329's room which allowed access to unauthorized person's that included residents. On 09/12/2019 a Counseling/Warning Report was given…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0801 — isolatedEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and administrative record reviews and interviews with facility staff it was determined the facility failed to ensure that the Dietary Manager License was active and not expired. This was found to be evident when the survey team reviewed the Dietary Manager credentials during the facility's Medicare/Medicaid survey. Findings include: An initial tour of the facility was conducted on 9/10/23 at 2:40 PM and the survey team identified concerns found during the tour to include opened food without the appropriate in and out dates, food not stored properly and sealed, and flies found around food that was open. At this time the survey team requested a copy of the Dietary Manager (DM) credentials from the staff. The staff was unable to provide the requested documents at that time. On the same date at 4:55 PM the Administrator told the survey team that the DM was currently out of the facility due to medical concerns. The Administrator was asked to provide the survey team with a copy of the DM credentials on 9/11/23 at 10:30 AM and upon review of the DM credentials it…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0803 — failed to meet residents' dietary needs — isolatedEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews with facility staff it was determined the facility failed to ensure that menus were being followed when preparing food for the residents. This was found to be evident when observations were made of the kitchen during the facility's Medicare/Medicaid survey. Findings include: An observation was made on 9/28/23 at 8:30 AM of the kitchen and the food was being prepared by the Kitchen Cook, (Staff # 9). The cook was preparing carrot cake but did not have a menu to follow. When the surveyor asked the [NAME] where the menu was for the cake that he was preparing, he stated that carrot cake was on the menu, but he was preparing it from scratch without a menu. He stated that the menu was somewhere out front, but he was not following it. The survey team immediately alerted the Administrator and the Dietitian, and they stated that they would go into the kitchen to make sure that the staff is following the menu. The Dietitian stated that there is a menu, and that staff should be following the menu. The survey team asked the Administration team who was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews it was determined that the facility staff failed to: 1.) document the temperature of the refrigerator on the unit [NAME] and 2.) ensure that staff documented while providing one to one monitoring for a resident (#9) with known aggressive behaviors. This was evident for 1 of 2 units observed and 1 of 58 residents reviewed during the survey. The findings include: 1.) On 09/10/23 at 3:17 pm observation of the Nourishment Room on the unit [NAME] and review of the first 10 days of the September 2023 Temperature Log for the refrigerator revealed the AM and PM temperatures were not documented for 09/08/23 and the PM temperature was not documented on 09/09/23. On 09/28/23 at 3:40 pm the surveyor received a copy of the September 2023 Temperature Log for the refrigerator in the Nourishment Room on the unit [NAME]. The log was for the last half of the month, days 16-30. The temperature was not recorded in the PM on 09/16/23, AM or PM on 09/17/23, or PM on 09/18/23,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview it was determined that the facility failed to correctly store clean personal protective equipment for resident's rooms (#109, #404) to prevent infection and failed to use infection control practices while providing wound care to a resident (#226). This was true for 1 of 58 residents reviewed during the survey and 2 resident rooms. The findings include the following: Personal protective equipment (e.g., gloves, gowns, masks) is to be used by staff while providing direct care to residents and should be stored in a clean manner that is free of dust and dirt to prevent contamination. If contaminated personal protective equipment is used on a resident, this could cause a resident to obtain an infection. 1. During observation rounds of facility on 09/10/2023 at 17:30 PM outside of resident room (#404), a three-draw black bin, missing all four wheels, containing clean gloves, gowns and masks was found sitting directly on the floor. During an interview on 09/10/2023 at 17:50 PM the facility Administrator (#1) was made aware of the observation outside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review and interview it was determined that the facility failed to offer all residents the opportunity to receive the pneumococcal vaccines. This deficient practice was evident in 1 (#51) out of 5 resident records reviewed for required vaccines. The findings include: On 09/25/23 at 10:47 am, a review of Resident #51's electronic medical record revealed that the resident was admitted to the facility in December 2021. A review of the resident's immunization record revealed the resident did not have the pneumococcal vaccine. On 09/25/23 at 1:06 pm during an interview with Director of Nursing #2 he/she stated, the facility offers the residents the COVID, pneumonia, influenza, and Tdap vaccines for all the residents. and the main one's offered are COVID, pneumonia, influenza, and tuberculosis. The DON #2 also advised that the facility staff were not doing yearly audits to determine if all the residents had been offered and received the vaccines and they intend to start an audit today. Additionally, when a nurse does an admission the question about immunizations is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-02-15 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff and Responsible Party interviews it was determined the facility failed to notify 1) a court appointed guardian when Resident #5 developed a pressure injury; and 2) the Responsible Party when Resident #122 had a change in condition. This was evident regarding Resident #5 for 1 of 3 residents investigated for pressure ulcers/injuries during the survey and regarding Resident #122 this was evident for 1 of 8 residents reviewed during the survey process. The findings include: 1) On 2/11/19 at 9:57 AM during an interview with a complainant, she stated the court appointed guardian for Resident #5 was not notified when the resident first developed a pressure injury. The complainant stated that the court appointed guardian was contacted on 4/12/18 for verbal consent to debride the pressure ulcer but had not been told the resident had developed a pressure ulcer. Debridement is a medical procedure in which dead and/or infected tissue is removed from a wound. Documentation in a change of condition nurses' note on 3/4/18 stated, During care noted a 3 centimeter…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-02-15 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the medical record and staff interviews, the facility staff failed to send the Care Plans with Residents #54, #71 and #73 when they were sent to the hospital. This was evident for 3 of 3 residents reviewed for hospitalization during the survey. The findings include: 1) On [DATE] Resident #54 was noted to have blood in the Foley bag. After flushing the bag, the urine in the Foley bag was now dark red with clots, also blood tinged urine in the nephrostomy. An order was given to send the resident to the emergency room (ER). The note in the resident's chart did not reveal much of the required information. On [DATE] around 10:55 AM, during an interview with staff #8 it was revealed that the facility does not send all of the required paperwork with a resident when sending them out to the hospital. When the surveyor asked the nurse, What information is sent with the resident to the hospital; the nurse replied that the face sheet is sent and the list of medications. A Comprehensive Care Plan assists with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-02-15 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — the official record, unedited, may be distressing
Based on the medical record and staff interviews, the facility staff failed to provide necessary written notices for Resident #54, or the Resident's responsible party, of a transfer out of the facility. This was evident for 1 out of 3 residents investigated for hospitalization during the survey process. The findings included: On 2/14/19 around 10:55 AM while reviewing Resident #54's medical record for a recent hospitalization, it was noted that on 12/21/18 the resident was observed to have blood in the Foley bag. After flushing the bag, the urine in the Foley bag was now dark red with clots, also, blood tinged urine in the nephrostomy. An order was given to send the Resident to the emergency room ( ER). Review of the hospital transfer information in the resident's chart did not reveal that the below required information was done. 1. Written notice to the Resident or the Resident's responsible party. 2. Notification to the Ombudsman of the hospital visit.
- Potential for harm · Dcited before2019-02-15 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the medical record and staff interviews, the facility staff failed to provide the required written notice to Resident #54, or the resident's responsible party, of the bed hold policy during a transfer out of the facility. This was evident for 1 out of 3 residents investigated for hospitalization during the survey process. The findings included: On 2/14/19 around 10:55 AM while reviewing Resident #54's medical record for a recent hospitalization, it was noted that on 12/21/18 the resident was observed to have blood in the Foley bag. After flushing the bag, the urine in the Foley bag was now dark red with clots, also blood tinged urine in the nephrostomy. An order was given to send the resident to the emergency room (ER). Review of the hospital transfer information in the resident's chart did not reveal that a bed hold policy was given to the resident prior to leaving the building. This policy educates/informs the resident on whether a bed can be held during the resident's absence, and/or if not, the possibility of having to private payer to hold the resident's bed, until…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-02-15 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview with staff the facility failed to implement a baseline care plan for Resident #221. This was evident for 1 out of 29 residents. The findings include: Resident #221 was admitted to the facility in January 2019 for rehabilitation services after suffering a broken right ankle. During the interview process of the survey, it was noted that the resident had edema noted on bilateral lower legs. Edema had not been addressed by the physician or staff. There were no medications for the edema and no care plan. The admission assessment, dated 1/31/19, indicated that the resident had edema noted on his/her right lower leg. On 2/14/19, staff # 6 went to the resident's room and assessed the resident. Staff #6 did in fact find that the resident had 2 plus edema on the right lower leg and 3 to 4 plus edema on the left lower leg. A call was placed to the physician (Dr) by staff member # 6. The physician came into the facility on 2/14/19 after surveyor intervention and assessed the resident. At that time, he ordered Lasix 20 mg 1 time per day by mouth for edema,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-02-15 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review and resident and staff interview it was determined that the facility failed to develop a care plan for pain management for Resident #52. This was evident for 1 of 29 residents investigated during the survey. The findings include: On 2/12/19 at 12:09 AM during an interview with a surveyor, Resident #52 was complaining of being in pain all over her body. Beginning on 2/12/19 the medical record was reviewed, and the resident was found to be receiving pain management care but had no care plan for pain. A review of the February 2019 Treatment Administration Record (TAR) revealed that nurses were assessing the resident's pain every shift and documenting the results. The start date for this was 11/16/17 meaning nurses had been assessing pain every shift since that date. On 2/12/19 following surveyor intervention, the physician was called, and new orders were received to administer Tramadol Hydrochloride (HCL) 50 milligrams (mg)s twice a day for generalized pain and to discontinue Tramadol 50 mg every 8 hours prn (as needed or requested for pain (initiated on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-02-15 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2) 02/14/19 11:01 AM Resident # 221 was admitted to the facility on [DATE] for rehabilitation after suffering a broken right ankle. During the interview process of the survey, it was noted that the resident had edema noted on bilateral lower legs. The edema had not been addressed by the physician or staff. There were no medications for the edema and no care plan. The admission assessment dated [DATE] indicated that the resident had edema noted on the right lower leg. On 2/14/19, staff # 6 went into the resident's room and assessed the resident. The resident was found to have 2 plus edema on the right lower leg and 3 to 4 plus edema on left lower leg. A call was placed to the Doctor (Dr.) by staff member #6. The Dr. came into the facility on 2/14/19 after surveyor intervention and assessed the resident. At that time, he ordered Lasix 20 mg 1 time per day by mouth for edema, Potassium chloride E.R. 20 meq. 1-tab by mouth. per day for supplement, Potassium chloride E.R. 1 tab 2 times per day for 7 days and labs,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-02-15 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interviews it was determined that the facility failed to ensure that: 1) An accurate refrigerator temperature log was kept in the month of January 2019. 2) Facility staff members followed infection control practices in the kitchen area. This practice has a potential of effecting all residents in facility. The findings include: During the initial tour of the kitchen, that took place on 2/12/18 at 9:15 AM, the surveyor was accompanied by the Certified Dietary Manager (CDM) staff member #3 who verified all of the surveyor's observed findings. 1. On 2/12/18 at 10:29 A.M. the temperature logs were observed in the Refrigerator & Freezer, of Ice Cream and Milk temperatures that were recorded on the sheet hanging outside of the refrigerator in the kitchen. It revealed that the kitchen staff failed to document the required temperatures on 01/13/19 for the A.M. shift and on 01/27/18 on the P.M. shift. 2. On 2/11/19 at 6:25 P.M. the surveyor observed staff member #1 entering the kitchen returning a dirty food cart without wearing a hair net to cover his/her hair.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-02-15 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review and staff interview it was determined that the facility staff failed to keep a complete and accurate medical record. Specifically, the facility failed to document a resident's fall in the facility. This was evident in 1 out of 7 medical records reviewed involving resident's (R#122) during the survey process. The findings include: Medical record review revealed that Resident #122 was admitted to the facility with diagnoses which included but was not limited to Cerebral Infarction for rehabilitation services with other chronic health conditions which require ongoing treatment. Review of complaint #MD00133622 with medical record review revealed that Rresident #122 had fallen out of bed on 11/2/18 without injury. Continued medical recod review revealed that staff failed to document or complete a physical assessment on the resident until 11/6/18, four days after the resident fell. On 2/13/19 at 2:30 A.M. during an interview with the Administrator, the Admimnistrator verified that the facility staff delayed performing the post fall physical assessment after…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$3,418 in federal fines across 1 penalty.
- $3,418 — penalty dated 2024-01-22
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to KEY HEALTH MANAGEMENT — 7 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 1.6 | -0.6 vs chain |
| Health inspection | 1 of 5 | 1.4 | -0.4 vs chain |
| Staffing | 2 of 5 | 1.9 | +0.1 vs chain |
| Quality measures | 4 of 5 | 3.0 | +1.0 vs chain |
The other 6 homes this chain runs (chain average 1.6★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| MD4 HOLDCO, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 04/01/2023 |
| MD5 INVESTORS LLC | Organization | INDIRECT OWNERSHIP INTEREST | — | since 04/01/2023 |
| HIRTH, YECHIEL | Individual | INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | — | since 04/01/2023 |
| HERSHEY, THERESA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 05/01/2024 |
| HOWARD, DANIEL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2023 |
| AUSCH, SARA | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 04/09/2025 |
| EISEN, MENASHE | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 04/09/2025 |
| KLEIN, YEHUDIS | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 04/09/2025 |
| PERLSTEIN, BARRY | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 04/09/2025 |
| SCHLUSSEL, NAFTALI | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 04/09/2025 |
| KEY HEALTH MANAGEMENT LLC | Organization | ADP OF THE SNF | — | since 04/01/2023 |
CMS files one row per role, so the 15 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 78% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $213K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MD
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Maryland Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 215260. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.