FT Washington Rehabilitation and Wellness Center
12021 Livingston Road, Fort Washington, MD 20744 · For profit - Corporation · 150 certified beds · (301) 292-0300 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a middle-of-the-pack inspection score (3/5)
- a high payroll-based staffing rating (4/5)
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (51) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $7,443 in federal fines (most recent 2023-10-11)
- its facility-reported quality-measure score sits well above its independent inspection score
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 12.5% | 20.4% | 15.4% | better |
| Long-stay residents who lose too much weight | 2.6% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.2% | 0.5% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.4% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 2.1% | 22.8% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 2.5% | 2.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 15.1% | 22.2% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 4.9% | 16.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 99.2% | 96.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 9.1% | 5.9% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 23.3% | 25.0% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 6.1% | 13.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.3% | 1.1% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 62.3% | 80.6% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 17.3% | 21.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 9.1% | 9.8% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 0.98 | 1.33 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.79 | 1.20 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
50.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 184 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 41.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 62 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 29% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 38% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 50.7%CMS range 43.1–59.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.8%CMS range 9.4–15.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 41.9% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 38.7% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 40.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 85.2% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.3%CMS range 5.6–12.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.06 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 150 beds and averages 139.1 residents a day — about 93% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.57 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.94 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.20 hrs/resident/day on weekends vs 3.72 on weekdays — 14% thinner on weekends. RN hours go from 0.57 to 0.42 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 37% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
51 citations, most serious first. The 11 most serious are shown; the remaining 40 are one tap away and print in full.
- Actual harm · Gcited before2023-10-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, it was determined that the facility failed to ensure that their residents were free of accidents which resulted in harm to resident #2. This was evident for 1 (Resident #2) of 3 residents reviewed for falls. The findings include: A care plan is a guide that addresses the unique needs of each resident. It is used to plan, assess, and evaluate the effectiveness of the resident's care. The MDS (Minimum Data Set) is a complete assessment of the resident which provides the facility with the information necessary to develop a plan of care, provide the appropriate care and services to the resident, and to modify the care plan based on the resident's status. A medical record review for Resident #2 on 10/10/23 at 8:45 AM revealed a care plan for contractures (a fixed tightening of muscle, tendons, ligaments, or skin which prevents normal movement of the associated body part) that was initiated on 11/1/21. Review of the care plan for activities of daily living (ADL - such as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-11-25 · tag F0640 — patternEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that the facility failed to electronically transmit the Minimum Data Set (MDS) assessments within the required timeframe. This was evident for 5 (Resident #2, #9, #16, #18 and #21) of 12 residents reviewed for resident assessment during the recertification survey.The findings include: Minimum Data Set (MDS) is a core set of screening, clinical, and functional status data elements, including common definitions and coding categories, which form the foundation of a comprehensive assessment for all residents of nursing homes certified to participate in Medicare or Medicaid. Nursing homes are required to submit the Omnibus Budget Reconciliation Act (OBRA) required MDS records for all residents in Medicare- or Medicaid-certified beds regardless of the payer source to Centers for Medicare and Medicaid Services (CMS') Internet Quality Improvement and Evaluation System (iQIES). According to chapter 5 of the CMS'S Resident Instrument Assessment (RAI) manual, comprehensive assessments must be transmitted electronically within 14 days of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-11-25 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined that the facility failed to hold quarterly Care Plan Meetings with the Interdisciplinary Team. This was evident for 4 (Resident #21, #13, #12 and #70) of 9 Residents reviewed for care plan meetings during the recertification survey.The findings include: Care Plan meetings are meetings with a team of care providers (attending physician, a registered nurse, nursing assistant dietary services, resident, and the resident's representative if applicable) to ensure the plan is continually adjusted to meet the changing needs or concerns of residents. Care Plan meetings are required to be held quarterly. 1). During an interview with Resident #21 on 11/18/2025 at 9:30 AM he/she reported that they had not had regular care plan meetings. During a review of medical records for Resident #21 on 11/20/2025 at 12:34 PM it was discovered that the resident's care plan meetings were not being held quarterly. The last three care plan meetings occurred on 11/14/24, 4/30/25 and 9/11/25. During an interview with the Social Work Director on 11/20/25 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-25 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, it was determined that the facility failed to protect and value the resident's private space by failing to knock prior to entering a resident's room. This was evident for 1 (Resident #158) of 2 residents reviewed for dignity during the recertification survey.The findings include: On 11/17/2025 at 10:19 AM, Resident #158 expressed concern about staff members do not knock before entering their room. On 11/17/25 at 10:29 AM, while the surveyor was interviewing the Resident #158, Geriatric Nurse Assistant (GNA #4) abruptly opened the bathroom door from the other side of the room. Resident stated see, that's a perfect example of what I just shared with you. On 11/24/2025 at 10:13 AM, in an interview with GNA #12, he/she stated that the staff members are expected to knock and ask permission before entering the resident's room. On 11/25/2025 at 9:53 AM, the Director of Nursing (DON) was notified and acknowledged this concern.
- Potential for harm · D2025-11-25 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and observation, it was determined that the facility failed to notify the Physician and the Resident Representative of 1) a recommendation received after an eye appointment, and 2) medication errors that occurred during medication administration observation. This is evident for 2 (Resident #130 and #90) of 2 residents reviewed during the recertification and complaint survey. The findings include:1) Latanoprost a prescription eye drop medication used to treat eye conditions like glaucoma and ocular hypertension by lowering high pressure inside the eyeball. It works by essentially opening up or relaxing the eye's natural drainage pathways, allowing more fluid to flow out of the eye and into the bloodstream. If the high pressure is left untreated, it can damage the optic nerve and lead to permanent vision loss. On 11/19/2025 at 8:14 AM, Resident #130 stated that he/she could not see clearly even with eyeglasses on. He/she added that this has been going on for several months and was bothering him/him. He/she confirmed being seen by an eye doctor in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-25 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, it was determined that the facility failed to provide a safe and homelike environment. This was found to be evident for 2 (Residents #12 and #13) out of 28 resident rooms observed for the physical environment. The findings include:1. During an observation conducted on 11/18/2025 at 9:50 AM it was discovered that the electrical outlet wall plate beside the bed of Resident #13 was broken in half and the upper socket was exposed without a wall plate surrounding it. The broken half was missing.During an observation with the Nursing Home Administrator (NHA) and Maintenance Director on 11/19/2025 at 12:44 PM they confirmed the plate was broken and needed to be repaired. The HNA reported the face plate would be repaired right away.During an additional observation on 11/25/2025 at 1:43 PM it was discovered that the socket plate had not been repaired.2. During an observation conducted on 11/18/25 at 10:33 AM, it was discovered the smoke detector in the room of Resident # 12 was not secured to the wall and was hanging by it's wires coming out of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interviews, it was determined that the facility failed to provide written notification to the local ombudsman when residents transferred to the hospital. This was evident for 2 (Resident #15 and #145) out of 5 residents reviewed for written notice requirements before transfer/discharge.The findings include:On 11/25/25 at 9:13 AM, a review of Resident #15's clinical record revealed that Resident #15 was transferred to the hospital on [DATE] for further evaluation of his/her medical needs. Continued review of Resident #15's clinical record revealed no documentation that the local ombudsman was notified in writing of the hospital transfer. On 11/25/25 at 09:42 AM, a review of Resident #145's clinical record revealed that Resident #145 was transferred to the hospital on 7/11/25 for further evaluation of his/her medical needs. Further review of Resident #145's clinical record revealed no documentation that the local ombudsman was notified in writing of the hospital transfer.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined that the facility failed to complete an admission comprehensive MDS (Minimum Data Set) assessment within the required timeframe. This was evident for 1 (Residents #158) of 12 residents reviewed for resident assessment during the annual survey.The findings include:Minimum Data Set (MDS) is a core set of screening, clinical, and functional status data elements, including common definitions and coding categories, which form the foundation of a comprehensive assessment for all residents of nursing homes certified to participate in Medicare or Medicaid. According to Chapter 2 of CMS's Resident Assessment Instrument (RAI) manual, the admission assessment is a comprehensive assessment for a new resident that must be completed by the end of day 14, counting the date of admission to the nursing home as day 1 if this is the resident's first time in this facility On 11/20/25 at 12:22 PM, during an interview with MDS Registered Nurse (RN) Team Leader and MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-25 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, observation and staff interview, it was determined the facility staff failed to ensure Minimum Data Set (MDS) assessments were accurately coded. This was evident for 1 (Resident #122) of 40 residents selected for review during the recertification survey. The findings include:Minimum Data Set (MDS) is part of the U.S. Federally mandated process for clinical assessment of all residents in Medicare or Medicaid certified nursing homes. This process provides a comprehensive assessment of each resident's functional capabilities and helps nursing home staff identify health problems. MDS assessments are required for residents on admission to the nursing facility and then periodically, within specific guidelines and time frames. The facility staff failed to accurately document the Oral/Dental Status of Resident #122 on a Significant Change MDS dated [DATE].Upon admission to the facility on 5/31/24, Resident #122 was assessed and the documentation on the Nursing admission Evaluation Form…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record reviews and interviews it was determined that the facility failed to ensure a Pre-admission screening and Resident Review (PASSR) was completed. This was evident for 1 (Resident #12) out of 28 Resident's reviewed during the annual survey. The findings include:During a review of medical records for Resident #12 on 11/18/2025 at 11:24 AM it was discovered that he/she had been diagnosed with bipolar disorder, major depressive disorder and paranoid schizophrenia. A Preadmission Screening and Resident Review (PASRR) is a federal requirement to help ensure that individuals are not inappropriately placed in nursing homes for long term care. PASRR requires the facility to Evaluate all applicants for serious mental illness (SMI) and/or intellectual disability (ID).During further review of the medical records for Resident #12 it was revealed that the resident did not have an updated PASSR completed. A PASSR was discovered that had been completed on 2/22/2018 and it reported that the resident did not have a documented mental illness at that time. The Resident was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, it was determined that the facility failed to develop and implement a comprehensive person-centered care plan for residents with oxygen therapy orders. This was evident for 2 (Resident #163 and #145) of 36 residents reviewed for care planning during the recertification survey.The findings include: 1) A care plan is a guide that addresses the unique needs of each resident. It is used to plan, assess, and evaluate the effectiveness of the resident's care. Oxygen therapy is a treatment that provides a person with extra oxygen to breathe in. It is also called supplemental oxygen. A nasal cannula is a thin, flexible tube that delivers oxygen through the nose. On 11/17/25 at 11:15 AM, Resident #163 was observed receiving oxygen therapy via nasal cannula that was connected to the concentrator. On 11/21/2025 at 8:11 AM, a review of the active physician orders confirmed an order of 02 (oxygen) at 2LPM (liters per minute) via NC (nasal cannula) continuous every shift for SOB (shortness of breath). On 11/21/2025 at 8:11 AM, a review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 40 citations
- Potential for harm · D2025-11-25 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, it was determined that the facility failed to administer the correct ordered medication form, follow professional standards of nursing practice and use appropriate infection control practices during medication administration. This was evident for 1 (Resident #90) of 5 residents observed during the medication administration task.The findings include:On 11/20/2025 at 8:52 AM, during the medication administration observation, Registered Nurse (RN #1), removed a pill from the bubble pack and placed it in a 2 oz clear souffle cup with the other medications. After realizing that he/she already placed the same pill in the cup, he/she used fingers to pick up a tablet and returned it to the bubble pack. He/she then crushed the following medications of Resident #90 along with other medications in 2 separate plastics for pill crusher:1. 1 tablet of Aspirin 81 mg enteric coated tablet, however the Physician's order indicated that Aspirin was to be administered in a chewable form.2. 1 tablet of Ferrous sulfate delayed release 325 (65 Fe) MG…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and medical record review, it was determined the facility failed to ensure that a dependent resident was properly groomed. This was evident for 1 (Resident #18) of 5 residents reviewed for ADLs care during the survey process.The findings include:Activities of Daily Living (ADLs) are activities related to personal care. They include bathing or showering, dressing, getting in and out of bed or a chair, walking, using the toilet, and eating.On 11/17/25 at 11:07 AM the surveyor observed Resident #18 lying in bed. The resident's fingers on both hands were contracted and bent towards each other. His/her fingernails were approximately 1/2 inch long and visibly dirty with dark substances underneath both thumbs and fingers.On 11/18/25 at 11:30 AM the surveyor reviewed the Resdent#18's care plan which was revised on 04/28/25. The care plan stated, ADL Self Care Performance deficit, requires assistance with ADL, Cognitive deficit, . Also, Resident #18's MDS assessment dated [DATE] Section…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-25 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, review of a complaint, and record review, it was determined that the facility failed to provide treatment/services to maintain vision. This is evident for 1 (Resident #130) of 2 residents reviewed for communication and sensory problems during the recertification and complaint survey.The findings include:Latanoprost a prescription eye drop medication used to treat eye conditions like glaucoma and ocular hypertension by lowering high pressure inside the eyeball. It works by essentially opening up or relaxing the eye's natural drainage pathways, allowing more fluid to flow out of the eye and into the bloodstream. If the high pressure is left untreated, it can damage the optic nerve and lead to permanent vision loss. On 11/19/2025 at 8:14 AM, Resident #130 stated that he/she could not see clearly even with eyeglasses on. He/she added that this has been going on for several months and was bothering him/her. He/she confirmed being seen by an eye doctor in October but unsure if the facility was addressing the concern. On 11/19/25 at 5:21 PM, a review of complaint…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, it was determined that the facility failed to provide necessary respiratory care services by failing to label oxygen administration equipment. This was evident for 1 (Resident #163) of 1 resident reviewed for respiratory care during the recertification survey.The findings include: Oxygen therapy is a treatment that provides a person with extra oxygen to breathe in. It is also called supplemental oxygen. A nasal cannula is a thin, flexible tube that delivers oxygen through the nose. A humidifier in oxygen therapy is a device that adds moisture to dry, concentrated oxygen to prevent drying and irritation of a patient's nasal passages, throat, and lungs. These humidifiers typically consist of a bottle filled with water that attaches to an oxygen concentrator. On 11/17/25 at 11:15 AM, Resident #163 was observed receiving oxygen therapy via nasal cannula, however, the oxygen tubing and the humidifier bottle were not labeled with the date they were put into use or the date they should be replaced. On 11/17/2025 at 11:19 AM, the Director…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interviews, it was determined that the facility failed to act upon a clinically significant medication irregularity identified by the consultant pharmacist for residents. This was evident for 1 (Resident #5) out of 5 residents reviewed for medication regimen review during the annual survey.The findings include:On 11/25/25 at 10:02 AM, a review of Resident #5's clinical record revealed a Medication Regimen Review (MRR) dated 8/11/25 that identified a clinically significant drug interaction between Eliquis 5 mg twice daily and Paxlovid. The consultant pharmacist recommended reducing the Eliquis dose by 50% during Paxlovid therapy and continuing the reduced dose for 3 days after the last Paxlovid dose due to increased bleeding risk. The physician response section of the report was blank. Continued review revealed no documentation that the recommendation was addressed by the physician, the nursing staff, or the Director of Nursing (DON). On 11/25/25 at 10:23 AM, a review of Resident #5's August 2025 Medication Administration Record (MAR)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, it was determined that the facility failed to ensure a medication error rate of less than 5% during the medication observation task. This was evident for 4 of 25 medications administered during the observation which resulted in a medication error rate of 16%.The findings include:On 11/20/2025 at 8:52 AM, during the medication administration observation, Registered Nurse (RN #1), crushed the following medications of Resident #90 along with other medications in 2 separate plastics for pill crusher and mixed them in apple sauce:1. 1 tablet of Aspirin 81 mg enteric coated tablet, however the Physician's order indicated that Aspirin was to be administered in a chewable form.2. 1 tablet of Ferrous sulfate delayed release 325 (65 Fe) MG (Ferrous Sulfate) tablet3. 2 tablets of Levetiracetam 750 mg tablet4. 1 tablet of Metformin 500 mg tablet RN #1 stated that Resident #90 preferred to take the medications in powdered form and mixed in apple sauce.On 11/20/2025 at 9:11 AM, while RN #1 was administering the crushed medication mixture,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0790 — failed to provide dental care — isolatedProvide routine and 24-hour emergency dental care for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review and observation, it was determined that the facility failed to provide dental services for residents. This was evident for 2 (Resident #13 and #122) of 2 residents reviewed for dental services during the recertification survey.The findings include: 1) During an interview with a family member for Resident #13 on 11/18/2025 at 5:43 PM he/she reported that the resident has had problems with his/her teeth and had not had any dental care. During a review of medical records for Resident #13 on 11/20/2025 at 10:26 AM it revealed that he/she had a history of dementia and was dependent on staff for care. A change in condition communication form dated 11/21/2023 was found which reported that the nurse had found Resident #13 chewing on his/her tooth that came off and the nurse noted the resident is cognitively impaired. During further review of Resident #13 medical records it was discovered that an order was placed on 11/21/23 that ordered a Dental consult secondary to his/her tooth that came out and discontinue order when consult is completed. During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-25 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, it was determined that the facility failed to maintain 1) Food service equipment in a manner that ensures sanitary food service operations and 2) Proper sanitation for the storage of food on the nursing units. This was evident during the initial tour of the kitchen and on 1of 3 nursing units observed for food storage and sanitation.The findings include:1. On 11/17/25 at 7:59 AM during an initial tour of the kitchen with the Certified Dietary Manager (CDM), the surveyor observed on the wall outside the walk-in refrigerator a temperature log which stated 36 degrees 11/17/25 AM. The surveyor observed that the thermometer inside the refrigerator was broken and not functioning. When asked how the temperature was verified when the thermometer was broken, the CDM stated that the temperature could have been recorded before the thermometer was broken. The thermometer was replaced. Later at 8:30AM the refrigerator's temperature revealed 39 degrees Fahrenheit.The log on the wall outside the walk-in freezer read -1 degree 11/17/25 AM. There was no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-25 · tag F0825 — isolatedProvide or get specialized rehabilitative services as required for a resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, it was determined that the facility failed to provide a therapy screening for 1 (Resident #17) of 28 residents reviewed for therapy services during the annual survey.The findings include:During a review of medical records for Resident #17 on 11/21/2025 at 9:02 AM it was discovered that the Resident had mobility difficulties and a history of falls. A change in condition form dated 9/29/2025 revealed that the Resident was found on the floor laying on his/her back after an unwitnessed fall.During a continued review of medical records it was revealed that there was a Nursing Referral to Therapy form completed on 9/30/2025 as a result of Resident #17 having an Unwitnessed fall.During further record review it was discovered that no therapy assessment or evaluation had been completed on Resident #17 after the fall and the nursing referral.During an interview with Therapy Manager #17 on 11/21/2025 at 2:56 PM she reported that the nurses can use the Therapy Notification Referral if they see any kind of decline or concerns with the residents. She…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-07 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of facility documents and staff interview it was determined the facility failed to report an allegation of abuse immediately but not later than 2 hours after an allegation was made. This was evident for 1 (Resident #16) of 13 residents reviewed for a facility reported incident during the complaint survey.The findings include: On 8/4/25 at 2:32 PM, a review of facility reported incident 294211 alleged a male staff member had exposed himself to Resident #16. The facility's investigation documented the facility became aware of the incident on 10/20/24 at 8:00 AM.Review of facility documentation revealed an email confirmation that documented the facility's initial report was sent to the State Survey Agency on 10/20/24 at 11:21 AM. The facility failed to report the allegation of abuse immediately, but not later than 2 hours after the allegation was made.The concerns with the late reporting of an allegation of abuse was discussed with the Nursing Home Administer (NHA) on 8/5/25 at 9:45 AM. The NHA acknowledged the concerns at that time and indicated he would look into the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-07 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and staff interview, it was determined that the facility staff failed to ensure that each resident received treatment and care in accordance with professional standards of practice by 1) failing to ensure orders for the resident's immediate care were confirmed with the physician and documented in the medical record, 2) failing to reconcile a resident's medications on admission, 3) failing to ensure medication was available in a timely manner for the facility to administer, and 4) failing to notify the physician when a resident was not given medication as prescribed. This was evident for 1 (Resident #20) of 16 residents reviewed for a complaint.The findings include:Respite care is either planned care or temporary emergency healthcare that is provided to the caregiver of a child patient or adult patient.Medication Reconciliation is the process of identifying the most accurate list of all medications that the patient is taking by comparing the medical record to an external list of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-07 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, medical record review, and staff interview, it was determined that prior to the installation of bed rails, the facility 1) failed to identify and use appropriate alternatives prior to installing or using bed rails, 2) failed to ensure the risks and benefits of bed rails were reviewed with the resident or resident representative and obtain informed consent for use of the bed rails, 3) failed to obtain a physician's order for the use of the bed rails and 4) failed develop a care plan with specific interventions for use of the bed rail. This was evident for 3 (Resident #8, #11, #28) of 3 residents reviewed for bed rails during the complaint survey.The findings include: Bed rails (side rails) are adjustable bars that attach to the bed and available in a variety of types, shapes, and sizes. As enablers, bedrails facilitate movement and may promote independence. Entrapment is an event in which a resident is caught, trapped, or entangled in the space in or about the bed rail.A care plan is a guide that addresses the unique needs of each resident. It is used to plan,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-07 · tag F0713 — isolatedProvide or arrange emergency care by a doctor 24 hours a day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on medical record review and staff interview, it was determined the facility failed to ensure the provision of physician services 24 hours a day, in case of emergency. This was evident for 1 (Resident #14) of 16 residents reviewed for a complaint during the complaint survey.The findings include: Telehealth is the delivery of health services remotely, using technology to connect patients and providers who are not in the same physical location.On 7/31/25 at 12:08 PM, complaint #294220 reviewed alleged that on 2/9/25 the resident's representative received a call from Resident #14 complaining of continued severe stomach pain and the resident had requested to go to the emergency room (ER). The complaint alleged the resident's representative received a call from the facility informing him/her that the staff could not get in touch with the on-call doctor, and the resident wasn't in distress, therefore, if the representative wanted Resident #14 transported to the hospital ER, then then s/he would have to transport the resident to the ER. On 8/6/25 at 12:00 PM, a review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-02 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident record review and staff interview, it was determined that the facility staff failed to ensure residents were either admitted with an Advance Directive or offered one at the time of admission. This was evident for 4 (#9, #63, #64 and #118) out of 11 residents reviewed for Advance Directives. Advance directives are legal documents that provide instructions for medical care and only go into effect if you cannot communicate your own wishes. The two most common advance directives for health care are the living will and the durable power of attorney for health care. The findings include: 1a. A review of Resident #63's clinical record on 1/11/24 at 12:39 PM revealed that an Advance Directive was not in the chart nor was there a progress note written with any mention that an Advance Directive was offered. 1b. A review of Resident #64's clinical record on 1/08/24 at 11:02 AM revealed that an Advance Directive was not in the chart nor was there a progress note written with any mention that an Advance Directive was offered. 1c. A review of Resident #118's clinical record on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-02 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, it was determined that the facility failed to provide residents with a safe and homelike environment. This was evident for 6 (Resident #3, #8, #44, #67, #108 and #119) out of 66 residents' rooms and shared spaces observed during multiple tours of the facility during annual survey. The findings include: 1. On 1/9/24 at 9:30 AM Surveyors conducted a tour of the facility and observed: - A sink in Resident #3 room with a rusted hole in the basin measuring approximately 3 inches in diameter, with sharp edges at the interior of the hole. - The door to the shared closet in Resident #3's room was off track and uneven in appearance. - A wooden bed bumper located on the wall directly behind Resident #3's bed was visibly broken and splintered. - The privacy curtains in Resident #8's room were visibly damaged with two sets of holes on the netted portion of the curtain. On 1/10/24 at 11:00 AM Surveyors conducted an additional tour of the facility and observed: - A wooden bed bumper located on the wall directly behind Resident #119's bed was visibly broken…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-02 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record review, it was determined that the facility failed to: 1) ensure the resident and/or families are invited to care plan meetings (Resident #89), 2) review and revise a Resident's care plan by a complete interdisciplinary team and after each quarterly and comprehensive assessment (Resident #22, #75, #113 #41), and 3) facilitate timely care plan conferences after a resident' s quarterly assessment to allow the resident and resident representative to participate in the care planning process (Resident #110). This was found evident for 6 (#22, #75, #113, #110, #41 and #89) out of 8 Residents reviewed for care planning during an annual and complaint survey. The findings include: 1. Resident #89 was interviewed on 1/10/24 at 9:22 AM. The resident stated that they do not go to their care plan meetings, but their son goes. The clinical record was reviewed on 1/10/24 and it was revealed that there was no evidence that the resident or son has been invited to the most recent care plan meeting.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-02 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and observation, the facility failed to ensure food was served at a palatable temperature. This was found to be evident for 6 (#70, #75, #89, #97, #119, #108) out of 66 residents interviewed during the survey. The findings include: During the initial screening of the residents, the surveyors received palatable and/or cold food comments from the following residents. Resident #75 reported on 01/09/24 at 08:19 AM, the food is cold and dried out like it has been sitting there. On 01/09/24 at 09:22 AM, Resident #70 stated the food is not good. Resident #89 on 01/10/24 at 09:25 AM reported that the food is blah and not nutritious. On 01/10/24 at 10:17 AM, Resident #97 reported that food is warm on the 3rd floor but cold on the 1st floor. Resident # 119 reported cold food on 01/10/24 at 10:48 AM. Resident #108 told the surveyor on 01/10/24 at 11:00 AM, that he receives cold food. On 1/18/24 at 11:45 AM the surveyors observed the holding temps of food in the kitchen. Food temps on the steam table ranged from 140 degrees to 170 degrees, however based on a temperature…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-02 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview with staff, it was determined that the facility failed to store food and in a manner that maintains professional standards of food service safety. This practice had the potential to affect all residents eating food prepared in the facility's kitchen. The findings include: On 1/8/24 at 7:50 AM, during the initial tour of the kitchen with Dietary Director #9, the surveyor inspected a walk-in refrigerator/freezer. The surveyor observed an open container of chopped garlic that was dated when received but not when opened or when to discard. The Dietary Director #9 stated that the garlic was just opened but should be labeled with the date when opened and a discard date. There was also a jar of mayonnaise that was labeled as opened 11/30/23 and discard 12/30/24. The Dietary Director #9 stated the mayonnaise should be labeled to discard 3 months after the open date. She further stated she would discard both containers and reeducate her staff. During a revisit to the kitchen on 01/11/24 on 10:17 AM, the surveyor noted that all food was dated when opened or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-02 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and observations, it was determined that the facility failed to provide a dignified experience for a Resident during Activities of Daily Living (ADL) cares. This was found evident of 1 Resident (Resident #22) on a random observation during the initial tour. The findings include: On 1/8/24 at 11:24 AM, the surveyor observed a Geriatric Nurse Assistant (GNA) Staff #28 pushing Resident #22 out of his/her room into the hallway in a wheelchair. The surveyor then asked Staff #28 where she was taking the Resident and also what was his/her name. Staff #28 stated she was taking Resident #22 to the shower but did not know his/her name. They surveyor asked if she was signed to work with Resident #22. Staff #28 stated she was, however, she normally doesn't work in this area. The surveyor next observed Staff #28 stop Nurse Practitioner Staff #6, who was passing in the hallway, and asked her to identify Resident #22. On 1/8/24 at 1:35 PM, the surveyor interviewed Unit Manager Staff #29. During the interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview with staff, it was determined that the facility failed to ensure a resident's right to communicate their needs and to receive treatment, care, and services that promote the maintenance of one's own quality of life. This was evident for 1 (Resident #388) out of 1 residents investigated for self determination. The findings include: On 1/9/2024 at 9:30AM during a tour of the first floor nursing unit, the Surveyors observed Resident #388 sitting in a wheelchair in the hallway by his/her room. The resident approached the Surveyors in the hallway and stated that the facility had not given me my medication [Immunocompromised Deficiency medication] and that he/she would like to speak with his/her care coordinator. The resident appeared confused and upset. On 1/9/2024 at approximately 12:30PM, during a review of Resident #388's electronic medical record, the Surveyors discovered the resident was admitted on [DATE] from the hospital. During further review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-02 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that the facility failed to accurately document wound assessments in a resident's medical record. This was found evident of 1 (Resident # 12) of 6 Residents reviewed for pressure ulcers. The findings include: On 1/12/24 at 8:08 AM, the surveyor reviewed Resident #12's medical record. The review revealed a Minimum Data Set (MDS) assessment that documented that Resident #12 entered into the facility with one stage 4 (classification of wound; stage 4 is a wound that is deep in the tissue with exposed bone, tendon and/or muscle) pressure ulcer. Once a stage 4 wound is documented on the MDS assessment it is always classified as stage 4 but may be documented with a notation that it is healing to lower to a lower stage. On further review the surveyor noted a MDS assessment that was completed on 7/20/23. This assessment documented that Resident #12 had zero stage 4 pressure ulcers and had one stage 3 pressure ulcer that was not present on admission. The next MDS assessment reviewed was the most up-to-date MDS assessment completed on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-02 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined that the facility failed to assist a Resident that required replacement of hearing aids with services for replacement. This was found evident for 1 (Resident #41) of 4 Residents reviewed for hearing and vision during an annual survey. The findings include: On 2/1/24 at 11:23 AM, the surveyor interviewed the spouse of Resident #41. During the interview Resident #41's spouse discussed concerns that Resident #41's hearing aids were lost and the staff had not followed up in regards to a plan to obtain new hearing aids. On 2/1/24 at 1:01 AM, the surveyor interviewed Licensed Practical Nurse (LPN) Staff #17. During the interview, Staff #17 stated she recalled the day she noticed Resident #41' hearing aids were missing. She reported she had the previous day off and noticed the morning she returned to work that Resident #41 did not have his/her hearing aids. The unit manager was aware, and she remembers writing a statement. On 2/2/24 at 7:55 AM, the surveyor interviewed the Director of Nursing (DON). The DON stated she was aware of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Past Non-compliance Based on clinical record review, staff interview, and an investigation into a complaint it was determined that the facility staff failed to ensure residents were free of accidents. This was evident for 1 (#188) out of the 66 residents reviewed as part of the survey process. The findings include: A review of complaint intake MD00201193 on 2/1/24 revealed that the resident had a fall on 9/25/23. The facility timeline of events included: On 9/25/23 at 7:53 AM, the assigned Geriatric Nursing Assistant (GNA) was providing Activities of Daily Living (ADL) care to the resident. GNA stated that the resident would normally roll on one side and hold onto the edge of the mattress while care was provided. GNA was standing on the left side of the bed. The resident suddenly let go of the mattress and fell to the floor. The GNA attempted to rush around the bed to catch the resident but could not. GNA called for help. A nurse entered the room and helped the GNA with getting the resident back into bed. The resident did not complain of pain and showed no signs of injury. A review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0710 — isolatedObtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview with staff, it was determined that the facility failed to ensure that a resident had orders in place to maintain immediate care needs including: 1.) an order to turn and reposition every two hours for a resident with pressure injuries (Resident #111). 2.) an order for no blood pressure readings in the access limb of a hemodialysis resident (Resident #110), and 3.) a completed MOLST (Resident #74). This was found to be evident for 3 (Resident #111, #110, & #74) out of 66 residents reviewed for physician services. The findings include: Pressure injury: Pressure Ulcer/Injury (PU/PI) refers to localized damage to the skin and/or underlying soft tissue usually over a bony prominence or related to a medical or other device. A pressure injury will present as intact skin and may be painful. A pressure ulcer will present as an open ulcer, the appearance of which will vary depending on the stage and may be painful. The injury occurs as a result of intense and/or prolonged pressure or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interview, it was determined that the facility staff failed to ensure a resident's medication orders were followed. This was evident for 1 (#63) out 5 residents that were selected for Medication Regimen review. The findings include: A review of Resident #63's clinical record on 1/26/24 revealed the resident was ordered Midodrine 10 mg three times a day for hypotension. Hold for systolic blood pressure (first number- SBP) greater than 120. A review of the December 2023 Medication Administration Record (MAR) revealed that on 12/5/23 in the afternoon the resident had a SBP of 123 but was still administered the medication. On 12/20/23 in the afternoon the resident had a SBP of 125 but was still administered the medication. On 1/6/24 in the morning the resident had a SBP of 126 but was still administered the medication. The Director of Nursing (DON) was interviewed on 2/1/24 at 10:20 AM. She agreed the medications needed to be held but weren't. She said she would verify the codes for two additional days. One was coded as 5 and the other as 9. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview with staff, it was determined that the facility failed to accurately document an admission assessment within a resident's medical record. This was evident for 1 (Resident #117) out of 66 residents investigated during the annual survey. The findings include: Type 2 Diabetes Mellitus is a long term condition in which your body has trouble controlling blood sugar and using it for energy. End Stage Renal Disease (ESRD) is a medical condition in which a person's kidneys cease to function on a permanent basis leading to the need for long term dialysis or kidney transplant to maintain life. Hemodialysis (HD) is a treatment, using a dialysis machine, to filter wastes and water from your blood when your kidneys are no longer healthy enough to do so. On 1/24/24 at 12:00 PM, during record review, the Surveyor discovered that Resident #117 was admitted to the facility on [DATE] with diagnoses of type 2 diabetes mellitus (T2DM), end stage renal disease (ESRD), dependence on renal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-02 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews, it was determined that the facility failed to: 1.) ensure that transmission-based precautions were followed by facility staff. This was evident for 1 (Staff #32) out of 1 staff observed during Covid testing, and 2.) maintain practices to help prevent the transmission of infections.This was evident for 1 of 2 meal tray observations completed on an annual and complaint survey. The findings include: Transmission-based precautions refer to actions (precautions) implemented in addition to standard precautions that are based upon the means of transmission (airborne, contact, and droplet) in order to prevent or control infections. Droplet precautions refer to actions designed to reduce/prevent the transmission of pathogens spread through close respiratory or mucous membrane contact with respiratory secretions. Contact precautions refer to measures that are intended to prevent transmission of infectious agents which are spread by direct or indirect contact with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record reviews, it was determined that the facility failed to: 1) properly investigate an allegation of abuse, and 2) maintain documentation that an alleged violation of abuse was thoroughly investigated. This was found evident for 2 (Resident #113 and #110) of 9 residents reviewed for allegations of abuse. The findings include: 1. On 1/24/24 at 1:20 PM, the surveyor reviewed the facility's investigation into the alleged abuse allegation that occurred between Geriatric Nursing Assistant (GNA) Staff #31 and Resident #113. The investigation stated the allegation was reported to the facility weeks after the alleged incident happened. The investigation report stated that the facility, suspended the employee pending the investigation, assessed and interviewed other residents, notified police, and educated staff. However, there was no documentation to support this was completed Resident #113's skin assessment was in the file along with two staff statements stating Resident #113 was assessed with no concerns of abuse. On 1/24/24 at 1:23 PM, the surveyor interviewed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-02 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, it was determined that the facility failed to follow the procedures to evaluate for safety and have a physician order for self-administration of medications. This was found evident in 1 (Resident #75) out of 1 resident reviewed for self-administration of medications. The finding include: On 1/17/24 at 7:58 AM, the surveyor reviewed Resident #75 ' s medical record. The review revealed that Resident #75 had a care plan written on 9/16/2021 that stated Resident #75 will self-administer eye drops as ordered per Resident's preference. Further review revealed no physician order written or medication self- administration assessment was completed after the care plan was written. On 1/25/24 at 10:19 AM, the surveyor conducted an interview with the Director of Nursing (DON). During the interview the DON described the process when a Resident requests to self-administer medications. The DON stated that an assessment must be completed to evaluate safety as well as obtain an order from the medical provider. The surveyor the asked the DON if Resident #75 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-02 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation, and interview, it was determined that the facility failed to manage a resident's pain regimen following the physician ordered parameters. This was found to be evident for 1 (#102) out of 1 resident reviewed for administration of pain medication. The findings include: A pain scale is a way for you to measure your pain so that doctors can help plan how best to manage it. The pain scale helps providers keep track of how well the treatment plan is working to reduce pain and help to perform daily tasks. During a record review on 01/16/24 at 09:57 AM, the surveyor noted that Resident # 102 had an order written for Tramadol Tablet 50 milligrams, give one tablet by mouth, two times a day for moderate to severe pain. Review of the Medication Administration Record revealed that the resident had complained of a pain level of 4 once in January and the rest of the pain levels were documented as 0. All doses were documented as given. The facility Pain Management and Assessment Policy and Standard Procedures was reviewed on 01/22/24 at 12:37 PM. The facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-11 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, it was determined that the facility failed to have a process in place to ensure that the resident and the resident representative were provided a notice of transfer in writing and the Ombudsman was notified. This was evident for 3 (#3, #1, and #2) of 3 residents reviewed during the complaint survey. The findings include: 1) On 10/10/23 at 10:18 AM, a review of Resident #3's medical record revealed a progress note, dated 8/30/23, that documented the resident had been transferred to the hospital. Further review of the record revealed there was no transfer notice in the medical record. 2) On 10/11/23 at 9:30 AM during a medical record review for Resident #1, a nursing note dated 10/5/23 at 6:22 PM revealed the resident had been transferred to the hospital. A review of the electronic medical record and the hard chart revealed no notice of transfer. 3) On 10/10/23 at 8:45 AM, a medical record review for Resident #2 on 10/10/23 at 8:45 AM revealed a progress note, dated 5/9/23, that revealed the resident had been sent to the hospital due to a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-11 · tag F0624 — isolatedPrepare residents for a safe transfer or discharge from the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, it was determined that the facility failed to have a process in place to ensure that the residents were oriented and prepared for a safe and orderly discharge. This was evident for 3 (#3, #1, and #2) of 3 residents reviewed during the complaint survey. The findings include: 1) On 10/10/23 at 10:18 AM, a medical record review for Resident #3 was conducted in response to complaint #MD00196311. The review revealed an attending physician visit note, dated 7/31/23, that documented the resident was legally blind and had schizophrenia. A nursing progress note, dated 8/30/23 at 1:48 AM, read that Resident #3 had an emergent need, the on-call physician was notified, and resident had been transferred to an acute care hospital. The nurse failed to document the resident had been oriented and what was done to prepare the resident for a safe and orderly discharge. On 10/10/23 at 10:53 AM, during an interview with Licensed Practical Nurse (LPN) Staff #2, s/he revealed they would discuss the transfer with a resident who was alert and oriented and document…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-11 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, it was determined that the facility failed to have a process in place to ensure that the resident and resident representative were provided a copy of the bed hold policy within 24 hours of the time of transfer. This was 3 (#3, #1, and #2) of 3 residents reviewed during the complaint survey. The findings include: 1) On 10/10/23 at 10:18 AM, a review of Resident #3's medical record revealed a progress note, dated 8/30/23, that documented the resident had been transferred to the hospital. Further review of the record revealed there was no evidence that the bed-hold policy had been provided to the resident and or resident representative within 24 hours of the transfer. 2) On 10/11/23 at 9:30 AM, a medical record review for Resident #1 revealed a nursing note, dated 10/5/23 at 6:22 PM, that read the resident had been transferred to the hospital. Further review of the medical record failed to reveal evidence that the bed-hold policy had been provided to the resident and or the resident representative. 3) On 10/10/23 at 8:45 AM during a medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-11 · tag F0713 — isolatedProvide or arrange emergency care by a doctor 24 hours a day.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview with facility staff, it was determined that the facility failed to implement the off-hours on-call system for physicians when a resident status changed. This was evident for 1 of 3 residents (#10) when reviewed during a revisit survey. The findings include: Review of the medical record of Resident #10 at 9:30 AM on 12/12/23 revealed diagnosis including history of cardiovascular disease, hypertension, and paraplegia. Further review noted a hospital admission on [DATE]. A closer review of the nursing progress notes revealed that on 11/28/23 Resident #10 had a chest x-ray ordered to rule out pneumonia, secondary to a cough. The results, returned on the evening of 11/29/23 reported according to the nursing progress notes may reflect CHF (congestive heart failure), multifocal pneumonia or other conditions, findings new compared to 1/9/23. The note further documented that the findings were reported to PHP Telehealth twice but no answered yet, documented at 11/29/23 11:15…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-11 · tag F0836 — isolatedEnsure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, it was determined that the facility had delegated duties to their staff that were outside their scope of practice. This was evident for 4 (Staff #1, #12, #11, and #10) of 4 License Practical Nurses. The findings include: The Annotated Code of Maryland Health Occupations Article, Title 8 is the Nurse Practice Act and contains the laws and regulations in which licensed nurses must follow and defines their scope of practice. Licensed nurses are governed by the Maryland Board of Nursing. According to the Nurse Practice Act Title 10 Maryland Department of Health Subtitle 27: Board of Nursing Chapter 10: Standards of Practice for Licensed Practical Nurses (LPN): .01 Definitions - B. (4) Case Management means a collaborative, process that assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet the client's health needs through enhanced communication and use of available resources to promote quality client outcomes and cost effective care. B. (6). a. Comprehensive nursing assessment means an assessment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-04-17 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — the official record, unedited, may be distressing
Based on the medical record and staff interviews, the facility staff failed to provide a Care Plan for Resident #25's continuing care, to the hospital where the resident was being sent. This was evident for 1 out of 2 residents investigated for hospitalization during the survey process. The findings include: On 4/17/19 around 9:55 AM while reviewing Resident #25's medical record for a recent hospitalization, it was noted that on 3/7/10 the resident was noted to have a large amount of active bleeding from the rectum. The doctor ordered the facility to transfer the resident to the emergency room (ER) for a possible gastrointestinal bleed. Review of the hospital transfer record and the resident's chart did not reveal that the below required information was sent to the hospital during the transfer. 1. A copy of Resident #25's Care Plan. This information was discussed with the Director of Nursing (DON) who acknowledged the omission.
- Potential for harm · Dcited before2019-04-17 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — the official record, unedited, may be distressing
Based on the medical record and staff interview, it was determined that the facility staff failed to provide written notification to the appropriate parties, of Resident #25's transfer out to the hospital. This was evident for 1 out of 2 residents investigated for hospitalization during the survey process. The findings include: On 4/17/19 around 9:55 AM while reviewing Resident #25's medical record for a recent hospitalization, it was noted that on 3/7/10 the resident was noted to have a large amount of active bleeding from the rectum. The doctor ordered the facility to transfer the resident to the emergency room (ER) for a possible gastrointestinal bleed. Review of the hospital transfer record and the resident's chart did not reveal that the facility provided written documentation to the rtesident, or the resident's representative of the reason for the transfer. In addition, the facility did not notify the Ombudsman of the transfer, as well. This information was given to the Director of Nursing (DON), who acknowledged it.
- Potential for harm · Dcited before2019-04-17 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — the official record, unedited, may be distressing
Based on the medical record and staff interview, it was determined that the facility staff failed to provide required written notice for Resident #25, or the resident's Responsible Party (RP), of the bed hold policy during a transfer out of the facility. This was evident for 1 out of 2 residents investigated for hospitalization during the survey process. The findings include: On 4/17/19 around 9:55 AM while reviewing Resident #25's medical record for a recent hospitalization, it was noted that on 3/7/10 the resident was noted to have a large amount of active bleeding from the rectum. The doctor ordered the facility to transfer the resident to the emergency room (ER) for a possible gastrointestinal bleed. Review of the hospital transfer information in the resident's chart did not reveal that a bed hold policy was given to the resident prior to leaving the building. This policy educates the resident on whether a bed can be held during the resident's absence, and or if not, the possibility of having to privately pay to hold the resident's bed, until the resident's return.
- Potential for harm · D2019-04-17 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview it was determined the facility failed to ensure the narcotic count for one narcotic prescribed for Resident #204 and one narcotic prescribed for Resident #123 was accurately documented. This was evident for 2 of 12 narcotics reviewed for reconciliation during the survey. The findings include: When the number of narcotics documented as available for administration is compared to the actual number of narcotics on hand, the process is called narcotic reconciliation. This process is used to help identify any discrepancies between the number of narcotics purchased and the number of narcotics actually given to residents and helps determine if any narcotics are missing. On 4/16/19 beginning at 9:55 AM, an inspection of medication storage was initiated on the first floor. Resident #204 was found to have 26 tablets of Tramadol 50 milligrams (mg). However, it was documented in the narcotic book that there were supposed to be 28 tablets. Unit Manager #2 was present and confirmed the finding. On 4/17/19 beginning at 8:43 A.M. an inspection of medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-04-17 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation it was determined that the facility staff failed to use appropriate infection control procedures while handling food for Resident #72. This was evident for 1 out of 38 residents observed during the survey process. The findings include: On 4/12/19 around 8:00 AM during observation of the morning medication pass, writer witnessed staff #1, assisting Resident #72 with breakfast set up. Writer witnessed staff #1 pick-up Resident #72's bread from the tray with bare hands. While holding the bread staff #1 began spreading the condiment on the resident's bread. Foods that are not being cooked again should not be handled with bare hands. It is the facility's responsibility to protect its residents from any possible contaminations.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$7,443 in federal fines across 1 penalty.
- $7,443 — penalty dated 2023-10-11
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to HEALTH CARE FACILITY MANAGEMENT, LLC — 5 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.8 | +0.2 vs chain |
| Health inspection | 3 of 5 | 2.8 | +0.2 vs chain |
| Staffing | 4 of 5 | 2.6 | +1.4 vs chain |
| Quality measures | 5 of 5 | 5.0 | ≈ chain avg |
The other 4 homes this chain runs (chain average 3.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| CT OPERATIONS HOLDCO LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 06/30/2021 |
| STOLTZ, CHARLES | Individual | CORPORATE OFFICER | — | since 04/19/2008 |
| WILHEIM, RONALD | Individual | CORPORATE OFFICER | — | since 04/19/2008 |
| LIVINGSTON MGMT CO., LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 06/26/2025 |
| DAVE, MITUL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 06/01/2023 |
| GALEAS, WILBER | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 01/22/2024 |
| GROVES, DONNA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 01/01/2023 |
| ROMEO, DOMINIC | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 04/01/2023 |
| ODENTHAL, RICHARD | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 05/16/2025 |
| COBALT I IRREVOCABLE TRUST | Organization | ADP OF THE SNF | — | since 06/30/2021 |
| COBALT II IRREVOCABLE TRUST | Organization | ADP OF THE SNF | — | since 06/30/2021 |
| COBALT III IRREVOCABLE TRUST | Organization | ADP OF THE SNF | — | since 06/30/2021 |
| COBALT IV IRREVOCABLE TRUST | Organization | ADP OF THE SNF | — | since 06/30/2021 |
| CT HEALTHCARE HOLDINGS LLC | Organization | ADP OF THE SNF | — | since 06/30/2021 |
| MINORITY REPORT LLC | Organization | ADP OF THE SNF | — | since 06/30/2021 |
| TOLEDO HC HOLDINGS LLC | Organization | ADP OF THE SNF | — | since 06/30/2021 |
CMS files one row per role, so the 19 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted.
9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.7M paid to related parties — landlords or management companies under common ownership — equal to about 15% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MD
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Maryland Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 215146. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.