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Coventry House Inn

3905 Lorraine Path, St Joseph, MI 49085 · For profit - Corporation · 32 certified beds · (269) 428-1111 Medicare & Medicaid certified

Call the home — (269) 428-1111 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (5/5)
  • lower-than-typical staff turnover (34% vs 45% nationally) — better care continuity
Worth asking about
  • a high number of inspection citations overall (31) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing score sits well above its independent inspection score

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
3911 Stonegate Park · (269) 408-1777 · Call to confirm hours
Pharmacy
2547 M 139 · (269) 927-8635 · Call to confirm hours
Grocery
4039 Hollywood Rd · (269) 429-9661 · Call to confirm hours
Park
451 Zollar Dr · (269) 925-3177 · Typically dawn to dusk
Place of worship
3800 Niles Rd · (269) 429-1106

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased3.3%10.8%15.4%better
Long-stay residents who lose too much weight12.1%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms6.1%4.3%6.5%typical
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury13.9%3.0%3.3%worse
Long-stay residents on antianxiety or hypnotic medication17.6%19.4%18.9%typical
Long-stay residents with pressure ulcers2.2%5.1%4.7%better
Long-stay residents with worsening bladder/bowel control6.6%20.0%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table25.0%14.8%17.1%worse
Short-stay residents who newly got an antipsychotic medication1.6%1.1%1.4%worse
Short-stay residents given the seasonal flu vaccine89.8%79.5%79.4%better
Short-stay residents rehospitalized after admission23.8%24.0%22.6%typical
Short-stay residents with an outpatient ER visit8.4%11.7%12.0%better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

52.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 164 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

52.7%U.S. median 51.5%
Got home and stayed home
8.8%U.S. median 10.7%
Went back to hospital
57.7%U.S. median 56.6%
Met the expected recovery
0.66U.S. median 0.31
Therapy hours / resident / day
0.37hours / resident / day
Physical therapy
0.29hours / resident / day
Occupational therapy

Met the expected recovery: 57.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 78 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.66 therapist hours per resident per day in 2026Q1 — more than 90% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 36% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF52.7%CMS range 44.9–60.251.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.8%CMS range 6.6–12.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge57.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge57.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge50.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified97.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.9%CMS range 3.5–9.77.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.211.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.87
RN hours/ resident / day
0.20
LPN hours/ resident / day
2.30
Aide hours/ resident / day
4.37
Total nurse hours/ resident / day
1.30
RN hoursweekends
34.1%
Total nursing turnover
17.6%
RN turnover

How full it usually is: this home is certified for 32 beds and averages 28.7 residents a day — about 90% occupied, or roughly 3 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.37 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.87 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.30 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.87 hrs/resident/day on weekends vs 4.57 on weekdays — 15% thinner on weekends. RN hours go from 2.11 to 1.30 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 34% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2026-01-08)
8
at the previous standard inspection (2024-12-05)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

31 citations, most serious first. The 10 most serious are shown; the remaining 21 are one tap away and print in full.

  • Potential for harm · F2026-01-08 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to employ a staff member with appropriate credentials to supervise and manage the dietary department resulting in the potential for food service sanitation failures, food borne illness and for clinical areas of dietary needs of all residents being compromised and unmet. Findings include:During the kitchen tour on 1/6/2026 at 9:14 AM, Food Service Director (FSD) J stated that she had been in the FSD position for over a year and signed up for the Dietary Manager classes the end of October. FSD J said that the Registered Dietitian (RD) isn't full time at the facility but comes in 2-3 times a month. Review of the document FSD J provided revealed that she signed up for the Nutrition and Foodservice Professional Training Program on 10/29/2025. During another interview on 1/6/2026 at 3:12 PM, FSD J stated that her date of hire was 9/30/2024 and the previous Nursing Home Administrator (NHA) said it was fine for her to sign up for the Certified Dietary Manager (CDM) classes at a later date. FSD J clarified and showed this surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-01-08 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure proper label and dating of foods in the kitchen and the resident refrigerator resulting in the potential to spread food borne illness to residents that consume food from the kitchen and the resident refrigerator. Findings Include:During the kitchen tour on 1/6/2026 at 9:14 AM with Food Service Director (FSD) J, the following was observed:The reach in refrigerator in the kitchen:2 large plastic bowls with salad with no label and date. Another reach in refrigerator contained the following:1 container of liquid eggs on bottom of the refrigerator (not on shelf), slightly open with no label and date.During a tour of the kitchenette with FSD J on 1/6/2026 at 9:28 AM, the following was found:1 ketchup bottle, opened with no label and date. During a tour of the resident refrigerator with FSD J on 1/6/2026 at 9:48 AM, the following was found:2 containers with Chinese food dated 12/27/2025 with room [ROOM NUMBER] noted, moisture underneath…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-08 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide care and services to promote dignity and respect in 2 (Resident #1, Resident #17) of 2 residents reviewed for dignity/respect, resulting in long call light wait times and the potential for feelings of diminished self-worth, sadness, and frustration.Findings include:Resident #1Review of an admission Record revealed Resident #1 was a female, with pertinent diagnoses which included: weakness, difficulty in walking, and need for assistance with personal care. Review of a Minimum Data Set (MDS) assessment for Resident #1, with a reference date of 12/7/25 revealed a Brief Interview for Mental Status (BIMS) score of 12, out of a total possible score of 15, which indicated Resident #1 was cognitively impaired.In an interview on 1/6/2026 at approximately 10:48 AM, Resident #1 reported it can take a half hour to an hour sometimes for staff to answer her call light. Resident #1 reported she felt bad when than happened.Resident #17Review of an admission Record revealed Resident #17 was a male, with pertinent diagnoses which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-08 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure resident participation in care planning for 1 (Resident #12) of 1 resident reviewed for participation in care planning, resulting in feelings of anxiety, frustration, and a fear of uncertainty with the course of treatment while staying in the facility.Findings include:Resident #12Review of an admission Record revealed Resident #12 was a female who originally admitted to the facility on [DATE] and had pertinent diagnoses which included: unspecified fracture of the upper end of the left humerus (broken left upper arm) and history of falling. Review of a Minimum Data Set (MDS) assessment for Resident #12, with a reference date of 12/25/25 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #12 was cognitively intact.In an interview on 01/06/26 at 9:05 AM, Resident #12 reported she felt very unsure about her stay at the facility; like she did not know what was going on.In a follow-up interview on 01/06/26 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-08 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to develop a comprehensive person-centered care plan for 1 (Resident #2) of 12 sampled residents reviewed for care planning, resulting in the potential for unmet care needs.Findings include:Resident #2Review of an admission Record revealed Resident #2 was a female, with pertinent diagnoses which included: essential (primary) hypertension (high blood pressure) and hyperlipidemia, unspecified (high cholesterol in the blood). Review of a Physician's Order For Resident #2 revealed, Apixaban Oral Tablet 5 MG (milligrams) (Apixaban) Give 1 tablet by mouth two times a day for Afib (atrial fibrillation - irregular heart rhythm). Active.Start Date 5/28/2025 Note that Apixaban is an anti-coagulant medication (blood thinner) and considered a high-risk medication.A review of Resident #2's current Care Plan on 1/8/2026 at 11:20 AM revealed no care planned focus, goals, or interventions related to Resident #2's Apixaban use.In an interview on 1/8/2026 at 11:29 AM, Registered Nurse Minimum Data Set Coordinator (RNMDS) EE reported Apixaban…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-08 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to review and revise a comprehensive, individualized plan of care for 1 (Resident #1) of 12 sampled residents reviewed for care plans, resulting in an inaccurate reflection of the resident's advance directive wishes and the potential for the resident's advance directives wishes not to be honored.Findings include:Resident #1Review of an admission Record revealed Resident #1 was a female, with pertinent diagnoses which included: chronic systolic (congestive) heart failure and cerebral infarction (stroke) due to thrombosis (blood clot) of right posterior cerebral artery.Review of a Code Status Form for Resident #1 revealed resident marked an X for DO-NOT-RESUSCITATE (DNR) Resident Consent I request that in the event my heart and/or breathing should stop, no person shall attempt to resuscitate me. Being of sound mind, I voluntarily execute this order, and I understand its full importance. signed by Resident #1 on 10/17/25 and by ( Medical Doctor (MD) V) on 11/6/2025.Review of a current Care Plan for Resident #1 with a focus of I…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-08 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure showers were provided as scheduled in 1 of 3 residents (Resident #12) reviewed for activities of daily living (ADLs) care, resulting in the potential for embarrassment and diminished self-esteem.Findings include:Review of an admission Record revealed Resident #12 was a female who originally admitted to the facility on [DATE] and had pertinent diagnoses which included: unspecified fracture of the upper end of the left humerus (broken left upper arm) and history of falling. Review of a Minimum Data Set (MDS) assessment for Resident #12, with a reference date of 12/25/25 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #12 was cognitively intact.In an interview on 01/06/26 at 9:05 AM, Resident #12 reported she went almost 2 weeks without a shower when she first arrived at the facility. Resident #12 reported she was embarrassed.In an interview on 01/06/26 at 1:31 PM, Resident #12 reported she received a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-08 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide appetizing and palatable food products to 2 (Resident #1, Resident #21) of 3 residents reviewed for food palatability, resulting in dissatisfaction with meals and the potential for decreased food acceptance and nutritional decline.Findings include:Resident #1Review of an admission Record revealed Resident #1 was a female, with pertinent diagnoses which included: type 2 diabetes mellitus (a condition where the body is not able to properly use sugar from the blood) with hyperglycemia (high blood sugar) and moderate protein-calorie malnutrition. Review of a Minimum Data Set (MDS) assessment for Resident #1, with a reference date of 12/7/2025 revealed a Brief Interview for Mental Status (BIMS) score of 12, out of a total possible score of 15, which indicated Resident #1 was cognitively impaired.In an interview on 1/6/2026 at 10:48 AM, Resident #1 reported the food at the facility was terrible. Resident #1 reported sometimes the food was not hot enough when she received it.Resident #21Review of an admission Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-08 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain complete and accurate medical records for 1 (Resident #21) of 12 sampled residents reviewed for complete and accurate medical records, resulting in incomplete documentation of blood sugar checks and insulin administration.Findings include:Resident #21Review of an admission Record revealed Resident #21 was a female, with pertinent diagnoses which included: type 2 diabetes mellitus (a condition where the body is not able to properly use sugar from the blood) with hyperglycemia (high blood sugar). Review of a MARTAR (Medication Administration Record Treatment Administration Record) for December 2025 for Resident #21 revealed a Physician's Order for HumaLOG KwikPen Subcutaneous Solution Pen-Injector 100 UNIT/ML (Insulin Lispro) Inject 10 unit subcutaneously before meals for Diabetes -Start Date- 12/10/2025 to be given at 0730 (7:30 AM), 1130 (11:30 AM), and 1730 (5:30 PM). There was no documentation on 12/12/25 at 1730 (check box was blank) and no documentation on 12/30/25 at 1730 (check box was blank) to indicate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-08 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure proper use of personal protective equipment for enhanced barrier precautions during high contact care activities; 1.) wound care for 1 (Resident #8); 2.) intravenous medication administration for 1 (Resident #22); and 3.) transfer, bed mobility, and dressing for 1 (Resident #46) of 12 sampled residents resulting in the potential for the spread of infection and disease transmission.Findings include:Resident #8Review of an admission Record revealed Resident #8 was a male who originally admitted on [DATE] and had pertinent diagnoses which included: displaced fracture of shaft of right femur (broken bone in the right thigh), congestive heart failure (a long term condition in which the heart cannot pump blood well enough for the body's needs), and type 2 diabetes (a condition when the body does not produce enough insulin and/or the body can becomes resistant to insulin resulting in high blood sugar levels).Review of a Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 21 citations
  • Potential for harm · Fcited before2024-12-05 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to: 1. Clean non-food contact surfaces; 2. Label and date cooked potentially hazardous food products with a prepared and discard date; 3. Repair or replace a water-damaged temperature gauge on the dish machine; 4. Ensure dish machine was at proper temperature prior to use; 5. Ensure food products reached safe internal temperature prior to service; and 6. Ensure prepared food was properly cooled. These conditions resulted in an increased risk of contaminated foods and an increased risk of food borne illness for all residents who consume food from the kitchen. Findings include: An initial kitchen/food service tour was conducted on 12/3/24 beginning at 9:15 AM with Food Service Director (FSD) M. The following observations/interviews/record reviews were completed: At 9:24 AM in the walk-in cooler it was noted that the floor had a build-up of dirt and debris under the food racks and in the corners. There was a pan of roast beef that was not labeled or dated. FSD M confirmed that the floor needed to be cleaned and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-05 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food products were served at a palatable temperature for 2 of 12 sampled residents (Resident #22 and #133) reviewed for food palatability, and 5 of 6 residents from the confidential resident meeting, resulting in dissatisfaction with meals, and the potential for decreased food acceptance and nutritional decline. Findings include: Resident #22 Review of an admission Record revealed Resident #22 was a male. Review of a Minimum Data Set (MDS) assessment for Resident #22, with a reference date of 9/15/24 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #22 was cognitively intact. In an interview on 12/3/24 at 11:16 AM, Resident #22 reported concerns with food served at the facility. Resident #22 reported despite going to the dining room for some meals, his food was not consistently hot enough (not served at a palatable temperature). Resident #133 Review of an admission Record revealed Resident #133 was a female. Review of a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow professional standards of practice for medication administration for 1 resident (Resident #84) of 7 residents reviewed for medication administration, resulting in medication being administered without a physician order, and the potential for less than therapeutic effects of medications, and the worsening of medical conditions. Findings include: Resident #84 Review of an admission Record revealed Resident #84 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: diabetes mellitus (a disorder in which the amount of sugar in the blood is elevated) . In an interview on 12/3/24 at 11:32 AM, Resident #84 reported that she had been managing her blood sugar using insulin for 70 years, and that the facility didn't seem to understand how to manage her Type 1 diabetes. Review of Resident #84's Physician Orders revealed, Insulin (helps to regulate blood sugar levels) Lispro (1 Unit Dial) 100 UNIT/ML…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure residents received coordination of care in accordance with physician orders and professional standards for skin conditions in 1 resident (Resident #13) of 1 resident reviewed for skin conditions, resulting in burning pain, the potential for an exacerbation of stasis dermatitis and an increased risk for infection due to compromised (weakened) skin integrity. Findings include: Resident #13 Review of Resident #13's Skin Integrity Care Plan revealed, .BLE (bilateral lower extremity) redness from stasis dermatitis (a skin condition caused by poor blood circulation in the lower legs) .Interventions: Monitor for signs and symptoms of infection (swelling, redness, increased pain, firmness, drainage) . There were no interventions specific to dry skin, and/or the lower legs. During an observation on 12/03/24 at 10:17 AM in the hallway, Resident #13 was walking with Occupational Therapist (OT) T. Resident #13's lower legs were observed with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00146244. Based on interview, and record review, the facility failed to maintain professional standards of care for 1 resident (Resident #83) of 1 resident reveiwed for accidents and hazards, from a total sample of 12 residents, resulting in the potential for unidentified internal bleeding when Resident #83, who was taking an antiplatelet medication (which decreases blood clotting ability) was not sent to the hospital after sustaining head trauma following a fall. Findings include: Resident #83 Review of Resident #83's Care Plan revealed, .Focus: .receiving an antiplatelet medication r/t (related to) CAD (coronary artery disease: common type of heart disease) . Review of Resident #83's Fall Report dated 8/3/24 revealed, .guest was seen laying on the floor in the hallway .Neuro's (neurological checks) initiated due to being unwitnessed. Resident taken to hospital? NO . Review of Resident #83's Fall Report dated 8/4/24 revealed, .Resident was on the floor next to the bed in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the physician reviewed and responded to the registered pharmacist's monthly medication regimen review recommendations for 1 (Resident #2) of 5 residents reviewed for medications, resulting in the registered pharmacist's recommendations not being addressed in a timely fashion and the potential for negative medication side effects as a result of unaddressed recommendations. Findings include: Resident #2 Review of an admission Record revealed Resident #2 was a female, with pertinent diagnoses which included: generalized anxiety disorder. Review of a Pharmacist Clinical Record Review dated 11/7/24 for Resident #2 revealed, .5. Recommendations I would make the following recommendations: Medication regimen reviewed see report .(also referred to as Prescriber Recommendations). On 12/4/24 at 1:40 PM, Nursing Home Administrator (NHA) A was requested, electronically, to provide this surveyor with a copy of Resident #2's 11/7/24 Pharmacist Medication Review Report. In an interview on 12/5/24 at 11:03 AM, NHA A reported she had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to discontinue psychotropic medications (drugs that alter brain chemistry and can affect mood and behavior) prescribed on an as needed (PRN) basis after 14 days and/or document rationale to extend PRN psychotropic medication use in 2 of 5 residents (Resident #2 and #134) reviewed for unnecessary medications, resulting in the potential for unnecessary medication use with the increased potential for adverse side effects. Findings include: Resident #2 Review of an admission Record revealed Resident #2 was a female, with pertinent diagnoses which included: generalized anxiety disorder. On 12/4/24 at 2:40 PM, a review of Resident #2's current physician's Order Summary revealed a Physician's Order for hydrOXYzine HCl Oral Tablet (Hydroxyzine HCl) Give 10 mg by mouth every 6 hours as needed for Anxiety Pharmacy Active 11/6/2024 It should be noted that there was no stop date identified for this PRN psychotropic medication. Review of a pharmacist clinical record review report for Resident #2 dated 11/7/24 and titled Prescriber…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to follow the standards of infection control for hand hygiene and glucometer (handheld machine used to check blood sugar level) cleaning for 3 residents (Resident #84, #8, and #85) of 3 residents receiving blood sugar assessments, resulting in the potential for cross contamination and the spread of disease to a vulnerable population. Findings include: During an observation on 12/05/24 at 12:06 PM in the hall at the medication cart, Registered Nurse (RN) J was preparing to perform a blood sugar check for Resident #84. RN J donned gloves, entered Resident #84's room, poked Resident #84's left right finger to obtain a blood specimen, and then picked up the glucometer with a test strip in it, and touched it to the drop of blood on the resident's fingertip. RN J sat the glucometer on the resident's table, wiped the blood from the resident's finger, removed his gloves, then picked up the glucometer and exited the resident's room. RN J did not perform hand hygiene after removing his gloves, returned to the medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-02 · tag F0680 — widespread
    Ensure the activities program is directed by a qualified professional.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to employ an Activity Director who possessed the required qualifications for the position, resulting in the potential for unmet met psychosocial needs, feelings of boredom and a lack of person-centered activities. This citation has the potential to impact all 27 residents within the facility. Findings include: In an interview on 11/1/23 at 3:22pm, Activities Director (AD) R revealed resident involvement in group and individual activity attendance was currently not being tracked in a manner that would allow for her to ensure residents were being provided with activities of interest and attending activities consistently each week. AD R reported the current system of activity attendance documentation also would not result in timely awareness of a resident's decline in involvement. AD R reported prior to working as the Activities Director, she worked as an Admissions Coordinator at the facility. When queried about her training, AD R revealed she did not possess any of the qualifications required to oversee the activities…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-11-02 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to: 1. properly date and discard food items, 2. securely store packaged food product after opening, 3. clean food and non-food contact surfaces, 4. properly store clean cooking utensils and pans to prevent bacterial harborage and contamination. Findings include: On 10/30/23 beginning at 9:33 AM, an initial tour of the kitchen/food service was conducted with Dietary Manager (DM) Q. The following observations/interviews occurred during this initial tour: At 9:33 AM in the dry storage area, noted the following: an opened, bulk-sized container of baking soda labeled with an opened date of 12/2/22 and a discard date of 5/2/23; an opened, bulk-sized bag of puffed rice cereal labeled with an opened date of 4/19/23 and a use by date of 8/19/23; 2 opened bottles of food coloring labeled with a delivery date of 12/17/18 but no label for opened or discard dates; 4 unopened cans of evaporated milk with a best by date of July, 2023; an opened, 8 ounce container of baking powder that was not labeled with opened or discard dates; and opened…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-02 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to use it's resources to effectively administer the facility to attain and maintain the highest practicable physical, mental, and psychosocial well-being for all 27 residents that resided at the facility. This deficient practice resulted in a staff member holding a position without the required qualifications, and a potential for unmet psychosocial needs. Findings include: Review of a Facility Assessment Tool dated 6/19/23, a section 3 titled Facility Resources Needed to Provide Competent Support and Care for our Resident Population revealed the staffing plan included an Activities/Life Enrichment Director. Section 3.4 Staffing training/education and competencies revealed: Those with professional certification are authenticated before hire. In an interview on 11/1/23 at 3:22pm, Activities Director (AD) R revealed she did not possess any of the qualifications required to oversee the activities program. AD R reported she and the Nursing Home Administrator had been looking into the specialized training she needed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-02 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to follow their policy and ensure the storage of medications and biologicals were in locked medication carts for 2 of 2 medication carts reviewed for medication storage, resulting in the potential for diversion and/or misappropriation of medications. Findings include: In an observation on 10/31/23 at 10:18 AM., Licensed Practical Nurse (LPN) M was preparing medications for a resident on the unit. LPN M finished the preparation of the medications. LPN M then walked away from the medication cart, and left the cart unlocked, and did not return to the medication cart. In an observation/interview on 10/31/23 at 10:28 AM., Registered Nurse (RN) H walked up to the medication cart and noticed it was unlocked. RN H quickly locked the medication cart. RN H reported she was unsure which nurse left the medication cart unlocked, but that she (RN H) and (LPN M) were both using the medication cart to pass their medications to their assigned residents. RN H reported the medication carts should always be locked when not in use,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-02 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation has 2 Deficient Practice Statements (DPS) A & B. DPS A Based on observation, interview, and record review, the facility failed to have an active plan for reducing the risk of Legionella and other opportunistic pathogens of premise plumbing (OPPP). This deficient practice has the increased potential to result in water borne pathogens to exist and spread in the facility's plumbing system and an increased risk of respiratory infection for all the 27 residents in the facility. Findings include: Review of Overview of Water Management Programs, Center for Disease Control (CDC) 3/25/21, revealed Water management programs .minimize the growth and transmission of Legionella and other waterborne pathogens .Developing and maintaining a water management program is a .process that requires continuous review. Review of a water analysis report provided by the facility revealed the facility's water had not been tested for legionella since 5/12/22. Review of a Water Management Plan policy dated 2018 revealed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-02 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to educate all residents regarding the benefits and potential side effects of 23-valent pneumococcal polysacaride (PPSV 23) vaccination and offer PPSV23 vaccination to those residents who were eligible, therefore increasing the risk of acquiring, transmitting, or experiencing complications from pneumococcal pneumonia. Findings include: Review of a facility policy titled Pneumococcal Vaccination dated 6/22 revealed under a category labeled General a statement: The most effective way to treat pneumococcal disease to prevent it though immunization. Under Guidelines the policy stated: Nursing will assess the pneumococcal vaccination status of reach resident upon admission .it is reasonable to expect administration or documentation of pneumococcal vaccine by the first quarterly assessment or patient discharge, whichever comes first. Nurse will provide education regarding pneumococcal vaccination, and administer the vaccine when indicates, unless refused .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to treat residents with dignity and respect and failed to provide an environment that promoted and enhanced resident quality of life for 1 of 3 residents (Resident #128), reviewed for dignity, resulting in the potential for feelings of frustration, depression, and loss of self-worth and an overall deterioration of psychological well-being. Findings include: Review of an admission Record revealed Resident #128 was a female, with pertinent diagnoses which included: essential (primary) hypertension (high blood pressure) and chronic obstructive pulmonary disease. During an observation/interview of the lunch meal service on 10/31/23 at 12:30 PM in the main dining room, Resident #128 motioned this surveyor over to where she was seated at the dining table. Resident #128 was seated at a table with 6 other residents who had finished eating their meals. Resident #128 had a bowl of salad and a cup of juice in front of her and no other food. Resident #128 reported that she had been the first one to arrive in the dining room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to assess and ensure the right to safe self-administration of medication in 1 of 3 residents (Resident #9) reviewed for medication administration, resulting in the potential for unsafe self-administration of medication, medication errors, and medications not being stored in a secure manner. Findings include: Review of an admission Record revealed Resident #9 was a female, with pertinent diagnoses which included: type 2 diabetes mellitus without complications (a condition where the body is not able to properly use sugar from the blood), syndrome of inappropriate secretion of antidiuretic hormone (high levels of a hormone causing the body to retain water) and hypo-osmolality and hyponatremia (retention of water and low levels of sodium). During an observation/interview on 10/31/23 at 9:06 AM, Resident #9 was observed in her room seated up in her bed eating her breakfast. There was a medication cup that contained 3 tablets on Resident #9's bedside table next to her meal tray. When queried about the tablets in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure a resident's privacy during wound care for 1 resident (Resident #226) of 3 residents reviewed for wound care of a total sample of 12, resulting in the potential for embarrassment, humiliation, frustration and anger. Findings include: Review of an admission Record for Resident #226 dated 10/21/23 revealed the resident was admitted to the facility with the following pertinent diagnoses: major depressive disorder (mental condition characterized by a persistently depressed mood and long-term loss of pleasure or interest in life, often with other symptoms such as disturbed sleep, feelings of guilt or inadequacy), and abscess of liver (swollen area within body tissue, containing an accumulation of pus). Review of a Minimum Data Set (MDS) assessment for Resident #226 dated 10/27/23 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated the resident was cognitively intact. Section D of the MDS revealed Resident #226 expressed feeling down, depressed, or hopeless 2-6 days during the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide a baseline care plan for 1 resident (Resident #124) reviewed for care plans, resulting in the potential for inappropriate care and decreased quality of life. Findings include: Review of an admission Record revealed Resident #124, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: Dementia. Review of a Minimum Data Set (MDS) assessment for Resident #124, with a reference date of 10/22/23 revealed a Brief Interview for Mental Status (BIMS) indicated Resident #124 was cognitively impaired. Review of Resident #124's Care Plan revealed: (Resident #124) has Oxygen Therapy r/t (related to) Ineffective gas exchange .Created on: 10/30/2023 by: .Minimum Data Assessment-Registered Nurse (MDS-RN) G . INTERVENTIONS: Administer oxygen per physicians orders Date Initiated: 10/30/2023 Created on: 10/30/2023 Created by: Minimum Data Assessment-Registered Nurse (MDS-RN) G . During an interview on 11/01/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to develop and implement a comprehensive care plan in 1 of 12 residents (Resident #8) reviewed for comprehensive care plans, resulting in Resident #8's diuretic therapy not being care planned and the potential for unrecognized medication side effects and a lack of resident-centered interventions. Findings include: Review of an admission Record revealed Resident #8 was a female, with pertinent diagnoses which included: atherosclerotic heart disease of native coronary artery without angina pectoris and essential (primary) hypertension (high blood pressure). Review of Resident #8's current Order Summary revealed Torsemide Tablet 10 MG (milligrams) Give 2 tablet by mouth one time a day for CHF (congestive heart failure)/Fluid overload Pharmacy Active 7/12/2022. Review of Resident #8's current Care Plan revealed no care planned focus, goals, or interventions related to Resident #8's prescribed diuretic medication. In an interview on 11/1/23 at 9:32 AM, Minimum Data Set Registered Nurse (MDSRN) G reported she was responsible for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain a medication error rate less than 5% (error rate was 16% - 4 errors in 25 opportunities) in 2 (Resident #226, and Resident #9) of 7 residents reviewed for medication administration, resulting in the potential for reduced medication effectiveness and increased risk of infections, adverse reaction/side effects, medication errors, and medications not being stored in a secure manner. Findings include: Resident #226 Review of an admission Record revealed Resident #226, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: asthma, chronic obstructive pulmonary disease (COPD). Review of a Minimum Data Set (MDS) assessment for Resident #226, with a reference date of 10/27/23 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #226 was cognitively intact. Review of Resident #226's Physicians Orders dated 10/22/23 revealed: Spiriva Respimat-Inhalation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to effectively clean and maintain the resident privacy curtains, resulting in the increased likelihood for cross-contamination, bacterial harborage, and decreased illumination. Findings include: In an observation on 10/31/23 at 12:23 PM., noted both privacy curtains in room A-83 were heavily soiled in various areas of the curtains. Noted stains, dark colored spots that appeared to be dried blood, and an overall soiled appearance. In an observation on 10/31/23 at 12:31 PM., noted in room A-75 both privacy curtains and the toilet riser were heavily soiled with dark stains, dried blood and dried feces. In an observation on 10/31/23 at 12:34 PM., noted in room A-79 both privacy curtains were heavily soiled. The privacy curtain for bed-2 was noted to have dried dark red blood stains in various areas of the curtain. In an observation on 10/31/23 at 12:37 PM., noted in room A-82 both privacy curtains were heavily soiled with dark stains in various areas. In an observation on 10/31/23 at 12:45 PM., noted in room A-81…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to SYMPHONY CARE NETWORK — 7 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 51.7+2.3 vs chain
Health inspection 3 of 51.7+1.3 vs chain
Staffing 5 of 52.4+2.6 vs chain
Quality measures 4 of 54.0≈ chain avg
The other 6 homes this chain runs (chain average 1.7★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
SYMPHONY OF MICHIGAN HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 09/01/2019
BENOIT HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2019
CALUMET SOUTH LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2019
FAIRHOME TRUST UAD 12312012Organization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2019
GZLT HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2019
WILLOW DELTA TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2019
KRUPP, ARIIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLNO PERCENTAGE PROVIDEDsince 09/01/2019
SENDEROWICZ, YOSSIIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 09/01/2019
ZIOMKOWSKI, MARYIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEENO PERCENTAGE PROVIDEDsince 01/01/2022
TRUISTOrganization5% OR GREATER SECURITY INTERESTsince 09/01/2019
HARTMAN, DAVIDIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 09/01/2019
ARIA CONSULTING SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 09/01/2019

CMS files one row per role, so the 16 rows in the source record cover these 12 parties — each is shown once here with every role it holds. Nothing is omitted.

8 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.8M
Net patient revenuemost recent cost report
+6.0%
Operating marginrevenue minus expenses
$550K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 2%Medicare 10%Other / private 89%

This home reported $550K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$214per resident / day
operating cost
$6,504per month
≈ monthly operating cost
$228per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235605. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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