Delmar Gardens On The Green
15197 Clayton Road, Chesterfield, MO 63017 · For profit - Corporation · 120 certified beds · (636) 394-7515 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- it has an abuse, neglect, or exploitation citation (F0600), cited Oct 2023
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has citations for mishandling residents’ money or property (F0568, F0569)
- it has 2 actual-harm citations
- a high number of inspection citations overall (30) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $46,589 in federal fines (most recent 2024-10-04)
- its payroll-based staffing rating is low (2/5)
- its facility-reported quality-measure rating is low (1/5)
- nursing-staff turnover (58%) runs well above the national median (45%)
- about 18% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 26.4% | 18.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 7.1% | 5.3% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.0% | 1.1% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 3.0% | 2.3% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 0.0% | 18.5% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 6.6% | 4.1% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 37.7% | 17.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 23.7% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 80.0% | 90.9% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 9.9% | 4.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 15.2% | 17.8% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 12.0% | 23.5% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 2.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 59.3% | 63.5% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 22.2% | 26.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 17.5% | 13.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 3.08 | 2.11 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 0.87 | 2.33 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
41.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 49 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 50.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 24 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.45 therapist hours per resident per day in 2026Q1 — more than 76% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 41.3%CMS range 25.7–53.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 14.6%CMS range 9.8–19.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 50.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 58.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 41.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 95.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 6.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.2%CMS range 3.9–13.0 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.03 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 83.3 residents a day — about 69% occupied, or roughly 37 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.38 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.34 is below the 0.55-hour RN benchmark and nurse-aide staffing of 3.40 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.19 hrs/resident/day on weekends vs 4.46 on weekdays — 6% thinner on weekends. RN hours go from 0.41 to 0.17 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 58% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
30 citations, most serious first. The 12 most serious are shown; the remaining 18 are one tap away and print in full.
- Actual harm · Gcited before2024-10-04 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure professional standards of practice where met, when staff failed to transcribe one resident's new treatment order onto the electronic treatment administration record (eTAR), resulting in the new treatment order not being administered from 7/24/24 to 8/2/24 as ordered by the physician for one resident (Resident #8) resulting in the wound showing signs and symptoms of infection. The sample was 18. The census was 96 with 83 residents in certified beds. Review of the facility's Following Physician Orders Policy, dated June 29, 2021, showed: -Purpose: It is the policy of the community to ensure that all Licensed Professional Nurses (Registered Nurse (RN)/Licensed Practical Nurse (LPN)/ Licensed Vocational Nurse (LVN)) and other healthcare professionals, follow physician orders in accordance with state, federal regulations, and their respective practice acts; -Procedure: -All physician orders will be followed as prescribed and if not followed, the reason shall be recorded on the resident's medical record; -All physician or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-10-11 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one resident was free from verbal abuse and intimidation (Resident #1). On 8/19/23 between 3:30 P.M. and 4:30 P.M., during medication pass, Certified Medication Technician (CMT B) was observed by Certified Nurse Aide (CNA) C and Nurse A standing chest to chest with the resident, yelling/cursing at the resident, and/or throwing a towel at the resident. CMT B initially refused to leave the resident's room when Nurse A instructed him/her to do so and continued to yell and curse at the resident who was visibly upset. Furthermore, the facility failed to follow their policy, state and federal regulations when staff failed to ensure CMT B was removed from the building when he/she was seen by staff sitting in the resident smoking area and walking through the building unsupervised. The census was 103. Review of the facility's Freedom from Abuse, Neglect and Exploitation Policy, most recently revised in 9/2022, showed: -Resident Safety Position Statement: It is the policy to maintain a living environment that is professional…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to obtain and document initial and weekly measurements of pressure ulcers (localized damage to the skin and/or underlying soft tissue, usually over a bony prominence or related to a medical or other device) for one resident (Resident #4). The sample was 8. The census was 118.The Administrator was notified on 11/26/25 of the past non-compliance. The facility has changed their process on how they assess residents at risk for pressure ulcers, as well as their process to document measurements of wounds for residents at risk. Staff were in-serviced on the new process. The deficiency was corrected on 11/17/25. Review of the facility's Pressure Injury Prevent and Wound Documentation policy, dated October 2025, showed:-Purpose: To establish clear guidelines for the prevention, early identification, and management of pressure ulcers (also known as pressure injuries or bed sores) and all residents, thereby promoting skin integrity and improving quality of care;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-07 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow the physician's order when nursing staff on multiple occasions did not collect a physician ordered urine sample from a resident who had been admitted to the facility with a urinary tract infection (UTI) and who had a history of recurrent UTIs. The sample size was 3. The census was 111.Review of the facility's Following Physician Orders policy, effective date 6/29/25, showed:-Purpose: It is the policy of the community to ensure that all Registered Nurse (RN), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN) and other healthcare professionals, follow physician orders in accordance with State, Federal regulations and their respective practice acts;-Procedure: -All physician orders will be followed as prescribed and if not followed, the reason shall be recorded on the residents medical record; -If an order is questionable according to the seven rights of medication administration, a clarification order will be obtained; -All physician…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-07 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to conduct a thorough investigation after a facility nurse discovered a resident (Resident #1), who was confused, with a bruise on his/her chest, an abrasion above his/her right eye, a skin tear on his/her nose and an abrasion on his/her right elbow. The resident could not tell the nurse how he/she sustained the injuries. The sample was 3. The census was 105. Review of the facility's Injury of Unknown Source policy, revised May 2021, showed: -Indicators of physical abuse may include but are not limited to: -Bruises and/or hematomas; -Injuries of unknown source-no abuse/neglect suspected; -If a logical/reasonable explanation of the source of the injury cannot be determined, notify your local state agency within two hours of discovery; -Staff must provide a statement as to their knowledge or lack of knowledge of the injury; -The resident's physician must be notified; -The resident's representative must be notified; -A complete body assessment must be completed on the resident. Review of the facility's Post Fall Assessment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure all residents were treated in a manner to maintain dignity when staff left a resident exposed and visible from the hallway (Resident #10) and another resident in a hospital gown in the main dining room (Resident #21). In addition, staff failed to ensure two residents' (Resident #8 and #285) catheter bags (urine drainage bag) were not visible in the hallway from the residents' rooms. Staff also entered resident rooms without knocking (Resident #30 and #46). The sample size was 18. The census was 96 with 83 in certified beds. Review of the facility's undated Resident's Rights policy, showed: -Dignity and Respect: Your right to be treated with dignity and respect is the foundation on which all other resident rights and responsibilities are based. You have a right to expect that we will: -Treat you as an individual and assist you in getting the most out of the programs and services we offer; -Make sure your surroundings are safe, clean…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide residents with a transfer notice when transferred to the hospital, for seven of seven residents investigated for hospital transfers (Residents #12, #45, #20, #43, #32, #81, and #8). The Census was 96 with 83 residents in certified beds. Review of the facility's undated Residents' Rights Policy, showed: -Admission, Transfer, discharge: The residents have the right to due notice of the reasons for transfer or discharge if such occurrence takes place. 1. Review of Resident #12's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by the facility staff, dated 9/13/24, showed: -Should a brief interview for mental status be conducted? No; -Both long-term and short-term memory loss; -Diagnoses included: heart failure, high blood pressure, obstructive uropathy (disorder of the urinary tract that occurs due to obstructed urinary flow), stroke, hemiplegia (paralysis of the arm, leg, and trunk on the same side of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide written notice to the resident, or their legal representative of the facility bed hold policy at the time of transfer to the hospital, for seven of seven investigated residents for hospital transfers (Residents #12, #45, #20, #43, #32, #81 and #8). The Census was 96 with 83 residents in certified beds. Review of the facility's undated Bed Hold Policy, showed: -Purpose: to notify the resident or representative of the Bed-Hold Policy in writing at the time of admission, upon discharge or revision and when transferred to a hospital or during therapeutic leave, as well as the intent of readmission according to state and federal regulations; -Procedure: The facility will inform and give a written copy of this policy to the resident and/or representative upon admission. The facility will also give a copy of this policy to the resident and representative if transferred to a hospital or during therapeutic leave. In addition, the facility will call the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to establish a system of records of receipt and disposition of all controlled drugs in a sufficient detail to enable accurate reconciliation. The facility failed to ensure accuracy and monitoring for controlled substances for one of four electronic narcotic counts reviewed. The census was 96 with 83 in certified beds. Review of the facility's Medication Administration policy, effective date January 2021, showed: -All inventoried drugs are to be counted by licensed/certified personnel at each shift change. Any discrepancy must be called to the attention of the Director of Nursing (DON). Review of the facility's electronic narcotic count system reviewed on 9/30/24 at 1:39 P.M., showed the electronic screen showed a count 120 tablets of tramadol (opioid) 50 milligrams (mg) and the card in the cart showed 114 tablets. During an interview on 9/30/24 at 1:39 P.M., the Certified Medication Technician (CMT) G said he/she mentioned to the DON that the count was not correct, and the count had been off since last Friday, 9/27/24. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure a medication error rate of less than 5%. Out of 30 opportunities observed, five errors occurred resulting in a 16.67% error rate (Residents #50, #74, #19 and #26). The census was 96 with 83 residents in certified beds. Review of the facility's Insulin Administration via Pen Devices policy, effective date 5/21, showed: -Purpose: To safely administer insulin via pen devices according to physician orders and the facility's Policy and Procedure recommendations; -Procedure: Prime the pen immediately before injection. Priming is dialing up two units of insulin and pressing the bottom on the pen to shoot some insulin into the air. You should see a drop of insulin at the end of the needle. More than one prime may be required for a new pen. Review of the facility's Following Physicians Orders, dated June 29, 2021, showed: -Purpose: It is the policy of the community to ensure that all Licensed Professional Nurses and other Healthcare Professionals, follow physician's orders in accordance to State, Federal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-04 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure drugs and biologicals were labeled and stored per acceptable standards of practice. Problems were noted in one of three identified facility medication rooms and in one of four medication administration carts. The facility census was 96 with 83 residents in certified beds. Review of the facility's Storage of Drugs policy, updated 12/21, showed: -Drugs and medications are to be stored in the original container in which they were received. Refrigerator, freezer, and control room will be available in the pharmacy for medications requiring specific storage; -No discontinued, outdated, or deteriorated drugs or medications are stored in the facility over thirty (30) days. Review of the facility's Pharmacy Responsibility, dated 12/20, showed: Date opened stickers will be attached to all multi-dose vials and other medications with time-limited use. 1. Observation on 9/30/24 at 11:08 A.M. of the facility's 300 Division medication room, showed: -One 3 milliliter (mL) bottle of True Metrix Control Solution (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-10-04 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure the main kitchen floors, appliances and food storage areas were clean and free from debris. In addition, the facility failed to ensure outdated food was discarded. This affected all residents who ate at the facility. The census was 96 with 83 residents in certified beds. Review of the facility's undated Dining Services Clean-Sanitize-Disinfect policy, showed: -Policy: This facility will store, prepare, distribute and serve food under sanitary conditions to ensure proper cleanliness and food handling practices to prevent the outbreak of food-born illnesses is attained continuously; -Cleaning: The process of removing visible debris, dirt and dust and organize a space. Observation of the kitchen on 9/30/24 at 11:08 A.M., showed: -The floors throughout the entire kitchen contained white specs, dust, grease and water stains; -Two refrigerators in the preparation area were stained with debris on the doors of both refrigerators; -The prep table had several dirty dish rags on top. Several containers of various spices and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 18 citations
- Potential for harm · Ecited before2024-10-04 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to follow acceptable infection control standards when staff failed to perform hand hygiene between glove changes and/or between residents for four residents observed. (Resident #50, #19, #26 and #74). In addition, staff left the catheter bag for one resident (Resident #12) on the floor without a protective barrier, and failed to wear appropriate personnel protective equipment (PPE) for residents who required Enhanced Barrier Precautions (EBP, an infection control intervention designed to reduce the transmission of multidrug-resistant organisms (MDROs, bacteria or fungi resistant to multiple antimicrobials (an agent that kills microorganisms or stops their growth)); that employs targeted gown and glove use during high contact resident care activities) as recommended by the Centers for Disease Control and Prevention (CDC) and required by the Centers for Medicare and Medicaid Services (CMS) for one resident (Resident #61). The sample was 18. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-04 · tag F0569 — isolatedNotify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure third party liability (TPL) forms were completed within 30 days for the final accounting for residents who expired. This affected three of three sampled residents who expired and had money in their accounts longer than 30 days (Residents #301, #302 and #300). The census was 96 with 83 in certified beds. The deficiency was changed to past non-compliance after an Informal Dispute Resolution conference where both parties agreed the deficient practice was corrected prior to the survey. Facility staff realized in mid-April, 2024 that some discharged residents still had funds in the resident trust account. The facility completed the proper documentation for those discharged residents and the remaining trust fund balances were refunded to the proper authority. The past-noncompliance was corrected on [DATE]. 1. Review of Resident #301's financial records, showed: -Expired on [DATE]; -Ending balance of $150.13; -TPL form sent on [DATE]. 2. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to position one resident safely (Resident #20) when staff turned the resident on the shower bed resulting in a fall, in which the resident was sent to the hospital and received 14 sutures. The sample was 18. The census was 96 with 83 residents in certified beds. The Administrator was notified on 10/4/24 at 3:00 P.M., of the past non-compliance, which occurred on 3/4/24. The facility provided training and in-servicing that began on 3/6/24 and ended on 3/18/24, for all staff regarding their policies on proper transfers and body mechanics. The past non-compliance was corrected on 3/18/24. Review of the facility's Transfer and Lift Policy (butterfly), dated reviewed 5/21, showed: -Purpose: To provide communication to staff about resident transfer abilities and to assure we take all precautions necessary to maintain the safe of our residents including acknowledgment that this facility has adopted a no lift policy for residents requiring a mechanical means of transfer; -Policy: Upon admission each resident will be assessed by the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-11 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to complete a thorough investigation, and failed to maintain documentation that a thorough investigation was conducted for an allegation of verbal abuse of a resident (Resident #1) and a staff member (Certified Medication Technician (CMT) B). Staff reported witnessing CMT B cursing/yelling and making intimidating statements while standing chest to chest with Resident #1. The facility census was 103. Review of the facility's Freedom from Abuse, Neglect and Exploitation Policy, most recently revised in 9/2022, showed: -Resident Safety Position Statement: It is the policy to maintain a living environment that is professional and residents are free from threat or occurrence of harassment, abuse (verbal, physical, or mental); -Providing a safe environment for the resident is one of the most basic and essential duties of the facility. Employees and volunteers have a unique position of trust with vulnerable residents. Having access to private information, being in a physically intrusive position and having elevated status and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-11 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based upon interview and record review, the facility failed to ensure residents who were trauma survivors received trauma-informed care in accordance with professional standards of practice, when the facility failed to identify, assess and provide supportive interventions for (Resident #1) who had a diagnosis of Post-Traumatic Stress Disorder (PTSD, a mental health condition triggered by a terrifying event/either experiencing it or witnessing it; symptoms may include flashbacks, nightmares and severe anxiety, as well as uncontrollable thoughts about the event). Staff failed to identify the resident's past history of trauma, triggers which could cause re-traumatization and use approaches that were culturally competent and/or are trauma informed. After the resident was verbally abused by a staff member, the facility failed to implement individualized, person centered interventions and/or supportive services. The facility failed to ensure the resident's understanding of a form the resident was asked to sign. This resulted in the resident having increased agitation, necessitating…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-05 · tag F0568 — patternProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed maintain documentation that staff had notified residents and/or responsible parties in a timely manner when a resident's account was within the $200 Social Security (SSI) limit ($5,301.85) or when the resident's account was over the SSI limit ($5,301.85) per their policy. This affected two of six residents reviewed who received Medicaid benefits (Residents #3 and #35). The census was 100 with 83 in certified beds. Review of the facility's Policy on Protection of Resident Funds, dated 1/20/22, included: -The facility must establish and maintain a system that assures a full, complete and separate accounting system for each resident's personal funds entrusted to the facility on the resident's behalf; -The individual financial record must be available to the resident or his/her legal representative through quarterly statement and upon request; -The facility must notify each resident that receives Medicaid benefits before the amount in the trust account reaches the Medicaid allowable resource limit for one person. If the amount in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-04-05 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY - Based on observation, interview and record review, the facility failed to ensure staff followed infection control prevention practices for two sample residents when one staff member adjusted a resident's oxygen tubing after he/she removed a soiled sheet from under a resident (Resident #15) and when another staff member placed a clean brief under a resident after he/she removed the old one with the same gloves (Resident #59). In addition, the facility failed to implement facility policies and procedures to ensure all employees who work 10 or more hours per week were screened appropriately for tuberculosis (TB), in accordance with the Division of Community and Public Health. The facility failed to ensure the two-step purified protein derivative (PPD) was completed for seven of 10 employee files reviewed. The sample was 25. The census was 100 with 83 in certified beds. Review of the facility's Tuberculosis Control Policy, Employee and Resident, dated January 2018, showed: Procedure: For employee protection,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-05 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure residents have the right to make choices about aspects of their life in the facility that are significant to the resident, when the facility's staff failed to put one resident back to bed. The resident waited over an hour for assistance back to bed after he/she requested it (Resident #69). The sample was 25. The census was 100 with 83 in certified beds. Review of the Resident Rights handbook (found in the facility's admission packet) included: -Your right to be treated with dignity and respect is the foundation on which all other resident rights and responsibilities are based. You have the Right to expect that we will: -Treat you as an individual and assist you in getting the most out of the programs and services we offer; -Make sure your surroundings are safe, clean, and comfortable; -Provide safeguards against any kind of harsh or abusive treatment; -Freedom of Choice: -Your right to freedom of choice in the medical decision you make and the goals you pursue is guaranteed to you as a resident of this…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-05 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to maintain a clean, comfortable and homelike environment for one resident (Resident #1), whose bathroom had a commode that contained feces and was unflushed, the floor was dirty with feces on it, and a lawn chair was inside of the bathtub. In addition, the facility failed to maintain the cleanliness of the resident shower rooms on the 100 and 300 units. The sample size was 25. The census was 100 with 83 in certified beds. Review of the facility's infection control policy and procedure manual, effective date 10/2019, showed: -Tile floors shall be wet-mopped daily, using approved sanitizing solution. Spills shall be attended to immediately; -Bathrooms shall be cleaned daily and special attention given to disinfecting the commodes, all grab bars, handles and door knobs; -All trash receptacles will have water-proof trash bags to confine any organism that may be on trash surfaces and the trash receptacles will be cleaned with disinfectant on a daily basis and allowed to air dry prior to insertion of a clean water-proof trash bag;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-04-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure residents received the necessary services to maintain good personal hygiene for one resident observed during perineal care (cleansing of the area between the legs to include the buttocks and genitals), who was left soiled for an extended period of time (Resident #59). The sample size was 25. The census was 100 with 83 in certified beds. Review of Resident #59's care plan, revised 12/26/22, in use during the time of the investigation, showed: -Problem: Resident is at risk for skin tears/bruises/pressure ulcers related to bowel incontinence, reduced mobility, and his/her need for assistance with all activities of daily living and transfers. Redness to scrotum and groin; redness/moisture related skin alteration to under right arm and neck; -Goal: The resident's skin will remain intact with no signs/symptoms of breakdown through next review; -Approach: Keep linens clean and dry, monitor skin for redness, bruises and open areas and observe skin during activities of daily living (ADL) care and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-06-25 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow physician's order and meet professional standards of quality by not administering vitamin D as ordered, provide the location of the affected area for a treatment and inconsistently documenting a resident's output in the medical record, for three of 25 sampled residents (Residents #77, #61 and #101). The census was 142 with 125 residents in certified beds. 1. Review of Resident #77's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 5/14/19, showed the following: -No cognitive impairment; -Tired with little energy, poor appetite and trouble concentrating; -Independent with most activities of daily living (ADL's); -Lower extremity impairment on one side; -Diagnoses included anemia, high blood pressure and depression. Review of the resident's medical record, showed additional diagnoses of lung cancer with metastasis (spread) to the brain, vitamin d deficiency and received chemotherapy.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-06-25 · tag F0688 — failed to keep residents mobile / prevent decline — patternProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents with physician's orders for restorative therapy (RT,a program developed by a skilled therapist and carried out by nursing staff (usually a Certified Nurse Aide (CNA) or a restorative aide (RA)) services received those services. The facility identified 50 residents currently receiving restorative therapy, four were sampled and none of them received restorative therapy services as ordered (Residents #16, #5, #61 and #77). The sample size was 25. The total census was 142 with 125 residents in certified beds. 1. Review of Resident #16's medical record, showed the following: -admission date of 2/19/19; -Diagnoses included high blood pressure and congestive heart failure (CHF, impaired heart function). Review of the resident's admission Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 3/17/19, showed the following: -Moderately impaired cognitive status; -Required limited assistance from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-06-25 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to keep the floors free from food crumbs, debris, and stains and ensure equipment was kept clean during five of five days of observation. In addition, the facility failed to ensure the garbage disposal was wiped off and that the floor was free of dirty, free-standing water surrounding the garbage disposal. These deficient practices had the potential to affect all residents who consumed food from the facility kitchen. The census was 142 with 125 residents in certified beds. 1. Observations on 6/19/19 at 10:40 A.M., 6/20/19 at 1:43 P.M., 6/21/19 at 7:00 A.M., 6/21/9 at 11:17 A.M., 6/24/19 at 7:07 A.M., and 6/25/19 at 7:32 A.M. of the kitchen, showed the following: - The floor noticeably dirty with food crumbs, dirt, debris and stains; -The garbage disposal with brown waste spilled along the side of it and the brown waste mixed with water lay on the floor surrounding the base of the garbage disposal. 2. Observations on 6/19/19 at 10:40 A.M., 6/24/19 at 7:07 A.M., 6:25/19 at 7:06 A.M., and 6/25/19 at 7:32 A.M. of the kitchen,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-06-25 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure staff changed their gloves and washed their hands during incontinence care. Five residents receiving incontinence care were observed and problems were found with one (Resident #65). In addition, during the meal service, the facility failed to ensure staff wore hair restraints, changed their gloves and washed their hands after removing gloves. The sample was 25. The census was 142 with 125 residents in certified beds. 1. Review of Resident #65's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 4/30/19, showed the following: -No cognitive impairment; -Unable to ambulate; -Limited assistance required for bed mobility and personal hygiene; -Occasionally incontinent of bowel and bladder; -Diagnoses included heart failure, respiratory failure and diabetes. Observation on 6/21/19 at 5:40 A.M., showed Certified Nurse Aide (CNA) C entered the resident's room and donned gloves without washing his/her hands. After speaking to the resident, he/she removed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-06-25 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide adequate perineal care (peri-care, cleaning the front of the body from hips, between legs and the buttocks) for two of five residents observed (Resident #65 and #327) for personal care. The sample size was 25. The census was 142 with 125 residents in certified beds. 1. Review of Resident #65's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, showed the following: -No cognitive impairment; -Unable to ambulate; -Limited assistance required for bed mobility and personal hygiene; -Occasionally incontinent of bowel and bladder; -Diagnoses included heart failure, respiratory failure and diabetes. Observation on 6/21/19 at 5:40 A.M., showed the resident lay in bed on his/her back. Certified Nurse Aide (CNA) C entered the room, closed the door and donned gloves. He/she did not pull the privacy curtain closed and the roommate lay in bed awake. CNA C lowered the resident's slacks and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-06-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to protect two residents (Resident #327 and #57) from potential harm by not following the facility policy for transferring with a Hoyer (mechanical) lift for two of five Hoyer transfers observed. The sample size was 25. The facility census was 142 with 125 residents in certified beds. Review of the facility's Mechanical Full Body Lift Policy, dated 9/2014 and last revised 1/2017, showed the following: -Purpose: To ensure that all nursing staff are using proper transfer techniques to minimize the risk of injury to resident and staff, while using full body lift; -Procedure: -Make sure you are using the correct pad for the lift selected; -Secure the assistance of another Certified Nurse Aide (CNA) or qualified employee; -Explain procedure and provide privacy; -Position of transferring surfaces should be in close proximity to minimize transport area allowing enough room to move the base from the bed to the chair or the chair to the bed; -Wheel…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-06-25 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure all antipsychotic (a class of medication primarily used to manage psychosis, principally in schizophrenia and bipolar disorder) medications had supporting diagnoses to show the necessity for the medication and failed to document the residents' behaviors and the response to the antipsychotic medications for two residents (Residents #95 and #89). The sample size was 25. The census was 142 with 125 residents in certified beds. 1. Review of Resident #95's significant change Minimum Data Set (MDS), a federally mandated assessment completed by facility staff, dated 5/15/19, showed the following: -Cognitive impairment; -No behaviors; -Required staff assistance with transfers, toileting, bathing, hygiene and dressing; -Special services received as a resident: Hospice; -Received antipsychotic medication for seven of seven days assessed; -Diagnoses included peripheral vascular disease (PVD, a circulatory condition in which narrowed blood vessels reduce…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-04-05 · tag F0577 — widespreadAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed post the results of the most recent survey in a place readily accessible to residents, family members and legal representatives of residents. Furthermore, the facility failed to maintain survey reports with respect to any surveys, certifications and complaint investigations made during the three preceding years, any plans of correction in effect with respect to the facility and/or post notice in a prominent location of the availability of the reports for any individual to review upon request. The census was 100 with 83 in certified beds. Observations throughout the survey on 3/30/23 through 3/31/23 and 4/3/23 through 4/4/23, showed no survey results maintained at the entrance of the building, in the lobby of the building or at the desk with the receptionist. No signs were posted for the location of the survey results and/or availability of the last survey or complaint investigations. During a group interview on 4/3/23 at 10:58 A.M., nine residents, the facility identified as alert and oriented, attended the group…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$46,589 in federal fines across 1 penalty. 1 Medicare payment denial on record.
- $46,589 — penalty dated 2024-10-04
- Medicare payment denial — starting 2024-11-12 for 8 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to DELMAR GARDENS — 12 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 2.8 | -0.8 vs chain |
| Health inspection | 3 of 5 | 3.0 | ≈ chain avg |
| Staffing | 2 of 5 | 2.8 | -0.8 vs chain |
| Quality measures | 1 of 5 | 2.5 | -1.5 vs chain |
The other 11 homes this chain runs (chain average 2.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| DELMAR GARDENS ENTERPRISES INC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 03/07/2003 |
| GABE GROSSBERG AND GEORGE GROSSBERG, TRUSTEES OF THE HENRY AND BARBARA | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 8% | since 03/07/2003 |
| GEORGE GROSSBERG AND GABE GROSSBERG, TRUSTEES OF THE HENRY AND BARBARA | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 8% | since 03/07/2003 |
| GOLDBERG-NOM LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 25% | since 03/07/2003 |
| NON-GST FAMILY TRUST EST U/W OF ISRAEL GOLDBERG FBO JANICE BITANSKI | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 6% | since 04/10/2013 |
| NON-GST FAMILY TRUST ESTABLISHED U/W OF ISRAEL GOLDBERG FBO HARRY ZVI | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 6% | since 04/10/2013 |
| NON-GSTFAMILY TRUST EST U/W ISRAEL GOLDBERG FBO DIANE FREDMAN | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 6% | since 04/10/2013 |
| GROSSBERG, GABE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | 16% | since 03/07/2003 |
| GROSSBERG, GEORGE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 11% | since 03/07/2003 |
| CHURCH, VICKY | Individual | W-2 MANAGING EMPLOYEE | — | since 04/01/2005 |
| MARX, KENNETH | Individual | W-2 MANAGING EMPLOYEE; CORPORATE OFFICER | — | since 05/01/2022 |
| OPPENHEIMER, HOWARD | Individual | CORPORATE OFFICER | — | since 03/07/2003 |
| DELMAR GARDENS MANAGEMENT SERVICES INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 04/01/2005 |
CMS files one row per role, so the 15 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted.
8 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.5M paid to related parties — landlords or management companies under common ownership — equal to about 18% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265156. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-10-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.