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The Valley Health And Rehab

601 N 10th St, Hamilton, MT 59840 · For profit - Limited Liability company · 58 certified beds · (406) 363-2273 Medicare & Medicaid certified

Call the home — (406) 363-2273 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Nov 2025Behavioral-health or dementia-care citation — no harm found (F0744)3 actual-harm citations$59,962 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2025
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $59,962 in federal fines (most recent 2026-04-23)
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1150 Westwood Dr Ste D · (406) 363-0345 · Call to confirm hours
Pharmacy
211 W Main St · (406) 363-3611 · Call to confirm hours
Grocery
518 S 7th St · (406) 363-2366 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 5 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased20.0%18.7%15.4%worse
Long-stay residents who lose too much weight8.4%6.2%5.4%worse
Long-stay residents with a catheter left in their bladder2.8%2.1%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.0%2.9%2.0%better
Long-stay residents with depressive symptoms5.7%5.6%6.5%better
Long-stay residents who were physically restrained0.0%0.6%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.8%4.4%3.3%better
Long-stay residents whose ability to walk worsened6.5%17.2%16.1%better
Long-stay residents on antianxiety or hypnotic medication17.4%15.8%18.9%typical
Long-stay residents given the seasonal flu vaccine90.3%93.6%95.3%typical
Long-stay residents with pressure ulcers6.0%6.3%4.7%worse
Long-stay residents with worsening bladder/bowel control26.6%24.1%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table23.7%20.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine86.7%73.8%79.4%typical
Short-stay residents rehospitalized after admission17.4%19.2%22.6%better
Short-stay residents with an outpatient ER visit11.9%14.5%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.401.381.67better
Long-stay outpatient ER visits per 1,000 resident days2.922.161.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 40 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.2%U.S. median 51.5%
Got home and stayed home
10.1%U.S. median 10.7%
Went back to hospital
48.4%U.S. median 56.6%
Met the expected recovery
0.27U.S. median 0.31
Therapy hours / resident / day
0.15hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy

Met the expected recovery: 48.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 31 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.27 therapist hours per resident per day in 2026Q1 — more than 40% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.2%CMS range 38.7–68.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.1%CMS range 6.2–16.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge48.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge35.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge35.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified93.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened4.7%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.2%CMS range 3.0–13.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.111.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.69
RN hours/ resident / day
0.43
LPN hours/ resident / day
2.58
Aide hours/ resident / day
3.70
Total nurse hours/ resident / day
0.48
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 58 beds and averages 51.1 residents a day — about 88% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.70 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.69 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.58 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.41 hrs/resident/day on weekends vs 3.82 on weekdays — 11% thinner on weekends. RN hours go from 0.78 to 0.48 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

11
deficiencies at the latest standard inspection (2026-01-28)
3
at the previous standard inspection (2024-12-05)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

29 citations, most serious first. The 13 most serious are shown; the remaining 16 are one tap away and print in full.

  • Actual harm · G2026-04-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure a resident received care for the prevention and treatment of pressure ulcers; failed to complete and document the pressure ulcer/skin assessments, treatments, and services to promote healing, and prevent infection, for 1 (#7) of 3 sampled residents for pressure ulcers/skin care. This deficient practice resulted in skin breakdown and resident #7 developing a large Stage IV pressure ulcer, which became infected, requiring hospitalization and treatment, and the staff reported the resident's behaviors, anxiety, and pain made care difficult. Findings include: Review of [Hospital Name] History and Physical, dated 3/4/26, showed resident #7 admitted to the hospital with increased weakness, numbness of extremities, and inability to walk or complete ADLs. Resident #7 was discharged on 3/10/26 to the skilled nursing facility for a surgical neck wound and rehabilitation. Review of the facility Admit/Readmit Screener, dated 3/10/26, showed resident #7 admitted to the facility with red skin on his right elbow,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-08-27 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow the required discharge process to include obtaining physician orders to discharge the resident from the facility; failed to obtain physician orders to setup up home health post discharge as care planned; and failed to document discharge planning communication, and the day of discharge process, including when, where to, what the discharge orders for care were for 1 (#1) of 6 sampled residents. This failure led to the resident not having proper support in place at the discharge location, and subsequently, the resident returned to the hospital for continued care. Findings include: During an interview on 8/26/25 at 11:20 a.m., NF1 stated, she was just made aware of a resident being in the hospital that had discharged from the facility in the beginning of August. NF1 stated the facility never notified her of the discharge and in talking with representatives of [resident #1], he had ended up having to go to the ER and then transferred…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-12-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a resident at risk for nutritional deficits was monitored to prevent the resident from having severe weight loss, for 1 (#30) of 19 sampled residents. Findings include: During an interview on 12/4/24 at 4:15 p.m., staff member E stated the CNAs would check the EHR to see what residents needed to be weighed that day. Staff member E stated the residents had different frequencies to be weighed. Some were monthly, weekly, or daily. Staff member E stated the nurse would check the weight entered by the CNA and let them know if they needed a reweight for a drastic change. During an observation and interview, on 12/4/24 at 4:18 p.m., resident #30 was in his wheelchair. He was thin and was missing front teeth on the top and bottom of his mouth. Resident #30 stated he had lost a lot of weight while at the facility, and his weight went down to 160 pounds, and he was currently under what he weighed in high school at 172 pounds. Resident #30 stated he also took a medication that caused him to urinate a lot and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-04-23 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure that food items stored in the walk-in cooler were dated and labeled appropriately. This deficient practice placed all residents at risk for foodborne illnesses. Findings include: During an observation on 4/23/26 at 8:06 a.m., the following items were observed in the walk-in cooler:- Two zip-lock bags of slimy, sliced tomatoes, which were not dated. - One gallon zip-lock bag of ground meat, not labeled with the food type or date. - One gallon zip-lock bag of sliced ham, not dated.- One gallon zip-lock bag of sliced roast beef, not dated.- One gallon zip-lock bag of sliced cheese, not dated; and,- A cup of sliced strawberries with no date.During an interview on 4/23/26 at 8:24 a.m., staff member H stated the kitchen staff did see mold on strawberries when the food came in off the truck and would usually try to pick the molded strawberries out. During an interview on 4/23/26 at 8:24 a.m., staff member G stated he was aware of the dating issues and was trying to get staff to date food with and add the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-23 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to provide meaningful activities to meet the needs of dementia residents for 6 (#s 1, 4, 5, 9, 12, and 14) of 11 sampled residents with dementia. This deficient practice resulted in residents in the memory unit wandering without activities, remaining in rooms throughout the day, and sitting and staring at blank televisions. Findings include: During an observation on 7/22/26 at 7:55 a.m., residents were sitting in the dining area and the common room. No activities were being provided. Resident #1 sat in a recliner in the common room, scratching her arms repeatedly and staring at the television, which was off. Residents #12 and 14 were sitting in the dining room at tables. Resident #9 was walking around the unit, running into walls and being redirected to walk a different direction. During an observation in the memory unit on 4/22/26 at 10:03 a.m., staff member E stated the activities were canceled due to weather, and the residents would be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-23 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to closely monitor and address a resident's lack of bowel movements and provide as-needed medications to treat and prevent constipation, for a resident who had a history of opioid induced constipation and had used constipation medications before admission, for 1 (#7) of 20 sampled residents. This deficient practice resulted in resident #7 having an extensive stool burden. Findings include:Review of [Hospital Name] History and Physical, dated 3/4/26, showed resident #7 admitted to the hospital with a 9.6 cm stool ball noted on the imaging (fecal impaction). Resident #7 was discharged on 3/10/26 to the skilled nursing facility for care of a surgical neck wound and rehabilitation. A review of resident #7's [Hospital Name] physician notes, dated 3/6/26, showed he reported he would not have a bowel movement for up to 5 days, which was possibly due to opioid use.A review of resident #7's [Hospital Name] physician notes, dated 3/9/26, showed under the Subjective section that the physician was . working on balancing between…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-23 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, facility staff failed to ensure hand hygiene was completed while providing care for a resident's infected wounds/skin for 1 (#16) of 3 sampled residents for wound care. This deficient practice placed all residents receiving care from these staff members at risk of exposure to infectious agents and resident #16 at risk of a spread of skin cellulitis to his right leg. Findings include:During an observation and interview on 4/23/26 at 9:20 a.m. staff members C and J entered the room of resident #16 to assess his reported weeping (edema fluid) and hot (temperature) lower legs. Staff member J removed resident #16's ted hose on the left leg and noted the leg was hot to the touch, and the skin was weeping fluid. Staff member J then moved from the left leg to the right leg, removed the ted hose, and touched and assessed the resident's right leg, noting the skin was dry but intact. Staff member J did not change gloves after touching the resident's bodily fluids on the left leg. Staff member J then had staff member C go to the supply room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-28 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to complete comprehensive resident assessments in accordance with the required timeframe of 14 days after admission for 4 (#s 2, 3, 25 and 41) of 10 sampled residents. The failure had the potential to prevent the residents from achieving their highest practicable level of function. Findings include:During an interview on 1/26/26 at 1:05 p.m., staff member A stated the MDS Coordinator worked remotely. Staff member A stated the MDS Coordinator was shared with another facility. Staff member A did not know why MDS's had been completed late.During an interview on 1/28/26 at 9:58 a.m., staff member D stated that comprehensive assessments had 14 days from admission to be closed. Staff member D stated he was aware MDSs had been closed late. Staff member D stated the facility had MDSs that were late when he started completing the MDS assessments for the facility on 12/22/25. Staff member D stated he was still working to get caught up and that it was a learning process covering two facilities.A review of resident #41's medical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-28 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record review, the facility failed to ensure staff followed appropriate hand hygiene when passing meal trays, increasing the risk of bacterial transmission to all residents who received meals in their rooms. Findings include:During an observation on 1/26/26 at 7:49 a.m., staff member K was passing room trays to residents in their rooms. Staff member K entered a room, delivered a meal, removed the plate cover, and set it on the cart. Staff member K grabbed another tray from the warmer and took it to another resident's room. Staff member K came out, put the plate cover on the cart in the hallway, then grabbed another tray and took it into a resident's room. Staff member K failed to sanitize in between room trays. During an interview on 1/26/26 at 8:08 a.m., staff member K stated hand sanitizer should be used before passing trays to residents and in between each tray. Staff member K said, I do not carry hand sanitizer on me; I use the one on the wall. I did not use it while doing those last few trays. During an observation on 1/26/26 at 12:52 p.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-28 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain a completed POLST (Provider Orders for Life-Sustaining Treatment), including the resident or resident representative signature showing the residents preferences for Provider Orders for Life-Sustaining Treatment in the medical record, for 1 (#33) of 22 sampled residents. This deficient practice had the potential for the resident to receive life sustaining care against her wishes. Findings include:A review of resident #33's POLST form, in her electronic health record, showed in section A, NO CPR: Do Not Attempt Resuscitation (DNAR)/Allow Natural Death (AND), was checked. The patient/legal decision maker signature/mandatory box was marked with an X, showing where the person was supposed to sign, but there was no signature of the resident or responsible party. During an interview on [DATE] at 11:23 a.m., staff member E stated she would explain the POLST to the resident or the resident's POA, during the admission process, she would then sign the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-28 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to provide a resident or resident representative with a notice of transfer/discharge, or a bed hold notice, when the resident was transferred to the hospital for 1 (#53) of 22 sampled residents. This deficient practice increased the risk that the resident would not be fully prepared for transfer. Findings include: Review of resident #53's electronic medical record showed resident #53 was transferred emergently to the hospital on [DATE], for a decline in health and abnormal behaviors. During an interview on 1/28/26 at 8:41 a.m., staff member B stated resident #53 was transferred to the hospital for further evaluation, and they (the facility) utilized the ambulance services due to his bed-bound status. Staff member B stated they would expect transfer and bed-hold notices to be completed for any resident being sent out of the facility. Review of resident #53's electronic medical record failed to show the facility provided resident #53 or their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-28 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to complete a comprehensive resident assessment within 14 days after the facility determined there had been a significant change in the resident's physical and or mental condition for 1 (#4) of 10 sampled residents and their MDS assessments. The failure had the potential to prevent the residents from achieving their highest practicable level of function. Findings include:During an interview on 1/26/26 at 1:05 p.m., staff member A stated he did not know why MDSs had been completed late.During an interview on 1/28/26 at 9:58 a.m., staff member D stated a comprehensive Significant Change assessment had 14 days to be completed. Staff member D stated he started doing MDSs for the facility on 12/22/25. Staff member D stated the facility had multiple late MDSs when he started, and he was still catching up. A review of resident #4's medical record showed a comprehensive Significant Change MDS was scheduled, with an ARD of 11/16/25. The MDS was due for completion on 11/29/25. The MDS was completed late on 12/6/25.A review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-28 · tag F0638 — isolated
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to complete a Quarterly resident assessment in accordance with the required timeframe of 14 days after the ARD for 2 (#s 16 and 23) of 10 sampled resident assessments. The failure had the potential to prevent the resident from achieving their highest practicable level of function. Findings include:During an interview on 1/28/26 at 9:58 a.m., staff member D stated a Quarterly assessment had 14 days from the ARD to be closed. Staff member D stated he was aware of MDSs for facility residents that had been completed late, and since he started on 12/22/25, was still working to catch up on them. A review of resident #16's medical record showed a Quarterly assessment was scheduled with an ARD of 11/20/25. The Quarterly assessment was due to be completed 12/4/25. The MDS was completed late on 12/7/25.A review of resident #23's medical record showed a Quarterly assessment was scheduled with an ARD of 12/29/25. The Quarterly assessment was due to be completed 1/12/26. The MDS was completed late on 1/18/26.A review of the Centers for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 16 citations
  • Potential for harm · D2026-01-28 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide restorative services to a resident in an attempt to prevent the resident from a deterioration in her range of motion, when she was not able to extend her arms or complete some of her own ADL care, and the facility did not follow their policies and procedures for restorative care for 1 (#5) of 22 sampled residents. Findings include:During an observation and interview on 1/25/26 at 12:31 p.m., resident #5 was in her room. Resident #5 stated she had difficulty lifting her arms. Resident #5 lifted her arms as far as she could, and her arms were only about halfway extended. During an observation and interview on 1/26/26 at 7:55 a.m., resident #5 stated, I was in PT and OT, but due to insurance, I haven't had any therapies. I try to do my own exercises. The staff don't assist with any of the exercises. I wish I had more assistance with my range of motion. I'm getting stiff in my arms. Resident #5 raised her arms to show how far she could reach, and it was only about halfway to full extension. Resident #5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to assess a resident for injury after a fall, increasing the risk of delayed treatment for 1 (#46) of 22 sampled residents. Findings include: During an observation and interview on 1/25/26 at 12:46 p.m., resident #46 was lying in bed with a neck brace on. Resident #46 talked about his recent surgery and about a fall he had after arriving at the facility. During an interview on 1/27/26 at 2:38 p.m., staff member J stated, When a resident falls, we (staff) complete neuro checks if the fall is unwitnessed. The nurse will assess the resident for injury, and then the staff will transfer the resident to a safe area. Vital signs are taken, and an assessment is completed. A risk assessment is completed post-fall.During an interview on 1/27/26 at 3:21 p.m., staff member B stated, The facility's process for a resident fall would be to leave the resident on the floor and assess them. If they are ok, assist them to a safe location. Then notify the appropriate individuals, conduct a risk management assessment and neuro…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-28 · tag F0809 — failed to serve meals on a reasonable schedule — isolated
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to provide meals at regularly scheduled times, causing a resident to become frustrated for 1 (#31) of 22 sampled residents. Findings include:During an observation and interview on 1/25/26 at 12:56 p.m., resident #31's meal tray was delivered to his room on the Birch Hall. NF1, who was in the resident's room, said lunch meals are often served late. NF1 stated, You get used to it over time. During an observation on 1/26/26 at 12:35 p.m., NF1 came down the hall and asked staff member A where the lunch meal was. NF1 stated, Resident #31 is really wanting to lie down, and he was told he can't lie down until after lunch. He is not happy lunch is so late. During an observation on 1/26/26 at 1:07 p.m., resident #31's lunch tray was delivered to his room on Birch Hall. Resident #31 stated he was not happy with the meal, and NF1 returned it to the cart and ordered an alternative.During an observation on 1/26/26 at 1:14 p.m., staff were delivering the last lunch tray to the Birch Hall. During an interview on 1/26/26 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-11-18 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to provide sufficient staff for the Memory Care Unit residents, to ensure monitoring and assistance with safety, provision of ADL care, meal assistance, and abuse prevention for 6 (#s 1, 2, 5, 8, 9, and 10); and failed to ensure staff were available to assist with resident bathing/showering, as needed, for 10 (#s 6, 7, 11, 12, 13, 14, 15, 16, 17, and 18) of 18 sampled residents. The failure to provide ADL bathing/shower assistance made some residents feel dirty, and they appeared unkempt or neglected. Findings include: During an interview on 9/23/25 at 8:50 a.m., staff member F stated there was not enough supervision on the memory care unit when resident #1 was going at it because she was a one-to-one. Staff member F stated that resident #1 was very disruptive and loud. Staff member F further stated that resident #1 was difficult to redirect; she banged on things, wandered, and targeted other residents. Staff member F stated the facility was having staffing issues. When asked about the frequency of support…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-11-18 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record reviews, a staff member displayed verbally abusive behavior to residents residing in the secure unit. The facility identified the verbal abuse, reported it, investigated the event, and implemented corrections. This event was identified to be past non-compliance. Findings include:Review of a facility reported incident, submitted to the State Survey Agency, dated 8/29/25, showed, an unidentified staff member reported to staff member I, they overheard staff member J yelling at residents on the memory care unit. All residents residing in the memory care unit were identified to be vulnerable. During an interview on 9/25/25 at 10:49 a.m., staff member I stated that she is the one who completes abuse investigations. Staff member I said she was told about the incident with staff member J yelling at the residents, and she immediately reported it to the administrator, and an investigation was started. Review of the findings and documentation included in the investigation for staff member J yelling, which was submitted to the State Survey Agency on 9/8/25, and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · E2025-11-18 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide regular showers for 10 (#s 6, 7, 11, 12, 13, 14, 15, 16, 17, and 18) of 18 sampled residents, and some of the residents felt dirty and or were upset by the failure. Findings include:1. During an observation and interview on 9/23/25 at 9:35 a.m., resident #12 was in her room; her hair appeared oily, and she looked unkempt. Resident #12 stated, A staff member refused to help me with my baths. I missed a few baths, and it made me feel dirty and stinky. I wish I could take a bath every day.Review of resident #12's last 30 days of the shower log showed the resident had a bath/shower given on 9/9/25, and then again on 9/17/25, with seven days between the bath/shower. The next bath/shower was performed on 9/22/25, four days later. Review of resident #12's care plan, with a revision date of 6/1/25, showed: Focus: Self care deficit: Requires assist with ADL's due to: decreased mobility secondary to disease process, required assistance with ADLs as noted on nursing admission evaluation.Interventions:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-18 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to complete a thorough investigation on a staff to resident verbal abuse and neglect allegation, by failing to complete resident monitoring, failed to carry out interventions identified and documented on the report, and failed to complete other resident interviews to rule out other concerns of abuse by the staff member, for 2 (#s 17 and 18) of 18 sampled residents. Findings include:Review of all facility reported incidents and facility investigations since August 27, 2025, showed there was insufficient documentation to show the facility completed thorough investigations on events reported to the State Survey Agency. The concerns included: -Incident #2609523 - There was no summary provided on the incident; there were no other residents and or staff interviews, and no corrective actions or interventions taken by the facility.-Incident #2609623 - The documents failed to include evidence on how the facility provided education to staff, and there were no bathing logs or audits conducted by the facility for monitoring and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-18 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to provide services, treatment, and interventions for 1 (#1) of 18 sampled residents, who displayed physical and verbal indicators of pain and or discomfort, and verbal and physical behaviors towards others. The resident was experiencing a cognitive and functional decline, and would call out for help, or make comments of not wanting to live or being afraid. Staff failed to use identified interventions to assist the resident when she was upset or provide activities of interest. Findings include:During an interview on 9/23/25 at 8:50 a.m., staff member F stated there was not enough supervision on the memory care unit when resident #1 was going at it because she was a one-to-one. Staff member F stated that resident #1 was difficult to redirect, she would bang on things, wander, and would target (seek out and act on) other residents. When asked about the frequency of support from the activity staff for dementia related activities, staff member F said there were no activities until this week.During an observation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-18 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record review, the facility failed to ensure staff were educated on the importance of Enhanced Barrier Precautions and failed to ensure staff used the appropriate Personal Protective Equipment for 2 (#s 3 and 4) of 18 sampled residents. This deficient practice increased the risk of infection for residents with urinary catheters. Findings include: During an observation and interview on 9/23/25 at 9:54 a.m., staff member E was coming out of resident #4's room, pushing a mechanical lift. Resident #4 was observed with a catheter tubing and a catheter bag. There was no PPE caddy hanging outside of resident #4's door. When asked if she used PPE during the transfer with resident #4, staff member E stated she did not use PPE, but she was going to go get the PPE supplies.During an interview on 9/23/25 at 9:57 a.m., resident #4 it would depend on who that person was, if they used PPE during the catheter care. Resident #4 stated the staff used to have PPE hanging on resident #4's door, but they took it off for some reason, and the staff have become more…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-27 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to complete a thorough investigation on an event of staff to resident abuse by failing to complete resident monitoring, failed to carry out interventions identified and documented on the report, and failed to complete other resident interviews to rule out other concerns of abuse by the staff member, for 1 (#2) of 6 sampled residents. Findings include:Review of the facility reported incident investigation, completed by the facility on 6/26/25, showed NF4 was witnessed by several management staff verbally abusing resident #2. NF4 was immediately walked out and released from the position at the facility. The facility reported incident documentation showed, .Resident [#2] placed on every-shift monitoring x72 hours One-on-one [sic] emotional support provided. No other resident interviews or assessments were conducted during the investigation to rule out other concerns of abuse by the staff member. During an interview on 8/26/25 at 11:57 a.m., staff member A stated he was not in the office when the former DON handled the incident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-05 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain safe and palatable temperatures for food served to residents in their rooms for 3 (#s 3, 13, and 18) of 19 sampled residents. Findings include: During an interview on 12/3/24 at 8:28 a.m., resident #18 stated, My food is cold when it gets to my room. During an interview on 12/3/24 at 1:49 p.m., resident #3 stated she ate all meals in her room, and when the food arrived it was not good and always cold. Resident #3 stated she previously saw staff carry trays down the hall uncovered and into her room, and that there were no hot trays of food. Resident #3 stated she had a taco within a week or so ago for a meal and it was cold, as if it just came out of the refrigerator, and, for paying $345 a day we are given lousy food. Resident #3 stated she would attend resident council meetings if she could, but she missed attending them, and she heard there were a lot of complaints about food. During an interview on 12/3/24 at 2:15 p.m., resident #13 stated she ate meals in her room and the dining room, and usually…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a POLST form was completed to include a resident or decision-maker signature, and that the form was readily accessible in the electronic medical record, for 1 (#1) of 19 sampled residents. Findings include: During an interview on 12/5/24 at 10:35 a.m., staff member C stated a resident or the resident's representative would be asked on admission about their advanced directive. The advance directive would be reviewed in the initial care conference about two days later, with the resident in attendance. If the resident's representative was not at the initial care conference, they would be contacted via telephone. Each resident's POLST was reviewed quarterly. Review of resident #1's electronic medical record showed one POLST attached with no documented patient or decision-maker signature or printed name. The form showed DNR, comfort measures only, no artificial nutrition by tube, and discussed with patient and patient's health care agent or decision maker were selected. The form stated, By signing below, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-05 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility discontinued bed assist rails, when a resident used the rails for positioning, and she felt unsafe in the bed with the bars removed, and felt she could not move safely in bed after the removal, and the facility failed to have the necessary assessment to show she was assessed for the bar removal, for 1 (#35) of 16 sampled residents. Findings include: During an interview on 12/4/23 at 12:14 p.m., resident #35 stated, I don't like them taking my bed rails away. During an interview on 12/5/23 at 12:19 p.m., staff member B stated None of our other facilities allow bed assist rails, so resident #35's were discontinued when [Corporation name] took over. Bed assist rails are considered an entrapment. During an interview on 12/5/23 at 12:29 p.m., staff member C stated the assist bars were assessed in a mock survey, and resident #35 was not using the bars, so they were discontinued. Staff member C further stated they did not have the any of the documentation from NF1's assessment for discontinuing the enabling bars because NF1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-02 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, a staff member abused a resident by slapping the resident on the face, when the resident was exhibiting aggressive behavior and hit the staff member, for one resident (#1) of 1 sampled resident. Findings include: Review of a Facility Reported Incident, sent to the State Survey Agency, dated 3/7/22, showed, Investigation of Incident 07/16/2023 At approximately 5:35 pm 7/16/23 there was an altercation between [Resident #1] (Memory Care Resident) and [Staff member C] (LPN). Investigation details: [Resident #1] is a memory care resident who has been with us since November 1st 2022. [Resident #1] has a history of standing up out of her chair and trying to go to the serving cart that is used by dinning staff to serve the memory care residents their meals. [Resident #1] does have a history of fixating on the meal cart and trying to eat the food. [Resident #1] is to be served first, then throughout the meal she is assisted to prevent fixation. When she becomes fixated on the food she will get up out of her chair and go towards the serving cart. Staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2026-01-28 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to store food in a sanitary manner, increasing the risk of foodborne illness for all residents receiving food from the dietary department. Findings include:During an observation on 1/25/26 at 12:11 p.m., the following items were observed in the walk-in coolers with no label or date:Freezer:-an open bag of French friesRefrigerator:-2 halves of a tomato, each wrapped in a cellophane wrap,-half of an onion wrapped in a cellophane wrap,-large pan of red Jello half empty.During an interview on 1/26/26 at 7:27 a.m., staff member F stated she directed her staff to check the received date and the expiration date when they open an item. Staff member F stated that staff should put a label and a date on any open items and on anything that was cut and wrapped in cellophane. Staff member F stated she continues to remind her staff to label open items. Staff member F pointed to a document (Use by Date Guide) on the outside of the refrigerator door and stated, I put those there as a reminder to my staff on the rules for dating…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2026-01-28 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to designate an individual who worked at least part time at the facility as the dedicated Infection Preventionist. The deficient practice had the potential for an ineffective infection prevention program and placed all residents in the facility at risk of infection and exposure to pathogens. Findings include:During an interview with staff member B and staff member H on 1/28/26 at 9:11 a.m., staff member B stated in addition to her Director of Nursing Role she was also the Infection Preventionist. Staff member B stated she devoted approximately five hours per week to the Infection Preventionist role. Staff member H stated staff member B started performing the Infection Preventionist role a couple of weeks ago, and every couple of weeks staff member B received regional support with those duties. Staff member B stated it (Infection Preventionist role), had been a learning process, and once she had a routine, she felt there would be adequate time for the Infection Preventionist duties. Staff member B stated, We're pushing to get…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$59,962 in federal fines across 3 penalties. 1 Medicare payment denial on record.

  • $31,185 — penalty dated 2026-04-23
  • $9,243 — penalty dated 2025-08-27
  • $19,534 — penalty dated 2024-12-05
  • Medicare payment denial — starting 2025-09-27 for 2 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to THE GOODMAN GROUP — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.2-1.2 vs chain
Health inspection 2 of 52.8-0.8 vs chain
Staffing 3 of 53.7-0.7 vs chain
Quality measures 3 of 54.2-1.2 vs chain
The other 8 homes this chain runs (chain average 3.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
THE GOODMAN FAMILY OPERATING FOUNDATIONOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 07/26/2021
BROUWER, LAWRENCEIndividualCONTRACTED MANAGING EMPLOYEEsince 10/01/2012
ZWICKER, MICHAELIndividualW-2 MANAGING EMPLOYEEsince 08/31/2023
EDINGER, CRAIGIndividualCORPORATE DIRECTORsince 07/26/2021
GOODMAN, SHANEIndividualCORPORATE DIRECTORsince 07/26/2021
KNACKE, CLINTONIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 07/26/2021
REILING, MARKIndividualCORPORATE DIRECTORsince 07/26/2021
SALMEN, THOMASIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 07/26/2021
WEICHERT, JAMESIndividualCORPORATE DIRECTORsince 07/26/2021
WILSON, MARKIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 07/26/2021

CMS files one row per role, so the 13 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$5.5M
Net patient revenuemost recent cost report
-23.6%
Operating marginrevenue minus expenses
$312K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 63%Medicare 7%Other / private 30%

This home reported $312K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$330per resident / day
operating cost
$10,044per month
≈ monthly operating cost
$267per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Montana Medicaid page.

Typical monthly cost in Montana
$8,973/mo
Nursing home (semi-private)
$9,581/mo
Nursing home (private)
$6,075/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 275135. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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