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Whitehouse Country Manor

11239 Waterville St, Whitehouse, OH 43571 · For profit - Corporation · 90 certified beds · (419) 877-5338 Medicare & Medicaid certified

Call the home — (419) 877-5338 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Nov 2019Resident-funds citation (F0570)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Nov 2019
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0570)
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
8730 Waterville Swanton Rd · (419) 878-1049 · Call to confirm hours
Pharmacy
8730 Waterville Swanton Rd · (419) 878-1040 · Call to confirm hours
Grocery
9533 Waterville Swanton Rd · (419) 878-7691 · Call to confirm hours
Park
6751 Providence St · (419) 877-5383 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased8.8%5.3%15.4%worse than state — see note marked double-dagger below the table
Long-stay residents who lose too much weight4.7%6.2%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.2%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.3%0.4%2.0%better than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms30.0%30.1%6.5%typical for the state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.7%3.2%3.3%better
Long-stay residents whose ability to walk worsened8.9%6.1%16.1%worse than state — see note marked double-dagger below the table
Long-stay residents on antianxiety or hypnotic medication36.9%25.5%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%94.5%95.3%typical
Long-stay residents with pressure ulcers0.8%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control14.7%21.4%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table14.5%8.8%17.1%better
Long-stay hospitalizations per 1,000 resident days1.631.731.67typical
Long-stay outpatient ER visits per 1,000 resident days0.991.801.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.17U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.08hours / resident / day
Occupational therapy

Therapy staffing: this home’s payroll records show 0.17 therapist hours per resident per day in 2026Q1 — more than 16% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 19% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.44
RN hours/ resident / day
0.94
LPN hours/ resident / day
1.59
Aide hours/ resident / day
2.97
Total nurse hours/ resident / day
0.24
RN hoursweekends
41.8%
Total nursing turnover
22.2%
RN turnover

How full it usually is: this home is certified for 90 beds and averages 85.7 residents a day — about 95% occupied, or roughly 4 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.97 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.44 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.59 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.58 hrs/resident/day on weekends vs 3.13 on weekdays — 18% thinner on weekends. RN hours go from 0.53 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2025-02-18)
13
at the previous standard inspection (2022-10-31)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 10 most serious are shown; the remaining 27 are one tap away and print in full.

  • Potential for harm · Dcited before2025-06-04 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, staff interview, review of the facility's Self-Reported Incident (SRI), review of the facility's investigation, and policy review, the facility failed to timely report an incident of potential sexual abuse. This affected two (#11 and #12) of three residents reviewed for abuse. The facility census was 81. Findings include: 1. Review of the medical record for Resident #11 revealed an admission date of 08/12/15 with diagnoses of bipolar disorder, schizophrenia and anxiety. Review of the quarterly Minimum Data Set (MDS) assessment, dated 03/20/25, revealed Resident #11 had intact cognition. Further review of the record revealed Resident #11 had a guardian. Review of the current care plan, updated August 2023, revealed Resident #11 displayed behaviors of showing interest in physical affection/intimacy with male peers. Review of a nursing progress note dated 05/11/25 at 2:38 A.M. revealed Resident #11 was found by staff in her room performing oral sex on a male resident. The two residents were separated. 2. Review of the medical record for Resident #12…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-02-18 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, staff interview, and policy review, the facility failed to store food in a safe and sanitary manner. This had the potential to affect all but five (#16, #32, #48, #50, and #64) residents who eat food from the kitchen. The facility census was 84. Findings included: Observation of of the kitchen reach in refrigerator on 02/10/25 at 6:48 P.M. revealed a clear plastic bag of 12 chicken strips was found to not be dated nor labeled. An additional bag of nine hamburger patties were found to be undated. Further observation of the reach in freezer found a bag of mixed vegetables which failed to be securely closed and the contents were open to air. Interview with Dietary Manager #366 on 02/10/25 at 6:57 P.M. verified the chicken and beef patties were not labeled and the mixed vegetables were improperly stored. Review of the undated facility policy titled, Food and Supply Storage Procedures, revealed food should be covered, labeled, and dated. Further review revealed staff were to wrap food tightly to prevent freezer burn.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-02-18 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, medical record review, staff interview, review of the Centers for Disease Control and Prevention (CDC) website, and review of an infection control facility assessment document, the facility failed to ensure staff members wore appropriate personal protective equipment (PPE) while handling soiled laundry and failed to wear, dispose of, and perform adequate hand hygiene after removing PPE while in resident rooms who were on infection control precautions due to COVID-19 infection. This had the potential to affect all 84 residents in the facility. The census was 84. Findings include: 1. Observation on 02/12/25 at 1:49 P.M. revealed Housekeeping Supervisor (HS) #397 in the laundry room not wearing any personal protective equipment (PPE). Further observation revealed a laundry basket of dry clothes beneath a washing machine with some dry items loaded into the washing machine. Concurrent interview with HS #397 confirmed she was in the middle of loading the washing machine with soiled items and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-18 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident and staff interviews, medical record review, and policy review, the facility failed to ensure residents were afforded the ability to smoke during designated smoking times. This affected one (#69) of one residents reviewed for smoking. The facility census was 84. Findings include: Review of the medical record for Resident #69 revealed an admission date of 08/12/22 with diagnoses of heart failure and type II diabetes mellitus. Review of the quarterly Minimum Data Set (MDS) assessment, dated 11/13/24, revealed Resident #69 had intact cognition. Review of the smoking assessment, completed 02/12/25, revealed Resident #69 smoked five (5) to 10 times per day. Interview on 02/10/25 at 8:30 P.M. with Resident #69 revealed he was frustrated because he was not allowed to smoke on three occasions because he was told he showed up too late for the scheduled smoking time. Resident #69 stated he had a clock in his room and was on time for the scheduled smoking break. Observation on 02/12/25 at 1:58 P.M. revealed Resident #69 in his wheelchair in the common area asking…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-18 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interview, and policy review, the facility failed to repair or replace broken window blinds. This affected two (#15 and #68) of three residents reviewed for environmental concerns. The facility census was 84. Findings include: 1. Review of the medical record for Resident #15 revealed an admission date of 10/18/21 with diagnoses of schizoaffective disorder and hemiplegia and hemiparesis. Review of the quarterly Minimum Data Set (MDS) assessment, dated 01/24/25, revealed Resident #15 had intact cognition. Observation on 02/11/25 at 6:59 A.M. in Resident #15's room revealed the vertical blinds had missing slats and a blanket covering up half of the window blinds. Concurrent interview with Resident #15 confirmed the missing slats bothered her and she used the blanket to further block sunlight. Interview and observation on 02/12/25 at 2:26 P.M. with Registered Nurse (RN) #367 confirmed there were five missing blind slats and an additional missing slat under the blanket. RN…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident and staff interview, medical record review, and policy review, the facility failed to ensure fall interventions were in place as ordered and care planned. This affected two (#27 and #33) of three residents reviewed for falls. The facility census was 84. Findings Include: 1. Review of the medical record for Resident #27 revealed an admission date of 11/13/17. Diagnoses included acute and chronic respiratory failure with hypoxia, atrial fibrillation, history of COVID-19, atherosclerotic heart disease, generalized muscle weakness, neurosyphilis, seizures, bipolar disorder, unspecified abnormalities of gait and abnormalities, schizophrenia, hypothyroidism, and dementia. Review of the most recent quarterly Minimum Data Set (MDS) assessment, dated 01/21/25, revealed Resident #27 was cognitively intact. Review of Resident #27's current physician orders revealed an order for this resident to utilize a reacher/grabber when items are out of reach. Review of Resident #27's current comprehensive care plan revealed the resident was at risk for falls with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-18 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, medical record review, review of facility policy, and review of manufacturers instructions, the facility failed to ensure Novolog insulin was properly removed from use after it was opened past 28 days. This affected one (#10) of 21 residents with orders for insulin. The facility census was 84. Findings Include: Review of Resident #10's medical record revealed an admission date of 10/12/18 with diagnoses including hemiplegia, vitamin D deficiency, bipolar disorder, type two diabetes mellitus, hypertension, and schizoaffective disorder. Review of the most recent annual Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #10 was cognitively intact. Observation on 02/12/25 at 9:42 A.M. of a medication storage cart revealed a Novolog Flex Pen for Resident #10 was opened, contained approximately 210 units of insulin, and was labeled with an open date of 12/25/24. Interview on 02/12/25 at 9:44 A.M. with the Director of Nursing (DON) confirmed the Novolog Flex Pen for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-18 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, medical record review, staff interview, and review of a facility policy, the facility failed to ensure information contained in a resident's medical record was accurate. This affected one (#33) of three residents reviewed for falls. The facility census was 84. Findings Include: Review of the medical record for Resident #33 revealed an admission date of 12/03/21 with diagnoses of dementia and epilepsy. Review of the modified quarterly Minimum Data Set (MDS) assessment, dated 12/18/24, revealed Resident #33 had impaired cognition and was mobile with a walker and/or wheelchair. Further review revealed Resident #33 had no falls since the previous assessment. Review of a current physician order initiated 05/02/23 revealed Resident #33 should have a motion sensor alarm above bathroom door for fall prevention. Review of a current physician order initiated 07/03/23 revealed Resident #33 should have non-skid strips on floor in front of the closet. Review of a current physician order initiated 08/15/23 revealed Resident #33 should have non-skid strips in front of the bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-18 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and review of facility policy, the facility failed to ensure the resident call light system was functioning appropriately and relaying the calls to a centralized staff work area or to a staff member. This affected two (#204 and #207) of 24 rooms located on the 200 Hall. The census was 84. Findings Include: Observation on 02/18/25 at 9:05 A.M. revealed the call lights for room [ROOM NUMBER] and room [ROOM NUMBER] were illuminated in the hall above the doors entering the room. Continued observation revealed both call lights were not relaying the call to a staff member or a monitoring system located at the centralized staff work area. Interview on 02/18/25 at 9:08 A.M. with Housekeeper #397 verified revealed the call lights for room [ROOM NUMBER] and room [ROOM NUMBER] were illuminated in the hall above the doors entering the room, but were not relayed to the centralized monitoring system located in the staff work area. Interview on 02/18/25 at 9:15 A.M. with Licensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-11 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, medical record review, staff interview, and clean dressing change policy review, the facility failed to prevent cross- contamination between soiled elimination containers, clean wound dressings, food, and beverages. This affected one (#1) of three residents reviewed for infection control interventions in a facility census of 80. Findings include: Review of the medical record for Resident #1 revealed an admit date of 10/29/23, with the diagnoses including: type II diabetes mellitus with foot ulcer, urinary tract infection, non-pressure chronic ulcer of right heel and midfoot, atrial fibrillation, hemiplegia, aortocoronary bypass graph, heart failure, hypertension, benign prostatic hyperplasia, and major depression. Review of the most current minimum data set assessment dated [DATE], revealed Resident #1 was assessed with intact cognition (BIMS-15), ability to make needs known, required substantial to maximal assistance with activities of daily living, incontinent of bowel and bladder, at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 27 citations
  • Potential for harm · Ecited before2023-10-05 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, family interview, and staff interview, the facility failed to maintain a clean and homelike environment. This affected five (#9, #10, #11, #41, and #51) of five residents reviewed for environment. The facility census was 87. Findings include: 1. Observation on 10/04/23 at 9:10 A.M., revealed the blinds covering the window over Resident #41's were torn and broken a quarter of the way up the window on the right side of the window. Resident #41's bed was against the wall below the window with the head of the bed below the area where the blinds were torn, broken, and not covering the window. A black substance that smeared with touch was observed on the walls in Resident #41's room. Interview at the time of the observation on 10/04/23 at 9:10 A.M., with Resident #41, stated the window covering had been like that since Resident #41 moved in. Resident #41 stated I hate it because the sun shines in my eyes and at night gets the lights from the cars pulling in and out of the parking lot that shine in. Resident #41 stated, no good to say anything…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-05 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, the facility failed to maintain a clean, functional, sanitary, and homelike environment for its residents. This had the potential to affect all 43 (#44, #45, #46, #47, #48, #49, #50, #51, #52, #53, #54, #55, #56, #57, #58, #59, #60, #61, #62, #63, #64, #65, #66, #67, #68, #69, #70, #71, #72, #73, #74, #75, #76, #77, #78, #79, #80, #81, #82, #83, #84, #85 and #86) residents residing on the east wing of the building and affected seven residents (#3, #4, and #12) of 43 residents residing on the west wing of building. The facility censuses were 86. Findings include: Observations during tour of the facility on 10/04/23 between 9:10 A.M. and 10:15 A.M., revealed on the east wing, there was a strong foul odor noted as soon as one passed through the secure double doors. In the activity room/dining room, a cupboard door above sink, was hanging loosely off the cupboard by the right lower hinge; a missing front panel on the top drawer to the left of the sink; and sticky floors.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-10-31 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the Centers for Medicare & Medicaid Services (CMS) Payroll Based Journal (PBJ) report, staff interview, review of posted daily staff levels, and review of staff timecards, the facility failed to ensure eight hours of daily registered nurse (RN) coverage. This affected all 80 residents of the facility. Findings include: Review of the CMS PBJ report, dated July 2022, revealed the facility had a high number of days without RN coverage. Interview on 10/26/22 at 2:25 P.M. of Scheduler #304 revealed the facility utilized agency staff to cover open shifts to ensure the daily requirement of RN coverage. Review of the daily posted staffing from 09/01/22 through 10/25/22 revealed the facility did not have RN coverage on the following dates: 09/05/22, 09/14/22, 09/18/22, 09/22/22, 09/23/22, 09/24/22, 10/16/22 and 10/22/22. Additionally, on 09/17/22 the facility only had RN coverage for four hours. Review of timecards confirmed the facility did not have RN coverage for eight hours on each of the above dates. Interview on 10/27/22 at 6:59 A.M. of the Administrator confirmed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-10-31 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, review of the Pot Sink Sanitation Record, review of manufacturer's recommendations, review of work orders, and review of facility policy, the facility failed to ensure foods were properly stored and labeled after opening. Additionally, the facility failed to ensure adequate sanitization of dishes. This affected all 79 residents who received food from the kitchen. The facility identified one resident (#69) who did not receive food from the kitchen. The facility census was 80. Findings include: 1. Observation on 10/24/22 at 8:36 A.M. of kitchen revealed the reach in refrigerator in the food preparation area had an opened and undated package of turkey luncheon meat wrapped in plastic wrap; an opened and undated package of roast beef luncheon meat wrapped in plastic wrap; three packages of opened, unlabeled and undated cheese wrapped in plastic wrap; a plastic container of unlabeled and undated pears; a plastic container of unlabeled and undated gravy; a metal container of unlabeled and undated spaghetti sauce; and a plastic container of undated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-10-31 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and review of maintenance work orders, the facility failed to maintain a clean and sanitary environment for 41 residents (Resident #05, #07, #08, #09, #14, #15, #16, #17 #18, #22, #23, #24, #29, #32, #33, #39, #41, #42, #43, #45, #47, #48, #53, #55, #56, #57, #60, #63, #66, #67, #68, #72, #73, #74, #76, #130, #131, #132, #133, #134, and #230) residing on the secured unit. The facility census was 80. Findings include: Interview on 10/24/22 at approximately 12:00 P.M. with State Tested Nurse Aide (STNA) #347 revealed black mold was all over and growing in the soiled utility room located on the secured unit of the facility. STNA #347 reported the door was opened and closed frequently throughout the day and she was concerned about residents breathing in the mold spores. STNA #347 reported the mold had been reported to administration and remained unaddressed for over one year. Observation on 10/24/22 at 4:07 P.M. black mold was located all over the back and lower left walls of the soiled utility room. A large section of drywall was cut out of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-31 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, record review, staff interview and review of facility policy, the facility failed to assess a resident for self-administration of medications. This affected one (#46) of one resident reviewed for self-administration of medications. The facility census was 80. Findings include: Review of Resident #46's medical record revealed an admission date of 09/16/22. Diagnoses included chronic respiratory failure, chronic obstructive pulmonary disease (COPD), type II diabetes, atrial fibrillation, heart failure, dementia, major depressive disorder, atherosclerotic heart disease, hypertension and inflammatory disease of prostate. Review of the admission Minimum Data Set (MDS) assessment, dated 09/23/22, revealed Resident #46 had intact cognition. Review of physician orders revealed Resident #46 was prescribed albuterol sulfate HFA aerosol solution 109 micrograms/actuation (mcg/act) two puffs every six hours as needed for wheezing and fluticasone propionate solution 50 mcg/act spray in each nostril one time daily for congestion. Physician orders were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-31 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, staff interview and review of facility policies, the facility failed to ensure timely physician notification and failed to notify the dietitian of a significant weight change for one (#46) of three residents reviewed for nutrition. The facility census was 80. Findings include: Review of Resident #46's medical record revealed an admission date of 09/16/22. Diagnoses included chronic respiratory failure, chronic obstructive pulmonary disease (COPD), type II diabetes, atrial fibrillation, heart failure, dementia, major depressive disorder, atherosclerotic heart disease, hypertension and inflammatory disease of prostate. Review of the admission Minimum Data Set (MDS) assessment, dated 09/23/22, revealed Resident #46 was cognitively intact. Additionally, Resident #46 required supervision with eating and had no significant weight loss. Review of a plan of care focus area, initiated 09/22/22, revealed Resident #46 was at risk for nutritional and hydration problems related to diagnoses of COPD, type II diabetes, congestive heart failure (CHF), dementia,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-31 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, and staff interview, the facility failed to ensure resident rooms were maintained in good repair. This affected two (#37 and #75) of four residents reviewed for homelike environment. The facility census was 80. Findings include: Observation on 10/24/22 at 2:46 P.M. of Residents #37 and #75's room revealed no doors on the closet. One closet door was was leaning against the wall, next to the window, and the other door was missing. Interview of Residents #37 and #75 at the time of the observation revealed the closet doors had been broken for a couple of months and both expressed they wished the facility would do something to fix the doors. Residents #37 and #75 stated they were told the doors would not be replaced or repaired and a rod and curtain were going to be installed over the closet opening, but that had not been done either. Observation on 10/26/22 at 7:42 A.M. of Resident #37 and #75's room with the Administrator verified one closet door was leaning against the wall near the window and the other door was missing. Both Resident #37 and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-31 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident and staff interview, and review of facility policies, the facility failed to ensure nail care was provided to residents dependent for care. This affected one (#75) of three residents reviewed for activities of daily living. The facility census was 80. Findings include: Review of Resident #75's medical record revealed an admission date of 08/06/12 and a readmission date of 04/25/19. Diagnoses included generalized anxiety disorder, pulmonary fibrosis, major depressive disorder, malaise, seizures, heart failure unsteadiness on feet, osteoarthritis, chronic stage II kidney disease, delusional disorders, peripheral vascular disease, hypertension, schizophrenia and bipolar disorder. Review of the quarterly Minimum Data Set (MDS) assessment, dated 10/13/22, revealed Resident #75 was cognitively intact and required limited assistance with personal hygiene. Review of a plan of care focus area revised 11/03/19, revealed Resident #75 had an activities of daily living (ADL) self-care performance deficit related to anxiety, depression, bipolar disorder and panic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-31 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, medical record review and staff interview, the facility failed to follow physician's orders to [NAME] tubigrips to prevent and reduce edema for one (#44) of one resident reviewed for edema. The facility census was 80. Findings include: Review of Resident #44's medical record revealed an admission date of 03/06/21 and a readmission date of 09/06/22. Diagnoses included edema, complete traumatic amputation of one right lesser toe, complete traumatic amputation of right great toe, benign prostatic hyperplasia without lower urinary tract symptoms, type II diabetes, dementia, hypertension and schizophrenia. Review of the significant change Minimum Data Set (MDS) assessment, dated 09/20/22, revealed Resident #44 was severely cognitively impaired and required extensive assistance with Activities of Daily Living (ADLs), including extensive two person assistance with dressing. Review of the plan of care initiated 04/12/21 revealed Resident #44 had potential for fluid imbalance related to diuretic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-31 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, staff interview, and review of facility policy, the facility failed to weigh a resident daily per physician order. This affected one (#46) of three residents reviewed for nutrition. Additionally, the facility failed to ensure nutritional supplements were provided as recommended by the dietitian. This affected one (#44) of three residents reviewed for nutrition. The facility census was 80. Findings include: 1. Review of Resident #46's medical record revealed an admission date of 09/16/22. Diagnoses included chronic respiratory failure, chronic obstructive pulmonary disease (COPD), type II diabetes, atrial fibrillation, heart failure, dementia, major depressive disorder, atherosclerotic heart disease, hypertension and inflammatory disease of prostate. Review of the admission Minimum Data Set (MDS) assessment, dated 09/23/22, revealed Resident #46 was cognitively intact. Additionally, Resident #46 had no behaviors and no significant weight loss. Review of a plan of care focus area, initiated 09/22/22, revealed Resident #46 was at risk for nutritional and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-31 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff interview, resident interview, and facility policy review, the facility failed to follow physician orders for post dialysis assessments, monitoring the fistula site for complications, and monitoring the fistula for the thrill and bruit for one (#31) of one residents reviewed for dialysis. The facility census was 80. Findings include: Review of Resident #31's medical record revealed an admission date of 09/16/22. Diagnoses included acute kidney failure with dialysis, schizophrenia, diabetes mellitus type 2, psychosis, human immunodeficiency virus (HIV), and a history of breast cancer. Review of Resident #31's quarterly Minimum Data Set (MDS) assessment, dated 08/26/22, revealed the resident had a high cognitive function. Review of Resident #31's most recent care plan revealed due to requiring dialysis the resident must have the arteriovenous fistula in the left arm assessed for signs and symptoms of infection or bleeding. If bleeding occurred the staff was to apply pressure and reinforce the dressing or call 911 for transport to the emergency room.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-31 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff interview, resident interview, and facility policy review, the facility failed to administered medications as ordered to one (#31) out of six residents reviewed for unnecessary medications. This had the ability to affect all residents. The facility census was 80. Findings include: Review of Resident #31's medical record revealed an admission date of 09/16/22. Diagnoses included acute kidney failure with dialysis, schizophrenia, diabetes mellitus type 2, psychosis, human immunodeficiency virus (HIV), and a history of breast cancer. Review of Resident #31's quarterly Minimum Data Set (MDS) assessment, dated 08/26/22, revealed the resident had a high cognitive function. Review of Resident #31's most recent care plan revealed medications were to be administered as ordered by the physician. Review of Resident #31's medical record revealed physician's order dated 10/28/21 for Sevelamer hydrochloride (HCl) (phosphorus lowering medication) tablet 800 milligrams (mg) for hyperphosphatemia with meals. Review of Resident #31's Medication Administration Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-31 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, resident and staff interview, review of a fall report and review of facility policy, the facility failed to ensure a resident's medical record reflected information related to a fall for one (#75) of one resident reviewed for falls. The facility census was 80. Findings include: Review of Resident #75's medical record revealed an admission date of 08/06/12 and a readmission date of 04/25/19. Diagnoses included generalized anxiety disorder, pulmonary fibrosis, major depressive disorder, malaise, seizures, heart failure unsteadiness on feet, osteoarthritis, chronic stage II kidney disease, delusional disorders, peripheral vascular disease, hypertension, schizophrenia and bipolar disorder. Review of the quarterly Minimum Data Set (MDS) assessment, dated 10/13/22, revealed Resident #75 was cognitively intact, required supervision for activities of daily living, including bed mobility, ambulation, dressing, and toilet use and limited assistance with personal hygiene. Further review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2019-11-26 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interview, the facility failed to ensure a register nurse worked eight hours a day, seven days a week. This had the potential to affect all 81 resident residing at the facility. The facility census was 81. Findings include: Review of the facility staffing records from 10/25/19 to 11/24/19 revealed a registered nurse (RN) did not work or worked less than eight hours in the facility on 10/25/19, 10/31/19, 11/01/19, 11/05/19, 11/08/19, 11/11/19, 11/19/19, 11/20/19, and 11/21/19. Interview on 11/25/19 at 4:33 P.M. with the Administrator verified the facility had no RN coverage for eight hours on 10/25/19, 10/31/19, 11/01/19, 11/05/19, 11/08/19, 11/11/19, 11/19/19, 11/20/19, and 11/21/19.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2019-11-26 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and review of facility policies, the facility failed to store and prepare foods in a safe and sanitary manner. This had the potential to affect all 81 residents who received food from the kitchen. The facility census was 81. Findings include: Observation on 11/24/19 at 8:36 A.M. of the dry stock room revealed an open, partially used, one gallon jug of teriyaki sauce labeled by the manufacturer to refrigerate after opening. The jug was labeled as opened on 10/03/19. Interview on 11/24/19 at 8:38 A.M. with Dietary Staff (DS) #104 verified the jug of teriyaki sauce was opened on 10/03/19, stored on the dry storage shelf, and not in the refrigerator as required. DS #104 threw the partially used gallon jug of teriyaki sauce in the trashcan. Observation on 11/24/19 at 3:17 P.M. of DS #127 pureeing the dinner meal found DS #127 wearing a cowboy hat on the top of his head with no hairnet containing his hair. DS #127 also had a beard and mustache and was not wearing a beard guard. Interview on 11/24/19 at 3:25 P.M., Dietary Manager #176 verified DS #127…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-11-26 · tag F0570 — pattern
    Assure the security of all personal funds of residents deposited with the facility.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on staff interview, review of facility trust account information, and review of facility surety bond, the facility failed to ensure the surety bond was efficient to cover the total balance of the resident account balances. This affected 74 current residents identified by the facility with current trust accounts handled by the facility. Resident #5, #19, #25, #29, #46, #74, and #278 did not have personal fund accounts handled by the facility. Facility census was 81. Findings include: Review of the resident trust accounts on 11/26/19 at 10:10 A.M. with Business Office manager(BOM) #137 identified 74 residents with current accounts. The current total balance was $66,478.02. Review of the financial surety bond dated 10/01/18 indicated the bond covered the facility for up to $50,000.00. Interview on 11/26/19 at 12:25 P.M., the Administrator verified the facility resident fund account balance exceeds the current financial surety bond total.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-11-26 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, resident interview, staff interview, review of facility Self-Reported Incidents, and review of facility policies, the facility failed to follow their policy to investigate and report of allegations of sexual abuse to the state survey agency. This affected four (#3, #4, #8, and #63) of four reviewed for abuse. The facility census was 81. Findings include: 1. Review of Resident #4's medical record revealed an admission date of 05/29/18. Diagnoses included morbid obesity, symbolic dysfunctions, post traumatic stress disorder, dystonia, anxiety disorder, insomnia, and schizoaffective disorder. Review of Resident #4's Minimum Data Set (MDS) assessment, dated 06/03/19, revealed Resident #4 was cognitively intact. Resident #4 required supervision with walking, locomotion, dressing, and personal hygiene. Resident #4 displayed the behavior of wandering one to three days during the review period. Review of the progress notes revealed on 11/19/19 Resident #4 was in Resident #63's room when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-11-26 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, resident interview, staff interview, review of facility Self-Reported Incidents, and review of facility policy, the facility failed to report of allegations of sexual abuse to the state survey agency. This affected four (#3, #4, #8, and #63) of four reviewed for abuse. The facility census was 81. Findings include: 1. Review of Resident #4's medical record revealed an admission date of 05/29/18. Diagnoses included morbid obesity, symbolic dysfunctions, post traumatic stress disorder, dystonia, anxiety disorder, insomnia, and schizoaffective disorder. Review of Resident #4's Minimum Data Set (MDS) assessment, dated 06/03/19, revealed Resident #4 was cognitively intact. Resident #4 required supervision with walking, locomotion, dressing, and personal hygiene. Resident #4 displayed the behavior of wandering one to three days during the review period. Review of the progress notes revealed on 11/19/19 Resident #4 was in Resident #63's room when Housekeeper #167 observed Resident #4…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-11-26 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, resident interview, staff interview, review of facility investigations, and review of facility policies, the facility failed to thoroughly investigate allegations of sexual abuse. This affected four (#3, #4, #8, and #63), of four reviewed for abuse. The facility census was 81. Findings include: 1. Review of Resident #4's medical record revealed an admission date of 05/29/18. Diagnoses included morbid obesity, symbolic dysfunctions, post traumatic stress disorder, dystonia, anxiety disorder, insomnia, and schizoaffective disorder. Review of Resident #4's Minimum Data Set (MDS) assessment, dated 06/03/19, revealed Resident #4 was cognitively intact. Resident #4 required supervision with walking, locomotion, dressing, and personal hygiene. Resident #4 displayed the behavior of wandering one to three days during the review period. Review of the progress notes revealed on 11/19/19 Resident #4 was in Resident #63's room when Housekeeper #167 observed Resident #4 touching Resident #63's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-11-26 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, review of daily temperature log, nd review of manufacturer's storage recommendations, the facility failed to store medication requiring refrigeration at the proper temperature in accordance with manufacturer recommendations. This had the potential to affect nine residents (# 8, #13, #18, #21, #23, ##39, #42, #68, and #128) identified by the facility as having orders for medications being stored in the refrigerator. The census was 81. Findings include: Observation on 11/25/19 at 8:14 A.M., revealed the medication refrigerator located in the East Wing nurses' station had an internal temperature of 50 degrees Fahrenheit. Additional observation on 11/25/19 at 11:38 A.M. revealed the internal temperature of the refrigerator to be 53 degrees Fahrenheit. Resident medication found to be stored in the fridge included three Lantus insulin vials, one unopened pen of Victoza insulin, and two unopened boxes containing vials of Risperdal. Review of the daily temperature log revealed no the East Wing medication refrigerator temperature was not documented as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-11-26 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview, review of the facility investigation, and review of facility policy on abuse, the facility failed to prevent resident to resident sexual abuse when one resident (#8) was fondled without consent by another resident (#3). This affected one (#8) of four residents reviewed for abuse. The facility census was 81. Findings include: Review of the medical record revealed Resident #8 was admitted on [DATE]. Diagnoses included dementia, bipolar disorder, and schizophrenia. Review of the quarterly Minimum Data Set (MDS) 3.0 assessment, dated 09/03/19, revealed the resident was severely cognitively impaired. Review of Resident #8's the nurse progress notes dated 10/19/19 at 1:37 P.M. revealed an incident involving another resident fondling the private area of Resident #8. The event was discovered by a staff member who walked in to get Resident #8 up for lunch. An additional progress note dated 10/19/19 at 10:37 P.M. revealed contact was made with the resident's wife to inform her of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-11-26 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, and staff interview, the facility failed to provide written notification of hospital transfer to residents, the residents' representatives, and to the Ombudsman for one (#64) of three residents reviewed for transfer/discharge. The facility census was 81. Findings nclude: Review of Resident #64's medical record revealed an admission date of 02/01/07. Resident #64 was transferred to the hospital on [DATE] and readmitted to the facility on [DATE]. Diagnoses included contracture of right knee, hypokalemia, hypertension, paraplegia, abnormal posture, contracture of left shoulder, anemia, hernia, convulsion, chronic sinusitis, anxiety disorder, sepsis, and multiple sclerosis. Review of Resident #64's Minimum Data Set (MDS) assessments revealed a Discharge MDS assessment with return anticipated was completed on 09/03/19. Review of Resident #64's progress notes revealed on 09/03/19 Resident #64 was transferred to the hospital. There was no evidence Resident #64 or her representative were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-11-26 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, staff interview, and review of policy, the facility failed to provide notification of bed hold policy to one (#64) of three residents reviewed for transfer/discharge. The facility census was 81. Findings include: Review of Resident #64's medical record revealed an admission date of 02/01/07. Resident #64 was transferred to the hospital on [DATE] and readmitted to the facility on [DATE]. Diagnoses included contracture of right knee, hypokalemia, hypertension, paraplegia, abnormal posture, contracture of left shoulder, anemia, hernia, convulsion, chronic sinusitis, anxiety disorder, sepsis, and multiple sclerosis. Review of Resident #64's Minimum Data Set (MDS) revealed a Discharge MDS with return anticipated was completed on 09/03/19. An Entry MDS was completed 09/09/19. Review of Resident #64's progress notes revealed on 09/03/19 Resident #64 was transferred to the hospital. There was no evidence Resident #64 or her representative were provided notification of the bed hold policy.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-11-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, medical record review, and staff interview, the facility failed to ensure a pressure reducing cushion was in place as care planned for one (#69) of two residents reviewed for skin breakdown. The facility had seven residents with pressure ulcers. The facility census was 81 residents. Findings include: Review of the medical record revealed Resident #69 admitted to the facility on [DATE]. Diagnoses included muscle wasting and atrophy, lack of coordination, cognitive communication deficit, symbolic dysfunction, hypertension, osteoporosis, anxiety disorder, disorder of kidney and ureter, dysphagia, dysthymic disorder, vascular dementia with behavioral disturbance, bipolar disorder, chronic obstructive pulmonary disease, persistent mood disorder, and schizophrenia. Review of the Minimum Data Set (MDS) assessment, dated 11/05/19, identified the resident as alert with moderate cognitive impairment, required two staff for the completion of activities of daily living, frequently incontinent of bowel…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-11-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, staff interview and facility policy, the facility failed to implement a care plan intervention for falls. This affected one (#3) of two residents review for falls. The facility census was 81. Findings include: Review of the medical record for Resident #3 revealed the resident was admitted to the facility on [DATE]. Diagnoses included repeated falls, unsteadiness on feet, fracture of the lower end right radius, unspecified lack of coordination, post traumatic stress disorder, mild intellectual disabilities, dementia, generalized anxiety disorder, hypertension, convulsions, major depressive disorder, and schizoaffective disorder. Review of the quarterly Minimum Data Set (MDS) assessment, dated 08/23/19, revealed the resident was moderately impaired for cognition Review of Resident #3's care plan revealed the resident was at risk for falls due to behaviors, psychotropic medication, and seizures. One intervention included non-skid strips to the right side of bed. Observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2022-10-31 · tag F0730 — widespread
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on personnel record review and staff interview, the facility failed to complete State Tested Nurse Aide (STNA) performance evaluations timely. This affected two (#370 and #324) of four personnel records reviewed for performance evaluations. This had the potential to affect all 80 residents. Findings include: Review of STNA #370's personnel record revealed a hire date of 03/16/12. The last completed performance evaluation was dated 08/19/21. Review of STNA #324's personnel record revealed a hire date of 06/08/22. There was no 90 day performance evaluation completed. Interview on 10/27/22 at 11:01 A.M., Business Office Manager (BOM) #351 verified STNA #370 and STNA #324 did not have current performance evaluations.

    Nursing and Physician Services Deficiencies · Deficient, Provider has plan of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to HILLSTONE HEALTHCARE — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 53.9+0.1 vs chain
Health inspection 3 of 53.3-0.3 vs chain
Staffing 2 of 51.8+0.2 vs chain
Quality measures 5 of 55.0≈ chain avg
The other 8 homes this chain runs (chain average 3.9★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
BERGSTEN, PAULIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 03/01/2018
DAPORE, MATTHEWIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 03/01/2018

CMS files one row per role, so the 4 rows in the source record cover these 2 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.4M
Net patient revenuemost recent cost report
+15.1%
Operating marginrevenue minus expenses
$947K
Related-party expense13% of expenses
Who pays — share of resident-days
Medicaid 80%Medicare 1%Other / private 19%

About 80% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $947K paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$229per resident / day
operating cost
$6,954per month
≈ monthly operating cost
$269per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OH

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Ohio Medicaid page.

Typical monthly cost in Ohio
$9,186/mo
Nursing home (semi-private)
$10,389/mo
Nursing home (private)
$6,103/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 365756. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-02-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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