Heartland
3025 Fernbrook Lane, Nashville, TN 37214 · For profit - Corporation · 66 certified beds · (615) 885-2320 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (23) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $7,901 in federal fines (most recent 2023-09-28)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 36.1% | 14.0% | 15.4% | worse |
| Long-stay residents who lose too much weight | 7.0% | 6.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.5% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 3.2% | 13.8% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 4.5% | 3.4% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 33.4% | 17.2% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 16.7% | 31.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 74.5% | 94.5% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 3.5% | 5.0% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 22.1% | 20.0% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 10.5% | 16.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.5% | 1.7% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 38.7% | 79.8% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 8.7% | 22.6% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 2.7% | 11.2% | 12.0% | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
53.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 54 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 69.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 42 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.46 therapist hours per resident per day in 2026Q1 — more than 77% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 13% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 53.6%CMS range 42.5–63.8 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.5%CMS range 7.0–16.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 69.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 64.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 71.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 80.8% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.4%CMS range 3.5–11.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.98 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 66 beds and averages 60.8 residents a day — about 92% occupied, or roughly 5 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.36 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.64 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.07 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.09 hrs/resident/day on weekends vs 3.47 on weekdays — 11% thinner on weekends. RN hours go from 0.76 to 0.36 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 55% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
23 citations, most serious first. The 11 most serious are shown; the remaining 12 are one tap away and print in full.
- Actual harm · G2023-09-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, review of the Med-Aire 8 Alternating Pressure Mattress Replacement System with Low Air Loss User Manual, medical record review, facility document review, observation, and interview, the facility failed to provide adequate supervision to prevent accidents for 1 of 4 (Resident #1) residents reviewed for falls. On 9/3/2023 Certified Nurse Assistant (CNA) #10 was providing incontinent care to Resident #1. Resident #1 diagnosed with Hemiplegia affecting the left non-dominant side. Resident #1 was turned by CNA #10 in the opposite direction facing away from the CNA on an alternating pressure mattress. CNA #10 then turned away from Resident #1 to obtain a care item. Resident #1 fell from the bed to the floor resulting in harm with serious injures of head, shoulder, and back pain, including an open wound on right side of head 0.5 cm (centimeter) x (by) 0.5 cm, skin tear on right wrist 11 cm x 5 cm, and skin tear on left calf 5 cm x 4 cm. Resident #1 was transported to the emergency room by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-15 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medial record review, observation, and interview, the facility failed to follow physicians orders for a percutaneous enteral gastrostomy (PEG) tube (a tube inserted through the skin and into the stomach to administer medications and supplements) when staff failed to administer the ordered enteral feeding at the correct rate for 1 of 2 residents (Resident #7) reviewed for tube feedings. The findings include: 1. Review of the facility policy titled, Preparation and General Guideline, dated 1/1/2019, revealed .Medications are administered as prescribed in accordance with good nursing principles and practice.administered in accordance with written orders of the prescriber. 2. Review of the medical record revealed Resident #7 was readmitted to the facility on 7/8/2019, with diagnoses including Dysphagia (difficulty swallowing,) Dementia, and Ileus (functional obstruction of the intestines caused by paralyzed muscles). Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE],…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-13 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, and interview, the facility failed to ensure all alleged violations involving abuse are reported immediately, but not later than 2 hours after the allegation is made for 4 of 5 (Resident #1, #24, #47, and #209) sampled residents reviewed for abuse. The findings include: 1. Review of the facility policy titled, Patient Protection and Response Policy for Allegations/Incidents of Abuse, Neglect, Misappropriation of Property and Exploitation, with revision date 2/1/2023 revealed, .Any partner having either direct or indirect knowledge of any event that might constitute abuse, neglect .must report the event immediately .it is the policy of this facility that abuse allegation .are reported per Federal and State Law. The facility will ensure that all alleged violations involving abuse .are reported immediately, but not later than 2 hours after the allegation is made . 2. Review of the medical record revealed Resident #1 admitted to the facility on [DATE], with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-13 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview, the facility failed to ensure Minimum Data Set (MDS) assessments Section GG (Functional Abilities) were incomplete for 2 of 16 (Resident #20 and #21) MDS assessments reviewed. The findings include: 1. Review of the medical record revealed Resident #20 was admitted to the facility on [DATE], with diagnoses including Chronic Obstructive Pulmonary Disease, Insomnia, Sleep Apnea, Cardiomyopathy, and Chronic Pain Syndrome. Review of the annual Minimum Data Set (MDS) dated [DATE], revealed Resident #20 had a Brief Interview for Mental Status score (BIMS) of 15, which indicated the resident was cognitively intact and Section GG was dashed and not completed. 2. Review of the medical record revealed Resident #21 was admitted to the facility on [DATE], with diagnoses including Cerebral Infarction, Hypertension, Seizure Disorder, and Dysphagia, pharyngoesophageal phase. Review of the quarterly MDS dated [DATE], revealed Resident #21 had a BIMS score of 9, which indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-13 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observations, and interview, the facility failed to provide scheduled showers/baths for 1 of 28 (Resident #28) sampled residents reviewed for bathing. The findings include: 1. Review of the undated policy titled, Bathing Policy, revealed .As a standard, residents are placed on a 3x [time]/week shower/full bed bath schedule. However, if a resident asks for a shower/full bed bath in addition to the schedule, every attempt is made to accommodate .Shower schedules are placed in the reference book at the nurse's stations. Documentation is by exception only, meaning that refusals of shower/full bed baths be documented . 2. Review of the shower schedule provided by the facility revealed Resident #28 was scheduled to receive a shower on night shift from 6:00 PM to 6:00 AM on Monday, Wednesday, and Friday. 3. Review of the medical record revealed Resident #28 was admitted to the facility on [DATE], with diagnoses which included Traumatic Subdural Hemorrhage,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-13 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, and interview, the facility failed to follow physician orders for 2 of 28 sampled residents (Resident #8 and Resident #207) reviewed. The findings include: 1. Review of the undated facility policy titled, PHYSICIAN ORDER RECAP PROCESS [Named Electronic] SOFTWARE revealed When the nurse receives the order, she will review the physician orders for any changes and obtain any clarifications or additional orders necessary. The nurse confirmation of this order attests that she has completed this review process. When the physician makes the required visit, he will review .make any changes he/she deems necessary and sign this order. This will serve as documentation that he has reviewed and renewed the orders . Review of the facility policy titled, LAB AND X-RAY SERVICES, dated 3/2024 revealed, The center maintains agreements/contracts for .laboratory .services. These studies will be obtained only upon the written order of the patient's physician .The center ensures…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-13 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation, and interview, the facility failed to provide care and services for a resident with a percutaneous endoscopic gastrostomy (PEG) tube (tube inserted into the stomach to administer medications, supplements and liquid food) when staff failed to notify physician and resident representative of a change in status resident weight loss, and refusal of peg tube feedings for 1 of 3 (Resident #6) sampled residents reviewed for enteral feedings. The findings include: 1. Review of the facility policy titled, Patient Care Policies -Policies and Procedure Regarding Change in Patient Status, revised on 3/2024, revealed .The patient or patient representative is encouraged to be involved in all decision-making regarding changes in the plan of care .Notification of Patient Representative .The charge nurse on duty is notified immediately of any change in a patient's condition. The charge nurse will then assess the patient's condition and notify the physician or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-13 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, Certified Nursing Assistant (CNA) training record review, and interview, the facility failed to ensure 8 of 13 CNAs (CNA F, G, H, I, J, K, L, and M) employed for a full year received at least 12 hours of in-service training. The findings include: 1. Review of the facility's policy titled Patient Care Policies, dated 2024, revealed .The center's in-service training program will provide additional partner training based on individual partner's assessed needs and in compliance with NHC, State and federal regulations . 2. Review of the Inservice Training Hours revealed: a. CNA F had a hire date of 10/17/2023, and had only competed 5.76 in-service hours from 1/2/2024 -present. b. CNA G had a hire date of 6/6/2023, and had only completed 10.26 in-service hours from 1/2/2024 -present. c. CNA H had a hire date of 12/5/2023, and had only completed 3.50 in-service hours from 1/2/2024 -present. d. CNA I had a hire date of 6/20/2023, and had only completed 3.25 in-service hours from 1/2/2024 -present. e. CNA J had a hire date of 7/10/2024, and had only completed 11.60…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-13 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, medication review, observation, and interview, revealed the facility failed to ensure medications were properly stored and secured for 2 of 16 (Resident #20 and #36) residents when medications were found unattended and unsecured in resident rooms. The findings include: 1. Review of the facility's policy titled, STORAGE OF MEDICATION, with a revision date of 2/25/2025, revealed .Medications and biologicals are stored safely, securely, and properly, following manufacturer's recommendations or those of supplier. The medication is accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorize to administer medications . Review of the facility's policy titled, SELF-ADMINISTRATION OF MEDICATIONS, with a revision date of 2/25/2025, revealed .residents who desire to self-administer medications are permitted to do so if the facility's interdisciplinary team has determined that the practice would be safe for the resident and other residents of the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-13 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure a safe, sanitary, and comfortable environment for 6 of 22 (Residents #23 and #26's room, Residents #9 and #20's room, Resident #13 and #37's room, Residents #1 and #41's room, Residents #7 and #24's room, and Resident #53's room) resident occupied rooms and bathrooms observed. The findings include: 1. Observations in the shared bathroom for Resident #23 and #26 on 3/10/2025 at 12:06 PM, and 4:09 PM, and on 3/11/2025 at 10:00 AM, revealed 2 teal wash basins stacked inside of each other in the bathroom floor, unlabeled and uncontained. 2. Observations in the shared room for Resident #9 and Resident #20 on 3/10/2025 at 11:32 AM, revealed 1 bottle of Sea Breeze facial astringent (facial cleanser) on top of the dresser uncontained, and unsecured. 3. Observations in the shared room for Resident #13 and #37 on 3/10/25 at 11:55 AM, revealed the following: a. a bottle of sterile water opened and uncontained sitting on the bedside stand next to the refrigerator. b. a 16.9 oz (ounce) bottle of California Mango shampoo on top of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-28 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation and interview, the facility failed to develop and implement a person-centered care plan for 4 of 7 (Resident #1, #2, #4, and #7) sampled residents reviewed. The facility failed to designate the number of staff required to provide physical assistance which resulted in inconsistent care and negative outcomes. The findings include: Review of the facility policy titled, Patient Rights, revised February 2023, revealed, .Your plan of care will be developed to address physical and psychosocial areas where you and your health care team have concerns .The ultimate goal is to assist you to achieve and/or maintain the highest level of functioning possible within the limits set by your medical condition . A written plan of care is developed for you individually . Review of the facility's policy titled, Falls Assessment Process, dated October 2022, revealed .Care plan should include appropriate interventions, proactive approaches to prevent falls, and be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 12 citations
- Potential for harm · Dcited before2023-09-28 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, and interview, the facility failed to assess, and document fall risk factors for 3 of 7 (Resident #1, #6, and #7) residents reviewed. The facility failed to provide seventy-two (72) hour post fall assessment and monitoring documentation for 4 of 7 (Resident #1, #2, #3, and #4) residents reviewed. The findings include: Review of facility's policy titled, Fall Prevention Program, reviewed May 2021, revealed .[Named Facility Corporation] is committed to eradicating falls when possible and reducing all injury related to falls .takes person-centered approach to falls prevention. Comprehensive assessment and root cause analysis are two very important tools in the prevention of falls and the recurrence of falls .Each center has a Falls Committee which monitors falls .utilizes data to systemically address falls . Review of facility's policy titled, Fall Response (After a Fall) dated October 2022, revealed .Evaluate and Observe Patient for 72 hours After the Fall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, document review, medical record review, observation, and interview, the facility failed to provide the necessary behavioral health care and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being for 1 of 4 (Resident #5) residents reviewed. The findings include: Review of facility policy titled, Behavioral Health Services, revised 2/2023, revealed .The center must provide the necessary behavioral health care and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being, in accordance with the comprehensive assessment and plan of care. Behavioral health encompasses a resident's whole emotional and mental well-being, which includes, but is not limited to, the prevention and treatment of mental and substance use disorders . Review of facility's policy titled, Patient Protection and Response Policy for Allegations/Incidents of Abuse, Neglect, Misappropriation of Property and Exploitation, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-28 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on hospice agreement review, facility document review, medical record review, observation, and interview, the facility failed to notify hospice of a fall with injuries and hospital transfer for 1 of 2 (Resident #1) hospice residents reviewed. The finding include: Review of the document titled [Named Hospice Agency] Annual Review of Agreement dated 9/4/2023 revealed .Facility shall immediately notify Hospice (1) in the event of significant changes, (physical , Mental, social, emotional changes) in the Hospice Patient's condition), (2) a clinical complication suggesting a need to alter the plan of care; (3) a need to transfer the patient .Facility agrees not to transfer any Hospice Patent to another care setting, including arranging for an ambulance or other transportation, without prior approval of Hospice .Hospice and Facility shall communicate with each other and document such communications to ensure that the needs of patients are addressed and met 24 hours a day.` There was no documentation of hospice…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-22 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on facility policy review, observation, and interview, the facility failed to preserve the dignity of residents who required assistance with meals during the lunch meal observation on 6/20/2022, related to staff standing while assisting residents with meals and labeling residents as 'feeders.' The findings include: Review of the facility's policy titled, Assistance with Meals, revised on 7/2017, revealed, .Dining Room Residents .Residents who cannot feed themselves will be fed with attention to safety, comfort and dignity .Not standing over residents while assisting them with meals .avoiding the use of labels when referring to residents .e.g (for example) [feeders] . Observation on 6/20/2022 at 12:10 PM in the dining room revealed Certified Nurse Technician (CNT) was standing over a resident while assisting the resident to eat. During an interview on 6/20/2022 at 12:17 PM in the dining room, CNT #3 stated, Technically she [named CNT #2] should be sitting instead of standing. During an interview on 6/20/2022 at 12:30 PM, the Director of Nursing (DON) confirmed CNTs should not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-22 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, and interview the facility failed to allow decision making for a prescribed diet for 1 of 28 sampled residents (Resident #24). The findings include: Review of the facility's policy titled, Patient's Rights revised 2/2022, revealed .Individuals have the right to participate in planning and making decisions about their own care, including the right to accept or refuse medical or surgical treatment . Review of the medical record revealed Resident #24 was admitted to the facility on [DATE] with diagnoses which included Wernicke's Encephalopathy, Dysphagia, and Gastrostomy. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #24 had a Brief Interview for Mental Status (BIMS) score of 15 which indicated no cognitive impairment. Continued review revealed Resident #24 required total assistance with one staff member for Activities of Daily Living. Resident #24 required a feeding tube to receive hydration and nutrition. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-22 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observation, and interview, the facility failed to ensure call lights were within reach for 5 of 59 sampled Residents (Resident #14, #18, #34, #45 and #48) reviewed. The findings include: Review of the undated facility's policy titled, Call Lights, revealed, .Be sure the call light is always within easy reach of the patient . Review of the medical record revealed Resident #14 was admitted to the facility on [DATE] with diagnoses which included Atherosclerotic Heart Disease of Native Coronary Artery without Angina Pectoris, Chronic Obstructive Pulmonary Disease Unspecified, and Anxiety Disorder Unspecified. Review of the Finalized Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #14 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated intact cognition. Review of the medical record revealed Resident #18 was admitted to the facility on [DATE] with diagnosis which included Epilepsy and History of Falling. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-22 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy, medical record review and staff interview, the facility failed to ensure a new Pre-admission Screening and Resident Review (PASARR) screen was completed after an identified mental health diagnosis for 2 of 28 sampled residents (Resident #34 and Resident #50) reviewed for PASARRs. The findings include: Review of the facility's policy titled, Pre-admission Screening and Resident Review [PASARR], revised 11/2016 revealed, .The Omnibus Budget Reconciliation Act [OBRA-1987] requires all centers to screen patients before admission to determine if they have Mental Illness, Intellectual of Developmental Disability of related condition regardless of method of payment . Review of the medical record revealed Resident #34 was admitted on [DATE] with a diagnosis which included Dementia, Generalized Anxiety Disorder, Major Depressive Disorder and Sedative, Hypnotic or Anxiolytic Dependence. Review of the PASARR dated 7/9/2019, revealed .Check any or all of the following mental health conditions that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-22 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy review, medical record review, observations, and interview, the facility failed to implement approaches on the care plan for 1 of 28 sampled residents (Resident #34). The Findings include: Review of the facility's policy titled, Documentation Guidelines Section VII: Patient Care Plans, dated 10/2021, revealed, .The center will ensure an interdisciplinary and comprehensive approach to the development of the patient's care plan of care .Care Plan Approaches are specific, individualized steps partners and patients will take together to assist the patient to achieve the goal .Responsibility for each approach is taken by the individuals and/or departments who added them to the care plan . Review of the medical record revealed Resident #34 was admitted on [DATE] with a diagnosis which included Dementia, Generalized Anxiety Disorder, Major Depressive Disorder and Sedative, Hypnotic or Anxiolytic Dependence. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-06-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility documentation review, medical record review, observations, and interviews, the facility failed to ensure 1 of 59 sampled residents (Resident #45) had clean and groomed fingernails. The findings include: Review of facility's documentation titled, Fingernails/Toenails, Care of, revised 2/2018, revealed, .The purposes of this procedure are to clean the nail bed, to keep nails trimmed, and to prevent infections. 1. Nail care includes daily cleaning and regular trimming. 2. Proper nail care can aid in the prevention of skin problems around the nail bed . Review of the medical record revealed Resident #45 was admitted to the facility on [DATE] with diagnoses which included Dementia without Behavioral Disturbance. Review of the Comprehensive Care Plan for Resident #45 dated 11/9/2021, revealed, .Keep nails cleaned and trimmed . Observation on 6/20/2022 at 9:57 AM and 11:37 AM, in Resident #45's room revealed the resident had brown debris under her fingernails on both hands. Observation and interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, observation, and interview the facility failed to store oxygen tubing properly for 1 of 2 sampled resident (Resident #42) observed. The findings include: Review of the medical record revealed Resident #42 was admitted to the facility on [DATE] with diagnoses which included Chronic Obstructive Pulmonary Disease. Review of the Quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed she had a Brief Interview for Mental Status (BIMS) score of 15 which indicated no cognitive impairment. Review of the Physician Order Report dated 6/22/2022, revealed .Oxygen 3 Liters per Nasal Cannula . Observation in Resident #42's room on 6/20/2022 at 3:25 PM and 3:39 PM, revealed the oxygen nasal cannula tubing was wrapped around the oxygen flow meter. Observation an interview in Resident #24's room on 6/20/2022 at 4:05 PM, with Registered Nurse (RN) #1, revealed the oxygen tubing was wrapped around the oxygen flow meter. RN #1 confirmed the oxygen nasal cannula tubing was supposed to be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-22 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on facility policy review, medical record review, and interview, the facility failed to serve food in a sanitary manner for residents being assisted with the lunch meal. The findings include: Review of the facility's policy titled, Preventing Foodborne Illness-Food Handling, revised on 7/2014, revealed, .Food will be stored, prepared, handled and served so that the risk of foodborne illness is minimized .All employees who handle, prepare or serve food will be trained in the practices of safe food handling and preventing foodborne illness .Employees will demonstrate knowledge and competency in these practices prior to working with food or serving food to residents . Review of the facility's policy titled, Assistance with Meals, revised on 7/2017, revealed, .Dining Room Residents .Residents who cannot feed themselves will be fed with attention to safety, comfort and dignity .Not standing over residents while assisting them with meal .avoiding the use of labels when referring to residents [feeders] .All employees who provide resident assistance with meals will be trained and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-06-22 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to prevent the spread of infection in 1 of 44 resident rooms. The findings include: Observation on 6/20/2022 at 10:00 AM, Certified Nurse Technician (CNT) #1 walked into room [ROOM NUMBER] with a dirty linen barrel, stripped the bed, put the dirty linens into the dirty linen barrel, and brought the dirty linen barrel out of the room into the 400 Hallway. During an interview on 6/20/2022 at 10:12 AM, on the 400 Hall outside of room [ROOM NUMBER], CNT #1 confirmed she took the dirty linen barrel into room [ROOM NUMBER]. She stated, I am supposed to bring linens out of the room in a bag to the barrel in the hall. I forgot the bag. I wanted to get the linens out of the room before the resident returned. I know I am not supposed to take the barrel into the room. During an interview on 6/22/2022 at 5:50 PM, the Infection Control Nurse/Assistant Director of Nursing stated she expected Certified Nursing Technicians (CNTs) to place dirty linens in a bag and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$7,901 in federal fines across 1 penalty. 1 Medicare payment denial on record.
- $7,901 — penalty dated 2023-09-28
- Medicare payment denial — starting 2023-10-28 for 13 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to NATIONAL HEALTHCARE CORPORATION — 69 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 5 of 5 | 4.0 | +1.0 vs chain |
| Health inspection | 4 of 5 | 3.5 | +0.5 vs chain |
| Staffing | 3 of 5 | 3.5 | -0.5 vs chain |
| Quality measures | 5 of 5 | 4.4 | +0.6 vs chain |
The other 68 homes this chain runs (chain average 4.0★, per CMS)
Showing 40 of 68; lowest-rated first.
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
CMS ownership filings flag an owner of this facility as an investment firm. That’s a fact worth knowing about who ultimately profits from the home. Read the inspection and staffing record above on its own merits.
- MORGAN STANLEY — investment firm · 5.40% share · 5% Or Greater Indirect Ownership Interest
- VANGUARD GROUP INC — investment firm · 9.09% share · 5% Or Greater Indirect Ownership Interest
Source: CMS SNF ownership filings (PECOS). These flags are self-reported and undercount — federal auditors (GAO) and researchers find CMS captures only a fraction of true private-equity and REIT ties, so the absence of a flag on other homes is not proof they lack investor owners. How investor ownership affects care →
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| MORGAN STANLEY INSTITUTIONAL ADVISORS LLC | Organization | INDIRECT OWNERSHIP INTEREST | since 11/08/2024 |
| NHC/DELAWARE INC | Organization | INDIRECT OWNERSHIP INTEREST | since 05/01/2023 |
| VINCENT, BRANDON | Individual | MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | since 08/19/2024 |
| NATIONAL HEALTHCARE CORPORATION | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2023 |
| NHC-OP LP | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2023 |
| DODSON, VICKI | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/01/2023 |
| JOYNER, JESICA | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 05/01/2023 |
| KIDD, BRIAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 05/31/2023 |
| SHELLY, TIMOTHY | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 07/12/2024 |
| TEMPEST, TYLER | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/22/2025 |
| WILLIAMS, JOHN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 11/28/2023 |
| USSERY, ROBERT | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | since 07/07/2025 |
| BLACKROCK INC | Organization | ADP OF THE SNF | since 05/01/2023 |
| DIMENSIONAL FUND ADVISORS LP | Organization | ADP OF THE SNF | since 05/01/2023 |
| MORGAN STANLEY | Organization | ADP OF THE SNF | since 11/08/2024 |
| NATIONAL HEALTH CORPORATION | Organization | ADP OF THE SNF | since 05/01/2023 |
| VANGUARD GROUP INC | Organization | ADP OF THE SNF | since 05/01/2023 |
CMS files one row per role, so the 25 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
9 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $306K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in TN
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Tennessee Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 445526. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-15, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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