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Rocky Mountain Care - The Lodge

544 East 1200 South, Heber City, UT 84032 · For profit - Limited Liability company · 92 certified beds · (435) 654-5500 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Mar 20241 immediate-jeopardy citation$49,084 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Mar 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (26) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $49,084 in federal fines (most recent 2026-06-04)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • nursing-staff turnover (70%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
380 E 1500 S · (801) 492-2405 · Call to confirm hours
Pharmacy
454 E Medical Way · (435) 654-2500 · Call to confirm hours
Grocery
989 S Main St
Park
E Baxter Dr · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased8.5%11.3%15.4%better
Long-stay residents who lose too much weight0.0%3.4%5.4%check this — see note marked star below the table
Long-stay residents with a catheter left in their bladder0.5%0.7%0.9%better
Long-stay residents with a urinary tract infection0.5%1.8%2.0%better
Long-stay residents with depressive symptoms10.0%16.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.3%2.5%3.3%better
Long-stay residents whose ability to walk worsened7.5%15.1%16.1%better
Long-stay residents on antianxiety or hypnotic medication18.2%25.3%18.9%typical
Long-stay residents given the seasonal flu vaccine98.6%98.0%95.3%typical
Long-stay residents with pressure ulcers4.6%3.9%4.7%typical
Long-stay residents with worsening bladder/bowel control21.0%21.5%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table1.7%14.2%17.1%better
Short-stay residents who newly got an antipsychotic medication1.0%0.9%1.4%better
Short-stay residents given the seasonal flu vaccine93.5%91.0%79.4%better
Short-stay residents rehospitalized after admission15.0%16.5%22.6%better
Short-stay residents with an outpatient ER visit14.6%11.6%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.711.251.67typical
Long-stay outpatient ER visits per 1,000 resident days2.241.431.80worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

58.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 153 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

58.6%U.S. median 51.5%
Got home and stayed home
8.9%U.S. median 10.7%
Went back to hospital
84.5%U.S. median 56.6%
Met the expected recovery
0.50U.S. median 0.30
Therapy hours / resident / day
0.31hours / resident / day
Physical therapy
0.12hours / resident / day
Occupational therapy
0.07hours / resident / day
Speech therapy

Met the expected recovery: 84.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 71 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2025Q4 — more than 82% of the 13,714 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 13% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 14% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF58.6%CMS range 52.4–64.351.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.9%CMS range 6.0–13.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge84.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge76.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge83.1%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.—
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.7%CMS range 3.8–11.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.941.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.31
RN hours/ resident / day
0.23
LPN hours/ resident / day
2.08
Aide hours/ resident / day
3.63
Total nurse hours/ resident / day
0.99
RN hoursweekends
69.9%
Total nursing turnover
63.3%
RN turnover

How full it usually is: this home is certified for 92 beds and averages 65.4 residents a day — about 71% occupied, or roughly 27 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.63 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.31 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.08 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.27 hrs/resident/day on weekends vs 3.60 on weekdays — 9% thinner on weekends. RN hours go from 1.29 to 0.98 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 70% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

13 ↑
deficiencies at the latest standard inspection (2026-06-04)
2
at the previous standard inspection (2024-03-29)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

26 citations, most serious first. The 14 most serious are shown; the remaining 12 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-03-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, record review, and facility document and policy review, the facility failed to provide supervision to prevent accidents related to elopement for 2 (Resident #59 and Resident #38) of 3 residents reviewed for elopement. Specifically, Resident #59 eloped from the facility on 02/24/2024 and was pushing their wheelchair when it was hit by a car. It was determined the facility's noncompliance with one or more requirements of participation caused, or was likely to cause, serious injury, harm, impairment, or death to residents. The Immediate Jeopardy (IJ) was related to State Operations Manual, Appendix PP, 483.25 (Quality of Care) at a scope and severity of J. The IJ began on 02/24/2024 at approximately 8:00 PM when Resident #59 eloped from the facility. On 03/28/2024 at 3:34 PM, the facility Executive Director (ED) was provided with the completed IJ template and notified of the existence of an IJ for accidents. A Removal Plan was requested. The Removal Plan was accepted by the State Survey Agency (SSA) on 03/29/2024 at 7:13 PM. The IJ was removed on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-06-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure that residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the resident's choices. Specifically, for 4 of 36 sampled residents, a resident's skin condition was not evaluated and treated, a resident had wound care provided without orders, a resident was hospitalized and no documentation was found of the resident's change in condition, and a resident expired at the facility and no documentation could be found of the resident's change in condition. Resident identifiers: 9, 59, 61, and 62.Findings included:1. Resident 9 was admitted to the facility on [DATE] with diagnoses which included hemiplegia and hemiparesis, cerebral infarction, morbid obesity, type 2 diabetes mellitus, fracture of right toe and non-pressure injury of left foot. On [DATE] at 1:09 PM, an interview was conducted with resident 9. Resident 9 stated that he skinned his toes.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2026-06-04 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, for 2 of 36 sampled residents, the facility did not provide each resident assisted nutrition to maintain acceptable parameters of nutritional status. In addition, a resident was not offered a therapeutic diet when there was a nutritional problem. Specifically, a resident who was provided a tube feeding lost a significant amount of weight when the tube feeding was discontinued for 5 days and her oral intake was not meeting her nutritional needs. This example will be cited as a harm. In addition, a resident with a high potassium was not provided low potassium foods when the dialysis center ordered it. Resident identifiers: 6 and 13. Findings included:1. Resident 13 was admitted to the facility on [DATE] with diagnoses which included, but were not limited to, severe protein-calorie malnutrition, alcohol induced chronic pancreatitis, thyrotoxicosis, disorders of electrolyte and fluid balance, peptic ulcer, diverticulosis of intestine, irritable bowel syndrome,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2022-01-13 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record the review it was determined the facility did not ensure that pain management was provided to residents who require such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences. Specifically, for 1 out of 30 sampled residents, a resident that had a fall and complained of pain was not provided pain medication for 11 days. Resident identifier: 51. Findings included: Resident 51 was admitted to the facility on [DATE] with diagnoses which included but not limited to alcoholic hepatitis without ascites, muscle weakness, need for assistance with personal care, cognitive communication deficit, pain, cachexia, alcohol dependence, and chronic obstructive pulmonary disease. Resident 51's medical record was reviewed on 1/11/22. An admission Minimum Data Set (MDS) assessment dated [DATE], documented resident 51 was an extensive assistance of one person for bed mobility, transfer, locomotion…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-06-04 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview it was determined that the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety. Specifically, the dishmachine temperatures were below the required manufacture temperatures for sanitizing dishes. Findings included:On 6/1/26 at 9:45 AM, an observation was made of the dishmachine. The following temperatures were observed: [Note: All temperatures were in degrees Fahernheit.] Wash was 160 and rinse was 150 for 3 loads of dishes.Wash was 160, rinse was 150 and final rinse was 135. Wash was 160, rinse was 155 and final rinse was 140.Wash was 165, rinse was 155 and final rinse was 130The above cycles were observed to have cups, plates, domes, mugs and bowls. The items were observed to be taken from the dish machine baskets and placed with the clean dishes. On 6/1/26 at 9:55 AM, an interview was conducted with [NAME] 1. [NAME] 1 stated the wash temperature needed to be above 150, rinse above 160 and final rinse above 180. [NAME] 1 stated those temperatures were listed directly on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-06-04 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, for 3 of 36 sampled residents, the facility did not provide routine and emergency drugs and biologicals to its residents. Specifically, a resident's multiple sclerosis medication was not available for administration, another resident's Clonidine, Hydralazine, and Ferrous Fumarate were documented as not available for administration, and a third resident's potassium chloride, topiramate, Myrbetriq, and duloxetine were documented as not available for administration. Resident identifiers: 6, 29, and 39. Findings included: 1. Resident 29 was admitted to the facility on [DATE] with diagnoses which included multiple sclerosis (MS), protein calorie malnutrition, chronic pain syndrome and major depressive disorder. On 6/2/26 at 8:59 AM, an interview was conducted with resident 29. Resident 29 stated there were problems with reordering her MS medications and the scheduled dose was usually changed when medications were reordered. Resident 29 stated the nurses struggled to get her MS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, for 1 of 36 sampled residents, the facility did not ensure that all alleged violations involving abuse and neglect were reported to the State Survey Agency (SSA). Specifically, the facility waited 5 days to report an allegation of abuse or neglect to the SSA, after a resident sustained a fall which resulted in a fracture. Resident identifier: 76. Findings included:Resident 76 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included fall with fracture, major depressive disorder, muscle weakness and osteoporosis. The facility reported on 12/31/25 to the SAA that resident 76 sustained a witnessed fall on 12/25/25. Resident 76 was transferred to the hospital where a fracture of the sacrum was identified. On 6/4/26 at 1:36 PM, an interview was conducted with the Director of Nursing (DON). The DON stated the facility became aware of resident 76's broken sacrum on 12/25/26. The DON stated she did not know it was not reported until 12/31/25 to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, for 1 of 36 sampled residents, the facility did not provide appropriate treatments and services to maintain or improve his or her ability to carry out the activities of daily living, which included hygiene and bathing. Specifically, a resident was not provided showers and was observed to have a body odor. Resident identifier: 57. Findings included:Resident 57 was admitted to the facility on [DATE] with diagnoses which included encephalopathy, protein-calorie malnutrition, anxiety disorder and failure to thrive. On 6/2/26 at 8:42 AM, an observation was made of resident 57. Resident 57 was in his room and was observed to have strong body odor. On 6/3/26 at 9:21 AM, an observation was made of resident 57. Resident 57 was observed to bring a meal tray to the nurses station from his room. Resident 57 was observed to have strong body odor and was in the same clothing from 6/2/26. An annual Minimum Data Set assessment dated [DATE] revealed resident 57 needed set up or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, for 1 of 36 sampled residents, the facility did not ensure each resident received adequate supervision and assistance devices to prevent accidents. Specifically, a resident with decreased sensation in her feet utilized hot packs heated in the microwave and staff were not able to determine the temperature prior to application. Resident identifier: 29. Findings included:Resident 29 was admitted to the facility on [DATE] with diagnoses which included multiple sclerosis, protein-calorie malnutrition, chronic pain syndrome and major depressive disorder. A quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed resident 29 had a Brief Interview of Mental Status score of 15 which indicated resident was cognitively intact. The MDS further revealed no acute onset of mental status change, inattention, disorganized thinking, or altered level of consciousness. On 6/2/26 at 8:59 AM, an interview was conducted with resident 29. Resident 29 stated her feet were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined that the facility did not ensure that residents who required dialysis received such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences. Specifically, for 1 out of 36 sampled residents, the facility did not conduct a post dialysis assessment after each dialysis session. Resident identifier: 6. Findings included:Resident 6 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses which included kidney transplant rejection, end stage renal disease, and dependence on renal dialysis. On 6/1/26 at 10:54 AM, an interview was conducted with resident 6. Resident 6 stated that she had dialysis today and would not be back until after 4:00 PM. Resident 6 stated that she had a dialysis port on her left chest. Resident 6 stated that the port dressing was changed weekly at dialysis and she did not have any signs and symptoms of infection in the port.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that the resident's drug regimen was free from any unnecessary drugs. An unnecessary drug was any drug used in excessive dose; for excessive duration; without adequate monitoring; without adequate indications for use; in the presence of adverse consequences; or any combination of the above. Specifically, for 2 out of 36 sampled residents, a resident had medications that were not administered with no documentation of the reason for omission, and insulin was held when it should have been administered per the physician ordered parameters. Additionally, a resident was administered blood pressure medications without a documented blood pressure reading. Resident identifiers: 6 and 59.Findings included:1. Resident 6 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses which included kidney transplant rejection, end stage renal disease, dependence on renal dialysis, pulmonary hypertension, congestive heart failure, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not provide or obtain laboratory services to meet the needs of its residents. Specifically, a resident that had their complete blood count (CBC) and urinalysis (UA) cancelled did not have those labs redrawn. Resident identifier: 39.Findings included:Resident 39 was admitted to the facility on [DATE] with diagnoses which included major depressive disorder, post traumatic stress disorder, borderline personality disorder, generalized anxiety disorder, cognitive communication deficit, and depression. On 5/22/26 at 10:47 AM, a physician's order documented to collect a CBC, comprehensive metabolic panel, and a UA with culture and sensitivity. On 5/22/26 at 6:45 PM, a physician's order documented to re-draw the CBC. On 5/25/26 at 6:00 AM, a physician's order documented to collect a UA culture and sensitivity. The lab reports were reviewed and revealed the CBC specimen clotted and the UA was cancelled because it was never received. On 6/4/26 at 12:10 PM, an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0775 — isolated
    Keep complete, dated laboratory records in the resident's record.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility did not file in the resident's clinical record laboratory reports that were dated and contain the name and address of the testing laboratory. Specifically, for 2 out of 36 sampled residents, the facility did not file the resident's laboratory results in their medical records. Resident identifiers: 6, and 9.Findings included:1. Resident 6 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses which included kidney transplant rejection, end stage renal disease, dependence on renal dialysis, pulmonary hypertension, congestive heart failure, and hypertension. Resident 6's medical records were reviewed. On 3/9/26, resident 6 had a physician order for a lipid panel and hemoglobin A1c initiated. No documentation could be found in resident 6's medical records of the laboratory results for the lipid panel and A1c. On 6/3/26 at 1:53 PM, an interview was conducted with the Director of Nursing (DON). The DON stated that the lipid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-04 · tag F0776 — isolated
    Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined that the facility did not ensure that radiology and diagnostic services were obtained to meet the needs of its residents. Specifically, for 1 of 36 sampled residents, the facility did obtain an x-ray of the right knee when ordered by the physician. Resident identifier: 9. Findings included:Resident 9 was admitted to the facility on [DATE] with diagnoses which included hemiplegia and hemiparesis, cerebral infarction, morbid obesity, type 2 diabetes mellitus, fracture of right toe and non-pressure injury of left foot.Resident 9's medical records were reviewed. On 2/6/26, resident 9's physician ordered an x-ray of the left and right knee.No documentation could be found of the right knee x-ray results in resident 9's medical records. On 6/2/26 at 2:44 PM, the Director of Nursing (DON) emailed copies of the left knee x-ray. The DON was informed that the right knee x-ray results were still not available. No results for the right knee x-ray were provided.

    Administration Deficiencies · Deficient, Provider has date of correction
Show the remaining 12 citations
  • Potential for harm · D2026-06-04 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, for 2 of 36 sampled residents, the facility did not maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, hand hygiene was not completed during a dressing change and the wound bed was cleaned with multiple cross swipes with the same gauze pad. Additionally, medication was placed back into a blister pack after a resident refused it. Resident identifiers: 68 and 59.Findings included: 1 . Resident 68 was admitted to the facility on [DATE] with diagnoses which included osteomyelitis, severe sepsis with septic shock, and stage 2 pressure ulcers. On 5/30/26, an order was started for Oxycodone hydrochloride (HCL) Give 10 milligrams (mg) orally every 4 hours as needed for severe pain. On 6/4/26, at 10:09 AM, an observation was made of the medication cart for rooms 416 to 611 with Registered Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined that the facility did not ensure, for 1 of 17 sampled residents, that residents received treatment and care in accordance with professional standards of practice. Specifically, the facility did not conduct wound care orders at prescribed by the physician. Resident identifier: 2. Findings Include: 1. Resident 2 was admitted to the facility on [DATE] following surgical repair of a fractured ankle. On March 18, 2025, the surveyor completed a review of Resident 2's medical record and the following entries were observed: Resident 2 had a wound care order that started on October 24, 2024 and was discontinued on November 1, 2024. The order had instructions to complete wound care to the right ankle on Mondays, Wednesdays, and Fridays. Resident 2's Medication Administration Record (MAR) revealed that the wound care order was not completed on October 25, 2024 with a note from the nurse that stated, Resident Unavailable. Resident 2 had a wound care order that started…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure residents were free of significant medication errors. Specifically, for 1 of 17 sampled residents, multiple doses of medications, including antibiotics and insulin, were not administered as ordered by the physician. Resident identifier: 9. Findings included: Resident 9 was admitted to the facility on [DATE], and readmitted on [DATE], with a diagnosis which included type 1 diabetes mellitus and hypertension. The surveyor reviewed Resident 9's October 2024 and November 2024 Medication Administration Record (MAR). The MAR revealed Resident 9 was scheduled to receive multiple medications, including medications for hypertension (Amlodipine and Losartain-Hydrocholorothiazide), an antibiotic (Ciprofloxacin), and insulin (Lispro and Lantus). The following medications were observed by the surveyor as not administered per the MAR: In October 2024, the resident did not receive 4 of 13 scheduled doses of Ciprofloxacin. In November 2024 the resident did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-29 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record reviews, and facility policy review, the facility failed to protect resident personal health information (PHI) for 1 (Resident #55) of 1 sampled resident reviewed for privacy and 1 (Resident #46) of 4 sampled residents reviewed for dignity. Findings included: A review of a facility policy titled Resident Room Postings, revised in June 2023, revealed, It is the policy of this facility to support a resident's right to personal privacy and confidentiality in all aspects of care and services, to include personal and medical records. The policy revealed, 1. Personal privacy includes accommodations, medical treatment, written and telephone communications, personal care, visits and meetings of resident and family groups, but does not require the facility to provide private rooms for each resident. Further review of the policy revealed, 4. Resident room postings will only be allowed if the resident or resident representative request posting at the bedside (i.e. [id est, that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-29 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and facility document and policy review, the facility failed to conduct a criminal background check for 1 (Certified Nursing Assistant [CNA] #3) of 6 nursing department staff prior to employment at the facility. Findings included: Review of a facility policy titled, Abuse - Prevention, Investigating and Reporting, last revised on 07/01/2019, revealed under a Screening section, New Employees and Direct Care Volunteers: All potential employees and direct care volunteers will be screened for a history of abuse, neglect or mistreating residents by the following methods: including A criminal background check will be performed on all new employees and direct care volunteers. The policy further revealed Continued employment is contingent upon the Criminal Background investigation and If anything in the employee screening process indicates a history of abuse, the individual will not be hired. Review of a facility Employees list, dated 03/28/2024, indicated the facility hired CNA #3 on 12/20/2023. A review of CNA #3's employee personnel records did not reveal a criminal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-29 · tag F0943 — pattern
    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, facility document review, and facility policy review, the facility failed to ensure 4 (Certified Nursing Assistant [CNA] #3, CNA #13, Nursing Assistant [NA] #26, and Licensed Practical Nurse [LPN] #27) of 6 sampled employees were provided mandatory training related to dementia management and resident abuse prevention. Findings included: A review of a Facility Assessment Tool, dated 02/17/2024 and reviewed by the Quality Assurance and Performance Improvement (QAPI) committee on 03/14/2024, revealed, Staff training/education and competencies, The following training topics will be used to provide a [sic] level and type of support and care needed for our resident population. (this is not an inclusive list): Abuse, neglect and exploitation - training that at a minimum educates staff on- (1) Activities that constitute abuse, neglect, exploitation, and misappropriation of resident property; (2) Procedures for reporting incidents, of abuse, neglect, exploitation, or misappropriation of resident property; and (3) Care/management for persons with dementia and resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-29 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interviews, and facility document and policy review, the facility failed to adequately address a grievance filed by a family member of 1 (Resident #328) of 1 sampled resident reviewed for neglect. Specifically, Resident #328's family member filed a grievance related to finding the resident lying in bowel movement and urine on the morning of 10/16/2023, and the facility was unable to provide documentation of the steps taken to investigate the concern or information regarding whether the facility was able to confirm the concern. Findings included: A review of a facility policy titled, Resident and Family Grievances, revised in June 2023, revealed, The Grievance Official is responsible for overseeing the grievance process; receiving and tracking grievances through to their conclusion; leading any necessary investigations by the facility; maintaining the confidentiality of all information associated with grievances; issuing written grievance decisions to the resident; and coordinating with state and federal agencies as necessary in light of specific allegations.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-29 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, record reviews, and facility policy review, the facility failed to protect the residents' right to be free from physical abuse by a resident (Resident #228) for 2 (Resident #48 and Resident #42) of 5 sampled residents reviewed for abuse. Findings included: A review of a facility policy titled Abuse - Prevention, Investigating and Reporting, revised on 07/01/2019, revealed, [The facility] takes steps to prevent abuse of residents. This includes abuse from staff, other residents, families or any person having contact with the resident. Every resident has the right to be free from verbal, sexual, physical and mental abuse including abuse facilitated or enabled through the use of technology, corporal punishment, exploitation, misappropriation of resident property, neglect, use of physical or chemical restraints imposed for the purpose of discipline or convenience and involuntary seclusion. A review of Resident #228's Face Sheet revealed the facility admitted the resident on 07/17/2021 with diagnoses that included Wernicke's encephalopathy (a neurological disease),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-01-13 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Resident 17 was admitted to the facility on [DATE] with diagnoses which included but not limited to dysphagia following cerebral infarction, encephalopathy, dysphagia, mood disorder due to known physiological condition, cognitive communication deficit, pain, type 2 diabetes mellitus, essential hypertension, and acute respiratory failure with hypoxia. Resident 17's medical record was reviewed on 1/13/22. Resident 17's drug regimen was not reviewed by the pharmacist for irregularities in September 2021 and October 2021. 4. Resident 25 was admitted to the facility on [DATE] with diagnoses which included but not limited to metabolic encephalopathy, type 2 diabetes mellitus, anxiety disorder, restlessness and agitation, pain, and urinary tract infection. Resident 25's medical record was reviewed on 1/13/22. Resident 25's drug regimen was not reviewed by the pharmacist for irregularities in September 2021, October 2021, and November 2021. 5. Resident 46 was admitted to the facility on [DATE] with diagnoses which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-01-13 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, it was determined the facility did not ensure residents who were unable to carry out activities of daily living, received the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. Specifically, for 1 out of 30 sampled residents, a resident did not receive the feeding assistance she needed at meal time. Resident identifier: 68. Findings included: Resident 68 was admitted to the facility on [DATE] with diagnoses which included but not limited to cerebral infarction, peripheral vascular disease, need for assistance with personal care, muscle weakness, pain, chronic obstructive pulmonary disease, unspecified dementia without behavioral disturbance, and mood disorder due to known physiological condition with depressive features. The following observations were conducted during the lunch dining service on 1/10/22: a. At 1:05 PM, resident 68 was observed sitting in a wheelchair outside of her room across from the nurses station. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-01-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined the facility did not ensure that residents received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices. Specifically, for 1 out of 30 sampled residents, a resident who had a fall and complained of pain was not provided a computed tomography (CT) scan timely to rule out a fracture. Resident identifier: 51. Findings included: Resident 51 was admitted to the facility on [DATE] with diagnoses which included but not limited to alcoholic hepatitis without ascites, muscle weakness, need for assistance with personal care, cognitive communication deficit, pain, cachexia, alcohol dependence, and chronic obstructive pulmonary disease. Resident 51's medical record was reviewed on 1/11/22. An admission Minimum Data Set (MDS) assessment dated [DATE], documented resident 51 was an extensive assistance of one person for bed mobility, transfer, locomotion on and off…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-01-13 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined the facility did not assist residents in obtaining routine and 24-hour emergency dental services. Specifically, for 1 out of 30 sampled residents, the facility did not follow-up with dental care when a resident continually complained of severe tooth pain, needing an x-ray, and dental extractions. Resident identifier: 60. Findings included: Resident 60 was admitted to the facility on [DATE] with diagnoses which included but not limited to traumatic subdural hemorrhage with loss of consciousness of unspecified duration, traumatic subdural hemorrhage with loss of consciousness, cognitive communication deficit, altered mental status, and epilepsy. On 1/11/22 at 11:28 AM, an interview was conducted with resident 60. Resident 60 stated that he had some broken teeth and wanted to get his teeth fixed. Resident 60 stated that he was not currently having pain but has had pain with his teeth. Resident 60's medical record was reviewed on 1/11/22. On 9/26/21 at 2:18 AM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$49,084 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $17,055 — penalty dated 2026-06-04
  • $32,029 — penalty dated 2024-03-29
  • Medicare payment denial — starting 2024-05-09 for 22 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to ROCKY MOUNTAIN CARE — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.0≈ chain avg
Health inspection 2 of 52.1-0.1 vs chain
Staffing 3 of 52.9+0.1 vs chain
Quality measures 5 of 54.7+0.3 vs chain
The other 9 homes this chain runs (chain average 3.0★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BEAVER CITY CORPORATIONOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 04/12/2013
BANGERTE, NATHANIndividualMANAGING CONTROL - GOVERNING BODY—since 11/01/2025
BANGERTER, EDWARDIndividualMANAGING CONTROL - GOVERNING BODY; INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF—since 04/01/2025
BANGERTER, JOHNATHANIndividualMANAGING CONTROL - GOVERNING BODY—since 11/01/2025
BARNEY, JANETTIndividualMANAGING CONTROL - GOVERNING BODY—since 01/01/2012
BEEMAN, RAYMONDIndividualMANAGING CONTROL - GOVERNING BODY—since 09/22/2022
BOARDMAN, LAURAIndividualMANAGING CONTROL - GOVERNING BODY—since 09/22/2022
BROWN, GARYIndividualMANAGING CONTROL - GOVERNING BODY—since 01/01/2011
DARBY, MEGANIndividualMANAGING CONTROL - GOVERNING BODY—since 11/01/2025
GATHERUM, JASONIndividualMANAGING CONTROL - GOVERNING BODY—since 11/01/2025
HALE, FREDRICKIndividualMANAGING CONTROL - GOVERNING BODY—since 09/22/2022
HANSEN, KENTIndividualMANAGING CONTROL - GOVERNING BODY—since 11/01/2025
MIKESELL, BRADLEYIndividualMANAGING CONTROL - GOVERNING BODY—since 09/22/2022
NEVES, COURTNEYIndividualMANAGING CONTROL - GOVERNING BODY—since 11/01/2025
OAKDEN, RICHARDIndividualMANAGING CONTROL - GOVERNING BODY—since 01/01/2010
OWENS, JONIndividualMANAGING CONTROL - GOVERNING BODY—since 11/01/2025
ROBINSON, MATTIndividualMANAGING CONTROL - GOVERNING BODY—since 01/01/2019
SAMUELSON, LANCEIndividualMANAGING CONTROL - GOVERNING BODY—since 09/22/2022
SCHENA, TYLERIndividualMANAGING CONTROL - GOVERNING BODY—since 01/01/2024
SMITH, VALIndividualMANAGING CONTROL - GOVERNING BODY—since 01/01/2019
SNOWBALL, KELLYIndividualMANAGING CONTROL - GOVERNING BODY—since 11/01/2025
WIDDISON, ALANIndividualMANAGING CONTROL - GOVERNING BODY—since 09/22/2022
WRIGHT, CRAIGIndividualMANAGING CONTROL - GOVERNING BODY—since 01/01/2019
LANGFORD, SCOTTIndividualCORPORATE OFFICER—since 03/01/2018
MOSS, TYLERIndividualCORPORATE OFFICER—since 03/01/2018
ROCKY MOUNTAIN CARE HEBER LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF—since 04/12/2013
NOVAK, KIRSTENIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF—since 03/01/2025
PITTARD, JEFFREYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF—since 01/05/2026
ROCKY MOUNTAIN CARE LLCOrganizationADP OF THE SNF—since 11/04/2025

CMS files one row per role, so the 33 rows in the source record cover these 29 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.9M
Net patient revenuemost recent cost report
-17.2%
Operating marginrevenue minus expenses
$1.7M
Related-party expense14% of expenses
Who pays — share of resident-days
Medicaid 60%Medicare 9%Other / private 31%

This home reported $1.7M paid to related parties — landlords or management companies under common ownership — equal to about 14% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$409per resident / day
operating cost
$12,448per month
≈ monthly operating cost
$349per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in UT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Utah Medicaid page.

Typical monthly cost in Utah
$8,669/mo
Nursing home (semi-private)
$10,646/mo
Nursing home (private)
$5,475/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-09-01 — CMS provider number 465147. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-06-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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