Rocky Mountain Care - Willow Springs
85 East 2000 North, Tooele, UT 84074 · Non profit - Corporation · 112 certified beds · (435) 843-2000 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a middle-of-the-pack inspection score (3/5)
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 4 actual-harm citations
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (32) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $40,892 in federal fines (most recent 2025-06-17)
- its facility-reported quality-measure score sits well above its independent inspection score
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 11.7% | 11.3% | 15.4% | better |
| Long-stay residents who lose too much weight | 2.9% | 3.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.6% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.7% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 8.9% | 16.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.3% | 0.1% | 0.1% | worse |
| Long-stay residents with falls causing major injury | 4.5% | 2.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 17.5% | 15.1% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 17.6% | 25.3% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.7% | 3.9% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 19.8% | 21.5% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 5.6% | 14.2% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.2% | 0.9% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 99.1% | 91.0% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 17.8% | 16.5% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 16.1% | 11.6% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.37 | 1.25 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.05 | 1.43 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
64.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 291 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 60.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 143 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.46 therapist hours per resident per day in 2026Q1 — more than 77% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 64.9%CMS range 60.3–69.5 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.9%CMS range 7.8–12.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 60.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 57.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 69.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 97.9% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.6% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.1%CMS range 3.0–8.5 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.88 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 112 beds and averages 107.8 residents a day — about 96% occupied, or roughly 4 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.63 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.65 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.28 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.20 hrs/resident/day on weekends vs 3.81 on weekdays — 16% thinner on weekends. RN hours go from 0.77 to 0.38 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 54% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
32 citations, most serious first. The 15 most serious are shown; the remaining 17 are one tap away and print in full.
- Actual harm · Gcited before2025-06-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that the resident environment remained as free of accident hazards as was possible and that each resident received adequate supervision and assistance devices to prevent accidents. Specifically, for 1 out of 38 sampled residents, a resident who was identified as a two-person assist for bed mobility and incontinence care sustained a fall during a one-person assist for incontinence care. Resident identifier 264. Corrective Action: On 4/8/25, resident was assessed for injury; it was determined resident needed immediate medical attention and was sent to hospital via emergency medical services (EMS). Ensure two people were in the room when moving the resident, this included rolling and Hoyer transfers. Certified Nursing Assistant (CNA) 2 was put on leave until the investigation was completed. CNA 2 was moved to a different unit. On 4/14/25, CNA 2 completed the CNA Annual Checklist and education regarding APM settings and APM two person assist. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-08-01 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined the facility did not ensure that 7 of 14 sampled residents were free of significant medication errors. Specifically, one resident received another resident's medications, which resulted in a hospital admission and subsequent continuous heart monitoring. Additionally, three residents did not receive medications according to physicians' orders, one received a medication for which the resident had a known allergic reaction, and two received the incorrect medications; these errors did not result in adverse outcomes. Resident Identifiers: 3, 7, 10, 11,12,13,14. Findings include: 1. Resident 3 was an [AGE] year old female who was admitted to the facility in 7/2020 with diagnoses which included benign neoplasm of the brain. On 7/30/2024 at 11:45 AM, a review of Resident 3's medical record was conducted. An incident report, dated 2/7/2024, was reviewed and indicated that Resident 3 had received her roommate's medications during the morning medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2021-10-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined for 1 of 51 sample residents a facility staff member did not ensure a safe environment while providing care. Specifically, resident 27 rolled out of bed when a Certified Nurse Aide (CNA) was changing the resident's bedding. Resident 27 sustained a bloody nose and a hematoma to her forehead. Findings include: Resident 27 was admitted to the facility on [DATE] with diagnoses that included; congestive heart failure, hypertension, type 2 diabetes mellitus, hyperlipidemia, anxiety disorder, depression, and morbid obesity. On 10/12/21, an interview was conducted with resident 27. Resident 27 stated she had experienced a fall when a CNA was changing her bedding following an incontinence brief change. Resident 27 stated the CNA did not have anyone assist her as she was changing the bedding. Resident 27 stated the CNA had her rolled over when the resident rolled off the bed, injuring the tops of both of her feet, her chest, shoulders and face. Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2021-10-18 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that pain management is provided to residents who require such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences. Specifically, 2 of 51 sample residents were not provided their physician-prescribed pain medications in a timely manner. This resulted in a finding of harm for resident 411. Resident identifiers: 97 and 411. Findings include: HARM 1. Resident 411 was admitted to the facility on [DATE] with diagnoses that included chronic pain syndrome, low back pain, repeated falls, hypertension, diabetes mellitus with neuropathy, and major depressive disorder. On 10/12/21 at 1:35 PM, an interview was attempted with resident 411. Resident 411 stated that she was in pain, and was waiting for staff to bring her pain medications. Resident 411 stated she did not want to speak to the surveyor at that time due to her pain. Resident 411 was observed to be moaning…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2021-10-18 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined the facility did not ensure that each drug regimen was free from unnecessary drugs for 1 of 51 sample residents. An unnecessary drug is any drug when used in excessive dose; excessive duration; without adequate monitoring; without adequate indications for its use; or in the presence of adverse consequences which indicate the dose should be reduced or discontinued. Specifically, the facility was not monitoring an anticoagulant medication. This resulted in a finding of harm for the resident. Resident identifier: 74. Findings include: Resident 74 was admitted to the facility on [DATE] with diagnoses that included atrial fibrillation, edema, hypertension, diabetes mellitus, morbid obesity, anemia, venous insufficiency, and major depressive disorder. Resident 74's medical record was reviewed on 10/13/21. Resident 74's hospital discharge orders revealed that resident 74 was being administered 3 milligrams (mg) of warfarin daily, and that the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-31 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that all alleged violations involving abuse and neglect were reported immediately, but no later than two hours after the allegation was made, to the State Survey Agency (SSA) and Adult Protective Services (APS). Specifically, for 1 out of 10 sampled residents, notification to the SSA and APS was not done within 2 hours, when facility nursing staff observed a resident's brother kissing the resident on two different occasions Resident identifier: 3.Resident 3 was admitted to the facility on [DATE] with diagnoses which included unspecified dementia and acute systolic congestive heart failure. Resident 3's medical record was reviewed on 3/31/26. A review of the facility reported incident revealed that on two different instances resident 3 was observed by facility nursing staff to be kissing her brother on 12/28/25 and 1/4/26. Staff did not report the allegation of abuse to the facility administrator until 1/6/26. A review of the facility reported…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-31 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined that the facility did not ensure that the resident received treatment and care in accordance with professional standards of practice. Specifically, for 1 out of 10 sampled residents, a resident experienced a change in condition after a fall and was not sent to the hospital timely. Resident identifier: 4. Resident 4 was admitted to the facility on [DATE] and readmitted to the facility on [DATE] with diagnoses which included, generalized muscle weakness, other abnormalities of gait and mobility, and unspecified atrial fibrillation. Resident 4's medical record was reviewed on 3/31/26. A review of resident 4's progress notes revealed: a. On 12/21/25 at 10:22 PM, an order-administration note documented, .PT [patient] did have a fall around 1940 [7:40 PM] she doesn't remember what happened. b. On 12/21/25 at 11:56 PM, a nurses note documented, I was passing medications near the residents room at 1950 [7:50 PM] and I heard residents roommate hollering out about…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-31 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that each resident received adequate supervision to prevent accidents. Specifically, for 1 out of 10 sampled residents, a resident with cognitive impairment eloped from the facility. Resident identifier: 2.Resident 2 was admitted to the facility on [DATE] with diagnoses which included cerebral infarction, ataxia, Wernicke's encephalopathy, alcohol dependence, opioid dependence, and traumatic subdural hemorrhage. Resident 2's medical record was reviewed on 3/31/26. A review of resident 2's elopement risk screening dated 12/5/25 revealed a score of 12 which indicated that resident 2 was at risk for elopement. A review of resident 2's progress notes revealed: a. On 12/5/25 at 10:58 PM, a nurse's note documented, Resident admitted to facility from [local hospital]. Resident is a 43 yr [year] old male with history of acute ischemic stroke and Wernicke's encephalopathy. Resident with a history of chronic methadone use and alcohol abuse with history of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-17 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not determine that the resident's right to self-administer medication was clinically appropriate. Specifically, for 1 out of 38 sampled residents, a resident was observed to have in their possession four inhalers for self-administration of the medications. Resident identifier: 58. Findings included: Resident 58 was admitted to the facility on [DATE] with diagnoses which included atrial fibrillation (a-fib), chronic obstructive pulmonary disease (COPD), and emphysema. On 6/9/25 at 2:41 PM, an interview was conducted with resident 58. Resident 58 stated that their medication Arnuity caused her heart to have a-fib and they would rather have the medication Fluticasone. Resident 58 stated that she refused the Arnuity inhaler due to side effects of heart palpitations. Resident 58 stated that the facility gave her the medication and she self administered the inhalers. Resident 58 stated that she kept the Albuterol inhaler at bedside for emergency purposes. Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-17 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not comprehensively assess a resident within 14 days after determining, or should have determined, that there had been a significant change in the resident's physical or mental condition. Specifically, for 1 out of 38 sampled residents, a resident that was admitted to hospice services did not have a significant change Minimum Data Set (MDS) assessment completed. Resident identifier: 1. Findings included: Resident 1 was admitted to the facility on [DATE] with diagnoses which included, but were not limited to, cervical disc degeneration. On 6/9/25 at 3:34 PM, an interview was conducted with resident 1. Resident 1 stated that she had been on hospice maybe for a couple weeks. Resident 1 stated that hospice had made some changes with her medications. Resident 1's medical record was reviewed. A physician's order dated 5/8/25, documented to admit resident 1 to hospice. On 5/8/25, hospice admission paperwork was completed. On 5/9/25 at 8:00 AM, a Senior Health…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-17 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure that services provided by the facility, as outlined by the comprehensive care plan, met professional standards of quality. Specifically, for 1 out of 38 sampled residents, medications were left unattended at a resident's bedside, consumption of those medications was not supervised by the licensed nurse administering them, and administration was not verified and completed in a timely manner. Resident identifier: 49. Findings included: Resident 49 was admitted to the facility on [DATE] and was re-admitted on [DATE] with diagnoses which included heart failure, end stage renal disease (ESRD), dependence on renal dialysis, chronic respiratory failure, adrenocortical insufficiency, hypotension, anemia, type II diabetes mellitus, hypertension, hyperlipidemia, mood disorder, anxiety disorder, restless legs syndrome, dysphagia, insomnia, and pain. On 6/10/25 at 8:59 AM, an interview was conducted with resident 49. A pill cup filled with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-17 · tag F0775 — isolatedKeep complete, dated laboratory records in the resident's record.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not file in the resident's clinical record the laboratory reports that were dated and contained the name and address of the testing laboratory. Specifically, for 1 out of 38 sampled residents, the resident did not have laboratory results filed in their medical record. Resident identifier: 18. Findings included: Resident 18 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included bilateral primary osteoarthritis of knee, type 1 diabetes mellitus with diabetic polyneuropathy, anxiety disorder, mood disorder due to known physiological condition with depressive features. Review of resident 18's medical record was completed on 6/9/25 through 6/17/25. On 4/25/25 at 10:44 AM, a Nurses Note revealed per physician's assistant orders: vaginal culture for yeast, trichomonas (trich) vaginalis, and sexually transmitted disease (STD). Diagnoses: vaginal discharge. On 4/25/25, a completed Physician's Order for yeast, trich, and STD one…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-17 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not maintain records on each resident that were complete and accurately documented. Specifically, for 1 out of 38 sampled residents, a resident that received a narcotic did not have the narcotic signed out as administered. Resident identifier: 1. Findings included: Resident 1 was admitted to the facility on [DATE] with diagnoses which included, but were not limited to, cervical disc degeneration, bilateral primary osteoarthritis of knee, and chronic pain syndrome. On 6/9/25 at 3:34 PM, an interview was conducted with resident 1. Resident 1 stated that she was in pain and needed something. Resident 1 was observed to close her eyes and grimace. Resident 1 activated her call light and told Certified Nursing Assistant (CNA) 1 that she needed something for pain. CNA 1 stated that she would tell the nurse. Resident 1 stated that she had oxycodone four times a day and she could have another pain medication every hour. Resident 1 stated that her whole…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-01 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 1 of 14 sampled residents, that in response to allegations of abuse, neglect, exploitation, or mistreatment the facility did not have evidence that all alleged violations were thoroughly investigated. Specifically, an allegation of neglect was not thoroughly investigated to determine if neglect had occurred. Resident identifier: 6. Findings include: Resident 6 was initially admitted to the facility on [DATE] and readmitted on [DATE] with the diagnosis of polyneuropathy, chronic respiratory failure, dementia, restless leg syndrome and type 2 diabetes mellitus. Resident 6's medical records were reviewed on 7/29/24 On 7/20/24 at 6:54 AM, a nurse note stated, Resident had fall and sent to Hospital. Aide said she went to change resident in her bed, then went to get a brief, then came back and resident was on floor. Resident said she saw her dog (stuffed animal) on the floor then all the sudden was on the floor. Nurse saw Resident facedown on the floor lying…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 1 of 14 sampled residents, that the facility did not ensure that the residents received adequate supervision and assistance devices to prevent accidents. Specifically, a resident was manually lifted by two staff members, instead of using a Hoyer lift, which resulted in an assisted fall to the ground. Resident identifier: 4. Findings Include: 1. Resident 4 was initially admitted to the facility on [DATE] and again on 1/6/24 with diagnoses which included contracture of right hand, sarcoid myocarditis, severe protein-calorie malnutrition, patellofemoral disorders of left knee, neuromuscular dysfunction of bladder, depression, generalized anxiety disorder, unspecified convulsions, foot drop of right foot, muscle weakness, age-related osteoporosis, and repeated falls. Resident 4's Electronic Medical Records were reviewed. On 4/24/24 a Quarterly Review of the Minimum Data Set (MDS) documented that resident 4 scored a 15 on the BIMS (Brief Interview for Mental…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 17 citations
- Potential for harm · F2023-08-21 · tag F0809 — failed to serve meals on a reasonable schedule — widespreadEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, it was determined, the facility failed to have no more than 14 hours between a substantial evening meal and breakfast the following day, without providing all residents with a nourishing snack served at bedtime. Specifically, the hours from dinner to breakfast the following day was 15 hours, and a nourishing snack was not available or offered to all residents. Resident identifier: 34. Findings included: On 8/14/23 at 8:41 AM, an observation of the dining room was made. The dining room had a paper posted on the wall that stated the mealtimes for residents. The paper included breakfast from 7:45 AM to 8:30 AM, lunch from 11:45 AM to 12:30 PM, and dinner from 4:45 PM to 5:30 PM. It should be noted that the hours from dinner to breakfast the following day was 15 hours. On 8/15/23 at 8:31 AM, an interview with resident 34 was conducted. Resident 34 stated that he was unhappy with the food and the mealtimes. Resident 34 stated, dinner is too early and it's a long time to wait until breakfast. Resident 34 stated that sometimes the facility did not have…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-08-21 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. Specifically, the sanitation bucket in the kitchen was outside of the recommended concentration. Findings included: On 8/17/23 at 10:41 AM, the sanitation bucket in the kitchen was tested. The sanitation bucket used quaternary ammonium as the sanitizer. The Kitchen Aide (KA) used Quats Test Strips to test the solution. The KA dipped the test strip into the sanitation bucket and the test strip indicated that the concentration was at 400 parts per million (ppm). The KA stated she believed the concentration should be at about 200 ppm. The KA used a new test strip to retest the sanitation bucket. The test strip indicated that the concentration was at 400 ppm. A document from the Utah Department of Agriculture and Food titled, Quaternary Ammonium stated, Best practice requires 200PPM and not above. The document stated when using a test kit to test the concentration, If the solution is obviously above 200 [PPM], you must…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 5. On 8/16/23 at 8:53 AM, an observation was made of Registered Nurse (RN) 2 during the morning medication pass. RN 2 was observed to drop one white tablet on the top of their medication cart. RN 2 then proceeded to pull out hemostats from their pocket, picked the tablet up, and put the tablet in the medication cup for resident administration. On 8/16/23 at 11:00 AM, an interview was conducted with RN 2. RN 2 stated that before they began their medication pass, they disinfected the top of their medication cart, and checked the supplies inside the medication cart. RN 2 stated they were very obsessive compulsive about cleanliness and her medication cart did not get dirty unless there was a certain resident messing with the cart. RN 2 stated they also disinfected the medication cart after they were done passing medications. RN 2 stated she used hemostats to pick up the dropped tablet and put it in the medication cup. RN 2 stated their medication cart was clean and that was the reason they did not dispose of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-21 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, it was determined, the facility did not develop and implement a baseline care plan for each resident that included the instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care, and be developed within 48 hours of the resident's admission. Specifically, for 1 out of 35 sampled residents, a resident that was at risk for pain did not have a baseline care plan developed within 48 hours of the admission. Resident identifier: 149. Findings included: On 8/16/23 at 8:47 AM, a continuous observation was conducted. Resident 149 was observed sitting in the hallway near her room moaning. Registered Nurse (RN) 2 was observed to tell resident 149 that she needed to put her back brace on. Resident 149 stated to RN 2 that she needed her pain pills. RN 2 was observed to prep and administer medications to other residents. Resident 149 was observed leaning over in the chair moaning with her arms crossed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-21 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record the review, it was determined, the facility did not ensure that pain management was provided to residents who required such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences. Specifically, for 1 out of 35 sampled residents, a resident that was observed and verbally expressed their pain was not provided pain medication in a timely manner. Resident identifier: 149. Findings included: On 8/16/23 at 8:47 AM, a continuous observation was conducted. Resident 149 was observed sitting in the hallway near her room moaning. Registered Nurse (RN) 2 was observed to tell resident 149 that she needed to put her back brace on. Resident 149 stated to RN 2 that she needed her pain pills. RN 2 was observed to prep and administer medications to other residents. Resident 149 was observed leaning over in the chair moaning with her arms crossed over her abdomen. At 8:48 AM, a Certified Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-21 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined, that the facility did not provide routine and emergency drugs and biologicals to its residents. Specifically, for 1 out of 35 sampled residents, a resident's medications were not administered as ordered by the physician due to the medication not being available by the pharmacy. Resident identifier: 19. Findings included: Resident 19 was initially admitted to the facility on [DATE] and readmitted on [DATE] with the following diagnoses, but were not limited to, displaced intertrochanteric fracture of right femur, chronic respiratory failure with hypoxia, anxiety disorder, major depressive disorder, muscle weakness, pain, history of falling, and cognitive communication deficit. On 8/14/23 at 10:41 AM, an interview was conducted with resident 19. Resident 19 stated they would be doing better if they could get the burning from their private parts to go away. Resident 19 stated it had been burning down there for the last three days. Resident 19 stated they were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2021-10-18 · tag F0801 — widespreadEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, it was determined the facility did not designate a person to serve as the director of food and nutrition services who met the following requirements no later than 1 year after November 28, 2016 for designations after November 28, 2016: a certified dietary manager; or a certified food service manager; or has a similar national certification for food service management and safety from a national certifying body; or has an associate's or higher degree in food service management or in hospitality. Specifically, the Registered Dietitian (RD) was not employed on a full-time basis and the Dietary Manager (DM) did not meet the requirements to serve as the director of food and nutrition services. Findings include: An interview was conducted on 10/12/21 at 8:47 AM with the DM. The DM stated that he had been working at the facility for approximately 22 months. The DM stated that he did not have his certified dietary manager credential. The DM stated that he was enrolled in classes to become a certified dietary manager, but had not yet completed the program. The DM stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-10-18 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record the review, it was determined that the facility did not have sufficient staffing to provide appropriate cares to residents. Specifically, there were multiple complaints by residents that there is not enough staffing to meet their needs. Resident identifier: 12, 14, 15, 26, 27, 43, 45, 47, 53, 55, 57, 70, 73, 75, 86, 88, 89, 93, 259 and 260. Findings include: TOILETING 1. On 10/12/21 at 2:03 PM during an interview with resident 12, she stated that The staffing is the only thing bad I have to say about this place- and that's only because I'm not able to toilet myself without assistance, so if the aides are telling me 'one more minute, one more minute' and then I end up sitting in my own feces or urine, well, that's hard for me not complain about. It's embarrassing, and uncomfortable. On 10/18/21 at 9:23 AM during a follow up interview with Resident 12, she stated that she had brain surgery which caused the incontinence. Resident 12 stated that she has been trying to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-10-18 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and record review, the facility did not provide routine and emergency drugs and biologicals to 3 of 51 sample residents. Specifically, residents were not administered pain or statin medications. Resident identifiers: 70, 97 and 411. Findings include: 1. Resident 411 was admitted to the facility on [DATE] with diagnoses that included chronic pain syndrome, low back pain, repeated falls, hypertension, diabetes mellitus with neuropathy, and major depressive disorder. On 10/14/21 resident 411's medical record was reviewed. Resident 411's physician orders were reviewed and revealed the following: a. Duloxetine 60 milligrams (mg) once daily for a diagnosis of pain. b. Gabapentin 800 mg three times daily for a diagnosis of diabetes with neuropathy. c. Morphine extended release 60 mg twice daily for a diagnosis of pain. d. Cyclobenzaprine 5 mg three times daily as needed for a diagnosis of pain. Resident 411's October 2021 Medication Administration Record (MAR) was reviewed and revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-10-18 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, it was determined that for 10 of 51 residents that the facility did not provide food prepared by methods that conserve nutritive value, flavor, and appearance; food and drink that was not palatable, attractive, and at a safe and appetizing temperature. Specifically, multiple residents complained about the palatability of the food, appearance of the food, and repetition of meals. In addition, there were complaints in the resident council meetings regarding food quality. Resident identifiers: 10, 15, 27, 43, 55, 64, 70, 88, 92 and 104. Findings include: 1. On 10/12/21 at 3:21 PM, an interview was conducted with resident 10. Resident 10 stated that he did not like the food served at the facility. Resident 10 also stated that the facility served chicken and turkey most of the time, and that he would like to see something else on the menu. 2. On 10/13/21 at 10:10 AM, an interview was conducted with resident 64. When asked about the food served at the facility, resident 64 stated that the menu was repetitive, the food did not taste good,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-10-18 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record the review, it was determined that the facility did not follow infection control policies. Specifically, staff were observed not wearing appropriate Personal Protective Equipment (PPE), and uncovered food was delivered to residents. Findings include: COVID UNIT OBSERVATIONS 1. On 10/12/21 at 9:00 AM, required PPE was required to enter COVID unit. Facility had designated a donning area where all staff were supposed to don PPE. A dedicated exit was identified where staff could doff PPE and then exit the unit. a. On 10/12/21 it was observed that multiple staff members were entering the COVID unit through the door set aside for doffing and exit to the COVID unit. This door was on the north side of the hallway. b. On 10/12/21 at 12:05 PM, it was observed that a staff member who was later identified as the central supply staff and medication technician was walking around the hallways on the COVID unit with only a mask and eye protection. It was observed that this staff member…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-10-18 · tag F0885 — failed to notify residents/families about COVID-19 — patternReport COVID19 data to residents and families.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not Inform residents, their representatives, and families of those residing in facilities by 5 p.m. the next calendar day following the occurrence of either a single confirmed infection of COVID-19, or three or more residents or staff with new-onset of respiratory symptoms occurring within 72 hours of each other. Findings include: On 10/12/21 at 10:00 AM, an interview was conducted with the facility Administrator (ADM). The ADM stated that if there was a new COVID positive case in the building, he would include it in the weekly email that was sent out to families. The ADM stated that he did not notify residents, their representatives and families of those residing in the facility in any other method besides a weekly email. The facility ADM provided a document that outlined this policy, and confirmed that it was the facility's policy to notify the residents and their families via a weekly email. On 10/14/21 at 1:12 PM an interview with Unit Manager (UM) 1 and Regional Nurse Consultant (RNC) 1 was conducted. When asked about how…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-10-18 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on an observation of staff interacting with a resident, as well as staff and resident interviews, it was determined facility staff treat 2 of 51 sample residents with respect and dignity. Resident identifier 12 and 85. Findings Include: 1. Resident 12 was admitted on [DATE], with diagnoses that included, a malignant neoplasm of brain, morbid obesity, overactive bladder, major depressive disorder, recurrent insomnia, anxiety disorder, cognitive communication deficit, muscle weakness, and pain. An interview was conducted with resident 12 on 10/12/21 at 2:03 PM. Resident 12 stated, The staffing is the only thing bad I have to say about this place - and that's only because I'm not able to toilet myself without assistance. Resident 12 stated the nurse aides will tell her, One more minute. One more minute. She stated by the time the nurse aide returns to helps, I end up sitting in my own feces or urine. Well, that's hard for me not to complain about. It's embarrassing and uncomfortable. 2. On 10/12/21 at 9:33 AM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-10-18 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined that the facility did provide notice to each resident when changes in coverage were made to items and services covered by Medicare and/or by the Medicaid State plan. Specifically, the facility failed to provide a Notice to Medicare Provider Non-coverage (NOMNC) to 1 of 51 residents when changes were made to the services covered by Medicaid. Resident identifier 47. Findings Include: Resident 47 was admitted to the facility on [DATE] with diagnoses that included gout, heart failure, morbid obesity, muscle weakness, and hypertension. On 10/12/21 at 10:57 AM, an interview with resident 47 was conducted. Resident 47 stated that physical therapy had recently stopped provided services to him. Resident 47 stated that he was not sure why physical therapy staff had stopped his services. Resident 47 stated that he wanted to speak with a doctor about the possibility of continuing physical therapy. On 10/13/21 resident 47's medical record was reviewed. Resident 47's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-10-18 · tag F0638 — isolatedAssure that each resident’s assessment is updated at least once every 3 months.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record the review, for 2 of 51 sample residents, it was determined that the facility did not ensure that a quality assessment was completed in the appropriate time frame of at least every three months. Specifically, Minimum Data Set (MDS) assessments were not completed timely. Resident identifiers: 3 and 4. Findings include: 1. Resident 3 was admitted on [DATE]. Resident 3 had a medical history to include: Orthopedic conditions, hypertension, dementia, depression and asthma. On 10/18/21 at 3:35 PM, a record review was completed for Resident 3. Record review indicated that last MDS assessment was on 6/7/21. 2. Resident 4 was admitted on [DATE]. Resident 3 had a medical history to include: hypertension, obstructive uropathy and hyperlipidemia. On 10/18/21 at 3:48 PM, a record review was completed for Resident 4. Record review indicated that last MDS assessment was on 6/7/21.
- Potential for harm · D2021-10-18 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined that the facility did not provide 2 of 51 sample residents with supportive treatment and services to maintain or improve his or her ability to carry out the activities of daily living which included bathing or showering. Specifically, residents complained they were not showered according to their shower schedules. Resident identifiers: 27 and 57. Findings include: 1. Resident 27 was admitted to the facility on [DATE] with diagnoses which included congestive heart failure, hypertension, type 2 diabetes, hyperlipidemia, anxiety disorder, depression, and morbid obesity. On 10/12/2021 an interview was conducted with resident 27. Resident 27 stated that she was showered yesterday, but the shower before that was 10 days earlier. Resident 27 stated she had gone as long as 2 weeks without a shower. Resident 27's medical record was reviewed on 10/14/21. A quarterly minimum data set (MDS) dated [DATE] revealed that resident 27 required two or more persons to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-10-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record the review, for 1 of 51 sample residents, it was determined that the facility did not ensure that a resident would be successful in their bowel and bladder training program. Specifically, resident needed to wait an undue amount of time when they pushed the call light for bathroom assistance. Resident identifier: 12. Findings include: Resident 12 was admitted on [DATE]. She had a medical history to include: Malignant neoplasm of brain, Morbid (severe) obesity due to excess calories, Overactive bladder, Major depressive disorder, recurrent Insomnia, Anxiety disorder, Candidiasis of skin and nail, Cognitive Communication deficit, Muscle weakness, Diarrhea, Other abnormalities of gait and mobility, 2019-nCoV acute respiratory disease, Migraine, Body mass index [BMI] 60.0-69.9, Constipation, Vitamin deficiency, Pain, Nasal congestion, and Nausea with vomiting. On 10/12/21 at 2:03 PM during an interview with resident 12, she stated that The staffing is the only thing bad I…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$40,892 in federal fines across 2 penalties.
- $9,269 — penalty dated 2025-06-17
- $31,623 — penalty dated 2024-08-01
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to ROCKY MOUNTAIN CARE — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.0 | +1.0 vs chain |
| Health inspection | 3 of 5 | 2.1 | +0.9 vs chain |
| Staffing | 3 of 5 | 2.9 | +0.1 vs chain |
| Quality measures | 5 of 5 | 4.7 | +0.3 vs chain |
The other 9 homes this chain runs (chain average 3.0★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| BEAVER CITY CORPORATION | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 08/01/2015 |
| BANGERTE, NATHAN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 11/01/2025 |
| BANGERTER, EDWARD | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 11/01/2025 |
| BANGERTER, JOHNATHAN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 11/01/2025 |
| BARNEY, JANETT | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 01/01/2012 |
| BEEMAN, RAYMOND | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 09/22/2022 |
| BOARDMAN, LAURA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 09/22/2022 |
| BROWN, GARY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 01/01/2011 |
| DARBY, MEGAN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 11/01/2025 |
| GATHERUM, JASON | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 11/01/2025 |
| HALE, FREDRICK | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 09/22/2022 |
| HANSEN, KENT | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 11/01/2025 |
| MIKESELL, BRADLEY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 09/22/2022 |
| NEVES, COURTNEY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 11/01/2025 |
| OAKDEN, RICHARD | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 01/01/2010 |
| OWENS, JON | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 11/01/2025 |
| ROBINSON, MATT | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 01/01/2019 |
| SAMUELSON, LANCE | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 09/22/2022 |
| SCHENA, TYLER | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 01/01/2024 |
| SMITH, VAL | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 01/01/2019 |
| SNOWBALL, KELLY | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 11/01/2025 |
| WIDDISON, ALAN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 09/22/2022 |
| WRIGHT, CRAIG | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 01/01/2019 |
| LANGFORD, SCOTT | Individual | CORPORATE OFFICER | — | since 03/01/2018 |
| MOSS, TYLER | Individual | CORPORATE OFFICER | — | since 03/01/2018 |
| ROCKY MOUNTAIN CARE - TOOELE, INC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 08/01/2015 |
| BIDDULPH, GLEN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/01/2025 |
| OTTLEY, BRETT | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 10/13/2025 |
| ROCKY MOUNTAIN CARE LLC | Organization | ADP OF THE SNF | — | since 11/25/2025 |
CMS files one row per role, so the 32 rows in the source record cover these 29 parties — each is shown once here with every role it holds. Nothing is omitted.
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.1M paid to related parties — landlords or management companies under common ownership — equal to about 14% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in UT
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Utah Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 465089. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.