Heritage Hall-Blackstone
900 S Main St, Blackstone, VA 23824 · For profit - Limited Liability company · 180 certified beds · (434) 292-5301 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (33) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its payroll-based staffing rating is low (2/5)
- its last standard health inspection was over 3 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 25.2% | 14.9% | 15.4% | worse |
| Long-stay residents who lose too much weight | 3.5% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.1% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.2% | 1.6% | 2.0% | better |
| Long-stay residents with depressive symptoms | 2.7% | 18.7% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 4.4% | 3.6% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 18.2% | 15.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 18.9% | 20.6% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 98.7% | 94.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.6% | 4.7% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 24.5% | 21.8% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 13.3% | 14.2% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.4% | 1.3% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 76.3% | 73.6% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 19.5% | 22.3% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 6.1% | 11.5% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.05 | 1.52 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.77 | 1.48 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
46.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 96 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 56.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 48 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.19 therapist hours per resident per day in 2026Q1 — more than 19% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 12% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 46.6%CMS range 35.5–55.1 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.3%CMS range 7.8–15.4 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 56.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 47.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 47.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 54.5% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.0%CMS range 4.3–12.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.30 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 180 beds and averages 132.6 residents a day — about 74% occupied, or roughly 47 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.43 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.41 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.07 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.80 hrs/resident/day on weekends vs 3.69 on weekdays — 24% thinner on weekends — a notable drop. RN hours go from 0.47 to 0.26 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 49% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 3 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
33 citations, most serious first. The 10 most serious are shown; the remaining 23 are one tap away and print in full.
- Potential for harm · E2023-05-17 · tag F0582 — patternGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to provide notice of Medicare non-coverage for two of three beneficiary protection notification resident reviews, Residents #50 and #62. The findings include: 1. For Resident #50 (R50), the facility staff failed to provide the resident and/or the responsible party with an ABN (advance beneficiary notice) to allow them to make an informed decision regarding their care. R50's last covered day of Medicare part A services was 2/28/2023. R50 was admitted to the facility on [DATE]. R50's diagnoses included but were not limited to congestive heart failure, type two diabetes mellitus and cerebral infarction. R50 remained in the facility at the time of the survey. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 5/17/2023, the resident scored 11 out of 15 on the BIMS (brief interview for mental status), indicating the resident was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-05-17 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to evidence the monthly drug regimen reviews for one of 48 residents, Resident #66. The findings include: Resident #66 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: CVA (cerebral vascular accident), dysphagia, anxiety disorder, cognitive communication deficit, unspecified dementia without behavior/psychosis/mood/anxiety behaviors. A review of the comprehensive care plan dated 3/20/23, which revealed, PROBLEM/NEED: Psychotropic drug use APPROACHES: evaluate effectiveness and side effects of medications for possible decrease/elimination of psychotropic drugs. Monitor pharmacists drug regime review for identification of potential drug interactions. Monitor resident for signs of tremor and document. Report onset of increase to physician. A review of the physician's orders dated 3/22/23, revealed, Buspirone 5 mg (milligram) tablet, give one tablet by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-05-17 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to ensure a medication error rate less than 5% for three of five residents in the medication administration observation, Residents #76, #84 and #132. The findings include: 1. For Resident #76 (R76), the facility staff failed to administer Lasix (1) as ordered by the physician. On 5/16/2023 at 8:09 a.m. an observation was made of LPN (licensed practical nurse) #4 administering medications to Resident #76. LPN #4 poured the following medications: Senna 8.6 MG (milligram) tablet (1) - one tablet Vitamin B12 1000 MG (2) - one tablet Calcium Citrate 250 MG (3) - one tablet Metoprolol 25 MG tablet (4) Nitrofurantoin 50 MG capsule (5) - one capsule Miralax 17 GM (grams) (6) mixed in 120 ml (milliliters) of water. Review of the physician orders documented the above medication orders. There was a physician order for Lasix 20 MG Tablet (7), give 1 tab (tablet) PO (by mouth) QD (every day) Dx (diagnosis) CHF (congestive heart failure). An interview was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-17 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to assess a resident for self-administration of medications, prior to leaving medication on the over bed table, for one of 48 residents in the survey sample, Resident #76. The findings include: The nurse administered morning medications to Resident #76 (R76) then left the cup with Miralax (used to treat constipation) (1) in it, on the overbed table and left the room. On 5/16/2023 at 8:09 a.m. LPN (licensed practical nurse) #4 was observed administering medications to R76. LPN #4 mixed the Miralax in a cup of water and took it into R76's room with the other medications. After administering the other medications, LPN #4 placed the cup of Miralax on the over bed table, then left the room. Observation was made on 5/16/2023 at 8:45 a.m. of R76's room. The cup with the Miralax was still on the overbed table. On the most recent MDS (minimum data set) assessment, a Medicare five day assessment, with an assessment reference date of 4/13/2023, the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, the facility staff failed to implement the care plan for two of 48 residents in the survey sample, Residents #20 and #66. The findings include: 1. For Resident #20 (R20), the facility staff failed to implement the care plan to apply hand devices to prevent further contractures. On the following dates and times, R20 was observed in bed. R20's left and right hands were contracted. At all of these observations, the resident was not wearing hand devices/splints: 5/15/23 at 12:20 p.m. and 2:32 p.m.; and 5/16/23 at 8:57 a.m. and 10:46 a.m. A review of R20's physician orders revealed an order dated 2/9/23 which read: RNP (restorative nursing program) Splinting program seven days a week. A review of R20's care plan dated 8/27/20 revealed, in part: RNP splinting program seven days a week. A restorative nursing aide was not available for interview during the survey. On 5/16/23 at 4:30 p.m., ASM (administrative staff member) #1, the administrator, and ASM #2, the director of nursing, were informed of the concern regarding…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-17 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to follow professional standards of practice for the administration of medications, for one of 48 residents in the survey sample, Resident #76. The findings include: The nurse administered morning medications to Resident #76 (R76) then left the cup with Miralax (used to treat constipation) (1) in it, on the overbed table and left the room. On 5/16/2023 at 8:09 a.m. LPN (licensed practical nurse) #4 was observed administering medications to R76. LPN #4 mixed the Miralax in a cup of water and took it into R76's room with the other medications. After administering the other medications, LPN #4 placed the cup of Miralax on the over bed table, then left the room. Observation was made on 5/16/2023 at 8:45 a.m. of R76's room. The cup with the Miralax was still on the overbed table. On the most recent MDS (minimum data set) assessment, a Medicare five day assessment, with an assessment reference date of 4/13/2023, the resident scored a 13 out of 15 on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-17 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, the facility staff failed to provide appropriate treatment and services to prevent further decrease in range of motion for bilateral hand contractures for one of 48 residents in the survey sample, Resident #20. The findings include: For Resident #20 (R20), the facility staff failed to apply hand devices/splints to prevent further contractures. On the following dates and times, R20 was observed in bed. R20's left and right hands were contracted. At all of these observations, the resident was not wearing hand devices: 5/15/23 at 12:20 p.m. and 2:32 p.m.; and 5/16/23 at 8:57 a.m. and 10:46 a.m. A review of R20's physician orders revealed an order dated 2/9/23 which read: RNP (restorative nursing program) Splinting program seven days a week. A review of R20's care plan dated 8/27/20 revealed, in part: RNP splinting program seven days a week. A restorative nursing aide was not available for interview during the survey. On 5/16/23 at 4:30 p.m., ASM (administrative staff member) #1, the administrator, and ASM #2, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, and facility document review, the facility staff failed to implement interventions to prevent an injury from a fall, for one of 48 residents in the survey sample, Resident #342. The findings include: For Resident #342 (R342), the facility staff failed to place fall mats beside the resident's bed. On the following dates and times, R342 was observed in bed. Fall mats were not visible on the floor beside the resident's bed on 5/15/23 at 12:04 p.m. and 2:25 p.m., and on 5/16/23 at 8:53 a.m. and 10:22 a.m. On 5/15/23 at 2:25 p.m., R342 was interviewed. The resident stated the facility staff has never put fall mats beside the bed. A review of R342's clinical record revealed the resident was admitted to the facility on [DATE]. A review of R342's orders revealed the following order, dated 5/11/23: Fall mats to floor while resident in bed. Check placement q (every) shift. The resident's comprehensive assessment and care plan had not yet been developed. On 5/17/23…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-11-17 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility document review it was determined the facility staff failed to secure Medications in a safe and secure manner according to professional standards in three of three medication carts, (Wing 100-medication cart-two, Wing 200-medication cart-one and Wing 200-medication cart-two). The findings include: One whole pill and two half-loose unidentified pills were observed in the second drawer of the Wing 100-medication cart-two. Three half unidentified pills were observed in the second drawer of the left side of Wing 200-medication cart-one and an opened bottle of pills without a cap was observed in the third drawer on the right side of Wing 200-medication cart-one. One whole unidentified pill was observed in the second drawer of Wing 200-medication cart-two. On 11/16/21 at approximately 2:50 PM, an observation of Wing-200 medication cart-one was conducted with LPN (licensed practical nurse) #3. Observation inside the drawers of Wing-200 medication cart-one revealed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-11-17 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview and facility document review, it was determined that facility staff failed to store, and prepare food in in accordance with professional standards for food service safety. Facility staff were observed drying clean dishes using a cloth and paper towels and a fan with coated with gray dust and lint on the front and back blade guards was found blowing air over the area where dishes were washed and racked to dry. The findings include: On 11/16/2021 at approximately 9:35 a.m., an observation of the facility's dish room revealed OSM [other staff member] # 2, dietary aide removing and wiping dry clean trays, plates from the dishwashing racks on the clean dish line. OSM #2 then stacked the trays on top of each other on a ladder rack and stacked the dishes together, placing them in the dish storage rack. Observation of the wall behind the clean dish line revealed an 18 inch fan mounted on the wall, above and blowing on the clean trays, plates and silverware. On 11/16/2021 at approximately 9:45 a.m., an observation of the procedure described above was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 23 citations
- Potential for harm · D2021-11-17 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to maintain a comfortable, homelike environment for one of 44 residents in the survey sample, Resident #21. The facility staff failed to maintain Resident #21's wheelchair armrests in good repair. The plastic covering on the armrests was torn and cloth was exposed. The findings include: Resident #21 was admitted to the facility on [DATE]. Resident #21's diagnoses included but were not limited to diabetes, major depressive disorder and convulsions. Resident #21's annual minimum data set with an assessment reference date of 8/23/21, coded the resident's cognition as moderately impaired. On 11/15/21 at 2:01 p.m. and 11/16/21 at 7:59 a.m., observation of Resident #21 was conducted. The resident was sitting in a wheelchair. The plastic covering on both wheelchair armrests was torn with cloth exposed. On 11/16/21 at 2:07 p.m., an interview was conducted with CNA (certified…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-11-17 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that the facility staff failed to provide written notification of a transfer to the ombudsman for one of 44 residents in the survey sample, Resident #76. The facility failed to notify the ombudsman of Resident #76's transfer to the hospital on 7/27/21. The findings include: Resident #76 was admitted to the facility on [DATE], and most recently readmitted on [DATE], with diagnoses including a history of a stroke and diabetes. On the most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 10/7/21, Resident #76 was coded as being severely cognitively impaired for making daily decisions, having scored six out of 15 on the BIMS (brief interview for mental status). A review of Resident #76's clinical record revealed the following progress note written on 7/27/21 at 1:20 p.m.: CNA (certified nursing assistant) came to this nurse to report resident coughing up blood. CNA was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-11-17 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, it was determined that the facility staff failed to follow professional standards of practice for one of 44 residents in the survey sample, Resident # 106. The facility staff failed to ensure timely transcription of a an order for the use of a negative wound vac [vacuum]. The physician ordered the wound Vac on 11/12/21 and the order was not transcribed until 11/15/21. The findings include: Resident # 106's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 10/25/2021, coded Resident # 106 as scoring a 3 [three] on the brief interview for mental status (BIMS) of a score of 0 - 15, 3 [three] - being severely impaired of cognition for making daily decisions. The Wound Evaluation & Management Summary for Resident # 106 dated 11/12/2021 documented in part, Dressing Treatment Plan: Negative pressure wound therapy. The Physician's Telephone Order for Resident # 106 dated 11/15/21 documented, Cleanse wound to R…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-11-17 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and clinical record review, it was determined that the facility staff failed to maintain an accurate clinical record for one of 44 residents in the survey sample, Resident # 106. The facility staff documented on Resident # 106's November 2021 eTAR [electronic treatment administration record] the use of a PICO wound vac [vacuum] [1] that was discontinued on 11/12/2021. The findings include: Resident # 106 was admitted to the facility with diagnoses that included but were not limited to: dementia without complications [2], heart failure, artificial right hip joint. Resident # 106's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 10/25/2021, coded Resident # 106 as scoring a 3 [three] on the brief interview for mental status (BIMS) of a score of 0 - 15, 3 [three] - being severely impaired of cognition for making daily decisions. The Wound Evaluation & Management Summary for Resident # 106 dated, 11/12/2021 documented in part, Dressing Treatment Plan: Negative pressure wound therapy. The Physician's Telephone…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-03-06 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility document review, it was determined that the facility staff failed to provide a dignified, homelike dining experience in one of 3 facility dining rooms, the Cottage dining room and failed to promote resident dignity during a meal for one of 51 sampled residents, Resident # 86's. 1. In the Cottage dining room (the memory care unit), the 27 residents present for the lunch meal on 3/5/19, were served their meals cafeteria style, on trays. 2. The facility staff failed to respect Resident # 86's dignity by standing next to her while providing assistance with feeding during the breakfast meal on 3/6/19. The findings include: 1. On 3/05/19 at 1:08 p.m., observation of the Cottage dining room was conducted during the lunch meal. There were 27 residents in the dining room when the tray cart arrived at this time. The dining room staff served all 27 residents their meal on the trays, cafeteria style. No attempt was made to remove the residents' meals from the trays and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-03-06 · tag F0622 — patternNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, the facility staff failed to evidence all required documentation was provided to the receiving facility at the time of a facility initiated transfer, for seven of 51 sampled residents; ( Residents #95, #141, #137, #45, #153, #92, and #38). 1. The facility staff failed to evidence that the comprehensive care plan goals for Resident #95 were provided to the receiving facility when the resident was transferred to the hospital on 1/11/19. 2. The facility staff failed to evidence that the comprehensive care plan goals for Resident #141 were provided to the receiving facility when the resident was transferred to the hospital on [DATE], 12/23/18, and 1/23/19. 3. The facility staff failed to evidence that comprehensive care plan goals for Resident # 137 were sent with the resident to the hospital for the transfer on 02/19/19. 4. The facility staff failed to provide the receiving facility with the Resident #45's comprehensive care plan goals…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-03-06 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 5. The faciltiy staff failed to provide written notification to the resident and/or responsible party, of a facility initiated transfer for Resident #38 on 11/9/18. Resident #38 was admitted to the facility on [DATE] with a recent readmission on [DATE], with diagnoses that included but were not limited to: urinary tract infection, diabetes, depression, dementia, kidney stones, and sepsis (destruction of tissue by bacterial toxins, contamination, infection) (1). The most recent MDS (minimum data set) assessment, a quarterly assessment with an assessment reference date of 2/27/19, coded the resident as having both short and long term memory difficulties. The nurse's note dated 11/10/18 at 2:02 a.m. documented in part, Late entry for evening shift - Res (resident) rested well in bed, IV (intravenous) of NS (normal saline) infusing in rt (right) forearm .Noted with increased coughing episode at supper, only ate a few bites. RP (responsible party) in to visit. Attendants in to pick up resident for (Name of Hospital)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-03-06 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined the facility staff failed to develop and/or implement the comprehensive care plan for four of 51 residents in the survey sample, Residents #53, #104, #98 and #138. 1. On 3/5/19, Resident #53 was observed on separate occasions without her physician ordered continuous oxygen in place. The clinical record failed to evidence any documentation regarding staff reapplying the oxygen or the resident being noncompliant with wearing her oxygen and notification to the physician per the comprehensive care plan. 2. The facility staff failed to develop a comprehensive care plan to address Resident #104's diabetes and the care required. 3a. On 3/5/19 during separate observations Resident #98 was observed without prevalon boots in place per the physician orders and comprehensive care plan. 3b. The facility staff failed to develop a comprehensive care to address Resident # 98's sacral wound and the care required. 3c. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-03-06 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review it was determined facility staff failed to store food in a sanitary manner in the facility's kitchen. The facility staff failed to ensure an opened five-pound container of pimento spread available for use had an open date and a use-by-date. The findings include: On 03/04/19 at 6:30 p.m., an observation of the facility's kitchen was conducted with OSM (other staff member) # 1, cook. An observation of the single door reach-in refrigerator revealed a five-pound container of Pimento Spread with approximately two-thirds remaining and available for use. Observation of the Pimento Spread container failed to evidence an open date and a use-by-date. Further observation of the container revealed a black stamped date on the side of the container. Observation of the black stamp revealed it was blurred and unreadable. After looking at the black stamp and examining the container of Pimento Spread OSM # 1 stated, I can't read the use-by-date. When asked if there was, an open date posted on the container, OSM # 1 stated, No. When…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, resident interview and clinical record review, it was determined that the facility staff failed to provide accommodation of resident needs for one of 51 residents in the survey sample, Resident # 89. The facility staff failed to ensure Resident # 89's call bell (a device with a button that can be pushed to alert staff when assistance is needed), was within the resident's reach. The findings include: Resident # 89 was admitted to the facility on [DATE] with a re-admission of 04/14/16 with diagnoses that included but were not limited to intellectual disabilities (1), dementia (2), gastroesophageal reflux disease (3) and Parkinson's disease (4). Resident # 89's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 01/16/19, coded Resident # 89 as scoring an 3 (three) on the brief interview for mental status (BIMS) of a score of 0 - 15, 3 (three) - being severely impaired of cognition for making daily decisions. Resident # 89 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, facility document review, and in the course of an investigation of a Facility Reported Incident (FRI), it was determined that the facility staff failed to implement abuse policies and procedures for reporting allegations of potential abuse for two of 51 residents in the survey sample; Resident #29 and Resident #123. The facility staff failed to implement the abuse policy to ensure timely reporting to the State Agency and other officials of a resident to resident altercation and potential abuse between Resident #29 and Resident #123 that occurred on 4/25/19 at approximately 6:30 p.m. The incident was not reported until 4/26/19 at 11:04 a.m., approximately 16 hours after the incident occurred. The findings include: Resident #29 was admitted to the facility on [DATE] with the diagnoses of but not limited to cerebral vascular disease, high blood pressure, diabetes type 2, anxiety, depression, psychosis with hallucinations. Resident #29's Minimum Data Set (MDS) was a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, facility document review, and in the course of an investigation of a Facility Reported Incident (FRI), it was determined that the facility staff failed to implement abuse policies and procedures for reporting allegations of potential abuse for two of 51 residents in the survey sample; Resident #29 and Resident #123. The facility staff failed to ensure timely reporting to the State Agency and other officials in accordance with State law through established procedures for a resident to resident altercation and potential abuse between Resident #29 and Resident #123 that occurred on 4/25/19 at approximately 6:30 p.m. The incident was not reported to the State Agency until 4/26/19 at 11:04 a.m., approximately 16 hours after the incident occurred. The findings include: Resident #29 was admitted to the facility on [DATE] with the diagnoses of but not limited to cerebral vascular disease, high blood pressure, diabetes type 2, anxiety, depression, psychosis with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, facility document review, and clinical record review, it was determined that facility staff failed to provide a bed hold policy to the resident or the resident's representative upon a transfer to the hospital for two of 51 residents in the survey sample, Residents # 45 and # 92. 1. The facility staff failed to provide Resident # 45 or the resident's representative written notification of the bed hold policy when the resident was transferred to the hospital on [DATE]. 2. The facility staff failed to provide Resident #92 or the resident's representative written notification of the bed hold policy when the resident was discharged to the hospital on [DATE]. The findings include: 1. The facility staff failed to provide Resident # 45 or the resident's representative written notification of the bed hold policy when the resident was transferred to the hospital on [DATE]. Resident # 45 was admitted to the facility on [DATE] and a re-admission on [DATE] with diagnoses that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and clinical record review, it was determined that the facility staff failed to review and revise the comprehensive care plan for 1 of 51 residents in the survey sample, Resident 145. The facility staff failed to revise Resident #145's care plan to address and include the 2/11/19 physician ordered nebulizer treatments as needed for shortness of breath. The findings include: Resident #145 was admitted to the facility on [DATE]. Diagnoses for Resident #145 included but were not limited to High Blood Pressure, Depression, and Anxiety Disorder. Resident #145's Annual Minimum Data Set (annual assessment) with an Assessment Reference Date of 02/12/2019 coded Resident #145 with moderate cognitive impairment. In addition, the Minimum Data Set coded Resident #145 as requiring extensive assistance of one staff member with activities of daily living and limited assistance of one staff person for eating. On 03/06/2019, Resident #145's clinical record was reviewed. A physician order…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-06 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to follow professional standards of practice for two of 51 residents in the survey sample, Residents #145 and #25. 1. The facility staff failed to clarify Resident #145's physician order for oxygen regarding the flow rate parameters for titration of the oxygen. 2. The facility failed to clarify Resident #25's physician order for oxygen regarding the flow rate parameters for titration of the oxygen. The findings include: 1. The facility staff failed to clarify Resident #145's physician order for oxygen regarding the flow rate parameters for titration of the oxygen. Resident #145 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: shortness of breath, diabetes, dementia, and interstitial lung disease [Interstitial lung disease is the name for a large group of diseases that inflame or scar the lungs. The inflammation and scarring make it hard to get…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review it was determined the facility staff failed to provide the necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing for two of 51 residents in the survey sample, Residents #53 and #98. 1. The facility staff failed to assess, measure, monitor and track Resident #53's sacral pressure sore. 2. The facility staff failed to implement the physician ordered Prevalon boots to off load pressure on Resident #98's feet. On 3/5/19, Resident #98 was observed in bed without the physician ordered Prevalon boots in place. The findings include: 1. The facility staff failed to assess, measure, monitor and track Resident #53's sacral pressure sore. Resident #53 was admitted to the facility on [DATE] with diagnoses that included but were not limited to: hypothyroid disease [decreased activity of the thyroid gland) (1)], rhabdomyolysis [is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and clinical record review, it was determined that the facility staff failed to implement interventions to prevent accidents per the physician order for one of 51 residents in the survey sample, Resident #98 The facility staff failed to implement fall mat(s) on each side of Resident #98's bed for fall prevention per the comprehensive care plan and physician order on 03/05/2019. The findings include: Resident #98 was admitted to the facility on [DATE]. Diagnoses for Resident #98 included but were not limited to Heart Failure, High Blood Pressure, and Depression. Resident #98's Minimum Data Set (MDS) with an Assessment Reference Date of 01/18/2019 coded Resident #98 with severe cognitive impairment. In addition, the Minimum Data Set coded Resident #98 as requiring total assistance of one staff member with activities of daily living and total dependence for eating (tube feeding). On 03/05/2019 at approximately at 8:40 a.m., Resident #98 was observed lying in bed, on her right…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, it was determined that facility staff failed to provide care and services for a suprapubic catheter to prevent urinary tract infections for one of 51 residents in the survey sample, Residents # 45. The facility staff failed to ensure Resident # 45's catheter collection bag and tubing were not resting on the floor. The findings include: Resident # 45 was admitted to the facility on [DATE] and a re-admission on [DATE] with diagnoses that included but were not limited to: retention of urine, urinary tract infection (1), benign prostatic hyperplasia (2), diabetes mellitus (3) and hypertension (4). Resident # 45's most recent MDS (minimum data set), a 30-day assessment with an ARD (assessment reference date) of 12/19/18, coded Resident # 45 as scoring a 9 (nine) on the brief interview for mental status (BIMS) of a score of 0 - 15, 9 (nine) - being moderately impaired of cognition for making daily decisions. Resident # 45 was coded as being totally…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, it was determined the facility staff failed to provide appropriate treatment and services to prevent complications of enteral feeding for one of 51 residents in the survey sample, Residents # 151. The facility staff failed to label Resident # 151's G-tube (1) feeding with Resident # 151's name, rate of feeding, Resident # 151's identification number, and the date and time, the feeding was started. The findings include: The facility staff failed to label Resident # 151's G-tube (1) feeding with the Resident # 151's name, rate of feeding, Resident # 151's identification number, and the date and time, the feeding was started. Resident # 151 was admitted to the facility on [DATE], with a re-admission on [DATE], with diagnoses that included but were not limited to: dysphagia (2), cerebral palsy (3), anemia (4) and gastrostomy (5). Resident # 151's most recent MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review and clinical record review, it was determined the facility staff failed to respiratory care and services for five of 51 residents in the survey sample, Residents #53, #119, #145, #117, and #90. 1. The facility staff failed to administer oxygen per the physician order for Resident #53. On 3/5/19, Resident #53 was observed on separate occasions without her physician ordered continuous oxygen in place. The clinical record did not document staff reapplied the residents oxygen or any resident noncompliance with wearing the oxygen and notification to the physician 2. The facility staff failed to store a nebulizer mask in a sanitary manner, Resident #119's nebulizer mask was observed sitting on a chair next to the resident's bed on top of a plastic bag uncovered during multiple observations. 3. The facility staff failed to ensure proper storage Resident #145's nebulizer mask after use. On 3/5/19 during separate observations, Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined the facility staff failed to ensure pain management consistent with professional standards of practice, for one of 51 residents in the survey sample, Resident #148. The facility staff failed to clarify physician's orders for two as needed pain medications to determine which, as needed pain medication should be administered to Resident #148 based on pain parameters. The findings include: Resident #148 was admitted to the facility on [DATE] with a readmission on [DATE], with diagnoses that included but were not limited to: diabetes, high blood pressure, chronic kidney disease dependent on hemodialysis [a procedure used in toxic conditions and renal [kidney] failure, in which wastes and impurities are removed from the blood by a special machine (1)], COPD [general term for chronic, nonreversible lung disease that is usually a combination of emphysema and chronic bronchitis (2)], and depression. The most recent MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-06 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, it was determined that the facility staff failed to maintain a complete and accurate clinical record for one of 51 residents in the survey sample, Resident #138. The facility staff failed to document non-pharmacological interventions that were provided for Resident #138 in addition to administering as needed Tylenol (1) on multiple dates in February 2019. The findings include: Resident #138 was admitted to the facility on [DATE]. Resident #138's diagnoses included but were not limited to high blood pressure, vitamin B12 deficiency and constipation. Resident #138's most recent MDS (minimum data set), a significant change in status assessment with an ARD (assessment reference date) of 2/15/19, coded the resident's cognition as severely impaired. Section J coded Resident #138 as having received PRN (as needed) pain medication and non-medication intervention during the last five days. Section J further coded Resident #138 reported having…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-06 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review and clinical record review, it was determined the facility staff failed to maintain infection control practices for one of 51 residents in the survey sample, Residents #108. The facility staff failed to wash or sanitize their hands after assisting other residents in the Cottage dining room and returning to feed Resident #108. The findings include: Resident #108 was admitted to the facility on [DATE] with the diagnoses of but not limited to Dysphagia, Schizophrenia, Alzheimer's disease, high blood pressure, sleep apnea, osteoporosis, depression with psychotic symptoms, and metabolic encephalopathy. Resident #108's most recent MDS (minimum data set) was a quarterly assessment with an ARD (assessment reference date) of 1/26/19. The resident was coded as requiring total assistance for all areas of activities of daily living. On 3/5/19 at approximately 1:30 p.m. to 1:50 p.m., observations were made in the Cottage dining room for the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to HERITAGE HALL — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 4.1 | ≈ chain avg |
| Health inspection | 3 of 5 | 3.7 | -0.7 vs chain |
| Staffing | 2 of 5 | 2.4 | -0.4 vs chain |
| Quality measures | 5 of 5 | 3.9 | +1.1 vs chain |
The other 14 homes this chain runs (chain average 4.1★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| AMERICAN HEALTHCARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | 100% | since 01/22/2018 |
| EAST, THOMAS | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER; ADP OF THE SNF | — | since 04/21/2014 |
| HOPKINS, WILLIAM | Individual | CORPORATE DIRECTOR | — | since 07/23/2010 |
| DALTON, BRAD | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | — | since 04/21/2014 |
| DALTON, ROBERT | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/21/2014 |
| GALLANT, CASSANDRA | Individual | CORPORATE OFFICER; ADP OF THE SNF | — | since 07/11/2024 |
| ASHLEY, GREGORY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2024 |
| MADHOUN, MAZEN | Individual | ADP OF THE SNF | — | since 10/02/2018 |
CMS files one row per role, so the 17 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 77% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $996K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495353. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2023-05-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.