South Roanoke Nursing And Rehabilitation
3823 Franklin Rd, SW, Roanoke, VA 24014 · For profit - Corporation · 98 certified beds · (540) 344-4325 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.5% | 14.9% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.3% | 5.4% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.0% | 1.6% | 2.0% | better |
| Long-stay residents with depressive symptoms | 2.7% | 18.7% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 2.5% | 3.6% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 13.5% | 15.6% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 15.8% | 20.6% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 96.6% | 94.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 1.7% | 4.7% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 18.1% | 21.8% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 3.1% | 14.2% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 31.1% | 73.6% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 21.3% | 22.3% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 5.8% | 11.5% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.02 | 1.52 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.42 | 1.48 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
44.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 36 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 83.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 31 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 51% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 25% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 44.0%CMS range 30.9–58.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.4%CMS range 6.2–14.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 83.9% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 83.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 80.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 97.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.1%CMS range 4.3–13.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.24 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 98 beds and averages 90.7 residents a day — about 93% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.23 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.53 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.93 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.80 hrs/resident/day on weekends vs 3.40 on weekdays — 18% thinner on weekends. RN hours go from 0.60 to 0.36 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 38% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
39 citations, most serious first. The 10 most serious are shown; the remaining 29 are one tap away and print in full.
- Potential for harm · Fcited before2025-04-24 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews, and facility document review, the facility staff failed to adequately prevent hair from contacting food in the facility kitchen. The findings were: Facility staff failed to consistently wear a beard net while preparing food in the kitchen. On 04/22/25 at 4:15 p.m. the surveyor returned to the kitchen for observations while staff prepared residents' food trays. One cook (Food Service Aide - Other Employee #2) with visible facial hair was observed without a net over the facial hair. The acting director of food and nutrition was present and when asked, reported the food service aide should have their facial hair covered. The director instructed Other Employee #2 to apply a beard net. In the morning of 04/23/25, the regional director of clinical services (RDCS) and the administrator were informed of the observation of Other Employee #2 preparing food in the kitchen without a beard net on 04/22/25. During an end of day meeting on 04/23/25 at 4:28 p.m. with the administrator, director of nursing (DON), and RDCS, the observation was discussed. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-04-24 · tag F0922 — failed to maintain the building's systems — widespreadHave enough backup water supply for essential areas of the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and facility document review, the facility staff failed to develop procedures to detail the facility's process to ensure availability of water in response to a loss of the facility's normal water supply. The findings include: The facility staff failed to have a written procedure to: (a) address the facility's water needs if the facility experiences a loss in the normal water supply and (b) detail the process to ensure water availability if the facility experiences a loss in the normal water supply. The surveyor reviewed the facility's process/procedure to ensure water availability in response to the loss of normal water supply; this was reviewed as part of the facility's emergency preparedness program. The facility staff failed to have written policies to address facility's water needs in response to a water outage. On 4/24/25 at 12:18 p.m., the Administrator reported the plan is for 64 ounces of water per day for three (3) days for 90 residents and 40 staff members (this was not written). The surveyor, with the Administrator present, completed observations…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-24 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. For Resident #59, the facility staff failed to accurately code the resident's PRN (as needed) pain medication and failed to code the resident's weight loss of 6.1% on a minimum data set (MDS) assessment dated [DATE]. Resident #59's diagnosis list indicated diagnoses that included but were not limited to Osteoarthritis, Alzheimer's Disease, Hypertension, Type 2 Diabetes Mellitus, Atrial Fibrillation, Chronic Kidney Disease-Stage 3, and History of Surgery on the Digestive System. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 4/9/25, assigned the resident a brief interview for mental status (BIMS) summary score of 6 out of 15 for cognitive abilities, indicating the resident was severely impaired in cognition. Review of Section J (Health Conditions) J0100 (Pain Management) B. Received PRN pain medications was coded as 0 (No) indicating the resident did not receive any PRN pain medications in the past five days. Review of Section K (Swallowing/Nutritional Status) K0300 (Weight…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-04-24 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
4. For Resident #34 the facility staff failed to develop and implement a comprehensive person-centered care plan to address the resident's preferences for no oral suction and no oxygen as indicated on an advance directive form. Resident #34's diagnosis list indicated diagnoses that included but were not limited to Hypertension, Type 2 Diabetes Mellitus, Alzheimer's Disease, Adult Failure to Thrive, Dementia, Glaucoma, History of Falling, Anxiety Disorder, Depression, and Mood Affective Disorder. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 1/20/25, assigned the resident a brief interview for mental status (BIMS) summary score of 4 out of 15 for cognitive abilities, indicating the resident was severely impaired in cognition. A medical provider orders with a start date of 1/14/25 read in part, .DNR (Do Not Resuscitate) . Surveyor requested evidence of Resident #34's advance directive and was provided with a facility document titled, Advanced Directives with an effective date of 1/14/25. Review of the advance directive form indicated Resident #34…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-24 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. The facility staff failed to document the details of the education provided to Resident #2's responsible party related to the decision to decline oxygen and oral suctioning as part of the end-of-life care choices documented on the resident's ADVANCED DIRECTIVES form. Resident #2's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of [DATE], was signed as completed on [DATE]. Resident #2 was assessed as usually able to make self understood and as usually able to understand others. Resident #2's Brief Interview for Mental Status (BIMS) summary score was documented as a 13 out of 15; this indicated intact or borderline cognition. Resident #2's clinical documentation included a form titled ADVANCED DIRECTIVES dated [DATE]. This form indicated the resident was not to receive oxygen and/or oral suctioning as part of end-of-life care. This form had areas for signatures of (a) the resident, (b) the responsible party, and (c) a witness. (The individual who signed as the witness was the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-24 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility document review, the facility staff failed to provide written notification of the reason(s) for transfer and/or discharge to the resident and the resident's representative for one (1) of twenty-four (24) sampled residents, (Resident #59). The findings include: The facility staff failed to provide written notification of the reason for transfer and/or discharge to Resident #59 and to the resident's representative for a hospital discharge on [DATE]. Resident #59's diagnosis list indicated diagnoses that included but were not limited to Osteoarthritis, Alzheimer's Disease, Hypertension, Type 2 Diabetes Mellitus, Atrial Fibrillation, Chronic Kidney Disease-Stage 3, and History of Surgery on the Digestive System. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 4/9/25, assigned the resident a brief interview for mental status (BIMS) summary score of 6 out of 15 for cognitive abilities, indicating the resident was severely…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-24 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility document review, the facility staff failed to accurately determine a significant change in the resident's physical condition using the RAI (resident assessment instrument) process for one (1) of twenty-four (24) sampled residents, (Resident #59). The findings include: The facility staff failed to accurately determine Resident #59 had experienced a significant weight loss of 6.1% in the past thirty days using the RAI process on a comprehensive assessment dated [DATE]. Resident #59's diagnosis list indicated diagnoses that included but were not limited to Osteoarthritis, Alzheimer's Disease, Hypertension, Type 2 Diabetes Mellitus, Atrial Fibrillation, Chronic Kidney Disease-Stage 3, and History of Surgery on the Digestive System. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 4/9/25, assigned the resident a brief interview for mental status (BIMS) summary score of 6 out of 15 for cognitive abilities, indicating the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-24 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, clinical record review, and facility document review, the facility staff failed to provide care and services to meet professional standards of care for 1 of 24 sampled residents, Resident #46. The findings included: For Resident #46, facility staff failed to use the appropriately sized mechanical lift pad and failed to transfer the resident with the assistance of two staff members while using a mechanical lift resulting in a fall. Resident #46's diagnosis list indicated diagnoses, which included, but not limited to Hemiplegia affecting Left Dominate Side, Dementia, Generalized Muscle Weakness, and History of Falling. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 4/09/25 assigned the resident a brief interview for mental status (BIMS) summary score of 7 out of 15 indicating the resident was severely cognitively impaired. Resident #46 was coded as being dependent on staff for bed to chair transfers. Resident #46's comprehensive person-centered care plan included a focus area stating in part . [Resident #46] requires…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-24 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews, clinical record review, and facility document review, the facility staff failed to perform neuro-checks and vital signs as ordered by a medical provider for one (1) of 24 residents (Resident #76). The findings include: The facility staff failed to complete Resident #76's neuro-checks and vital signs as ordered by a medical provider. Resident #76's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 3/12/25, was signed as completed on 3/18/25. Resident #76 was assessed as usually able to make self understood and as usually able to understand others. Resident #76's Brief Interview for Mental Status (BIMS) summary score was documented as a five (5) out of 15; this indicated severe cognitive impairment. Resident #76's clinical record included medical provider orders, dated 3/16/25 at 11:00 a.m., for neuro-checks and vital signs to be completed every four (4) hours due to a fall. Resident #76's March 2025 medication administration record (MAR) included an area for the neuro-checks and vital signs to be documented. Vital signs were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure each resident receives the appropriate assistance and/or assistance devices to prevent accidents for 2 of 24 sampled residents (Resident #46 and Resident #38). The findings included: 1. For Resident #46, facility staff failed to use the appropriately sized mechanical lift pad and failed to transfer the resident with the assistance of two staff members while using a mechanical lift resulting in a fall. Staff also moved the resident from the floor to the bed prior to the nurse assessing the resident for injuries. Resident #46's diagnosis list indicated diagnoses, which included, but not limited to Hemiplegia affecting Left Dominate Side, Dementia, Generalized Muscle Weakness, and History of Falling. The most recent minimum data set (MDS) with an assessment reference date (ARD) of 4/09/25 assigned the resident a brief interview for mental status (BIMS) summary score of 7 out of 15 indicating the resident was severely cognitively impaired. Resident #46 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 29 citations
- Potential for harm · Dcited before2025-04-24 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview and clinical record review, the facility staff failed to provide respiratory services for 1 of 23 Residents, Resident #65. The findings included: For Resident #65 the facility staff failed to consistently provide and/or document oxygen usage per the physician's order and the hospice plan. Resident #65's face sheet listed diagnoses which included but not limited to malignant neoplasm of unspecified part of unspecified bronchus or lung, chronic obstructive pulmonary disease, emphysema, and respiratory failure. Resident #65's most recent minimum data set with an assessment reference date of 03/16/25 assigned the resident a brief interview for mental status score of 15 out of 15 in section C, cognitive patterns. This indicates that the resident is cognitively intact. Resident #65's comprehensive care plan was reviewed and contained a plan for The resident has COPD (chronic obstructive pulmonary disease) and is on 8 L/Min (liters per minute) via nasal cannula every shift for lung CA (cancer). He removes and reapplies his nasal cannula. Resident #65's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-03-24 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and document reviews, the facility staff failed to store and/or prepare food in a sanitary manor in the main kitchen and failed to ensure a clean and sanitary food service area. The findings include: The initial tour of the kitchen/food service area was conducted on 3/22/22 at 9:53 a.m. Two (2) dietary staff members (SM) #26 and SM #27 participated in the tour. The following was observed: An open bag diced potatoes were observed in the reach-in freezer. The diced potatoes were uncovered. A bag of chicken flavored tofu was in contact with the diced potatoes. The refrigerator contained three (3) cups of orange juice and four (4) cups of grape juice that had been poured from a container into individual cups. These seven (7) cups of juice were not labeled with a date. Half a honeydew melon was found in a refrigerator. This melon was covered with plastic wrap but not labeled and dated. Three (3) trays of individual sized peanut butter pies were observed in a refrigerator. These trays of pies were not labeled and dated. A bowl of the peanut butter pie…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-03-24 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interview and facility document review, the facility staff failed to provide a quality assurance and performance improvement (QAPI) plan for the facility. The findings were: The administrative team provided a policy titled, Quality Assurance and Performance Improvement; however, no evidence related to the development, implementation, or evaluation of corrective actions or performance improvement activities was provided. The Regional Director of Clinical Services (RDCS) and the facility's Administrator were interviewed on 03/24/2022 at 2:13 p.m. about the facility's QAPI plan. The RDCS said that although the current administrative team had searched everywhere, they were not able to provide any documentation to evidence their QAPI plan. No further information was provided prior to the exit conference.
- Potential for harm · F2022-03-24 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interview and facility document review, the facility staff failed to provide evidence they had developed and implemented appropriate plans of action to identify or correct quality deficiencies for the facility. The findings were: On 03/24/2022 at 2:13 p.m.,during review of the facility Quality Assessment and Perfomance Improvement Prgram, the Regional Director of Clinical Services (RDCS) and the facility's Administrator were interviewed. The RDCS said that although the current administrative team had searched everywhere, they were not able to provide any documentation to evidence their QAPI plans of action for quality deficiencies. No further information was provided prior to the exit conference.
- Potential for harm · F2022-03-24 · tag F0868 — widespreadHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and facility document review, the facility staff failed to provide evidence of quarterly quality assessment and assurance (QAA) committee meetings for the facility. The findings were: The Regional Director of Clinical Services (RDCS) and the Administrator were interviewed on 03/24/2022 at 2:13 p.m. The RDCS provided signature sheets for a QAA committee meeting dated [DATE]. The RDCS said that although the current administrative team had searched everywhere, they were not able to locate the signature sheets from other quarterly QAA committee meetings. Later the same day, the administrator provided a QAA meeting signature sheet dated January 23, 2020. No further information was provided prior to the exit conference.
- Potential for harm · D2022-03-24 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, and clinical record review, the facility staff failed to provide the resident and/or their representative, a written summary of their baseline CP (care plan) for 2 of 20 residents, Residents #54 and #71. The findings included: 1. Resident #54's clinical record included the diagnoses stage 4 pressure ulcer of left buttock and left ankle, abdominal aortic aneurysm, and paraplegia. Section C (cognitive patterns) of Resident #54's admission MDS (minimum data set) assessment with an ARD (assessment reference date) of 02/21/22 included a BIMS (brief interview for mental status) summary score of 15, indicating the resident was alert and orientated. On 03/23/22 at 3:32 p.m., MDS nurse #1 was interviewed and stated she was new to the facility as of December 2021. She stated the baseline CP was given to the residents within 48 hours of their admission, and thought the floor nurses provided the baseline CP to the residents. On 03/24/22 at 2:15 p.m., Resident #54 was interviewed and asked if they received a copy of their CP. Resident #54 stated they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-24 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, resident interview, and clinical record review, the facility staff failed to review and revise the care plan to reflect the resident's current status for one of 20 residents, Resident #180; and and failed to invite the resident to the care plan meeting for one of 20 residents in the survey sample, Resident #54. 1. Resident #180 was admitted to the facility with diagnoses including diabetes mellitus, congestive heart failure, generalized muscle weakness, end stage chronic renal insufficiency, and thrombocytopenia. On the minimum data set (MDS) assessment with assessment reference date 11/24/2021, the resident scored 11/15 on the brief interview for mental status and was assessed as without signs of delirium, psychosis, or behaviors affecting care. Resident #180's clinical record included physician orders dated 2/24/2022 and 3/7/2022 to weigh the resident on Monday, Wednesday, and Friday, and notify the physician of weight gain over 5 pounds. On 03/23/22 at 3:11 PM, Resident #180's comprehensive care plan was reviewed with the MDS nurse. The care plan did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-24 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, resident interview, and clinical record review, the facility staff failed to provide ADL (activities of daily living) care for a dependent resident for 1 of 20 residents, Resident #36. The findings included: Resident #36's was admitted to the facility with diagnoses that included, but were not limited to, fibromyalgia and muscle weakness. Section C (cognitive patterns) of Resident #36's quarterly MDS (minimum data set) assessment with an ARD (assessment reference date) of 01/20/22 included a BIMS (brief interview for mental status) summary score of 15, indicating the resident was cognitively intact. Section G (functional status) was coded 2/2 in the area of personal hygiene indicating Resident #36 required limited assistance of one person to perform this task. Resident #36's comprehensive care plan included the problem area of ADL self-care performance deficit related to fibromyalgia/pain with little to no motivation. Approaches included to provide assistance with ADL tasks. On 03/22/22 at 3:11 p.m., Resident #36 was observed in their room and was observed to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-03-24 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, and clinical record review, the facility staff failed to follow physicians orders for 3 of 20 residents in the survey sample, Residents #9, #71, and #180. For Resident #9, the facility failed to administer the full course of the antibiotic cephalexin ordered by the physician. For Resident #71, the facility failed to follow physician's orders for the administration of the medication cephalexin. For Resident #180, facility staff failed to obtain weights as ordered. 1. Resident #9 was admitted to the facility with diagnoses including chronic respiratory failure with hypoxia, history of falls, muscle weakness, chronic obstructive pulmonary disease, dependence on oxygen, and essential hypertension. Clinical record review revealed Resident #9 returned from a hospitalization with orders including: 12/2/2021 cephalexin 500 mg tablet 1 tablet PO (by mouth) QID (4 times per day) X (times) 5 days diagnosis UTI (urinary tract infection). The total course would be 20 doses. The medication administration record (MAR) documented doses administered at 9:00 AM on 12/3,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-03-24 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and clinical record review, the facility staff failed to ensure a physician ordered supplement was kept under direct observation by the nursing staff until consumed by the resident for 1 of 20 residents, Resident #54. The findings included: Resident #54's clinical record included the diagnoses stage 4 pressure ulcer of left buttock and left ankle, abdominal aortic aneurysm, and paraplegia. Section C (cognitive patterns) of Resident #54's admission MDS (minimum data set) assessment with an ARD (assessment reference date) of 02/21/22 included a BIMS (brief interview for mental status) summary score of 15. Indicating the resident was alert and orientated. 03/23/22 9:51 a.m., Resident #54 was observed with a brown liquid substance in a medication cup on their over the bed table. LPN (licensed practical nurse) #1 was observed outside Resident #54's room and was not in direct line of sight of this physician ordered supplement. LPN #1 identified this substance as Proheal and stated they should not have left the Proheal in the residents' room. Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-03-24 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, the facility staff failed to perform hand hygiene during a medication pass and pour onservation on 1 of 2 resident care units, Wing 2. The findings included: On 3/23/22 at 8:15 am during a medication pass and pour observation, LPN (licensed practical nurse) #1 administered nasal spray to a resident while wearing gloves, exited the room, returned to the medication cart and placed the nasal spray back into a medicine bottle prior to removing gloves. LPN #1 then removed gloves and placed the medicine bottle into the medication cart and proceeded down the hall to another area without performing hand hygiene. On 3/24/22 at 11:54 am, surveyor informed the DON (director of nursing) of the observation of LPN #1 exiting a resident's room following nasal spray administration without removing gloves or performing hand hygiene. The DON acknowledged LPN #1 should have removed gloves and performed hand hygiene following the medication administration. The facility policy entitled Handwashing/Hand Hygiene documented in part: 2.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-24 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and clinical record review, the facility staff failed to determine flu and pneumonia status for 3 of 5 residents reviewed for vaccines, Resident's #8, #40, and #55. The facility staff was unable to provide evidence of consent or refusal in regards to the flu and/or pneumonia vaccines. The findings included: 1. Resident #8's quarterly MDS (minimum data set) assessment with an ARD (assessment reference date) of 12/15/21 included a BIMS (brief interview for mental status) summary score of 3 indicating severe cognitive impairment. Section O (special treatments/procedures/programs) was coded with a 1 indicating the resident had received the pneumonia vaccine. During clinical record review there was no consent for the pneumonia vaccine found nor any information to indicate when the resident received the vaccine. On 03/23/22 at 12:29 p.m., the DON (director of nursing) was asked for documentation in regards to Resident #8's pneumonia vaccine. On 03/23/22 at 5:45 p.m., during an end of the day meeting with the administrator, administrator in training, and DON the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-24 · tag F0886 — failed to test for COVID-19 as required — isolatedPerform COVID19 testing on residents and staff.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, and document reviews, the facility staff failed to properly implement COVID-19 testing processes and/or procedures. The specimen collection was not obtained according to manufacturers instructions for one staff member (SM) #22; and the facility staff failed to conduct required COVID-19 testing on five separate occasions for for 1 of 2 staff members, SM #1. The findings include: 1. On 3/22/22 at 3:05 p.m., SM #21 was observed conducting a COVID-19 test on SM #22. SM #21 was observed inserting a swab into one of SM #22's nostrils. SM #21 rotated the swab 5 times prior to removing the swab and repeated the process in SM #22's other nostril. SM #21 was observed to have the swab inserted into each of SM #22 nostrils for less than 10 seconds per each nostril. SM #21 confirmed they rotated the swab 5 times in each nostril but reported they were not aware of a minimum time requirement for the COVID-19 specimen/sample collection. The following information was found in the manufacturer's instructions for use: Anterior Nasal (Nares) Swab .Only the swab…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-24 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to provide evidence of COVID-19 vaccination refusal for 1 of 5 residents, Resident #40. The findings included: Resident #40's quarterly MDS (minimum data set) assessment with an ARD (assessment reference date) of 01/25/22 included a BIMS (brief interview of mental status) summary score of 8 indicating moderate impairment in cognitive skills for daily decision-making. On 03/22/22, the facility provided a form titled, Resident Vaccination Status. Under the areas for type of vaccine and the date a resident would have received the vaccine, was transcribed the word Choice. During the clinical record review, there was no information located to indicate Resident #40 had been offered and/or refused the COVID-19 vaccine. On 03/23/22 at 12:29 p.m., the DON (director of nursing) was asked for documentation of Resident #40's COVID-19 vaccine. This documentation was not provided prior to survey exit. The current IP (infection preventionist) was new to the facility with a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-24 · tag F0888 — isolatedEnsure staff are vaccinated for COVID-19
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, the facility failed to implement policies and procedures for additional infection control precautions for staff who are not fully vaccinated for COVID-19, for 3 of 5 employees, Staff Members (SM) #1, #2, and #3. The facility staff also failed to ensure a process for tracking the COVID-19 vaccination status of staff for 1 of 7 sampled employees, SM #4. The findings included: 1. According to the COVID-19 employee vaccine tracking documentation provided by the facility on 3/22/22, SM #1 was partially vaccinated. SM #1 received their first administration of a multiple COVID-19 vaccine series on 3/03/22. SM #1's date of hire was 2/24/22. SM #1 worked in the facility four days (2/24/22, 2/25/22, 2/28/22, and 3/01/22) prior to receiving their first dose of a COVID-19 vaccine. On 3/23/22 at 4:20 pm, the HRS (human resource staff) #1 was interviewed regarding SM #1's work location and duties performed on 2/24/22, 2/25/22, 2/28/22, and 3/01/22. HRS #1 stated there was no way of knowing. At 4:22 pm, SM #1's department manager…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2019-07-09 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, the facility staff failed to prepare, store, and serve foods in a sanitary manner. The findings included: a. The facility staff failed to ensure that perishable food items were secured and appropriately labeled. b. The facility staff failed to ensure that perishable food items were discarded appropriately. c. The facility staff failed to ensure that facial hair was secured with a chin guard. d. The facility staff failed to ensure a clean and sanitary working environment in the facility kitchen. e. The facility staff failed to ensure that personal items were not in the facility kitchen. On 7/7/19 at 12:00 pm, the surveyor conducted an initial tour of the kitchen with dietary cook # 1. During the initial kitchen tour the surveyor observed and empty 16-ounce water bottle on the counter near the coffee maker and spices. The surveyor observed that there was a small amount of red liquid left in the bottle. The surveyor also observed a large amount of dried brown, yellow, and white debris on the stand beneath the tray…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2019-07-09 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure an effective infection control program for 1 of 24 Residents, Resident #18 and failed to follow their infection control program/plan for use of an SBAR (situation, background, assessment, recommendation) technique. The findings included: 1. For Resident #18, the facility staff dropped 2 medication capsules on the top of the medication cart, picked them up with their bare hands, and administered them to the Resident. The clinical record review revealed that Resident #18 had been admitted to the facility 04/15/19. Diagnoses included, but were not limited to, Parkinson's disease, hypertension, osteopenia, gait difficulties, and frequent falls. Section C (cognitive patterns) of the Residents admission MDS (minimum data set) assessment with an ARD (assessment reference date) of 04/22/19 included a BIMS (brief interview for mental status) summary score of 13 out of a possible 15 points. On 07/08/19 at approximately 9:02 a.m., during a medication pass and pour…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-07-09 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, facility document review, and clinical record review, it was determined the facility staff failed to ensure Durable Do Not Resuscitate Order (DDNR) forms and/or the facility's advance directive processes were correctly implemented for 2 of 24 residents (Resident #336 and Resident #80). The findings include: 1. The facility staff failed to ensure provider/physician involvement in the implementation of DDNR forms as evidenced by finding thirty (30) DDNR forms that had been pre-signed by the facility's medical director (MD). These pre-signed DDNR forms did not include patient information. Eight (8) of the pre-signed forms included the medical director's name (printed) and the medical director's phone number. Resident #336 was admitted to the facility on [DATE]. Resident #336's diagnoses included, but were not limited to: Parkinson's disease, hyperlipidemia, arthritis, and thoracic compression fracture. Resident #336's initial minimum data set (MDS) assessment had not yet been completed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-09 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to provide notification of changes for 1 of 24 Residents in the survey sample, Resident # 30. The findings included: The facility staff failed to ensure that the physician was notified that Resident # 30 had falls. Resident #30 was a [AGE] year-old-female who was admitted to the facility on [DATE]. Diagnoses included but were not limited to, dementia, agitation, depression, and hypertension. The clinical record for Resident # 30 was reviewed on 7/7/19 at 1:59 pm. The most recent MDS (minimum data set) assessment for Resident # 30 was an admission assessment with an ARD (assessment reference date) of 5/6/19. Section C of the MDS assesses cognitive patterns. In Section C0500, the facility staff documented that Resident # 30 had a BIMS (brief interview for mental status) score of 7 out of 15, which indicated that Resident # 30's cognitive status was severely impaired. The current plan of care for Resident # 30…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-09 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to provide the receiving provider with the appropriate information to include the basis for the transfer, contact information of the practitioner responsible for the care of the resident, resident representative information including contact information, Advanced Directive information, all special instructions or precautions for ongoing care, comprehensive care plan goals, and all other necessary information including a copy of the resident's discharge summary and the facility failed to document information provided to the receiving provider in the clinical record for 2 of 24 residents (Resident #34 and Resident #37). The findings included: 1. The facility staff failed to document what information was sent to the receiving provider when Resident #37 was transferred to the emergency room 5/24/19. The clinical record of Resident #37 was reviewed 7/7/19 through 7/9/19. Resident #37 was admitted to the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-07-09 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review the facility staff failed to provide notifications to the ombudsman and Resident's RP (responsible party) when a Resident was transferred for 2 of 24 Residents, Resident #34 and Resident #37. The findings included: 1. For Resident #34 the facility staff failed to notify the local state ombudsman that the Resident had been transferred to the hospital. Resident #34 was admitted to the facility on [DATE] and readmitted on [DATE]. Diagnoses included but not limited to hypertension, diabetes mellitus, arthritis, dementia, chronic obstructive pulmonary disease, hip fracture and glaucoma. The admission MDS (minimum data set) with an ARD (assessment reference date) of 05/09/19 assigned the Resident a BIMS (brief interview for mental status) score of 15 out of 15. Resident #34's clinical record was reviewed on 07/09/19. It contained a nurse's progress note, which read in part 06/29/19 1:30 pm .called Resident's husband. She was sent to ER for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-09 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, the facility staff failed to provide to the resident and the resident representative at the time of transfer/discharge written notice that specifies the duration of the bed-hold policy for 2 of 24 residents (Resident #34 and Resident #37). The findings included: 1. The facility staff failed to provide Resident #37 and the resident representative written information about bed-hold when the resident was transferred to the hospital 5/24/19. The clinical record of Resident #37 was reviewed 7/7/19 through 7/9/19. Resident #37 was admitted to the facility 1/10/19 and readmitted [DATE] with diagnoses that included but not limited to pneumonia, urinary tract infection, gastroesophageal reflux disease (GERD), hypertension, hypothyroidism, peripheral neuropathy, anxiety, fibromyalgia, dementia, near syncope, first degree AV (atrioventricular), hyperlipidemia, and chronic kidney disease. Resident #37's quarterly MDS (minimum data set) with an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-07-09 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and during a medication pass and pour observation, the facility staff failed to follow physician orders for 1 of 24 Residents, Resident #49. The findings included: The facility staff failed to administer the Residents eye ointment as ordered by the physician. The order read to administer to the left eye when in fact the nurse administered the medication to both eyes. The record review revealed that Resident #49 had been admitted to the facility on [DATE]. Diagnoses included, but were not limited to, trichiasis left lower eyelid, dementia without behavioral disturbance, hypertension, dry eyes, bladder spams, depression, and insomnia. Section C (cognitive patterns) of the Residents quarterly MDS (minimum data set) assessment with an ARD (assessment reference date) of 05/23/19 included a BIMS (brief interview for mental status) summary score of 6 out of a possible 15 points. On 07/08/19 beginning at approximately 8:34 a.m., the surveyors observed RN (registered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-07-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and clinical record review, the facility staff failed to ensure that 1 of 24 Residents in the survey sample received respiratory care consistent with professional standards of practice, Resident # 30. The findings included The facility staff failed to ensure that Resident # 30 received 3 liters of oxygen per physician's orders. Resident #30 was a [AGE] year-old-female who was admitted to the facility on [DATE]. Diagnoses included but were not limited to, dementia, agitation, depression, and hypertension. The clinical record for Resident # 30 was reviewed on 7/7/19 at 1:59 pm. The most recent MDS (minimum data set) assessment for Resident # 30 was an admission assessment with an ARD (assessment reference date) of 5/6/19. Section C of the MDS assesses cognitive patterns. In Section C0500, the facility staff documented that Resident # 30 had a BIMS (brief interview for mental status) score of 7 out of 15, which indicated that Resident # 30's cognitive status was severely…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-09 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, facility document review, and during a medication pass and pour observation, the facility staff failed to ensure a medication was available for administration for 1 of 24 Residents, Resident #49. The findings included: The facility staff did not have the physician ordered medication refresh tears available for administration. This resulted in Resident #49 missing their scheduled dose at 9:00 a.m. The record review revealed that Resident #49 had been admitted to the facility on [DATE]. Diagnoses included, but were not limited to, trichiasis left lower eyelid, dementia without behavioral disturbance, hypertension, dry eyes, bladder spasms, depression, and insomnia. Section C (cognitive patterns) of the Residents quarterly MDS (minimum data set) assessment with an ARD (assessment reference date) of 05/23/19 included a BIMS (brief interview for mental status) summary score of 6 out of a possible 15 points. The Residents clinical record included a physicians order for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-09 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to ensure that 2 of 24 Residents in the survey sample were free of unnecessary psychotropic medications, Resident # 13 and Resident # 14. The findings included: 1. The facility staff failed to appropriately monitor Resident # 13 for behaviors, side effects, and effectiveness associated with the use of Risperidone. Resident # 13 was an [AGE] year-old-female who was admitted to the facility on [DATE]. Diagnoses included but were not limited to, Alzheimer's disease, dementia, hallucinations, and psychosis with behavioral disorder. The clinical record for Resident # 13 was reviewed on 7/7/19 at 2:20 pm. The most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 4/16/19. Section C of the MDS assesses cognitive patterns. In Section C1000, the facility staff documented that Resident # 13's cognitive status was moderately impaired. Section N of the MDS assesses medications. In…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-07-09 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and facility document review, the facility staff failed to ensure a narcotic medication (lorazepam/ativan) with the potential for abuse was stored in a locked permanently affixed box on 1 of 2 wings, wing 2. The findings included: The medication refrigerator in the wing 2 medication room contained two-2 mg vials of lorazepam. This box was not permanency affixed and was able to be removed from the refrigerator. On 07/08/19 at approximately 2:00 p.m., the surveyor checked the medication refrigerator on wing 2. This refrigerator contained a plastic box with a plastic breakaway lock. Inside this box, the surveyor observed two-2 mg vials of lorazepam. The surveyor was able to pick this plastic box up and remove it from the refrigerator. The facility policy titled Storage of Medication read in part, The facility shall store all drugs and biological's in a safe, secure, and orderly manner . The administrative staff were notified of the issue regarding the lorazepam during a meeting with the survey team on 07/08/19 at approximately 3:10 p.m. Per the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-07-09 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review the facility staff failed to ensure a complete and accurate clinical record for 2 of 24 Residents, Resident #22 and Resident #30. The findings included: For Resident #22 the facility staff failed to ensure daily CNA (certified nursing assistant) flow sheets were completed. Resident #22 was admitted to the facility on [DATE] and readmitted on [DATE]. Diagnoses included but not limited to congestive heart failure, aphasia, dementia, anxiety, depression, and glaucoma. The most recent quarterly MDS (minimum data set) with an ARD (assessment reference date) of 04/23/19 assigned the Resident a BIMS (brief interview for mental status) score of 4 out of 15 in section C, cognitive patterns. Resident #22's clinical record was reviewed on 07/09/19. It contained CNA flowsheets and Resident Care Rosters for the months of February, March, April, May, June and July of 2019. These forms contain information on food/fluid intake, toileting, bathing, ADL's (activities of daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-09 · tag F0926 — failed to keep the home smoke-free / fire-safe — isolatedHave policies on smoking.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interview, staff interviews, clinical record review, and facility document review the facility staff failed to follow their policy and procedure regarding the Residents smoking supplies for 1 (one) of 24 Residents, Resident #38. The findings: The facility's smoking policy indicated that Residents who desire to smoke may not keep smoking related materials (cigarettes, cigars, pipes, tobacco, lighter, lighter fluid, match etc.) on their person when not smoking or in their room. Resident #38 kept their cigarettes and lighter with them at all times. During an interview with Resident #38 on 07/08/19 at 12:20 p.m. the resident explained they kept their own cigarettes and own lighter in a bag they kept at their side at all times. Resident #38 showed the bag to two (2) surveyors by picking it up from where it was sitting beside the resident's leg in their wheelchair. Resident #38 stated they had permission to smoke without supervision. The surveyors also observed an oxygen concentrator…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to HERITAGE HALL — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 4.1 | -1.1 vs chain |
| Health inspection | 2 of 5 | 3.7 | -1.7 vs chain |
| Staffing | 3 of 5 | 2.4 | +0.6 vs chain |
| Quality measures | 5 of 5 | 3.9 | +1.1 vs chain |
The other 14 homes this chain runs (chain average 4.1★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| AMERICAN HEALTHCARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | 100% | since 01/22/2018 |
| HOPKINS, WILLIAM | Individual | CORPORATE DIRECTOR | — | since 06/01/2019 |
| DALTON, BRAD | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 07/11/2024 |
| DALTON, ROBERT | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/21/2014 |
| EAST, THOMAS | Individual | CORPORATE OFFICER | — | since 06/01/2019 |
| CHAMPNEY, CHRISTIAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 10/02/2024 |
| GALLANT, CASSANDRA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 07/11/2024 |
| MITCHELL, WILLIAM | Individual | ADP OF THE SNF | — | since 10/02/2024 |
CMS files one row per role, so the 16 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $684K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495002. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-24, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.