Spring Valley Health And Rehab Center
S830 - Westland Dr, Spring Valley, WI 54767 · Government - City/county · 40 certified beds · (715) 778-5545 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- it has an abuse, neglect, or exploitation citation (F0600), cited Apr 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $27,690 in federal fines (most recent 2024-08-01)
- its independent health-inspection rating is low (2/5)
- its facility-reported quality-measure rating is low (1/5)
- nursing-staff turnover (64%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 19.6% | 16.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 9.4% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 2.1% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 3.1% | 2.7% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 13.8% | 5.7% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.1% | 3.3% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 21.6% | 18.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 9.3% | 16.9% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 94.3% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 9.6% | 5.0% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 16.8% | 24.6% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 28.4% | 15.8% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.5% | 1.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 61.9% | 82.2% | 79.4% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.65 | 1.66 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 4.38 | 2.29 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.38 therapist hours per resident per day in 2026Q1 — more than 65% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 40 beds and averages 36.4 residents a day — about 91% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.99 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.66 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.60 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.52 hrs/resident/day on weekends vs 4.18 on weekdays — 16% thinner on weekends. RN hours go from 0.71 to 0.53 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 64% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
37 citations, most serious first. The 12 most serious are shown; the remaining 25 are one tap away and print in full.
- Immediate jeopardy · J2024-04-25 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to protect a resident's right to be free from sexual abuse. The facility did not implement interventions to protect residents (R) from sexual abuse by a resident. Not implementing interventions affected 1 of 2 residents (R1) reviewed for sexual abuse. *On 03/28/24, a Certified Nursing Assistant (CNA) found R2 in R1's room. R2 was shirtless and zipping and buttoning R2's pants while in R1's bed. R1, who is cognitively impaired, stood in the middle of the room with a T-shirt and no pants. The facility did not implement appropriate interventions to prevent a second occurrence of sexual abuse from occurring. *On 04/01/24, a CNA found R2 in R1's room. R1 was in bed on R1's back. R2 was lying with R2's head next to R1's feet. R2's feet were on the floor with R2's legs off the bed and his pants and brief pulled all the way down to R2's feet with his bare buttocks on the bed next to R1's waist, and R2's penis was exposed. The failure implement immediate safety…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-08-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure the residents' environment remains as free of accident hazards as possible. Two of four residents (R) reviewed for falls with history of falls (R26 and R31) did not have post fall assessments, care plan interventions updated after falls, and had subsequent falls with major injuries. R26 and R31 are being cited at actual harm. R6 and R2 did not have post fall assessments and care plan updates after falls. One resident (R14) did not have a safety assessment or care plan for leaving facility campus and traveling on a busy highway with power wheelchair. R2, R6, and R14 are being cited at severity level 2 (potential for more than minimal harm). Observations of wet floors with no wet floor signs in place to prevent accidents occurred for R21, R13, R1, R187, and R186. Findings include: Facility policy and procedure entitled Accidents/Falls, last reviewed 11/2023, states in part: .5. Resident care plans should be evaluated and updated with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-04 · tag F0801 — widespreadEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not designate a person to serve as the director of food and nutrition services who had completed the minimum qualification requirements for the position. This practice could potentially affect all 35 residents residing in the facility.The facility's Dietary Manager (DM) M does not have required certifications for the Dietary Manager role, there is no full time Registered Dietician, and the facility does not have a waiver in place or on file. Findings include:On 12/2/25 at 1:01 PM, Surveyor interviewed Dietary Manager (DM) M and asked what qualifications they held that allowed them to assume the role of Dietary Manager. DM M stated she does not hold any certifications or degree. DM M stated she started this position approximately three weeks ago, around November 13. DM M stated she is qualified to be Dietary Manager because she has 3 years' experience at her last job. DM M stated she was not required to be certified or licensed at the last job but is enrolled in a class starting 12/17/25. DM M stated there is a Registered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-12-04 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not maintain safe storage and sanitary environment in which food is prepared and distributed. This has the potential to affect all residents who reside in the facility.Facility staff did not monitor dishwasher temperatures consistently.Facility staff did not monitor refrigerator and freezer temperatures consistently. This is evidenced by:The facility policy titled, Policy and Procedure Manual [NAME] & Associates, Inc: Food Storage, dated 2021, states: 13. Refrigerator food storage: .b. Temperatures for refrigerators should be between 35 to 39F. Thermometers should be checked at least two times each day. 14. Frozen Foods: .b. Frozen foods must be maintained at a temperature to keep the food frozen solid. Freezer temperatures should be checked at least two times each day.The facility policy titled, Policy and Procedure Manual [NAME] & Associates, Inc: Dish Machine Temperature Log, dated 2021, states: The director of food and nutrition services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-04 · tag F0814 — failed to dispose of garbage properly — widespreadDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility did not ensure garbage and refuse were properly disposed in the outside garbage storage receptacles. This has the potential to affect all 35 residents residing in the facility.Garbage dumpsters were open on 3 different observations.This is evidenced by:According to State Operations Manual, Appendix PP: Guidance to Surveyors for Long Term Care Facilities, revised last 4-25-25, garbage receptacles should be covered to prevent the harborage and feeding of pests.On 12/1/25 at 4:30 PM, Surveyor observed garbage dumpster and recyclable containers were uncovered. On 12/2/25 at 1:01 PM, Surveyor observed with Dietary Manager (DM) M that garbage dumpster and recyclable containers were uncovered. Surveyor interviewed DM M who stated, talk to Plant Operations Director (POD) I, he handles that. Surveyor asked if DM M's staff take garbage out to the dumpsters. DM M asked, So is that our problem? Surveyor replied yes, it is the responsibility of whoever takes garbage out to close them after using.On 12/2/25 at 1:01 PM, Surveyor interviewed POD I…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-12-04 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility did not establish an Infection Prevention and Control Program (IPCP) to include outcome surveillance systems to prevent the transmission of disease and infection, which has the potential to affect all 33 residents in the facility and did not perform proper infection control practices for 2 out of 2 residents observed for tube feedings (R7, R19). Facility has no surveillance system to track and monitor staff illnesses/infections. Facility had incomplete and untimely illness/infection surveillance for residents. Registered Nurse (RN) O wore same gown while going in and out of R7's room and R19's room, who were on enhanced barrier precautions. RN O did not allow the syringe to dry after rinsing it following flushing R7's Peg tube. RN O placed the plunger back into the syringe and placed the wet syringe inside a wet graduate, which promoted bacterial growth. RN O did not allow the syringe to dry after rinsing it following flushing R19's's Peg tube.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-04 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record reviews, the facility did not ensure their designated Infection Control Preventionist (ICP) completed training in infection control (IC) prior to assuming the role, without oversight by another IC trained individual. This has the potential to affect all 33 residents in the facility.An ICP is an essential component of an effective infection control program and is the person designated by the facility to be responsible for infection control.The Centers for Disease Control and Prevention (CDC), CDC's Core Infection Prevention and Control Practices for Safe Healthcare Delivery in All Settings updated October 2022, states in part, . Adherence to infection prevention and control practices is essential to providing safe and high quality patient care across all settings where healthcare is delivered . Assign one or more qualified individuals with training in infection prevention and control to manage the facility's infection prevention program . On 12/03/2025 at 2:00 PM, Surveyor interviewed Nursing Home Administrator (NHA) A who identified Director of Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-12-04 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure all portions of the call light system were working properly. This had the potential to affect all 35 residents. The facility's call light system is not visible in the hallways unless the corner with computer screen is in direct line of sight. Staff need to be close to screen to read who has their call light on.The call light system does not have auditory alarms. Call lights are often not answered in timely manner, resulting in injuries and interference with resident choices.Surveyor requested facility policy, and none was provided. According to Ford, Dean and [NAME], PA white paper, titled What is Average Response Time in a Nursing Home, dated 3/4/25, states: It is important for staff workers at nursing homes and assisted living centers to respond quickly when residents signal that they need assistance. They may need assistance for a variety of reasons, as extreme as a fall or a poor reaction to medication and as simple as needing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and record review, the facility did not provide appropriate notices for residents (R) whose Medicare Part A coverage was discontinued for 2 of 3 residents reviewed. (R5, R4) -Did not provide Advanced Beneficiary Notice (ABN) for 2 of 3 residents. (R4, R5) -Did not provide the required 2-day notice that Medicare coverage will end for 1 of 3 residents reviewed. (R5) Findings: R4 had a skilled Medicare A Service Episode with a start date of 07/15/25 and last covered date of 07/30/25. The facility/provider initiated the discharge from Medicare A Services when benefit days were not exhausted. The facility checked the box on the SNF Beneficiary Protection Notification Review form that asked the question Was a Skilled Nursing Facility (SNF) Advanced Beneficiary Notice (ABN), Form CMS-10055 provided to the resident? The facility checked the box Yes with a date of 12/02/25 after the survey was in process.R5 had a skilled Medicare A Service Episode with a start date of 06/17/25 and last covered date of 009/24/25. The facility/provider initiated the discharge from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure residents/representatives were notified of the rate to reserve the resident's bed and was not documented in the Wisconsin Bed Hold and Notice of Transfer for 2 of 3 residents (R) (R5, R3) reviewed.R5 was transferred to the hospital on [DATE] and 11/04/25. A bed hold notice with daily rate to reserve bed and a written notice of transfer were not documented.R3 was transferred to the hospital on 3/11/25, 4/20/25, and 10/25/25. A bed hold notice with daily rate to reserve bed and a written notice transfer were not documented.R3 was transferred to the hospital on [DATE]. A notice of transfer discharge was given but did not specify reason for transfer or daily rate to reserve bed. This is evidenced by: Facility policy titled, Bed Hold and Re-Admission, with a review date of 12/2025, states in part: Before a resident is transferred to a hospital or placed on therapeutic leave, written notification is provided to the resident and/or resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure a resident who entered the facility as an exception (an exempted hospital discharge) that was later found to require more than 30 days care, received a Level II resident review within 40 calendar days of admission, for one of one resident (R1). State of Wisconsin regulation 42 CFR 483.106(b)(2)(ii), If an individual who enters a nursing facility as an exception (an exempted hospital discharge) is later found to require more than 30 days of care, the State mental health or intellectual disability authority must conduct a Level II resident review within 40 calendar days of admission. R1 was admitted to the facility on [DATE] with diagnoses that include anxiety, depression, and PTSD. R1 has intact cognition and makes own decisions. On 12/02/25 at 3:43 PM, Surveyor requested a Level II PASARR screening from Social Worker (SW) J after Surveyor was unable to locate it in R1's electronic health record (EHR). On 12/02/25 at 4:11 PM, SW J provided R1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation and record review, facility did not implement professional standards of practice to ensure that a resident does not develop pressure injuries (PIs), receives necessary treatment and services to promote healing and prevent new PIs from developing for 1 of 3 residents (R)(R5) reviewed.R5 developed a stage 3 Pressure Injury (PI) on right buttock and a stage 3 PI on left buttock. The facility did not completely weekly assessments and update care plan with PI interventions.This is evidenced by:Facility policy titled, Pressure Injury/Skin Integrity, with a reviewed date of 12/2025, states in part: It is the policy of this facility to enable nursing staff to manage wounds and select appropriate interventions according to National Pressure Injury Advisory Panel (NPUAP). Based on the comprehensive assessment of a resident, Health Dimensions Group Communities will ensure: Routine ongoing documentation should be conducted related to the resident's skin condition and the resident's response…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 25 citations
- Potential for harm · Dcited before2025-12-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure the resident environment remains free of accident hazards as possible and each resident receives adequate supervision and assistive devices to prevent accidents for 1 of 1 resident (R)(R5) reviewed.R5 had a fall; the facility did not initiate immediate intervention to prevent future falls, complete staff education and review and revise care plan fall interventions.This is evidenced by:Facility policy titled, Accidents/Falls - HDGR, with a review date of 12/2024, states in part: The facility strives to promote safety, dignity, and overall quality of life for its residents by providing an environment that is free from any hazards for which the facility has control and by providing appropriate supervision and interventions to prevent avoidable accidents. Procedure: 5. Resident care plans should be evaluated and updated with each fall with a new and applicable intervention based on root cause. The focus is to be on prevention and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-04 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility did not ensure 2 of 2 residents (R) with an NG-Tube (Nasogastric) in the facility received the appropriate treatment and services to prevent complications of enteral feedings and medication administration. (R7 and R19)R19 had unlabeled/dated enteral solutions being administered.R19 and R7's Gastrostomy tube (G-tube/ feeding tube) placement was not appropriately assessed prior to medication administration. Example 1Per provided facility policy, titled Care and Treatment of Feeding Tubes, dated copyright 2024 The Compliance Store, LLC, states: Policy: It is the policy of this facility to utilize feeding tubes in accordance with current clinical standards of practice, with intervention to prevent complications to the extent possible.The American Society for Parenteral and Enteral Nutrition, Enteral Nutrition Practice Recommendations (2017, Journal of Parenteral and Enteral Nutrition-Vol 41, Number 1, Jan/February 2017, 34-44) indicate that a label…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 1 (R1) of 1 resident reviewed for post-traumatic stress disorder (PTSD) received culturally competent, trauma informed care in accordance with professional standards of practice and accounting of resident's experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of R1.R1 does not have a person-centered care plan for triggers and interventions for R1's PTSD diagnosis. Findings:The facility policy titled Trauma Informed Care dated 12/2025 documents: This community ensures that residents who are trauma survivors receive culturally competent, trauma-informed care in accordance with professional standards of practice and accounting for residents' experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident . Person-centered care plan will be developed with resident's and /or family involvement to attain or maintain the highest practicable…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-08-01 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety. The facility did not ensure that food that was opened was thrown out according to policy. The facility did not cover food as it was being distributed in the hallways. The facility did not ensure staff used proper hand hygiene when distributing food and that hair nets were in place. This has the ability to affect all 33 of 33 residents residing in the facility. Findings include: Example 1 Expired/undated food The facility policy entitled, Food Storage, dated year 2021 states, 12. Leftover food should be stored in covered containers or wrapped carefully and securely and clearly labeled and dated before being refrigerated. Leftover food must be used within 7 days of discarded as per the 2017 Federal Food Code. On 07/30/24 at 8:30 AM, Surveyor performed initial tour of kitchen where they noted items in the refrigerator that were leftovers having open…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-08-01 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not establish an Infection Control Program under which it investigates, controls, and prevents infections in the facility, and a system for recording incidents identified under the facility's Infection Control Program, including corrective action in a timely manner, for both residents and staff. This has the potential to affect all 33 residents in the facility. -The facility did not a have a clear water management process or plan in effect to prevent transmission of Legionella infection. This has the potential to effect 33 of 33 residents reviewed. -The facility did not have a tracking program in place for the early detection of infected and exposed residents (R) and staff for COVID-19 and Norovirus during an outbreak. -Observations were made of the facility not implementing Enhanced Barrier Precautions (EBP) for 2 of 3 sampled residents (R187, R186) on EBP. -Certified Nurse Assistants (CNA) were observed not wiping down Hoyer lifts after leaving an EBP…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-01 · tag F0659 — isolatedProvide care by qualified persons according to each resident's written plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility did not ensure prescription medications were administered by qualified staff. Surveyor observed Certified Nursing Assistant (CNA) apply prescribed Nystatin powder to a resident's (R) skin for 1 of 1 observation. (R187) Findings include: On 07/30/24 at 8:56 AM, Surveyor observed Nystatin powder sitting on bedside table in R187's room. Surveyor asked R187 what the powder was on the bedside table and if it was stored in R187's room regularly. R187 indicated that it is antifungal powder for R187's abdominal folds. R187 indicated that the CNAs usually apply this when CNAs get R187 out of bed. On 07/30/24 at 10:01 AM, Surveyor observed morning cares being performed for R187 by CNA H and CNA Q. Surveyor observed a cup of Nystatin powder located on R187's bedside table. CNA Q picked up the Nystatin powder and handed the powder to CNA H. CNA H applied Nystatin powder to R187's abdominal folds bilaterally and placed Nystatin powder in R187's groin area. On 07/31/24 at 11:16 AM, Surveyor interviewed CNA H and asked what the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-01 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews, the facility did not provide spinal precautions and treatment by professional standards of practice to maintain a resident's highest practicable level of physical well-being for 1 of 18 residents (R21) reviewed. Staff did not follow spinal precautions to manage R21's T11 fracture by not providing log rolling during repositioning while R21 was in bed. Staff did not follow physician orders to keep back brace on R21 when head of bed is over 30 degrees. Findings include: R21 was admitted on [DATE]. R21's diagnoses include fracture of T9-T10 vertebra, fracture of first lumbar vertebrae, fracture of second lumbar vertebrae, fracture of third lumbar vertebrae, fracture of fourth lumbar vertebrae, concussion without loss of consciousness, and traumatic brain injury. R21's Minimum Data Set (MDS) assessment, completed on 07/17/24, confirmed R21 scored 12 during a Brief Interview for Mental Status (BIMS), indicating moderate impaired cognition. R21 requires total…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-01 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure that 2 of 4 residents (R) reviewed for pressure injuries (PI) (R2 and R187) received care consistent with professional standards of practice to promote healing of existing PIs. R2 developed an unspecified injury stage PI to the left heel on 05/30/23 and an ulcer to the great right toe. On 07/09/24, the PI reoccurred to the left heel and the right great toe. On 07/09/24, a new PI occurred to the left great toe. The care plan for PI interventions was not updated since 08/14/23. R2 was not repositioned or encouraged as needed for pressure relief as instructed on the PI care plan. R187 was admitted to the facility with a stage 3 PI to the left posterior thigh. The facility did not ensure R187's buttocks/thighs were protected, did not reposition R187, and inconsistent assessments of the wounds were noted. This is evidenced by: Guidelines from the National Pressure Injury Advisory Panel (NPIAP) 2016, Pressure Injury Prevention Points,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-01 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure acceptable parameters of nutritional status to maintain usual body weight. This occurred for 1 of 1 resident reviewed for nutritional status. Resident (R) R21. R21 was not weighed weekly to assess if she was maintaining her usual body weight. R21 had significant weight loss that were not assessed appropriately. This is evidenced by: R21 was admitted on [DATE]. R21's diagnoses include fracture of T9-T10 vertebra, fracture of first lumbar vertebrae, fracture of second lumbar vertebrae, fracture of third lumbar vertebrae, fracture of fourth lumbar vertebrae, concussion without loss of consciousness, and traumatic brain injury. R21's Minimum Data Set (MDS) assessment, completed on 07/17/24, confirmed R21 scored 12 during a Brief Interview for Mental Status (BIMS), indicating moderate impaired cognition. R21 requires total substantial maximal assistance with rolling from side to side. R21 does not get out of bed. R21's care plan included the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-01 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 2 of 5 residents (R16, R31) were free from unnecessary medications. R16 and R31 were prescribed lorazepam as needed (PRN), beyond the 14-day limit, without a documented rationale. Findings include: R16 was admitted to the facility on [DATE] with diagnoses of chronic obstructive pulmonary disease and heart failure, anxiety disorder, and schizophrenia. R16's most recent MDS assessment completed on 04/10/24 confirmed R16 scored 12/15 during Brief Interview for Mental Status (BIMS), indicating moderate cognitive impairment. On 07/31/24, Surveyor reviewed R16's physician orders which included lorazepam Oral Tablet 0.5 MG, give 0.5 mg by mouth every 4 hours as needed for anxiety until end date 10/03/2024. The start date was 04/04/2024 for the lorazepam. On 07/31/24, Surveyor reviewed R16's medication administration record (MAR), and noted PRN lorazepam was administered in June and was administered twice (06/01/24, 06/02/24). On 07/31/24, Surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-04-25 · tag F0730 — widespreadObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews, the facility did not ensure Certified Nursing Assistant (CNA) received a performance review every 12 months for four of four CNAs reviewed. (CNA H, CNA M, CNA N, CNA O). The facility failed to have a system in place to ensure that performance reviews were being done for any of the facility CNAs. This had the potential to affect all 38 residents resided in the facility. This is evidenced by: On 04/25/24, a random sample of CNAs employed by the facility were selected for review for the completion of annual performance reviews. The facility provided the following information: CNA H has been employed at the facility since 11/16/20. An annual performance review could not be located. CNA M has been employed at the facility since 09/04/21. An annual performance review could not be located. CNA N has been employed at the facility since 02/13/23. An annual performance review could not be located. CNA O has been employed at the facility since 09/04/21. An annual performance review could not be located. On 04/25/24 at 11:00 a.m., Surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-04-25 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and record reviews, the facility did not conduct and document a facility-wide assessment to determine what resources are necessary to care for its residents competently during both day-to-day operations and emergencies. The facility did not review and update that assessment, as necessary, and at least annually. The lack of assessment has the potential to affect all 38 residents. Findings include: On 04/25/24, Surveyor reviewed the document titled Facility Assessment Summary and Report, dated August 2017, with a review date of February 2022 and a review date of March 2023, as the facility's assessment. Page 1 of the assessment states that in August 2017, a consulting service assessed the facility. The intent for this initial facility assessment is to be reviewed on an annual basis, with updates to be incorporated as indicated and as appropriate. The assessment refers to statistics that are not current in 2024, such as: This assessment shows census trends for the facility from 2014-2022. The assessment states that some experts predict that as many as 20-30%…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-04-25 · tag F0851 — widespreadElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not ensure mandatory staffing data submitted from FY (Fiscal Year) Quarter 4, 2023 (July 1-September 30) to FY Quarter 1, 2024 (October 1-December 31) was complete, accurate, and auditable. This has the ability to affect the census of 38. This is evidenced by: The Payroll-Based Journal (PBJ) Staffing Data Reports generated quarterly document the facility triggered for Failed to have Licensed Nursing Coverage 24 Hours/Day from July 1, 2023, to December 31, 2023, for specified dates. The specified dates are as follows: FY Quarter 4, 2023: 07/16, 08/05, 08/13/, 08/19, and 09/24. FY Quarter 1, 2024: 10/22, 10/31, 12/04, 12/25, and 12/31. The facility did not produce the data that was submitted during this time frame for the specified dates therefore the Surveyor was not able to audit the exact document(s) that were submitted. Surveyor reviewed the facility's timecard sheets for each date that was specified in the report and all dates had licensed nursing coverage 24 hours per day. Surveyor reviewed the facility's Daily Schedule…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-25 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility did not implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act when an allegation of sexual abuse was not reported immediately but not later than 2 hours after the allegation is made, to the administrator of the facility and to other officials (including to the State Survey Agency and law enforcement where state law provides for jurisdiction in long-term care facilities) in accordance with state law for 2 of 2 abuse allegations reviewed for Resident (R1). On 03/28/24, a Certified Nursing Assistant (CNA) found R2 in R1's room. R2 was shirtless, zipping and buttoning R2's pants while in R1's bed. R1 stood in the middle of the room with a T-shirt and no pants. Allegation not reported to State Agency or Law Enforcement. On 04/01/24, a CNA found R2 in R1's room. R1 was in bed on R1's back. R2 was lying with R2's head next to R1's feet, R2's feet on the floor with R2's legs off the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-25 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility did not ensure that 1 of 1 resident (R) alleged violations of abuse were not thoroughly investigated (R1). On 03/28/24, a Certified Nursing Assistant (CNA) found R2 in R1's room. R2 was shirtless, zipping and buttoning R2's pants while in R1's bed. R1 stood in the middle of the room with a T-shirt and no pants. The facility did not investigate this incident. On 04/01/24, a CNA found R2 in R1's room. R1 was in bed on R1's back. R2 was lying with R2's head next to R1's feet, R2's feet on the floor with R2's legs off the bed and pants and brief pulled all the way down to R2's feet with bare buttocks on the bed next to R1's waist, and R2's penis was exposed. The facility did not conduct a thorough investigation. Findings include: The facility policy titled Abuse, Neglect, and Exploitation dated April 2008, with the current revision date of January 2023, states: The residents have a right to establish a relationship with another individual, which may include the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-25 · tag F0947 — failed to train nurse aides adequately — isolatedEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility did not ensure 2 out of 5 Certified Nursing Assistants (CNA), (CNA H, CNA N), employed at the facility for more than one year received a minimum of 12 hours of in-service training each year. This has the potential to affect all 38 residents in the facility. This is evidenced by: On 04/25/24, Surveyor requested in-service training hours for CNA H and CNA N for review. CNA H's date of hire is 11/16/20, and the facility did not provide 12 hours of in-service training, which included communication, behavioral health, and dementia care. CNA N's date of hire is 02/13/23, and the facility did not provide 12 hours of in-service training, including communication, behavioral health, and dementia care. Surveyor was unable to total yearly training hours for CNA H and CNA N due to the documents provided being unreadable. Surveyor continued requesting Director of Nursing (DON) B to provide total hours of training and topics three times during the survey; the facility continued to provide unreadable documents. This lack of clarity hindered the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-21 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interview and policy review, the facility did not store food under sanitary conditions. This has the potential to affect 27 of 31 residents. Chicken salad in the refrigerator was not discarded on or before the expiration date. This is evidenced by: On 06/19/23 at 9:50 AM, Surveyor observed chicken salad dated 05/29/23 in refrigerator number 2. Note on refrigerator states that food must be thrown out after 5 days. Interview with [NAME] N stated that the chicken salad should have been thrown out by 06/02/23. [NAME] N immediately threw it out. [NAME] M stated that food is good for 5-7 days. On 06/20/23 at 8:31 AM, Surveyor interviewed Dietary Manager (DM) O. DM O stated that the dates on containers are when the food was made or opened. He was told of the 21 days the chicken salad was in the refrigerator and that the regulation is to discard on or before the expiration date. DM O stated that he has a note on the fridge that the foods are only good for 5 days and he will remind the staff again but has done this several times. When asked for the policy and procedure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of communicable diseases and infections. Housekeeping staff was observed cleaning public restroom and then going directly to clean resident rooms and going from one resident room to another without changing gloves or performing hand hygiene. This had the potential to affect all residents in the facility. Certified Nursing Assistant (CNA) observed leaving resident (R9) room multiple times to obtain supplies from supply closet without removing Personal Protective Equipment (PPE). The resident was on Enhanced Barrier Precautions (EBP) due to wounds. This had the potential to affect all residents on the Springs Household. Medication Tech (MT) touched a pill with bare hands prior to administering it to R27. RN did not sanitize the scissor for dressing change on 1 of 1 residents observed for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-21 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility did not implement their abuse policy in regard to screening for 1 of 2 employees that resided out of state. Out of state background check was not completed for [NAME] M. Findings include: The facility policy, entitled Preventing Violations of Residents Rights and Resident Abuse with an initiated date of 12/19/17 reads in part, A good faith effort to obtain out-of-state conviction records from any state or other U.S. jurisdiction will be made for any Applicants in which Spring Valley Health and Rehabilitation Center, Inc. has knowledge of that Applicant having resided in another state or jurisdiction within the 3 previous years from time of application for employment. On 06/20/23, Surveyor requested Caregiver and Criminal background checks for a sample of 8 employees. On 06/21/23, the employee background information was reviewed. Cook M was hired on 11/20/22. The Background Information Disclosure form indicated that [NAME] M had lived in Minnesota. Surveyor requested the background checks for Minnesota from the Director of Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-21 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not develop and implement a comprehensive care plan for 1 of 12 residents reviewed (R3). R3 did not have a care plan for a chronic condition of Pyogenic arthritis. This is evidenced by: R3 was admitted to the facility on [DATE] and has a diagnosis of pyogenic arthritis in left artificial knee joint. This is a chronic bacterial infection requiring prophylactic antibiotic treatment. On 06/20/23 at 2:12 PM, Surveyor reviewed R3's physician orders. Physician orders show that R3 is prescribed Doxycycline Hyclate Oral Tablet 100 MG Give by mouth two times a day for preventative therapy with start date of 04/24/23. On 06/20/23 at 2:30 PM, Surveyor reviewed R3's comprehensive care plan. R3 did not have a care plan for pyogenic arthritis with prophylactic antibiotic treatment. On 06/21/23 at 10:30 AM, Surveyor requested a care plan for R3's pyogenic knee from DON B. At approximately 10:45 AM, DON B stated to Surveyor that R3's care plan for pyogenic knee was in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-21 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not review and revise the comprehensive care plans for 2 of 12 sampled residents (R). (R9 and R15) R9's care plan was not updated to identify new open wounds on legs and interventions were not revised to show current treatment for open wounds. R15's care plan was not updated to identify the current plan for resident keeping smoking materials in room and leaving the facility grounds to smoke independently. Findings include: R9 was admitted to the facility on [DATE] and had diagnoses including in part, pulmonary embolism, open wound left lower leg, local skin infection, morbid obesity, chronic kidney disease, mild cognitive impairment of unknown etiology, and non-pressure chronic ulcer of lower leg. R9's Minimum Data Set (MDS) assessment, dated 04/19/23, indicated R9 had open lesions other than ulcers, rashes or cuts and moisture associated skin damage (MASD). On 06/19/23 at 1:44 PM, Surveyor observed R9 seated in the dining room. R9 had a dress…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not ensure a resident was transferred safely with hoyer (sling) lift to prevent accidents for 1 of 2 residents (R) observed transferred by mechanical lift. (R2) Surveyor observed R2 transferred from bed to chair with a hoyer lift with only one staff person assisting the transfer. Findings include: R2 was admitted to the facility on [DATE] with the following diagnoses in part, stage 3 pressure ulcer of sacral region, paraplegia, unspecified thoracic spinal cord injury at unspecified level. On 06/20/23 at 9:31 AM, Surveyor observed Certified Nursing Assistant (CNA) D assist R2 transfer from bed to wheelchair using a hoyer lift. CNA D assisted R2 reposition in bed and placed the lift sling under the resident. CNA D attached the sling straps to the lift. CNA D began raising the lift to raise R2 off the bed. Surveyor stopped CNA D and asked if they needed to get a second staff member to assist with the transfer. CNA D stated it was okay to transfer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-21 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility did not ensure that a resident who is fed by enteral means received the appropriate treatment to prevent complications of enteral feeding in 1 resident (R) (R33), of 1 resident observed for cares with a Gastric tube (G-tube). R33 receives enteral feeding by G-tube. Facility staff did not follow the current standard of practice to check G-tube placement prior to administration of enteral feeding. Findings include: The American Association of Critical Care Nurses, April 2016, Initial and Ongoing Verification of Feeding Tube Placement in Adults advises, .Checking Tube Location at Regular Intervals After Feedings Are Started, Unfortunately, feeding tubes can become dislocated during use. For this reason, it is necessary to monitor tube location at regular intervals while the tube is being used for feedings or medication administration. Observing for change in external tube length .Reviewing routine chest and abdominal radiography reports .Observing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-21 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility did not ensure residents received insulin safely to meet their needs. Staff administered Lantus insulin to a resident (R) from a vial that was three days beyond the discard date for 1 of 1 insulin injections observed. (R3) Findings include: According to the Food and Drug Administration (FDA), insulin vials should be discarded 28 days after opening the vial to ensure effectiveness of the medication. On 06/20/23 at 8:10 AM, Surveyor observed Med Tech (MT) C draw up 10 units of Lantus insulin in a syringe for R3. MT C verified the vial with the correct resident name, correct medication, and correct dose. MT C brought the insulin syringe to Registered Nurse (RN) L to verify correct dose was drawn up in the syringe. MT C administered the insulin injection to R3. On 06/20/23 at 9:48 AM, Surveyor interviewed MT C about procedure for drawing up and administering insulin. Surveyor asked to see R3's Lantus insulin vial. MT C retrieved the insulin vial from R3's medication cupboard and noted that the vial was marked date opened 05/20/23. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2025-08-08 · tag F0607 — failed to have anti-abuse policies — widespreadDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not develop and implement an Abuse, Neglect, and Exploitation policy to prevent and identify potential abuse concerns. This had the potential to affect all residents in the facility that would need a self report made. -Facility had an abuse policy that referred to Nebraska reporting regulations instead of Wisconsin reporting regulations. Findings include:The facility's policy and procedure for Abuse Prevention, last reviewed November 2024, includes, in part.7. Reporting: a. Any employee who suspects an alleged violation immediately notifies the administrator. The administrator notifies the appropriate state agency immediately, following state law. b. The results of all investigations are reported to the administrator and the appropriate state agency, as required by state law and/or within 5 working days of the alleged violation. e. When reporting alleged abuse, neglect, or exploitation to the state of Nebraska, please email to: dhss.healthfacilityinvestigations@nebraska.gov .On 08/08/25 at 3:39 PM, Surveyor interviewed Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$27,690 in federal fines across 2 penalties.
- $12,048 — penalty dated 2024-08-01
- $15,642 — penalty dated 2024-04-25
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to HEALTH DIMENSIONS GROUP — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.2 | -2.2 vs chain |
| Health inspection | 2 of 5 | 2.8 | -0.8 vs chain |
| Staffing | 3 of 5 | 4.0 | -1.0 vs chain |
| Quality measures | 1 of 5 | 3.7 | -2.7 vs chain |
The other 9 homes this chain runs (chain average 3.2★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| VILLAGE OF SPRING VALLEY | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 07/15/2019 |
| BREMER BANK NATIONAL ASSOCIATION | Organization | 5% OR GREATER MORTGAGE INTEREST | — | since 07/15/2019 |
| EMERSON, LUANN | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | — | since 04/20/2015 |
| ERICKSON, ELIZABETH | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/20/2021 |
| HUEPFEL, MATTHEW | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/19/1994 |
| KOCH, THERESA | Individual | MANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER | — | since 04/15/2025 |
| LUKES, RUTH | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/20/2021 |
| O'CONNELL, RICHARD | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/17/2009 |
| PELZ, NATHAN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 04/15/2025 |
| WALLIN, ANDREA | Individual | CORPORATE DIRECTOR; TRUSTEE OF THE SNF | — | since 11/15/2025 |
| HEALTH DIMENSIONS CONSULTING INC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 12/01/2022 |
| BRISCOE, DAVID | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 12/01/2022 |
| BRISCOE, PATRICIA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 12/01/2022 |
| FIELD, THOMAS | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/10/2025 |
| HENNESSEY, ERIN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 12/01/2022 |
| ROGOTZKE, AMBER | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 12/01/2022 |
| SHVETZOFF, SERGEI | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 12/01/2022 |
| SHVETZOFF, TAMI | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 12/01/2022 |
| ZURBUCHEN, RYAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/07/2025 |
CMS files one row per role, so the 25 rows in the source record cover these 19 parties — each is shown once here with every role it holds. Nothing is omitted.
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525466. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.