No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

West Haven Center For Nursing & Rehabilitation

310 Terrace Ave, West Haven, CT 06516 · For profit - Limited Liability company · 98 certified beds · (203) 654-2100 Medicare & Medicaid certified

Call the home — (203) 654-2100 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Jun 2024Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • lower-than-typical staff turnover (36% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (59) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
950 Campbell Avenue
Pharmacy
886 Campbell Ave · (475) 766-5454 · Call to confirm hours
Park
24 Tile St · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased12.7%18.0%15.4%better
Long-stay residents who lose too much weight7.8%6.5%5.4%worse
Long-stay residents with a catheter left in their bladder0.4%0.7%0.9%better
Long-stay residents with a urinary tract infection0.3%1.5%2.0%better
Long-stay residents with depressive symptoms48.4%22.3%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.9%3.5%3.3%better
Long-stay residents whose ability to walk worsened13.4%16.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication9.3%17.6%18.9%better
Long-stay residents given the seasonal flu vaccine88.0%93.5%95.3%typical
Long-stay residents with pressure ulcers3.9%4.0%4.7%better
Long-stay residents with worsening bladder/bowel control21.8%24.7%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table15.8%17.8%17.1%typical
Short-stay residents who newly got an antipsychotic medication0.0%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine51.3%69.7%79.4%worse
Short-stay residents rehospitalized after admission28.3%24.3%22.6%worse
Short-stay residents with an outpatient ER visit11.5%10.7%12.0%typical
Long-stay hospitalizations per 1,000 resident days3.052.061.67worse
Long-stay outpatient ER visits per 1,000 resident days1.901.461.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

61.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 32 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

61.2%U.S. median 51.5%
Got home and stayed home
9.8%U.S. median 10.7%
Went back to hospital
0.06U.S. median 0.31
Therapy hours / resident / day
0.05hours / resident / day
Physical therapy
<0.01hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.06 therapist hours per resident per day in 2026Q1 — more than 3% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 26% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF61.2%CMS range 46.4–79.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.8%CMS range 6.2–14.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened8.1%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.9%CMS range 3.8–12.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.391.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.82
RN hours/ resident / day
0.64
LPN hours/ resident / day
2.49
Aide hours/ resident / day
3.95
Total nurse hours/ resident / day
0.37
RN hoursweekends
35.9%
Total nursing turnover
56.0%
RN turnover

How full it usually is: this home is certified for 98 beds and averages 94.8 residents a day — about 97% occupied, or roughly 3 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.95 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.82 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.49 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.33 hrs/resident/day on weekends vs 4.20 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 1.00 to 0.37 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 36% is below the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

13
deficiencies at the latest standard inspection (2025-06-04)
32
at the previous standard inspection (2023-11-06)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

59 citations, most serious first. The 10 most serious are shown; the remaining 49 are one tap away and print in full.

  • Potential for harm · D2025-11-25 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for facility discharges, the facility improperly discharged the resident by discharging him/her one (1) day prior to the thirty (30) day date and six (6) days prior to an involuntary discharge appeal's hearing. The findings include:Resident #1's diagnoses included depression, pain, hypertension (high blood pressure) and type II diabetes mellitus. The quarterly Minimum Data Set assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of fifteen (15) out of fifteen (15) indicating the resident had no memory recall deficits and was independent with eating, personal hygiene, bed mobility, transfers and ambulating. The Notice of Intent to Discharge form dated 8/27/25 identified Resident #1 was served a thirty (30) day involuntary discharge notice stating the facility intended to discharge Resident #1 on 9/26/25 due to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-25 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical records, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #1) who were reviewed for medication administration, the licensed nursing staff failed to ensure the resident consumed oral medications and applied a topical patch prior to exiting the room and the medications were not left at the bedside. The findings include:Resident #1's diagnoses included pain, type II diabetes mellitus and dysphagia (difficulty swallowing). The quarterly Minimum Data Set assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of fifteen (15) out of fifteen (15) indicating the resident had no memory recall deficits and was independent with eating. A physician's order dated 10/14/25 directed to administer lidocaine 5 percent (%) adhesive patch topically (to the surface of the skin) to the lower back daily at 6:00 AM. The Self-Administration of Medication assessment dated [DATE] identified it was not appropriate for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-06-04 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, facility policy, and interviews, the facility failed to ensure the DNS did not serve as the nursing supervisor. The findings include:Review of the Daily Staffing Breakdown dated 2/10/25 identified that subsequent to an RN Supervisor call-out, the DNS served as the Night Shift RN Supervisor, from 11:00 PM through 7:00 AM.Review of the Daily Staffing Breakdown dated 2/15/25 identified that subsequent to an RN Supervisor call-out, the DNS served as the Day Shift RN Supervisor, from 7:00 AM through 3:00 PM.Review of the Daily Staffing Breakdown dated 2/27/25 identified that subsequent to an RN Supervisor call-out, the DNS served as the Evening Shift RN Supervisor, from 3:00 PM through 11:00 PM.Interview with the DNS on 6/4/25 at 11:00 AM identified that the facility had an average daily census that was greater than 60 residents, and she had served as the RN Supervisor on 2/10/25, 2/15/25, and 2/27/25 subsequent to staff callouts. The DNS indicated that she could not recall how many additional shifts or hours she had put in as an RN Supervisor,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 4 residents (Residents #43, 47, 61 and 65) the facility failed to notify the physician and/or resident representative when required. For 1 of 2 residents, (Resident #43) reviewed for death, the facility failed to ensure the physician was notified when medications were not administered according to the physician's orders, when blood sugar and blood pressures were not obtained as ordered, and when blood sugars were noted to be outside the parameter. For 1 of 3 residents (Resident #47) reviewed for accidents the facility failed to notify the physician of a fracture after a fall and a lung nodule.For 1 resident (Resident #61) reviewed for pain, the facility failed to notify the physician with the onset of new pain. For 1 of 5 residents (Resident #65) reviewed for infection control the facility failed to notify the resident representative following a change in condition. The findings include:1a. The hospital Discharge…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-04 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #44) reviewed for hospitalization, the facility failed to ensure the resident or resident representative were notified of the bed hold policy at the time the resident was sent to the hospital. The findings include: Resident #44 was admitted to the facility on [DATE] with diagnoses that included seizure disorder, chronic lower back pain, and dementia. The census report identified the resident was sent to the hospital on 3/9/25, 3/21/25, and 4/23/25. Review of the clinical record failed to reflect that written notice, which specifies the duration of the bed-hold policy, had been provided to the resident and/or the resident representative when the resident was transferred to the hospital on 3/9/25, 3/21/25, and 4/23/25. Interview with the DNS on 6/2/25 at 10:21 AM indicated that she was not sure but thinks the supervisor sending the resident to the hospital was responsible to send a copy of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-04 · tag F0646 — isolated
    Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 6 residents (Resident #19) reviewed for PASARR, the facility failed to ensure the state mental health authority was notified when the resident received a new mental health diagnosis. The findings include: The PASARR dated 9/27/23 indicated a level 2 approval without specialized services. Resident #19 has a diagnosis of major depression, anxiety, and opioid dependance. Resident #19 was admitted to the facility in 10/5/23 with diagnoses that included stoke, fibromyalgia, and chronic pain. The quarterly MDS dated [DATE] identified Resident #19 had moderately impaired cognition, required maximum assistance with toileting and touching assistance with dressing and personal hygiene, had a diagnosis of depression and was receiving antianxiety, antidepressant and opioid medications. a. Review of the census report identified Resident #19 went to the hospital on 8/15/24 to 8/21/24.A physician's order dated 8/21/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 residents (Resident #19 and 86) reviewed for dementia care and/or pain, for Resident #19, the facility failed to develop and implement a comprehensive person centered care plan for dementia and for 1of 2 residents (Resident #86) the facility failed to ensure a comprehensive care plan was developed for a resident with a history of pain. The findings include:2. Resident #86 was admitted to the facility on [DATE] with diagnoses that included anxiety, hypertension, and pain. The physician's orders dated 2/26/25 directed to administer the following.Diclofenac sodium gel 1%, 2 grams topically, apply to the right shoulder, every 6 hours as needed, for pain.Lidocaine adhesive medicated patch 4%, 2 patches topically, apply to both shoulders once daily at 9:00AM and remove at 9:00 PM, for pain.Ibuprofen tablet; 600 mg; 1 tablet by mouth, every 6 hours as needed, for chest or back pain.Tylenol (Acetaminophen); 325 mg: 2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 6 residents (Resident #19) reviewed for PASARR and for 1 of 3 residents (Resident #32) reviewed for falls, for Resident #19 the facility failed to have a care plan for the resident who had positive level 2 PASARR and for Resident #32, the facility failed to revise the care plan following a fall with major injury that resulted in hospitalization. The findings include: 1. The PASARR dated 9/27/23 indicated that Resident #19 received a level 2 approval without specialized services. Resident #19 has a diagnosis of major depression, anxiety, and opioid dependance. Resident #19 was admitted to the facility on [DATE] with diagnoses that included stroke, fibromyalgia, and chronic pain. A physician's order dated 10/5/23 directed to administer Cymbalta extended release 30 mg once a day for depression. The quarterly MDS dated [DATE] identified Resident #19 had moderately impaired cognition and required maximum…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 5 residents (Resident #43, 32, 44, 62 and 65) the facility failed to provide care according to professional standards of practice. For 1 resident (Resident #43) reviewed for death, the facility failed to ensure medications were administered according to the physician's orders, failed to obtain blood sugar and blood pressures as ordered, failed to follow the physician's order to notify the physician with a blood sugar outside the parameter and failed to complete ongoing assessments after the resident experienced a change in condition. For Resident #32 the facility failed to obtain weights according to the physician's order.For 1 of 4 residents (Resident #44) reviewed for skin condition, the facility failed to ensure a newly identified open area was assessed upon identification and weekly until healed.For 1 of 4 residents (Resident #62) reviewed for skin conditions, the facility failed to complete and document skin…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for 1 of 5 residents (Resident #142) reviewed for pressure ulcers, the facility failed to ensure an RN assessment of a pressure ulcer was completed on admission. The findings included:Review of the hospital Discharge summary dated [DATE] identified Resident #142 was admitted to the hospital on [DATE] and discharged on 1/25/25. Resident #142 had left foot osteomyelitis, and a debridement with a left trans metatarsal amputation (TMA). Surgery was consulted for wound debridement to sacral wound growing pseudomonas. Recommendations included to continue local wound care and no plan for surgical debridement given resident's heart failure exacerbation and Covid-19 status.Resident #142 was admitted to the facility on [DATE] with diagnoses that included diabetes, congestive heart failure, and osteomyelitis. The diagnoses form failed to reflect documentation of the stage 4 sacral pressure ulcer, and left trans metatarsal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 49 citations
  • Potential for harm · D2025-06-04 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #36) reviewed for discharge, the social worker failed to assist the resident when he/she requested to be transferred to another facility. The findings include: Resident #36 was admitted to the facility in January 2023 with diagnoses that included chronic pain, thoracic intervertebral disc degeneration, and chronic obstructive pulmonary disease. The quarterly MDS dated [DATE] identified Resident #36 had intact cognition and required supervision with toileting, dressing, and personal hygiene. Review of the January 2025 monthly physician's orders identified Resident #36 may go on a leave of absence (LOA) independently. The social worker note dated 1/22/25 at 10:37 AM identified she called Facility 1 and Facility 2 to follow up on Resident #36's request for transfer to another facility. The social worker note dated 1/27/25 at 1:50 PM identified she spoke with the resident at bedside and updated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-04 · tag F0800 — isolated
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident 36) reviewed for choices, the facility failed to ensure food choices were honored. The findings include: Resident #36 was admitted to the facility in January 2023 with diagnoses that included chronic pain, thoracic intervertebral dis degeneration, and chronic obstructive pulmonary disease. The quarterly MDS dated [DATE] identified Resident #36 had intact cognition, required supervision with toileting, dressing, and personal hygiene and was independent with eating. The care plan dated 12/30/24 identified Resident #36's has behaviors of hoarding and hiding hard boiled eggs in dresser drawers. Interventions included getting psychiatric evaluation for food insecurity and to provide specific food preferences. Review of physician's order dated 1/1/25 to 1/31/25 directed a regular diet. The dietitian note dated 3/27/25 at 1:29 PM indicated that she was asked to see Resident #36 for meal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interview, the facility failed to ensure that surveillance monitoring for a respiratory outbreak was accurate and thorough, failed to ensure that the laundry area was maintained in a clean and sanitary manner and for 1 resident (Resident #65) the facility failed to ensure that infection control protocols were implemented following the onset of respiratory symptoms during an active outbreak. The findings include:1. During a review of the infection control program with RN #1 and the DNS on [DATE] at 8:54 AM, the DNS identified that the facility had one outbreak since the prior recertification survey. The DNS identified that the facility had an influenza A outbreak in February 2025 and approximately 8 residents were involved. The DNS identified she did not have the surveillance tracking list available for surveyor review as she kept it in her office and would need to locate it for review.Subsequent to surveyor inquiry,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0882 — isolated
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, facility policy, and interview, the facility failed to ensure the Infection Preventionist (IP) worked at least part-time at the facility managing the Infection Prevention and Control Program. The findings include:A review of the Infection Control program with RN #1 (IP) and the DNS on 6/2/25 at 8:54 AM identified that RN #1 was working in multiple roles at the facility including managing the Infection Prevention and Control Program, wounds, staff development, and supervision during the 7:00 AM - 3:00 PM shift. RN #1 identified that she worked on the Infection Prevention and Control Program when she was able but did not have a specific amount of time set aside to cover the program. The DNS identified that she and RN #1 worked together on the program when time allowed but they were unable to quantify the amount of time that had been designated to the Infection Prevention and Control Program. Review of an influenza outbreak surveillance tracking list for February 2025 identified that the facility had an influenza outbreak that began on 2/3/25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-04 · tag F0947 — failed to train nurse aides adequately — isolated
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, facility policies, and interviews, the facility failed to ensure nurse aides received no less than 12 hours of in-services, annually, including dementia management training. The findings include:Review of the facility's 2024 - 2025 nursing staff in-servicing and competency documents failed to identify documentation that nurse aides completed no less than 12 hours, per year, of in-servicing and failed to identify dementia management training was completed.Facility documentation review and interview with the DNS and the Staff Development Nurse (RN #1) on 6/3/25 at 11:45 AM identified that the facility's prior Staff Development Nurse left the facility in August of 2024. RN #1 indicated that the staff development position wasn't filled, and sometime around October or November of 2024, she and the DNS took on the role of educating the nursing staff. The DNS indicated that the facility provided competency evaluations and education, on the following topics upon hire and annually: body mechanics, falls, fear of retaliation, fires safety, HIPPA,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a review of the clinical record, facility documentation, and staff interviews for 1 of 3 residents (Resident #1) reviewed for quality of care, the facility failed to properly transcribe physician wound treatment orders. The findings include: Resident #1 had a diagnosis of Parkinson's, mild cognitive impairment, artificial hip joint, and malignant neoplasm of the thyroid. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of 12 indicating moderately impaired cognition and was dependent of care and transfers. The Resident Care Plan (RCP) dated 5/1/25 identified Resident #1 refuses incontinent care and has the potential for skin impairment. Interventions directed to encourage and elevate resident's heels while in bed and to educate resident on the risks of non-compliance. A review of the wound care progress note dated 4/22/25 identified treatment recommendations for the right heel as follows: zinc to the peri-wound (PW),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-29 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for accidents, the facility failed to ensure fall risk assessments were conducted in accordance with the standards of practice. The findings include: Resident #1 had diagnoses that included cerebral infarction due to embolism, hemiplegia affecting left non-dominant side, anxiety, and vascular dementia. A care plan dated 7/21/24 identified that the resident had an ADL deficit related to a cerebral infarction with interventions that directed to assist the resident with ADL's as needed and for the resident to transfer and ambulate independently. A physician's order dated 8/18/24 directed to complete quarterly observations (assessments) for falls once day on the 9th of March, June, September, and December. The annual MDS dated [DATE] identified Resident #1 had a Brief Mental Interview for Mental Status (BIMS) of 14 indicative of intact cognition, was occasionally…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-12 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of clinical records, interviews and facility policy for one (1) of three (3) residents reviewed for pain management, (Resident #1), the facility failed to notify the physician for a resident who exhibited signs and symptoms and complained of pain and was not due for pain medication administration for several hours. The findings included: Resident #1 had diagnoses of neuralgia and neuritis, peripheral vascular disease, and an unstageable vascular ulcer of the Left ankle. Review of the admission assessment dated [DATE] identified Resident #1 as oriented, had clear and organized thinking with a pain score 10 on a 0-10 pain scale (zero (0) being no pain and ten (10) being the worst pain), the pain was described as sharp, and was alleviated by medication and was increased with change of position. The Resident Care Plan dated 6/5/2024 identified Resident #1 had an actual skin impairment/potential for skin impairment as evidenced by a vascular ulcer to the Left ankle with interventions that included to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-12 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of clinical records, interviews, and facility policy for one (1) of three (3) residents reviewed for neglect, (Resident #1), the facility failed to ensure incontinent care was provided to a resident according to the plan of care and facility policy, resulting in a finding of neglect. The findings included: Resident #1 had diagnoses of neuralgia and neuritis, peripheral vascular disease, and an unstageable pressure ulcer of the ankle. Review of the admission assessment dated [DATE] identified Resident #1 was oriented, with memory intact, and had clear and organized thinking. The admission Assessment further indicated Resident #1 was unable to transfer and use the toilet, and utilized a bed pan and adult briefs to manage h/her bladder incontinence. Review of the Resident Care Plan dated 6/5/2024 identified Resident #1 had potential for skin impairment as evidenced by occasional incontinence with interventions that directed to apply barrier cream with incontinent care, turn and position resident at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-12 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of clinical records, interviews and facility policy for one (1) of three (3) residents reviewed for pain management, (Resident #1), the facility failed to address the resident complaints of pain. The findings included: Resident #1 had diagnoses of neuralgia and neuritis, peripheral vascular disease, and an unstageable vascular ulcer of the Left ankle. Review of the admission assessment dated [DATE] identified Resident #1 as oriented, had clear and organized thinking with a pain score 10 on a 0-10 pain scale (zero (0) being no pain and ten (10) being the worst pain), the pain was described as sharp, and was alleviated by medication and was increased with change of position. The Resident Care Plan dated 6/5/2024 identified Resident #1 had an actual skin impairment/potential for skin impairment as evidenced by a vascular ulcer to the Left ankle with interventions that included to turn and position resident at least four times per shift, and to educate resident to shift body positions. A physician's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-06 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of facility documentation, review of job descriptions, and interviews for 1 resident (Resident #34) reviewed for wheelchair maintenance, the facility failed to ensure the residents power wheelchair was in good repair and for 4 out of 4 units, the facility failed to ensure the environment was clean, and maintained in good repair. The findings include: 1. Resident #34 was admitted to the facility on [DATE] with diagnoses that included history of stroke, obstructive sleep apnea, and systolic congestive heart failure. A physician's order dated 5/5/22 directed Occupational Therapy (OT) to evaluate only for power wheelchair mobility and safety. Resident #34 was readmitted to the facility on [DATE]. The quarterly MDS dated [DATE] identified Resident #34 had intact cognition, required total assistance with transfers, extensive assistance for bed mobility, dressing, toilet use and personal hygiene, and supervision for locomotion, and eating. Further, the MDS identified Resident #34 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-06 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 6. Resident #60 was admitted to the facility on [DATE] with diagnoses that included Alzheimer's disease, metabolic encephalopathy, and type 2 diabetes mellitus. The care plan dated 7/14/23 identified Resident #60 was at risk for falls. Interventions included to encourage the use of non-skid footwear, perform a fall assessment, remind resident to use call bell to request assistance before getting out of bed, and to toilet at regular intervals. The admission MDS dated [DATE] identified Resident #60 had intact cognition, required a limited one-person physical assistance with bed mobility, walking in the room, walking in the corridor, dressing, and toilet use. The nurse's note dated 9/22/23 at 8:56 PM identified that Resident #60 was sitting on the floor in front of his/her bed, without socks or shoes, and stated he/she was going to the bathroom. Resident #60 denied hitting his/her head, neurological checks were within normal limits, and bilateral upper and lower extremities had baseline range of motion. Review of a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-06 · tag F0697 — failed to manage pain — pattern
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #399) reviewed for pain management, the facility failed to administer the scheduled pain medication for 15 days because it was not available. The findings include: Hospital Discharge summary dated [DATE] identified Resident #399 was to receive Lyrica (medication used to treat nerve pain) 100mg twice a day. Resident #399 was admitted to the facility on [DATE] with diagnoses that included pressure ulcer of sacral region, neuropathy, and diabetes. A physician's order dated [DATE] directed to monitor pain level every shift and administer Lyrica 100 mg twice a day at 9:00 AM and 9:30 PM. The care plan dated [DATE] identified a risk for pain due to physical condition, psychological condition, and pressure ulcer. Interventions included administering pain medication as ordered and evaluating effectiveness. Additionally, update MD/APRN as needed. Review of the medication administration history dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-06 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, facility policy and interviews, the facility failed to ensure that nurse aide staff completed annual competencies. The findings include: A review of a facility provided staff education list on 11/6/23 identified that NA #3 completed annual competency training on 9/13/23, and NA #7 completed training on 9/17/23. The staff education list identified NA #3 and 7 completed annual training that included abuse, fire safety, emergency preparedness, compliance, HIPPA, infection control, body mechanics, fear of retaliation, resident rights, workplace violence, and lock out. Review on 11/6/23 of the annual competency fair post test packet, located in NA #3's employee file failed to identify any signature on the packet that identified NA #3 had completed the training, and failed to identify a signature on page 4 of the test related to employee certification of fear of retaliation training. Review on 11/6/23 of the annual competency fair post test packet located in NA #7's employee file identified that the information on the test did not match the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-06 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of facility documentation, facility policy, and interview, the facility failed to have an emergency supply of narcotics available for resident use, and failed to establish a system of records of all controlled drugs to enable an accurate reconciliation, failed to ensure drug records were in order, and that an account of all controlled drugs was maintained and periodically reconciled. The findings include: 1a. Interview with RN #2 (night supervisor) on [DATE] at 7:50 AM identified she was the full time 11:00 PM - 7:00 AM supervisor and the only one with access to the emergency medications. RN #2 indicated she has not had access to the non-narcotic pyxis for over a month and the narcotic emergency box had been empty for months. RN #2 indicated she had told the day supervisor, RN #3, and the DNS many times, but still does not have access. RN #2 indicated there was not a list of emergency medication for the Pyxis available. RN #2 indicated she would have to ask the administrator to call…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-06 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interview for 1 of 5 residents, (Resident #89) reviewed for unnecessary medications, the facility failed to ensure the resident was free from significant medication errors when staff failed to administer 18 doses of a medication for attention and concentration deficit and 12 doses of a medication for substance abuse with withdrawal. The findings include: Resident #89 was admitted to the facility on [DATE] with diagnoses that included diabetes, psychoactive substance abuse with withdrawal, and attention and concentration deficit following a stroke. Physician's orders dated 9/13/23 directed to administer the following medications. Adderall (dextroamphetamine-amphetamine) 20 mg, (a schedule II medication), twice daily at 8:00 AM and 1:00 PM for attention and concentration deficit following a stroke. Buprenorphine-Naloxone (Schedule III medication) 8mg-2 mg sublingual every 12 Hours at 9:00 AM and 9:00 PM. The admission MDS dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-06 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, review of facility policy, and interviews, the facility failed to maintain sanitizing solution at acceptable parameters (200 ppm or above) and ensure the ice machine was free from dark black spots in the interior. The findings include: 1. Observation and interview with the Food Services Director (FSD) on 10/30/23 at 7:25 AM identified the quat solution (red bucket solution used to sanitize countertops during food preparation) was registering less than the minimum required rating of 200 ppm (parts per million). Interview with [NAME] #1 identified the solution was secured from the spicket just recently and had been used to wipe the countertops as needed. The FSD indicated the solution did not contain quat and consisted of water only. [NAME] #1 insisted the solution was secured from the quat spicket. The FSD on 10/30/23 at 7:45 AM discarded the previous bucket acquired by [NAME] #1 and prepared a new quat solution bucket which when measured, registered greater than the required minimum of 200 ppm. Both the FSD and [NAME] #1 indicated that the quat solution should…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-06 · tag F0881 — failed to use antibiotics responsibly — pattern
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, facility policy and interviews, the facility failed to ensure review of the antibiotic stewardship program was completed at least annually. The findings include: A review of the infection control program with RN #4 (former IP nurse) on 11/3/23 at 10:57 AM failed to identify documentation related to annual review of the infection control program or antibiotic stewardship program for 2022 or 2023. RN #4 identified that the facility had not held any infection control meetings during her tenure as the IP nurse from 3/2023 through her resignation from the position on 9/29/23. RN # 4 identified she was still employed by the facility as a per diem RN. RN #4 identified when she worked as the infection control nurse, she would contact the medical director or facility APRNs directly if she had issues that she needed to be addressed, but that it was on a case-by-case basis, and she was not aware of any formal meetings related to infection control or the antibiotic stewardship program. RN #4 further identified if there were any formal meetings, she was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-06 · tag F0882 — pattern
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, facility policy and interviews, the facility failed to have a designated Infection Preventionist (IP) with the required specialized training in infection control, after 9/29/23. The findings include: A review of the IPC (Infection Prevention and Control) program with RN #4 (former IP nurse) on 11/3/23 at 10:57 AM identified RN #4 had resigned from the IP position on 9/29/23. RN # 4 identified she remained employed by the facility as a per diem RN Supervisor. RN #4 identified that the facility had recently hired a new IP nurse who started in the position on 10/30/23, however the newly hired IP nurse did not have the required specialized training. RN #4 identified following her resignation on 9/29/23, she had not covered any of the job duties of the IP nurse, which included antibiotic stewardship, infection control audits, and environmental rounds. Review of facility documentation including environmental rounds, infection tracking forms for antibiotic stewardship, and infection control audits failed to identify any monitoring after 9/29/23.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-06 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of facility documentation, facility policy, and interviews the facility failed to maintain an environment free of pests. The findings include: Review of a maintenance request log entry dated 8/6/23 identified a mouse had been spotted in room [ROOM NUMBER]. The notation was signed off on 8/11/23 by the Maintenance Assistant. The invoicing from the contracted exterminator identified the following: 9/18/23-Technician met with the Administrator and Front Desk, the Administrator reported several units with mouse activity. The technician spoke with the kitchen Chef who reports no pest activity since the last services; rooms 116, 113, 115, 114, 105 reported mice activity. The technician inspected all units and spoke to residents that were vocal and stated mouse activity along radiators. Glue boards were placed along radiators in all units listed. 10/6/23-Technician met with the Maintenance Assistant who reported mouse activity in almost all rooms. The technician inspected all rooms and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #63) reviewed for participation in care planning, the facility failed to invite the resident and the resident representative to participate in the quarterly care plan meetings. The findings include: Resident #63 was admitted to the facility on [DATE] with diagnoses that included stroke affecting right dominant side, a feeding tube, and respiratory failure. The care plan dated 11/24/22 identified a goal directed to initiate a person-centered care plan including objectives to meet the residents medical, nursing, and psychosocial needs. Additionally, to have resident participate in his/her own health care management. The Medicare 5-day MDS dated [DATE] identified Resident #63 had intact cognition and required total assistance with all care. The quarterly MDS dated [DATE] identified Resident #63 had severely impaired cognition and required total assistance for all care. Interview with the DNS on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 residents (Resident #63 and 87) reviewed for code status, the facility failed to receive the code status in a timely manner, signed by the resident or resident representative, and failed to have the code status physician's order in place. The findings: 1. Resident #63 was admitted to the facility on [DATE] with diagnoses that included stroke affecting right dominant side, a feeding tube, and respiratory failure. The hospital Discharge summary dated [DATE] identified code status was not addressed. The physician's order dated [DATE] directed Resident #62 was a DNR, DNI, and RNP. (A signed Advance Directive form for code status was not in place at the time of this order). Review of the APRN/PA/and MD progress notes dated [DATE] - [DATE] did not reflect the code status for Resident #63. Review of the nursing notes dated [DATE] - [DATE] did not reflect the facility discussed code status with resident or resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-06 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 4 residents (Resident #20, 34, 87 and 399) the facility failed to notify the physician and/or the resident representative when indicated. For Resident #20, reviewed for unnecessary medications, the facility failed to notify the physician and document the notification, of a blood sugar that exceeded the sliding scale parameters, and for Resident #34, reviewed for respiratory care, the facility failed to notify the physician and the cardiologist of the resident's inability to wear a prescribed CPAP, and Resident #87, reviewed for notification, the facility failed to notify the physician and resident representative when weights were not obtained, and for Resident #399, reviewed for pain management, the facility failed to ensure the physician and resident representative were updated in a timely manner when medication was not available. The findings include: 1. Resident #20 was admitted to the facility on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-06 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #17) reviewed for resident-to-resident abuse, the facility failed to protect the resident from physical abuse by Resident #57, who had a history of wandering in the facility. The findings include: a. Resident #57 was admitted to the facility in June 2019 with diagnoses that included Alzheimer's disease, dementia with behavioral disturbance, and anxiety. The quarterly MDS dated [DATE] identified Resident #57 had severely impaired cognition and required limited assistance with personal hygiene. A physician's order dated 7/20/22 directed to apply a wander guard bracelet related to elopement risk, check placement of wander guard every shift, notify supervisor immediately if wander guard needs to be replaced, and monitor skin integrity. The care plan dated 7/20/22 identified Resident #57 exhibits verbally abusive behaviors, wandering, exit seeking and packing of belongings. Physician's orders…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #17) reviewed for resident-to-resident abuse, the facility failed to ensure a thorough investigation of the incident was completed, documented and available for review. The findings include: a. Resident #57 was admitted to the facility in June 2019 with diagnoses that included Alzheimer's disease, dementia with behavioral disturbance, and anxiety. The quarterly MDS dated [DATE] identified Resident #57 had severely impaired cognition and required limited assistance with personal hygiene. A physician's order dated 7/20/22 directed to apply a wander guard bracelet related to elopement risk, check placement of wander guard every shift, notify supervisor immediately if wander guard needs to be replaced, and monitor skin integrity. The care plan dated 7/20/22 identified Resident #57 exhibits verbally abusive behaviors, wandering, exit seeking and packing of belongings. Physician's orders dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-06 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 4 residents (Resident #8, 59, 70 and 89) the facility failed to develop a comprehensive care plan as follows: for Resident #8 reviewed for communication, the facility failed to develop a care plan that addressed the resident's inability to hear and effectively communicate, for Resident #59 reviewed for respiratory care, the facility failed to develop a care plan to address the resident's tracheostomy, for Resident #70 reviewed for behaviors, the facility failed to develop a care plan to address the globus sensation (sensation of having a lump or something stuck in the throat) which was exhibited as an expression of anxiety, and for Resident #89 the facility failed to develop a care plan to address the residents diagnoses of psychoactive substance abuse with withdrawal and attention and concentration deficit. The findings include: 1. Resident #8 was admitted to the facility on [DATE] with diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-06 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy and interviews for 2 of 4 residents (Resident #2 and 59) reviewed for PASARR and respiratory care, the facility failed to conduct quarterly care plan meetings and for 1 of 5 residents (Resident #35) reviewed for unnecessary medications, the facility failed to ensure the care plan addressed target behaviors for a resident who required psychotropic medications. The findings include: 1. Resident #2 was admitted to the facility on [DATE] with diagnoses that included dementia, schizophrenia, and hypertension. The quarterly MDS dated [DATE] identified Resident #2 had severely impaired cognition. The care plan, last revised on 10/28/23, identified Resident #2's last resident care plan meeting occurred on 5/10/22, 17 months ago. Interview with SW #1 on 10/31/23 at 12:12 PM identified that the last care plan meeting held with for Resident #2 and his/her representative was on 5/10/22. SW #1 further identified that care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-06 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #95) reviewed for Activities of Daily Living (ADL), the facility failed to ensure the resident was provided a shower on the scheduled shower days. The findings include: Resident #95 was admitted to the facility in August 2023 with diagnoses that included subdural abscess, diarrhea, and thyrotoxicosis. Review of the [NAME] unit shower schedule form identified Resident #95 is scheduled for a shower on Thursdays on the 7:00 AM - 3:00 PM shift. The physician's order dated 9/1/23 - 9/30/23 directed to conduct a weekly body audit on shower days, on Thursday 7:00 AM - 3:00 PM shift. The care plan dated 9/4/23 identified Resident #95 had an Activity Daily Living (ADL's) functional status deficit related to neurological deficit, epidural abscess. Interventions included to provide assistance with ADLs, and shower on Thursday on the 7:00 AM - 3:00 PM shift. Review of the nurse aide care card dated 9/4/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of facility documentation, facility policy and interviews, the facility failed to ensure licensed clinical staff maintained active CPR certifications. The findings include: A review of facility documentation on [DATE] identified the following licensed staff members without current CPR certification, or without any documentation of a current skills validation after completion of online curriculum. a. LPN #7 identified with a CPR certification expiration date of [DATE]. b. LPN #5 identified with a CPR certification expiration date of [DATE]. c. LPN #3 identified with a CPR certification expiration date of [DATE]. d. RN #6 identified with a CPR certification expiration date of [DATE]. e. LPN#8 identified with a CPR certification expiration date of [DATE]. f. RN #3 identified with a CPR certification expiration date of [DATE]. Further review of facility documentation identified on [DATE] that LPN #1 and LPN #2 each participated in 4.0 hours of an internet based educational activity related to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #8) reviewed for communication, the facility failed to develop and provide an ongoing program of activities for the resident who is hearing impaired and for 1 resident (Resident #95) reviewed for recreation, the facility failed to develop and provide an ongoing program of activities including music and television. The findings include: 1. Resident #8 was admitted to the facility on [DATE] with diagnoses that included sensorineural hearing loss - bilateral, type 2 diabetes, and cardiac arrhythmia. A physician's order dated 9/23/23 directed to provide audiometry screen every 5 years. The care plan dated 9/24/23 identified a focus on communications with interventions that included Resident #8 to read lips, staff to speak slowly and directly to resident and use picture books. The admission MDS dated [DATE] identified Resident #8 had moderately impaired cognition and was totally…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #87) reviewed for positioning, the facility failed to provide an appropriate wheelchair on admission which resulted in the resident not being able to get out of bed for 107 days. The findings include: Resident #87 was admitted to the facility on [DATE] with diagnoses that included dementia, back pain, L2 compression fracture, and severe protein-calorie malnutrition. The care plan dated 7/10/23 identified a concern with activities of daily living and that Resident #87 was totally dependent for transfers to a wheelchair. Interventions included to reposition the resident every hour when in the wheelchair. A physician's order dated 7/10/23 directed to transfer with the assistance of 2 via mechanical lift and apply the TLSO back brace when out of bed. Physical Therapy Evaluation and Treatment notes dated 7/10/23- 7/24/23 reflected no time was utilized for wheelchair management. The admission MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #2) reviewed for accidents, the facility failed to ensure a resident's environment was free from an accident hazard. The findings include: Resident #2 was admitted to the facility on [DATE] with diagnoses that included dementia, GERD, and schizophrenia. The speech therapy Discharge summary dated [DATE] identified Resident #2's prognosis to maintain his/her current level of functioning was good with consistent staff follow-through. Dietary recommendations for Resident #2 included a mechanical soft and chopped texture diet. A physician's order dated 3/28/23 directed Resident #2 to receive a regular, ground, low lactose diet. The care plan dated 3/28/23 identified Resident #2 was at increased risk for alterations in nutritional status. Interventions included providing a regular, ground consistency diet and to monitor for difficulties with chewing/swallowing and need for a modified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for the only resident (Resident #59) reviewed for enteral feeding, the facility failed to follow the physician's order related to enteral feedings and free water flushes including documentation of the daily totals of each. The findings include: Resident #59 was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes mellitus, gastrostomy status, and tracheostomy status. The care plan dated 7/24/23 identified Resident #59 had a need for enteral nutrition via feeding tube as a primary source of nutrition. Interventions included administration of tube feed regimen as ordered and monitoring of weights regularly. The annual MDS dated [DATE] identified Resident #59 had severely impaired cognition, nutritional approaches performed in the last 7 days were a feeding tube, the proportion of total calories the resident received through tube feeding was 51% or more, and the average fluid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy and interview for 2 residents, (Resident #34 and 63), reviewed for respiratory care, for Resident #34 the facility failed to ensure a properly fitting CPAP mask was available, which resulted in the resident's inability to wear the CPAP for 4 months and for Resident #63 the facility failed to store a portable oxygen cylinder properly per facility policy. The findings include: 1. Resident #34 was admitted to the facility on [DATE] with diagnoses that included history of stroke, obstructive sleep apnea, and systolic congestive heart failure and was readmitted to the facility on [DATE]. The quarterly MDS dated [DATE] identified Resident #34 had intact cognition, required total assistance with transfers, extensive assistance for bed mobility, dressing, toilet use and personal hygiene, and supervision for locomotion, and eating. Further, the MDS identified Resident #34 used a BiPAP/CPAP (CPAP and BiPAP machines are both forms…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, review of the clinical record, review of facility documentation, facility policy, the facility failed to ensure adequate staffing to meet the needs of the resident, including staff to escort the resident to a follow up orthopedic appointment. The findings include: Review of the census daily detail report dated 10/31/23 identified the facility census was 92. Observation on 10/31/23 at 10:03 AM identified Resident #93 yelling from his/her bedroom at LPN #1, RN #3, and SW #1 who was in the hallway in front of the room regarding he/she missed his/her orthopedic appointment because the facility did not have enough nurse aides to escort him/her to the appointment. Interview with Resident #93 on 10/31/23 at 10:05 AM identified his/her orthopedic appointment at 11:00 AM was cancelled today by the 11:00 PM - 7:00 AM RN #2 (supervisor). Resident #93 indicated the facility cancelled the appointment because they did not have enough nurse aides to escort him/her to the appointment this morning. Resident #93 indicated he/she is very upset about the appointment being called.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-06 · tag F0727 — failed to provide required RN coverage — isolated
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, facility policy and interviews, the facility failed to ensure that the DNS served as the director of nursing on a full-time basis. (According to Appendix PP §483.35(b)(2) the facility must designate a registered nurse to serve as the director of nursing on a full-time basis, and §483.35(b)(3) The director of nursing may serve as a charge nurse only when the facility has an average daily occupancy of 60 or fewer residents, and Full-time is defined as working 40 or more hours a week). The findings include: Review of the daily staffing schedules from 10/12/23 - 11/6/23 identified that the DNS worked as the RN supervisor for the 7:00 AM - 3:00 PM shift on the following dates: 10/19/23, 10/20/23, 10/23/23, and 10/26/23. Interview with the DNS on 11/6/23 at 11:02 AM identified she was aware of the staffing shortages and that she worked as the RN supervisor to help alleviate the issues. The DNS identified that she fulfilled her DNS duties by working from home to complete any administrative work, and that due to the volume of her workload, she had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on review of facility documentation, facility policy and interviews, the facility failed to ensure annual evaluations were completed for nurse aide staff. The findings include: A review of facility documentation on 11/6/23 failed to identify annual evaluations were completed for NA #7 for 2022 or 2023. Review of facility documentation also failed to identify any annual evaluations completed for NA #11 or NA #12. Interview with the DNS on 11/6/23 at 1:20 PM identified that she was responsible to ensure nurse aide staff had annual evaluations completed, but that she had only been employed at the facility since 8/3/23. The DNS further identified she was also working as an RN supervisor at the facility due to staffing issues, covering as the IP nurse due to a recent staff resignation, and covering staff development and was often working after hours off the clock to fulfill her DNS duties. Although requested, the facility failed to provide a policy on annual evaluations.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policy, and interviews for 2 of 5 residents (Resident #20 and 89) reviewed for unnecessary medications, the facility failed to ensure a physician/APRN reviewed and responded to the pharmacy consultant's monthly recommendations. The findings include: 1. Resident #20 was admitted to the facility on [DATE] with diagnoses that included anxiety disorder, major depressive disorder, bipolar disorder, and type 1 diabetes mellitus with hyperglycemia. A physician's order dated 10/17/22 directed to administer 5 units of Novolog Insulin Aspart solution (a medication for diabetes mellitus) 100 unit/ml subcutaneously three times daily, at 8:00 AM, 12:00 PM, and 5:00 PM. A physician's order dated 6/19/23 directed to administer one 0.5mg tablet of Lorazepam (a medication used to manage symptoms of anxiety) by mouth, every 8 hours, as needed (prn) for increased anxiety. Review of the drug regimen review document dated 9/1/23 identified that Resident #20 had an active order for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-06 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 5 residents (Resident #20 and 35) reviewed for unnecessary medications, the facility failed to ensure a prn psychotropic medication order was limited to 14 days. The findings include: 1. Resident #20 was admitted to the facility on [DATE] with diagnoses that included anxiety disorder, major depressive disorder, bipolar disorder, and type 1 diabetes mellitus with hyperglycemia. An open-ended physician's order dated 6/19/23 directed to administer one 0.5mg tablet of Lorazepam (a medication used to manage symptoms of anxiety) by mouth, every 8 hours, as needed (prn) for increased anxiety. Review of the drug regimen review document dated 9/1/23 identified that Resident #20 had an active order for Lorazepam prn without a specified stop date and this order had not been used recently. The consultant pharmacist's recommendations were to evaluate and consider discontinuing the order for Lorazepam prn, if appropriate.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-06 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #70) reviewed for behaviors, the facility failed to remove a discontinued controlled medication from the medication cart according to the facility policy, and subsequently, staff borrowed the medication for another resident's use. The findings include: Resident #70 was admitted to the facility on [DATE] with diagnoses that included cerebral infarction due to embolism, dementia, anxiety disorder and readmitted [DATE]. A physician's order dated 9/21/23 directed to administer Lorazepam 0.5mg every 12 hours and Lorazepam 1mg every 12 hours as needed. A physician's order dated 10/21/23 directed to discontinue Lorazepam 0.5mg every 12 hours and Lorazepam 1mg every 12 hours as needed. Review of a controlled substance distribution record for Resident #70 identified Lorazepam 0.5mg (60 tablets) was delivered to the facility 10/26/23. The controlled substance distribution record form identified that 2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-06 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interview for 1 resident (Resident #95) reviewed for transmission based precautions, the facility failed to adhere to PPE standards, and failed to ensure the infection control program policies were in place for the facility in accordance with actual facility type, and failed to ensure an annual review was completed of the infection control program policies. The findings include: 1. Resident #95 was admitted to the facility on [DATE] with diagnoses that included extradural abscess, hypertension, and localized edema. The clinical record identified that Resident #95 was placed on contact precautions from 9/5/23 - 10/26/23 for methicillin-resistant staphylococcus aureus (MSA) bacteremia. Observation on 11/3/23 at 10:50 AM identified that Resident #95 had signage posted on the door to his/her room identifying that Resident #95 was on contact precautions. During this observation, a clear plastic bin with gowns was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-08-06 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews and review of facility policies for 1 of 2 medication storage rooms, the facility failed to ensure expired medications were discarded, failed to ensure the narcotic/medication and the nourishment freezer was defrosted, and for 1 of 4 medication carts, the facility failed to maintain the medication cart in a clean and sanitary manner. The findings include: a) Observation of the East unit medication storage room on 8/3/21 at 10:31 AM with Registered Nurse (RN) #1 identified the following expired medications: 1. An unopened bottle of Lactulose 10 gm/15mg suspension with a dispense date of 2/3/21 and an expiration date of 6/2021 for Resident #7. 2. An unopened bottle of Lactulose 10 gm/15mg suspension with a dispense date of 2/3/20 and an expiration date of 6/2021 for Resident #7. 3. An unopened bottle of Lactulose 10 gm/15mg suspension with a dispense dated 3/16/21 and expiration date of 7/2021 for Resident #9. 4. An unopened bottle of Glucerna w/carb steady 1.2 Cal with an expiration date of 5/1/2021. 5. An opened bottle of Lansoprazole 3 mg/ml…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-08-06 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #21) reviewed for rough care, the facility failed to immediately notify the DNS of the allegation and failed to ensure timely removal of persons identified as allegedly delivering rough care, pending the investigation. The findings include: Resident #21's diagnoses included rheumatoid arthritis with rheumatoid factor of multiple sites without organ or systems involvement. A quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #21 was cognitively intact, required extensive assist with bed mobility and total assist with toileting and personal care. The Resident Care Plan dated 5/27/21 identified Resident #21 had the potential for impaired vision and required full assistance with activities of daily living. Interventions included ensuring personal care items were within reach, set up basin/supplies at bedside and assist with care needs. An interview on 8/2/21 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-06 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility policy, and interviews for 1 resident (Resident #45) reviewed for activities of daily living (ADL), the facility failed to provide timely incontinent care to a resident requiring assistance. The findings include: Resident #45's diagnoses included end stage renal disease, Type II Diabetes and morbid obesity. A quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #45 was without cognitive impairment and required extensive assistance of 1 with bed mobility, toileting and personal care and total assistance of 2 with transfers. The Resident Care Plan dated 7/26/21 identified Resident #45 had a deficit in ADL's with interventions that included ensuring the call light was within reach, set up basin and supplies at bedside and assist with care needs. An interview on 8/3/21 at 1:59 PM with Resident #45 identified incontinent care was not being provided in a timely manner, sometimes being left for hours without care being provided. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-06 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and procedures and interviews for one of one sampled resident (Resident #2) reviewed for mood and behavior, the facility failed to ensure Resident #2 was assessed for safety or that a physician's order was in place to address the resident's leave of absence (LOA) privileges and for 1 of 4 residents (Resident #35) reviewed for pain, the facility failed to ensure recommendations for a specialty provider were responded to in a timely manner. The findings include: 1. Resident #2 diagnoses included cerebral infarct, cardiac pacemaker, altered mental status, attempted suicide, Diabetes Type II, and acute stress reaction. A quarterly Minimum Data Set assessment dated [DATE] identified Resident #2 as being cognitively intact, without behaviors and independent for most activities of daily living. On 8/4/21 a 11:30 AM an interview with the Resident #2 indicated he/she leaves the facility via self driving to apply for employment in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-06 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility policy, and interviews for 1 of 2 residents (Resident #21) reviewed for pressure ulcers, the facility failed to ensure the nutritional status was re-evaluated following the development of a facility acquired pressure ulcer. The findings include: Resident #21's diagnoses included rheumatoid arthritis with rheumatoid factor of multiple sites without organ or systems involvement. A quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #21 was without cognitive impairment, required extensive assistance with bed mobility, total assistance with toileting and personal care and did not have any unhealed pressure ulcers. The Resident Care Plan dated 2/25/21 identified Resident #21 had the potential for impaired skin due to decreased mobility and incontinence, and a history of declining care/medication. Interventions included frequent toileting/incontinent care, encourage good nutrition with dietary review as needed and provide education…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-08-06 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #39) reviewed for nutrition, the facility failed to ensure the Dietician evaluate a significant weight loss in a timely manner. The findings include: Resident #39 was admitted to the facility on [DATE] with diagnoses of end stage renal disease, adult failure to thrive, multiple pressure ulcers and an above the knee amputation. A physician's order dated 5/5/21 directed to weigh Resident #39 every week for 4 weeks and then monthly. The Resident Care Plan dated 5/7/2021 identified Resident #39 had a problem with swallowing and required tube feedings (TF) to meet 100 % of his/her needs with a goal for Resident #39 to maintain weight and nutritional balance through the next review date. Interventions included to follow prescribed diet, nothing by mouth and to monitor post hemodialysis weight trends weekly and labs as available. A physician's order dated 5/19/21 directed to administer…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-11-06 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interview for 1 of 3 residents (Resident #34) reviewed for respiratory care, the facility failed to ensure the clinical record reflected complete and accurate data related to BiPap/CPAP daily usage, and for 1 of 3 residents (Resident #60) reviewed for accidents, the facility failed to maintain a complete medical record that was accurate and readily accessible for a resident sustaining an unwitnessed fall, and for 1 resident (Resident #95) reviewed for choices, the facility failed to ensure the clinical record reflected complete and accurate documentation related to showers, and for 1 resident (Resident #399) reviewed for pain management, the facility documented that pain medication was administered to the resident despite the pain medication not being available for 15 days. The findings include: 1. Resident #34 was admitted to the facility on [DATE] with diagnoses that included stroke, obstructive sleep apnea, systolic congestive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2021-08-06 · tag F0623 — widespread
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, review of facility policy and interviews for 4 of 4 residents (Resident #41, Resident #44, Resident #51, and Resident #66) reviewed for hospitalizations, the facility failed to ensure the Ombudsman was notified when residents were transferred from the facility and discharged to the hospital. The findings include: 1. Resident #41 diagnoses included included Type II Diabetes Mellitus, dementia, and malignant neoplasm of the esophagus. Nurse's notes dated 2/20/21 at 1:02 PM identified at 11:40 AM Resident #41's vital signs including blood pressure was 120/64, pulse of 30 beats per minute, and respirations were 33 per minute with the use of abdominal muscles. The nurse's note further identified Resident #41's oxygen saturation was 100% on 5 liters oxygen via nasal cannula. Resident #41 was lethargic but responsive to voice and physical stimuli. The Advanced Practice Registered Nurse (APRN) was notified and an order was obtained to transfer Resident #41 to the hospital for further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to ESSENTIAL HEALTHCARE — 6 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.5-0.5 vs chain
Health inspection 2 of 52.2-0.2 vs chain
Staffing 3 of 54.0-1.0 vs chain
Quality measures 3 of 52.2+0.8 vs chain
The other 5 homes this chain runs (chain average 2.5★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LANDA, HINDAIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF38%since 03/24/2025
LANDA, SARIIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST6%since 11/01/2021
SALAMON, MENAJEMIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF44%since 11/01/2021
SALAMON, MORDEJAIIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST7%since 11/01/2021
MAYER, ABRAHAMIndividualDIRECT OWNERSHIP INTERESTsince 11/01/2021
MAYER, BERRYIndividualDIRECT OWNERSHIP INTERESTsince 11/01/2021
MAYER, MOSHEIndividualDIRECT OWNERSHIP INTERESTsince 11/01/2021
MAYER, YOSSIIndividualDIRECT OWNERSHIP INTERESTsince 11/01/2021
GEWIRTZ, JONATHANIndividualCORPORATE OFFICERsince 11/01/2022
HENDRICK, MORGANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/24/2025
YEBOAH, BENJAMINIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/01/2023

CMS files one row per role, so the 17 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.4M
Net patient revenuemost recent cost report
-3.4%
Operating marginrevenue minus expenses
$1.3M
Related-party expense11% of expenses
Who pays — share of resident-days
Medicaid 86%Medicare 12%Other / private 2%

About 86% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$379per resident / day
operating cost
$11,517per month
≈ monthly operating cost
$367per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Connecticut Medicaid page.

Typical monthly cost in Connecticut
$15,208/mo
Nursing home (semi-private)
$16,729/mo
Nursing home (private)
$9,118/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 075201. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next