No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

The Haven Of Farmer City

404 Brookview Drive, Farmer City, IL 61842 · For profit - Corporation · 56 certified beds · (309) 928-2118 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0609) — most recent Nov 2023Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$122,236 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0609) — most recent Nov 2023
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (57) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $122,236 in federal fines (most recent 2023-11-13)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (1/5)
  • about 22% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
911 S Chestnut St · (309) 962-2081 · Call to confirm hours
Pharmacy
217 S Main St · (309) 928-2491 · Call to confirm hours
Grocery
200 S Chestnut St · (309) 962-4741 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased21.6%13.4%15.4%worse
Long-stay residents who lose too much weight8.5%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.4%0.9%0.9%better
Long-stay residents with a urinary tract infection1.8%1.5%2.0%typical
Long-stay residents with depressive symptoms58.8%54.2%6.5%typical for the state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.6%0.1%0.1%worse
Long-stay residents with falls causing major injury1.7%3.1%3.3%better
Long-stay residents whose ability to walk worsened27.7%14.3%16.1%worse
Long-stay residents on antianxiety or hypnotic medication14.4%18.3%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%91.8%95.3%typical
Long-stay residents with pressure ulcers7.6%4.8%4.7%worse
Long-stay residents with worsening bladder/bowel control30.2%20.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table24.8%21.7%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine52.2%63.1%79.4%worse
Long-stay hospitalizations per 1,000 resident days2.752.021.67worse
Long-stay outpatient ER visits per 1,000 resident days2.272.221.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

44.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 29 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

44.0%U.S. median 51.5%
Got home and stayed home
9.2%U.S. median 10.7%
Went back to hospital
0.20U.S. median 0.31
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.06hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 23% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF44.0%CMS range 28.8–60.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.2%CMS range 5.7–14.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.031.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.51
RN hours/ resident / day
0.53
LPN hours/ resident / day
1.60
Aide hours/ resident / day
2.64
Total nurse hours/ resident / day
0.29
RN hoursweekends
47.6%
Total nursing turnover
55.6%
RN turnover

How full it usually is: this home is certified for 56 beds and averages 44.7 residents a day — about 80% occupied, or roughly 11 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.64 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.51 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.60 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.30 hrs/resident/day on weekends vs 2.78 on weekdays — 17% thinner on weekends. RN hours go from 0.59 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2026-03-20)
15
at the previous standard inspection (2024-12-17)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

57 citations, most serious first. The 14 most serious are shown; the remaining 43 are one tap away and print in full.

  • Immediate jeopardy · J2023-11-13 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to identify repeated episodes of verbal abuse of R28 by V11 (R28's Spouse) and failed to protect the resident's right to be free from verbal, mental, and physical abuse by V11. These failures resulted in V11 being allowed unsupervised visits with R28, subjecting R28 to repeated incidents of verbal and mental abuse by V11, and R28 being hit in the mouth by V11 resulting in psychosocial harm. R28 is one of five residents reviewed for abuse in the sample list of 33. The Immediate Jeopardy began on 10/26/23 at 6:50 PM when V11 was witnessed hitting R28 in the mouth. V1 (Administrator) was notified of the Immediate Jeopardy on 11/8/23 at 9:30 AM. The surveyor confirmed through observation, interview, and record review that the Immediate Jeopardy was removed on 11/13/23, but noncompliance remains at a Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-service training. Findings include: The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gdisputed · IDR2026-06-24 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to adequately assess, monitor, document, and respond to a significant change in condition for one of three residents (R5) reviewed for quality of care in the sample list of five. This failure resulted in R5 experiencing a delay in treatment for respiratory symptoms and increased lethargy. Findings Include: The Facility's Change in Resident's Condition or Status Policy revised on August 2008 documents, the Director of Nursing or designee will notify the resident attending physician or On-Call Physician when there has been, a significant change in the resident's physical/emotional/mental condition. This document also states that the Director of Nursing or designee will notify the resident/legal representative when there is a significant change in the resident's physical, mental, or psychosocial status. Notification will be made as soon as possible (within 24hours) of a change occurring in the residents medical/mental condition or status. Record review revealed R5 had diagnoses that included Chronic Respiratory Failure, Acute…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-08-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to safely transfer a resident (R1) from the bed to the wheelchair. This failure resulted in R1 sustaining a broken arm requiring emergency evaluation and treatment at the hospital. R1 is one of three residents reviewed for accidents in the sample list of four. This past non-compliance occurred from 8/13/25 to 8/14/25. Findings Include: The facility Safe Lifting and Movement of Residents Policy (revised August 2008) documents the following: In order to protect the safety and well-being of staff and residents, and to promote quality of care, this facility uses mechanical lifting devices for the lifting and movement of residents. Mechanical lifting devices shall be used for any resident needing a two person assist. Except during emergency situations or unavoidable circumstances, manual lifting is not permitted. R1's Face Sheet dated 8/22/25 documents R1 was admitted to the facility on [DATE] and R1's diagnoses include: Presence of Right Artificial Shoulder…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · H2023-11-13 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure repetitive allegations of verbal and mental abuse and an injury of unknown origin were reported to the administrator, and timely report an allegation of abuse to the state survey agency. These failures affect two (R28, R45) of five residents reviewed for abuse in the sample list of 33. These failures resulted in R28 being subjected to repeated incidents of verbal/mental abuse, and physical abuse by V11 (R28's Spouse) resulting in psychosocial harm for R28. Findings include: The facility's Abuse Prevention policy revised 11/28/16 documents: Verbal Abuse is the use of oral, written, or gestured language that willfully includes disparaging and derogatory terms to residents or families, or within their hearing distance regardless of their age, ability to comprehend, or disability. Mental Abuse includes, but is not limited to, abuse that is facilitated or caused by nursing home staff taking or using photographs or recordings in any manner that would…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited beforedisputed · IDR2026-06-24 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure accurate accountability and reconciliation of a controlled substance medication for one (R5) of three residents reviewed for medication administration in the sample list of five. Finding include: Electronic Health Record (EHR) and June Medication Administration Record (MAR) reviewed documents R5 had an active physician order for Morphine Sulfate Concentrate Oral Solution 100 mg(milligrams/5 mL(milliliters) with instructions to administer 0.5 mL by mouth every three hours as needed for pain. The medication had been in use since December 2025 as part of R5's hospice plan of care.On 6/23/26 at 1:00 PM, V3 (Licensed Practical Nurse/LPN) conducted a review of R5's morphine supply and controlled substance records. V3 confirmed the morphine bottle contained approximately 24 mL of medication. V3 further reviewed the facility's narcotic accountability records and determined the Narcotic Check-Out Sheet reflected a remaining balance of 19.5ml.This review of the morphine record documents a discrepancy of approximately 4.5 mL…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-20 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to employ a clinically qualified Director of Food and Nutrition Services. This failure has the potential to affect all 48 residents in the facility. Findings include:On 3/17/2026 at 9:58AM, V12 (Dietary Manager) was actively supervising dietary operations in the facility kitchen. V12 reported being the full-time manager of the facility food service (person in charge) and reported not being a clinically qualified Certified Dietary Manager (also known as Certified Food Protection Professional) or having equivalent training. V12 denied meeting the State of Illinois standards to be a food service manager or dietary manager (required in states that have their own established standards to be a food service manager or dietary manager (483.60(a) (2)ii). V12 reported only completing a two-day course on food service sanitation (Certified Food Protection Manager) which did not include any instruction on clinical nutrition. V12 denied having any qualifications in clinical nutrition. V12 denied:-being a dietician;-being a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-20 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to effectively sanitize dishes and failed to prevent physical cross-contamination of ice. These failures have the potential to affect all 48 residents residing in the facility. Findings include:1. On 3/17/2026 at 10:08AM, V14 (Dietary Aide) was washing multiple loads of dishes in the kitchen mechanical sanitizing dishwasher. V14 retrieved a chemical sanitizer test strip to test the sanitizer concentration in the dishwasher. The test strip did not detect any sanitizer was present in the operating dishwasher (a concentration of zero parts per million). A Survey Agency chemical test strip also tested zero sanitizer was present in the dishwasher. A manufacturer's nameplate was present at eye level on the front of the dishwasher and documented a minimum concentration between 50-100 parts per million of sanitizer is necessary to effectively sanitize dishes in the dishwasher. A five gallon bucket of liquid sanitizer was present on the floor beneath the dishwasher to supply sanitizer solution to the dishwasher. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-03-20 · tag F0808 — failed to follow doctor-ordered diets — pattern
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide physician ordered therapeutic supplements and diets. These failures affected 21 residents (R1, R2, R3, R4, R5, R9, R10, R12, R15, R18, R24, R26, R27, R35, R38, R39, R40, R41, R44, R45, R47) of 21 reviewed for therapeutic diets on the sample list of 34. Findings include: 1. R3's Minimum Data Set, dated [DATE] documents R3's Brief Interview of Mental Status score of four, out of a possible 15, indicating R3 has severe cognitive impairment. R3's current Diagnoses Sheet documents: Type II Diabetes Mellitus without Complications. R3's Dietary Nutrition/Wound Note dated 01/07/26 documents the following: Skin: Unstageable PW (pressure wound) of Right Heel. R3's same note documents R3's weight (wt) measurements as follows: Weight: 132 lbs. (pounds). 30 Day Wt. 12/07/25: 139 lbs. (5% sig wt. loss) (five percent significant weight loss), 90 Day Wt. 10/07/25: 144 lbs. (8% sig wt. loss) (eight percent significant weight loss). 180 Day Wt.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-20 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to ensure resident's right to dignity while dining, for three of 15 (R9, R17, and R47) residents reviewed for dignity while dining on the sample list of 34. On 3/17/26 between 12:30 pm and 1:00 pm 15 residents were fed by staff in the assisted dining room. During this time period, V6 (Certified Nursing Assistant/CNA), V7 (CNA) and V8 (CNA) intermittently engaged in extensive personal conversations about what other facilities are getting paid out of town for CNAs working for agency. The same three CNAs discussed other numerous other topics some of which included relatives birthday activities, and a staff member's two year old's behaviors. V6, V7, and V8 (CNAs) talked to each other while feeding R9, R17 and R47. The same CNAs minimally spoke to the residents they were feeding only directing the residents to take a bite, or take a drink. The CNAs would return to their personal conversation with each other. All three staff were actively feeding residents while seated at R9, R17 and R47's table. R9, R17 and R47 were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-20 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to accurately document resident advance directives in the resident's medical record. This failure has the potential to affect two (R10 and R41) of 16 residents reviewed for advanced directives in the sample list of 34. Findings include: 1. R10's Power of Attorney for Health Care dated 3/14/2025 and signed by R10 documents the following advanced directive for R10: I do not want my life to be prolonged, nor do I want life-sustaining treatment to be provided or continued if my agent believes the burdens of the treatment outweigh the expected benefits. I want my agent to consider the relief of suffering, the expense involved and quality as well as the possible extension of my life in making decisions concerning life-sustaining treatment.R10's Electronic Medical Record (EMR) banner documents R10's code status as Full Code.R10's Physician Order Sheet (POS) current documents R10's code status as Full Code.R10's Care Plan (current) documents R10's code status as Do Not Resuscitate (DNR).R10's Paper Medical Record, located at the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-20 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide a Notice of Medicare Non-Coverage upon a resident discharge from Medicare Part A services. This failure affects one resident (R16) of three reviewed for beneficiary notifications in the sample list of 34. Findings include:The Beneficiary Notice-Residents discharged within the last six months form (undated) documents R16 was discharged from the facility on 2/27/26 and waived benefits.R16's Beneficiary Protection Notification Review form (undated) documents R16 initiated discharge from Medicare Part A services prior to R16's use of all covered Medicare benefit days. This same record documents R16 did not receive the required Notice of Medicare Non-Coverage (NOMNC). R16's Physical Therapy Discharge Summary for services provided 1/26/2026 through 2/26/2026 documents R16 was discharged from therapy due to R16 reaching the highest practical level/max potential achieved.R16's medical record (undated) did not document R16 received the Notice of Medicare Non-Coverage and the Advanced Beneficiary Notice of Non-Coverage…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-20 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to arrange for the required Preadmission Screening and Resident Review (PASRR) assessment to determine a resident need for nursing home and specialized services for a serious mental illness, post the thirty 30 days exempt admission PASRR status screening. This failure affects one of two resident (R38) reviewed for PASRR screening on the sample list of 34.Findings include:R38's current diagnoses list documents R38 was admitted with the following mental health conditions: Schizoaffective Disorder, and Unspecified and Major Depressive Disorder, Recurrent, Unspecified.R38's Notice of PASRR Level I Screen Outcome dated [DATE], documents the following: Maximus (Federal mandated assessment process) Notice You are receiving this notification because you received a Preadmission Screening and Resident Review (PASRR) screening. To learn more, read the additional PASRR information that came with this letter.Name of Evaluated Individual: (R38)Assessment ID number: (R38…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-20 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and implement a person-centered comprehensive care plan for insulin and anticoagulant use and monitoring. This failure affects one (R5) of five residents reviewed for unnecessary medications in the sample list of 34.Findings include:The facility's Care Plans (Comprehensive) Policy (revised October 2022) documents the following: An individualized Comprehensive Care Plan that includes measurable objectives and timetables to meet the resident's medical, nursing, mental and/or psychological needs is developed for each resident. Each resident's Comprehensive Care Plan has been designed to: Incorporate identified problem areas; incorporate risk factors associated with identified problems; and reflect treatment goals and objectives in measurable outcomes. The resident's Comprehensive Care Plan is developed within seven (7) days of the completion of resident's comprehensive assessment (MDS).R5's Face Sheet dated 3/20/26 documents R6 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-20 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to maintain an indwelling urinary catheter drainage bag and tubing, in a clean sanitary manner, off the floor. This failure affects one of one resident (R6), reviewed for urinary indwelling catheters/infection on the sample list of 34.Findings include:R6's current Diagnoses Sheet documents the following: Spastic Quadriplegic Cerebral Palsy, Other Obstructive and Reflex Uropathy, Benign Prostatic Hyperplasia With Lower Urinary Tract Symptoms, Atrophy Of Kidney (Terminal) and Personal History of Urinary Tract Infections.R6's current Physician Order Sheet documents the following: Change urinary catheter every (on) night shift every 10 days, 18f with 30cc (size 18 French catheter, with a 30 cubic centimeter balloon anchor) balloon.On 03/17/2026 at 11:35 am R6 lay asleep in a low bed, that was approximately one foot above the floor. R6 had a bedside, indwelling urinary catheter drainage bag on the right side of the bed. R6's bedside indwelling urinary catheter drainage bag laid flat on the floor without a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 43 citations
  • Potential for harm · Dcited before2026-03-20 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility repeatedly failed to maintain Bilevel Positive Airway Pressure (BIPAP) ventilation mask, and tubing, Nebulizer (Neb) medication inhalation mask and tubing, oxygen humidification water bottles, oxygen administration tubing and nasal cannula equipment in a clean sanitary condition and according to the facility policy. These failures affect two of two residents (R1 and R38) reviewed for oxygen therapy on the sample list of 34.Findings include:1.R38's Minimum Data Set (MDS) dated [DATE] documents R38's cognitive status was completed by staff. R38's MDS documents R38 had no cognitive impairment and was independent in daily decision making.R38's Physician Order Sheet (POS) documents the following orders: BIPAP at HS (bedtime), (two liters per minute) 17/7 (inspiration positive pressure/ expiratory positive airway pressure) rate 14 (to deliver a minimum of 14 breathes per minute) with 2L (liters per minute), o2 (oxygen) bled (added supplemental oxygen into…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-20 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to offer and administer an influenza vaccine to ensure a resident was up to date for vaccines for one (R6) of five residents reviewed for immunizations in the sample list of 34.Findings include:R6's Face Sheet dated 3/20/26 documents R6 was admitted to the facility on [DATE], is [AGE] years old and has Chronic Obstructive Pulmonary Disease.R6's Immunization tab documents R6 last received an influenza vaccine on 10/25/24.R6's Influenza Vaccine Consent form dated 8/18/25 documents V20 (R6's Power of Attorney) verbally consented for R6 to receive an annual influenza vaccine.There is no documentation in R6's Medical Record of any attempts to provide R6 with the influenza vaccine.On 3/20/26 at 9:51am, V23 (Regional Nurse Consultant) stated R6 did not receive the influenza vaccine during the facility vaccine clinic. V23 stated unsure why R6 was missed and R6 should have received an influenza vaccine. V23 stated the facility follows current Centers for Disease…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-20 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to offer and administer a COVID-19 vaccine to ensure a resident was up to date for vaccines for one (R6) of five residents reviewed for immunizations in the sample list of 34.Findings include:R6's Face Sheet dated 3/20/26 documents R6 was admitted to the facility on [DATE], is [AGE] years old and has Chronic Obstructive Pulmonary Disease.R6's Immunization tab documents R6 last received a Covid-19 vaccine on 10/25/24.R6's Covid-19 Vaccine Consent form dated 8/18/25 documents V20 (R6's Power of Attorney) verbally consented for R6 to receive a Covid-19 vaccine.There is no documentation in R6's Medical Record of any attempts to provide R6 with the Covid-19 vaccine.On 3/20/26 at 9:51am, V23 (Regional Nurse Consultant) stated R6 did not receive the Covid-19 vaccine during the facility vaccine clinic. V23 stated unsure why R6 was missed during the vaccine clinic and R6 should have received a Covid-19 vaccine. V23 stated the facility follows current Centers for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-27 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to allow a resident to refuse a blood glucose check and failed to provide privacy for blood glucose monitoring and insulin administration for one (R1) of three residents reviewed for resident rights on the sample list of five. Findings include:The undated resident rights policy documents on page three (3) the section titled Your rights to dignity and respect: You have a right to make your own choices. The same document states - Your rights to participate in your own care: You have the right to request, refuse, and/or discontinue any treatment.The Medication Administration policy dated 10/25/2014 documents residents may actively refuse medications.R1's Care Plan dated 04/01/2025 documents an admission date of 04/01/2025. The same document lists R1's diagnoses as Cerebral Infarction, Dysphagia Following Cerebral Infarction, Hypertension, Dementia, Without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance, Anxiety, Chronic Kidney Disease, Stage 3, and Type 2 Diabetes Mellitus with Hyperglycemia.The Facility Incident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-18 · tag F0660 — isolated
    Plan the resident's discharge to meet the resident's goals and needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to develop a discharge plan for administration of diabetic medications and wound care for one of three residents (R2) reviewed for discharge in the sample list of six. Findings include: The facility's undated Transfer and Discharge Policy documents the facility will assure resident transfers and discharges will be conducted in accordance with resident's rights, physician orders, and in such a manner as to maintain continuity of care for the resident. The Medication Administration Record dated 3/12/25 documents orders for R2 to have blood glucose checks before meals and at bedtime, Metformin (antidiabetic)1000 milligrams (mg) in the morning and at bedtime, Trulicity (antidiabetic) 3mg subcutaneously every Thursday, and Lantus insulin 10 units (subcutaneously) every morning. The Treatment Administration Record dated 3/12/25 documents and order for R2 to have a dressing change to R2's right great toe wound daily. The facility's Release of Responsibility for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-12-17 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to monitor walk-in refrigerator and freezer temperatures and failed to prevent food contamination by storing utensils in bulk food containers. These failures have the potential to affect all 44 residents residing in the facility. Findings Include: The facility's Storage policy dated October 2020 documents Food should be stored at the proper temperature and utensils or tools should not be left in food containers. The facility's Equipment Temperatures policy dated September 2008 documents all refrigerators and freezers shall be monitored regularly to ensure that they are working properly and to correct any mechanical difficulties quickly to prevent food spoilage. The temperatures should be recorded on the corresponding Temperature Charts. On 12/15/24 at 8:30 AM there were scoops and spoons observed in multiple multi-use food containers. A plastic scoop was inside the thickener container with the handle of the scoop in direct contact with the powder. A plastic scoop was inside the oatmeal container with the handle…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-17 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to notify the physician of a new pressure ulcer and nausea/stomach pain for two residents (R5, R247) of two residents reviewed for reporting changes in status in the sample list of 25. Findings include: 1.) R5's Care Plan dated 12/6/24, documents R5 is high risk for Pressure Ulcers due to Osteoarthritis, Weakness, and Incontinence. This same Care Plan documents if open skin is assessed, report to the doctor and responsible party. R5's Nursing Notes by V14 (Registered Nurse) dated 12/8/24 at 4:00 AM, documents open area noted to right coccyx, barrier applied and covered bony prominence with (an absorbent foam dressing). No further documentation is in the nursing notes about the area. On 12/15/24 at 2:29 PM, V3 (Resident Care Coordinator/Licensed Practical Nurse), stated V3 did not know about an open area on R5, and nothing was reported and V3 was not even aware of any orders being documented. V3 stated V14 should have filled out a new skin sheet and notified the doctor and whoever was on call. 2.) R247's undated diagnoses list…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-17 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility to ensure the least restrictive restraint was used for the least amount of time for one resident (R8) of one resident reviewed for restraints in a sample list of 25. Findings Include: The facility's Physical Restraint/Enabler policy revised 7/24/18 states Policy: To allow residents to be free of physical restraints which are not required to treat medical symptoms or as a therapeutic intervention. Physical restraints shall not be used for the purpose of discipline or convenience. It is recognized that there may be emergency situations in which restraints may be required. Under the heading Procedures the policy also states Place physical restraint problem on the resident's Care Plan. The Care Plan must address the duration, type, and circumstances under which the restraint can be used. After initial documentation, all physical restraints require quarterly documentation regarding the type of physical restraint used, resident's response to the physical restraint, and if any reduction plan has been attempted. Initiate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to consistently maintain good personal and oral hygiene for one of three residents (R26) reviewed for Activities of Daily Living on the sample list of 25. Findings Include: The facility A.M. Care policy dated 3/20/23 documents A.M. Care will be given to all residents daily. Nursing assistants are responsible for providing daily A.M. care to all residents which includes providing oral hygiene including the brushing of teeth, washing of the face, underarms, and perineal areas, applying deodorant, dressing in clean clothing, and providing nail care. R26's Physician Order Sheet dated December 2024 documents R26 is diagnosed with Epileptic Syndrome with Seizures and Mild Neurocognitive Disorder. R26's Minimum Data Set, dated [DATE] documents R26 is cognitively intact and is totally dependent on staff for oral care, bathing, dressing, and requires maximal assistance with personal hygiene. R26's Care Plan Summary dated 10/25/24 documents R26 has a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-17 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain infection control standards for catheter irrigation for one resident (R2) of one resident reviewed for catheter care in the sample list of 25. Findings include: R2's undated diagnoses report documents R2's diagnoses as: Spastic Quadriplegic Cerebral Palsy, other Obstructive and Reflex Uropathy, Atrophy of Kidney (terminal), Benign Prostatic Hyperplasia with Lower Urinary Tract Symptoms, and personal history of Urinary Tract Infections. R2's Medication Administration Record (MAR) dated 12/1/24 through 12/31/24, documents and order to flush (indwelling) catheter twice a day with 10 cubic centimeters (cc) of normal saline. On 12/16/24 at 1:05 PM, V15 (Licensed Practical Nurse) performed irrigation of R2's indwelling catheter. V15 did not wash V15's hands before the procedure. V15 pulled the catheter apart from the drainage tubing to do the irrigation and did not wipe off the catheter before administering the flush or before connecting the catheter back to the drainage tubing. On 12/16/24 at 1:12 PM, V15…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to change, date and store oxygen tubing and humidifier bottles in a sanitary manner for two of two residents (R3, R14) reviewed for respiratory care in the sample list of 25. Findings Include: 1. R3's Medical Diagnoses list dated December 2024 documents R3 is diagnosed with Congestive Heart Failure and Atrial Fibrillation. R3's Physician Order Sheet (POS) dated December 2024 documents R3 is prescribed oxygen at two liters per nasal cannula continuously. Nursing is to change oxygen tubing weekly. On 12/15/24 at 10:43 AM R3's oxygen tubing was laying on the ground. The nasal cannula was attached to the concentrator which was running at two liters per minute. The humidifier bottle was empty and both tubing and humidifier bottle were undated. Humidifier bottle was a refillable bottle and appeared to have white dried residue on the bottom of the container. 2. R14's Medical Diagnoses list dated December 2024 documents R14 is diagnosed with Chronic Obstructive Pulmonary Disease. R14's Physician Order Sheet (POS) dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-17 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide Trauma Informed Care for one resident (R27) of one resident reviewed for Post Traumatic Stress Disorder in a sample of 25. Findings Include: The facility's Trauma Informed Care Policy dated [DATE] states Purpose: To ensure that residents who are trauma survivors receive culturally competent, trauma-informed care in accordance with professional standards of practice and accounting for resident's experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident. The third bullet point under Types of trauma survivors is Survivors of abuse. This policy also states If a resident is determined to have suffered a traumatic event, the SSD (Social Service Director) will discuss with the resident or the resident's representative regarding potential triggers that may cause re-traumatization and interventions or preferences that eliminate or decrease triggers that may cause…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-17 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to maintain safe and secure bed rail for one of one resident (R14) reviewed for bed rails on the sample list of 25. Findings Include: R14's Medical Diagnoses list dated December 2024 documents R14 is diagnosed with History of Falling, Mixed Alzheimer's Vascular Dementia with Behavioral Disturbances, Insomnia, Anxiety, Psychotic Disorder, Bipolar Disorder with Psychotic Features, Attention Concentration Deficit, and Chronic Obstructive Pulmonary Disease. R14's Physician Order Sheet (POS) dated December 2024 documents R14 is prescribed the use of a right 1/2 side transfer bar for physical function of bed mobility. On 12/15/24 at 10:30 AM R14's side rail was extremely loose and moved from side to side and front and back leaving a big gap between the bed mattress and side rail. On 12/16/24 at 3:10 PM V16 (Maintenance Director) moved R14's bed rail and stated yes this is very loose and this needs tightened. V16 confirmed R14 has behaviors and can get aggressive and shake the bed rail and is at risk for falls. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-17 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to properly dispose of a medication for one of six residents (R197) reviewed for medication administration in a sample of 25. Findings include: The facility's Drug release/Destruction Policy revised [DATE] states Discontinued medications or medications belonging to discharged residents should be destroyed as soon as practical and within seven days of resident discharge or drug discontinuation. On [DATE] at 11:00AM V2 (Director of Nursing) accompanied surveyor to review the medication room for the facility. During review of the medication refrigerator a zip lock package of Bisacodyl Suppositories were observed in the refrigerator with (R197's) name on the label. V2 stated (R197) expired on [DATE] and those should have been disposed of. On [DATE] at 9:30AM V2 verified it is the facility's policy to destroy or if appropriate return to the resident all medications upon discharge.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-17 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to administer medications as ordered to keep the medication error rate below five percent (5%). There were three medication errors out of 25 opportunities resulting in a 12% error rate. This failure affected one resident (R19) of six residents reviewed for medications on the sample list of 25. Findings Include: The facility's Medication Administration policy revised 11/18/17 states Medications must be prepared and administered within one hour of the designated time or as ordered. (i.e. Medication time is 9:00AM the medication can be administered as early as 8:00AM or as late as 10:00AM.) Medication is ordered Daily then medication can be given during the day at residents preference. R19's Medication Administration Record for December 2024 lists the following current physician's orders for medications scheduled at 8:00AM. 1. MiraLAX 17 Grams in 8 ounces water Daily 2. Aspirin 325 milligrams (mg) daily 3. Gabapentin 600 mg Three times Daily 4. Multiple vitamin 1 daily 5. Tiotropium Bromide 3% 1 spray in each…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-17 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide dental services for one of two residents (R26) reviewed for Dental Services on the sample list of 25. Findings Include: R26's Physician Order Sheet (POS) dated December 2024 documents R26 is diagnosed with Epileptic Syndrome with Seizures and Mild Neurocognitive Disorder. The same POS documents an order for dental services to be provided as needed. R26's Care Plan Summary dated 10/25/24 does not address R26's need for dental services and broken teeth. R26's Minimum Data Set (MDS) dated [DATE] documents R26 is cognitively intact. On 12/15/24 at 10:06 AM R26 stated staff never offer to set him up or assist him with brushing his teeth. R26 stated he has had multiple teeth break off and has not seen a dentist since he has been in the facility. R26 stated although he does not have tooth pain currently, the broken teeth do affect how and what he can eat. R26 stated there are things he enjoys that he can't eat anymore due to his broken…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-17 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide and/or assist the resident in arranging dental services for a resident with broken dentures for one resident (R24) of two residents reviewed for dental issues in a sample list of 25. Findings Include: R24's Care Plan dated 4/19/24 Documents R24 requires oral/dental health maintenance related to (R24) is edentulous. Coordinate arrangements for dental care and transportation as needed/as ordered. On 12/15/24 at 10:00AM V20 (R24's family member) stated (R24) hasn't got any dentures. They were broken at the nursing home (R24) was in before (R24) came to (the facility). I have asked for (R24) to be taken to the dentist over and over to get some new teeth. I have even spoken to the administrator, but they just grind (R24's) food. (R24) does not like the ground food. R24's Physician's Order Sheet (POS) for December 1, 2024 through December 31,2024 documents R24 was admitted to the facility on [DATE]. On 12/16/24 at 11:00AM V2 (Director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-17 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to have a communication process in place with the Hospice service provider and failed to have an up to date Hospice Plan of Care for one (R36) of one residents reviewed for Hospice Services on the sample list of 25. Findings include: R36's Face Sheet (current) documents the following diagnoses: Generalized Anxiety Disorder, Dementia, and Alzheimer's Disease. R36's Medical Record did not contain a Hospice Plan of Care. The Hospice service provider communication binder does not contain any nursing entries by V18 Hospice Registered Nurse (RN) for R36. On 12/17/24 at 8:35am, V3 Resident Care Coordinator stated V18 Hospice RN would write any new orders/changes directly on the Physician Order Sheet and flag the chart. V3 stated V18's only means of communication to the nursing staff of any resident order changes and/or changes in care was to reposition the page in R36's chart. V3 stated the chart would then be placed back on the shelf or left on the nurses station. V3 stated V18 does not write any communication in the communication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-15 · tag F0825 — isolated
    Provide or get specialized rehabilitative services as required for a resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure therapy services were provided for two (R1 and R3) of three residents reviewed for therapy services on the sample list of 3. Findings include: On 3/15/24 from 9:00 AM to 2:00 PM there were no therapists working in the facility, and the therapy room was locked. 1. On 3/15/24 at 11:05 AM R1 stated, I was in a hospital in Florida after having a stroke, and V3 (R1's Power of Attorney/POA) wanted me to receive physical therapy closer to V3's house, so that V3 could help out. The facility told me and V3 the facility would be getting a new physical therapy service provider starting on 3/4/24 and that I would be able to start therapy, and so far, they have not come to the facility, and I have not received any physical therapy. I need to get physical therapy so that I can get stronger on my left side and go back home to Florida. R1's Social Service Note dated 2/28/24 documents R1 is a [AGE] year-old white female brought today by medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-12-20 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to employ a clinically qualified Director of Food and Nutrition Services. This failure has the potential to affect all 44 residents in the facility. Findings include: On 12/20/2023 at 10:09AM, V3 (Dietary Manager) was actively supervising dietary operations in the facility kitchen. V3 reported being the full-time manager of the facility food service and reported not being a clinically qualified Certified Dietary Manager or having equivalent training. V3 denied meeting the State of Illinois standards to be a food service manager or dietary manager. V3 reported the facility dietician only works in the facility one day per month. On 12/20/2023 at 10:09AM V3 denied: -being a dietician. -being a certified dietary manager. -having an associate's or higher degree in food service management or in hospitality. -having 2 or more years of experience in the position of director of food and nutrition services in a nursing facility setting. -being a graduate of a dietetic and nutrition school or program authorized by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-13 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to have sufficient dietary staff to timely serve meals. This failure has the potential to affect all 44 residents who reside at the facility. Findings Include: On 11/5/23 at 10:31 AM, R24 stated the facility food/meals are always served late. On 11/6/23 at 11:22 AM, V12 (Cook) and V13 (Dietary Aide) were the only two staff working in the kitchen preparing food for lunch. On 11/6/23 at 12:06 PM, V12 served the first meal tray and stated, lunch is supposed to be served at 11:30 am however, it is hard because of only having two people in the kitchen. V12 explained there is always only two staff in the kitchen, a cook, and the aide and that the facility really needs an extra person. V12 also stated that V12 is taking over as Dietary Manager and as soon as V12 can find someone to take V12's spot as the cook. On 11/6/23 at 12:19 PM, V12 had to stop serving lunch trays to make gravy to put onto R23's mashed potatoes stating, I can't serve potatoes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-11-13 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure proper food storage, cleanliness of the kitchen and prevent potential food contamination by not ensuring facial hair was covered while preparing and serving food. This failure has the potential to affect all 44 residents who reside at the facility. Findings Include: The facility Kitchen Sanitation Policy dated October 2020 documents the Food Service Manager will monitor sanitation of the Dietary Department on a daily basis. The Dietary Sanitation QA (Quality Assurance) Review shall be used as a tool to monitor compliance with sanitation standards and identify which areas need corrective action. The Food Service Manager will develop a cleaning schedule for the department and ensure that dietary employees complete cleaning tasks as scheduled. The Food Service Manager shall provide cleaning instructions for each area and piece of equipment in the kitchen and specify which chemical and personal protective equipment should be used for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-13 · tag F0847 — widespread
    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to give residents and their representatives an option of not signing an arbitration agreement as a condition of admission. This failure has the potential to affect all 44 residents who reside at the facility. Findings include: R28's Agreement to Resolve Disputes by Binding Arbitration dated 9/25/23 was signed by V11 (R28's Spouse) and V4 (Social Service Director/SSD). On 11/6/23 at 10:07 AM, V11 stated upon R28's admission to the facility, V11 does not recall anybody giving V11 the option to not sign the arbitration agreement. V11 explained V11 was just given several papers and was told where V11 needed to sign. On 11/7/23 at 2:33 PM, V4 stated everybody is required to sign it therefore, V4 does not give residents or resident representative's an option. On 11/7/23 at 2:49 PM, V5 (Business Office Manager) checked the computer system for Arbitration Agreements and stated all residents that reside at the facility have a signed Arbitration Agreement. At this time, V1 (Administrator), stated residents and/or resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-13 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to have timely quarterly Quality Assurance (QA) meetings. This failure has the potential to affect all 44 residents residing in the facility. Findings include: The facility's Quality Assurance meeting sign in sheets for the last year were requested and were provided by V1 (Administrator). The facility had documented meetings on 1/23/23, 6/5/23, 8/15/23, and 10/25/23. The QA Meeting sign in sheet dated 1/23/23 documents the facility reviewed information from the months of October 2022, November 2022, and December 2022. There is no documented QA meeting sign in sheet for April 2023. The QA Meeting sign in sheet dated 6/5/23 documents the facility reviewed information from the months of January, February, and March 2023. The QA Meeting sign in sheet dated 8/15/23 documents the facility reviewed information from the months of April, May, and June 2023. On 11/6/23 at 4:10 PM V1 stated we did not have a meeting in April 2023 and the January-March information was reviewed at the June 2023 meeting. V1 stated as long as we have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-13 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement their Infection Control Surveillance and Monitoring Policy by failing to thoroughly complete infection control logs, analyze the data, identify trends, and implement the appropriate isolation precautions for shingles. This failure has the potential to affect all 44 residents who reside at the facility. Findings Include: The facility Infection Control Surveillance and Monitoring Policy dated 3/10/22 documents the facility will do routine surveillance and monitoring of the facility to determine if compliance with work practices. Monitoring of the day-to-day operation of the Infection Control Program will be conducted by the DON (Director of Nursing). Included in these duties are investigation and implementation of controls to prevent infections in the facility, determine and direct the correct procedures necessary for the prevention of infections (this should be done on an individual basis, applying the concepts of isolation per infection), and follows up on documentation of and reporting of infection to physicians…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-13 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement their antibiotic stewardship program. This failure has the potential to affect all 44 residents who reside at the facility. Findings Include: The facility Antibiotic Stewardship Program dated 11/1/17 documents this program is used to improve the use of antibiotics in healthcare to protect residents and reduce the threat of antibiotic resistance through a set of commitments and actions designed to optimize the treatment of infections while reducing adverse events associated with antibiotic use. This will be accomplished utilizing the Core Elements: Leadership Commitment (demonstrates support and commitment for safe and appropriate antibiotic use), Accountability (identify physicians, nursing and pharmacy leads responsible for promoting and overseeing antibiotic stewardship activities), Drug Expertise (establish access to consultant pharmacists or other individuals with experience or training in antibiotic stewardship), Action (implement at least one policy or practice to improve antibiotic use), Tracking (monitor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to thoroughly investigate an allegation of abuse. This failure affects one (R28) of five residents reviewed for abuse in the sample list of 33. Findings include: The facility's Abuse Prevention policy revised 11/28/16 documents abuse allegation investigative procedures include interviewing staff, residents, visitors/family members who were in the vicinity of the incident, and interviewing staff to determine if they have ever witnessed other incidents of mistreatment. The Facility Reported Incidents report form (initial notification to state survey agency) dated 10/27/23 at 5:27 PM documents on 10/26/23 V9 (Visitor) reported that V11 (R28's Spouse) was feeding R28, R28 refused and pushed V11's hand away, and V11 hit R28 in the mouth. The facility's Notification Form dated 11/1/23 documents the incident between V11 and R28 occurred on 10/26/23 at 6:50 PM, the investigation was completed, and the facility did not substantiate abuse. The facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a Level II PASARR (Preadmission Screening and Resident Review) was completed for one of one resident (R35) reviewed for PASARR in the sample list of 33. Findings include: R35's November 2023 Physician's Order Summary documents R35 admitted to the facility on [DATE], has a diagnosis of Bipolar and includes orders for Divalproex 250 milligrams (mg) three times daily for Bipolar and Mirtazapine 7.5 mg daily for Bipolar. R35's October and November 2023 Behavior Tracking Records document R35 has manic aggressive outbursts of yelling at staff. R35's undated Problem Detail documents R35 has an active diagnosis of Bipolar since 5/29/20. R35's Notice of PASARR Level 1 Screen Outcome dated 5/13/22 documents a Level II screen was not required due to no diagnoses of Serious Mental Illness, Intellectual Disability, or Related Condition. On 11/05/23 at 1:37 PM V4 (Social Services Director) stated V5 (Business Office Manager) sets up the OBRA (Omnibus Budget…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to develop a baseline care plan to include fall risk and interventions for one (R28) of 13 residents reviewed for care plans in the sample list of 33. Findings include: On 11/05/23 at 10:54 AM V11 (R28's Spouse) stated R28 admitted to the facility after a fall at home with a hip fracture that required surgical repair. V11 stated R28 fell at the facility a few days after admission. R28's admission Minimum Data Set, dated [DATE] documents R28 has severe cognitive impairment and requires extensive assistance of one staff person for bed mobility, transfers, dressing, toileting, personal hygiene, and bathing. R28's Fall Investigations dated 9/28/23 at 7:20 PM, 10/7/23 at 6:25 AM, 10/17/23 at 7:45 PM, and 10/20/23 at 11:15 AM document R28's falls. These investigations document R28's fall interventions include hospital evaluation for stent placement, low bed, fall mat, bedroom furniture rearranged, and a pressure alarm. R28's Baseline Care Plan dated 9/25/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-13 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record the facility failed to initiate care plans to include resident centered problems, goals, and interventions for four residents (R11, R15, R28) of 12 residents reviewed for care plans in a sample list of 33. Findings include: 1. R11's Physician's Order Sheet (POS) for November 2023 includes the following diagnoses: Parkinson's Disease, Depression, Anxiety and Chronic Fatigue Syndrome. R11's Minimum Data Set (MDS) dated [DATE] documents R11 is cognitively intact and requires staff assistance or is dependent on staff for Activities of Daily Living (ADLS). On 11/05/23 at 11:55 AM R11 was observed lying in her bed. There was a Stop sign on R11's door. R11 spoke in a very faint voice. R11 stated I can't move very much, and I can't talk very loud because I have Parkinson's Disease. I'm pretty weak. That woman (R15) comes in my room, and she has threatened me. That is why they have the stop sign that is on the door. She just takes it off and comes in anyway. She threatens to hit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to update a care plan to include a significant weight loss for two residents (R26, R45) of 12 residents reviewed for care plans in a sample list of 30. Findings Include: 1. R45's Physician's Order Sheet (POS) for November 2023 includes the following diagnoses: Dementia with Behavioral Disturbance, Depression, Anxiety, Insomnia, and History of Fall with Hip Fracture. The facility's Weight flow sheet for the preceding 12 months documents on 08/01/2023, R45 weighed 127 pounds (lbs.) and on 10/01/2023 R45 weighed 112 lbs. which is an 11.81 % Loss. On 11/6/23 from 11:30AM to 12:15PM R45 was observed sitting in the dining room and attempting to leave the table. When table mates were served before R45, R45 attempted to take food and drink off another resident's tray. R45's Care Plan does not address significant weight loss or interventions to address R45's inattention at meals. On 11/9/23 at 2:24PM V2 (Director of Nursing/DON) confirmed R45's Care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to provide Restorative Nursing Programs for one resident (R24) of one resident reviewed for positioning and mobility in a sample list of 33 residents. Findings Include: R24's Physician's Order Sheet (POS) for November includes the following diagnoses: Cerebral Infarct, Emphysema, Chronic Kidney Disease Stage III, Malignant Neoplasm of the Spinal Cord, Type II Diabetes, and Depression. On 11/6/23 at 11:00AM R24 stated After I finished therapy, they were supposed to start Restorative programs, but I don't get them. R24's Minimum Data Set (MDS) dated [DATE] documents R24 is to receive Passive Range of Motion, Active Assisted Range of Motion, Bed Mobility, Transfer, dressing, and grooming restorative programs. On 11/08/23 at 9:09 AM V2 (Director of Nursing/DON) stated the CNAs (Certified Nursing Assistants) are supposed to do restorative programs. We did have a Restorative Aide, but she quit a little while ago. They should be documented in the CNA book. R24's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to complete a fall risk assessment and thoroughly investigate falls for one (R28) of four residents reviewed for accidents in a sample list of 33 residents. Findings include: On 11/05/23 at 10:54 AM V11 (R28's Spouse) stated R28 admitted to the facility after a fall at home with a hip fracture that required surgical repair. V11 stated R28 fell at the facility a few days after admission. R28's Minimum Data Set (MDS) dated [DATE] documents R28 has severe cognitive impairment, requires extensive assistance of one staff person for transfers, bed mobility, dressing and toileting, and requires staff assistance to stabilize balance during transitions and walking. R28's November 2023 Physician Order Summary documents R28 has diagnoses of Dementia and Closed Fracture of Neck of Left Femur. R28's medical record does not contain a completed Fall Risk Assessment or a comprehensive care plan to address fall risk, history of falls, or interventions to prevent falls.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-13 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to correctly perform incontinence care for one (R6) of four residents reviewed for Urinary Tract Infections in the sample list of 33. Findings include: The facility's Perineal Cleansing policy dates as revised 9/21/10 documents for female perineal cleansing use long strokes from the most anterior down to the base of the labia (front to back motion), turn resident onto side and wash peri-anal area from the base of the labia up over the buttocks (front to back motion). On 11/05/23 at 11:30 AM R6 stated R6 has been in the hospital three to four times within the last year, including a few times for Urinary Tract Infections (UTIs). R6 stated R6 is incontinent, and staff provide R6's incontinence cares. R6's Minimum Data Set, dated [DATE] documents R6 has a Brief Interview for Mental Status score of 12 (the higher end of moderate cognitive impairment), R6 requires extensive assistance of one staff person for toileting, and R6 is frequently…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to report significant weight loss to the resident representative and physician, timely implement nutritional recommendations, and record amount of intake for nutritional supplements for one (R26) of two residents reviewed for nutrition in the sample list of 33. Findings include: The facility's Resident Weight Monitoring policy revised March 2019 documents significant weight changes of 5% or more in one month, 7.5% or more in 3 months, and 10% or more in six months will be reported to the resident, resident representative, and physician. This policy documents the dietitian will make recommendations for nutritional interventions and nursing will convey the recommendations to the physician to obtain orders. The facility's Monthly Weight Grid dated November 2022-October 2023 documents R26 weighed 134 pounds (lbs.) in February and March, 129 lbs. in May, 122 lbs. in June (8.96% since March and 5.43% loss in 1 month), 120 lbs. in August, and 118 lbs. in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-13 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to identify the risk for entrapment for one (R11) of one resident reviewed for bed rails in a sample list of 33 residents. Findings Include: R11's Physician's Order Sheet (POS) for November 2023 includes the following diagnoses: Parkinson's Disease, Depression, Anxiety and Chronic Fatigue Syndrome. R11's Minimum Data Set, dated [DATE] documents R11 is cognitively intact and requires staff assistance or is dependent on staff for Activities of Daily Living (ADL's). On 11/05/23 at 11:55 AM R11 was lying in her bed. There is a 1/2 length side rail in place to both sides of R11's bed. On the end of the rail toward R11's legs there is a gap in the rail approximately 5 by 10. R11 is very thin, and her left foot is against the rail. When comparing R11's foot with the rail it could easily fit into the gap. On 11/06/23 at 2:32 PM V21 (Maintenance Director) stated that is a 10 gap and I see that (R11) could get an arm or leg caught in that. I will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0712 — isolated
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide physician visits at least every 60 days alternating with an advanced practice nurse for three of four residents (R11, R15,R45) reviewed for physician's visits in the sample list of 33. Findings Include: The facility's Policy Physician's Services (not dated) documents After the first 90 days a resident must be seen by a physician at least every 60 days. The physician may schedule alternate visits by a Physician's Assistant or a Nurse Practitioner. 1. R11's Nurse Practitioner Progress note dated 8/31/23 documents R11 has been a resident since 2015. V24 (Nurse Practitioner) documented assessments for R11 on 8/31/23. There is no documentation to indicate a physician has evaluated R11 in July, August, September, or October 2023. There is no documentation to indicate R11 has been assessed by a physician so far in November 2023. 2. R15's Face Sheet documents R15 has been a resident since 5/24/23. V24 (Nurse Practitioner) documented assessments for R15 on 9/18/23, and 10/5/23. There is no documentation to indicate a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to track targeted behaviors for one (R15) of five residents reviewed for psychotropic medications in a sample list of 33 residents. Findings Include: R15's Physician's Order Sheet (POS) for November 2023 includes the following diagnoses: Mixed Alzheimer's Disease, Vascular Dementia with behavioral disturbances, Anxiety, and Major Depression. This POS also documents current physician's orders for the following psychotropic medications: 1. Alprazolam (antianxiety) 0.25 milligrams (MG) in the AM and 0.5 mg at Bedtime. 2. Quetiapine (antipsychotic) 12.5 mg every morning. 3. Buspar (Antianxiety) 15 mg twice daily. 3. Remeron (antidepressant) 7.5 mg at bedtime. 4. Melatonin (sleep aide) 10 mg at bedtime. The only behavior tracking sheet documented for R15 is for November 2023 and the sheet is blank. On 11/8/23 V1 (Administrator) stated We are aware our psychotropic medication documentation and care plans are not complete. We lost the Care Plan Coordinator recently and we found that the documentation was not what it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-13 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to administer insulin per orders, have parameters for notifying the physician of blood glucose results, and coordinate times for glucose monitoring and insulin administration. These failures resulted in significant medication errors for one (R28) of five residents reviewed for medications in the sample list of 33. Findings include: R28's October 2023 Physician Order Summary (POS) documents R28 has Type 1 Diabetes Mellitus. This POS documents an order dated 10/23/23 for Novolog (insulin) 5 units subcutaneous with meals (8:00 AM, 12:00 PM, and 4:00 PM). R28's November 2023 POS includes the following orders: Novolog give three times daily (8:00 AM, 11:00 AM, and 4:00 PM) per sliding scale, for blood glucose 161-220 give 1 unit, 221-280 give 2 units, 281-340 give 3 units, 341-400 give 4 units, and greater than 400 give 5 units. Notify the physician for blood glucose levels greater than 400, implemented on 11/6/23. R28's blood glucose checks are ordered at 6:00 AM, 11:00 AM, 4:00 PM, and 8:00 PM. There is no documentation that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-13 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide pneumococcal vaccinations per resident/resident representative request for two of five residents (R27, R31) reviewed for vaccinations on the sample list of 33. Findings Include: 1.) R27's Consent for vaccinations dated 12/28/22 documents R27 wishes to have the PPSV23 (Pneumococcal Polysaccharide Vaccination) and/or PCV13 (Pneumococcal Conjugate Vaccination), whichever vaccination R27 is able to receive. R27's medical record does not document that R27 has historically received a Pneumococcal vaccination or that the facility administered the PPSV23 or PCV13 vaccination as requested. 2.) R31's Consent for vaccinations dated 8/12/22 documents R31 wishes to have the PPSV23 and/or PCV13, whichever vaccination R31 is able to receive. R31's medical record does not document that R31 has historically received a Pneumococcal vaccination or that the facility administered the PPSV23 or PCV13 vaccination as requested. On 11/8/23 at 9:31 AM, V2 (Director of Nursing) stated Pneumonia Vaccination requests are only obtained upon…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-12-17 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review the facility failed to have the survey results readily accessible to the residents. This failure has the potential to affect all 44 residents residing in the facility. Findings include: On 12/16/24 at 10:07 AM, during the resident council meeting, residents stated they have no idea where the State inspection book is located. On 12/16/24 at 10:40 AM, V1 (Administrator) was asked where the survey book was located. After observation of the survey book location, it was found to be in a room off the front door in a bookshelf on the top shelf, not at wheelchair eye level, with many other books not seemingly in plain sight to take or view. The State of Illinois, Illinois Department on Aging Residents' Rights pamphlet dated Revised 9/21, documents you have the right to see reports of all facility reviews from the most recent to the last three years. The facility's Centers for Medicare and Medicaid Services Long Term Care Facility Application for Medicare and Medicaid dated 12/16/24 documents 44 residents reside in the facility.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • No harm found · Ccited before2024-12-17 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to provide the services of a qualified director of food and nutrition services. This failure affects all 44 residents residing in the facility. Findings Include: On 12/15/24 at 9:15 AM V1 (Administrator) stated the facility has not had a qualified Dietary Manager since the last one quit. The facility hired V17 (Dietary Manager) who is starting work on 12/16/24 and would work on getting V17 trained and qualified. On 12/16/24 at 11:45 AM V17 was actively supervising and directing the meal service for lunch. The facility's Centers for Medicare and Medicaid Services Long Term Care Facility Application for Medicare and Medicaid dated 12/16/24 documents 44 residents reside in the facility.

    Nutrition and Dietary Deficiencies · Deficient, Provider has plan of correction
  • No harm found · C2023-11-13 · tag F0576 — widespread
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to deliver unopened mail to all residents. This failure has the potential to affect all 44 residents residing at the facility. Findings include: The current resident roster dated 11/5/23 documents there are 44 residents residing at the facility. The facility's Resident Rights document states You have the right to privacy. On 11/6/23 at 10:28AM R29, R39, R30, R24, R37, R5, R6, R42, R9, and R10 attended a resident council meeting. V32 (Long term Care Ombudsman) was also present. R42 asked Should the facility be opening our mail before delivering it to Us? R42 was advised residents have the right to receive their mail unopened. R42 replied well when we get our mail it is opened. All other residents in attendance at the meeting agreed their mail is opened when they get it. On 11/6/23 at 12:00PM V31 (Activity Director) stated We do open all mail with a mail opener when we get it. We don't take anything out or look at it. We were just doing it for the resident's convenience. We weren't aware we were supposed to give it to them…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$122,236 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $122,236 — penalty dated 2023-11-13
  • Medicare payment denial — starting 2023-12-12 for 42 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to HAVEN HEALTHCARE — 7 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.1-0.1 vs chain
Health inspection 2 of 51.7+0.3 vs chain
Staffing 1 of 51.0≈ chain avg
Quality measures 1 of 51.7-0.7 vs chain
The other 6 homes this chain runs (chain average 1.1★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
HAVEN HEALTHCARE HOLDINGS LLCOrganizationDIRECT OWNERSHIP INTEREST; INDIRECT OWNERSHIP INTERESTsince 12/01/2024
GLAT, DAVIDIndividualINDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/01/2024
ISRAEL, LEVIIndividualINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 12/01/2024
CNH FINANCEOrganization5% OR GREATER SECURITY INTERESTsince 12/01/2024
ECAPITAL HEALTHCARE CORPOrganization5% OR GREATER SECURITY INTEREST; OPERATIONAL/MANAGERIAL CONTROLsince 12/01/2024
KINDRED, JANICEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/01/2024
RAY, DARRINIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/01/2024
KATZ, HAROLDIndividualTRUSTEE OF THE SNFsince 12/01/2024
ROTHNER, WILLIAMIndividualTRUSTEE OF THE SNFsince 12/01/2024
HAVEN HEALTHCARE LLCOrganizationADP OF THE SNFsince 12/01/2024

CMS files one row per role, so the 18 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$4.2M
Net patient revenuemost recent cost report
-4.2%
Operating marginrevenue minus expenses
$944K
Related-party expense22% of expenses
Who pays — share of resident-days
Medicaid 49%Medicare 7%Other / private 44%

This home reported $944K paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$253per resident / day
operating cost
$7,681per month
≈ monthly operating cost
$243per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 146104. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-20, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next