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Loft Rehab & Nursing Of Normal

510 Broadway, Normal, IL 61761 · For profit - Limited Liability company · 116 certified beds · (309) 452-4406 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0602) — most recent Feb 2026Resident-funds citation (F0567)3 immediate-jeopardy citations$353,633 in federal fines2 Medicare payment denials
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Feb 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0567)
  • inspectors cited 3 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (83) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $353,633 in federal fines (most recent 2026-05-17)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (56%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2540 Student Services
Pharmacy
100 S Fell Ave · (309) 452-0393 · Call to confirm hours
Grocery
Kroger1.0 mi
1502 N Main St · (309) 828-5640 · Call to confirm hours
Park
200 Jersey Ave · (309) 454-9540 · Typically dawn to dusk
Place of worship
Agape ISU0.4 mi
210 W Mulberry St · (309) 750-7925

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased16.5%13.4%15.4%typical
Long-stay residents who lose too much weight9.5%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.9%0.9%0.9%typical
Long-stay residents with a urinary tract infection0.3%1.5%2.0%better
Long-stay residents with depressive symptoms29.6%54.2%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.3%3.1%3.3%better
Long-stay residents whose ability to walk worsened15.7%14.3%16.1%typical
Long-stay residents on antianxiety or hypnotic medication17.0%18.3%18.9%better
Long-stay residents given the seasonal flu vaccine95.1%91.8%95.3%typical
Long-stay residents with pressure ulcers2.1%4.8%4.7%better
Long-stay residents with worsening bladder/bowel control26.4%20.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table14.4%21.7%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine73.3%63.1%79.4%typical
Short-stay residents rehospitalized after admission17.6%26.1%22.6%better
Short-stay residents with an outpatient ER visit3.6%13.9%12.0%better
Long-stay hospitalizations per 1,000 resident days2.482.021.67worse
Long-stay outpatient ER visits per 1,000 resident days1.382.221.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

44.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 89 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

44.3%U.S. median 51.5%
Got home and stayed home
9.8%U.S. median 10.7%
Went back to hospital
63.0%U.S. median 56.6%
Met the expected recovery
0.20U.S. median 0.31
Therapy hours / resident / day
0.10hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 63.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 54 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 22% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF44.3%CMS range 34.1–53.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.8%CMS range 6.9–13.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge63.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge53.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge59.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.9%CMS range 5.3–13.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.951.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.64
RN hours/ resident / day
0.47
LPN hours/ resident / day
1.95
Aide hours/ resident / day
3.07
Total nurse hours/ resident / day
0.50
RN hoursweekends
56.3%
Total nursing turnover
65.0%
RN turnover

How full it usually is: this home is certified for 116 beds and averages 87.5 residents a day — about 75% occupied, or roughly 28 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.07 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.64 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.95 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.83 hrs/resident/day on weekends vs 3.16 on weekdays — 10% thinner on weekends. RN hours go from 0.69 to 0.50 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 56% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2024-10-09)
25
at the previous standard inspection (2023-09-27)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

83 citations, most serious first. The 24 most serious are shown; the remaining 59 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-08-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based upon observation, interview and record review, the facility failed to ensure for the safety and supervision of a resident with a history of self-harm and attempts at suicide. These failures affect one (R1) of three residents reviewed for behavioral health services on the sample list of three. R1 put a plastic bag tightly over R1's head resulting in emergency transport to the hospital, previously R1 was found on 5/20/24 with the call light cord wrapped around her neck. This failure resulted in an Immediate Jeopardy. The Immediate Jeopardy began on 5/20/24 when R1 was found with the call light cord wrapped around R1's neck. R1 had continued access to self-harm items resulting in another attempt on 7/10/24. On 7/31/24 at 12:15 PM, V1 Administrator was notified of the Immediate Jeopardy situation. The surveyor confirmed by interview and record review that the immediacy was removed on 8/5/24, but noncompliance remains at Level Two because additional time is needed to evaluate the implementation and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-06-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a severely cognitively impaired resident (R1) did not exit the facility unnoticed (elopement). The facility failed to reassess and develop a plan of care for a resident with a known history of exit seeking behaviors, wandering, and supervision needs during emergency procedures. These failures affect one (R1) resident reviewed for elopement on a sample list of three residents. These failures resulted in R1 exiting the facility in the late afternoon on 5/31/24, unsupervised, being found 17 hours later in a grassy area next to a creek. R1 had potential for serious injury and/or death due to poor safety awareness in negotiating city streets/traffic and environmental hazards including a crossing four lanes of traffic to arrive at a nearby creek with dense brush, rugged terrain in the dark. This failure resulted in an Immediate Jeopardy. An Immediate Jeopardy situation was identified on 6/20/24. The Immediate Jeopardy was identified to have begun on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2023-09-27 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Failures at this level required more than one deficient practice statement. A. Based on interview and record review the facility failed to accurately transcribe hospital discharge medication orders for a resident (R37) with a seizure disorder, ensure medications were available for administration, and ensure contracted nurses have access to the backup medication supply. These failures resulted in R37 missing 13 doses of medications to control seizures: 9 doses of Divalproex Sodium, 2 doses of Levetiracetam and 2 doses of Carbamazepine; being hospitalized experiencing continued seizures and requiring intravenous seizure medication. R37 is one of three residents reviewed for hospitalizations in the sample list of 47. The Immediate Jeopardy began on 9/7/23 when R37's hospital discharge orders for Divalproex Sodium were transcribed incorrectly. V1 Administrator was notified of the Immediate Jeopardy on 9/19/23 at 3:27 PM. The surveyor confirmed by interview and record review that the Immediate Jeopardy was removed on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-05-17 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to obtain admission orders from the hospital upon admission, failed to complete a timely admission assessment and wound assessment, failed to timely administer medications for the treatment of a leg infection, diabetes, hypertension and other comorbidities and failed to provide mobility devices. The facility also failed to implement physical and occupational therapy evaluations upon admission which resulted in R1 having to stay in bed and use a bedpan for toileting needs. These failures affected one (R1) of three residents reviewed for admissions in the sample list of nine. These failures resulted in R1 sustaining ongoing, significant emotional distress, tearfulness and fear of a delayed recovery. Findings include: R1's Minimum Data Set (MDS) dated [DATE] documents R1's Brief Interview of Mental Status (BIMS) score of 15 out of a possible 15, indicating no cognitive impaired. R1's same MDS documents R1 has a0 lower extremity impairment in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-04-01 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to promote dignity for three (R6, R15, R20) of three residents reviewed for dignity in a sample of 23 residents. This failure resulted in R15 experiencing increased anxiety and becoming upset as V53 was overheard yelling/cussing (using foul language in a loud and derogatory manner) towards staff outside of R15's doorway. R6's Minimum Data Set (MDS) dated [DATE] documents R6 has severe cognitive impairment. R6's Care Plan dated 10/18/2022 documents R6 is at potential risk for abuse due to Dementia. Despite R6's inability to comprehend interview questions, R6 was repeatedly observed independently propelling to and remaining near the nurse's station located by the facility's front door where V53 (Former Administrator), V32 Receptionist, and V41 Business Office Manager offices were located. This observation made R6 have the potential to place R6 at risk to hear when V53 Administrator was allegedly being verbally inappropriate and unprofessional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-04-01 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to recognize and respond to a change in condition that required immediate intervention for two (R1, R8) of three residents reviewed for quality of care and failed to implement the physician's order for continuous oxygen therapy for one (R8) of three residents reviewed for oxygen in a sample of 23 residents. These failures resulted in R8 experiencing acute respiratory distress and being sent to the emergency department for hypoxia. R8 was diagnosed with Acute Respiratory Failure and Acute Congestive Heart Failure exacerbation.Findings Include:1.On [DATE] at 9:36 AM, R8 was observed lying in bed with oxygen at two (2) liters per minute via nasal cannula. R8 appears frail and opens and closes R8's eyes in response to verbal stimuli but does not answer questions or follow commands. R8's lips were noted to be dry and cracked. R8 did not verbally respond during this interaction. R8's Minimum Data Set (MDS) dated [DATE] documents that R8 has the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-02-18 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Observation, Interview, and Record Review the facility failed to prevent esophageal obstruction during medication administration by administering multiple medications at a time for one (R2) resident of three residents reviewed for medication administration on the sample list of three residents. This failure resulted in R2's esophagus becoming obstructed, with an inability to breath, the Heimlich maneuver was performed, and R2 was transferred to the local emergency room for further evaluation. Findings Include:Nursing Progress note dated 1/17/2026 at 8:00 PM documents at approximately 7:45 PM V13 Registered Nurse (RN) was called to room by a Certified Nursing Assistant (CNA) who reported the resident (R2) was not able to breathe. Writer entered room and observed the resident's lips being cyanotic; (R2's) Oxygen level was observed at 64% and the writer asked the resident (R2) if she could breathe and the resident (R2) shook her head side to side indicating no. Writer assessed airway and could not see…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-02-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Interview and Record Review the facility failed to answer a call light in a timely manner that resulted in a fall with injury for one (R1) resident of three residents reviewed for falls in a sample list of three residents. This failure resulted in R1 rolling from the bed, complaining of pain, requiring transfer to the local emergency room and diagnosed with multiple left and right rib fractures. Findings Include:R1's Progress Note written by V7 Licensed Practical Nurse dated 1/6/26 at 6:15 PM, documents R1 was observed lying face down between R1's bed and the wall. R1's roommate was yelling for help when the Certified Nurse Assistant entered the room and observed resident on the floor. It appeared R1 was reaching for something and rolled out of the bed. The bed was regular height. R1 was turned over carefully and R1's head was placed on a pillow. R1 didn't answer when asked what she was doing. 911 was called as R1 did say she was in pain all over. R1 was transported to a local emergency room Department…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-12-01 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to assess a resident after an unwitnessed fall and failed to assist a resident off the floor following an unwitnessed fall for one (R3) of three residents reviewed for Quality of Care and Dignity on a sample list of five residents. Based on interviews with the family, this resident suffered psychosocial harm as a result of the resident being left on the floor.Findings includeR3's Electronic Medical Record (EMR) documents that R3 had Alzheimer's Disease with early onset and Adult Failure to Thrive.R3's Minimum Data Set (MDS) dated [DATE], documents R3 had cognitive impairment with disorganized thinking, and inattention with altered levels of consciousness that fluctuated. This MDS also documents that R3 was not capable of making her own decisions and that R3 was dependent on staff to get from a sitting to standing position.R3's admission fall risk assessment dated [DATE] documents that R3 was at risk for falls.R3's Care Plan dated 10/23/25, documents that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-06-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure wheelchair pedals were in place prior to propelling a resident in a wheelchair for one of three residents (R1) reviewed for falls on the sample list of three. This failure resulted in R1 falling from the wheelchair onto the tile floor and suffering a subarachnoid hemorrhage that required an overnight hospital stay. Findings Include: R1's Care Plan dated 05/09/2025 documents R1 is diagnosed with Dysphagia, Unspecified Psychosis, Dysarthria following Cerebral infarction, Hemiplegia, Muscle Weakness, Seizures, Major Depressive disorder, Unsteadiness on Feet, Other abnormalities of gait and mobility, lack of coordination, History of Falling, unspecified Dementia, and Diabetes. R1's Care Plan dated 05/09/2025 documents R1 is at risk for falling related to weakness. R1's care plan does not document R1 as dependent for wheelchair mobility or interventions for R1 for refusing to use foot pedals during transfers/propelling by staff. R1's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · H2023-09-27 · tag F0692 — failed to prevent malnutrition and dehydration — pattern
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain a resident's nutritional and hydration status to prevent a significant weight loss and dehydration. The facility failed to: follow physician orders for monitoring enteral feeding (via gastrostomy tube) intake amounts for a resident who has care orders for nothing by mouth and ensure for placement of the resident's abdominal binder. The facility also failed to follow up with the physician and implement dietary recommendations or notify the Registered Dietician and/or Physician of the inability to obtain the recommended enteral feedings in a timely manner. The facility failed to obtain weights timely for an accurate/baseline nutritional assessment to be completed and to ensure residents enteral feeding was being administered as ordered. These failures affect one of two residents (R78) reviewed for nutrition on the sample list of 47. These failures resulted in R78 sustaining a significant weight loss and being admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-09-27 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to transcribe and implement physician orders to promptly send a resident to the hospital with a change in condition and failed to recognize a change in condition for one of two residents' (R78) reviewed for skin conditions on the sample list of 47. This failure resulted in a delay of hospitalization/treatment for R78. Upon admission to the hospital for worsening Gangrene of the right foot/toe, R78 was diagnosed with Osteomylitis and Sepsis due to Osteomylitis requiring Intravenous Antibiotics, an above the knee popliteal bypass grafting and amputation of the third right toe. Findings Include: On 9/17/23 at 10:13 AM, R78 was lying in bed. R78's right third toe was black, to the base of the toe, with red skin coloring at the base of the toe, on the top of the foot extending approximately 2 cm (centimeters). On 9/17/23 at 12:21 PM, V5 (R78's Friend/Emergency Contact) stated R78 has already lost R78's left big toe due to an infection and now the facility staff are saying R78 needs a toe on the right foot removed. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-09-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement residents' pressure relieving interventions to prevent the development of pressure ulcers, and report pressure ulcers to the nurse so a treatment order could be obtained. This failure affects one of two residents (R139) reviewed for pressure ulcers on the sample list of 47. This failure resulted in R139 developing four, stage two pressure ulcers. Findings Include: R139's MDS (Minimum Data Set) dated 9/1/23 documents R139 is alert and oriented and requires extensive assistance of one staff for transfers. R139's Skin Risk assessment dated [DATE] documents R139 is at risk for breakdown. R139's Care Plan dated 9/1/23 documents R139 is at risk for skin breakdown due to decreased mobility with interventions to administer all preventative measures as ordered by the physician and monitor for effectiveness, educate and encourage resident to reposition/allow staff to reposition frequently to decrease risk of impaired skin integrity,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2022-12-16 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to protect the resident's (R53) right to be free from verbal and mental abuse by another resident (R10). R53 and R10 are two of four residents reviewed for abuse on the sample list of 32. Findings include: R10's Physician Order Summary Report dated 12/16/22 documents the following diagnoses: Unspecified Dementia Unspecified Severity Without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance and Anxiety. R10's Minimum Data Set (MDS) dated [DATE] documents the following: Brief Interview of Mental Status score of 8 out of 15 indicating severe cognitive impairment. The same MDS documents R10 ambulates with limited assistance of one staff member and can stabilize self without staff assistance when walking. The same MDS documents R10 had verbal behavioral symptoms directed towards others '(e.g., threatening others, screaming at others, cursing at others)' one to three days a week. R10's Care Plan dated 11/18/22 includes the following: Focus, (R10)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-05-17 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review the facility repeatedly failed to maintain complete and accurate medical records for one of three residents (R1) reviewed for admission/medical records on the sample list of nine.Findings include:R1's Census record documents R1 was admitted to the facility on [DATE] (per hospital note below, R1 was admitted to this long-term care facility on 5/8/26).R1's ED (Emergency Department) to Hosp-admission (Hospital-Admission) dated 5/1/2026 - 5/8/2026 (7 days), Status: discharged (Local Hospital) Medical Center.R1's same Discharge note documents Treatment team, Principal problem: Cellulitis and abscess of right leg post fall in April.The same Discharge note documents R1 was admitted to the local hospital 05/01/26 at 5:39 pm. discharged to this long-term care facility for Physical and Occupational Therapy on 5/08/26 at 4:35 pm.R1's Minimum Data Set (MDS) dated [DATE] documents R1's Brief Interview of Mental Status (BIMS) score of 15 out of a possible 15, indicating no cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-01 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to employ a full-time certified dietary manager. This failure has the potential to affect all 83 residents.Findings Include:On 03/23/26 at 10:15am, V17 Dietary [NAME] stated there was not a Certified Dietary Manager (CDM) when asked if there was a CDM.On 03/23/26 at 2:00pm, V43 Corporate Dietary Manager stated the facility employed a CDM V44 who works part time.On 03/24/2026 at 09:15am, V43 Corporate Dietary Manager stated the facility does not have a full time Certified Dietary Manager at this time. V43 stated V44 works every Tuesday, Thursday and Friday.On 03/24/2026 at 09:20am, R15 Resident Council President, stated the facility only has a part-time CDM and V44 is usually unavailable.On 03/24/2026 at 09:25am, Employee Roster review documents V44 CDM as a part-time employee. On 03/24/2026 at 2:27pm, V44 CDM was unavailable for interview due to not being in the facility at this time. V44 did not answer the telephone at the time call was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-01 · tag F0803 — failed to meet residents' dietary needs — widespread
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to follow the menu as printed/posted. This failure has the potential to affect all 83 residents. Findings Include:On 03/23/2026 at 12:10pm, the posted lunch menu in the dining room documents Ravioli bake, Cauliflower, Bread Stick, Apple Orchard Bar and a beverage. On 03/23/2026 at 12:15pm, lunch observation was conducted in the main dining room. Residents received a main course of ravioli bake, Vegetable of the day was to be cauliflower which some residents received, some residents received mixed vegetables due to kitchen running out of cauliflower, no dessert was served on the tray at time of distribution.On 03/23/2026 at 12:20pm, conversations with random residents stated they would have preferred to have the cauliflower over the mixed vegetables and that the kitchen frequently runs out of various foods.The grievance log documents on 03/2/26 a resident and their power of attorney had concerns with missing food items.The grievance log…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-01 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to hold and serve food at 135* Fahrenheit degrees or above. This failure has the potential to affect all 83 residents.Findings Include:On 03/23/2026 at 12:15pm, three (3) random lunch trays being plated at the serving window for resident consumption had a temperature of the ravioli bake taken at 108 degrees Fahrenheit.On 03/23/2026 at 12:15pm, lunch observation was conducted in the main dining room included the temperatures of random meal trays. One meal tray contained the main course of baked ravioli at a temperature of 95.3 degrees Fahrenheit. Another meal tray containing two (2) hamburger patties on buns, the hamburger meat recorded temperature 79.5 degrees Fahrenheit and the last tray temperature in the dining room contained cauliflower as the vegetable temperature of 86 degrees Fahrenheit.On 03/23/2026 at 12:15pm, V18 Certified Nurse's Assistant confirmed the temperatures of the food trays as the temperatures were being taken on the food trays being served in the dining room to residents.On 3/23/26 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-01 · tag F0809 — failed to serve meals on a reasonable schedule — widespread
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to serve the dinner meal during the posted time of 5:30pm to 6:30pm. This failure has the potential to affect all 83 residents.Findings Include:R11's Care Plan documents an admission date of 07/31/2025, care plan documents diagnosis of Anemia, Essential (Primary) Hypertension, Personal History of Other Venous Thrombosis and Embolism, Benign Prostatic Hyperplasia Without Lower Urinary Tract Symptoms, Gout, Localized Edema, Insomnia, Chronic Diastolic (Congestive) Heart Failure, Hyperlipidemia, Morbid (Severe) Obesity Due to Excess Calories, Atherosclerotic Heart Disease of Native Coronary Artery Without Angina Pectoris, Type 2 Diabetes Mellitus with Diabetic Chronic Kidney Disease, and Peripheral Vascular Disease. R11's Minimum Data Set, dated [DATE] documents R11 is cognitively intact. On 03/23/2026 at 1:05pm, R11 stated on an unknown date in February that the dinner meal did not arrive until 8:30pm. V29 (R11's) family, at bedside confirmed R11 spoke to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-01 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure staff maintained professional standards of conduct, including accurate, truthful, and timely documentation in the medical record for four (R4, R7, R15, and R20) of four residents reviewed for falsification of records/reports for a total sample of 23 residents.Findings Include:Review of the Point of Care (POC) Audit Report printed on 3/27/2026 documents R4, R7, R15 and R20 were included on the list of residents that have missing documentation for Activities of Daily Living (ADL): Bathing on the POC Audit Report for the period of 1/5/2026 through 3/26/2026.On 3/31/2026 at 10:48 AM, V5 Certified Nurse Assistant (CNA) stated V5 was given a four-page list of residents V5 needs to complete retroactive documentation on. V5 stated V5 was not comfortable going back to document from the past days because V5 does not remember what all happened. V5 stated V5 had to make up information which V5 was not comfortable with. V5 stated V5 was told V5 would be taken off of the schedule, and V5's job will be on the line if V5 does not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-01 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to perform timely testing of residents with respiratory infection symptoms during a known Respiratory Syncytial Virus (RSV) outbreak for two of five residents (R3, R19) reviewed for infection control in the sample of 23 residents.Findings Include:On 3/25/26 at 9:07 am, V38 Assistant Director of Nursing (DON)/Infection Preventionist (IP) stated the facility had been in an RSV (Respiratory Syncytial Virus) outbreak which affected eleven residents. V38 DON/IP also stated that there was a delay in testing some residents because of agency staff using the wrong materials, which V38 caught after returning to work after the weekend.The ongoing Infection Control Log documents the first confirmed case of RSV on 2/20/26.On 3/25/26 at 9:40 am, V2 [NAME] President of Clinical Services stated that the facility policy and Department of Public Health guidance is to test for COVID-19 infection first when a resident presents with respiratory illness, even during the RSV outbreak. V2 then stated that the delay in testing for RSV…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-18 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to replace misappropriated goods in a reasonable time frame for one (R6) of three residents reviewed for abuse/misappropriation. R6 had to replace (iPhone) with R6's own personal money and the facility failed to report this to the state agency. Findings Include:On 1/5/2026 at 2:40PM, R6 reported that R6 was looking for R6's cellular device and couldn't find it. After looking through R6's room and in the dining room for the phone. V9 Registered Nurse stated at approximately 3:00PM on 1/5/2026, V9 notified R6's Power of Attorney and the facility Management of the missing phone. On 1/5/2026 at 7:34PM, V11 Normal Police Officer documented V11 took a report over the phone for a theft that occurred at this facility. V11 called and spoke with V10 (R6's) Power of Attorney. V10 stated V10 told V11 that R6 was staying at this facility and received a call from the facility that R6's cellular device with a black case, was missing. V10 gave V11 the Life 360 location for the phone, and it showed the phone was in the road 200 block of a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · Dcited before2026-02-18 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on Interview and record review the facility failed to report to state agency an allegation of misappropriated goods in a reasonable time frame for one (R6) of three residents reviewed for abuse/misappropriation of goods in a sample of three residents. Findings Include: On 1/5/2026 at 2:40PM, R6 reported to V9 Registered Nurse that R6 was looking for R6's cellular device and was unable to locate it after searching through R6's room and in the dining room/common area for the phone. V9 stated at approximately 3:00PM on 1/5/2026, R6's Power of Attorney and the facility Management was informed of R6's missing phone. On 1/5/2026 at 7:34PM, V11 local Police Officer documented V11 took a report over the phone for a theft that occurred at this facility. V11 called and spoke with V10 (R6's) Power of Attorney. V10 stated V10 told V11 that R6 was staying at the facility and received a call from the facility that R6's cellular device with a black case, was missing. V10 gave V11 the Life 360 location for the phone, and it showed the phone was in the road of the 200 block of a local road. It…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-18 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on Interview and record review the facility failed to complete a thorough investigation of misappropriated goods in a reasonable time frame and failed to replace the misappropriated goods for one (R6) resident of three residents reviewed for abuse/misappropriation of goods in a sample of three residents. Findings Include: On 1/5/2026 at 2:40PM, R6 reported to V9 Registered Nurse that R6 was looking for R6's cellular device and couldn't find it after looking through R6's room and in the dining room. V9 Registered Nurse stated at approximately 3:00PM on 1/5/2026, R6's Power of Attorney and the facility management was informed of the missing phone. On 1/5/2026 at 7:34PM, V11 Local Police Officer documented V11 took a report over the phone for a theft that occurred at this facility. V11 called and spoke with V10 (R6's) Power of Attorney. V10 stated V10 told V11 that R6 was staying at the facility and V10 received a call from the facility that R6's cellular device with a black case, was missing. V10 gave V11 the Life 360 location for the phone, and it showed the phone in the road…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 59 citations
  • Potential for harm · Ecited before2026-01-02 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to answer call lights in a timely fashion for three of three residents (R2, R7, R10) reviewed for call lights in the sample list of eleven.Findings Include:Grievance logs dated October 2025, November 2025 and December 2025 all document residents having to wait extended times for help with various activities.Resident Council Minutes dated 12/3/25 document 13 residents attended the meeting and documented staff need to answer call lights quicker.R2's Medical Record reviewed 12/30/25 documents R2 admitted to the facility on [DATE] from a local hospital with Diagnoses of Weakness, Right Sided Hemiparesis, Cognitive Decline, B12 Deficiency, Back Pain, Right Lower Extremity Pain, Microscopic Hematuria, Diabetes Mellitus, Hypertension, Hyperlipidemia, Cerebral Vascular Accident, and Multiple Sclerosis. R2's medical record does not contain an admission assessment or admission note from a licensed nurse from time of arrival until discharge. On 12/30/25 at 10:20am…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-02 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide showers for three (R1, R3 and R6) of five dependent residents reviewed for activities of daily living out of a sample list of eleven.Findings Include:R1's current Medical Record documents R1's admission to the facility on [DATE] with the following diagnoses: Acute Osteomyelitis Right Ankle and Foot, Weakness, Chronic Atrial Fibrillation, and Chronic Kidney Disease Stage Four. R1's Care Plan includes a focus regarding ADL deficits initiated 04/11/2025. R1's Minimum Data Set (MDS) dated [DATE] documents R1 is cognitively intact.On 12/30/2025 at 9:42 AM R1 stated he received a bed bath last night with water staff retrieved from another area of the facility. R1 stated he had not received a shower or bed bath for approximately two weeks prior to last night's bed bath. R1 described his bed bath water as lukewarm. R1 stated the hot water has not been working for a couple of months and that the lack of hot water is the entire uptown hall. R1 stated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-02 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure medical records were complete and accurate for four of four residents (R1, R2, R6, R9) reviewed for documentation in the sample list of eleven.Findings Include:On 12/30/25 R2's Medical Record review of Hospital Notes documents R2 admitted to the facility on [DATE] (unknown time) from a local hospital with Diagnoses of Weakness, right sided hemiparesis, Cognitive Decline, B12 Deficiency, Back Pain, Right Lower Extremity Pain, Microscopic Hematuria, Diabetes Mellitus, Hypertension, Hyperlipidemia, Cerebral Vascular Accident, and Multiple Sclerosis. The facility medical record does not contain an admission assessment or admission note with a time of arrival from a licensed nurse from time of arrival until discharge later on 11/24/25. On 12/30/25 at 10:20am V4, R2's Family, stated that R2 was not seen or assessed by a nurse while being in the facility for five hours and wanted to leave. V4 stated V4 arranged for a transport to another local nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-02 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to protect the resident's right to be free from physical abuse by another resident for two of three residents (R8 and R9) reviewed for abuse in the sample list of eleven.Findings Include:On 12/30/25 the facility provided an investigation file dated 12/2/25 documenting a physical incident occurred between two roommates/residents (R8, R9). The file documents staff responded immediately, intervening to stop the interaction and separate the residents.R8's Current Care Plan reviewed on 12/30/2025 documents R8's admission to the facility on 5/1/2025 with the following diagnoses: Metabolic Encephalopathy, Protein-Calorie Malnutrition, Anemia in Chronic Kidney Disease, and Dementia in other Diseases, Moderate, with Agitation.R8's Minimum Data Set, dated [DATE], documents R8 with a brief interview for mental status score of 14 indicating R8 is cognitively intact. R8's Care Plan dated 06/27/2025 addresses wandering without purpose and wandering into other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a resident was properly supervised to prevent a fall for one (R3) of three residents reviewed for accidents on a sample list of five. Findings include:R3's Minimum Data Set (MDS) dated [DATE] documents that R3 was not able to complete the Brief Interview for Mental Status (BIMS) due to cognitive impairment.R3's admission fall risk assessment dated [DATE] documents R3 is at risk for falls.R3's Care Plan dated 10/23/25, documents that R3 is at risk for falls related to dementia, side effects of medication and a terminal condition.R3's Care Plan dated 10/30/25, documents that R3 is an elopement risk/wanderer related to R3 is disoriented to place and has impaired safety awareness.R3's progress notes document that on 11/20/25 at approximately 6:00 AM R3 was observed on the floor in R3's room.On 11/25/25 at 12:40 PM, V18 Certified Nurse Assistant (CNA) stated V18 sat right outside of R3's room the night of her unwitnessed fall. V18 stated V18 went on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-01 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure a resident was kept free from a significant medication error for one (R3) of three residents reviewed for medication management on a sample list of five residents. Findings include:R3's Electronic Medical Record (EMR) contained a physician's order dated 10/22/25 documenting that R3 was to receive Haloperidol (HALDOL) two milligrams (mg)/ milliliter (ml) concentrate, take one ml by mouth every eight hours for agitated movements accompanied by emotional distress. R3's physician orders in R3's EMR dated 10/22/25 document an order for Haloperidol Lactate Oral Concentrate two mg/ml, give two ml by mouth every eight hours for agitation/restlessness.R3's October and November 2025 Medication Administration Record (MAR) documents that R3 received seventy-three incorrect doses of Haloperidol. R3's EMR contains a letter dated 11/20/25 documenting that V2 Assistant Director of Nursing (ADON) reported R3's Haloperidol medication error to Physicians Group. This letter documents that R3 was lethargic that day. On 11/25/25 at 12:02…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-29 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to follow their pest control policy for four residents (R3, R5, R12, R13) reviewed for Pest Control in the sample list of 15 residents. On 7/24/25 at 12:38 PM V6 Housekeeper stated V6 has seen roaches in the hallways and resident rooms, which started around March or April, and is most prominent on the Downtown [NAME] hallway.On 7/24/25 at 1:18 PM V8 Certified Nursing Assistant stated over the past year V8 has noticed roaches on the walls in hallways and resident rooms, mostly on the downtown west hallway.On 7/24/25 at 1:08 PM R3 attempted to enter R3's room. V3 Licensed Practical Nurse redirected R3 away from his room and told him his room was just sprayed. R3's room and R5, R12, R13 had the doors closed with signs posted on the door indicating the room had been sprayed with pesticide treatment and required ventilation until 4:16 PM. At 1:11 PM R12 stated he has had a couple of roaches on the floor in his room. V3 stated V3 noticed bugs in the facility starting in October, and V3 has seen bugs in R12, R13, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-29 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to follow physician's orders for administration of eye drops for one of three residents (R3) reviewed for hygiene in the sample list of 15 residents.On 7/24/25 at 9:18 AM R3 was sitting in a wheelchair. R3's eyes were red with a small amount of yellow/white matter on the lower lids. R3 rubbed his eyes with his hands. At 1:03 PM R3's eyes had a small amount of matter on the lower lids.R3's Minimum Data Set, dated [DATE] documents R3 has severe cognitive impairment. R3's active diagnoses list includes ectropion of right and left lower eyelids (drooping of eyelids).R3's Progress Note, recorded by V12 Nurse Practitioner, dated 4/10/25 documents R3 continues to have ectropion and chronic blepharitis (inflammation) to bilateral eyelids, Systane Complete ophthalmic solution ordered, continue current management.R3's active Physician's Orders include an order dated 4/1/25 for Systane Complete Ophthalmic Solution apply one drop to each eye twice daily.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-05-06 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to follow their infection prevention, response, and reporting policy following a newly identified Covid positive resident. This failure has the potential to affect all residents who reside in the facility. Findings Include: The 5/6/25 facility Census document 108 residents reside at the facility. R7's current diagnoses list includes the following diagnoses: Repeated Falls, Malignant Neoplasm of Prostate, COVID-19, Pain in Unspecified Joint, Abnormalities of Gait and Mobility, Type 2 Diabetes Without Complications, Chronic Atrial Fibrillation, Lack of Coordination, Colostomy, Hyperlipidemia, Vitamin C Deficiency. R7's progress note dated 4/14/2025 at 11:16 AM documents (R7) Tested positive for Covid; Power of Attorney here and was notified. Stated family member had tested positive and helped resident move in facility (4/11/25). R7's progress note dated 4/14/2025 at 11:33 AM documents Fax sent to (APN/Advanced Practice Nurse) to report Covid positive results; chest congestion, cough. R7's progress note dated 4/14/2025 at 11:37…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-06 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to document complete accurate assessments for one resident (R7) of three residents reviewed for documentation in a sample list of eight residents. Findings Include: R7's current diagnoses list includes the following diagnoses: Repeated Falls, Malignant Neoplasm of Prostate, COVID-19, Pain in Unspecified Joint, Abnormalities of Gait and Mobility, Type 2 Diabetes without Complications, Chronic Atrial Fibrillation, Lack of Coordination, Colostomy, Hyperlipidemia, and Vitamin C Deficiency. R7's progress note dated 4/11/25 at 7:30 PM documents R7 was admitted from the hospital emergency room following a fall at the assisted living facility where he lived on 4/11/25. R7's Nursing assessments on 4/11/25 and 4/12/25 do not indicate R7 was having any respiratory symptoms and documents R7 as negative for respiratory signs and symptoms. There are no head-to-toe assessments or respiratory assessments documented on 4/13/25, 4/14/25, or 4/15/25. R7's Electronic Medical record census report documents R7 left for the hospital 4/15/25. R7's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-10 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the timeliness of laboratory services as ordered by a physician for one (R4) of one resident reviewed for laboratory services on the sample list of three. Findings include: The After Visit Summary (AVS) dated 7/25/24 documents R4 was diagnosed with a kidney stone. The same AVS documents that on 7/19/24 R4 was admitted to the hospital and underwent bilateral Percutaneous nephrolithotomy (PCNL) for removal of bilateral staghorn kidney stones. The same AVS documents that on 7/25/24 at 12:18 PM R4 was discharged from the hospital and returned to the facility. On 7/25/24 Discharge Instructions were printed and document an Inpatient AVS (After Visit Summary) was (Printed 7/25/2024). The AVS documents a 48-hour urine is to be collected two weeks after the operative procedure and sent to the laboratory under the discharge instructions. Two weeks postoperative is August 2, 2024, for the 48-hour urine collection date to start. The AVS also documents instructions for the facility to collect a urine culture in one month and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-04 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to revise care plans for two (R4 and R7) of three residents reviewed for care plan revision from a total sample list of 10 residents. Findings include: The facility provided Care Plan Revisions Upon Status Change Policy dated 1/25/23 documents that the comprehensive care plan will be reviewed and revised as necessary when a resident experiences a status change. 1.) R4's census sheet documents admission to the facility on [DATE]. R4's Minimum Data Set, dated [DATE] documents that R4 is cognitively intact. R4's Minimum Data Set, dated [DATE] documents that R4 requires a wheelchair for mobility. The facility provided transport schedule documents that R4 was transported on the following dates: 1/9/25, 1/23/25 and 1/28/25. On 2/3/25 at 9:40AM, R4 stated that due to her size and inability to wear shoes, she was unable to keep her feet on the pedals of the transport wheelchair, resulting in R4 sliding down in the wheelchair during transport. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assess for elopement risk, document the rational for application of an elopement notification bracelet, and re-apply an elopement notification bracelet after readmission from the hospital for one (R6) of three residents reviewed for elopement from a total sample list of ten residents reviewed. Findings include: The facility Elopement and Wandering Residents Policy revised 5/6/2024 documents that the facility shall establish and utilize a systematic approach to monitoring and managing residents at risk for elopement or unsafe wandering, including identification and assessment of risk, evaluation and analysis of hazard and risk, implementing interventions to reduce hazards and risks, and monitoring for effectiveness and modifying interventions when necessary. R6's current medical diagnosis record dated 2/4/24 documents R6 has Vascular Dementia, Repeated Falls, Panic Disorder, Depression and Parkinson's Disease. R6's Minimum Data Set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-10-09 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to prevent the potential for cross-contamination of ice, failed to prevent the potential for physical cross-contamination of food, and failed to maintain sanitary food service equipment (sink) and floor areas. These failures have the potential to affect all 87 residents residing in the facility. Findings include: 1. On 10/6/2024 at 8:53AM, dark colored mildew growth was located inside of the dietary service ice machine along multiple sections of the plastic evaporator skirt. On 10/8/2024 at 2:10PM, V15 (Regional Dietary Manager) was present and reported the facility maintenance department was responsible for cleaning the machine. 2. On 10/6/2024 at 8:40AM, the kitchen three-basin sink sewer pipe was continuously dripping into a metal pan located on the floor below the sink. The pan was one-fourth full of discolored and opaque water. On 10/8/2024 at 1:31PM, the pipe leak and pan remained the same as above. 3. On 10/6/2024 at 8:41AM, the flooring surfaces throughout the dish line area of the kitchen were sticky…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-09 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to permanently affix a narcotic lock box in a medication room for three of three residents (R68, R72, R40), reviewed for medication storage in the sample list of 41. Findings include: 1.) R68's Order Summary dated 10/9/24 documents an order for Morphine Sulfate (Concentrate) Oral Solution 20 mg (milligrams)/ml (milliliters) (Morphine Sulfate), give 0.25 ml by mouth every 6 hours as needed for pain with a start date of 6/2/2024. 2.) R72's Order Summary dated 10/9/24 documents an order for Morphine Sulfate Oral Solution 20 mg/ml give 0.25 ml by mouth every 6 hours as needed for pain, SOB (shortness of breath) with a start date of 7/03/2024. 3.) R40's Order Summary dated 10/9/24 documents an order for Morphine Sulfate ER (extended release) Oral Tablet 15 mg, give 1 tablet by mouth every 12 hours for pain with a start date of 8/26/2024. 4.) R40's Order Summary dated 10/9/24 documents an order for Hydrocodone/Acetaminophen 5/325 mg oral tablet, give 1 tablet by mouth every 8 hours as needed for Pain - Severe with a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-09 · tag F0848 — pattern
    Provide a neutral and fair arbitration process and agree to arbitrator and venue.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to ensure arbitration agreements provide for the selection of an arbitration venue convenient to both parties. This failure has the potential to affect three residents (R83, R137, R187) of five reviewed for arbitration agreements on the sample list of 48. Findings include: On 10/9/2024 at 12:06 PM, V3 (Social Services Director) reported R83, R137, and R187 all signed arbitration agreements upon admission to the facility. The facility arbitration agreements signed by R83 on 8/16/2024, R137 on 9/29/2024, and R187 on 8/30/2024 do not include any language providing for the selection of an arbitration venue convenient to both parties. The contract documents the arbitration will occur in the county where the facility is located unless the parties mutually agree otherwise.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-09 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain homelike room conditions for a resident room. This failure affects one resident (R61) of 24 reviewed for clean, comfortable, homelike environment in the sample list of 48. Findings include: On 10/6/24 at 10:05AM, R61 was resting in bed. Large areas of wallpaper above R1's headboard were peeling free from the wall surface. Multiple sections approximately 4 in width were torn free from the wall surface and dangling from the wall. A section of paper approximately four feet tall was curling free from the wall. On 10/9/2024 at 12:36PM the wall remained as above. R61 was present and reported the wall had been in disrepair since R61 admitted to the facility. V18 (Certified Nurse Aide) was present and reported R61's bed had been positioned too high and was hitting the wall. R61's census sheet (printed 10/9/2024) documents R61 first began living in R61's current room on 3/23/2023.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-09 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to develop and implement a person-centered comprehensive care plan for a hearing-impaired resident (R73). This failure impacts one of one resident reviewed for impaired hearing in the sample list of 41. Findings include: On 10/07/24 at 10:23 AM R73 observed sitting in his room at the bedside without the television on, looking around. R73 stated I need my hearing aids, I can't hear. On 10/07/24 at 10:25 AM R12 stated R73 cannot hear, and staff must talk loud to him. On 10/07/24 at 10:27 AM V9 and V10 Certified Nursing Assistants stated R73's hearing aid broke a day or 2 after the resident admitted . On 10/08/24 at 11:47 AM V13 Certified Nursing Assistant stated there is a white board at the bedside the staff use to communicate with R73. V13 then shows white board and uses it to communicate with R73 to introduce surveyor to resident. On 10/08/24 at 1:24 PM V14 Care Plan Coordinator confirmed R73's care plan does not address R73's hearing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to complete pressure ulcer treatments as ordered and failed to implement pressure relieving interventions for two of two residents (R138, R142) reviewed for pressure ulcers in the sample list of 41. Findings include: 1.) R138's Order Summary dated 10/7/24 documents diagnoses including Malignant Neoplasm of Prostate, Secondary Malignant Neoplasm of Brain, Secondary Malignant Neoplasm of Bone, Traumatic Subdural Hemorrhage with Loss of Consciousness Status Unknown and Pressure Ulcer of Sacral Region. This Order Summary documents an order dated 9/12/24 for the Unstageable pressure wound due to Necrosis of the Sacrum, cleanse with normal saline, pat dry, apply thin layer of medical honey to the wound bed, cover with a bordered gauze dressing, change daily and as needed. This Order Summary also documents an order for pressure relieving boots to the bilateral lower extremities when in bed to offload pressure, document non-compliance every shift with a start date of 9/12/24. On 10/6/24 at 9:26 AM, R138 was in bed in his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-09 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to check placement of a Gastrostomy tube (g-tube) prior to administering medications and prior to administering feeding for one of one resident (R138) reviewed for Gastrostomy tubes in the sample list of 41. Findings include: R138's Order Summary dated 10/7/24 documents diagnoses including Unspecified Protein-Calorie Malnutrition, Pneumonitis Due to Inhalation of Food and Vomit, Dysphagia, Metabolic Encephalopathy, Malignant Neoplasm of Prostate, Secondary Malignant Neoplasm of Brain, Secondary Malignant Neoplasm of Bone and Traumatic Subdural Hemorrhage with Loss of Consciousness Status Unknown. R138's Order Summary dated 10/7/24 documents an order for nothing by mouth with a start date of 9/4/24. This Order Summary documents orders to flush the enteral tube with 30 milliliters of water pre/post medication administration and 5-10 milliliters of water between each medication with a start date of 10/1/24. This Order Summary also documents an order to flush the enteral tube with 125 milliliters of water before and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-09 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to place a resident in Enhanced Barrier Precautions for one of 24 residents (R142) reviewed for infection control in the sample list of 41. Findings include: R142's Nurses Note dated 10/3/24 documents R142 has a pressure ulcer on R142's Coccyx with Serosanguineous drainage. On 10/6/24 at 2:35 PM, R142 was in her room and there was no Enhanced Barrier Precaution (EBP) sign posted on her door or near her door. On 10/7/24 at 10:07 AM, V4 Registered Nurse and V5 Certified Nursing Assistant entered R142's room to complete the pressure ulcer dressing change. V4 and V5 did not don a gown prior to completing the dressing change. V4 and V5 had to open R142's incontinence brief to complete the treatment and R142's pressure ulcer was open and greater than a stage 1 pressure ulcer. On 10/7/24 at 10:47 AM, R142's room does not have an EBP sign on the door and there is no indication that staff should don PPE prior to providing care. On 10/8/24 at 12:47 PM, V19 Infection Preventionist confirmed that residents with pressure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-13 · tag F0567 — failed to protect residents' money held by the home — isolated
    Honor the resident's right to manage his or her financial affairs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to safeguard one (R1) resident personal bank account entrusted to facility for billing purposes by withdrawing money from R1's account without R1's permission. This failure affects one (R1) out of three residents reviewed for resident funds in a sample list of four residents. Findings include: R1's Electronic Medical Record (EMR) documents R1 was admitted to facility on 10/18/2023 and discharged from facility on 8/19/24. R1's Minimum Data Set (MDS) dated [DATE] documents R1 as cognitively intact. R1's Automatic Payment Authorization Agreement dated 3/6/2024 documents the facility has the authority to withdraw $6,673.44 monthly from R1's personal banking account. R1's Durable Power of Attorney (DPOA) for Finances dated 1/26/2023 documents V3 as R1's designated DPOA for finances. The facility untitled document dated 9/13/24 documents a refund of $6,673.44 to R1's personal debit card. On 9/13/24 at 12:00 PM V4 Business Office Manager (BOM) stated R1 did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-16 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a clean and homelike environment. This failure affects 36 residents (R4 through R39) reviewed for environment cleanliness on the sample of 39. Findings include: On 8/16/24, during a general environmental tour beginning at 10:05 AM and concluding 11:45 AM, environmental conditions including all of the following were noted. room [ROOM NUMBER]-bathroom floor was noted with heavy accumulations of ground in dirt and debris extending out from the floor to wall junction approximately six inches. The ground in dirt could be rubbed off with a piece of dry toilet paper. The surface of the vinyl flooring was worn to the point that the manufactured printed finish was worn through, and the dull gray underlying material was visible, creating a slippery surface. There were heavy scuff marks and worn off paint on the bathroom doors and radiant heater cover. Behind the head of bed number 2, there was a section of wallpaper approximately 24 inches…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-09-27 · tag F0585 — failed to handle grievances — widespread
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to document timely and specific actions following receipt of resident grievances. This failure has the potential to affect all 85 residents in the facility. Findings include: Facility Resident Council Minutes (8/2/2023) document resident concerns of CNA's (certified nurse aides) on phones. Facility Resident Council Minutes (9/6/2023) do not document any resolution of the above concern beneath the Old Business section of the minutes where staff indicate whether or not resident concerns were resolved satisfactorily. On 9/19/2023 at 1:41 PM, V3 (Activities Director) reported the facility did not document the required investigative process the facility used to investigate the grievance, a summary of pertinent findings or conclusions regarding the concern, a statement about whether the facility substantiated the allegation or not, or the date a written decision was issued for the resident complaint of CNA's on phones. The facility Resident/Family Grievance Policy and Procedure policy (1/1/2020) documents: All grievances,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-27 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain sanitary kitchen pantry floor areas. This failure has the potential to affect all 85 residents in the facility. Findings include: On 9/17/2023 at 8:17AM, the kitchen pantry where dry goods, canned goods, and single service items were stored for resident use floor areas were excessively soiled and had accumulations of tape, cardboard, dishes, drinking straws, plastic wrap, and single serve condiments. Dark accumulations of grease and dirt were accumulated along the pantry baseboards and lower portions of food storage racks. On 9/18/2023 at 10:15AM, the pantry remained as above. On 9/20/2023 11:28AM, the pantry areas remained as above. V10 (Dietary Manager) was present and reported dietary staff will clean the floors. The facility Resident Census and Conditions of Residents report (9/17/2023) documents 85 residents reside in the facility.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-27 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to complete required quarterly Quality Assessment and Assurance (QAA) committee meetings. This failure has the potential to affect all 85 residents in the facility. Findings include: On 9/19/2023 at 1:59PM, V1 (Administrator) provided two QAA attendance sheets (April and July 2023) for the previous year's QAA meetings. V1 reported being unsure if the facility had completed additional QAA meetings during the previous year. The facility Quality Assurance and Performance Improvement (QAPI) policy (12/2/222) documents: The Quality Assessment and Assurance (QAA) Committee shall be interdisciplinary and shall meet at least quarterly and as needed to coordinate and evaluate activities under the QAPI program, such as identifying issues with respect to which quality assessment and assurance activities, including performance improvement projects under the QAPI program, are necessary. The facility Resident Census and Conditions of Residents report (9/17/2023) documents 85 residents reside in the facility.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-09-27 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to document resident infections and antibiotic treatments as required, failed to ensure antibiotic prescriptions were limited to residents meeting nationally recognized surveillance criteria, and failed to document residents' responses to antibiotic therapy. This failure affects R23, R27, R62 and has the potential to affect all 85 residents in the facility. Findings include: The facility's Antibiotic Stewardship Program policy with a revision date of 12/22/22 documents the following: The Infection Preventionist coordinates all antibiotic stewardship activities, maintains documentation, and serves as a resource for all clinical staff. All prescriptions for antibiotics shall specify the dose, duration, and indication for use. Reassessment of empiric antibiotics is conducted after 2-3 days for appropriateness and necessity, factoring in results of diagnostic tests, laboratory reports, and/or changes in the clinical status of the resident. Monitoring of antibiotic use. The facility antibiotic stewardship binder (January-September…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-09-27 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to employee a full time Infection Preventionist per the Facility Assessment. This failure has the potential to affect all 85 residents who reside at the facility. Findings Include: The Facility assessment dated [DATE] documents the facility will have a full time DON (Director of Nursing), ADON (Assistant Director of Nursing), MDS (Minimum Data Set)/Care Plan Coordinator, and Infection Preventionist Nurse, all separate positions. On 9/25/23 at 11:20 AM, V1 Administrator stated V2 DON was the Infection Preventionist until taking over as DON on 8/28/23, so V2 is currently doing both jobs, as the facility does not have a separate Infection Preventionist. V1 confirmed the Facility Assessment documents the Infection Preventionist and DON will be separate positions. The Facility Resident Census and Conditions of Residents Form dated 9/17/23 documents there are 85 residents who reside at the facility.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-27 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to timely complete comprehensive MDS's (Minimum Data Set's) for four of 44 residents (R40, R139, R17, R48) reviewed for resident assessments on the sample list of 47. Findings Include: The facility Resident Assessment Policy dated 9/12/19 documents the facility makes a comprehensive assessment of each resident's needs, strengths, goals, life history and preferences using the resident assessment instrument (RAI) specified by CMS (Centers for Medicare and Medicaid Services). 1. R40's ongoing Census documents R40 was admitted to the facility on [DATE]. As of 9/18/23, R40 does not have a completed comprehensive MDS (Minimum Data Set). On 9/18/23 at 12:43 PM, V11 MDS/Care Plan Coordinator confirmed R40's Comprehensive admission MDS has not been completed yet and stated, it should be completed within 14 days after admission. 2. R139's ongoing Census documents R139 was admitted to the facility on [DATE]. As of 9/18/23, R139 does not have a completed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-27 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to develop comprehensive care plans to include a urinary catheter, antidepressant medication, anticoagulant medication, CPAP (Continuous Positive Airway Pressure), and seizure disorder for four (R64, R1, R20, R37) of 18 residents reviewed for care plans in the sample list of 47. Findings include: 1.) On 9/17/23 at 8:23 AM R64 had a urinary catheter that was draining clear yellow urine. R64 stated the facility replaces R64's catheter monthly and as needed, and R64 has had one urinary tract infection since R64 admitted to the facility. R64's Minimum Data Set (MDS) dated [DATE] documents the use of an indwelling urinary catheter. R64's Order Summary Report dated 9/17/23 documents an order dated 6/14/23 for size 18 french indwelling urinary catheter, check placement/functioning every shift, and replace as needed. R64's Nursing Note dated 5/16/2023 at 9:27 PM documents R64's admission summary including that R64 admitted to the facility with an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-27 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to revise comprehensive care plans to reflect the resident's current needs/condition and failed to conduct care plan meetings with residents and resident representatives for four of 44 residents (R40, R72, R78, and R75) reviewed for care plan revisions and meetings on the sample list of 47. Findings Include: The facility's Care Planning, Resident Participation Policy dated 9/12/19 documents the facility supports the resident's right to be informed of and participate in his or her care planning and treatment. The facility will notify the resident and/or resident representative, in advance, of the care to be furnished and the type of caregiver or professional that will furnish care, as well as changes to the plan of care. The facility will encourage and assist the resident and/or resident representative to participate in choosing care and treatment options. In the case of a resident who has impaired decision-making ability, the facility will,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-27 · tag F0693 — failed to provide proper feeding-tube care — pattern
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to administer tube feeding at the ordered rate, timely follow up and implement dietitian recommendations for tube feeding rate and water flushes, document routine checks of tube feeding placement and residual volumes, and record tube feeding, and water flush volumes administered for one (R286) of two residents reviewed for gastrostomy tubes in the sample list of 47. Findings include: On 9/17/23 at 9:13 AM and at 12:19 PM R286 was lying in bed with Osmolite 1.0 cal infusing at 76 ml/hr. On 9/17/23 at 12:19 PM V13 Registered Nurse stated R286's feeding rate should be 75 ml/hr and not 76 ml/hr. At this time V13 adjusted R286's tube feeding rate from 76 ml/hr to 75 ml/hr. The feeding pump indicated 886 ml of feeding had been infused. V13 stated tube feeding pumps are cleared and the amounts are recorded on the Treatment Administration Record (TAR). R286's Order Summary Report dated 9/17/23 documents Osmolite 1.0 rate 75 ml/hr continuously with 125 ml water flush every six hours initiated on 9/16/23. There is no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-27 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to perform suctioning of a tracheostomy under sterile conditions and according to facility policy, failed to have an ambu bag at the bedside for a resident with a tracheostomy, and failed to prevent potential contamination of a BiPAP Machine for four of four residents (R44, R75, R20, R286) reviewed for respiratory care on the sample list of 74. Findings Include: The Facility CPAP/BiPAP Cleaning Policy dated 9/1/20 documents it is the policy of this facility to clean CPAP/BiPAP equipment in accordance with current CDC (Centers for Disease Control) guidelines and manufacturer recommendations in order to prevent the occurrence or spread of infection. Clean the mask frame daily after use with CPAP cleaning wipe or soap and water. Dry well. Cover with plastic bag or completely enclosed in machine storage when not in use. 1.) R44's ongoing Diagnosis Listing documents the following: Malignant Neoplasm of the Larynx, Tracheostomy, Chronic Respiratory Failure with Hypoxia. R44's Care Plan dated Care Plan 9/8/23 documents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-27 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to obtain informed consent for an antidepressant for one (R1) of five residents reviewed for unnecessary medications in the sample list of 47. Findings include: R1's Minimum Data Set, dated [DATE] documents R1 has moderate cognitive impairment. R1's Order Summary Report dated 9/21/23 documents orders for Sertraline Hydrochloride 75 milligrams (mg) by mouth daily for depression, initiated on 7/23/23. R1's September 2023 Medication Administration Record documents Sertraline is administered daily as ordered. There is no documented consent for the use of Sertraline in R1's medical record. On 9/21/23 at 2:44 PM V11 Care Plan/Minimum Data Set Coordinator stated psychotropic medications can't be administered unless there is documented verbal or signed consent. On 9/21/23 at 3:18 PM V2 Director of Nursing stated there is no documented consent for R1's Sertraline. The facility's Use of Psychotropic Drugs policy revised 12/20/22 documents residents and their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-27 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to provide an Advanced Beneficiary Notice upon resident discharge from Medicare Part A services. This failure affects two residents (R24, R78) of three reviewed for beneficiary protection notifications in the sample list of 47. Findings include: R24's and R78's Beneficiary Protection Notification Review form (undated) documents the facility initiated R24's and R78's discharge from Medicare Part A services prior to R24 and R78's use of all covered Medicare benefit days. The same record documents R24 and R78 were only provided a Notice of Medicare Non-coverage and did not receive the required Advanced Beneficiary Notice of Non-Coverage. On 9/21/2023 at 3:15PM, V27 (Corporate Business Office Manager) reported R24 and R78 were not provided an Advanced Beneficiary Notice of Non-Coverage upon discharge from Medicare Part A services.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-27 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide resident privacy while performing personal cares. This failure affects two residents (R33, R50) of 44 reviewed for privacy in the sample list of 47. Findings include: On 9/19/2023 at 11:14 AM, R50 reported an unknown staff member recently performed personal cares for R50's roommate (R33) on third shift while the staff member was talking on their personal cell phone, while on speaker mode. R50 reported the staff member was going room-to-room while talking on their cell phone on speaker mode. R50 reported having a difficult time sleeping and the staff member was disruptive to R50's sleep. R33's electronic medical record (undated) documents R33 has been R50's roommate since March of 2023. Facility Resident Council Minutes (8/2/2023) document resident concerns of CNA's (certified nurse aides) on phones. The facility Promoting/Maintaining Resident Dignity policy (12/5/22) documents: staff providing care to residents should maintain resident privacy and not talk to other people while performing a task for a resident as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-27 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to provide written bed hold notification for one (R1) of three residents reviewed for hospitalizations in the sample list of 47. Findings include: On 9/18/23 at 9:36 AM V34 (R1's Power of Attorney) stated the facility did not provide written notification of bed hold when R1 was hospitalized on [DATE]. R1's Nursing Note dated 9/13/23 at 2:59 PM documents the facility was notified that R1 was transferred to the hospital from the dialysis center. R1's Nursing Note dated 9/15/23 at 6:00 PM documents R1 readmitted to the facility. There is no documentation in R1's medical record that R1 or V34 were provided written notice of R1's transfer to the hospital and bed hold notification. On 9/21/23 at 11:30 AM V2 Director of Nursing stated there was no documentation of written bed hold/transfer notification provided for R1's transfer (on 9/13/23) since R1 was transferred to the hospital from dialysis. V2 stated the nurse should have followed up with dialysis to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-27 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure Minimum Data Set (MDS) assessments were accurately completed to include the use of an anticoagulant for one (R20) of five residents reviewed for unnecessary medications in the sample list of 47. Findings include: R20's April 2023 Medication Administration Record documents R20 received Eliquis (anticoagulant) 5 milligrams (mg) by mouth twice daily, initiated on 3/1/23. R20's September 2023 MAR documents R20 received Eliquis 5 mg twice daily, initiated on 6/12/23. R20s MDS dated [DATE] and MDS dated [DATE] do not document that R20 receives an anticoagulant daily. On 09/21/23 at 2:44 PM V11 Care Plan/MDS Coordinator stated V11 has been the Care Plan/MDS Coordinator since April 2023. V11 reviewed R20's orders, April MDS, and July MDS. V11 confirmed R20's April MDS and July MDS are inaccurate and should document R20's daily anticoagulant use. The facility's Resident Assessment - RAI (Resident Assessment Instrument) policy dated as revised 12/19/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-27 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure a baseline Care Plan was completed accurately to include the use of a urinary catheter for one (R64) of one resident reviewed for urinary catheters in the sample list of 47. Findings include: On 9/17/23 at 8:23 AM R64 had a urinary catheter that was draining clear yellow urine. R64 stated the facility replaces R64's catheter monthly and as needed, and R64 has had one urinary tract infection since R64 admitted to the facility. R64's Order Summary Report dated 9/17/23 documents an order dated 6/14/23 for size 18 french indwelling urinary catheter, check placement/functioning every shift, and replace as needed. R64's Nursing Note dated 5/16/2023 at 9:27 PM documents R64's admission summary including that R64 admitted to the facility with an indwelling urinary catheter size 18 french and 30 cubic centimeter balloon. R64's Baseline Care Plan dated 5/16/23 documents R64 as continent of urine and indwelling catheter is not marked under the section for bowel/bladder appliances. On 9/20/23 at 1:07 PM V11 Care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide services to a resident requiring extensive assistance with transferring from a wheelchair. This failure affects one resident (R139) reviewed for Activities of Daily Living assistance on the sample list of 47. Findings Include: R139's MDS dated [DATE] documents R139 is alert and oriented and requires extensive assistance of one staff for transfers. On 9/17/23 at 11:30 AM, R139 was sitting up in a wheelchair and stated staff got R139 up around 7:00 am for breakfast and refuse to lay R139 down until after lunch. On 9/17/23 at 1:30 PM, R139 remains sitting up in the wheelchair in R139's room. R139 stated staff still have not laid R139 down after requesting to be laid down several times. On 9/18/23 at 9:54 AM, R139 was sitting up in a wheelchair in R139's room. R139 stated R139 has been up since 7:00 am again and R139's buttocks is hurting really bad, so R139 has requested to be laid down. On 9/18/23 at 11:10 AM, R139 was lying in bed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to safely store an oxygen cylinder for one of two residents (R9) reviewed for oxygen on the sample list of 47. Findings Include: On 9/17/23 at 9:42 AM, an oxygen cylinder was lying across a wheelchair seat in R9's room, unsecured. At this time, V4 LPN (Licensed Practical Nurse) stated the oxygen cylinder was for R9 who was hospitalized a few days ago. V4 also stated the oxygen cylinder isn't supposed to be like that, it should be secured. V4 then exited R9's room without securing the oxygen cylinder. R9's ongoing Census documents R9 was hospitalized on [DATE]. The facility Oxygen Safety Policy dated 9/15/22 documents oxygen storage locations shall be in an enclosure or within an enclosed interior space of noncombustible or limited combustible construction, with doors or gates that can be secured against unauthorized entry. Cylinders will be properly chained or supported in racks or other fastenings (sturdy portable carts, approved stands) to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-27 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to monitor and record fluid intake and implement dialysis recommendations/orders for one (R1) of one resident reviewed for dialysis in the sample list of 47. Findings include: R1's Hemodialysis Communication Forms document the following: On 8/4 dialysis session was stopped two hours early due to R1's complaint of pain and includes instructions to administer R1's PRN (as needed) pain medications and Lorazepam as prescribed prior to dialysis sessions to lessen shortening of sessions. On 8/9 R1's dialysis session ended one hour and twenty minutes early due to diarrhea. On 8/18/23 R1 was saturated with stool, was brought back to the facility for incontinence care, and the dialysis center requested R1 return for R1's dialysis treatment. On 8/21/23 dialysis instructed to give Loperamide prior to dialysis appointments. On 9/18/23 dialysis instructed to hold Calcium Acetate and Sevelamer under the section titled New Orders. R1's Order Summary Report dated 9/21/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-27 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to document a medical necessity for prescribing antibiotic medications. This failure affects three residents (R23, R27, R62) of three reviewed for unnecessary antibiotics in sample list of 47. Findings include: The facility's Antibiotic Stewardship Program policy with a revision date of 12/22/22 documents the following: Antibiotic use protocols: All prescriptions for antibiotics shall specify the dose, duration, and indication for use. Reassessment of empiric antibiotics is conducted after 2-3 days for appropriateness and necessity, factoring in results of diagnostic tests, laboratory reports, and/or changes in the clinical status of the resident. R23's Electronic Medical Record (EMR) documents V17 Nurse Practitioner (NP) prescribed an order for Nitrofurantoin (Antibiotic) 100 milligrams (mg), take one capsule by mouth twice a day for a urinary tract infection (UTI) for seven days on 8/22/23. R23's August Medication Administration Record (MAR) documents R23 completed the prescribed antibiotic course. R23's McGeer Criteria for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-27 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to post signage and implement transmission-based precautions during nebulizer administration for one (R286) of two residents reviewed for tracheostomy in the sample list of 47. Findings include: On 9/18/23 at 9:53 AM R286 was lying in bed. R286 has a tracheostomy and R286's nebulizer was administering. There was a sign (turned backwards with instructions facing the door) on R286's door indicating Nebulizer Treatment/BIPAP (Bilevel Positive Airway Pressure/CPAP (Continuous Positive Airway Pressure) in process; wear a well fitted mask, eye protection, and gloves upon entering; keep the door closed and window open for 60 minutes after administration. On 9/18/23 at 9:58 AM V39 Licensed Practical Nurse stated this is V39's first time working on R286's hallway and V39 was unsure of the precaution's signage posted on R286's door. V39 stated V39 wore a surgical mask and gloves to setup/administer R286's nebulizer treatment. V39 confirmed the sign on R286's door was not turned to indicate R286's nebulizer was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-12-16 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation and interview the facility failed to ensure food was protected from potential cross contamination, failed to ensure food was stored in a manner to assure sound condition, safety, and quality, and failed to maintain food contact surfaces in a clean, sanitary condition. These failures have the potential to affect all 81 residents residing in facility. Findings include: The facility Census and Condition Report dated 12/14/22 documents 81 residents residing in facility all or most of whom consume food prepared in the facility kitchen. 1.) On 12/13/22 at 10:40 am V27 [NAME] wore disposable gloves while touching raw hamburger patties. V27 cook wearing the same gloves then picked up a plastic lid laying on floor and placed lid on container of rice. V27 wearing the same gloves continued to cook the raw hamburger patties on the flat top oven touching V27's contaminated gloves to the raw hamburger patties. 2.) On 12/13/22 at 9:20 am food was not protected in the facility walk in refrigerator. There was an opened bag of yellowed broccoli with tan liquid that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-12-16 · tag F0837 — widespread
    Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview and record review, the facility failed to ensure the facility employed a licensed administrator. This failure affects all 81 residents residing in the facility. Findings include: On 12/14/22 at 11:15 am, V4 Human Resources Director/Acting Administrator (HR Director) stated V4 is the HR Director for the facility and is not a Licensed Nursing Home Administrator (LNHA). V4 stated V4 has not started taking the LNHA classes. On 12/16/22 at 8:52 am, V2 Director of Nursing stated the facility does not have an administrator at this time. V2 stated the facility has not had an administrator employed since 9/16/22. The facility provided an undated employee roster, and no administrator is documented on this roster. The Resident Census and Conditions of Residents Report dated 12/14/22 documents the facility has 81 residents in house.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-12-16 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation and interview the facility failed to prevent the spread of COVID-19 by not following their COVID-19 testing policy for one (R66) resident, failed to wear Personal Protective Equipment (PPE) while providing care for two COVID-19 positive residents for one resident (R58, R60 ), failed to properly dispose of contaminated Personal Protective Equipment (PPE) for one resident (R58) and failed to ensure contaminated linen and garbage from COVID-19 positive residents was disposed of properly. These failures affected four residents (R20, R58, R60 and R66) out of 17 residents reviewed for infection control in a sample list of 32 residents. Findings include: 1.) R66's undated Face Sheet documents End Stage Renal Disease (ESRD), History of COVID-19, Chronic Respiratory Failure, Congestive Heart Failure and Protein Calorie Malnutrition. R66's Nurse Progress Note dated: -11/10/22 at 5:15 pm documents (R66) returned to facility. (R66) demanded to see nurse as soon as possible. (R66) wanted a pain pill for a pain level of 10 in (R66's) back. (R66) refused dinner…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-16 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview the facility failed to ensure dignity was maintained by failing to allow residents to eat in the dining room and failed to provide appropriate plates and cutlery during meal service. These failures affected four residents (R13, R24, R52 and R53) of seven residents reviewed during dining on the sample list of 32. Findings include: On 12/14/22 at 10:40 am the facility main dining room was not set-up to provide meal services. The main dining room was cluttered with numerous cardboard boxes, a bare Christmas tree, ornaments and residents' laundry strewn across the chairs. V1, Regional Clinical Support, Registered Nurse (RN) stated all residents that are positive for Covid-19 and the other resident that are negative for Covid-19, all dine in their rooms. On 12/15/22 between 8:30 am-9:00 am breakfast meals were being served room to room, to residents down each hall of the facility by unidentified staff. Resident (unidentified) meals were served in styrofoam containers…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-16 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assess a resident's ability to self-administer medications for one of one resident (R66) reviewed for self-administration of medication on the sample list of 32. Findings Include: The facility policy Resident Self-Administration of Medication dated 07/01/2021 documents the following: Policy: It is the policy of this facility to support each resident's right to self-administer medication. A resident may only self-administer medications after the facility's interdisciplinary team has determined which medications may be self-administered safely. Policy Explanation and Compliance Guidelines: 1. Each resident is offered the opportunity to self-administer medications during the routine assessment by the facility's interdisciplinary team. 2. Resident's preference will be documented on the appropriate form and placed in the medical record. 3. When determining if self-administration is clinically appropriate for a resident, the interdisciplinary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-16 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to operationalize their abuse prevention policy by failing to prevent resident to resident verbal and mental abuse, failing to recognize a resident-to-resident altercation as potential abuse and failing to report an allegation of abuse immediately to the state survey agency. These failures affect two of four residents (R10 and R53) reviewed for abuse on the sample list of 32 residents. Findings include: The facility policy Abuse, Neglect and Exploitation dated 06/08/20 documents the following: Policy: Each resident has the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion and any physical or chemical restraint not required to treat the resident's medical symptoms. Residents must not be subject to abuse by anyone, including, but not limited to; facility staff, other residents, consultants, contractors, volunteers, or staff of other agencies serving the resident, family members, legal guardians,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-16 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to report an allegation of verbal and mental abuse immediately to the state survey and certification agency. This failure affects two of four residents (R10 and R53) reviewed for abuse on the sample list of 32 residents. Findings include: On 12/15/22 during the group meeting between 10:45 am and 11:45 am, R53 stated R53's roommate, R10 called R53 a jackass last evening 12/14/22 and R10 said R10 was going to bash (R53's) head in and kick (R53's) butt. R53 also stated staff were notified and R10 was moved to another room. R53 also stated My roommate (R10) scared me. I was afraid to go to sleep. R10's Mood and Behavior Note dated 12/14/2022 at 6:42 pm documents Note Text: Resident's roommate (R53) (complained of) resident (R10) made threatening statements to her including physical violence. Resident (R10) removed from her (R10's) current room and moved to an empty room on the hallway for the evening. Nurse manager on call notified via phone call. On 12/15/22 at 12:00 pm V1, Regional Clinical Support, Registered Nurse confirmed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-16 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure a Preadmission Screening and Resident Review (PASARR) screening was completed for two (R41 and R59) out of two residents reviewed for PASARR screenings in a sample list of 32 residents. Findings include: The facility policy titled 'Resident Assessment -Coordination with PASARR Program revised 12/11/22 documents the following: All applicants to this facility will be screened for serious mental disorders and intellectual disabilities and related conditions in accordance with the state's Medicaid rules for screening. 1. R41's undated Face Sheet documents an admission date of 12/1/18. R41's Physician Order Sheet (POS) dated December 1-31, 2022, documents medical diagnoses of Psychosis not due to a substance, Dementia, Schizophrenia, Anxiety Disorder, Depressive Episodes and Bipolar Disorder. R41's Electronic Medical Record (EMR) does not document a PASARR screen. On 12/15/22 at 2:00 pm V15 Business Office Manager stated facility does not have any documentation of a PASARR. V15 stated We (facility) do not have a PASARR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-16 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview, the facility failed to ensure R43's surgical wound dressing and diabetic ulcer dressing were changed daily as the physician ordered. The facility also failed to maintain documentation of R43's weekly wound measurements. These failures affected one of three residents (R43) reviewed for wounds on the sample list of 32. Findings include: R43's Hospital General Information note dated 9/7/22 documents R43 was admitted to the hospital for surgery. Procedure: Amputation Left Transmetatarsal (partial foot). R43's Treatment Administration Record (TAR) documents a physician order dated 11/04/22 as follows: Wound Left Transmetatarsal Amputation Site: cleanse with wound wash, pat dry, apply Medihoney paste then apply nonbordered sterile gauze and wrap with (gauze wrap) daily. every day shift. The same TAR documents a physician order dated 10/21/22. Wound #7-Left Calcaneus (heel): cleanse with saline wash, pat dry, place silver alginate in wound bed, cover with non-bordered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-16 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview the facility failed to prevent cross contamination during pressure sore treatments for one (R20) resident out of three residents reviewed for pressure ulcers in a sample list of 32 residents. Findings include: R20's undated Face Sheet documents medical diagnoses of Paraplegia, Neoplasms of Urinary Bladder, Neuromuscular Bladder, Chronic Obstructive Pulmonary Disorder (COPD), Major Depressive Disorder and Chronic Pain. R20's Minimum Data Set (MDS) dated [DATE] documents R20 as being moderately cognitively impaired. This same MDS documents R20 as requiring extensive assistance of two people for bed mobility, transfers, dressing, toileting and personal hygiene. R20's Physician Order Sheet (POS) dated December 1-31, 2022, documents a physician order to Cleanse Left Posterior Lateral Ankle pat dry, apply Calcium Alginate, foam and gauze roll every other day, cleanse Right Heel pressure site, pat dry and apply Calcium Alginate border foam daily, and cleanse Right…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview the facility failed to implement a post fall intervention for a resident (R75) at high risk for falls with a history of falls. R75 is one of two residents reviewed for falls/accidents on the sample list of 32. Findings include: R75's Minimum Data Set (MDS) dated [DATE] documents the following: R75's Brief Interview of Mental Status scores 3 out of a possible 15, indicating severe cognitive impairment. The same MDS documents R75 requires extensive assistance of two person for transfers and has had two no injury falls prior to this assessment. R75's (Formal) Fall Scale assessment dated [DATE] documents the following: R75 has a history of falls, has a fall score of 50 and is at high risk for falls with a score above 45. R75's Fall Interdisciplinary Team Note dated 11/15/2022 07:36 am documents the following: Time of fall: 1730 (5:30 pm) Date of fall: 11/11/2022 V/S: see vitals flowsheet Activity at time of fall: w/c (wheelchair) reaching for something off the floor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-16 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview the facility failed to prevent cross contamination during urinary catheter care for (R20) and failed to measure urinary output in accordance with facility policy for (R69). R20 and R69 are two of two residents reviewed for indwelling urinary catheters on a sample list of 32 residents. Findings include: 1.) R20's undated Face Sheet documents medical diagnoses of Paraplegia, Neoplasms of Urinary Bladder, Neuromuscular Bladder and personal history of Urinary Tract Infections. R20's Minimum Data Set (MDS) dated [DATE] documents R20 as being moderately cognitively impaired. This same MDS documents R20 as requiring extensive assistance of two people for bed mobility, transfers, dressing, toileting and personal hygiene. R20's Physician Order Sheet (POS) dated December 1-31, 2022, documents a physician order to cleanse R20's Suprapubic Urinary Catheter with soap and warm water, rinse, pat dry and apply new drain sponge twice per day and as needed. On 12/15/22 at 9:30 am…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-16 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to include a Care Plan for Renal Dialysis and failed to ensure Renal Dialysis communication was completed and documented with each Renal Dialysis session for R287, one of two residents reviewed for Renal Dialysis in a sample list of 32 residents. Findings include: 1.) R287's undated Face Sheet documents an admission date of 5/14/22. This same face sheet documents R287's medical diagnoses of Congestive Heart Failure (CHF), Aphasia, Altered Mental Status, End Stage Renal Disease, Vascular Dementia and Dependence on Renal Dialysis. R287's Physician Order Sheet (POS) dated December 1-31, 2022, documents a physician order starting 5/17/22 for renal dialysis three times per week on Mondays, Wednesdays and Fridays. R287's Care Plan does not include a focus area, goal, nor interventions for Renal Dialysis. R287's Electronic Medical Record (EMR) does not document Renal Dialysis communications for each dialysis session outside of facility. On 12/15/22 at 2:30 pm V1 Regional Clinical Support Nurse stated We (facility) know there is a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-16 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prevent a significant medication error by failing to follow the physician ordered time of administration, directives for clinical staff to administer medication, and by failing to follow the medication administration policy to observe resident consumption of medication. These failures affected one of ten residents (R66) observed during medication administration in the sample list of 32. Findings Include: R66's Physician Order Summary Report Sheet (POS) dated 12/16/22 documents the following diagnoses: Hypertensive Chronic Kidney Disease With Stage Five Chronic Kidney Disease or End Stage Renal Disease and Dependence on Renal Dialysis. The same POS documents the following physician ordered medications: Apixaban (anticoagulant/blood thinner) Tablet 2.5 milligram (mg) by mouth, two times a day, for (the) prevention of unwanted clots in the veins. Calcium Acetate (phosphorous binder to prevent absorption from diet, into the blood stream),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2022-12-16 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to have the required committee members present at one Quality Assessment and Assurance (QAA) meeting of the four quarterly meetings for the year. This has the potential to affect all 81 residents in the facility. Findings include: The facility's Quality Assurance Performance Improvement (QAPI) Sign-In Sheet dated 9/19/22, does not have a name or signature for an Administrator or for V14 Medical Director being present on that date. This same document notes [V14 Medical Director] unable to attend. On 12/16/22 at 8:52am, V2 Director of Nursing confirmed V14 was not present at the 9/19/22 QAPI meeting. V2 stated the facility has not had an Administrator employed since 9/16/22. The Resident Census and Conditions of Residents Report dated 12/14/22 documents the facility has 81 residents residing and receiving services in the facility.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$353,633 in federal fines across 5 penalties. 2 Medicare payment denials on record.

  • $51,870 — penalty dated 2026-05-17
  • $98,358 — penalty dated 2025-12-01
  • $12,356 — penalty dated 2024-06-24
  • $85,859 — penalty dated 2024-06-24
  • $105,190 — penalty dated 2023-09-27
  • Medicare payment denial — starting 2025-12-30 for 119 days
  • Medicare payment denial — starting 2024-07-26 for 52 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to THE LOFT REHABILITATION AND NURSING — 7 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 51.9+0.1 vs chain
Health inspection 1 of 51.9-0.9 vs chain
Staffing 1 of 51.0≈ chain avg
Quality measures 5 of 53.6+1.4 vs chain
The other 6 homes this chain runs (chain average 1.9★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
AARON, ADAMIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST23%since 12/01/2018
AARON, DANIELIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER23%since 12/01/2018
AARON, MICHAELIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST23%since 12/01/2018
AARON, ROBERTIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER23%since 12/01/2018
RITTER, DANIELIndividualW-2 MANAGING EMPLOYEEsince 12/01/2018
AARON, FREDIndividualCORPORATE OFFICERsince 12/01/2018

CMS files one row per role, so the 8 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.1M
Net patient revenuemost recent cost report
-7.3%
Operating marginrevenue minus expenses
$422K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 81%Medicare 6%Other / private 14%

About 81% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $422K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$293per resident / day
operating cost
$8,895per month
≈ monthly operating cost
$273per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145031. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-10-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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