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Quincy Healthcare & Sr Living

1440 North 10th Street, Quincy, IL 62301 · For profit - Limited Liability company · 89 certified beds · (217) 224-3780 Medicare & Medicaid certified

Call the home — (217) 224-3780 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Jun 2026Behavioral-health or dementia-care citation — no harm found (F0758)4 actual-harm citations$37,258 in federal fines1 Medicare payment denial
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 4 actual-harm citations
  • a high number of inspection citations overall (46) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $37,258 in federal fines (most recent 2025-07-09)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)
  • nursing-staff turnover (58%) runs well above the national median (45%)
  • about 22% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
612 N 11th St · (217) 224-9484 · Call to confirm hours
Pharmacy
927 Broadway St · (800) 701-2226 · Call to confirm hours
Grocery
1501 N 12th St · (217) 221-5600 · Call to confirm hours
Park
1707 N 12th St · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased24.5%13.4%15.4%worse
Long-stay residents who lose too much weight4.9%6.3%5.4%typical
Long-stay residents with a catheter left in their bladder1.5%0.9%0.9%worse
Long-stay residents with a urinary tract infection9.0%1.5%2.0%worse
Long-stay residents with depressive symptoms8.9%54.2%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.0%3.1%3.3%better
Long-stay residents whose ability to walk worsened23.1%14.3%16.1%worse
Long-stay residents on antianxiety or hypnotic medication21.1%18.3%18.9%worse
Long-stay residents given the seasonal flu vaccine95.8%91.8%95.3%typical
Long-stay residents with pressure ulcers8.2%4.8%4.7%worse
Long-stay residents with worsening bladder/bowel control17.0%20.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table10.9%21.7%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine64.4%63.1%79.4%worse
Short-stay residents rehospitalized after admission21.8%26.1%22.6%typical
Short-stay residents with an outpatient ER visit8.0%13.9%12.0%better
Long-stay hospitalizations per 1,000 resident days2.332.021.67worse
Long-stay outpatient ER visits per 1,000 resident days1.892.221.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

36.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 126 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

36.9%U.S. median 51.5%
Got home and stayed home
13.4%U.S. median 10.7%
Went back to hospital
13.2%U.S. median 56.6%
Met the expected recovery
0.18U.S. median 0.31
Therapy hours / resident / day
0.06hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 13.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 38 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.18 therapist hours per resident per day in 2026Q1 — more than 18% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF36.9%CMS range 28.3–44.051.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF13.4%CMS range 9.6–17.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge13.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge15.8%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge15.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified96.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.5%CMS range 3.8–9.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.921.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.85
RN hours/ resident / day
0.41
LPN hours/ resident / day
2.13
Aide hours/ resident / day
3.38
Total nurse hours/ resident / day
0.66
RN hoursweekends
57.6%
Total nursing turnover
54.5%
RN turnover

How full it usually is: this home is certified for 89 beds and averages 76.5 residents a day — about 86% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.38 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.85 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.13 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.96 hrs/resident/day on weekends vs 3.55 on weekdays — 17% thinner on weekends. RN hours go from 0.92 to 0.66 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 58% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2025-07-09)
14
at the previous standard inspection (2024-08-28)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

46 citations, most serious first. The 14 most serious are shown; the remaining 32 are one tap away and print in full.

  • Actual harm · Gcited before2026-06-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident's call light was answered promptly and the resident received timely incontinence care for one of three residents (R3) reviewed for dignity in the sample of five. These failures resulted in R3 sitting in urine for an extended period of time, experiencing feelings of disgust and anger, feeling insulted and uncomfortable, and experiencing pain and burning to her buttocks. Findings include:The facility's Resident Rights policy dated 2/21 documents, Employees shall treat all resident with kindness, respect, and dignity.The facility Dignity policy dated 2/21 documents, Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being, level of satisfaction with life, and feeling of self-worth and self-esteem. Residents are treated with dignity and respect at all times. Demeaning practices and standards of care that compromise dignity are prohibited. Staff are expected to promote dignity and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • Actual harm · Gcited before2025-07-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to identify and provide necessary treatment and services to promote healing and prevent worsening of pressure injuries, assess and document wound conditions, perform weekly wound assessments with measurements, notify the physician of wound progression, administer the correct treatment per the physician's order, and failed to properly apply a wound vacuum for three of four residents (R26, R53 and R62) reviewed for pressure ulcers. These failures resulted in R26, R53 and R62, experiencing deterioration of their pressure injuries without timely or appropriate clinical response.Findings include:The facility's Pressure Injuries Overview policy dated 3/2020 documents Pressure ulcers/injuries occur because of intense and/or prolonged pressure or pressure in combination with shear. The tolerance of soft tissue for pressure and shear may also be affected by skin temperature and moisture, nutrition, perfusion, co-morbidities, and condition of the soft…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-04-26 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure a resident's call light was answered timely to provide toileting assistance for one of three residents (R1) reviewed for call lights in the sample of three. This failure resulted in R1 soiling herself while waiting for assistance and sitting for several hours and causing her emotional distress. Findings include: The facility's Resident Rights policy, dated 2/2021, documents Employees shall treat all residents with kindness, respect, and dignity. Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to: a dignified existence; be treated with respect, kindness, and dignity. The facility's Dignity policy, dated 2/2021, documents Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being, level of satisfaction with life, and feelings of self-worth and self-esteem. Demeaning practices and standards of care that compromise dignity are prohibited. Staff are expected to promote dignity and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-11-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to remove a resident's wheelchair pedals during a sit to stand transfer from the wheelchair to the recliner for one of four resident (R52) reviewed for accidents in the sample of 33. This failure resulted in R52 hitting her left outer calf on the wheelchair pedal during the transfer, resulting in R52 sustaining a seven cm (centimeter) long full thickness, painful, gaping laceration of the left, lower leg requiring R52 to be transferred to the emergency room to received internal and external sutures of the laceration. Finding include: The facility's Using a Mechanical Lifting Machine policy dated July 2017, states The purpose of this procedure is to establish the general principles of safe lifting using a mechanical lifting device. This same policy states 4. Prepare the environment: a. Clean an unobstructed path for the lift machine; b. Ensure there is enough room to pivot. R52's Minimum Data Set assessment dated [DATE], documents R52 is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-23 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Interview and Record Review, the facility failed to ensure a physician was notified of a residents change in skin conditions when new concerns were identified for one of three residents (R1) reviewed for Change of Condition in the sample of three.Findings include:The facility's Change in Resident Condition or Status policy, dated 2/2021, documents Our facility promptly notifies the resident, his or her attending physician, and the resident representative of changes in the resident's medical/mental condition and/or status. The nurse will notify the resident's attending physician or physician on call when there has been a (an): accident or incident involving the resident; discovery of injuries of an unknown source; significant change in the resident's physical/ emotional/ mental condition. The nurse will record in the resident's medical record information relative to changes in the resident's medical/mental condition or status.The facility's Skin Tears- Abrasions and Minor Breaks policy, dated 9/2013,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-23 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Interview and Record Review, the facility failed to report a new injury of unknown source to the abuse coordinator for one of three residents (R1) reviewed for Abuse in the sample of three.Findings include:The facility's Abuse, Neglect, Exploitation and Misappropriation Prevention policy, dated 4/2021, documents Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual or physical abuse, and physical or chemical restraint not required to treat the resident's symptoms. Identify and investigate all possible incidents of abuse, neglect, mistreatment, or misappropriation of resident property. Investigate and report any allegations within timeframes required by federal requirements. Protect residents from any further harm during investigations.The facility's Investigating Resident Injuries policy, dated 4/2021, documents All resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Interview and Record Review, the facility failed to ensure residents were provided adequate bathing/showers to maintain proper hygiene and skin care for two of three residents (R1, R2) reviewed for showers in the sample of three.Findings include:The facility's Bath, Shower/Tub policy, dated 2/2018, documents The purposes of this procedure are to promote cleanliness, provide comfort to the resident and to observe the condition of the resident's skin.The facility's Resident Council minutes for April, May and June 2026 all document that resident showers are not being given twice a week and the issue remains on-going.1. R1's Physician Order Sheet, dated 5/15/26, documents R1 was admitted to the facility on [DATE] and has diagnoses including Morbid Obesity, Heart Failure, Peripheral Vascular Disease, Methicillin Resistant Staphylococcus Aureus infection and Cellulitis of the left lower limb.On 6/23/26 at 11:05 AM, V5 (local hospital Registered Nurse) confirmed caring for R1 when she transferred to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-23 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Interview and Record Review, the facility failed to properly assess a resident's new skin condition and ensure identified wounds were evaluated and obtain treatment orders for one of three residents (R1) reviewed for wounds in the sample of three.Findings include:The facility's Skin Tears- Abrasions and Minor Breaks policy, dated 9/2013, documents The purpose of this procedure is to guide the prevention and treatment of abrasions, skin tears, and minor breaks in the skin. Obtain a physician's order as needed. Document physician notification in medical record. An abrasion is an area on the skin that has been damaged by friction, scraping, rubbing or trauma. A skin tear is the disruption of epidermis resulting in a lifting or friction of the skin. If the wound is bleeding, gently apply a compress with pressure over the wound and reinforce the compress as needed to control any bleeding. If the bleeding persists after efforts to stop it, or an object is embedded into the abrasion, or other medical attention…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on Interview and Record Review, the facility failed to ensure a resident was monitored and assessed for skin injuries after falling and ensure a post fall risk assessment was completed for one of three residents (R1) reviewed for Falls in the sample of three.Findings include:The facility's Assessing Falls and Their Causes policy, dated 3/2018, documents After a Fall: Document any observed signs or symptoms of pain, swelling, bruising, deformity, and/or decreased mobility; and any changes in level of responsiveness/ consciousness and overall function. Note the presence or absence of significant findings. Complete an incident report for resident falls no later than 24 hours after the fall occurs. The incident report should be completed by the nursing supervisor on duty at the time and submitted to the director of nursing services. After an observed or probable fall, clarify the details of the fall, such as when the fall occurred and what the individual was trying to do at the time the fall occurred. When a resident falls, the following information should be recorded in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-16 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to complete treatments for two residents (R3, R4) of three reviewed for wound care in a total sample of four.The facility's Documentation Policy dated July 2017 documents Policy Statement: All services provided to the resident, progress toward the care plan goals, or any changes in the resident's medical, physical, functional or psychosocial condition, shall be documented in the resident's medical record. The following information is to be documented in the resident medical record: a. Objective observations; b. Medications administered; c. Treatments or services performed. R3's EHR (Electronic Health Record) documents R3 was admitted to the facility 3/9/23 with diagnoses to include Multiple Sclerosis, Spinal Stenosis, Poly-osteoarthritis, Fibromyalgia, Bipolar Disorder, hypertension, and Depression. R3's Physicians Order dated 2/3/26 documents a treatment order for (Hydrophilic) paste and Silicone Foam Border dressing to right inferior gluteal fold every…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-16 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to follow infection control precautions for one (R2) of three resident reviewed for wound care in a total sample of four. The facility's Enhanced Barrier Precautions Policy dated March 2024 documents Policy Interpretation and Implementation: 2. EBP (Enhanced Barrier Precautions) employ targeted gown and glove use in addition to standard precautions during high contact resident care activities when contact precautions do not otherwise apply. a. Gloves and gown are applied prior to performing the high contact resident care activity (as opposed to before entering the room). 3. Examples of high-contact resident care activities requiring the use of gown and gloves for EBP's include: a. dressing' b. bathing/showering; c. transferring; d. providing hygiene; e. changing linens; f. changing briefs or assisting with toileting; g. device care or use; h. wound care (any skin opening requiring a dressing).R2's Electronic Health Record documents R2 was admitted to the facility 2/28/24 with diagnoses to include Parkinsonism,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-14 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to notify the residents representative and physician of an injury for one of three residents (R1) reviewed for Quality of Care in the sample of three. Findings include:The Change in a Resident's Condition or Status policy dated 2/2021, documents Our facility promptly notifies the resident, his or her attending physician, and the resident representative of changes in the resident's medical/mental condition and/or status (e.g. (example), changes in level of care, billing/payments, resident rights, etc. (et cetera). Policy Interpretation and Implementation 4. Unless otherwise instructed by the resident, a nurse will notify the resident's representative when: a. the resident is involved in any accident or incident that results in an injury including injuries of an unknown source. 5. Except in medical emergencies, notification will be made within twenty-four (24) hours of a change occurring in the resident's medical/mental condition or status.R1's computerized…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-07-09 · tag F0585 — failed to handle grievances — widespread
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to educate residents on what a grievance is, provide grievance forms, and provide a clear and noticeable destination for grievances to be submitted. This failure has the potential to affect all 71 residents who reside in the facility.Findings Include:The facility's CMS (Centers for Medicare and Medicaid Services) Long Term Care Facility Application for Medicare and Medicaid Form 671 dated 7/7/25 and signed by V5/Chief Operating Officer documents 71 residents currently reside within the facility.The facility Grievance/Complaints, Filing policy dated April 2017 documents, Residents and their representatives have the right to file grievances, either orally or in writing, to the facility staff or to the agency designated to hear grievances (e.g., the State Ombudsman). The administrator and staff will make prompt efforts to resolve grievances to the satisfaction of the resident and/representative. Any resident, family member, or appointed resident representative may file a grievance or complaint concerning care,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-07-09 · tag F0919 — failed to provide a working call system — widespread
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on Observation, Interview and Record Review, the facility failed to ensure a resident call system was effective to directly alert staff of a resident's need for assistance. This failure has the potential to affect all 71 residents residing in the facility.Findings include:The facility's Resident's Call System policy, dated 9/2022, documents Residents are provided with a means to call staff for assistance through a communication system that directly calls a staff member or a centralized work station. Each resident is provided with a means to call staff directly for assistance from his/her bed, from toileting/bathing facilities and from the floor. The resident call system remains functional at all times. If audible communication is used, the volume is maintained at an audible level that can be easily heard. If visual communication is used, the lights remain functional. Calls for assistance are answered as soon as possible. Urgent requests for assistance are addressed immediately.The facility's Resident Council minutes, dated 12/3/24, document six residents attended the meeting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
Show the remaining 32 citations
  • Potential for harm · F2025-07-09 · tag F0947 — failed to train nurse aides adequately — widespread
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure Certified Nursing Assistants (CNA) were provided and completed a minimum of 12 hours of training that includes Dementia and Abuse over a 12 month period. This failure has the potential to affect all 71 residents residing in the facility.Findings include:The facility's Facility Assessment, dated 7/5/24, documents the facility cares for residents with Cognitive loss/ Dementia. This assessment also documents CNA's (Certified Nursing Assistants) receive yearly competency and on hire. This assessment documents required yearly trainings for CNAs will include Dementia and Abuse/Neglect training.On 07/9/25 at 9:40 AM, V1 (Administrator) confirmed she does not have proof that CNAs working in the facility have had 12 hours of training, including Abuse and Dementia training, in the past year. V1 stated I am not able to locate any training for the CNA's. In January 2025 the training system changed over, and it is now on the computer. I am unable to locate any training for the past 12 months.The facility's Long-Term Care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure oxygen tubing and humidification supplies were dated, changed weekly, and maintained in a sanitary condition for 6 of 6 residents (R7, R15, R43, R46, R53, and R61) reviewed for oxygen therapy in the sample of 34.Findings Include:The facility's Oxygen Administration policy dated 2001 documents, Verify that there is a physician's order for this procedure. Review the physician's orders or facility protocol. Nasal cannula, nasal catheter, mask (as ordered). After completing the oxygen setup or adjustment, the following information should be recorded in the resident's medical record, the date and time that the procedure was performed for oxygen administration.1. On 7/7/2025 at 10 AM, R7 was sitting in her room, in her recliner chair with oxygen flowing 2 liters per nasal cannula. R7's oxygen tubing was not dated, and the humidification bottle was not labeled. R7's Physician Order Sheet, dated 7/9/2025, documents oxygen therapy at 2 liters per minute per nasal cannula.2. On 7/7/25 at 1:30 PM, R15 was in her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-09 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on Observation, Interview and Record review, the facility failed to ensure a resident's call light was answered timely to provide toileting assistance for one of 18 residents (R29) reviewed for call lights in the sample of 34.Findings include:The facility's Dignity policy, dated 2/2021, documents Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being, level of satisfaction with life, and feelings of self-worth and self-esteem. Demeaning practices and standards of care that compromise dignity are prohibited. Staff are expected to promote dignity and assist residents; for example: promptly responding to a resident's request for toileting assistance.The facility's Resident's Call System policy, dated 9/2022, documents Residents are provided with a means to call staff for assistance through a communication system that directly calls a staff member or a centralized work station. Each resident is provided with a means to call staff directly for assistance from his/her bed, from toileting/bathing facilities and from the floor. Calls for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-09 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a Level II PASARR (Preadmission Screening and Resident Review) evaluation was completed for a resident who required further review after the Level I screen. The facility also failed to ensure staff responsible for PASARR coordination had adequate knowledge of PASARR requirements for one (R32) of three residents reviewed for PASARR's out of a sample list of 34.Findings include:The facility's admission Criteria policy revised 3/2019 documents the facility admits only residents who's medical and nursing care needs can be met. All new admissions and readmissions are screened for mental disorders (MD), intellectual disabilities (ID) or related disorders (RD) per the Medicaid Pre-admission Screening and Resident Review (PASARR) process. The facility conducts a Level I PASRR screen for all potential admissions, regardless of payer source, to determine if the individual meets the criteria for a MD, ID, or RD. If the level 1 screen indicates that the individual may meet the criteria for a MD, ID, or RD, he or she is referred…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-04-26 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure that direct resident care staffing hours are adequate to meet the needs of residents in the facility. This failure has the potential to affect all 75 residents residing in the facility. Findings include: The facility's Facility Assessment, dated 4/15/25, documents the facility has an average daily census of 77. This assessment documents Assuming our normal average level of acuity our staffing levels are set per the table (for daily staffing). Any new admit with higher level medical and care needs will result in a review and assessments of the current staffing ratios to ensure appropriate coverage to ensure resident comfort and ability to meet needs timely. The staffing will be adjusted as needed based on changes to the resident population. Resident PDPM (Patient Driven Payment Model) categories will assist with determining staffing needs based on acuity. Direct care staff, residents, resident representatives, and others' feedback is considered when allocating direct care staff hours. This same…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-04-26 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide services of a full time Director of Nursing. This failure has the potential to affect all 75 residents residing in the facility. Findings include: The facility's Facility Assessment, dated 4/15/25, documents the facility has an average census of 77 residents. This assessment also documents the facility will provide nursing services that include one full-time Director of Nursing. The facility's Director of Nursing job description, dated 1/2011, documents The Director of Nursing (DON) will plan, organize, develop and direct the facility's nursing services in accordance with all current federal, state and corporate standards, regulations, and guidelines to assure the highest degree of quality care. The Director of Nursing is responsible for the nursing services provided within the facility twenty-four (24) hours a day, seven days a week, including ensuring proper staffing & supervision at all times. This encompasses the development & implementation of patient care programs, nursing policies & procedures, nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-04-26 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide services of a Infection Control Preventionist. This failure has the potential to affect all 75 residents residing in the facility. Findings include: The facility's Facility Assessment, dated 4/15/25, documents the facility has an average census of 77 residents. This assessment also documents the facility will provide nursing services that include a Infection Preventionist. The facility's Quality/Infection Control job description, dated 1/1/25, documents As directed and counseled by the DON (Director of nursing), will supervise and direct the care provided to the residents, with a focus on attaining clinical outcomes established by the physician and in the care plan. Communicates with physicians and families any time there is a significant change in the resident's condition. Further duties include: monitoring patient care by reviewing start of care and resumption of care documentation, assessing patient clinical outcomes, analyzing the processes and procedures used in patient care, and ensuring all patients receive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to prevent a fall for one resident (R2) of 3 residents reviewed for transfers in the sample of 3. Finding include: The Lifting Machine, Using a Mechanical Lift policy dated 7/2017 documents Purpose: The purpose of this procedure is to establish the general principles of safe lifting using a mechanical lift device. It is not a substitute for manufacturers training or instructions. General Guidelines: 1. At least 2 (two) nursing assistants are needed to safely move a resident with a mechanical lift. R2's Face Sheet documents R2 is a [AGE] year-old female admitted to the facility on [DATE] with diagnoses which included End Stage Renal Disease, Chronic Kidney Disease Stage 4, Type 2 Diabetes Mellitus with Diabetic Polyneuropathy, Cerebral Infarction, Transient Cerebral Ischemic Attack, Varicose Veins of Left Lower Extremity with Ulcer of Unspecified Site, Chronic Diastolic Heart Failure, Essential (Primary) Hypertension, Type 2 Diabetes Mellitus with Diabetic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-28 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure call lights were answered in a reasonable amount of time for three of three residents (R1, R2, and R3) reviewed for call lights in the sample of three. Findings include: The facility's Resident Call System policy, dated 9/2022, document's Policy Interpretation and Implementation: 1. Each resident is provided with a means to call staff directly for assistance from his/her bed, from toileting/bathing facilities and from the floor. 6. Calls for assistance are answered as soon as possible, but no later than five minutes. Urgent requests for assistance are addressed immediately. 1. R1's MDS (Minimum Data Set) Assessment, dated 9/16/24, documents R1 is cognitively intact. On 9/27/24 at 9:05 AM R1 stated, Sometimes the call lights have taken longer to be answered, around 30 minutes to an hour. I have had to wait a long time, several times, for someone to answer my call light and I don't like that. Especially when I need help. The facility's Alarm Response Report dated 9/20/24 through 9/27/24, documents R1 waited on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-28 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to answer the residents' call light system in a reasonable amount of time for six of six residents (R7, R32, R40, R42, R55, R69) reviewed in a sample of 38 residents. Findings include: The document, Resident Call Light, dated 9/2022, states, Residents are provided with a means to call staff for assistance through a communication system that directly calls a staff member or a centralized workstation. Each resident is provided with a means to call staff directly for assistance from his/her bed, from toileting/bathing facilities and from the floor. Calls for assistance are answered as soon as possible, but no later than five minutes. Urgent requests for assistance are addressed immediately. Call light response times are reviewed as part of the Quality Assurance Performance Improvement. The Alarm Response Report, for the week of 8/18/24 through 8/24/24, documents that two call lights took over two hours before answered: one 2 hours 25 minutes and one 2 hours 36 minutes; seven call lights took one hour or more before answered: one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-28 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to notify the facility Ombudsman, of Facility Discharges/Transfers, monthly and failed to provide the resident and resident representative with a written notice of transfer for five residents (R18, R33, R46, R66, and R75) of five residents reviewed for transfer/discharges in the sample of 38. Findings include: Transfer or Discharge Documentation policy dated December 2016, documents Policy Statement When a resident is transferred or discharged , details of the transfer or discharge will be documented in the medical record and appropriate information will be communicated to the receiving health care facility or provider. Policy Interpretation and Implementation 4. When a resident is transferred or discharged from the facility, the following information will be documented in the medical record: b. That an appropriate notice was provided to the resident and/or legal representative. 1. R18's Nursing Note dated 5/21/24 at 1:55 AM documents R18 admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-28 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to provide a bed hold notification to the resident or resident representative for five of five residents (R18, R33, R46, R66, and R75) reviewed for hospital transfers in the sample of 38. Findings include: The Bed-Holds and Returns policy dated March 2022, documents Policy Statement Residents and/or representatives are informed (in writing) of the facility and state (if applicable) bed-hold policies. Policy Interpretation and Implementation 1. All residents/representatives are provided written information regarding the facility bed-hold policies, which address holding or reserving a resident's bed during periods of absence (hospitalization or therapeutic leave). Residents are provided written information about these policies at least twice: a. well in advance of any transfer (e.g.(example), in the admission packet); and b. at the time of transfer (or, if the transfer was an emergency, within (twenty-four) 24 hours). Transfer or Discharge Documentation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-28 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to place an oxygen sign for one resident (R18), failed to ensure a nebulizer mask and nebulizer tubing was changed every seven days and stored in a bag between uses for one resident (R27), and failed to date oxygen tubing/humidifier bottles per facility policy for three residents (R18, R69, and R330) of four residents reviewed for respiratory care, in the sample of 38. Findings Include: The Respiratory Therapy Prevention of Infection policy dated November 2011, documents The purpose of this procedure is to guide prevention of infection associated with respiratory therapy tasks and equipment, including ventilators, among residents and staff. General Guidelines 1. Distilled water used in respiratory therapy must be dated in an initialed when opened and discarded after twenty-four (24) hours. Infection Control Considerations Related to Oxygen Administration 3. [NAME] bottle with date and initials upon opening and discard after twenty-four (24)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-28 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to obtain physician ordered scheduled medications from the pharmacy for four of four residents (R15, R53, R63, and R76) reviewed for pharmacy services in the sample of 38. Findings include: The facility's Pharmacy Services Overview policy dated April 2019 documents, Policy Statement: The facility shall accurately and safely provide or obtain pharmaceutical services, including the provision of routine and emergency medications and biologicals, and the services of a licensed consultant pharmacist. 1. Pharmaceutical services consist of processes of receiving and interpreting prescriber's orders, acquiring, receiving, storing, controlling, reconciling, compounding (e.g. (example), intravenous antibiotics), dispensing, packaging, labeling, distributing, administering, monitoring responses to, using and/or disposing of all medications, biologicals, chemicals. 2. The facility shall contract with a licensed consultant pharmacist to help get, obtain, and maintain timely and appropriate pharmacy services that support…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-28 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to offer snacks to residents; failed to ensure resident preferences were met while eating in rooms (due to COVID in the building); failed to ensure that resident meals were complete including beverages when served; failed to deliver ice water to the residents during each shift for six of six residents (R7, R32, R40, R42, R55, R60) reviewed for snacks and meals in a sample of 38. Findings include: The document, Frequency of Meals, dated 7/2024, states, Each resident will receive three meals daily, in accordance with resident needs, preferences, requests and plan of care. Alternative meals will be offered to residents. Residents will also be offered nourishing snacks. Nourishing snacks will be available for residents who need or desire additional food between meals. Evening snacks will be offered routinely to all residents. The facility will choose the snacks that are served at bedtime. However, the dietician and food services manager will solicit input from the residents and/or the resident council. The document, Snacks…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-28 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide the Beneficiary Notice to two (R232, R329) of three residents reviewed out of a sample of 38 residents. Findings: The document, Medicare Advance Beneficiary and Medicare Non-Coverage Notices, dated 9/2022, states, Residents are informed in advance when changes will occur to their bills. The facility issues the Skilled Nursing Facility Advance Beneficiary Notice Central Management System) CMS form 10055 for the following triggering events: A. Initiation - In the situation in which the director of admissions or benefits coordinator believes Medicare will not pay for extended care items or services that a physician has ordered, Skilled Nursing Facility Advance Beneficiary Notice of Non-Coverage (SNFABN) is issued to the beneficiary before those non-covered extended care items or services are furnished to the beneficiary. B. Reduction - In the situation in which the facility proposes to reduce a beneficiary's extended care items or services because it expects that Medicare will not pay for a subset of extended care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-28 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to obtain a level II PASRR (Pre-admission Screening and Resident Review) screening for two of three residents (R32, R34) reviewed for Level II PASRR screening with the diagnosis of Mental Illness in the sample of 38. Findings include: The facility's admission Criteria policy dated March 2019 documents, Policy Statement: Our facility admits only residents who's medical and nursing care needs can be met. Policy Interpretation and Implementation 9. All new admissions and readmissions are screened for mental disorders (MD), intellectual disabilities (ID) or related disorders (RD) per the Medicaid Pre-admission Screening and Resident Review (PASARR) process. a. The facility conducts a Level I PASARR screen for all potential admissions, regardless of payer source, to determine if the individual meets the criteria for MD, ID, or RD. b. If the level I screen indicates that the individual may meet the criteria for a MD, ID, or RD, he or she is referred to the state…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-28 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide therapy or restorative services to prevent a functional decline for one of one resident (R46) reviewed for Activities of Daily Living decline in the sample of 38. Findings include: Facilities' policy Activities of daily Living (ADLs), Supporting dated 3/2018, documents Residents will be provided with care, treatment and services to ensure that their activities of daily living (ADLs) do not diminish unless the circumstances of their clinical condition demonstrate that diminishing ADLs are unavoidable. Residents will be provided with care, treatment and services as appropriate to maintain or improve their ability to carry out ADLs. R46's current Care Plan documents that R46 became a non-weight bearing mechanical lift on 1/12/24. Prior to R46's care plan dated 1/12/24, R46's Care Plan documented R46's transfer status was sit-to-stand lift with two staff assistance. R46's Minimum Data Set (MDS) assessment dated [DATE], 4/14/24 and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to perform weekly skin checks, obtain a treatment once a pressure ulcer was identified, and develop and implement pressure relieving interventions to prevent the development of pressure ulcers for one of seven residents (R41) reviewed for pressure ulcers in the sample of 38. Findings include: The facility's Prevention of Pressure Injuries policy dated April 2020, documents Purpose The purpose of this procedure is to provide information regarding identification of pressure injury risk factors and interventions for specific risk factors. Preparation Review the resident's care plan and identify the risk factors as well as the interventions designed to reduce or eliminate those considered modifiable. Skin Assessment 3. Inspect the skin on a daily basis when performing or assisting with personal care or ADLs (Activities of Daily Living). e. Reposition resident as indicated on the care plan. Mobility/Repositioning 1. Reposition all residents with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-28 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to develop and implement services to maintain and/or improve range of motion limitations for one of one resident (R49) reviewed for limitations in range of motion in the sample of 38. Findings include: The facility's Restorative Nursing Services policy dated 07/2017 documents, Residents will receive restorative nursing care as needed to help promote optimal safety and independence. Restorative goals and objectives are individualized and resident-centered and are outlined in the resident's plan of care. Restorative goals may include but are not limited to supporting and assisting the resident in adjusting or adapting to changing abilities, developing, maintaining, or strengthening his/her phycological and psychological resources, maintaining his/her dignity, independence, and self-esteem, and participating in the development and implementation of his/her plan of care. R49's Physician's Orders dated 8-27-24 document R49 has the diagnoses of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-28 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation and record review, the facility failed to provide ongoing communication with the dialysis center, monitor a dialysis access site, document observations post-dialysis, and ensure a care plan was implemented regarding monitoring, care, and emergency management of a dialysis access site for one of two residents (R25) reviewed for dialysis in the sample of 38. Findings Include: The facility's Hemodialysis Catheters-Access and Care Of policy, dated 2/2023, documents Care of AVFs (arteriovenous fistula) and AVG (arteriovenous graft): 3. Care involves the primary goals of preventing infection and maintaining patency of the catheter (preventing clots). 4. To prevent infection and/or clotting: a. Keep the access site clean at all times. d. Check for signs of infection (warmth, redness, tenderness, or edema) at the access site when performing care at regular intervals. h. check patency of the site at regular intervals. Palpate the site to feel the thrill, or use a stethoscope to hear the whoosh or bruit of blood flow through the access. Care Immediately…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-28 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to document targeted behaviors and diagnoses to justify the use of antipsychotic medications, perform antipsychotic evaluations and assessments, and perform gradual dose reductions of scheduled antipsychotic medications for two of two residents (R27 and R41) reviewed for the use of antipsychotic medications with the diagnosis of Dementia in the sample of 38. Findings include: The facility's Psychotropic Medication Use policy dated July 2022, documents Residents will not receive medications that are not clinically indicated to treat a specific condition. Policy Interpretation and Implementation 1. A psychotropic medication is any medication that affects brain activity associated with mental processes and behavior. 3. Residents, families and/or the representative are involved in the medication management process. Psychotropic medication management includes a. indications for use; b. dose (including duplicate therapy); c. duration; d. adequate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-05 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to implement enhanced barrier precautions to protect vulnerable residents for 16 residents (R1, R2, R3, R4, R5, R8, R9, R10, R11, R12, R14, R15, R16, R18, R19, R20) reviewed for infection control. Findings include: Enhanced Barrier Precautions policy dated August 2022 documents, 1. Enhanced barrier precautions (EBP's) are utilized to prevent the spread of multi-drug resistant organisms (MDRO's) to residents. 2. EBP's employ targeted gown and glove use during high contact resident care activities when contact precautions do not otherwise apply. 3 Examples of high-contact resident care activities requiring the use of gown and gloves for EBPs include: a. dressing; b. bathing/showering; c. transferring; d. providing hygiene; e. changing linens; f. changing briefs or assisting with toileting; g. device care or use and h. wound care (any opening requiring a dressing). 4. EBS's are indicated (when contact precautions do not otherwise apply) for residents infected or colonized with the following: a. Pan-resistant…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-05 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to provide pressure ulcer treatments as ordered for one resident (R3) reviewed for pressure areas in the sample of three. Findings include: An October 2010 policy titled Wound Care documents the steps in the procedure of changing a wound dressing include: 4. Put on exam gloves. Loosen tape and remove dressing. 5. Pull glove over dressing and discard into appropriate receptacle. Wash and dry your hands thoroughly. R3's Physician Order Sheet (POS) documents a treatment of heel protectors on at all times. The order documents, Schedule: Every day at 6:00 AM - 6:00 PM; 6:00 PM - 6:00 AM. Protocol: As tolerated, (R3) does not like the heel protectors and often prefers pillow instead for offloading. R3's POS documents an order dated 05/09/24 for a 0.25% sodium hypochlorite solution to be applied to R3's right heel with moist gauze only over eschar area (cut to fit), apply barrier around the wound, cover with an abdominal pad and gauze wrap, change daily. On 06/04/24 at 3:55 PM a progress note written by V3, Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-29 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the Facility failed to safely dispense medications to three of four Residents (R2, R3 and R4) reviewed for medication administration in a sample of four. Findings include: Facility Administering Oral Medications Policy, undated, documents: the purpose of this procedure is to provide guidelines for the safe administration of oral medications; and remain with the Resident until all medications have been taken. 1. R2's Physician Order Sheet, dated 4/27/24, document R2's diagnoses including: Parkinsonism, Congestive Heart Failure, Muscle Weakness, Hypertension, Cerebrovascular Disease, Tremor, Dementia, Chronic Obstructive Pulmonary Disease, Centilobular Emphysema, Chronic Kidney Disease Stage Three, Peripheral Vascular Disease, Major Depressive Disorder an Anxiety. R2's Medication Administration Record, dated 4/27/24 at 8:00 am, documents that R2 was administered scheduled 8:00 am medication (Atenolol 50 milligram/mg tablet, Torsemide 10 mg tablet, Senna Lax 8.6 mg tablet, Aspirin 81 mg chewable tablet, Carbidopa 10 mg/Levadopa 100 mg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-29 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the Facility failed to timely administer medications as ordered by the Physician for one (R3) of four Residents reviewed for Medication Administration in a sample of four. Findings include: Facility Administering Oral Medications (Version 1.2), undated, documents: purpose is to provide guidelines for the safe administration of oral medications; verify that there is physician's medication order for this procedure; follow the medication guidelines in the policy; use Medication Administration Record; check the label on the medication and confirm name and dose with the Medication Administration Record; make sure all documentation is completed in a timely manner; responsible for administering all medications following the policies and standards of practice; monitor and assist in developing safety measures to provide a safe environment at all times; and promote safe practices at all times. R3's Physician Order Sheet/POS, dated 4/27/24, document R2's diagnoses including: Sepsis, Cellulitis of Lower Limb, Pressure Ulcer Left Heel,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-16 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide at least one shower per week and per resident's preference for one of three residents (R1) reviewed for showers in the sample of three. Findings include: The facility policy, provided by V1 (Administrator) on 1/14/24, states B) Each resident shall have at least one complete bath and hair wash weekly and as many additional baths and hair washes as necessary for satisfactory personal hygiene. R1's Minimum Data Set assessment dated [DATE], documents R1 is cognitively intact with a Brief Interview for Mental Status of fourteen out of fifteen and R1 requires assistance with all activities of daily living. R1's Skin Assessment sheets that are completed with a shower, document R1 had showers on the following days: 1/15/24, 1/18/24, 1/25/24, 1/29/24, 2/8/24 (9 days without a shower), and 2/14/24. R1's medical record does not document that R1 has refused showers or requested only bed baths. On 2/15/24 at 2:30 p.m., V1 stated all residents are scheduled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-02 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure opened multi-dose diabetic insulin pens were labeled with the date opened for three of 33 residents (R32, R47, R431) reviewed for storage and labeling of medications in a sample of 33. Findings include: The facility's Administering Medications policy dated 04/2019 documents, 12. Ensure when opening a multi-dose container, the date opened is recorded on the container. On 10/31/23 at 12:03 PM V3 (Registered Nurse/RN) was standing at the medication cart passing medications on her hallway. V3 opened the top medication drawer where residents' vials of opened insulin injector-pens were stored. In this drawer R32's Basaglar insulin 100 units/1(ml) milliliter vial injector-pen was opened without a label indicating the date opened and R47's Novolog 100 units/ml vial injector-pen was opened without a label indicating the date opened. On 10/31/23 at 12:05 PM V3 verified R32's and R47's insulin pens were opened and had not been labeled with the date the insulin pens were opened. On 11/1/23 at 11:15 AM V4 (RN) was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-02 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to document a medical diagnosis and behaviors to warrant the use of an antipsychotic medication, attempt a gradual dose reduction, document justification for the use of dual antipsychotics and assess for underlying conditions prior to increasing both antipsychotic medications for two of four residents (R9, R70) reviewed for Antipsychotics in the sample of 33. Findings include: The facility's Antipsychotic Medication Use policy dated 07/2022 documents, Residents will not receive medications that are not clinically indicated to treat a specific condition. Antipsychotic medications will be prescribed at the lowest possible dosage for the shortest period of time and are subject to gradual dose reduction and re-review. Residents will only receive antipsychotic medications when necessary to treat specific conditions for which they are indicated and effective. A clinician in conjunction with the interdisciplinary team must evaluate and documented the situation (exacerbation of symptoms) within seven days, to identify…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to prevent a fall for one resident (R4) of 4 residents reviewed for transfers in the sample of 6. Findings include: R4's Face Sheet documents that R4 was originally admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included, wedge compression fracture of second lumbar vertebrae, subsequent encounter for fracture with routine healing, calculus of kidney, hypertension, anxiety, and muscle weakness. R4's MDS (Minimum Data Set) assessment dated [DATE] documents R4 has a BIMS (Brief Interview of Mental Status) of 13 (cognitively intact) with lower extremity impairment on one side. R4 requires extensive assist of two staff for transfers, extensive assist of two staff for bathing, and is not steady, only able to stabilize with staff assistance. R4's Care Plan dated 8/25/23 at 2:55 PM, documents effective 3/7/19, R4 requires assistance with her Activities of Daily Living. 3/8/19, R4 needs help from two staff transferring in/out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-04-26 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure the daily staffing postings document the number of licensed nurses and nursing assistants in the facility for a 24 hour period. This failure has the potential to affect all 75 residents residing in the facility. Findings include: The facility's daily staffing posted sheets, dated 3/25/25-4/25/25, do not document the total number of Certified Nursing Assistant (CNA) hours, Registered Nurse (RN) hours or Licensed Practical Nurse (LPN) hours. On 4/25/25 at 11:40 AM, the facility's daily staff posting was hanging next to the employee time punch clock at the entrance of the facility. This staff posting does not document the number of hours for LPN, RN and CNAs in a 24 hour period. On 4/25/25 at 11:55 AM, V1 (Administrator In Training) provided 30 days of daily staffing sheets from 3/25/25-4/25/25 and all sheets did not include the total number of hours for each licensed nurse and nursing assistant. V1 confirmed the staffing sheets provided for the last 30 days are the actual daily staffing sheets that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has plan of correction
  • No harm found · C2024-08-28 · tag F0847 — widespread
    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed explain the arbitration agreement to the resident, or their representative in a form or manner they could understand, state in the arbitration agreement that the agreement can be rescinded within 30 days of signing it, and failed to have the resident, or their representative acknowledge if they understood the agreement. This had the potential to affect all residents residing in the facility. Findings include: The Binding Arbitration Agreements dated November 2023 documents Residents (or representatives) are informed of the nature and implications of any proposed binding arbitration agreements so as to make informed decisions on whether to enter into such agreements. Policy interpretation and implementation 5. The terms and conditions of a binding arbitration agreement are explained to the resident (or representative) in a way that ensures his or her understanding of the agreement, including that the resident may be giving up his or her right to have a dispute decided in a court proceeding (i.e. (example), litigation). 6. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$37,258 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $26,078 — penalty dated 2025-07-09
  • $11,180 — penalty dated 2023-11-02
  • Medicare payment denial — starting 2023-11-29 for 65 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to POINTE MANAGEMENT — 12 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 51.3+0.7 vs chain
Health inspection 2 of 52.2-0.2 vs chain
Staffing 2 of 51.2+0.8 vs chain
Quality measures 2 of 51.2+0.8 vs chain
The other 11 homes this chain runs (chain average 1.3★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LINCOLN HCG LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST20%since 10/01/2021
S&C HOLDINGS ILLINOIS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST30%since 10/01/2021
STONEWALL HCG LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST20%since 10/01/2021
CHANKIN, KEVINIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST7%since 10/01/2021
MERMELSTEIN, MICHAELIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST20%since 10/01/2021
BOEDING, DANIELLEIndividualW-2 MANAGING EMPLOYEEsince 10/01/2021
POINTE MANAGEMENT LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 10/01/2021

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.1M
Net patient revenuemost recent cost report
+3.6%
Operating marginrevenue minus expenses
$1.7M
Related-party expense22% of expenses
Who pays — share of resident-days
Medicaid 15%Medicare 10%Other / private 75%

This home reported $1.7M paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$274per resident / day
operating cost
$8,318per month
≈ monthly operating cost
$284per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145457. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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