The Guardian Center
888 North Main Street, Brockton, MA 02301 · For profit - Limited Liability company · 123 certified beds · (508) 587-6556 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- it has 3 actual-harm citations
- a high number of inspection citations overall (62) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its independent health-inspection rating is low (2/5)
- its facility-reported quality-measure rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 33.2% | 16.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 1.6% | 5.1% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 1.8% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 1.4% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.9% | 15.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 6.2% | 3.4% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 33.6% | 15.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 14.2% | 19.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 94.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.3% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 22.4% | 21.2% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 20.1% | 21.4% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 2.0% | 1.4% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 92.4% | 77.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 29.6% | 25.7% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 9.5% | 11.9% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.74 | 1.88 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 2.08 | 1.50 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
38.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 106 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 9.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 61 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 30% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 38.2%CMS range 30.9–47.7 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.2%CMS range 8.2–14.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 9.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 11.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 4.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.1% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 3.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.3%CMS range 5.8–13.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.10 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 123 beds and averages 107.2 residents a day — about 87% occupied, or roughly 16 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.29 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.80 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.86 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.97 hrs/resident/day on weekends vs 3.41 on weekdays — 13% thinner on weekends. RN hours go from 0.85 to 0.68 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 41% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
62 citations, most serious first. The 13 most serious are shown; the remaining 49 are one tap away and print in full.
- Actual harm · H2022-11-10 · tag F0675 — failed to support quality of life — patternHonor each resident's preferences, choices, values and beliefs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview the facility failed to provide the necessary care and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being for four Residents (#89, #69, #22, and #29), out of a total sample of 27 residents. Specifically, the facility failed: 1. For Resident #89, to implement the Resident's interdisciplinary care plan for activities which resulted in a decline in the Resident's psychosocial well-being; 2. For Resident #69, to implement the Resident's interdisciplinary care plan for his/her dominant language and failed to support the Resident's cultural and activities preferences; 3. For Resident #22, to regard the Resident's need for communication in his/her dominant language of Portuguese and failed to implement their Translation and/or Interpretation of facility services policy; and 4. For Resident #29, to ensure staff provided person-centered care and services to determine and support the Resident's cultural preferences and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2022-11-10 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure quality of care was provided, according to the plan of care, facility protocols, and professional standards of practice for three Residents (#32, #55, and #69), out of 27 total sampled residents. Specifically, the facility failed: 1. For Resident #32, to promote and manage the delivery of safe nursing care in accordance with accepted Standards of Nursing Practice by failing to conduct ongoing assessment of a change in condition, inform the Physician of the change, and provide necessary care and treatment for a Resident with a hematoma (collection (or pooling) of blood outside the blood vessel) and worsening pain and swelling; 2. Resident #55, to provide appropriate care and equipment to maintain their level of function (transfer and ambulation) resulting in a decline in functional status; and 3. Resident #69, to appropriately evaluate and provide equipment to get out of bed and participate in daily socialization with peers.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2022-11-10 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review the facility failed to ensure behavioral health services were provided to Resident #63 with major depressive disorder, who exhibited frequent crying. The total sample was 27 residents. Findings include: Review of the facility's policy titled Depression-Clinical Protocol, dated as revised November 2018, indicated the following: -the physician will identify the need for additional consultation (psychiatric, psychological, etc) to help define the nature, severity, causes and complications of any mood disorder Resident #63 was admitted to the facility in July 2022 with a diagnosis of dementia, major depressive disorder (recurrent severe without psychotic features) and anxiety. Review of the Preadmission Screening and Resident Review (PASARR) Level II, dated 7/21/22, indicated Resident #63 was psychiatrically hospitalized in June 2022 and had a recent history of voicing suicidal ideation. Review of a psychiatric hospital History and Physical, dated 6/11/22, indicated Resident #63 had been admitted for recurrence of major depressive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-10 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews for one of three sampled residents (Resident #1), who had an activated Health Care Proxy (HCP), the Facility failed to ensure that nursing staff promptly notified his/her Health Care Agent (HCA) when he/she experienced a significant change in status, related to the development of Moisture-Associated Skin Damage (MASD) to his/her buttocks.Findings include:Review of Facility Policy titled Change in a Resident's Condition or Status, dated as revised February 2021, indicated that the Facility promptly notifies the resident, his/her attending physician and the resident's representative of changes in the residents' medical/mental conditions and/or status.Resident #1 was admitted to the Facility in February 2025, diagnoses included Parkinson's disease, Dementia, and Type II Diabetes Mellitus.Review of Resident #1's Physician's Progress Note to Activate Health Care Proxy Form, dated 02/17/25, indicated his/her Health Care Proxy had been activated. Review of Resident #1's Annual Minimum Data Set (MDS) Assessment, dated 02/12/26, indicated he/she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-10 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews for one of three sampled residents (Resident #2), who had an invoked Health Care Proxy (HCP), the Facility failed to ensure that nursing staff promptly notified his/her Health Care Agent (HCA) when he/she experienced a significant change in status with a decline in condition, related to the development of deep tissue injuries (DTI, damage of soft tissue beneath intact skin) to his/her heels.Findings include:Review of Facility Policy titled Change in a Resident's Condition or Status, dated as revised 02/2021, indicated that the Facility promptly notifies the resident, his/her attending physician and the resident's representative of changes in the residents' medical/mental conditions and/or status.Resident # 2 was admitted to the Facility in February 2020, diagnoses included vascular dementia, diabetes mellitus, depression and anxiety.Review of Resident # 2's Physician's Orders, dated 11/06/22, indicated his/her Health Care Proxy had been invoked. Review of Resident #2's Annual Minimum Data Set (MDS) Assessment, dated 09/09/25, indicated he/she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-10 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews for one of three sampled residents (Resident #2), the Facility failed to ensure they maintained complete and accurate medical/clinical records, including but not limited to the documentation of notification to a Health Care Agent (HCA) of newly observed pressure injuries.Findings include:Review of the Facility Policy titled Charting and Documentation, dated as last revised 07/2017, indicated that all services provided to the resident, progress toward the care plan goals, or any changes in the resident's medical, physical, functional or psychosocial condition, shall be documented in the resident's medical record.The Policy further indicated that documentation of procedures and treatments will include care-specific details, including:-The notification of family, physician, or other staff, if indicated.Resident # 2 was admitted to the Facility in February 2020, diagnoses included vascular dementia, diabetes mellitus, depression and anxiety.Review of Resident #2's Nurse Progress Note, dated 10/31/25, indicated that bilateral heels had been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-04-30 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and review of the facility policy, the facility failed to track and analyze data, including the progress and outcome of projects identified in the facility's Quality Assurance Performance Improvement (QAPI) program. Findings include: Review of the facility's policy titled Quality Assurance Performance Improvement (QAPI), revised February 2020, indicated the following: Policy statement: This facility shall develop, implement, and maintain an ongoing, facility wide, data-driven QAPI program that is based on indicators of outcomes of care and quality of life for our residents. -The objective of the QAPI program is to: 1. Provide a means to measure current and potential indicators for outcomes of quality of care and quality of life. 2. Provide a means to establish and implement performance improvement projects to correct identified negative or problematic indicators. 3. Reinforce and build upon effective systems and processes related to the delivery of quality care and services. 4. Established systems through which to monitor and evaluate corrective actions.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-04-30 · tag F0868 — widespreadHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and document review, the facility failed to maintain a Quality Assurance and Performance Improvement (QAPI) Committee which included the required members at their meetings. Specifically, the facility's Infection Preventionist failed to attend two of the last three quarterly QAPI meetings. Findings include: Review of the facility's policy titled Quality Assessment and Performance (QAPI), revised February 2020, 11/19/24, indicated but was not limited to: - Policy: This facility shall develop, implement, and maintain an ongoing, facility wide, data-driven QAPI program that is focused on indicators of the outcomes of care and quality of life of our residents. -The Administrator is responsible for ensuring that this facility's QAPI program complies with federal, state, and local Regulatory agency requirements. Review of the QAPI Attendance Sheets, dated 7/25/24 and 10/30/24, failed to indicate the Infection Preventionist was in attendance. During an interview on 4/30/25 at 2:00 P.M., the Administrator and the surveyor reviewed the QAPI Attendance Sheets, dated 7/25/24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-30 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide equal access to physical and occupational services for two Residents (#56 and #262) out of a sample of 23 residents. Specifically, the facility: 1. Limited Resident #56's physical and occupational therapy based on having Medicaid insurance to two times a week for two weeks. 2. Limited Resident #262's physical and occupational therapy based on having Medicaid insurance to two times a week for two weeks. Findings include: 1. Resident #56 was admitted [DATE] with the following diagnosis: left lower extremity deep vein thrombosis (blood clot), Type 2 diabetes mellitus with diabetic neuropathy (nerve damage), muscle weakness, difficulty walking, and unsteadiness on feet. Review of the Minimum Data Set (MDS) assessment, dated 4/2/25, indicated Resident #56 scored 15 out of 15 on the Brief Interview for Mental Status (BIMS), indicating Resident #56 was cognitively intact. Review of Resident's primary insurance indicated Resident was covered by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-30 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure professional standards of practice were followed for seven Residents (#2, #25, #29, #263, #265, #82, and #27) out of total of 23 residents. Specifically, the facility failed to: 1. For 1a. Resident #2, 1b. Resident #25, 1c. Resident #29 , 1d. Resident # 262, and 1e. Resident #265, the facility failed to ensure physician prescribed medications were administered within an acceptable time frame; and 2. For Resident #82 and #27 to administer medication per the physician order. Findings include: Review of [NAME], Manual of Nursing Practice 11ed, dated 2019, indicated the following: -The professional nurse's scope of practice is defined and outlined by the State Board of Nursing that governs practice. Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated: -Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-30 · tag F0551 — isolatedGive the resident's representative the ability to exercise the resident's rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview, the facility failed to ensure the court appointed legal guardian was fully informed in advance and given information necessary to make health care decisions to the extent required by the court, including the risk and benefits of psychotropic medication for one Resident (#7) from a total sample of 23 residents. Findings include: Review of the medical record indicated Resident #7 was admitted to the facility in January 2025 and had been declared an incapacitated person and had a legal guardian appointed by the court in September 2016. Guardianship protects the rights of the person who is unable to make or communicate decisions about everyday health, care, and safety. The guardian is responsible for and must be consulted for all healthcare decisions and required consents. The Guardian was granted court authorization on 1/24/2025 to admit Resident #7 to a nursing facility for short term services. Further review of the medical record indicated when Resident #7 was admitted to the facility, the court appointed guardian failed to sign all the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-30 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure the physician ordered pain medication Oxycodone 5 milligrams(mg), were administered every four hours as prescribed for one Resident (#263) out of a total sample of 23 residents. Specifically, the facility failed to administer on 4/29/25 the 8:00 A.M. prescribed dose of Oxycodone 5 mg for effective pain control. Findings include: Review of the facility policy titled, Pain Assessment and Management, dated 2001, indicated but was not limited to the following: -The medication regime is implemented as ordered. -Results of the interventions are documented in communicated directly to the provider when appropriate. -Ongoing communication between the prescriber and the staff is necessary for optimal and judicious use of pain medications. Resident #263 was admitted to the facility in April 2025 with diagnoses which included: squamous cell carcinoma of the skin of the scalp and neck, non-pressure chronic ulcer of skin, complex regional pain syndrome. Review of the Minimum Data Set (MDS) assessment, dated 4/18/25,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-30 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview the facility failed to ensure it was free from a medication error rate of greater than 5% when one of two nurses observed during the medication pass made two errors out of 26 opportunities, resulting in a medication error rate of 7.69%. Those errors impacted two Residents (#82 and #27). Findings include: Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice dated as revised April 11, 2018, indicated but was not limited to the following: Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescribers. Review of the facility policy titled Administering Oral Medications, dated as last revised October 2010 indicated but was not limited to the following: -The purpose of this procedure is to provide guidelines for the safe administration of oral medications. -Steps in the Procedure: Place Medication Administration Record (MAR) within easy viewing distance, Select the drug from the drawer, Check the label on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 49 citations
- Potential for harm · Ecited before2024-04-23 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, document review, and policy review, the facility failed to ensure staff properly labeled all drugs and biologicals used in the facility in accordance with currently accepted principles. Specifically, the facility failed to: 1. Ensure staff properly labeled the packaging box and/or its multidose vial of Tubersol (tuberculin) (purified protein derivative, a combination of proteins that are used in the diagnosis of tuberculosis) stored inside two of three medication room storage refrigerators reviewed; and 2. Ensure staff properly labeled all medications stored in one of three medication carts reviewed once opened. Findings include: Review of the facility's policy titled Medication Storage in the Facility, revised February 2018, indicated but was not limited to the following: -Certain medications or package types, such as multiple dose injectable vials, certain ophthalmic (per manufacturer specifications), once opened, require an expiration date shorter than the manufacturer's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-23 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to ensure a reasonable accommodation was made for one Resident (#207), out of a total sample of 22 residents. Specifically, the facility failed to ensure the Resident was provided with a call bell device that was within reach and able to be used if the Resident desired to call for assistance. Findings include: Review of the facility's policy titled Answering the Call Light, revised March 2021, indicated but was not limited to the following: -Upon admission and periodically as needed, explain, and demonstrate use of the call light to the resident. -Ask the resident to return the demonstration. -When the resident is in bed or confined to a chair be sure the call light is within easy reach of the resident. -Some residents may not be able to use their call light. Be sure you check on these residents frequently. Resident #207 was admitted to the facility in April 2024 and had diagnoses including unspecified fracture of left femur, closed fracture with routine healing, aftercare following joint replacement surgery,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-23 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed, policy review, and interviews, for one Resident (#207), of 22 sampled residents, the facility failed to implement an individualized, person-centered care plan. Specifically, the facility failed, for Resident #207, who was status post partial left hip replacement, to implement the intervention for the use of an abductor wedge pillow to maintain anterior hip precautions. Findings include: Review of the facility's policy titled Comprehensive Person-Centered Care Plans, dated as revised March 2022, indicated but was not limited to: -A comprehensive, person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial and functional needs is developed and implemented for each resident -The comprehensive, person-centered care plan: describes the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being -Assessments of residents are ongoing and care plans are revised as information about the residents and the residents' conditions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-23 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow professional standards of practice for one Resident (#206), out of a total sample of 22 residents. Specifically, the facility failed to administer medications per physician's orders and manufacturer's instructions for use. Findings include: Review of the facility's policy titled Administering Medications, revised April 2022, indicated but was not limited to the following: -Medications are administered in a timely manner, and as prescribed. -Medications are administered in accordance with prescriber orders, including any required time frame. -The individual administering the medication checks the label three times to verify the right resident, right medication, right dosage, right time, and right method (route) of administration before giving the medication. Resident #206 was admitted to the facility in April 2024 with diagnoses including benign prostatic hypertension (BPH) (enlarged prostate), acute embolism and thrombosis of unspecified deep veins of right lower extremity, Alzheimer's disease, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-23 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed, policy review, and interview for three Residents (#9, #35, and #75), of 22 sampled residents, the facility failed to ensure that each resident's drug regimen was free from unnecessary psychotropic medications. Specifically, for Residents #9, #35, and #75, the facility failed to ensure an Abnormal Involuntary Movement Scale (AIMS, a clinical outcome checklist completed by a healthcare provider to assess the presence and severity of adverse outcomes, such as abnormal movements of the face, limbs, and body in patients) assessment was completed. Findings include: Review of the facility's policy titled Use of Psychotropic Medication, undated, indicated but was not limited to: -Residents who receive an antipsychotic medication will have an Abnormal Involuntary Movement Scale (AIMS) test performed on admission, every six months, with a significant change in condition, change in antipsychotic medication, as needed or as per facility policy. 1. Resident #9 was admitted in February 2023 with diagnoses that included unspecified dementia, mood disturbance, anxiety…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-23 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections within the facility. Specifically, the facility failed to adhere to infection control practices for hand hygiene while preparing medications. Findings include: Review of the facility's policy titled Administering Medications, revised 2022, indicated but was not limited to the following: -Staff follows established facility infection control procedures (e.g. handwashing) for the administration of medications, as applicable. Review of the facility's policy titled Handwashing/Hand Hygiene, revised March 2023, indicated but was not limited to the following: -All personnel shall follow the handwashing/hand hygiene procedures to help prevent the spread of infections to other personnel, residents, and visitors. -Use an alcohol-based hand rub containing at least 62% alcohol; or, alternatively, soap…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-11-10 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on document review and interview, the facility failed to conduct and implement a comprehensive facility wide assessment that was inclusive of resources necessary to provide both emergency and day to day care of the population the facility currently serves. Findings include: Review of the Facility Assessment, dated 10/7/22, failed to address the following areas: - COVID-19 management, preparations, staffing needs and supply needs - Potential needs for residents who may require isolation or quarantine for infectious diseases - Average resident acuity for those receiving BiPap/CPaP (non-invasive respiratory ventilation), intravenous medications, and injectable medications, - Behavioral health needs of residents who experience substance use disorders Further review of the Facility Assessment and educational trainings provided to staff indicated the facility did not implement its plan for communication and cultural competencies for residents who are non-English speaking or have cultural needs and specifications uncommon to the facility and surrounding community. Review of the 2022…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-11-10 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, document review, and policy review, the facility failed to develop, implement, and maintain a Quality Assurance and Performance Improvement (QAPI) program that addressed the full range of care and services, was comprehensive and data-driven, and focused on indicators of outcomes of quality of life, care, and services to residents in the facility. Findings include: Review of the facility's policy titled Quality Assurance and Performance Improvement (QAPI) Program, revised February 2020, indicated but was not limited to the following: -The facility shall develop, implement, and maintain an ongoing, facility-wide, data driven QAPI program that is focused on indicators of the outcomes of care and quality of life for our residents -The QAPI committee oversees implementation of our QAPI plan, which is the written component describing the specifics of the QAPI program, how the facility will conduct its QAPI functions, and the activities of the QAPI committee -The owner and/or governing board (body) of our facility is ultimately responsible for the QAPI program -The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-11-10 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on document review, interview, and policy review, the facility failed to develop and implement a comprehensive quality assurance and performance improvement (QAPI) plan to address the full range of care and services provided by the facility. Specifically, the facility failed to: 1. Measure the success of performance improvement projects (PIPs), actions taken, track performance, and regularly review, analyze and act on data collected; and 2. Ensure the quality assurance committee identified quality deficient areas identified during the survey period to develop and implement an appropriate corrective action plan to ensure satisfactory outcomes. Findings include: Review of the facility's policy titled Quality Assurance and Performance Improvement (QAPI) Program, revised February 2020, indicated but was not limited to the following: -The facility shall develop, implement, and maintain an ongoing, facility-wide, data driven QAPI program that is focused on indicators of the outcomes of care and quality of life for our residents -The owner and/or governing board (body) of our…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-11-10 · tag F0868 — widespreadHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, document review, and interview, the facility failed to maintain a Quality Assurance and Performance Improvement (QAPI) committee that included the required members at their meetings. Findings include: Review of the facility's policy titled, Quality Assurance and Performance Improvement Program Governance and Leadership, revised March 2020, indicated but was not limited to: -The quality assurance and performance improvement program is overseen and implemented by the QAPI committee, which reports its findings, actions and results to the administrator and governing body -The committee meets at least quarterly (or more often as necessary). Committee members are reminded of meeting day, time and location via e-mail at least two business days prior to the meeting -The committee has the full authority to oversee the implementation of the QAPI program, including, but not limited to the following: a. Establishing performance and outcome indicators for quality of care and services delivered in the facility; b. Choosing and implementing tools that best capture and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-11-10 · tag F0888 — widespreadEnsure staff are vaccinated for COVID-19
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, policy review, and document review, the facility failed to implement their policy to grant COVID-19 vaccination exemptions for staff. Findings include: Review of the Department of Health and Human Services, Centers for Medicare & Medicaid Services guidance titled Revised Guidance for Staff Vaccination Requirements, dated October 26, 2022, indicated but was not limited to the following: - Facilities must have a process by which staff may request exemption from COVID-19 vaccination based on an applicable Federal law. This process should clearly identify how an exemption is requested, and to whom the request must be made. Additionally, facilities must have a process for collecting and evaluating such requests, including the tracking and secure documentation of information provided by those staff who have requested exemption, the facility's determination of the request, and any accommodations that are granted. - Medical exemption documentation must specify which authorized or licensed COVID-19 vaccine is clinically contraindicated for the staff member and the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-11-10 · tag F0944 — widespreadConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and policy review, the facility failed to ensure, as part of its quality assurance and performance improvement (QAPI) program, mandatory training that outlined and informed staff of the elements and goals of the facility's QAPI program was conducted. Findings include: Review of the facility's policy titled Quality Assurance and Performance Improvement (QAPI) Program Governance and Leadership, revised March 2020, indicated but was not limited to the following: -The governing body is responsible for ensuring that the QAPI program is adequately resourced and funded including training and staff coverage sufficient to conduct the activities of the program During the recertification survey, the facility failed to provide the surveyor with QAPI training or sign in sheets on the facility's QAPI program. During an interview on 11/10/22 at 11:31 A.M., Consulting Staff #1 said QAPI training was in the works by corporate. The Administrator and Consulting Staff #1 said they did not have documentation of mandatory QAPI training or sign in sheets on the facility's QAPI program…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-11-10 · tag F0946 — widespreadProvide training in compliance and ethics.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on document review and interview, the facility failed to develop and implement a comprehensive ethics and compliance training program. Findings include: Review of the facility's policy titled Compliance and Ethics Program Components, dated December 2020, indicated but was not limited to the following: - the purpose of the compliance and ethics program is to prevent and detect criminal, civil and administrative violations and to ensure quality of resident care - the facility is committed to integrity, transparency and accountability to promote a culture of ethical and lawful practices - the program includes the following components: 1. a compliance and ethics committee 2. communication and education including ongoing in-service training, risk specific job training, and program orientation During an interview on 11/9/22 at 1:42 P.M., the Staff Development Coordinator said the facility has not provided any trainings to the staff on ethics or compliance, and she is not aware of the existence of a facility Ethics Committee. During an interview on 11/10/22 at 12:36 P.M., the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-11-10 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure that dignity was provided during the dining experience for four Residents (#15, #32, #84, and #89), out of a total sample of 27 residents. Specifically, the facility failed to ensure that staff: 1. For Resident #15, did not stand over the Resident while assisting him/her to eat in the Unit dining room; 2. For Residents #32, a. delivered meals to all residents seated at his/her table simultaneously and did not wait an extended period of time to receive his/her meal while watching tablemates eat, and b. did not stand over the Resident while feeding him/her in the dining room; 3. For Resident #84, delivered meals to all residents seated at his/her table simultaneously and did not wait an extended period of time to receive his/her meal while watching tablemates eat; 4. For Resident #89, a. delivered meals to all residents seated at his/her table simultaneously and did not wait an extended period of time to receive his/her meal while watching…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-11-10 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on a resident group meeting, staff interviews, policy and document review, the facility failed to ensure grievances and concerns from the Resident Council regarding a lack of face cloths and towels was acted upon timely. Findings include: Review of the facility's policy titled Nursing Home Resident's Rights: Grievances, undated, included but was not limited to: -The facility must make prompt efforts to resolve grievances the resident may have; the resident has the right to receive the written result of the grievance -Standard grievances must be resolved within 5 - 7 business days Review of the Resident Council Minutes, dated 8/16/22, indicated residents had concerns about difficulty in getting face cloths or towels when they need them. Review of the Resident Council Minutes, dated 9/2/22, indicated residents had concerns about difficulty in getting face cloths and towels when they need them. Review of the Resident Council Minutes, dated 10/10/22, indicated residents had concerns about difficulty in getting face cloths and towels when they need them. During a Resident group…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-11-10 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed to develop and implement individual person-centered care plans for seven Residents (#56, #22, #51, #54, #29, #32, and #89), out of a total sample of 27 residents. Specifically, the facility failed: 1. For Resident #56, to develop a person-centered plan of care to monitor suicidal ideation; 2. For Resident #22, to develop and implement an individualized care plan for healthcare proxy activation and language barrier; 3. For Resident #51, to develop a comprehensive care plan for both hearing loss and denture use; 4. For Resident #54, to develop a comprehensive plan of care for an abdominal wound; 5. For Resident #29, to develop and implement an individualized plan of care for communication needs; 6. For Resident #32, to develop and consistently implement a comprehensive care plan for: a. a blood clot in the left basilic vein, anticoagulant therapy and a hematoma to the right hand; b. dietary preferences related to the Resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-11-10 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 7. Resident #395 was admitted to the facility in October 2022 with medical diagnoses of chronic obstructive pulmonary disease, Parkinson's disease, and adult failure to thrive. Review of the Physician's Orders, dated 10/29/22, included but was not limited to: -Myrbetriq Tablet Extended Release 24-hour, 50 MG (Miregron ER) Give 1 tablet via G-Tube one time a day for urinary antispasmodics, (10/29/22). On 11/3/22 at 09:47 A.M., the surveyor observed Nurse #6 on the Grove Unit administering medications to Resident #395 via Gastrostomy-Tube. Upon reviewing the medication poured, Nurse #6 said Myrbetriq (used to treat overactive bladder) 50 MG tablet was not available. Nurse #6 said this medication is not available in an Emergency Kit/ house stock. Review of the Medication Administration Record, dated 10/29/22 to 10/31/22, failed to indicate that Myrbetriq was administered to the Resident as ordered on 10/30/22 and 10/31/22. Review of the Medication Administration Record, dated November 2022, failed to indicate that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-11-10 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed for four Residents (#22, #29, #69, and #89) to provide an ongoing activity program to meet and support the individual preferences of the residents, out of a total sample of 27 residents. Specifically, the facility failed: 1. For Resident #22, to provide support to pursue their one to one (1:1) preferred activities of choice in his/her room; 2. For Resident #29, to support their choice for independent activities; 3. For Resident #69, to encourage and support their choice of group and independent activities and interaction with his/her peers that met their cultural and cognitive needs; and 4. For Resident #89, to develop and provide a program of ongoing resident-centered activities that takes into account the Resident's interests, needs, and cultural preferences to maintain or improve the resident's physical, mental and psychosocial well-being and independence. Findings include: Review of the facility's policy titled Activity Evaluation, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-11-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews, and policy review, the facility failed to provide an environment which would remain free of accidents and hazards including for two Residents (#64, #10), in a total sample of 27 residents. Specifically, the facility failed: 1. For Resident #64, to conduct a fall risk assessment and implement interventions following a fall; 2. For Resident #10, ensure hazardous items were not left at the bedside and accessible to wandering residents on the unit; and 3. Ensure (a.) one housekeeping closet and (b.) one supply closet were locked, and hazardous/toxic items chemicals were not accessible to wandering residents on the [NAME] Unit. Findings include: 1. Review of the facility's policy titled Falls-Clinical Protocol, dated as revised in March 2018, indicated the following: -staff will ask the resident or family about history of falling -staff will assess and document the following: vitals, recent injury, musculoskeletal function, change in cognition, neurological status, pain, frequency…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-11-10 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation, and policy review, the facility failed to a. Ensure an opened Insulin Emergency Kit was returned to the Pharmacy in exchange for a new kit; b. Ensure an expired medication was not administered to a resident; and c. Dispose of an overflow of non-controlled medications in the collection receptacle. Findings include: On [DATE] at 12:20 P.M., the surveyor reviewed the Medication Storage Room on the second floor Meadows Unit with Unit Manager (UM) #1. Upon reviewing the refrigerator, the surveyor observed the following: a. Insulin (regulates blood sugar level) Emergency Kit #Il092, no expiration date, was opened. The kit failed to include documentation on when and why it was opened. Review of the Emergency Kit Exchange Form inside the e-kit was blank. The kit was not returned to pharmacy to be replaced. During an interview, UM #1 said she did not know when and why the e-kit was opened. b. Omeprazole (used to treat certain conditions where there is too much acid in the stomach) 2/ML…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-11-10 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and staff interviews, the facility failed to ensure medication irregularities identified during the Pharmacist's Drug Regimen Review were reported and acted upon for two Residents (#73 and #63), out of five residents sampled for unnecessary medication reviews. Findings include: Review of the facility's policy titled Medication Regimen Reviews, dated May 2019, indicated the following process: -within 24 hours the consultant pharmacist provides a written report to the attending physicians for each resident identified as having a non-life threatening medication irregularity. -if the physician does not provide a timely or adequate response, the consultant identifies no action has been taken, the medical director or the administrator will be contacted. -the attending physician documents in the medical record that the irregularity has been reviewed and what action was taken to address it. -the consultant pharmacist provides the director of nurses with a written signed and dated copy of all medication regimen reports. 1. Resident #73 was admitted to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-11-10 · tag F0757 — failed to avoid unnecessary drugs — patternEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interview, the facility failed to monitor for signs/symptoms of adverse consequences (i.e., side effects) and the effectiveness of an anti-coagulant agent prescribed for five Residents (#10, #32 #72, #401 and #73), from a total sample of 27 residents. Findings include: Review of the facility's policy titled Anticoagulation-Clinical Protocol, last revised 11/2018, included but was not limited to: Assessment and Recognition -As part of the initial assessment, the physician and staff will identify individuals who are currently anticoagulated; a. Assess for any signs or symptoms related to adverse drug reactions due to the medication alone or in combination with other medications b. Assess for evidence of effects related to the subtherapeutic or greater than therapeutic drug level related to that particular drug (for example, a resident with an above therapeutic level of an anticoagulant medication should be assessed for bleeding) -The Physician will collaborate with the consultant pharmacist and nursing staff to identify potentially serious…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-11-10 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and policy review, the facility failed to store medications and biologicals in a safe manner. Specifically, the facility failed: 1. For Resident #10, to ensure wound treatment supplies were not left out and unsecured in the Resident's room; 2. For Resident #32, to ensure treatment supplies were not left out and unsecured in the Resident's room; and 3. To label refrigerated medications appropriately, store and label Tuberculin (used in a test by hypodermic injection for infection with or immunity to tuberculosis) vials appropriately and ensure medications in the active medication cart were not expired. Findings include: Review of the facility's policy titled Storage of Medications, revised November 2020, indicated but was not limited to the following: -With the exception of Emergency Drug Kits, drugs and biological used in the facility are stored in a locked compartment under proper temperature, light and humidity controls. Only persons authorized to prepare and administer medications have access to locked medications. - the nursing staff are…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-11-10 · tag F0551 — isolatedGive the resident's representative the ability to exercise the resident's rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and staff interview, the facility failed to ensure the resident and/or the resident representative had information in advance to exercise the resident's rights for one Resident (#22), out of a total sample of 27 residents. Specifically, the facility failed to ensure the Resident's Health Care Proxy (HCP) and Resident #22 were given information necessary to make health care decisions, including the risks and benefits of psychotropic medications and provide consent for its use, prior to administration. Findings include: Review of the facility's policy titled Resident Representative, dated February 2021, indicated the facility treats the decisions of the resident representative as the decisions of the resident in accordance with applicable law. It further indicated but was not limited to: - the resident representative is an individual chosen by the resident to act on behalf of the resident in order to support the resident's decision-making capability - the facility staff respects the delegated resident representative's decisions regarding the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, and policy review, the facility failed to ensure the resident and/or their representative were fully informed in advance and given information necessary to make health care decisions, including the purpose for psychotropic medications as well as the risks and benefits, prior to their use for three Residents (#19, #24, and #71), out of a total sample of 27 residents. Findings include: Review of the facility's policies titled Antipsychotic Medication Use, dated December 2016, and Behavioral Assessment, Intervention, and Monitoring, revised March 2019, included but was not limited to the following: -The facility will comply with regulatory requirements related to the use of medications to manage behavioral changes -Residents will only receive antipsychotic medications when necessary to treat specific conditions for which they are indicated -The resident and family/representative will be informed of the resident's condition as well as the potential risks and benefits -When medications are prescribed for behavioral symptoms, documentation will include a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, and policy review, the facility failed to accurately reflect the updated Medical Orders for Life-Sustaining Treatment (MOLST)/Advanced Directive in the medical record for one Resident (#51), out of a total sample of 27 residents. Findings include: Review of the facility's policy titled Advanced Directives, revised December 2016, indicated but was not limited to the following: -The interdisciplinary team will conduct ongoing review of the resident's decision-making capacity and communicate significant changes to the resident's legal representative. Such changes will be documented in the care plan and medical record. Resident #51 was admitted to the facility with diagnoses including congestive heart failure (chronic condition where heart does not pump blood as well as it should), anxiety disorder, obstructive sleep apnea (intermittent airflow blockage during sleep), depression, atherosclerotic heart disease (build- up of fats, cholesterol, and other substances in and on the artery walls), and chronic obstructive pulmonary disease (lung disease that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-11-10 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews, and interviews, the facility failed to notify the Physician of seizure activity for one Resident (#64), out of a total sample of 27 residents. Findings include: Review of the facility's policy titled Change in a Resident's Condition or Status, last revised February 2021, included, but was not limited to: -Our facility promptly notifies the resident, his or her attending Physician, and the resident representative of changes in the resident's medical/mental condition and/or status (e.g., changes in level of care, billing/payments, resident rights, etc.). -The nurse will notify the resident's attending Physician or Physician on call when there has been a: -accident or incident involving the resident; -discovery of injuries of an unknown source; -significant change in the resident's physical/emotional/mental condition; -need to alter the resident's medical treatment significantly; -specific instruction to notify the Physician of changes in the resident's condition -The nurse will record in the resident's medical record information relative to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interviews, the facility failed to ensure residents' rights to personal privacy and confidentiality was promoted and protected for one Resident (#32), from a total sample of 27 residents. Specifically, the facility failed to ensure staff did not communicate Resident #32's private health information and images of his/her body with his/her Physician via text messaging utilizing an unsecured mobile phone platform. Findings include: Resident #32 was admitted to the facility in September 2022 with diagnoses including dementia. During an interview on 11/9/22 at 11:05 A.M., Physician #1 said that he was on vacation from 11/3/22 to 11/6/22 and had text message communication with Unit Manager #2 on 11/4/22 and 11/7/22 regarding a change in condition for Resident #32. The Physician opened his mobile phone and reviewed the text message exchanges with the surveyor. The text messages included, but was not limited to: -Resident's first and last name -Resident's date of birth -Resident's admission date -Resident's gender -Resident's race -the name of the facility and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, record review, and interview, the facility failed to ensure staff implemented the facility's abuse policy for one Resident (#15), out of a total sample of 27 residents, and for one allegation brought forward during a Resident Council Meeting. Specifically, the facility failed: 1. For Resident #15, to follow their policy for investigating and reporting a bruise of unknown origin; and 2. To follow their policy for reporting and investigating an allegation of neglect that was documented in Resident Council Minutes. Findings include: 1. Review of the facility's Abuse, Neglect, Exploitation and Misappropriation Prevention Program, dated as revised April 2021, included, but was not limited to the following: -The program consists of a facility-wide commitment and resource allocation to support the following objectives: -Protect residents from abuse, neglect, exploitation or misappropriation of property by anyone; - Develop and implement policies and protocols to prevent and identify: a. abuse or mistreatment of residents b. neglect of residents; and/or c. theft,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and policy review, the facility failed to ensure allegations of abuse were reported to the State Agency, for one Resident (#15), out of a total sample of 27 residents, and for one allegation brought forward during a Resident Council Meeting. Specifically, the facility failed to report: 1. a bruise of unknown origin for Resident #15; and 2. an allegation of neglect that was documented in Resident Council Minutes. Findings include: 1. Review of the facility's policy titled Abuse, Neglect, Exploitation and Misappropriation Prevention Program, dated as revised in April 2021, included but was not limited to the following: -Investigate and report any allegations within timeframes required by federal requirements (no later than 2 hours) Resident #15 was admitted to the facility in August 2016 with diagnoses including Alzheimer's disease and cognitive communication disorder. Review of the Minimum Data Set (MDS) assessment, dated 8/11/22, indicated Resident #15 had both long- and short-term memory problems, severely impaired cognitive skills for daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, and policy review, the facility failed to ensure allegations of abuse were investigated and residents protected from further harm for two Residents (#15 and #32), out of a sample of 27 residents, and for one allegation brought forward during a Resident Council Meeting. Specifically, the facility failed to investigate and protect: 1. Resident #15, for a bruise of unknown origin; 2. Resident #32, for an allegation of abuse; and 3. A Resident identified in the August 2022 Resident Council Minutes that alleged neglect. Findings include: Review of the facility's policy titled Investigations- How to Conduct, dated as revised November 2019, indicated the following: -the supervising nurse begins the investigation immediately and completes the incident report -conducts interviews, with written statements of potential witnesses -identify who was involved -identify what occurred -summarize analysis of facts gathered 1. Resident #15 was admitted to the facility in August 2016 with diagnoses including Alzheimer's disease and cognitive communication disorder.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and interview, the facility failed to ensure that its staff issued transfer notices to two Residents (#32 and #543) or Resident Representatives, out of a total sample of 27 residents. Findings include: Review of the facility's policy titled Transfer or Discharge (last revised March 2021) included but was not limited to: -The resident and representative are notified in writing of the following information: a. The specific reason for the transfer or discharge; b. The effective date of the transfer or discharge; c. The location to which the resident is being transferred or discharged ; d. An explanation of the resident's rights to appeal the transfer or discharge to the state, including: 1. name, address, email and telephone number of the entity which receives appeal hearing requests; 2. information about how to obtain, complete and submit an appeal request; and 3. how to get assistance completing the appeal process e. The facility bed-hold policy; and f. the name, address,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and interview, the facility failed to ensure the resident and/or the resident's representative was provided a written notice of a bed hold transfer as required for two Residents (#32 and #543), out of a total sample of 27 residents. Findings include: Review of the facility's policy titled Transfer or Discharge (last revised March 2021) included but was not limited to: -The resident and representative are notified in writing of the following information: -The facility bed-hold policy 1. Resident #32 was admitted to the facility in September 2022 and had an activated Health Care Proxy. Review of the medical record indicated Resident #32 was transferred to the hospital on [DATE] and 11/4/22. Further review of the medical record indicated no evidence that a facility bed-hold notice for the above dates was issued to the Resident or Resident Representative as required. During an interview on 11/10/22 at 9:19 A.M., the surveyor reviewed Resident #32's medical record with Nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that staff developed and implemented a baseline care plan within 48 hours of the resident's admission, that included the instructions needed to provide effective and person-centered care to the resident that meet professional standards of quality care and provide the resident and his or her representative, if applicable, with a written summary of the baseline care plan for one Resident (#243), in a total sample of 27 residents. Specifically, the facility failed to develop a baseline care plan for anticoagulation therapy. Findings include: Resident #243 was admitted to the facility in November 2022 with diagnoses including cerebral vascular accident. Review of the medical record indicated a Physician's Order for the following: -Heparin (anticoagulant) 5000 units/milliliter. Inject 5000 units subcutaneously three times a day (start date 11/4/22) Further record review indicated that there was no documentation in the medical record that a 48-hour care plan with initial goals, services and treatments to be administered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and policy review, the facility failed to review and revise the care plan for one Resident (#54)'s nephrostomy tube (thin plastic tube that is passed from the back, through the skin and then through the kidney where the urine collects) based on their changing needs/status, out of a total sample of 27 residents. Findings include: Review of the facility's policy titled Care Plans, Comprehensive Person-Centered, revised March 2022, indicated but was not limited to the following: -Assessments of residents are ongoing and care plans are revised as information about the residents and the residents' conditions change -The interdisciplinary team reviews and updates the care plan when the desired outcome is not met -The comprehensive, person-centered care plan describes services that would otherwise be provided but are not provided due to the resident exercising his or her rights, including the right to refuse treatment Resident #54 was admitted to the facility with diagnoses including openings of urinary tract, malignant neoplasm of right…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure that one Resident (#51), out of a total sample of 27 residents, received the proper treatment to maintain hearing abilities. Findings include: Review of the facility's policy titled Hearing-Impaired Resident, Care Of, revised February 2018, indicated but was not limited to the following: -Staff will assist hearing impaired residents to maintain effective communication with clinicians, caregivers, other residents, and visitors -Staff will assist the resident with locating available resources, scheduling appointments and arranging transportation to obtain needed services -When interacting with the hearing- impaired resident, staff will implement the following: a. Evaluate the resident's preferred method of communication (lip reading, tablet, etc.) with staff and other residents b. Determine the resident's awareness of and adaptation to hearing loss d. Regularly engage the resident in conversation using whatever communication method he or she prefers g. When speaking, enunciate clearly, slowly, and in a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide treatment and services for one Resident (#54), out of 27 sampled residents, with a nephrostomy tube (thin plastic tube that is passed from the back, through the skin and then through the kidney, to the point where urine collects). Specifically, the facility failed to securely anchor the nephrostomy tube to help prevent inadvertent dislodgment, provide ongoing assessment, and educate the Resident on self-care to help prevent catheter-related urinary tract infections. Findings include: Review of the facility's policy titled Catheter Care, Urinary, revised September 2014, indicated but was not limited to the following: -The purpose of this procedure is to prevent catheter-associated urinary tract infections Maintaining Unobstructed Urine Flow -Check the resident frequently to be sure he or she is not lying on the catheter and to keep the catheter and tubing free of kinks -The urinary drainage bag must be held or positioned lower than the bladder at all times to prevent the urine in the tubing and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to ensure the cleaning of respiratory care equipment for one Resident #78, in a total sample of 27 residents. Findings include: Review of the facility's policy titled Respiratory Therapy Prevention of Infection, dated November 2011, indicated for oxygen administration to wash the filters from the oxygen concentrators every seven days with soap and water; rinse and squeeze dry. Resident #78 was admitted to the facility in March 2022 with a diagnosis of chronic obstructive pulmonary disease (lung disease that blocks airflow and makes it difficult to breathe). Review of the Physician's Orders for Resident #78 indicated the Resident was receiving 3 liters of Oxygen, continuously through a nasal cannula. Review of the orders included an order to change and date the tubing once per week. On 11/03/22 at 7:35 A.M., the surveyor observed the oxygen concentrator for Resident #78 to be in use by the Resident. On the side of the concentrator was a filter (normally black in color) which was tan in color due to the dust. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to ensure for one Resident (#543) of one resident receiving hemodialysis treatment, care and services were consistent with professional standards of practice. Specifically, the facility failed to ensure ongoing communication and collaboration with the dialysis center regarding care and services was maintained. Findings include: Review of the facility's policy titled Dialysis Management, dated as revised on 5/2019, indicated but was not limited to the following: -Facility will establish open communication with the Resident's dialysis center utilizing a dialysis communication book completing the dialysis communication form -The nurse will establish pre-dialysis vital signs (blood pressure, temperature, pulse and respirations), advanced directives and any pertinent resident information -On return from the dialysis center the nurse will review the communication returning from the dialysis center Resident #543 was admitted to the facility in March 2015 with diagnoses including chronic kidney disease. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0711 — isolatedEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record reviews, the facility failed to ensure the physician reviewed the total program of care for two Residents (#64 and #69), out of a total sample of 27 residents. Specifically, the physician failed to review the following total programs of care for: 1. Resident #64 with a diagnosis of epilepsy and use of an anticonvulsant medication; and 2. Resident #69 with a pacemaker. Findings include: 1. Resident #64 was admitted to the facility in June 2021 with a diagnosis of epilepsy. Review of the Physician's Orders indicated Resident #64 received Depakote (an anticonvulsant) sprinkles capsule 125 milligrams (mg), give 4 capsules twice per day for seizures. Review of the medical record indicated the last therapeutic levels for Depakote (Valproic Acid) were collected on 11/11/21. Review of the Physician's Progress note, dated 3/2/22, failed to indicate Resident #64 had a seizure disorder and was taking an anticonvulsant medication. Review of the History and Physical, dated 7/14/22, failed to indicate any history of seizure disorder. Review of the Nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0712 — isolatedEnsure that the resident and his/her doctor meet face-to-face at all required visits.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to ensure one Resident (#64), in a sample of 27 residents, had been seen by a physician every sixty days and that required visits alternated between the Physician and the Nurse Practitioner. Findings include: Resident #64 was admitted to the facility in June 2021 with a diagnosis of epilepsy, dementia, and diabetes. Review of the medical record for Resident #64 indicated the Resident had been seen by the Physician on 3/3/22. The following visits were conducted by the Nurse Practitioner: 7/14/22, 8/27/22, and 9/29/22. The electronic and paper medical record failed to include any other progress notes from the Physician or the Nurse Practitioner. During an interview on 11/3/22 at 3:40 P.M., the Medical Record staff said there were no additional Physician or NP progress notes available for Resident #64. During an interview on 11/8/22 at 1:15 P.M., the Assistant Director of Nurses said Resident #64 was last seen by the Physician on 3/3/22 (8 months prior) and the required visits should have alternated between the Physician and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-11-10 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one Residents #63 was free from unnecessary psychotropic medications, in a sample of five residents reviewed for unnecessary medication. Specifically, for Resident #63, the facility failed to ensure a.) an antipsychotic was given to treat a specific condition and was given in the lowest possible dosage for the shortest period of time, and b.) an as needed (PRN) psychotropic medication was limited to 14 days. Resident #63 was admitted to the facility in July 2022 with a diagnosis dementia, major depressive disorder, recurrent severe without psychotic features, and anxiety. a. Review of the Physician's Orders indicated an order initiated on 7/12/22 for Olanzapine (antipsychotic) 5 milligrams (mg) three times per day for mood disorder. Review of the Psychiatric Nurse Practitioner's (NP) progress notes indicated the following: 7/15/22: check mark indicated psychosis was absent (no indication of audio or visual hallucinations or delusions); 7/29/22: check mark indicated psychosis was absent, noted as no delusions or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0790 — failed to provide dental care — isolatedProvide routine and 24-hour emergency dental care for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and policy review, the facility failed to provide routine dental services to meets the needs for one Resident (#51), out of a total sample of 27 residents. Findings include: Review of the facility's policy titled Dental Examination/Assessment, revised December 2013, indicated but was not limited to the following: -Resident shall be offered dental services as needed -Dental examinations will be made by the resident's personal dentist or by the facility's consultant dentist -Upon conducting a dental examination, a resident needing dental services will be promptly referred to a dentist Resident #51 was admitted to the facility with diagnoses including dysphagia (difficulty swallowing), dyskinesia (uncontrolled, involuntary muscle movement) of the esophagus, and gastro-esophageal reflux disease (GERD). Review of the Minimum Data Set (MDS) assessment, dated 9/16/22, indicated Resident #51 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15 out of 15, and did not have loosely fitting full or partial…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0825 — isolatedProvide or get specialized rehabilitative services as required for a resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to provide skilled rehabilitative services following an appeal decision for one Resident (#22), out of a total sample of 27 residents. Findings include: Resident #22 was admitted to the facility in August 2022 with diagnoses including Parkinson's disease, encephalopathy of unclear etiology, reduced mobility, and abnormalities of gait and mobility. Review of the current Physician's Orders indicated the following rehabilitative (rehab) order: - (8/1/22) Occupational Therapy (OT), Physical Therapy (PT), and/or Speech Therapy (ST) to evaluate and treat as needed Review of skilled rehab documentation indicated Resident #22 was on OT services from 8/2/22 - 9/29/22 and PT services from 8/30/22 - 9/30/22; was hospitalized a short time on 9/30/22 and received skilled OT a second time from 10/4/22 - 10/17/22 and PT services a second time from 10/6/22 - 10/20/22. Review of the OT Discharge summary, dated [DATE], indicated but was not limited to the following: -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-11-10 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to ensure its staff maintained accurate documentation for two Residents (#72, #1B), out of a total of 24 residents. Specifically, the facility failed to: 1. For Resident #72, ensure the Resident's comprehensive care plan did not include a cardiac monitoring device when the Resident did not have one; and 2. For Resident #1B, accurately identify the rationale/diagnosis for the use of the medication Valproic Acid. Findings include: 1. Resident #72 was admitted to the facility in October 2020. Review of the Resident's Comprehensive Care Plans included but was not limited to: -Focus: The Resident has a zio patch external monitor (single-use monitor designed to improve patient compliance while maximizing diagnostic yield) to left upper chest related to recent hospitalization related to myxedema coma (severe hypothyroidism leading to decreased mental status, hypothermia, and other symptoms related to slowing of function in multiple organs) and for post hospitalization cardiac monitoring (12/22/22) -Interventions: Ensure the monitor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that services were coordinated with the Hospice provider to implement the resident's plan of care as required in the provider contract agreement for two Residents (#10 and #72), of a total sample of 27 residents. Specifically, the facility failed to ensure: 1. For Resident #10: a. an integrated care plan was developed to accurately reflect services provided by both the Hospice provider and facility staff, and b. the Hospice provider's plan of care for Home Health Aide services was implemented and documented in the medical record; and 2. For Resident #72: a. to ensure an integrated care plan was developed to accurately reflect services provided by both the Hospice provider and facility staff, and b. the Hospice provider's plan of care for Home Health Aide services was implemented and documented in the medical record. Findings include: Review of the Hospice Care Services Agreement, signed June 23, 2021, included but was not limited to: -The Hospice provider shall coordinate with the facility in the admission process…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-11-10 · tag F0886 — failed to test for COVID-19 as required — isolatedPerform COVID19 testing on residents and staff.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and interview, the facility failed to document the administration and results of a COVID-19 test for one Resident (#51), out of a total sample of 27 residents. Findings include: Review of the facility's policy titled Coronavirus Disease - Testing Residents, dated September 2021, indicated but was not limited to the following: - all COVID-19 tests conducted for residents, including results are documented - documentation includes the date and time the test was conducted and results obtained Review of the facility's Resident Testing Logs indicated Resident #51 was COVID-19 positive on 9/1/22. Review of the medical record for Resident #51 failed to indicate a COVID-19 test had been conducted on 9/1/22. During an interview on 11/9/22 at 7:43 A.M., the Infection Preventionist (IP) reviewed the facility testing logs and said Resident #51 was positive for COVID-19 on 9/1/22. Upon reviewing the medical record, she said the staff did not document on the Treatment Administration Record or in the progress notes that a COVID-19 test was conducted on 9/1/22.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-04-23 · tag F0848 — patternProvide a neutral and fair arbitration process and agree to arbitrator and venue.
What the surveyor found here — the official record, unedited, may be distressing
Based on document review and interview, the facility failed to ensure their arbitration agreement specifically provides for the selection of a neutral arbitrator and venue that is convenient to both parties. Findings include: Review of the Arbitration Agreement in use by the facility (undated) failed to indicate the residents or their representatives had the right to a neutral arbitrator or venue agreed upon by both parties. During an interview on 4/23/24 at 12:50 P.M., the Administrator reviewed the Arbitration agreement in use by the facility and said she could not find any language in the agreement that reflects the selection of a neutral arbitrator or venue to be agreed upon by both parties. During an interview on 4/23/24 at 1:54 P.M., the Chief Operating Officer reviewed the Arbitration agreement in use by the facility and said he could not find any language in the agreement that reflects the selection of a neutral arbitrator or venue to be agreed upon by both parties.
- No harm found · B2022-11-10 · tag F0582 — patternGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure the Skilled Nursing Facility Advanced Beneficiary Notice of Non-coverage (SNF ABN/ CMS-10055) was completed and signed to ensure the Resident/Resident Representative was fully informed of the services being discontinued and a determination was made to continue or discontinue services at a skilled level of care for three Residents (#43, #52, and #193), out of three sampled residents who received SNF ABN notices, as required by the Centers for Medicare & Medicaid Services (CMS). Findings include: The SNF ABN (CMS-10055) notice is administered to a Medicare recipient when the facility determines that the beneficiary no longer qualifies for Medicare Part A skilled services and the resident has not used all the Medicare benefit days for that episode. The SNF ABN provides information to residents/beneficiaries so that they can decide if they wish to continue receiving the skilled services that may not be paid for by Medicare and assume financial responsibility. 1. Resident #43 was re-admitted to the facility in September…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to BEST CARE SERVICES — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.3 | -1.3 vs chain |
| Health inspection | 2 of 5 | 2.4 | -0.4 vs chain |
| Staffing | 3 of 5 | 3.0 | ≈ chain avg |
| Quality measures | 1 of 5 | 2.4 | -1.4 vs chain |
The other 9 homes this chain runs (chain average 2.3★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| AL-MADI, SAMI | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL | since 10/01/2022 |
| CHAPLER, YAAKOV | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; GENERAL PARTNERSHIP INTEREST | since 08/01/2022 |
| STEINBERG, MOSHE | Individual | MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; GENERAL PARTNERSHIP INTEREST | since 08/01/2022 |
| TWOMAGNETS LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/10/2023 |
| ASAKER, BAHIGE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 08/01/2022 |
| ZRAIZAA G, NANCY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 08/01/2022 |
| BONADIO & CO LLP | Organization | ADP OF THE SNF | since 08/01/2022 |
CMS files one row per role, so the 15 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225382. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-30, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.