No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Prescott House

140 Prescott Street, North Andover, MA 01845 · For profit - Limited Liability company · 126 certified beds · (978) 691-7530 Medicare & Medicaid certified

Call the home — (978) 691-7530 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0607) — cited Nov 20251 actual-harm citation$15,935 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • lower-than-typical staff turnover (28% vs 45% nationally) — better care continuity
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (38) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $15,935 in federal fines (most recent 2026-01-21)
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
Heartsafe0.5 mi
30 High Street · (978) 688-2206 · Call to confirm hours
Pharmacy
70 Main St · (978) 552-3390 · Call to confirm hours
Grocery
220 Middlesex St · (978) 682-4400 · Call to confirm hours
Park
100 Chadwick St · (978) 685-0950 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased18.2%16.4%15.4%worse
Long-stay residents who lose too much weight5.8%5.1%5.4%typical
Long-stay residents with a catheter left in their bladder0.9%0.8%0.9%typical
Long-stay residents with a urinary tract infection2.2%1.8%2.0%worse
Long-stay residents with depressive symptoms2.0%15.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.1%3.4%3.3%typical
Long-stay residents whose ability to walk worsened19.7%15.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication16.6%19.5%18.9%better
Long-stay residents given the seasonal flu vaccine96.2%94.8%95.3%typical
Long-stay residents with pressure ulcers5.8%4.2%4.7%worse
Long-stay residents with worsening bladder/bowel control26.1%21.2%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table19.3%21.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication2.4%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine89.4%77.7%79.4%better
Short-stay residents rehospitalized after admission26.1%25.7%22.6%worse
Short-stay residents with an outpatient ER visit9.8%11.9%12.0%better
Long-stay hospitalizations per 1,000 resident days0.971.881.67better
Long-stay outpatient ER visits per 1,000 resident days0.791.501.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 413 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.3%U.S. median 51.5%
Got home and stayed home
14.0%U.S. median 10.7%
Went back to hospital
28.3%U.S. median 56.6%
Met the expected recovery
0.27U.S. median 0.31
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.12hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 28.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 145 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.27 therapist hours per resident per day in 2026Q1 — more than 41% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.3%CMS range 51.1–59.851.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF14.0%CMS range 11.4–17.910.7%Oct 2022–Sep 2024worse than U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge28.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge25.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge21.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified86.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened5.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization10.0%CMS range 7.3–14.07.1%Oct 2023–Sep 2024worse than U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.851.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.34
RN hours/ resident / day
1.20
LPN hours/ resident / day
2.05
Aide hours/ resident / day
3.59
Total nurse hours/ resident / day
0.25
RN hoursweekends
28.3%
Total nursing turnover
45.5%
RN turnover

How full it usually is: this home is certified for 126 beds and averages 116.6 residents a day — about 93% occupied, or roughly 9 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.59 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.34 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.05 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.21 hrs/resident/day on weekends vs 3.74 on weekdays — 14% thinner on weekends. RN hours go from 0.38 to 0.25 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 28% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2026-01-21)
9
at the previous standard inspection (2025-01-23)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

38 citations, most serious first. The 11 most serious are shown; the remaining 27 are one tap away and print in full.

  • Actual harm · G2026-01-21 · tag F0773 — isolated
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to report lab results to the provider timely for one Resident (#82) out of a total of 24 sampled residents. Specifically, the facility failed to notify the on call provider of Resident #82's urine culture which indicated he/she had a urinary tract infection on 1/4/26. Subsequently, antibiotic treatment was not initiated, and Resident was hospitalized and diagnosed with sepsis, (a life threatening illness that develops when an existing infection triggers an extreme immune system response in your body) secondary to a urinary tract infection on 1/6/26; approximately two days after the lab results were completed. Findings include:Review of the policy titled Test Results dated April 2007 indicated: 1. Results of laboratory, radiological and diagnostic tests shall be reported in writing to the resident's attending physician or the facility. 2. Should the test results be provided to the facility, the attending physician shall promptly be notified of the results.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-21 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify the physician of a change in condition for one Resident (#3) out of a total sample of 24 residents. Specifically, the facility failed to notify the physician/nurse practitioner when Resident #3's blood sugar levels went below 70 mg/dL (milligrams per deciliters) as indicated by the plan of care.Findings include:Review of the facility policy titled Change in a Resident's Condition or Status dated and revised February 2021, indicated the following:- The nurse will notify the resident's attending physician or physician on call when there has been a(an): significant change in resident's physical/emotional/mental condition, specific instruction to notify the physician of changes in the resident's condition.Resident #3 was admitted to the facility in August 2024 with diagnoses including type 1 diabetes mellitus with diabetic neuropathy, atherosclerotic heart disease, and dementia. Review of Resident #3's most recent Minimum Data Set Assessment (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-21 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to follow the grievance process for one Resident (#4) related to wound care, out of a total sample of 24 residents. Findings include: Review of the facility policy titled Grievance Policy, undated, indicated the following: It is the policy of the facility to follow all regulatory guidance and support that each resident has the right to voice grievances, complaints, and that resolution will be actively pursued in a reasonable amount of time. - The Center must have a grievance officer -- the Grievance officer is the point person responsible for overseeing the grievance process, receiving, and tracking grievances through to their conclusion. - When a resident, representative or other person linked to a resident has a grievance or complaint a staff member should encourage that person to file a written grievance using the facility grievance/complaint report form. The staff member should assist with the completion of the form if necessary. - If…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-21 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility to ensure that services provided met professional standards for one Resident (#126), out of 24 total sampled residents. Specifically, the facility failed to obtain and implement a physician's order for Resident #126's Sinemet (carbidopa-levodopa, medication used to treat tremors with Residents who have Parkinson's disease) based on the Resident's home schedule.Findings include:Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated the following:- Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescribers that are received by a variety of methods (i.e., written, verbal/telephone, standing orders/protocols, pre-printed order sets, electronic) in emergent and non-emergent situations. Licensed nurses in a management role must ensure an infrastructure is in place, consistent with current standards of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to accurately transcribe wound recommendations and perform wound care appropriately for one Resident (#4) out of a total sample of 24 residents. Findings include: Review of the facility policy titled Dressings, Dry/Clean, dated September 2013, indicated the following: Verify that there is a physician's order for this procedure.Review the resident's care plan, current orders, and diagnoses to determine if there are special treatment needs. Assess the wound and surrounding skin for edema, redness, drainage, tissue healing progress and wound stage.Cleanse the wound with ordered cleanser. If using gauze, use clean gauze for each cleansing stroke. Clean from the least contaminated area to the most contaminated area (usually, from the center outward). Resident #4 was admitted in March 2024 with diagnoses including type 2 diabetes and venous insufficiency. Review of the Minimum Data Set (MDS), dated [DATE], indicated Resident #4 scored a 15 out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-21 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure professional standards of practice for the care of an indwelling Foley urinary catheter (a flexible tube inserted through the urethra into the bladder to drain urine) for one Resident (#30) out of a total sample of 24 residents. Specifically, the facility failed to ensure nursing inserted the correct balloon size in accordance with physician's orders.Findings include:Review of the facility policy titled Indwelling (Foley) Catheter Insertion, Male Resident, dated and revised August 2022, indicated the following:- Preparation: Verify there is a physician's order for this procedure, review the resident's care plan to assess for any special needs of the resident- Equipment and Supplies: The catheter size is specified in the order.Resident #30 was admitted to the facility in August 2023 with diagnoses including hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, contracture of the right elbow and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-21 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and interview the facility failed to provide care and maintenance of a peripherally inserted central catheter (PICC), consistent with professional standards of practice for one Resident (#22), out of a total sample of 24 residents. Specifically, for Resident #22, the facility failed to apply a PICC line dressing that did not have gauze obstructing the insertion site. Findings include:Review of the facility policy titled Central Venous Catheter Care and Dressing Changes, dated as revised March 2022, indicated the purpose of this procedure is to prevent complications associated with intravenous therapy, including catheter-related infections that are associated with contaminated, loosened, soiled, or wet dressings. 3. Change the dressing if it becomes damp, loosened or visibly soiled and:a. at least every 7 days for a transparent semi-permeable membrane (TSM) dressing; orb. at least every 2 days for sterile gauze dressing (including gauze under a TSM unless the site is not obscured). Resident #22 was admitted to the facility in October 2025 with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-21 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to accurately document in the electronic medical record for one Residents (#30), out of a total sample of 24 residents. Specifically, the facility documented that Resident #30 was wearing an orthotic elbow edge cushion when he/she was not.Findings include:Resident #30 was admitted to the facility in August 2023 with diagnoses including hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, contracture of the right elbow and neuromuscular dysfunction of bladder. Review of Resident #30's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that the Resident had a Brief interview for Mental Status score of 6 out of 15 indicating severe cognitive impairment. Further review of the MDS indicated that the Resident has upper extremity impairment on one side.The surveyor made the following observations:- On 1/20/26 at 8:04 A.M., Resident #30 was sleeping in his/her bed, his/her right arm was visible…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-25 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1) who was alert, oriented and able to make his/her needs known, the facility failed to ensure he/she was treated in a dignified and respectful manner, when a staff member told Resident #1 that his/her rang the call bell too much, then intentionally took Resident #1's call bell and placed it out of his/her reach to prevent him/her from using it.Findings include:Review of Facility Policy titled Call System, Residents, dated September 2022, indicated that residents are provided with a means to call staff for assistance through a communication system that directly calls a staff member or centralized work station.Review of Facility Policy titled Resident Rights, dated February 2021, indicated employees shall treat all residents with kindness, respect and dignity. The Policy indicated a resident's right to a dignified existence, and self determination.Review of Resident #1's admission Record indicated his/her diagnoses included Dementia, Scoliosis, Congestive Heart Failure, and Adjustment Disorder…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-25 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was dependent on staff for assistance with care, the facility failed to ensure staff consistently implemented and followed their abuse policy related to the reporting of abuse allegations, when in the morning on 09/06/25, although Certified Nurse Aide (CNA) #2 witnessed CNA #1 forcefully remove that call bell cord out of Resident $#1's hand and intentionally place it out of his/her reach, CNA #2 did not immediately report the incident as required, but waited two days to report it. Findings include:Review of Facility Policy titled Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating, dated September 2022, indicated if abuse is suspected, the suspicion must be reported immediately to the administrator.Review of Resident #1's admission Record indicated his/her diagnoses included Dementia, Scoliosis, Congestive Heart Failure, and Adjustment Disorder with mixed anxiety and depressed mood.Review of Resident #1's Quarterly Minimum Data Set (MDS) assessment, dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-17 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), whose Physician's Orders included the administration of an anxiolytic, and an ear drop medication, the Facility failed to ensure Resident #1 was administered the medications, consistent with physicians' orders.Findings include:The Facility Policy titled, Administering Medications, dated revised April 2019, indicated medications are administered in accordance with prescriber orders, including any required time frame. The Policy indicated whether a medication is withheld, refused, or given at a time other than the schedule time, the individual administering the medication shall initial and circle the Medication Administration Record (MAR) space provided for that drug and dose.The Facility's Policy titled, Change in a Resident's Condition or Status, dated revised February 2022, indicated the Nurse will notify the resident's attending Physician or Physician On-Call when there has been a refusal of treatment or medications two (2) or more consecutive times.Resident #1 was admitted to the Facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 27 citations
  • Potential for harm · D2025-11-17 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews for one of three sampled residents (Resident #1), who had a new Physicians Order on 01/07/2025, for Blood Laboratory work to be conducted on 01/09/25, the Facility failed to ensure Resident #1 was provided with Laboratory Services consistent with his/her Physician Orders, when the laboratory tests were not ordered or obtained, as ordered.Findings include:The Facility Policy titled, Lab and Diagnostic Test Results - Clinical Protocol, dated revised November 2018, indicated the following: the Physician will identify and order diagnostic and laboratory testing based on the Resident's diagnostic and monitoring needs, the staff will process test requisitions and arrange for tests and the laboratory, diagnostic radiology provider, or other testing source will report test results to the facility.The Policy indicated the following: a Nurse will try to determine whether the test was done, as a routine screen or a follow up and if the reason for performing the test cannot be identified, the Nurse should proceed as though the tests were ordered to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-01-23 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation and record review, the facility failed to ensure a home-like environment on the A Unit. Findings include: On 1/21/25 at approximately 8:30 A.M., the surveyor observed a sample of bedrooms located on the A Unit. - room [ROOM NUMBER]: bed D, bed frame side rail has approximately 12 inches of chipped enamel. - room [ROOM NUMBER]: window shade is missing its draw chain, unable to raise or lower the blind. - room [ROOM NUMBER]: unpainted, unsanded plaster on bedroom wall next to bathroom measuring approximately 13 x 6. - room [ROOM NUMBER]: window shade is missing its draw chain, unable to raise or lower the blind. - room [ROOM NUMBER]: wired wall receptacle for television control is dangling from the wall, wires and wall cavity exposed. Review of the Maintenance Log on 1/23/25 indicated the above items in need of repair were not documented. During an interview with the Consulting Maintenance Director on 1/23/25 at 1:30 P.M., he said the blinds, unpainted wall plaster, chipped bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-23 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations and interviews, the facility failed to ensure resident centered care plans were developed and/or implemented for three Residents (#12, #91 and #13) out of a total sample of 24 residents. Specifically, 1. For Resident #12, the facility failed to a. develop a comprehensive resident centered care plan for a pacemaker and b. failed to implement the Resident's fall intervention of non skid strips on the floor next to his/her bed. 2. For Resident #91, the facility failed to implement a right hand splint and arm wedge as per the plan of care. 3. For Resident #13, the facility failed to implement a right hand roll as per the plan of care. Findings include: Review of the facility policy titled Comprehensive Person-Centered Care Plans, dated March 2022, indicated The interdisciplinary team (IDT) in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care plan for each resident. Review of the facility policy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-01-23 · tag F0909 — failed to maintain a comfortable temperature — pattern
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to regularly inspect bed frames and mattress spacing to identify areas of potential entrapment. Specifically, the facility failed to regularly inspect and document findings regarding the seven zones of bed entrapment of Residents' beds for potential areas of entrapment as evidenced by a bed bolster (an object used to fill gaps between the mattress and headboard/footboard of a bed) that did not fit properly. Findings include: According to The Guidance for Industry and FDA Staff Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment Document issued on March 10, 2006 by the U.S. Department of Health and Human Services Food and Drug Administration Center for Devices and Radiological Health, The HBSW (Hospital Bed Safety Workgroup) identified 7 potential entrapment zones for hospital beds. Review of the facility policy titled Bed Safety and Bed Rails, revised and dated August 2022, indicated the following: - Resident beds meet the safety specifications established by the Hospital Bed Safety…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-01-23 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on policy review, interview and observation, the facility failed to ensure it provided a means for residents to communicate to staff on the A Unit. Findings included: The Facility's policy titled Answering the Call Light dated as revised September 2022, indicated: - The purpose of this procedure (answering the call light) is to ensure timely responses to the resident's requests and needs. - Be sure the call bell is plugged in and functioning at all times. On 1/21/25 at approximately 8:30 A.M., the surveyor observed that the call bell system was broken on the A Unit. The surveyor sampled the call bell system from several bedrooms and noted that the call bell did not sound, either in the hallway of the nursing station, and the call bell board at the nursing station did not illuminate to identify which bedroom requested help. The surveyor observed that in some of the sampled bedrooms the call light button illuminated the light outside the bedroom doorway. The surveyor observed that the call lights in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-23 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and observation, the facility failed to ensure one Resident (#175) was able to dine in a dignified manner. Findings include: Review of the facility policy Dignity dated as revised February 2021, indicated, but was not limited to: - Provided with a dignified dining experience. Resident #175 was admitted to the facility in January 2025 and had active diagnoses which included chronic kidney disease, heart disease, muscle wasting and atrophy, difficulty walking, lack of coordination and dysphagia. As of the date of survey, a Minimum Data Set assessment had not yet been completed for Resident #175, including a Brief Interview for Mental Status exam. Resident #175's Activity of Daily Living care plan dated 1/17/25, indicated he/she required staff assistance with setup or clean-up assistance. Resident #175's admission Functional Abilities and Goals assessment dated [DATE], indicated he/she required setup or clean-up assistance with meals. On 1/21/25 at 8:00 A.M., the surveyor observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-23 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview and observation, the facility failed to follow physician's orders for two Residents (#175 and #68) of 24 sampled residents. Specifically: 1. For Resident #175, the facility failed to change a soiled wound dressing for three days. 2. For Resident #68, the facility failed to change oxygen tubing for approximately three weeks because staff did not obtain a physician's treatment order for the procedure. Findings include: Review of the facility policy titled Dressing, Dry/Clean dated as revised September 2013, indicated, but was not limited to: - Review the physician's order. - Label tape or dressing with date, time and initials. - Document the wound appearance, including wound bed, edges, presence of drainage. - How the resident tolerated the wound change procedure. 1. Resident #175 was admitted to the facility in January 2025 and had active diagnoses which included chronic kidney disease, muscle wasting and atrophy, difficulty walking, and lack of coordination. As of the date of survey, a Minimum Data Set assessment had not yet been completed for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-23 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and observation, the facility failed to ensure it provided one Resident (#175) with the assistance required for meal setup. Findings include: Resident #175 was admitted to the facility in January 2025 and had active diagnoses which included chronic kidney disease, heart disease, muscle wasting and atrophy, difficulty walking, lack of coordination and dysphagia. As of the date of survey, a Minimum Data Set assessment had not yet been completed for Resident #175, including a Brief Interview for Mental Status exam. Resident #175's Activity of Daily Living care plan dated 1/17/25, indicated he/she required staff assistance with setup or clean-up assistance. Resident #175's admission Functional Abilities and Goals assessment dated [DATE], indicated he/she required setup or clean-up assistance with meals. Review of Resident #175's Activities of Daily Living care plan dated 1/21/25, indicated he/she has a self-care performance deficit related to activity Intolerance, deconditioning,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-23 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed for one Resident (#175) to communicate with the Dialysis Center nurse regarding Resident #175's care, document his/her condition after dialysis treatment, and notify the practitioner of fistula bleeds out of a total sample of 24 residents. Findings include: Review of the facility's policy Hemodialysis Catheters - Access Care of dated as revised February 2023, indicated: - Mild bleeding from the site (post-dialysis) can be expected. Apply pressure to insertion site and contact dialysis center for instructions. - The nurse should document in the resident's medical record every shift as follows: 1. Location of the catheter. 2. Condition of the dressing (interventions if needed). 3. If dialysis was done during shift. 4. Any part of the report from dialysis nurse post-dialysis being given. 5. Observations post-dialysis. Resident #175 was admitted to the facility in January 2025 and had active diagnoses which included dependence on renal dialysis, arteriovenous fistula, chronic kidney disease, muscle wasting and atrophy, and lack…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-23 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to maintain an accurate medical record for three Residents (#91, #13 and #175), out of a total sample of 24 residents. Specifically: 1 For Resident #91, the nurses documented in the Treatment Administration Record (TAR) the Resident was wearing his/her right hand splint and arm wedge, when he/she was not; 2. For Resident #13, the nurses documented in the TAR the Resident was wearing his/her right hand roll, when he/she was not; 3. For Resident #175, nursing staff documented they changed a dressing when they did not. Findings Include: Review of the facility policy titled Charting and Documentation, dated July 2022, indicated the following: Policy Statement: - All services provided to the resident, progress toward the care plan goals, or any changes in the resident's medical, physical, functional or psychosocial condition, shall be documented in the resident's medical record. The medical record should facilitate communication between interdisciplinary team regarding the resident's condition and the response to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-01-05 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interview, the facility failed to ensure that 1. Sufficient staffing levels were maintained to adequately meet residents' care needs. 2. For Resident #44, who is dependent on staff for personal hygiene and grooming, the facility failed to remove unwanted facial hair, which the staff attributed to being short staffed. Findings include: 1a.) Review of the facility assessment, dated as reviewed 11/21/23, indicated the following during a typical month: -An average daily resident census of 120 with a facility capacity for 126 residents. -The daily number of Certified Nurse's Aides (CNA) required to care for residents in the facility is 31 full time equivalents (FTE's); 1.00 hours per resident per shift on the 7 A.M.- 3 P.M. and 3 P.M.-11 P.M. shifts and .4 hours per resident per shift on the 11 P.M.-7 A.M. shift. -The Facility Assessment failed to indicate if staffing levels change based on the acuity level of the residents and failed to indicate what the current acuity level of the residents is. Review of the staffing schedules dated 12/1/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-01-05 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, policy review, and interview, the facility failed to store food in accordance with professional standards for food service safety. Specifically, the facility failed to ensure staff did not store their drinks with resident food ingredients and that food was labeled and not kept beyond the use-by date in the main kitchen and the A unit Kitchenette. Findings include: Review of the undated facility's policy titled Preventing Foodborne Illness - Food Handling, revised July 2014, indicated, but is not limited to, the following: - Food will be stored, prepared, handled and served so that the risk of foodborne illness is minimized. On 1/2/24 at 7:01 A.M., during the initial walkthrough of the main kitchen the surveyor made the following observations: - An energy drink was in the walk-in refrigerator, stored with resident food and ingredients. - Sliced cheddar cheese opened, unlabeled and undated, in the walk-in refrigerator. - A container labeled chicken with a use-by date of 12/31/23 in the walk-in refrigerator. - A container labeled egg salad with a use-by date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-05 · tag F0842 — failed to keep accurate, complete medical records — widespread
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to maintain an accurate medical record for three Residents (#110, #67 and #76 ) out of a total sample of 28 residents. Specifically, 1. For Resident #110 the facility failed to ensure that Enteral feeding orders were not conflicting. 2. For Resident #67, who has a stage III pressure ulcer on his/her foot, the facility documented that his/her heels were offload, as ordered by the physician and wound physician, when they were not. 3. For Resident #76, the facility failed to accurately transcribe the physician order for an alternate wound dressing. Findings include: Review of the facility policy titled Enteral Feedings- Safety precautions, dated revised November 2018 indicated the following: Check the Enteral nutrition label against the order and the rate of administration, before administration. 1. Resident #110 was admitted to the facility in November 2023 with diagnoses including dysphagia (difficulty swallowing) and stroke. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-01-05 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to 1. Perform hand hygiene before entering and exiting a room with isolation droplet/contact precautions, specifically, a room with a resident positive with COVID-19 (Coronavirus disease 2019) on the B unit. 2. Maintain monthly chlorine water testing and weekly water pressure testing as a measure to prevent the growth of Legionella and other waterborne pathogens and 3. Failed to disinfect blood pressure cuffs between residents. Findings include: Review of the facility policy titled Handwashing/Hand Hygiene, with a revision date of August 2019, indicated the following: -Use an alcohol-based hand rub containing at least 62%alcohol or alternatively soap and water for the following situations: (f) Before donning gloves (m)After removing gloves (n) Before and after entering isolation precaution settings Review of the facility policy tilted Legionella Water Management Program. with a revision date of July 2017, indicated the following: -Our facility is committed to the prevention, detection and control of water borne…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-05 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews the facility failed to ensure grievances voiced in the monthly Resident Council meetings were adequately addressed or resolved. Findings include: The facility policy titled Nursing Home Resident Rights: Grievances, undated, indicated the following: -Grievance is meant to be broad and includes: concerns with respect to care and treatment (which has been provided or not provided), the behavior of staff and of other residents, and other concerns regarding their LTC (Long Term Care) facility stay. 1. The nursing home must create an environment whereby every resident feels safe to report a concern/file a grievance. 2. The facility must make prompt efforts to resolve grievances the resident may have and the resident has the right to receive the written result of the grievance. 3. The facility must make information on how to file a grievance of complaint available to the resident. 4. Standard Grievances must be resolved within 5-7 business days. During an initial tour of the [NAME]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to maintain a safe environment for two Residents (#18 and #21) out of a total sample of 28 residents. Specifically, 1. For Resident #18, the facility failed to ensure adequate supervision was provided, resulting in eight falls in 2023, including two that required emergency room evaluations. 2. For Resident #21, who has a diagnosis of epilepsy, the facility failed to ensure bilateral padded side rails were in place to prevent injury in the event of a seizure. Findings include: 1. For Resident #18, the facility failed to provide adequate supervision and implement effective interventions to prevent falls, resulting in eight falls in 2023, including two that required emergency room evaluations. The facility policy titled Falls-Clinical Protocol, dated as revised March 2018, indicated the following: 1. For an individual who has fallen, the staff and practitioner will begin to try to identify possible causes within 24 hours of the fall. 2. If the cause of a fall is unclear, or if a fall may have a significant medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-05 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on facility document review and interview, the facility failed to provide Certified Nursing Assistants (CNA) in-services, for at least 12 hours in a year, based on the outcome of performance reviews for 3 out of 3 CNA inservice records reviewed. Findings include: During review of 3 sampled CNA records, the Surveyor was unable to locate annual performance reviews for 1 of the 3. Further review failed to indicate that 3 out of 3 CNA's had been provided with at least 12 hours of training per year. During an interview on 1/4/24, the Administrator and the Director of Nursing said that all CNA's are required to complete at least 12 hours of inservices per year.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-05 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interviews, the facility failed to serve food that is palatable, and at a safe and appetizing temperature, on two out of three units: Findings include: During an initial tour of the C Unit on 1/2/24 the surveyors met with the residents and the following concerns were expressed: -At 7:54 A.M. Resident #71 said the food is terrible and explained it was the taste, a lot of rice and mashed potatoes and the unit was short-staffed, so food is always late. -At 8:02 A.M. Resident #34 said he/she dislikes the food served in the facility. -At 8:10 A.M. Resident #8 said he/she dislikes the food served in the facility. -At 8:15 A.M., Resident #61 said the food does not taste good. -At 8:05 A.M., Resident #90 said the food looks like garbage and tastes like garbage. -At 8:21 A.M. Resident #65 said he/she dislikes the food served in the facility. -At 8:24 A.M., Resident #12 said that the only concern he/she had was the food is not good. Review of the last three months of Resident Council Minutes indicated the following: -October 2023 actions items included juice is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-05 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review policy review, and interview the facility failed to ensure that at least 12 hours of in-service training was completed for three of three Certified Nurse Aides (CNAs). Findings include: Review of the Facility Assessment Tool, most recent revision dated 11/21/2023, indicated but was not limited to the following: Staff training/education and competencies Training for nurses' aides includes: -Required in-service training for nurses' aides, in-service and training must: -Be sufficient to ensure the continuing competence of nurses' aides and must be no less than 12 hours per year. -Include dementia management training and resident abuse prevention training. -Address areas of weakness as determined in nurses' aide performance reviews and facility assessment and may address the special needs of residents as determined by the facility staff. For nurses' aides providing services to individuals with cognitive impairments, also addresses the care of cognitively impaired. -Identification of resident changes in condition including how to identify medical issues…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-05 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interviews the facility failed to provide the right to a dignified existence for two Residents (#44 and #8) out of a total sample of 28 residents. Specifically, 1. For Resident #44, who is dependent on staff for personal hygiene and grooming, the facility failed to remove unwanted facial hair. 2. For Resident #8 the facility failed to provide a dignified dining experience. Findings include: 1. For Resident #44, who is dependent on staff for personal hygiene and grooming, the facility failed to remove unwanted facial hair. Review of the facility policy titled Activities of Daily Living (ADL's), Supporting, dated as revised March 2018, indicated that residents who are unable to carry out ADL's independently will receive the services necessary to maintain good grooming. Resident #44 was admitted to the facility in December 2023 with diagnoses including heart failure and generalized muscle weakness. Review of the most recent Minimum Data Set (MDS) assessment, dated 12/19/23, indicated that Resident #44 scored a 13 out of 15 on the Brief Interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-05 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to implement a plan of care for two Residents (#110 and #11) out of a total sample of 28 residents. Specifically: 1. For Resident #110 the facility failed to provide assistance with eating. 2. For Resident #11, the facility failed to ensure that the air mattress was set to the correct setting as ordered by the Physician. Findings include: Review of the facility policy titled Activities of Daily Living (ADLs) dated revised March 2018, indicated that residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition . 1. Resident #110 was admitted to the facility in November 2023 with diagnoses including dysphagia (difficulty chewing and swallowing) and stroke. Review of the most recent Minimum Data Set (MDS) assessment, dated 12/4/23, indicated that Resident #110 scored a 3 out of 15 on the Brief Interview for Mental Status exam, indicating severely impaired cognition. The MDS further indicated that Resident #110 required substantial/maximal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-05 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interview, the facility failed to provide care in accordance with professional standards of practice for two Residents (#112 and #83) out of a total sample of 28 Residents. Specifically, 1) for Resident #112, the facility failed to follow the most current doctor's order for G-tube (gastric tube, a tube placed directly through the abdomen for the purpose of instilling nutrition) feeding and failed to label and date the tube feeding bottle and water flush bag with the date and time hung. 2) for Resident #83 the facility failed to label and date the tube feeding bottle and water flush bag with the date and time hung. Findings include: Review of the facility policy titled Enteral Feedings-Safety precautions, dated revised November 2018 indicated the following: Sterile formula in a closed system has a maximum hang time of 48 hours. Check the Enteral nutrition label against the order and the rate of administration, before administration. On the formula label document the initials, date and time the formula was hung and initial that the label was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-05 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to assist one Resident (#90) out of a sample of 28 residents to replace lost hearing aids. Specifically, the facility failed to assist the Resident in obtaining services to replace hearing devices lost at the facility. Findings include: A review of the facility policy titled Hearing Impaired Resident, Care of, dated as revised February 2018, indicated the following: -Staff will assist hearing impaired residents to maintain effective communication with clinicians, caregivers, other residents and visitors. -Staff will help residents who have lost or damaged hearing devices in obtaining services to replace the devices. Resident #90 was admitted to the facility in March 2023 with diagnoses including hearing loss. Review of the most recent Minimum Data Set (MDS) assessment, dated 12/7/23, indicated Resident #90 had a Brief Interview for Mental Status examination score of 14 out of a possible 15, indicating intact cognition. The MDS indicated Resident #90 did not have a hearing aid. Review of the MDS assessments…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-05 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to implement the plan of care for one Resident (#67) out of a total sample of 28 residents. Specifically, for Resident #67 who has a Stage 3 pressure ulcer on his/her foot, the facility failed to offload his/her feet as ordered by the Physician and Wound Physician. Findings include: The facility policy titled Pressure Ulcers/Skin Breakdown-Clinical Protocol, dated as revised April 2018, indicated the following: -The nursing staff and practitioner will assess and document an individual's significant risk factors for developing pressure ulcers; for example, immobility, recent weight loss and a history of pressure ulcer(s). -In addition, the nurse shall describe and document/report the following: a. Full assessment of pressure sore including location, stage, length, width and depth, presence of exudates or necrotic tissue; b. Pain assessment; c. Resident's mobility status; d. Current treatments, including support surfaces; and e. All active diagnoses. -The Physician will order pertinent wound treatments, including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to address continued weight loss in a timely manner for one Resident (#110) out of a total sample of 28 residents. Findings include: Resident #110 was admitted to the facility in November 2023 with diagnoses including dysphagia (difficulty chewing and swallowing) and stroke. Review of the most recent Minimum Data Set (MDS) dated [DATE], indicated that Resident #110 scored a 3 out of 15 on the Brief Interview for Mental Status exam, indicating severely impaired cognition. The MDS further indicated that Resident #110 required substantial/maximal assistance-helper does more than half the effort for eating. Review of the current nutrition care plan, dated 12/8/23, written by the dietitian included the following intervention: Monitor/document/report PRN (as needed) any s/sx (signs/symptoms) of dysphagia: Pocketing, Choking, Coughing, Drooling, Holding food in mouth, Several attempts at swallowing. Review of the medical record indicated that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-05 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, policy review, and interview the facility failed to ensure two medication carts were locked when unattended. Findings include: Review of the facility policy titled Storage of Medications, dated revised November 2020, indicated that Compartments (including but not limited to . carts) containing drugs and biological's are locked when not in use. Unlocked medication carts are not left unattended. On 1/2/24, at 8:02 A.M., the surveyor observed a medication cart unlocked in the Unit A hallway. The surveyor observed a resident sitting next to the medication cart. The surveyor was able to access the medication cart, open all of the drawers, have full access to the medications in the cart for a period of 15 minutes. During an interview on 1/2/24, at 8:17 A.M. Nurse #1 was informed by the surveyor that the medication cart was not locked and the surveyor was able to access the medications for 15 minutes. Nurse #1 said that she was in a resident's room and forgot to lock the medication cart before…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-01-05 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interview, the facility failed to ensure that sufficient staffing levels were posted in a clear readable format in a prominent place, readily accessible to residents and visitors. Findings included: Review of the facility policy titled Posting Direct Care Daily Staffing Numbers, dated as revised July 2016 indicated that the facility will post the hours of licensed nurses and the hours of unlicensed nursing personnel, directly responsible for resident care, daily, in a clear readable format, in a prominent place, readily accessible to residents and visitors. On 1/2/24, 1/03/24 and on 1/4/24, the surveyor was unable to locate the posting of the hours of licensed nurses and the hours of unlicensed nursing personnel, directly responsible for resident care. During an interview on 1/4/24, at 10:30 A.M. the Human Resource Director/Staffing Scheduler said that she is the one responsible for the posting of the hours of licensed nurses and the hours of unlicensed nursing personnel, directly responsible for resident care. She said that she has not been posting the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$15,935 in federal fines across 1 penalty.

  • $15,935 — penalty dated 2026-01-21

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to BEST CARE SERVICES — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.3-0.3 vs chain
Health inspection 2 of 52.4-0.4 vs chain
Staffing 3 of 53.0≈ chain avg
Quality measures 3 of 52.4+0.6 vs chain
The other 9 homes this chain runs (chain average 2.3★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
PRESWEST HOLDING COMPANY LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 08/24/2022
CHAPLER, YAAKOVIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROLsince 02/01/2023
STEINBERG, MOSHEIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROLsince 02/01/2023
AL-MADI, SAMIIndividualOPERATIONAL/MANAGERIAL CONTROLsince 02/01/2023
SOMESWARANANTHAN, JANARTHANANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2023
TWOMEY, PATRICKIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/09/2024
BONADIO & CO LLPOrganizationADP OF THE SNFsince 02/01/2023
TWOMAGNETS LLCOrganizationADP OF THE SNFsince 02/01/2023

CMS files one row per role, so the 12 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$16.9M
Net patient revenuemost recent cost report
+4.6%
Operating marginrevenue minus expenses
$74K
Related-party expense0% of expenses
Who pays — share of resident-days
Medicaid 58%Medicare 16%Other / private 26%

This home reported $74K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$368per resident / day
operating cost
$11,177per month
≈ monthly operating cost
$386per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225510. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next