Continuing Care At Brooksby Village
400 Brooksby Village Drive, Peabody, MA 01960 · Non profit - Corporation · 104 certified beds · (978) 536-7939 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a middle-of-the-pack inspection score (3/5)
- a high payroll-based staffing rating (5/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (17) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $167,099 in federal fines (most recent 2024-12-23)
- its payroll-based staffing score sits well above its independent inspection score
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 5 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 26.3% | 16.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 5.6% | 5.1% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 2.0% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 5.0% | 1.8% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 3.8% | 15.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.3% | 3.4% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 32.0% | 15.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 13.8% | 19.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 88.4% | 94.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 7.6% | 4.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 30.0% | 21.2% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 30.0% | 21.4% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.1% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 86.0% | 77.7% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 33.1% | 25.7% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 6.2% | 11.9% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.67 | 1.88 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 0.87 | 1.50 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
64.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 362 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 68.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 131 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.35 therapist hours per resident per day in 2026Q1 — more than 60% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 64.3%CMS range 59.0–70.7 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.7%CMS range 9.0–14.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 68.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 49.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 38.2% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 98.9% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 4.2%CMS range 2.3–7.0 | 7.1% | Oct 2023–Sep 2024 | better than U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.69 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 104 beds and averages 57.3 residents a day — about 55% occupied, or roughly 47 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.02 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.54 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.71 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.57 hrs/resident/day on weekends vs 5.21 on weekdays — 12% thinner on weekends. RN hours go from 1.79 to 0.93 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
17 citations, most serious first. The 11 most serious are shown; the remaining 6 are one tap away and print in full.
- Actual harm · H2024-12-23 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure its staff provided treatments in accordance with professional standards of practice for one Resident (#12) out of a total sample of 18 residents. Specifically, for Resident #12: 1. The facility failed to ensure a wound clinic appointment was re-scheduled to obtain new wound treatment interventions when requested by the Nurse Practitioner for a deteriorating right lower extremity wound, resulting in the wound continuing to deteriorate. 2. The facility failed to implement the physician's order to apply z-guard (a protective moisture barrier ointment) before soaking the right lower extremity wound in dakin's solution (a solution containing diluted bleach used topically in wound to reduce the risk of infection), resulting in pain and deterioration of the wound. 3. The facility failed to ensure the right lower extremity wound was assessed and measured weekly, as indicated in the Resident's plan of care, resulting in the facility not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-21 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, the facility failed to ensure two Residents (#48, #5) were free from unnecessary psychotropic medications by ensuring a reassessment of an as needed (PRN) psychotropic medication after 14 days, out of a total sample of 19 residents. Findings include: Review of facility policy titled Psychoactive Medications, dated as revised 4/25, indicated the following: -Residents on PRN (as needed) psychoactive medications will be evaluated by a physician before extending use past 14 days. 1. Resident #48 was admitted to the facility in June 2024 with diagnoses that included hypertensive chronic kidney disease, retention of urine, adult failure to thrive, and chronic pain. Review of Resident #48's most recent Minimum Data Set (MDS) assessment, dated 12/23/25, indicated he/she scored a 14 out of 15 on the Brief Interview for Mental Status (BIMS) indicating intact cognition. Review of Resident #48's discontinued order with a start date of 9/25/25 and discontinued date of 12/22/25, indicated give Ativan (a benzodiazepine medication) 0.5 mg (milligrams) as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-21 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to implement the plan of care for one Resident (#9) out of a total sample of 19 residents. Specifically, for Resident #9 the facility failed to place foam booties and hand rolls as ordered.Findings include:Review of the facility policy titled Care/Service Plans, dated 5/21, failed to indicate that the plan of care is to be followed by staff. Resident #9 was admitted to the facility in August 2025 with diagnoses including Parkinson's disease, dementia and depression. Review of the physician's orders dated January 2026 indicated an order for foam boots to bilateral feet when in bed. Further review indicated the following order: Following A.M., care, place carrot to right hand as tolerated. During P.M. care, remove carrot to right hand and place hand rolls in both hands. Review of the care plan titled Skin Integrity, indicated to apply heel protectors to both feet when in bed. Further review indicated to place hand rolls in bilateral hands as ordered. On 1/20/26 at 8:25 A.M., the surveyor observed Resident #9 in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-21 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews and interviews, the facility failed to provide treatment and care in accordance with professional standards of practice for two Residents (#68, #7) out of a total sample of 19 Residents. Specifically,For Resident #68, the facility failed to accurately reconcile medication orders on admission to the facility. 2. For Resident #7, the facility failed to change a dressing as ordered.Findings include: 1. Resident #68 was admitted to the facility in January 2025 with diagnoses that included hyperlipidemia, weakness and cognitive communication deficits. There is no Minimum Data Set completed at this time for Resident #68. Review of admission paperwork from the referring hospital, dated 1/13/26, indicated in part, the following: Start taking these medications: Rosuvastatin (Crestor, a statin medication used to lower bad cholesterol (LDL) and triglycerides while increasing good cholesterol (HDL), and it is commonly prescribed to prevent cardiovascular diseases) 20 mg (milligrams) by mouth at bedtime. -Key information for Outpatient Providers: Recommend…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-21 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure professional standards of practice for Foley catheter care for one Resident (#48) out of a total sample of 19 residents. Specifically for Resident #48, the facility failed to ensure they obtained physician's orders for the correct indwelling catheter size.Findings include:Resident #48 was admitted to the facility in June of 2024 with diagnoses that included hypertensive chronic kidney disease, retention of urine, adult failure to thrive, and chronic pain. Review of Resident #48's most recent Minimum Data Set (MDS) assessment, dated 12/23/25, indicated he/she scored a 14 out of 15 on the Brief Interview for Mental Status (BIMS) indicating intact cognition. Further review of the MDS indicated he/she had an indwelling catheter. On 1/20/25 at 7:57 A.M., the surveyor observed Resident #48 in bed with a foley catheter. Review of Resident #48's physician order dated 1/10/26, indicated Catheter: Change foley bag every 1 month. Notes: change foley catheter every month. Review of Resident #48's nursing progress…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-21 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to accurately document in the medical record for two Residents (#7 and #9) out of a total sample of 19 residents. Specifically:For Resident #7 the facility documented that a treatment was completed when it was not.For Resident #9 the facility documented that foam booties and hand rolls were in place as ordered when they were not.Findings include:Review of the facility policy titled Documentation, dated 5/21, indicated that a medical record is maintained on each resident to provide a permanent, accurate and legible record of the care given. Further review indicated that only facts are to be documented. 1. Resident #7 was admitted to the facility in March 2025 with diagnoses including dementia, depression and malnutrition. Review of the Minimum Data Set assessment, dated 12/12/25, indicated that Resident #7 had severe cognitive impairment, scoring a 5 out of 15 on the Brief Interview for Mental Status exam. Further review indicated that Resident #7 is totally dependent on staff for all activities of daily living.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-18 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of three sampled residents (Resident #1) who had severe cognitive impairment, the Facility failed to ensure Resident #1 was free from the use of physical restraint when, on 05/24/25 around 6:15 A.M. Certified Nurse Aide #1 wrapped Resident #1's body from under the chest area to below the buttocks in a bed sheet to prevent him/her from accessing that area of his/her body. Findings include: Review of the Facility's Abuse Prevention Policy, dated December 2016, indicated a commitment to provide an environment where residents remain free from abuse. The Policy indicated physical abuse included misuse of physical restraints. The Policy indicated misuse of restraints as having physical control of a resident beyond the medical provider's orders or not in accordance with the plan of care and acceptable medical standards. The Policy indicated the misuse of restraints includes use of material attached or adjacent to the resident's body that the resident cannot remove easily that restricts freedom of movement or normal access to one's body and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-07 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews for one of three sampled residents (Resident #1), who on 12/12/24 was noted by nursing to have a bruised area on his/her right arm, and reported to nursing that a staff member had been physically abusive with him/her during care, the facility failed to ensure staff implemented and followed their abuse policy, when although Nurse #1 immediately reported Resident #1's allegation to the Nurse Supervisor, the Nurse Supervisor did not immediately report the abuse allegation to the Director of Nursing, as required. Findings include: Review of the Facility Policy titled Abuse Policy and Procedure, with a revision date of 2021, indicated the Facility is committed to providing an environment where residents' rights are protected and residents remain free from abuse, neglect, exploitation, and mistreatment, including injuries of unknown source or misappropriation of property. -Further review of the policy indicated allegations involving abuse, neglect, exploitation, and mistreatment, including injuries of unknown source or misappropriation of resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-12-23 · tag F0944 — widespreadConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — the official record, unedited, may be distressing
Based on review of the Facility Assessment, employee education record review, and interviews, the facility failed to implement mandatory training on Quality Assurance and Performance Improvement (QAPI) for 15 employees. Findings include: Review of the Facility Assessment, dated 11/1/24, failed to indicate mandatory QAPI training. Review of 15 employee education files for 5 certified nurse assistants (CNAs) and 10 licensed nurses indicated: - 0 out of 15 direct care employees had documentation they had completed QAPI training during their employment. During an interview on 12/23/24 at 9:03 A.M., the Administrator said the facility does not provide any QAPI training to employees.
- Potential for harm · E2024-12-23 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record reviews, the facility failed to provide a dignified experience for Residents on one of two units. Specifically, the facility failed to ensure that staff did not speak a foreign language while in the presence of, and while providing care for, Residents on the Terrace unit. Findings include: Review of the facility policy, titled Resident Rights - Continuing Care, dated June 2023, indicated the following: - Residents have the right to be treated with respect and dignity. During the Resident group meeting on 12/19/24 at 1:30 P.M., three out of three primarily English-speaking Residents said that staff have spoken in a foreign language to each other in front of them. On 12/18/24 at 4:46 P.M., the surveyor observed two staff members speaking a foreign language to each other within a primarily English-speaking Resident in the common area of the Terrace unit. On 12/18/24 at 5:18 P.M., the surveyor observed two staff members speaking a foreign language to each other while one of the staff members was providing feeding assistance to a Resident in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — patternProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to ensure residents with pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing for four Residents (#30, #52, #1, and #12) out of a total of 18 sampled residents. Specifically: 1. For Resident #30 the facility failed to ensure that the Resident's air mattress was set to the correct setting to promote wound healing. 2. For Resident #52, the facility failed to ensure a stage 2 coccyx pressure ulcer was assessed and measured weekly, as indicated in the Resident's plan of care and failed to have a physician's order for an air mattress. 3. For Resident #1, the facility failed to ensure a Stage 2 pressure injury to the left buttock was assessed and measured weekly, as indicated in the Resident's plan of care. 4. For Resident #12, the facility failed to ensure a left heel pressure related deep tissue injury (DTI) was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 6 citations
- Potential for harm · E2024-12-23 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review, staff education review, and facility assessment review, the facility failed to ensure the nursing staff were trained and demonstrated the competencies and skill sets necessary to provide the level and types of care and services needed as outlined in the Facility Assessment. Specifically, the facility failed to ensure licensed nursing staff were trained and demonstrated competency related to wound care. Findings include: According to the Board of Registration in Nursing, 244 CMR 9.00: Standards of Conduct, a competency is defined as the application of knowledge and the use of affective, cognitive, and psychomotor skills required for the role of a nurse licensed by the Board and for the delivery of safe nursing care in accordance with accepted standards of practice. Competency is a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions successfully. Review of the Facility Assessment Tool, dated 11/21/24, included but was not limited to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-23 · tag F0838 — failed to assess facility resources and resident needs — patternConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Facility Assessment review and staff interview, the facility failed to identify resources based on the resident population to determine the necessary care, support services, and educational resources (in-servicing) needed to care for residents. Specifically, the facility failed to address education resources and include a competency-based approach, including competencies necessary upon orientation and/or annually, to determine the knowledge and skills required among staff to ensure residents are able to maintain or attain their highest practicable physical, functional, mental, and psychosocial well-being and meet current professional standards of practice. Findings include: Review of the Facility Assessment Tool, dated 11/21/24, failed to indicate specific nurse competencies required to provide any of the services and care the facility offered. Review of facility policy titled 'Health Services Education and Training', dated April 2023, indicated: - Supervisors/managers will complete competency reviews to validate employee knowledge and ability to completed tasks. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide assistance with activities of daily living (ADLs) for dependent residents for one Residents (#32) out of a total sample of 18 residents. Specifically, for Resident #32, the facility failed to provide supervision while eating. Findings include: Resident #32 was admitted to the facility in April 2024 with diagnoses including atrial fibrillation, muscle weakness, repeated falls and unspecified abnormalities of gait and mobility. Review of Resident #32's most recent Minimum Data Set Assessment (MDS), dated [DATE], indicated that the Resident had a Brief Interview for Mental Status score of 10 out of a possible 15 indicating he/she has moderate cognitive impairment. Further review of Resident #32's MDS indicated that the Resident requires partial/moderate assist with activities of daily living and has no history of refusing care. On 12/18/24 at 9:56 A.M., the surveyor observed Resident #32 sitting up in his/her bed with his/her bedside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure an environment free from accidents and hazards, for two Residents (#31 and #32) out of a total sample of 18 Residents. Specifically: 1. For Resident #31, the facility failed to ensure that the Resident had a urinal within reach per the Resident's care plan after the Resident had fallen and sustained a wrist fracture attempting to self-toilet in his/her bathroom. 2. For Resident #32, the facility failed to ensure that the Resident had non-skid strips and a fall mat next to the bed as ordered by the physician and as stated in the plan of care. Findings Include: Review of the facility policy titled Fall Management, dated April 2023, indicated the following: - To minimize and/or decrease the risk of falls through an interdisciplinary of guest/resident and to develop individualized care/service plan approaches. - Each guest/resident's will be assessed using the Holistic Assessment for potential risk for falls on admission, re-admission,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-23 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to provide respiratory care services in accordance with professional standards of practice for one Resident (#310), out of a total sample of 18 residents. Specifically, the facility failed to obtain a physician's order for the use of a Continuous Positive Airway Pressure (CPAP) machine (a machine used to treat sleep apnea) for Resident #310 who had a diagnosis of sleep apnea. Findings include: Review of the facility policy titled 'Respiratory Equipment', dated January 2024, failed to indicate policy regarding physician's orders necessary for CPAP use. Resident #310 was admitted to the facility in December 2024 with diagnoses including obstructive sleep apnea and diabetes. There was no Minimum Data Set (MDS) assessment available for Resident #310 at the time of survey. Review of Resident #310's nursing progress note, dated 12/10/24, indicated: - Resident is resting; CPAP on and safety maintained. Review of Resident #310's physician progress…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-23 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, and policy review, the facility failed to ensure transmission-based precautions were followed to prevent the spread of infections. Specifically, the facility failed to ensure staff appropriately donned (put on) a precaution gown while performing wound care for a Resident on enhanced barrier precautions (EBP). Findings include: Review of the facility policy titled 'Enhanced Barrier Precautions Standard Operating Procedure, dated June 2023, indicated: - Post clear signage on the door or wall outside of the resident room indicating the type of Precautions and required PPE (personal protective equipment) (e.g., gown and gloves): For Enhanced Barrier Precautions, signage should also clearly indicate the high-contact resident care activities that require the use of gown and gloves. Review of sign titled Enhanced Barrier Precautions, which is posted at the room entrance door for residents on enhanced barrier precautions, indicated, but was not limited to: - Providers and staff must also: Wear gloves and a gown for the following high-contact resident care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$167,099 in federal fines across 1 penalty.
- $167,099 — penalty dated 2024-12-23
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to ERICKSON SENIOR LIVING — 17 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 4.2 | -0.2 vs chain |
| Health inspection | 3 of 5 | 3.6 | -0.6 vs chain |
| Staffing | 5 of 5 | 4.8 | +0.2 vs chain |
| Quality measures | 3 of 5 | 4.1 | -1.1 vs chain |
The other 16 homes this chain runs (chain average 4.2★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| NATIONAL SENIOR COMMUNITIES, INC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | 100% | since 01/14/2021 |
| BROWN, IAN | Individual | CORPORATE DIRECTOR | — | since 04/01/2023 |
| BROWN, PATRICIA | Individual | CORPORATE DIRECTOR | — | since 04/01/2022 |
| CLUPPER, KATHERINE | Individual | CORPORATE DIRECTOR | — | since 04/01/2024 |
| COLINS, MARY | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 04/01/2018 |
| ERSTAD, EILEEN | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 04/01/2018 |
| JACQUE, ZINA | Individual | CORPORATE DIRECTOR | — | since 04/01/2018 |
| LEONARD, MONTY | Individual | CORPORATE DIRECTOR | — | since 04/01/2022 |
| MOSCATO, MARY | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 04/01/2024 |
| PAULK, PAMELA | Individual | CORPORATE DIRECTOR | — | since 04/01/2022 |
| POMERANZ, WILLIAM | Individual | CORPORATE DIRECTOR | — | since 04/01/2025 |
| REEL, STEPHANIE | Individual | CORPORATE DIRECTOR | — | since 04/01/2018 |
| ROSKIEWICZ, MICHAEL | Individual | CORPORATE DIRECTOR | — | since 04/01/2019 |
| SHARP, RUSSEL | Individual | CORPORATE DIRECTOR | — | since 04/01/2023 |
| WALLICK, DANIEL | Individual | CORPORATE DIRECTOR | — | since 04/01/2025 |
| EMBLEY, MARK | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 10/27/2021 |
| GANTERT, NEAL | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2018 |
| HALL, JOHN | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/30/2010 |
| SAWICKI, SCOTT | Individual | CORPORATE OFFICER | — | since 04/01/2024 |
| STINER, PAMELA | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2024 |
| TYLER, DANIEL | Individual | CORPORATE OFFICER | — | since 04/01/2025 |
| ERICKSON SENIOR LIVING LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/13/2025 |
| ARNOLD, COURTNEY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/18/2024 |
| BUTLER, RICHARD | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 01/01/2014 |
| REIZUN, CATHERINE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/13/2025 |
| SWEETSER, CHRISTIAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/01/2022 |
| BISON, MICHAEL | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 10/09/2025 |
| RIDLEY, FRED | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 10/09/2025 |
| SONES, RANDALL | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 10/09/2025 |
CMS files one row per role, so the 46 rows in the source record cover these 29 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $10.3M paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225767. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.