Cedar Hills Center for Nursing and Rehabilitation
3905 Clemmons Road, Clemmons, NC 27012 · For profit - Corporation · 94 certified beds · (336) 766-9158 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
- it has an abuse, neglect, or exploitation citation (F0600), cited Apr 2026
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- it has 1 actual-harm citation
- a high number of inspection citations overall (56) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $11,333 in federal fines (most recent 2024-11-08)
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (1/5)
- its facility-reported quality-measure rating is low (1/5)
- nursing-staff turnover (66%) runs well above the national median (45%)
- about 17% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 23.5% | 15.6% | 15.4% | worse |
| Long-stay residents who lose too much weight | 5.7% | 7.2% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.7% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.5% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 2.6% | 5.9% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.8% | 3.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 39.2% | 18.3% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 28.0% | 21.3% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 17.3% | 94.1% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 6.6% | 5.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 26.5% | 20.7% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 16.8% | 14.0% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 0.7% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 21.8% | 78.1% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 28.4% | 22.9% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 12.5% | 12.9% | 12.0% | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
47.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 48 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 37.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 32 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.27 therapist hours per resident per day in 2026Q1 — more than 41% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 31% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 47.4%CMS range 35.5–61.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.5%CMS range 6.9–16.4 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 37.5% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 40.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 37.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 84.9% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 91.7% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 2.7% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 12.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.05 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 94 beds and averages 84.3 residents a day — about 90% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.43 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.19 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.38 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.15 hrs/resident/day on weekends vs 3.54 on weekdays — 11% thinner on weekends. RN hours go from 0.21 to 0.14 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 66% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
56 citations, most serious first. The 11 most serious are shown; the remaining 45 are one tap away and print in full.
- Actual harm · Gcited before2024-11-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews of staff, the facility failed to provide care in a safe manner when a resident rolled off a bed raised to waist height onto the floor. Resident #7 sustained a laceration to the left side of her head which required 5 staples. This deficient practice affected 1 of 4 residents reviewed for accidents. (Resident #7) Findings included: Resident #7 was admitted to the facility on [DATE] with diagnoses of Alzheimer's dementia and osteoarthritis. A review of Resident #7's record documented she had the diagnoses added on 9/23/21 of adult failure to thrive, severe protein-calorie malnutrition, cognitive communication deficit, repeated falls, and dysphagia. Resident #7's quarterly Minimum Data Set (MDS) dated [DATE] documented Resident #7 was unable to participate in a cognitive assessment. The resident had no behaviors or refusal of care and no falls. The MDS also indicted the resident was receiving hospice services, required extensive assistance with bed mobility,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-26 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, staff, and Corporate Nurse Consultant interviews, the facility failed to store medication in its original package with labeling and dispensing instructions (300 hall Medication Cart), failed to remove expired medication (100 hall Medication Cart), and failed to secure two unlocked treatment carts. These failures occurred in 2 of 2 medication carts and 2 of 2 treatment carts (100 and 300 hall) reviewed for medication storage.Findings Included:1). An observation of the 300 hall medication cart was completed on 06/24/2026 at 1:27 PM accompanied by Nurse #2. During this observation five pills were observed loose and not in their original package. The five loose pills were observed in the over-the-counter medication drawer of the medication cart. An interview with Nurse #2 on 6/24/2026 at 1:28 PM revealed that she was unaware of where the loose pills came from and she was unable to identify the pills. Nurse #2 stated she was not aware she had pills that were loose in her medication cart. Nurse #2 could not recall seeing the loose pills when she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-26 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interviews, the facility failed to protect resident #8's private healthcare information (PHI) by leaving confidential medical information unattended, visible, and accessible to others on a laptop screen for 1 of 2 treatment carts observed (300-hall treatment cart).The findings included:On 6/25/2026 at 9:52 AM an observation of the 300-hall treatment cart revealed the treatment cart was left unattended when the Treatment Nurse left and entered Resident #8's room to complete the treatment ordered. The Treatment nurse left the computer screen open facing the hallway displaying resident #8's personal identifying information including the resident's name, diagnoses, and orders for treatment. Before closing the door to Resident #8's room to complete the ordered treatment, the Treatment Nurse was asked by Surveyor to place privacy screen on to protect Resident #8's PHI from being revealed. There was one resident in a wheelchair in the hallway during this time. During an interview on 6/25/2026 at 9:54 AM with the Treatment Nurse she acknowledged she did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-26 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, staff interviews, and between review and staff the facility failed to ensure 2 of 2 narcotic reconciliation records reviewed were signed and dated when controlled substances were administered (100 and 300 hall).The findings included: The facilities Controlled Substance Administration and Accountability policy dated 12/2022 with a review dated of 12/2025 under Section f ii stated, All controlled substances obtained from non-automated medication cart or cabinet are recorded on the designated usage form. a. A review on 6/24/2026 at 1:58 PM of the 300-hall side B narcotics reconciliation record showed that at the time of review, there was no record indicated in the narcotics reconciliation record of a controlled substance being administered. The last administration of a controlled substance in the in the narcotic reconciliation record for 300-hall B was signed for administration on 6/23/2026. Nurse #2 was interviewed on 6/24/2026 at 2:06 PM and stated she had administered lorazepam 0.5 mg earlier in the shift and had not signed the narcotic reconciliation record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-22 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to store stock medications securely in the original covered and labeled bottles to prevent errors and possible contamination in 1 of 2 medication carts reviewed for medication storage (300 hall medication cart #1).The findings included: A medication administration observation of the medication cart #1 for the 300-hall occurred on 4/21/26 for Resident #12. This was a continuous observation that occurred from 8:28 AM through 8:54 AM. The observation revealed Nurse #1 did not have a bottle of Vitamin D3 (cholecalciferol) 25 micrograms (mcg)/1000 units (supplement) in her medication cart, nor was the medication available in the medication storage room. Nurse #1 obtained the medication from Unit Manager #1's medication cart #2 which was also assigned to the 300-hall. Unit Manager #1 poured 8 tablets of the Vitamin D3 25mcg/1000 units into a medicine cup, labeled the cup as Vit D3, and handed the cup to Nurse #1. Nurse #1 went back to her medication cart and placed the medicine cup into the top drawer of her medication cart.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-22 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and resident and staff interviews, the facility failed to respect a resident's right to dignity when Resident #16 requested assistance to the bathroom and then incontinence care. Assistance was not provided to Resident #16 until after all the meal trays were passed out on the hall and other residents were assisted with eating. This affected 1 of 4 residents reviewed for dignity (Resident #16). Findings included:Resident #16 was admitted to the facility on [DATE] with diagnoses including non-progressive congenital joint contractures and chronic obstructive pulmonary disease.A Brief Interview for Mental Status assessment completed on 4/14/2026 indicated Resident #16 was cognitively intact.A care plan focus area, initiated on 4/16/2026 for Resident #16, documented a self-care performance deficit, with interventions including the need for one-person assistance for toileting and transfers.During an interview and observation conducted on 4/21/2026 at 2:22 PM, with a follow-up…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-22 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and staff interviews, the facility failed to protect a resident's right to be free from neglect when Resident #6's call light was disconnected by a staff member. This caused the resident to be unable to access assistance, and Resident #6 was found on the next shift to be soiled with urine and feces. This failure affected 1 of 2 residents who were reviewed for call system concerns (Resident #6).Findings included:Resident #6 admitted to the facility on [DATE] with diagnoses of chronic kidney disease and hypertension.Resident #6's admission Minimum Data Set (MDS) dated [DATE] indicated he had severe cognitive impairment. Further review of the MDS revealed Resident #6 needed substantial/maximum assistance with toilet hygiene and was incontinent with bowel and bladder. A telephone interview was conducted on 4/21/26 at 10:30 a.m. with Nursing Assistant (NA) 3 and she reported she had been assigned to Resident #6 on 2/21/26 at 7 p.m. to 7 a.m. on 2/22/26. She explained that Resident #6 had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and resident and staff interviews, the facility failed to provide assistance to the bathroom and incontinence care to a resident upon request for 1 of 5 reviewed for the provision of activity of daily living care (Resident #16).Findings included:Resident #16 was admitted to the facility on [DATE] with diagnoses including non-progressive congenital joint contractures and chronic obstructive pulmonary disease.Review of an admission data collection note dated 4/13/2026 revealed Resident #16 was assessed as incontinent of bladder and bowel.A Brief Interview for Mental Status assessment completed on 4/14/2026 indicated Resident #16 was cognitively intact.A care plan focus area, initiated on 4/16/2026 for Resident #16, documented a self-care performance deficit, with interventions including the need for one-person assistance for toileting and transfers.Documentation in a daily skilled physical therapy note completed on 4/20/2026 revealed Resident #16 performed a transfer from the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-22 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, family, and resident interviews, the facility failed to provide wound treatments as ordered by a physician for 2 of 5 residents reviewed for the provision of care according to professional standards and the care plan (Residents #5 and #16). Findings included:1. Resident #5 was admitted to the facility on [DATE] and discharged from the facility on 3/9/2026. Resident #5 had a right below-the-knee amputation.Resident #5 had a physician's order dated 3/3/2026 that directed staff to wrap the right below-the-knee amputation site with an abdominal pad and Kerlix daily and as needed, and to monitor the site for signs and symptoms of infection.Resident #5's care plan dated 3/3/2026 had a focus area for a surgical wound to the right lower extremity, with an intervention to follow facility protocols for treatment of the injury. Review of the Treatment Administration Record revealed blank documentation spaces for the ordered wound treatment to the surgical site for Resident #5 on Saturday,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-22 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and staff interviews, the facility failed to have a medication error rate of less than 5% as evidenced by 2 medication errors out of 33 opportunities, resulting in a medication error rate of 6.06% for 1 of 2 residents observed for medication administration (Resident #12).The findings included:Resident #12 was admitted to the facility on [DATE] with diagnoses that included anemia, iron deficiency, and hyperlipidemia. Resident #12's physician order dated 4/2/26 for polysaccharide iron complex capsule 150 milligrams (mg) give 1 capsule by mouth one time a day for deficiency. There was no order for acidophilus 500 million (acidophilus 500 million refers to a probiotic supplement that contains 500 million active organisms per serving) located in the medical record. On 4/21/26 a continuous observation of medication administration occurred from 8:28 AM through 8:54 AM. Upon observation of Nurse #1's medication cart and the medication storage room during a medication administration…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-13 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review and staff interviews, the facility failed to ensure the low temperature dishwasher maintained the wash temperature of 120 degrees Fahrenheit (F). These practices had the potential to affect food served to all residents. Findings included: During the initial tour of the kitchen on 2/9/26 at 9:58 a.m., three observations of the operation of the dishwashing machine by Dietary Staff #1 were conducted. The water temperatures ranged from 90 degrees Fahrenheit to 100 degrees Fahrenheit. Dietary Staff #1 continued to send dishware through the dish machine. The Dietary Manager (DM) was not in the dishwashing area of the kitchen during this observation. During an interview on 2/9/26 at 10:05 a.m., Dietary Staff #1 revealed he was unsure if the dishwasher was a high temperature or low temperature machine, then pointed to the manufacturer's instructions for use of the dishwasher located on the top, front of the machine which revealed the water temperature requirement for the low temperature dish machine was 120 degrees Fahrenheit and 50 ppm (parts per…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 45 citations
- Potential for harm · F2026-02-13 · tag F0814 — failed to dispose of garbage properly — widespreadDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to ensure the side doors to trash dumpsters remained closed, failed to contain waste in dumpsters with lids or coverings and failed to maintain a clean garbage area free from litter for 2 of 2 trash dumpsters and 1 of 1 construction container. These practices had the potential to attract pests and rodents.Upon arrival into the parking area of the facility an observation of the dumpster area on 2/9/26 at 9:15 a.m., revealed a long/large open to air construction-type container overflowing with bags of trash with some of the bags on the ground next to one side of building of the facility. There was no covering/tarp over the container or trash bags. On 2/11/26 at 12:07 p.m., accompanied by the Regional Food Service Consultant, an observation of the facility's dumpster area was completed. The large/long open-to-air construction-type container remained in the same condition with an overflow of bags of trash. There were two trash dumpsters surrounded by an unlocked, gated fence located in the back of the parking lot. The doors…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-13 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on facility policy review, record review and staff interviews, the facility failed to implement an antibiotic stewardship program to monitor antibiotic usage in the facility. This practice had the potential to affect 87 of 87 residents in the facility.The findings included:Review of the facility's policy titled, Antibiotic Stewardship Program, effective date 12/2025 revealed the following: The Antibiotic Stewardship Program purpose is to optimize the overall infection prevention program by the treatment of infections while reducing the adverse events associated with antibiotic use. The Infection Preventionist utilizes expertise and data to form strategies to improve antibiotic use to include tracking of antibiotic starts, monitoring adherence to evidence based published criteria during the evaluation and management of treated infections and reviewing antibiotic resistance patterns in the facility to understand which infections are caused by resistant organisms. A review was conducted of the pharmacy services antibiotic user tracking sheets for the months of November 2025,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-13 · tag F0655 — patternCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop a baseline care plan within 48 hours of admission for 9 of 30 residents reviewed for baseline care plan (Residents #30, #105, #106, #110, #6, #109, #82, #99, and #72).Findings included: 1. Resident #30 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnosis that included paraplegia and neuromuscular dysfunction of bladder. A review of the medical record revealed no documented evidence that a baseline care plan was completed for Resident #30. Attempts made to contact the Nurse who admitted Resident #30 were unsuccessful. An interview was conducted on 02/13/26 at 8:45 am with the Unit Manager (UM). She was not aware that a baseline care plan was not completed for Resident #30. The UM attempted to locate the baseline care plan without success and confirmed it had not been completed. She stated that the baseline care plan should have been completed no later than 48 hours after the resident was admitted to the facility.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-13 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to remove loose and unsecured pills of various shapes, sizes and colors on 2 of 4 medication carts observed (Hall 300 Medication Cart #1 and Medication Cart #2).The findings included:a. An observation was conducted on 02/11/26 at 10:35 am of Medication Cart #2 on Hall 300 in the presence of Nurse #4. The observation revealed the following medications were stored in the medication cart:-One small round pink unmarked tablet found in the first drawer of the medication cart.-One small round yellow unmarked tablet found in the first drawer of the medication cart.-One medium round brown unmarked tablet found in the second drawer of the medication cart. -One small oblong white unmarked tablet found in the second drawer of the medication cart.-One small round pink tablet with marking E found in the second drawer of the medication cart-One small round bright yellow unmarked tablet found in the third drawer of the medication cart.-One half of a round white unmarked tablet found in the third drawer of the medication cart.-One…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-13 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to maintain vaccination consents or declination decisions in the residents' medical record and failed to maintain a record of education of the benefits and potential side effects for the influenza and pneumococcal immunizations for 5 of 5 residents reviewed for immunizations (Resident #21, Resident #20, Resident #9, Resident #72 and Resident #33). The findings included:Findings included:a. Resident #21 was admitted to the facility on [DATE].Review of Resident #21's Minimum Data Set (MDS) assessment dated [DATE] revealed she was cognitively intact. Further review of the MDS revealed Resident #21was not offered the influenza vaccine and was offered but declined the pneumococcal vaccine.An interview was conducted with Resident #21 on 02/12/26 at 8:57 am and she indicated she could not recall if she was offered the influenza or pneumococcal vaccines. Review of the medical record revealed Resident #21 declined to have the pneumococcal vaccine. Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident interview and staff interviews the facility failed to treat a resident in a dignified and respectful manner when Nurse Aide #7 and Nurse Aide #8 were delayed in responding to a resident's call for assistance and told the resident to stop using her call light causing the resident to be upset and mad. The deficient practice affected 1 of 3 residents reviewed for dignity (Resident #82).Findings included:Resident #82 was admitted to the facility on [DATE] with diagnoses that included fracture of left hand, fracture of left radius, muscle weakness, and anxiety. Resident #82 transferred to the hospital on 2/9/26. The admission comprehensive Minimum Data Set (MDS) assessment for Resident #82 dated 1/29/26 revealed she was cognitively intact, had no behaviors, and required assistance of staff with toileting, bed mobility, and transfers. She was coded to use a wheelchair for mobility. A grievance reporting form was initiated by the Social Worker on 2/5/26 and stated C.N.A's (Certified…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to inform and provide written information to a resident regarding the residents' right to accept or refuse medical/surgical treatment and to formulate an advanced directive for 1 of 33 sampled residents reviewed for advanced directives (Residents #105). Findings included: Resident #105 was admitted to the facility on [DATE]. The nursing admission assessment dated [DATE] indicated Resident #105 was cognitively intact. There was no documentation in Resident #105's medical record indicating the resident was informed of his right to accept or decline medical or surgical treatment prior to making an advance directive decision and/or an advance directive formulated for code status. During an interview on 2/11/26 at 11:36 AM, Resident #105 indicated she had not received any paperwork or education on advanced directives and/or been informed of her right to accept or refuse medical/surgical treatment. Resident #105 stated she wanted to be resuscitated if…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to provide a Centers for Medicare and Medicaid Services (CMS) Skilled Nursing Facility Advanced Beneficiary Notice (SNF-ABN) form 10555 (liability notice that informs Medicare Part A beneficiaries of potential Medicare non-coverage before providing custodial care or items that are usually paid for by Medicare) prior to discharge from Medicare Part A skilled services for 2 of 3 residents reviewed for beneficiary protection notification review (Resident #116 and Resident #117).The findings included:1. Resident #116 was admitted to the facility on [DATE]. He was admitted to Medicare Part A skilled services on 11/6/25.Resident #116's Medicare Part A skilled services ended on 11/28/25. He remained in the facility.Record review revealed there was no documentation Resident #116, or his responsible party were issued a CMS SNF-ABN form 10555 prior to discharge from Part A Medicare services. During an interview with the facility Social Worker on 2/12/26 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to develop a comprehensive care plan in the areas of activities of daily living and activities (Resident #13), and discharge goal (Resident #4) for 2 of 30 residents whose care plans were reviewed (Resident #13 and Resident #4). The findings included:1. Resident #13 was admitted to the facility on [DATE] with diagnoses that included neurocognitive disorder with Lewy bodies and muscle weakness.A significant change Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #13 was cognitively impaired, was dependent on staff for personal hygiene, bathing, and toileting and felt it was somewhat important to be included in group activities.A review of Resident #13's comprehensive care plan revised on 12/29/25 revealed that no care plan had been developed for activities of daily living (ADL) or activities.An interview was conducted with MDS Coordinator #1 on 2/12/26 at 9:34 AM. The MDS Coordinator #1 indicated per the MDS assessment, Resident #13…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview of the staff, residents, and a family member, the facility failed to provide dependent residents nail care (Residents #8 and #10) and facial hair care (Resident #10). The deficient practice affected 2 of 10 residents reviewed for activities of daily living (Residents #8 and #10). Findings included:1. Resident #8 was admitted on [DATE] with a diagnosis of non-Alzheimer's dementia. The quarterly Minimum Data Set, dated [DATE] documented that Resident #8's cognition was moderately impaired. The resident was dependent for bathing, dressing and personal care, and was incontinent of bowel and bladder. The active diagnoses were dementia, anxiety, and muscle weakness. The care plan for Resident #8 dated 12/27/25 documented a self-care deficit due to weakness. The resident required assistance with personal care, including clean and trim nails. On 2/09/26 at 11:51 am, an observation and interview were conducted. Resident #8's 10 fingernails were approximately 1/2 inch…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interview of staff, the physician assistant, and the wound nurse practitioner, the facility failed to change the pressure ulcer dressing as ordered (Resident #30). The deficient practice affected 1 of 5 residents reviewed for pressure ulcers. The findings included:Resident #30 was admitted to the facility on [DATE] with diagnosis which included spina bifida with hydrocephalus, paraplegia, and stage 4 pressure ulcer to the sacrum.The care plan initiated on 08/14/25 revealed Resident #30 had a stage 4 pressure ulcer to the sacral area and a potential for pressure ulcer development related to crushing injury, impaired mobility, spina bifida. The goal was Resident #30's pressure ulcer would show signs of healing and remain free from infection. Interventions included administer medication as ordered, administer treatments as ordered, monitor for effectiveness, educate the resident/family/caregiver as to the causes of skin breakdown, and follow facility policies/protocols for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-13 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, physician assistant, and staff interviews the facility failed to obtain ordered urine analysis and culture sensitivity specimen for 1 of 2 residents. (Resident #30) The facility failed to empty the urinary catheter bag as ordered to maintain free urine flow through an indwelling catheter and failed to keep stool away from urinary catheter and the meatus to prevent urinary tract infections for 1 of 2 resident reviewed for urinary catheter care. (Resident #30)1a. Resident #30 was admitted to the facility on [DATE] with diagnosis which included spina bifida with hydrocephalus, paraplegia, neuromuscular dysfunction of bladder, and urinary tract infection.The care plan initiated on 08/14/25 revealed Resident #30 had a urinary catheter related to neurogenic bladder. The goal was Resident #30 would show no signs or symptoms of urinary tract infection. The interventions included monitor and document intake and output per facility policy, monitor for signs and symptoms of discomfort with urination…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0770 — failed to provide lab services — isolatedProvide timely, quality laboratory services/tests to meet the needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff and Physician Assistant interviews, the facility failed to obtain an ordered clostridium difficile test result for a Resident experiencing abdominal tenderness and loose stools (clostridium difficile is a bacterium which can cause diarrhea, abdominal pain and bowel inflammation). The deficient practice occurred on three separate occasions for 1 of 3 residents reviewed for laboratory services (Resident #98).Findings included:Resident #98 was admitted on [DATE] from the hospital setting after diagnoses of declining functional status and pulmonary embolism, with past medical history of vaginal and rectal bleeding secondary to anticoagulant use, past clostridium difficile infection, right hip osteoarthritis, depression, anxiety, obstructive sleep apnea and generalized weakness. A provider note dated 12/29/25 at 8:15 AM indicated Resident #98's physical exam revealed abdominal tenderness with palpation and an order was placed for stool testing to rule out possible clostridium…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-13 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews, and staff interviews, the facility failed to implement infection control policies and procedures for enhanced barrier precautions when Nurse Aide (NA) #1 failed to don a gown when starting to provide incontinence care to Resident #105 who had a sacral wound and required surveyor intervention for 1 of 7 staff members observed for infection control practices (NA #1). Findings included:The facility's enhanced barrier precautions last revised in 12/2025, documented it is the policy of this facility to implement enhanced barrier precautions for the prevention of transmissions of multidrug-resistant organisms.An observation of Resident #105's room door and the hallway immediately outside the room on 02/11/26 at 9:25 AM and at 11:24 AM revealed Resident #105's door did not have enhanced barrier precaution signage posted, and there was no personal protective equipment (PPE) available outside of Resident #105's room.On 02/11/26 at 11:34 AM, an observation was made of Nurse Aide (NA) #1 performing incontinence care on Resident #105. NA #1 had donned…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-08 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, and staff and resident interviews the facility failed to provide resolution of Resident Council Meeting grievances for 5 of 6 monthly Resident Council Meetings. The Resident Council had repeated concerns regarding coffee not being served before breakfast and clothes not coming back from laundry (5/28/24, 06/25/24, 07/30/24, 08/27/24, and 09/24/24). On 05/28/24 the Resident Council Meeting Minutes noted a dietary concern that coffee was not being served or made before breakfast. The Resident Council Follow-Up form attached to the 05/28/24 Resident Council Meeting Minutes did not demonstrate the facility's response to grievances voiced during the Resident Council. On 06/25/24 the Resident Council Meeting Minutes noted a dietary concern that coffee was not being served or made before breakfast. The Resident Council Follow-Up form attached to the 06/25/24 Resident Council Meeting Minutes did not demonstrate the facility's response to grievances voiced during the Resident Council. On 07/30/24 the Resident Council Meeting Minutes noted a housekeeping concern that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-11-08 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview, Corporate Nurse Consultant and Physician interview the facility failed to follow physician orders to obtain a monthly weight (lbs.) for 1 of 3 residents (Resident #50) reviewed for nutrition. The findings included: Resident #50 was admitted to the facility on [DATE] with a diagnosis that included hypertension, depression and fractures. Resident #50's physician order dated 2/26/24 stated monthly weight every Monday for monitoring. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #50 was cognitively intact. Resident #50 had no upper body impairment and 1 lower extremity impairment. The MDS further indicated Resident #50's height was 71 inches, and his weight was left blank. Weight loss 5% or more and weight gain was not assessed. Review of Resident #50 quarterly MDS assessment dated [DATE] indicated he was cognitively intact. Resident #50 had no upper body impairment and 1 lower extremity impairment. The MDS further indicated Resident #50's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident interview, and staff interviews, the facility failed to provide privacy for a catheter bag and activities of daily living (ADL) care for 2 of 2 residents (Resident #14 and Resident #55) reviewed for personal privacy. The findings included: 1. Resident #14 was admitted to the facility on [DATE] and resided in room [ROOM NUMBER]with diagnoses which included obstructive uropathy, urinary tract infection, and muscle weakness. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #14 was cognitively intact for decision making and was dependent for toilet use. The MDS further revealed Resident #14 was coded for an indwelling catheter and was incontinent for bowels. An observation and interview conducted with Resident #14 on 11/04/24 at 12:20 PM revealed Resident #14 did not have a privacy curtain near the resident's door which allowed him to be viewed from the hallway. Resident #14 indicated staff did not attempt to block the doorway entrance to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and staff interviews, the facility failed to permit Resident #336 to remain in the facility and initiated the resident's discharge when she returned later than expected from a leave of absence. The resident returned to the facility on 2/12/24 and was informed by staff she was not allowed to remain in the facility due to her being gone from the facility over 24 hours. Additionally, the facility failed to provide written documentation which stated the reason the facility could not meet the resident's needs for 1 of 3 residents reviewed for discharge. (Resident 336). The findings included: Resident #336 was initially admitted to the facility on [DATE] with diagnoses which included chronic pain, opioid dependence, intentional self-harm by other firearm discharge and anxiety. Review of Resident #336's admission Minimum Data Set (MDS) dated [DATE] revealed the resident was cognitively intact and was independent with activities of daily living. Review of a late entry progress note completed by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0624 — isolatedPrepare residents for a safe transfer or discharge from the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, staff interviews, and physician interview, the facility failed to provide a safe and orderly discharge for 1 of 3 residents (Resident # 336) reviewed for discharge. On 2/11/24 at 12:30 pm Resident #336 signed out of the facility on leave of absence with an expected return time of 9:30 pm. Due to transportation issues, Resident #336 was not able to return to the facility until 2/12/24 and was informed that she had been discharged and therefore could not remain in the facility. Resident #336 was not provided with discharge instructions or prescriptions, and the discharge location was not verified. This resulted in Resident #336 going to the hospital to get her medications refilled. Resident #336 remained in the hospital under observation until she was readmitted to the facility on [DATE]. The findings included: Resident #336 was initially admitted to the facility on [DATE] with diagnoses which included chronic pain, opioid dependence, intentional self-harm by other firearm discharge and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview and physician interview, the facility failed to comprehensively assess a resident in the area of weights for 1 of 3 residents (Resident #50) reviewed for nutrition. The findings included: Resident #50 was admitted to the facility on [DATE]. Resident #50's physician order dated 2/26/24 stated monthly weight every Monday for monitoring. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #50 was cognitively intact. The MDS indicated Resident #50's height was 71 inches, and his weight was left blank. Weight loss 5% or more was not assessed and weight gain was identified as not assessed. Review of Resident #50 quarterly MDS assessment dated [DATE] indicated he was cognitively intact. The MDS indicated Resident #50's height was 71 inches, and his weight was left blank. Weight loss 5% or more was not assessed and weight gain was identified as not assessed. Review of Resident #50's care plan created 10/14/23 and revised on 9/25/24 stated he had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, resident and staff interviews, the facility failed to provide restorative range of motion and the application of the splinting devices as recommended by the occupational therapist for 1 of 2 sampled resident (Resident #48) reviewed for limited range of motion. Findings included: Resident #48 was admitted to the facility on [DATE] with diagnoses which included: hemiplegia and hemiparesis following nontraumatic subarachnoid hemorrhage affecting the left non-dominant side and a left-hand contracture. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #48 was cognitively intact and had range of motion impairments of one side of her upper and lower extremities. The care plan dated 9/16/24 revealed Resident #48 required assistance with her activities of daily living (ADL). Interventions included physical, occupational and speech therapies were to evaluate and treat as indicated/ordered. Review of the occupational therapy Discharge summary dated [DATE]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-08 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident, staff, and physician interviews, the facility failed to ensure a resident receiving dialysis services had a physician's order for dialysis services, a care plan and failed to monitor after dialysis treatments. This was for 1 of 1 resident reviewed for dialysis (Resident #64). The findings included: Record review of the hospital history and physical dated 5/27/24 as the orders for dialysis, revealed right sided permacath access (a flexible tube that's inserted into a blood vessel in the neck or upper chest to provide dialysis treatment), hemodialysis every Monday, Wednesday and Friday. Record review of the hospital Discharge summary dated [DATE] revealed Resident #64 had permacath and to return to the dialysis schedule of Monday, Wednesday and Friday. Resident #64 was admitted to the facility on [DATE] with diagnoses including end-stage renal disease and dependence on renal dialysis. Resident #64's admission assessment dated [DATE] completed by the Unit Manager revealed no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0835 — failed to run the facility competently — isolatedAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, North Carolina (NC) Nurse Aide (NA) Registry Representative and staff interviews, the facility administration failed to have effective systems in place to identify when a nurse aide had an expired registry listing with the NC Nurse Aide Registry for 1 of 5 employees reviewed for sufficient nurse staffing (NA #4). The findings included: Nurse Aide (NA) #4 was hired by the facility on [DATE]. Review of NA #4's personnel file revealed NA #4's registry listing expired on [DATE]. Review of the NC Nurse Aide Registry online portal revealed NA #4's original test date was [DATE] with a listing expiration date of [DATE]. A telephone interview was completed with NC Nurse Aide Registry representative on [DATE] at 10:22 AM. The NC Nurse Aide Registry representative confirmed that NA #4's registry listing expired on [DATE]. Review of the nursing schedules from [DATE] to [DATE] revealed that NA #4 worked the following days: [DATE], [DATE] and [DATE]. NA #4 was assigned to the 300-hall from 7:00 AM to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-08 · tag F0914 — isolatedProvide bedrooms that don't allow residents to see each other when privacy is needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident, and staff interviews, the facility failed to provide a privacy curtain for 2 of 14 rooms on the 200-hall reviewed for privacy (room [ROOM NUMBER] and room [ROOM NUMBER]). The findings included: 1.Resident #14 was admitted to the facility on [DATE] and resided in room [ROOM NUMBER]. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #14 was cognitively intact for decision making. An observation and interview conducted with Resident #14 on 11/04/24 at 12:20 PM revealed Resident #14 did not have a privacy curtain that blocked him from the doorway. The resident shared a room with another resident. Resident #14 further revealed he had not had a privacy curtain since admission. Resident #14 stated he had expressed to nursing staff that he would like a curtain so he could not be seen from the hallway if someone was to open the door during care. An observation and interview with Nurse Aide (NA) #8 on 11/5/24 at 10:15 AM revealed Resident #14 had not had a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-20 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Pharmacist, Nurse Practitioner, and Resident interviews the facility failed to administer antiseizure medication and pain medication for 2 of 3 residents (Resident #8 and Resident #9) reviewed for providing pharmaceutical services to meet residents' needs. administration. Resident #8 did not receive her antiseizure medication on 7/15/2024 and 7/16/2024, and Resident #9 was admitted with a left total knee replacement and did not receive pain medication when admitted to the facility. Findings included: 1. Resident #8 was admitted to the facility on [DATE] with diagnoses malignant neoplasm to the brain resulting in seizures and brain necrosis due to radiation therapy. Resident #8's Physician's orders included an order written 7/15/2024 for Lamotrigine 200 milligrams twice daily; Lamotrigine 25 milligrams (2 tablets) at bedtime for seizures; and Levetiracetam 1000 milligrams (2 tablets) two times a day for seizures. Resident #8's Medication Administration Record (MAR) for 7/2024 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-20 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, Nurse Practitioner, and staff interviews the facility failed to report the results of a urinalysis received on 8/8/2024 to the Nurse Practitioner until 8/12/2024, failed to report pain and distention of the lower abdomen to the Nurse Practitioner on 8/5/2024, and failed to report being unable to flush a urinary catheter for 1 of 1 Resident (Resident #1) reviewed for urinary catheter care. Findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses of end stage renal disease, neuropathic bladder, and Parkinson's disease. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #1 was cognitively intact and had a urinary catheter in place. Resident #1's Physician's Orders indicated he had a Urinalysis with Culture if indicated ordered 8/5/2024 due to discolored urine. Review of a urinalysis laboratory result obtained 8/8/2024 indicated Resident #2 had a mixed flora and collection of a new urinary sample was suggested by the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-20 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and staff interviews the facility failed to report an allegation of abuse to Adult Protective Services for 1 of 3 residents (Resident #6) who alleged staff to resident abuse which occurred on 7/25/2024 and was reported to the Administrator on 7/26/2024 but was not reported to Adult Protective Services until 8/1/2024. Findings included: The facility's Abuse, Neglect and Exploitation Policy reviewed on 1/1/2024 stated the facility would report all alleged violations to the Adult Protective Services and all other required agencies with 24 hours if the event that caused the allegation did not result in abuse or serious bodily injury. Resident #6 was admitted to the facility on [DATE] with diagnoses of hemiplegia and epilepsy. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #6 was severely cognitively impaired and required total assistance with bed mobility and transfers. According to the facility's investigation dated 7/26/2024 at 2:45 pm a Family…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and resident, Responsible Party, and Nurse Practitioner interviews the facility failed to have a Urinalysis with Culture sample collected on 8/5/2024 tested at the laboratory that same day. The Urinalysis with Culture was not completed and reported to the facility until 8/8/24. In addition, the facility failed to follow through on 8/8/24 when the laboratory suggested a new urine sample when the results for the 8/5/24 indicated the sample was contaminated. The deficient practice occurred for 1 of 1 resident (Resident #1) reviewed for suprapubic catheter care. Findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses of end stage renal disease, neurogenic bladder which required a suprapubic catheter, and Parkinson's disease. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #1 was cognitively intact and had a urinary catheter in place. A Nurse Practitioner's Progress Note dated 8/7/2024 indicated she saw Resident #1 on 8/5/2024 in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-20 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and staff, Pharmacy Consultant and Nurse Practitioner interviews the facility failed to administer pain medication as ordered for 1 of 3 residents (Resident #9) reviewed for pain management. Findings included: Resident #9 was admitted to the facility on [DATE] with diagnoses of left knee replacement. A Physician's Order dated 8/28/2024 at 6:45 pm indicated Resident #9 should receive Oxycodone/Acetaminophen 5/325 milligrams, a narcotic pain medication, for pain every 4 hours for pain rated at 4 or more on a pain scale of 1 to 10. An admission Minimum Data Set (MDS) had not been completed for Resident #9. A late entry note written on 8/29/2024 at 5:25 am by Nurse #6 indicated Resident #9 arrived at the facility 8/28/24 at 5:45 pm with an incision to his left knee which was covered with a bandage. His vital signs were normal, he was alert and oriented with some confusion, and he was resting. A progress note written by Nurse #7 on 8/28/24 at 9:34 pm indicated Resident #9 reported…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-20 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to have pain medication available as ordered by the Nurse Practitioner on admission to the facility and provide nursing staff access to the electronic emergency backup medication storage for 1 of 3 residents reviewed for pain management (Resident #9). Findings included: Resident #9 was admitted to the facility on [DATE] with diagnosis of left knee replacement. A Physician's Order dated 8/28/2024 at 6:45 pm indicated Resident #9's admission medication orders included Oxycodone/Acetaminophen 5/325 milligrams, a narcotic pain medication, which was ordered every 4 hours as needed for pain rated at 4 or more on a scale of 1 to 10. A Nurse's Progress Note written 8/28/2024 at 9:34 pm written by Nurse #7 stated Resident #9 reported his pain was a 6 on a scale of 1 to 10 and he was experiencing muscle spasms to his left lower leg. An interview was conducted by phone on 9/17/2024 at 12:52 pm with Nurse #6 and she stated she worked on the 3:00 pm to 11:00 pm…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-17 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident interviews, and staff interviews, the facility failed to place residents' call lights (Resident #12, #19, #15 and #40) within reach to allow for the residents to request staff assistance. This was for 4 of 4 residents reviewed for accommodation of needs. The findings included: 1) Resident #12 was admitted to the facility on [DATE] with diagnoses that included Vascular Dementia, anxiety disorder, orthostatic hypertension, osteoarthritis, and hearing loss. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #12's cognition was severely impaired. She had no behavior and no rejection of care. She required extensive assistance of 1 for bed mobility, dressing, toilet use, and personal hygiene. She had functional limitation with range of motion on one side of her lower extremities. Resident #12's active care plan, last revised on 04/14/23, indicated she was at risk for falls due to a history of falls and decreased mobility. The interventions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-17 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident interviews, and staff interviews, the facility failed to provide nail care for dependent residents (Resident #15, #19, and #40) and failed to wash a dependent residents (Resident #64) hair. This was for 4 of 12 residents reviewed for activities of daily living (ADL). The findings included: 1. Resident #15 was admitted to the facility on [DATE] with diagnosis that included Vascular Dementia with psychotic disturbance, history of falls, and type 2 diabetes. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #15's cognition was severely impaired. He had no behavior and no rejection of care. He required extensive assistance of 2 for personal hygiene. Resident #15 ' s active care plan, last revised on 08/21/23, indicated he had an ADL self-care performance deficit related to cognitive impairment, weakness and debility. The interventions included for staff to check nail length, trim and clean on bath day and as necessary. Report any changes to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-17 · tag F0698 — failed to provide proper dialysis care — patternProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, family interview, staff interviews and record review, the facility failed to provide a lunchtime meal to a dialysis resident on 11/02/23, 11/04/23, 11/07/23, 11/09/23, 11/11/23, 11/14/23 and 11/16/23 for 1 of 1residents reviewed for dialysis (Resident #185). Findings included: Resident #185 was admitted to the facility on [DATE] with diagnoses that included end stage renal disease and dependence on dialysis. Review of an admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #185 cognition was not assessed, and staff assessment indicated his memory was ok. The MDS documented Resident #185 was able to understand others and was understood. In an interview with Resident #185 on 11/12/23 at 5:06 pm and he stated, he had not gotten a breakfast meal either at the facility or bag to go since his admission on [DATE]. He reported he went to dialysis on Tuesday, Thursday, and Saturday. He explained his chair time at dialysis was 6:15 am and he was usually…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-17 · tag F0727 — failed to provide required RN coverage — patternHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews the facility failed to schedule a Registered Nurse (RN) for at least 8 consecutive hours a day, for 16 of 30 days (10/13,10/18,10/19,10/20, 10/23. 10/24, 10/27, 10/28, 10/29, 11/01, 11/02, 11/06, 11/07, 11/10, 11/11, and 11/12)) reviewed for staffing. Findings included: Review of the daily staffing sheets from 10/12/23 through 11/12/23 revealed there was no RN scheduled for the following days, 10/13, 10/18, 10/19, 10/20, 10/23, 10/24, 10/27, 10/28, 10/29, 11/1, 11/2, 11/6, 11/7, 11/10, 11/11, and 11/12. During an interview with the Scheduler on 11/16/23 at 3:00pm who indicated she had only been doing this job for 6 weeks. She revealed that she had no knowledge of not being able to count the Director of Nursing (DON) as the RN on staff if no other RN was not present. Scheduler acknowledge many days of no RN. The Administrator was interviewed on 11/16/23 at 4:58pm. The Administrator acknowledged the days the facility did not have an RN scheduled but she stated the DON was present and she had been the RN for that day. However, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-17 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation and staff interviews, the facility failed to remove expired medications and failed to remove loose pills from 1 of 2 medication carts reviewed and failed to remove expired medications from 1 of 2 medication storage rooms reviewed (300B medication cart and 200 hall medication storage room). Findings included: 1a. An observation of the 300B medication cart was conducted on 11/14/2023 at 1:30pm in the presence of Nurse #1 and Medication Aide (MA) #3 revealed the following medications as expired, that were in the medication cart and available for use: - One bottle of Milk of Magnesia liquid that expired September 2023. - One bottle of Multivitamin liquid that expired July 2023. MA #3 indicated that the two medications in the 300B medication cart were expired, and he was unaware that the medications had expired. Nurse #1 indicated that the two medications on the 300B medication cart were expired and indicated that both medications must be removed from the medication cart. Nurse #1 further indicated that night shift nurses were responsible for checking…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-17 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on test tray observation, record reviews, and interviews with residents and staff the facility failed to serve food that was palatable and at temperatures acceptable to 5 of 8 residents reviewed for food palatability (Resident #1, Resident #3, Resident #22, Resident #26, and Resident #38). This practice had the potential to affect other residents. Findings included: a. Resident #1 was admitted to the facility on [DATE]. Resident #1 resided on the 100 hall. A review of the Minimum Data Set (MDS) dated [DATE] revealed Resident #1 was cognitively intact and independent with eating after assistance with meal set up. During an interview with Resident #1 on 11/12/23 at 4:32pm she indicated she had concerns with all her meals being cold. Resident #1 alleged the food was unappealing because the food was often undercooked or overcooked. A second interview was conducted with Resident #1 on 11/15/23 at 1:15 pm, Resident #1 indicated that lunch was cold today. Resident #1 indicated that the pork loin, mashed potatoes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-17 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor intervention the committee put in place following a complaint survey conducted on 12/17/20. This was evident for 1 deficiency that was cited in the area Comprehensive Resident Centered Care Plan (Develop/Implement Comprehensive Care Plan) and on the current recertification and complaint survey conducted on 11/17/23. The facility's Quality Assessment and Assurance (QAA) Committee also failed to maintain implemented procedures and monitor intervention the committee put in place following a complaint survey conducted on 1/28/21. This was evident for 1 deficiency that was cited in the area of Quality of Care and on the current recertification and complaint survey on 11/17/23. The QAA additionally failed to maintain implemented procedures and monitor interventions the committee put in place following recertification and complaint…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-17 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Resident #54 was initially admitted to the facility on [DATE] with diagnoses that included diabetes. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #54 received one injection of insulin during the last seven days looked at for the 9/23/23 assessment. Review of the Medications Administration Record (MAR) for September 2023 showed Resident #54 received dulaglutide (once a week injection used to improve blood sugar) an injection of 0.75 milligram (mg) subcutaneously (under the skin, between the skin and muscle) on 9/21/23. Review of the MAR for September 2023 showed Resident #54 received insulin lispro (fast acting injectable insulin) on the following days: 9/16/23, 9/17/23, 9/18/23, 9/20/23, 9/21/23, and 9/22/23. An interview was conducted on 11/16/23 at 12:45 P.M. with the MDS Nurse #2 . MDS Nurse #2 reviewed the quarterly MDS and confirmed it was inaccurate. MDS Nurse #2 stated when she looked at Resident #54's MAR she only saw the medication dulaglutide and did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and staff interviews, the facility failed to develop an individualized and comprehensive care plan or interventions after falls (Resident #15), for a resident at risk for pressure ulcers and urinary incontinence (Resident #78) and failed to care plan a wanderguard (Resident #14). This was for 3 of 20 residents whose care plans were reviewed. The findings included: 1. Resident #15 was admitted to the facility on [DATE] with diagnosis that included Vascular Dementia with psychotic disturbance and history of falls. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #15's cognition was severely impaired. He had no behavior and no rejection of care. He required extensive assistance of 2 for bed mobility, dressing, and personal hygiene. He had 2 or more falls with no injuries. Resident #15 ' s active care plan, last revised on 08/21/23, included a focus for Resident #15 being at risk for falls related to impaired mobility, lower extremity amputee, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-17 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident, and staff interview the facility failed to obtain a physician's order and perform dressing changes for a skin tear to a Resident's left upper arm for 1 of 1 resident reviewed for skin condition (Resident #78). The findings included: Resident #78 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease, history of cerebral infarction, and chronic pain. Review of the admission Minimum Data Set (MDS) dated [DATE] revealed Resident #78 was cognitively intact and needed extensive assistance with 1-person physical assist with bed mobility, 1-person physical assist with transfers, supervision with setup help with eating, and supervision with 1-person physical assist with toilet use. A review of progress note written on 11/08/23 at 10:28 am read in part, Resident found on floor in resident's bathroom laying in front of toilet with both knees bent. Resident wearing nonskid socks at time of incident. Resident assessed for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews, and record review the facility failed to identify the root cause for six falls and implement effective interventions to prevent six falls (Resident #15). This was for 1 of 7 residents reviewed for accidents. The findings included: Resident #15 was admitted to the facility on [DATE] with diagnosis that included Vascular Dementia with psychotic disturbance and history of falls. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #15's cognition was severely impaired. He had no behavior and no rejection of care. He required extensive assistance of 2 for bed mobility, dressing, and personal hygiene. He had 2 or more falls with no injuries. Resident #15 ' s active care plan, last revised on 08/21/23, included a focus for Resident #15 being at risk for falls related to impaired mobility, lower extremity amputee, and the use of psychotropic medications. (Initiated: 01/14/23). The interventions (Initiated: 01/14/23) included for staff to be sure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-17 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, interviews with staff and interview with the Pharmacist Consultant, the facility failed to have a medication error rate of less than 5% as evidenced by 3 medication errors out of 26 opportunities, resulting in a medication error rate of 11.54% for 2 of 3 residents (Resident #45 and Resident #11) observed during the medication administration observation. The findings included: 1. a. Resident #45 was admitted to the facility on [DATE]. Her cumulative diagnosis included Chronic Obstructive Pulmonary Disease (COPD). A review of Resident #45 active Physician Orders included a current order for Advair Diskus Aerosol Powder Breath Activated 250-50 MCG/DOSE, 1 inhalation inhale orally one time a day for SOB (initiated 11/10/23). Advair Diskus Aerosol is an inhaled medication containing a combination of two medications, fluticasone (a corticosteroid) and Salmeterol (a long-acting bronchodilator). Used to treat Chronic Obstructive Pulmonary Disease (COPD). On 11/15/23 at 8:22 AM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2026-02-13 · tag F0577 — widespreadAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff and resident interviews, the facility failed to place survey results in a location readily accessible to residents and visitors and failed to post notice of the availability of the survey results for 1 of 4 days of the survey (2/11/26).The findings included:An interview and observation with Receptionist #1 on 02/11/26 at 1:00 PM revealed he worked Monday through Friday from 6:30 AM to 3:30 PM. Receptionist #1 revealed he was not aware where the survey results were located. Receptionist #1 revealed he had worked as a receptionist for four years and did not recall anyone ever asking for the survey results. Receptionist #1 pointed out an unlabeled binder that was on the wall in the lobby area about 5 feet off the ground in a wire rack. Receptionist #1 stated he was not aware if that was the survey results and had not been educated on what the survey results binder was for. An observation of the binder at 1:00 PM revealed it to be the survey results binder, but there was no posting or indication of where it was located. An observation further revealed it…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-11-08 · tag F0575 — widespreadPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to post a list of names, addresses (mailing and email), and telephone numbers of all pertinent State agencies and advocacy groups, such as the State Survey Agency, adult protective services where state law provides for jurisdiction in long-term care facilities, the Office of the State Long-Term Care Ombudsman program, and the protection and advocacy network. This observation occurred for 4 of the 4 days during the onsite recertification survey. The findings included: An observation of the facility's common areas, upper and lower nursing units was completed on 11/04/24 at 11:12 AM. The observation revealed no signage or posting which included name and contact information for the State Survey Agency, adult protective services where state law provides for jurisdiction in long-term care facilities, the Office of the State Long-Term Care Ombudsman program, and the protection and advocacy network. On 11/05/24 at 9:15 AM, an observation of the facility's common areas, upper and lower nursing units was completed. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-11-17 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews with residents and staff, the facility failed to maintain floors free from dried spills and debris for two rooms (room [ROOM NUMBER] and 318) This deficient practice affected 1 of 3 resident halls (300 Hall). The findings included: 1. An observation of room [ROOM NUMBER] on 11/13/23 at 10:15 AM revealed a container of dental floss on floor between bed A and B, a donut shaped tan dried hardened substance approximately 12 x 12 inch area on floor between bed A and B, and food crumbs throughout the room floor. room [ROOM NUMBER] was occupied with 2 residents at the time of survey. An observation of room [ROOM NUMBER] on 11/15/23 at 10:50 AM revealed the floor remained in the same condition with a dried substance and crumbs throughout. An observation of room [ROOM NUMBER] on 11/16/23 at 8:46 AM revealed the floor remained in the same condition with a dried substance and crumbs throughout. An interview with Housekeeper #1 on 11/16/23 at 3:26 PM was conducted. She explained daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$11,333 in federal fines across 1 penalty. 1 Medicare payment denial on record.
- $11,333 — penalty dated 2024-11-08
- Medicare payment denial — starting 2026-05-13 for 49 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to ALLIANCE HEALTH GROUP — 12 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 1.5 | -0.5 vs chain |
| Health inspection | 1 of 5 | 1.8 | -0.8 vs chain |
| Staffing | 1 of 5 | 1.8 | -0.8 vs chain |
| Quality measures | 1 of 5 | 2.2 | -1.2 vs chain |
The other 11 homes this chain runs (chain average 1.5★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| EMANUEL, YOSEF | Individual | CORPORATE OFFICER | since 08/01/2024 |
| STOVER, KRISTIN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 08/01/2024 |
CMS files one row per role, so the 3 rows in the source record cover these 2 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 75% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.8M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NC
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345131. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.