No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Avenue At Medina

699 East Smith Road, Medina, OH 44256 · For profit - Corporation · 70 certified beds · (330) 721-7001 Medicare & Medicaid certified

Call the home — (330) 721-7001 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Resident-funds citation (F0565)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for mishandling residents’ money or property (F0565)
  • a high number of inspection citations overall (23) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing rating is low (2/5)
  • about 22% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

5/5
CMS overall
5 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 5 of 5

Location & what’s nearby

Hospital
★★★★★ 5/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
724 E Smith Rd · (330) 764-8891 · Call to confirm hours
Pharmacy
401 S Elmwood Ave · (330) 725-1888 · Call to confirm hours
Grocery
320 S Court St · (330) 952-2084 · Call to confirm hours
Park
785 E Washington St · (330) 721-6950 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 5 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating5★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased4.3%5.3%15.4%better than state — see note marked double-dagger below the table
Long-stay residents who lose too much weight4.0%6.2%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.2%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.6%0.4%2.0%worse than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms51.1%30.1%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.6%3.2%3.3%typical
Long-stay residents whose ability to walk worsened3.7%6.1%16.1%better than state — see note marked double-dagger below the table
Long-stay residents on antianxiety or hypnotic medication33.6%25.5%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%94.5%95.3%typical
Long-stay residents with pressure ulcers1.7%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control32.1%21.4%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table15.8%8.8%17.1%typical
Short-stay residents who newly got an antipsychotic medication0.5%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine76.3%75.6%79.4%typical
Short-stay residents rehospitalized after admission11.6%24.9%22.6%better
Short-stay residents with an outpatient ER visit8.0%12.9%12.0%better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

51.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 208 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

51.4%U.S. median 51.5%
Got home and stayed home
13.4%U.S. median 10.7%
Went back to hospital
87.3%U.S. median 56.6%
Met the expected recovery
0.41U.S. median 0.31
Therapy hours / resident / day
0.16hours / resident / day
Physical therapy
0.17hours / resident / day
Occupational therapy
0.08hours / resident / day
Speech therapy

Met the expected recovery: 87.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 79 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.41 therapist hours per resident per day in 2026Q1 — more than 71% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 13% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF51.4%CMS range 44.7–58.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF13.4%CMS range 9.8–17.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge87.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge73.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge78.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.6%CMS range 4.2–10.07.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.971.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.63
RN hours/ resident / day
1.13
LPN hours/ resident / day
1.90
Aide hours/ resident / day
3.67
Total nurse hours/ resident / day
0.41
RN hoursweekends
50.0%
Total nursing turnover
36.4%
RN turnover

How full it usually is: this home is certified for 70 beds and averages 62.3 residents a day — about 89% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.67 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.63 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.90 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.33 hrs/resident/day on weekends vs 3.81 on weekdays — 13% thinner on weekends. RN hours go from 0.72 to 0.41 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

4
deficiencies at the latest standard inspection (2026-02-18)
6
at the previous standard inspection (2022-11-23)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

23 citations, most serious first. The 10 most serious are shown; the remaining 13 are one tap away and print in full.

  • Potential for harm · E2026-02-18 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, interviews, review of the State Board of Pharmacy investigation and facility policy review, the facility failed to ensure medications were safeguarded in accordance with accepted professional standards of practice when a licensed nurse diverted (stole) non-narcotic medications belonging to 10 residents without knowledge of facility administration. This affected 10 (Residents #6, #39, #43, #78, #79, #80, #81, #82, #83, #84) of 65 residents reviewed for medications.Findings include:1. Review of medical record for Resident #6 noted an admission date of 04/25/25. Diagnoses included generalized anxiety disorder and major depressive disorder. Resident #6 had impaired cognition.Review of the medication administration record (MAR) noted Resident #6 was receiving hydroxyzine (antianxiety) 12.5 milligrams (mg) dated 04/16/25 through 04/22/25 three times a day. 2. Review of medical record for Resident #39 noted an admission date of 12/04/24. Diagnosis included low back pain. Resident #39 had impaired cognition.Review of the MAR noted Resident #39 was receiving Macrobid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-18 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, resident and staff interviews, the facility failed to code resident Minimum Data Set (MDS) assessments accurately. This affected three (Residents #2, #8, and #43) of 15 sampled residents reviewed for accuracy of MDS assessments. The facility census was 65.Findings include:1. Review of the medical record revealed Resident #2 was admitted to the facility on [DATE] with diagnoses that included major depressive disorder, anxiety disorder and hypotension. Review of the admission assessment of the MDS 3.0 assessment dated [DATE] revealed Resident #2 was moderately cognitively impaired and required moderate assistance with activities of daily living (ADL).Further review of the admission MDS section N revealed that Resident #2 received one shot injection and one dose of insulin.Further review of the medical record for Resident #2 revealed that he did not have any orders for insulin.Interview on 02/11/2026 at 1:31 P.M. with MDS Nurse #139 stated that the one injection that Resident #2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-18 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure laboratory tests were obtained per physician's order. This affected one (Resident #2) of three residents reviewed for laboratory findings. The facility census was 65.Findings include:Review of the medical record revealed Resident #2 was admitted to the facility on [DATE] with diagnoses that included major depressive disorder, anxiety disorder and hypotension. Review of the admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #2 was moderately cognitively impaired and required moderate assistance with activities of daily living (ADL).Review of the progress note dated 02/07/26 at 5:42 A.M. revealed Resident #2 presented with amber colored urine. A urine sample was obtained and a dipstick performed with abnormal results. The physician was notified and ordered a urine analysis (UA) as well as a culture and sensitivity (C&S) for 02/09/26.Review of the physician's orders for February 2026 revealed that UA C&S were ordered for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-18 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and staff interview, the facility did not ensure residents received COVID immunizations as requested. This affected one (Resident #43) of the five residents reviewed for COVID immunizations. The facility census was 65.Findings include:Review of the medical record revealed Resident #43 was admitted to the facility on [DATE] with diagnoses that included major depressive disorder, pruritus, and Alzheimer's disease. Review of the annual Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #43 was severely cognitively impaired and required substantial assistance with activities of daily living (ADL).Review of the COVID consent form dated 10/13/25 for Resident #43 revealed that her power of attorney (POA) verbally gave consent for Resident #43 to receive the COVID vaccine, and it was witnessed by two nurses.Further review of the medical record for Resident #43 revealed that she did not get the COVID vaccine.Interview on 02/11/26 at 1:31 P.M. with MDS Nurse #139 verified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, record review and review of the facility policy, the facility failed to ensure Resident's #58 and #66 had comprehensive post-fall assessments completed, failed to ensure Resident #58's care planned interventions were implemented, and failed to ensure Resident #58 had an individualized care planned intervention placed after a fall. This affected two residents (#58 and #66) out of three reviewed for falls. The facility census was 60. Findings include: 1. Review of Resident #58's medical record revealed an admission date of 11/19/24 with diagnoses including aftercare following joint replacement surgery, pneumonia, Parkinsonism, leukemia, personal history of transient ischemic attack (TIA), and cerebral infarction without residual deficits. Review of Resident #58's Fall Risk assessment dated [DATE] revealed Resident #58 was at risk for falls. Review of Resident #58's care plan dated 11/25/24 included Resident #58 was at risk for falls related to gait and balance problems. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-03 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and review of the facility policy, the facility failed to ensure Resident #32 had a timely comprehensive pain assessment. This affected one resident (Resident #32) out of three residents reviewed for medication administration. The facility census was 60. Findings include: Review of Resident #32's medical record revealed an admission date of 11/15/24 with diagnoses including spinal stenosis, lumbosacral region, functional quadriplegia, and type two diabetes mellitus without complications. Review of Resident #32's admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] included Resident #32 was cognitively intact. Resident #32 required partial to moderate assistance with toileting hygiene, bathing and dressing. Resident #32 frequently had pain or hurting in the last five days, the pain occasionally made it hard to sleep at night, and Resident #32 frequently limited his participation in rehabilitation therapy sessions due to pain. Review of Resident #32's care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-03 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and review of the facility policy, the facility failed to ensure staff donned appropriate personal protective equipment (PPE) and used appropriate hand hygiene to potentially prevent the spread of infection for Resident #58 who was on contact precautions. In addition, the facility failed to ensure appropriate hand hygiene was completed before entering Resident #30's room to provide care. This affected two resident's (#30 and #58) and had the potential to affect 20 residents (#7, #8, #11, #15, #17, #22, #23, #26, #34, #35, #36, #38, #43, #49, #51, #53, #57, #58, #59, #62) on transmission-based precautions. The facility census was 60. Findings include: 1. Review of Resident #58's medical record revealed an admission date of 11/19/24 with diagnoses including aftercare following joint replacement surgery, pneumonia, Parkinsonism, leukemia, and personal history of transient ischemic attack (TIA) and cerebral infarction without residual deficits. Review of Resident #58's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-25 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure Resident #15's pressure ulcer wound care dressing was in place as ordered. This finding affected one (Resident #15) of three residents reviewed for pressure ulcer wounds. Findings include: Review of Resident #15's medical record revealed the resident was admitted on [DATE] with diagnoses including Parkinsonism, unspecified fall and anemia. Review of Resident #15's admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited severe cognitive impairment. Review of Resident #15's Pressure Ulcer/Wound Record form dated 07/1624 revealed the resident had a deep tissue injury (DTI) left heel pressure wound first identified 07/11/24 which measured 1.1 centimeters (cm) length by 0.8 cm width by undetermined depth (UTD) with a 100% purple/maroon discoloration. Review of Resident #15's physician orders revealed an order dated 07/12/24 (discontinued 07/16/24) to apply skin prep to the bilateral heels daily for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-25 · tag F0807 — failed to offer suitable drinks — isolated
    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure fluids were provided on Resident #43's meal trays as indicated on the meal ticket. This finding affected one (Resident #43) of three residents reviewed for meals and fluids. Findings include: Review of Resident #43's medical record revealed the resident was admitted on [DATE] with diagnoses including Alzheimer's disease, generalized anxiety and contracture of the left hand. Review of Resident #43's quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited severe cognitive impairment. Review of Resident #43's physician orders revealed an order dated 08/14/23 for a two-handled mug with straws at meals; and an order dated 06/02/24 for a regular diet, mechanical soft texture, nectar thick liquids. Review of Resident #43's breakfast meal ticket dated 07/23/24 (for the breakfast meal) revealed the resident required a 2-handled spouted sippy cup, daily nectar thick juice, nectar water and nectar thick…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-26 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, smart watch data review, and policy review the facility failed to check on Resident #69 every two hours as care planned, and failed to ensure residents receiving skilled services were weighed upon admission and vitals signs were obtained daily affecting Residents #23, #30 and #46. This affected four of nine sampled residents, Residents #69, #30, #23, and #46. Facility census was 66. Findings include: 1. Review of Resident #69's closed medical records revealed an admission date of [DATE] and a discharge (deceased ) date of [DATE]. Diagnoses included left femur fracture and high blood pressure. Review of the care plan dated [DATE] revealed Resident #69 had bowel and bladder incontinence. Interventions included check for incontinence every two hours and as needed. Review of the [NAME] Data Set (MDS) assessment dated [DATE] revealed Resident #69 had intact cognition. Resident #69 was continent of urine and incontinent of bowel. Review of the progress note dated [DATE] timed 5:41…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 13 citations
  • Potential for harm · D2024-01-26 · tag F0565 — failed to support the resident council — isolated
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of resident council minutes and staff and resident interviews, the facility failed to ensure grievances voiced by residents during resident council meetings regarding call light response times were addressed in a timely manner. This affected three (Resident 14, #30 and #15) of nine sampled residents. Facility census was 66. Findings include: Review of Resident Council minutes for October 2023 and December 2023 revealed resident concerns related to call light response times. Interview on 01/17/24 from 9:45 A.M. to 11:31 A.M. with Housekeepers #205 and #206 revealed they observed staff walking past active resident call lights without answering the call lights. Interview on 01/17/24 at 2:48 P.M. with Resident #6's family revealed on occasions it took over thirty minutes for call lights to be answered. Observation on 01/22/24 at 12:50 P.M. revealed Resident #14's call light was active and Resident #14 was yelling out for help. Further observation revealed the Admissions Director and Licensed Practical Nurse (LPN) #300 walking past Resident #14's room and not responding…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-26 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to notify a family of a fall with injury. This affected one (#70) of three residents reviewed for notification. The facility census was 66. Findings include: Review of Resident #70's closed medical records revealed an admission date of 11/06/23 and a discharge date of 01/05/24. Diagnoses included pancreatic cancer, muscle weakness and anxiety. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #70 had intact cognition. Review of the care plan dated 11/17/23 revealed Resident #70 was at risk for falls. Interventions included educate family about safety reminders and what to do if a fall occurred. Review of progress note dated 12/03/23 authored by Registered Nurse (RN) #305 revealed Resident #70 approached her at approximately 9:30 A.M. and stated she had fallen out of bed. Resident #70 had a skin tear to her right arm that was treated and covered. the note indicated RN #305 continued on with the medication pass with the intention…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-26 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure physician orders and comprehensive care plans were in place for residents with intravenous (IV) access devices and medication ports. This affected three of three residents reviewed for IV devices/medication ports of nine sampled residents (Residents #42, #47 and #70). Facility census was 66. Findings include: Review of Resident #42's medical records revealed an admission date of 01/1/5/24. Diagnoses included after surgery care and peripheral vascular disease. Review of the care plan dated 01/16/24 revealed no information related to intravenous (IV) care. Review of current physician orders for January 2024 revealed no orders regarding IV care. Review of Resident #47's medical records revealed an admission date of 11/20/23. Diagnoses included non-[NAME] Lymphoma and kidney failure. Review of the care plan dated 10/30/23 revealed no information related to IV care. Review of Resident #70's closed medical records revealed an admission date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-26 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure Resident #30's pain was managed effectively. This affected one of nine sampled residents, Resident #30. Facility census was 66. Findings include: Review of Resident #30's medical records revealed an admission date 01/10/24. Diagnoses included left tibia fracture. Review of the care plan dated 01/12/24 revealed Resident #30 was at risk for pain. Interventions included administer medications as ordered. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #30 had intact cognition. Review of current physician orders for January 2024 revealed Resident #30 was ordered Tylenol 650 milligrams (mg) every six hours as needed for pain and Tramadol (narcotic pain medication) 50 mg every eight hours as needed for pain (ordered on 01/15/24). Interview on 01/23/24 at 9:58 A.M. with Resident #30 revealed she had a fracture of her left leg. Resident #30 stated the area was not always painful but there was discomfort; her pain was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-26 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to ensure proper infection control techniques during wound care. This affected one (#30) of one resident observed for wound care. The facility census was 66. Findings include: Review of Resident #30's medical records revealed an admission date of 01/10/24. Diagnosis included left tibia fracture. Review of the care plan dated 01/12/24 revealed Resident #30 had self care deficits. Intervention included assistance of two staff members with care. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #30 had intact cognition. Review of current physician orders for January 2024 revealed to cleanse Resident #30's left ankle wound with normal saline, pat dry, cover incision with adaptic (petroleum wound dressing) and cover with an absorbent dressing using paper tape. Interview on 01/23/24 at 9:58 A.M. with Resident #30 and Resident #30's family member revealed concerns related to wound care. Resident #30's family member stated when watching…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-11-23 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to perform proper hand hygiene during wound dressing; failed to provide hand hygiene during blood glucose monitoring and failed to disinfect the glucometer; failed to properly prepare the skin prior to blood glucose sampling. This affected one Resident #38 of one observed for wound dressing; affected two Residents #36 and #46 of five residents who receive glucose monitoring and affected three residents #16, #36, #46 out of five residents who received glucose monitoring The facility census was 64. Finding Include: 1. Review of the medical record for Resident #34 revealed an admission date of 05/04/22. Diagnoses included type II diabetes, obesity, and chronic kidney disease. Review of the quarterly Minimum Data Set (MDS) 3.0 assessment for Resident #34, dated 10/01/22, revealed the resident had intact cognition. The resident was diabetic and received insulin injections. Review of physician orders for Resident #34 revealed medication orders…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-11-23 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed ensure medications were stored securely. This affected two residents #15 and #31 and had the potential to affect an additional 33 Residents, #1, #5, #6, #9, #10, #14, #15,#16, #18, #19, #20,#21, #27,#28, #29, #31, #34, #38,#42, #45, #46, #47,#106, #107,#108, #110, #160, #161, #162, #163, #168, #259, and #260 The census was 64. Finding include: 1. Record for Resident #31 revealed an admission date of 06/17/21. Diagnoses included multiple sclerosis, major depressive disorder, and migraine. Review of the annual Minimum Data Set (MDS) 3.0 assessment for Resident #31, dated 10/01/22, revealed the resident had impaired cognition. The resident required extensive assistance with bed mobility, total dependence with transfers, and extensive assist with eating. Review of physician orders for Resident #31 revealed medication orders including high calorie supplement pudding used to administer medications. Topiramate 50 milligram (mg) by mouth twice daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-11-23 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and observation, the facility failed to ensure the kitchen was clean and sanitary. This had the potential to affect all residents who received food from the kitchen. The facility census was 64. At the time of the annual survey the facility had all resident's receiving food from the kitchen. Findings include: Observation of the kitchen on 11/21/22 at 10:30 A.M. revealed some areas of concern regarding cleanliness: These areas included: • The side of the deep fryer had grease splattered on it. • On floor on the side of deep fryer was crumbs of food and grease. • Behind the stove top was grease, crumbs of food and paper • The steam tray doors were splattered with brown spots as was the base of the door frame. • The floor of the refrigerator had dirt, food crumbs and paper on it • The floor of the freezer had dirt, food crumbs and paper on it • The dry storage shelves had two packages of noodles that were opened but not dated or timed • The dry storage also had a box of dry gelatin mix that was opened and not dated or timed. I Interview with the Kitchen Manager #525…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-11-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview the facility failed to ensure a residents plan of care was individualized and up to date. This affected one resident (Resident #158) out of one resident reviewed for urinary catheters. The facility census was 64. Findings Include: Review of the open medical record of Resident #158 revealed an admission dated of 11/04/22. His admitting diagnoses included acute/chronic respiratory failure, pneumonia due to the Coronovirus, chronic obstructive pulmonary disease, severe protein calorie malnutrition, urinary tract infection, malignant neoplasm of the prostate and anxiety disorder. Review of Resident #158's Minimum Data Set assessment dated [DATE] revealed this resident was cognitively intact. He did however, have episodes of forgetfulness. Functionally this resident needed extensive assistance of one person for most activities of daily living including bed mobility, transfers, dressing, toilet use and personal hygiene. Review of the physician's orders for this resident revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-11-23 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure care plan interventions were implemented and followed. This affected two residents (Resident #38 and Resident #164) out of 43 residents reviewed for care plan interventions. The facility census was 64 Finding Included: 1. Review of the open medical record for Resident #38 revealed this resident was admitted to the facility on [DATE]. His admitting diagnoses included chronic respiratory failure with hypoxia, congestive heart failure, dependence on renal dialysis, type II diabetes and acute respiratory failure. Review of this resident's Minimum Data Set assessment dated [DATE] revealed this resident was alert and oriented times three. He needed extensive assistance of one person for most activities of daily living including bed mobility, transfers, dressing, toilet use and personal hygiene. Review of physician orders for this resident dated 10/17/22 revealed an order for pressure reducing boots to bilateral heels when in bed. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-11-23 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure a resident with a urinary catheter had catheter care performed per protocol. This affected one resident, Resident #158 out of one resident reviewed for catheters. The facility census was 64. Finding Include: Resident #158 was admitted to this facility on 11/04/22. His admitting diagnoses included acute/chronic respiratory failure, chronic obstructive pulmonary disease, urinary tract infection, and malignant neoplasm of the prostate. Review of this resident's Minimum Data Set assessment dated [DATE] revealed this resident was alert and oriented times three. He needed the extensive assistance of one person for bed mobility, transfers, dressing, toilet use and personal hygiene. Review of the resident's physician orders revealed the resident was to be provided catheter care according to the facility policy. The policy stated catheter care is to be done every shift. Review of this resident's plan of care dated 11/07/22 revealed this resident has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-12-28 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide activities to meet the needs and preferences of all residents. This affected two (Resident #17 and #27) out of two residents reviewed for activities. Findings include: 1. Review of the medical record revealed Resident #17 was admitted on [DATE] with diagnoses that included cerebral infarction, Alzheimer's disease, depressive disorder, anxiety, psychosis, and flaccid hemiplegia. Review of the plan of care dated 01/25/19 revealed Resident #17 needed assistance for meeting emotional, intellectual, physical, and social needs related to decrease in mobility, aphasia, and right-sided weakness. Interventions included assistance to activity functions, one-on-one visits three times a week, provide materials for individual activities as desired, and ensure activities were compatible with the residents physical and mental capabilities, interests, and preferences. Review of the annual minimum data set (MDS) 3.0 dated 07/12/19 revealed Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-12-28 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to date an open vial of tuberculin. This had the potential to affect all 62 residents. The facility also failed to discard an expired Novolog pen. This had the potential to affect one resident (Resident #42). Findings include: Observation on [DATE] at 2:03 P.M. revealed an open and undated tuberculin vial in the refrigerator in the medication room on the north unit. Interview on [DATE] at 2:05 P.M. Licensed Practical Nurse #100 verified the tuberculin vial was open and undated. Observation on [DATE] at 2:15 P.M. revealed an open Novolog insulin pen dated [DATE]. (Novolog is good for 28 days after being open). The Novolog did not have resident's name on the pen. Resident #42 was identified as the only resident on South B unit that received insulin. Interview on [DATE] at 2:15 P.M. Licensed Practical Nurse #101 verified the Novolog insulin pen had been open for more than 28 days. Licensed Practical Nurse #101 also verified the Novolog insulin pen did not have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to PROGRESSIVE QUALITY CARE — 11 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 5 of 52.7+2.3 vs chain
Health inspection 4 of 52.0+2.0 vs chain
Staffing 2 of 51.8+0.2 vs chain
Quality measures 5 of 54.7+0.3 vs chain
The other 10 homes this chain runs (chain average 2.7★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
FLANK, EITANIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; ADP OF THE SNF20%since 01/15/2025
FLANK, LIATIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; ADP OF THE SNF20%since 06/10/2022
FLANK, MATANIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; ADP OF THE SNF20%since 06/10/2022
FLANK, SHAULIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; ADP OF THE SNF20%since 06/10/2022
SAUSEN, JOELIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; ADP OF THE SNF20%since 06/10/2022
SHILLER, DANIELIndividualCORPORATE OFFICER; ADP OF THE SNFsince 01/01/2010
PROGRESSIVE QUALITY CARE INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2013
JAIN, SUSHILIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/19/2013
NEDOLAST, SIDNEYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/16/2021

CMS files one row per role, so the 23 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$7.6M
Net patient revenuemost recent cost report
-11.3%
Operating marginrevenue minus expenses
$1.8M
Related-party expense22% of expenses
Who pays — share of resident-days
Medicaid 10%Medicare 16%Other / private 74%

This home reported $1.8M paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$396per resident / day
operating cost
$12,030per month
≈ monthly operating cost
$356per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OH

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Ohio Medicaid page.

Typical monthly cost in Ohio
$9,186/mo
Nursing home (semi-private)
$10,389/mo
Nursing home (private)
$6,103/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 366407. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next