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Fernhill Rehabilitation And Care

5737 NE 37th Avenue, Portland, OR 97211 · For profit - Corporation · 63 certified beds · (541) 908-1010 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuseResident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation$8,278 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (4/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • CMS has flagged it for abuse
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Aug 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (60) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $8,278 in federal fines (most recent 2025-04-28)
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)
  • nursing-staff turnover (64%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 2 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
5515 NE 30th Ave · (503) 282-1118 · Call to confirm hours
Pharmacy
5420 NE 33rd Ave · (971) 230-0153 · Call to confirm hours
Grocery
5320 NE 33rd Ave · (503) 288-3838 · Call to confirm hours
Park
3746 NE Holman St · (503) 823-2525 · Typically dawn to dusk
Place of worship
3515 NE Killingsworth St · (503) 287-1241

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased13.8%14.9%15.4%better
Long-stay residents who lose too much weight1.3%4.7%5.4%better
Long-stay residents with a catheter left in their bladder0.6%1.4%0.9%better
Long-stay residents with a urinary tract infection2.4%2.0%2.0%worse
Long-stay residents with depressive symptoms14.9%4.9%6.5%worse
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.8%2.4%3.3%worse
Long-stay residents whose ability to walk worsened9.7%20.6%16.1%better
Long-stay residents on antianxiety or hypnotic medication20.3%12.4%18.9%typical
Long-stay residents given the seasonal flu vaccine86.4%95.2%95.3%typical
Long-stay residents with pressure ulcers7.0%5.8%4.7%worse
Long-stay residents with worsening bladder/bowel control27.7%21.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table24.1%13.9%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%1.4%1.4%better
Short-stay residents given the seasonal flu vaccine66.7%81.2%79.4%worse

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.20U.S. median 0.31
Therapy hours / resident / day
0.12hours / resident / day
Physical therapy
0.06hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 22% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.00
RN hours/ resident / day
0.67
LPN hours/ resident / day
3.33
Aide hours/ resident / day
5.01
Total nurse hours/ resident / day
0.66
RN hoursweekends
64.0%
Total nursing turnover
71.4%
RN turnover

How full it usually is: this home is certified for 63 beds and averages 44.3 residents a day — about 70% occupied, or roughly 19 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.01 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.00 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.33 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.67 hrs/resident/day on weekends vs 5.15 on weekdays — 9% thinner on weekends. RN hours go from 1.14 to 0.66 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 64% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2025-08-08)
23
at the previous standard inspection (2024-03-22)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

60 citations, most serious first. The 11 most serious are shown; the remaining 49 are one tap away and print in full.

  • Actual harm · Gcited before2025-04-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to timely assist a resident with a transfer for 1 of 3 sampled residents (#3) reviewed for accidents. As a result, Resident 3 was hospitalized and suffered a fractured femur. Findings include: Resident 3 was admitted to the facility in 2024 with diagnoses including diabetes and end stage renal (kidney) disease. Resident 3's 4/5/25 MDS Annual Assessment revealed a BIMS score of 15, indicating no cognitive deficits. Resident 3's care plan, revised 12/2/24, revealed she/he was a fall risk based on her/his medical conditions, lack of safety awareness and poor impulse control. Interventions included to keep the call light within reach and to anticipate and meet Resident 3's needs. On 11/25/24 the facility submitted a FRI to the State Survey Agency, which indicated on 11/23/24, Resident 3 attempted to self transfer from the bedside commode to the bed, fell during the attempt and was sent to the hospital. The hospital initially had no findings but the resident continued to complain of pain the following day and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-08 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to provide resident council members with responses to concerns identified in resident council for 2 of 4 meetings reviewed for resident council. This placed residents at risk for delays in addressing care related concerns and diminished quality of life. Findings include:A 2/2021 Resident Council facility policy states, A Resident Council Response Form will be utilized to track issues and their resolution. The facility department related to any issues will be responsible for addressing the item(s) of concern.Resident Council meeting records from 2/25/25 included concerns discussed in the following areas:- residents not receiving toe nail care,- laziness of staff, - cleanliness of the facility on weekends,- care conferences not being provided, - snacks not being assessable at night,- challenges with being able to go outside,- food being cold, and- wanting more fresh fruit.Resident Council meeting records from 7/28/25 included concerns discussed the following areas:- doing community outings,- clothing being lost…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-08 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to provide a written grievance resolution or communicate with a resident or resident's representative regarding the resolution of a resident grievance for 1 of 3 (#36) sampled residents reviewed for personal property. This placed residents at risk for unaddressed concerns and grievances. Findings include:The facility's 6/1/25 Resident Grievance & Investigation Policy & Procedure directed residents and staff to complete a grievance form with concerns. Grievances were to be conducted and documented on the Resident Grievance Investigation Form with in five working days. Grievances would be documented on a grievance form and kept in a binder to track and trend concerns Resident 36 was admitted to the facility in 2024 and had diagnoses including depression and anxiety. A 5/9/25 Annual MDS indicated Resident 36 had a BIMS score of 14 which indicated she/he was cognitively intact. On 8/4/25 at 3:17 PM Resident 36 stated she/he had multiple items that were missing and no one did anything about it. The resident stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-08 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure kitchen food preparation areas were maintained in a clean and sanitary manner for 1 of 1 kitchen reviewed for sanitary kitchen practices. This placed residents at risk of illness and contaminated food. Finding include: Review of the US Food and Drug Administration 2022 Food Code indicated:The premises shall be maintained free of insects, rodents, and other pests. The presence of insects, rodents, and other pests shall be controlled to eliminate their presence.The initial kitchen tour on 8/4/25 at 9:15 AM and follow-up kitchen visits on 8/6/25 at 9:02 AM and 8/7/25 at 10:01 AM revealed the following: -hundreds of small bugs with wings were observed on the windowsill above the food prep sink, in the food prep sink and on the steel counter where food was prepared. In addition, there were hundreds of small bugs caught in a bug trap sitting on the right side of the windowsill. Bugs were observed flying in the kitchen area near the clean food prep area and in the sanitary cleaning bucket used…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-08 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to return a power wheelchair to 1 of 3 resident (#51) reviewed for personal property. This placed residents at risk for decrease independence with mobility. Findings include:Resident 51 was admitted to the facility in 3/2024 with diagnoses including congestive heart failure. A 3/18/24 admission MDS revealed Resident 51's had a BIMS score of 15, which indicated the resident was cognitively intact. On 5/16/24 Resident 51 was transferred to the hospital due to a change in condition and did not return to the facility. Review of the resident's medical records revealed no attempt was made to return Resident 51's power wheelchair to Resident 51 after her/his discharge.On 8/5/25 at 12:57 PM and on 8/6/25 at 9:46 AM Staff 10 (Social Service Director) stated Resident 51 was admitted to the facility and utilized her/his power wheelchair. Staff 10 stated Resident 51 was discharged and transferred to another nearby facility, and the resident's power wheelchair was never delivered to her/him.On 8/6/25 at 10:01 AM Staff 11…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-08 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview it was determined the facility failed to provide a homelike environment for 2 of 3 hallways reviewed for environment. This placed residents at risk for a lack of homelike environment. Findings include:1. Resident 36 admitted to the facility in 2024 with a diagnosis including congestive heart failure. A 5/9/25 Annual MDS assessed Resident 36 with a BIMS score of 14 which indicated she/he was cognitively intact. During an observation on 8/4/25 at 3:22 PM a personal fan located on the bedside table of Resident 36 and was noted to have a thick, visible accumulation of dust, lint, and grime coating the fan blades. and protective grill. The buildup appeared grey in color, layered, and had visibly adhered to the surfaces. On 8/5/25 at 10:58 AM Resident 36 stated she/he wanted her/his fan cleaned and had been waiting for staff to clean it. On 8/5/25 at 11:23 AM Staff 20 (Housekeeping Supervisor) stated housekeepers were responsible to clean resident’s personal fans. On 8/5/25 at 11:27…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-08 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review it was determined the facility failed to protect the resident's right to be free from physical abuse by Resident 27 for 1 of 4 sampled resident (#24), reviewed for abuse. This placed residents at risk for additional physical abuse. Findings include:Resident 27 admitted to the facility in 2018 with a diagnosis including a stroke.Resident 24 admitted to the facility in 2024 with diagnoses including depression, scoliosis (abnormal spine).The facility's 1/3/25 Investigation summary concluded from Resident 24's statement she/he woke around 4:00 AM on 12/31/24 and saw Resident 27 in her/his room. When Resident 24 tried to stand up, Resident 27 pushed her/him down onto the bed and proceeded to hold the door shut from the outside. Resident 24 called the police and told staff what had happened.On 8/7/25 at 1:48 PM Staff 1 (Administrator) confirmed physical abuse occurred when Resident 27 pushed Resident 24 onto the bed on 12/31/24. Staff 1 stated all residents were to be free from any type of abuse.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-08 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review it was determined the facility failed to report allegations of physical abuse within the mandated timeframe for 1 of 4 sampled residents (#24) for 1 of 2 Facility Reported Incident (FRI) reports reviewed for abuse. This placed residents at risk for further abuse. Findings include:The facility's revised 4/2021 Abuse, Neglect, Exploitation or Misappropriation Prevention Program policy and procedure directed staff to report allegations of abuse within the required timeframes.On 12/31/24 at 11:11 AM, the state agency (SA) received a FRI for the 12/31/24 at 4:00 AM alleged abuse of Resident 24 by Resident 27. The FRI revealed Resident 27 entered Resident 24's room and pushed her/him onto her/his bed, then left and held the door shut from the outside so Resident 24 could not leave the room.On 8/7/25 at 1:48 PM Staff 1 (Administrator) stated he was not informed of the incident until his morning meeting approximately 9:30 AM. He confirmed the incident occurred and staff were aware of the incident at 4:00 AM on 12/31/25. Staff 1 acknowledged the FRI was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-08 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure accurate MDS assessments were completed for 1 of 1 sampled resident (# 41) reviewed for dental. This placed residents at risk for an inaccurate picture of the resident's status. Findings include:Resident 41 was admitted to the facility in 4/2020 with diagnoses including a stroke. On 8/4/25 at 10:28 AM and 8/6/25 at 1:46 PM, Resident 41 was observed to have no upper teeth and missing molars on both sides of the lower jaw with observed difficulty chewing some food textures including cucumbers and large pieces of lettuce. Resident 41 reported she/he had missing upper teeth with three broken tooth fragments and missing teeth on both sides of her lower mouth. Resident 41 stated she had difficulty chewing hard food items. Resident 41's 7/14/25 Quarterly MDS indicated Resident 41 had no cognitive impairment and no difficulty chewing food. Resident 41's 4/13/25 Annual MDS indicated Resident 41 had no cognitive impairment and Resident 41 had no natural teeth or tooth fragments, no obvious or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-08 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review it was determined the facility failed to implement a comprehensive person-centered care plan for 1 of 2 sampled residents (#3) reviewed for accidents. This placed residents at risk for injury related to falls. Findings include:Resident 3 was admitted to the facility in 5/2025 with diagnoses including chronic kidney disease and dementia.A 7/9/25 Significant Change MDS and associated CAA's revealed Resident 3 had experienced falls since admission and her/his functional and cognitive decline placed them at increased risk for injury related to falls.The 7/23/25 Care Plan identified the intervention to have Resident 3's call light within reach and encourage her/him to use it for assistance.On the following occasions Resident 3's call light was observed to be out of reach: -8/5/25 at 8:38 AM-8/5/25 at 3:12 PM-8/6/25 at 8:48 AM-8/6/25 at 10:14 [NAME] 8/5/25 at 8:07 PM Staff 7 (CNA) stated Resident 3 experienced recent falls and knew how to use the call light…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-08 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, it was determined the facility failed to provide an ongoing program to support individual activity interest and preferences for 1 of 1 sampled resident (#36) reviewed for activities. The failure to provide meaningful and preferred activities placed residents at risk for unmet psychosocial needs. Findings include:Resident 36 admitted to the facility in 2024 with a diagnoses including anxiety and major depression.Resident 36's 5/9/25 Annual MDS assessed her/him as cognitively intact. Resident 36 was assessed with leisure interest of the following importance to her/him: Very important: outside to fresh air; to do your favorite activities. Somewhat important: do things with groups of people; pets; listen to music. Not very important: Religious; news; books/reading materials.Resident 36's 3/26/25 Activity admission Assessment (readmission) assessed her/him as completely independent in her/his leisure pursuits, and enjoyed music, walking/wheeling outdoors, watching television, talking, helping others, and to vote.On 8/4/25 at 3:21 PM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 49 citations
  • Potential for harm · D2025-08-08 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to obtain vision services for 1 of 1 sampled resident (#41) reviewed for vision. This placed residents at risk for not adequately addressing vision related needs. Findings include:The facility's Care of the Visually Impaired Resident policy, dated 3/2021, indicated it was the facility's responsibility to assist the resident and representatives in locating available resources, scheduling appointments and arranging transportation to obtain needed services. Resident 41 was admitted to the facility in 4/2020 with diagnoses including a stroke and diabetes. A 3/4/25 Ocular (related to the eyes) Progress Note completed by the facility optometrist (an eye care specialist) indicated Resident 41 was referred to a retina specialist (a medical doctor specializing in the diagnoses and treatment of eye diseases and conditions) on 2/1/24 but the resident was not seen by a specialist. Recommendations instructed the facility to follow-up regarding Resident 41's 2/1/24 referral because the resident reported a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-08 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to obtain dental services for 1 of 1 sampled resident (#41) reviewed for dental services. This placed residents at risk for unaddressed dental care needs. Findings include:The facility's Dental Services policy, dated 3/2021, indicated the following: -The social services representative would assist residents with appointments, transportation arrangements, and for reimbursement of dental services under the state plan, if eligible. -All dental services provided were recorded in the resident's medical record. Resident 41 was admitted to the facility in 4/2020 with diagnoses including a stroke and diabetes. Resident 41's 4/13/25 Annual MDS indicated the resident had no cognitive impairments. Resident 41's 5/19/25 oral/dental health care plan indicated the resident was missing her/his top teeth and the majority of her/his lower teeth. Interventions included coordinating arrangements for dental care and transportation as needed/ordered. A review of Resident 41's electronic record revealed no evidence…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure a resident did not elope for 1 of 3 sampled residents (#1) reviewed for elopement. This placed residents at risk for injury. Findings include: Resident 1 admitted to the facility in 5/2024 with a mental health diagnosis. A 5/13/24 hospital Discharge Summary revealed Resident 1 experienced houselessness for more than 40 years and was diagnosed with a mental health condition several decades earlier. Resident 1's mental health was stable until she/he refused to take all medications. Resident 1's cognition was not able to be assessed due to her/his polite refusal to answer most questions. Resident 1's Care Plan revised on 4/23/25 revealed she/he was at risk for elopement. Interventions included staff were to monitor the resident regularly, staff were to redirect, offer foods and fluids, and provide activities during Resident 1's episodes of wandering or exit seeking. Staff were also to provide 1:1 supervision until the exiting behavior resolved. Resident 1's 5/20/25 Elopement Risk Evaluation revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2025-04-28 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to protect the resident's right to be free from physical abuse for 1 of 3 sampled residents (#6) reviewed for abuse. This placed residents at risk for abuse. Resident 7 was admitted to the facility in 5/2024, with diagnoses including acute pancreatitis (a condition that inflames the pancreas) and alcohol induced disorder (a condition that triggers mood disorders due to alcohol consumption). A Behavioral Care Plan was initiated on 6/14/24 and revised on 9/12/24, which indicated Resident 7 had a history of problematic manner which were characterized through abusive language, and threats due to a history of alcohol dependence. Staff were directed to remove other residents away from Resident 7 should she/he become aggressive or initiate verbal altercations with residents or staff. In addition, care staff were instructed to remove Resident 7 from the area and provide low stimulus activities and or to leave Resident 7 in a safe area and reapproach again later. Resident 6 was admitted to the facility in 5/2024, with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-28 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to ensure residents were free from significant medication errors for 1 of 3 sampled residents (#2) reviewed for medications. This placed residents at risk of adverse side effects for lack of medication administration. Findings include: Resident 2 was admitted to the facility in 2/2024, with diagnoses including atrial fibrillation (an irregular, often rapid heart rate that commonly causes poor blood flow). Resident 2's 2/14/24 Physician orders revealed the resident was to receive 5 mg of apixaban (an anticoagulant medication which thins the blood) twice a day for atrial fibrillation. On 8/29/24 the State Survey Agency received a public complaint, which alleged Resident 4 did not receive her/his medication for three days following a hospitalization and re-admission to the facility. The complainant stated the resident called her on Tuesday, 8/27/25 stating she/he had a headache and had not received her/his medication since returning from the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review it was determined the facility failed to implement the plan of care for 1 of 3 sampled residents (#1) reviewed for resident safety and elopement. This placed residents at risk of an unsafe elopement. Findings include: Resident 1 admitted to the facility in 5/2024, with diagnoses including schizophrenia and dementia. Resident 1's 8/23/24 MDS Quarterly revealed a BIMS score of 0, indicating severe cognitive impairment. An elopement risk evaluation dated 8/23/24, revealed Resident 1 was a high elopement risk and she/he frequently stood by the entrance door, stating she/he wanted to leave. Resident 1's care plan dated 10/15/24 revealed she/he was an elopement risk/wanderer with a history of attempts to leave the building unattended and she/he had impaired safety awareness. Interventions were to distract the resident by offering diversions, activities, food, conversation, television or a book. On 12/3/24 at 11:39 AM, Staff 10 (CNA) stated she was Resident 1's assigned CNA. She stated staff was aware to watch the resident from leaving and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review it was determined the facility failed to provide adequate supervision and failed to thoroughly evaluate and analyze an elopement for 1 of 3 sampled residents (#1) reviewed for elopement. This placed residents at risk for an unsafe elopement. Findings include: a. Resident 1 was admitted to the facility in 5/2024, with diagnoses including schizophrenia and dementia. Resident 1's 8/23/24 Quarterly MDS revealed a BIMS score of 0, which indicated severe cognitive impairment. An elopement risk evaluation dated 8/23/24 revealed Resident 1 was a high elopement risk and she/he frequently stood by the entrance door, stating she/he wanted to leave. Resident 1's most recent care plan dated 10/15/24 revealed she/he was an elopement risk/wanderer with a history of attempts to leave the facility unattended and she/he had impaired safety awareness. Interventions were to distract the resident by offering diversions, activities, food, conversation, television or a book. On 11/25/24 the facility submitted a Facility Reported Incident (FRI) report to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-22 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview it was determined the facility failed to provide a comfortable, clean and homelike environment for 1 of 1 dining/activity room and 1 of 1 resident lounge reviewed for environment. This placed residents at risk for an unsatisfying meal and activity experience and living in an institutionalized environment. Findings include: On 3/18/24 at 11:20 AM a resident was observed to sit with a staff member in the resident lounge. They were seated at the table and were surrounded by the following items: -Three mechanical lifts. -Rolling maintenance cart with a hammer and drill on top. -Crash cart (emergency medical equipment). -Lamp. -Large box with containers of disinfectant wipes. -Large weight scale. -Utility ladder. -Empty opened cardboard TV box. -PPE (personal protective equipment) three drawer containers. On 3/18/24 at 11:52 AM the dining/activity room was observed to contain a mechanical lift, a large motorized wheelchair with a tear in the head piece and a worn resident mattress up against the wall. On 3/18/24 at 3:28 PM Staff 1 (Administrator)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-22 · tag F0645 — pattern
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure residents were referred to the appropriate state-designated authority for a Level II PASARR evaluation (evaluation for individuals with a mental disorder) for 4 of 4 sampled residents (#s 9, 14, 18 and 34) reviewed for PASARRs. This placed residents at risk for not receiving specialized mental health services. Findings include: 1. Resident 9 was admitted to the facility in 6/2023 with diagnoses including Post-Traumatic Stress Disorder (mental condition which makes it difficult to recover from a terrifying event) and schizophrenia (serious mental condition with breakdowns in thoughts, emotions, and behaviors). A review of Resident 9's Electronic Health Record at the time of the survey revealed there was no Level Il PASARR present. In an interview on 3/21/24 at 3:15 PM Staff 22 (Social Services) stated she was aware of Resident 9's mental health diagnoses and challenging behaviors. She confirmed Resident 9 did not have a Level ll PASARR evaluation or referral for an evaluation completed. On 3/22/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-22 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, it was determined the facility failed to provide an ongoing program to support individual activity interests and preferences for 3 of 4 sampled residents (#s 9, 13 and 19) reviewed for activities. This placed residents at risk for unmet psychosocial needs and diminished quality of life. Findings include: 1. Resident 19 was admitted to the facility with diagnoses including hemiplegia (paralysis on one side of the body). Resident 19's 11/5/23 Annual MDS revealed the resident's cognition and activity preferences were not assessed. Resident 19's 11/15/23 Activities Care Plan revealed a goal to participate in three activities every week. The interventions included the following: - give the resident verbal reminders of activities before commencement of the activity. - enjoy conversing about family, history, places to travel. - enjoy bingo, special events/entertainment, music appreciation, movies/documentaries/Ted Talks, book club, spa day, wheeling outdoors and sitting in the sun, listening to music, watching television/news/movies/talk…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-22 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure food was flavorful, palatable, attractive and served at an appetizing temperature for 3 of 3 sampled residents (#s 10, 196 and 246) reviewed for food. This placed residents at risk for diminished nutrition and quality of life. Findings include: 1. Resident 10 was admitted to the facility in 4/2020 with diagnoses including quadriplegia (paralysis). On 3/18/24 at 10:47 AM Resident 10 stated the food could be better and stated the food was cold when served. On 3/18/24 at 12:23 PM Resident 10 was served lunch which consisted of an unidentified shredded meat, green beans, rice, a dinner roll and milk. Resident 10 stated he did not like the food and it was cold. 2. On 5/26/23 a public concern was reported to the State Agency which alleged Resident 196's food was always cold. Resident 196 no longer resided at the facility. 3. Resident 246 was admitted to the facility in 3/2024 with diagnoses including depression. The 3/9/24 Food and Nutrition admission Interview indicated Resident 246 was on a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-22 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure snacks were available at non-traditional times or outside of scheduled meal service times for 1 of 1 kitchen and 1 of 4 sampled residents (#246) reviewed for food. This placed residents at risk for unmet nutritional needs. Findings include: 1. During the Resident Council meeting on 3/21/24 at 11:30 AM, the residents reported the lack of snack availability. The residents stated the snacks often ran out and staff told them the kitchen was locked and closed, therefore no snacks were available. Residents reported they obtained their own snacks due to hunger. Residents reported snacks were better this week because you are here. We have complained but nothing really changes. Record review of the Resident Grievance Forms for 2/2024 and 3/2024 revealed resident complaints about the lack of snack availability on 2/15/24, 3/8/24, 3/13/24 and twice on 3/14/24. On 3/21/24 between the hours of 5:30 AM to 4:00 PM Staff 24 (CNA) stated she/he recalled many shifts where snacks were limited and not always available…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-22 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility's quality assessment and performance improvement committee (QAPI) failed to systematically identify and correct deficiencies in the areas of abuse, completing assessments, care plan revisions, activities of daily living, activities meeting resident's needs and preferences, range of motion and mobility and medication error rates. This placed residents at risk of abuse, unassessed care needs, inaccurate care plans, unmet hygiene needs, reduced quality of life, reduced mobility and increased pain and adverse medication side effects. Findings include: The facility's 4/2014 Quality Assurance and Performance Improvement (QAPI) Plan indicated the following: -The QAPI committee shall establish and implement plans to correct deficiencies and to monitor the effects of these action plans on resident outcomes. The facility's 3/22/24 survey identified the following: 1. The facility failed to protect the resident's right to be free from physical abuse. This deficiency was also identified on the 12/20/22 survey. Refer to F600. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-22 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure residents were treated in a dignified manner for 1 of 1 sampled resident (#23) reviewed for dignity. This placed residents at risk for decreased quality of life. Findings include: Resident 23 was admitted to the facility in 2/2024 with diagnoses including bipolar disorder (mental condition with mood swings). A 2/14/24 admission MDS indicated Resident 23 had normal cognitive function. A 3/15/24 Resident Grievance Form reported Resident 23 stated she/he was awakened by Staff 20 (CNA) on 3/14/24 with her hands down her/his pants, checking to see if she/he needed a brief change. Resident 23 stated she/he did not provide permission and was not sure what Staff 20 was doing at the time of the incident. On 3/21/24 at 12:03 PM Resident 23 stated she/he was asleep during the incident and was uncomfortable because [she/he] woke up with [Staff 20's] hands down my pants. Resident 23 stated she/he felt slightly apprehensive during the night for the following few days but the discomfort has since resolved. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-22 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review it was determined the facility failed to assess a resident's ability to self-administer medications for 1 of 1 sampled resident (#12) reviewed for self-administration of medications. This placed residents at risk for adverse side effects. Findings include: Resident 12 was admitted to the facility in 7/2023 with diagnoses including chronic respiratory failure. An 8/1/23 physician order instructed albuterol (respiratory inhaler) was to be administered to Resident 12 by a clinician as needed every four hours. On 3/18/24 at 10:27 AM an albuterol inhaler was observed on Resident 12's table. Resident 12 stated the inhaler was left in her/his room and she/he used the inhaler independently as needed. On 3/19/24 at 12:45 PM Staff 5 (LPN Care Manager) stated a resident needed to be assessed prior to being allowed to self-administer any medication. Staff 5 confirmed Resident 12 was not assessed for self-administration of the albuterol inhaler and should not have had the inhaler left at her/his bedside until she/he was determined to be safe for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-22 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to support a resident's choice to smoke for 1 of 4 sampled residents (#31) reviewed for choices. This placed residents at risk for lack of self-determination. Findings include: The facility's undated Smoking Policy indicated the following: -The facility was to safely accommodate residents who choose to smoke. -A smoking assessment was completed for residents who wanted to smoke and determined if a resident was an independent smoker, or if they required staff supervision or assistance during smoking sessions. Resident 31 was admitted to the facility in 6/2023 with diagnoses including quadriplegia (partial or complete paralysis of both the arms and legs). Resident 31's 1/6/24 Quarterly MDS indicated the resident experienced upper extremity impairment on both sides of her/his body. Resident 31's 1/29/24 Smoking Assessment indicated the following: -The resident did not have cognitive loss. -The resident required a staff member to place a cigarette into her/his mouth and light it. -The resident was able to hold…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-22 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview it was determined the facility failed to ensure a resident's privacy was maintained for 2 of 2 sampled residents (#s13 and 23) reviewed for privacy. This placed residents at risk for loss of dignity and privacy. Findings include: 1. Resident 13 was admitted to the facility in 4/2023 with diagnoses including paraplegia (paralysis that affects all or part of the trunk, legs and pelvic organs). Resident 13's 4/28/23 admission MDS indicated the resident was cognitively intact. On 3/18/24 at 12:07 PM Staff 4 (LPN) entered Resident 13's room without knocking. On 3/18/24 at 12:10 PM Resident 13 stated staff entered her/his room without knocking all the time. Resident 13 further stated only a few staff knock before entering and the rest just burst in. On 3/21/24 at 10:15 AM Staff 1 (Administrator) stated he expected staff to knock and introduce themselves prior to entering a resident room. 2. Resident 23 was admitted to the facility in 2/2024 with diagnoses including metabolic encephalopathy (a problem in the brain caused by a chemical imbalance in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-22 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure resident funds were not used for unauthorized purchases for 1 of 4 sampled residents (#10) reviewed for choices. This placed residents at risk for misappropriation of money. Findings include: Resident 10 was admitted to the facility in 4/2020 with diagnoses including quadriplegia (paralysis). Resident 10's Profile Sheet indicated she/he was her/his own financial responsible person. Resident 10's 1/19/23 and 1/20/24 Quarterly MDS assessments revealed the resident had a BIMS of 12, which indicated moderate cognitive impairment. Review of the 1/27/23 Statement of Goods and Services Selected (receipts) for the cremation and monument space had, what appeared to be, three different signatures on the first page. One signature was a scribble and not legible, the others were Staff 34's (Former Social Services Director) and Staff 17's (Business Office). Resident 10's Trust Fund Account revealed two checks were issued on 1/27/23. One check in the amount of $2,185.00 was for cremation and another check in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to comprehensively assess residents for 3 of 10 sampled residents (#s 9, 14 and 19) reviewed for medications, skin conditions and activities. This placed residents at risk for unassessed and unmet needs. Findings include: 1. Resident 14 was admitted to the facility in 5/2021 with diagnoses including dementia. Resident 14's 7/15/23 Annual MDS revealed the resident was not assessed for pain. On 3/21/24 at 10:54 AM Staff 1 (Administrator) and Staff 3 (Regional Nurse Consultant) were notified of the findings of this investigation and acknowledged Resident 14's assessment was incomplete. 2. Resident 19 was admitted to the facility with diagnoses including hemiplegia (paralysis on one side of the body). Resident 19's 11/5/23 Annual MDS revealed the resident was not assessed for cognition and preferences. On 3/21/24 at 10:54 AM Staff 1 (Administrator) and Staff 3 (Regional Nurse Consultant) were notified of the findings of this investigation and acknowledged Resident 19's assessment was incomplete. 3. Resident 9 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure MDS assessments were coded accurately for 2 of 2 sampled residents (#s 22 and 31) reviewed for hospice services (specialized care for people near end of life) and hospitalization. This placed residents at risk for inaccurate assessments. Findings include: 1. Resident 22 was admitted to the facility in 2/2022 with diagnoses including dementia. On 10/22/23 Resident 22 was referred to hospice services. On 11/3/23 the facility met with hospice services for Resident 22. Resident 22's 11/21/23 Significant Change of Condition MDS indicated she/he did not have a disease that may result in a life expectancy of less than six months (hospice services). On 3/22/24 at 11:04 AM Staff 3 (Regional Nurse Consultant) confirmed the MDS was inaccurate for Resident 22. 2. Resident 31 was admitted to the facility in 6/2023 with diagnoses including quadriplegia (partial or complete paralysis of both the arms and legs). A review of Resident 31's weights revealed the resident weighed 250 pounds on 12/5/23 and 231 pounds on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to develop a person-centered care plan for activities for 1 of 4 sampled residents (# 9) who were reviewed for activities. This placed residents at risk for unmet care needs. Findings include: Resident 9 was admitted to the facility in 6/2023 with diagnoses including a stroke. Record review revealed Resident 9's Activities admission Assessment was completed on 12/12/23. The assessment revealed Resident 9 enjoyed playing basketball with the moveable hoop with a foam basketball, talking about food and places she/he wanted to go, and listening to music such as Rhythm and Blues and the Temptations. Resident 9's revised 2/21/24 Activities Care Plan identified the resident was an elopement and/or wandering risk. The goal was to keep her/him safe. The interventions directed staff that activities staff were to keep Resident 9 busy when she/he was exit seeking. Staff were to attempt music distraction or conversation about her/his life. If the resident grabbed the staff, staff were to talk quietly and if she/he started…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure care plans were revised to accurately reflect the needs of residents for 1 of 2 sampled residents (#35) reviewed for care plans. This placed residents at risk for unmet needs. Findings include: Resident 35 was admitted to the facility in 9/2023 with diagnoses including stroke. Resident 35's 10/11/23 admission MDS indicated the resident had no cognitive impairments. Resident 35's 1/11/24 Quarterly MDS indicated the resident had no inattention or concerns with disorganized thinking and Resident 35 was always continent of bowel and bladder. Resident 35 ate meals and completed oral care independently, toileted, which included emptying her/his colostomy bag (a small pouch used to collect bowel contents), without assistance and dressed and completed all of her/his own personal hygiene care. Resident 35 was able to walk independently using a walker. Resident 35's current care plan indicated the following: -Resident 35 had a cognitive impairment so staff were to ask Resident 35 yes and no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure residents received showers for 1 of 6 sampled residents (#31) reviewed for ADLs. This placed residents at risk for unmet hygiene needs. Findings include: Resident 31 was admitted to the facility in 6/2023 with diagnoses including quadriplegia (partial or complete paralysis of both the arms and legs). Resident 31's 6/30/23 admission MDS indicated the resident was cognitively intact and experienced upper and lower extremity impairment on both sides of her/his body. Resident 31's 2/19/24 Care Plan revealed the resident was totally dependent on staff for all ADLs and her/his shower days were Tuesday and Friday evenings. A review of Resident 31's 3/2024 Bathing Task revealed the following: -3/1/24: refused -3/12/24: refused -3/15/24: accepted No evidence was found in Resident 31's clinical record to indicate the resident was offered a shower between 3/2/24 and 3/11/24. There was no evidence to indicate Resident 31 was re-offered a shower when the resident was documented to have refused. On 3/18/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to follow physician orders for 3 of 7 sampled residents (#s 6, 10 and 26) reviewed for medications, change of condition and dialysis. This placed residents at risk for unmet care needs and illness. Findings include: 1. Resident 10 was admitted to the facility in 4/2020 with diagnoses including quadriplegia (paralysis). On 3/18/24 at 10:44 AM Resident 10 stated she/he asked for the shingles vaccine several times over the past two months and she/he had not received the vaccine. Review of Resident 10's Physician Orders revealed the following order dated 1/19/24: - Shingrix Intramuscular Suspension Reconstituted 50 MCG/0.5ML (shingles vaccine), Inject one dose intramuscularly one time only for vaccine. Resident 10's health record revealed no evidence the resident received the shingles vaccine. On 3/20/24 at 10:57 AM Staff 2 (DNS) reviewed Resident 10's health record and acknowledged the 1/19/24 Physician Order for the shingles vaccine. Staff 2 confirmed Resident 10 did not receive the vaccine as ordered. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to provide appropriate treatment and services to prevent a potential decrease in range in motion for 1 of 2 sampled residents (#31) reviewed for position and mobility. This placed residents at risk for worsening contractures (a permanent tightening of the muscle, tendons and skin causing the joint to shorten and stiffen) and conditions. Findings include: Resident 31 was admitted to the facility in 6/2023 with diagnoses including quadriplegia (partial or complete paralysis of both the arms and legs). Resident 31's 6/30/23 admission MDS indicated the resident was cognitively intact and experienced upper and lower extremity impairment on both sides of her/his body. Resident 31's 12/7/23 through 12/22/23 PT Discharge Summary indicated the resident needed to be placed on an RA program. Resident 31's 2/19/24 Care Plan revealed the following: -The resident was totally dependent on staff for all ADLs. -The resident had a passive ROM/stretching program for her/his bilateral (involving both sides) upper…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to ensure the environment was free of potential accident hazards and the facility failed to ensure assistive devices were in safe operating condition to prevent accidents for 2 of 4 sampled residents (#s 7 and 9) reviewed for accidents. This placed the residents at risk for potential accidents. Findings include: 1. Resident 9 was admitted to the facility in 6/2023 with diagnoses including a stroke. Resident 9's 7/5/23 admission MDS revealed she/he had severe cognitive impairment. A 1/9/24 SNF Morse Fall Scale (Skilled Nursing Facility method to assess a person's likelihood for falls) assessed Resident 9 at a score of 75.0 (high risk). Resident 9's 3/19/24 care plan indicated she/he had fallen in the past, was at risk for future falls and often pulled her/himself out of bed. Multiple observations were made of Resident 9 lying in her/his bed on 3/19/24 through 3/21/24 between the hours of 5:15 AM and 3:55 PM. Fall mats were on the floor on both sides of her/his bed. On 3/19/24 at 12:06 PM Resident 9's bed was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-22 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to provide appropriate and timely pain management for 1 of 1 sampled resident (#40) reviewed for pain. This placed residents at risk for unresolved pain. Findings include: Resident 40 was admitted to the facility in 12/2023 with diagnoses including stroke and anxiety. A 12/25/23 physician order directed staff to administer acetaminophen (mild pain medication) 1000mg one tablet 3 times a day for mild pain. Resident 40's Care Plan, initiated 12/25/23 and revised 1/8/24, directed staff she/he experienced pain. Staff were to administer medications as ordered and monitor for side effects. Staff were to use non-pharmaceutical interventions, such as a warm or cold pack, prior to administering PRN medications. A 12/29/23 physician order directed staff to administer Oxycodone (pain medication) 5mg one tablet every four hours PRN. Resident 40's 1/3/24 admission MDS revealed the resident's cognition was not assessed, she/he used pain medication routinely to include PRN pain medication, no non-pharmaceutical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-22 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure communication occurred between the facility and the dialysis provider for 1 of 1 sampled residents (#26) reviewed for dialysis. This placed residents at risk for delayed treatment. Findings include: The facility's 9/2010 End-Stage Renal Disease, Policy and Procedure revealed the following: Education and training of staff includes: -The type of assessment data that was to be gathered about the resident's condition on a daily or per shift basis. -How information will be exchanged between the facilities. Resident 26 was admitted to the facility in 2024 with diagnoses including end-stage renal disease. A 12/19/23 Physician Order revealed Resident 26 received dialysis three days per week. A 2/29/24 Physician Order instructed the facility to send Dialysis Communication Binder with the resident and to collect it upon return. Staff were to fill out the top of the form before dialysis and the bottom of the form when the resident returned from dialysis. A review of Resident 26's Dialysis…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure a medication pass error rate of less than 5%. There were three errors in 32 opportunities resulting in an 9.38% error rate. This placed residents at risk for adverse medication side effects. Findings include: 1. Resident 296 was admitted to the facility in 3/2024 with diagnoses including paraplegia (paralysis). Resident 296's 3/2024 Physician Orders included the following: - metoclopramide (medication for gastric reflux disease) 5 mg, give one tablet by mouth two times a day at 7:00 AM and 7:00 PM. - pantoprazole (medication used to decrease stomach acid) 20 mg, give 20 mg by mouth one time a day at 7:00 AM. On 3/20/24 at 9:08 AM Staff 26 (CMA) administered Resident 296's medications which included metoclopramide 5 mg and pantoprazole 20 mg. On 3/20/24 at 11:43 AM Staff 26 reviewed the metoclopramide and pantoprazole orders and acknowledged the medications were ordered to be administered at 7:00 AM. Staff 26 stated medications were considered to be administered timely if given one hour…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined the facility failed to ensure appropriate infection control during Covid-19 testing for 2 of 2 sampled residents (#s 13 and 33) reviewed for Covid-19 testing. This placed residents at risk for inaccurate Covid-19 test results, cross-contamination and infection. Findings include: The Centers for Disease Control and Prevention's (CDC) undated [NAME] Binaxnow Covid-19 AG Card Test Helpful Testing Tips directed the following when performing an at-home nasal swab test for the purpose of detecting a Covid-19 infection: -Gloves should be changed immediately after collecting, handling and processing a new specimen. Discard used gloves in a biohazardous waste container. -Make sure to label specimens or test cards correctly to avoid record keeping issues. -Avoid cross-contamination between specimens, which includes decontaminating surfaces before processing another specimen. Resident 13 was admitted to the facility in 4/2023 with diagnoses including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-22 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to notify a resident's representative of a resident's hospitalization for 1 of 2 sampled residents (#96) reviewed for notification of change. This placed residents at risk of their representatives being uninformed. Findings include: Resident 96 was readmitted to the facility in 10/2023 with diagnoses including multiple sclerosis (a disorder of the central nervous system marked by weakness, numbness, a loss of muscle coordination and problems with vision, speech and bladder control). Resident 96's 1/2024 Face Sheet (a document that gives a resident's information at a quick glance) listed Witness 5 (Complainant/Sister) as the resident's power of attorney (the authority to act for another person in specified or all legal or financial matters) for care, first emergency contact and financial responsible party. A review of Resident 96's clinical record indicated the resident was hospitalized from [DATE] to 1/18/24. A 1/16/24 Late Entry Progress…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-22 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure residents were free from abuse for 3 of 6 sampled residents (#s 16, 18, 22, 34 and 40) reviewed for abuse. This placed residents at risk for physical abuse. Findings include: 1. Resident 16 was admitted to the facility in 4/2018 with diagnoses including depression. Resident 16's 2/2/24 Quarterly MDS indicated staff assessed the resident as moderately impaired with the ability to make decisions regarding tasks of daily life and no behaviors. Resident 34 was admitted to the facility in 5/2023 with diagnoses including bipolar disorder (episodes of mood swings). Resident 34's 2/16/24 Quarterly MDS indicated a BIMS score of 14 (cognitively intact) and no behaviors. On 2/5/24 the facility submitted a FRI which indicated Resident 34 hit Resident 16 on the side of the face. The incident was reviewed on the facility video recording and both residents were engaged in the altercation. On 3/19/24 at 12:20 PM Staff 1 (Administrator) confirmed the 2/5/24 incident between Resident 34 and Resident 16 occurred. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-12-20 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review it was determined the facility failed to have a qualified and trained Infection Preventionist in place for 1 of 1 facility reviewed for infection prevention and control. This placed residents at risk for inadequate infection control. Findings include: On 12/15/22 at 1:59 PM Staff 2 (DNS) identified herself as the Infection Preventionist for the facility, a position she stated she had held for the previous 15 months. Staff 2 stated she had not completed any specialized training in infection prevention and control and was only recently made aware of the training requirement for this position. On 12/20/22 at 9:20 AM Staff 1 (Administrator) confirmed Staff 2 had not completed any specialized training in infection prevention and control.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-20 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to provide adequate bathing, hygiene and grooming for 6 of 10 sampled residents (#s 5, 8, 9, 13, 15, 227) reviewed for ADLs. This placed residents at risk for unmet hygiene and grooming needs. Findings include: The facility's 3/2018 Activities of Daily Living Policy and Procedure detailed the following: - Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain grooming and personal and oral hygiene; - If residents with cognitive impairment or dementia resist care, staff will attempt to identify the underlying cause of the problem and not just assume the resident is refusing or declining care. Approaching the resident in a different way or at a different time, or having another staff member speak with the resident may be appropriate. 1. Resident 5 was admitted to the facility in 7/2020 with diagnoses including Alzheimer's Disease. Resident 5's 3/31/22 Annual MDS indicated the resident was totally dependent on staff for bathing,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-20 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure a psychotropic medication consent was provided for 3 of 5 sampled residents (#s 3,18 and 21) reviewed for unnecessary medications. This placed residents at risk for being uninformed of risks and benefits of medications. Findings include: 1. Resident 3 was admitted to the facility in 4/2020 with diagnoses including Alzheimer's disease, major depressive disorder, and anxiety disorder. Review of Resident 3's health record indicated the resident was her/his own responsible party. Resident 3's 7/26/22 Quarterly MDS indicated the resident had moderate cognitive impairment. A 10/27/22 physician order included Wellbutrin ER 100 mg (psychotropic drug used to treat major depressive disorder) by mouth one time a day. A November and December 2022 MAR revealed the resident received the Wellbutrin ER daily. Resident 3's health record revealed an unsigned Consent for Use of Psychotropic Medication form, which included the risks and benefits of Wellbutrin ER. On 12/19/22 at 9:35 AM Staff 3 (LPN/Resident Care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-20 · tag F0559 — isolated
    Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to provide advance notice to residents prior to receiving a new roommate for 1 of 1 sampled resident (#7) reviewed for notification of roommate changes. This placed residents at risk for potential adjustment difficulties. Findings include: Resident 7 was admitted to the facility in 3/2022 with diagnoses including heart failure. Resident 227 was admitted to the facility on [DATE] and moved into Resident 7's room on 12/8/22. On 12/12/22 at 11:26 AM Resident 7 stated Resident 227 moved into her/his room on 12/8/22 when she/he was out of the facility at an appointment. Resident 7 stated the facility did not provide advance notice she/he was to receive a roommate. Resident 7 stated she/he was upset by this lack of notification. No information was found in Resident 7's clinical record to indicate she/he was provided advance notice about receiving a roommate. On 12/14/22 at 1:15 PM Staff 4 (SSD) stated she was responsible for notifying residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-20 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review it was determined the facility failed to protect the resident's right to be free from physical abuse by a resident for 1 of 2 residents (#177) reviewed for abuse. This placed residents at risk for abuse. Findings include: Resident 20 was admitted to the facility in 4/2018 with diagnoses including cerebrovascular accident (stroke). Resident 177 was admitted to the the facility in 3/2022 with diagnoses including dementia and communication deficits. A progress note from 5/11/22 at 11:10 PM revealed Resident 177 attempted to enter Resident 20's room. Resident 20 responded by yelling and striking Resident 177 which resulted in a .5 cm skin tear on Resident 177's forearm. On 12/14/22 at 1:28 PM Staff 12 (CNA) recalled Resident 177 was struck by Resident 20 which resulted in a skin tear. On 12/15/22 at 10:53 AM Staff 3 (LPN/Resident Care Manager) confirmed Resident 177 was struck by Resident 20 resulting in a skin tear. On 12/15/22 3:44 PM Staff 1 (Administrator) was presented with the findings. No additional information was provided.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-20 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined the facility failed to ensure residents were assessed and monitored for physical restraints for 1 of 1 sampled resident (#8) reviewed for restraints. This placed residents at risk for inappropriate use of a restraints. Findings include: The facility's 4/2017 Use of Restraints Policy & Procedure detailed the following: - Physical restraints are defined as any manual method or physical or mechanical device which restricts freedom of movement or restricts normal access to one's body; - If the resident cannot remove a device in the same manner in which the staff applied it given that resident's physical condition, and this restricts her/his typical ability to change position or place, that device is considered a restraint; - Examples of devices that are/may be considered physical restraints include geri-chairs; - Practices that inappropriately utilize equipment to prevent resident mobility are considered restraints and are not permitted, including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-20 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined the facility failed to ensure residents' communication needs and abilities and activity interests were accurately and comprehensively assessed for 1 of 4 sampled residents (#227) reviewed for communication and activities. This placed residents at risk for unmet needs. Findings include: Resident 227 was admitted to the facility in 11/2022 with diagnoses including stroke and aphasia (a language disorder affecting a person's ability to communicate). An admission MDS dated [DATE] identified Resident 227 as follows: *Section B (Hearing, Speech, and Vision) completed by Staff 3 (LPN/Resident Care Manager) indicated the resident was usually understood and usually understands; *Section D (Mood) completed by Staff 4 (Social Services Director) indicated the resident experienced minimal depression; *Section F (Preferences for customary Routine and Activities) completed by Staff 5 (Former Activity Director) indicated the resident was rarely/never…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-20 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined the facility failed to ensure care plans were revised to accurately reflect the needs of residents for 2 of 2 sampled residents (#s 8 and 77) reviewed for restraints and dialysis. This placed residents at risk for unmet needs. Findings include: 1. Resident 8 was admitted to the facility in 8/2022 with diagnoses including Parkinson's disease and dementia. Resident 8's 11/8/22 Significant Change MDS indicated the resident used a wheelchair. Observations of Resident 8 were conducted from 12/12/22 through 12/20/22 between the hours of 6:45 AM and 5:00 PM. During these observations, Resident 8 used a geri-chair (a large, padded reclining chair with solid arm rests and a wheeled base). Resident 8 was non-ambulatory and did not use a walker. Resident 8's 8/16/22 electronic health record Care Plan, section titled Person-Centered Care included the following Mobility/Transfers approaches: - Independent ambulation with supervision; - Assistive Devices: FWW…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-20 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined the facility failed to provide appropriate treatment and services in the area of communication for 1 of 1 sampled resident (#227) reviewed for communication needs. This placed residents at risk for diminished quality of life and potential decline in their ability to carry out activities of daily living. Findings include: Resident 227 was admitted to the facility in 11/2022 with diagnoses including stroke and aphasia (a language disorder affecting a person's ability to communicate). Nursing progress notes from 11/30/22 and 12/2/22 stated staff were unable to understand the resident as she/he communicated in her/his native language and the resident was unable to make her/his needs known due to a language barrier. An admission MDS dated [DATE] identified the resident as usually understood and usually understands in terms of her/his communication abilities in Section B (Hearing, Speech, and Vision) completed by Staff 3 (LPN/Resident Care Manager)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-20 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined the facility failed to develop and implement a person-centered activities program for 3 of 4 sampled residents (#s 5, 9, 227) reviewed for activities. This placed residents at risk for unmet activity needs and a diminished quality of life. Findings include: 1. Resident 5 was admitted to the facility in 7/2020 with diagnoses including Alzheimer's disease. Resident 5's 6/28/22 Annual MDS Section C: Cognitive Patterns indicated the resident was moderately impaired and Section F: Preference for Customary Routine and Activities indicated the resident was rarely understood and family was not available. Resident 5's 7/1/22 Activity Assessment completed by Staff 5 (Former Activity Director) indicated the resident's general activity preferences included music and watching television. The assessment did not include information as to how the resident's preferences were obtained. Resident 5's Care Plan included the following activity-related focus areas and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-20 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure residents received appropriate treatment and services to increase range of motion for 1 of 2 sampled residents (#227) reviewed for rehabilitative and restorative services and to ensure residents with limited mobility received appropriate services and equipment for 1 of 2 sampled residents (#9) reviewed for position and mobility. This placed residents at risk for decline in ADL function and worsening contractures. Findings include: 1. Resident 227 was admitted to the facility in 11/2022 with diagnoses including stroke. An 11/20/22 Physical Therapy Treatment Note included in Resident 227's hospital discharge records indicated the resident tolerated increased mobility and was able to sit up in a chair. This note also indicated the resident participated in upper extremity and lower extremity weight shifting exercise. In a Progress Note dated 11/30/22 Resident 227's physician ordered skilled physical therapy and occupational therapy in order to regain enough strength and function to return…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-20 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to respond to medication adverse consequences for 1 of 5 sampled residents (#21) reviewed for unnecessary medications. This placed residents at risk for worsening medication adverse side effects. Findings include: The facility's 4/2014 Adverse Consequences and Medication Errors Policy & Procedure specified residents receiving any medication that has a potential for an adverse consequence will be monitored to ensure that any such consequences are promptly identified and reported. An adverse consequence is defined as an unpleasant symptom or event that is due to or associated with a medication. Resident 21 was admitted to the facility in 1/2021 with diagnoses including schizophrenia. Resident 21's 1/9/22 Annual MDS and 10/7/22 Quarterly MDS indicated the resident received antipsychotic medications. Resident 21's 12/2022 physician orders included Olanzapine (antipsychotic medication which may cause symptoms such as involuntary lip smacking) and perphenazine (antipsychotic medication which may cause…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-20 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined the facility failed to ensure a medication error rate of less than 5%. There were six errors in 28 opportunities resulting in a 21.43% error rate. This placed residents at risk for reduced medication efficacy and adverse medication side effects. Findings include: The Journal of Parenteral and Enteral Nutrition, dated 1/2017, section titled, Medication Delivery via Enteral Access Devices specified the following: - Administer each medication separately through an appropriate access; - Avoid mixing together different medications intended for administration through the feeding tube given the risks for physical and chemical incompatibilities, tube obstruction, and altered therapeutic drug responses. The facility's 4/2019 Administering Medications Policy & Procedure indicated medications are administered in accordance with prescriber orders. 1. Resident 9 was admitted to the facility in 11/2019 with diagnoses including Metachromatic leukodystrophy (a genetic disorder that affects nerves, muscles, organs and behavior).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-20 · tag F0825 — isolated
    Provide or get specialized rehabilitative services as required for a resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to obtain specialized rehabilitative services for 1 of 2 sampled residents (#227) reviewed for rehabilitative and restorative services. This placed residents at risk for a decline in functional abilities and diminished quality of life. Findings include: Resident 227 was admitted to the facility in 11/2022 with diagnoses including stroke. An 11/30/22 Progress Note written by Resident 227's physician ordered skilled physical therapy and occupational therapy for the resident in order to regain enough strength and function to return to her/his previous living situation. There was no documented evidence in Resident 227's clinical record to show she/he received physical therapy and occupational therapy evaluations or treatment as ordered. On 12/15/22 at 9:57 AM Staff 3 (LPN/Resident Care Manager) stated the resident had not received any physical or occupational therapy. Staff 3 confirmed Resident 227 had orders on 11/30/22 for both physical and occupational therapy. On 12/19/22 at 11:05 AM Staff 15 (Rehab Director)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-20 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    1. Based on observation, interview and record review it was determined the facility failed to properly clean and store reusable medical supplies for 2 of 2 residents (#s 9 and 227) reviewed for tube feeding equipment and medication administration. This placed residents at risk for infections. Findings include: a. Resident 9 was admitted to the facility in 11/2019 with diagnoses including malnutrition. The 10/28/22 Annual MDS revealed Resident 9 received enteral tube feeding (a tube placed directly into the stomach). The Centers for Disease Control and Prevention (CDC) website section titled, Disinfection and Sterilization specified to ensure, at a minimum, noncritical patient-care devices were disinfected when visibly soiled and on a regular basis (such as after use on each patient or once daily). On 12/12/22 at 2:18 PM a plastic piston syringe (a hand-held plunger used to administer water, tube feed formula and medications into a feeding tube) was observed lying on a piece of gauze on Resident 9's nightstand. The syringe was not dated and the tip of the syringe contained a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-20 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined the facility failed to ensure residents or their representatives were provided education regarding the benefits, risks and potential side effects of the pneumococcal immunization and provided the opportunity to accept or decline pneumococcal vaccinations for 2 of 5 sampled residents (#s7 and 13) reviewed for immunizations. This placed residents at risk for making uninformed healthcare decisions and not being protected against pneumococcal disease. Findings include: 1. Resident 7 was admitted to the facility in 3/2022 with diagnoses including heart failure. A review of Resident 7's clinical records revealed no documentation to indicate the residents or their representatives were provided education regarding the benefits, risks and potential side effects of the pneumococcal immunization or an opportunity to accept or decline the pneumococcal vaccination. On 12/15/22 at 1:59 PM Staff 2 (DNS) stated the facility did not have a system in place to offer the pneumococcal vaccination to the residents. 2. Resident 13 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-08-08 · tag F0732 — pattern
    Post nurse staffing information every day.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review it was determined the facility failed to the ensure the DCSDR (Direct Care Staff Daily Report) postings were accurate for 15 of 45 days reviewed for staffing. This placed residents and visitors at risk for inaccurate staffing information. Findings include:Review of the facility's DCSDRs from 6/30/25 through 8/4/25 revealed 15 of 45 days reviewed were inaccurate or incomplete. Issues included, missing or incomplete licensed nurse staff hours, no CNA hours listed, missing census data, incorrect dates, and missing signatures. These deficiencies were noted on the following dates: 6/30/25, 7/2/25, 7/3/25, 7/9/25, 7/11/25, 7/15/25, 7/25/25, 7/26/25, 7/29/25, 7/30/25, 7/31/25, 8/1/25, 8/2/25, 8/3/25 and 8/4/25.On 8/7/25 at 3:55 PM, Staff 15 (Human Resources/Staffing Coordinator) reviewed the 6/30/25 through 8/4/25 DCSDRs and verified the reports were inaccurate or incomplete on the days identified.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$8,278 in federal fines across 1 penalty.

  • $8,278 — penalty dated 2025-04-28

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to SAPPHIRE HEALTH SERVICES — 8 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 51.9+0.1 vs chain
Health inspection 2 of 51.9+0.1 vs chain
Staffing 4 of 53.1+0.9 vs chain
Quality measures 2 of 53.0-1.0 vs chain
The other 7 homes this chain runs (chain average 1.9★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BECKER, ANDREWIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST30%since 09/01/2023
HILTY, LISAIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST25%since 09/01/2023
MORRIS, BRYANIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST5%since 09/01/2023
RICKER, KEVINIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST40%since 09/01/2023
SAPPHIRE HEALTHCARE SRVS.OrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/30/2025
BHUMKAR, NISHITAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
MCKAY, ALEXIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/23/2024

CMS files one row per role, so the 10 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

What families pay in OR

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Oregon Medicaid page.

Typical monthly cost in Oregon
$16,760/mo
Nursing home (semi-private)
$18,448/mo
Nursing home (private)
$6,875/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 385237. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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