Ascension Living - Lakeshore at Siena
5643 Erie Street, Racine, WI 53402 · Non profit - Church related · 60 certified beds · (262) 898-9100 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- it has abuse, neglect, or exploitation citations (F0600, F0606) — most recent Feb 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 4 actual-harm citations
- a high number of inspection citations overall (57) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its facility-reported quality-measure rating is low (2/5)
- nursing-staff turnover (73%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 18.8% | 16.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 10.7% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.7% | 2.1% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.0% | 2.7% | 2.0% | better |
| Long-stay residents with depressive symptoms | 2.5% | 5.7% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 5.9% | 3.3% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 24.6% | 18.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 23.1% | 16.9% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 97.3% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 8.6% | 5.0% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 26.1% | 24.6% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 14.3% | 15.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.3% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 82.9% | 82.2% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 23.2% | 23.1% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 19.4% | 15.5% | 12.0% | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
50.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 163 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 58.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 67 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.55 therapist hours per resident per day in 2026Q1 — more than 85% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 7% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 50.1%CMS range 43.5–56.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.9%CMS range 7.4–15.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 58.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 43.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 53.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 75.7% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 3.2% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 12.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.7%CMS range 4.1–10.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.24 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 60 beds and averages 52.9 residents a day — about 88% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.70 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.96 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.49 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.05 hrs/resident/day on weekends vs 4.97 on weekdays — 19% thinner on weekends. RN hours go from 1.12 to 0.58 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 73% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
57 citations, most serious first. The 14 most serious are shown; the remaining 43 are one tap away and print in full.
- Actual harm · Hcited before2026-02-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — patternProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure residents received care consistent with professional standards of practice (N6, Wisconsin Nurse Practice Act) to prevent development of pressure injuries or received care to promote healing and prevent new ulcers from developing for 6 (R6, R46, R66, R35, R1, R49) of 6 residents reviewed with pressure injuries or at risk for developing pressure injuries. *R6 admitted to the facility on [DATE] with a stage 3 pressure injury to the sacrum. A comprehensive assessment of the area was not completed until 9/3/2024. R6's sacral pressure injury resolved on 10/22/2024. R6' sacral wound reopened on 4/24/2025 and 6/9/2025. No root cause was identified to determine why R6's sacral wound reopened or care plan revisions. R6 developed a stage 2 pressure injury to the left ischium on 12/2/2025 with no root cause to determine how it developed. R6 developed a stage 2 pressure injury to the right ischium that declined to stage 3 with no root cause…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2026-02-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure residents received adequate supervision and assessments after falls to determine the cause of the fall to implement an intervention to prevent future falls for 5 (R58, R62, R38, R5, R41, and R46) of 9 residents reviewed for falls. *R58 had an unwitnessed fall on 8/10/2025 in the bathroom self-transferring off the toilet. The Falls Care Plan was revised to include R58 being educated to call for assistance to ambulate to the bathroom and a Call No Fall sign was placed in R58's room two days later. R58 had an unwitnessed fall out of bed on 12/27/25 and fractured the distal end of the right fibula requiring surgical repair. The fall was not thoroughly assessed, and no revisions were made to R58's falls care plan to prevent future falls. There was no documented evaluation of R58's bladder incontinence, urgency, frequency, or toileting patterns as a potential contributing factor to either fall. *R62 had a witnessed fall on 1/17/2026 during…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2026-02-09 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not provide appropriate treatment and services for 1 (R41) of 1 resident with a diagnosis of dementia, with behavioral symptoms, to allow them to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being.*R41 was admitted to the facility with known behaviors related to dementia. R41 continued to have behaviors that made other residents anxious, scared and showing aggression toward staff and resulted in R41 grabbing R4 by the forearm which caused R4 to have pain. R41's behaviors and interventions were not reassessed and R41 did not receive a consult for psych services.Findings:The facility's policy, titled Dementia Care with a last approved date of 1/2026, documents: The community will provide dementia treatment and services which may include, but are not limited to, the following: . B. Ensuring that the necessary care and services are person-centered and reflect the resident's goals, while maximizing the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-09-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure residents at risk for pressure injuries received necessary treatment and services consistent with professional standards of practice, to prevent the development of pressure injuries and to promote healing for 1 (R307) of 4 residents reviewed for pressure injuries. On 9/26/2023, R307 is documented to have developed a deep tissue injury to the left heel. R307's care plan was not revised until 9/29/2023. On 9/30/2023, R307 developed a suspected deep tissue injury to the right heel, there was not a comprehensive assessment completed for the right heel pressure injury until the wound doctor assessed on 10/3/2023 and R307's care plan was not revised. On 10/3/2023, R307's left heel is assessed to have declined to an unstageable pressure injury. Findings include: The facility policy titled PROCEDURE: Pressure Injury Assessment/Treatment last revised on 7/2024 documents: The purpose of this procedure is to provide guidelines for consistent method of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-09 · tag F0606 — failed to not employ staff found guilty of abuse — widespreadNot hire anyone with a finding of abuse, neglect, exploitation, or theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility did not ensure it did not employ individuals who were found guilty of abuse, neglect, exploitation or mistreatment by failing to conduct a background information disclosure (BID) every four years for 1 (Director of Facilities Management-W) of 13 facility staff reviewed. This has the potential to affect all 53 residents residing at the facility. Findings include:The facility policy titled Abuse Prevention dated 9/2017 and last revised date 8/2025 documents: . Our residents have the right to be free from abuse, neglect, misappropriation of resident property, and exploitation. screening . it is the policy of this community to screen employees and volunteers prior to working with residents. Screening components include verification of references, certification and verification of license and criminal background check. Will not knowingly employ or otherwise engage any individual who has: . been found guilty of abuse, neglect, exploitation, misappropriation of property, or mistreatment by a court of law . On 1/26/26, Surveyor reviewed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-02-09 · tag F0842 — failed to keep accurate, complete medical records — widespreadSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility did not ensure resident medical records were safeguarded against loss, destruction, or authorized use.Resident medical records were observed in cardboard boxes sitting directly on the floor and uncovered, and resident medical records were observed in a storage room which also contained items for the maintenance department. This has the potential to affect all 53 residents residing in the facility.Findings include:The facility policy titled Records Management Policy dated 2/2022 with revised date 5/2024 documents:[Facility Name] retains, stores, manages, and destroys records . in compliance with applicable federal and state laws . records containing confidential and proprietary information should be securely maintained and protected . records should be stored in physically-secure, controlled environments that protect them from damage, tampering, fire, pests, degradation, and other hazards . the confidentiality of the record should be maintained. On 2/4/26 at 10:22 AM, Surveyor toured the medical records storage at the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-09 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility's Quality Assurance Committee did not make a good faith effort to identify and correct systemic deficiencies prior to the survey. This deficient practice has the potential to affect all 53 residents at the facility. During a recertification, complaint, and extended survey conducted on 1/20/2026-2/9/2026, it was determined 27 deficiencies existed. Three of the 27 deficiencies have been identified as actual harm, including treatment and services to prevent and heal pressure ulcers at F686, freedom from accident hazards at F689, and treatment and services for dementia at F744. The scope and severity at tags F606 and F686 are considered substandard quality of care. Widespread deficient practice was identified at F606 for not employing staff with adverse actions, F842 for medical records, F865 for the QAPI program, F868 for the Quality Assessment and Assurance (QAA) committee, F880 for infection prevention and control, F881 for the antibiotic stewardship program, F882 for designation of a dedicated infection preventionist, and F944 for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-09 · tag F0868 — widespreadHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility did not maintain a quality assessment and assurance committee consisting of the required members to identify issues through the committee. This deficient practice has the potential to affect all 53 residents currently in the facility.The Director of Nursing (DON) did not attend Quality Assurance Performance Improvement (QAPI) meetings on 4 of 10 months reviewed. Findings include:The facility Quality Assurance and Performance Improvement Plan dated 2026 documents:. The QAPI program is structured to incorporate input, participation and responsibility at all levels. Quality Improvement activities are the responsibility of each associate. Leaders are accountable for improved processes and outcomes. QAPI committee members: . director of nursing .On 1/27/26 at 1:41 PM, Surveyor reviewed the facility's QAPI attendance sign in sheets over the last available 12 months as provided by Nursing Home Administrator (NHA)-A. NHA-A provided Surveyor with 10 months of QAPI meeting minutes from February to December 2025.The QAPI meeting minutes dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-09 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not implement an effective infection control program in the facility. This has the potential to affect all 53 residents in the facility.* The facility did not maintain documentation of an on-going infection surveillance in the facility. * The facility did not have documentation of preventative action, and investigation, into 2 covid outbreaks.* The facility did not implement appropriate isolation and enhanced barrier precautions effectively for R11, R66, R67 and R4. Cross Reference F756, F757, F881 and F882. Findings include: The facility policy and procedure Infection Prevention and Control Program dated 6/2025, Statement includes:1. The Infection Prevention and Control P (IPCP) program is a facility wide effort involving all disciplines and individuals and is an integral part of the quality assurance and performance improvement program.2. The elements of the Infection Prevention and Control Program consist of coordination oversight policies procedures…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-09 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility did not establish an antibiotic stewardship program that includes antibiotic use protocols and a system to monitor antibiotic use.The facility did not have documentation of antibiotics being administered in the facility including indications for use, duration, isolation, organism, administering for definition of infection criteria.This has the potential to affect all 53 residents in the facility.Findings include:The facility policy and procedure Antibiotic Stewardship dated 6/25, documents under Policy Interpretation and Implementation:1. Antibiotics shall be prescribed and administered to residents under the guidance of the community's antibiotic stewardship program2. The antibiotic stewardship program shall be incorporated in the overall infection prevention and control program and reviewed on an annual basis and as needed3. The antibiotic stewardship program promotes appropriate use of antibiotics for quality-of-care successful resonant outcomes and reduction of potential adverse consequences related to antibiotic use4. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-09 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not have a designated, and functional, Infection Preventionist (IP) implementing the facility Infection Control policy and procedures.This deficient practice has the potential to affect all 53 residents currently in the facility.* The facility had changes in the IP role and the Nursing Home Administrator (NHA)-A and Director of Nurses (DON)-B are overseeing the program. There is a Quality Director (QA)- L who is still in training for the role.Findings include:The facility policy and procedure Infection Prevention and Control Program dated 6/2025, documents:1. The Infection Prevention and Control P (IPCP) program is a facility wide effort involving all disciplines and individuals and is an integral part of the quality assurance and performance improvement program.2. The elements of the Infection Prevention and Control Program consist of coordination oversight policies procedures surveillance data analysis antibiotic stewardship outbreak management…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-02-09 · tag F0944 — widespreadConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not ensure 2 of 5 direct care staff chosen at random received Quality Assurance and Performance Improvement (QAPI) training with the potential to affect all 32 residents in the facility.* Certified nursing assistant (CNA)-DD and CNA-EE did not receive QAPI training annually.Findings include:The facility policy titled Staff Development and Training dated 1/1/2025 with last approved date 1/1/2026 documents: Purpose: to ensure all staff are competent, qualified, and continuously trained to meet the needs of residents and to comply with the Centers of Medicare & Medicaid Services (CMS) Requirements of Participation. This policy supports safe, high-quality, person-centered care and regulatory compliance. The facility is committed to providing a comprehensive, ongoing staff training and development program. All staff shall receive training appropriate to their roles and responsibilities to ensure compliance with federal regulations, professional standards, and facility policies. The facility maintains a comprehensive training program…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-09 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 6 (R6, R1, R49, R5, R58, and R38) of 14 residents care plans reviewed were revised accordingly. *R6 had a stage 3 pressure injury to the sacrum that healed and re-opened twice. R6's pressure injury care plan was not revised with interventions to prevent R6's sacral injury from reopening or prevent further decline. R6 developed stage 2 to the left ischium and a stage 2 pressure injury that declined to stage 3 to the right ischium. R6's pressure injuries to the left and right ischium were not addressed on the care plan, along with interventions to prevent further decline. R6's refusal to interventions to offload heels and be repositioned were not addressed in R6's care plan. *R1 developed a Deep Tissue Injury (DTI) on their left buttock on 1/13/26. The DTI to the left buttock was not identified on the care plan, along with interventions to prevent further decline. R1 was admitted to the facility on [DATE] with 2 antibiotics, and 1 antiviral…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-09 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not comprehensively assess residents to ensure residents receive treatment and care in accordance with professional standards of practice for 5 (R2, R66, R62, R38, and R5) of 14 sampled residents. *R2 developed maceration in the gluteal fold on 1/20/2026 that was not comprehensively assessed and Certified Nursing Assistant (CNA)-H stated CNA-H had been applying an antifungal powder; R2 did not have an order for antifungal powder. *R66 was admitted to the facility with cellulitis to the right lower leg. The right lower leg cellulitis was not comprehensively assessed and documented. Treatment orders were entered into the Treatment Administration Record without documenting where the treatment was to be applied. *R62 had an unwitnessed fall on 1/26/2026. R62 hit their head, had altered mental status, and was taking an anticoagulant. R62 was moved from the floor to the bed with observed injury and a private ambulance service was called for transport…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 43 citations
- Potential for harm · Ecited before2026-02-09 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 6) R61 was admitted to the facility on [DATE] with diagnoses which include generalized anxiety disorder. R61 an activated Healthcare Power of Attorney (HCPOA). R61's admission Minimum Data Set (MDS), dated [DATE], indicates R61 has a Brief Interview for Mental Status (BIMS) score of 5, indicating severe cognitive impairment, has anxiety, depression, receives antianxiety and antidepressant medication. Surveyor reviewed R61's Facility provided document, titled Medication Record for 09/2025. Surveyor noted R61 has an order for Hydroxyzine 10 milligrams (mgs) (Atrax, can be used to treat anxiety, tension) by mouth, 3 times per day (8AM, 12PM, 4PM) with a start date of 9/16/2025 and end date 9/25/2025. The following dates and times are noted where R61 received the scheduled medication outside of the scheduled time frames, including the 1 hour before or 1 hour after standard of practice: *9/16/2025- 8 AM dose, given at 10:10 AM & 4 PM dose given at 5:49 PM. *9/17/2025- 8 AM dose given at 10:40 AM. *9/18/2025- 8 AM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-09 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility did not store medications in the proper temperature potentially affecting 25 of 53 residents. The medication refrigerators in one of two medication storage rooms were consistently colder than the recommended range for temperature. Findings include: On 1/26/2026 at 1:28 PM, Surveyor accompanied Registered Nurse Unit Manager (RNUM)-C into the medication storage room on the west side of the facility. The medication storage room had two refrigerators, a full-sized refrigerator with a freezer and a small compact refrigerator. Medications were stored in both refrigerators, such as insulin and intravenous medications. The temperature logs were located on the front of each refrigerator. The top of the temperature log documented: Temperatures are logged daily, temperatures out of range 2 degrees-8 degrees C (Celsius) and 36 degrees-46 degrees F (Fahrenheit) are re-checked and action is logged. The January temperature log for the full-sized refrigerator had temperature documentation for 17 out of 26 days. 16 out of 17 of those…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-09 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 1 (R17) of 14 residents reviewed received the right to self-determination through support of resident choice. The facility failed to accommodate R17's preference for a morning shower. Findings include:The facility policy titled Quality of Life - Self Determination and Participation dated 12/2016 with last revised date 12/2021 documents: . Our community respects and promotes the right of each resident to exercise his or her autonomy regarding what the resident considers to be important facets of his or her life. each resident chooses activities, schedules and health care that are consistent with his or her interests, values, assessments and plans of care, including: . daily routine, such as sleeping and waking, eating, exercise and bathing schedules . include information gathered about the resident's preferences in the care planning process . R17 admitted to the facility 10/11/2022 with diagnoses including anxiety, unspecified dementia, depression,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-09 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 1 (R7) of 1 resident reviewed for grievances received corrective actions taken by the facility.R7 filed a grievance with the facility on 2/18/25, and there is no evidence that corrective action was taken by the facility to resolve the grievance. Findings include:The facility policy titled Complaints and Grievances dated 11/2017 with last revised date 6/2025 documents: It is the policy of [Facility Name] to provide residents and family members/legal representatives the opportunity to voice complaints and grievances free from restraint, interference, coercion, discrimination or reprisal. acknowledgment of grievance will be provided to complainant when available as soon as possible but no later than 5 working days from date or receipt . issuing of a final decision in writing on all grievances will be provided to the complainant when available within a reasonable time frame but not to exceed 30 days from date of receipt.R7 admitted to the facility on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-09 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not ensure 2 (R4, R41) of 3 residents with allegations of resident-to-resident abuse and injuries of unknown origin were reported to the State Agency.*On 10/1/2025, a resident-to-resident incident occurred. R41 entered R4's room, grabbed R4's forearm causing R4 to scream in fear and feel pain in R4's forearm.*On 11/8/2025, R41 was discovered to have an injury of unknown origin which was an abrasion to the head.Findings:Review of the facility policy titled Abuse Investigation and Reporting, last approved 12/2024, indicates, Reporting: A. All alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of an unknown source and misappropriation of property will be reported to the Administrator or designee and to the following other officials or agencies: . B. Alleged violations involving abuse, neglect, exploitation, or mistreatment (including injuries of unknown source and misappropriation of resident property) will be reported: 1. Abuse or Serious Bodily Harm - immediately but not later than 2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-09 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility did not ensure a thorough investigation was completed for 2 (R4 and R41) of 3 Residents reviewed for allegations of abuse/neglect and injury of unknown origin investigations.*On 10/1/2025, a resident-to-resident incident occurred. R41 entered R4's room, grabbed R4's forearm causing R4 to scream in fear and feel pain in R4's forearm.*On 11/8/2025, R41 was discovered to have an injury of unknown origin which was an abrasion to the head. The investigation was not started until 11/11/2025, 3 days later, and was not thorough. The investigation did not include statements from staff who first identified the injury and does not include determination of possible cause. Findings include: The Facility policy, titled, Abuse Investigation and Reporting, with a last approved date of 11/2024, documents in part, . Role of the Administrator or designee:A. If an incident or suspected incident of resident abuse, mistreatment, neglect, or injury of unknown sources reported, the Administrator or designee will assign the investigation to an appropriate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-09 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 2 (R58 and R7) of 2 residents reviewed for transfer and bed hold notices were notified of the reason for transfer to the hospital and bed hold policy in writing to the resident and/ or their representative and the rate to reserve the resident's bed was not provided to the resident and/ or their representative. A bed hold rate is not provided to residents on Medicaid. *R58 was transferred and admitted to the hospital on [DATE] for further evaluation. A transfer notice and bed hold form were not provided in writing, and a bed hold rate was not provided to R58 and/or R58's representative. *R7 was transferred and admitted to the hospital on [DATE] and 11/11/2025 for further evaluation. A transfer notice and bed hold form were not provided in writing, and a bed hold rate was not provided to R7 and/or R7's representative. Findings include: The facility policy titled Bed-Holds and Returns last revised on 12/2017 with an approval date of 1/2026 documents:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility did ensure a resident was provided the appropriate care and services with a mobility device. This was observed with 1(R5) of 3 residents reviewed with mobility devices.R5 was observed with a left palm guard device. There was not a documented assessment for use and care of this device.Findings include:The facility policy and procedure Restorative Nursing Splint/Brace Assistance Program dated 1/2026. The Policy Statement documents: residents who have been fitted for a splint or brace are assessed by nursing and or therapy for a Restorative Nursing Splinting Bracing Program to promote independence and quality of life by maintaining or improving a resident's correct alignment through application of splint/brace.The Policy Interpretation and Implementation documents:C. Care plan includes but is not limited to:1. measurable goals:a. Amount of self-performance encouraged;b. Increased resident independence with splint/brace application and care;c. Maintain…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure 1 (R67) of 4 residents reviewed received appropriate treatment and services related to catheter care.R67 was admitted to the facility on [DATE] with an indwelling catheter. R67 did not have a baseline catheter care plan initiated and observations were made of R67's catheter not having a privacy cover on it per R67's preference.Findings include:The facility policy titled Care Plans- Baseline last revised 7/2020 with an approval date of 1/2026 documents: A baseline plan of care that includes the instructions needed to provide effective and person-centered care of the resident that meets professional standards of quality care should be developed for each resident within forty-eight (48) hours of admission. Policy Interpretation and Implementation:A. A baseline care plan should be developed within forty eight (48) hours of the resident's admission to meet and maintain the resident's immediate care needs.B. The baseline care plan should…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility did not ensure a resident received appropriate oxygen services and administration. This was observed with 1 (R1) of 2 residents reviewed with oxygen services.* R1 was observed receiving oxygen per nasal cannula during the survey. R1 did not have a physician order for oxygen administration, nor was it documented as being administered.Findings include:The facility policy and procedure Oxygen Administration dated 12/2025, The Purpose is to provide guidelines for safe oxygen administration. The Preparation documents:A. Verify that there is a physician's order for this procedure. Review the physician's orders or community protocol for oxygen administration.B. Review the residents care plan to assess for any special needs of the resident.C. Assemble the equipment and supplies as needed.:Documentation: .C. The rate of oxygen flow, route, and rationale.1.) R1 was admitted to the facility on [DATE] with acute and chronic respiratory failure, mantle cell…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-09 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not act upon the pharmacy medication review reports when received for 2 (R1 and R6) of 6 residents reviewed. *R1'S Medication Regimen Review Recommendations, dated 1/5/26, indicates they are receiving the antibiotic levofloxacin without a stop date. R1's Primary Care Physician signed the recommendation on 1/22/26 and referred to the prescribing Physician. This recommendation on 1/5/26 was not acted upon promptly. *R6's monthly pharmacy reviews noted a recommendation reported on 8/4/2025, 10/6/2025 and 10/7/2025. There was no documentation the attending physician acted upon the recommendations from the pharmacist. Findings include: The facility policy titled Procedure: Medication Regimen Review for Nursing last approved 12/2025 documents: Policy- The medication regimen of each resident is reviewed by a licensed Pharmacist according to Federal, State, and Local regulations as well as current standards of practice. The pharmacist reports any irregularities to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-09 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 2 (R1 and R67) of 7 residents drug regimen were free of unnecessary drugs. *R1's facility admission physician orders on 11/25/25 prescribe the following: Acyclovir 800 mg BID for pneumonia with no stop date, Levofloxacin 500 mg every day for pneumonia with no stop date and Bactrim-DS 800-160 mg 3 x week for Urinary Tract Infection (UTI) with no stop date. The diagnosis of these medications is listed on the Medication Administration Records for December 2025 and January 2026. The Physician Assistant (PA) Visit Note on 11/25/25 documents the Levofloxacin end of therapy is 11/25/25, and the Acyclovir and Bactrim-DS are prophylaxis for Mantle Cell Lymphoma which did not transfer to R1's MAR. *R67 did not have end dates ordered for an intravenous (IV) antibiotic (Vancomycin) or an oral antibiotic (Flagyl) when admitted to the facility on [DATE] until Surveyor brought to the facility's attention on 1/22/2026. R67 does not have a diagnoses or indication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-09 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility did not ensure the medication error rate was not 5 percent or greater. 2 (R49 and R21) of 3 residents observed during medication pass were affected. The medication error rate was 30 percent, 9 errors out of 30 opportunities. Findings include: The facility policy and procedure titled Administering Medications dated 12/2025 documents: . C. Medications shall be administered in accordance with the orders ad within the allowable time frame per best practice/regulatory guidelines (60 minutes before the due time and 60 minutes after the due time). On 1/21/2026 at 8:00 AM, Surveyor observed Registered Nurse (RN)-K prepare R49's medications. RN-K administered tramadol 50 mg (milligrams) and omeprazole 40 mg at 8:27 AM. The medications were scheduled to be given at 7:00 AM. The medications were administered after the allowable time frame. On 1/21/2026 at 10:55 AM, Surveyor observed RN-Y prepare R21's medications. RN-Y administered atorvastatin 20 mg, Vitamin D3 200u, sertraline 50 mg, Tylenol 1000 mg, propranolol 60 mg,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-21 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility did not ensure a thorough investigation was completed for allegations of abuse/neglect for 1 (R7) of 2 Residents reviewed for alleged abuse. *The Facility did not ensure a thorough investigation was completed related to the allegation of neglect of R7 which was reported by Adult Protective Services on 6/24/25. Findings include: The Facility policy, titled, Abuse Investigation and Reporting, with a last revised date of 11/2023, documents: .Role of the Administrator or designee:A If an incident or suspected incident of resident abuse, mistreatment, neglect, or injury of unknown sources reported, the Administrator or designee will assign the investigation to an appropriate individual. B. The administrator or designee will provide any supporting documents relative to the alleged incident to the person in charge of the investigation.C. The administrator or designee will keep the resident, and his/her representative informed of the progress of the investigation. Role…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-21 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility did not ensure residents received adequate fluid intake for 1 (R1) of 1 Residents reviewed for nutrition. R1was transferred from the facility to the hospital on [DATE] due to weakness, encephalopathy (a disturbance of brain function causing confusion, and abnormal lab values). The facility did not ensure R1 received adequate fluid intake to maintain acceptable parameters of hydration as evidenced by failing to total and assess daily fluid intake, accurately assess and complete on-going assessments for signs and symptoms of dehydration when R1 was assessed to be at risk for dehydration and had a history of poor oral intakes. Findings include:R1 was admitted to the facility on [DATE] with diagnoses that included Parkinson's Disease, Dementia, Delirium and Acute Kidney failure. R1's admission MDS (Minimum Data Set) with an ARD (Assessment Reference) of 11/11/24 documents R1 has a BIMS (Brief Interview for Mental Status) score of 07, indicating R1 was severely…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-30 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, document review, and review of facility policy, the facility failed to ensure that there was evidence that an initial report of an abuse allegation was submitted to the State Survey Agency (SA) within two hours for one of two residents (Resident (R) 5) reviewed for abuse from a total sample of 13 residents. This failure had the potential to delay corrective measures and appropriate response to abuse allegations ensuring the safety of the residents. Findings include: Review of the facility policy titled Abuse Investigation and Reporting, last approved 12/2024, revealed: Reporting A. All alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of an unknown source and misappropriation of property will be reported to the Administrator or designee and to the following other officials or agencies: . B. Alleged violations involving abuse, neglect, exploitation, or mistreatment (including injuries of unknown source and misappropriation of resident property) will be reported: 1. Abuse or Serious Bodily Harm - immediately but not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-11 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 1 (R2) of 3 residents reviewed had a complete and accurate medical record. R2 had a diabetic wound ulcer and was being followed by Wound MD-C for four weeks. The facility changed their contract with Wound MD-C and obtained a new contract with Wound MD-D. The facility did not obtain Wound MD-C documentation of R2 wounds assessments. Surveyor asked to review R2's wound assessments from Wound MD-C and Nursing Home Administrator (NHA)-A stated the facility has no access to those records because they ended the contract with Wound MD-C. Findings include: R2 was admitted to the facility on [DATE] with diagnoses of right hip pining, type 2 diabetes, right diabetic foot ulcer. R2 was discharged home on [DATE]. The admission MDS (minimum data set) dated 10/29/24 indicates R2 is cognitively intact. The facility's documentation indicates Wound MD-C was assessing and ordering treatments to R2's diabetic foot wound. The medical record indicates the facility was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that 2 (R1, R2) of 3 residents reviewed were kept safe from accidents or hazards. *R1 sustained 3 falls while residing at the facility. The facility did not ensure that fall risk assessments were completed for each fall. The facility did not implement appropriate fall interventions for R1. *R2 was hit in the lip during a hoyer lift transfer on 11/25/24. The facility did not ensure staff reported the incident so that the facility was able to evaluate the circumstances on how the accident occurred and how to prevent future similar accidents from occurring. Findings include: On 12/30/24 at 9:30 AM, Surveyor reviewed the facility's Fall Policy with an initiation date of 12/2017 and a revision date of 07/2023 which documented: Policy Detail: The [NAME] Fall Risk Assessment form (or similar fall risk evaluation) should be utilized to complete the evaluation of the resident's potential for falls during the admission process should be completed quarterly…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-26 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure medication administration records were complete and accurate for 1 (R2) of 4 residents reviewed for medication administration. * R2's Medication Administration Record (MAR) indicated R2 was given R2's prescribed narcotic pain medication twice in the month of November 2024. The Facility's controlled drug log indicated R2's prescribed narcotic medication was signed out six times in the month of November 2024. Findings include: 1.) R2 was admitted to the facility on [DATE] with diagnosis that include Alzheimer's Disease, chronic pain, and dementia. The facility policy, titled Administering Medications dated 12/2024, documents: . Policy Interpretation and Implementation. The individual administering the medication to document on the MAR or eMAR after giving each medication and before administering the next ones. S. As required or indicated for a medication, the individual administering the medication will record in the resident's medical record: 1.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-23 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based upon observation and interview, the Facility did not ensure Facility equipment was maintained in proper working order for 2 of 3 dishwashing machines located in the on unit kitchens. The machines were leaking water onto the floor. 1 of 3 dishwashers did not display temperatures. This deficient practice has the potential to affect 24 of 24 residents total on the 2 units. *Surveyor observed 2 of 3 dishwashing machines in the on the unit kitchens, to be leaking water onto the floor, causing a potential hazard. *Surveyor observed 1 of 3 dishwashing machines in the on unit kitchen, did not have a temperature display to properly identify the dishwasher is reaching required water temperature. Findings include: On 09/16/2024, at 11:39 PM, Surveyor observed the dishwasher on the Fairview Unit, on the floor next to the dishwasher were soaked towels and water. Dietary Manager-N informed Surveyor this started happening this morning, a maintenance request has already been submitted and maintenance will be looking at it this afternoon. On 09/16/2024, at 11:47 PM, Surveyor observed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-23 · tag F0563 — failed to protect the right to visitors — isolatedHonor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility did not ensure the right of a Resident to receive visitors and at the time of their choosing for 1 (R36) of 1 Resident reviewed for visitation rights. The facility restricted a family member immediate access to R36 without developing any strategies to continue safe and enjoyable visits for R36. Findings include: R36 was admitted to the facility on [DATE] with diagnoses of Heart Failure, Anxiety Disorder, and Alzheimer's Disease. R36's medical record indicates R36 has an Activated Power of Attorney for Health Care (HCPOC). R36's Quarterly Minimum Data Set (MDS) with an assessment reference date of 7/5/24 documents R36's Brief Interview for Mental Status (BIMS) not able to be completed due to severe cognitive deficits. On 9/17/24, a Facility Reported Incident dated 8/16/24 was reviewed and indicated on 8/15/24 it was reported that R36's family member was observed to say shut up to R36 in a loud voice. During the investigation a statement from 8/17/24 indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-23 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure advanced directives were in the resident's medical record for 2 (R6, R19) of 13 residents reviewed. R6 did not have a Do Not Resuscitate consent form placed in R6's medical record. The facility was unable to locate the signed form. R19 did not have a Do Not Resuscitate consent form place in R19's medical record. The facility was able to locate the signed form. Findings include: The facility policy entitled Do Not Resuscitate Order last approved on 6/2022 documents: . Policy Interpretation and Implementation- A. Do not resuscitate orders must be signed by the resident's Attending Physician on the physician's order sheet maintained in the resident's medical record. B. A Do Not Resuscitate (DNR) order form must be obtained from the Attending Physician and resident (or resident's legal surrogate, as permitted by State Law) and placed in the resident's medical record. 1. Use State-required DNR forms as applicable. 1) R6 was admitted to the facility on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-23 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure residents were free from abuse/neglect for 1 (R19) of 4 residents reviewed for abuse/neglect. R19 was transferred using a Hoyer lift and assist of 1 staff member instead of 2 staff members per R19's care plan resulting in a bruise to R19's right forearm. Findings include: The facility policy entitled Abuse Prevention last approved on 6/2022 documents: Our residents have the right to be free from abuse, neglect, misappropriation of resident property, and exploitation. PREVENTION- A. The community will develop and implement policies and procedures to aid our community in preventing and prohibiting all types of abuse, neglect, or mistreatment of our residents. C. Implement preventative measures to address factors that may lead to abusive situations. 9. Identification, ongoing assessment, care planning, and appropriate interventions and monitoring of residents with needs and behaviors that may lead to conflict and neglect. The facility policy entitled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-23 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility did not report 3 allegations of abuse/neglect for 1 Resident (R36) of 4 residents reviewed for allegations of abuse, neglect, misappropriation, or injury of unknown origin allegations, immediately to the Nursing Home Administrator or to the State Agency within the required timeframe. *An allegation of verbal abuse was observed between R36's family and R36 which was alleged to have occurred on 08/11/2024. This incident was not reported to Nursing Home Administrator (NHA)-A until 08/15/2024. NHA-A reported the allegation of verbal abuse on 08/16/2024 at 03:06 PM to the State Agency. *An allegation of physical abuse was alleged to have occurred between R36's family and R36 on 08/10/2024 and 08/11/2024. It was not reported to NHA-A until 08/17/2024. The allegation of physical abuse was not reported to the State agency, law enforcement, or APS until 09/18/2024 during survey. *On 6/2/24, an allegation of neglect was reported to Registered Nurse (RN)-G related to R36. The allegation was not reported to NHA-A or the State Agency within…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-23 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility did not ensure a thorough investigation was completed for 3 allegations of abuse/neglect for 1 (R36) of 4 residents reviewed for alleged abuse investigations. *The Facility did not ensure a thorough investigation was completed related to the allegation of verbal abuse of R36 by R36's daughter which was to have occurred on August 11, 2024. *The Facility did not ensure a thorough investigation was completed related to the allegation of physical abuse of R36 by R36's daughter which were identified during the investigation of the August 11, 2024, alleged verbal abuse. *On 6/2/24, Registered Nurse-G documented R36's daughter expressed a concern R36 was left up for 40 hours continuously and the Facility did not investigate the allegation of neglect. Findings include: The Facility policy, titled, Abuse Investigation and Reporting, with a last revised date of 11/2023, documents in part, . Role of the Administrator or designee: A If an incident or suspected incident of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-23 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure that 1 (R36) of 13 Residents reviewed were provided medically-related social services to attain or maintain the highest practicable physical, mental and psychosocial well-being. * R36's family member was denied regular visitation and the facility implemented appointment only supervised visitation with R36's family member. An assessment and monitoring of how the decision was affecting R36 was not completed. No meetings with R36's Family member and Power of Attorney for Healthcare (HCPOA) were conducted to establish how visits with R36's family would continue in the future. Findings include: R36 was admitted to the facility on [DATE] with diagnoses of Heart Failure, Anxiety Disorder, and Alzheimer's Disease. R36's medical record indicates R36 has an Activated Power of Attorney for Health care (HCPOC). R36's Quarterly Minimum Data Set (MDS) with an assessment reference date of 7/5/24 documents R36's Brief Interview for Mental Status (BIMS) not able to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-17 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not make a prompt effort to resolve grievances for 4 (R4, R5, R6, & R7) of 4 residents reviewed for grievances. *On 11/13/23, R4 voiced concerns to the facility that R4 was not dressed or gotten out of bed until 2nd shift and did not receive a shower. The facility did not follow up with R4 to ensure that after speaking with staff there were any further concerns regarding not getting dressed, getting out of bed, or being showered. R4's grievance does not include the date the written decison was issued. * On 11/13/23, R5 voiced a concern to the facility that R5 was not dressed until 2nd shift. R5's grievance does not include a summary of findings or a conclusion. After interviewing staff, the facility did not follow up with R5 to see if there were any further concerns regarding not getting dressed. R5's grievance does not include the date a written decision was issued. * On 1/24/24, R7's representative filed a grievance about R7 not receiving a shower, that R7…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review the facility did not ensure that 1 (R1) of 2 Residents reviewed received required assistance with their ADL's (activities daily living). R1 did not receive their weekly showers/baths consistently per their plan of care. Findings include: R1 was admitted to the facility on [DATE] & discharged on 2/3/24. R1's diagnoses includes Parkinson Disease, status post Left Hip Fracture, CKD (Chronic Kidney Disease) and CLL (Chronic Lymphocytic Leukemia). The admission MDS (minimum data set) with an assessment reference date of 1/10/24 has a BIMS (brief interview mental status score of 15) which indicates that R1 is cognitively intact. R1 is assessed as requiring substantial/maximal assistance for showering/bathing self. The ADL (activities daily living)/rehabilitation potential care plan with a start date of 1/5/24, includes an intervention dated 1/5/24 that documents BATHING: I need extensive assistance with 2 person staff support. I prefer a shower. R1's progress notes from 1/5/24 to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-17 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that residents received needed care and services based on professional standards of practice for 1 (R2) of 2 residents reviewed. R2 was determined to be at risk for weight loss and had a physician's order for weekly weights. The facility failed to obtain weekly weights per R2's physician's order for eleven weeks. As evidenced by: The facility's weight monitoring policy dated as last reviewed on January 2023 and titled, Weight Monitoring documents under the Policy Interpretation and implementation section A. Each resident should be weighed daily for the first three days of admission, weekly for the first four weeks, and monthly thereafter. R2 was admitted to the facility on [DATE] with diagnoses of Hemiplegia following Cerebral Infarct (stroke) affecting Left side, Diabetes Mellitus Type II, Dysphagia, and Obesity. R2's admission Minimum Data Set (MDS), dated [DATE], documents a Brief Interview for Mental Status (BIMS) score of 8, indicating R2 is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure that necessary treatment and services were provided, consistent with professional standards of practice, to prevent and promote healing of pressure injuries for 1 (R3) of 3 residents reviewed for pressure injuries. R3 was admitted to the facility on [DATE], the facility did not thoroughly assess R3's wounds until 1/4/2024. Assessments included measurements but did not include a thorough assessment of the wound. R3 did not have clarification orders for R3's right buttock and left gluteal wounds on admission. Findings include: The facility policy entitled Skin Identification, Evaluation and Monitoring revised 11/2022 states: The purpose of this policy is to outline a method of identification, evaluation, and monitoring for alterations in skin integrity. Communities will implement preventative measures and an individualized care plan will be formulated upon completion of findings. Procedure: Licensed nursing associate will evaluate the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not ensure 2 (R2 and R4) of 3 residents received the necessary services to prevent falls/accidents. The Facility did not thoroughly investigate R2's and R4's falls to identify a root cause and implement preventative interventions to prevent falls/accidents in the future. Findings include: On 1/23/24 the facility policy titled Accidents and Incidents-Investigating and Reporting dated 01/24 was reviewed and read: The following information shall be included in the investigation, as applicable. The circumstances surrounding the accident or incident. The names of the witnesses and their accounts of the accident or incident. Follow up information. Other pertinent data as necessary. 1.) R4 was admitted to the facility on [DATE] with diagnosis that included osteoporosis and dementia. R4's initial Minimum Data Set (MDS) dated [DATE] indicated R4 was totally dependent on 2 or more staff with transfers. R4's MDS also indicated a score of 6 (severe cognitive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-05 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure medications were available for administration for two (Residents (R)1 and R2) upon readmission to the facility following a hospitalization out of a sample of nine residents. This had the potential to have adverse health issues for both residents. Findings include: 1. Review of R1's Face Sheet located in the electronic medical record (EMR) under the Profile tab, revealed an original admission date of 09/17/21 and a readmission date of 09/30/23. Review of R1's Physician's Orders located in the EMR under the Orders tab, revealed a physician's order to admit resident to skilled level of care, dated 09/30/23. Review of R1's 10/2023 Medication Administration Record (MAR) provided by the facility revealed the following medications were not administered to R1 on 10/01/23: 0600 [6:00 AM] Diclofenac 1% topical gel every 6 hours bilateral knees, for pain 0800 [8:00 AM] Metamucil Fiber Gummy Chew, 3 gummies, for constipation 0800 [8:00 AM] Sodium chloride…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-22 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 10. R15 was admitted to the facility on [DATE] with diagnoses including, major joint replacement, infection following a procedure, weakness, unsteadiness on feet, depression and Alzheimer's disease. R15's admission Minimum Data Set Assessment (MDS) dated [DATE] documented R15 had Brief Interview for Mental Status (BIMs) of 15, indicating R15 was cognitively intact; R15 required extensive assist of 1 staff for toileting and transfers. Section D which assesses Mood documented R15 should have a mood interview conducted however the assessment is blank besides a 0 documented for trouble sleeping. Section G which assesses function status documented an 8, meaning activity did not occur during the lookback period for dressing, eating and personal hygiene and documented a 7, meaning occurred once during the look back period, for toileting. A review of progress notes during that time did not indicate these activities did not occur. R15's Quarterly MDS, dated [DATE], documented a BIMS should be conducted for R15 however…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-22 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview and record review the facility did not ensure 2 of 3 medication rooms were free from expired medications. Surveyor observed the 2nd floor medication room and 1st floor rehab unit medication room. Expired medications were observed in both medication rooms. This had the ability to affect total of 38 residents. Findings include: On 6/22/23 at 9:15 a.m. Surveyor observed 2nd floor medication room with Director of Quality C. Surveyor noticed a bottle of chewable antacid 500 mg that expired June 2022 and a bottle of polyethylene glycol that expired 2/2023. Director of Quality C stated she would dispose of it. On 6/22/23 at 9:26 a.m. Surveyor observed the rehab medication room with Director of Quality C. Surveyor noticed 3 bottles of 60 tables of melatonin 3 mg that expired 1/2023. Director of Quality C stated she would dispose of it. Director of Quality C stated the nursing staff is responsible for disposing of expired medications.
- Potential for harm · E2023-06-22 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility's Quality Assurance Committee did not ensure a system was in place to measure the success of implemented performance improvements, and track performance to ensure that improvements are realized and sustained for the accurate completion of 11 of 14 Minimum Data Set Assessments reviewed for R10, R16, R29, R31, R17, R20, R34, R13, R2, R15, and R303. * During the recertification survey from 06/19/23 - 06/22/23, the Survey team identified concerns with inaccurate and incomplete Minimum Data Set (MDS) Assessments which were partly a result of a lack of Certified Nursing Assistant (CNA) charting. The facility had identified an issue with the lack of CNA charting and implemented improvements, but did not have a plan to measure the success of the improvements nor a plan to track the performance. (Cross Reference F641) Findings include: Facility policy entitled, Quality Assurance and Performance Improvement Program (QAPI), last approved date of 09/2022 documented, The primary purpose of the Quality Assurance and Performance Improvement Program…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-22 · tag F0661 — isolatedEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility did not always ensure that 2 out of 2 residents ( (R302, R51) who were discharged from the facility had a discharge summary that included all the pertinent information, a final summary of the resident; status at the time of discharge and a post-discharge plan of care developed with the participation of the resident and/ or representative. * R302 was discharged back into the community and the facility did not make the necessary referrals for home health so that services could be started after discharge and to assist with the transition of moving back into the community. * R51 was discharged from the facility on 5/9/23. The facility's Universal Transfer form which documents a recapulation of R51's stay was incomplete. R51's medical record did not include a recapitulation of R51's stay, nor did R51's medical record include information pertaining to R51's discharge. This is evidenced by: Surveyor reviewed the facility's policy: Transfer or Discharge,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-22 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility did not always ensure that they provided care and treatment, based on a comprehensive assessment, for 1 out of 4 residents (R17) reviewed who had a pressure ulcer. * R17 was readmitted to the facility, after being at the hospital for 6 days, and staff stated that R17 had a stage #3 pressure injury to the coccyx. The facility staff did not comprehensively assess the wound upon readmission and did not verify treatment orders with the physician. This wound was discovered on 4/11/23 and the facility did not provide a comprehensive assessment of the wound until 4/18/23. This is evidenced by: Policy Review; Skin Identification, Evaluation and Monitoring revised 11/2022 Purpose: The purpose of this policy is to outline a method of identification, evaluation and monitoring for alterations in skin integrity. Communities will implement preventative measures and an individualized care plan will be formulated upon completion. Procedure: ( includes) Upon admission:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that each resident received needed supervision and assistance to prevent accidents for 2 (R303 and R15) 6 residents reviewed for accidents. *R303 sustained a fall and the facility did not provide an individualized fall intervention. *R15 sustained multiple falls and the facility did not thoroughly investigate the falls to determine a root cause and to establish and provide individualized person centered interventions to prevent potential further falls from occurring. Findings include: The facility policy entitled, Fall Policy with a last approved date of 01/2022 documented, The purposes of this procedure is to provide guidelines for the evaluation of a resident in the event a fall occurred and to assist associates in identification of potential causes of the fall .The documentation of the identified interventions should be maintained in the resident clinical record and available to the direct care associates .The falls should be reviewed at the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-22 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews, the facility did not always ensure that 2 out of 2 residents ( R17, R34) who were at nutritional risk had a nutrition risk assessment received the proper assessment and care planning to help maintain acceptable parameters of nutritional status. * The facility conducted a nutritional risk assessment for R17 upon re-admission on [DATE]. The assessment indicated R17 weighed 94.2 pounds and weights were stable. The assessment indicated R17 was at risk for unintended weight loss and should be weighed weekly. R17 was noted to have a 7.7 % weight loss in 1 month (May 11- June 13, 2023). The facility did not update R17's plan of care to reflect the significant weight loss and provide additional interventions to avoid further weight loss from occurring. * The facility conducted a nutritional risk assessment for R34 upon her admission dated 3/23/23. The assessment indicated R34 weighed 141.2 pounds and was at risk for unintended weight loss, there were no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-22 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure the physician reviewed the pharmacy recommendation timely for 1 (R15) of 5 residents reviewed for pharmacy recommendations. * R15's pharmacy recommendation from 02/11/23 recommended discontinuing R15's Tylenol PM. The same recommendation was made on 2/25/23, 3/6/23, 4/3/23, 5/1/23 and 6/5/23. R15's medical record did not contain documentation the physician was made aware of this recommendation. Findings include: Facility policy entitled, Procedure: Medication Regimine [sic] Review for Nursing, last approved on 09/2022, documented, .The pharmacist reports any irregularities to the Attending Physician, the facility's Medical Director and Director of Nursing, and these reports are acted upon in a manner that meets the needs of the residents .C. For non-urgent recommendations, the facility and the Attending Physician must address the recommendations in a timely manner that meets the needs of the resident-but no later than their next routine visit to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-22 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 1 (R15) of 5 residents on psychotropic medications received the necessary behavior monitoring. * R15 received two anti-depressants without monitoring for effectiveness. Findings include: Facility policy entitled, Behavioral Assessments, Intervention and Monitoring, last approved on 01/2022 documented, .Residents with behavioral expressions and those on a psychotropic medication will have their behaviors monitored routinely. R15 was originally admitted to the facility on [DATE] and then returned to the hospital on [DATE]. R15 was re-admitted to the facility on [DATE] with diagnoses including, Major Joint replacement, infection following a procedure, Alzheimer's disease and depression. R15's admission Minimum Data Set Assessment (MDS) dated [DATE] documented R15 had Brief Interview for Mental Status (BIMs) of 15, indicating R15 was cognitively intact; R15's mood was not assessed and R15 received an antidepressant seven out of the last seven days.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2026-02-09 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility did not ensure staff postings were displayed daily or were accurate to the actual staffing of the facility. Review of staffing schedules and required staff postings from 12/1/2025 -1/20/2026 revealed 7 of 51 daily staff postings were unable to be located. In addition, 2 of 44 days of postings available for review had discrepancies between staffing schedules and staff postings. This resulted in inaccuracies with the total number of licensed staff directly responsible for resident care on night (NOC) shift.This deficient practice has potential to affect 53 out of 53 residents.Findings include:Surveyor reviewed the schedules and staff postings from 12/1/2025 through 1/20/2026. Surveyor noted the daily staff postings were missing for the following dates: 12/19/25, 12/20/25, 12/21/25, 12/26/25, 1/10/26, 1/11/26, 1/14/26. Surveyor compared the actual staffing schedules with the staff postings and noted the following inaccuracies: -1/2/2026: NOC shift staff posting: 4 certified nursing assistants (CNAs); staff schedule: 3 CNAs. -1/18/2026:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2023-06-22 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interviews, and record review, the facility did not ensure nurse staffing was posted daily regarding information about the number of staff directly responsible for resident care, having the potential to affect all 54 residents currently residing in the facility. Findings include: On 06/21/23 at 01:34 pm, Surveyor requested to review the last 30 days of daily staffing information. Administrator- A provided Surveyor copies for 20 out of the 30 days requested. Administrator- A stated this is all he could locate for the Surveyor to review. On 6/21/23 at 2:00 p.m., Surveyor observed the area in the front lobby which held the frame for the daily nurse posting hours. At this time it was observed that there was no daily nurse hours posted for 6/21/23. On 06/22/23 at 12:01 p.m., Surveyor went to make observations of the nurse posting hours. Surveyor spoke with Receptionist- M who state it is usually located in the lobby and showed Surveyor the location. At this time, the holder was blank. Receptionist- M stated that usually the Scheduler will post it before the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record. 1 Medicare payment denial on record.
- Medicare payment denial — starting 2024-10-26 for 19 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to ASCENSION LIVING — 12 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 2.8 | -1.8 vs chain |
| Health inspection | 1 of 5 | 2.4 | -1.4 vs chain |
| Staffing | 3 of 5 | 3.9 | -0.9 vs chain |
| Quality measures | 2 of 5 | 3.4 | -1.4 vs chain |
The other 11 homes this chain runs (chain average 2.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| ASCENSION HEALTH SENIOR CARE | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 100% | since 07/01/2014 |
| MUSGRAVE, LISA | Individual | CORPORATE DIRECTOR; ADP OF THE SNF | — | since 01/01/2024 |
| SHADBOLT, ERIN | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER; ADP OF THE SNF | — | since 01/01/2024 |
| SMOOT, KENNETH | Individual | CORPORATE DIRECTOR; ADP OF THE SNF | — | since 01/01/2024 |
| AJAYI, OLUSOLA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 05/19/2025 |
| SIDHU, SARFRAZ | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 05/01/2025 |
| HEALTH DIMENSIONS CONSULTING INC | Organization | ADP OF THE SNF | — | since 08/02/2019 |
| HOUSE HEALTHCARE SOLUTIONS LLC | Organization | ADP OF THE SNF | — | since 06/10/2025 |
| INTELYCARE INC | Organization | ADP OF THE SNF | — | since 02/08/2022 |
| MEDICAL SOLUTIONS LLC | Organization | ADP OF THE SNF | — | since 06/14/2017 |
| METIS LTC LLC | Organization | ADP OF THE SNF | — | since 09/02/2024 |
| PERSONNEL SPECIALISTS LLC | Organization | ADP OF THE SNF | — | since 04/10/2025 |
| PROLINK HEALTHCARE LLC | Organization | ADP OF THE SNF | — | since 04/26/2023 |
CMS files one row per role, so the 20 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted.
8 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $856K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in WI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525495. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.