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Avina of Pewaukee

N26 W23977 Watertown Rd., Waukesha, WI 53188 · For profit - Corporation · 120 certified beds · (262) 523-0933 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Dec 2023Resident-funds citation (F0565)Behavioral-health or dementia-care citations — no harm found (F0740, F0758)1 immediate-jeopardy citation$95,791 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2023
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (55) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $95,791 in federal fines (most recent 2023-12-26)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
725 American Ave · (262) 925-2594 · Call to confirm hours
Pharmacy
Walgreens0.9 mi
601 Meadowbrook Rd · (262) 549-2356 · Call to confirm hours
Grocery
1700 Elder St · (262) 271-7250 · Call to confirm hours
Park
2201 Michigan Ave · (262) 524-3737 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased5.4%16.1%15.4%better
Long-stay residents who lose too much weight6.9%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%2.1%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.9%2.7%2.0%typical
Long-stay residents with depressive symptoms3.0%5.7%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.1%3.3%3.3%typical
Long-stay residents whose ability to walk worsened6.5%18.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication11.9%16.9%18.9%better
Long-stay residents given the seasonal flu vaccine95.5%95.0%95.3%typical
Long-stay residents with pressure ulcers4.6%5.0%4.7%typical
Long-stay residents with worsening bladder/bowel control24.4%24.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table12.8%15.8%17.1%better
Short-stay residents who newly got an antipsychotic medication1.3%1.2%1.4%typical
Short-stay residents given the seasonal flu vaccine72.9%82.2%79.4%typical
Short-stay residents rehospitalized after admission27.5%23.1%22.6%worse
Short-stay residents with an outpatient ER visit20.1%15.5%12.0%worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

39.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 88 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

39.4%U.S. median 51.5%
Got home and stayed home
8.8%U.S. median 10.7%
Went back to hospital
18.8%U.S. median 56.6%
Met the expected recovery
0.31U.S. median 0.31
Therapy hours / resident / day
0.11hours / resident / day
Physical therapy
0.14hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 18.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 32 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 50% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 21% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF39.4%CMS range 30.8–52.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.8%CMS range 6.1–11.910.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge18.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge46.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge18.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified90.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting40.9%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened5.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.8%CMS range 3.1–10.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.981.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.51
RN hours/ resident / day
0.87
LPN hours/ resident / day
1.90
Aide hours/ resident / day
3.28
Total nurse hours/ resident / day
0.39
RN hoursweekends
43.3%
Total nursing turnover
37.5%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 88.7 residents a day — about 74% occupied, or roughly 31 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.28 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.51 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.90 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.84 hrs/resident/day on weekends vs 3.46 on weekdays — 18% thinner on weekends. RN hours go from 0.55 to 0.39 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 43% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

14
deficiencies at the latest standard inspection (2025-06-09)
13
at the previous standard inspection (2024-03-04)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

55 citations, most serious first. The 12 most serious are shown; the remaining 43 are one tap away and print in full.

  • Immediate jeopardy · J2023-12-26 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility failed to ensure 1 of 5 residents (R2) reviewed for abuse was free from sexual abuse. The facility did not ensure R2 was free from sexual abuse by another resident (R4). On 12/4/23, CNA (Certified Nursing Assistant)-D observed R4 kissing R2 on the lips and requesting R2 to open her mouth so that he could stick his tongue in it and putting his hand on R2's groin. The facility investigation which included police involvement revealed R2 did not consent to R4's sexual behavior. During Surveyors' investigation, R2 became agitated to questions posed regarding R4 and indicated she was fearful of R4 with R4 aggravating her and entering her room on 12/18/23 after the incident of sexual abuse occurred on 12/4/23. The facility investigation includes information to demonstrate the facility was aware of R4's history of touching R2 in the past that was not addressed. Statements from Nursing Home Administrator (NHA)-A as part of the investigation indicate: The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2022-12-01 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure Residents received care, consistent with professional standards of practice, to prevent pressure ulcers, and residents with pressure ulcers receives necessary treatment and services, consistent with professional standards of practice, to promote healing and prevent infection for 2 (R76 and R244) of 7 Residents reviewed for pressure injuries. * R76 was admitted to the facility on [DATE] with documented open areas on buttock stage 2 pressure injuries. On 10/28/22, the facility implemented a skin integrity care plan indicating R76 was admitted with an unstageable pressure injury to the sacrum. The open areas on R76's buttock, initially identified as stage 2, were not assessed until 10/31/22 at which time the buttock pressure injuries were documented as being located on the sacrum and left buttock and were assessed as unstageable. Treatment orders for the unstageable pressure injuries to the sacrum and left buttock were not obtained and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-18 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based upon observation and interview, the facility did not ensure Residents were provided with a clean and comfortable, homelike environment that included the provision of linens.*On 3/17/26 there was a delay in R10 and R3 receiving their showers as there were no towels on the unit. A count of the nurse storage closets on the Lake Park side of the facility revealed very little or no linen/towels in these nurse storage closets. *The walls of R3, R11, R12, R16, R7, R13, room [ROOM NUMBER], R9, R15, & R14 were observed with gouges and/or holes.Findings include:The facility's policy titled, Safe and Homelike Environment and last reviewed/revised 2/2025 under policy documents In accordance with residents' rights, the facility will provide a safe, clean, comfortable and homelike environment, allowing the resident to use his or her personal belongings to the extent possible. This includes ensuring that the resident can receive care and services safely and that the physical layout of the facility, both inside and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-18 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility did not ensure allegations of abuse were immediately reported to the Nursing Home Administrator and/or Grievance Officer. This was affected 1 (R1) of 1 Resident reviewed for alleged abuse.* Staff did not report allegations of abuse regarding Certified Nursing Assistant (CNA)-E to the Nursing Home Administrator (NHA)-A immediately. This allowed for additional potential allegations of abuse to occur to other residents whom CNA-E provided care to for the remainder of the shift.Findings Include:The facility's last reviewed 2/25/26 Abuse, Neglect, and Exploitation policy and procedure documents:.It is the policy to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property.Policy Explanation and Compliance Guidelines:1. The facility will develop and implement written policies and procedures that:a. Prohibit and prevent abuse, neglect, and exploitation of Residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-18 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility did not ensure all allegations involving potential abuse were thoroughly investigated for 1 (R1) of 1 reviewed facility reported incidents (FRI).*An allegation of abuse on 10/30/25 by CNA-E involving R1 was not thoroughly investigated. Findings Include:The facility's last reviewed Abuse, Neglect, and Exploitation policy and procedure documents: Policy:.It is the policy to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property.Policy Explanation and Compliance Guidelines:1. The facility will develop and implement written policies and procedures that:a. Prohibit and prevent abuse, neglect, and exploitation of Residents and misappropriation of Resident propertyb. Establish policies and procedures to investigate any such allegationsc. Include training for new and existing staff on activities that constitute abuse, neglect, exploitation, and misappropriate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-18 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the Facility did not ensure that Residents at risk for pressure injuries received necessary treatment and services, consistent with professional standards of practice, to prevent the development of pressure injuries for 1 (R9) of 1 Residents reviewed.R9 is at high risk for pressure injury development and has a history of pressure injuries. R9's air mattress was not functioning during multiple observations on 3/17/26 & 3/18/26.Findings include:The facility's policy titled, Pressure Injury Prevention and Management and last reviewed/revised 6/17/25 under Policy documents This facility is committed to the prevention of avoidable pressure injuries, unless clinically avoidable, and to provide treatment and services to heal the pressure ulcer/injury, prevent infection and the development of additional pressure ulcers/injuries.R9's diagnoses includes diabetes mellitus (high blood sugar), dementia (loss of cognitive function that interferes with a person's daily life…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility did not ensure fall interventions were implemented to prevent accidents for 1 (R3) of 2 sampled residents.Fall safety intervention of ensuring a reacher available for safety was not observed being implemented during the survey. Findings include:R3's diagnoses includes congestive heart failure (heart doesn't pump enough blood to meet the body's needs), schizoaffective disorder bipolar type (chronic mental health condition with schizophrenia symptoms and severe mood episodes), morbid (severe) obesity (high risk condition defined by a body mass index of 40 or higher), hypertension (high blood pressure), and major depressive disorder (a serious common mental health condition characterized by a persistent intense and low mood along with a loss of interest in activities).R3's at risk for falls care plan initiated 1/3/25 and revised 1/12/26 documents an intervention of *Resident to have reacher within reach while in bed. Initiated 7/9/25.R3's annual MDS (minimum data set) with an assessment reference date of 1/15/26 has a BIMS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-15 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 1(R1) of 3 residents in sample.Surveyor observed 3 staff members provide high contact cares to R1 without following enhanced barrier precautions (EBP) as ordered due to R1's foley catheter placement. Findings include: The facility's document titled Enhanced Barrier Precaution (EBP) dated 7/25/22 documents: Use of gown and gloves during high contact resident care activities.Rooms will be marked with a green heart.Do not need to DON (put on) PPE (personal protective equipment) if just passing water, giving resident try {SIC}, etc.You need to DON PPE for high contact care activities: Ex: dressing, bathing or showering, performing transfer, changing linens, providing hygiene, changing a resident's brief or assisting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-06-09 · tag F0814 — failed to dispose of garbage properly — widespread
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not ensure garbage and refuse was disposed of properly. This has the ability to affect all 87 residents who reside at the facility. Garbage and litter was found near the facility's main dumpster area. Evidenced by: The facility policy, Disposal of Garbage and Refuse, dated 2/1/25, states, in part; .7. Refuse containers and dumpsters kept outside the facility shall be designed and constructed to have lids, doors, or covers. Containers and dumpsters shall be kept covered when not being loaded. Surrounding area shall be kept clean so that accumulation of debris and insect/rodent attractions are minimized. On 6/2/25 at 10:21AM, During initial kitchen tour, Surveyor observed facility dumpsters. Surveyor observed multiple used gloves and pieces of garbage outside the dumpsters. Surveyor observed the dumpster lids to be left open. Assistant Dietary Manager I (ADM) indicated she is not sure who is responsible for picking up the garbage, but can find out. On 6/3/25 at 9:45AM, Maintenance Director H (MD) indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-09 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not ensure grievances and recommendations discussed during resident group meetings (Resident Council) were acted upon promptly for 3 of 3 Supplemental (R23, R21, and R28) and 1 of 1 Sampled Resident (R53). Resident council meeting minutes from March, April, and May of 2025 all include concerns regarding staff using ear buds and cell phones while providing cares. During the resident council meeting with surveyors, R23, R21, and R28 indicated concerns regarding staff using ear buds and cell phones while providing cares. R53 indicated a concern with staff using ear buds and cell phones while providing cares. Evidenced by: The facility policy titled, Resident Council Meetings, date implemented 2/1/25, includes, in part: Policy: This facility supports the rights of residents to organize and participate in resident groups, including a Resident Council. This policy provides guidance to promoting structure, order, and productivity in these group meetings .Policy Explanation and Compliance Guidelines: .7. The facility shall act upon…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-09 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Example 5: On 6/4/25 at 1:56 PM, R329 approached surveyor and indicated she just moved on to her current unit yesterday and indicated, This place is horrible. Surveyor observed R329's room with her and R329 indicated the following concerns: 1. It's filthy and there's a lot of dirt. 2. Behind the bed: The floor is dirty behind the bed, the plaster is peeling in multiple areas on the entire wall, it looks like there is blood on the wall. (Resident referring to a pinkish/red substance on the wall). 3. Behind the door to the room -- there is an oblong shaped hole in the wall and pushed into the hole is a round metal piece that looks like the remains of a door stopper for where the door handle hits. Of note, when the door was opened, the handle lines up to this area. 4. No shower head in the bathroom. 5. Black marks on shower floor surrounding. 6. Light above sink not working. 7. [NAME] substance on the outside of the wastebasket in the bathroom of which R329 indicated, That's disgusting. On 6/4/25 at 4:16 PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-09 · tag F0605 — failed to not use drugs as a restraint — pattern
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Example 4 R46 admitted to the facility on [DATE] with diagnoses including anxiety. R46's physician orders, dated 6/5/25, include Lorazepam 0.5 mg every 6 hours as needed . for 6 months. Monitor for s/s (signs and symptoms) of anxiety; update MD/NP (Medical Doctor/Nurse Practitioner) for worsening symptoms. R46's Certified Nursing Assistant (CNA) Kardex (CNA care plan), printed 6/5/25, does not include monitoring or interventions related to R46's anxiety. R46's comprehensive care plan, printed 6/5/25, states in full, for R46's anxiety disorder: Focus: The resident has an active order for anti-anxiety medication(s) use anxiety disorder Goal: The resident will be free from discomfort or adverse reactions related to anti-anxiety therapy through the review date. Interventions: Administer Anti-anxiety medications as ordered by physician. Monitor/document/report PRN (As Needed) any adverse reactions to anti-anxiety therapy: Drowsiness, lack of energy, clumsiness, slow reflexed, Sslurred [sic] speech, confusion and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 43 citations
  • Potential for harm · E2025-06-09 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not provide an ongoing program of activities designed to meet the interests and the physical, mental, and psychosocial well-being of each resident this affected 4 of 23 Residents (R57, R46, R67, and R56) reviewed for activities. Surveyor observed R57, who needs assistance to/from structured leisure activities, not being provided activities. The facility failed to ensure R46's activity care plan is meaningful, personalized, and had measurable goals. R56's Comprehensive Care Plan does not contain an activities care plan. R67's Comprehensive Care Plan does not actually list any Resident specific preferred activities. Evidenced by: The facility policy, Activities, dated 2/1/25, states, in part; .It is the policy of this facility to provide an ongoing program to support residents in their choice of activities based on their comprehensive assessment, care plan, and preferences. Facility sponsored group, individual, and independent activities will be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-09 · tag F0692 — failed to prevent malnutrition and dehydration — pattern
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Example 2 R26 was admitted to the facility on [DATE] with diagnoses that include in part: Cerebral Palsy (a group of neurodevelopmental disorders that affect body movement and muscle coordination), Type II Diabetes, Spinal Stenosis, lumbar region with neurogenic claudication (A condition where the spinal canal narrows, compressing spinal nerves and causing leg pain, particularly when walking), Gastro-Esophageal Reflux, and other fatigue. R26's Most recent MDS (Minimum Data Set), with a target date of 3/20/25, indicates a BIMS (Brief Interview for Mental Status) score of 15, meaning R26 is cognitively intact. On 6/3/25 at 1:03 PM, during the record review portion of the initial pool process, surveyor was unable to locate all weights for trending weight loss or gain. On 6/4/25 at 7:30AM the facility provided the following list of weights for R26 from 1/1/25 to present: 1/1/25: 263 Lbs (Hoyer Scale) 3/21/25: 255 Lbs (Wheelchair) 4/9/25: 255 Lbs (Last weight obtained - refusal) R26's Comprehensive Care Plan,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-09 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure appropriate staffing to maintain residents highest practicable, physical, mental and psychosocial well-being. This affected 2 of 2 sampled residents (R47 and R24) and 1 of 1 supplemental residents (R29) reviewed for staffing. This has the potential to affect more than a limited number of residents residing in the home. Resident's voiced concerns regarding long call light wait times. Observations were made of no staff on the 200 hall for 45 minutes. Surveyor observed 45-minute call light wait time. Evidenced by: The facility policy, Call Lights: Accessibility and Timely Response, dated 2/1/25, states, in part; .The purpose of this policy is to assure the facility is adequately equipped with a call light at each resident's bedside, toilet, and bathing facility to allow residents to call for assistance. Call lights will directly relay to a staff member or centralized location to ensure appropriate response .10. All staff members who…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-09 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not ensure that all drugs and biologicals used in the facility were stored in accordance with currently accepted professional principles for 4 of 5 supplemental residents (R14, R15, R25,and R35 ), 3 of 6 medication carts, and 1 of 2 medication storage rooms. R14's eye drops were not dated with an open date. R15's eye drops were not dated with an open date and were not stored in the refrigerator. R25's Anbesol has no expiration date. R35's eye drops were past the discard date. The facility's 200-hallway medication cart had a loose pill in the top drawer and unlabeled medication. The facility's 300-hallway medication cart had loose pills in the top drawer and expired stock medication. The facility's 600-hallway medication cart had unlabeled insulin in the top drawer. The facility's medication room had undated tuberculin (TB) testing solution open and undated and missing refrigerator temperatures in the vaccine storage refrigerator. This is evidenced by: The facility's policy titled Medication Storage in the Facility,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-09 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Example 4 On 6/3/25 at 8:25AM Surveyor interviewed R53 as part of the initial screening process. R53 indicated the hot food is not always hot. R53 indicated the french fries are usually cool, sometimes potato dishes and wedges are almost raw, and noodles are not hot enough. R53 indicated this happens 1 to 2 times a week. Based on observation, interview, and record review, the facility did not ensure that food was palatable and at a safe and appetizing temperature for 4 of 15 residents (R46, R24, R53 and R12) who had specific complaints about food quality and serving temperature and 1 of 1 test trays were unpalatable. Residents voiced concerns about hot foods being served cold. Surveyor observed hot foods not hot and cold foods not cold on 1 of 1 test trays. Evidenced by: The facility policy, Food Temperature, no date, states, in part; .1. All hot food items must be cooked to appropriate internal temperatures, held and served at a temperature of at least 135F .2. All cold food items must be stored and served at a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-09 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure the right to request, refuse and/or discontinue treatment and to formulate an advanced directive for 2 of 25 Residents (R34 and R53). R34 and R53's charts did not contain current copies of their advanced directive and/or did not contain evidence of advanced care planning, other than code status, for a time when they are not able to make their own healthcare decisions. Evidenced by: The facility policy titled, Residents' Rights Regarding Treatment and Advanced Directives, with an implementation date of 2/1/25, indicates, in part: Policy: It is the policy of this facility to support and facilitate a resident's right to request, refuse and/or discontinue medical or surgical treatment and to formulate advance directives . Policy Explanation and Compliance Guidelines: 1. On admission, the facility will determine if the resident has executed an advance directive, and if not, determine whether the resident would like to formulate an advance directive. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-09 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that each resident is free from physical restraints that are not required to treat the resident's medical symptoms for 1 of 1 residents reviewed (R67). R67 was placed in a low Broda chair (a specialty wheelchair that assists with positioning) that has brakes located on the back of the wheels at the bottom of the chair. R67's brakes were engaged while R67's was at the dining table, not allowing R67 to move the chair. Evidenced by: The facility's policy titled Restraint Free Environment dated 2/1/2025 states in part .Physical Restraint refers to any manual method or physical or mechanical device, material, or equipment attached or adjacent to the resident's body that the individual cannot remove easily which restricts freedom of movement or normal access to one's body. Physical restraints may include, but are not limited to: .Using devices in conjunction with a chair, such as trays, tables, cushions, bars or belts, that the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff did not provide care and treatment in accordance with professional standards of practice for 3 of 3 supplemental residents (R11, R381, & R52). R11 experienced a fall with a change of condition in which there was a delay of assessment of R11's right hip fracture. R381 had a change of condition and did not have documented assessments through the course of antibiotic treatment. R52 had a change of condition and did not have documented assessments through the course of antibiotic treatment. This is evidenced by: Surveyor requested facility's Change of Condition Policy. DON B states the facility does not have a Change of Condition policy but does follow AMDA (American Medical Directors Association) guidelines. According to the AMDA Change of Condition guidelines, the resident should be assessed further for an acute change of condition for pain worsening in severity, duration, or occurring in a new location, new onset of pain associated with trauma, or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility did not ensure that a resident with limited mobility receives appropriate services, equipment, and assistance to maintain or improve mobility for 1 of 3 (R33) residents reviewed for mobility/restorative programs. R33 was on a walking program this program this program was discontinued. R33 voiced frustration with not being in the walking program and wanting to walk. This is evidenced by: The facility's Screening and Restorative Policy, dated 3/4/24, states, in part: 1. Most new and readmissions will admit with therapy evaluation orders; however, for those that don't all new and readmissions should be screened to determine therapy needs.3. Restorative Program/Therapy to Nursing Communication form should be completed and dated.c. Give a copy of the Restorative Program/Therapy to Nursing Communication form to MDS (Minimum Data Set), DON (Director of Nursing) and/or Restorative Nurse. R33 was admitted to the facility on [DATE] and has diagnoses that include:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-09 · tag F0847 — isolated
    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review that facility did not ensure that residents acknowledge the understanding of an arbitration agreement and that they have just 30 days to rescind the arbitration agreement if they so choose after it is signed, this affected 1 of 1 sampled resident's (R73) and 1 of 2 supplemental residents (R430) reviewed for arbitration. R430 signed an arbitration agreement 5/29/25, R430 was not able to articulate understanding of the arbitration agreement and did not understand she had 30 days to change her mind. R73 signed an arbitration agreement 3/12/25, she did not know she only had 30 days to change her mind. This is evidenced by: The Facilities Policy and Procedure entitled Binding Arbitration Agreements dated 2/1/25, does not speak to the process of signing the document or the 30-day window to rescind. Example 1 R430 signed arbitration agreement on 5/29/25, the day following her admission to the facility. On 6/4/25 at 12:40 PM, Surveyor asked R430 (and her daughter who was present in room) if she could explain what a binding arbitration agreement is, R430…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-20 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not report 1 (R5) of 2 allegations of abuse or neglect to the State Survey Agency during the required timeframe. An allegation of neglect involving R5 was not reported to the State Survey Agency within 24 hours of the allegation being made. Findings include: The Facility Policy titled Abuse Prevention Policy revised 9/28/23, documents (in part) . This will be done by: . -Immediately protecting residents involved in identified reports of possible abuse, neglect, exploitation, mistreatment, and misappropriation of property; -Implementing systems to promptly and aggressively investigate all reports and allegations of abuse, neglect, exploitation, misappropriation of property and mistreatment, and making the necessary changes to prevent future occurrences; . -Filing accurate and timely investigation reports . IV. Internal Reporting Requirements and Identification of Allegations . Any incident that does not involve abuse and does not result in serious bodily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-20 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment were thoroughly investigated for 1 (R5) of 2 allegations of abuse or neglect reviewed. R5 made an accusation of neglect on 4/29/2024 that was not thoroughly investigated. Findings include: The Facility Policy titled Abuse Prevention Policy revised 9/28/23, documents (in part) . This will be done by: . -Immediately protecting residents involved in identified reports of possible abuse, neglect, exploitation, mistreatment, and misappropriation of property; -Implementing systems to promptly and aggressively investigate all reports and allegations of abuse, neglect, exploitation, misappropriation of property and mistreatment, and making the necessary changes to prevent future occurrences; . -Filing accurate and timely investigation reports . V. Protection of Residents The facility will take steps to prevent potential abuse while the investigation is underway .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-20 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not revise the resident plan of care with person centered interventions for 1 (R4) of 5 residents who's plan of care were reviewed. R4 had three orders on the Medication and Treatment Administration Record that were not carried through to the plan of care and/or [NAME] (a summary of patient information used frequently by certified nursing assistants). Findings include: The Facility Policy titled Comprehensive Care Plan Policy revised 8/10/2022, documents (in part) . Purpose: To develop a comprehensive care plan that directs the care team and incorporates the resident's goals, preferences, and services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Guidelines: . The comprehensive care plan must describe the following: -The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being . A comprehensive care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-20 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure 2 (R3 & R4) of 2 residents with limited range of motion receives appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion. R3 & R4 were observed not wearing their palm protectors during the survey. Findings include: 1.) R3's diagnoses includes hemiplegia and hemiparesis following cerebral infarction affecting right dominate side and vascular dementia. The physician order with an order date of 7/15/22 documents Palm protector to RUE (right upper extremity) daily, off at night. Monitor skin for breakdown. Every morning and bedtime related to Hemiplegia and Hemiparesis following cerebral infarction affecting right dominate side. The ADL (activities daily living) self-care performance deficit care plan initiated 3/26/22 & revised 4/25/23 includes an intervention dated 7/15/22 of Palm protector to RUE daily, off at night. Monitor skin for breakdown. The quarterly MDS (minimum data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-20 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure 1 (R3) of 1 residents who is fed by enteral means receives the appropriate treatment and services to prevent complication of enteral feeding. During personal care observations on 8/19/24 & 8/20/24, R3's head of the bed lowered flat while the tube feeding continued to be running. R3's Osmolite 1.5 was not running according to physician orders on 8/19/24 & 8/20/24. On 8/19/24, R3's water bag, Osmolite 1.5 container, and syringe were not labeled & dated. There is no assessment or order for R3's GT's (gastrostomy tube) secure device. Findings include: The facility's policy titled, Gastrostomy Tube Feeding and Care and dated 5/17/22 under Purpose documents: To provide nutrients, fluids and medications, as per physician orders, to residents requiring feeding through an artificial opening into the stomach. Under Procedure documents: 1. Licensed nurse will review physician's order for type of formula, concentration, rate of flow, and method…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-20 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility did not ensure 1 resident (R2) of 5 sampled residents had a medical record that contained complete and accurate information. The facility did not have R2's initial psychiatric consult and R2's talk therapy consult readily accessible for Surveyor to review. Findings Include: The facility's policy Health Information Management-Retention of Medical Records effective [DATE] documents: . Policy Statement: Protection and retention of medical records-The facility is responsible for protecting the Residents' medical records from loss, destruction or unauthorized use. The records must be retained for the period required by applicable state law and/or according to HIPPA guidelines. If there is no state law, then the information must be retained for five years from the date of discharge (or for three years after a minor reaches the state's legal age if the Resident was a minor. Guidelines: Nursing Home Records The administrator is responsible for providing the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-04 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility did not have a process in place to ensure the high temperature dish machine was effectively washing and sanitizing the dishes for 1 of 1 dish machines in the kitchen which has the potential to affect all 84 residents within the facility. *The facility did not have a process in place to verify the temperature of the high temperature dish machine. Findings include: The facility police, entitled Cleaning Dishes/Dish Machine, with no date, states: All flatware, serving dishes, and cookware will be cleaned, rinsed, and sanitized after each use. The dish machines will be checked prior to meals to assure proper functioning and appropriate temperature for cleaning and sanitizing. Procedure #1. Prior to use, verify proper temperatures and machine function. Confirm that soap and rinse dispensers are filled and have enough cleaning products for the shift. NOTE: Staff should check the dish machine gauges throughout the cycle to assure proper temperatures for sanitization. Thermal strips may be used as verification that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-03-04 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, many of the facility nursing staff were not fit tested for N95 masks to be worn in Covid-19 positive rooms. Laundry staff were not provided a hand washing station or personal protective equipment (PPE) of gowns or gloves in the dirty laundry sorting area. This has the potential to affect 84 of 84 residents the facility. -The facility last fit tested staff for N95 masks on 9/27/2023, staff hired after that date were not fitted to wear N95 masks in droplet precaution rooms. On 2/24/24 R76 returned from the hospital where R76 tested positive for COVID-19. R76 was placed in isolation and facility staff were required to wear Personal Protective Equipment (PPE) related to contact/droplet precautions while caring for R76. 16 of 20 staff who cared for R76 upon R76's return to the facility were not fit tested for their N95. This causes concern of droplets not being filtered out and the individual becoming infected with Covid-19 and carrying throughout facility. -Appropriate PPE/hand washing was not in place for staff sorting potentially…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-04 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not make a prompt effort to resolve grievances for 6 (R70, R45, R40, R67, R28 & R73) of 6 residents who had voiced a grievance/concern to the facility. *On 2/27/24 during the resident council task, R70, R45, R40, R67 & R28 voiced that there have been multiple concerns brought forward related to facility food that have not been addressed. *On 2/27/24, R73 was observed to not be receiving their full general diet meal on their breakfast meal tray. Findings Include: On 2/27/24 at 11:35 AM, Surveyor completed the resident council meeting. Attendees of the resident council meeting conducted on 2/27/24 with Surveyor included R70, R45, R40, R67 & R28. During the resident council meeting, residents voiced that there have been multiple concerns brought forward related to facility food that have not been addressed. R70 voiced concerns that The food totally sucks .especially breakfast! The fake butter won't even melt on the pancakes and the scrambled eggs are cold too. I can reheat my own food but what about the residents who are in a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-04 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review the facility did not ensure quality of care was provided for 4 (R15, R64, R66, and R75) of 7 residents reviewed for neurological checks. * R15's neurological checks were not completed per facility policy after an unwitnessed fall on 10/7/2023. * R64's neurological checks were not completed per facility policy after an unwitnessed fall on 12/20/2023. * R66's neurological checks were not completed per facility policy after unwitnessed fall on 12/22/23. * R75's neurological checks were not completed per policy after two unwitnessed falls. Findings include: The facility policy entitled Accidents / Fall Prevention Program dated 1/30/2023 states: . 5. If a fall or other incident/accident should occur, nursing/emergency care is to be provided to the resident per nursing assessment. Neurological (neuros) observations will be conducted following any observation of a resident hitting their head during a fall/ incident/ accident or if it is unknown/ not observed whether the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 5. R15 was admitted to the facility on [DATE] and has diagnoses that include vascular dementia, epilepsy, anxiety, arthritis, and type 2 diabetes mellitus. R15's admission minimum data set (MDS) dated [DATE] indicated R15 has moderately impaired cognition with a brief interview for mental status (BIMS) score of 9 and the facility assessed R15 needing maximal assist with one staff member using a gait belt and a two wheeled walker for ambulation and transfers. R15 was assessed on 10/27/2023 to be a high risk for falls with a fall risk score of 12. R15's risk for falls care plan was initiated on 10/16/2023 with the following interventions: - Be sure the resident's (R15) call light is within reach and encourage R15 to use it for assistance as needed. - Ensure that R15 is wearing appropriate footwear. (Initiated 10/19/2023) - Follow facility fall protocol. - Offer R15 to lay down afternoon for nap. On 12/20/2023 at 16:02 (4:02 PM) in the progress notes nursing charted resident (R15) was found next to R15's bed with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and staff interviews, the facility did not always ensure that they provided the necessary care and treatment to 2 out of 6 residents (R53, R5) reviewed with the necessary services to promote the healing of a pressure ulcer and to prevent new pressure ulcers from developing. * R53 has an unstageable pressure ulcer to her left heel which has been slowly healing since September, 2023. R53 was observed to not be offered the pressure relieving boots or pillow when she was assisted to bed. * R5 has a history of pressure ulcers and was assessed to be at high risk for redeveloping a pressure ulcer. R5 was observed laying in bed, on the special air mattress which was not powered on. This is evidenced by: Policy Review: AA Healthcare Management of Wounds, revised 7/25/16 Handout A- Pressure Ulcer Prevention Positioning devices: positioning devices should be used to keep bony prominences from direct contact with each other. These devices may be in the form of pillows or foam wedges.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-04 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility did not ensure consistent communication with a dialysis facility for 1 (R385) of 1 resident who received dialysis care and services. * R385 received dialysis three times a week. There are no communication forms between the facility and dialysis center on dialysis days resulting in inconsistent communication between the facility and the dialysis center. Findings include: The facility policy entitled Dialysis Monitoring and Observation dated 5/17/2022 states: To ensure residents receiving hemodialysis are monitored for complications. Monitoring: . 8. Communication system will be established with treating dialysis center. Pre and post vital signs and pre and post weights are done at the dialysis center to ensure consistency unless otherwise ordered. Documentation: . 4. Dialysis vital sign and weight logs will be uploaded in the EMR (electronic medical record) on a routine basis. The facility and dialysis center agreement for outpatient dialysis…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-04 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not comprehensively assess or develop a plan of care to provide the necessary behavioral health care and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being for 1 (R78) of 5 residents reviewed for behavior management. R78 made statements regarding suicidal idealization and the facility did not update the plan of care or comprehensively assess the psychosocial needs of the resident to address suicidal statements. Findings include: R78 was admitted to the facility on [DATE] with diagnoses that include cognitive communication deficit, chronic obstructive pulmonary disease, chronic kidney disease, muscle weakness and dysphagia. R78's admission Minimum Data Set (MDS) dated [DATE] indicated R78 was assessed to have a Brief Interview of Mental Status score of 14 indicating cognitively intact. R78's patient depression questionnaire score was 8 indicating mild depression. The MDS assessment showed that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-04 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility did not obtain and provide medications to meet the needs of each resident for 3 (R29, R12, and R41) of 6 residents observed during medication administration. * R29 did not have a probiotic available during medication administration observation. * R12 did not have a vitamin available during medication administration observation. * R41 did not have two inhalers available during medication administration observation. Findings include: The facility policy entitled MEDICATION ORDERING AND RECEIVING FROM PHARMACY- IC3: ORDERING AND RECEIVING NON-CONTROLLED MEDICATIONS FROM THE DISPENSING PHARMACY revised January 2018 states: Medications and related products are received from the dispensing pharmacy on a timely basis. The facility maintains accurate records of medication order and receipt. 20 a. Reorder medications [three to four] days in advance of need as directed by the pharmacy order and delivery schedule, to assure an adequate supply is on hand. When reordering medication that requires special processing . order at least…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-04 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure the physician acted upon recommendations by the pharmacist for 1 (R64) of 5 residents reviewed for unnecessary medications. * Pharmacy recommendations were noted on 9/29/2023 for R64 to DC (discontinue) Melatonin 5mg QHS (every hour of sleep/ bedtime) and start Melatonin 3mg by mouth once daily with supper for insomnia. These pharmacy recommendations were not followed up on. Findings include: The facility policy entitled CONSULTANT PHARMACIST REPORTS- IIIA2: DOCUMENTATION AND COMMUNICATION OF CONSULTANT PHARMACIST RECOMMENDATIONS revised January 2018 states: The consultant pharmacist works with the facility to establish a system whereby the consultant pharmacist observations and recommendations regarding residents' medication therapies are communicated to those with authority and /or responsibility to implement the recommendations, and are responded to in an appropriate and timely fashion. Procedures: . C. Recommendations are acted upon and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-04 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 1 (R64) of 5 residents drug regime was free from unnecessary medications. * R64 receives an anticoagulant (Eliquis) in which the facility is not adequately monitoring and there is no care plan in place to address the use of the anticoagulant. Findings include: R64 was admitted to the facility on [DATE] and has diagnoses that include acute embolism and thrombosis of other specified deep vein (DVT) of left lower extremity, polyneuropathy, dementia, type 2 diabetes, osteoarthritis, peripheral vascular disease, anxiety, abnormalities of gait and balance, muscle weakness, and cognitive communication deficit. R64 has severely impaired cognition with a BIMS (Brief Interview for Mental Status) score of 3 and the facility assessed R64 needing moderate assist with one staff member with toileting, personal hygiene, and dressing. R64 requires moderate assistance of 1 staff member, a gait belt, and pivot transfer from wheelchair for transfers. R64 was assessed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-04 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not assure drugs and biological's used in the facility were stored and labeled in accordance with currently accepted professional practices and include the expiration date when applicable and medications were not labeled when opened or include a resident's name in 2 of 3 medication carts reviewed for compliance. Surveyor observed undated, opened inhalers and eye drops, expired medications, and unlabeled medications in medication carts located on the 300 unit and 100 unit. Findings include: The facility policy entitled MEDICATION STORAGE IN THE FACILITY revised January 2018 states: Medications and biological's are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier. The medication supply is accessible only to licensed nursing personnel, pharmacy personnel, or staff member lawfully authorized to administer medications. Procedures: . H. Outdated . medications are immediately removed from inventory, disposed of according to procedures for medication disposal and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-04 · tag F0800 — isolated
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility did not prepare mechanically altered food appropriately for 2 of 2 residents who receive puree texture food. * Cook-I did not use a recipe to prepare puree ham and broccoli. Findings include: The facility policy, entitled Puree Food Preparation, with no date, states: Puree food is mechanically altered into a smooth, mashed potato like consistency to meet the individual needs of the resident. Procedure #2. Follow the recipe for puree food. #3. Place measured food item to be pureed in the robot coupe. DO not overfill. Pulse the food until ground fine. Then begin to add fluid to thin the food into a puree consistency. #4. When adding liquid to the mixture add milk, broth, juice, or other fluids with nutritional or flavor profile. Do not use water unless specified in the recipe. The lunch menu for 2/28/24 was au gratin ham and potatoes and seasoned broccoli. On 02/28/24, at 09:27 AM, Surveyor observed Cook-I prepare a puree meal for the same days lunch. Cook-I identified the items he was pureeing separately was diced ham and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-26 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility did not provide a safe, clean, comfortable home-like environment which had the potential to affect all 18 residents on the 200 pod and those residents that use the community conference/meeting room. On the 200-pod multiple resident rooms had dirt build up on the floors around the doorway to each room, floors were observed with dark stains, cracked tile. Liquid spills observed on lower half of the walls around the center of the pod area, shadow boxes outside of each resident room some were without protective glass or broken glass; overhead light fixtures with multiple dark spots on each overhead fixture and numerous bugs crawling on the walls and dead bugs on the floor of the facility conference/meeting room. Findings include: 200 Pod On 12/18/23, at 12:44 PM, Surveyor began and environmental tour of the 200 Pod. Surveyor observed the pod lounge/dining area had overhead lighting. The overhead lighting continues around the pod. Surveyor observed in the lighting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-26 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility did not ensure 1 of 2 residents (R1) reviewed for allegations of sexual abuse were provided a thorough investigation after the alleged violation. The facility's self-report dated 12/11/23 indicates R1 woke up with her brief open and alleged she was raped. The facility did not investigate possible medical concerns causing R1's vulvar pain. The facility did not conduct a thorough investigation into R1's allegation of rape to determine if there was a physical condition contributing to R1's allegation. In addition, on the same date as R1's allegation of rape, on 12/4/23, the facility became aware of an allegation of sexual abuse between two additional residents (R2 and R4). There is no evidence the facility considered if there was any correlation between the two allegations, both alleging sexual abuse. Findings include: Surveyor reviewed the facility's Policy and Procedure, Abuse Policy dated 10/18/22 and noted the following as applicable; Immediately protecting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility did not ensure 1 (R1) of 1 resident reviewed received the necessary care and treatment for vulvar pain and vaginal bleeding. The facility did not follow up with recommendations for R1 to schedule a Gynecological follow up appointment for uterine bleeding and vulvar pain. Findings include: Surveyor reviewed R1's medical record which indicated in part; R1 was admitted to the facility on [DATE] with diagnoses of schizophrenia, severe morbid obesity, panic disorder, delirium, borderline personality disorder, dysphagia, abnormalities of gait and mobility, and cognitive communication deficit. R1 has an activated POA (Power of Attorney). R1's quarterly MDS (minimum data set) dated 11/16/23, documents a BIMS (brief interview for mental status) score of 13 which indicates cognitively intact. It also indicates R1 has impairment on both sides of lower extremities, requires a walker or wheelchair for mobility, and requires substantial/maximal assistance with toileting,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-26 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility did not ensure 1 of 5 residents (R2) reviewed for abuse was provided medically related social services to assist R2 in attaining or maintaining their mental and psychosocial health. * On 12/4/23, R2 was sexually abused by R4 who attempted to kiss and stick his tongue in her mouth, while grabbing R2's groin. The facility did not provide R2 with medically related social services for R2 to attain or maintain her highest practicable psychosocial well-being. R2 expressed to Surveyors being afraid of R4. In addition, R2 informed the police that the sexual abuse occurring on 12/4/23 was not consensual. There was no facility follow up with R2 to discuss her comfort with present room arrangements, there was no care plan updates to ensure R2 was free from potential further abuse from R4. Additionally, R2 was not provided with psychological support services until after surveyors discussed this with the facility. (Cross Reference F600) Findings include:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-26 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility did not ensure 1 (R4) of 1 residents reviewed had adequate indications for use of an antidepressant medication (Paxil). R4 was prescribed an antidepressant medication without adequate indications for use. Findings include: R4 was admitted to the facility on [DATE] with diagnoses of Parkinson's disease, alcohol dependence, impulsiveness, cognitive communication deficit, psychosis, and opioid abuse. R4's quarterly Minimum Data Set (MDS) dated [DATE], documents: A Brief Interview of Mental Status (BIMS) score of 15, indicating R4 is cognitively intact; a Patient Health Questionnaire (PHQ-9) score of 5, indicating R4 has mild depressive symptoms; no behavior symptoms documented; requires assistance of 1 staff for bathing and dressing. R4 uses a wheelchair independently and has range of motion impairment of one upper extremity and both lower extremities. Antianxiety medication taken 7 of the last 7 days. R4's comprehensive care plan contains the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, facility document and policy review, the facility failed to implement new interventions after an elopement for 1 (R15) of 2 sampled residents reviewed for elopement. Findings included: A review of a facility policy titled Elopement Prevention, revised on 03/29/23, revealed, It is the policy of this facility that all residents are afforded adequate supervision to meet each resident's nursing and personal care needs. All residents will be assessed for behaviors or conditions that could potentially place them at risk for elopement. All residents so identified will have these issues addressed in their plan of care. Continued review revealed, Should an elopement occur, the facility's Quality Improvement Committee or Safety Committee shall review the facility's systems, policies and procedures, and responses to elopements to evaluate if all systems are functioning properly, or whether there are any gaps that should be addressed or areas that could be improved. Should a resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews, and facility document and policy review, the facility failed to provide social services assistance for 1 (R6) of 3 residents reviewed for social services. Findings included: A review of a facility policy titled AA Healthcare Abuse Prevention Program, dated 02/07/17, revealed, As part of the resident's life history on the admission assessment, comprehensive care plan, and MDS [Minimum Data Set] assessments, staff will identify resident with increased vulnerability for abuse, neglect, exploitation, mistreatment or misappropriation of resident property, or who have needs and behaviors that might lead to conflict. A review of the Director of Social Services job description provided by the facility dated 2003 revealed Duties and Responsibilities that included Participate in community planning related to the interests of the facility and the services and needs of the resident and family and Refer resident/families to appropriate social service agencies when the facility does not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-12-01 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure 7 (R74, R15, R12, R244, R47, R90, and R49) of 7 residents reviewed that required hospitalization were provided with a written transfer notice which included the date of the transfer, location of transfer, and the reasons for the transfer with appeal rights. The facility did not ensure the resident/representatives received a completed transfer notice. *R74 was transferred to the hospital on 7/30/22 and R74 and her representative did not receive written notification of transfer or appeal rights. *R15 was transferred to the hospital on 9/5/22, 10/5/22, and 10/15/22 and R15 and his representative did not receive written notification of transfers to the hospital and appeal rights. *R12 was transferred to the hospital on 8/11/22 and R12 and his representative did not receive written notification of transfer to the hospital and appeal rights. *R244 was transferred to the hospital on [DATE] and R244 and his representative did not receive written…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-01 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility did not ensure 4 (R49, R42, R47 and R84) out of 5 residents reviewed, were given psychotropic medications for valid reasons, with appropriate behavioral interventions and adequate monitoring. * R49 was administered scheduled risperidone, sertraline, and as needed ativan with no indications for use identified or behavior monitoring completed. * R42 was administered scheduled buspirone and aripiprazole with no indications for use identified or behavior monitoring completed. * R47 was administered scheduled risperidone and sertraline with no indications for use identified or behavior monitoring completed. * R84 was administered scheduled buspirone, zyprexia and sertraline with no indications for use identified or behavior monitoring completed. R84 did not have a screening/assessment for tardive dyskinesia completed with the use of Zyprexia. Findings include: On 11/30/22 the facility policy titled: Psychotropic Drug Use, undated, was reviewed and documents: The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-01 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide the needed care and services to meet the resident's physical needs for 1 (R47) of 6 residents reviewed for change of condition. R47 presented with respiratory disease-like symptoms, R47's physician was updated and ordered a CBC (Complete Blood Count) and a BMP (Basic Metabolic Panel) lab work which was not completed as ordered. R47's condition deteriorated and R47 was subsequently sent to the hospital. Findings include: R47 was admitted to the facility on [DATE] following a fall that resulted in multiple fractures. R47 has current diagnoses that include, unspecified atrial fibrillation; pneumonia, unspecified organism; unspecified severe protein-calorie malnutrition; and dementia in other diseases classified elsewhere. R47's Annual MDS (Minimum Data Set) Assessment with an ARD (Assessment Reference Date) of 08/26/2022, documents R47 has a BIMS (Brief Interview of Mental Status) assessment score of 01, indicating R47 has severe cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide adequate supervision and assistance devices to prevent accidents for 1 (R84) of 2 residents reviewed for accidents. R84 sustained a fall that resulted in R84 being transferred to the hospital due to a head laceration and need for sutures. The facility did not identify the root cause of the fall and did not implement person centered fall prevention interventions to addressed the root cause and prevent future falls. Findings include: Facility policy entitled, Fall Prevention Program, dated [DATE], includes: * .Care Plan incorporates: . Addresses each fall and interventions are changed with each fall, as appropriate; * .Fall Incident reports will be studied to determine any significant factors that may have caused the fall and to identify additional fall prevention strategies that may be indicated. *The DON (Director of Nursing) or designee will be responsible for implementing and communicating resident-specific recommendations from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-01 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not ensure that residents who require dialysis received such services, consistent with professional standards of practice and the comprehensive person centered care plan for 1 (R51) of 2 Resident reviewed who receive dialysis care and services. The facility did not complete dialysis center communication forms to allow for ongoing communication and collaboration with the dialysis facility regarding R51's dialysis care and services. Findings include: Surveyor reviewed the undated facility policy and procedure for Hemodialysis and notes the following: .1. Purpose To implement processes to promote the comfort, safety and management of hemodialysis Residents. 2. Contractual agreement will include but may not be limited to the following . b. Development and implementation of a Resident's plan of care. c. Interchange of information useful/necessary for the care of the Residents d. Identifying roles and responsibilities between the facility and the dialysis center.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-01 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility did not ensure 1 (R37) of 1 residents receiving insulin medication had the insulin identified with a pharmacy label and date of when the insulin was opened. On 12/1/22, during medication pass observation, Registered Nurse (RN)-F prepared R37's insulins. RN-F attempted to give R37 lispro insulin pen with R142's labeled insulin pen. Prior to administering the insulin, Surveyor pointed out the label to RN-F. RN-F then went back to the medication cart to look for R37's insulin pen. RN-F identified and pulled out 2 other insulin pens that did not have a pharmacy label with the resident's name on it. Findings include: On 12/1/22, at 8:16 a.m., Surveyor observed RN-F prepare R37's insulin to be administered. RN-F primed Lispro insulin pen then dialed up 4 units. Surveyor observed the lispro pen label and it is labeled for R142 and did not include the date it was opened. Surveyor observed the lispro pen dialed up to 4 units. RN-F then drew up Levemir 58 units from a insulin vial. Surveyor observed the syringe to have 58 units…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-01 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility did not maintain an infection prevention and control program to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 2 (R74 and R37) of 18 residents reviewed for infection control. *R74's catheter bag was observed lying directly on the floor. *RN (Registered Nurse)-F was observed attempting to give R37 insulin from an insulin pen labeled for a different resident. Findings Include: 1.) The Facility Policy and Procedure titled: Urinary Catheter Care, dated 05/3/2022, documents (in part) . Purpose: To establish guidelines to reduce the risk of or prevent infections in residents with an indwelling catheter. Guidelines: . 7. Urinary drainage bags and tubing shall be positioned to prevent either from touching the floor directly. May place drainage bag and excess tubing in secondary vinyl bag or other similar device to prevent primary contact with floor or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$95,791 in federal fines across 1 penalty.

  • $95,791 — penalty dated 2023-12-26

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to AVINA HEALTHCARE — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.2-1.2 vs chain
Health inspection 1 of 52.1-1.1 vs chain
Staffing 2 of 51.9+0.1 vs chain
Quality measures 2 of 53.3-1.3 vs chain
The other 8 homes this chain runs (chain average 2.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BRANDMAN, AKIVAIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST10%since 11/01/2018
BRANDMAN, YAAKOVIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST10%since 11/01/2018
REBEL, IGORIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST20%since 11/01/2018
TOPPER, CECILIAIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST16%since 07/09/2024
BRANDMAN, JOSEPHIndividualOPERATIONAL/MANAGERIAL CONTROLsince 11/01/2018
TOPPER, AARONIndividualOPERATIONAL/MANAGERIAL CONTROLsince 11/01/2018

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.3M
Net patient revenuemost recent cost report
+6.8%
Operating marginrevenue minus expenses
$892K
Related-party expense8% of expenses
Who pays — share of resident-days
Medicaid 75%Medicare 6%Other / private 18%

About 75% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $892K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$309per resident / day
operating cost
$9,399per month
≈ monthly operating cost
$332per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.

Typical monthly cost in Wisconsin
$10,646/mo
Nursing home (semi-private)
$12,319/mo
Nursing home (private)
$6,540/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525646. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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