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Avina of Weyauwega

717 E Alfred St, Weyauwega, WI 54983 · For profit - Limited Liability company · 84 certified beds · (920) 867-3121 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0609, F0610) — most recent Oct 2024Behavioral-health or dementia-care citation at the harm level (F0758)3 immediate-jeopardy citations$116,270 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 3 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (57) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $116,270 in federal fines (most recent 2025-04-17)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (63%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
206 S Mill St · (920) 867-3141 · Call to confirm hours
Pharmacy
800 Riverside Drive · (715) 258-1600 · Call to confirm hours
Grocery
129 E Main St · (920) 862-0036 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased7.4%16.1%15.4%better
Long-stay residents who lose too much weight6.5%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%2.1%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.7%2.7%2.0%better
Long-stay residents with depressive symptoms9.5%5.7%6.5%worse
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.1%3.3%3.3%better
Long-stay residents whose ability to walk worsened10.1%18.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication36.3%16.9%18.9%worse
Long-stay residents given the seasonal flu vaccine95.7%95.0%95.3%typical
Long-stay residents with pressure ulcers7.4%5.0%4.7%worse
Long-stay residents with worsening bladder/bowel control21.3%24.6%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table14.3%15.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.2%1.4%better
Short-stay residents given the seasonal flu vaccine69.7%82.2%79.4%worse
Short-stay residents rehospitalized after admission32.4%23.1%22.6%worse
Short-stay residents with an outpatient ER visit22.8%15.5%12.0%worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

32.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 55 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

32.6%U.S. median 51.5%
Got home and stayed home
11.0%U.S. median 10.7%
Went back to hospital
54.5%U.S. median 56.6%
Met the expected recovery
0.26U.S. median 0.31
Therapy hours / resident / day
0.14hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 54.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 22 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.26 therapist hours per resident per day in 2026Q1 — more than 38% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 11% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF32.6%CMS range 19.9–42.051.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.0%CMS range 7.5–16.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge54.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge31.8%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge50.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified86.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.4%CMS range 3.5–14.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.001.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.47
RN hours/ resident / day
1.10
LPN hours/ resident / day
2.16
Aide hours/ resident / day
3.73
Total nurse hours/ resident / day
0.33
RN hoursweekends
62.9%
Total nursing turnover
87.5%
RN turnover

How full it usually is: this home is certified for 84 beds and averages 51.9 residents a day — about 62% occupied, or roughly 32 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.73 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.47 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.16 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.99 hrs/resident/day on weekends vs 4.03 on weekdays — 26% thinner on weekends — a notable drop. RN hours go from 0.52 to 0.33 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 63% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

16
deficiencies at the latest standard inspection (2025-04-17)
7
at the previous standard inspection (2024-02-14)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

57 citations, most serious first. The 15 most serious are shown; the remaining 42 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2025-04-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure the resident environment remained as free of accident hazards as possible for 2 residents (R) (R19 and R27) of 5 sampled residents which had the potential to affect more than 4 of the 49 residents residing in the facility, including 3 residents who shared a bathroom with R19. The facility did not ensure R19 smoked cigarettes in a safe manner consistent with the facility's smoking policy. R19 smoked in R19's room with no revisions to R19's care plan to ensure the safety of R19 or other residents in the vicinity. On one occasion, a hot cigarette butt had singed trash in a garbage can in R19's bathroom. R27 exited the building unsupervised on multiple occasions. During the survey, Surveyor noted care-planned interventions (WanderGuard bracelet in place and window only partially opened) were not implemented. The facility's failure to supervise, remove smoking materials from, and ensure R19 did not smoke in the facility and it's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2025-04-17 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. From [DATE] to [DATE], Surveyor reviewed R300's medical record. R300 was admitted to the facility on [DATE] and had diagnoses including bacteremia, osteomyelitis of left ankle and foot, gangrene, diabetes, epilepsy, amputation of left toes, and right below-the-knee amputation. R300's MDS assessment, dated [DATE], had a BIMS score of 15 out of 15 which indicated R300 was not cognitively impaired. R300 was responsible for R300's medical decisions. On [DATE] at 2:02 PM, Surveyor reviewed R300's [DATE] MAR and noted R300's 10:00 AM 2 gm dose of ceftriaxone (an antibiotic medication) was not administered via R300's peripherally inserted central catheter (PICC) line on [DATE]. Code 2 was documented on R300's MAR which indicated away from home without medications. The order for 2 gm of ceftriaxone administered via PICC line daily was started on admission for osteomyelitis of the foot. R300's medical record did not indicate the physician was notified that R300 did not receive ceftriaxone. On [DATE] at 11:50 AM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-07-24 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure appropriate care and treatment was provided consistent with N6 Wisconsin Nurse Practice Act when 1 resident (R) (R2) of 9 sampled residents experienced a change of condition. On 5/16/24, R2 experienced a change of condition and indicated to staff that R2 was having difficulty breathing and felt like R2 was having a stroke. Certified Nursing Assistant (CNA)-D and CNA-J reported R2's change of condition to nursing staff on 5/16/24. Registered Nurse (RN)-C and Licensed Practical Nurse (LPN)-K did not adequately assess R2 or report R2's concerns to a physician. In addition, R2's change of condition was not reported to night shift staff on 5/16/24. On 5/17/24 at approximately 5:45 AM, R2 passed away at the facility due to diastolic congestive heart failure (left-sided heart failure that causes symptoms that include difficulty breathing, dizziness, fatigue, increased urination, and confusion). The facility's failure to adequately assess, monitor,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-01-14 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure adequate monitoring and administration for 1 resident (R) (R7) of 3 sampled residents who received psychotropic medication. R7 had an order for clozapine 25 milligrams (mg) twice daily (BID) for psychosis related to Parkinson's disease and a weekly complete blood count (CBC) with differential (diff) for monitoring. On 11/19/24, staff did not ensure the correct lab was drawn. R7 did not receive clozapine from 11/23/24 to 11/26/24 and was sent to the emergency room (ER) on 11/26/24 for symptoms of psychosis. Findings include: The facility's Laboratory, Radiology, and Other Diagnostic Services policy, dated 1/11/21, indicates the facility will provide or obtain laboratory services to meet the needs of its residents and will be responsible for quality and timeliness of the services. From 1/13/25 to 1/14/25, Surveyor reviewed R7's medical record. R7 was admitted to the facility on [DATE] and had diagnoses including Parkinson's disease, anxiety,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-11-01 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not provide the necessary care and services to maintain the highest practicable physical well being for 1 Resident (R) (R1) of 3 sampled residents. A Dermatology recommendation, faxed to facility on 6/13/23, recommended R1's provider consider discontinuing medications that could be causing bullous pemphigoid (BP) (a rare skin condition that mainly affects older people and usually starts with an itchy, raised rash. As the condition develops, large blisters can form on the skin.) The facility did not contact R1's provider, and R1's condition worsened. During a follow-up Dermatology appointment on 9/6/23, a second recommendation was issued to consider discontinuing medications that could be causing BP. The second recommendation was sent to R1's provider who implemented some of the recommendations, and R1's condition improved. Findings include: The facility's Physician Orders-Entering and Processing policy, revised 1/31/18, contained the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-07-01 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility did not provide the necessary care and services to maintain the highest practicable physical well-being for 3 residents (R) (R29, R24, and R28) of 18 sampled residents.R29 had a diagnosis of chronic heart failure which was not included on their facility diagnoses list or care plan. In addition, the facility did not provide cardiac monitoring assessments for R29 or nursing interventions for heart failure and staff did not notify the provider of a significant weight change.R24 had a diagnosis of chronic heart failure. Staff did not weigh R24 as ordered or notify the provider of a significant weight change. R28 had a non-pressure injury on the left foot. R28's Treatment Administration Record (TAR) contained multiple missing entries for treatments in April and May of 2026.Findings include: The facility's Weight Monitoring policy, revised 1/2026, indicates: .3. Information gathered from a nutritional assessment and current dietary standards of practice are used to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has no plan of correction
  • Potential for harm · Dcited before2026-04-28 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not provide pharmacy services to ensure the accurate administration of medication for 1 resident (R) (R1) of 3 sampled residents. R1 did not receive insulin, intravenous (IV) cefepime, levofloxacin, or blood sugar checks as ordered.Findings include:The facility's admission Orders policy, dated 1/5/26, indicates: .1. The written and/or verbal orders should include at a minimum .b. Medication orders if indicated .2. The orders should allow staff to provide essential care to the resident consistent with the resident's mental and physical status on admission.The facility's Medication Orders policy, dated 1/5/26, indicates: Written Transfer Orders (sent with a resident by a hospital or other health care facility): Implement a transfer order without further validation, if it is signed and dated by the resident's current attending physician.The facility's Medication Administration policy, dated 1/1/25, indicates: .23. Administer medication(s) according to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-06 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, record review, and policy review, the facility did not ensure documentation that medications were administered was accurate for 1 resident (R) (R3) of 7 sampled residents. R3 was sent to the emergency room (ER) on 2/23/26 when staff indicated R3 was lethargic, sweaty, and difficult to arouse. Documentation sent with R3 indicated R3's bedtime (HS) medications were administered; however, the medications were not administered.Findings include: The facility's Medication Administration policy, dated 4/9/25, indicates: Medications are administered by licensed nurses .as ordered by the physician in accordance with professional standards of practice .20. Sign Medication Administration Record (MAR) after administered .Document.refusals . Review of R3's Face Sheet revealed R3 was admitted to the facility on [DATE] and had diagnoses including chronic obstructive pulmonary disease (COPD), heart disease, bipolar disorder, and pain disorder. Review of R3's Quarterly Minimum Data Set (MDS) assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-10-07 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure an active physician order was in place for an indwelling catheter for 1 resident (R) (R1) of 3 residents reviewed for catheters. R1 had an indwelling catheter for which staff provided care. R1 did not have an active physician order for the catheter or for catheter care. Findings include:Review of R1's admission Record indicated R1 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including benign prostatic hyperplasia. Review of R1's care plan, dated 7/28/25, indicated R1 had a urinary catheter. Interventions included to monitor for signs and symptoms of discomfort, leaking, and obstruction. Review of R1's physician orders, dated 10/6/25, revealed no current orders for a urinary catheter or catheter care. During an observation on 10/6/25 at 11:35 AM, R1 was in bed with catheter tubing visible. During an interview on 10/7/25 at 11:16 AM, Licensed Practical Nurse (LPN)1 said LPN1 provided catheter…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-27 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not make a prompt and thorough effort to resolve a grievance for 1 resident (R) (R7) of 1 resident.R7's Guardian ((GD)-F) reported to Former Nursing Home Administrator (FNHA)-E that R6 provided R7 with illegal drugs and alcohol. FNHA-E did not file a grievance on behalf of R7 and the facility did not investigate the concern or follow-up with GD-F. Findings include:The facility's Grievance policy, revised 2/12/25, indicates: When a grievance is noted (either verbal or written), the resident or their representative may speak to any member of the facility staff and report the nature or the grievance or submit a written grievance form .An investigation of the grievance will be conducted; A review of the resident's medical record regarding the resident's clinical condition will be completed when indicated; The resident, resident representative, and the healthcare team that have been involved with the resident may be interviewed; The Department Head and/or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-27 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure care plans were updated for 2 residents (R) (R6 and R7) of 4 sampled residents.R6 and R7 had a history of drug and/or alcohol abuse. R6 and R7's care plans were not updated after R6 and R7 tested presumptive positive for cannabinoids.Findings include: The facility's Comprehensive Care Plans policy, dated 3/25/25, indicates: The comprehensive care plan will be reviewed and revised by the Interdisciplinary Team after each Comprehensive and Quarterly MDS assessment.The facility's Resident Possession and Use of Illegal Substances policy, revised 1/9/25, indicates: It is the policy of this facility to uphold the resident's right to retain and use personal possessions, unless to do so would infringe upon the rights or health and safety of other residents. The possession and use of illegal substances will not be tolerated .2. If the facility determines through observation that a resident may have access to illegal substances that they brought into…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-27 · tag F0742 — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not develop a plan of care to address a mental health diagnosis and meet the psychosocial and emotional health needs of 1 resident (R) (R2) of 2 sampled residents.The facility did not accurately assess R2's mental health, which included a diagnosis of paranoid schizophrenia, to ensure R2's plan of care addressed R2's psychosocial and emotional health requirements. The facility's Treatment/Services for Mental/Psychosocial Concerns policy, dated 9/29/22, indicates: It is the policy of the facility to provide behavioral health services in accordance with state and federal regulations .The facility will ensure a resident who displays or is diagnosed with mental disorders or psychosocial adjustment difficulty or who has a history of trauma and/or post-traumatic stress disorder (PTSD) receives appropriate treatment and services to correct the assessed problem or to attain the highest practicable mental and psychosocial well-being .The facility's Conducting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-27 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to prevent the transmission of communicable disease and infection for 3 residents (R) (R10, R4 and R5) of 3 residents observed during the provision of cares. R10 was on enhanced barrier precautions (EBP). On 6/27/25, staff exited R10's room without removing personal protective equipment (PPE) and transferred R10 with a lift without donning the appropriate PPE. In addition, staff did not sanitize the lift after use. During an observation of pericare for R4 on 6/27/25, staff did not appropriately remove gloves and complete hand hygiene and touched items in R4's room with soiled gloves. In addition, a used bed pan was stored on R4's floor. On 6/27/25, staff put clean wash clothes in an unsanitized sink and used them to complete pericare for R5. In addition, staff did not appropriately remove gloves and complete hand hygiene during the provision of pericare. Findings include: The facility's Enhanced Barrier Precautions policy, revised 2/25/25,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-04-17 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure food was stored and prepared in a sanitary manner. This practice had the potential to affect all 49 residents residing in the facility. Kitchen staff did not complete appropriate hand hygiene. Logs for testing the parts per million (PPM) of the sanitizing solution in the sanitizer buckets were not completed. Staff did not appropriately test and maintain dishwasher temperatures. Staff completed unsanitary dishwashing. Findings include: On 4/8/25 at 9:03 AM, Dietary Manager (DM)-FF indicated the facility follows the Food and Drug Administration (FDA) Food Code as their standard of practice. Hand Hygiene: The Centers for Disease Control and Prevention (CDC) About Handwashing information from CDC.gov, dated 2/16/24, indicates: Many diseases and conditions are spread by not washing hands with soap and clean, running water. Hand washing with soap is one of the best ways to stay healthy. If soap and water are not readily available, use a hand sanitizer with at least 60% alcohol to clean your hands.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-04-17 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not maintain an infection prevention and control program designed to prevent the development and transmission of communicable disease and infection. This practice had the potential to affect all 49 residents residing in the facility. The facility's gastrointestinal illness (GI) outbreak line lists did not include last symptom dates or times for affected employees and residents. R24 should have remained on contact precautions related to GI illness until after 7:39 AM on 4/8/25. The facility removed R24 from contact precautions on 4/7/25. R44 should have remained on contact precautions related to GI illness until after 10:00 AM on 4/9/25. The facility removed R44 from contact precautions on 4/7/25. R22 was on enhanced barrier precautions (EBP) due to colonization of a multidrug-resistant organism (MDRO). Licensed Practical Nurse (LPN)-E did not wear a gown when LPN-E manipulated R22's clothing to administer a pain patch on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 42 citations
  • Potential for harm · E2025-04-17 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and Ombudsman interview and record review, the facility did not ensure 2 residents (R) (R11 and R18) of 5 sampled residents received a written transfer notice that included the date of the transfer, the reason for the transfer, the location of the transfer, and appeal rights. In addition, the facility did not notify Ombudsman (OMB)-PP of hospital transfers and an involuntary 30-day discharge notice for 5 residents (R11, R18, R19, R24, and R49) of 5 sampled residents. R11 was transferred to the hospital on [DATE] and 1/3/25. R11 was not provided with a written transfer notice for either transfer. In addition, OMB-PP was not notified of the transfers. R18 was transferred to the hospital on 2/17/25. R18 was not provided with a written transfer notice. In addition, OMB-PP was not notified of the transfer. R19 was transferred to the hospital on 1/23/25. OMB-PP was not notified of the transfer. In addition, R19 was provided an involuntary 30-day discharge notice on 3/18/25. A copy of the discharge…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-17 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff and resident interview, and record review, the facility did not ensure the provision of sufficient nursing staff to meet residents' needs. This practice had the potential to affect more than 4 of the 49 residents residing in the facility. R24, R29, R44, R3, and R53 expressed concerns with staffing and call light response times. In addition, R24's call light was activated for 1 hour and 19 minutes on 4/9/25. Two other residents' call lights were activated for 35 minutes and 55 minutes. On 4/8/25, Certified Nursing Assistant (CNA)-DD was the only staff present in the dining room. R23 and R402 require feeding assistance and had to wait until all other residents were served. R41 asked for water twice but was not provided water. The facility did not ensure sufficient staffing levels were maintained to meet residents' needs in accordance with the Facility Assessment and resident acuity. Findings include: 1. On 4/7/25 at 10:30 AM, Surveyor interviewed R24 who indicated R24 had waited up to 3 hours for staff to respond to R24's call light. R24 indicated staff are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-17 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure drugs and biologicals were stored in accordance with the facility's policy in 1 of 1 medication storage room and 2 of 3 medication carts. In addition, unsecured narcotic medication was stored at the nursing station. This practice had the potential to affect more than 4 of the 49 residents residing in the facility. Medication carts on the B wing and near the nurses' station were left unlocked and unattended. In addition, seven medication cards, including schedule two narcotic medications, were observed in an unlocked desk drawer at the nurses' station. The E wing medication cart contained improperly labeled, undated, and/or expired medications. The D wing medication storage room contained expired medication and medical supplies and unlabeled medication. Findings include: The facility's Equipment and Supplies for Administering Medications policy, revised 1/2018, indicates: .A. The following equipment and supplies are acquired and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0551 — isolated
    Give the resident's representative the ability to exercise the resident's rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and resident representative interview and record review, the facility did not ensure an Advance Directive was followed for 1 resident (R) (R37) of 20 sampled residents. R37 had an activated Power of Attorney for Healthcare (POAHC) when R37 returned from the hospital and signed multiple consent forms on [DATE]. The facility did not request and obtain a capacity evaluation when R37's cognition improved after recovering from sepsis. In addition, R37's POAHC was not notified until [DATE] that R37 was deemed to b incapacitated on [DATE]. Findings include: From [DATE] to [DATE], Surveyor reviewed R37's medical record. R37 was admitted to the facility on [DATE] and had diagnoses including depression, malnutrition, type two diabetes, and obstructive uropathy. R37's most recent Minimum Data Set (MDS) assessment, dated [DATE], indicated R37 was not cognitively impaired. R37 was hospitalized on [DATE] for urinary sepsis and returned to the facility on [DATE]. R37's care plan, with a target date of [DATE],…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure Preadmission Screening and Resident Review (PASRR) requirements were met for 2 residents (R) (R9 and R19) of 6 sampled residents. R9's PASRR Level I Screen indicated R9 had a mental illness (MI) and a 30-day hospital discharge exemption. The facility did not obtain form F-20822 for R9's 30-day exemption and did not submit for a PASRR Level II Screen in a timely manner. R19's PASRR Level I Screen indicated R19 had an MI and a 30-day hospital discharge exemption. The facility did not obtain form F-20822 for R19's 30-day exemption and R19's medical record did not include a PASRR Level II Screen. Findings include: According to the State of Wisconsin Department of Health Services, PASRR is a federal requirement that all applicants to Medicaid-certified nursing facilities be assessed to determine whether they might have an intellectual disability (ID)/developmental disability (DD) and/or MI. This is called a Level I Screen. The purpose of a Level…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure the appropriate care and treatment was provided for 2 residents (R) (R53 and R44) of 5 residents reviewed for wound care. R53 was admitted to the facility with multiple wounds. The facility did not complete timely skin assessments or wound care for R53. The facility did not ensure R44 had a treatment order for an open area on R44's left lower shin and received timely wound care. Findings include: The facility's Wound Management-Clean Dressing Change policy, dated 4/11/11, indicates: It is the facility's policy to ensure dressing changes in accordance with state and federal regulations and national guidelines .1) Verify and review the physician's order for the procedure .26) Document the completion of the dressing change on the treatment record. 1. From 4/7/25 to 4/10/25, Surveyor reviewed R53's medical record. R53 was admitted to the facility on [DATE] and had diagnoses including sepsis and type 2 diabetes. R53's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0712 — isolated
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure physician visits were completed timely for 1 resident (R) (R36) of 5 sampled residents. Regulation allows for a physician to delegate alternating visits to a physician extender, such as a Nurse Practitioner (NP). R36 was not seen by a physician in February 2025 based on an alternating schedule. Findings include: The facility's Physician Services policy, dated 1/1/21, indicates: It is the policy of the facility to provide physician services in accordance with state and federal regulations .12. Residents must be seen by a physician at least once every 30 days for the first 90 days after admission and at least once every 60 days thereafter. 13. A physician visit is considered timely if it occurs not later than 10 days after the date the visit was required. 14. All required physician visits will be made by the physician personally. 15. At the option of the physician, required visits in skilled nursing facilities (SNFs) after the initial visit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not provide pharmaceutical services to meet the needs of 3 residents (R) (R300, R24 and R29) of 5 sampled residents. On 4/7/25, Surveyor observed a bottle of 60 milligram (mg) melatonin gummies on R300's bedside table. R300 did not have a physician order to keep medication at the bedside and did not have a self-administration of medication assessment that indicated R300 could self-administer medication. In addition, R300 did not receive bedtime (HS) medications on 4/3/25. On 4/7/25, Surveyor observed a bottle of bovine collagen pills, a bottle of liquid Imodium, and two albuterol inhalers on a table in R24's room. R24 did not have a physician order to keep Imodium at the bedside or a self-administration of medication assessment that indicated R24 could self-administer Imodium. On 4/7/25, Surveyor observed a plastic bag on R29's bed that contained triamcinolone cream and lidocaine ointment. Surveyor also observed a bottle of Elderberry…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure sleep assessments or sleep monitoring was completed for 1 resident (R) (R29) of 5 sampled residents. R29 had an order for trazodone 25 milligrams (mg) at bedtime to promote sleep. The facility did not ensure sleep assessments or sleep monitoring logs were completed for R29 per the facility's policy. Findings include: The facility's Psychotropic Drug Use policy, dated 1/11/21, indicates: .Based on a comprehensive assessment of a resident, the facility will ensure residents are not given psychotropic medications unless psychotropic drug therapy is necessary to treat specific conditions and residents who use psychotropic drugs receive gradual dose reductions and behavioral interventions unless clinically contraindicated .E. Residents who use antipsychotic medications will be reviewed a minimum of quarterly . From 4/7/25 to 4/10/25, Surveyor reviewed R29's medical record. R29 was admitted to the facility on [DATE] and had diagnoses including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure 2 residents (R) (R27 and R36) of 5 sampled residents were provided influenza or pneumococcal vaccines as indicated. R27's Power of Attorney for Healthcare (POAHC) gave consent for R27 to receive the influenza vaccine. The facility did not administer the vaccine. R36 was eligible for and signed consent to receive a pneumococcal vaccine. The facility did not administer the vaccine. Findings Include: The facility's Influenza, COVID, and Pneumococcal Immunizations for Residents policy, dated 2/4/21, indicates: The facility's policy ensures that the resident receives influenza and pneumococcal immunizations per state and federal regulations and national guidelines .5. Influenza immunization will be offered in accordance with the Centers for Disease Control and Prevention (CDC) .5. Pneumococcal immunization will be offered in accordance with the CDC. 1. On 4/7/25, Surveyor reviewed R27's medical record. R27 was admitted to the facility on [DATE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure 1 resident (R) (R9) of 5 sampled residents was offered a COVID-19 vaccine as indicated. R9's Power of Attorney for Healthcare (POAHC) gave consent for R9 to receive a COVID-19 vaccine. The facility did not administer the vaccine. Findings include: The facility's Influenza, COVID and Pneumococcal Immunizations for Residents policy, dated 2/4/21, indicates: The facility's policy ensures the resident receives influenza and pneumococcal immunizations per state and federal regulations and national guidelines .5. COVID immunization will be offered in accordance with the Centers for Disease Control and Prevention (CDC) . On 4/7/25, Surveyor reviewed R9's medical record. R9 was admitted to the facility on [DATE] and had a diagnosis of chronic obstructive pulmonary disease (COPD). R9's Minimum Data Set (MDS) assessment, dated 2/18/25, stated R9's Brief Interview for Mental Status (BIMS) score was 10 out of 15 which indicated R9 had moderate cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and resident interview and record review, the facility did not provide the necessary care and services to promote healing and/or prevent pressure injuries from developing for 1 resident (R) (R53) of 5 sampled residents. R53 was admitted to the facility with a pressure injury on the right buttock. The facility did not ensure thorough, accurate, and timely skin assessments were completed and did not ensure a treatment was provided. Findings include: The facility's Wound Management-Clean Dressing Change policy, dated 4/11/11, indicates: It is the facility's policy to ensure dressing changes in accordance with state and federal regulations and national guidelines .1) Verify and review the physician's order for the procedure .26) Document the completion of the dressing change on the treatment record. From 4/7/25 to 4/10/25, Surveyor reviewed R53 medical record. R53 was admitted to the facility on [DATE] and had diagnoses including sepsis and type 2 diabetes. R53's Minimum Data Set (MDS) assessment,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-18 · tag F0573 — isolated
    Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not provide timely access to a medical record for 1 resident (R) (R2) of 1 sampled resident. R2 requested a copy of R2's medical record in writing on 1/3/25. R2's medical record was mailed on 1/28/25 (25 days later) which was not in accordance with the facility's policy that indicated the facility would provide a copy within 7 days. Findings include: The facility's Medical Records policy, dated 1/11/21, indicates: It is the policy of the facility to maintain medical records in accordance with state and federal regulations .8. Unless expressly prohibited by a legally competent resident, the facility will furnish to the spouse, guardian, surrogate, proxy, or attorney of a current resident, within 7 working days after receipt of a written request, or a former resident, within 10 working days after receipt of a written request, a copy of that resident's records which are in the possession of the facility. On 2/18/25, Surveyor reviewed R2's medical record.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-18 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not establish and maintain an infection prevention and control program designed to prevent the transmission of communicable disease and infection for 2 residents (R) (R5 and R6) of 3 sampled residents. R5 had a suprapubic catheter and was on enhanced barrier precautions (EBP). On 2/18/25, Certified Nursing Assistant (CNA)-D did not wear a gown during personal hygiene and catheter care for R5. On 2/18/25, CNA-E did not complete hand hygiene or change gloves appropriately during an observation of care for R6. Findings include: The facility's Bathing Policy, revised 12/12/24, indicates: .9. Wash back, buttocks and genitalia. 10. Change water during bath if necessary. 11. Remove gloves, complete hand hygiene, and apply new gloves . The facility's Infection Control-Hand Hygiene policy, revised 7/7/23, indicates: .Alcohol-based hand sanitizer is appropriate for decontaminating hands .e. When moving from a contaminated body site to a clean body site during…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-14 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not ensure they had sufficient nursing staff to provide care and services to meet the needs of 6 residents (R) (R1, R13, R11, R10, R2, and R12) of 13 sampled residents. R1, R13, R11, R10, and R2 reported cares were not completed timely due to staffing shortages. Multiple staff stated resident cares (including for R12) were not provided timely due to staffing shortages. Findings include: The Facility Assessment, dated 8/8/24, states under subsection Staff Type that the facility provides care and services based upon the needs of the resident population .Staffing Plan indicates the designated position and total number needed on average or range: Licensed nursing providing direct care is 5-9. Nurse aides are listed as 8-15 with other nursing personnel listed as 2-3 (Director of Nursing (DON), Unit manager, Minimum Data Set (MDS) Coordinator). Individual Staff Assignment: Staffing patterns are reviewed to evaluate the needs for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-14 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure a Neurologist was notified when medication was not administered for 1 resident (R) (R7) of 4 sampled residents. R7 had an order for clozapine (an antipsychotic medication used to treat psychosis) twice daily. R7 did not receive clozapine from 11/23/24 through 11/26/24. R7's Neurologist was not informed that clozapine was not administered. R7 was hospitalized on [DATE] for psychosis symptoms, including attempting to ingest lotion. Findings include: The facility's undated Notification of Change policy indicates the facility will consult a resident's physician within 24 to 48 hours based upon nursing assessment when there is a significant alteration to a resident's treatment. From 1/13/25 to 1/14/25, Surveyor reviewed R7's medical record. R7 was admitted to the facility on [DATE] and had diagnoses including Parkinson's disease, anxiety, hallucinations, and malnutrition. R7's most recent Minimum Data Set (MDS) assessment, dated 12/22/24, had a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not provide care and treatment to ensure the highest practicable well being for 3 residents (R) (R7, R3, and R5) of 13 sampled residents. R7 was admitted to the facility with a deep brain stimulator (DBS) for Parkinson's disease. Staff did not appropriately apply or charge the DBS as ordered. R3's care plan indicated R3 had an intimate relationship with R2. When R3 had a change of condition, including a decreased level of cognition, staff did not complete an updated assessment. R5 had a diagnosis of fungal candidiasis (a type of yeast infection). Oral care was not provided per R5's care plan. Findings include: The facility's Comprehensive Care Plan policy, revised 5/1/21, indicates it is the policy of the facility to promote seamless interdisciplinary care for residents based on assessment, planning, treatment, service, and intervention. It is used to plan for and manage resident care as evidenced by documentation from admission through…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not ensure the resident environment remained as free of accident hazards as possible for 1 resident (R) (R6) of 13 sampled residents. On 1/3/25, R6 fell when staff transferred R6 incorrectly and did not follow R6's care plan. In addition, the facility did not provide staff education in a timely manner. Batteries used for motorized wheelchairs were charged in a vacant resident room which did not have appropriate ventilation. The room was used for storage and did not have a door closure in place. Findings include: The facility's Fall Policy, dated 7/17/24, indicates all residents will receive adequate supervision, assistance, and assistive devices to prevent falls. Each resident will be evaluated for safety risks, including falls and accidents. Care plans will be created and implemented based on individual risk factors to aid in preventing falls. All falls are to be investigated and monitored . 1. On 1/13/25, Surveyor reviewed R6's medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-14 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff and resident interview and record review, the facility did not ensure accurate administration of medication for 2 residents (R) (R4 and R10) of 13 sampled residents. R4 was administered multiple scheduled medications late in December 2024 and January 2025. R10's scheduled pain medication was not administered on the 1/13/25 night (NOC) shift. In addition, R10's medications were left with R10 to take without staff supervision. R10 did not have a self-administration of medication assessment that indicated R10 could safely and accurately self-administer medication. Findings include: The facility's Administration Procedures for All Medications policy, revised January 2018, indicates: To administer medications in a safe and effective manner .C. Review 5 rights (3) times .a) Check Medication Administration Record (MAR)/Treatment Administration Record (TAR) for order .c) If unfamiliar with the medication, consult a drug reference .or pharmacist for more information .P. Notification of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-08 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not implement policies and procedures for ensuring the reporting of a reasonable suspicion of a crime in accordance with section 1150B of the Act for 1 resident (R) (R3) of 6 sampled residents. On 8/11/24, Certified Nursing Assistant (CNA)-C reported an allegation of verbal abuse involving CNA-D and R3. The facility did not report the allegation of abuse to local law enforcement. Findings include: The facility's undated Abuse policy indicates: External Reporting: Informing Local Law Enforcement: The facility shall also contact local law enforcement authorities .in the following situations: When there is a reasonable suspicion that a crime has been committed in the facility by a person other than a resident. If there is reasonable suspicion that a crime has been committed that is not listed above and does not involve serious bodily injury, then report to local law enforcement as soon as possible but within 24 hours of when the suspicion was formed. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-24 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure competent staff completed nail care for 1 resident (R) (R3) of 9 sampled residents. In addition, the facility did not ensure competent staff completed vital signs which had the potential to affect multiple residents residing in the facility. Hospitality Aide (HA)-E was asked to complete nail care for R3 under the direction of Registered Nurse (RN)-C. HA-E and HA-L were asked to complete vital signs for multiple residents by RN-C. HA-E and HA-L were not enrolled in a Certified Nursing Assistant (CNA) course. Findings include: The Department of Health Services (DHS) memo P-01559 titled Role of Non-Certified Staff in Provision of Care, dated November 2021, states in 2000, the Department approved the following list of tasks that an individual can perform without being listed on the Wisconsin Nurse Aide Registry as a nurse aide to assist long-term care facilities with the implementation of helpersor hospitality aides and to ensure the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-14 · tag F0551 — isolated
    Give the resident's representative the ability to exercise the resident's rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure protective placement was obtained for 2 Residents (R) (R21 and R35) of 4 sampled residents. R21 had a legal guardian at the time of admission on [DATE]. The facility did not obtain court-ordered protective placement for R21. R35 had a legal guardian at the time of admission on [DATE]. The facility did not obtain court-ordered protective placement for R35. Findings include: State Statute Chapter 55.03 (4) indicates: The law requires a court ordered protective placement for any resident admitted to a nursing home who has a legal guardian and whose nursing home stay exceeds 90 days. Protective placement is reviewed annually (State Statute Chapter 55.18) to determine if placement continues to be least restrictive and in the best interest of the individual. 1. On 2/12/24, Surveyor reviewed R21's medical record. R21 was admitted to the facility on [DATE]. R21 had a court-ordered guardian and paperwork from County (CTY)-L, dated 6/15/17. R21's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-14 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure written notification of Medicare Non-Coverage appeal rights were provided to 2 Residents (R) (R20 and R202) of 3 residents. In addition, the facility did not ensure written notification of financial liability was provided for 1 (R20) of 3 residents who remained in the facility when their Medicare Part A benefits ended. The facility did not provide an Advanced Beneficiary Notice (ABN) or Notice of Medicare Non-Coverage (NOMNC) form to R20 when R20's Medicare Part A benefits ended on 10/27/23 and R20 remained in the facility. The facility did not provide an ABN to R202 when R202's Medicare Part A benefits ended on 12/8/23 and R202 discharged home. Findings include: 1. On 2/14/24, Surveyor reviewed R20's Skilled Nursing Facility (SNF) Beneficiary Protection Notification Review Form. The facility indicated an ABN and NOMNC form were not provided to R20 because R20 had exhausted one hundred Medicare benefit days. R20's stay at the facility was covered by Managed Care until 12/14/23 when R20 switched to private pay.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure timely transmittal of Resident Assessment Information (RAI)/Minimum Data Set (MDS) assessments for 2 Residents (R) (R28 and R41) of 72 sampled residents. R28's Comprehensive Assessment was completed 17 days late. In addition, R28's Death in Facility Tracking Record was completed 24 days late and transmitted 10 days late. R41's Quarterly Assessment was completed 32 days late. In addition, R41's Discharge Assessment was completed 4 days late. Findings include: The Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Manual, Version 1.18.1, dated October 2023, indicates: All Medicare and/or Medicaid-certified nursing homes must complete and transmit required Minimum Data Set (MDS) records to the Centers for Medicare and Medicaid Services' (CMS') Quality Improvement and Evaluation System (QIES) Assessment Submission and Processing (ASAP) system. Required MDS records include: Admission, Quarterly, Annual, Discharge Assessments,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure 1 Resident (R) (R21) of 16 sampled residents received the necessary care and services to maintain personal hygiene. R21 was dependent on staff for oral care. During an observation on 2/13/24, staff did not offer or provide oral care. Findings include: On 2/13/24, Surveyor reviewed R21's medical record. R21 had diagnoses including spastic quadriplegia after anoxic brain injury, severe protein calorie malnutrition, and chronic pressure injury stage 4 coccygeal region. R21's Minimum Data Set (MDS) assessment, dated 12/13/23, indicated R21 was rarely or never understood and required staff assistance for activities of daily living (ADLs). On 2/13/24 at 9:37 AM, Surveyor observed Certified Nursing Assistant (CNA)-E and CNA-F provide morning care for R21. During the observation, Surveyor noted CNA-E and CNA-F did not provide oral care. Surveyor was unable to observe R21's teeth because R21's mouth was firmly closed. On 2/14/24 at 11:55 AM, CNA-E stated oral hygiene for R21 is not usually provided with a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and record review, the facility did not ensure a resident who was fed via enteral feeding (a way of sending nutrition right to the stomach or small intestine via tube) received care and services to avoid complications for 1 Resident (R) (R21) of 1 sampled resident. On 2/13/24, the head of R21's bed was lowered to less than 30 degrees while R21's tube feeding was being administered. Findings include: On 2/13/24, Surveyor reviewed R21's medical record. R21's had diagnoses including spastic quadriplegia after anoxic brain injury, severe protein calorie malnutrition, chronic pressure injury stage 4 coccygeal region, and COVID-19. R21's Minimum Data Set (MDS) assessment, dated 12/13/23, indicated R21 was rarely or never understood and required staff assistance for activities of daily living (ADLs). Surveyor reviewed R21's alteration in ability to consume food and/or fluids care plan which indicated R21 required enteral feeding due to dysphagia and inadequate oral nutrient intakes. The care plan contained the following intervention: Hold feeding when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and resident interview, and record review, the facility did not provide appropriate care and services for 2 Residents (R) (R31 and R153) of 2 residents reviewed for respiratory care. R31's respiratory equipment was not sanitized and stored in a manner to maintain infection control standards. R153's respiratory equipment was not sanitized and stored in a manner to maintain infection control standards. In addition, R153 did not have a physician order for tracheostomy suctioning. Findings include: The facility's Oxygen & Respiratory Equipment-Changing/Cleaning policy, dated 5/19/22, indicated the purpose of the policy was to minimize the risk of infection transmission. 1. On 2/13/24, Surveyor reviewed R31's medical record. R31 was admitted to the facility on [DATE] with diagnoses including chronic respiratory failure and had a tracheostomy. R31 was non-verbal and was dependent on staff for activities of daily living (ADLs). On 2/13/24, Surveyor observed R31 in R31's room. R31 had an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-14 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review, the facility did not ensure vaccinations were reviewed, offered, or administered for 3 Residents (R) (R30, R23 and R153) of 5 residents reviewed for vaccines. The facility did not review R30's vaccination history or offer R30 the PCV20 (Prevnar 20®) vaccine. The facility did not review R23's vaccination history or offer R23 the PPSV23 (Pneumovax23®) or PCV20 vaccine. The facility did not review R153's vaccination history or offer R153 the PCV20 vaccine. Findings include: Abbreviations (www.cdc.gov): PCV13: 13-valent pneumococcal conjugate vaccine (Prevnar13®) PCV15: 15-valent pneumococcal conjugate vaccine (Vaxneuvance®) PCV20: 20-valent pneumococcal conjugate vaccine (Prevnar 20®) PPSV23: 23-valent pneumococcal polysaccharide vaccine (Pneumovax23®) The most recent Centers for Disease Control and Prevention (CDC) recommendations for pneumococcal vaccinations indicate: For adults 65 years or older who have only received PPSV23, the CDC recommends: Give 1 dose of PCV15…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and record review, the facility did not develop and/or implement an individualized comprehensive care plan for 2 Residents (R) (R21 and R43) of 16 sampled residents. R21 needed assistance with activities of daily living (ADLs). The facility did not develop a comprehensive care plan that included interventions related to grooming and oral hygiene. In addition, R21's self-care performance deficit care plan contained an intervention that indicated R21 preferred to wear a gown and R21's potential for pressure ulcer care plan contained an intervention for a foot cradle to bed. The interventions were not consistently implemented. R43 incurred falls on 1/26/24 and 1/30/24. Following R43's fall on 1/26/24, interventions were to place R43's bed against the wall and use a Broda chair. Following R43's fall on 1/30/24, an intervention was to lower the seat in R43's Broda chair. R43's care plan was not updated to reflect the interventions. Findings include: The facility's Comprehensive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-01 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interview, and record review, the facility did not ensure the necessary care and services were provided to prevent pressure injuries from developing or worsening and/or promote healing for 1 Resident (R) (R2) of 3 sampled residents. R2 was admitted to the facility on [DATE] with a pressure injury to right ischium, full thickness stage four. The facility did not follow wound consultation recommendations for an antibiotic on 9/20/23 and 9/27/23. R2 was hospitalized on [DATE] due to a change of condition with diagnoses including osteomyelitis and sepsis. Findings include: The facility's Physician Orders-Entering and Processing policy, revised 1/31/18, contained the following information: Purpose: To provide guidelines when receiving, entering, and confirming physician or prescriber's orders. Guidelines: Notify the resident's physician (if not the prescribing physician), for verification if applicable. On 11/1/23, Surveyor reviewed R2's medical record. R2 was admitted to the facility on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-01-12 · tag F0728 — failed to protect against nurse-aide misconduct — widespread
    Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility did not ensure staff who cared for 2 Residents (R) (R40 and R346) (and potentially other residents) of 15 sampled residents had the competencies and skills to provide nursing-related services to assure resident safety. This had the potential to affect multiple residents in the facility who required assistance, including transfers, toileting, personal care, wound care and ostomy care. Former Social Services (SS)-C (who did not have a Nurse Aide Certification or Nursing License) and Civilian (CIV)-D (who was SS-C's spouse and was not employed by the facility) provided care to R40 (and potentially other residents) on [DATE]. In addition, SS-C provided care to residents on [DATE], including wound care for R346. Findings include: R40 admitted to the facility on [DATE] and had diagnoses to include abnormalities of gait and mobility, weakness, anxiety disorder, breakdown of skin, low back pain, morbid obesity and repeated falls. R40's Minimum Data Set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-01-12 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and staff interview, the facility did not ensure safe food handling practices were implemented. This had the potential to affect 51 residents residing in the facility. Dish machine water temperature gauges indicated water did not rise to required temperatures for rinse and/or wash cycles and surface temperature monitoring of dishes used to serve residents' food was not routinely conducted during dishwashing. Kitchen walls, ceilings, shelving, cooking surfaces, vents, air exchange units and a microwave were dirty with debris, food splatters, dust and/or a mildew-like substance. In addition, ceiling vents contained rusty areas. Ceiling vents and areas around the walk-in freezer also contained peeling paint. Drinking glasses and bowls were stored upright which made them vulnerable to contamination from dust and other substances noted on the kitchen walls, ceilings and vents. Drinking glasses were stacked while still wet. Drinking glasses were noted to have a lime-like build-up on the inside. Food items were not dated when opened. A can that contained…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-01-12 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility did not establish and maintain an infection surveillance program designed to help prevent the development and transmission of disease and infection which had the potential to affect all 51 Residents in the facility. The facility did not consistently maintain Infection Surveillance/Tracking Logs designed to assist with the detection of disease transmission patterns. Findings include: On 1/10/23 at 3:48 PM, Surveyor interviewed Director of Nursing (DON)-B who indicated Human Resources Director (HRD)-F was responsible for tracking employee illnesses. On 1/10/23 at 4:04 PM, Surveyor interviewed HRD-F who indicated HRD-F kept employee call in slips. When asked how employee illnesses were tracked for infection surveillance, HRD-F stated, To be quite honest, we don't have a tracking system (for employee illnesses). HRD-F stated employees were directed to speak to nursing to discuss symptoms and their ability to return to work. On 1/11/23, Surveyor reviewed Employee Absence Forms for the previous three months. Surveyor randomly choose…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-01-12 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, the facility did not ensure a staff person designated as the Infection Preventionist completed specialized training in infection prevention and control which had the potential to affect all 51 residents in the facility. Director of Nursing (DON)-B was the facility's designated Infection Preventionist (IP) in addition to performing full-time DON duties. DON-B did not complete specialized training for infection prevention and control before assuming the role of IP. Findings include: On 1/10/23 at 9:11 AM, Surveyor interviewed Nursing Home Administrator (NHA)-A who indicated DON-B was the facility's designated IP. On 1/11/23 at 3:42 PM, Surveyor interviewed NHA-A who verified DON-B did not complete certification for Infection Surveillance and Prevention. NHA-A stated, We have instructed (DON-B) to complete it several times. On 1/12/23 at 10:51 AM, Surveyor interviewed DON-B who stated DON-B was working on the Center for Disease Control and Prevention (CDC) Infection Prevention Training for Long Term Care Facilities, a course made up of 23 modules and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-01-12 · tag F0886 — failed to test for COVID-19 as required — widespread
    Perform COVID19 testing on residents and staff.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility did not ensure COVID-19 testing was completed in accordance with the Centers for Disease Control and Prevention's (CDC's) recommendations for staff. This had the potential to affect all 51 residents in the facility. The facility did not consistently implement their process to track staff compliance with COVID-19 testing. Findings include: The facility's Mandatory COVID-19 Vaccine Policy and Procedure Guidance, dated 12/4/21 contained the following information: . Accommodations for Exempted Staff. A. Staff members who are exempt from the COVID-19 vaccine, are still required to follow all other Facility COVID-19 related policies. B. Staff members who are exempt and therefore not vaccinated are required to follow additional precautions to mitigate the transmission of COVID-19. These precautions include, but are not limited to: a. Bi-Weekly COVID-19 testing . The facility's COVID-19 Resident, Staff and Visitation Guidelines policy, with a revision date of 9/29/22, contained the following information: . Routine testing of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-01-12 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility did not ensure all allegations of abuse and neglect were reported to Nursing Home Administrator (NHA)-A and the State Agency (SA) for 4 Residents (R) (R40, R346, R38 and R45) of 15 sampled residents. Former Social Services (SS)-C and Civilian (CIV)-D (SS-C's spouse who was not an employee of the facility) provided care to R40 despite the fact neither SS-C or CIV-D held a Nursing Assistant Certification or a Nursing License. The facility did not report the allegation to the SA. In addition, it was alleged SS-C provided care to R346's wound vac (a machine which assists in healing complex wounds) and assisted an unknown resident with ostomy (a surgical opening in the abdomen which alters the way stool is passed) care. NHA-A was not made aware of the allegation of colostomy care. An investigation form indicated R38 was inappropriately touched by R45. The facility did not report the allegation of abuse to the SA. Findings include: The facility's Abuse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-01-12 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility did not ensure all allegations of abuse and neglect were thoroughly investigated for 4 Residents (R) (R40, R346, R38 and R45) of 15 sampled residents. Former Social Services (SS)-C and Civilian (CIV)-D (SS-C's spouse who was not an employee of the facility) provided care to R40. Neither SS-C or CIV-D held a Nursing Assistant Certification or a Nursing License. In addition, it was alleged SS-C provided care to R346's wound vac (a machine which assists in healing complex wounds) and assisted an unknown resident with ostomy (a surgical opening in the abdomen which alters the way stool is passed) care. The facility did not conduct a thorough investigation. The facility did not thoroughly investigate an allegation that R38 was inappropriately touched by R45. Findings include: The facility's Abuse Prevention Program policy, revised on 4/28/21, reads as follows: Investigation Procedures: Regardless of the specific nature of the allegation (physical, sexual,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-12 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interview, and record review, the facility did not notify a medical provider when 1 Resident (R) (R305) of 15 sampled residents experienced a significant change in physical status. Staff did not obtain a baseline weight when R305 was admitted to the facility on [DATE]. R305's weight was last obtained in the hospital and documented as 171.11 pounds on 1/5/23. On 1/11/23, staff weighed R305 and documented a weight of 148.4 pounds which was a 13.27 % weight loss since admission. The facility did not notify R305's Provider of the significant weight change. Findings include: R305 was admitted to the facility on [DATE] with diagnoses to include malignant neoplasm of rectosigmoid junction (a cancerous tumor involving the rectum and sigmoid colon) status post low anterior mass resection, anasarca (an accumulation of fluid in various tissues and cavities in the body causing swelling) and pleural effusion (a buildup of fluid between the tissues that line the lungs and the chest). R305 also had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-12 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure written notification of financial liability via an Advanced Beneficiary Notice (ABN) was provided for 2 Residents (R) (R4 and R19) of 2 residents who remained in the facility at the end of their Medicare Part A benefit period. The facility did not provide an ABN to R4 when R4's Medicare Part A benefits ended on 1/5/23 or R19 when R19's Medicare Part A benefits ended on 10/13/22. Both R4 and R19 remained in the facility. Findings include: On 1/10/23 at 10:52 AM, Surveyor selected three residents from a list provided by the facility that contained names of residents whose Medicare A stay or benefit period ended. On 1/10/23 at 1:08 PM, Surveyor reviewed the Beneficiary Protection Notification Review documents. R4's review indicated R4's last covered Medicare Part A service date was 1/5/23. R4 remained at the facility. The document indicated an ABN was not provided to R4. R19's review indicated R19's last covered Medicare Part A service date was 10/13/22. R19 remained at the facility. The document indicted an ABN…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-01-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility did not ensure 1 Resident (R) (R6) of 15 sampled residents was free from falls. R6 had a history of falls. R6's current care plan interventions were not consistently implemented by the facility. Findings include: R6 had diagnoses of metabolic encephalopathy (a problem in the brain caused by a chemical imbalance in the blood)and dementia. R6's Minimum Data Set (MDS), dated [DATE], indicated R6 had severely impaired cognition. R6's plan of care indicated R6 was at risk for falls due to confusion, deconditioning and psychoactive drug use and was unaware of safety needs. The goal for R6 was to be free of injury. R6's care plan interventions included: Dycem (a non-slip mat) in chair, Broda (a specialized wheelchair that aids in preventing skin breakdown) chair, appropriate footwear and keep in line of sight in common areas. Surveyor reviewed R6's medical record. On 1/4/23 at 9:30 AM, R6 had an unwitnessed fall and was found lying on the left side in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-01-12 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident and staff interview and record review, the facility did not ensure 1 Resident (R) (R305) of 15 sampled residents received a comprehensive assessment to address weight loss. Upon admission to the facility on 1/6/23, R305's weight was documented as 171.11 pounds which was obtained in the hospital on 1/5/23. The facility did not obtain a baseline weight for R305 upon admission. On 1/11/23, a weight of 148.4 pounds was obtained after Surveyor asked to have R305 weighed. Surveyor noted R305 incurred a 13.27% weight loss since admission. Findings include: The facility's Weight Monitoring Program policy read as follows: Each resident's weight will be monitored consistently and closely by the Interdisciplinary Team. All residents with patterned or significant weight changes will be assessed by the facility's Interdisciplinary Team as indicated .Upon admission/readmission to the facility, the nursing staff will weigh each resident, establish an accurate weight, and document the weight weekly .If a patterned or significant weight loss or gain is noted, the resident is to be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2025-04-17 · tag F0944 — widespread
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and record review, the facility did not ensure staff received required Quality Assurance Performance Improvement (QAPI) training. This practice had the potential to affect all 49 residents residing in the facility. The facility did not provide staff with required annual training on the facility's QAPI program. Findings include: The facility's Quality Assurance Performance Improvement (QAPI) Plan/Program, dated 9/27/19, indicates: AAHealthcare pursues the highest quality of care and services for our residents and customers through a data-driven, proactive approach to improving the quality of life, care, and services at our facility while emphasizing autonomy and resident choice. Purpose: Involving all members of the organization to create a pro-active process to: identify opportunities for improvement; address gaps in systems or processes; develop and implement an improvement or corrective plan; and continuously monitor for effectiveness of interventions .In our organization, QAPI includes all employees, all departments, and all services provided .The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$116,270 in federal fines across 4 penalties. 1 Medicare payment denial on record.

  • $67,169 — penalty dated 2025-04-17
  • $16,423 — penalty dated 2025-01-14
  • $14,702 — penalty dated 2024-07-24
  • $17,976 — penalty dated 2023-11-01
  • Medicare payment denial — starting 2025-05-17 for 5 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to AVINA HEALTHCARE — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.2-1.2 vs chain
Health inspection 1 of 52.1-1.1 vs chain
Staffing 1 of 51.9-0.9 vs chain
Quality measures 3 of 53.3-0.3 vs chain
The other 8 homes this chain runs (chain average 2.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BRANDMAN, JOSEPHIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL50%since 05/01/2015
AA HEALTHCARE MANAGEMENT, LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 05/01/2015
KERN, REBECCAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/30/2015
SIDHU, SARFRAZIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/01/2021
TOPPER, AARONIndividualOPERATIONAL/MANAGERIAL CONTROLsince 05/01/2015

CMS files one row per role, so the 9 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.2M
Net patient revenuemost recent cost report
-1.4%
Operating marginrevenue minus expenses
$856K
Related-party expense14% of expenses
Who pays — share of resident-days
Medicaid 70%Medicare 10%Other / private 20%

About 70% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $856K paid to related parties — landlords or management companies under common ownership — equal to about 14% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$337per resident / day
operating cost
$10,238per month
≈ monthly operating cost
$332per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in WI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Wisconsin Medicaid page.

Typical monthly cost in Wisconsin
$10,646/mo
Nursing home (semi-private)
$12,319/mo
Nursing home (private)
$6,540/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 525315. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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